Achievements Bug | Monstronauts | Page 1

restive raft Oct 21, 2025, 6:42 AM

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Hello @foggy adder, escalating a support ticket from one of our players through @tired goblet!

Currently, Bee's in-game achievements are not registering in Google Play's achievements, plus the achievements button isn't working on the screen attached (no Google Play sign in being prompted). Can we look into this?

Sorry for the bug @ocean pine! Hope we can resolve it soon. Thanks for your patience!!

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@ocean pine could you also send in these info?

The device you are using
The OS version your device is running on
Your Player ID (this can be found on the loading screen or in the "Options" under the "System" tab).
The game version you are running (this can be seen on the loading screen)

thanks !!

foggy adder Oct 21, 2025, 7:59 AM

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Hi @ocean pine, the team are currently looking into this and we are hoping for your patience as we work on this one. We'll give you an update as soon as we can. Thank you!

ocean pine Oct 21, 2025, 11:56 AM

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Hello, sorry for late response >•<
Device: Mobile
OS: Android 11
ID: 22F785E1AF8E8FEE
Version: 2.9.91

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Thank youuu guys!!

foggy adder Oct 22, 2025, 2:27 AM

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Thank you for sending the info we need!

ocean pine Oct 24, 2025, 2:16 AM

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Hello! Is my account/current progress still needed for this? I want to restart my progress because I made a mistake... Eheh. It's ok if you still need it.

foggy adder Oct 24, 2025, 2:20 AM

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Now that you mentioned it, could you try something for me please and we can see if the bug will still appear.

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Go to leaderboards then tap the Google button at the lower left corner of the screen.
If you're signed in, Google leaderboards will appear. If you're not, sign in with your preferred Google account.
Restart the game.
Repeat step 1.
Go to achievements screen then tap the Google achievements button at the lower left corner of the screen.
Start playing the game.

This is to ensure that your Google is connected to the game. You can also simply sign in with Google to make things easier. The steps above is for if you prefer to be signed in with Facebook.

Thank you!

ocean pine Oct 24, 2025, 3:19 AM

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Hiiii!! I just want to clarify, I gonna restart my progress before doing step 1 or in step 3?

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And I already do the step 1 before I report this bug to Jed >•< only the leaderboards working.

foggy adder Oct 24, 2025, 7:17 AM

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ocean pine Hiiii!! I just want to clarify, I gonna restart my progress before doing step 1 ...

Oh sorry for the confusion, what I meant with restart was you close the game then open it again.

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you will only reset your data after you complete all steps

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if you are already indeed signed in with Google in the leaderboards and achievements

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then you can reset your data, I can also give you some coins and gems to boost your progression after you reset your data

ocean pine Oct 24, 2025, 10:14 AM

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foggy adder then you can reset your data, I can also give you some coins and gems to boost y...

No no no no. Thank you, but I want fresh start eheh

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Btw, I already did the steps and only leaderboards is working

foggy adder Oct 24, 2025, 10:15 AM

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To open the achievements list in Google, you must first open the list in leaderboards to ensure that you are connected with Google.

Once that is done, you are always connected with Google Play.

ocean pine Oct 24, 2025, 10:16 AM

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I already connected

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I think this might help(?) I download PP2 in my other phone and connected it with Google play but only leaderboards working

foggy adder Oct 24, 2025, 10:17 AM

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Hmm, that shouldn't happen. Could you send me a video recording of the issue?

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Thank you!

ocean pine Oct 24, 2025, 10:17 AM

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Sure

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Ouhh... Omg, I didn't check it first before I response. The achievements button is working now. Omg sorry, the thing that I did it in other phone was before I go to school >•<

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I just arrived home just now. Sorryyy!!

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But the button earlier is not working that's why...

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And still didn't received the Google achievements now

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Screenshot_2025-10-24-18-29-08-82_85884ae5c0aaf6cf2750efd30a805c5d.jpg

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Do I gonna restart my progress now?

foggy adder Oct 24, 2025, 10:38 AM

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ocean pine And still didn't received the Google achievements now

It'll not appear for now because the trigger for it is not activated

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Since you were gonna restart your progress

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I had to make sure you are connected with Google Play first

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Now that it is, we can test this again and see if you will unlock these achievements or not.

ocean pine Oct 24, 2025, 10:40 AM

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Ohhhh, thank you!! I will back when I achieve one achievement. Sorry for the time :))

foggy adder Oct 24, 2025, 10:40 AM

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Thank you so much!

ocean pine Oct 24, 2025, 10:40 AM

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I hope you're not mad.. eheh

ocean pine Oct 24, 2025, 12:08 PM

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Hiii!! I played it and I still didn't receive achievement for Google Play. The achievement button is working but if you click the leaderboard first. But once you restart the game, the achievements isn't working again and you need to click the leaderboards again.

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I think my device is the problem??¿¿

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Idk...

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And one more thing, you need to spam the achievement button many times to pop up the list.

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I play different mobile games and I receive achievements from it.

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Oh... I'm yapping too much

foggy adder Oct 24, 2025, 1:39 PM

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ocean pine Hiii!! I played it and I still didn't receive achievement for Google Play. The a...

Hi @ocean pine em_hello What achievement did you finished and didn't get in Google Play?

ocean pine Oct 25, 2025, 12:26 AM

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Oh, the Peakwood Renown

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Just this for now

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I gonna try something. Everytine I play, I gonna click leaderboards and achievements first before I play levels. I will back if it works :))

ocean pine Oct 25, 2025, 9:44 AM

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Ohhhh i give up... It's not really working...

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I think my device or account is the problem now.

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I gonna wait the relaunch. I think it will fix it(?)

foggy adder Oct 27, 2025, 2:36 AM

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Hi @ocean pine em_hello I'll have the team check this out and see the issue. Thank you for working with us to check the bug!

#Achievements Bug