jolly vault
Hi, I have two accounts — one to use publicly in events, and another for private opening preparation. I signed up these two accounts using the same email address (for example, if my email was [email protected], I signed up my second account using [email protected]). Now, when I attempt to reset my password, I just get an email resetting the password of my second account, making it impossible to access my first account. Is there anything I could do?
Thank you!
sudden gale
If I understand you correctly, you didn't use the exact same email address for both accounts, but a slightly edited one for your first account. Is that correct? If yes, you have to be owner of both addresses obviously to get an email, as (in your example) [email protected] and [email protected] are just two different emails and can be owned by two different people. Also to mention that you can't use the same email address for lichess twice (for two accounts)
opaque fossil
OP, might mean the same email address, since dot's (usually) are ignored in emails. At least by google afaik. The best option here is probably to email lichess from your email.
sudden gale
It's a different email for lichess though, dots aren't ignored by lichess
jolly vault
I believe I did use the same email address for both accounts
jolly vault
It's a different email for lichess though, dots aren't ignored by lichess
although I’m not certain given this new info
Actually, thinking more about it I believe it has to be the same email
Because after I log in and it says my pw is too weak, it prompts me to reset password
opaque fossil
Well, lichess and email are pretty unintuitive. There are probably ways to have two accounts having an identical email attached. I don't know the exact specifics of achieving that, but between closing and reopening accounts or even it being set manually or some . or + or whatever other email tricks might exists. Ultimately it does not matter too much. Since if you can't get password reset to work, emailing lichess is the current practice.
jolly vault
clicking reset password sends the email to my email address that I used for both accounts
jolly vault
Well, lichess and email are pretty unintuitive. There are probably ways to have ...
okay I will email lichess - would that be the support email?
opaque fossil
jolly vault