#❓┃support-questions

1 messages · Page 69 of 1

dreamy tulip
#

and we are under way of expanding the team so we can do more and work faster

frail hawk
#

clearly not g

mental otter
# frail hawk clearly not g

What are you not understanding that we dont have the power to do what your asking We are Support Mods Dont expect Us to do everything.

frail hawk
#

son do a better job and stop replying to me

dreamy tulip
chilly coyote
#

yeah but the bot told me i got 0 opened tickets so what should i do in this situation?

dreamy tulip
chilly coyote
quartz blade
#

Like how much

pallid geyser
#

It’ll say you have 0 tickets meanwhile you have a ticket pending once that ticket is opened it will change from 0 to 1 it’s a lil confusing but if you made a ban appeal theirs one opened and please just be patient we have a small team who works on them and I understand your frustration but it’s completely out of our hands

pallid geyser
pallid geyser
quartz blade
wispy arrow
#

how can i get the master food kit after i followed

pallid geyser
#

Next day mid afternoon around 300

pallid geyser
#

Feel free to PM me my inbox is opened for support questions

stuck horizon
#

hello i open support ticket weeks ago and still no response from ticket what do it was for server rule break teaming

pallid geyser
stuck horizon
#

ok i was just curious if they recived the ticket i made it 4/21/2026 so almost 1 month

pallid geyser
frail hawk
#

they are just repeating them selfs "js be patience" xd

vagrant briar
# frail hawk they are just repeating them selfs "js be patience" xd

Hey @frail hawk , yes we are repeating the same answer that we have if you ask more than once, that’s because there’s no other answer. You want your ban appeal to be fair and objective right? You want everybody to get the same chance? Well then, this is how we achieve that, we have a small ban appeal team to guarantee a fairly review. Due to this process being done in a very thorough and intense way, there’s just no way to avoid even a longer waiting time. I’m very sorry for the inconvenience but you’re going to have to continue to be patient. Just think about the fact that you’ll get a fair review once it’s your turn

vagrant briar
hybrid otter
#

ban appeal

vagrant briar
# hybrid otter ban appeal

Hey @hybrid otter , due to our smaller ban appeal team and need for carefuln review to ensure a fair and objective decision ban appeals tend to take longer. Although I’m sorry for your inconvenience and I can understand your frustration, it’s not unusual to wait days instead of hours. Rest assured we’ll get to you in due time

hollow beacon
#

when willllllllllllllllllll we get the support ? its been more then 7 days

vagrant briar
hollow beacon
rare citrus
hollow beacon
rare citrus
hollow beacon
vagrant briar
vagrant briar
# hollow beacon timee ? bro even its a bank 7days and no support

You’d rather wait longer and have a fair chance right? That’s exactly the thing, our ban appeal staff, which sugarfly already mentioned is very small, is committed to give everyone a fair chance. Therefore it’s not particularly unusual for you to wait days instead of hours. Sorry for your inconvenience but Rest assured you’ll get a fair review once it’s your turn

hollow beacon
# vagrant briar You’d rather wait longer and have a fair chance right? That’s exactly the thing,...

I’ve been waiting for 7 days, and every time I contact you guys, I get the exact same reply! You really expect me to believe support is going to help me after all this?
I’m better off playing on another server instead of your server that hands out bans for no reason. I’ve waited all this time for nothing, while everyone on your team just copies and pastes the same useless script.
And let me guess, at the end, some support guy is going to show up and tell me my account is "suspicious" and the ban won't be lifted, right?

vagrant briar
# hollow beacon I’ve been waiting for 7 days, and every time I contact you guys, I get the exact...

I understand your frustration believe me I do, your outrage sadly does not change the situation though. I know it sucks (a lot) to get banned if you’re innocent but if you’re really not guilty of what you got banned for you will be able to play on our servers again as long as you tell everything to our staff exactly how it is. Getting banned for „suspicious account“ is an automatic ban carried out by our anticheat, there’s a lot of reasons for it but it’s use is to prevent cheaters and co. To even access our servers.

vagrant briar
vagrant briar
hollow beacon
#

I didn't do anything wrong because I literally had zero playtime. Your anti-cheat flagged me the moment I connected. Please check your logs; you will see that I just logged in and got auto-banned instantly. Can you please check my account and fix this error so I can just play with my friends?

vagrant briar
gaunt ledge
#

Why is one of the servers went down and won’t come back on

mental otter
gaunt ledge
#

It was Netherlands max 5 2x server it’s not on my favourites anymore

#

The one that wiped on the 7th

languid path
gaunt ledge
languid path
gaunt ledge
#

Like 2 hours ago I think

#

I’ve been waiting for a bit

#

I came back from oil rig and my game was not letting me open doors so I reset and loaded rust and now the server is gone

finite hedge
#

What is the server number? I'll check it

gaunt ledge
#

Idk what the server number is but it’s called bestrust max 5 2x Netherlands server one

#

It wiped on the 7th

gaunt ledge
finite hedge
#

I can see just that in Netherlands. Anyone is your server?

pliant horizon
gaunt ledge
gaunt ledge
languid bramble
#

I see that the 2x trio server number 10 is wiping soon but I can’t find the server on the rust list

wispy ether
slender stump
#

what triggers the suspicious account ban?

gaunt ledge
wispy ether
#

it is up

#

want the ip for that?

gaunt ledge
#

I don’t see it why

gaunt ledge
wispy ether
#

client.connect 141.11.117.39:28015

slender stump
wispy ether
slender stump
#

okay because i got banned months ago for it and have gotten banned on many servers for it and im just now getting back into the game and trying to appeal but my ticket has been waiting for over 24hrs

gaunt ledge
#

It’s like monthly wipe

wispy ether
slender stump
#

i know the ban support team is very small on best rust though

gaunt ledge
#

Yes

slender stump
#

i hope your guys support team is better than wrbandits

wispy ether
wispy ether
slender stump
#

no theirs is awful

#

the reason for my ticket being denied is "Gigantor: Appeal denied. Play elsewhere. We dont like cheaters here. You will never be unbanned"

wispy ether
#

bruh i just sent you the vanilla one ;-; im so braindead with no sleep

slender stump
#

i didnt even cheat for the ban it banned me for having an old eac ban account

gaunt ledge
slender stump
#

it just feels very unprofessional and they wouldnt hear my side of the story

wispy ether
gaunt ledge
wispy ether
fervent hedge
#

how do i check my hours

slender stump
fervent hedge
#

for kits

wispy ether
wispy ether
slender stump
gaunt ledge
wispy ether
gaunt ledge
wispy ether
#

you didnt happen to clip what you couldve lost did you?

gaunt ledge
#

Nah I won’t lose it il just stay up

wispy ether
#

damn alright then soldier

gaunt ledge
#

I just wanted to know when the server will be back up so I would have a time but if u don’t know it’s ok

wispy ether
#

ill let you know if he dms me back

gaunt ledge
#

Yeah thanks

lucid rivet
#

Guys it was fooking 3 months since deep sea was turned off. like cmon. Its aint anymore give it back at this point

tight schooner
#

guys any idea when max 5 2x Netherlands server will be up?

vagrant briar
pliant horizon
tight schooner
pliant horizon
pliant horizon
#

@tight schooner
will be up in 5 min

upbeat scarab
#

a mod on Max5 2x is muting random people

#

can somebody look into that?

pliant horizon
upbeat scarab
#

my friend literally asked: "who was on cargo with that ak that beamed me?" and got muted for hatespeech 2hrs

pliant horizon
#

he said only that?

upbeat scarab
#

yep 100%

#

he was gonna appreciate him for that spraydown haha nothing like toxic or sth

vagrant briar
upbeat scarab
#

FamasFelix heisst der kollege

vagrant briar
vagrant briar
upbeat scarab
#

auf englisch 😄 also er war legit garnicht toxic oder so war auch glaube ich seine einzige nachricht in der heutigen session, könnte mir vorstelllen dass die jungs die wir cargo geknallt haben ein mod war:D

vagrant briar
upbeat scarab
#

ich weiss ich war selber mal mod und auf solche hat man echt keinen bock

vocal umbra
#

Habt ihr auch Namen von den auf Cargo der ihn gemutet hat

pliant horizon
#

🙂

upbeat scarab
#

sieht man ja leider nicht ingame welcher mld das war

vocal umbra
#

Ok

upbeat scarab
#

soll ich mal e9in ticket aufmachen? dann könnt ihr beide direkt das ticket nehmen

vocal umbra
#

Ja gerne

hoary glen
upbeat scarab
#

war auch nur 2h aber geht halt ums prinzip^^

pliant horizon
hoary glen
upbeat scarab
#

Danke euch Männers

vocal umbra
#

Viel Spaß noch beim spielen

upbeat scarab
#

danke euch auch ^^

pliant horizon
#

i know danke ur welcome

unkempt python
#

how to get steam kit

vital plaza
vital plaza
fervent charm
#

I've been playing on Bestrust for about three years. I've never used cheats or anything like that. Over a week ago, I was banned for my Suspicious account. I appealed, but no one has responded. What should I do?

pliant horizon
#

just gave them sometime they will check and if you ok they will unban you . thats all

rose trellis
urban pendant
#

how long do ban appeals take to be replied to

#

i was banned for breaking team limit but never did

severe mason
#

Is there anything else I can support you with?

twin orbit
#

due to the ban appeal process being alot longer then others, it takes time

urban pendant
#

is there an average time they usually take

severe mason
urban pendant
#

like do u think it will be addressed today

severe mason
mild gust
tight schooner
shell urchin
#

I want to change my mute appeal ticket to a ban appeal. <@&513265319096221697>

#

i sent the wrong ticket, i want to change

hoary glen
vagrant briar
#

XDDDD

blazing elbow
#

how i get my kits

dusk tinsel
lofty sedge
#

quick question are people allowed to camp the fishing quest at the large fishing village like i want to find the fisher mans stuff and i walk there and theres a base withj a turret right on it and it kills me

pallid folio
lofty sedge
#

crazy

#

anyways i got it back their turret placement was dog awful

pallid folio
#

as i said

rough lance
#

is deep sea active on the 2x servers?

pallid folio
torpid root
#

any staff on ?:

hallow iron
torpid root
#

my ticket pls

silk plume
# torpid root my ticket pls

They'll get to you when they can. At the moment we have a lot of tickets and not a lot of admins. Just be as patient as you can 🙂

honest sorrel
#

what is trio 3x-4 ip

exotic aspen
worldly spruce
#

guys i kicked at server

#

with sus acoount?

trim cloud
#

how long does support answer your tickets

vagrant briar
vagrant briar
# worldly spruce with sus acoount?

It will take some time though, please be patient as our team needs to review every appeal very carefully and therefore can take a little longer

vagrant briar
trim cloud
#

ban appeal, randomly was banned, didnt even get to join the server

vagrant briar
trim cloud
#

already an 1h 30min....

vagrant briar
# trim cloud already an 1h 30min....

While you’re waiting you could dm me a screenshot of what message you get when trying to join our servers, and I’ll be able to tell you exactly why you’re banned

vagrant briar
worldly spruce
#

@vagrant briar I changed my Steam name while in the game; could that be the reason?

dire haven
rigid vault
dire haven
rigid vault
#

i think to be a mod here you have to automatically say be patient huh

amber rain
hollow whale
rough pendant
#

and still counting

rigid vault
#

blud they have no respect for they community

rough pendant
#

ik

#

Cant be worse then Panda Rust

#

Banned me for cheating then when i went to make a ticket they banned me from the disc

rigid vault
#

nah here u just wait 4+ months

#

(after u got false banned)

tardy dirge
#

Does anyone need help or have any questions? Feel free to ask.

short hill
#

does anyone know how the rust magic kits work

#

like is it a one use thing, or once u have them u keep them forever

random quartz
short hill
#

so i might just be dumb, but the "deposit must be within 24 hours" does that mean that if i deposit i only have 24 hours to redeem the kit

soft umbra
#

@short hill Hey, that means

#

more deposit = more hours | Higher desposits give better kits.

mental otter
pliant horizon
#

.

tawdry warren
#

@pliant horizon

rich maple
#

are the vanilla servers shared bps

soft umbra
dreamy spear
#

How long take the admins to reply a ban appeal ticket?

#

I already did 2 tickets within 2 weeks and no response yet

remote field
latent sapphire
#

does the vanilla solo server get good pop?

dire haven
latent sapphire
#

yh ok thanks, is there a map preview for Bestrust Solo ONLY #6

latent sapphire
#

thanks

tranquil helm
amber rain
glacial inlet
#

duo 5x #2 is starting, sorry for the delay

magic moss
#

i dont have sort in chests but my friend has it is it a setting or sth?

dire haven
dire haven
magic moss
#

its already updated and i restarted multiple times guess ill wait thanks

dire haven
magic moss
#

would help a ton ill wait

rare citrus
amber rain
rare citrus
#

you’re very welcome. if u got anymore questions feel free to ask.

rare citrus
sullen jolt
#

What if the staff team is disrespectful?

hoary glen
whole swan
#

its been 2 months since i got banned and appealed it , how long it s gonna take to at least tell me to get lost?

whole swan
#

how do i tell ?

rare citrus
whole swan
#

what for ?

#

you guys told me to not make another one

rare citrus
#

this should be in you’re dms.

whole swan
#

mine's offline

rare citrus
#

if it’s there click on it. it should tell you in there if there is an active ticket.

#

click it and message test or something into it and can you show me what it shows you?

whole swan
#

i have sent you in dm

rare citrus
severe mountain
#

@knotty fossil

rare citrus
glass orchid
#

How can i claim my RustMagic.com kits if i have done the deposit and unlocked it on the website

amber rain
glass orchid
#

my Dc kit, the RustMagic.com Kit and so on work succesfully. But the Deposit kit does not work

amber rain
glass orchid
amber rain
solemn wadi
#

can you use kits on best rust solo only 1x?

dire haven
limber vale
#

Why isn’t there deep sea in any servers bestrust

amber rain
potent flume
#

are community players allowed in the serverS?

amber rain
potent flume
amber rain
potent flume
amber rain
flint ingot
#

Guys how much time you(moders, idk who check tickets) need to give answer? I send last my ticket weed ago.

rare citrus
#

depends on the ticket

flint ingot
#

ban appeal

amber rain
# flint ingot ban appeal

Hey boss, All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

flint ingot
rose trellis
steady echo
zenith wagon
#

is deep sea out??

amber rain
rose trellis
steady echo
#

"hey, the ban is justified , you're not allowed to play with fresh account on our server, the only explanation is you where cheating why would you play with an alt account while leaving your main account with kits and skins."

#

i pay 120 € cuz i wasnt able to play on my main

#

not banned for no reason - i can tell

amber rain
#

I'm missing something here. Where do you get the idea from that you'd pay 120 EUR for an unban? This seems factually incorrect.

steady echo
#

yes you should stay banned but if you want to get unbanned after breaking our server rule, You need to pay 72€ insurance for unban. Which means you buy VIP kits in our store, any you like for total worth at least 72€. You then need to message me. You will get the kits you bought and the unban.

#

and on top of that bcs ur an old player , i reduced the insurance fee it should be 120 for others

ivory verge
#

where do i find the server tag tab

languid path
ivory verge
#

thank you

languid path
copper aspen
#

i cant connect without using vpn i wish i could connect without vpn but i tried everything and this seems to be the only solution, if you have any other feels welcome to help ty

vagrant briar
lucid badge
#

actually I'm having same issue, I have to use VPN

slate hazel
#

how does the rustmagic 24h deposit work does it mean after 24h you loose all the kits ?

vital plaza
slate hazel
#

so in 24h i wont have any of the deposit kits in game ?

finite hedge
#

Deposit kits can only be claimed within 24 hours after making a deposit, meaning you can only claim them on the same day you deposit. After that, you would need to deposit again if you want to claim them again. The other free kit can be claimed at any time.

slate hazel
#

so is a complete scam ?

mild gust
#

Why is the 10k kit same as diamond kit 😭

slate hazel
#

So if i spend 10k i claim it once and thats it ?

#

Holy scam

mild gust
#

i thought the more you spend throughout time the better kits you unlock

slate hazel
#

Same

slate hazel
mild gust
#

yes i am john bestrust

slate hazel
soft umbra
mild gust
#

so its more than 24h?

soft umbra
#

say you deposit right you get that kit for 24 hours, say you deposit again within those 24 hrs you get it again for 24 hrs until you stop depositing

mild gust
#

ok but theoretically you'd have to deposit 10k every 24 hours to get all the kits or?

#

or do you only need to deposit 10k once and then later any deposit unlocks all kits

soft umbra
#

but say you deposit at the 25 mark you lose it all

pallid geyser
#

Hey everyone DMs are open for any support questions you may have 🙂

viscid glen
#

When will my submitted ticket be resolved?

#

This is my first time playing on this server, yet I was permanently banned for ban evasion. What's going on?

vital plaza
coarse portal
#

i'm following the master on instagram but bestrust website says im not

languid path
coarse portal
#

i did on 2 different browsers

pallid geyser
#

i pm you

coarse portal
#

and 2 different computers

viscid glen
#

I have submitted a ticket, please deal with it as soon as possible.

mint magnet
proud sentinel
#

why cant i auth my steam kit

pallid geyser
proud sentinel
#

yes

proud sentinel
pallid geyser
pallid geyser
brittle jungle
#

I followed on instagram how to verify the kit ?

languid path
brittle jungle
#

It doesnt do it

languid path
brittle jungle
#

It says im not following but i am

pallid geyser
languid path
torn summit
#

@grave steeple

tardy dirge
naive phoenix
#

is insiding bannable? need to know before i make a ticket

quartz topaz
pallid geyser
#

thats part of the game brother ggs

#

rule #1 dont trust no one

stiff narwhal
#

u got evidence of real schloter cheating?

#

he was my rndm mate and i got banned

#

@pallid geyser

pallid geyser
broken flower
#

damn got banned a month ago for some suspicious account bs and still no response, crazy

torpid shale
#

guys how do i verify that i joined the discord and the steam group for the kit

slow saddle
#

for the solo 3x monthly event server if everyones TC gets destroyed before wipe who wins then xd

soft umbra
soft umbra
soft umbra
broken flower
#

i was told not to open another ticket since it resets the que?

soft umbra
#

i see one moment

soft umbra
broken flower
soft umbra
winged mesa
#

any admins etc on here? got some important stuff regarding the solo event

lapis flume
#

brother nobody opens ticket?

winged mesa
short hill
#

is there admins that play the server?

#

servers*

soft umbra
trim beacon
#

Server trio #2 restarted daily and hasn't come back online yet, it's been 30 minutes.

spiral smelt
hollow whale
manic merlin
#

Bestrust Solo/Duo/Trio #2 - Weekly Server down?

soft umbra
manic merlin
#

ETA when up?

soft umbra
manic merlin
#

Thank you

soft umbra
modest charm
#

solo/duo/trio #2 wiped??

#

rip

trim beacon
#

wipe? wtf

amber rain
#

Hi there all, it seems that indeed without the intent Bestrust Solo/Duo/Trio #2 has wiped. The team is looking into it and working hard on getting it back up. Our apologies for the inconvenience! Sadge

jade steeple
#

But will it be as it was? Can you rollback it? or is just a RIP

pliant horizon
amber rain
#

Apologies team. With regards to my previous answer: the issue was fixed, and therefore wiped. She's up and running again but unfortunately a wipe was required. :

jade steeple
#

Unlucky, thanks for the work anyway

amber rain
sudden osprey
#

hi

silent gate
#

How to contact the creator?

pallid folio
silent gate
#

I want to become a creator, how do I apply to become a creator?

desert urchin
amber rain
gray loom
#

Hello, im authorisied on steam and discord but cannot claim ingame reward /kits

vital plaza
amber rain
last folio
#

do you get a notifation when your ticket has been looked at

amber rain
mild gust
#

solo 2x #4 down?

dire haven
amber rain
hasty notch
dire haven
hasty notch
dire haven
#

Did you press the connect button and then press the verify button under the kits you see there?

hasty notch
amber rain
hasty notch
dire haven
#

You can get it by typing "/kit" in the game chat. In the menu that opens, go to the "free" section at the top right of the page.

hasty notch
dire haven
dire haven
# hasty notch even the cummunity ?

Yeah, you can't access the kit menu, and that includes the community servers.

In general, there are no kits on any servers except for the modded ones.

hasty notch
dire haven
hollow whale
pallid onyx
#

How to apply for a whitelist

dire haven
flat wraith
#

canm anyone check if my ban ticket is still open ?? because it has been more than 2 weeks and i havent got a reply

pallid onyx
#

how long can i get the whitelist

#

@dire haven

hoary glen
dire haven
nova crane
#

Is there any way to appeal a ban? There was server lag which caused me to be banned for fly hack even though i didnt cheat.

lunar tusk
nova crane
#

ok thanks!

lunar tusk
nova crane
#

Usually how long does the process take and what are my chances of being unbanned?

amber rain
quaint pulsar
#

good evening
help me i got banned for no reason

amber rain
quaint pulsar
# amber rain <#1118287481322872842>

I've been filing an appeal for a while now, no one is deciding anything
how long do I have to wait
The ban was issued for no reason, they just ran away and I was banned as soon as I entered the server

amber rain
quaint pulsar
#

Here, take it out and deal with this solution, ban how players play if all your servers are banned then it turns out you don't care about the players

amber rain
gray raft
#

Hi what happen with best ruist 8 solo duet 1x??

half thistle
#

Hey how dose the offline protection work for the event on trio

amber rain
half thistle
#

Hey so can you raid in the first 3 days of the event or

#

Like if someone build close can I wipe them before the 3 days or do I have to wait?

sly dagger
#

is the Bestrust Solo/Duo/Trio 1.5x #2 always empty? It just wiped 30mins ago but only 16 players lol

merry path
deft flint
#

cant do /auth says contact admin after a few tries

amber rain
deft flint
#

no

amber rain
deft flint
#

yeah

amber rain
#

Have you tried relogging, restarting Rust? It should eventually work. Sometimes it takes a second.

deft flint
#

i dm u ss

#

it has worked now

amber rain
deft flint
#

preciate it

restive grotto
#

yo hello

small wharf
#

Hello!

restive grotto
#

kicked vpn appeal on discord it says

#

i just enter sw

small wharf
#

and the admins will resolve your problem shortly

restive grotto
#

how long it gonna take i have one day night to play i just opened game and kicked me for vpn stuuf i dont know what wrong im legit

small wharf
#

i dont think it will take long

ripe wharf
#

when will the tickets be issued after the ban issue

restive grotto
#

is it possible help me ab make it faster i really have my one night to play i dont wnat a wait

ripe wharf
#

can you help me

amber rain
vital plaza
ripe wharf
#

ı got banned even though my account is new

vital plaza
small wharf
small wharf
ripe wharf
#

ı created it but ı was wondering when the problem would be solved

small wharf
ripe wharf
#

thanks

ornate jolt
#

when is duo 2x #6 up

dire haven
wet oracle
half thistle
#

Hey so can you raid in the first 3 days of the event or
Like if someone build close can I wipe them before the 3 days or do I have to wait?

mild gust
#

xd asking a third time is the event NA or EU

#

it seems very difficult for bestrust to have pretty basic information available for their servers and or events 🙂

long remnant
mild gust
#

roger GG

long remnant
mild gust
#

so im guessing everyones gonna tc entire grids again and you cant do anything about it 😛

long remnant
# mild gust roger GG

i have been playing on the solo 3x US, if your from US and have less than like 165 ping u can play

mild gust
#

I tried solo event but there was tcs everywhere and i couldnt even remove them due to the offline protection so i gave up

#

silly oversight

long remnant
long remnant
mild gust
#

You should be able to destroy everything except things connected to main tc

long remnant
long remnant
mild gust
#

Yes i have 146 ping and someone is raiding

#

is arctic fixed on event server or still broken?

long remnant
mild gust
long remnant
# mild gust you know?

i do not think it has been fixed yet, i have had the same issue recently and didnt see anything saying it was fixed

nocturne crown
#

I can't log in to the Trio 6 server; the queue isn't moving. I've been in the same queue for about 15 minutes.

royal sand
#

wont let me claim my nametag kit

#

did /auth it wont work

wet oracle
wet glacier
#

how do you show that you follow his insta for the food kit

rose trellis
#

After that go in game and do /auth to see if it works

sinful nymph
#

Once that is done you will go back to the main page on link.bestrustservers.com and click Verify for the Instagram Reward as shown here then do /auth in game.

rose trellis
#

Exactly

lethal dome
#

how do i report someone

#

theres ppl double raiding in the comp solo server

sly dagger
#

no one on solo/duo that just wiped?? looks too empty

slender stump
#

Hey i made a ticket four days ago and still no response. I know the ticket support team is very small but I feel kind of let down and bored waiting for a response.

soft umbra
slender stump
#

What staff rank is needed to answer tickets?

soft umbra
slender stump
soft umbra
wet oracle
rigid vault
lean surge
#

does iron rank get u skinbox

rigid vault
#

what abt my ticket then?

rare citrus
soft umbra
mortal stratus
#

turn up the pop in the trio na

spiral rain
upper eagle
#

So question do we have to have a big base to be in the trio 3x or just a base

spiral rain
#

All of this information can be found in the respective channel for the server you're playing in.

upper eagle
#

Well it says the biggest so I want to find out how big the base has to be

#

To be considered big

spiral rain
onyx laurel
#

is the trio weekly going to actually be biggest base or best looking base

soft umbra
chrome bear
#

i created a ticket yesterday and i still didnt get a single response is that normal???

vocal umbra
#

Yes, that can happen. Tickets are handled in a queue and response times can vary depending on how many are currently open. Please be patient while staff work through them.

silver sun
#

Hi, how much costs silver, gold, diamond, and weapons kits separated and if we buy it do we have it perma or?

lunar tusk
silver sun
#

how much is both versions?

lunar tusk
silver sun
#

and what is cd in all of that kits if i activate them in server what is cd for them?

lunar tusk
silver sun
#

ok and last question, can we pay with paypal?

lunar tusk
silver sun
#

ok ty

lunar tusk
silver sun
#

adding tag on discord for kit means i put it in my discord name or

vital birch
silver sun
#

i put it

#

thanks

restive grotto
#

hello

desert urchin
#

yoo

restive grotto
#

mate i cant log in sw connection attempt failed

#

do you have idea what coudl be reason

#

@desert urchin i used to play 3x solo w exitlag i have vpn check but i cant enter solo 2x with exitlag if i close exitlag i can enter sw

restive grotto
#

can u help quick mte yesterday i waited 5 hr i missed wipe i want a play atleast this wipe

restive grotto
#

opened mate

#

yo im waiting mate

desert urchin
restive grotto
#

vpn

#

what should i open

desert urchin
restive grotto
#

i told you the problem

#

i have exitlag yesterday i opened vpn ticket they already agree my exitlag but it doesnt work for 2x server new wiped one

desert urchin
restive grotto
#

can i change ticket @desert urchin

#

@desert urchin i opening other ticket

vital birch
frail herald
#

We no longer find joy in farming in Basit Rast. I hope it returns to how it was before, because we have lost some of the passion.

small wharf
chrome bear
#

im sry but is this for real ive waited abt more than 24 hours and stil not a single reply to my ticket....

vital plaza
chrome bear
#

okay but the thing is i got banned for liteary nothing i was afk for about 30 minutes and came back disconnected from the server and it was saying perm banned for breaking a rule ???

vital plaza
silver sun
#

4th server has limited raids, and i heard there is one more like that, which number is that another one and is it at least max duo?

peak dove
#

how do i get a tag

pallid geyser
#

Follow these steps

  1. Go to User Settings.
  2. Click Profiles (or Server Profiles).
  3. Choose the server you want to represent. (BESTRUST)
  4. Set that server as your active profile
  5. Make sure you do /Auth in game again
gray heart
fringe flower
#

did the Duo sever just crash ?

spiral rain
fringe flower
#

okay i was just wondering bcs i got a DC

spiral rain
#

Same here

amber rain
#

Be ready. She's coming back online! peperun

spiral rain
#

Noooo my bow!!!!

little patio
#

admin is the deep sea event disabled??

gray heart
chrome bear
#

pls finaly do my ticket i dont want to wait another 2 days man

gray heart
# little patio aaa why??

It was found that deep sea is not fully optimized and caused major issues in game.

Especially when spawning you would lag and or DC for a few minutes

little patio
#

okok

dire haven
vivid rose
#

wtf is wrong with the kits

#

i had the 40 deposit kit abd its all gone

vague hearth
#

The server on duo 2x rolled back and now respawn rates are at 0 please fix

gray heart
vivid rose
gray heart
supple minnow
#

do any NA vanilla servers wipe today?

dire haven
amber rain
#

Answering all questions for free today. Tag me! kekw 👋

pallid geyser
#

Same here feel free to Pm me or tag me 🙂

amber rain
pallid geyser
#

EASY Caesar

#

Or Italian

amber rain
#

I agree. Caesar is lit.

wet oracle
#

Does pineapple belong on pizza?
(Only 1 correct answer)

amber rain
wet oracle
amber rain
#

Blasphemy

wet oracle
pallid geyser
#

PINEAPPLE DOES BELONG SORRY END OF DISCUSSION now how may i help everyone today

pallid geyser
#

Conclusion
Whether pineapple belongs on pizza ultimately depends on personal taste and culinary philosophy. Traditionalists may reject it for disrupting classic flavor balance, while others embrace it for its sweet-and-savory contrast and nutritional benefits. The choice is subjective, and enjoying pineapple on pizza is perfectly valid if it suits your palate....

amber rain
#

What in the GPT

pallid geyser
#

xoxox

#

we love AI in AI WE TRUST

wet oracle
#

Hey siri 🤷‍♂️

pallid geyser
#

Na i dont like her

amber rain
shrewd nebula
#

Is team-up allowed on solo servers?

amber rain
dire haven
amber rain
astral sigil
#

where do i verify my discord name kit?

shrewd nebula
#

Okay, because a player named "CHLENGNOMA" on solo server #8 is teaming up, I suspect he's an ESP (Electronic Support Player).

cursive fractal
wet oracle
cursive fractal
shrewd nebula
#

ok thx

patent forge
#

moders u get money for ur job?

dire haven
patent forge
dire haven
#

Yes, admins are not allowed to play on the Bestrust server, but they can play on other servers.

dire haven
viral vale
#

sorry, I have a problem in the discord channel, I can't create a ticket, on unbanned, he writes that I have many tickets open, although I have closed them all

dire haven
viral vale
#

I am trying to create a ticket from 14:00 Moscow time

small wharf
viral vale
#

no

copper panther
#

why bestrust duo server 2x not working now

small wharf
viral vale
#

no

small wharf
viral vale
#

ok

amber rain
#

WORKING ON IT 🛠️

vital plaza
wind mountain
#

any update on solo/duo 2x not showing up on possible servers?

wind mountain
#

thanks!

amber rain
#

Do you need the URL?

wind mountain
#

no sir, i refreshed and it popped up

amber rain
rotund tangle
#

How long will it take for my application to be replied to?

small wharf
rotund tangle
#

Still haven't replied after sleeping.

wet oracle
rotund tangle
#

okay

vivid hemlock
#

yo guys im not getting the dc kit why?

primal echo
#

any admin online?

vital plaza
primal echo
#

i already make a tiket but someone is hard cheating in the server

#

wallhacking

#

pre fire, no aim bot

vivid hemlock
#

now?

small wharf
primal echo
amber rain
vital plaza
primal echo
#

i cannot send picture, but is solo/duo server, just wiped 21.05

primal echo
#

shooting across the walls, pre fire

#

new account, no other games, just rust

small wharf
primal echo
#

ok i will being patient wile i keep been killed

sinful nymph
warm shoal
#

how can i get the master food kit after i followed ?

hoary glen
floral wing
#

Assrust. Shity ass tickect system and support been waiting since January

sinful nymph
warm shoal
hoary glen
jaunty horizon
#

actual joke of server

warm shoal
wet oracle
jaunty horizon
#

make it make sense

old thicket
#

Can any of the mods look at my ticket to get whitelist approved for using a VPN?

dreamy spear
#

fr man when am I gonna get a reply from the admins due to my ban appeal

feral whale
#

mods in ts server are a little special

dire haven
#

Everyone, our entire moderator and admin team is working as quickly as possible.Because there is a high volume of tickets, this process can take some time. We kindly ask for your patience. @old thicket @dreamy spear

valid pumice
#

Why acnt i type or use any kits in bestrust servers rn?

small wharf
valid pumice
small wharf
#

maybe the server is vanilla

valid pumice
#

and specifically the 2x solo duo trio serv #3 i cant evne type or kit

small wharf
#

you wrote /kit and nothing appeared?

valid pumice
small wharf
#

did you get muted or something?

valid pumice
#

restarting rustr

#

<@&513265319096221697> Why cant i type or access and kits , [ Not muted ] nor lagging

small wharf
#

well then please make a ticket #❓┃submit-a-ticket "other" and describe the situation clearly then an admin will be able to help you

valid pumice
gray heart
valid pumice
sharp smelt
#

why is no one answering me in the ticket

teal flax
#

me too

long remnant
#

with the new update maybe somenthing went wrong with the keybinds

long remnant
long remnant
teal flax
#

ok

#

but like i will not be forgotten i hope

#

i need it for vpn whitelist to play

wet oracle
silver sun
#

about kits i see cost around 50 euros that better ones, i pay 50 euro for 1 kit and have it perma or one month, and how much cost if i want to have that kit perma like?

versed copper
surreal mango
#

Whats considered griefing 🧐

#

During offline raid protection

pallid geyser
grim marsh
rotund tangle
#

My application has not received a reply for more than 24 hours.

#

I want to know if my complaint has been seen by the administrator.

muted bane
tawny ruin
#

my ticket hasn't recieved a response in awhile and i was told i was whitelisted and got banned while I was sleeping afk in my base.

fervent coyote
#

Brooooo still nothing

#

for how long i need to whayt to solve the problem

patent forge
#

@tawny ruin make a ticket with reason ban apeal

patent forge
vocal umbra
#

Tickets can take longer to receive a response because they are handled in a queue. Please be patient while staff work through them.

low yoke
#

For what reasons can you be banned Ban evading timeleft-perm

small wharf
#

its like ip ban

low yoke
#

Yes, I have an account that was banned by anti-cheat, but it was hacked, and after I was able to restore it, I saw the ban. Can I somehow unban my account?

pliant horizon
mild gust
fluid dawn
#

still dont have the steam and discord kits even tough i linked 🙂

rose trellis
fluid dawn
#

yes no permission 🙂

pliant horizon
pliant horizon
pliant horizon
fluid dawn
#

okok 😄

#

still no permission :S

#

il try logging out and inn

pliant horizon
#

wait

pliant horizon
fluid dawn
#

ok got the steam to work

pliant horizon
normal island
#

Any adming fast ?

#

Someone who can help me

small wharf
normal island
#

Pls dm

inland sky
vital plaza
inland sky
# vital plaza Hello i can maybe answer your question?

Yes, let me explain. I was banned 6 months ago for “suspicious account” right after I had just started playing Rust. I made an unban ticket because I genuinely did not understand why I had been banned. I had to wait 4 weeks before getting a response, only to be told that I could submit another appeal in 180 days.

So I waited and tried again, but I was told “ban appeal denied.” I tried once more today, and again I was refused. I truly do not understand, as I have never cheated or done anything against the rules. This account belongs to me and was bought with my own money.

I was also banned on Rust Reborn for “suspicious account,” but they performed a full check of my PC and confirmed that I was completely clean and safe, which resulted in my unban there.

It has now been 6 months that I have been fighting to get unbanned, and I honestly just want a fair review of my situation.

#

I just want to play bestrust btw

pliant horizon
inland sky
pliant horizon
vital plaza
inland sky
vital plaza
vestal owl
#

I can not use game chat,so can’t use kit.Someone help me

vital plaza
pliant horizon
inland sky
vestal owl
vital plaza
pliant horizon
vestal owl
#

Before 1 hours ago. When I played yesterday, I can use chat and kits.

pliant horizon
hasty notch
#

Hello i have bad internet connection in my place to the servers and i wanted to play with my friends so i used vpn to join but it kicked me and said Kicked: VPN Requires Approval | Appeal at discord.gg/bestrustservers if anyone can help me please

pliant horizon
hasty notch
#

okeyy thank uu

hasty notch
vital plaza
hasty notch
vital plaza
fervent coyote
#

The ticket bot appears to be offline, why?

hasty notch
#

if yes that would be adorable

wet oracle
fervent coyote
#

I don't have any errors but I don't receive a response to the ticket and it appears to be offline.

#

now its on

true sierra
#

i got banned 12 days ago for vac but i never had a other acc on rust before its my first pc and my first 200h on this game and noone answering me in the dms

true sierra
#

i did

brazen rivet
# true sierra i did

please be patient, tickets are handled in a queue system. Admins will get to you as soon as possible

true sierra
#

you cant say i need too wait over two weeks

brazen rivet
true sierra
#

yes

brazen rivet
true sierra
#

12 days ago and yes its still active and yes i clicked at ban appeal

brazen rivet
true sierra
#

Thank you

brazen rivet
# true sierra Thank you

no problem, however its very likely that there are a lot of ban appeal tickets at the moment, so you would just have to be patient for an admin to get to your ticket

brazen rivet
true sierra
#

thats nice of you i wanna start a wipe today with my duo i hope its gonna happen

regal karma
#

exactly 2 months without an answer

brazen rivet
regal karma
#

already did

brazen rivet
# regal karma already did

we currently don't have many admins online, they will get to you as soon as possible, keep in mind there are a lot of tickets so it takes time to get through them all

regal karma
pliant horizon
regal karma
#

and im taking all of theyre hopes down by saying that mines been open for 2 months

snow shuttle
#

what's the point of not being able to use the nitro kit until 10 HOURS into wipe but you can claim rustmagic kit like 2 hours in?

pliant horizon
#

sure

wintry matrix
#

bro 2 months for a ban appeal is insane, i thought my 2 days was a lot

snow shuttle
#

oh mate ticket response here is a joke

#

i've seen people say they've had tickets open for months

wintry matrix
#

yeah but like cheater and 'other' tickets get respones decently

#

its funnyn i did one for other today got response in 10 minutes but the ban appeal from 2 days ago is still just sitting there.

pliant horizon
regal karma
#

its a genuine problem man

pliant horizon
snow shuttle
#

ye it's a terrible system

regal karma
#

ive already made a suggestion to make ban appeals into 3 different categories, 1. Suspicious account, 2. ACTUAL cheating bans 3. any teaming/rule breaking ban

#

because over 80% of the bans currently are cause of the stupid auto detection bot

#

i can literally go into a server and mass report a guy who has low hours n get him suspicious account banned n off the servers for over 2 months

pliant horizon
mild gust
sinful nymph
mild gust
#

iFaith just got banned!
Reason:
Cheating
Duration:
Perm
Image

Bestrust Solo/Duo/Trio 2x #13 - Weekly | JUST FULLWIPED 20.05 05/20•Yesterday at 5:43 PM

iFaith had diamond and gold rank and probably other kits

3 or 4 hours later iFaith is unbanned and it was apparently a mistake.

He must have appealed the ban to get unbanned so that means his case got fasttracked

Also how do you make mistakes when banning someone for cheating? Or did he just pay to get unbanned?

Also have fun timing me out everytime i expose you

sinful nymph
# mild gust iFaith just got banned! Reason: Cheating Duration: Perm Image Bestrust Solo/Duo...

We have an Auto Ban system that makes bans on accounts for being suspicious etc so not all the time is it an Admin that is banning you but the server itself banning you and we have a very small time that does the appeal process so depending on the ticket you put in for the times can vary in which it is responded too. again I am very sorry you feel this way but I can assure it's not because they pay for kits or paid for fast track or anything of this sort. It is simply because of the type of ticket made and how far in the queue system they were.

mild gust
#

so it would make no sense for him to get unbanned the same day he got banned?

snow shuttle
#

auto ban for suspicious accounts but if the guys got these kits it wouldn't even flag for suspicious XD

slow basalt
#

Does sharks not spawn on "Bestrust Solo/Duo/Trio 2x"

#

I have been searching for 2 hours now with no luck

sinful nymph
sinful nymph
pliant horizon
mild gust
pliant horizon
slow basalt
#

Well no free jackhammer for me xD

pliant horizon
slow basalt
pliant horizon
fervent coyote
#

I would have liked to play a wipe on a solo sv but I still have ban and I lose a wipe

vital plaza
fervent coyote
#

I did this, I've been waiting for more than 24 hours and still nothing

vital plaza
fervent coyote
#

ok

remote mirage
#

I know this will likely result in request to do ticket. But honestly, just giving you general info as admin. The amount of boat side by side chasing ocean farmers is silly. I left the server because I would have been filing reports all day. Admin should be roaming server to see what’s going on, specifically why boats are side by side, not shooting each, then taken turns chasing ocean farmers. Boats are camping side by side and working together.

vast hearth
#

where is the adminds there is a guy just tripeling with lr every shot

pliant horizon
glacial inlet
#

Max5 2x #11 is wiping, sorry for the delay.

silver sun
#

does 3x server has raid rules?

sinful nymph
regal karma
silver sun
#

solo/duo 3x

#

wiped like 10 hrs ago

#

3th server

gusty delta
#

Dose the servers have deep sea?

sinful nymph
# silver sun 3th server

Only weekly and monthly servers have raiding restrictions and the only restriction is Offline Raid Protection during a certain time period.

sinful nymph
gusty delta
#

Got the answer from someone

sinful nymph
gusty delta
#

So the bestrust vanilla servers have deep sea?

silver sun
#

how much time i have then for raiding, its 21:54 to me

#

need only to down tc yet from that base

sinful nymph
#

At least when it’s active it will

silver sun
#

i will get screen info right

wintry matrix
#

4 minutes left

silver sun
#

damn, last time it passed 20 min later was from 22, i wont do it cuz i need charcoal to be cooked huh i mean wood

#

got 2 beancan need 2 more huh

#

nvm i still cant guy farming out of my base rn, still i came to tc and i needed shotgun trap from guy he had it

#

is it enough to have 10 shotgun ammo if its in the middle of base, so none cant abuse it

#

or should i then craft more shotgon ammo for trap cuz i dont have time to raid tc

silver sun
#

it wasnt info about raid its 22:00 to me

#

myb again will be after 20 min?

silver sun
#

i still had time haha

#

it will be prob like i said 20 min after

pliant horizon
silver sun
#

i did it np

#

in 2 min i think over

pliant horizon
kindred oak
#

can someone come call with me and tell me if floor frame is combined with an external ?? Like if its connected

proud grotto
#

can someone tell me if i have to pay all 7 days or one time when i like to buy the daily weapons plus

gray heart
proud grotto
gray heart
#

So you'll ahve it for 7 days, then after 7 days it will charge you again. Unless you choose to cancel the subscription

#

no, one payment to have the kit for 7 days

proud grotto
#

and how can i select the non 7 days like one time payment ?

gray heart
proud grotto
#

alr

jade yew
#

HI
How much it takes to answer my ticket ?

brazen rivet
sinful nymph
jade yew
#

Group limit ban

brazen rivet
brazen rivet
jade yew
#

Thanks i hope they answer fast

brazen rivet
peak glade
#

help pls

brazen rivet
chrome bear
#

yo im trying to know nearly the 4th day i did get no response on my ticket in these 4 days....

pliant horizon
silver sun
#

guys did u know u can troll shotgun trap, but if u not put it at main doors than middle of base is smaller base or where is tc far from doors then u cant troll trap, never put trap at main doors, middle or behind middle

#

only if u put so many ammo, so ppl give up, but it must be like 50 ammo or so

#

if u have less ammo or smth better put in the middle

urban adder
#

hi @silver sun if you don't have any support question you can talk about your shotgun trap in #💬┃chat

silver sun
#

ok sorry i will copy paste it to that channel so get interaction

#

but its locked to me

silver sun
#

myb off topic?

urban adder
night basin
#

hello

#

i made content creator application and i did not hear back from you guys, also i made a ban appeal which i got unfairly banned without evidence might have been a mistake

#

its takeing over 24h to respond to both tickets, can someone just spent 5minutes to help me out?

spiral rain
# night basin hello

Ban appeals go to a very limited team that are specialized, The ticket will be answered in the order of the que. If you have any further questions not pertaining to the ban appeal feel free to reach out here.

prime moat
#

I'd like to ask, if I buy all the server packages, will receive the same benefits on any Besttrust server?

sinful nymph
spiral rain
spiral rain
radiant tide
#

When is deep sea coming back?

amber rain
# radiant tide When is deep sea coming back?

For Vanilla, it’s already up and running.
The modded servers are still under development, testing, and optimization. We’re working on getting them launched as soon as possible.

pale rose
#

Is it okay to have 3 Airfields and 4 Harbors for example on the best rust duo 2x-2 next wipe map?

#

@amber rain

pale rose
#

yes

pliant horizon
pale rose
#

I see on others servers we have vanila maps (with usual RTs count), but here for example 4 oir rigs is it okay? Or it will be random picked where to place 2 oil rigs?

pliant horizon
#

but for now i see all big servers here with 4 oil and 2-3 each rts

pale rose
#

Do you mean that duo it's big server?

pliant horizon
#

and it will wipe in 7 min lets see the pop too

limpid girder
#

Hello!

#

You guys have a lot of maps, and I need help finding the one I played with my friend on.
I cannot seem to find it! Anyone able to help me with that?

pliant horizon
limpid girder
#

It doesn't show up on history.

pliant horizon
limpid girder
#

Because I just "joined friend" on Steam.

pliant horizon
radiant tide
#

Deep sea when

pliant horizon