❓┃support-questions

[wintry mantle]

can you dm me screenshots of your chat history with the bot?

[golden pawn]

igu

[molten canyon]

Your ticket is still being reviewed, please wait. Thanks for your understanding.

[lime robin]

Typo sorry

[molten canyon]

No problem if you have any issues, I’d be happy to help.

[lime robin]

just a ban appeal but i suppose those are handled in order. even tho my old appeal was closed without any DM so i had to open a new one today 😢

[molten canyon]

If you’ve submitted a ticket, please be patient. I hope your issue gets resolved.

[frigid vale]

how do i use the discord tag kit

[limpid moat]

Get the tag on your user and do /auth in game

and link your DC and Steam in the site https://bestrustservers.com/

[fervent basin]

@slender arrow

[vale kayak]

Hi, I submitted a ban appeal on February 7, but I still haven't received a response. I was banned 90h+ in the game as a new player, likely by mistake. When will i recieve a message? Its been 2 months :/

[dreamy tulip]

dont worry i am sure somebody from the mod team will get back to you if it trully was nothing >D

[vale kayak]

but when? its too much waiting. At least say me like u r in q and 50+tickets ahead

[slender arrow]

[dreamy tulip]

as a trial moderator i do not have access to such informations but i can ask

[vale kayak]

Could you please let me know? I’ve been waiting for a really long time, and I’d at least like to know what stage it’s at.

[dreamy tulip]

i`ll ask and then tell u what i can did u try submiting another ticket?

[vale kayak]

No, I didn't, because the bot said my ticket was still active “until I received a ‘closed’ message.”

[dreamy tulip]

then just wait and dont post another don`t worry somebody from the team will get back to u

[molten canyon]

Has it been two months since I filed the appeal?

[vale kayak]

yes, i submitted at 07.02.2026

2m and 8 days

[molten canyon]

I need to report this to a higher up they will contact you as soon as possible.

[vale kayak]

Thank you very much for your time and interest; I look forward to hearing more.

[molten canyon]

You're Turkish right?

[vale kayak]

yes

[molten canyon]

Check dm.

[vale kayak]

sure

[unkempt aurora]

how can i report 4 players on trio max?

[molten canyon]

You need to open a ticket here #❓┃submit-a-ticket

[unkempt aurora]

ty

[outer valley]

Just write ticket https://discord.com/channels/277748656420028426/1118287481322872842 and one steam id of this guys

and admins ban all team

[celest quiver]

Make sure to not say anything in game chat about the cheater

[unkempt aurora]

ty

[celest quiver]

[cerulean harness]

Just submitted my suspicous account ticket pls get back to me fast

[dreamy tulip]

somebody will get to u dont worry

[cerulean harness]

ok how long

[molten canyon]

There is no specific timeframe

[cerulean harness]

around how long give an estimate

[molten canyon]

What was the ticket about?

[celest quiver]

.

[thin summit]

Is there anyway to see servers pop in discord?

[unique mango]

just watch in the side there bots

[thin summit]

Ahh got it thanks it was hidden

[unique mango]

no problem

[muted bough]

how many hours do you need to get the steam and discord kit on eu solo only 2x server

ah ok thanks

[glad creek]

why does it say no permission when trying to buy /kit in game?

[wind burrow]

a new linking think if you have not done it yet https://link.bestrustservers.com/

[woven zealot]

its not letting me verify for some reason

i cant even find the channel

[raw hound]

https://link.bestrustservers.com/ use this

[woven zealot]

i did that alr

but it says i dont have permissions

[raw hound]

/auth in game

[woven zealot]

bet thanks bro

[glad creek]

still getting no permission for kits is there a website i by it at then ggo back in game

[solar matrix]

are boats still banned

last time i played i couldnt build boats and someone said they banned

so there is no deep sea on this server

why?

[tame mirage]

is one group watching and covering for another group raiding considered teaming?

[round mica]

yes as it gives pvp advantages

the rules state, "Any kind of alliance between groups to gain PVP or PVE advantage. You must kill on sight (KOS) other groups in any active PVP area or Monument"

[tame mirage]

just got full raided on x3 #6 2 people covered while 2 people boomed.

[round mica]

was it a duo server?

[tame mirage]

yes

duo 3x #6

[round mica]

if you would make a ticket and report that could help you out

is there anything else you need?

[tame mirage]

tbh just hopping servers. #6 is too low pop anyways. just was curious. thought i had the clip when i asked but i didnt so no point in making ticket. Without video evidence yall dont do anything.

[round mica]

have a great day!

[regal belfry]

Hi thanks for reaching out, we do have a wait time it can be up to two weeks or more, the ban appeal team do the best they can we cannot hurry the process we ask for patience and thats all that can be done for now.

yes

sorry this is where it stands at the moment

[wraith hawk]

it says i am verified but i can't get the discord kit

[dreamy tulip]

Did you restart the game after you verified yourself ?

[wraith hawk]

no but i was always verified

[onyx garnet]

if im not mistaken the verified recently changed

i was also verified and i had to "re verify"

[lapis mantle]

you need to add the best rust tag into your name for it to work @wraith hawk

[wraith hawk]

how isn't it only to verify dc

[onyx garnet]

oh yeah, and that

[lapis mantle]

recently changed

if you need any more help feel free to contact

[daring remnant]

Is the tickets still being looked thru? Me and my mate wanted to play in the wipe that happens in 3 hours but can't since im banned for some reason.

[gleaming dagger]

Make a ticket https://discord.com/channels/277748656420028426/1118287481322872842 please and thank you

[daring remnant]

I made one

[fair latch]

,

[cloud vale]

Then please be patient, the ban appeal tickets are being looked at by a small team of trustable people

[daring remnant]

Okay, it was just since i made the first ticket on it a little over 2 days ago

[small cedar]

Administration will sort tickets soon as possible just need to wait. All tickets working in queue mechanic

[wary tundra]

yeah ive been waiting for 4 days and others have been waiting for over a week, we are very far back in the queue

[daring remnant]

Ahh fair enough

[wary tundra]

bro they should do a better system when it comes to bans

depending on what the reason is though

[daring remnant]

I mean i got banned for no reason, but yeah, gotta wait for the ban review

[wary tundra]

what reason you get?

[daring remnant]

Played with 2 mates last time i played the server, and when i wanted to play it again 2 days ago, i had been banned for "ban evading" for some reason

And non of my mates got banned

[wary tundra]

im banned for ban evading too. I was playing fine and then the next day I was just banned lmao

[daring remnant]

It's wierd

[heavy jay]

We appreciate your concerns and they will be handled appropriately via our ticket system (assuming you’ve both already made tickets).

There is a small team of trusted individuals who are capable of handling said tickets so please be patient and they will get to you as soon as possible :)

(#❓┃submit-a-ticket )

[analog grail]

can someone take a look at the ticket

[remote field]

There is a process and a queue , all tickets are handled accordingly, please be patient - We have the same process for everyone in regard to this.

[nimble kite]

Is Deep Sea finally working?

[cursive cloud]

Deep sea is only enable in our vanilla servers, we are still testing if we expand to the rest.

[orchid nymph]

Is there raid protection on all Modded or only mains

[pseudo osprey]

Yes, the raid protection is on all modded servers, more informations you can find on the #📜┃modded-features┃📜

[inner gyro]

добавте тег мені BEST

[hidden pendant]

Not all modded servers, just the main servers, 2x and up are the same as vanilla

[wind burrow]

https://cdn.discordapp.com/attachments/1493654764863492096/1493655652990713958/tag.gif?ex=69e1bcfa&is=69e06b7a&hm=35c56e80d8980f7914718c3c503df777d532f55cc32f6a584bcb87a28ff06743&

[pseudo osprey]

oh sorry that's what i've understanded from the message

[young island]

How to fix Kicked: VPN Requires Approval

[wary mango]

dont use a vpn or create a ticket in #❓┃submit-a-ticket

[floral sparrow]

I have a problem and need an admin. I submitted a ticket an hour ago and no one has responded.

[lapis mantle]

we have a small admin team, ticket responses may take some time

[floral sparrow]

Okay, thank you. I've been waiting since morning to log in with my friends, so I hope someone replies to me quickly.

[steady echo]

<@&464827801644695552> max5 2x not wiping

[cloud obsidian]

some time = long time expect like 2 and more months

[orchid rain]

MAX 5 #4 NOT WIPING

[pseudo osprey]

Please be patient the server is going to be wiped but we are waiting for a announcements from a higher staff.

[proper hemlock]

Never ping all mods please 🫶

[steady echo]

wont happen again

[median leaf]

Thanks for reaching out. Its fixed

[silk sigil]

.

[hasty dagger]

.

[glacial lark]

.

[jagged berry]

My steam somehow updates games with download during gaming disabled, what the hell?

[high raptor]

Steam often overrides settings to download updates when a game is launched if the update is deemed necessary or for background tasks, despite disabling "Allow Downloads During Gameplay" in settings. To stop this, ensure individual game properties are set to "Only update this game when I launch it," or use offline mode.

[jagged berry]

Thanks, wanna play tarkov after I fix it?

[high raptor]

I am in school currently but thanks for the offer maybe some time in the weekend if im ever free

Ive been off the tarkov for a while i gained some obsession over counter strike

[jagged berry]

good luck

[jagged berry]

aye, i understand you

[candid ice]

can an admin pls look at my tickets its been 5 days now

[heavy jay]

Hello, what type of ticket have you made?

[candid ice]

unban appeal for sus account

[unique mango]

just wait

[heavy jay]

Okay, for ban appeals: these often take a longer time to receive an answer as our ban appeals are handled by a smaller but more precise set of individuals to ensure we make the most fair judgement possible.
The respected individuals will answer your ticket as soon as possible and will be able to provide you with a response.

[candid ice]

alr but 5 days is lowk crazy

[round breach]

how do i get these 3 rust skins? idk where it put /kit

[hasty dagger]

on split.gg?

[icy sedge]

Lmaooo an hour ago? I’m over 24 hours waiting on a ticket response

[round breach]

yes

[hasty dagger]

check #💎┃rustmagic┃💎

and if that does not answer it, you can ask me

[hasty dagger]

what kind of ticket is it?

[icy sedge]

5 days is insane. We need to get a grip

[icy sedge]

Also unban appeal

[heavy jay]

As the Bestrust Servers are very popular we receive a lot of ban appeal tickets and therefore there may be delays in ticket wait times for more severe tickets, please wait and an admin will get to you as soon as possible. :)

[hasty dagger]

It can take up to a week, if you are unlucky, But as soon as they have time for you they will look in to it :D

[candid ice]

i get it but its not like i was cheating or some i just got a pc and i already cant play 😭 and gotta wait mad long

[hasty dagger]

You can play diffent servers You know?

[candid ice]

why would u want people who want to play ur server go to diff servers?

[icy sedge]

I’m in the exact same situation

[hasty dagger]

not want I meant, While you are waiting on ur unban ticket, You can wait, or train and comeback even better.

[icy sedge]

You are right. These servers are p2w anyways

[candid ice]

well u seemed a bit disrespectful obv i can play diff servers but i like this server

[hasty dagger]

You can still win over the p2w players with skill.

[hasty dagger]

I did not mean to sound disrespectful I am sorry about that.

[icy sedge]

No you don’t. You get kicked for “suspicious account”

[hasty dagger]

You get that when your steam acc dont have low hours on rust, its a anti cheat thing

[icy sedge]

Which I may have to wait 5+ days to be able to get back in. Feels bad.

[hasty dagger]

It is not the best system but its better then having a bunch of hackers roming around on their 3 euros bought accounts

[icy sedge]

You aren’t wrong.

[icy marsh]

Any 1 having issues with game completly dying ? like i m good for 30 seconds then BOOM everything is frozen and i can't interact with anything

[sand fulcrum]

try verifying game files on Steam and make sure your drivers are up to date.

[icy marsh]

its only on 1 of the servers

[unique mango]

Maybe computer issues? Try
reinstall Windows? Or maybe try test furmark/3dmark, maybe ur computer is bad, update drivers and delete cache of steam.

[icy marsh]

i m not having the issue on any other server just this 1

[unique mango]

Bestrust??

[icy marsh]

only on the bestrust that i mcurrently playing duo 2x the other servers are fine

[sand fulcrum]

Check if you're connected to the right region server

[icy marsh]

i logged into a random bestrust wipe and its completely fine

[icy marsh]

i am

[unique mango]

Just join another server

90% problems are server-side

it's probably the best idea for u

[icy marsh]

so your solution is just abandon my wipe ?

[unique mango]

if u already started and have good loot try to sumbit a ticket

just if problems are SO BIG for now it's best u can do

[unique mango]

its just 1 variation

[wispy plover]

why my ticket was closed? I didn t upload config files

[vocal umbra]

Ticket was closed due to missing config files. Please reopen with the required files

[midnight pine]

If you need to make another ticket https://discord.com/channels/277748656420028426/1118287481322872842 🙂

[hidden pendant]

Bro try give him help not just go on another server 😂

[grim marsh]

i already did 😄 we are in touch

[hidden pendant]

Thank you

[oak musk]

is anyone else laggin in game

[trim moth]

yes

[oak musk]

4K ping

[trim moth]

r u on main server

[oak musk]

no

[trim moth]

i am and its lagging too

[gray heart]

Hey couple issues with servers. working with host to resolve asap!

#📢┃announcements message

[limpid mural]

Wait there is offline raid protection on the 2x main monthly?

[trim moth]

YES BETWEEN 14:00 AND 22:00 CEST

[limpid mural]

Damn

[trim moth]

caps sorry

[limpid mural]

Can you still kill and pvp?

[trim moth]

yes

[fair latch]

Yes there is. If you want to know which features exist, check out the #📜┃modded-features┃📜 channel it explains every feature which is happening between your own timezone.

[delicate forum]

Yeah you can but you cant raid from 6am to 2pm

[gilded leaf]

i got a message from bestrust bot saying im getting raided is it a scam? or somthing never seen it before

[celest quiver]

if it was sent by Rust + app its not a scam players don't have to place sensors to get notified in bestrust servers

[oak musk]

is anyone still lagging

my friend is not lagging but I am, it is only effecting certain people

[celest quiver]

if you still experience lag issues
i will let you know that its getting worked on and just be patient and everything will be good soon

[celest quiver]

it could be the problem getting fixed

try restarting your game

[vocal umbra]

We’re working on it — updates are posted here https://discord.com/channels/277748656420028426/513262669218840616

[oak musk]

I restarted my game and I cant join the server anymore

[hoary glen]

That's because of the server issues

[proper hemlock]

@Morfolgia

[gilded leaf]

i dont use rust+ its a discord message

[brisk shore]

a discord message from the bestrust server?

[gilded leaf]

yes saying im getting raided

is it a scam bot?

i sent u a photo in dms

[wispy plover]

I make right now and let files to not get ticket closed again

[sharp ledge]

Ah! No this is a new feature the owners of bestrust have been working hard on. There will probaly be an official announcement about it in the coming days (:

[delicate forum]

is it for all servers or only some ?

[woeful moat]

anyone know how to get the steam name kit in a best rust server as iv but it in my bio

[little zephyr]

why cant i pair with rust plus on the server?

[sand fulcrum]

To get the Steam Name Kit, first make sure you have #Bestrust in your Steam nickname. Then head over to https://link.bestrustservers.com/profile and make sure your Steam and Discord are linked. Once that's done, scroll down until you see the red "Verify" button under Steam Name Tag and click it. After that, hop on one of our modded servers and type /auth and the kit should be ready for you to redeem.

If anyone needs any support feel free to reach out via DMs

[sand fulcrum]

Make sure your Rust+ app is up to date. You can check that in the app itself when you go in settings and scroll all the way down.

[thin summit]

Hi, is there anyway to check server bots location like EU or America?

[sand fulcrum]

I would say no not directly, but you can definitely find the location of our servers in #📅┃wipe-schedules .

[slender arrow]

There is a way actually. What server are you trying to find?

[slender arrow]

If you search for the server, for example BestRust Solo only 2x on Google, you'll find a Battlemetrics link, which tells you where that servers host is located.

[lucid rivet]

Why charcoal smeltin is so slow in 2x servers???
like my god I`ve placed 15 furnaces all connected and still barrely smelts any charcoal......

[gleaming dagger]

In furnaces it a little slower try electric furnace are faster for gettting stuff smelted but if you want charcoal make use big furnace

[gleaming dagger]

You could make a https://discord.com/channels/277748656420028426/1135493215374553138 about have furnace smelt faster

[lucid rivet]

Big furnace smelters even slower mate, what are you talking about

[pastel tangle]

Feel free to share your ideas! 💡
If you think you have something that could help improve the server, don’t hesitate to suggest it at https://discordapp.com/channels/277748656420028426/1135493215374553138 . We’re always open to feedback and new ideas that can make the community better for everyone.

[novel sun]

can any @digital turtle unban me i submitted the unban request and im just not cheating

or just any1 who can unban

[vocal umbra]

Please do not request unbans here. If you’ve already submitted a ticket, please wait — we have a queue and reviews can take some time. If you haven’t, please create one https://discord.com/channels/277748656420028426/1118287481322872842

[novel sun]

how long usually? and will my tm8s get banned?

also do i get the loot back that i lost from the ban?

@vocal umbra

[vocal umbra]

There’s no exact timeframe — it depends on the queue. Please be patient. Your teammates won’t be affected unless they’re involved in any rule violations

Lost loot is usually not restored. You can mention it in your ticket, but no guarantees

[novel sun]

alr

[proper hemlock]

Best chance is when you have any evidence of what you had

[novel sun]

wild

[novel sun]

cargo loot idk

[vocal umbra]

We understand it’s been a while, but tickets are handled in order and delays can happen depending on the queue Please remain patient your ticket will be reviewed

[true verge]

I need tm8 so bad I got 2000 hours on console just switched to pc I will kill one guy and 5 more come running at me like please help lol

[fair latch]

If you want a teammate, make sure to checkout #1326921774302232677 . You can look for a teammate in any server, or you can post your own comment there and provide what server you play, how many hours you have. And there could be other people wanting to play with someone else.

[true verge]

I did 1 hour ago nobody interested lol😭😭

[pastel tangle]

Take a look at this https://discord.com/channels/277748656420028426/1494607015769669733

[limpid mural]

Yo even on the US servers it's saying 13:00-22:59 CEST?

I thought the US servers had US offline raid protection?

[fair latch]

No, only the Main 2x weekly and main 2x monthly bad those features.

[fair latch]

The owner edited the message 2 days ago, that the features belong only to main 2x weekly and monthly. The rest of the best rust servers are vanilla features

[limpid mural]

So the offlime raid protection on the US 2x monthly is based off of the same times for offline raid protection and the UK ones?

[fair latch]

No, the features are only for main 2x weekly and monthly EU.

[limpid mural]

I'm on the US 2x monthly and when I hold a rocket it says offline raid protection 13-22:59

[fair latch]

Oh, then I might be making a mistake, then it means the features also belong to US 2x Monthly.
Sorry if I confused you.

[limpid mural]

No worries I'm just wondering why it is CEST based on a US server

[slender turret]

Good morning,
there is no deep sea on the duo#5 rust server?

[proper hemlock]

currently only on the vanilla servers

[slender turret]

Thx

[inner steppe]

l

[ocean frost]

Does Bestrust have deep sea or no ?

[lunar tusk]

Only our vanilla servers currently!

[weary elk]

yo what is the pop of Bestrust Vanilla 2x most of the time

[gray heart]

Hmmm, unsure about that one. Id double check battle metrics to see historical pop!

[fair latch]

https://www.battlemetrics.com/servers/rust/36532909
Here you can find all kinds of information.

[weary elk]

holy thats still a thing i fully forgot battle metrics was a thing

also how to you update your roles

cuz i got 750 in bestrust

[fair latch]

You need to link your discord account with your steam

And make sure to join the bestrust group in the steam.

[fair latch]

This is also recommended.

[weary elk]

ah its like 340 and lasts for like 3 days

[cyan crag]

guys 2 tickets for whitelist vpn both been closed now?

first ticket says get 100 hours and come back

2nd ticket says get more hours and come back in few months?, yet the first ticket said just get 100 hours and come back ?

@outer belfry ^ getting conflicting info here?

I said "if not no problem, we will play on another server and come back when i have 100 hours?".. reply i got was "yes you can", "you can open a new ticket at that time".. so i opened a new ticket after 100 hours and now i got this reply "get more hours and try back in a couple of months"

[pseudo osprey]

Hello, sorry for the inconvenience but try to make open another ticket, if the answer is still to get more hours just play more the game or let it afk to get hours and come back after, i think this is a safety measure to avoid cheaters.

[cyan crag]

bro why would someone tell me yes its fine then someone says no get more hours and come back in a few months?

there's clearly a lack of procedure if it's just randomly making it up on the spot, each ticket is different - i explained my situation.. i'm not on a vpn my isp shows as vpn.. nothing i can do.. yet i do everything right and want to play with my work colleagues and get bad info on tickets

[cursive cloud]

@cyan cragHello, you already created a ticket about this, please wait and when possible someone will respond to your questions, its the persons checking them that need to review this issue and get back to you, Trial mods and Mods can´t help you in this channel They only can direct you to the ticket section.
Just be patience and when possible someone will be back to you. Have a good day.

[cyan crag]

That's why im raising it hear, raise it further up - there's clearly a lack of procedures if i get conflicting info between 2 tickets? what's the real answer? Yes I create a ticket for the third time.. but to maybe get another answer? I don't get any questions on this 2nd ticket, just a waste of my time and closed

Have a good day? bro you trolling or something? I wasted my time filling out the ticket the 2nd time, how's that having a good day?

[cursive cloud]

That´s Not normal to happened, so like i said before just wait for the response on the ticket, continues complain doesn´t gonna change anything, we will do our best to get your a response when possible.

[cyan crag]

Complaining creates visibilty into the matter.

imagine how many other people this has happened to?

you probs get a dif answer each time you create a ticket bro i did

[hoary glen]

Sadly you'll have to wait. Tell be handled by order.

[cursive cloud]

I do understand the frustration and we will do our best to give you a answer in the ticket.

[cyan crag]

just hope the admin who reviewed my ticket doesn't just close yours like he did mine bro

[torn trout]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[hoary glen]

Can't tell you for sure. Depends on the amount of ban appeals right now.

[cyan crag]

Esculate it further please

nah i cant even connect they say im using vpn when im not, one ticket says get 100 hours, another ticket guy just closed it and said get more hours come back in few months lol

like they just make it up on the day 😆

[torn trout]

The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here ⁠Bestrust Servers⁠❓┃submit-a-ticket. Please be patient while waiting for a response.

[cyan crag]

like even happy for them to screenshare to see i'm not BSing also lmao

[hoary glen]

Your ticket was forwarded. Please be patient.

[cyan crag]

bro read his message above

lmao bro already said he created a ticket

these mods and their macros trying to compete with each other.. mad

just makes the support process look real bad

[still fog]

Hi guys, do you know if they brought back Deep Sea to the BestRust servers?

[hallow compass]

its only on vanilla servers

[torn trout]

hahaha we are not bots guys but be patient we have got a lot of tickets and ban appeals

[gray heart]

Can you send me your steam ID? im not a part of the ban appeal team, but just wanted to look into it

[cyan crag]

go look at my tickets for lols and tell me why people give different answers "76561198718864434"

maybe he triyng to get his way into becoming a full admin on the ban appeals

[gray heart]

Just curiosity really. If you dont want to, no worries!

[cyan crag]

Like fair play trial admin has 500+ hours

but mods have like 100hr on the servers

replace mods with AI problem solved, no HR then

they just wanna mod for memes or something mad...

[cursive cloud]

If you feel you can always apply for it #🔍┃open-applications , we are recruting new members feel free to join us.

[ionic marlin]

i personally have 50 hours on best rust but you can check my profile i have 4200h in rust so i can help with problems. It doesnt even matter if you have that much h on best rust your overall experience is what matters.

[twin orbit]

have you dealt with AI customer support?

[high raptor]

AI cant judge human actions accurately.

[candid ice]

its been 6 days now of waiting for a response from my ticket are the admins js sleep ?

[glacial lark]

We have a small Team of admins, be Patient

[gleaming dagger]

Please be patience we have a small team of admins

[candid ice]

6 days is pretty patient

[gleaming dagger]

Ops sorry cabrio lol

[glacial lark]

well an admin needs to talk to you about the tickets im just a trial mod

[candid ice]

yeah and they havent what goated admins

[twin orbit]

was this a ban appeal

ban appeals take time due to extensive investigation that needs to be done for the ticket

[candid ice]

yeah for sus account

i havent even done anything wrong 😭 i was js playing with my brother and i got kicked for sus account and havent gotten no help since i js bought a kit on their before i got kicked too

[twin orbit]

sorry you are experiencing this, it will be resolved hopefully soon

[candid ice]

i appreciate it, do u think u could ask one of them for me? i just really want to play this server been waiting a week, im sure my ticket shouldnt take long either im legit brand new to pc and everything 😭

[twin orbit]

tickets are looked into in order, ill check if I can get any info

[candid ice]

okay thank you i just resubmitted it aswell

[terse dawn]

Is it just me and my friend or are shared blueprints not working?

[fair latch]

If the shared blueprints don't work, you need to kick him out of the team and reinvite him, so the team ui refreshes and shares the blueprints between team members.

[vernal needle]

Do all servers not have deep sea?

[unique mango]

yes, how i know now deep sea is only on 1.5x and vanilla, we fixing lags now

[dapper cradle]

how to fix i have connection attempt failed

[celest quiver]

Try restarting your game and check your internet connection
Maybe a packet loss maybe a high ping problem if nothing works you can open a ticket here #❓┃submit-a-ticket and try to explain exactly what is happening to you and they will help you ☺️

[vocal umbra]

when i have connection attempt failed i try to spam reconnect

[celest quiver]

💯

[hardy mango]

Fix the fuckin lag in the server

[pseudo osprey]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please #❓┃submit-a-ticket in "Other" Section. Meanwhile you do that I will notify a higherup about the lag.

[celest quiver]

Its currently being worked on in no time everything will be back normal

[neat granite]

yo i tried to get a vpn whitelist and i dont have 100 hours because i havent really played rust on pc and this was the server me and my friends wanted to start on. is there a way to get around the 100 hour rule? i also dont have a vpn so im not sure why it says i do

[vocal umbra]

If you believe the VPN detection is incorrect, please create a ticket so staff can review it https://discord.com/channels/277748656420028426/1118287481322872842. However, the 100-hour requirement still applies and can’t be bypassed

[neat granite]

i did submit a ticket but it was closed cause i didnt have 100 hours

[pastel tangle]

I’m sorry to address this, but our rules are there for a reason. We can’t just change them for you. You may open a ticket and explain your issue to an admin. They can help you with a whitelist.

[neat granite]

not worried about it too much will prob just find a diff server

[vocal umbra]

That’s up to you if you decide to come back later, you’re welcome to apply once you meet the requirements

[queen trellis]

Any staff can help me ?

[molten canyon]

Sure

[queen trellis]

can i call u ?

[molten canyon]

You can add @proper hemlock

[queen trellis]

thx

[molten canyon]

Your welcome!

[dark hearth]

хотел зайти на сервер но кикает и пишет это

Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]tXssamnuWb8ue | Timeleft:Perm

[vocal umbra]

this is a english channel no other language pls

[dark hearth]

I wanted to join the server, but it kicked me and wrote this

[vocal umbra]

You’re being flagged for ban evasion. Please appeal through our Discord by creating a ticket https://discord.com/channels/277748656420028426/1118287481322872842

[dark hearth]

I haven't even played on your server.

[vocal umbra]

Even if you haven’t played before, ban evasion flags can be triggered automatically. Please create a ticket so staff can review your case https://discord.com/channels/277748656420028426/1118287481322872842

[dark hearth]

wrote

[glossy osprey]

Леха

Тебе помочь? Если да то тебе сюда @dark hearth #❓┃поддержка-и-вопросы

[spice kelp]

do i automaticly get the playtime roles on the server?

[worn pumice]

yes you do

[worn pumice]

also use the command /playtime to check your hours and amount until next role

[hot scaffold]

Cómo puedo reclamar un paquete que compre

[glossy osprey]

English?

I can only help if you say it in english, otherwise use the spanish section, or whatever this language is

I would # it for you but i dont have access to such

[dreamy tulip]

if my spanish is correct he says how to refund a kit/pack

[glossy osprey]

Ohh

I dont think you can, can you?

[dreamy tulip]

not to my knowledge no

[hot scaffold]

I want to claim the package I bought.

[glossy osprey]

Oh claim

[hot scaffold]

Yes

[glossy osprey]

Its automaticly claimed when you bought it, do /auth ingame, and if that doesnt work restart rust and steam.

Also make sure to link your accounthttps://link.bestrustservers.com/

[hot scaffold]

Okay, thank you very much.

[glossy osprey]

Np*

[hot scaffold]

Is there a moderator or someone who speaks Spanish who can help me? I don't know how this works

[torn trout]

of course

dm si necesitas algo en especifico

[hot scaffold]

Te mande dm

[inner wraith]

quad x2 #3 down ?

[pastel tangle]

i will teke a look for you

[craggy finch]

submitted a ban appeal 5 days ago, just checked ticket system and it says i have 0 tickets open?

[pastel tangle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[craggy finch]

how they going to review it if no ticket is open lol

[glass oar]

Open again maybe man

[craggy finch]

to get kicked to the back of the never ending queue it seems

[glass oar]

For what reason u got banned ?

[craggy finch]

sus account.
friend got the same, we both got kicked within a minute of killing some people. they cried in the chat to report us, then we were banned

[glass oar]

I guess closing the ticket means that your request got rejected but Try to Open another ticket

[pastel tangle]

will get some more hours in game i think 100 hours make you more tursted

[craggy finch]

sure, i guess

[glossy osprey]

Wdym?

How does one get more hours ingame after getting banned?

[pastel tangle]

he say he got ban for sus account its mean his account is new or he did not play game a lot so maybe he need more hours to be trusted

[glossy osprey]

Mhm

Wavy how much hours you got?

[craggy finch]

yeah it's new. literally never played before, friends got me into it. I'm good at fps, so i get punished because i can click people faster than they click me lol makes sense.

[glossy osprey]

U have less than 2 hours?

[craggy finch]

5.1 to be specific

[glossy osprey]

Get like 10 and then try, keep on doing that until you get it, 100 hours is definetely not thw requirement

I would say its at most 25

[craggy finch]

eh, it's just stupid. i'm more annoyed that you can just get insta kicked like that for no reason

[glossy osprey]

At the same time keep a ticket open, just incase

[glossy osprey]

Its for the comfort of other players, its just more anticipated that you dont straight hop on bestrust after getting the game, looks like youre going to vheat oviously.

I would say 95% of people get their first 100 hours on facepunch

[glossy osprey]

It is kinda stupid tho

[plucky elk]

where can i find what map is on trio 2x #3

[pastel tangle]

This is the map link on BattleMetrics https://www.battlemetrics.com/servers/rust/22352593 . For future reference, you can search for our servers there by entering the server name. It will display all the information you need, including the map and player details.

[kind radish]

Hi, Is there a support channel for those who have spent a fair amount of money in the store yet always struggle to get support?
Thank you.

[limber cape]

Open a ticket at #❓┃submit-a-ticket and an admin will give you specialised support there

[pastel tangle]

Support is available for everyone. The more active the staff are, the faster you’ll get help. At the moment, there may be fewer staff available since most are in the EU. Please make sure to provide all the necessary information so when a staff member reaches out, they can assist you properly. Also, be sure to choose the correct support category and don’t use it for unrelated issues.

[kind radish]

I was ignored in my last ticket despite not receiving what I paid for... I was polite... I provided detailed information, and included screenshots, yet my request received no response. At no point was I disrespectful or confrontational.... I was simply ignored....

Before I consider spending hundreds again. I would expect access to a VIP support channel with stronger oversight and a higher standard of service.

Thank you for resolving my concerns if possible. If not thats 100% fine and I respect admins call.

Sorry if my message comes across a bit unusual... I’m an older guy...

☮️

[pastel tangle]

We’re sorry to hear about your experience, and we appreciate you taking the time to explain what happened. This isn’t the level of support we aim to provide.

There may have been a delay due to staff availability, especially since many of our team are EU-based, but your ticket shouldn’t have been left without a response especially with the details you included. We understand how frustrating that is, particularly when it involves something you paid for.

Please resend or update your ticket (or share the details here), and we’ll make sure it gets looked at properly as soon as possible.

Regarding VIP support, we understand why you’d expect a higher level of service with larger purchases. We don’t currently have a dedicated VIP channel, but hopefully we can have VIP support or servers in the future.

Thanks again for your patience we’ll do our best to sort this out for you.

[kind radish]

Its been two months my friend...
I won't share screenshots here..
Its not a good look... I think.
and I don't really care.. the past in the past.... I look to the future. But... Please do have admins look at my ignored ticket. No need to respond to it... whats done is done.

[inner wraith]

Again kicked for no reason EAC

i dont know whyy

[kind radish]

I will spend again however with lifetime buys if my concerns can be resolved. Thank you. Bye.

DMs open for support.

[pastel tangle]

Please make an Ban Appeal herehttps://discordapp.com/channels/277748656420028426/1118287481322872842. Please be patient while waiting for a response.

[final barn]

Hello everyone! I would be very grateful if you could share any contact information for the administrator of the Bestrust Discord server so that he can review the ban appeal. Thank you very much, friend.

[pastel tangle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[brittle elm]

where do i go for the discord kit on your server?

[pastel tangle]

Check out our store for a variety of kits in our website https://discordapp.com/channels/277748656420028426/514877078957588491, or use /kit in-game to access free kits that you unlock by playing and earning hours on the server.

[brave badge]

Is bestrust main a map or full wipe

[pastel tangle]

its Full Wiped

[brave badge]

Ok

[stone berry]

what raid times?

[high raptor]

Could you be more specific?

[stone berry]

for the event what the raid times?

[stone berry]

Is that they going be disable

[worn forge]

you cant raid at this time u cant shot with rocket and u cant throw any boom

[stone berry]

Can i place tc outside there base?

[fair latch]

Yes, you can. The only thing you cannot use during the raid protection is the explosives.

[ripe fog]

I found a pretty bad bug because of low speed physics being disabled

with cars you can run over people at low speeds under 25 ish kph and they will get trapped inside your car slowly taking damage you can drive into people in safezones trapping them within but they wont die but anywhere outside its really broken lol I have a clip or 2 and a screenshot of this happening and also this makes it insanly hard to flip a small boat over during adverse weather.

this is really broken and i think the people i kill in that way get extremely frustrated and if you guys were to enable low speed physics i could throw backpacks within my car so i can roam for a longer time 🙂

[high raptor]

Unfortunately changing the game to give one player a advantage/leverage over others is highly unfair.

[ripe fog]

its favoring me because i can drive into people and they get stuck within my car dying slowly with no way out i have been using cars since they had keylocks and this isnt normal

when you hit a person with a car they take around 1-60 ish damage depending upon speed

[high raptor]

Still the game must be fair to everyone completely/equal

[ripe fog]

they dont get stuck inside your car and take 10damge every second

[ripe fog]

do you not realize this is giving me a huge edge against people on ground?

[high raptor]

Just play like everyone else i think that would be the best and most equal outcome.

[ripe fog]

because low speed physics is disabled people are being glitched into my car and dying its unfair for them to die like that

[ripe fog]

its like im talking to an AI

im here telling you about a glitch i found that allows me or anyone else to trap players inside a safe zone indefinatly or kill them in a extremly unfair way and you just say play like everyone else

[ripe fog]

this is my point as of right now the game is askew to my favor because I use cars to roam this has made it so easy to kill people i can just drive into them and they magically phase thru my car because low speed physics is disabled on bestrust servers getting stuck inside and dying slowly this wouldn't happen on an official as slow speed physics is enabled i have put 6000 hours into cars on this game and i know this

if i could id send a screenshot here of how i trapped 3 players inside a safe zone within my car

[ripe fog]

my point exactly because low speed physics is disabled you have given me an advantage against anyone on ground and its causing numerous other glitches like being unable to flip boats over cuz you just phase thru them or items dropped in sea instantly drowning backpacks dropped within vehicles end up phasing thru the car and get suspended mid air

[sand fulcrum]

best thing to do here is make a ticket in #❓┃submit-a-ticket so the right people can look into it. Arguing back and forth in support questions won't get it fixed since we as mods can't fix bugs.

[kind gull]

Dear admins, why can't I craft a water pump, it says that supposedly the plant doesn't need electricity

[serene saffron]

how do i claim the tag for the discord kit

nvm

[somber kraken]

I believe that Bestrust Modded servers don't require electricity for Plants @kind gull

[unique mango]

click server tag and adopt tag

in game /auth

oh and link https://link.bestrustservers.com/ here

[oak musk]

is bp sharing not active?

[regal belfry]

yes its active get the team leader to re invite members and it should work

[wispy plover]

How much i need to wait to get respond on a ticket for accont suspection, i wait for 2 days already

First ticket was closed very fast and didn't get to upload files, and now i wait again

[ionic marlin]

We cant tell the exact time it gonna take but stay patient and check your dms

[noble grotto]

We apologize for the wait. Our team is small and under a lot of pressure. After a short wait, an admin will look into your issue. If I can help you directly, just let me know and I will do what I can.

[glass oar]

f

[grizzled crag]

a lot, ive been waiting for like a month and nothing

[torn trout]

Yes, we're sorry, we're working hard on a large volume of tickets per day, but they require tedious analysis and take time.

[wispy plover]

One month? wow

[noble grotto]

If your ticket closed or you don't got answer on your question plz reopen it

[median leaf]

Ban appeals take a careful review so they take longer than regular tickets

[wraith canyon]

Such horrible admins on these servers, i was perm banned on all servers for "breaking server policy" no response on ticket for 3 days.
Cant even get a reason for why i was banned, but i guess its cause i had kda of 100+
Never donating to this server again lmao

[clever nacelle]

hey man i feel for u but please go thought the correct chanels of making a ticket and making complanits there

[wraith canyon]

They literally never reply, ive had 10+ cases of video proof of people teaming, usually reply takes 1-2 days and then they say "they are offline we will monitor them"

what a joke

[clever nacelle]

there is a small team that works on them please stay paient

[tawdry warren]

the banned appeal take time so please wait when someone answer you

[wraith canyon]

But there's literally no reason to ban me, i play solo on solo server, ban reason isnt cheating or teaming or toxicity

[tawdry warren]

yes but relly we cant help you here becuse only admins can see this

[wraith canyon]

Only "policy" is making server "unfun" for others and i guess thats just cause i dominate too hard, winning every heli, every cargo, every oil rig

[clever nacelle]

we understand ur struggles but please just be patient

[wraith canyon]

Refuse to take action when 5 turkish guys build right next to eachother, with me providing countless clips showing them working together playing as a 5 man on solo server, but will ban solos for winning too much.
I paid for tea and electrical kit just to support the server and now that money is wasted for nothing, while actual rulebreakers are going free

[clever nacelle]

im genuenly sorry for that but only admins can do somthing about this make tickets on them and someone will get to it when they can

[wintry latch]

hi if u have clips or any proofs of breaking server rules u can always submit a player report here #❓┃submit-a-ticket

[fringe flower]

2x Quad is Vanilla full

[brazen condor]

client.connect quad-2x-2.bestrustservers.com wipe wrong

[glacial inlet]

quad 2x #2 is wiping sorry about this
it is going to be good now

server up
client.connect quad-2x-2.bestrustservers.com

[ashen basin]

any admin ?

<@&513265319096221697> helpp

[celest quiver]

hello please dont ping all admins

[ashen basin]

bro i need help

[celest quiver]

how can i help you ?

[ashen basin]

u can reponde my ticket

[celest quiver]

whats the ticket about ?

[ashen basin]

privet

[celest quiver]

okay

[mint magnet]

Hello if you need help with a ticket and admin will get to it when they can you will just hate to be patient.

[ashen basin]

i open ticket no one text me

[mint magnet]

If it’s a player report or ban appeal you will have to standby

[celest quiver]

as i told you in privet you need to wait

[humble lily]

i made a ban apeal 2 months ago just made one gain what will the ETA be

[craggy finch]

Never

[vestal hawk]

yo what are the codes for all the oilrigs i forgot them

[celest quiver]

Large Oil Rig: OILRIG2HELI OILRIG2DOCK OILRIG2EXHAUST OILRIG2L1 OILRIG2L2 OILRIG2L3A OILRIG2L3B OILRIG2L4 OILRIG2L5 OILRIG2L6A OILRIG2L6B OILRIG2L6C OILRIG2L6D
Small Oil Rig: OILRIG1HELI OILRIG1DOCK OILRIG1L1 OILRIG1L2 OILRIG1L3 OILRIG1L4

[vestal hawk]

not for those its for the other 2 because there are 4 oils on this map

[celest quiver]

oh i dont realy know you can try look at the heli one and see what is close to it

[mint magnet]

You will just have to wait if you make another one you will be sent back at the bottom of the que

[humble lily]

i ghot told tyo make another one

bro i wait 2 months that should not be normal

[wary tundra]

Anyone in this chat, have you ever had a reply for a ban appeal.

[noble grotto]

Yup just you need to make f7 and wait for admin check the person who you report and you got notification if he not clean and got baned

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[humble lily]

yeah but i had a friend that made a ticket yesterday an apeal and it got answered after 10 mins

[glass oar]

its for sure he got all the evidence needed or something , when the appeal staff saw it maybe they found it a quick situation

[humble lily]

Mine is quick to 😢 😔 im just trynna play my G bestrust is like noobfriendly and a decent server for Avrage players not try Harding

I tried to play on other servers but it just goes so bad so I am stuck on 5x and 10x it is so boring

[glass oar]

i can feel u man

[formal tulip]

hi. can someone explain me how to do the steam and discord nickname kit. i put #bestrust in my steam name and i still have no permission

[glass oar]

but you have to be patient

[noble grotto]

Hello after you put #best rust you need to put server tag from dicord settings and after that link your accounts here https://link.bestrustservers.com

Don't forget to make /auth after you do that steps

[formal tulip]

i already did the login on the site

where i find server tag

[noble grotto]

With steam and discord

[formal tulip]

yeah done with both

[noble grotto]

Go to dicord settings edit profile

And search for server tag there

[formal tulip]

done

[noble grotto]

Now try to login in the game and do /auth

[formal tulip]

i have the discord one but not the steam

[noble grotto]

Don't forget /auth

[formal tulip]

i done auth and i have the discord one but not the steam one

[noble grotto]

Ok make sure to put #bestrust on steam name and linked it again

[formal tulip]

i put #bestrust striker on my steam name

and done 5 times auth and nothing

[hoary glen]

Have you tried restarting steam and game?

[formal tulip]

not yet

[hoary glen]

Please try this 🙂

[formal tulip]

ok ty

[hoary glen]

worked?

[formal tulip]

yes ty very much

[junior sphinx]

Can an admin look at my ticket please? 🙂

[hoary glen]

what is your ticket about? ban appeal?

[junior sphinx]

yur

I sent mine in before my duo, he;'s since been unbanned but I haven't heard back

[hoary glen]

Ban appeals take a bit of time. It also depends on the reason, so maybe certain ban appeals take longer than others. Please be patient, it will be reviewed!

[true elbow]

I still can’t play on bestrust servers anyone know why ?

Still shows require approval

[hoary glen]

are you using vpn?

[true elbow]

Yes

[hoary glen]

you need to make an vpn appeal. #❓┃submit-a-ticket

[true elbow]

I see thanks

[hoary glen]

youre welcome

[true elbow]

How long is the vpn appeal?

[mint magnet]

An admin will get to the appeal ticket as soon as they can.

[warm hull]

Thanks for your patience! Just a heads-up that our admins are currently working through a high volume of tickets, so it’s taking a bit longer than usual to get through them all. We’ll get to yours as quickly as we can!

[distant flicker]

why no deepsea spawn

[hoary glen]

on vanilla deepsea is active. on modded its currently deactivated because of lags.

[wary tundra]

ts cant be true then ban appeals tickets should be in the 1000s which i doubt.

[fervent basin]

We get many ban requests daily, and also appeals daily, when you think about there is 200k players.

[wary tundra]

So only admins are able to ban/unban?

cause there are like 300 mods

[fervent basin]

This is correct

[orchid nymph]

Can i buy mini at fishing vilalgE?

[delicate forum]

yes you can you can buy a mini scrappy and attack heli from fishing

[austere coral]

only on some servers tho

[delicate forum]

on every best rust 2x and 3x servers you can buy a mini from fishing

[mint magnet]

Ignore my first answer lol

[candid ice]

day 8 of no response on unban aappeal

cant get more patient then waiting over a week 🤦‍♂️

[midnight pine]

Please stand by!

[grave hemlock]

Hey man im sorry to hear that im new hear and im happy to help in any way possible can i get your steam id by chance?

[midnight pine]

The admins are very busy and will get to it when they can! 🫶🏼

[frank bane]

.

[grave hemlock]

Hey man can i help you with anything. 🙂

[frank bane]

i have change name tag, and i can't claim Discord Tag Kit

[quick slate]

after puting the tag rejoin the server again

make sure you verfiyed everything in the website

[midnight pine]

Also, make sure once you’re in the server you type in chat /auth

[patent zodiac]

This dude waiting 8 days for unban appeal, good lord ima be waiting years for mine, no point in even opening a ticket for it 😂😂

[grave hemlock]

oh im sorry about that man anything i can do to help right now? 🙂

[patent zodiac]

No

[grave hemlock]

Okay well thanks for telling me i hope the admins get a chance to come help you soon have a blessed night/morning. (:

[patent zodiac]

Why have so many trial mods if they can’t help with tickets

Pointless fr

[celest quiver]

trails are new members they have no experience in solving ban appeal tickets some trails don't even know how to mute ppl that's why we give all tickets to a more experienced team that is unfortunately kind of small that's why it takes long waiting period
and they all go in order from old to new

SPOW

[torpid wolf]

if i join somones team can they open my base doors?

[celest quiver]

If you places the doors and code lock before you join them you should be good

[hidden pendant]

[high raptor]

[small wharf]

Ban appeals are handled by a trusted team of admins. Trails mods cant be trusted enough to handle tickets

[unborn crane]

do you get loot back if you die to a cheater?

[wispy ether]

if you have video proof with their name included you can in a ticket

[stoic eagle]

they already got banned

we just waiting on our loot to get back too us. we had so much

[wispy ether]

if youve got proof then you can get it

if not youve gotta find em and raid em

[unborn crane]

how do you clip with nvidia

[tribal garnet]

Download the program, then u press CTRL + z and all the settings open

[unborn crane]

is there any other way to show proof of loot

i didnt have nvidia setup

[limpid moat]

you can use Xbox game bar to clip , i would also suggest setting up Medal it can be annoying but whn it works its a game saver

[unborn crane]

I just set up nvidia so I have it for the future it just sucks now because I’m out a bunch of loot

[limpid moat]

yeah i get that, youll never know what will happen but good you set up nvidia so if something happends again you can have proof !

[unborn crane]

Yeah

[copper panther]

why are there 2 servers of trio 2x europe starting AT THE SAME HOUR???? according to wipe schedule channel

[strong delta]

could you explain a little what you mean sir so i can help you

[glossy osprey]

Why not? It just makes a better choice between maps, pop etc.

[placid topaz]

how do i unlock de Discord Tag Kit?

[grim marsh]

https://link.bestrustservers.com/
SET discord tag for #best and use this website 🙂

[coarse stag]

@quasi igloo so im just gonna get kicked without a reason?

[median leaf]

DM him @coarse stag

[weary linden]

i cant claim my kit

[vital plaza]

wich one?

[weary linden]

discorf

the tag

[vital plaza]

have u linked ur account https://link.bestrustservers.com/ here

[weary linden]

so ive verified

[vital plaza]

steam and discord

[weary linden]

but nothing is happening

[vital plaza]

do / auth in game

[weary linden]

i have

nothing is happening

[vital plaza]

so u have verified dc and steam in https://link.bestrustservers.com/ and done /auth in game?

[weary linden]

yes

[vital plaza]

have u rejoined the game?

[weary linden]

in the console?

no

[vital plaza]

try rejoining the game and after that say to me

[weary linden]

okay its worked but still no kit

[vital plaza]

what u mean it worked but no kit?

[weary linden]

i didnt get the discord build kit?

[vital plaza]

hmm

it migth take a bit

how long ago did u auth acc to the website?

[weary linden]

1 hour ago

[vital plaza]

in the verification page u have this

and are u sure u have put your rigth steam or dc account on the page

[daring remnant]

Why is it that when you make a ticket to get unbanned, it says "A staff member will reply soon." and all of us has waited about a week and still haven't gotten any reply in any way? Isn't that taking the piss? Like kinda dumb to say "A staff member will reply soon." and then not replying soon?

[weary linden]

yes

[gritty robin]

Hello, any mod can asnwer tikets ban appel?

[daring remnant]

It, takes about a week to get unbanned

[gritty robin]

my first time playing server and insta banned for ban evading, i dont know what to do

[hallow compass]

Hi , i understand your frustration but tickets are in a long waiting list and there aren’t that many people working on them so it takes a while because of that and also there are thousands of people waiting in front of you in line

[queen cradle]

Open a ban appeal ticket

[gritty robin]

yes, i open, but no body answer

[daring remnant]

Not to be a dick about it, but don't you think you need to change the "A staff member will reply soon." part then? Most of us really enjoy playing the server but can't because of a false ban, kinda sad ngl

[queen cradle]

We have a small amount of admins that go through ticket, it will take some time

[gritty robin]

okey

[hallow compass]

I understand that it is annoying but theres nothing i can do. Also the reply soon message is automated and it mainly means they will reply when they can

[gritty robin]

Does it take approximately 1-2 days?

[queen cradle]

It will take longer than that, more like 1-2 weeks

[gritty robin]

ok

[daring remnant]

Aight, fair enough, it's just annoying that i had a week off work and wanted to grind with my mates, but had been banned for nothing at all

[queen cradle]

We dont have enough admins

[hallow compass]

I get it but hey what can you do its life i guess

[daring remnant]

Yeah i guess

[daring remnant]

But if you want me to i could bang out all the unban requests in a day or 2 xD

[hallow compass]

Haha well i mean you could apply for trial mod and work your way up to do that

[daring remnant]

I don't have the time for it normally, only the next 2 days, then it's back to work hahahha

[analog trellis]

Hey, how many days does it take for an appeal to be answered? Thanks

[fervent wolf]

Depends on how many tickets there are, just be patient and somebody will come help u .

[analog trellis]

Kk thank you

[somber kraken]

@ruby cape Sometimes the Bot gets confused and says you have 0 Tickets open, Please wait within 12 Hours, If you do not hear a Reply attempt to recreate a ticket!

[proper hemlock]

did you receive a closed message? IF not, it is still open just no reply yet

[somber kraken]

^ !

Feel free to DM me if you have any other problems regarding it!

[proper hemlock]

you can send me a screenshot of your chat with the bot in dm but without a dedicated "ticket closed" message, it is still open.

[onyx sluice]

My discord tag kit doesnt seem to be working, no matter what I do.

[somber kraken]

Hey @onyx sluice Have you tried typing /auth In Chat?

[onyx sluice]

yes

[somber kraken]

And are you 100% Sure you are linked correctly on https://link.bestrustservers.com/ ?

We have a New Verification website so that could be the reason why )

[onyx sluice]

Ah yes, thank you

[somber kraken]

No problem! If you have any other Issues feel free to send me a DM!

[scenic hazel]

Hey support team, can you tell me whats wrong with my account as my play time on Bestrust was wiped I think I had around 1k yours and now im starting from 0
my Steam ID 76561197992683990

[somber kraken]

Hey, could you provide me any Information of why you think it could have been wiped and when Roughly?

[scenic hazel]

I think it was wiped last week.. Dont know the exact time.. First I noticed it after the big update but I thought its caused by a fact that you had a lot of adjustments to make to align with the new features. However it didnt solve itself over time.

[somber kraken]

Did it also change your roles in the discord orr..

Due to you having the 100h role.

[scenic hazel]

I had to relink everything from the beginning but I didnt change anything in my Discord

[somber kraken]

Weird, I will get a Higher Up to assist further!

[scenic hazel]

only the name to include #Bestrust tag

thanks for your support!

[somber kraken]

No problem, Its what I'm here for

[errant wasp]

admin?

[worn eagle]

/help

[errant wasp]

admin online?

[worn eagle]

idk

[errant wasp]

3 players raid on DUO server

[worn eagle]

yo do yk how to fix not being able to claim the disc kits?

[hallow compass]

What you need help with

[errant wasp]

3 players raid on DUO server

[hallow compass]

Open a ticket please

[hallow compass]

Did you link your discord and steam via the website?

[errant wasp]

Your ticket has been successfully opened in our DMs!

[worn eagle]

yes

[errant wasp]

Where?

[tribal garnet]

you will get a DM once the ticket gets answered 😄

[worn eagle]

/auth and all that dont work and ive tried to un link it and re link to see if thats the issue but couldnt do it

[hallow compass]

Did you try /auth in game ?

[worn eagle]

yeah i did

[hallow compass]

Oh wait i just realized you need to add the bestrust discord server tag

[errant wasp]

What is a DM message?

[tribal garnet]

Direct message / Private message

[worn eagle]

i thought i didnt have to do that for the disc build kit i didnt have to have it last time

[hallow compass]

Hmmm im not sure but try it

[worn eagle]

like randomly i lost my steam kit and disc kit

[hallow compass]

It might work

[worn eagle]

i have all my other kits

[hallow compass]

Are you sure u linked bc we did change the linking process not too long ago

[tribal garnet]

you need to have the BEST tag in your name to get the discord kit i think ?

[hallow compass]

https://link.bestrustservers.com/ its this website to link see if u have it all linked

[worn eagle]

okay so what exactly do i need to add to my name

[hasty dagger]

#Bestrust

Or on discord just the Tag

[worn eagle]

i have them all linked alr

[hallow compass]

Ok then just do the tags ^

[worn eagle]

i did both tags and i cant claim them still

[hasty dagger]

It can take a day

[worn eagle]

:I

[hasty dagger]

On discord you should have the tag

[worn eagle]

i do

[charred raft]

So i made a ban appeal ticket is there any admins or any ticket supports that can take a look at it really quick for me please.

[hasty dagger]

No you have #bestrust. You should have it like me where you see the server next to your name

[hasty dagger]

It will be looked at when your time comes

[charred raft]

@hasty dagger hade du kunnat kolla på min ticket?

[charred raft]

okej tack!

hur länge brukar det ta ungifär?

[hasty dagger]

look https://link.bestrustservers.com/profile how you should do

[hasty dagger]

beror på vad för ticket är det?

[celest quiver]

go to settings then edit profile then scroll down you should see something like this and then just put it on

[charred raft]

ban appel jag blev perm bannaf för cheating när jag inte någon gång i hela hitt liv fuskat jag har 2.6k timmar

[hasty dagger]

Då kommer det ta nån dag, Är typ max

[celest quiver]

#bestrust you need to add it to your steam acc name not discord

[celest quiver]

in discord you only need to adapt the tag

[charred raft]

okej tack så jätte mycket jag lovar och svär på allt att jag aldrig har fuskat men tack @hasty dagger för svaret

[hasty dagger]

inge problem.

[cursive fractal]

did you try to do /auth command in the game ?

[worn eagle]

yes and it still aint work

[celest quiver]

🥀

[worn eagle]

i just did the tag correct too

[celest quiver]

come vc in the waiting room

[worn eagle]

ohhhhh wait

the disc worked'

[celest quiver]

you got it ?

[worn eagle]

not the steam tho

[celest quiver]

nicee now you need to restart you steam and rust

[worn eagle]

alr i alr restarted rust but is calm

i apr the help g

[celest quiver]

np

[lucid quiver]

can please someone answer our tickets were beeing streamsniped since 2 days following over different bestrust servers by the same guys, have proof and everything...

[cursive fractal]

Hi, thanks for your patience. Your ticket is in the queue and will be reviewed as soon as possible. Please make sure all your evidence is included in the ticket. A staff member will assist you shortly.

[lucid quiver]

do u know how many tickets are in queue

[cursive fractal]

I don’t have the exact number but the queue is pretty busy at the moment.

[lucid quiver]

estimated time?

[cursive fractal]

You opened the ticket 2 days ago and already provided all the evidence, right?

[lucid quiver]

we have multiple tickets mine is only open for an hour or 2 and one of my mates for some hours, all proof is provided

we thought switching servers would fix the issue but it didnt so now a new ticket for wipe this morning

[cursive fractal]

Ok man, it hasn’t been too long, just hang tight. Someone will get to your ticket soon.
If I get any estimated time for a resolution, I’ll let you know.

[candid ice]

76561198741530809

[candid ice]

idk how someone can be busy for 192 hours straight ngl

[ionic marlin]

they going checking the tickets because there are very much tickets

[limpid moat]

from oldest to newest

[candid ice]

and ive had a ticket for 9 days

[limpid moat]

Yeah and there are thousands of tickets and a small etam has to reply to each one.

[candid ice]

i doubt their are thousands

[hasty dagger]

I doubt there are even more per day

[cloud obsidian]

When the owners or admins will start doing something with the tickets explain why other server dont have this problem?

[candid ice]

exactly they say small team well how abt we expand the team they seem to have 50 tmods who js type in chat

if i make a ticket in another dc i get a response few hrs max

[hasty dagger]

they are doing stuff all the time with tickets but it takes a long time per tickets even more in ban tickets and unban tickets

[cloud obsidian]

man i have been waiting for respond from 11.17 2025 and they did not closed the ticket did not respond nothing

[candid ice]

thats insane 💀

[cloud obsidian]

3 mods told me that my ticket will be reviewed and soon as possible make a new ticket with a brand new account 1 month past nothing

[hasty dagger]

wth

I think it might be closed

[cloud obsidian]

no close messegae

[candid ice]

i got banned for sus account becuase i legit just got a computer and i got banned and no one has helped me in 9 days

like damn i aint even do nothing wrong and im having too wait 2 weeks or wha 😭

[limpid moat]

Its because of a fresh account , the amount of people who get banned then just buy another account is crazy. This is why the Staff are more strict.

[candid ice]

so no one whos new to pc can get a new account and play?

[limpid moat]

you dont get it.

[candid ice]

isnt their ways to trace them to the old accounts too? why ban for sus account when u can just look into it

i dont think u do either u wouldnt be a tmod

[upper willow]

Ofcourse they can! Sometimes mistakes happens while trying to keep the server safe without hackers. Your appeal will be looked into as soon as possible

[still hull]

funny because when i created a ticket about someone in chat spamming and saying racial slurs you guys responded within the hour

[candid ice]

brother do yk how many tmods have said dat too me js for me to keep waiting days/weeks

[lucid quiver]

No, Banning suspicious Accounts is needed, bestrust just needs more Support, Theres 50 trial mods sitting in Chat with no ig rights whatsoever

[limpid moat]

the chats get muted instantly by the tmods

[still hull]

i created a discord ticket

[pale hedge]

help me guys Kicked: Suspicious Account | Appeal at discord.gg/bestrustservers | [ID:]auh-OJNsL | Timeleft:Perm

[upper willow]

Ip does exist and it is possible to ban someone if they have the same ip but the problem is that it might not be the same person. It might be the hackers family or the cheater kan bypass the anti cheat for vpns

[candid ice]

i mean i get it but isnt their ways to check hwid, ips, account tracing?

[slender arrow]

You're free to open a Ban Appeal, nothing we can do here in a suppot text channel I'm afraid 😊

[upper willow]

Create a ticket

[vocal umbra]

https://discord.com/channels/277748656420028426/1118287481322872842

[pale hedge]

yes i create a ticket

[still hull]

there is. i believe they are just avoiding you because they think your cheating but have no proof

[lucid quiver]

Cheatees Hwid Spoof anways cause do eac bans, cant trace them if they put in the effort which the cheaters who cheat often always do/have to do

[upper willow]

It might be possible but it would take time and time is precious when dealing with hackers so please be patient and wait until the admins get to your ticket

[cloud obsidian]

yey i am free but waiting for someone to respond there is kinda impossible

[candid ice]

lol nah i ximmed on console so im alreaday good with kbm, ill gladly show admins my entire pc and when i bought my pc lol

[limpid moat]

so your saying youve cheated before?

[candid ice]

on console rust?

[limpid moat]

what stops you from cheating again?

[still hull]

the 9 day wait

[candid ice]

brother ur a tmod posing cat gifs in support questions

[upper willow]

we don’t ban legit players for no reason and we do apologise if a mistake had been made but there is nothing I can do but to ask for your patience

[candid ice]

why are u posing cat gifs as a tmod in a support chat? @limpid moat

[limpid moat]

huh

[still hull]

console rust is on console and is a diff game.

[candid ice]

i saw it b4 it was deleted

seems like ur upset at me for asking questions i dont think ur fit for u job

[limpid moat]

its still giving an unfair advantage against other players

[upper willow]

I’m sorry to see that you disapprove some of us tmods however I ensure that most of us are trying our best to help our community

[limpid moat]

huh

[candid ice]

it doesnt matter their 2 different games

[still hull]

careful dont make them mad they might abuse power more than they already are

[still hull]

i mean yea but hes not cheating now is he? is there proof?

[candid ice]

nah someone needs toi get this tmod in check

[upper willow]

I deeply apologise that you feel this way please make a ticket or state what you feel we are abusing

[candid ice]

hella unprofessional @limpid moat

[limpid moat]

what is this guy even talking about anymore?

[still hull]

will i be put on a 9 day wait too????

[candid ice]

ur being unprofessional, the fact u volunterred for this too

[upper willow]

I can’t answer that with a 100% knowledge about how long it will take however what I can tell you is that we have a small admin team taking care of appeals since they need to be checked through carefully

[limpid moat]

How am i being unprofessional im just answering questions here

[still hull]

you can also do that by answering the apeal

[upper willow]

We tmods are not able to answer appeals

[still hull]

then kindly let the admin team know

[candid ice]

you mean when ur trying to accuse me of cheating cus i ximmed on a different game for no reason whatsoever, ur being rude for no reason, ur post cat gifs in a chat for support

how is that not unprofessional @limpid moat

[still hull]

on a different platform too

[candid ice]

who can i talk to file a complain ona staff member

[upper willow]

They are working as fast as they can and will get to your ticket as soon as possible since they have an order of the ticket from oldest to newest

[upper willow]

Kindly make a ticket with proof

[still hull]

@candid ice his must be at the top then right

[fiery ridge]

Hello everybody, seems like there is an unfortunate dispute here. @still hull @candid ice Please consider Reporting People that you think treated you unprofessional, talking about it here wont help, we as TMods have no Power or Permission to Mute or restrict you, were here to help and help only.
Were also not here to Awnser or Reply onto Tickets and yes, it is sad that the Tickets take Days and Weeks to get awnsered, but there is a big Commiunity behind it and its hard to Manage if the Staff is short, i think its safe to say that this isnt Bestrust interest.

[candid ice]

thankl you

[candid ice]

yes i just need to know how to file that report but liam helped me thanks anyways

[limpid moat]

I never accusesd you of anything you said your self you have ximmed and i said whats not stopping you from cheating now . And you keep talking about cat gifs it seems like you like cats a lot

[upper willow]

I’m not sure where his ticket is placed since I personally can’t look into it but I belive there is up to a 14 day wait if your unfortunate

[fiery ridge]

Alright, Awesome to hear. <3

[upper willow]

Makes me happy to know that I could be of assistance to you

[still hull]

liam was the only one who was calm

[candid ice]

and ur still entertaining this convo just shows how unprofessional you are. please grow up and maybe dont accuse people of things that arent true????

[somber kraken]

Sernik please leave this conversation.

[limpid moat]

Im ltry not accussing but ok

[upper willow]

It’s not my place to step in to a dispute however I will try my best to help all the players out the best I can

[still hull]

"I never accusesd you of anything you said your self you have ximmed and i said whats not stopping you from cheating now . And you keep talking about cat gifs it seems like you like cats a lot"

[somber kraken]

Please stop.

[limpid moat]

thats a statement not an accusation ?

[somber kraken]

We have told @candid ice How to report someone, From now on there is no need to continue this

[cloud obsidian]

support question and there is zero help 😄

[upper willow]

Try to end this dispute please if you have any complaints make a ticket and report the issue with the moderator at hand

[cloud obsidian]

i dont think any of this moderator help someone

[upper willow]

What do you need help with

[still hull]

question and an accusation

[cloud obsidian]

Like everyone TICKET

[limpid moat]

did i personally say " I think you are cheating "

[upper willow]

What kind of ticket😀

[cloud obsidian]

ban ticket

[still hull]

who lotta defense for something "you didnt say"

[cloud obsidian]

small team you have to wait yeah i heard that 15 times

[upper willow]

You have been asked to leave this conversation. It is not my place since I’m not your superior but please listen

[vital plaza]

We as trial moderators cannot acces or answer ban tickets

[cloud obsidian]

when there will be a proper answer like we are working on making a bigger team or making better bot ticket or something

[candid ice]

as a tmod why are u arguing with people you should be the bigger person and let it go. very childish and not a a good look for staff team please be more like liam and have a little respect for the people who play your game.

[limpid moat]

im not arguing tho?

[candid ice]

you very much are

[still hull]

you just did

[tardy spear]

Everyone calm down please.

[fervent basin]

Hi Grizzly, thats unfortunate you think this. But I can assure you we try to help out and solve issues.
As a response to your next comment. If you read #📢┃announcements we are actually working on creating a bigger team. 😊

[craggy finch]

so, are my tickets ever gonna stop disappearing without an answer. 2nd one i've submitted and now the dm just says i have 0 open tickets, and i've had no answer either time lmao

[still hull]

liam thank you for the support

[upper willow]

I know it is the typical response however there is sadly nothing we can do since our admin team is limited and the way to become and admin that is able to look at ban appeals are quite difficult

[still hull]

mine have been forcefully closed before too

[candid ice]

yeah ive had that too the ticket i put in 9 days ago randomly just wasnt their no message no nothing so i had to create another

[upper willow]

You have to finish the ticket through otherwise it will disappear after 10 minutes I belive

[craggy finch]

nah i've finished it both times lol

[candid ice]

it happened with me too

[tardy spear]

At the bottom of the message, it should say something in bold white, something about your ticket isn't closed etc

[upper willow]

No problem mate feel free to pin me or dm me if you have further problems and il try to assist the best I can

[still hull]

sometimes that is the issue, other times they forcefully close it without reason.

[candid ice]

We have received your answers. A staff member will reply soon.
To support our server, it would mean a lot to us if you added the Bestrust website in your Discord and Steam descriptions: this? @tardy spear

[tardy spear]

Yes after that part

[fervent basin]

Sounds like you create other tickets. Which is 95% of the times the issue. Which does not help you more than, you just end back in the queue. We experience this happens a lot.

[tardy spear]

Your ticket isn't closed, something something, in bold

Or send me a screenshot in DMs

[upper willow]

Like my superiors mention you might have accident opened more then one ticket

[craggy finch]

no. i created one was just checking in yesterday (6 days after submission) to see if my ticket was still open. it said i have 0 open.
so i created a new one yesterday, check in today to see and it again says i have 0 open lol

[still hull]

they should change soon to within 14 days

[craggy finch]

or never lol

[somber kraken]

https://discord.com/channels/277748656420028426/1135493215374553138 !

[tardy spear]

Yes,it says you have 0 tickets open, but read the bold bit at the bottom

[candid ice]

are u not allowed to have more then 1 ticket open? in diff categorys

[still hull]

the other one will close if you make another i think

[candid ice]

mmmm

[fervent basin]

Okay, this sounds quite weird. Is this ticket a ban appeal ticket?

[upper willow]

I’m actually not sure please ask one of my superiors to answer since I’m quite new

[cloud obsidian]

why is it there then ?

[tardy spear]

Wym?

[craggy finch]

yeah, whats the purpose of telling you amount of tickets, if it's going to go to 0? then you have to read 3 sentences down just for it to say that lol

[cloud obsidian]

why it will write you that you have zero tickets open and then there is dont close if you dont get closed message just fix it and when someone has open ticket it should write how many not zero when it is open

[fervent basin]

This is a great suggestion for us to improve the ticket system, to make it more simplified and understandable. 😊

[tardy spear]

Because your ticket isn't "opened" by that staff member. Once it is, it will show you have 1 ticket open

[still hull]

thats a very odd way to have the system show us if it has been read or not

[upper willow]

Might be true however that is how it is. if you have a great idea please share it in suggestion channel

[fervent basin]

This is due to, we daily get 300+ cases about if their ticket has been opened.
It was implemented to show, when it is. 😊

[craggy finch]

here's a great idea. don't say 0 tickets open if your ticket is in fact, still open lol

[restive merlin]

there is a glithc on the Max5 2x main server that you cant hit trees

[upper willow]

I’m so sorry but I don’t have the power to change this please open a ticket or write it in the suggestion channel

[somber kraken]

Hey, Please create a ticket in create-a-ticket!

I will also alert my higher up's of this glitch for you! Feel free to dm me if you require any more assistance.

[fervent basin]

Hi green! Thanks for telling us. Can you create a ticket, so an admin can get in and check this?
Pov/picture will help, and even location. If it is only there.

[cloud obsidian]

congratulation i have never seen someone who would get that message here and wrote something good about the system or anything only people are struggling to get respond and you are doing nothing with it not you but you know what i mean

just out of curiousity how many tickets per day your admin team solve ??

[upper willow]

I’m pretty sure that isn’t public information but they are working as quickly as they can

[cloud obsidian]

just like in hundreds or tens or ones

[tardy spear]

i wish i could tell you but I'd be lying, even if I knew, I probably wont relay that info out. However they have a lot. I mean a LOOOT they deal with

[upper willow]

I can’t say for certain however if you think about it the server has about 200k players on all the servers and because of that a lot of tickets are created furthermore the admin team that has the authority to look in to tickets is small so it does take a while but please be patient

[cloud obsidian]

can i see where did you get that number ?

you dont even believe that

[fervent basin]

Grizzly I have to ask, what is it you want to benefit from these questionnaires. Is there anything you need help with? 😊

[upper willow]

If you check the number of people in the discord it’s about 240k so I estimate at wipe of most server the player base is almost that big to

[cloud obsidian]

just trying to understand why here i need to wait for monhts and for example on rusty moose i got answer instantly like 5 minutes maximum when they banned me and they script checked me and unban me and i played on bestrust main and get banned when i waste my time on your server make ticket insta like one minute after ban and they did not closed the ticket did not do anything then after like month ban me from this discord and when i make a new account and i write it there did not respond for another month so please explain me why is it that hard to make something work when others can i have more exmaples cuz i have been accused of cheating on more servers and all of them unban me so please tell me why here i need to wait like for rolexes and not even a little bit of trying from your side

[upper willow]

I’m again sorry for your troubles but you also have to think about what server you are comparing us to. Rustymoose is quite large and most likely has a way bigger admin team that works on it full time

[fiery ridge]

@upper willow Quick Reminder, if you check the Top right you can see the total Population rn, is around 10k, so even if its not near 200k People @cloud obsidian If from those 10k People, Daily, even 5% write Tickets, that would be around 500ish Tickets Daily, or lets say 2%, stil would be 200 Tickets daily, if we just have 10 - 20 Admins, that have full time Jobs etc. its just hard to keep up.
Its simple math.

[cloud obsidian]

and if i would not want to play on your server cuz i really enjoyed it and the time of the wipe are exactly when i can play i would not waste my time here

[upper willow]

Thank you so much I didn’t know that I could check this❤️

[tardy spear]

At the end of the day, we have approximately 2-4 ban appeal admins looking into ban tickets every single day. When your turn comes, it'll be looked at. Please be patient, that's all we ask for.

[fleet spire]

Hi I already had my Discord kit, but they took it away from me.

[upper willow]

they recently changed it! please read how to access it again

[vital plaza]

It switched to dc tag and it seems u have no dc tag

[fleet spire]

where do they explain?

[cloud obsidian]

i guess you are right but you know that it is frustating when there is zero effort i write everything inside of the ticket everything if they would check it right after i was banned i would never write here like there was a que on the tickets last year so it will just go up up up the que if the owners or the higher admisn dont start doing something with it and people will lose there patient and just not play on your server unlucky i guess just waiting like for doctor apoinment

[fleet spire]

Oh okey

[vital plaza]

Did you find?

[fiery ridge]

https://discord.com/channels/277748656420028426/513262669218840616 Here you will find it @fleet spire ! :)

[vocal umbra]

https://link.bestrustservers.com/
SET discord tag for #best and use this website 🙂
Bestrust Servers Verification

[tardy spear]

I can totally understand your frustration as well as others, however we cannot promise or move people up/down.

We are sorry it's taking long, but it's being dealt by a small team. I wish we all could do more, but we can't..

[vague aspen]

why when i join any server i get kicken and it says ban evading how to fix it?

i get kick and cant join on server i didnt even played on

Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]n7qYjv9Su61h4 | Timeleft:Perm

please help

[tardy spear]

Please open a ban appeal ticket and patiently wait for your turn in the queue. An admin will deal with you in due time. We cannot guarantee a timeframe, so patience is all we ask for 🙂

[fiery ridge]

This could be caused by IP just to tell you if you use a VPN - Its not recommended. But the Ban appeal will help yes.

[rough plaza]

Hello, why do all the best Rust servers kick me?

[fervent basin]

Ho wuk,
If you read above it can be usage of vpn. Or maybe it can be due to your account has been banned.
If it is a very new account im some instances this can also be cause of it.

[rough plaza]

https://steamcommunity.com/profiles/76561198157610912/

[remote field]

Do you receive an error message of any sort... were you banned for any reason? Are you using a VPN?

[rough plaza]

Im not using vpn

[remote field]

Were you banned for suspicious profile? If so you need to open a ticket directly #❓┃submit-a-ticket

[still fog]

Hi, have you brought back Deep Sea to the BestRust servers?

[remote field]

Hey as yet no, this has been disabled for server performance! It will be announced when/if made available. Thank you for getting in touch ❤️

[still fog]

Please tell me when we can expect deep sea?

[remote field]

I don't think we have an expected release date as yet, but it will be announced in our discord when available.

[still fog]

Okay, thanks

[fiery ridge]

On Vanilla Deepsea is active. not in Modded tho.

[languid portal]

Why isn't arctic card loot refreshing anymore?

[hasty dagger]

It can take a long time

[languid portal]

I am waiting until morning

[hasty dagger]

have you been waiting since morning?

[languid portal]

yes

[hasty dagger]

and you are sure it has not been looted by any1 else

[languid portal]

yes

[hasty dagger]

You should make a https://discord.com/channels/277748656420028426/1118287481322872842 ticket under "other"

[lapis mantle]

@languid portal arctic is currently bugged, from what ive heard it doesnt reset at all or takes ages

[languid portal]

okay brother thank you

[lapis mantle]

no problem, ofc

[valid quiver]

how do i add tag to my dicord name?

[mint magnet]

Go to your settings and click edit profile scroll down and you’ll see tags add the best tag

[vital plaza]

Do you want the dc tag kit?

[mint magnet]

Nice I see you got it now in game just click /auth and it should update any other questions feel free to reach out