❓┃support-questions

[lunar tusk]

We’re sorry to hear you feel that way. We do genuinely care about our player base and aim to support everyone as fairly as possible. Tickets are handled in the order they are received to ensure fairness for all players, and your ticket will be reviewed as soon as we can.

[slate bluff]

When someone gonna answer my ticket ???

[dusty shuttle]

What kind of ticket is it?

[slate bluff]

Ban

[lunar tusk]

Tickets are reviewed in the order they are received. A member of the team will look into your ticket as soon as possible. We apologise for the wait, the only thing we can ask is for your patience. Thank you for understanding!

[dusty shuttle]

Okay, Please be patient as we get hundreds of ban appeals a day and we have a small appeal team, They will get to it as soon as possible

[slate bluff]

I login to bestrust server I buy account from g2g when I login I got ban after 2 min and I swear of my dead mum I don’t use cheats

[slate bluff]

Yeah I’m waiting 2 days

[dusty shuttle]

This is not the place put this, Please write this in your appeal, If you have purchased an account from an external provider it might have been previously banned or you might be IP Banned

[fresh dagger]

Can I suggest you guys make a bigger team?

[slate bluff]

So im waiting for someone answer my ticket ty

[fresh dagger]

We all waiting to play and we re willing to donate and buy stuff aswell with even buyign the ban appeal and y all don t even care

[dusty shuttle]

Unfortunalty, The process of picking the appeal team isnt as easy at it sounds since we need to wait for people to be of appropriate rank and see if they are capable of doing it

[dusty shuttle]

We can assure you we do care, However the volume of tickets just means that people will have the wait

[fresh dagger]

Alright, go test some people or train them

Ain't no one waiting 2 months for an unban we just gon go play and buy stuff somewhere else lmao y all losing money not us

[dusty shuttle]

If you would like to then go ahead, However we are trying our best to get through as much tickets as possible

[fresh dagger]

It's your interest to have players and have them donate and buy stuff, ours is to play. I suppose out of all the servers out there, your interest is bigger than ours, we just asked, you gotta answer.

But you ain't answering my G

1 month+. No answer

[dusty shuttle]

Yes, However everyone claimes that they are innocent meaning we still have to check every ticket, We do this is the order of date created

[fresh dagger]

yeah I actually am and have all proof

you can even blood test me and put me at the polygraph

[dusty shuttle]

Well if you put this proof in your ticket then they will be able to sort your issue out faster

[fresh dagger]

yeah I put it just like 1h ago I hope it ll be seen by next month

[cloud obsidian]

Wdym faster man you know it it is not true some people here are saying that they were waiting over a month and then got closed for no reason

There is no way you have a que of ban appels that would be a 1 month or more to proceede i just dont believe that is is true and if the team is small why dont you just hire more people or put more people on that spot you have a great community and a great servers wiht high pops and you still can not manage a team that can solve a ban appels unlucky i guess

[lament wagon]

all the maps corrently in map voting are for tomorrows force wipe?

[sudden robin]

Where can I find an administrator? I have 700 people watching my live stream, but I just got banned.

[hoary glen]

as mentioned in the other channel: #❓┃submit-a-ticket

[cloud obsidian]

Gg for you my man

See you in a month minimum

[crimson epoch]

Do bps wipe everytime the server wipes?

[dusty shuttle]

Check the specific server to find this out

If it says Full wipe then the bps will also wipe

[crimson epoch]

alright thanks

[timid dragon]

no man some times its a week others 3 days

[crimson epoch]

yo he already answered it

calm down

[desert urchin]

sry they are trying to help

[fresh dagger]

if this guy gets unbanned before I do y all have just digged your own grave

or atleast his ticket reviewed

[dusty shuttle]

Please do not threaten us sir.

[fresh dagger]

it is not a threat, you gon do it to yourselves, I m just warning you about your own future possible problem

[sick sedge]

No need for this. nothing diffrent is gonna happend. Just sit and wait for a reply like everybody else

[fresh dagger]

I m really curious what s gon happen with @sudden robin

if he s gon get his ticket reviewed sooner or if he s gon wait in line like everybody else

ofc, interest

[small wharf]

He will have to wait unfortunately

[hidden pendant]

He’s gonn wait in line like everyone else

[fresh dagger]

=))) I don't believe it

[small wharf]

Tickets are handled from oldest to newest

[cloud obsidian]

How do you handledle rhem is there some deadline when he is not reacting to it or what i am realy curious About that

[dusty shuttle]

It is purely based of time and evidence

[small wharf]

What do you mean by deadline?

[wraith axle]

Basically imagine a queue of more than 1000 tickets. Every ticket gets checked and reviewed and given answer.

[small wharf]

Checked thoroughly

[wraith axle]

Yes.

[small wharf]

So it will take time unfortunately

[wraith axle]

True!

[lunar tusk]

You have been going back and forth for the past 2 hours regarding your ban appeal.

I have given you the advice of being patient, not to open multiple tickets, I have explained we work tickets in order… alongside others giving you the same advice.

Moving forward, please be patient. You will be seen, you simply have to wait.

As you’ve stated before, regarding playing another server. Heres a friendly suggestion, how about you play on another server whilst you wait for your ban appeal to be seen… That way you can still play rust on your new PC, ultimately, you don’t have to sit and wait to play.

You will get notified once someone is reviewing your ticket.

[fresh dagger]

I am, I just re-opened the chat to see what's going on maybe someone answered

[cloud obsidian]

I mean like he is not answering for a day what do you do , you wait or close the ticket that i meant by the deadline

[dusty shuttle]

Please be patient, 1 day is not much of a wait

[cloud obsidian]

I have been ban for 4 months my guy i am chilling just curious

[fresh dagger]

xDDDD

[cloud obsidian]

First ticket got closed and ban form Discord so i am very chill

[fresh dagger]

4 months

[cloud obsidian]

Yeah 10 k hours account almost 12 years playing rust since beta and still got banned for cheating

[fresh dagger]

happened to a friend with 14k hours on bestrust

[small wharf]

If your ticket got closed that means your appeal wasn't accepted or you didn't put much evidence

[fresh dagger]

you suddenly are a cheater if oyu spent like 5+ years on a game xD

I m leaving the chat so yeah gl y all hope y all get unbanned and stuff

[cloud obsidian]

First ticket got closed and ban on your Discord i have to create a new to prove you that i am innocent

[small wharf]

You can still download cheats after playing 10k hours

[cloud obsidian]

Yeah but facepunch would ban you like in 2 hours maximum all of the cheaters are banned almost insta

Sorry if you are blatan cheater

[wispy ether]

not with good cheats

and without rage cheating

[small wharf]

Some cheats are Harder to detect. No matter what anti cheat they use, hackers will find a way to bypass it

[cloud obsidian]

Unlucky you got me there

[crimson solstice]

Hey, how long does it usually take for a ticket to get reviewed?

[cloud obsidian]

Until you will have grey hair

[small wharf]

Tickets are handled from oldest to newest and the admins check each one thoroughly. So it can take some time

So just be patient and you'll get a response in due time

[crimson solstice]

I have been waiting from january this year XD

[cloud obsidian]

Yeah the oldest ticket is when Napoleon was alive

[wispy ether]

if you can send me or rb proof youve been waiting since january we can forward it to an admin because thats concerning waiting that long

[cloud obsidian]

So you have to wait nothing they can change

[small wharf]

But you joined the server like 5 days ago

How did you make a ticket from January 5 days go?

[cloud obsidian]

https://tenor.com/view/hmmmm-hmm-hmmm-hm-gif-14945513074205587169

[crimson solstice]

I never joined because I was banned straight away. But I'll sent a screenshot where I first opened the ticket. It got closed without an answer, I reopened it a week ago so to avoid waiting for nothing I wanted to ask first how long it'll take for a ticket to get reviewed

[cloud obsidian]

Long

[crimson solstice]

I sent you the screenshots in DM

[cloud obsidian]

If i can prove that my ticket is still open and dont even get response from 17.11.2025 i can skip que and the ticket was never a closed ??

[hoary glen]

can you send me prove? I will see what I can do.

[median leaf]

Monthly map votes are now up !

Make a ticket and wait for a reply. We cant fast forward anything

Our team is doing their best to get to you as soon as possible.

[hoary glen]

you can download the map now!

[near marsh]

you aint playing on these servers bro trust

fr

[last crescent]

is the duo 2x #5 a EU server or NA internet says EU ingame NA

[median leaf]

It's defintely NA

Most likely NA east

[craggy loom]

Bro is just got banned for suspicous account i just bought rust and playd on you're server and i am already banned????????

for what reason??? i dont even cheat

[median leaf]

Head to #❓┃submit-a-ticket and make a ticket.

[craggy loom]

I already did!!!

[last crescent]

sht we are looking for a server that wipe tmr is duo 2-3x like and eu

[craggy loom]

But no one is replying?????

[median leaf]

Monthly EU 2x wipes tomorrow 🙂

[fresh dagger]

I want to deeply thank all the staff team for actually caring for us, I got unbanned! Thank you guys a lot and I hope y all will get unbanned aswell

[last crescent]

whats the pop like on the monthly ? EU

[craggy loom]

HOWww i get no replyes from any staff?

[fresh dagger]

just wait

[fervent basin]

hI! Appreciate the feedback 🙂 Happy easter

[small wharf]

100+ on Average I'd say

[fervent basin]

I see you have gotten a few replies, on your inquiry. In regards to the ticket, you just wait untill it is your turn.

[fresh dagger]

You too man! Don't forget Jesus Christ loves all of you! Repent and see you in Heaven!

[median leaf]

God bless to you

[fresh dagger]

You too man

Y'all too

[olive nymph]

did the 500 pop server just go offline??

reset it seems

[dapper drift]

how long does it take for someone to respond to a ticket?

[errant spoke]

Which server exactly?

[olive nymph]

nvm its back

[errant spoke]

Tickets are responded to as soon as possible but due to having alot of tickets in some sections like ban appeals it takes sometime for a staff member to handle it as there is a queue for ban appeal tickets specifically.

So you just need to be patient and someone is going to reply to you as soon as possible.

[dapper drift]

ye im ban appealing bc i got insta banned for ban evading and i have no clue why bc i played the server yesterday whole day

[dapper drift]

aight

[errant spoke]

I understand the frustration but as I told you, we get hundreds maybe thousands of ban appeal tickets and admins have to handle those one by one so its just a matter of time until you're next in queue.

[dapper drift]

alr

[alpine spear]

2 weeks (what i have heard, am also waiting)(

[errant spoke]

Its not something fixed, it could take more time than that and it could take less.

[amber marsh]

i reported someone for teaming and showed a clip and nothing happened

they just closed the ticket wtf???

[proper hemlock]

You received a close message from the bot?

[amber marsh]

yes

closed the ticket when theres clear proof with video evidence ??? is this some bias or some bs

[small wharf]

Whats the name of the guy you reported?

[amber marsh]

CP

[small wharf]

on which server?

[amber marsh]

solo/duo/trio #2

clip shows him with 5 others shooting everyone and kills me i can show u clip

everyone in chat also calling him out

https://medal.tv/games/rust/clips/mqkXkCz9OlxVG5qpy?invite=cr-MSxsaXQsNTYxOTY2NjA2

[lucid fox]

hello i was wondering ho i can get all of the free kits in best rust specifically the discord ones

[small wharf]

well i dont think they are banned yet but since the ticket is closed i think the admins are watching them and we'll do something soon

[amber marsh]

ticket was just closed almost straight away no interaction from anyone

[small wharf]

you can link your account on the bestrust website to get the discord kit

[amber marsh]

and he probally aint gonna do anything like that for a bit cus chat spammed him and called him out

but thats clear proof how is he not banned

[small wharf]

oh wait i just remembered

[amber marsh]

you cant get any more clearer than him stood with 4-5 others then shoots and kills me

on a trio server where team size is 3 max like what?

[small wharf]

today since its april fools, we are gonna allow people to cheat and team

[amber marsh]

arent u a comedian

[small wharf]

#📢┃announcements

[amber marsh]

is that seriouis

what a joke of a server allowing cheating like what?? so i can use hacks and esp then?

grief every server and kill everyone ?

good to know

[small wharf]

its april fools event and so we give admins some rest but also since tmr is force wipe on all servers

[radiant tide]

😂That is a joke by the way @small wharf . They are not actually doing that.

[small wharf]

💀

i thought its fr LOL

i got april fooled

[amber marsh]

so ban the guy then mate if its a joke

[radiant tide]

https://tenor.com/view/annoyed-face-gif-25409193

[radiant tide]

Reopen the ticket.

[small wharf]

mouse make another ticket and just wait

[amber marsh]

let me reopen

[radiant tide]

@small wharf Check #⛔┃bans they are still actively enforcing lol.

[small wharf]

yeah i noticed lol but thought it was just anti cheat well good thing i didnt download cheats yet

i admit i got fooled

[radiant tide]

https://tenor.com/view/not-funny-haha-not-funny-hahaha-evil-laugh-laughing-gif-17347025675359632212

[small wharf]

(im joking ofc i wasnt actually gonna download cheats)

[azure otter]

please un ban me like wtf i have never hacked in my life i just want to play with my friends i have 1.2k hours

[molten canyon]

open ticket here #❓┃submit-a-ticket

[azure otter]

ive allready done that 3 days ago

[molten canyon]

Didn't get an answer?

[azure otter]

no ive been waiting

[molten canyon]

You can send a DM to your ticket via the DM bot.

[azure otter]

it says i dont have one but i did it three days ago

[molten canyon]

Try opening ticket

[strong delta]

For unbann tickets it's takes time not 3 days so be patience and staff team will answer your ticket thank you

[small wharf]

the ticket doesnt close until it says its closed

[azure otter]

ive made a new ticket

[hoary glen]

please do not open up more and more tickets because this will just slow down the progress and put you back in the waiting line

[bleak burrow]

is there a time limit to when you can submit if you have big base? like can you submit in the last minute of the wipe?

bro what is 💡

[bleak burrow]

thank you

[hoary glen]

youre welcome!

[forest bear]

Hi, Is there a map vote for the "Bestrust Vanilla 2x" server?

[tidal mountain]

which 2x server exactly?

[forest bear]

The "Vanilla 2x (Max 8)" EU

[wispy ether]

doesnt look like it i cant find a channel for it

[brazen trout]

Not yet, should appear in ~20 hours

[wispy ether]

hes gonna have to wait a lot longer... 4 hours is insanely short for any server

yes it is

actually its that the ban appeal team are very small and most admins dont even have permission to see the ban appeals

we are making it bigger

[radiant tide]

Hey Casper,

There are people that have been waiting weeks. The only thing you can do is be patient. There are hundreds of bans issued daily. If every person makes an appeal, then you can imagine how fast it gets backlogged. Your ticket will be reviewed in the order it was received.

[orchid karma]

mhm thats what they all say

[strong delta]

Take a look at the wipe reminder you will find the maps there and from there you can get the what gonna be the next map

[strong delta]

We really can't do nothing about the bann appeal tickets our higher staff team will really working hard to reply to all of them and everyday there is more and more don't worry guys every ticket will be reviewed just be patience

[orchid karma]

its a chat ticket

[craggy loom]

Uhhh a staff said in my appeal that i have to put bestrust as my discord name and tag on steam to get help what kind of support is this bro!!!

[formal marlin]

Is there a way tp see the map for the SOLO monthly wipe tomorrow?

[radiant tide]

https://discordapp.com/channels/277748656420028426/1485253018189561947

Or do you have a specific server in mind?

[formal marlin]

I mean for Bestrust Solo ONLY Monthly

[brazen trout]

#1488957408771309769

[formal marlin]

the vanilla one

[craggy loom]

Uhhh a staff said in my appeal that i have to put bestrust as my discord name and tag on steam to get help what kind of support is this bro!!!

[formal marlin]

Or is this the standart Solo?

[brazen trout]

Thats the 2x one

[sweet crystal]

Huh

Do you mind saying who

[wispy ether]

who said that lol

[sweet crystal]

Or was it anonymous text?

[craggy loom]

It dosent say who did it

[sweet crystal]

Ok do it was someone looking at tickets

[craggy loom]

Just says a staff send this!

[sweet crystal]

Can u send me a screenshot

[craggy loom]

sure

[formal marlin]

EU Vanilla Monthly
Bestrust Solo ONLY Monthly (client.connect solo-monthly.bestrustservers.com). This is the server I mean

[craggy loom]

Could you please answer or take a look???? i sended

[radiant tide]

Send it to me as well.

[craggy loom]

there

[formal marlin]

Is it going to be full? Or does it exist`?

[minor root]

can you guys send connect for monthly main?

[strong delta]

Can you explain to me what happened and what really happened if you just DM me or text in here

[craggy loom]

ill dm

[strong delta]

Okey

[normal cargo]

are node spawns 2x?

[olive nymph]

are servers wiping tomorrow forced?

[errant spoke]

It must be.

[errant spoke]

Yes, its a force wipe so basically all servers are wiping.

[olive nymph]

so 9 am est? or when rust wipes

[sweet crystal]

When you get the update that means everything is wiped

[olive nymph]

gotcha

[queen belfry]

Can someone help me

[radiant tide]

With what?

[queen belfry]

i wait like 3-4 Weeks that someone answer to my Ticket 🙃

[radiant tide]

For a ban appeal?

[queen belfry]

Yeah

I think you can only say i have to wait

[mental nacelle]

yes

[radiant tide]

You got it 😉

[queen belfry]

hahah yeah thats a big Problem on this server

[mental nacelle]

someone will get to you ticket eventually just give them some more time

[radiant tide]

We are working in the background to increase our ban appeal team. It should be changing in the future.

[queen belfry]

I know that a loot of people ask the same thing everyday

[queen belfry]

Yeah i Hope

But Thank You for the Support

[lament ivy]

how long should a ban appeal take?

been waiting for days

[tawdry warren]

its take time becuse so many tickets banned appeal

[fervent basin]

It varies based on ticket volume and the complexity of the case. As long as you’ve provided all the requested info in your appeal, the staff will update you directly in the ticket.

[full rivet]

Add connect 185.172.175.17:28015 to map voting tab please

[radiant tide]

Please refer to my message in #💬┃modded-chat

[formal viper]

why cant i take discord kit?

[pseudo schooner]

You need to connect your accounts on: https://link.bestrustservers.com/

if you will need more support, feel free to create a ticket #❓┃submit-a-ticket

[tawdry warren]

try /auth

[formal viper]

worked ty bro

[tawdry warren]

no probelm

[worn shadow]

The ranks are only available in the server were you did the purchase?

[halcyon viper]

S

[strong delta]

you can purchase on the website betsrust.com you cant not purchase something from in game

[lime swallow]

Does the 3x server have it to where when raid block is active the wall starts at 11 hp?

[strong delta]

No there is no such a thing

[lime swallow]

ok thanks, like every other 3x server has it and its kinda annoying is all

[worn shadow]

Thats not my answer
If i purchase a rank in the store for example: iron rank in the server x2 #1. can i use the gifts ranks in another bestrusts server?

[strong delta]

No you can't not but if you purchase it for all server then yes

[maiden canopy]

How long do tickets take to get a reply?

[tawdry warren]

which section

[maiden canopy]

I submited a ticket for support. I have a ban and no idea why

[tawdry warren]

the ticket banned appeal take some time becuse so many tickets rn

[maiden canopy]

Ahh well i understand. I appreciate the reply

[lime coral]

my ticket is opened since 6 days

and no reply , i got banned cuz i have low hours LOL

[tawdry warren]

give it some time they will answer you soon

[bronze yarrow]

im waiting 4 months bro , forget it

[buoyant mural]

Why was my ticket cancelled without any reply?

I've been waiting here for three days without getting any response, but the ticket was cancelled. It shows that I have zero open tickets.

[twilit aurora]

wheres my ticket

[oak tartan]

.

[buoyant mural]

The duration of my server's operation was less than one minute because it was banned due to using a VPN. After applying for the VPN whitelist, the management informed me that I needed to first unblock it. I started the appeal process on February 28th and have been waiting until now. It has been two months since then.

[errant spoke]

We're really sorry if you've been waiting for too long but keep in mind we get tons of tickets everyday and keeping up with everything could get some mistakes to happen from time to time and again we're apologising for any inconvenience. I'll mention an admin to speed up your process.

@cursive lily @limber barn

@quasi igloo

[quasi igloo]

not a single one of us can help

im sorry mate thats for full admins but wait for people to wake up and it will be done asap

[buoyant mural]

I am extremely gratefullllllllllllllllll.🙏

[bronze yarrow]

There's no one here authorized to answer. The moderators just keep repeating memorized sentences. I've been waiting for 4 months. No response has been given to any ban tickets. Don't wait in vain, my friend.

[errant spoke]

Thanks for understanding and have a good rest of your day! ❤️

[fervent basin]

#❓┃submit-a-ticket you can make ticket here.

[twilit aurora]

waiting for a reply

[errant spoke]

As moderators we don't memorize sentences we try to be as professional as possible and we try to provide support as much as we could but lets not forget that being a moderator or not afterall I am player just like you and that I understand your frustration because I was once in your shoe. 🤍

[bronze yarrow]

thats what im say dude

same thing.

[twilit aurora]

can u reply to my ticket

[errant spoke]

And regarding the tickets we're aware of the late tickets reply time but its the management team's capability and they're hiring more people each day to fix that issue.

[bronze yarrow]

we need real answer. everyone say too much ticket you have to wait. 4 months 😄 please man.

I bought a €50 electric kit and had trouble loading it. Would you like to know how many seconds it took to get a response to my ticket?

[errant spoke]

Unfortunately, I am unable to but right now most people are asleep, maybe wait for people to wake up and you'd find someone to answer the ticket as soon as possible.

[errant spoke]

Each ticket type has its own team, some types don't have much load on them while other types do.

[bronze yarrow]

like 4 months ?

[fervent basin]

I hear you, and honestly, I get why it feels like we’re just repeating ourselves. As moderators, we handle the chat and community safety, but we actually don't have access to the ticketing system or the power to jump the queue.

I know 4 months is a massive wait—I wish I could reach into the system and pull your ticket to the top, but I'd be lying if I said I could.

What I can do is make sure the higher-ups see that the delay is impacting the community vibe here.

[bronze yarrow]

dw buddy youre good

[twilit aurora]

i bought rust saw yall on tiktok hopped on and got kicked for suspicious account

[bronze yarrow]

People here need real answers, my friend. My patience is running out, do you understand? I'm talking about four months? Can you get that? Really? I don't think so.

[errant spoke]

It could be due to the new account, as a security measure the server anti-cheat bans new accounts for suspicion and all you have to do is open a ban appeal ticket in #❓┃submit-a-ticket and they'd answer you as soon as possible.

[twilit aurora]

i already did i js wanted to play imma have to find a diff server

any recomendations i want a 2x

[errant spoke]

No one would be able to answer that question here due to it being advertising so you can search up one if you really want to play another server and I am apologising again about the inconvenience.

[bronze yarrow]

It's not your fault, buddy. You're fine, no problem. I just wanted to say that they never, ever respond to ban tickets. That's all. Good morning.

[fervent basin]

I do get it.
Four months isn't just a 'delay,' it’s a total breakdown in communication, and I’m not going to sit here and tell you that’s okay or normal.
It’s not.

​I’m being straight with you: I don't have a button to fix your ban. If I did, I’d have used it already just to get you back in the game.

I’m here to keep this chat running, but I can’t force the support team to move faster. I know that’s not the 'real answer' you want, but it’s the honest one.
I can't give you what I don't have.

[bronze yarrow]

youre best david. take care buddy

[fervent basin]

Good morning, to you köse.

[buoyant mural]

https://discord.com/channels/@me/1476977135611805706/1489132953295655076 what‘s that mean

zero open

[tawdry warren]

can you send it agin its show me unknow

[ebon plank]

Hi, is it possible to buy a helicopter at the Little Ranch on Bestrust?

[regal belfry]

Im pretty sure you can

[ebon plank]

ok ty

[regal belfry]

Your welcome

[formal marlin]

I have a question. Will there be the server 🇪🇺 EU Vanilla Monthly
Bestrust Solo ONLY Monthly (client.connect solo-monthly.bestrustservers.com) today at force wipe? I don't mean the X2 or the event server.

[regal belfry]

Have you checked the wipe schedule #📅┃wipe-schedules

[mint cave]

How do i know if I'm banned i opened up a ticket but it was just closed without a answer?

[regal belfry]

Have you tried playing

[mint cave]

Yes but everytime i join a bestrust it loads halfway then just puts me back into the main menu

[regal belfry]

What’s the message you receive

[mint cave]

Thats the problem it says nothing it just says connection lost, but all my other servers work?

[regal belfry]

Make a ticket and someone can help you there #❓┃submit-a-ticket

[mint cave]

Already did they just closed it but i will try again

[regal belfry]

Ok

[formal marlin]

yes there is only the X2 monthly servers. In "announcements" there are also vanilla servers

[quick slate]

hey prineemw thats a eu monthly server "client.connect solo-monthly.bestrustservers.com"

its going to wipe at 19:45 CET

[formal marlin]

Thank you! So the server will exist today? Cause when I wanted to join yesterday it wasnt possible.

[quick slate]

yes we will start the server today

[formal marlin]

Appreciate you! I love how fast you get answers here. Keep up the great work 🙂

[formal marlin]

Is there a way to see the map for this?

[quick slate]

I think there no map vote on this one

[formal marlin]

alright thank! And also: do you think the server will be full?

[magic crown]

witch duo 2x server will have the best pop on force wipe???

[lofty urchin]

all of them will have a good pop

[exotic igloo]

probably 2x #2 its always 700- 900 pop

[rain current]

Will deep sea be enabled on today's force wipe?

[quick slate]

sadly Idk coz I dont play solo maps

[lyric grail]

We are not sure, because facepunch didnt say anything about the deepsea lag problem. I suppose its not getting back on this force wipe

[marble coyote]

any admin

[kind mauve]

I gifted Rust to my second account because I was banned from Bestrust, but I'm still banned when I try to log into Bestrust.

[exotic igloo]

open a Ticket here https://discord.com/channels/277748656420028426/1118287481322872842 but im pretty sure thats ban evading 😄

[kind mauve]

I was banned unfairly, but because the BestRuss mods are so bad, I haven't received a response to my ticket for 3 months. So I bought Rust from another account. Is that wrong?

[proper hemlock]

Mods have nothing to do with ban appeals and yes, this is the clearest form of ban evading

[kind mauve]

Who banned me then? Contact me. Ban me if I'm guilty, but I'm innocent. I haven't been able to play for months. 10,000 people play every day, but nobody cares.

[runic reef]

Bro, for those ban issues you need to open tickets so that higher-level administrators can help you.

[kind mauve]

I already opened a case, but I haven't received a response for months. Please, can one of the officials help me?

[lyric grail]

Hello sir, tickets are handled by a small team, and theres alot of cases like yours every day. It creates queue that makes you wait so long, so just wait and be patient

[kind mauve]

I'm already patient, but it's strange that the ticket hasn't been looked at for 3 months. Is there only one person working on this?

[topaz iris]

Hey guys i wanted to join this link: main-2x-monthly.bestrustservers.com, but it don´t work. How can i play on the Event Server`?

[lyric grail]

Its not open yet

[lyric grail]

You need to make sure youve done everything correctly that the bot told you to

[topaz iris]

Ah Alright thanks, when it opens? i don´t see any time i just see the time fppr Voting

Start: April 2, 2026 (Forced Wipe)
End: May 7, 2026
Voting: May 7 (18:00 CET) → May 21 (18:00 CET)
Winners announced: May 21 (20:00 CET)

[fossil lynx]

how can i get the discord build kit?

[topaz iris]

Tjese are the event Details, if i´m not dumb the Time is missing maybe a godd feedback for the team

[lyric grail]

You can see the time on the #📢┃announcements channel

[sweet crystal]

You need to link your account

[fossil lynx]

already did that

[lyric grail]

do /auth in game after youve linked

[sweet crystal]

Voting for the winner will be between may 7 and 21

[topaz iris]

Got it, thanks Azot!

[topaz iris]

Yes like i said

[fossil lynx]

thnks

[sweet crystal]

Any more questions?

[formal marlin]

What about the Solo Vanilla monthly?

[topaz iris]

Just one, is the Event always with unlimited team size or sometimes also for Solo Player?

Oh and do the Force wipe apply to every server? Also their that started yesterday? i play on #3 and think i´ll lose my stuff but i´m not sure cause i´m newbie

[sweet crystal]

Well you can play as a solo but I doubt you have a chance of winning as a solo

[sweet crystal]

Yes force wipe wipes every server in rust so sadly you will lose your stuff

[sweet crystal]

And team limit won't exist so dw about that

[median leaf]

I think he means if there are any events for solo servers

The event is only for the main server #🎉┃main2x-monthly-event┃🎉

[topaz iris]

Ah alright thats bad but now i know for the next time! But why was the server vote then yesterday and not today? I think that helps me to understand the practice in the game

[sweet crystal]

So everything is not rushed and organized the map voting ended yesterday

[formal marlin]

do you know if the EU Vanilla Monthly
Bestrust Solo ONLY Monthly (client.connect solo-monthly.bestrustservers.com) will be full?

[sweet crystal]

If it says monthly it should be monthly

[formal marlin]

nono i mean if it will be full with people.

[topaz iris]

Ahh alright thank you

[sweet crystal]

Normally server admins don't let the people choose the map but as bestrust admins lets their playerbase choose it

[sweet crystal]

Newly wiped servers are always full

[topaz iris]

Yea for me every map looks like the same but i think for a veteran it´s a big benefit

[formal marlin]

perfect, appreciate you

[sweet crystal]

Especially with bestrust the playerbase doesn't drop drastically

[sweet crystal]

Well the basic reason why map is important, you can choose where you will build and then you can progress faster than others

[topaz iris]

Ah yea makes sense

[sweet crystal]

Most people choose a location that's close to important monuments like sulfur quary or giant excavator

[topaz iris]

Yea i saw today what that makes for a crazy difference what location do you chooser

Appreciate all the help, very cool team 💪

[sweet crystal]

Np

[river sail]

Bestrust Solo/Duo #2 - Weekly | JUST FULLWIPED 01.04 04/01

I found this server on Battlemetrics, hosted in Brazil. Is it from BestRust? If so, I'm excited for them to promote it, there are many Brazilians on BestRust servers, but ping is a big problem. 🇧🇷

[hoary glen]

can you send me the ip to confirm?

or battlemetrics link

this is not a Bestrust server

[river sail]

This is not good news.
The name is identical to one that is hosted in the EU. 😢

[hoary glen]

let me double check, but I think they just pretend to be Bestrust

[river sail]

I deleted the message to prevent the server from being shared.

[hoary glen]

thanks!

[river sail]

I was happy and hoping the Brazilian server was true; having low ping is great, and if it were yours, even better.

[hoary glen]

you can suggest setting up a brazilian server. just add a topic in #1135493215374553138.
maybe they will decide to!

[river sail]

That would be great! Especially for the Brazilian community, as we don't have as many Brazilian server options as you provide.

Thank you for your support.

[hoary glen]

you're welcome 🙂

[woeful valve]

There any information about the deep sea or whether it will come back today after a force wipe?

[lyric grail]

it mostly wont come after the force wipe, because facepunches have said nothing about the deepsea, it still needs bug fixes

[olive nymph]

In how many hours is wipe?

[median leaf]

5 hours~ @olive nymph

[visual citrus]

yo guys after a few weeks of getting unjustly baned i immideately get banned again, whats the point of getting unbanned if i get banned instantly after joining? is there any way of getting in touch with an unban admin directly? do i have to wait a month again? i kinda wanted to play force on your servers. thank you for ur help and work.

[hoary glen]

is your unban-ticket closed?

[visual citrus]

servus luka ja der admin hat das ticket geschlossen nachdem er sogar geschrieben hat dass ich ihm sagen soll wennn ich noch hilfe brauch und ob ich wirklich entbannt bin aber ich bin trotzdem gebannt

Hey Luka,
the admin closed the ticket even though he said I should let him know if I still need help or if I’m actually unbanned.
But I’m still banned.
here in english

[hoary glen]

hat er anonym oder mit seinem namen das ticket bearbeitet?

[visual citrus]

anonym leider

[hoary glen]

aaah mist - kannst du mir per dm einen screenshot von dem ticket schicken?

[visual citrus]

klar

[wise kettle]

Hi dear adminstrator, who respond with ban apeals ?

[hoary glen]

have you opened up a ticket?

[wise kettle]

yes, about 1.5 months ago

Unfortunately, nobody cared about me.

[hoary glen]

just be patient, someone will answer it.

someone will take care of you, it will just take some time!

[wise kettle]

approximately when ? I just wanted to play a game 🙁

[hoary glen]

we cannot tell you an exect time. just wait and please do not open up a new ticket because this will put you straight back in the bigging of the line

[wise kettle]

Okay, thank you for your help. Do you happen to know why I got banned?
It was giving this warning: Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]nf1Locj1CB0wY | Timeleft:Perm

[hoary glen]

probably because of an vpn or because you have been banned with another account on same ip
but this is just guessing right now

[wise kettle]

oh okey, I had to use a VPN because Discord is banned in my country. I hope they can lift my ban. Thanks again for your help.

[hoary glen]

next time, open up a ticket because of the vpn. then you won't get banned.

you are very welcome!

[twilit aurora]

Yo why do I have to put this servers tag in my steam and discord so I can be unbanned? I didn’t even do anything it’s cuz I got low hours

[median leaf]

Your best bet would be to ask this question in a ticket

[twilit aurora]

I already did I just need to wait another 6 hours for a reply

[past marsh]

is gone wipe all the server?

and if yes u gone put the same map have right now ?

becuse i dont see ather vote in maps

[slender jetty]

Why ticket so long to reply

[lofty urchin]

yes all servers gonna wipe and about the map there is no vote and its not the same

[past marsh]

so we cant know what map is u gone put ok ty

[lofty urchin]

np

[lofty urchin]

You need to be a little patient, bro. We get over 200 tickets a day from users, that's why it takes a little while to respond. But you'll get a response soon.

[olive nymph]

is wipe in 3 or 4 hours?

[lofty urchin]

yes

[olive nymph]

which

[sick locust]

https://www.rustforcewipe.com

[lofty urchin]

all servers its Forcewipe

[olive nymph]

damn wtf 5 hours i took off work for no reason

[sonic thicket]

I signed up and used the bestrust code on splits.gg but itt's not authorizxing in the game so i cant get the kit

https://i.imgur.com/ijhiF0P.png\

[median leaf]

check #💎┃rustmagic┃💎

Did you do /splits ?

[sonic thicket]

i just did and it's still not showing

[median leaf]

Did you link ur steam and stuff?

[sonic thicket]

saying i have to use the referral code, but i just did

yerp

yes, i linked everything

[median leaf]

I know we have some unknown issues with this like some players arent able to get their kit

I can help try to pinpoint other issues

is ur steam pricacy on public?

[sonic thicket]

yeah

[median leaf]

Have u tried to close steam completely and restart rust

[ember oasis]

does the staff answer tickets? 2 weeks waiting

[median leaf]

We do it takes time especially with ban appeals. Why'd you make a ticket for? 😄

[sonic thicket]

I'll try that once i get my base all set up and get a bag donwn

[median leaf]

Let me know if it worked 😄

[grand crater]

Anybody knows how wipe works with force today? The 2x 5max wipes at 17:45 and wipe is at 19 cet?

does it wipe again or?

[median leaf]

Yeah it wipes again

Every server wipes at force after update

[blissful bough]

All servers are due to wipe again at force wipe even if they have been wiped before

[grand crater]

okay thanks people! 🏄‍♂️

[warped robin]

@blissful bough@median leafso duo 2x #5 wipes at 18:45 uk and wipes again at 20:00 uk is that correct for forcewipe???

[blissful bough]

Yes

[median leaf]

I think its 21:00 uk not sure

[warped robin]

forcewipe is 8pm uk

[blissful bough]

Force wipe is at 20:00 CEST

[wispy ether]

always has been

[blissful bough]

???

[median leaf]

https://www.rustforcewipe.com/

[warped robin]

literally says 20:00 europe/london

[wispy ether]

or 8pm theres a 6 or 8

[warped robin]

a few mixed answers ahaha

[wispy ether]

i think it might be 8 lol

[warped robin]

Bestrust Solo/Duo 2x - no number guessing main, wipes 14:45 uk, does that rewipe at 8pm uk??

[median leaf]

Yes

[blissful bough]

Not mixed answers

Starts: <t:1775151900:R> at forced wipe <t:1775151900:f> (this is in your timezone)

thats 15 min before

[warped robin]

but forcewipe is at 8pm uk not 7pm??

[wispy ether]

oh thats probably where i got the 6 from then

force is 8pm idk what that announcement is

[near marsh]

this is april fools right?

[warped robin]

what imsaying..... im looking on rust forcewipe countdown its in 4hours exactly.....

[wispy ether]

looks like the servers gonna double wipe then

[warped robin]

ts aint clear still lmao.....

[wispy ether]

unless master put the wrong time in

[warped robin]

its saying 8pm for me on that website

[wispy ether]

ik nothing ever is its very annoying

[warped robin]

heard 6pm 7pm and 8pm ahahaha

[wispy ether]

forcewipe is 8pm 100%

even go check in the official rust discord theres a cmd thats like !forcewipe or something

[near marsh]

hey so similarly to another guy, can i show proof that im not cheating or ban evading or anything as ive been waiting for months on a ban appeal with nothing said about it at all? its not even closed its just there.

[median leaf]

Nothing we can do here @near marsh U can include the videos in your ticket

[warped robin]

ts so confusing why does it show..... 3 diffrent times ahhaa

[wispy ether]

forcewipe is 8pm thats when every server wipes so just go off that

[near marsh]

it doubt it does much if the tickets havent even been looked at...

[wispy ether]

They get looked at its just the people who view ban appeals are a small portion of the admins and they review them in the order they were recieved

[near marsh]

then how come someone who mentioned this yesterday got theirs looked at after a month but none of mine have been looked at since january?

[warped robin]

@near marshwats ur rust name

[near marsh]

same as my steam, just "Xyso"

[wispy ether]

could be because a lot of people bug mods and admins and get their tickets unofficially bumped to the front of the queue there was a staff announcement yesterday saying we shouldnt help those people anymore and just tell them to wait

[near marsh]

great

[fresh dagger]

do purchased stuff from modded servers (one day) for example let's say I buy an item, it gets deleted after 1 day or what does the 1 day and 7 day time period mean?

[wispy ether]

You have permission to use it for 24 hours if you buy it for a day and then you dont have permission to use it after that same with 7 days but for 7 days

You keep everything youve claimed once the kit runs out but youll have to buy it again if you wanna use it again

[fresh dagger]

a, ok

[patent aurora]

WHEN WILL DEEP SEA BE BACK

[wispy ether]

When facepunch release a fix for the lag it causes

[minor root]

i have question biggest base win or biggest village wins i mean can i have hemp base/garage and it count as one base or only main win on monthly main 2x

[hoary glen]

check #🎉┃main2x-monthly-event┃🎉 :

[mellow flax]

what can i do with error: Kicked: VPN Requires Approval

[fresh dagger]

get your gfn or boosteroid approved in #❓┃submit-a-ticket vpn whitelist category

or whatever cloud pc service ur using

[wraith axle]

Yep, go ahead and request VPN Whitelist in https://discord.com/channels/277748656420028426/1118287481322872842

[fair latch]

Will the main 2x monthly have /getkit < name > ?

[wraith axle]

All bestrust modded servers have /kits

[fair latch]

No but like, on different servers I cant do /getkit

But on main 2x weekly I can.
Tho I haven't tried on monthly

[wraith axle]

command /getkit doesn't exist on bestrust, it's simply /kits

[fair latch]

It does exist

It's like to support people who post videos

[wraith axle]

My bad then, what are you trying to do with the said command again?

[fair latch]

I was wondering if it exists in main 2x monthly

But i'll just find out when its wiped

[wraith axle]

I'll ask around and find out for you

[fair latch]

Okay thanks

[rough bridge]

#📅┃wipe-schedules message how are they going to wipe at 19:45 but force wipe is at 21:00?

[hoary glen]

we stick to the wipe-schedules, so even with force wipe there will be a wipe at 19:45

[rich berry]

hey some admins on have a question:)))

[desert urchin]

can it be a mod ??

[rich berry]

sure could you help me with ticket my friend ?

[nimble kite]

Is it possible to add a deep ses in the middle of a wipe?

[mossy tulip]

how do you look at both oil rigs on cameras when there is more than 1?

[desert urchin]

deep sea is in this force wipe

[desert urchin]

not me admin

[rich berry]

oh how can i contact admin, couse wipe in 1h my mate got banned for suspected acc.

ticket tooks always longer ifyk

[nimble kite]

W bro

[desert urchin]

we dont have a lot of admins at ban apeels sry u gona need to wait pls

[desert urchin]

ur welcome

[chrome frost]

Haha

i JJK x SUGURO GETO

[restive ruin]

is deep sea now open or closed again ?

[oak tartan]

what is the group limit on the main montlhy

[cursive cloud]

Hello, Deep Sea is Disable on all best rust server duo to the lag spike while spawning, we are waiting for a update from face punch to fix it.

[sweet crystal]

no limit

[oak tartan]

ty

[slow aurora]

guys i have a duo, we dont know whats gonna have more pop, the monthly duo 2x or the normal duo 2x

what do you guys think is gonna have more pop?

[humble hollow]

Prob normal duo 2x

[hidden pendant]

I reckon normal, monthly tends to plateau after like 2 days

[slow aurora]

hmmm okay ty

[formal marlin]

huh i thought wipe is in 1 and a half hour???

[proper hemlock]

nahhhh 20min

[slow aurora]

nopeeeeee

[formal marlin]

tf

[formal marlin]

and what is that??

[median leaf]

Its because in many countries the clock went forward over the weekend sorry for the confusion

[twilit loom]

76561198397790678 trio x3 cheat !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[formal marlin]

so its in 20 minutes?

[median leaf]

#❓┃submit-a-ticket

Yes @formal marlin

[formal marlin]

thanks!

on which server will you play guys?

[sick sedge]

every server wiping right?

[hoary glen]

yes!

[solemn dust]

Yea is every server wiping INCLUDING weeklys, such as trio, duo?

[median leaf]

yes

[solemn dust]

Ok thank

[oak tartan]

https://discord.com/channels/277748656420028426/1488972481510375616 why they just changed the time on this wipe, 10m before it was 19:45 and now its 20:45

[warped robin]

so its when???

[median leaf]

20 minutes

[oak tartan]

roy

[oak tartan]

u know why is that?

[warped robin]

and still right in saying all maps rewipe that wiped today?? inc the one that is that wiped at 14:45 uk

[median leaf]

Yes

[warped robin]

instantly? or like a ltitle later

[median leaf]

Theres been a little bit of confusion I notice and including myself. The clock shifted one hour forward over the weekend

Force wipe is in 20 minutes

[slow aurora]

is rust going to update on steam?

[median leaf]

Yes

[warped robin]

an1 got good startup cmd for rust?

[oak tartan]

https://discord.com/channels/277748656420028426/1488957402681446420 so why here it says in 5m

[median leaf]

Those are our automatic wipes in our system. It will wipe again in 20 minutes XD

[oak tartan]

ok

[oak tartan]

but why all svs are wiping rigth now

[lament fossil]

why i cant get to server

[crude turret]

How do I know if the Deep Sea is active on the server or servers that have Bestrust active with DeepSea?

[dull moon]

Did yall add deep sea?

[long narwhal]

Deep sea back in with the update????

[median leaf]

Not yet

[long narwhal]

dang

[oak tartan]

looks like Duo 2x is going to be the highest one client.connect duo-2x.bestrustservers.com

[solid raft]

was banned about a month ago and submitted a support ticket about it. However, my account shows 0 open tickets, which makes me worried that my request might not have been received or is not being processed.
Could you please confirm if my ticket is active or if I need to submit a new one?
Also, waiting for a response for one month seems quite long, so I would really appreciate any update on my case.
Thank you in advance.

[proper hemlock]

If you did not receive a "ticket closed" message, it is still open

[solid raft]

Okay, thank you. However, I have been waiting for a response for one month now, which seems quite long.

[proper hemlock]

Das Team für Ban Tickets ist leider sehr klein und da täglich hunderte Tickets reinrasseln, ist die Wartezeit zurzeit sehr hoch. Das tut uns sehr leid!

[solid raft]

Geil deutsch

[solid raft]

Aber 1 monat ist scheiße nicht böse gemeint ist aber so

Brauche hilfe habe halt nix gemacht oder so

[proper hemlock]

kannst immer in #❓┃support-fragen schreiben, wenn du dir die deutsche Rolle zugewiesen hast

[dry pelican]

When is it gonna be up ?

[runic abyss]

can someone pleaseeeeee look at my ticket i opened it two months ago

[solid raft]

Danke dir aber kannst mir nicht helfen diggi

Habe nix gemacht dauert auch 3 min oder so

[gaunt timber]

Why is the max 5 2x #2 Map soo small

[slate veldt]

can somone help i deposited after i deposited it worked and it doesnt work anymore the deposit kits i tried /splits and /auth

[lean cape]

All kits are suitable for skipping queue?

or only iron , bronze and others

[gray heart]

all the ranks are (iron, bronze, silver, gold, diamond) but you need to ahve already beenn on the server for it to work, i believe

[lean cape]

So if I buy a rank now to skip the queue, it wouldn't work?

[gray heart]

Im pretty confident, but let me double check in case anything changed

[lean cape]

Okay, thanks. I'm trying to decide buy a range right now or not for a week, as there's a very long queue.

[solemn dust]

where do i relink my account something is bugged?

[gray heart]

sent you a DM1!

[gray heart]

try the below in-game

/auth

[gray heart]

Just got word that ranks purchased from the store will allow you to join the server immediately.

[solemn dust]

thx

[gray heart]

i sent you a discount code too 😉

[blazing gulch]

Will the deep sea be released after the global update?

[fair latch]

@glacial inlet PLEASE MAKE SLOTS TILL 1000 PLAYERS IN MAIN 2X MONTHLY

Plss

[paper spear]

why 2x duo 5 isnt wiping

[timber vapor]

GUYS PLS! WILL DEEP SEA BE ON THE BEST RUST SERVERS??

[cursive cloud]

Deep Sea will be bring back to bestrust after there is a fix.

[cursive cloud]

No, there wasn´t a fix about the lag spike issue.

[timber vapor]

damn.. oke(

[empty sigil]

when does nitro kit kick in

[gray heart]

try the below command in-game! there is a post-wipe cooldown

/auth

[cinder verge]

Hello, is there a voted map for monthly solo only? Can't see it

[bronze wedge]

is there any admins here

[fervent basin]

They are probably, very busy since the force wipe.

[bronze wedge]

i bought main vip for monthly serv and it just doesnt work

[latent torrent]

To reach an admin I recommend making a ticket in #❓┃submit-a-ticket

[bronze wedge]

did that

[latent torrent]

You can try /auth or relinking on our website https://link.bestrustservers.com/ as this has solved it for some other users.

[still fog]

Good afternoon, have you added Deep Sea to your servers?

[bronze wedge]

/auth in game ?

[bronze wedge]

.

[cursive cloud]

Deep Sea will be bring back to bestrust after there is a fix.

[cursive cloud]

yes

[still fog]

I understand, my question is, have you returned it or not yet?

[cursive cloud]

There wasn´t a update to fix it, so no

[bronze wedge]

still isnt working

[cursive cloud]

Send me a DM with the problem so i can help you out fix it.

[bronze wedge]

IGHT

[split edge]

lol I got perm ban on solo 2x for nothing just enter on the serv

[bronze wedge]

I dm u

[true granite]

got banned for trying to join the server

[hidden pendant]

Please make a ticket and be patient with us

[true granite]

i did

[fickle field]

is th bestrust 5max #4 rellay the right map is so small and not the map i voted for

[languid parrot]

cant help you with this sorry bro

[fair latch]

@regal tusk PLEASE EXPAND THE SLOTS

[solid shale]

Slots on servers automatically go up depending on pop!

[shy zephyr]

Shared BPs not working 🙁

[vagrant ravine]

i was next in line - got disconectted and now i need to wait 3000 more poeple?! help this isnt fair!

[full rivet]

WE LOVE BESTRUST SERVERS AND DON'T WANT TO PLAY ON ANY OTHER SERVER. REWIPE THE MODDED SERVERS WITH CORRECT MAPS PLEASE, WE DONT WANT TO PLAY ON CONSOLE MAPS

[fierce minnow]

hey i have bought a kit in the wrong server. Can I fix it?

[hidden pendant]

Make a ticket for it, I’m sure someone will help

[fair latch]

200 in queue 795/800

Just expand till 1000

[fierce minnow]

can't open a ticket

[languid parrot]

e

[shut umbra]

hello?

why i have 1.4k h and i dont have skip queue?

in theory its at 750h

[runic abyss]

can someone pleaseeeeee look at my ticket i opened it two months ago

[hidden pendant]

Please be patient, I understand it’s frustrating but hold on

[nimble hollow]

max5 2x bestrust server heli has been at our base for super long now it must be bugged can someone help us???

[small pecan]

is her any mod avaiable right now

[spiral bramble]

whats up

[small pecan]

can we get into a call

[spiral bramble]

alr quickly tho

[small pecan]

yes

[spiral bramble]

im going cargo gimme 15?

[small pecan]

im in waiting room

[rose chasm]

Could i recieve quick help?

i made a ticket on a ban for suspicious account, i got it appealed they said my account is unbanned, just tried to log in im still banned

i cant wait 10 more days for a ticket

[lone heron]

hi is a admin online i and my team gonna help for a ban

[bronze wedge]

On a real note can someone reply to my ticket

[hidden pendant]

If you’ve made a ticket you’ll have to be patient, we’ve got a backlog atm and I can’t give time estimates out

[bronze wedge]

2 hours btw

[hidden pendant]

Yep, gotta be patient

[gusty mesa]

over a month for me

[ebon plank]

the monthly duo does not have the shared print ? ty

[hoary glen]

vanilla or modded?

[ebon plank]

modded

[hoary glen]

should have

[ebon plank]

not currently

[hoary glen]

try deleting team and opening it up again

look at description of the server

[ebon plank]

good ty

[hoary glen]

worked?

[small wharf]

Shared bp has a problem rn and the admins are aware of it and they are working on fixing it

[tepid wadi]

Once I've bought the VIP, how do I connect it to my profile?

[hoary glen]

it should work automatically

[small wharf]

try doing /auth ingame

[lean cape]

how long does it take to receive the reward for the split system deposit?

[hoary glen]

try /splits ingame

[lofty pivot]

on 2x main monthly are raid period being extended as its wipe today or?

[prime obsidian]

Write the /link command in the chat (in the game) and link your account to the website and discord channel

[lean cape]

ty

[hoary glen]

worked?

[lean cape]

yes

[olive summit]

@quasi igloo i dmed you about my ticket but it may have filtered out because discord labels me as a spammer

[true granite]

hwo long does the tickets take

[prime obsidian]

About a day (there are exceptions)

[crystal root]

Can you buy a queue skip?

[prime obsidian]

Yes, a queue pass can be purchased at this link. https://store.bestrustservers.com/

[true granite]

are there that many tickets

[prime obsidian]

There are a lot of people who want to, but there aren't many specialists who can approve. Besides, there's a lot to check.

[cursive cloud]

What tickets we talking about?

[true granite]

appeal

[cursive cloud]

It takes more that 1 day, just be patience when possible someone will come back to you

[true granite]

ok

[crystal root]

Does it renew weekly if I buy weekly?

[tawdry badge]

how does raid protection work?

[cursive cloud]

Hey you can check in this link: https://discord.com/channels/277748656420028426/1313822948196352020

[rain current]

Me and my team are leaving Bestrust, we will come back once u decide to enable it back, if the "issue" is not fixed by facepunch devs, then, probably it's mainly a servers issue, all the best ,cya

[woeful forum]

How do you request a refund. I bought VIP and it never arrived, while waiting for an answer I'm already through the queue. Pointless

[cursive cloud]

make a ticket to vip store #❓┃submit-a-ticket

[woeful forum]

40 minutes in the waiting room is crazy

i already made the ticket ages ago too

[cloud obsidian]

i never heard someone wrote somewhere that they ticket was answered only that they are waiting months

[woeful forum]

yeah atp i just want a refund and if they dont answer ill do it through my bank

400+ staff online and the waiting room doesnt even get answered after 1h+ let alone a ticket

[desert urchin]

sry guys but the staff has been busy so can u pls sit tight and wait pls thx u

[vale wind]

why can people build on my base even tho i have tc??

[desert urchin]

they can bulid floor tringles and squares only

[woeful forum]

nah i understand that but why does not even 1 out of the 400 staff handle the waiting room? its not like there 100 people waiting in it theres literally 2 guys for 1+ hour

[desert urchin]

its not thier thing

[hidden pendant]

Different types of staff handle different things

[scenic lintel]

my diamond isnt working

says no permission but my other kits work

[desert urchin]

u can open a ticket vip store

[scenic lintel]

bro thats gonna take 2 weeks

[desert urchin]

sry but u need to wait

[scenic lintel]

sick

[drowsy coyote]

Can a staff member kindly help me?

[desert urchin]

how can i help you ?

[drowsy coyote]

I opened a ticket for a ban appeal, I get a warning like suspicious account

[desert urchin]

sry but u need to wait pls

[drowsy coyote]

oh ok

Will someone answer me by today?

[desert urchin]

acc i dont know because im only a mod

[drowsy coyote]

okok

[cursive cloud]

It takes a bit more than that

[drowsy coyote]

So I won't play until today?

[desert urchin]

u can play another servers but bestrust sry u can not

[drowsy coyote]

This is a shame because there are 20 of us in the clan who are playing the monthly event

[desert urchin]

sry for tht and gl on ur wipe

[drowsy coyote]

I don't think I have much luck since I can't play...

[sweet crystal]

They will answer your ticket eventually please be patient

[scenic lintel]

can you just fix my diamond bruh prolly takes u 10 seconds

[true scarab]

Is the deep sea available on the best rust servers?

[exotic igloo]

??

[pseudo schooner]

Currently no.

[zenith plaza]

Hey bed destroy with raid protection its like raid no cuz he distroy somthing inside my base ?

[pseudo schooner]

Please open a ticket #❓┃submit-a-ticket if you feel like someone broke a rule.

[zenith plaza]

alr do but no answer

[pseudo schooner]

Please be patient, staff member will be with you shortly.

[stray viper]

yo who is the mod in best rust 02.04 04/02 he is muting everyone for no reason

its the chat mod

[fervent basin]

Hello there, what is no reason?
Please create a ticket, with a screenshot and time, then we will look in to it 🙂

[stray viper]

y

look in the server he is just muting people for typing in chat

not evevn saying anything bad

[fervent basin]

Which server is this?

[stray viper]

ing my first message is server

bestrust 02.04 04/02

[fervent basin]

This is the dates, can you help me a little more so I can jump in and have a look?
Is it solo/duo/trio ex.? Then I will be on it 🙂

[stray viper]

quad

2x

i got muted 70000 day chat ban

[fervent basin]

I am unsure if I am joining the correct one right now. It is a quad server, wiped today, and has 500+ pop.

[fervent basin]

I will check now. I am trusting you are following all rules.

[stray viper]

yea its not just me its everyone getting chat ban

[sweet crystal]

It was a mod and they got punished for it

Don't have to worry about it anymore

[stray viper]

thank you

i hope you dont let them be a mod anymore

[fervent basin]

I can help with ID's only to unmute anybody, but HARLS is on the server now, and dealt with the issue.

[stray viper]

how do we get unmuted

[candid lark]

how do we get unmuted

how do we know what our id is ?

[small wharf]

go to your steam profile and copy the link it shuold show an id like 7818293182379817

[fervent basin]

Create a ticket or text me your ID.

Rb is also sitting here I see, so we can sort this out quickly.

[mint spade]

Yeah I also got muted I just made a ticket btw

[fervent basin]

Is it resolved now?

[lean cape]

is deep sea in main not spawn?

[fervent basin]

No unfortunately not

[lean cape]

sad

[fervent basin]

Deep sea is still off, until the bug fixes and we will have it running again.

[sweet crystal]

And when they optimize the fps*

[buoyant mural]

https://discord.com/channels/@me/1476977135611805706/1489132953295655076 what that mean？

[slender arrow]

What are you trying to link to?

[buoyant mural]

It has been resolved. My ticket has been cancelled, and I have resubmitted another one.

[fervent basin]

This is out of our hands, since these fixes are done through Facepunch. When it is done. We will add "Deep Sea" again on our community servers. 🙂

[sweet crystal]

I'm aware

[rough cradle]

how do you connect your discord for the kit

[regal belfry]

already sorted

[sage sky]

question about raid protection, does it apply to everyone or only groups who have no members online? also does it protect all sources of damage or only explosives for example can you soft side a wall

[olive nymph]

Hi how come I dont have sort button on my boxes?

[lunar tusk]

Hi there! Box sorter is automatically applied as a reward once you hit 'Rookie' (100 hours) on BestRust servers!

[lunar tusk]

Raid protection applies to everybody! As long as you're playing one of our servers which has raid protection enabled 🙂

[strange crystal]

i cant connect to best rust servers , any help
"connection attempt failed"

[lunar tusk]

Hey! Please try again, may sound silly but spam retry... This usually works for me 🙂

Can you confirm there's no other message alongside this? Other than the 'connection attempt failed'...

[feral compass]

for some reason I was disconnected from the 2x EU monthly serv and it wont let me reconnect

[regal belfry]

whats the message you receive

[feral compass]

just says disconnected

is the server down?

[regal belfry]

its just restarting

[feral compass]

ok cool

[regal belfry]

will be up soon

[feral compass]

was confused asf

TY

[regal belfry]

its up, have fun gg

[tribal summit]

How many day i must waiting for unban response

[hidden pendant]

We can’t give out time estimates on it unfortunately

[oak latch]

is deep sea still removed from all maps ?

[hidden pendant]

For now yes

[oak latch]

oh damn thansk

[rare pasture]

Deep sea is gone?

[quasi igloo]

yes

[rare pasture]

Damn

Bye boat meta 😂

[humble flame]

yo bestrust solo/duo 2x #5 is NOT here anymore i was in my core afk and it kicked me and it said "disconnected" at the top and bottom

i restarted my gaem and pc nothings there and we were lowk kinda loaded

[wooden hamlet]

yup I was waiting for someone to say something

Same here

[formal goblet]

me aswell

fellow rusty scavangers!

we need our server back!

[wooden hamlet]

PREACH

[tropic trout]

yo same here we for get to pay the bill?

[formal goblet]

my fellow man the server appears to be back

our cries were heard!

[lunar hemlock]

Did they remove trio2x #2 ?

[mint karma]

it's been 7 weeks someone look at my suspicious account ticket please?

[prime obsidian]

Wait or write another ticket.

[mint karma]

you can't even guess how many tickets i've created

[prime obsidian]

yes

[prime obsidian]

This is because there are few people who can respond to your ticket.

[mint karma]

this is not the reason i just wanna talk with admin or something like that

[lilac tangle]

Ban appeals are handled by a separate dedicated team. Not the admins(although those roles can overlap).

[thin shard]

Where is deepsea?

[small wharf]

Deep-sea is disabled for now.

[lunar tusk]

Hey! Deep sea is currently disabled on all of our servers!

[lilac tangle]

It’s enabled on vanilla only currently

[raw merlin]

Shared bp is not working in solo/duo x3 #·

[exotic igloo]

Try to leave the team and join again

[wide thistle]

is there rust+ raid alarms on this server?

[exotic igloo]

Yes you can link it

[median leaf]

Feel free to message me if you require assistance

@ DMs are open as well

[strange flower]

Support hasn't responded for almost a week. Please help.

[hidden pendant]

Just be patient and someone will get to you about it

[strange flower]

Yes, I understand, but the support is taking a very long time to review tickets.

[hidden pendant]

I know and it does but someone will get to you

[lunar tusk]

Hey! If this is regarding a ban appeal ticket, rest assured your case will be reviewed. We have a small but dedicated team working hard to get through tickets as quickly as possible, and all tickets are handled in order to keep things fair for everyone.

As mentioned above by SHCK, please be patient, avoid opening multiple tickets, as doing so will unfortunately place you back at the end of the queue!

[nocturne rock]

i have a question for you guys, do you guys actually review the clips that we send? because i sent a clip where a 100h guy jumps and triples me and all of my freaking team with an ak and one of u says it doesnt have any evidence of him cheating????

[prime obsidian]

Yes, we do review all submitted clips thoroughly — each report is carefully examined by our moderation team.

In your specific case, the decision was made because the clip didn’t provide sufficient visual or technical evidence to confirm cheating. Factors like distance, camera angle, or network latency can sometimes create the impression of suspicious gameplay, even when no rules are being broken.

To help us investigate similar situations more effectively in the future, please try to:

capture a longer segment (showing the player’s actions before and after the suspicious moment);

include your own character’s screen position and crosshair;

ensure the video clearly shows the player in question throughout the sequence.

We appreciate your efforts to keep the community fair and will continue to look into this matter.

[nocturne rock]

i have the 5 min long clip, do u want to see it?

[prime obsidian]

I don't do such things because I don't have the qualifications for it.

Write your complaint to the support service. https://discord.com/channels/277748656420028426/1118287481322872842

[lunar tusk]

Hey! Rest assured, we do review all evidence that gets sent in. However, it’s also our responsibility to gather our own evidence alongside what’s provided. We can only take action against players when there is clear, concrete proof of rule-breaking.

[gritty rose]

Hey, I got randomly banned for ban evading and nobody is answering my ticket. Could you help me out? 76561198788975644

[lunar tusk]

Hey! You will need to make a ban appeal ticket here #❓┃submit-a-ticket

I am not apart of the ban appeal team, we have a small dedicated team that works specifically within that department. I can only advise you remain patient and someone will answer you as soon as possible!

Thank you for understanding!

Refrain from making multiple tickets as this will only result in you being pushed back in the queue! ☺️

[gaunt heart]

I would not wait on your ticket as it will be rejected.

[ancient thorn]

bro why is no one looking at the ticket its been a week now

[lunar tusk]

Please remain patient, someone will review your ticket as soon as possible!☺️

[gaunt heart]

Ban appeal ticket?

[ancient thorn]

yes but i don´t even know for what. I have no idea why iam banned

[exotic igloo]

You should see a reason when you try to join

[ancient thorn]

I just see server banned alt

[gaunt heart]

That is why you are banned

As Harls mentioned if you have opened a ban appeal ticket that is all you can do. The ban appeal team will be working on it you will need to be patient 🙂

[dry lintel]

IS deep sea back on best rust??

[clear sparrow]

i got banned for no reason , some guy told that i was a cheater and after 5 minutes i got banned perm , im a not cheater please unban

[dry lintel]

is deep sea on best rust

after update

[rigid smelt]

you need to make a ticket for unban appeals

[rigid smelt]

its currently disabled bc of some bug

[rigid smelt]

nope still disabled

[dry lintel]

thats dumb

[rigid smelt]

i agree but its being worked on so we have to be patient

[ancient thorn]

but there has to be a reason for it ?

[dry lintel]

well ill play best rust again with they actully offer the game of rust and not what best rust sees fit

[rigid smelt]

the reason is the fact your using an alt

[ancient thorn]

its my main steam acc and has always been ?

[clear sparrow]

i make it

but im literally clear

[rigid smelt]

your gonna have to make an appeal and the ban appeal team wil get to you whn then can

[rigid smelt]

your just gonna have to wait for the ban appeal team to get to your ticket

[clear sparrow]

i dont want to wait for 7-12 days

just for no reason ban

[rigid smelt]

i cant do anything to speed the process up sorry

[clear sparrow]

what is wrong with this server

i literally got banned for REALLY no REASON

i build everything with my teammate just for what , for ban that has no prove

[ember crane]

why i have queue when i have skip queue because i played more than 1400 hours and no one aswer me in the tickets

[rigid smelt]

only thing i can thnk of is other people also have queue skip but ill ask for you and ill get back to you when i have an answer

[ember crane]

thy

[clear sparrow]

can you please somehow solve my problem

[kindred ledge]

fix tech tree if u tech tree mutiple things at a time ur tm8 doesnt get the blueprints when we are on a shared blueprint server but when u research it normally 1 by 1 it works

[rigid smelt]

i cant do anything at all your just gonna have to wait

[rigid smelt]

you have to leave and rejoin team its a bit bugged with the new update but that solves it

[lapis cliff]

How long does it take for a staff to read my ticket? Is it fast or will i need to wait long?

[lunar tusk]

Is this for ban appeal?

[lapis cliff]

yes

i really want to play again

[median leaf]

Ban appeals duren even voordat je bericht krijgt man

[lapis cliff]

hoelang zou dat moeten duren denk je?

[lunar tusk]

We have a small, dedicated team that handles ban appeal tickets. All tickets are reviewed in the order they are received, so we kindly ask that you remain patient, someone will get to yours as soon as possible.

Please refrain from creating multiple tickets for the same appeal, as this will push your request further back in the queue and delay the review process.

[median leaf]

Ze gaan in volgorde kan je niet exact een tijd geven

[lapis cliff]

denk je wel binnen 1 uur ofzo of kan dit echt dagen duren

[median leaf]

Wel langer tbh

[ember crane]

why no one aswer to my ticket?

[median leaf]

@ember crane Tickets take some time to handle, especially ban appeal tickets. What kind of ticket is it?

[ember crane]

that other

I haven't had an answer for over an hour.

[median leaf]

Someone will help you as soon as possible

Nothing we can do. Be more patient

[ember crane]

i will join faster i think

[bronze wedge]

can somone help me

[kindred ledge]

2-6 bussiness uren

[magic thunder]

how can I help?

[bronze wedge]

submited a ticket yesterday because yall gave me the wrong vip and i still havent got a message

[bronze wedge]

.

[magic thunder]

It's taking some time due to the high volume of requests but they will attend to it as soon as possible

[bronze wedge]

what when the vip runs out

thats great

[lapis cliff]

where will i get messesged if my ticket is done?

[lunar tusk]

You will receive a message in DM's 🙂

[gritty rose]

Bruh, I haven't ban evaded

[lunar tusk]

https://klipy.com/gifs/kto-kounotoritoken-4

[ruby mural]

Is deep sea enabled for eu solo/duo 2x #3?

[lofty urchin]

no its not active on bestrust

[atomic depot]

Hi, blueprint didn't share he skilled the tech-tree using the new "one-click" feature.

[lunar tusk]

Try re-inviting your team, this should fix it for now 🙂

[atomic depot]

that worked. Perfect, thank you 🙂

[lunar tusk]

You are very welcome! Happy to help 🙂

[hidden pendant]

Harls is just sat waiting in here

[lunar tusk]

https://klipy.com/gifs/dancing-on-couch-cecily-strong

[blazing gulch]

Was the Deep Sea added back?

[hidden pendant]

In vanilla servers yes not modded

[lunar tusk]

On our vanilla servers, yes, it's still disabled on modded!

[lapis cliff]

also if the answer is no?

in alot of servers that use this method 9/10 times you dont receive anything

[lunar tusk]

If you are rejected of your appeal your ticket will be closed.

[vale wind]

i linked my steam with everthing to unlock kit i had the kits but now i dont??

[novel surge]

Try /auth in game

[olive nymph]

are servers getting ddosed?

cant wake up from sleep or anything toally bricked

[lapis cliff]

and how can i see if its closed?

[exotic igloo]

You get a notification : ticket closed

[open root]

day 72 of asking a ban appeal team to unban me

@fluid charm

[cold monolith]

put more slot on monthly main pls

[hidden pendant]

Please don’t ping staff, your ticket will be seen in due time

[cold monolith]

the queue is lag ?

that stay still

in 20minutes i still 49

[lunar tusk]

As players leave, you will be let in. People with queue skip will have priority!

[tulip thistle]

Can deep sea get re enabled on US vanilla it appears to only be active on EU rn

[lilac tangle]

It should be active for all vanilla servers

[tulip thistle]

I was on Soloduotrio #6 for 2 hours and there was no deepsea the whole time

Also people on before me said it hasn't opened

[lilac tangle]

Hmm I’ll check then. If it is disabled there isn’t much I can do.

[tulip thistle]

could I open a ticket for it?

[clever kite]

deep sea is also not back on solo only 2x #2