#Failed to Fetch, Nexon Launcher

17 messages · Page 1 of 1 (latest)

stone crest
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Greetings, apologies if this is in the wrong place or does not follow all requested guidelines.

Summary:
As of 5/11 around 8:11 PM PST, the nexon launcher no longer launches mabinogi for me. When I click "play", I am met with an error message that simply states "Error, an unknown error has occured (code: failed to fetch). When I attempt to run the repair installation tool via nexon launcher, I am met with "Installation Failed. This product cannot be installed (Code: 30003).

Difficulty: Intermediate/Advanced
Uh....I can't play mabinogi. I guess that's bad. Hands cookie.

Occurence: Always
On 5/11, I was able to play mabinogi earlier in the day. At night, when I attempted to relog, I was met with this error. It has been consistent and has happened everytime I attempt to log in since.

Details:
To my recollection, I did not do anything out of the ordinary or extraordinary the previous play session. I did not change any items of equipment, nor do any questing or content. I stood around and talked, moved. The only thing of note would be reclaiming and reposting items on the auction house. I did not touch any mabinogi files in their installation folder either.

To whomever reads this, thank you for your time.

brazen harness
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It's possible an installation file for Nexon Launcher got corrupted during an update. Repairing Installation within the Launcher only repairs the game's installation, which is likely fine.

Try the following:
Fully shut down the PC. After the PC has rebooted, run the launcher as administrator (via rightclick).
If still not successful, perform a full uninstallation of both Mabinogi and the Nexon Launcher, and restart the PC once more before reinstalling them both.

If the issues persist even after a full reinstallation, please send in a ticket via Customer Support.

stone crest
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Following my post, I have done the following:

  1. shutting down PC and running launcher as administrator. Result: no change

  2. uninstalling mabi and attempting reinstall. Result: i obtain error code 30003, the same message given when I attempt the repair installation.

  3. Uninstall nexon launcher, shut down, reinstall nexon launcher, attempt to reinstall mabinogi. Result: error code 30003.

  4. installing mabinogi via steam. Result: I can enter the game.

While most people will tell me to just use steam for it, I'd rather not. I shall proceed by filing ticket as advised.

brazen harness
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(It may be particularly problematic for users such as myself who cannot use steam.)

pulsar kindle
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I too am getting this issue.

stoic panther
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All else fails you can always try having a friend send you all of mabis files compressed through like TeamViewer. It just might take like hours to transfer depending on internet connections

spring kayak
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So you need to disconnect your internet, use your phone hot spot and load up the launcher, load the game and then disconnect and re-connect your main internet and then it will be fixed...worked for me anyway...

spring kayak
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Also Nexon may tell you ''just use steam to login'' Sadly anyone outside of NA can't use steam for mabinogi

half gate
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how do i fix this

midnight sierra
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Cause I heard that eero has had issues with some things like installing files or downloading or even blocking access from things

#

I'm wondering if that's the same thing here.

brazen harness
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Leaving this from the help chat incase it helps others, but apparently this is the solution.

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midnight sierra
stone crest
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I shall leave this note for the bug fixing team:

Having seen the solutions that everyone else has tried, I made a few adjustments and made attempts to fix my launcher and mabinogi excecutable. In short, I am able to access the game now through the nexon launcher. My problem has been fixed. Thank you.

In detail, my router has 2 ways of connecting to it. Option 1 utilizes the 5 GHz band, while the other uses the 2.4 GHz band. This problem occured while I was utilizing the 5 GHz band. I switched to the 2.4 GHz band, and was allowed to reinstall the game. As a test, I paused the download and switched back to the 5 GHz band, attempting to reinitiate the download. The error code given at that time was code 20410. Having done this, I switched back to the 2.4 GHz and did something else for awhile while the game re-downloaded. Afterwards, I ran the repair tool within the nexon launcher. Following this, I switched once more to the 5 GHz connection, and have been on mabi.

I have since, logged in and out twice. The first re-log was to make sure I could log in after I uninstalled the steam version, and the second was because I had to restart to reapply display scaling. There thus far has not been an issue.

As someone above made mention, there was speculation concerning the use of Eero brand routers. I in fact do use one. The last time I updated it was over 4 weeks ago, perhaps more than a month, and had no issue until 3 days ago. I do not know if that information is useful to you or not. I also checked, and the firewall was not presenting an issue either.

The most I can contribute to the identity of the issue seems to be that some file or other is locking or honing in on a specific internet connection. Switching one allows me to access the repair function which repaired the initial channel. I hope this may help.

real kelp
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+1 for eero router here with issues