❓┃support-questions

[chilly lintel]

do you have any clips of your gameplay at all?

[candid anvil]

why did you guys get banned?

[wraith root]

my mate got banned for suspicious account

[chilly lintel]

so then that wasnt even an admin that banned you

send his steam id

[wraith root]

idk why u are talking ur not mod or admin

[candid anvil]

The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, so please make a ban appeal here https://discord.com/channels/277748656420028426/1118287481322872842

[chilly lintel]

see, i am right you know i have past experience in other servers just because i am not an admin/support here doesnt mean im stupid.

[wraith root]

i made a ban appeal for him cause his gmail on that acc is "spam gmail" is that enough?

[wraith root]

i didnt say you are stupid my friend'

[chilly lintel]

its not related to the email adress, its more of the player stats he had for example you might get banned if you have a 10kd and 10 hours

[wraith root]

ok thanks brother

[candid anvil]

i think that should be good, and also make sure you give all the important informations.

[wraith root]

yep

[keen monolith]

ADMIN FREE MY MAN FATCAT HE DID NOTHIN

[vernal carbon]

hello try make a ticket for his ban at #❓┃submit-a-ticket

[summer rapids]

Admin please answer my TICKET

[chilly lintel]

alot of influx in tickets, your ticket will be handled when the admins get to it :( sorry for the long wait times

[candid anvil]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[edgy hound]

There are so many cheaters on the server right now. Can somone answer my ticket

[vernal carbon]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[edgy hound]

ok thank you

[vernal carbon]

we are happy to help

[edgy hound]

do we get refunded for loot if the person that was cheating found guilty?

[vernal carbon]

i font think so its really hard to know what the cheater took and if he got it or some other player got it

if you found a cheater make a ticket at #❓┃submit-a-ticket

[edgy hound]

what happens with his or their loot?

[river cypress]

Could an admin work on fixing the VPN tickets

[vernal carbon]

they get banned and thats it you can ofline raid for your loot back or whait for the base to decay

[river cypress]

like just an admin to empty out the tickets

[vernal carbon]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[edgy hound]

cant they make a new account and just get back in their base?

with it not be better to destroy the base

[river cypress]

Is there currently an Admin working on the tickets

[vernal carbon]

we are sorry for your wait but there are so many tickets and we work to try to keep up whit them

[river cypress]

Is there currently an Admin working on the tickets

[vernal carbon]

yes there are but our staff dose not work fixed hours

[edgy hound]

do you guys looking for new staff?

[vernal carbon]

but from what i saw there are always staff working 24/24

[vernal carbon]

yes we are ! if you whant to apply you can do so at #🔍┃open-applications

we are gonna be happy to welcome you in 🙂

if you have any more questions il be happy to help

[sharp ledge]

Hey Victor, was just curious on how long staff applications take to be reviewed?

[median leaf]

from 24 to 48 hours @sharp ledge

[sharp ledge]

ok cool, thank you

[still idol]

i have someone cheating

[rapid hare]

Please Create a ticket with your evidence in https://discord.com/channels/277748656420028426/1118287481322872842

[regal belfry]

Can you make a report submit a ticket and f7 in game as well please

[still idol]

how to do report

[rapid hare]

Under https://discord.com/channels/277748656420028426/1118287481322872842 than report a player a dm should open

[still idol]

thank you

[rapid hare]

No problem

[frank mist]

What bestrust main server wipes tomorrow Sunday?

[median leaf]

@frank mist Hey head to #🔔┃wipe-reminder

[frank mist]

I can’t find the main server on the wipe list

Friends are telling me it wipes tomorrow, but I don’t see any main servers that are wiping tomorrow on that list

[median leaf]

If its not there then its not wiping

Check #📅┃wipe-schedules

That's a big list though personally I like the wipe reminder better

[scenic lintel]

is it possible to transfer kits to a different account or not

[regal belfry]

no

[thorn crystal]

when did monthly last wipe

[brazen trout]

March 3rd, they wipe on every force wipe which is the first thursday of every month

[prime quest]

Bonjour excusez-moi est-ce que quelqu’un serait comment on achète le kit t3 par hasard ?

[hidden pendant]

Is it on the website?

[prime quest]

I searched on the website but I didn't find

[prime quest]

Okay thank you

[tawdry warren]

no problem

[hidden pendant]

I don’t suppose you know how long after a wipe it takes until you can use these?

[prime quest]

Is the t3 kit kept for life or does it have to be bought back every time?

[hidden pendant]

Depends on what you pick, click modded servers and there’s a drop down with options

[desert urchin]

for the t2 30min and for the t3 2h

[desert urchin]

go to the store and then u can pick ur self

[prime quest]

Okay thanks you

[jolly estuary]

No I don't have any ban in any game
And my account it's since 2013 I will not do any thing wrong

[runic yacht]

I have deposited 10 pound into splitz and I am not getting the rewards ?

[vernal carbon]

hello swas plz try to rejoin and tell me if it worked

[runic yacht]

Just loading

[vernal carbon]

hi ninja we are sorry to hear that you got baned and think its unfair plz make a ticket at #❓┃submit-a-ticket and our staff will soon look into it

[shut kindle]

Why no one is replying to tickets?

[runic yacht]

it still says no permission

[vernal carbon]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[shut kindle]

You guys are randomly banning people and never replying their tickets

[vernal carbon]

did you use the bestrust code?

[runic yacht]

Yeah

[chilly lintel]

did you link the right steam account?

[shut kindle]

I have been playing rust for more then 3k hours and i have played best rust servers around 70 hours and suddenly they decided to ban me never look back into my tickets 😄 I have 0 steam game bans

[runic yacht]

Yes

i can send screen shots

[brazen prism]

whats the problem swas

[vernal carbon]

we are sorry that you feel that way we try to keep our servers as safe as possible and that sometimes crates problems

[vernal carbon]

he deposit 10 $ in splitz and did not get the kits

[brazen prism]

weird has i done all the steps Correct

[runic yacht]

yep used code right steam account

[brazen prism]

okay u can send in a ticket https://discord.com/channels/277748656420028426/1118287481322872842 and say the problem

and then they will guide u through the steps

[jolly estuary]

I send ticket from yesterday until now no response

[vernal carbon]

we are sorry to hear that but there is a queue

you have to wait in it like all others but im sure our staff will lok into it

[craggy vortex]

Good day, could you tell me when the Deep Sea will appear on your servers?

[vernal carbon]

hi forced wipe deep sea update will come to our servers

[craggy vortex]

Thank you

[vernal carbon]

happy to help

[hidden pendant]

Does that mean that deep sea will be here on force wipe?

[vernal carbon]

yep

🙂

[hidden pendant]

That’s fun, I hope they’ve fixed the fps drops it causes, that’s never fun

[vernal carbon]

that is why we waited so long to add it to not cause so much of a fps drop

[hidden pendant]

I remember playing and me and my group would all start lagging and immediately knew deep sea was opening😂

[vernal carbon]

🤣

[hidden pendant]

But I hope it’s fun, it just gets a bit boring tryna go late to the deep

[quasi igloo]

What were you doing

[sacred valve]

How to apply VPN Whitelist?

[cloud obsidian]

can i do it the same?

[quasi igloo]

im not doing it to unban him

[cloud obsidian]

ah okey

[quasi igloo]

im not ban appeal team

[quasi igloo]

Those shouldnt take too long

[cloud obsidian]

its been a day but i been told that you are short stuff on this type of stuff

[sacred valve]

How to apply VPN Whitelist?

[hollow ether]

can someone help me get unban on best rust i got my pc a month ago and have been banned on best rust for all this time

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842

[quasi igloo]

for whitelist not at all

[cloud obsidian]

noo for ban

[quasi igloo]

for bans its not as much as a small team but a team who looks into each case carefully

[sacred valve]

But after I bound my Steam and Discord accounts, there was no response, and I couldn't apply for an ticket either.

[topaz bramble]

im waiting like 1 week bro there is no any progress

im banned for sus account because i have 20 hours

[hidden pendant]

You made a ticket?

[topaz bramble]

yes i make 1 ticket 1 week ago and i make new ticket like 2 min ago again

please help

[regal belfry]

do not make any more tickets, when yo make another ticket you go back to the back of the que

[topaz bramble]

oh sorry than

[hidden pendant]

I know it’s annoying waiting but someone will get to you

[glass oar]

@fluid charm

[zealous swallow]

are all x2 eu servers have double monuments?

[median leaf]

No not all of them @zealous swallow usually on big big maps

[mystic shard]

@quasi igloo i made a support ticket 2 weeks ago and still no response. will i ever get a reply?

[quasi igloo]

support ticket or ban appeal?

[mystic shard]

ban appeal for suspicous account

[quasi igloo]

Im sorry im not part of the ban appeal team

[jagged mountain]

my dc been unlinked

[median leaf]

Can you try to relink again or doesnt it work

[jagged mountain]

whats the command

[strong delta]

/auth

[median leaf]

https://link.bestrustservers.com/ @jagged mountain

[strange wyvern]

الله يهديك م طلع باند
طلع باند متيم مع واحد و هو لعب سلو

@quick slate

[quick slate]

مهو قلتلك افتح تكت انا ما عندي اطلاع عالموضوع كامل اذا مبند شيتر ولا عشانك كاسر ليميت التيم

[white jungle]

Hi all, im looking for info, i have sent out multiple tickets regarding my random ban, that happened over a month ago. All my tickets have been closed and i have not heard anything back from the admins.

[slate falcon]

Did I buy the wrong thing? I bought vip but still stuck in queue

[nova wyvern]

في شات محادثه عربيه https://discord.com/channels/277748656420028426/1433833649765089291

• just eng here @quick slate

[nova wyvern]

just eng , if you wanaa talk arabic go here https://discord.com/channels/277748656420028426/1433833649765089291

[leaden dove]

Which kit have you ?

[slate falcon]

VIP all server 7 day ^_^

[regal belfry]

when did you purchase

[slate falcon]

5 minute ago

[leaden dove]

Did you restart Game ?

[leaden dove]

Then restart steam also

[leaden dove]

Did it help ?

[slate falcon]

i think so yes sir

[supple axle]

Hello

I need help,i write in the chat to make team with a random and i invited him in the team,but he is stayng afk and i don t wana play with him anymore if i am leaveing from the team and remove his sleping bag i get banned?

[rapid hare]

No you will not get banned

[hidden pendant]

Just make sure you reset auth on tc and kick from team or you leave

[supple axle]

Brooo

I teamed with him and killed me he distoyed my bag

[supple axle]

He killed me and stole my base🥲

[upper inlet]

w

[supple axle]

Does he get ban?

[livid quartz]

hm

[lyric grail]

no

[lyric grail]

no if he has stolen your base, but if he exceeds the group limit on the server he would get banned

[gilded surge]

whitelist

I need help, I'm trying to whitelist on the Brazilian server. I want to use a VPN to improve my pig's performance; I'm currently playing with 229 pigs.

[hollow ether]

can someone unban me ive been ban since i got my pc for haveing 0 hours

[rapid hare]

Hey,make a VPN whitelist ticket under https://discord.com/channels/277748656420028426/1118287481322872842

[rapid hare]

If you got banned then create a ban appeal ticket under https://discord.com/channels/277748656420028426/1118287481322872842 and the support will help you

[hollow ether]

i already have bout a month ago

[hidden pendant]

Someone will get round to it, it takes a little bit so just hold on

[hollow ether]

its took to long

[radiant tide]

The only thing we can tell you is to be patient.

[still fog]

Good afternoon, I have a question, have you returned Deep Sea to your servers?

[hidden pendant]

Not yet

[still fog]

Ok, thanks

[candid anvil]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[cyan crescent]

btw mods is it possible to see if someone reported me bc i just killed 30ppl and i really wanna know if they think i cheat

[tepid zinc]

I was banned for Ban Evading for using a VPN. Why can't they see my ticket?

[fierce tundra]

do you need your base to survive the whole wipe for it to count in the event?

[hidden pendant]

When did you open the ticket?

[round cradle]

hello, i opened a ticket does it take time for the support to reply ?

i can't play and i need vpn to access the server

[hidden pendant]

Yeah, there’s a backlog atm with tickets so yours will be at the back of the log, just hold on and someone will get round to you

[round cradle]

oh, i'm fck'd then

thx anw

[hidden pendant]

I wouldn’t say that, just gotta be patient

[candid anvil]

hi, you cant see the reports.

[placid saddle]

Why hasn't the staff responded to the ticket I submitted on March 16th?

[median leaf]

Thats an unusual wait time unless its regarding an in-game ban

For what exactly did you make a ticket? @placid saddle

[placid saddle]

Ban Evading

Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]vmNaxyJC1wxha | Timeleft:Perm

What is the reason why I was banned?

[short fable]

I got up in one day, thank you to all the admins who helped.

[hoary glen]

do you have more than one account?

[placid saddle]

I only have two accounts in total, and the other one rarely plays, which is also a normal account that has not been banned. I can provide account information.

[hoary glen]

that's the only reason I can come up with at the moment
just be patient please, someone will reply to your ticket it will just take some time

[placid saddle]

Okay, but I've waited too long.

[whole holly]

I have waited over 5 weeks now also because of ban evading, i hope i will get unbanned in less than a year

[hoary glen]

I do feel you, waiting is annoying especially if you want to play. But we need to make sure that everyone and every ticket is treated well and this sadly takes some time.

[uncut kernel]

cloud somone answer my ticket im trying to buy some stuff in the vip shop but it only lets me subscribe and i dont want that i want to do 1 time payment for 1 month

is there a way to buy it with no subscribton ?

[rapid hare]

You can buy Lifetime than you have it forever

[uncut kernel]

i dont want it forever

i want it for 1 month only

[rapid hare]

Okay if you buy it for one month than after 1 month you need to rebuy

[uncut kernel]

but at the checkout it says evry other month payment

can i stream it to you

so ???

[rapid hare]

I think you can buy it and directly end subscription

[uncut kernel]

idk how

[leaden dove]

If you buy it for just one month then it only last for one month

[leaden dove]

Any other questions

[random totem]

It has an automatic renewing system, so you should cancel the subscription after one month so that it doesnt renew the next month

[uncut kernel]

can i pay with paysafe card or there is no way for that ?

[frosty otter]

no deepsea on quad 2x?

[left nexus]

no

[left nexus]

on no server

[candid anvil]

deepsea wont be on any bestrust servers until facepunch fixes it.

[left nexus]

No

[left nexus]

just this here

[crimson rune]

nieje to možne aby vedeli kde mam TS a trvalo im to 15 minut nerealne určite použili cheating prosim preverit UKRAJINCI

[small wharf]

Hey, sorry you're dealing with that. It's incredibly frustrating for us all.
To ensure our admins can take action, please submit a player report here #❓┃submit-a-ticket

[sage fog]

@slate pecan reply to my ticket mannn im tryna play wipe

[left nexus]

You have to be patient when the admin gets to your ticket, it will be processed.

[surreal pier]

fk that waiting

yall trynna tell me someones gonna reply?

[solar lance]

So when are you going to take care of the laggy servers instead of just adding new ones that no one asked for

[jolly quiver]

Where do i report teamers

Solo Duo 2x 5 or 6 man are teaming there

[dire robin]

You can open a ticket regarding this issue.

[dire robin]

Everyone is being attended to one by one, please wait a little.

[rapid hare]

Make a player report ticket under https://discord.com/channels/277748656420028426/1118287481322872842

[simple hedge]

yo im linked but im not getting my discord kits

[leaden dove]

Pls make /auth and then if its not there restart steam

[leaden dove]

I hope it helped you, have a great afternoon.

[zealous mist]

on duo 2x, there are 2 smoils and 2 large oils, how do i know what codes are for the right one?

[dire robin]

@magic thunder

[devout basin]

yo is there deep sea on bestrust servers?

[glass oar]

no there cuz it made alot of drop frames in our servers, we are waiting for the fix stay tuned ❤️

[lofty pivot]

was told that it might be changed this force, is that still the plan?

[candid anvil]

if it gets fixed this force wipe then i think they will add it to the servers

[barren mica]

Does it matter how many boosts you use for the nitro kit? Boosted once 5 days ago but nitro kit is saying no permission not sure if its said anywhere / how it works

[candid anvil]

it doesnt matter, try /auth in game.

[barren mica]

literally just worked after trying the past few days, thanks

[candid anvil]

im happy to help.

[thorn bear]

helpppp

the mods wont look at my ticket

[median leaf]

Be patient

@thorn bear especially if its an appeal ticket. It takes time to review those

[lime coral]

Hi

i have opened a ticket 2 days ago

and there is no reply

[median leaf]

Hey friend it can take some time for our moderator team to handle your ticket

Especially ban appeal tickets @lime coral

[weak fossil]

can we online people when offline protection is on

[median leaf]

AFAIK we dont have offline protection

@weak fossil

[chrome plaza]

i have submited a ticket 7 days ago for ban appeal, still didnt get answered.. is that normal?

[weak fossil]

are u dumb

there is litteraly offline protection in 2x main weekly

if u dont know the answer dont even answer

[median leaf]

@weak fossil No u cant online during offline protection

We are here to support you guys lol no need to call ppl dumb

[median leaf]

Yeah its normal. Especially ban appeals

[lucid helm]

D

F

[echo carbon]

Anyone know if my ban appeal will be replied to via dm or not? I submitted a ban appeal on 2/19 and still have not heard anything back. Still banned too unfortunately.

[small wharf]

Hello, i'm sorry. I know it's really frustrating. Tickets are handled from oldest to newest and I assure you, you'll get a response in due time. So please be patient

[echo carbon]

OK i wasnt sure. I had asked another question in the DM and it said session cancelled or timed out but I wasnt sure if i cancelled everything or i the ban request still went through

[languid zephyr]

No

[outer valley]

Hello im sorry for this situation all tickets in queue and all you can do its wait when admins search your ticket 🙂

[cursive canyon]

I’ve done everything, and they still won’t let me in. I think I’m still banned. Please help me.I’ve done everything, and it still doesn’t work

[hidden pendant]

whats the issue

[river cypress]

I have been waiting for over 24 hours, the VPN ticket wasnt resolved yet

[short fable]

I got banned again yesterday for no reason, please help!

[cursive canyon]

It won't let me in, I'm still banned for taking too long to join Discord, I've already done everything

[quick slate]

hello Xlucifer please submit a ticket here #❓┃submit-a-ticket

[quick slate]

let you in where ?

[short fable]

I sent it, is there a chance of a quick response? The same thing happened yesterday.

[quick slate]

we have a small team of admin just wait for your ticket every ticket is being handled in order

[short fable]

I understand

[quick slate]

I hope you get unbanned buddy thx for understanding

[pearl ruin]

excuse me what about wipes tomorrow duo x2 #10 and trio x2 #10. are those servers get full pop in short time?

[short fable]

My friend, I ate it yesterday too, I don't know why I ate it. It opened today and I ate it again.

[quick slate]

its a very small map with 100 pop

[quick slate]

whats the reason that you got banned for ?

did it tell you ?

[short fable]

There's no reason, the same thing happened yesterday. ban evading

[short fable]

No, it wasn't said, but my ban was lifted.

[pearl ruin]

both?

[short fable]

I'm not doing anything, I just want to spend time with my friends.

[quick slate]

yeah np the admins will see it

[quick slate]

yeah both

[pearl ruin]

okay ty

[quick slate]

np

[regal belfry]

is that when you put you ticket in for it

[river cypress]

abt

[hollow pendant]

YO WE HAVE A TEAM OF 4 ON A TRIO SERVER if i send video can you guys ban them

[regal belfry]

make a ticket and send all relevant info

[hollow pendant]

i did just waiting

[regal belfry]

great work

[hollow pendant]

i got a text in ther chat it says thanks for the report does that mean they got banned

[regal belfry]

it means admin will be looking into it,

[hollow pendant]

alr thank you

[mild nest]

I did the bestrust affiliate and still can’t use the kit

[hollow pendant]

/auth

how do i now of they got banned

[regal belfry]

do you know their names

[hollow pendant]

yea

[regal belfry]

dm me and i can check for you

[fickle folio]

I was having issues claiming my splitsgg kit and eventually it was just because i was a dumbass. But thanks to @regal belfry they helped me out throughout the entire thing giving tips on what to do to try and fix it. big appreciation to them

[regal belfry]

your welcome happy to help, we got there in the end.

[fickle folio]

yeah fr

[vagrant pond]

can someone help me? i got ticket at february eleventh , and i still havent been unbanned

[quick slate]

hello lollymilfhunter yes ban tickets takes some time since we have a small team of admins you have to wait

[vagrant pond]

but how and when wiil i be able to find out what got me unbanned?

[quick slate]

the bot is going to tell you in the ticket when the admins say somethings about it

[fresh ferry]

I have a question. Why isn't there a Deep Sea option? Can you tell me?

[candid anvil]

Because the deep sea caused frame drops so until facepunch fixes it it will be removed

[vernal carbon]

deep sea will come to the best rust servers force wipe

[haughty pawn]

Hello does someone know how long it takes before someone react to your ban appeal i'm waiting since friday.

[quick slate]

hello fabian we have a small team of admins you to wait until its your turn in the tickets

[lyric grail]

Hello sir, we have a small team of people to handle ban appeals. and over 500¬ ban appeal tickets every day, and the team cant handle them all. But dont worry, it usually doesnt take more than 2 weeks

[lyric grail]

Bestrust was designed for low end pcs, but deepsea was causing frame drops everytime it started. Facepunches are alerted of this problem, deepsea will come back when they fix the problem

[azure otter]

hey sorry to ask but for some reason i was banned for nothing and its a perm ban ive done a ticket but it says i have none when i did it please can i get some help

[novel surge]

Hi! Your ticket is still active. It hasn’t been reviewed by the staff team yet because it’s a ban appeal, and those usually take a bit more time to be checked.

[azure otter]

okay thank u i hope i can play again as its my fav sever with my friends

[novel surge]

Don’t worry, if you didn’t do anything like cheating, you should get unbanned. The staff team just needs some time to review the appeal.

[short fable]

I don't know why I got banned please help

[hidden pendant]

Have you made a ticket yet?

[languid zephyr]

Can u make a ticket plz

[short fable]

I did but the reason was not said

[small wharf]

Hello, can you please send me your steam ID?

[hidden pendant]

if you've already made the ticket then just be patient, theres a backlog atm of tickets and someone will get round to it

[short fable]

76561199224281518

[ebon harness]

Where is the deep see on ther servers?

[solid shale]

Deep sea is disabled due to lag!

[spiral bramble]

deep sea has been removed due to lag reasons

[desert urchin]

if u want any help ask guys

[kindred sleet]

can you buy stuff off the shop using skins

[spiral bramble]

no you cant buy stuff using skins im afraid only use crypto or cards

[solid shale]

No, i dont believe so

but you should check!

[spiral bramble]

@haughty pawn the ban appeals team is small and take a while to sort tickets as the oldest tickets are dealt with first ewith the newest tickets at the back of the pile so just be patient please

[spiral bramble]

you can use skins to buy ! 😄

[median leaf]

@spiral bramble check dms

[spiral bramble]

?

[median leaf]

Check my profile for the link

[zealous mist]

Literally asked this a day ago and still no reply?

[spiral bramble]

it would bethe codes

[glass wren]

how do I verify

[spiral bramble]

but with 2 written on the end

[spiral bramble]

./veryify

[glass wren]

/verify

[solid shale]

In game!

and when ur done done forget to run /auth!

[glass wren]

ooh yes thanks

[spiral bramble]

np

[glass wren]

👍👍👍

[solid shale]

No problem

[pulsar epoch]

5 weeks, no respons to ban appeal, don’t tell me anymore to waot fr)

[spiral bramble]

send me your ban id

[pulsar epoch]

Lost staff aplication, and paid kits just bc nobody respond

[pulsar epoch]

Steam id or what?

[south patrol]

76561198220363585

[pulsar epoch]

Not yours man

[spiral bramble]

send me the id to your actual app

like your ticket send me your ticket id and ill speak to a high up

[pulsar epoch]

I don t know how bro

[spiral bramble]

join duo

and screen share

[south patrol]

I also created a ticket two weeks ago.

76561198220363585

[spiral bramble]

tickets are dealt with oldest bans dealt with first

[spiral bramble]

as your ticket is 2 weeks old you should have a responce soon if you dont feel free to dm me in a week and i will speak to higher ups

[white jungle]

Hi all, im looking for info, i have sent out multiple tickets regarding my random ban, that happened over a month ago. All my tickets have been closed and i have not heard anything back from the admins.

[spiral bramble]

send me your previous ticket nums

[south patrol]

Thank you for your support.

[regal belfry]

when did you submit youlr ticket

[spiral bramble]

no problem

TRP it was over a month ago

[white jungle]

Where do you see that

[spiral bramble]

join duo and screen share

[white jungle]

20th feb

[regal belfry]

how many tickets did you submit

[regal belfry]

have you only submitted one ticket

[mighty jolt]

what does it mean if it says "EAC: Authentication timed out (1/3)"?

[regal belfry]

can you verify you r files

[spiral bramble]

try restart your pc and rust maybe close rust with task manager also

[fair inlet]

hello i submitted a ban appeal ticket a couple weeks back and ive yet to get a response. can anyone help me out?

[regal belfry]

whats the date of your ticket

[fair inlet]

12th march

[regal belfry]

your ticket will be answered, we ask for your patience

[vernal carbon]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[fair inlet]

okay thanks for both of your help

[haughty pawn]

Alright thanks Zepha

[small wharf]

@short fable sorry for replying so late, you got banned for ban evading. Do you have another account that is banned?

[hollow vessel]

I crerated a Ticket a month ago and still not been adressed, please advise?

[vernal carbon]

Hi, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

and plz do not make another ticket

[spiral bramble]

sorry to hear this but the appeals team is small i would adivse to wait a few more weeks then speak to higher staff

[hollow vessel]

honestly I can understand a few weeks but over a month just isnt good enough

[spiral bramble]

as stated above the appeals team is small and it may take some time im afraid but your ticket will definetly be dealt with i assure you

[hollow vessel]

i think that over a month is more than acceptable and i would like to esulate a complaint to "higher staff" please

[spiral bramble]

can you join the duo vc so you can provide proof that you have waited this long please?

[hollow vessel]

in there now

[glass oar]

He will join you just wait for him

[hollow vessel]

Thank you for your time

[pine lava]

@regal tusk how do i apply for CM?

[spiral bramble]

dont @ the owners please @pine lava

[pine lava]

why dont you guys just make it so you cant @ them

didnt know that mb

[spiral bramble]

np

[regal tusk]

Open stafg application

#🔍┃open-applications

[snow nebula]

im stuck in receiving data

[arctic crag]

I would try restarting your game and try verifying game files.

That normally fixes it

[pine lava]

last time I did I got denied cuz I got muted in chat a couple times a while ago

[limber citrus]

Hi its me again how long is queue ticket now?

[limber citrus]

Im waiting from february hahah sooo

[solid shale]

The ticket's are based from newest to oldest, so oldest tickets gets checked while new ones take a bit to process

so give it a bit and i bet you will get a response!

[clever spear]

how long ago did you get muted??

[tribal shoal]

is there deep sea on 2x trio servers?

[naive karma]

is there deep sea on 2x trio servers?

is there deep sea on 2x trio servers?

[rapid hare]

No deepsea is currently removed due to performance issues

[tribal shoal]

thanks

[rapid hare]

No problem

We hope facepunch fix it with next forcewipe

[copper panther]

WHY recycling Large Solar Panel at Mining Outpost on 2x server it gives only 3 HQM instead of 13 ???

[stable apex]

need a supp

[median leaf]

Hi whatsup

[stable apex]

is it allowed to team up on this server

because i just got raided from 7 people on best rust team max 5

[median leaf]

Id suggest to #❓┃submit-a-ticket when you're suspicious of anything against our ToS

[median leaf]

Yh check the efficiency of the recycler

[drowsy vortex]

Can someone please look at my ticket

Been trynna play but got kicked for sus account I’ve played bestrust plenty in the past don’t understand

[hidden pendant]

when did you make the ticket? was it today?

[median leaf]

The 'sus account' kick is automated for low hour or private profiles. Staff will manually verify your ticket soon

Be patient for now

[clever spear]

also if you have someone added and they are banned

[crimson folio]

where do i see what region thoose wipes are

[clever spear]

did doesn't say and it should your best bet is too look on rust and see what region it is

[crimson folio]

sorry but what did u write there i only understood the part to look it inside rust

[sick sedge]

He said, It dosen't say anywhere. your best bet would be looking for it when you load into the server

[crimson folio]

alright

[true kelp]

How do I apply for a whitelist to enter and play on the server?

[left agate]

verify

[left agate]

it should just let you play the server if you want the starter kits you gota link your steam account to bestrust discord

[true kelp]

I've completed the verification but still can't join the server. How long do I need to wait after verification?

[median leaf]

Cant join the server?

@true kelp You mean kits?

[daring heath]

hey guys and girls, how long would it take for someone from the staff to reply on the ticket??

its been since 02/28

[red lava]

Hello! All tickets waiting in queue right now!

[vernal dragon]

why cant i claim my regular kit when i have just hit 100 hours

[serene pollen]

Hey my friend just try /auth

[vernal dragon]

i havr still isnt

[red lava]

Hello! Try /auth in game chat if thats doesn't work relink on site and write /auth in game chat again

[true kelp]

Kicked: VPN Requires Approval | Appeal at discord.gg/bestrustserversKicked: VPN Requires Approval | Appeal at discord.gg/bestrustservers

[red lava]

Hello! You can write appeal VPN WHITELIST here: #❓┃submit-a-ticket

[true kelp]

I've already completed the verification, but I'm still getting this error/notification.

[red lava]

can you dm me pls

and send screenshots or videos

[proper hemlock]

It takes a while sometimes. Maybe try to restart rust

[nova fiber]

which servers have the Deep Sea

[candid anvil]

right now none of them have it.

[nova fiber]

bruh

[cursive cloud]

Deep Sea is been disable on every best rust servers duo to a lag spike while spawning, we are waiting for a update from face punch to bring it back on.
Is anything else we can help you today?

[small wharf]

Hello at 100h playtime you don't get regular kit you get survivor kit as stated in #🏆┃playtime-rewards┃🏆

[drowsy vortex]

@hidden pendant yes I made a ticket today

[fossil vapor]

The team will review your ticket in detail.

[river cypress]

My account is "new" because im actually new to rust, because of that i am apperantly not allowed to appeal for VPN whitelist, i can do anything to proove that i only have 1 steam accounbt\

I am not about to wait another 24 hours for a ticket to go through

could someone addres this?

[left nexus]

Can u send me your steam acc via dm

[river cypress]

dms

[noble scroll]

whats turret limit?

[molten mortar]

Im playing rn on the solo/duo #4 and cause there are 2 smoil and 2 large i have the question what are the codes to look at them or are you only able to look at 1 and hope thats the right one ?

[sudden smelt]

id say you make a ticket bout that

and lucas i think it should be writen on the turret when you hold it

[molten mortar]

thanks

[dire robin]

12

[dire robin]

If you open an ‘Other’ ticket in the #❓┃submit-a-ticket channel, you can receive a quick response.

[slim robin]

I NEED HELP PLS

[sudden smelt]

With what

[dire robin]

What’s the problem?,

[slim robin]

if theres 2 large how do i input cameras into other large

[sudden smelt]

Open a ticket and 'others' https://discord.com/channels/277748656420028426/1118287481322872842

[dire robin]

If you open an ‘Other’ ticket in the ⁠❓┃submit-a-ticket channel, you can receive a quick response.

[slim robin]

so u canth elp me

[dire robin]

#❓┃submit-a-ticket pls

[vale blade]

Good afternoon. Why did my unblocking ticket just vanish? I had to create a new one, but there hasn't been any update on it for six hours now.

[drowsy vortex]

@fossil vapor bet thank yall

[spice sigil]

Will there be kits on this monthly with the cash prize? Will be super pay to win if so

[brittle plaza]

is deep sea enabled on duo server?

[blazing comet]

Rn there is no deep sea. Maybe it gets fixed next force.

[radiant tide]

What do you mean unblocking ticket?

Unbanning ticket?

[vale blade]

Yes

[slate panther]

help i used the code on splitz gg and how do iget kit

[quasi crypt]

hello

im playing in solo/duo and the missle silo card swipe is not working

can someone help

is there a admin online?

[radiant tide]

Is it taking away the durability of the card?

[radiant tide]

Do /splits

[drowsy vortex]

ngl ive waited 2 days is there alot of tickets open or something

[radiant tide]

Unban tickets are currently out a while. I would ask for your patience while they are reviewed. It can take a while.

[radiant tide]

2 days for what type of ticket sir?

[short gate]

141.11.117.4:28017

Server down?

<@&513265319096221697>

[radiant tide]

Please don't ping admins. We are aware of the situation and are looking into it.

[storm jewel]

👀

[short gate]

still waiting after 1 hour...

[drowsy vortex]

@radiant tide ban appeal got kicked for sus account never had this problem they said it could've been someone i added recently but i deleted the ppl i had added recently just in case

[stiff narwhal]

when are you going to add deep sea?

[regal belfry]

if you have submitted your ticket we ask you remain patient until we look into it

[radiant tide]

Deep sea is disabled until Facepunch releases an update to resolve the lag and FPS drops it causes.

[stiff narwhal]

on other servers it works fine for me lol

[regal belfry]

we will keep you updated when it will be added

[heady prism]

Good evening, I've been trying to access the servers for an hour and a half, specifically the solo duo trio 2x #7. I don't know if it's a problem on my end or with the servers.
Did the servers crash or what happened?

[regal belfry]

We are aware of the issue going on and are actively working to resolve it."

[heady prism]

Okey, thank you so much. Will there be an announcement when it's back online?

[regal belfry]

yes

[heady prism]

How long approximately? Sorry for being so persistent, I'm sleepy.

[frosty beacon]

so i've open a ticket but no human responded

[radiant tide]

What type of ticket?

[frosty beacon]

a report ticket

[radiant tide]

Unsure at the moment. It has been escalated and is actively being looked into.

It appears that this is only affecting NA servers at the moment.

[frosty beacon]

had players in solo server #6 i think it is having Allies and sharing resources and loot

[radiant tide]

It may take some time. I will ask you for your patience.

[frosty beacon]

@radiant tide ok thank you

[heady prism]

Okey, Thank you very much for responding

[radiant tide]

No problem. It is what we are here for! ^_^

[storm jewel]

Hey, we hear your issues and thank you for reporting, I believe it might be host issues with the server, i have contacted the owner and he will see soon as he is back on. SO SORRY GUYS, please be patient with us as we try and resolve this.

[short gate]

IM KMS

[warped anvil]

can we get a reroll on the trio 2x - 5's maps they blow

[glass oar]

https://discord.com/channels/277748656420028426/1488232607069114388 here u go

[rich gazelle]

How long does it ussually take to get a answer on a ban appeal ticket?

[tawdry warren]

No specific time because so many tickets banned appeal

[rich gazelle]

ok

[hollow prairie]

I server boosted last week, and i was able to get the server boost kit, but now it is gone. How often do i need to server boost to be able to use the kit on a fresh wipe?

[small cedar]

U can use booster kit just 3 times in all wipe.

I boosted server just once and still getting kit. So I don't know correctly

[copper plover]

Did you try /auth in-game?

[deep oasis]

is deep sea available now?

[novel surge]

Hi, we hope Deep Sea will be enabled at the next force wipe

[twilit trout]

Hi, is the deep sea available on max5 Servers

[glass oar]

Hey there actually deep sea making some problems in the server so it will be back when it get fixed

[twilit trout]

oky then 2x main when its will wipe ?

[glass oar]

All main servers gonna wipe after forced stay tuned😊 😊

Any thing else ? @twilit trout

[twilit trout]

no ty

[glass oar]

I'm glad to help u have a good day

[full fable]

i have a question,if i buy the resources kits,after the wipe i can redeem them instantly or is it after 2 hours?

[wary mango]

it would be after the cooldown on the kit is over you can claim it.

[runic yacht]

When will deep sea be added to the servers ?

[novel surge]

Hi, we hope Deep Sea will be enabled at the next force wipe

[timber onyx]

Hey is there a leaderboard for each servers ?

[cursive cloud]

/leaderboard or /info

[timber onyx]

It's not possible to see other ppl stats ?

[cursive cloud]

No, we don´t have like a full leader board from all players in that server. but feel free to make a #1135493215374553138 so we can add one in the future

[quasi crypt]

No it wasn't, is just wasn't glowing blue while it doesn't need a fuse and gave the error sound like you enter a wrong code on a code lock

[radiant tide]

You need a red card for missile silo

[ocean frost]

is there deep sea in bestrust servers?

[cursive cloud]

Hello, No Deep Sea is been disable in all best rust server duo to the lag spike while spawning, we are waiting for a update from face punch to fix it before we add it again.

[iron hazel]

hello

[wary mango]

how can i help

[lofty pivot]

[distant violet]

Can Anyone Please Guide Me Regarding Approval For VPN?

[tight pendant]

why i cant use kit ? i got discord kit but i cant use do i need wait 24h?

[wary mango]

do /auth in game

[tight pendant]

for refresh?

bcs i used this kit yesterday i think

[wary mango]

there is 24 hours in between kit uses on the same server

[wary mango]

#❓┃submit-a-ticket

[sacred path]

i helped him alr dw

[wary mango]

good boyyyyy

[sacred path]

alrightttt

[vagrant pond]

but i’m waiting since 11.02.2026

[sacred path]

@open violet

[median leaf]

Appeals take time to review.

[solid minnow]

Can you answer my appeal, I have been waiting for about 2 weeks, imagine

[left nexus]

You have to be patient when the admin gets to your ticket it will be processed.
The unbanning team is very small, so it may take some time

[soft lagoon]

my friend have his ticket opened for 23 days

how can you say be patient when he is waiting for almost a month

[left nexus]

.

The Team is very small

[soft lagoon]

i understand that, i also just opened a ticket now, i see people here that have waited for over a month will i have to wait a month to get a simple response?

there are atleast 200+ trial moderators and moderators what are they doing?

[proper hemlock]

Trial mods can't handle tickets at all and mods just tickets of the category other. The team for ban appeals is way smaller

[left nexus]

What do we moderators have to do with an unban? The trial users can't process tickets, and we moderators can't even see them

[timber vapor]

GUYS, WHAT BESTRUST SERVERS HAVE DEEP SEA?? (SOLO/DUO MB?)

[hidden pendant]

none

[wispy ether]

none

[timber vapor]

ALL? NO ONE?

[wispy ether]

none

[timber vapor]

omg? okey

[hollow ether]

Kicked: Suspicious Account | Appeal at discord.gg/bestrustservers | [ID:]hu5mqc5io | Timeleft:Perm can i get unban i got ban for being now

[hidden pendant]

You need to make a ticket g

[hollow ether]

have over a month a go

[median leaf]

Appeal tickets take time

[frosty wind]

where is the map voting for Bestrust Solo/Duo/Trio/Quad/Max5 2x Monthly

[median leaf]

Probably tomorrow as map votes are usually 1 day prior to wipe

[frosty wind]

thanks

[tall sand]

Someone know where i have to use the "BESTRUST" code in splits.gg?

[heady badge]

Someone from the French chat is waiting from the 08/02 and me it’s almost 3 weeks 🤣

[median leaf]

right here

Let me know if it worked 🙂

[tall sand]

It does, how i can prove i have rust?

[median leaf]

#💎┃rustmagic┃💎 Check here for additional details

[tall sand]

It doesnt say there how to do it 🙁

[soft lagoon]

crazy

[median leaf]

What does it say when you enter the code?

[tall sand]

I cant sent a picture here

Can i do it to you dm?

[median leaf]

DM me

[tall sand]

Done

[plush fern]

Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]GAb4FwzPt4TCx | Timeleft:Perm is this because i changed my internet operator?

[errant spoke]

It could be, its better if you open an appeal ticket for further information.

#❓┃submit-a-ticket

Also, if you're using a VPN, make sure to open a VPN whitelist ticket.

[plush fern]

hello i opened appeal ticket and im waiting

im waiting long time

[errant spoke]

Great, keep in mind there are tons of tickets so it'd take some time for admins to look into your ticket so please have patience. Thanks for your cooperation and sorry for any inconvenience I know bans sometimes could be tempting.

[plush fern]

yea thaks but how long i will have to wait im waiting like 1month+

[errant spoke]

You've had the ticket open for a month?

[plush fern]

yea

[errant spoke]

With no response?

[plush fern]

i opened also vpn ticket and someone replied like in 1 day

yep

[errant spoke]

I will try contacting my higher ups about your situation and sorry again for the wait. Hope your problem is solved as soon as possible.

[plush fern]

ok thanks

[errant spoke]

You're welcome! 🤍

[steel lintel]

will I get faster answer to ticket if I buy VIP?

[hidden pendant]

No

[steel lintel]

crazy, so never unban for suspicious acc gg

[hidden pendant]

There’s a backlog of the tickets atm all we can ask is be patient

[steel lintel]

be patient for several months sure

[hidden pendant]

How longs your ticket been open?

[steel lintel]

15.2.

and as I saw here in chat
it is going to take several months

[hidden pendant]

So it’s been open like 2 weeks? Give or take

[steel lintel]

2 weeks? XD 15.2.
now is 30.3.

[hidden pendant]

Oh mb I thought the 2 was a 3

[radiant tide]

The ban appeals team is small. Unfortunately moderators don't have an exact timeline on when your appeal will be heard. We ask for your patience as we get an influx of ban appeals. There is nothing we can do to speed up the process as they go in the order that they are received. @steel lintel

[steel lintel]

tell me why are u banning ppl for suspicious acc ? when u have not enough moderators to solve that?

[radiant tide]

Moderators don't ban nor do they hear cases on unbans. We are simply here to answer questions to the best of our ability and to moderate the chat.

[steel lintel]

so admins or anything else
it doesnt matter

[radiant tide]

Even some admins are not on the ban appeal team. Like I said it is small.

[steel lintel]

increase your team or stop banning ppl for nothing

atm my only option is to buy new acc

[radiant tide]

Buying a new account will only get you banned for ban evading, and thus making your original ban permanent.

[steel lintel]

like it matter if I have to wait for several months

for doing nothing

[radiant tide]

Sorry you feel that way.

[craggy eagle]

How many people are responsible for ban tickets? It's lky the biggest problem the server

[radiant tide]

It changes. We are between 5-10.

[craggy eagle]

The number is far too low in my opinion. There are definitely 100 or even more people banned on the server every day for the most ridiculous reasons, and for such a long time. Like it forbids all small things. Do you know that you can be banned for using a VPN? That's simply unbelievable. I suspect you're using an anti-cheat system that does this. This is a very outdated way to ban half the community. I've also been banned for a very, very long time, but nobody will care in a month anyway. I urge you to fix this somehow.

[hidden pendant]

It is low but you’ve gotta think at it from a trust standpoint, if we just accepted anyone then people would be doing applying to help with tickets just to unban their friends and then stop

[clever spear]

it also takes a long time too get too that point its not like someone can make a staff app and become a person that can unban i know its not the best i will try too talk too someone about your problem but we cant do unbans

[radiant tide]

You can apply for VPN whitelist and that is answered usually that day.

[lament ivy]

how long does ban appeal tickets take to get a answer?

[clever spear]

it might be a little there is a high volume of ban appeal tickets

[craggy eagle]

I know and understand it, but it affects too many people, including me. I request an improvement to the system, one that relies less on anti-cheat and more on moderator oversight. Thank you anyway.

[lament ivy]

Got banned because of crybabies that cant deal with anyone being good at the game

[clever spear]

did you make a appeal ticket?

[lament ivy]

yes

no answer yet

[clever spear]

its gonna take a while just wait please

[lament ivy]

fun having to wait days to play your favorite game on your favorite server

[clever spear]

ill see what i can do I'm very sorry you cant play right now

[hollow furnace]

When is deepsea coming back to br servers?

[clever spear]

whenever rust gives it the next update

[wispy ether]

when facepunch fixes the lag

[hollow furnace]

Okey thx! 🙂

[quasi crypt]

No.. you need a blue card

[radiant tide]

Missile Silo was changed to red.

[formal needle]

Bro it’s dumb. I got banned for having vpn on and I didn’t mena to have it on I had it on cos it’s auto vpn if you turn on ur pc your vpn stays on unless u turn it off

And plus I have never ever played this server before

[cobalt schooner]

i got perm banned for being new to rust

this is dumb

[formal needle]

First time loading in serv already banned over stupid vpn accident

[cobalt schooner]

Like god forbid a new player plays a modded sever

[formal needle]

Bro trust me if 5 man complains they ban u over them

With no proof no nothing u just get banned that’s why some servers don’t deserve the name they got

[hidden pendant]

I mean do you have proof that you was banned due to the 5 man reporting you?

[formal needle]

It’s as if some serves are doing this for sssy money and that’s it

[formal needle]

I am not the 1 banned buddy 😂😂

I got banned for having VPN on

First time loading in on this server

[hidden pendant]

But your the one saying if a 5 man reports you you get banned I’m just asking if you have proof of that

[formal needle]

Yes if u need it ? Like what’s use ur brain

[hidden pendant]

G your making one complaint but you’ve banned about something else so I’m tryna figure out what the actual issue is

[cobalt schooner]

Can i get unbanned plz

[formal needle]

I didn’t make complaint I just stated fact was it aimed at you ?

Or was it aimed at the server ?

[cobalt schooner]

PLZ

[hidden pendant]

I’m asking what your complaint is and if you’ve made a ticket that’s all

[chilly lintel]

@hidden pendant is it normal for my staff aplication to open a ticket? like once i did the application?

[sick sedge]

Yes

[chilly lintel]

what does it mean

[sick sedge]

No idea it just make one

[chilly lintel]

🫡

[hidden pendant]

Yea it’s opens like a normal ticket, select staff app and then follow the questions

[sick sedge]

It might be for them to be able to contact you

[cobalt schooner]

i have a question, why did i get perm banned for being new to rust

[sick sedge]

Its not couse your new to rust, its because your account probly have low hours

[cobalt schooner]

i bought rust yesterday

so yes i dont have any hours

[cobalt schooner]

I just dont play steam games but cuz of that im just getting ducked

[sick sedge]

Have you made an apeal yet

If not make one here. #❓┃submit-a-ticket message

[cobalt schooner]

i have but i dont have all day, i have work soon

[sick sedge]

Your just gonna have to wait, There are so many tickets, and they are all in order, so your probly last

[cobalt schooner]

what the frick

i just made a big play than perm banned is kinda crazy

[sick sedge]

Yeah i wish i could help you, Can't see tickets sorry

[cobalt schooner]

got it so i just get fricked cuz im not a steam gamer

thank you, have a nice day man

[sick sedge]

What have you said in the ticket

[cobalt schooner]

everything that it asked me

[sick sedge]

Can you send me a ss

[void dagger]

quick question

how long does it take for a ticket to get replied to?

[sick sedge]

There is no exact waiting time, the tickets are looked at in order.

[cobalt schooner]

too long

[void dagger]

ive waited 2 days now

[cobalt schooner]

good lord

im cooked

[radiant tide]

Apply for a VPN whitelist then.

[chilly lintel]

no, i opened one and then after 3 hours a ticket opened

[sick sedge]

That might be sombody looking at it.

[chilly lintel]

oh okay

[alpine spear]

Good day, i have been waiting for 1 week on a unban request, is this normal?

[merry tiger]

did u open ticket

[chilly lintel]

i got in to the staff team :)

[radiant tide]

Congrattz

[alpine spear]

yes i did

[merry tiger]

when you open it

[woven salmon]

Didnt get any reply?

[alpine spear]

22-3, and havent received a reply

[merry tiger]

ok im going to check and tell u

[alpine spear]

Thx!

[merry tiger]

ywlc

[alpine spear]

what does ywlc mean?)

[tall tree]

duo x2 7 10mins past time still not up??

[merry tiger]

you are welcom

[median leaf]

@tall tree What about now

[buoyant mural]

Could the management personnel please handle my appeal form? I haven't even accessed the server. The previous whitelist application showed that my account has been banned in BestTrust! I'm very anxious and need to start a new save with my friend.

[desert urchin]

sry the admins are gona do it u just gota wait and sit tight pls because there is a lot of tickts

[small wharf]

Hello what did you get banned for?

[buoyant mural]

Using a junk VPN node, I accidentally landed on the server.

Then I was banned. Later, I learned that the service required a whitelist.

[alpine spear]

did you find out anything?

[merry tiger]

u must wait your turn there is a lot of people ahead of you just wait a littlee and they will see your ticket

[alpine spear]

👍

[merry tiger]

they are working to resolve all the ticket

[buoyant mural]

Thank the staff for their efforts.

[fair pumice]

[chilly lintel]

https://cdn.discordapp.com/attachments/1408695900393443341/1462695696946692117/IMG_7213.gif

👿 no embeds

[radiant tide]

https://cdn.discordapp.com/attachments/1408695900393443341/1462695696946692117/IMG_7213.gif?ex=69cd6445&is=69cc12c5&hm=fbb3da5a7df6da4977db4ac89a18d08e065578f7d52abdbc63694b4f524dcdc9&

[small wharf]

Please stop sending messages like this and stop using Google translate

[fair pumice]

[steel lintel]

Waiting more than a month + some ppl here waiting several months

Just joke server

[small wharf]

Hello I know it's frustrating but the ban appeal team are doing their best to reply to ban appeals

Also we reply to tickets in order from oldest to newest

So you'll get a response in due time

[steel lintel]

Fck off
Dont use bot to ban ppl for no reason if you cant solve tickets

Never ever seen it on any server/game

[small wharf]

Every game uses a anti cheat and we can't have admins work 24/7 they also have other things to do and they have a life too. So we use a bot to help us

[steel lintel]

Ye and in every game you get answer in few hours

[median leaf]

I know its frustrating but be patient please

[steel lintel]

Max 1 day

[small wharf]

I know it's frustrating and I'm really sorry. But our team is doing its best too

We receive 500 tickets a day so pls be patient

[silent birch]

from what time to what time is the raid timer on

[steel lintel]

Weird to have 500 tickets per day when u have trash system

Which bans ppl for no reason

[small wharf]

Please calm down sir

[silent birch]

shush mate u got banned for a reason get mad just accpet it

[median leaf]

@graceful quiver

[steel lintel]

Why should I?
Will I get perma ban?
Is it somehow different to state that I am in now?

[cloud obsidian]

I have been trying to get my ticket answer 4 months ago and got banned on Discord now i make a new Discord cuz i like this servers and i know i am innoct samé problém on survivors and they can answer me insta but here i need to wait unlucky i guess

[steel lintel]

Ofc xD suspicious acc on 10years active steam acc

[silent birch]

dont get so mad jus be patient like

[small wharf]

Did you get banned in another game?

[steel lintel]

Never

[silent birch]

can someone please answer my question if possible?

[alpine spear]

are you also banned for "susipcious account"

[steel lintel]

No bans
Active steam acc just with Rust break for few years bcs of low pc

[alpine spear]

m2, lmao!

[steel lintel]

Ye as most of ppl xD

[median leaf]

We can discuss here for 10 hours but I recommend to give as much detail in your appeal ticket and be patient .

[steel lintel]

XDXDDDDD

[median leaf]

Nothing we can do here

[cloud obsidian]

Nice argument i have been banned on rusty moose and survivors and both servers unban me cut they now there are players just better then others you would not get 500 ticket per day if the admins would do the right job and not be giving the bans for free

[median leaf]

We are not getting 500 tickets a day the person who said that is already spoken too @cloud obsidian

[steel lintel]

They are making random bans and trying to argument that they have many tickets xDDDD
Pro tip, fix your god damn bot or just remove

And number of tickets will rise down

[graceful quiver]

Between 05:00 and 12:00

[silent birch]

ty sir cat commander

is that uk time?

[graceful quiver]

Yes it is 🙂

[silent birch]

is that for the main 2x?

i mean for the quad monthly 2x sorry

[cloud obsidian]

My personal opinion if they are not ban from facepunch them self they are not cheating or scripting i am playing this fame since beta almost 10 k hours and i know when someone is cheating or not ban on your server 4 months ago and still not ban on facepunch sounds to me your admins make wrong decision. I am writing from my own experience i report a cheater via f7 report he will get ban almost everytime max 2 hours and he is banned

[median leaf]

Hey please put this in #1135493215374553138

I know its frustrating but yet again be patient for now

[cloud obsidian]

Just suggestion i wait

[radiant tide]

What's the steam ID of the account?

[floral wing]

i was falsed banned 3 months ago, still chilling on every server but this one. they made me wait 3 weeks on my ban appeal and instant denied it and closed before i could ask. they banned me right after i bought the game on winter sale.

[steel lintel]

as I say
it is just such a joke

[cloud obsidian]

76561198131760017

[near marsh]

basically what happened to me, bought the game, banned instantly, havent heard anything in almost 3 months

[spice sigil]

What is going to be pop cap on the monthly event

[dusty shuttle]

Please open a ban appeal ticket and be patient 🙂

[median leaf]

@spice sigil No cap we will see how many players the server allows

[buoyant mural]

If I am unban，do I still need to submit another ticket for the VPN whitelist?

I'm afraid I've fallen into a vicious cycle because the VPN was banned again.

[median leaf]

@buoyant mural Its mandatory to always make a ticket for VPN whitelist

[lime coral]

hi , i have opened a ticket 4 days ago for ban appeal and there is no reply

[median leaf]

Hey please be patient as it takes time to review your ticket.

[buoyant mural]

ok

[lime coral]

when my ticket will be seen

??

[left nexus]

no one can say that

[buoyant mural]

Will there be any maliciously submitting the same ticket multiple times,It will bring you more burdensome work.

[median leaf]

I mean yeah its not going to work in your favor @buoyant mural

[small cedar]

Its will take even longer spam doesn't helps

[buoyant mural]

No, no, no. once again, thank you for your efforts.

What I mean is that it's because those guys caused us to wait here for such a long time.

[small cedar]

U making worst just for ur self 🙂

[viral ocean]

hihi

[small cedar]

Hello

[buoyant mural]

How is the progress

Does this VIP sponsorship help with the ticket queue

I have been sitting in front of the computer all day, lost in thought.

[regal belfry]

I’d depends on the ticket if it’s for ban appeal then no same wait time

[buoyant mural]

I understand.

[slate cloud]

bro this is such a piss take#

[errant spoke]

What seems to be the issue?

[cobalt schooner]

Can I get unbanned now? Pleaseeeeeeeee

I got perm banned for my account being too new, sorry I’m not a steam game warrior…

I killed two people and now I’m permanently banned

It doesn’t make sense

[regal belfry]

hi thanks for reaching out have you submitted your ban appeal ticket

[cobalt schooner]

Yes I have

[tawdry warren]

you need to wait when someone answer you

[cobalt schooner]

Am I going to have to wait 3+ days to get unbanned cuz my account is “suspicious”?

[regal belfry]

as mentioned you will need to wait, we cant give you a timeframe we do ask for your patience

what ticket was it

when did you submit it

you only need to submit one ticket, if you submit more tickets you will start at the begining of the que.

i get it, its frustrating but the team are working really hard to make sure all tickets are dealt with properly. please remain patient.

[jolly forge]

deep sea up now?

[regal tusk]

No

Lag is not allowed

Only cheat

[regal belfry]

😆

[limber citrus]

Probably half a year of waiting

Mine and friend is nearly 3 months old

[solid shale]

Ah, i feel you its because our ticket team is small. So older tickets are checked before the newer ones

il try to get ur ticket to get checked but ur best bet is to wait im really sorry.

[limber citrus]

I know men we just wanna play together on bestrust servers so we are waiting

[solemn fossil]

como habro un tiquet para reportar una sospecha muy clara de chiter?

[hoary glen]

Please use the spanish support channel or type in english here.
Regarding to my translator you are asking how to open a ticket?
Just open up a ticket in this channel #❓┃submit-a-ticket .

[fierce nebula]

What is the max team UI on main?

[median leaf]

No max

[fierce nebula]

For the UI? (I'm not referring to the limit)

[crimson folio]

whats the solo link i missed it

why do they remove it instantly

[chilly lintel]

what one? find it from wipe reminder https://discord.com/channels/277748656420028426/1108027109802250311

[crimson folio]

the solo one

[chilly lintel]

There are alot, of solo ones.

when did it wipe?

[crimson folio]

12 45

[crimson folio]

.

[small cedar]

Tomorrow will start a lot of crying about being insided 😆

[regal belfry]

i think so 😆

[small cedar]

Need to create the couple rules. About that its them own responsibility when inviting members to the team

Becouse now some clans saying them will by 120+ deep. When inviting randoms from the street

[regal belfry]

all they can do is report the insider, and as a team have their own rules, it would be to difficult for us to monitor those situations, we just need to be ready for the fall out

can you imagine the amount of packs on the ground hahahahah it is going to be hectic

[small cedar]

U need to by ready for that kind of stuff. 😆 I will by busy with mine team on event

I just give offer how to make life easier 😆

[regal belfry]

😂 thanks

[near marsh]

are we fr...

[blissful bough]

We regret your situation, but new accounts are usually banned more easily due to the possibility of ban evasion.

Open a ticket and we'll try to resolve your situation as soon as possible.

[sharp oracle]

How can i get unban no one tslking to me in my tickets

[sick sedge]

All tickets are in a queue and will be reviewed in the order they were received

[hoary glen]

as mentioned in the other channel, we will take care of it, it will just take some time!

[hidden pendant]

You just gotta wait it out

[round lodge]

are bestrust admins allowed to remove a spiral stair if my teammate placed it on accident before we got off?

[hidden pendant]

No, gotta soft side it

[round lodge]

ITS HQM AND I CANT GET UNDER IT

can i get teleported under it so i can atleast soft side it

or can an admin break my TC and put the loot from it in another box for me

[proper hemlock]

You can try to ask here #❓┃submit-a-ticket but usually there is no help ingame like this

[alpine spear]

this made me laugh

[round lodge]

glad i could brighten up your day, but my teammate ruined mine.

[round lodge]

bet appreciate u

[lunar tusk]

Hey! Submit a ticket, someone can assist in the removal of the spiral staircase ☺️

[hidden pendant]

Was he tryna make a bunker? 😂

[round lodge]

i dont know what the hell he was thinking as i got off before him

[round lodge]

i did it, thanks

[lunar tusk]

Bunker gone wrong, we’ve all been there 😂

[round lodge]

cannon event?

[hidden pendant]

That feeling when you accidentally seal the bunker from the outside

[round lodge]

i dont even have bags under it or anything to soft side it

[hidden pendant]

That’s rough I’m sorry for sounding so hostile 😂

[lunar tusk]

Soft siding armoured 🥲

[round lodge]

all good bro

[round lodge]

no cos i wouldve done it, just the fact i LITERALLY cant

[hidden pendant]

Soft siding anything is horrid

[lunar tusk]

I’m partial to a stone soft side, anything more, I’m outttta here

[round lodge]

in your own base its different tho right?

im the base builder so it hurts a little more for me.

[lunar tusk]

Damn 🥲 gotta tell your team mate to put that building plan and hammer down lol

[hidden pendant]

Eco raiding with jackhammers

Always big loot

[lunar tusk]

https://tenor.com/view/yes-monkey-gif-17161736773310556283

[round lodge]

i literally said those exact words last night, you wont believe me

[floral crane]

When will my appeal be reviewed? I've been waiting for a month now.

[hidden pendant]

Letting the none base builders build is always fun gotta come up with some creative things

[round lodge]

and some awful things

[lunar tusk]

Please be patient, the team work ban appeals in order. They will get to yours as soon as possible ☺️

[floral crane]

👍

[round lodge]

look at meme chat

peep the fps

[hidden pendant]

I see what he’s done or tried to

[round lodge]

he has 1.6k hours and messes things like that up.

[hidden pendant]

Don’t worry, my friends do the same with more hours, we’ve built bases before and forgot to add jump ups or forgot to add code locks on outer doors

[round lodge]

haha no way, i stayed up till 6am last night building and i logged on this morning. Went to roof and realised a door didnt have a codelock

[hidden pendant]

I think the worst I’ve done is when I tried to build my first base and rotated all the ways to softside facing out

[round lodge]

oh my days.

[round lodge]

that one hurt to read

[hidden pendant]

Hurt to do looking back on it

[hollow pike]

anyone have the 2x monthly map file?

[hoary glen]

you mean this one: #1485253018189561947 ?

[hollow pike]

yea

[hoary glen]

perfect 🙂

[hollow pike]

is that a maybe

[hoary glen]

what do you mean by that?

[hollow pike]

i meant do you have it download able like he said

[hoary glen]

aah, no I don't have it, but you can dm The Master to get it.

[wispy ether]

highly doubt master will reply

[hollow pike]

🙁

thank you

[hoary glen]

just try your luck! you are welcome 🙂

[round lodge]

@hidden pendant @lunar tusk I FIXED IT

[lunar tusk]

LETS GO! What did you do?

[hidden pendant]

Gg tell me you jack hammered it from the none soft side

[near marsh]

not a new account btw!

[fresh dagger]

Hello! Can anyone review my ticket please?

[lunar tusk]

Hi, is this regarding a ban appeal?

[fresh dagger]

Yes, it's my 5th ticket in over 1 month and no one even bothers answering. The problem is I bought a new gaming PC especially to play Rust on it because I used to play on NVidia GFN and Boosteroid and someone joined on the same machine and I got flagged for ban evading, I can prove all the subscriptions from NVidia and Boosteroid and I also have the receipt from the PC.

@glacial inlet

[near marsh]

trust me, its gonna be a bit

[lunar tusk]

Please don’t tag owners. Tickets are reviewed in the order they are received. A member of the team will look into your ticket as soon as possible. We apologise for the wait, the only thing we can ask is for your patience. Making multiple tickets is only going to put you further behind in queue. Thank you for understanding!

[fresh dagger]

Yeah, I mean, at least answer, I haven't even gotten a response.

I don't want to buy another account just to be banned on it too because that would be actually ban evading

[cloud obsidian]

How big is the que ??

[fresh dagger]

But I want to play with my best friend on your servers and I can't because of this problem. I spent over 1000$ only to play well on it and now I can't even play

I mean, please, understand me

[near marsh]

they wont

[fresh dagger]

I'm willing to even pay for faster processing, just answer me already

[near marsh]

they still wont

[fresh dagger]

Jesus Christ

[near marsh]

ik its dumb

[fresh dagger]

alright, I'll wait

[near marsh]

the queue honestly could be a lie for all we know

[lunar tusk]

I understand your frustration, as I said before… we have a lot of tickets to get through! I can only suggest not to make multiple tickets as this will only slow the process down!

[fresh dagger]

yeah, it's already the 5th one, I don't know how far I'm in the queue but whatever, I'll wait I guess

[near marsh]

so why is it that when anyone mentions their ticket being ingored or untouched for ages were just told to make a new one?

[lunar tusk]

I cannot tell you exactly, all I know is we have a small dedicated team that work specifically with ban appeals. They work extremely hard to get as many people seen to as possible.

[fresh dagger]

use Ai

[cloud obsidian]

I dont understand it too dont worry

[fresh dagger]

yeah, whatever, I'll go play on another server and buy stuff from a community that actually cares for their players

[near marsh]

real

[cloud obsidian]

Another diamond client gone unlucky