❓┃support-questions

[clever leaf]

ban appeal

[neon shore]

Read this please

[clever leaf]

Thank you!

[neon shore]

No problem at all mate, apologies for the delays

[clever leaf]

happens, alot of players equals alot of work

[neon shore]

Appreciate you being understanding 🙂

[clever leaf]

One more question tho, i get kicked because of suspicious account ( timeleft perm) the ban appeal should be right yea?

[neon shore]

Yes ban appeal is the correct ticket to open for this

[clever leaf]

alrighty thanks

[neon shore]

No problem at all

[umbral nest]

ngl i like bestrust community

not like a server

wich starts with war

[proper hemlock]

And simple guys like you make this community awesome!

[umbral nest]

[:

im still not white listed

😭

[maiden belfry]

for what?

[umbral nest]

vpn

wait an arabic as a trial mod?

[maiden belfry]

you can open ticket bro and take the whitlist

[umbral nest]

this is awsome

[umbral nest]

i did im just waiting for it

[maiden belfry]

??

[umbral nest]

im not racist dw

im just happy

[neon shore]

We have staff from all over the globe 🙂

[umbral nest]

o

yea bro this is super good

[runic abyss]

can someone please look at my ticket

[willow hatch]

WHITELIST MEE IM TIRED 😭 I JS WANNA PLAY PLS

[umbral nest]

how long does it it takes to white list

[wintry mantle]

Hi. What type of ticket did you submit?

[umbral nest]

vpn

mine*

[river dune]

Hey guys, I got banned after lag/disconnect in Rust — possibly a false ban. Has anyone experienced this before? Any advice? Thanks!

[wintry mantle]

@willow hatch @umbral nest unfortunately vpn tickets are reviewed by a small dedicated team, we’re very sorry but it can take a while to process them. As long as you have submitted a ticket the admins will work through them in order as fast as they can, thank you for your patience and understanding

[willow hatch]

okay ill wait

[wintry mantle]

Banned from rust or best rust?

[river dune]

bestrust

[umbral nest]

same i will wait

[wintry mantle]

If you could submit a ticket here please an admin will be able to review what happened and unban you if it was a false ban

https://discord.com/channels/277748656420028426/1118287481322872842

[river dune]

I already did that, but I just logged into the server and it kicked me out for no reason. I already opened a ticket. I have a friend in the game who is waiting for me, so I don't think it makes sense to wait for this ticket to be resolved.

[wintry mantle]

Unfortunately I think you have been banned then, all tickets are in a queue which the admins will work through in order, however, the ban appeal team are a small team of trained admins so it will take a while for them to get to your ticket if it has just been submitted, you will just have to be patient sorry, thank you for your understanding

[keen jasper]

Why can i not use nitro as i have boosted and verified my acc

[proper hemlock]

Try /auth ingame

[keen jasper]

It worked ty

[karmic anchor]

bro how long does it take for support to check my ticket, it says "...will reply soon."

getting falsely banned while claiming that you have "great anti-cheat" is crazy

got banned while mining metal

[dapper vapor]

Sup,
We have smaller team in checking bans so they are a little bit busy. thanks for your patience please wait more till they reach the ticket

[karmic anchor]

I fully understand, but that does not justify that I haven't gotten a response in merely 3 hours

[wheat wren]

Can one of the administrators help me?

[karmic anchor]

thats not being busy that called lazy

[wheat wren]

ı had ban but ı dont know its why

[neon shore]

A lot of folk have been waiting weeks not hours. Please be patient and one of the team will review your ticket when they can.

[neon shore]

What does it say when you try join the server?

[karmic anchor]

Waiting weeks for a response when your "great anticheat" banned me for no reason

never recommending bestrust to anyone its the worst

[wheat wren]

ban evading ı appeal at discord says

[neon shore]

I understand the frustration but unfortunately we get loads of ban appeals and it’s only a small team that can review these due to the need for extra careful review

[wheat wren]

Can I send you a private message?

[neon shore]

You need to open a ban appeal ticket at https://discord.com/channels/277748656420028426/1118287481322872842 and clicking the Ban Appeal button

[wheat wren]

ı already did it

[neon shore]

Awesome, just need to wait for one of the team to get to your ticket

[wheat wren]

but ticket saying to me you will be wait

how long does it take

[neon shore]

Yes, it may take some time for one of the team to review your ticket

Can’t give an ETA unfortunately as i cannot see these tickets as Trial Mod

[wheat wren]

okey

thanks a lot for your helping

[neon shore]

No problem at all & hope your appeal goes well 🙂

[wheat wren]

ı hope so

[neon shore]

If there’s anything else I can help you with don’t hesitate to ask

[wheat wren]

not for now thanks!

[umbral nest]

[dense knoll]

Im on a bestrust serv and i dont have my splits.gg kit that i have on other serv

[quasi igloo]

try /auth or /splits

[karmic anchor]

someone watch my ticket

now

[dense knoll]

still doesnt work

[quasi igloo]

did you verify all correctly

[dense knoll]

what do you mean by that

[quasi igloo]

on the website

[dense knoll]

i was an hour ago on a 4 player serv and i could get the kit but know we decided to start on a other serv with more people and my kit arelike that

[quasi igloo]

What server are you on now?

[neon shore]

they will when it gets to your turn 🙂

[dense knoll]

max5 2x

[karmic anchor]

Well, I want to be put at the top of the list

[quasi igloo]

the default splits kit or a deposit one?

[dense knoll]

deposit

[quasi igloo]

How long ago did you deposit

the deposit kits are 24 hour usage

[dense knoll]

yes i know

but the prob is that on the serv im theres no cooldown its just like i dont have the kit

[quasi igloo]

yeah it may have expired since its not a lifetime kit

[dense knoll]

humm i deposited yesterday

[dense knoll]

so its not normal nah

[quasi igloo]

yeah they expire after 24 hours

all info is stated in https://discord.com/channels/277748656420028426/1462724611614441610

[dense knoll]

after 24 hours you never have them again ?

[quasi igloo]

if you deposit again you get them back

[dense matrix]

We put fish traps in a lake to get a blue card, but we haven't had one for 40 minutes now. Why, please? in a bestrust solo/duo x2 #6

[fierce hatch]

Like you haven’t caught anything at all or just a blue card?

[dense matrix]

just blue card in 30 fish

[fierce hatch]

Hmm, you defo get them, I guess you have just been super super unlucky

Cause it normally like 1 in ten fish you get them

[dense matrix]

in more of 30 fish, no pls Imao

[fierce hatch]

Yeah that some inane luck that you haven’t got one.

[dense matrix]

okay thx 😭

[neon shore]

doesn't work like this sadly, you must wait for your turn

[fierce hatch]

I guess you gotta keep trying catch them fish for that card 🤣

[wheat maple]

U can only get blue cards from specific fish , from fish traps u can only get it from salmons

[earnest briar]

hi, how do you check a player please ?

[karmic anchor]

make it work, i spent my time and money on your server now you ban me and let my base get raided

"great anticheat" falsely bans

[vestal hawk]

unfortunately the amount of money you spent on the server doesnt decide what position you are in the queue

[neon shore]

Won’t be continuing this conversation, please wait for a reply from one of the team.

[dense matrix]

in a sweet water we can get salmons ? that depend on the food ?

[wheat maple]

In sea and sweet water u can get salmon, I don't think it depends on food but player ussualy use bear meat

[proper hemlock]

Yes, take level 10 bait and refish everything except salmon

[wheat maple]

You can go fish to, you can get blue card from shara and some other fishes to

[dense matrix]

we are just full unlucky x)

[wheat maple]

Probably it can happen to everyone

[foggy jay]

can someone help with my rust game everytime i try load a server it says retrieving data for ages and when i eventually load it says packet flooding player tick

[umbral nest]

guys

[quasi igloo]

@neon shore if you could assist him

[quasi igloo]

Whats up ?

[umbral nest]

is that normal????

[neon shore]

Try restarting your router. Leave it off for a couple minutes and then turn it back it on.

[neon shore]

I will check with higher ups and get back to you shortly.

[quasi igloo]

as in the person dealing with your ticket?

[umbral nest]

the ticket system thingy

[quasi igloo]

Oh so yeah that is normal

[cursive nymph]

People are waiting days, 3 hours isn't a lot, there is a huge backlog. You can ping me and I'll check when I wake up if no one else checks before then

[umbral nest]

alr

[quasi igloo]

if they are asking you only them

[cursive nymph]

Normal

[karmic anchor]

FINALLY A COMPETENT SUPPORT, Will do sir!

[quasi igloo]

My goat prosper how are you doing today?

[umbral nest]

yea only these

[quasi igloo]

Yeah thats normal as prosper stated

[cursive nymph]

Just about to sleep, but good, you?

[quasi igloo]

oh damn what timezone are you in and yeah just working through mutes and not guiltys and stuff doing good though

[umbral nest]

i was kinda suspicious cuz first time getting that request

[neon shore]

These files don’t contain any sensitive information, nothing to worry about

[umbral nest]

aight

now i wait for the whitelist

[quasi igloo]

Yeah they are pretty fast with those dont worry

[neon shore]

awesome, hopefully doesn’t take too long for you 🙂

[wheat maple]

He is probably from Europe, it 11pm for me

[proven raven]

I haven't heard back from a ban appeal from a week ago. Does the reply get sent through the ticket system dm or could I have missed it elsewhere?

[regal belfry]

No, you haven’t missed it, we are very busy atm answering tickets but we will get to it

[proven raven]

Ok thanks just wanted to make sure

[regal belfry]

We thank you for your patience

[vestal hawk]

oh ye another thing about ban appeals is that only a small group of people can review them and they are all done in order so there is quite a big queue we are sorry about the wait but someone will look through it eventually

[winter kite]

how do i get the discord kit

[fierce hatch]

Do /auth in game

[sturdy vessel]

Hey /auth

And link you discord on the Website

[winter kite]

thanks so much

[sturdy vessel]

Np

[pastel stump]

it has been 2 months since i sent a ticket when can i expect a reaction?

[quasi igloo]

@cursive nymph when you wake up

[lean horizon]

one cheater on ur server

where can i create ticket

[fierce hatch]

#❓┃submit-a-ticket

And then player report

[vernal mesa]

Good night, will you look at my ticket tomorrow?

[gaunt heart]

Is it a ban appeal ticket?

[vernal mesa]

Yes, for some reason it was rejected or the deadline expired, I ask the respecte @cursive nymph help me

[gaunt heart]

If your ban appeal ticket got rejected id assume you are perm banned. I could be wrong im sure prosper can correct me when he is next on if so

[vernal mesa]

You can inform him tomorrow so that he can look at my application, since he is ignoring me for unknown reasons.

[gaunt heart]

If he is ignoring you and your ticket got rejected that would be your answer.

[vernal mesa]

This is complete nonsense, I was banned for no reason...

[gaunt heart]

For a suspicious account or for cheating?

[vernal mesa]

This isn't my first day playing on the server and I'm simply banned for leaving. It would be good if I had been given some kind of warning, but I didn't have one. I used a VPN, but not in Rust. My computer always worked on the same server. the same Wi-Fi, it's just that the attitude is terrible at least towards their players who were looking for teammates here and invited their friends to play here, let the management think about it, but I hope so that your words are not even close to reality and the person is just busy, I wrote a lot, it could be because of this, but understand me and put yourself in my place when you have plans on YOUR SERVER, I did not choose Another one, I'm waiting here, I don't think I deserve to be ignored and that the administrator will put himself above other players, if it's his job he should help his clients For example, you go to the police station to file a report for theft, you will demand many times and bother everyone to help you, but in the end they don’t even want to explain your problem, that they can’t help, or There are a lot of statements, just ignore them, just think if this is right...

@cursive nymph Is this your opinion?

[gaunt heart]

I personally don't deal with ban appeals but the only advice I can give you is take the silence as the answer if that's the case. Please dont @ the staff tho

[vernal mesa]

I have to, I saw that the person who does this offered his service to someone in the morning I asked him to help me as well

[opaque cosmos]

I've been waiting for 2 weeks for staff to look at my ticket i got wrongfully banned how long does it usually take for you guys to look at ban appeal tickets? I want to play with my Team but i can't its really annoying!

[vernal mesa]

We'll see later.

[gaunt heart]

I get the frustration but please be patient they will get back to you as soon as they can!

[opaque cosmos]

Does your Anti-cheat detect CPU change as a type of ban evading or something? Cuz i upgraded my CPU and maybe that's the reason?

Otherwise i don't get why i got banned for ban evading in the first place. Like i didn't even get banned in the first place so what kind of ban did i even evade bro

[vernal mesa]

Who knows, 100,000 players were banned on the server. The main administration must understand how huge the opportunities are with a stable online of 10k if that's how it is on their project.So I think they'll do something about it, and it's not profitable for them to not unblock it for a long time, we'll see.

[quasi igloo]

no

[gaunt heart]

If you made a ticket wait for a response if it gets closed it was denied.

[opaque cosmos]

Does the bot write me a message if it gets denied or how do i know?

[gaunt heart]

The admin might tell you or the ticket will just be closed but upgrading a pc part will not cause a ban

[opaque cosmos]

I understand thank you guys for your time have a good rest of your day

[gaunt heart]

you too! thank you for your patience 🙂

[wild smelt]

how can i know how many ahours i got in the server ?

[quasi igloo]

/playtime in game i believe

[wild smelt]

tysm

[quasi igloo]

no worries

[blazing lotus]

Hey

CAN you help me

G20 my name is SeiMVolT you can destroye one wall for me pls

[gaunt heart]

#❓┃submit-a-ticket make a ticket and explain in there 🙂

[blazing lotus]

I make

[regal belfry]

Yes

[zealous bronze]

how does cargo work in the 2x servers?

with 4 harbors

when does crate spawm

[quasi igloo]

Its the same it normally works

[zealous bronze]

okay ty

[quasi igloo]

no worries

[open root]

@cursive nymph can u take a look at my ban appeal ticket when u wake up

[wintry mantle]

Please don't ping the admins. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible. Thank you for your patience

[open root]

g ive been waiting a month and someone just told me to ping him

[nocturne iris]

If you report someone for cheating do you get told the outcome in game or in discord.

[oblique forge]

It should show up in chat if they got banned, but whoever is answering your ticket might inform you.

[nocturne iris]

🤙🏼

[nocturne iris]

Is there a public list of banned players?

[oblique forge]

Don't think non-staff can view the list. If you want I can keep a lookout for the person you reported and let you know though!

[nocturne iris]

Okie dokie the silly little goober name cayde-6

[dapper vapor]

Also you can see live bans on the channel #⛔┃bans

[nocturne iris]

It says no access it might only be for higher tier members or something

[oblique forge]

He's also still in the discord server so I doubt he was banned

[nocturne iris]

Okay he might have just been that good 🤣

[dapper vapor]

Yea you can see only 100+ hrs on BestRust servers😁

[timid oasis]

why i cant use exitlag

[sudden compass]

Is it only on our servers or are you talking Rust in general?

[timid oasis]

just on yours servers

i get kick when i use

[sudden compass]

I see that this "Exitlag" works on a same principle as VPN, so you might have to open a VPN whitelist ticket.

https://discord.com/channels/277748656420028426/1118287481322872842

[thorn crystal]

Any1 know when quad monthly wipes

And what channel is for map vote for it

[dapper vapor]

Sup, you can see map votes above the community texts (a lot of channels).

Comming wipes you can see at #⏰┃wipe-feed or #🔔┃wipe-reminder

[thorn crystal]

Ye but witch one is the quad monthly bc it doesn’t say

[dapper vapor]

Then go check #📅┃wipe-schedules

[gray heart]

#📅┃wipe-schedules message

[thorn crystal]

So is there not a map vote?

[gray heart]

too early for a map vote i believe. If its not in the Besrust Map Voting then its too early

[thorn crystal]

Ok thank you

[gray heart]

@thick citrus 🆘

[charred basin]

Any help me reply ticket

I got kicked off the server because of a suspicious account but I didn't do anything i send ticket already but no one reply me :((

[neon shore]

These tickets can take some time due to the very small team handling these tickets & the need for extra careful review.

One of the team will get to your ticket, they are dealt with in the order they come in

[charred basin]

How long does it normally take for them to respond? I sent a support ticket yesterday

[neon shore]

Can’t give an ETA but these tickets do take a while to resolve unfortunately. Apologies for the delay

[charred basin]

My account was marked as suspicious but I didn't do anything, Maybe there was a network IP connection so I was infected

[twin orbit]

Hey, please open a ban apppeal ticket

[charred basin]

Im already open yesterday bro

Maybe need to wait

[twin orbit]

the appeal tickets take a bit of extra time, due to high abundance but they will be looked into

[charred basin]

Yes tks bro for sp

[twin orbit]

np mate

[mint karma]

Someone can look at my ticket please it's been 2 days

How can someone who has played 500 hours on bestrust servers be banned due to a suspicious account?

[glacial latch]

Hey, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[left mango]

ticket

How to open a ticket

[regal belfry]

You can do it here https://discord.com/channels/277748656420028426/1118287481322872842

[trail rain]

I haven’t got any response to my ban appeal tickets since February 10 💔

[regal belfry]

We do apologise your ticket will be answered we have a lot of tickets at the moment but we will get to them ,there is small but dedicated team that looks after these tickets. We appreciate your patience

[scenic hamlet]

how long does it take for a ticket to be looked at?

[trail rain]

Bestrust servers are really fun to play, but there are too many false bans. I don’t think this should happen so often.

[scenic hamlet]

True

[languid cape]

How do I get the kit that u took form the best rust website

[quasi igloo]

What ticket type

[karmic anchor]

@cursive nymph no1 reviewed my ticket still

[candid elm]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[candid elm]

do /kit in game chat after you link in your account

[candid elm]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[lament pier]

ı need help ı have a video record

[fierce raven]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[oblique dove]

i need some help i banned because suspicous account ?

i opened ticket and nothing

[wanton ledge]

had to wait for a month, so good luck waiting lol

[fierce raven]

One message removed from a suspended account.

[oblique dove]

no admin lol server is empty nothing nobody cares us

support

[quasi igloo]

1 moment

[fierce raven]

One message removed from a suspended account.

[oblique dove]

okay

[quasi igloo]

#💬┃modded-chat message @fierce raven @oblique dove @wanton ledge

Should clarify all points except heylos when was your ticket created exact date

[fierce raven]

One message removed from a suspended account.

[quasi igloo]

There is huge current backlog please remain patient

[oblique dove]

i created at 01.56PM

today

[hasty hemlock]

Is the Monthly main Map wiping/rewiping today ? like all the other monthly servers

[oblique dove]

Having my ban lifted doesn't matter after I've lost my home.

lost my all loots and everything

[neon shore]

#📅┃wipe-schedules will show you all the information you need regarding wipes

[karmic anchor]

Bros just copy pastingat This point

[neon shore]

It can be pretty exhausting repeating the same message every 20 minutes 😂

Don’t worry one of the team will get to your ticket when it reaches the top of the queue

[glacial latch]

its an order from high tier staff

and thats all we can do

[karmic anchor]

It can also be exhausting looking at someone raiding your base while you cant do anything because you have been falsely banned because of “great anti-cheat”

Just use eac like every other normal rust server for the love of god

[neon shore]

Understandable but unfortunately what’s happened is in the past. You must now wait for the team to review your ticket. If you are legit you ain’t got nothing to worry about and your ban will be overturned

[karmic anchor]

I certainly hope so sir!

[neon shore]

If there’s anything else you need assistance with let us know but would appreciate if you could wait for a reply in your ticket as us mods don’t have access to these tickets

[worldly flicker]

can someone respond to my ticket asap please.

[neon shore]

Which type of ticket is it?

[worldly flicker]

ban appeal

[glacial latch]

pls be patient as all ticket are in queue and will be resorve as soon as possible

[neon shore]

Ban Appeal Information

Ban appeals are handled by a very small team due to the need for thorough investigation.

Please note! These types of tickets can take quite a while to get resolved. Please wait for a reply from one of the team in your ticket.

[cursive nymph]

Feel free to ping me anytime for appeals

[neon shore]

Could you check DMs

[neon shore]

Can I let people know to ping you specifically?

[worldly flicker]

@cursive nymph i joined the server for the first time and got perm suspended for a suspicious steam account

[cursive nymph]

Yep

[cursive nymph]

We aren't whitelisting alt accounts chief

not without a valid reason

[worldly flicker]

alt accs ive got 4k hrs

[cursive nymph]

on which account? the one you're banned on?

[worldly flicker]

yeah my only acc

[steep solar]

Hello, i sent you an answer to my ticket with some more information regarding the ticket if you can look at that when you have time! 🙂

[worldly flicker]

yeah thats my acc?

[cursive nymph]

It's boosted, I don't think you registered this, it's all false hours

[worldly flicker]

what?

[neon shore]

96 games never played em

[worldly flicker]

shared games from my other steam acc lol but fairs

[neon shore]

5k hours in pubg 0 achievements

[cursive nymph]

I don't see what reason you have to lie or hide information in appeals unless you're up to something

[neon shore]

??

[worldly flicker]

rust lad

[quasi igloo]

I sent a couple people your way they should be up above somewhere if you didn’t already see them

[neon shore]

5k hours 0 kills

[quasi igloo]

🤣

[neon shore]

🤣

[glacial latch]

omg lol

[neon shore]

World record that is

[glacial latch]

bro was camping in the side of the map

😂

[quasi igloo]

Professional guys chill

Joke is a joke but that’s enough yk

[worldly flicker]

reason ur only a part time mod lmao

[glacial latch]

ok mister that know everything

[quasi igloo]

Don’t take your frustration out on us no need

We are simply here to help the community

[worldly flicker]

lowk didnt hear me out but all good shame you dont try this hard when people are actually cheating on your servers

[rough locust]

@cursive nymph my main account (1k hours, always played on bestrust) got vac banned by a mistake because i never cheated or smth like that but if u are banned facepunch doesnt care and doesnt do sh1t, i got a new account i joined bestrust and got banned for ban evading, i submitted a ticket already, u think that i have a chance to be unbanned?

[quasi igloo]

Oh trust me we do there is a reason we have some of the best admins and anticheat around

[neon shore]

I believe you’d need to contact valve as they’re the only ones who can overturn a VAC ban.

Once they overturn it you should have no issue getting unbanned

[worldly flicker]

ill be on soon to test that theory darlin

cya soon

[quasi igloo]

You won’t get far I promise you

[neon shore]

Thought u only had 1 rust acc?

[glacial latch]

a cheater is always a cheater

[worldly flicker]

ima buy a new one just for u x

[quasi igloo]

Don’t entertain it

[rough locust]

id like to be unbanned from bestrust meanwhile because the process is so slow, u think i can?

[quasi igloo]

Your money

[worldly flicker]

your server

[neon shore]

Unfortunately don’t think this will be possible until valve overturns it

[quasi igloo]

Best of luck with your endeavours have a great day though

[worldly flicker]

You too pal

[rough locust]

what if valve dont unban me i will never play bestrust again

[neon shore]

If valve don’t unban you, it wasn’t a false ban

[worldly flicker]

Hes cheating btw

they caught us

[rough locust]

i downloaded a cracked version of valheim, since that i got banned, maybe eac detected some file, thats the only guess i can make

[neon shore]

VAC is primarily a signature based AC. It scans your files for known cheat signatures

[neon shore]

Valheim is not VAC Protected

EAC & VAC are seperate anti cheats

[worldly flicker]

acco bro they caught us give in

[neon shore]

VAC is used on games produced by Valve only afaik

[rough locust]

maybe vac detected some file then

[worldly flicker]

probs the cheats

[rough locust]

in valheim folder

[neon shore]

Valheim is not VAC protected

You cannot get a VAC ban for Valheim

[rough locust]

then why tf i got banned

[worldly flicker]

the cheats mate

[neon shore]

If you log into your banned account click the red notification on the top right and send a screenshot it will tell you what game you were VAC banned in

[rough locust]

stop man ahaha im frustrated for this

[neon shore]

Do you play counter strike?

[worldly flicker]

i got banned for being poo at pubg

[rough locust]

na bro just rust literally thats the only game i play

[neon shore]

Rust isn’t VAC protected either, link me your steam profile

[rough locust]

yes wait

[worldly flicker]

how do i appeal being poo at pubg

[neon shore]

Need another 5k hours

[worldly flicker]

well what if i still dont pass the test

what if i log on and get a kill

[rough locust]

@neon shore can we talk in dms?

[neon shore]

Yes ofc

[rough locust]

tysm man

[worldly flicker]

Acco stop cheating

[neon shore]

Sent you a dm

[neon shore]

@cursive nymph

[quasi igloo]

Fully Italian btw

[cursive nymph]

EAC isn't going out of its way to detect cracked versions of apps, otherwise the games they protect wouldn't use them

They focus strictly cheats. If you didn't cheat, I would recommend putting in an EAC appeal

[quasi igloo]

Hey prosper Got a guy @wanton ledge with a ban appeal if your not too busy hope all is good

[neon shore]

I’ve never heard of an EAC ban being overturned

[cursive nymph]

already handling it

[cursive nymph]

It's happened before many many times

[quasi igloo]

Yeah humans and ai make mistakes so it’s definitely possible for them to be overturned

[neon shore]

Damn must be like winning the lottery

[neon shore]

Appeal has been denied already, must have concrete evidence

[mint karma]

could you check my ticket as well?

[neon shore]

I’m sure he will, prosper is fantastic at what he does.

[quasi igloo]

Real prosper is my goat

[cursive nymph]

🫡

[cursive nymph]

I checked and discussed with others and I can't unban you at this time, you should appeal again in 90 days and we'll review then

[mint karma]

0 vac bans 25 dollar inventory 0 ban history on any server 500 hours on bestrust servers 2k hours total what's the issue?

i don't know what's suspicious here

[oak pumice]

Ticket Opened
A ticket has been opened for you, please type here in your DMs to send messages to the staff team!

Who should I write to?

[peak vessel]

verify me

[odd orbit]

day 31 of requesting my suspicious account ticket to be looked at

[cursive nymph]

Unbanned

[peak vessel]

help

kicked me

[neon shore]

suspicious acc?

[peak vessel]

i registraion for bestrustservers

discord Ok
Stram Ok

Verification Completed!

Use the /auth command in-game to claim your rewards.

[steep solar]

@cursive nymph Did you see I wrote to you? I didn't get a response so didn't know if you saw it or not ^^

[peak vessel]

yes

[neon shore]

Please open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842 and select "Ban Appeal" one of the team will assist you 🙂

please note these tickets can take significantly longer than other tickets to resolve due to the high volume, small team handling these & the need for extra investigation

[oak pumice]

?

[pastel stump]

hi i sent a message yesterday aswell but i sent a ticket 2 months ago and i still havent received an answer back i had spoken with a staff member 2 days ago he said he would forward it but i still havent received any answer on my ticket or from him can someone pls help me

[neon shore]

@cursive nymph

if hes online he will take a look when hes free. hes sorted a few folk out this morning in here.

apologies for the wait. hopefully resolved soon for you 🙂

[peak vessel]

i am not banned man

[pastel stump]

someone else @ him yesterday aswell

[neon shore]

you said you got kicked for "suspicious account" ?

[peak vessel]

I wasn't banned. I just logged into the game and verified on the website. But I still can't log in. I keep getting kicked off the server.

[neon shore]

does it say Suspicious account when you join?

[peak vessel]

yes

[neon shore]

if so, this is a ban even though it may show you've been kicked. please follow the steps i linked above

[cursive nymph]

Oh sorry I saw just had to brb

checking now

[peak vessel]

How can I get banned if I haven't even managed to log into the server?

я пытаюсь войти в игру не дают что это за система

‏وتف

[oak pumice]

DMs help

[cursive nymph]

#❓┃submit-a-ticket*

[pastel stump]

hi prosper could u also help me with my ticket its been nearly 2 months since i sent it

[cursive nymph]

Unbanned 🫡

[cursive nymph]

Checking

[peak vessel]

Verification Completed!

Use the /auth command in-game to claim your rewards.

[neon shore]

we have an automated system to detect suspicious accounts and prevent them from joining until one of the team reviews your account

[wanton ledge]

damn prosper is grinding 😄

[steep solar]

Thanks for the support! 🙂

[peak vessel]

no problem, go reviews

[peak vessel]

go check my account

1500h

[neon shore]

i cannot review these tickets. they are handled by a seperate, smaller team due to the need for extra careful review 🙂

[lyric zephyr]

please mine too

[peak vessel]

gg wp

[oak pumice]

Check the PM. From me pls

[cursive nymph]

I asked the admin that banned you, bare with pls

[pastel stump]

i was told to get more hours and appeal in a few months and that id be unbanned can i just send u that msg so u can see?

[cursive nymph]

I saw, I checked your previous appeal

[cursive nymph]

make profile fully public please

[lyric zephyr]

one sec

[pastel stump]

okay thankss

[lyric zephyr]

done

[craggy adder]

guys i cant use the BESTRUST as affiliate code on splits.gg how is it works?

[cursive nymph]

Does an error show up when you try to use it?

[craggy adder]

yes

it says error invalid code

[neon shore]

All caps no spaces?
“BESTRUST”

[craggy adder]

it works now

and now?

what i have to do to get it ingame@?

[neon shore]

Write /splits ingame

Have yoy opened your rewards yet actually?

Check out the full guide here #💎┃rustmagic┃💎 and you can’t go wrong 🙂

Once you’ve opened your rewards & run /splits ingame you should have access to the free kit by running the /kit command

If you have any issues let us know and we can help you out 🤜🤛

[craggy adder]

not works

[neon shore]

You’ve followed the steps here?

[craggy adder]

yes i open it

there is no 3 claim free cases at all

[runic abyss]

@cursive nymph can you please look at my ticket i would appreciate it

[neon shore]

Wana screen share and I can have a look?

[craggy adder]

y

[neon shore]

Yes or why?

[craggy adder]

yes

[neon shore]

sweet gimmi 5 mins need to help a client rq

[sterile fulcrum]

If I buy one of the kits, How can I make it so I only pay for one week? why does it try to subscribe me for a weekly payment

[nova raptor]

Can i still go deep sea using RHIB?

[oak pumice]

DMs Check ticket for me

[fierce hatch]

Yes, I’m not aware of any changes that you can’t I will double check for you tho

[autumn inlet]

You can just unsubsribe instantly after you purchased the kit for 1 week 🙂

If you unsubscribe, it will just be gone after the week

[glacial latch]

No in the new updates you can't go with rhib it's changed

[craggy adder]

u rdy?

[neon shore]

will be in couple mins

[craggy adder]

u said 5 mins before 30 mins xd6518

[glacial latch]

He busy helping other people pls wait until your turn reached its time

[calm hound]

Hi

[glacial latch]

Hi pls use other chat like https://discord.com/channels/277748656420028426/277748656420028426

[calm hound]

Should I file my complaint here?

[glacial latch]

Yes if you have a question put it here

[calm hound]

It's obvious from her playing style, and everyone on her profile says she uses hacks.

[glacial latch]

Thx for this info for faster reply pls make a ticket in the player report section and if you have any clip pls provided them in the ticket

[calm hound]

I made the request and I also informed you.

[glacial latch]

And support will give the final decision if she's cheating or not

[calm hound]

Thanks

[glacial latch]

Np if you have any questions don't hesitate to ask

[oak pumice]

DMs Check ticket for me

[sand fulcrum]

Trio 3x #2 lag way too much

[neon shore]

Thanks for the report will pass it onto the team for you. If you have any other issues let us know 🙂

[north juniper]

Squad 3x #3 is lagging hella

[oak pumice]

DMs Check ticket for me

[native cradle]

quad 2x laggg so much fix it

[vestal hawk]

yo you could submit a ticket and ask about the lag sometimes its your side thats the issue they will help you resolve

[glacial latch]

All server are experiencing the lag pls be patient until the issue is fix

[tired berry]

Link Results | Steam Found

Steam ID

76561198851040662

Discord ID

853261433491292181

Links

[BattleMetrics]
[Steam Profile]

Bestrust Servers

[oak pumice]

@glacial inlet DMs Check ticket for me

[regal belfry]

Lag should be fixed now

[regal belfry]

lag should be fixed now

[maiden belfry]

All server are experiencing the lag pls be patient until the issue is fix

[regal belfry]

Farkas dm said it should be fixed

[sterile fulcrum]

why can't I use skinbox after I bought the gold kit

[regal belfry]

try /auth in game

[glacial latch]

Skin box no longer exists

[sterile fulcrum]

bruh wtf

[glacial latch]

It's against facepunch rules

[sterile fulcrum]

lol the last 2 servers I was in they still have it

literally yesterday and last week

[glacial latch]

In some server they don't work

[regal belfry]

my apologies for not knowing this

[open root]

@cursive nymph could u look at my unban appeal pretty plz

[uncut yoke]

its been 4 weeks and no one talk with me about the ban appeal

[coarse stag]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

@uncut yoke ^

[open root]

ive been waiting 6 weeks😭

[coarse stag]

I will ask about this 1 second

@cursive nymph ^

[jade sail]

where do i link my stuff for the discord, discord build, and starter kit

[warm condor]

bro they ain’t fixing their lag issue they can’t cope with more than 200 pop

[coarse stag]

link.bestrustservers.com

[warm condor]

they won’t look at it don’t get ur hopes up

[jade sail]

what command in game to get the kits after i do it

[coarse stag]

/auth

[coarse stag]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please ⁠⁠https://discord.com/channels/277748656420028426/1118287481322872842 in "Other" Section. Meanwhile you do that I will notify a higherup about the lag.

[jade sail]

thx cause i keep linking my stuff and having the kits but then the next time i get on the server i dont got the kits

[coarse stag]

never seen that before 🙁

[jade sail]

yea idk why it does it

[tired berry]

Link Results | Steam Found

Steam ID

76561199006048214

Discord ID

594921570238070815

Links

[BattleMetrics]
[Steam Profile]

Bestrust Servers

[floral crane]

When will you check my appeal?

Half a month has passed

[coarse stag]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

if anyone needs help i'll be here 🙂

[pastel stump]

@cursive nymph hi have u gotten an answer?

[violet hawk]

I swear, you should change your ban system, you have too much ban and it takes too long to have an answer

[coarse stag]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer.

[coarse stag]

is it something i could help you with?

[pastel stump]

hi i dont think so its about my unban appeal bcs its been nearly 2 months prosper said he dmd the admin that banned me and was waiting for an answer

[neon shore]

He will get back to you when the admin he asked has responded. May take a wee while as we ain’t online at specific times.

[coarse stag]

If you don’t hear back after some time, you can update your current ticket or open a new one so it can be looked at again.

^

[pastel stump]

its my 2nd ticket thats been unanswerd should i still open a new one

[quasi igloo]

Negative do not do that

Opening more makes it slower since you go to the back of the line

[proven halo]

how many time it takes to a Oil Rig to respawn

[wintry mantle]

respawn times vary dependant on population, high pop will have fast respawn but low pop slow respawn

you can tell when its back up from the locked crate on the map

[slate wolf]

30-60 mins usulally

it depends

[floral compass]

urgent who can help

[wintry mantle]

with what?

[floral compass]

There is cheating on the 3x trio server, you need to check it urgently, all the loot is gone bro

[wintry mantle]

What sort of cheating? If you can also put a ticket into https://discord.com/channels/277748656420028426/1118287481322872842 it will help get it looked at faster

[floral compass]

Bro, I don't have a video recording, I don't have anything, they will go in and check the man, there is no point after the loot is gone.

[viscid bloom]

Please next time create a clip if you can. That would make it easier for our moderators.

[wintry mantle]

I'll have a look into this but it really helps having a clip to validate like pasha says.
What type of cheats is it?

[floral compass]

It sees and knows my next move, it knows where I am without taking my head off.

[wintry mantle]

Unfortunately, without any video clip of the incident there is nothing we can do straight away but you should submit a ticket in https://discord.com/channels/277748656420028426/1118287481322872842 anyway. Also reporting them in rust won't hurt

[main imp]

yo, what`s wrong with solo/duo 2x? I and +- 20 dudes have 50 to 11k ping and packet loss 16%

[wintry mantle]

I'll pass it along, thank you

[wintry mantle]

is it solo/duo 2x main?

[main imp]

i guess yes, the name is just solo duo 2x, nothing more

[wintry mantle]

ok, thank you

[main imp]

If you have any information, please let me know

[glacial latch]

im joinnig the server to see if the lag is fix pls be patient

i just join the server there is no lag at all its fix i guees if you still having lag it you have an issue in your network connection @main imp

[main imp]

ok, ty for info

[glacial latch]

np if you have any other question dont hestiate to ask

[wheat maple]

I was on the server whole time and there was no lag for me

[glacial latch]

YEAH THATS WHAT i said to him there is no lag

its only he have a network issue

[elder berry]

Can a staff member check my ticket, please?

[edgy sky]

They will be checked as soon as available, sorry for the wait

If Anyone Needs Help Feel free to @edgy sky “me”

[dense knoll]

how do we demolish a distrib it dont works with hammer

[coarse stag]

like an industrial distrib?

[dense knoll]

Automatix dostrob

[hazy coral]

In two days it will be a month since I opened a ticket bruh

[coarse stag]

All tickets are in a queue and will be reviewed in the order they were received.

[coarse stag]

hold out the hammer and hold E while looking at it

[foggy jetty]

Is there a way to refund ur kit? I didnt receive it and my ticket doesnt get answered.

[coarse stag]

open up a VIP Store ticket in https://discord.com/channels/277748656420028426/1118287481322872842

[foggy jetty]

I did

[coarse stag]

@glacial inlet i dont know who else to ping about this ^

[coarse stag]

Also, did you pay for a day long vip?

[foggy jetty]

7 day kit

[coarse stag]

did you go into one of our servers and look in the "paid" section of the /kits?

it should auto give access to the kit with no issues

[foggy jetty]

I got it, wrong server

[coarse stag]

❤️

[spark dawn]

can someone check my ticket real quick please

[wheat maple]

We are sorry for your waiting, ticket are in order by date they were created so be patient and wait for response.

[edgy sky]

hope you are all sorted 🙂

[kind sierra]

Dear moderation, I created a ticket on 07.02.2026 at 14:51. How much longer can I wait?

[coarse stag]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[tawdry warren]

Ban appel?

[kind sierra]

Yes

[kind sierra]

I was banned for nothing! I still can't wait for my appeal to be reviewed!!!

[tawdry warren]

Its take time some pp wait month for answer

[fallow turret]

Yo can one of the mods check if im permabanned

[tawdry warren]

Dont close ticket bec if u open new one it will take more time

[kind sierra]

Is my application in the queue at all? Or was it deleted?

[proper hemlock]

if you did not receive an "closed" message, it is open

[tawdry warren]

Que

[kind sierra]

I didn't understand the question

[tawdry warren]

Ur application in queue

[kind sierra]

I am very angry!😡

[tawdry warren]

Of what?

[kind sierra]

Because they can't review the appeal within a month.

[tawdry warren]

Some pp wait for month to get answer

[vagrant yarrow]

hello i have a question about autoturrets i get interference even if its less than 12/12 why?

[sudden compass]

Could you provide more details? LIke what kind of interference?

[vagrant yarrow]

they wont work and interference is shown as if they exceed more than 12

[sudden compass]

If you're certain that you're using large batteries and have enough power which is distributed evenly with branches, I would suggest creating a ticket so admin could assist you in-game https://discordapp.com/channels/277748656420028426/1118287481322872842

[fallow turret]

Any mods can chexk if im permavanned on bestrust i cant check cz im on vacation and my friends telling me i am

Can anyone verify idk if hes trolling

[thorny fjord]

guys i had the discord kits and now they are gone .. anyone can help ?

[proper hemlock]

try /auth ingame

[proper hemlock]

or /link if /auth won´t work

[thorny fjord]

thank you

[lyric zephyr]

guys my ticket was opened today and my problem already solving for 9 hours because admin answers once in 2 hours and then disappears can i be unbanned already please i did nothing

[outer valley]

If ur ticket opened then admins read ur ticker if not just wait for ur turn in queue

[neon shore]

What’s your in game name?

[lyric zephyr]

its opened

[outer valley]

Just wait a time

[neon shore]

Hey skupo, ban appeals are handled by a small team due to the need for extra careful review, when @cursive nymph is online he should be able to take a look for you. please note these tickets can take longer to resolve but please be patient

[lyric zephyr]

ok thx

[ruby wave]

Hello, I wanted to ask when someone will process my ticket. I just bought a few kits.

[sturdy vessel]

Hey you have a Shop Ticket?

[dreamy vigil]

how to connect discord and rust for kit

[sturdy vessel]

Hey Go on the best rust website link your discord and do /auth ingame.

[dreamy vigil]

tyy

[sturdy vessel]

Np

[languid path]

2 day and no admin He replies to my messages

[outer valley]

Admins search all tickets but admins not have more people,
Just wait

[ruby wave]

@sturdy vessel Yes i have a shop Ticket

[neon shore]

Sweet, one of the team will sort you out asap

[near ocean]

is there a way to report cheaters?

[outer valley]

https://discord.com/channels/277748656420028426/1118287481322872842 at this

[regal belfry]

yes submit a ticket (https://discord.com/channels/277748656420028426/1118287481322872842)or F7 in game

[gentle geode]

any1 know why my game says connection attempt failed when i join the server

[wintry mantle]

what server?

[gentle geode]

trio 2x

[wintry mantle]

main or is there a #number after?

[gentle geode]

no number

[wintry mantle]

and does it say connection timed out or connection failed?

[loud solstice]

Hello i submitted a ticket but no one responded to me
about using exitlag

[outer valley]

Just wait

[wintry mantle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received.

[loud solstice]

im asking bc its been a 3 hours

[gentle geode]

why does the game only let me play north american servers

[outer valley]

It will be problem of ur internet host

[wintry mantle]

I've never heard of the exitlag software before sorry, I think it could take a while to hear back as it will be referred to someone higher up to look at

[gentle geode]

can u help me bro

its only europe servers i cant join

[outer valley]

Try to search files of rust in steam

[vestal hawk]

are you sure you dont have filters on try using a connect ip

[wintry mantle]

yeah, this sounds like an ISP issue tbh, nothing in rust or bestrust would stop you playing on other continent servers (I'm currently playing on NA as EU). I have some steps to follow to do a server trace but I'm not sure how helpful that will be tbh

[mighty stratus]

do they anwser tickets i have submitet 2 now with a week inbetween and im wondiring if sending anouther ticket is best or just hope they anwser

[atomic path]

I think they'll respond in time, you just have to wait, I think someone will respond.

[mighty stratus]

yes will do

[flat cradle]

3 weeks since my sus account ticket was made like bro this is just taking the piss now

[slow tulip]

Mine is now an hour.. I dont trust in this

[flat cradle]

Bro they don’t answer the tickets I swear like 3 weeks is just to long

Don’t expect to be getting on for this wipe or any others I’d say

[slow tulip]

Yea i played this wipe for like 10 hours with 3 friends, i was just enjoying being on the grind, also new to the game and boom i got banned

[atomic path]

I don't know what's wrong with no one answering, my ticket, it's always answered within 1 day

[flat cradle]

Yeah I was on a new account because I wanted rust with the rest of my games and got some skins n stuff traded over and I just got banned because I guess my hours was to low

[flat cradle]

Idk it’s just stupid how long ts takes like they ban half the player base for Sus account I see it so much

[slow tulip]

I have 12 hours i just dont get why they dont ban esp using players but they ban new players..

[flat cradle]

And half the time it’s just new people

[slow tulip]

Its just stupid

[tropic perch]

i dont understand the linking

linked on website, joined group, no discord kit

[fierce hatch]

Hello, the ban appeal team are a smaller team, so ban appeal can take a bit longer due to the team being smaller and the need for careful review, all ban are done in order they come in, I can assure you, your will be looked at as soon as possible!

[fierce hatch]

Have you done /auth in game after linking

[slow tulip]

Okay but why are they banning people because they are new?

[flat cradle]

I understand that but like 2-3 weeks is excessive unless it’s like 3 people doing the tickets

[fierce hatch]

They aren’t just banning people for no reason, was your ban appeal for suspicious account?

[flat cradle]

Makes ur servers like hella bad aswell not being able to keep up with tickets when other servers do it within 1 hour Espically with all the income the servers generate

[slow tulip]

Yea

[fierce hatch]

I’m sorry that you been waiting that long, unfortunately ban appeal do take time to review to ensure correct outcome is given.

[atomic path]

It took me a while to get the discord kit, I think you should wait too

[fierce hatch]

The suspicious account ban are done automatically by a bot, open a ban appeal and Be patient and your will be looked at as soon as the team get to it.

[slow tulip]

Yea but thats insane why would you even get a bot that bad then?

[flat cradle]

Yeah I mean like a nice suggestion I think that should be put foward is possibly being able to see where we are in the Que because every day now I’m wondering if ima be able to play a wipe with my mates but it’s just a waiting game with little to no help about how long itl be but now it’s over 2 weeks I’m starting to think it just wont ever happen or there just skipping tickets

[fierce hatch]

It an automated system to detect, it in place, I can assure you tho your ticket will be looked at and will not be missed or ignored.

[slow tulip]

When? In 17 wipes?

[fierce hatch]

You can alway pop a suggestion in #1135493215374553138 regarding your suggestion about putting what queue you are on the ticket, and it will be looked at and reviewed and discussed by the team at possible implementing it to help.

[fierce hatch]

I cannot give you a timeframe, but will be looked at

[copper panther]

Regarding 2x servers
What are the current respawn timers for road loot?
a regular monument loot like mining outpost?
the green/blue/red puzzles?
what would the respawn rates be for all these on 600 pop server
What about feeding horses bread, do they poop more? is the poop from horses production 2x?

[slow tulip]

Yea gtfo with that bs man, get an actual good f’ing reason to ban people or get some more people on tickets

[fierce hatch]

Regarding road loots, the respawn time is average 5-10 minute from my experience off playing and farming roads quite a lot, I’m not to sure about horse bread or any of that unfortunately as never done horse stuff in rust

[zealous scarab]

do yall mind looking at my ticket it would mean alot im new and im trying to play with my friends

[outer valley]

All tickets was in queue and Admins search all, just wait

[jovial rapids]

where to message about server lag?

[outer valley]

In this https://discord.com/channels/277748656420028426/1118287481322872842

[rare valve]

how long is the que? Like its been at least a day since i sent mine...

[outer valley]

Im sorry for you lost time but dont panic ur ticket will be opened , Admins team who search all this very small and they people too

[jovial rapids]

#bestrust server solo/duo/trio 1.5x #4 lagging hard every couple min

[outer valley]

Make a https://discord.com/channels/277748656420028426/1118287481322872842 click "other" and write about this problem

[charred basin]

My support ticket still hasn't been resolved?

How much longer do I need to wait?

[fierce hatch]

What type of ticket is it ?

[charred basin]

Ban appeal

[fierce hatch]

They are all done in order they come in so can take a bit longer than other tickets due to the ban appeal team being smaller and the need for careful review, i can assure your will be looked at as soon as possible and will be handled!

[charred basin]

So I still have to wait even though 3 days have passed and I still haven't received any information

[fierce hatch]

yes you will have to remain patient untill you get a response to your ticket.

[charred basin]

Ok tks

[fierce hatch]

no worries, have a good night!

[edgy sky]

good night

[oak pumice]

will my question be resolved in the ticket?

[oblique forge]

Should be

Might take some time though

[oak pumice]

who should I ping? To get a ticket?

After a couple of questions, they just started ignoring me and there was no feedback.

[oblique forge]

What was your ticket on?

[oak pumice]

Ticket Support System
@Mr.TrojaN, you have an open ticket, you can not open a new one.

[oblique forge]

What did you need to ask in your ticket. That also means you have one created already

[oak pumice]

I understand. I need to be added to the VPN Whitelist. Without a VPN, I have over 200 pings in the game.
And so they talked to me for 3 minutes and ignored it for 14 hours.

[oblique forge]

I would personally send another message in the chat if they already started to answer it and have then been silent about it. Did they ever mention anything about resolving your issue?

[oak pumice]

No

[oblique forge]

I just pinged one of the admins. Hopefully they will get to your ticket soon

[oak pumice]

ty

[oblique forge]

You're welcome

I hope you get your issue fixed soon!

[wary oar]

https://discord.com/channels/277748656420028426/1475992379134705838
why Nobody looking

[fading marsh]

Hi, they will attend to it soon, don't worry and wait patiently.

[soft lotus]

Possible cheater on bestrust max 5 #4

[fading marsh]

Hello, please create a ticket to resolve the issue quickly; #❓┃submit-a-ticket -> "Player Report"

[soft lotus]

thanks btw

[leaden peak]

why does this server's servers die off within less than 24 hrs?

[faint horizon]

Should be normal, sometimes players hop to other servers, get raided or doesnt find a good place to build

[ocean lagoon]

How long should it take for a admin to respond to my ticket

[glacial latch]

Which kind ?

[ocean lagoon]

Ban appeal for my friend

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.😁

[shy siren]

how can i check how much time i played at bestrust servers?

[glacial latch]

/playtime

[cursive nymph]

We will not entertain dishonest or troll appeals, it is denied

[cursive nymph]

unbanned

[cursive nymph]

I closed your ticket, can you open another and answer the new questions it asks, then ping me when done?

[cursive nymph]

How can you know who's cheating with only 8 hours in Rust? When I had 8 hours, I was building backwards walls and roofs & roleplaying, not knowing how to play 🤔

[pastel stump]

@cursive nymph hi i talked to u yesterday and said u had dmd the admin that banned me have u maybe gotten an answer

[slow tulip]

My friends have more than 1000 hours in rust they are pretty damn good, they are learning me and they told me that these guys were obvious espers

[cursive nymph]

You have a response

[slow tulip]

If i was playing in my friends place i wouldnt know they where cheating, i just trust my friend bcs of his experience..

[slow tulip]

Could you maybe take a look at my ticket?

[ivory vigil]

its has now been 4w and i still have no respones to my ban appel

[outer valley]

ban apels team very small and they search all ticket for best work then just wait

[graceful cloak]

how much time like i wanna play this server so bad

[outer valley]

dont worry just wait

[coarse stag]

All tickets are in a queue, they will get with you as soon as possible.

[neon shore]

Unfortunately we can’t give ETAs on ban appeals but as you can see prosper is working his way through them. He will reply to your ticket when he gets to yours in the queue

[cursive nymph]

Answered

[graceful cloak]

ty for the answer man

[neon shore]

No problem at all, apologies for the delay. If you need anything else let us know 🙂

[trail rain]

why yall closing my all tickets

[neon shore]

What ticket are you opening?

[trail rain]

ban appeal

[neon shore]

And your getting a message saying the ticket was closed

[trail rain]

.

[cursive nymph]

You said you are banned for ban evading, but neither account you provided is banned for evading, they're banned for suspicious account. Make a new ticket and provide all your accounts please

[trail rain]

You currently have 0 ticket(s) being looked at by the team.

[cursive nymph]

This means they haven't been opened yet, doesn't mean they were closed

[trail rain]

saying like that

how can i send screenshots

[neon shore]

Think this is a bug, rest assured your ticket is open

[pastel stump]

.

[trail rain]

https://prnt.sc/VV8hKuji3WUs

always like that

[cursive nymph]

I can see your appeal, it just hasn't been reviewed yet, ignore that message

[trail rain]

hmmmmmm okay

I won't create another ticket and I'll wait then

[neon shore]

Appreciate that mate

[graceful cloak]

yeah i have 3 account i linked the 2 im using rn but i make another ticket linking my banned acc its that ok?

[cursive nymph]

thats ok

[pastel stump]

prosper

[graceful cloak]

@graceful cloak, you have too many tickets pending, please wait for them to be resolved. its say that

what should i do? @cursive nymph

[cursive nymph]

try now

[pastel jackal]

How do i linkrust magic kit

[pastel stump]

can someone give me an answer please?

[graceful cloak]

@cursive nymph im done i linked all my other accounts in the ticket

[oblique forge]

What do you need?

[cursive nymph]

#💎┃rustmagic┃💎

[cursive nymph]

I asked the admin again

[pastel stump]

okay thanks

[mint karma]

could you answer the ticket please why should i be keep banned?

[oblique forge]

It takes a while for a ban appeal to be answered

[mint karma]

it's not something like that

they closed it without a reason told me to open another one after like 90 days later

[cursive nymph]

It's not closed, I just told you that you should appeal in 90 days

[mint karma]

but why what's gonna change in 90 days i just want answers

[cursive nymph]

EAC will have time to review your account

[mint karma]

so since this issue is related to EAC i should probably open a facepunch ticket

[cursive nymph]

No

We can't see anything EAC has nor do we have anything to do with EAC or Facepunch

[pastel jackal]

thanks

what do i do after login in with steam

and aftrer usin g affliate

[oblique forge]

Did you use the bestrust code on it?

[coarse stag]

type /splits in game chat

[graceful cloak]

@cursive nymphsince i created a new ticket did i end up at the end of the queue?

[coarse stag]

yes

They will get with you as soon as possible 🙂

[graceful cloak]

ugh thats unlucky but ty for the answer

[coarse stag]

❤️

[gusty mesa]

Ok this is Odd how is it that I have a open ticket for band Apl. But I'm still able to make other..? Am did some 1 clear it and say anything

[cursive nymph]

There is no queue, they're reviewed upon request or at random

[gusty mesa]

Yes but its and open ticket shouldnt beable to make other

[pastel jackal]

idk whyg it dont work say invalid command

[coarse stag]

are you spelling it correctly?

S P L I T S

are u using it on a community server?

[oblique forge]

Must be different then

[sturdy vessel]

Try /auth

[gusty mesa]

this like 4th 1

same chit every time no 1 looks

made 1 on Jan 18 they ckleared it just make other feb 6 and know this

[sturdy vessel]

waht typ of ticket?

[gusty mesa]

I got band and never played on server

[sturdy vessel]

wahts the ban reason?

[gusty mesa]

sec

[sturdy vessel]

They cleared whitout a answer?

[gusty mesa]

yep

[primal cedar]

How do I know if my ban appeal was received?

[sturdy vessel]

You open a ticket?

[coarse stag]

Did you get the DM from the bot?

[primal cedar]

Yeah I did yesterday but haven’t heard anything yet so just hoping it went through.

[sturdy vessel]

Okay than just waiht you will get a dm if you get accept/or no

[primal cedar]

Ok thanks for letting me know.

[gusty mesa]

they say ban evading I only have 1 account

[sturdy vessel]

Np

[coarse stag]

All tickets are in a queue and will be reviewed in the order they were received. ❤️

[primal cedar]

Ok cool.

[sturdy vessel]

Okay just open a ticket a admin will help you.

[gusty mesa]

thx

[scarlet fulcrum]

how to verifyy

[red lava]

You must write "/auth" in chat

[cursive cloud]

Hey, while on the server do /link and then /auth

[urban shoal]

I have been submitting tickets for about 2 months regarding my ban, but unfortunately I have not received any clear response or resolution. I have tried to provide all the requested information each time.
It seems like my tickets are not being properly reviewed, or they may have been overlooked. I respectfully ask if someone could please take a closer look at my case.
I genuinely want this issue to be resolved, and I am ready to provide any additional information if needed. I would really appreciate your help and time.

[low forum]

Yes, we are aware that the ban tickets are taking a long time to process. However, please remember that there are 106,000 banned accounts. Have you received a response to the tickets you opened?

[quasi igloo]

Hey there i have let a senior admin know he will give you a hand soon

[faint patio]

How do i get skinbox command in 2x servers?

[proper hemlock]

Skinbox got removed

[faint patio]

Why?

[proper hemlock]

I think there are facepunch rules which do not allow them anymore

[faint patio]

Ohhh okey

Ty for answer

[proper hemlock]

Always!

[open root]

day 59 of asking the ban team to look at my unban appeal @cursive nymph

[gaunt heart]

Please be patient there is a long list of people admins are working on it!

[open root]

i think 59 days is paitient sweety

ive gained 500h waiting on rust

[flat cradle]

@cursive nymph ive done my ticket but i couldnt @ you in the ticket s here is the next best place i think

[urban shoal]

No, my friend, I haven't received any response.

[urban shoal]

I also want to add that I purchased the game on Steam and started playing. However, less than a week later, I was banned from the Bestrust servers.

[whole nacelle]

Only thing I can tell you is please try to be patience while I appreciate you have been so far there is a lot of tickets for the admin team to work through they will get to yours eventually.

[urban shoal]

I hope it comes, my friend. I bought the game and got banned within the same week. My friends play on Bestrust servers, but I had to join a different server.

[low forum]

Ohhh, that's really sad. I understand you completely. But as my other friends have said, you'll have to wait on this matter.

[whole holly]

Is it possible to talk about my ban in a voice chat. It’s annoying getting banned by mistake and having to wait so lang. So far 5 days for something I didn’t do. I have written a ticket but no one answers

[low forum]

Did you open a new ticket before receiving a response after opening one?

If you opened a new ticket before the first one was closed or answered, this makes it very difficult for us to reach you. Therefore, I am currently unable to assist you. All you can do is wait patiently.

[twin orbit]

all ban appeal tickets will be looked into, due to high volume it will take some time

[whole holly]

Okay thanks, I have only opened one ticket I believe

[mortal musk]

hey idk why my discord kits are disable how can i get them again

[dapper vapor]

please use /auth in chat

[mortal musk]

ok thx it works

[dapper vapor]

np have good time

[snow shuttle]

any reason why it says no permission on my nitro kit when i've boosted?

i had it when i first boosted now it's gone what is it a one kit claim?

[dapper vapor]

hello, please use /auth in chat

[snow shuttle]

im linked already

[dapper vapor]

if its not working please tell us we will try to slove the problem 😄

[snow shuttle]

no it's not

[dapper vapor]

ight wait

[quasi igloo]

It will help re auth you

[snow shuttle]

ye i did it

still says no permission

[quasi igloo]

Try and re link for me then

[snow shuttle]

unlinked re-linked working now

[dapper vapor]

Oke have great time

[quasi igloo]

Great

[cursive nymph]

You have a response

[ivory gyro]

When accounts get banned for being suspicious is play time on best rust used or just rust in general

[fleet swan]

answer pls to my appeal

[amber cove]

Total Rust Playtime on Your Steam Account

[ivory gyro]

Ah

[nocturne kraken]

answer pls to my appeal

[half tree]

on steam yes

[glacial latch]

pls be patieent admin will get to asap

[coarse stag]

We have 3,000 appeals. Please continue to be patient and someone will get with you as soon as possible. ❤️

[nocturne kraken]

bruv

[vague hill]

Hi, I bought a Raid Extreme kit but I think I bought it for 3x solo/duo #4, I thought I bought it for #3. Can you help me?

[glacial latch]

you could refund it

[vague hill]

how

[quasi igloo]

Hey there please create a vip store ticket

[wise terrace]

are ch8i9ckens disbaled i physicaLLY cant find i have been looking for 1 hour

[glacial latch]

in the ticket

[wise terrace]

chickens

[atomic path]

I've seen a few when I played, I think you're out of luck.

[half tree]

ye they are kinda rare but 1 hour is unlucky

[faint patio]

Is the splits kit permanent?

[modest moat]

yo guys i have a suspicous account or sm and ive tried to apeal to the support system but nothing changes

do i have to go to an idk some sort of admin or what

and i cant play on best rust servers

[outer valley]

Admins squad who search ticket like your vert small and the cant search all fast, just wait

[modest moat]

its not the first time ive appealed many times

[faint patio]

Is the splits kit permanent?

[modest moat]

like i dont have a ban on any servers or stuff like that

[outer valley]

@cursive nymph when u wakeup can u search ticket this guy?

[modest moat]

thank you

[gray heart]

#💎┃rustmagic┃💎 the deposits are only usable within 24 hours, so no.

[lyric zephyr]

i already wrote about this in the Russian-language support chat, but I was advised to repeat it here
my ticket has been open for two days now, and instead of solving my problem, admin asking me some incomprehensible questions, although the solution to this problem is obvious.
i try to be understanding and patient, but I can't understand why in such a large rust community people are treated so irresponsibly?
why have I noticed that for English-speaking players admins solve the same problem much faster than for Russian-speaking players? Isn't that racist? am i wrong about this?
the problem of ban due to system mistakes has become widespread, but for some reason there are no solutions in sight. this is sad, mates

[proper hemlock]

There is definetly no preference in the origin of people: More english talking staff leads to faster answers than for example russian tickets. That is how it is

[cursive nymph]

Your ban is more complicated than theirs, I am discussing it with the others

[cursive nymph]

We don't allow purchased accounts to play, the ban on that account can't be lifted

[lyric zephyr]

may I know what the difficulty is?

[modest moat]

why do you not allow and why cant be liftred what do i have to do?

[cursive nymph]

also, you were dishonest in your appeal

[cursive nymph]

#📜┃rules

Steam accounts that are found to be illicitly purchased, especially bot-generated accounts, violate the Steam Subscriber Agreement and will not be allowed to play on our servers, as they pose a risk to its integrity and are often associated with cheating.

[cursive nymph]

I can't share, it's sensitive info our view

[modest moat]

fair enough

wait how do you even know when people buy accs?

[ocean lagoon]

i made a ban appeal ticket for my friend last night, and still havent gotten a response, when can i expect i t to go through

[lyric zephyr]

fine, can I at least know the approximate time frame of solving this problem?

[cursive nymph]

We don't accept 3rd party appeals usually, but I will unban him in a sec

[cursive nymph]

https://tenor.com/view/wouldnt-you-like-to-know-weather-boy-gif-15559185

[modest moat]

xddd

[ocean lagoon]

<@&513265319096221697> , when can i expectr my friend to get unbanned

[gaunt heart]

please dont @ the staff. he will been to make a ban appeal ticket and wait for a review 🙂

[pastel stump]

hey prosper sorry to bother you one last time, but hasn’t the admin replied yet?

[cursive nymph]

[violet hawk]

Its been a week now....

If i get unban, can i get ban again for the same reason ? (Suspicious acc)

[vernal carbon]

<@&513265319096221697> can u check the whitelist vpn tickets ?

[copper panther]

what is the dungTimeScale on 2x servers?

[quasi igloo]

You shouldnt

[gentle topaz]

how was is support on here

fass

[scenic dragon]

<@&513265319096221697> I got banned for no reason as soon as I joined the server. Could you please look into my support request? It's been 3-4 hours.

[oblique temple]

It depends on the ticket category

[rancid tide]

can someone claim my ticket

[scenic dragon]

Please look into my request, I've been waiting for hours and I got banned for no reason. You'll understand if you investigate.

[fading marsh]

You need to create a ticket for the support you need. #❓┃submit-a-ticket

[gentle topaz]

I did that

[scenic dragon]

I opened it, 3 hours have passed and no one has looked at it yet.

[fading marsh]

So please wait patiently; they will attend to it soon.

[gentle topaz]

I have question

[sturdy vessel]

Yes?

[fading marsh]

Admins review them when they are available. It's perfectly normal for them to take longer to review them due to the high number of ban appeals.

[scenic dragon]

Okay, but I didn't get banned for cheating or anything like that; I got banned as soon as I joined the server. This is entirely the server's fault.

[gentle topaz]

what happend to our base?, we have grinded for 10 hours straight today.

[scenic dragon]

All I wanted was to play with my friends. I've been waiting for hours; they're almost ready to leave, and I still haven't been able to get in.

[outer valley]

Can u tell a little bit more?

[fading marsh]

The administrators will review this and make the right decision. Don't worry, if there's a problem, it will be resolved.

[gentle topaz]

Well my team and i got banned for cheating, but i have played on these server for months and have used more than 100 usd on kits. Before we got banned someone typed that we were gonna get banned. Is it possible to get mass repored and that will affect your anti cheat?

[outer valley]

Tell about this at https://discord.com/channels/277748656420028426/1118287481322872842 and apelate and i wish if this mass report u will be unbaned🙂

[gentle topaz]

I did but we are gonna get raided tho...

[idle stratus]

im with 123 cant you help thats your job ig?

[harsh yoke]

Does anyone need help?

[outer valley]

Just write a https://discord.com/channels/277748656420028426/1118287481322872842 in category apelate and wait

[idle stratus]

bro not to be rude or anything but we spent the last 10 hours grinding and you avoid helping ahaha

[quasi igloo]

Its not him avoiding its that he cant help you neither can i

[gentle topaz]

Oh sorry we didnt know that. is it only admins?

[quasi igloo]

The ban appeal team is small and they are the people who can assist you

[outer valley]

I know u lost with ur friend so much time but i cant help u with it, but admins can if u write a ticket

[quasi igloo]

<@&1259126811476885524>

[outer valley]

💩

[idle stratus]

fair enough its just alot of time

[quasi igloo]

<@&1433123759883157514>

Anybody if possible

[gentle topaz]

Delete it bruh

[quasi igloo]

I cant

thank you whoever

[gentle topaz]

But what will happen to our base?

can someone join vc?

[idle stratus]

is there any steam ticket people online?