❓┃support-questions

[tribal knot]

no ik it means either or but weekly means every 7 days and bi weekly means every 14 days or every 3 days so yall should change it too bi weekly cuz thats less confiusing

[gray heart]

maybe! ill bring it up and if they decide to change, then thats up to them!

[tribal knot]

okay ty

[fossil vapor]

hey

[tawdry warren]

hi

[fossil vapor]

My friend, what did you do? Is there any result? @tawdry warren

[tawdry warren]

for what?

[fossil vapor]

We talked about this here, could you please read it again?

Hey, what does this mean? @tawdry warren

[tawdry warren]

i tell them but they have so many tickets

[fossil vapor]

Can you send me my ticket? I can't play Rust :((

@tawdry warren my steam id

https://steamcommunity.com/profiles/76561198198046879/

[fossil vapor]

Thanks bro❤️

[versed pivot]

hello ? Are you an administrator

i need help

[quick slate]

hello how can I help u ?

[versed pivot]

i m baned

Kicked: Ban Evading | Appeal a

[fluid rock]

Kicked: VPN Requires Approval | Appeal at discord please help

Steam ID - 76561199028551694

[versed pivot]

I've been waiting for a long time and haven't received a reply

steam id : 76561199887312278

Kicked: Ban [ID:]OzGupllOGk46X | Timeleft:Perm

[ionic flame]

we have a small admin team for ban appeals, please be more patient if you could would be great.

[versed pivot]

ok thank

[ionic flame]

make a ticket if you havent already.

[ionic flame]

no problem <3.

[versed pivot]

8>

[fluid rock]

I've already created it, I'm still waiting

how long to wait?

[ionic flame]

depends brother, i cant give you a clear answer on that.

[fluid rock]

ok👌

Unfortunately, the time spent in the computer club was wasted((((.

[jolly forge]

Hello, why does server #2 don't have deep sea? or is it for all servers?

[ionic flame]

its for all the servers, they are dissabled because it causes heavy performance issues and lags.

will get patched next update most likely

[livid geyser]

Hi Is a staff member on the chat?

[quick slate]

yeah how can we help you ?

[livid geyser]

I’ve sent over a dm do you mind checking it

It won’t let me send the whole text weirdly?

[quick slate]

I didnt recive it

[livid geyser]

It’s to do with a ban appeal

Idk how those work specifically

[quick slate]

did you open a ticket ?

[livid geyser]

Yeah I was just banned last night I assume because I got the game like Saturday and don’t have many hours

[quick slate]

ok thats simple just open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842 and say your situation

[livid geyser]

I’ve already done a ticket I mean

It just says waiting for a staff member

[quick slate]

yea we have a small team of ban admins just wait until ur turn

[livid geyser]

Oh okay sorry thanks

[quick slate]

np ur wlc have a great day

[wise ferry]

Hi, why is deepsea not spawning anymore?

2x solo only

[wispy ether]

its disabled until facepunch releases a fix for the lag it causes

[gray egret]

when deepsea'

[wispy ether]

when facepunch fixes it

[wise ferry]

i think the lag is super minimal bro

it only lags for 2-3 secs when the horn sounds, i hope you return it, its actually why i started playing on your servers, plus only handful of us are affected due to the low pop 🙁

[wispy ether]

everyone would be completely frozen for like 30 seconds

it was even worse sometimes

[wise ferry]

cause im still getting rubber banded even without the deep sea right now, just got one rubber band lag for 20 secs

[wispy ether]

it lasted minuites for me a few times

ive not had that problem since it was disabled and ive played 5 servers

[wise ferry]

can we return it even late night? cause not much people are affected anyway due to the pop

[wispy ether]

doubt it and almost every1 is affected because most servers are 300-900 pop

[wise ferry]

i mean for 2x solo only server

[wraith axle]

Unfortunately I don't think there's a way to bring deep sea back until it's actually fixed by developers.

[wise ferry]

do samsites have friendly fire in this server?

[wispy ether]

pretty sure if you auth on them right? thats how it is in vanilla isnt it?

[wise ferry]

idk, vanilla is if you have auth it still shoots you even if

unless you have it on defender mode, it only shoots mlrs, but if not, i think theres friendly fire, but depends, ive played on servers that turns off friendly fire from samsites, unless its already updated by rust

[woven turtle]

if your authed to tool cupboard it automattically auths you on sam sites, they wont shoot your own heli, only others and MLRS

our servers dont have a plugin for samsites, hope this helps 🙂

[visual citrus]

@cursive nymph i sent you the video for my appeal

[stable scarab]

is deep sea disabled in the servers?

[tawdry warren]

yes

[stable scarab]

why

on all the servers?

[viral bay]

Hello can someone help me i got banned for 7 days on warbandded like a week ago i swear never doen anything wrong in this game I thought its ok 7 dyas is not long yasterdat i got perm banned on best rust for eviaton ban or somthing what is that and why i got banned can somone explain?

[narrow pike]

My ticket havent been reviewed en 3 weeks now please help me

[mellow bison]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[mellow bison]

@tawdry warren

[viral bay]

Im employed and play once a week and always live by outpost got 800 hours and play since 2020 getting ban for 7 days and then perm after i was enjoying weekend and even got vip that did not got to try its not fare

[tawdry warren]

did u open ticket band appel

[viral bay]

No

[tawdry warren]

can u open one #❓┃submit-a-ticket

[viral bay]

I have a ticket open about the vip not working like 2 days now

No response

[wise ferry]

why do i suddenly get 10000 ping spikes whenever faced with a certain player

[tawdry warren]

when ur vip ticket close u can open band appel ticket anytime and they will help u there

[viral bay]

Would that take long?

[wise ferry]

hello?

[mellow bison]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please ⁠⁠Bestrust Servers #❓┃submit-a-ticket in "Other" Section. Meanwhile you do that I will notify a higherup about the lag.

[tawdry warren]

relly i dont have acces to see but they will answer u fast they can

[wise ferry]

im asking you, like i literally see this guy everytime then i lag 10k ping

[viral bay]

Ok thx

[wise ferry]

bro im asking a question and dude sending me to ticketing

[tawdry warren]

no problem

[tawdry warren]

its happen for some pepole if the ping still laging u can open ticket and they will fix it for u

[mellow bison]

We are trying to help you solve your problem

[wise ferry]

thing is my inquiries get closed

[tawdry warren]

which section u opened

[wise ferry]

sent a ticket

this dude really sketchy, like everyone in server is fine only mine is 10k

[tawdry warren]

its happen but if still this can open ticket and i will help u there

[wise ferry]

bro i already told you i opened a ticket already

[wise ferry]

here

[tawdry warren]

which section?

[wise ferry]

wdym? the support ticket where ill be in dms

ticket support system chat

[tawdry warren]

yes i mean which one

[slender arrow]

I think he's asking what category ticket you opened

[wise ferry]

player report

[tawdry warren]

u need open ticket name other

[wise ferry]

huh?

[slender arrow]

No he does not. He's reporting a player

[wise ferry]

not sure if ali is a bot or not 😮

i already sent my ticket "player report" i dont understand him. "u need open ticket name other" what does that mean

[slender arrow]

His ping jumps to a 1000 when he's next to a certain person and thinks he's using cheats which is why he opened a player report but Greefer, the ticket will be opened if you sent it. Usually "player report" tickets don't take that long so I'd just wait for a little bit to get a response from that team :)

[wise ferry]

not 1000, 10000

i sent a photo, like i have been online for the past 16 hours now, never happens, except whenever i fight him in monuments

[slender arrow]

Yeaah not playable I'd imagine, they will get to your ticket and will check it out though don't worry

[wise ferry]

like now, i just took down heli, when he arrive, my ping 10k, i tried to loot, he kills me then ping suddenly normal 10 secs after i respawn (he's no longer there"

[slender arrow]

It will help a lot if you got a clip of that and added that to your ticket as well

[wise ferry]

i got a pic of the ping spike

the reply of the mod for my ticket is so lukewarm, he said "theres no such cheat" lol. i literally just searched about it

Yes, there are known methods and malicious tools often referred to as "lag switches" or network manipulation hacks that can increase the ping, cause packet loss, or create lag for specific players in Rust.

Lag Machines/Lag Switching: These hacks work by deliberately flooding the server with useless data packets or by manipulating the network traffic of specific players, causing them to experience high latency ("ping") and rubberbanding.

Packet Loss Exploits: Some hacks target specific players to create 80–100% packet loss, making actions like fighting or driving vehicles impossible for the victim.

"Lag Farming" / Network Abuse: While not necessarily a "downloadable hack," players can exploit game mechanics by forcing traffic to a distant server, which creates high latency for themselves, making it harder for others to hit them due to "online peeker's advantage

Bro its like they dont wanna help at all

[mild pond]

when did you have high ping and lag??

[slender arrow]

I'm gonna ask about it from our team and I'll get back to you once they have an answer for me

[abstract egret]

I get kicked out by suspicios account if i wanna join. Im already verified. (I play on Mac)

[tawdry warren]

can u open #❓┃submit-a-ticket band appel

[slender arrow]

You can open a "Ban Appeal" ticket at #❓┃submit-a-ticket . This can happen if they account is rather new and doesn't have a lot of hours on it.

[narrow pike]

@gray heartwill you review mine now

[slender arrow]

What are you trying to get reviewed?

[abstract egret]

i have nearly 1k hours not enough?

[slender arrow]

I'm just saying that that's the most common reason. Did you also open a "Ban Appeal"?

[abstract egret]

yes

[slender arrow]

That's good, I'd suggest to wait for it to be reviewed. There no "quick way" to go about ban appeals I'm afraid.

@wise ferry Hey I wanted to make things more clear. You opened a "Player Report" and it was closed yes?

[slender arrow]

You can open a new "Player Report" ticket and mention that you suspect that he is doxxing not hacking. But just for information all servers had problems with the provider this morning and a lot of people’s connection dropped so it might just be today's issue.

[tawdry warren]

server main x2 working now

[visual citrus]

@cursive nymph hey Prosper I sent you the requested video, could you review it? thanks mate

[pulsar epoch]

Hi, i need some help, i just got banned for my first time, i applied in staff, and some staff responed me with that and i got banned ( hey, you've been banned for evading appeal ur ban then reapply if u got unbanned! Have a nice day. )

I don’t even know what that means, it’s my first time geting banned on rust server etc

And i really need help, i was playing daily on this servers, i always respected the rules, and i don’t know what happened

[gray heart]

Hey! Go to this channel and click "ban appeal" #❓┃submit-a-ticket

[fickle island]

best rust have deep sea?

[golden trench]

Hello, my ticket has been opened since 2/22/2026 2:00 PM will I ever get a reply? Its been almost a month lol

[gray heart]

Hey It was disabled. I cant find the message link, but if you do a search in this channel, there will be a response about it!

[fickle island]

tnx dude

have a good day

[small wharf]

Hello, Maybe try closing that ticket and request another one. And just be patient i'm sure someone will look into it asap

[golden trench]

Im not sure how to close a ticket, but I made a new one on top of it today. I will just wait I guess.

[small wharf]

Thank you for your patience, and I apologize for the delay. You should receive a response within as soon as possible

[clear dome]

Hello, my ticket has been opened since 2/22/2026 2:00 PM will I ever get a reply? Its been almost a month lol

[rain current]

Is deep sea still disabled?

[small wharf]

We recently disabled the Deep Sea event on the BestRust servers. Unfortunately, it was causing some major performance issues — including FPS drops of up to 25 for players.

Whenever the event spawned, it also created large lag spikes for the entire server lasting around 40 seconds. This resulted in noticeable lag, stuttering, and frame drops that were impacting the overall gameplay experience.

[rain current]

any estimate?

[slim robin]

i got unbanned lets goo

[visual citrus]

damn congrats

whick mod unbanned you?

[slim robin]

my guess would be prosper

[visual citrus]

cause prosper isnt answering TT

[slim robin]

it was anonymous in ticket so i really dont know

[visual citrus]

damn

[low forum]

Congratulations 🫡

[static karma]

I submitted a moderator application, when will the results be announced?

[atomic path]

You will receive a notification from the bot, then DM

[jolly forge]

Hello, what do you get for 100 hrs? it can't be claimed?

[outer valley]

Hello u can auto sort furnace and chests

[jolly forge]

Wdym? You'll have that option automatically?

[outer valley]

No, u can push any button at interface of chest and furnace and u sort it

[wintry mantle]

Unfortunately it’s genuinely just whenever the devs release a patch to improve it, no telling really

[rough bridge]

how do i know which # is mine, i play on monthly solo duo trio 2x

[tawdry warren]

@rough bridge

client.connect trio-2x-monthly.bestrustservers.com

try this ip in f1 see this server or no

[rough bridge]

it is, how do i find the right channel to see when it wipes?

[tawdry warren]

u can see #📅┃wipe-schedules #🔔┃wipe-reminder

[rough bridge]

ah i see, thank u. Its gonna be a while i see. Will the server wipe earlier if the server is dead?

[slender arrow]

No, servers wipe according to the schedule

[pulsar epoch]

Hi how much i need to wait so i can get an answer to my ban appeal?

[tardy spear]

Unfortunately we cannot provide you with a time, you just have to be a bit patient

[pulsar epoch]

If i gavemy secondary acc to some friend, and he got banned bc he played with cheats, and staff banned me to bc they think i got ban evaded, i will get unnbaned? At least i have a chance to prove that i didn’t do nothing in my ban appeal?

It’s my first ban, and i’m really sad bc this was my main servers best rusts

[tardy spear]

If you can provide enough evidence, they will investigate, but we cannot guarantee your unban. Build a strong ticket for it and they will definitely look into it

[pulsar epoch]

I will try my best to speak with them and provide all the evidence they ask me, i just hope that it will be resolved

[tardy spear]

Good luck!

[pulsar epoch]

Appreciate mate, thanks for help🙏🏻❤️

[slender agate]

do these servers have deep see

[sick locust]

Hi, deep sea is disabled for now

[deep oasis]

is the deep sea also not working in 2x solo?

[tardy spear]

all of BestRust servers

[deep oasis]

lol why?

[tardy spear]

There's FPS / crash issues with Deep Sea at the moment. Once they are fixed, it will be back

[visual citrus]

@cursive nymph yo gang are you there?

[stoic quail]

I need someone to help we opened ticket regarding my friend getting kicked becasue apperently he has which i swear he doesent weve been playin this server for a while and would like to continue to play it please help and just grant him access

[urban glacier]

Bestrust Solo/Duo/Trio/Quad #3 - Weekly
what hours he is wipping pls? 20:45 or 21:00 ?

[eager kiln]

You can check the wipe reminder to see when its wiping

[stoic quail]

anyone for the moderates pelae

[hybrid crown]

#❓┃submit-a-ticket
Submit a ticket here please

[stoic quail]

is Ali avaliable ?

[languid patio]

enjoyed your servers for a solid 2 weeks got banned for ban evasion out of the blue, 3 weeks now waiting for ban appeal ticket and no response

[stoic quail]

im in the waiting room

[woven turtle]

hi, only a small team can work with ban appeals and they take careful consideration, please be patient we will get to you ASAP

[real pagoda]

HOW CAN I GET UNBANED IM IN BAN 3 WEAKS FOR NO RESONE AND NO ONE HELP ME

I OPEN LIKE 5 TICKETS AND NOONE ANSER

'

[tawdry warren]

hey sorry but so many pepole makeing tickets band appel and u are u que and if u close and open new one the que will reset agin

make 1ticket and they will answer u when ur turn

[fading scarab]

Admins are all afk lol

[tawdry warren]

they not afk how i can help u

[stoic quail]

aliiiiiiiiiiiiiiiii

[fading scarab]

i made a ban appeal 2 days ago nobody responded

i logged in for the first time and it just said im perma banned

never played in the server before

''account suspicious;;

[tawdry warren]

yes

[stoic quail]

ya5i remmember us me and fawaz pls

[weak fossil]

[tawdry warren]

ye?

[amber hound]

are ticket support admins online to help me out?

[daring nova]

how i am still on ban wtf is this i already send a ticket 3 months ago

nobody is helping

[amber hound]

theyll most likey take their time with some1 who got banned and theyll make you wait longer asking about it

[daring nova]

bro i got ban for nothing i got 4000h on game

is there someone that can help me ??

[wheat maple]

Make a ban appeal #❓┃submit-a-ticket

[flat depot]

Do you only get the deposit kits for 24 hr?

[daring nova]

i did

[stoic lava]

.

[daring nova]

3 months ago i opend ticket and i cant open new one i also talked with an admin he said they will help me soon but its been 3 months so idk whats going on

[wheat maple]

I will talk with admin gimme a minute

[daring nova]

thanks g

[tardy pine]

I submitted 30 tickets in 10 days, but they were all closed without a response.

[tardy pine]

It's been a year since the server automatically banned me because my watch time was low. They told me to submit a ticket when my watch time increased, but I'm doing that and nobody is responding.

[wheat maple]

Did the bot send u the message that the ticket was closed?

[tardy pine]

yes

I create a ticket on Banappeal every day.

It closes without being answered.

[wheat maple]

Then u got denied

[tardy pine]

No, I'm not getting a negative response.

It's being closed without receiving any response.

[wheat maple]

That means u got denied

If u keep making tickets and they close them every day then u got denied

[tardy pine]

This is ridiculous, you're banning me because my watch time is low. I had 100 hours, now I have 2k, and you yourselves are opening tickets and saying you'll remove it when my watch time increases.

What ridiculous rules you have! You banned me because my watch was low!

[wheat maple]

I stared on this server when I had 1h and I never got banned

[tardy pine]

A year passes, I open a ticket to have it removed, and I get a rejection! D:QW:Dq.Dq.Dq

Look, buddy, they banned me because my watch time was low. When I went to their Discord server and opened a ticket, they said I was banned because my watch time was low, and that I should open a ticket when my watch time is high to get the ban lifted.

They're suspicious because my watch time is low. It's not nice to get banned just because I play well and kill people, even though my watch time is low, and a year has passed.

[wheat maple]

I don't know what u did wrong but if they keep closing ur ticket that means u did something bad

[tardy pine]

I'm getting banned from Rust because my playtime is low, don't you want to understand me?

I'm telling you what happened, and you're still saying I did something wrong.

[wheat maple]

I don't know if ur telling the truth, if they keep denying you that means they have found something suspicious on your acc

[daring nova]

yo you have an update on me?

[wheat maple]

Nope he didn't respond yey

[daring nova]

ok sure if you got any you can type me pls?

[wheat maple]

Yes I will as soon as i get an answer

[outer valley]

If u dont write ticket do it now it will be if u use ur not first account in rust https://discord.com/channels/277748656420028426/1118287481322872842

[daring nova]

thanks

[tardy pine]

Dude, don't you understand me? My ticket is open, but nobody is responding, and they're closing it afterwards.

[hybrid crown]

We get that @tardy pine, give the staff team some time please there are a lot of tickets that are open at the moment and they're passing by all of them.

[outer valley]

Open new if no one tell u why closed

[amber hound]

i made a ticket for store support but no response?

[tardy pine]

I'm opening them, man. I've opened 30 in 10 days, but they keep closing them without giving any reason :d

[amber hound]

id be so grateful if it could be dealt with a soon a possible @hybrid crown

[outer valley]

@cursive nymph can u search this guy ticket if u can please?

[hybrid crown]

As mentioned that are quite a lot of tickets that are open, the staff team will revise each one of them when they get to it. Please be patient.

[amber hound]

will do thanks i didnt realise there was abacklog

[outer valley]

Bro ur problem

[amber hound]

shouldnt have got banned then

ive never been banned on any server in 6000hrs ply better guys

[visual citrus]

yo @cursive nymph i sent that video you requested could you review it and tell me if you need anything else from me?

[queen belfry]

@cursive nymph do you have maybe 5min time?

Whats💡mean?

[vague hearth]

Anybody know when bestrust is expected to add deep sea will the bug fix be done by tomorrow on all servers? @

[outer valley]

Whe Facepunch fix deep sea spawn

[queen belfry]

@outer valley

[vague hearth]

Oh it’s on all servers?

That’s crazy

[outer valley]

I think not all but bestrust and some more server to

[outer valley]

Someone of Big mods see in ps ur mesage

[queen belfry]

Its that good or not?

[outer valley]

Yes it like ping they here but in ps

[queen belfry]

Oh okay thank you 🙏🏽

[gilded crow]

how do i appeal a ban

[outer valley]

U must write ticket https://discord.com/channels/277748656420028426/1118287481322872842 here

[outer valley]

Oh for all you guys dont ping prosper if you wait not 2weeks+ just wait

[queen belfry]

What?

[outer valley]

U can ping him if u wait 2 weeks

[queen belfry]

It's about a ban, yes, but I need to speak to him privately

[queen belfry]

But thank you anyway, I didn't know that

[gilded crow]

how long does it useally take for somone to reply to ticket

[queen belfry]

3-4 weeks

[gilded crow]

actually\

[outer valley]

In bad way but in normal situation it will be max 1 week

[visual citrus]

well he told me yesterday to feel free to ping him if I sent the video he wanted

[ripe lotus]

could be less could be more if u keep making tickets itll make it longer

[queen belfry]

Trust me i waited 2-3 weeks

3 months ago

[visual citrus]

damn

[queen belfry]

Yeah but idk maybe they answer now faster

i got banned last year december ban ip

[gilded crow]

i got banned for nothing and it says suspisious acc

[queen belfry]

Yeah i know, i made only one

[ripe lotus]

did you make a ticket?

[gilded crow]

yea

[ripe lotus]

hopefully theyll be with you soon

[queen belfry]

Yeah You have to wait

[gilded crow]

is there only like 1 person reviewing them or sum

[queen belfry]

I hope, i got banned permanetly because i forget that i have a secound acc

[ripe lotus]

yea thats probably the reason 2 accounts on the same ip

its auto flagged

[gilded crow]

this sucks

[queen belfry]

before i get banned by bestrust anticheat, After that i made a ticket i waited 2-3 weeks we talked and admin ask If i have one acc more i Said i have only from a friend Play only fifa on it then he share a link with my old Steam acc After that the ban me permanently

[ripe lotus]

hmm i wish i could help but i dont understand anything to do with bans and unbans sadly im only a moderator!

[gilded crow]

i just wanna play i had a start and every thing

[queen belfry]

Oh sorry my Englisch is Bad

[ripe lotus]

no worries at all bro

[queen belfry]

I Translate it Wait

[ripe lotus]

no i understood it

i meant i dont understand stuff to do with ban

[queen belfry]

Look, first I got banned by the anti-cheat system. Then I submitted an unban request and waited 2-3 weeks for a response. When someone finally replied, I talked to an admin. In the end, he asked me if I had another account and told me to be honest. I told him I had another account from a friend where I play FIFA. Then he sent me a link to my old account (Steam), and I got permanently banned. I swear, I forgot I had that account. Today I created a new account, bought Rust, and got banned there too...

[ripe lotus]

did you play rust at all on that old account?

[queen belfry]

On my Main account I had rust, and on the other one, which I didn't specify, I have nothing on it, no games.

[ripe lotus]

did u specify that you didnt have rust on it?

[queen belfry]

And only on the new acc today i bought Rust and someone told me its ban ip

[queen belfry]

No

[ripe lotus]

say that in the ticket

[queen belfry]

I received a link from the admin and wanted to reply, but was immediately banned

[queen belfry]

I already created one today

[ripe lotus]

alright but make sure dont spam ping the admins or spam create tickets

[queen belfry]

Yeah i know that, i ping one time Prosper

I ask him If he have time to smake a Little Bit about that what happend

[ripe lotus]

hopefully it goes well for you bro

[queen belfry]

but is There a Chance to get unban?

[ripe lotus]

yes if you prove it hopefully yes

[queen belfry]

@ripe lotus Whats 💡 mean a loot of answers have that

[ripe lotus]

to be honest i have no idea

[hearty ledge]

how do i claim my discord kit? i linked my accounts but it still says no permission

[ripe lotus]

did u do /auth ingame?

[hearty ledge]

ohh shi ok thank you

[ripe lotus]

ofcourse anything else u need help with let me know

[mental orchid]

so am i still false banned from 2 months ago?

[patent gale]

If you feel like a ban you were given was false, feel free to open a ban appeal ticket in #❓┃submit-a-ticket and a staff member will assist you.

[full agate]

why i dont have my kit discord on the server?

[outer valley]

Try /auth in game

[full agate]

ty man

[solar niche]

it has been a month since ive been false banned (sus account) and yet no one has replied to my ticket

[outer valley]

@cursive nymph can u see this guy ticket?

[opaque cosmos]

I made a ticket 2 weeks ago it said you have 1 ticket open. Now the bot said i have 0 tickets open does that mean that my ticket got closed or is it displayed incorrectly? cuz i didnt get a closed message so im a little confused.

[slim mist]

hey

[outer valley]

?

[safe lily]

my ticket for ban appeal not a It hasn't been reviewed for 2 months, and it hasn't even been rejected. They're always talking about the queue, the ticket is hanging, and they're not even considering it

[frigid marten]

Gng it fly dosent take this long to respond to a ticket about ban appel

[tawdry warren]

can u send anythink in dm and see the ticket still open or not

[tawdry warren]

its take time bec so many pepole make tickets every day they will answer u fast they can

[hallow summit]

Guys i got kicked from best rust servers i open many teckits but i have no answer

[tawdry warren]

hey the ticket take some time bec que

they will asnwer u fast they can

[hallow summit]

I takes more than month ?

Until they anser me ?

[tawdry warren]

no less than month

[hallow summit]

I have a 25 days

[tawdry warren]

?

the ticket?

[hallow summit]

Yep

From 23 /02 i think

[tawdry warren]

they will answer u soon

[hallow summit]

I hope so

[pulsar epoch]

Why no one answering to the ban appeals?

[ionic flame]

we got a small admin team so it takes some time for them to reply.

[light nebula]

it takes ages for any1 to answer any ticket

[ionic flame]

theres like Houndreds of tickets lined up.

[light nebula]

thats pretty normal for a network of this size

[gray canopy]

I made a ticket two weeks ago, there is no reply

[blazing comet]

Hi @gray canopy We have a small admin team, so responses may take a little while. There are currently hundreds of tickets in the queue. Please rest assured that no ticket is ignored or forgotten - it just takes some time to work through them all.

[gray canopy]

Can I send you a message?

[blazing comet]

Sure

[safe lily]

How is this? Russian support said they could ignore it, and how should I understand you?My ticket 2month

They say one thing here, another there

[cursive cloud]

Hello slm1nd, what seems to be the issue?

[safe lily]

I've been trying to get a ticket response for 2 months, but there are no responses, and I've been banned for nothing https://steamcommunity.com/profiles/76561198744248212

[solemn dust]

yo admins i found a bug, dont know if its your server or rust bug

[cursive cloud]

Hey make a ticket on #❓┃submit-a-ticket

[solemn dust]

ok

[cursive cloud]

Please send the info of the ticket on DMs

[deep oasis]

is deep sea fixed on still not available?

[granite trout]

<@&513265319096221697>

why does the specific bestrust server i have progress on say connection failed when i try join? i can play other bestrust servers no problem

[minor estuary]

hello i grinded to 100 hours for the surviver kit but theres not even a surviver kit in the server

[tawdry warren]

Survivors its give u sort for loot

[minor estuary]

whats that?

[granite trout]

why does the specific bestrust server i have progress on say connection failed when i try join? i can play other bestrust servers no problem, have i been banned?

[tawdry warren]

U can sort all loot with 1click

[minor estuary]

oh nice ty

[tawdry warren]

No problem

[golden frost]

Hi @digital turtle why the deep sea is not spawning in the quad 2x server ?

[tawdry warren]

They removed it bec it was issue for lag they working on it and they will buck it soon

[golden frost]

okay thanks,should we expect any specific date ?

[tawdry warren]

Not yet but when we get details we will tell u

[visual citrus]

@cursive nymph yo i sent you the video you wanted yesterday and you told me to ping you, could you review it and tell me if you need anything else? thanks

[deep vector]

Guys can someone help me.I just get in to the server and just get banned.Please help me <@&513265319096221697> <@&464827801644695552>

[wispy ether]

create an unban appeal in #❓┃submit-a-ticket

[twin orbit]

Hello, please dont tag staff and create a ban appeal ticket

[deep vector]

i already did

but no one helping me

[blazing comet]

There are currently hundreds of tickets in the queue. Please rest assured that no ticket is ignored or forgotten - it just takes some time to work through them all.

[red lava]

create ban appeal in #❓┃submit-a-ticket ⁠

[bright pagoda]

mods what is the best way to know when servers wipe on bestrust?

[wraith axle]

You could simply visit https://bestrustservers.com which has one of the best UIs ever and check wipe times there.
Also you could check times on discord, here - https://discord.com/channels/277748656420028426/892059437492207626

[steel lintel]

Can I ask when I get asnwer to my ticket?

already waiting more than a week
with ban for "suspicious account" 🙂

[flat summit]

same reason bro but almost 2 months

[steel lintel]

this is a joke

[exotic igloo]

There are currently hundreds of tickets in the queue. Please rest assured that no ticket is ignored or forgotten - it just takes some time to work through them all.

[flat summit]

yh some people gets their answerd in a few days and a few dont

[steel lintel]

MORE THAN A MONTH?

waiting for unban
FOR SUSPICIOUS ACCOUNT

while I have like 10y old steam account without ban

[wispy ether]

how many hrs in rust though

[steel lintel]

1300

[wispy ether]

that is pretty strange then but i dont rly have any idea on how the system works

[exotic igloo]

Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[balmy pond]

why i dont have the kits for the discord?

[steel lintel]

🙂 so I guess it wont be today in 1h

[blazing comet]

try /auth

[steel lintel]

when again my friends want to start the server

[balmy pond]

ok i try

[spring girder]

How to contact the administrator

Can recharging to VIP solve the whitelist issue

[exotic igloo]

open a ticket for VIP-store here https://discord.com/channels/277748656420028426/1118287481322872842

[slim robin]

what is ./autobranch

[exotic igloo]

it automaticly branches youre electric flow

[slim robin]

what does that mean

?

[exotic igloo]

in vanilla u need to branch the electricity by yourself. With the Command it is automatic

[slim robin]

how does it work

if i dont put branches i cant have more stuff going into different stuff

is it multiple wires???

@exotic igloo

[exotic igloo]

yes, you need to use branches to wire more electric stuff

[slim robin]

yea

so how does the autobranch do that

like how do i use it if i dont need to use elec branches

[graceful mirage]

how to redeem code in splits gg

[exotic igloo]

./splits in game for the kit

[slim robin]

?

[graceful mirage]

no how do i use the referal code

[exotic igloo]

look through the post here https://discord.com/channels/277748656420028426/1462724611614441610

[graceful mirage]

i followed did not get it it

[exotic igloo]

what didnt u get espacially?

[sick quest]

yo can i ask i have been waiting a day and still nothing from my ban appeal how long will it take i kind need to know bcs i need to play bestrust servers

[exotic igloo]

i feel you 😄 but Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[sick quest]

okay thank you

[exotic igloo]

No Problem

[keen kraken]

ghost why trio 2x #2 has vanilla map?

ithing there is something wrong with ip

[exotic igloo]

it should be this map u see there https://discord.com/channels/277748656420028426/1483113874524864612

[keen kraken]

alr

[vocal whale]

it's understandable, but my friend hasn't received a response for a month, and there are people who haven't received a response for even longer (4-3 months). Can I ask you for an honest answer about how long it will take?

[red lava]

Hello, as much as we would like to see your ticket faster, they are all in the queue.

[lucid oriole]

I am currently unable to apply for a server whitelist. But I have bound it to Steam and Discord. Why was he still kicked out of the server

[quick slate]

go to this channel https://discord.com/channels/277748656420028426/1118287481322872842 and make a ticket about it

[lucid oriole]

Thanks♪(･ω･)ﾉ

I followed your instructions and applied for the tickets, but there's still a problem.

[quick slate]

what is it

[lucid oriole]

It's telling me to come to this channel to apply for tickets

The problem is I've already applied

The bot asked me for my Steam 64-bit ID

Is it because of this problem?

Kicked: VPN Requires Approval

This is a message from the game

[quick slate]

when u go make ticket make it and put the reason vpn whitelist

[lucid oriole]

Will providing my Steam 64 ID solve the problem?

[quick slate]

vpn whitelist here

[lucid oriole]

I'll give it a try

[quick slate]

yea you will provide the bot with a few information to make it done

[potent narwhal]

player 76561199813381880 HOPE. cheater server bestrust x2 max 5

[tawdry warren]

can u open ticket and report him

[exotic igloo]

ând make sure u provide some clips, that helps a lot

[lucid oriole]

I think I've solved the problem

Thanks for helping me out

[quaint night]

why does it show i have no perms for discord build kit, i linked everything

[exotic igloo]

try /auth in game

[glass crown]

hey i got perma banned for nothing, anybody same issue? It said sus account.

[tawdry warren]

can u open ticket band appel #❓┃submit-a-ticket

[glass crown]

i already submited ticket, but nobody reached me

[tawdry warren]

its take some time bec que

[glass crown]

my friends are waiting for me and i dont really want to wait week or two

i dont even get how can you get perma banned for sus account

[tawdry warren]

new acc?

[glass crown]

when i have few hundred hours on rust no issue and with other games like 5k played with no ban on any other game

[glass crown]

13 years old man

[tawdry warren]

u can tell them in ticket why u got band and they will answer u fast they can

[glass crown]

guess i have to wait, thanks tho

[uneven palm]

why am i no longer linked?

[mellow bison]

what u mean by no longer linked?

[uneven palm]

i no longer hgave access to any of the kits

[mellow bison]

try /auth

in the chat

[uneven palm]

ahh ty

[mellow bison]

np uw

[cinder kestrel]

is deep sea on ?

[vague hearth]

^what he said

[mellow bison]

deep seas is disabled

[mellow bison]

^what i said

[worthy merlin]

is there deepsea on trio #2 ?

nvm

why is it disabled

[blazing comet]

caused lag

admins are working on it

[visual citrus]

@cursive nymph yo did you receive the video?

[tawdry warren]

when he get on he will answer u

[rough thunder]

L Lawliet, Legend #Dozarus, NOSHION, KUZZ MERA going team in a solo/duo/trio server????

[red lava]

Hello, You can write report here: https://discord.com/channels/277748656420028426/1118287481322872842

[gentle anchor]

how are splits.gg kit working ? do they last forever ? how do i get access to the free kit aswell

[tawdry warren]

if u deposit in splits u will get kit for 24h

[gentle anchor]

alright thanks !

[tawdry warren]

no problem

[olive summit]

is discord kit broken

[tawdry warren]

try /auth

[wise kettle]

Hello dear admins and friends, I submitted a ban request 15 days ago. However, no one has responded yet. How much longer will this take? Every time I ask, they say they are very busy and will look into it, but they don't give a specific date and just stall me. Please, can someone give an estimated timeframe? I want to play the game again.

[tawdry warren]

hey sorry we cant give you time bec they have so much tickets he in que when his turn theu will answer him

[queen belfry]

they answer in the next 1-2 weeks if u have luck

[red lava]

It doesn't depend on luck; tickets are processed in a strict order, and we can't answer all your questions any faster.

[queen belfry]

Of course, luck plays a role; if the admins work quickly, it's likely someone will reply within the next two weeks, while others wait even 1-2 months.

[red lava]

Yes, the team is very small, so tickets take a long time to be processed.

[latent talon]

where deep sea?

[tawdry warren]

they remove it for lag

[sick sedge]

Deep sea is disabled due to some masive issues with lag and fps drops.

[novel surge]

its disabled till facepunch fixes it

[tawdry warren]

• they will buck it soon when the lag fixed

[latent talon]

thx

[sick sedge]

No problem

[quaint night]

do the modded servers have deep sea?

[red lava]

BestRust have no deep see, because many players have low fps

[quaint night]

rip

[novel surge]

the deep sea is disabled on all bestrust servers till the fps drops will be fixed

[red lava]

It won't last long, the sea will be restored soon.

[quaint night]

how long

cause server will wipe soon again

[red lava]

Until the next update in Rust

[quaint night]

....

when is that?

[red lava]

There is no exact date when the developers will release the optimization.

[wraith axle]

We all hope it's gonna be next wipe but could be the wipe after the next or next week a hotfix is released. Who knows..

Unfortunately it's a game breaking addition to the game at this moment. 50-100 player servers are okay but when you have 800+ it's a problem. Not everyones PC can handle it.

[pastel musk]

need help 2 teaming in solo server

[mellow bison]

press f7 and report

[novel surge]

hi please do a ticket https://discord.com/channels/277748656420028426/1118287481322872842

[deep oasis]

so all servers run the deep sea just fine and only bestrust servers have an issue with the update
makes sense

[mellow bison]

we have problem admins are working on it

[visual citrus]

yea I think he's been on in the last 30 hours but didn't reply anyway soo

[marble pelican]

its gonna be on for this tonight?

[tawdry warren]

for?

[mellow bison]

i don't think so

[marble pelican]

duo 2x 3

ok

[mellow bison]

it's take some time

[drifting rapids]

Any chance I can get unbanned

[tawdry warren]

u can open ticket band appel

[drifting rapids]

I’ve had a ticket open for almost a month now

[tawdry warren]

so many tickets band appel rn

[drifting rapids]

But a month though

That’s a little bit rediculous and I wasn’t banned for cheating or anything I was permed for sus account

[tawdry warren]

i know but its take time

[drifting rapids]

All good I just wanted to ask

[weary obsidian]

i have used the discord kits before but now it says i cant use em on any servers when im legit in the discord\

this happen to anyone else?

[tawdry warren]

can u try /auth

[weary obsidian]

you sir are a saint, thanks !

[tawdry warren]

no problem

[cold urchin]

ticket vpn bro pls

[cold urchin]

look my ticket

[tawdry warren]

only admins have accses to see that they will answer u fast they can

[cold urchin]

Can someone tell me to take a look? I'm trying to play, but since I play on GeForce Now, it has a built-in VPN.

[random hearth]

anyone know why i cant craft krieg barrels

[tawdry warren]

sorry i cant but they will answer u soon🙂

[cold urchin]

ok

[tawdry warren]

u have dlc?

can u send screanshot?

@random hearth

[random hearth]

to you directly?

i cant paste here

[tawdry warren]

ye

[cold urchin]

so far nothing 😞

[shadow wagon]

6th day for my ticket, no reply

[brisk tinsel]

server still cant handle 800+ with it gone

😭

[tawdry warren]

its take time bec que when ur turn they will answer u

[quick river]

should i make another ticket if it has been a weeksince last ban appeal

[small wharf]

Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[quick river]

I was told this 5 days ago

[tawdry warren]

no

if u make ether one u will wait more bec que

[bright igloo]

Is there no one who can hear me? For goodness sake, it's been weeks and we still haven't been able to get this ridiculous ban lifted. Not a single person has responded. What kind of system is this? Turkish admins, please step in, do something, contact me privately, enough is enough!
We understand there are a lot of tickets, but is it only one ticket a day that gets answered? It's been weeks, for God's sake, let one person respond!
If there were 5 ban admins and they looked at at least 20 tickets a day, at least 3000 responses would be given a month. Friends, 80% of these bans are for ridiculous bans, it takes 15 minutes to lift them at most. We want someone to handle the bans of Turkish players. Our numbers are quite large and we can't get in touch with anyone. Let someone be our voice too.

[rain tapir]

what is the last updates of main x2 weekly
why my sam site destroy my mini
why the auto turrets and the autorizes are not automated

[rigid oasis]

Iss the DeepSea Deactivated across all bestrust servers?

[small wharf]

Yes the deepsea is disabled in all the servers

it will be back on once its fixed and optomized

[rigid oasis]

dangggg okay

[small wharf]

why did you tag admins?

pls dont ping admins if you need something just create a ticket

[rigid oasis]

i deleted myb

used to waiting 10 days for a responce but u were hella fast

[radiant tide]

I was typing then his message came through. 💀

[small wharf]

well just doin my job

[lean saffron]

why aren't my discord build or discord kit or starter kit working suddenly

[small wharf]

do /auth ingame

[lean saffron]

sick thanks

[sick aspen]

Is deep sea off?

[small wharf]

Yes deepsea is off because it caused performance issues but it will be back on once its fixed

[wind sierra]

Sorry to hear that I’ll create a ticket and get that sorted for you

[versed pivot]

Please resolve my work order

[mild pond]

If you have already written a ticket, you can only wait because they are considered in the order of the queue.

[wary oar]

Bro make more dou/trio 2x
And Not 5x

1 wipe in the Morning and one in the evening

[mild pond]

Bro, you wrote that in the wrong place, or at least remember who you wanted to write it to.

[wary oar]

?

[mild pond]

Well, you wrote this for the server staff, not for those who open new servers or do something on them.

[shadow pollen]

how often is deep sea available? im sure i been waiting like 2.5hours now

[exotic igloo]

it is disabled right now because of lags and issues

[wraith axle]

I could argue on the contrary. The performance has been superb for me since deep sea is gone, before it was awful 😄 imo it's better but yeah.

[quick slate]

its just when it spawn the server lag a bit

before that it was normal

[wild sapphire]

alright its now been over a month, my unban ticket still has not been looked at, have you guys considered using 1 brain cell and maybe get more ppl on the ban tickets

[red lava]

Hello, we have a very small team working on reviewing tickets, all tickets are in the queue

[red lava]

You just must wait

[wild sapphire]

as i mentioned, get more staff

[red lava]

We trying, and u can help us

[red lava]

Join to our staff team

[winter forge]

Yeah make an application!

[wild sapphire]

fuh nah twin

[winter forge]

See it’s not that easy 😭

[red lava]

Yes we have small team and trying to finde new staff members

[wild sapphire]

prolly a reason for it which u guys arent seeing

[red lava]

Please tell me what the reason is

[wild sapphire]

i dont know i havent been a rust admin

pay ppl for it or sum then im sure they wanna be staff

[exotic igloo]

They are getting payed

[solemn monolith]

guys how do i get the verified kit the thing dissapeared

[blazing comet]

Try /auth in chat

[pulsar epoch]

I m waiting for so long time for someone to help with my ban appeal, i got banned for no reason, and i can’t even play anymore bc no one responding on tk, and don’t tell me that are so many tk and i need to wait que, daily i seen a lot of admins active and etc, but idk why no one answers to mine

I don’t want to be mean, but u could just be more implicated when it’s the points of tickets

A lot of pp got banned daily by antycheat with no reason or ny technical problem, issuses etc, and we can’t play bc no one helping us

[blazing comet]

Hey, I get that waiting can be frustrating. Just so you know, we have a small team reviewing ban appeals, and each case needs to be checked carefully. Tickets are handled in order, so yours will be answered as soon as possible. Thanks for your patience.

[pulsar epoch]

The poin that i wanna say, is the fact that i invested so much time in urs server, and etc, and i really wanna be appreciated that fact, the fact that a lot of us we are supporting u and etc, and when wee need help no one is here to help us

I know that is a big responsability to have so much servers and etc, and mentain the comm, and never to thanks everybody, but atleas try guys, it’s anoying, we care about u, u should care about us, atleas for those who realy appreciate ur work and trying to be here daily with u

This is what i had to say, i just hope that u gonna do ur stuff beter, and daily become better, i just hope that my problem will be solved to, bc i played daily here, and now i don’t want to go somwhere else to play, bc on this server i have all my friends

Have a good day everybody

[blazing comet]

"we care about u, u should care about us" - We rly do. Thanks for sharing your thoughts. We really appreciate that you care about the server and the community - it means a lot. We’re doing our best to improve every day, and we’ll make sure your ticket is handled as soon as possible.

[blazing comet]

You too bud

[wary oar]

Yes but I can’t Write it Personally

So I need to Write it here

[solemn star]

does anyone answer to the tickets? it's been over a week....

[sick locust]

Hi, please note that it may take longer than usual to receive a response to your ban appeal due to the high volume of requests. We appreciate your patience. We apologize for the inconvenience.

[covert silo]

How to get a whale for using a promo code on the splits.gg website?

[sick locust]

Hi, every information about splits you can find here https://discord.com/channels/277748656420028426/1462724611614441610

[covert silo]

thx

[solemn star]

"You currently have 0 tickets open.", ive made a ticket over 1 week ago. what's that about?

[red lava]

Try recreating the ticket.

[solemn monolith]

Omg thanks i thought it was /verify

[placid topaz]

Can someone respond my ticket pls? Thanks
ID: c9oPuv3Zc

[surreal pier]

yo mods i need to get unbanned please

[slim robin]

to the after party

[surreal pier]

exactly

[twin orbit]

ban appeals take time due to additional investigation, please be patient

[surreal pier]

its been a month homie

cant stay patient enough anymore after a month

[regal belfry]

how long ago did you submit your ticket.

[surreal pier]

i did like 5 min ago

but i think it was 25th of february

my first ticket

[regal belfry]

can you dm a screen shot of it please, how many tickets have you made

[surreal pier]

sure wheere do i see that

[regal belfry]

in your dms from the bot, when you submitted your ticket did you get a reply

[white jungle]

can an admin get back to me regarding my ticket to review the perma ban of apparently cheating

i submitted 2 tickets prior, waited for 3 weeks before a mod acted on it. The mod asked me to submit another for it to be reviewed again, i dont cheat and if you think i did i would like some proof please

[young roost]

hi, can someone help me? it’s been 3 weeks since i made my second ban appeal and almost 8 weeks total waiting. thank you

[thorn pewter]

Hay brotha

so sorry for the long wait but our appeal team are very small due to the hard looking into they must to every singular ban appeal ticket made, but dont worry they will be evauluated soon

[young roost]

some people’s tickets are being checked after like 2 weeks, but mines is almost 8 weeks now, feels kinda unfair or maybe i missed something?

i know Prosper usually helps with these, so i was wondering if maybe he or someone else could help me too

[red lava]

Hello, all tickets in queue, u must wait and we respond you

[jolly folio]

hey support,
I usually play on solo servers, and I like to be firendly to my direct neighbours. I like to start some small talk or whatnot.
and i was just wondering if I let them in, to show them my base.

will i get banned? does it qualify as teamming?

how do you exactly define teamming on solo servers?
where do you draw the line between friendliness and teaming on solo servers

[slim robin]

IDK

[stoic lava]

depends on some things

like if you will not be killing each other when there is pvp you can get banned , i would day its not good idea

[orchid hill]

how to link cause i think i did but still can claim kit

[small wharf]

do /auth in game

[jolly folio]

yeah, it should work after auth

[pulsar epoch]

how much time, nobody helping, i just wait and all my frinds play bc i got banned for a tehnical isue of anty cheat, what s that? why no body help the ppl who really neds help in solving tickets?

How much i should wait, everythime they tell me wait

every day waitevery moment wait

when i see somebody asking about ban appeals u just say to wait

but solve the problems guys

[wide helm]

Not admin anymore???

[pulsar epoch]

we get banned for stupid things

bc issues of anty cheat and u didn t help us atleast

[stoic lava]

yep for now , i decided to leave

[wide patrol]

/auth

[fair carbon]

hey support i opened a ticket 3 months ago, still no answer, is this normal?

[tawdry warren]

Hey no tickets for 3month ago🙂

[fair carbon]

wdym no tickets

[fair carbon]

can i dm u? and show?

[tawdry warren]

Can u send screenshot when did u make the ticket

[tawdry warren]

Ye

[sonic valve]

Hey support

I have somehow a anti cheat on rust but I dont have cheats or stuff like that can you help me fix this?

So I can play on your server again

[exotic igloo]

open a ticket here 🙂 https://discord.com/channels/277748656420028426/1118287481322872842

[tawdry warren]

Did u try open ticket band appel

[fair carbon]

i also have problems with "suspicious account" (never played the servers btw) but u guys dont answer the tickets...

[tawdry warren]

Its take some time

Bec so many tickets rn

[fair carbon]

its ok if is some time, but almost 2 months from the first one opened is crazy

[tawdry warren]

No one waiting for 2month

[exotic igloo]

when u open more then 1 ticket ur ticket gets to the end again

[sonic valve]

I dont how the tickets systeem works

[fair carbon]

but i waited 1 month before creating a new one

1 month for an answer?

[tawdry warren]

Its like que u need wait ur turn for get answer

[tawdry warren]

If u close and open new one the que will reset and u will wait more

[winter kiln]

Ive had a ticket for a month and a week now ive spoken directly to a person with the ban appeal tag who completely ignored me i didnt do anything and i was banned for suspicious account

[exotic igloo]

open a new ticket and send a screenshot from the old one https://discord.com/channels/277748656420028426/1118287481322872842

[wary oar]

Nobody looking at suggestion

[tawdry warren]

they looking at it🙂

[sly tiger]

and wait 1 more month really good idea

every 10 min 2 people getting ban no reason its just rust server bro

[tardy spear]

The issue is, we have very little staff for looking at ban appeals, so that's why we can't guarantee a time

[woeful heart]

2 weeks still no anser in ticket..

[woeful heart]

help me please ive been waiting 2 weeks

[strong delta]

be patience your turn will come just be patience

[fossil vapor]

A small, select team oversees these tickets, meticulously handling each one.

Your turn will come

Just be patient.

[vague hearth]

IS DEEP SEA BACK?

[tawdry warren]

not yet

when it buck we will tell u

[woeful heart]

2 weeks ive been patient for

[tawdry warren]

its take some time

[fossil vapor]

A special team is examining it meticulously it will take some time.

[thin shard]

what about deep sea on servers?

was there any announcement regarding this removal?

[tawdry warren]

its disabled bec lag and they working on it

it will buck soon

[thin shard]

so we don't know when it will come back and where can we see information about when it will come back?

[tawdry warren]

when we get more details we will tell u

[thin shard]

I lost 4 hours to create a base and items for the deep sea X D because there was no announcement anywhere before that it was disabled

[woeful valve]

Its so funny the turned off best thing in rust at this moment

[shadow pollen]

Damn, I'm an admin for a different game and server and I thought I had it rough

[shadow pollen]

Yea this was me too, I was waiting and looking every 90mins for deep sea, look for announcements only to ask here and find out they closed it lol

[woeful valve]

its sad the dont give info about anything on this server

[neat pilot]

Do we know when deep sea will be back up?

[copper panther]

THE DUO 2x europe server that wiped just now DOES NOT EVEN APPEAR IN THE WIPE SCHEDULE CHANNEL< WHY ??

[dawn vale]

is normal wait more than two weeks for a ticket?

[outer valley]

@cursive nymph if you are free can u see this guy tiket?

[queen cradle]

Yes, We dont have that many people that look into tickets. The people who do are good at their job and they take tickets seriously

[queen cradle]

The server made a mistake

[outer valley]

If u want play in some our server u can also join and /wipe and see when server was wiped

[outer valley]

in game

[shadow pollen]

Yea can be done automatically via a bot in discord

[fickle hare]

bro

[small wharf]

Yes?

[fickle hare]

I had to activate exitlag, I can't enter the server

there was a lot of rollback

[small wharf]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please ⁠⁠#❓┃submit-a-ticket in "Other" Section. Meanwhile you do that I will notify a higherup about the lag.

[fickle hare]

ok

[ionic fossil]

i wait 9 days for answer from staff to my ban Appeal when i got answer i want to die

[wheat maple]

Hello thank you for your patience but all ticket are in order by date they were received.

[ionic fossil]

Oh ok i hope i get answer soon

[frigid marten]

been 2 days

can anyone answer my tickets

[lone venture]

facts

[queen cradle]

Open a new ticket

[short wigeon]

where to report teamers on solo only

[small wharf]

make sure you have evidence and go to #❓┃submit-a-ticket and report a player

[white jungle]

can someone have a look at my ticket please

[sick locust]

Hello, If you've filed a ban appeal, please be patient and wait.

[queen belfry]

You know that makes it worse?

[queen belfry]

2-3 Weeks Trust me

[white jungle]

no i filed that 4 weeks ago, i spoke to mod and he asked me to submit another ban apeal for someone to get back to me with proof but once again no message back from any admin and my open tickets are back to zero. Please help

[fallow turret]

this iss really important how do u get snake venom?

[small wharf]

You kill snakes in the jungle

[fallow turret]

i cant find them bro

are they in bushes?

[queen belfry]

You did exactly what you shouldn't do

[radiant tide]

You just run around and you’ll hear a sound queue.

[fallow turret]

a ssssssssssssss?

[small wharf]

yup

[sick locust]

That's normal. Opening new tickets will only slow down the resolution process.

[fallow turret]

do they fight back or

[queen belfry]

and why are the mods stupid and Tell that him?

[queen belfry]

.

[small wharf]

He is a trail moderator

[fallow turret]

where are the fricking snakes

[queen belfry]

It doesn't matter if he's new, you have to explain it to him

[sick locust]

Everyone is learning and may make mistakes

[queen cradle]

Im sorry i made a mistake, im a new moderator

[quasi igloo]

?

[queen belfry]

Yeah i know but You see that he made a mistake and you don't help him

[fallow turret]

do snakes bite me in modded?
'

[dawn spire]

guys in the solo servers is the teaming allowed ?

[small wharf]

yeah idk why but in modded animals tend to be glitch sometimes like you'd find them not moving

[sick locust]

I'm not always available to help

[sick locust]

No, solo is solo

[dawn spire]

bruh

there is 2 people teaming

[wispy ether]

teaming is allowed but once any pvp is initiated its KOS

[small wharf]

If you find teamers make sure to take pictures and clips and make a ticket #❓┃submit-a-ticket "report player"

[dense matrix]

/link

how can i link my rust to my discord for the discord kit pls ?

[small wharf]

go to the bestrust website

[silver swallow]

a

[small wharf]

http://bestrustservers.com/

[silver swallow]

hello moderators can u help me with suspicous account perma ban ?

[dense matrix]

thanx !

[random totem]

Hey, you would have to submit a ticket at https://discord.com/channels/277748656420028426/1118287481322872842

[silver swallow]

yeaaah abt that they are not checking it can someone just take me on the voice chat and do this ?

[random totem]

All tickets get checked in order, please stay patient and your problem will be solved

[silver swallow]

ok thx

[random totem]

Anything else i can help you with?

[silver swallow]

naah thanks

[random totem]

Well have a good day!

[silver swallow]

u too 🙂

[dense matrix]

i link in the website, and what i do now ?

to receive my kits pls ?

[cursive cloud]

Hey, link all your accounts in the website then get in game and do /auth, that should work

[dense matrix]

thanx !

[cursive cloud]

If that doesn´t work just unlink it and link it again and ending with the /auth

some times it bugs about and you have to do it again

[dense matrix]

it's work thx

[open root]

day 69 asking @cursive nymph or anyone in the ban team to look at my ticket

[random totem]

All tickets are being checked in order, ban appeals are handled by an individual team, thats why it might take a bit longer, please stay patient.

[glass nymph]

i have problem can some one help me

[lament lance]

Never playing on best rust servers ever again

I opened a ticket and waited2 hours texted 5 admins the cheaters still there

Solo/duo/trio but they are a quad or 5 people in game

In one team

Nice moderation

[mellow bison]

press f7 then report them

[lament lance]

Reported evrey single one multiple times

[small wharf]

moderators cant ban players

[small wharf]

take screenshots and make a ticket #❓┃submit-a-ticket

[lament lance]

Server moderation not dc mods

Screenshots of what? Them cheating? How you want me to do that

One even said he knows his friends are cheating but he isn’t

[small wharf]

take a screenshot of that or a clip of them together going inside their base

[lament lance]

I left the game im taking a break from rust

One admin said hes spectating them 0 respomse from bro

And that was 1-2 hours ago

No bans because they bought kits holy server

[white jungle]

Ahhhhh what should i do in that case, if you do not want me to generate a new ticket? i would like someone to review my case as i have been banned without reason, and i do not cheat

do i need to pop in a cv XDD

[sick locust]

The "Suspicious Account" kick is an automatic action performed by our anti-cheat. if you've already submitted your ticket, you'll have to be patient because there are a lot of reports like this I'd like to help you, but I don't have the authority to do so

[white jungle]

No worries - then who do i need to call and how does this get resolved in that case as i have been here for a month, i would like to get back to playing

[normal cargo]

is deep sea enabled? playing 3x solo and deep sea hasnt spawned once after nearly 6 hours

[cursive cloud]

Hello, Deep Sea is disable in all bestrust servers, duo to a lag spike while spawning, it will return after facepunch pulls a update that fixes it.

[sick locust]

You'll receive all the information in DMs

[hollow pier]

Why are the wipe times still in favor of the unemployed? Can we not have more EU servers (1x-2x) that wipe in the afternoon? 95% of the duo servers wipe in the morning lmfao

[sick locust]

Hi, Thank you for your feedback. You can suggest this on the channel: https://discord.com/channels/277748656420028426/1135493215374553138

[half zodiac]

how do i get my kits after i join discord and bvoost the server

[sick locust]

Hello, try this command /nitro and /auth in game

[half zodiac]

thank you

[sick locust]

You're welcome

[normal violet]

I will boy vip, how I can use vip kits?

[obsidian scaffold]

when you buy it do /auth in game

[half zodiac]

how do i donate to get the skinbox command

[tawdry warren]

they remove the skin box

[half zodiac]

what that sucks

[normal violet]

I don’t have vip kit

Wtf, who can help me from call in discord please ?

Please everyone it’s my last money really

[tawdry warren]

try /auth

[normal violet]

Don’t help

[small wharf]

are you in a vanilla server?

[obsidian scaffold]

are you on the right server you bought it for?

[normal violet]

Only you’re successful verified and no more

[normal violet]

I don’t know really

[small wharf]

do /kit

[normal violet]

I can send you photo

[small wharf]

if you dont see anything that means you are in a vanilla server

[tawdry warren]

u can open ticket vip store #❓┃submit-a-ticket

[pulsar lintel]

can someone respiond to my ticket please

[tawdry warren]

which section

[normal violet]

Besteist x2 solo duo #3

[pulsar lintel]

ban appeal

[normal violet]

It’s a modded server?

[tawdry warren]

sorry but u need to wait when ur turn come and they will answer u

[pulsar lintel]

okay thanks

[quick dust]

I’ll take 2 months

[tawdry warren]

no tickets take this long🙂

[quick dust]

1 month still no reply

[tawdry warren]

then plz dont say 2month 🙃

[quick dust]

Watch it take 2 months

[normal violet]

Guys please can me help everyone mb?

[tawdry warren]

can u open ticket vip store #❓┃submit-a-ticket

[safe heath]

what's happening

[normal violet]

I buy the vip for one day but I don’t have every kits, I will use /auth but it’s don’t help

Maybe call to discord please?

[tawdry warren]

rejoin server and try agin /auth

[normal violet]

I will try don’t help in website VIP is active

[safe heath]

Sorry, I don't know if we can and I speak more Spanish

[quick jolt]

Do the staff online 24/7? How long is a ban appeal ticket usually done? I want to play man

[tawdry warren]

this tickets take some times for good review+ so many tickets rn when ur turn they will answer u

[quick jolt]

I got Kicked: Suspicious Account, what does that usually trigger by? I want to prepare for the ticket

[fallow hare]

Are you joining the server for the first time?

[quick jolt]

yes, with my friend also but only i got the ban

[radiant tide]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here ⁠⁠ #❓┃submit-a-ticket . Please be patient while waiting for a response.

[sage surge]

how can i verify ?

[fallow hare]

If you’re joining for the first time, you may have been banned for a ‘suspicious account.’ We do this to prevent players who were previously banned (for cheating) from returning

[radiant tide]

https://link.bestrustservers.com/

[sage surge]

i do it and still steam Auth failed

@radiant tide

[obsidian scaffold]

did you link your steam and discord?

[sage surge]

yes

[obsidian scaffold]

your trying to get kits?

[sage surge]

no i wanna just join the server

[obsidian scaffold]

what server?

[sage surge]

client.connect max5-2x-4.bestrustservers.com

[obsidian scaffold]

connect 141.11.117.39:28015

[solar niche]

its has been a month without a reply whats going on brh

[coarse stag]

What kind of ticket did you open?

[solar niche]

(sus account) false anti cheat ban

[coarse stag]

let me get someone to help you real quick

[coarse stag]

I let them know ❤️

[solar niche]

thx but do u know how much longer im gunna have to wait

[coarse stag]

Shouldn't be anything over a day

could be a few hours

[solar niche]

thx

[fast rivet]

I want to report a moderator in your server. We got scammed in Old School RuneScape. I placed an order for Infernal Cape + Quiver, paid via PayPal, and now the moderator is asking for the money back on PayPal after we completed the order. I have screenshots in the server showing everything. I’d appreciate your help <@&1278279734500917290>

[tawdry warren]

hey can u open ticket and i will take it and i will help u

[fast rivet]

His Name is : XXGAMBLERR I have screenshots + videos i can send it to Owner 🙂

[tawdry warren]

@quasi igloo

[tawdry warren]

can u open ticket and i will help u from there

[fast rivet]

Yes

[tawdry warren]

open ticket name other #❓┃submit-a-ticket

[fast rivet]

Alright ty

[tawdry warren]

np

[quasi igloo]

?

[frail umbra]

how do i get my kits in a server bruh, im in all of the discord servers and steam groups and such, and im linked, but it still says no perms

[quick slate]

did you do /auth in game ?

[frail umbra]

there it goes

the discord bot says to use /link... not /auth

[quick slate]

yeah maybe didnt update the command

[frail umbra]

anyway, thx

[quick slate]

np

[radiant tide]

Anytime you join one of our servers, all you will have to do is /auth. (Just in case you join a different one)

[tall tree]

hello?

[random totem]

Hey

[tall tree]

trio on my server 3man on a duo....

[random totem]

Please report them at https://discord.com/channels/277748656420028426/1118287481322872842

[tall tree]

76561198845734789 76561198870130847 76561199466095152 on duo x2 NA Solo Duo #1483808450579402965

[random totem]

Please create a ticket so that the admins have knowladge and can interfere with the situation

[quasi mulch]

how do i get the discord kit

[tawdry warren]

try /auth

[fallow hare]

Before typing /auth, don’t forget to link your Steam and Discord accounts via https://link.bestrustservers.com/

[loud mango]

I did the splits.gg sign up and It isn't giving me the signup kit

[tawdry warren]

try /splits

[loud mango]

what about my deposit?

It gave me the sign up now, but not my .8 deposit

[tawdry warren]

when u deposit u will get the kit for 24h

[loud mango]

Yeah, I just did the depo and sign up for splits.gg does it take 24 hours to register in the server?

[tawdry warren]

can u try rejoin server and try agin /splits?

[loud mango]

one sec

no dice

I tried rebooting the whole game too and it didnt work

[radiant tide]

Try /auth again @loud mango

[radiant tide]

Did that manage to solve your issue?

[half zodiac]

i got kicked due to "Suspicious Account" and say to appeal in the discord????

[pulsar lintel]

same

[tawdry warren]

Can u open ticket band appel

#❓┃submit-a-ticket

[half zodiac]

i did open a ban appel ticket

i hope they get back soon i was on large oil when it kicked me'

[tawdry warren]

U need to wait when someone answer u

[astral grail]

ive made tickets for RATO and his duo on solo/duo 2x #2 and nothing has happened and he just stole a raid from me.... its blatant hard aimbot and ESP....

scum f.ucks

[tawdry warren]

If u have clips they will buck ur loot

[pulsar lintel]

ive sent a ban appeal 6 hours ago n they still havnt answered

[astral grail]

bro im not just going to sit here and record my gameplay 24/7...

[half zodiac]

your joking theres no way its taken 6 hours already and they havent got back to you wtf

[pulsar lintel]

deadass

[half zodiac]

bro my loots gone whyd it happen on large oil

[loud mango]

did rust solo/duo 2x #4 just crash?

[radiant tide]

Yes

We are working to bring it back up so please be patient.

[loud mango]

damn rackspace down

[radiant tide]

Solo/Duo #2 is back online.

[open root]

there replied then dissapeared

[quick jolt]

What's the record of the longest unchecked ticket? I'm currently on the 8 hours mark

[regal belfry]

it may seem long but its not, we ask for your patience as we accomplish to answer all tickets.

[quick jolt]

Yeah just wanted to know how long it might be if I have to wait so me and my friend can decide to move to another server or not

[outer valley]

delete this

steam id

i saw u have vpn problem create ticket by wpn whitelist

[wet tree]

是的