❓┃support-questions

[glacial latch]

If you provide good info then you will be unbanned I know a guy who provide good info and he got unbanned in 6 day if it's not good info then you need to wait because you're ticket is still in queue with the other ticket

[sturdy turret]

@glacial latch Моего друга забанило за обход бана не зачто.Куда писать насчет разбана?

[glacial latch]

I don't understand Russian man

[winter matrix]

I’ve had a ticket open for 2 hours and no one is handling it. Now I can’t even open a new ticket, while my neighbors are playing in squads of 3 or even 4.

By the time my ticket is resolved and I’m able to open a new one, since my neighbors are in a group of 4, I will have lost everything.

[glacial latch]

Pls be patient and if you have any clip pls provided them in the ticket

[tawdry warren]

we sorry for that the admin will answer u fast they can

[winter matrix]

I am being patient. I opened a ticket because someone is cheating. By the time the first ticket is closed, I’m unable to create a new one, while I have neighbors preventing me from playing since they are a group of four.

I understand that you have a lot to handle, but for me this isn’t possible I can’t play anymore, especially when I check their Steam ID64 and see that they are all friends and connected to the server. They are located in E6.

I think I’m just going to log off. Here is some proof if you need it. 76561199627238366 , 76561199677058936 , 76561199756223153

[blazing drum]

I was banned for cheating without any proof while playing the horse armor meta and appealed yesterday with all the information, can I get an answer on the ticket? I have clips of the gameplay aswell

I am aware the KD looks suspicious but that’s just the broken armor on the horse.

[tawdry warren]

sorry for that and i will tell admin to look on it

[tawdry warren]

the admin will answer u fast they can

[livid panther]

have made tickets over 25 days now when will i get an answer?

[warm condor]

why is solo duo lagging so badly dont claim its a ddos again coz its clearly a permanent issue

[blazing drum]

Honestly don’t think they answer at all bro

[glacial latch]

the team are working on fixing the issue sorry for that

[plush fern]

can someone answer to my ticket

i send two tickets 2 days ago

i got banned for joining on server

i start playing rust and idk why i got banned

[robust shale]

Hello, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[robust shale]

What the ticket was about ?

[glacial inlet]

#📢┃announcements

[half compass]

14 days new accounts are not allowed on the servers.. because 80% of times its cheater making new account and buying rust

[surreal sundial]

is solo only 2x #6 down?

[half compass]

yes looks like all the servers crashed

[surreal sundial]

thanks

[plush fern]

my account is like 2 years old or more

[normal cargo]

Anyone know why servers crashed?

[glacial latch]

It's restarting due to lag it will be on soon

[shy elbow]

is steam up again

[north creek]

Update - Cloudflare is continuing to restore service to customers. Cloudflare has also identified a way for impacted customers to self-resolve impact by readvertising prefixes via the Cloudflare dashboard.

[warm condor]

any admins tht can ban teamers rn?

they trynna play it off but if u watch them for 5 mins max u will see them roaming otgether

[cursive cloud]

Hey, sorry you're dealing with that. It's incredibly frustrating for us all.
To ensure our admins can take action, please submit a player report here: ⁠Bestrust Servers⁠❓┃submit-a-ticket Have a good rest of your day!

[trail forge]

Please check there are at least 3 cheaters on the server ( solo duo trio quad server)

[cursive cloud]

Hey, sorry you're dealing with that. It's incredibly frustrating for us all.
To ensure our admins can take action, please submit a player report here: #❓┃submit-a-ticket Have a good rest of your day!

Getting clips of the situation would help during the investigation part to the staff.

[dawn sage]

and pls the name of the server

[slow gulch]

why did solo 2x weekly disappear from the map voting

[ruby mural]

Yo, im on Bestrust Solo/Duo/Trio/Quad Max 5 2x #3 and i dont have access to my splits kits, can someone help me figure that out?

[cursive cloud]

Hey, did you use the commands /splits then /kit?
If not working try /link e /auth.

[steep ermine]

Is there a chance my ticket could get looked at? I''ve opened 3 so far in the last couple days and it stays unanswered.

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[steep ermine]

Thanks for the reply Pedro, it is indeed a ban appeal, but since I can open a new one every day, don't they get reset? I'm afraid I'll stay unanswered forever.....

[neon shore]

Closing & reopening will just put you to the bottom of the list every day just keep one ticket open

[cursive cloud]

the best thing to do is wait honestly i know some times it takes time but re opening doesn´t gonna help you alot like the the other staff said it will put you on the bottom of the list

[steep ermine]

😆 well, that's unfortunate lol. I'll play on some different servers then untill I get replied to. Thanks for the work guys, just feels so unfair, never played on your servers before but the wipe schedules kind of match my work schedules, hence why im invested in the servers 🤷‍♂️

[slow gulch]

.

[ruby mural]

Tried but it doesnt work, i should already be authorized

[quasi igloo]

have you tried /auth

just that command nothing else

[warm condor]

take the ticket please

they are playing as a 3 rn abd built right next to each other to try hide it

[steep perch]

I've been on the servers for over 1000 hours and I got banned for evading for no reason... the game hasn't responded to my ticket in a week, what can I do? <@&1401500327035011153>

[olive void]

please dont ping staff

[verbal ice]

this will be seen as ban evasion

[lethal haven]

What happened before the ban just to ask

[ancient badge]

-_-

[vestal hawk]

ye just wait for moderators to reply

trial moderators cant do anything about it

[ancient badge]

Bro summoned the whole trail mod staff

[limpid mulch]

are you banned from rust or on best rust servers?

[quasi igloo]

he can ping staff it wouldnt be pingable if it wasnt supposed to be used

[steep perch]

I was playing and got banned for no reason. Banned only on the Best Rust servers.

[quasi igloo]

What is your ban reason?

[steep perch]

I've never used cheats.

[limpid mulch]

wait for an mod to answer trial cant do alot im sorry about that

[steep perch]

Ban Evasion

[quasi igloo]

Do you have any other accounts?

[steep perch]

But I only have this account.

[quasi igloo]

Have you made a ticket?

[steep perch]

I submitted several tickets but never received a response

[spiral ridge]

how to take kit bost in game iam boost server now

[fading prism]

Not if I take the necessary steps to avoid detection. Aka playing at a friend’s house

Not my fault you guys are taking 5+ days to review a sus account ticket lol

[cursive cloud]

Hey, While in the server do /link and /auth and after you should be able to get it.

[ruby mural]

Yes

[spiral ridge]

فAfter using the /link command, I got a page containing my Discord and Steam group, the store, and my account.

[steep perch]

Can anyone help me with this? I've only ever played on Best Rust

[cursive cloud]

ok if you placed it, use /auth and then try /kit again to check if you get it

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[spiral ridge]

I couldn't find /auth or I didn't know how to use it.

[steep perch]

I understand, I submitted the ban ticket a while ago and wanted to take advantage of this weekend's wipe. Is there any way to speed up this process? Please.

[spiral ridge]

When I wanted to take it, he told me cant redeem kit not enought space

[cursive cloud]

then you need to store or drop the stuff you have on you, since the kit mostly likely will need more space to get it.

[cursive cloud]

That is up to a Admin+ to deal and as been told before the team takes the ticket by orders i know its hard to wait but when possible someone will take it and help you out with that situation, we apologies for the time is taking.

[cursive cloud]

did you manage to do it?

[spiral ridge]

I think so

[spiral ridge]

louk prvite

[slow gulch]

why isnt 2x solo weekly in the voting section anymore

[cursive cloud]

#1474371267934294087 This one ?

[slow gulch]

i didnt even know you could hide viewed ones

my fault

[fleet leaf]

Bro at this rate I really do think there’s only 1 person on the ban appeal team lmao

[serene sinew]

When did you submit ur request?

[fleet leaf]

31-32 days ago

[serene sinew]

What were you banned for?

[fleet leaf]

Suspicious account

Only sever I can’t play

I have premium and I play on so many different servers and this is the only one that thinks I’m suspicious

[serene sinew]

Alright ill see what i can do if theres anything to be done youll know soon

[fleet leaf]

Legend

Can I like give you 5 stars on yelp or something your legit the only mod that’s actually offered help instead of giving me the same rehearsed message saying it takes time

[serene sinew]

It does but a month is a bit excessive

Might have been accidentally gone over

[fleet leaf]

Yea legit 32 days bruh for a suspicious account isnsane

[fleet leaf]

for owner or a pay raise or something fr

[languid parrot]

who pinged me

[languid parrot]

please dont ping staff its getting annoying

[steep perch]

Sorry, I only ping it once because I didn't know I couldn't

[languid parrot]

all good i just wanted to let you know because people do it so much

[quartz pewter]

if you dont want people to ask staff questions with it just disable it is that not the literal purpose of it?

[vernal swan]

imagine being asked to do a job.

[wheat maple]

U can ping me every time u want I don't mind, I am here to help you guys

[dull sluice]

🙌

[obsidian python]

I submitted a request but haven't received a response in a week.

[tawdry warren]

Which section did u make the ticket

[obsidian python]

In the VIP Store section

[tawdry warren]

Ok i will tell them and they will answer u fast they can and sorry for that

[obsidian python]

Thank you very much for your quick reply.

[spiral hemlock]

how do i get discord kit?

[fierce hatch]

link your discord account via the bestrust website and then once in game do /auth and then /kit to get discord kit

[spiral hemlock]

ty

[fierce hatch]

no worries.

[regal kettle]

is it possibel to webhook😅

[topaz plume]

Can anybody look at my ticket. I have a legit account and I got banned for a sus account. I have a premium account with paid for skins and I've even bought kits on the server.

[serene sinew]

I have recently notified admins about this issue it might time some time because of the amount of tickets and not many people that can work on it

[topaz plume]

This stuff is just so annoying because I've messaged several admins and I get no response. I also see other people in here that have the same problem and nobody ever gets back to them.

Half of the server has sus account but a donator like myself gets banned and nobody cares

[serene sinew]

Sus account is usually an account that is too new and immediately bought rust

[fleet leaf]

my account is iver 5 years old mayber older and ive had rust for years so what about mine?

@topaz plume i would reccomned disputing the charge wiht ur bank im on days like 32/33 of waiting but u paid for something so u might get asndwerd quicker

[topaz plume]

Yeah im going to dispute it because i spent some pretty good money on the server and they do me like this

[runic sonnet]

What is the problem

[topaz plume]

Got banned for a sus account when I've been playing on the server for a while and I have a legit account

Nobody will open my ticket and other people have made the same ticket and have been waiting for 30 days plus

[runic sonnet]

What did you do to get banned?

[runic sonnet]

I'm telling the higher-ups who see the ticket, please wait a little longer, be patient, they'll deal with you as soon as possible

[topaz plume]

Sus account

Thank you for the help

[fleet leaf]

Insane and one of the mods said it doesn’t matter if you spend money on this sever all tickets are seen in order

Sure ain’t what it looks like rn

[runic sonnet]

I can't see the tickets yet, sorry, I'll help you as much as I can, but for now I'm just a Trial moderator.

[fading prism]

Makes no sense since I made my account 7 yrs ago when I was a literal kid and bought many other things on the acc, yet I got banned for sus account

[tawdry warren]

Did u try open ticket?

[fading prism]

No

I just got a diff account and a proxy so I have a diff IP to play on the server and avoid ban evasion

I'm tired of waiting for this horrible admin team to handle my issue.

[tawdry warren]

The admins in there time morning bec this they take some time for answer the ticket u can try open the ticket and they will answer fast they can #❓┃submit-a-ticket

[fading prism]

I made a ticket 5 days ago, probably 6 now

[tawdry warren]

For ban appel?

I will tell admins look in to it fast they can

[fading prism]

Opened another ticket, time to wait another week

[fading prism]

Diff admin said the same thing I think 2 days ago, no reply still

[tawdry warren]

No i will tell the admin answer u fast they can

[fading prism]

Thank god I didn't buy VIP. I would've been scammed lmfao

Banning for sus account was easy but unbanning taking for fkng ages.

[topaz plume]

im convinced there are no admins on this discord

[tawdry warren]

In morning time on them

[runic sonnet]

But there are admins on discord, don't worry, there are only more than 200 tickets open

[ivory kestrel]

had an issue the other day with the nitro kit being inaccessible, it fixed itself but now ive swapped to another bestrust server only to be locked out of it once again, and I've already dc'd and reconnected as suggested by another trial mod, any advice??

[runic sonnet]

relink your account and reconnect or last step /auth

[cursive nymph]

You lied on one of the questions

[cursive nymph]

Unbanned

[cursive nymph]

Indeed it is unfair, you are unbanned now

[errant depot]

hello, about the duo 4 its wipe at 1pm45 or 10am ?

[proper hemlock]

Hey, it is in 4 hours

[proper hemlock]

Always check #🔔┃wipe-reminder

[fading prism]

@cursive nymphI beg 😭

Check my ticket

[glacial latch]

Please do not tag the staff wait until he see it

[fading prism]

I submitted another ticket today out of anger, so I might be cooked

[neon shore]

By closing & reopening a ticket you are sending yourself to the bottom of the queue

[glacial latch]

Just be patient and don't tag the staff

[fading prism]

A diff mod told me to open another ticket.

[neon shore]

Please only open one and be patient

[fading prism]

[neon shore]

Which mod?

[fading prism]

@tawdry warren

[glacial latch]

He's new you shouldn't listen to him

Now you're in the bottom of the queue

[cursive nymph]

I don't know about your appeal

I would say to come back when you have more hours on your account (500+) @fading prism

[fading prism]

That's rough

[wind heath]

hey, I just deposited on splits, how long does it take that to load their kits, because it is locked now

[proper hemlock]

did you already use /splits and /auth?

[wind heath]

oh, can see it now, it is usable any time i need or just once?

[proper hemlock]

I am not 100% sure. The normal splits kit is 1 time use. You can try it with the first deposit kit. Either you can use it again after a timer or it is 1 time use

[glacial latch]

It's 1 time use

[wind heath]

once per wipe you mean or once at all

[glacial latch]

Once at all

You cannot use it again

[neon shore]

Once per wipe I believe

[proper hemlock]

Nah, it`s gone after that. Had mine only once at all

[neon shore]

Damn

[glacial latch]

Bruh what did I say

[glacial latch]

Bro come on I know what I'm doing

[neon shore]

Just assumed it would work like any other kit, mb. You need to gamble the same value to get the kit again

[proper hemlock]

no discussion for this channel guys

[glacial latch]

Its okay man

[glacial latch]

Alr gang

[copper plinth]

my toes are cold

[worldly flicker]

Interesting question you can put on thicker socks or you can put them against something heating

[bright island]

How long does it take to process a ban ticket? I m a new player can't log into the server

[verbal ice]

bans can take sometime due to the volume and complexity, however they are working through them fast as possible. we cant give timeframe

[steep ermine]

Thank you Prosper! Cheers mate

[flat summit]

Could you look over mine bro, I’ve hade it open for 1,5 weeks

[nova thunder]

Joined the server and got insta "sus" banned 😭

Mf have I have almost 4k hrs, what kind of ban is this

[proper hemlock]

open up a #❓┃submit-a-ticket please

[nova thunder]

Done, I think the ban was cause I play on mobile data since I don't have a normal router

Cheaper for me

[cursive nymph]

Where did you play all those hours? What server?

[tough laurel]

I had a false ban evasion ban for this reason cause I switch between mobile data and WiFi aswell probably saw the different ips and flagged it

Hopefully they set you free bro

[ruby mural]

Hello, any mods here able to help? I cant get access to my splits kits no matter what i try, I have authed and linked and done the /splits /link /auth stuff and it still doesnt work, i have screenshots that i am using the bestrust code and that i have deposited on splits...

[runic sonnet]

Hey

[ruby mural]

Hello

[runic sonnet]

Relink ur acc first

[ruby mural]

How do i relink it?

[runic sonnet]

And reconnect the server and write /auth

[nova thunder]

I was playing on some PVE low pop modded or officials Facepunch servers, sometimes played 1v1v1 with my friends on random dead 5x-10x servers too

[ruby mural]

I did reconnect

[runic sonnet]

searcg welcome room and click the link

[cursive nymph]

strictly facepunch officials or others?

[ruby mural]

Search where?

[runic sonnet]

Unfortunately I can't find the link, please go to the server and type /link

[ruby mural]

Okay, i did, which link do i need to use?

[cursive nymph]

https://link.bestrustservers.com/

I assume is what he's looking for

[runic sonnet]

Relink all

[runic sonnet]

Thx Prop❤️

[ruby mural]

I relinked and did /auth and /splits, do I need to wait a bit to let it update or should it be instant?

[cursive nymph]

does it say anything when you run /splits?

you're linked fine on our end

[ruby mural]

No, it says nothing at all when i use /spits ingame

[nova thunder]

Yup. I played survivors, magic rust, rusty moose and some random pve servers

[cursive nymph]

These servers don't show up on your profile chief, they usually do

So either you played those servers on another account or you're telling porkies

[ruby mural]

Am I supposed to get a message when i use /splits?

[cursive nymph]

I think so

[ruby mural]

Yeah... I NOTHING happens when i use /splits @cursive nymph

[nova thunder]

I mean facepunch should be there? I'm 100% sure I played that

an d some local self hosted servers with shockbyte

[mighty stratus]

are they always slow on the tikets been a week now

[nova thunder]

like i said above just to play 1v1v1 with friends with admin perms and on random dead servers

[ruby mural]

I have the kits on trios server but not on this one

It's wierd, i dont understand why its not account bound like it should

[nova thunder]

hm, has anyone else experienced server ban on join?

Im a little confused

[ruby mural]

See people get banned for sus acc all the time

[nova thunder]

Ah, i see

[neon shore]

This is usually a suspicious account ban. Please open a ban appeal ticket but take note these take significantly longer due to the smaller team that handles these & the extra careful vetting needed.

[nova thunder]

I mean I'm not sure how much would need to be checked since I got banned on join 😭

But I did open a ticket, kinda thought @cursive nymph would help me

[neon shore]

Lots of teamers, cheaters etc also open ban appeal tickets so they need to be thoroughly investigated which can take quite a while

I understand the frustration though

[nova thunder]

Well that's unfortunate

Since I have 4 days off and I wanted to play the wipe that's coming in 25 min

[copper plinth]

you gay

wrong char

sorry guys

[gleaming coyote]

How long does it take on average for ban tickets to be reviewed?

[fading prism]

You'll have to wait a month I think, that's what some users have been waiting, me as well, i've been waiting for almost 5 days now @gleaming coyote

[fierce hatch]

Hello, all ban appeal are done in order so cannot give you a time frame but I can assure you the team are working hard to get through then all the time!

[worn river]

hello

[copper plinth]

my toes are cold @worn river

[ruby mural]

I still dont have access to my splits kits, can somebody look into this?

[still holly]

i have been waiting almost 2 weeks bro so ass admins im geniuenly tired of ts

[nova thunder]

Worst thing is, I got banned literally on join... I assume cause of my mobile data lol

It's like 12$ for mobile data internet and it's really good, instead of 45$ for wifi via router

[still holly]

i have no idea why i got banned, i hot banned for sus account and i have 2.4k hours

[glacial latch]

/auth

[cursive cloud]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, normally when you have low numbers in rust, the actions to reverte that sometimes take a bit duo to the ammount of tickets we have but hold on it to it and when possible someone will respond to it.

[ruby mural]

Okay, i have done auth i have relinked i have done it all, thats why i am asking if someone can look into it, also /splits does absolutely nothing

[cursive cloud]

hey, what kits you trying to get the ones from the free stuff?

[wheat maple]

you need to spend money on split.gg if u want to claim ur kits

[still holly]

so 2.4k hours is low numbers but its like a noob friendlyh server whaaat

[wheat maple]

u need to make a ban aeppal if u want to get unbaned

[glacial latch]

if you alerady claim it its gone becaues its only 1 time use

[still holly]

and i made one 2 weeks ago

[cursive cloud]

It´s not a low number but for somereason that happend and at this point the only thing you can do is wait for a response on the ticket.

[still holly]

alr man geez

[cursive cloud]

yea they take a bit of time to get a answer duo to the big ammount of tickets we receive

[dire yoke]

3 weeks since ticket still no respons, does the tickets ever get checked?

[still holly]

no

[fierce hatch]

Yes ticket do get checked, if it a ban appeal they are all done in order they come in, team are working hard all the time to get through them!

[dire yoke]

Having a automatic banning system banning before even joining server for sus acc seems a bit stupid if u can’t even handle the appeals within a month no?

[floral crane]

When will you check my appeal? I've been waiting for a week now.

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[floral crane]

...

[fierce hatch]

Unfortunately all I can say is just be patient, the automatic ban system is in place for a good reason, your ticket will be looked at as soon as possible.

[still holly]

fr, when they have a autoban system that doesnt even ban the right people and they have 4 admins who do ban appeals s thats so stupid

[cursive nymph]

checking

is this your main discord account?

[nova thunder]

@cursive nymph Should I get the whole server list that i played on?

So you could unban me , im trying to play

[oak quail]

a quick question, if i buy the cheaper kit of vip, like iron for all server, do i get the skinbox?

[neon shore]

Skinbox has been removed I believe

[oak quail]

i just read the spam txs in the chat that say that with vips coms skinbox too

[cursive nymph]

Go for it

[neon shore]

Think it just needs updated as facepunch banned the use of plugins that give you real value skins without paying for them but I’ll check with higher ups and confirm for you

[dire yoke]

Thank you, it works now🙏

[oak quail]

thx

[unkempt patio]

where can i see if someomne responded to my ticket

[cursive cloud]

Hey, normally you would get some info on your dms from our bot

[unkempt patio]

okey

ty

can u open my ticket?

i was outside

[neon shore]

Yes been removed

[unkempt patio]

how long does it take to open a ticket?

[twin orbit]

instant, mods/admins will answer once available

[unkempt patio]

ye but I need help fast

[sturdy turret]

Добрый вечер,мы все со своими друзьями залетели на vanilla x2. Как только мы зашли нашего друга (новичка) забанили за обход бана хотя это был его единственный аккаунт у самого его 152 часа. Пересмотрите бан и мы все считаем что бан был выдан неверно. Вот его аккаунт : https://steamcommunity.com/profiles/76561198758712120/

[glacial latch]

Pls talk in English

[sturdy turret]

my friends and I just got into vanilla x2. As soon as we logged in, our friend (a beginner) was banned for bypassing the ban, even though it was his only account and he had only been on it for 152 hours. Please review the ban, and we all believe that it was issued incorrectly. Here is his account: https://steamcommunity.com/profiles/76561198758712120/

[glacial latch]

Ok tell your friends to make a ticket 🎟 and give info why he should be unbanned and the most important thing is to be patient

[neon shore]

You will need to wait for one the team to review your ticket.

[nova thunder]

VAINILLA Solo/Duo/Trio/Quad
TMKBUD X1000000
Pretty much any EU based Facepunch server
maybe some other modded servers, dont remember
Shockbyte's self hosted private server

I didn't play on any of the following just got on them: bestrust = insta ban? then on toria, Magic, Ukn, survivors and now trying to join survivors quad

@cursive nymph

[unkempt patio]

i says they recived it but no one is anvsering for 30min

[fleet leaf]

AFTER 32 days my ticket has been answered

[neon shore]

yeah you need to wait for someone to review it

[fleet leaf]

Yea a ban Appel is not quick buddy I’m sorry to tell you @unkempt patio

[unkempt patio]

its been 2h

[fleet leaf]

I waited 32 days lmao

[neon shore]

Ban appeals take significantly longer due to the need for extra vetting and it’s a much smaller that handles ban appeal tickets. Please do not close and reopen a ticket as this will send you to the bottom of the queue, have patience and one of the team will get to you when they can

[cursive nymph]

It says you didn't play those servers

[cursive nymph]

Tell your friend to make a ticket please

[cursive nymph]

Would've waited longer if you didn't ask here

[fleet leaf]

I was asking on and off the whole time lmao

[nova thunder]

I did tho

[steady compass]

Can you get aiming module in this server?

[primal skiff]

.

[fierce hatch]

Yes you can

[sick sedge]

I have personly only found them in locked crates, so you might have to try and contest some.

[dusty bison]

I was banned from Bestrust Solo ONLY 2x #3 for a week, I can play Bestrust Solo/Duo/Trio/Quad/Max5 2x #2 without a ban, but I can't play Bestrust Solo/Duo/Trio/Quad 2x #2, what should I do?

[glacial latch]

Youre teaming that's why you need to wait 1 weeks so you can play again

[dusty bison]

We mixed up the IPs. Is there any way to get unbanned early?

There were wipes on both Max 5 and Solo at the same time.

Why can we play on one server but not on another?

[glacial latch]

No you need to wait because that's a punishment you can't pass it

[dusty bison]

?

@glacial latch

[glacial latch]

Which one ??

[dusty bison]

Bestrust Solo/Duo/Trio/Quad/Max5 2x #6

[glacial latch]

Dm me with more info

[dusty bison]

wrote

[covert loom]

how do I remove my ban

[near oriole]

You can submit a ban appeal in #❓┃submit-a-ticket

[next fog]

pls wipe main

[eternal rivet]

How do I change my connected account? Iv got rust on another account that I main and I’m linked to another of mine how do I make the change

[glacial latch]

Unlink your other acc and link this acc

[shy elbow]

just chance it on the website

[eternal rivet]

How

[glacial latch]

Go to the website

Do /link

[eternal rivet]

Alr ty

[glacial latch]

Np man

[pulsar cobalt]

i don't understand how can i make a ticket from more than a week ago and still got no answer i understand that they are a lot of requires especially for banned people but more than a week i it's crazy. especially when i was banned for something i didn't even tho

[neon shore]

I understand the frustration but unfortunately you will need to wait for one of the team to handle your ticket. It’s a very small team handling the ban appeals and with the extra vetting needed this is why it can take significantly longer

[pulsar cobalt]

yes i got that but especially when bestrust are the only servers that wipe everyday its just kinda annoying if you want to play wipe and can't play cuz you get insta disconnected when you did nothing

[thorn pond]

yes same here got banned for ban evading

idk whyi dont got any other accounts

@dusk lion

you got time rn ?

[blazing drum]

Same here bro support takes ages and bans ppl for no reason at all just to meet numbers probably

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[blazing drum]

Yea I know but it’s still frustrating since it could go a lot faster I literally posted clip from exactly that wipe

[tough laurel]

I was Banned for Ban evasion mid wipe and the only way I got unbanned was finding an active appeals team admin in vc bro by that point my ticket was 3 weeks old, these are the hood methods of getting your ticket checked bro

Keep at it you will get unbanned i believe guys

[blazing drum]

Is there any ban appeal admin available ?

[glacial latch]

Yes it was like 7h ago

[tough laurel]

Just gotta keep your eyes peeled bro

[glacial latch]

You could see the past chat

Go up and you gonna see him replying to people

[blazing drum]

Yea I can see it I hope another one will come online soon

The wipe is over anyway but I still would like to appeal since it’s just unfair

[glacial latch]

Just be patient it's the key

[thorn pond]

could you check this out ?

[glacial latch]

I check what?

[thorn pond]

hop in support call i show you

[glacial latch]

I'm not home now

[thorn pond]

oh alr

[glacial latch]

You can dm me when I'm home I can check up

[thorn pond]

okayy

@slate pecan

[thorn crystal]

Witch channel is this server in bestrust solo/duo/trio/quad 2x - monthly

[unkempt patio]

is it normal that my ticket is not opend for 5h?

[glacial latch]

it is ban appeal ??

[unkempt patio]

ye

[runic abyss]

@cursive nymph can you look at my ticket

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[glacial latch]

PLS do not tag staff

[unkempt patio]

can u do it??

[glacial latch]

wdym

[unkempt patio]

open my ticket

[glacial latch]

nah i cant its people who have the ban appeal tag

[unkempt patio]

can u tell sm who do ban appel?

i realy wanna play

[glacial latch]

Yes the people who have ban appeal role

[unkempt patio]

ye but can u do it?

tell them to open my ticket

[glacial latch]

No I'm not a part of the ban appeal team

[glacial latch]

Just be patient

[unkempt patio]

bro i cant i literly got banned for tripeling saentist 3 times in row

[glacial latch]

I understand that is really hard but its the only way to get unbanned

[unkempt patio]

I also dont know if i did my ticket right

can u call?

[flat cradle]

how much do i have to pay to get my sus account ticket read ?

[crisp karma]

teamplayers on solo only number 3

[hexed quiver]

<@&1278279734500917290> <@&513265319096221697> <@&1376882535534956614> anyone can come on the waithing room to unban me ?

[crisp karma]

next to outpost

Swxng_by_DI is teamplaying on solo only server

[cedar hazel]

Nothing, wait for support

[cedar hazel]

Create a ticket for assistance in https://discord.com/channels/277748656420028426/1118287481322872842

[livid bane]

can someone help direct me where and how to buy access to the skin box?

[cedar hazel]

Skinbox bunned from Facepunch

Buy skins

[lunar sinew]

normal for malwarebytes to block access to bestrust servers?

[topaz plume]

Guys just create a ticket and maybe pray to god that someone will look at it. If by any chance someone does look at it and you get a message back you should probably test your luck at a lottery ticket.

[mental orchid]

WOULD LOVE TO PLAY WIPE BUT IM FALSE BANNED WOOHOO

AFTER A MONTH

[topaz plume]

Same here, I even bought kits on the server last week. I'm getting ready to dispute my charges with my bank.

[harsh shadow]

i make a ticket 1 week ago

no response

i made another one please look at it

<@&464827801644695552> <@&513265319096221697>

[worldly flicker]

Moderator cant do you ticket

[harsh shadow]

well whoever can pls

[proper hemlock]

Dont ping the team and just open 1 ticket please. You have to wait like everybody else as well

[worldly flicker]

Want kind of ticket is it

[harsh shadow]

i waited a week bro and they just get closed

[harsh shadow]

unban i cant join for ban evading it says

[worldly flicker]

Oh yeah the appeal tickets take a wihle bc its a smaller team of people looking at them

[harsh shadow]

mine r just closed tho

[worldly flicker]

And Bestrust is really bug so we get like 100 of tickets a day

[worldly flicker]

Then it got rejected maybe

[harsh shadow]

nobdy says anything tho

[worldly flicker]

or a glitch / missclick

[harsh shadow]

dont get no messege or anything

[worldly flicker]

Wierd

[harsh shadow]

yh

[shadow hamlet]

how long do appeal tickets usually take to get a response?

[jovial silo]

why are the scientists bugged in the deep sea???

[brittle flax]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[harsh shadow]

penis

[lucid elk]

How can i help you?

[shadow hamlet]

damn alright, just wanted to play a wipe and got banned cuz my account has low hours

[bold shadow]

is the upkeep on Bestrust Main 2x - Weekly normal or 50% less?

[low forum]

check this https://discord.com/channels/277748656420028426/1313822948196352020

[kind panther]

where can i report that client.connect trio-2x-5.bestrustservers.com ( Trio 2x#5 ) is lagging so badly

[cursive cloud]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please #❓┃submit-a-ticket "Other" Section. Meanwhile you do that I will notify a higherup about the lag.

[low forum]

yes

[warm kayak]

I want somebody please answer my ticket im Not a Bad guy I just want to Play on your nice Servers

[low forum]

You cannot form teams on solo servers. Agreeing to play together with another player is a crime and will result in you being banned.

You are counted as a team when looting together outside of PvP.

[mental talon]

Where to report cheater

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842

[fleet lotus]

hello i just got muted in solo/duo/trio/quad/max5 #3 for 1 day for sh!t talking when i said "who even are you" because this guy is wishing cancer on people and abusing the n word, i dont know if this was a mistake but can this please be sorted out

[quasi igloo]

Dm me please

[proper hemlock]

Nah, thats alright :) as long as you leave right after

[low forum]

This is somewhat a matter of preference, but if you are helping that person advance, it is prohibited.

[cursive cloud]

like honestly if you allowed the guy to get is stuff back don´t gonna be teaming but if you use in a way of helping yes, such as he dies to another person while you help killing the 3th person and allowed him to get stuff and continues on doing it

yea that is 100% teaming is easyer if you kill him the let loot and let him know about it to avoid any miss undestranding and getting in trouble for it.

no problem

yes?

the server you playing is a solo ?

so by doing it you also teaming...
you can create a ticket and staff will review it and if he is teaming they will take a action
#❓┃submit-a-ticket
But also what you just said is a admission of teaming even if is to prove someone is doing it.

Enable DMs: Ensure your privacy settings allow messages by navigating to User Settings > Privacy & Safety and checking "Allow direct messages from server members".

[worthy merlin]

Hello, I’ve been waiting for days for a response to the ticket I submitted, but no one has replied. Aren’t there any admins here?

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[cursive cloud]

@raw hound let me know if this works out.

you have your dms off, only people you have as friends can dm you

[lusty scaffold]

can we get some admins active this 1 group of cheaters is harrasing made ticket 1 hgour ago and still nfn

[cursive cloud]

you need to allow the direct msgs on this server so the bot can msg and you can make the ticket, i hope this helps.

[brittle flax]

Please be patient, a administrator will review your ticket as soon as possible. Making multiple complaints won't speed up the process.

[cursive cloud]

i am not saying you lying, i am just trying to help you. Normally this type of issues is duo to this being off.

[warm monolith]

pls and admin or modreater check my ticket

[tawdry warren]

السلام عليكم

[warm monolith]

w 3leekm alslam ar7b

[tawdry warren]

الادمن جاي يردون علا تكتات ثانيه وبياخذون شويت وقت هيردو عليك في اسرع وقت انشالله

[warm monolith]

تكفى اذا فيها مجال يعجلون عليها اكون شاكر لك

[tawdry warren]

Ok

[scarlet leaf]

[tawdry warren]

[subtle elbow]

Can someone tell me how to link my discord so I get kit

[ivory vigil]

if i want support faster do i wait in the waiting room?

[topaz plume]

dont waste your time

[ruby bronze]

do /auth ingame

[ruby bronze]

Which kind of support do you need?

[ivory vigil]

ban appel i got a 1 month ban for playing with a cheater, even tho i found him off this discord and had no idea he was cheating i got banned for it, ive also bought a kit and only have it for the next 2 days

i was so exided to pl;ay tmr bc i love yalls severs but i got banned for somthing out of my controll and im bout to lose my kit bc of it

@glacial inlet

[haughty stream]

I purchased VIP but I can't use the kit. Is there anyone I can help with this?

[regal belfry]

What’s the message you get

[haughty stream]

I didn't receive a message, how is it done?

[regal belfry]

/auth

In game

[haughty stream]

sagol

[mental orchid]

104k bans because they only ban people with brains

over 150 hours on the server and false banned

4.5k total

[umbral bane]

i got banned

for playin with a cheater and i didn't know he was cause he was not that good and I was doing most the work

and I met him off a server so like and they just ban off report they don't actually verify

[topaz plume]

i got banned for having a sus account meanwhile i spent money on the server

[umbral bane]

@normal gulch

[nova thunder]

I'll do you one better

I got banned ON JOIN, didn't even get to play 😄

[sturdy turret]

my friend was banned by mistake and we want to play, but the ticket has been pending for 3 days

[fierce hatch]

Hello, ban appeal ticket can sometime take a bit longer than normal depending on how many tickets there are, all are done in order they come in, but your friend ticket will be looked at as soon as possible!

[cursive nymph]

What's his username?

[cursive nymph]

Again, you lied in your appeal. We aren't interested in entertaining troll tickets. You can make a new one and tell the truth

Do you have any other accounts
No

"I spent money on the server"
Time played: 00:00

[cursive nymph]

We ban regardless of how you met the cheater, because you have unfairly gained loot. We can't allow you to continue playing with unfairly gained loot

[umbral bane]

So I get banned off the server cause of something not my fault instead of just removing like 4 revy’s

[cursive nymph]

Unfortunately yes, we cannot interfere with player gameplay and removing your base or loot would count as interfering

If you think we should handle it differently, you can always leave a #1135493215374553138

[spring siren]

Day 11 of requesting my suspicious account ticket to be looked at

@cursive nymph can you take a look please

[cursive nymph]

You've somehow managed to dodge me for 10 days

[spring siren]

Haha sorry I’ve not had a reply

Have you been messaging in here ?

[cursive nymph]

Indeed

I think all I can tell you is to play on your main account, unless you have a reason for playing on an alt?

[spring siren]

This is my main account. And I was told by your admin team if I play on my other account I will be banned for evading

[cursive nymph]

The one with 600 hours? I'd assume the 600 hour one would be your main

[spring siren]

Nope. It’s not

[cursive nymph]

oh I see

[spring siren]

You csn check all my history no bans on rust etc so please can unban my account from the server

[cursive nymph]

Talk in your appeal, hang on

[spring siren]

Okay thanks

[pseudo summit]

I just joined the game and broke only two barrels, but I immediately received a permanent ban for ban evading, and my ticket has not been answered for a day.

[fierce hatch]

Ban appeal can sometime take a bit longer due to them being looked at and reviewed in order, the team are working hard all the time to get through them, please remain patient.

[pseudo summit]

how long does it take

[fierce hatch]

I cannot give you a time frame unfortunately just ensure you provide all the information they require in your appeal ticket and keep an eye out via DMs for a response from the team.

[north creek]

i want to preload the map for ⁠trio-2x wiping in 50 mins on my localhost server anyone know how to do it?
do i need plugins to load it?

[runic abyss]

@cursive nymph

Can you please look at my ticket

[cursive nymph]

Unfortunately your ban will remain at this time, you play in the same house as a cheater

[cursive nymph]

I don't think you can

[north creek]

i've downloaded the map file from rustmaps theres no way of loading it on localhost?

[cursive nymph]

How'd you download it? only people with access can download it

[north creek]

from the #1474718563087548558 channel

[cursive nymph]

Ohh okay

[north creek]

The map can be downloaded here: Download

[cursive nymph]

add this to the startup parameters:

+server.levelurl "https://maps.rustmaps.com/275/8fb51a78616b4546a7e18872cd2163a9/eSBoi_kTUUCD4zjh6yxgLw/proceduralmap.4799.217434731.274_7f2e4fff0fd327118911af9be628ba0f.map"

[north creek]

in the start.bat file, right?

[cursive nymph]

yep

[north creek]

thanks

[cursive nymph]

np

[knotty rapids]

Hi, I had a ticket open from a few weeks ago.

I have a new request, but can't open a new ticket due to the old one being open.

I've written on the old one but had 0 response, what shall I do? (It's a relatively urgent/billing issue)

[pseudo summit]

I'm not using cheats, why am I getting banned?

[hoary summit]

when am i gonnag get unbanned for eac false ban ?

ffrom bestrust

[north creek]

worked thanks again

[autumn inlet]

If you opened a Ban Appeal Ticket, the team will take a look after it as soon as possible. As its early into morning for most, you might have to wait a bit more ^^

[hoary summit]

its been a week

since

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[queen vault]

the puzzles sometimes don't work why?

like water treatment aint working on solo 2x 4#

[glacial latch]

because its alearady taken

[runic abyss]

@cursive nymph can you please look at my ticket I'm waiting 5 days already

[peak canyon]

Where can I see the US wipe server schedules?

[knotty rapids]

Please can someone let me know here - I've spent a fair amount of money & don't want it to go to waste...

[nova thunder]

Quick question @glacial latch

Admin messaged me back yesterday asking for files, I sent the files to the admin and haven't received a reply since yesterday

Thoughts?

[twin orbit]

was this in a ticket?

[queen vault]

it respawned

[nova thunder]

Ye, via dms

[queen vault]

but cant use card even tho i pu fuse

[nova thunder]

Ticket Opened
A ticket has been opened for you, please type here in your DMs to send messages to the staff team!

Ticket Support System

Staff Member
Please can you head to C:\Program Files (x86)\Steam\config and send the loginusers.vdf and config.vdf files so I can further look into this for you

[twin orbit]

the ticket would have been answered, if you check the messages above it, If not please open another ticket, it will be looked into

[nova thunder]

I just sent "hm" to check, and the "hm" got a ✅ reaction

[twin orbit]

if your messages are getting a ✅ under it, it means the ticket is still active and being looked into, not resolved

[nova thunder]

Sounds good

[knotty rapids]

Does anyone know how to cancel a ticket?

[fierce hatch]

What type of ticket is it?

[knotty rapids]

It's a VIP ticket that's old... I urgently need to do a new ticket, but cannot until this old one is closed.

[fierce hatch]

No worries, if you type in the ticket and ask for it to be closed, I will also try contact someone aswell to get it closed for you.

[knotty rapids]

I worry that I'll then go to the back of queue - I requested something on it last night & again this morning, but nothing back

I spent £50+ on kits haha

[fierce hatch]

I have contacted someone for you.

[neon shore]

These sort of tickets don’t take too long to resolve. Did you purchase the kits for wrong server?

[wild sapphire]

its been 9 days since i opened my ticket

[ocean ermine]

#freemyboy

[wild sapphire]

do ur job man

[wheat sandal]

a ticket for what

[wild sapphire]

unban

[violet hawk]

lmao i opened mine yesterday i hope it wont take that long

[ocean ermine]

they take forever

most people have there tikcket open for over a mouth

[wild sapphire]

it will useless liptards just sit in here telling ppl not to spam instead of answering tickets

[fierce hatch]

the ban appeal team are working are hard to get through all ban appeals, and your will be looked at as soon as possible!

[neon shore]

Most staff don’t handle the ban appeals it’s handled by a much smaller team due to the need for extra careful review. Please be patient and one of the team will get to your ticket

[midnight hill]

Hello! I write a ticket for suspicious account, can you help me?

[fierce hatch]

what do you need help with?

[midnight hill]

Im kicked for permament, the reason is suspicious account, but i dont know why

[fierce hatch]

open a ban appeal ticket via #❓┃submit-a-ticket and click ban appeal and provide the information required and the ban appeal team will get back to you as soon as possible.

[plush fern]

yea im waiting like 4 days for a reply

and i didnt even get it

[fierce hatch]

all ban appeal are done in order they come in, the ban appeal team are a smaller team so can take some time, but i can assure you it will be looked at as soon as possible,

[cursive lava]

Can an admin look at my ticket pls taking forever

[proper hemlock]

won´t speed up like that, we are sorry. Everybody has to wait until its their turn

[cursive lava]

how long does it take

[proper hemlock]

really depends on the topic. There are plenty of tickets popping up every day. Up to couple of days

[lilac drift]

when is someone responding to my false cheat ban cause i made that request an month ago

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[lilac drift]

i understand that but it s been a month

[glacial latch]

yeah they take too long because its only a small team bro

[lilac drift]

i mean ok but that long?

[neon shore]

Keep an eye on discord sometimes some of the ban appeal team can see your online and sort your ticket pretty quickly. Proper was in here yesterday and sorted a good bunch of folk out

[glacial latch]

yeah bro because there alot of ban appeal ticket

pls be patinet its the key

[blazing drum]

any <@&513265319096221697> online to appeal in voice chat?

[glacial latch]

pls dont tag staff

[blazing drum]

okay?, i thought i was supposed to get in contact with staff ? outside of the ticket cause it takes too long

[knotty rapids]

Thanks for your help - there seems to be some confusion over reallocating the kits, despite buying it for the wrong one... Disappointing as It was intended for the wipe in 40mins

[fierce hatch]

ahh okay, no worries alway here to help man! hope you have a good wipe!

[glacial latch]

just join waiting room and an admin will get to you as soon as they see it

[knotty rapids]

Well it won't be, without the kits I paid for 😄

[barren phoenix]

vending machines are not letting us take stuff out of them

[glacial latch]

like you cant buy or take your stuff ??

[barren phoenix]

take my own stuff out of it

[glacial latch]

MAKE sure to rotate it

[barren phoenix]

it doesnt let us rotate it either

[glacial latch]

is it yours ?

[barren phoenix]

yes

[glacial latch]

can you dm me with a scrennshot

[barren phoenix]

yes

[scarlet leaf]

yes

[inner shore]

why does it say that i have no permission to nitro kit when i have boosted and linked my discord

[glacial latch]

/auth in game

[inner shore]

i did that

still not working

[glacial latch]

it say no permisson ??

[inner shore]

yes

[glacial latch]

just be pateint its just a bug it will work later it happen to me also

[inner shore]

okay

[spring orbit]

Hello, I tried to log in and I got kicked from the server for the reason 'suspicious account'

Kicked: Suspicious Account | Appeal at | [ID:]_eenDZzuV | Timeleft:Perm

[glacial latch]

pls make a ticket here https://discord.com/channels/277748656420028426/1118287481322872842 and provide as much info as you can if you wanna get unbanned and the key is to be patient

[spring orbit]

Am I banned?

[glacial latch]

yes

[lean veldt]

<@&513265319096221697>

there is a trio on this duo only server

[glacial latch]

pls make a ticket about it https://discord.com/channels/277748656420028426/1118287481322872842 and if you have a clip it will be more helpful

[sand fulcrum]

Please make better performance on main server. Thanks!

[hollow elk]

bestrust main is lagging like hell

[verbal marten]

main is 1.1k and still let people in

[elfin wedge]

fix lag on eu main its laggy as hell

[glacial latch]

Main have many player and many base and that's why it's lagging

[turbid fulcrum]

Do you only get a booster kit 1 time?

[languid parrot]

no

there's a cooldown but you should be able to claim it after that.

[nova thunder]

Maeeeen

What's taking so long to check my ticket, I answered and now I'm getting aired again

Im trying to play

[neon shore]

Yes 1 time per wipe I believe

[languid zephyr]

@nova thunder we doing our best

[turbid fulcrum]

i got it once

never again

[neon shore]

Ahh must be one time then

[nova thunder]

I connected my laggy router if that makes it any better, I normally just play on mobile data cause my router is laggier than my home router

[sage dome]

d

[fiery vortex]

Why me kicked with gearup vpn?

[languid parrot]

not sure but you can make a ticket in #❓┃submit-a-ticket

[dapper vapor]

Hey, I see you're having connection issues due to your VPN. To get whitelisted, you'll need to submit a ticket on our Discord you can do that here:⁠ https://discord.com/channels/277748656420028426/1118287481322872842

[thorn crystal]

When does quee monthly wipes

[neon shore]

#📅┃wipe-schedules has all wipe information for you 🙂

[coral basin]

Hi, can someone see my ticket? I've been unfairly banned.

[proper hemlock]

Your ticket is seen, yes. Just wait for an answer

[coral basin]

Okay, I have proof.

[dapper vapor]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[coral basin]

that's fine thanks

[nocturne shore]

i get time out help me how fix it

[dapper vapor]

Restart rust if not helping then steam

[grand pumice]

someone respond to my tickeet

[dapper vapor]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[delicate gust]

@quasi creek can u help with my ticket?

[verbal ice]

tickets are queued I'm afraid

[delicate gust]

ight no worries im just nervous

[verbal ice]

why what's up is it to do with ban ?

[delicate gust]

No, my account never logged off when i powered down my PC and i thought i was sleeping in core and i somehow starved and I have a bunker with no bag inside so i cant get back into core

[verbal ice]

its happens but admin wont get you back in base. The donot interfere with the game play.

[delicate gust]

even though its a server side issue when I logged out?

[fleet forge]

how long i have to wait for unban?

[verbal ice]

no timeframe its done on ticket order

[verbal ice]

its unlikely they will assist as is gameplay

[fleet forge]

btw i got instaban when i join to the server for no reason

[midnight copper]

I purchased VIP but still waiting at the QUE. any admin online ?

[verbal ice]

im guessing you have already made a ticket

[fleet forge]

yes i make it 2 days ago

[glacial latch]

pls make a ticket*

[proper hemlock]

You linked everything correctly?

[midnight copper]

i already did for like 15 mins ago

[glacial latch]

just wait for support now

[midnight copper]

yes i did everything correct. i can see the subs at the bestrust website but unable to get fast access

usually how many minutes does ti take to a staff return to our tickets ?

[verbal ice]

im sure with your issue wont be long its more game bans that can take little longer

[midnight copper]

i hope so mate

[verbal ice]

might help but i had little issue other day and i just re logged into rust and all worked so maybe give this a try as has helped me before just in case !!

[midnight copper]

still the same

[proper hemlock]

Best to fully close steam and restart, not just rust

[pastel stump]

i have sent 2 appeals one was nearly a month ago and one was nearly 3 weeks ago now but i havent received an answer on either can someone please help me with this?

[midnight copper]

i did it

[gray heart]

You may also need to use /auth. Might be worth joining another BestRust server to have the account authenticated

[gray heart]

Hey can you DM me a screenshot of the message history with the Ticket

[pastel stump]

okay i will

[midnight copper]

still the same

[pastel stump]

ive sent the screenshots with the dates

[midnight copper]

ALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOALOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

[agile radish]

Is there an admin who can check the ticket?

[cedar hazel]

Please be patient, tickets will be reviewed shortly.

[halcyon herald]

b

[heavy pelican]

Is there a mod that can help me in waiting room?

[gaunt heart]

what do you need help with?

[heavy pelican]

was just kicked from server

[gaunt heart]

for a suspicious account?

[heavy pelican]

yeah is there a fix ?

[gaunt heart]

we cant help with that make a ticket and an admin will help you #❓┃submit-a-ticket

[heavy pelican]

confused as to why though

[gaunt heart]

how many hours do you have?

[heavy pelican]

800 hours no vac no private profile

[gaunt heart]

oh right... its flagged the system somewhere sometimes its by mistake an admin will confirm all that to you in the ticket 🙂

[edgy sky]

please dont Block SPAM, ty

[meager fern]

yo, anyone in this discord look at tickets?

[dapper vapor]

Sup, be patient our team little bit bussy with other tickets wait and some one will check best regards dsync

[meager fern]

Yall got AI, hurry it up admin boy.

[teal crypt]

meanwhile i get smoked by a duo and raided in a solo server for everything i played for all morning

[dapper vapor]

Sup, if you have some clips please open the tickets when duo plays in the solo server😏

[gaunt heart]

Make a ticket and submit your proof #❓┃submit-a-ticket

[meager fern]

he did. he put clips, steam profiles.

[quasi igloo]

We can’t do anything if the players don’t report or let us know

[teal crypt]

go look

[meager fern]

yeah like wtf?

GET IT TOGETHER ADMIN BOY

[teal crypt]

if someone was on it maybe i would have my stuff and only have to repair some doors but not now i watched them run right back to their bases next door to one another

[quasi igloo]

You made a ticket?

[meager fern]

bro omfg this admin team man i tella ya

[teal crypt]

3:05PM

[meager fern]

@quasi igloo he sent in clips, steam profiles... like are yall on crack?

[quasi igloo]

I’m not an admin I don’t see those tickets

[meager fern]

well get it together admin boy

[quasi igloo]

I’m asking you have you made a ticket your not answering my question

[meager fern]

yo... do you have the ability to scroll up and read?

[quasi igloo]

Thank you I will see if any admins are free

Thorm please remove yourself from the conversation if you have not made the ticket or had the problem

[meager fern]

@quasi igloo remove my dih from your ahh boy

do a better job of moderating your servers. rustafied would have banned these guys in 2 mins.

[quasi igloo]

Have a nice day thorm

[meager fern]

have a terrible one

[quasi igloo]

We have more tickets and players than rustafied

[meager fern]

false.

[quasi igloo]

It’s a lot harder

[meager fern]

maybe tickets would be answered quicker if your admins werent arguing with people in chat

[quasi igloo]

If he made a ticket he’s the person I want to communicate with not you

[teal crypt]

does that mean that my ticket from 1/26/2026 might get an answer too? i never got a response for that one too

[quasi igloo]

You are just making this a lot harder for no reason

[teal crypt]

same thing btw solo server getting killed by a duo

[meager fern]

@quasi igloo then respond to him. are you dumb?

[dapper vapor]

Please calm down and back when you will be calm, the anger is not helping you and also our team😁

[glacial latch]

Please don't insult staff

[quasi igloo]

I am not the person who deals with those kinds of reports

[meager fern]

lick me

[meager fern]

f*** staff

[glacial latch]

🤦‍♂️

[languid parrot]

<@&1376882535534956614>

[quasi igloo]

I timed him out dont worry

[glacial latch]

Average rocket league player

[languid parrot]

ok

[quasi igloo]

ignore it people get mad and take it out on the wrong people it happens

[glacial latch]

Yeah happen alot

[languid parrot]

yeah because its deff helping them to say that

[teal crypt]

1/26/2025 ticket never answered, 305 pm today not answered got raided completely. i don't have high hopes for this one either. its fine no matter what they're going to get a 3 day ban, i wont get my stuff back, and wasted my time playing in best rust today.

[glacial latch]

Pls be patient there a lot of ticket from different people

[quasi igloo]

<@&1259126811476885524> any of yall free to give a hand ?

[glacial latch]

Your not the only one who make ticket

[quasi igloo]

Teamers on a solo servver

[quasi igloo]

If your friend didnt keep insulting me i could have helped you faster

he just made the whole thing longer and not needed

[meager fern]

yeah.. he left the discord man. great going.

[glacial latch]

He left the server

[meager fern]

thanks man. i decide to show a buddy rust and this is his experience

700 hours wasted.

[quasi igloo]

This is not on us btw we cant control what people do on our servers

This could have happend on any server

[meager fern]

.... um yes you can wtf?

do you guys even had moderators in game watching?

what a waste

[quasi igloo]

Do you understand just how many servers we have we tend to admin on a case by case basis

[meager fern]

why is that my problem?

[quasi igloo]

once a person report something an admin joins game asap and deals with it

[meager fern]

yeah, yall have just gone down hill

im out too.

[quasi igloo]

This conversation is going nowhere

[meager fern]

well it doesnt matter anymore because he left the discord and said hes not playing your servers anymore

[dapper vapor]

I think we need to close the discussion its not that channel to discuss about nothing

[quasi igloo]

hence me sayin the conversation is going nowhere

[drifting rapids]

admins can i have someone look at my ticket

@quasi igloo

can you help me with a unban appeal

[quasi igloo]

What kind of ticket?

[quasi igloo]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[drifting rapids]

i was banned for having low hours and wanted to see if i can get unbanned now

i requested over a week ago now

[quasi igloo]

What date was your ticket created?

[runic sonnet]

Please create the ticket

[drifting rapids]

2/16

[runic sonnet]

Please wait a bit until it's your turn, the guys are trying their best.

[agile radish]

Is there an admin who can check the ticket?

We've been waiting for 3 hours.

[round sage]

Ticket verification takes up to 3 days, as the team monitoring the rabanas is very small. Please wait for the bot to respond.

[gloomy mica]

hello were can i make a ticket to report a cheater

[lunar tusk]

#❓┃submit-a-ticket

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[cursive cloud]

@agile radish

[queen pebble]

Can I report a chat moderator?

[proper hemlock]

Yes of course #❓┃submit-a-ticket

[flat summit]

Hey, not trying to be annoying by asking but how long does it approximately take for your unban ticket to be answered? I've had it open for almost 2 weeks now.

[proper hemlock]

The team answering these tickets has a crazy lot to do in the moment. We are really sorry! You might have to wait a little longer but I will ask some1 for you

[flat summit]

Thank you!

[warm monolith]

Admins my ticket just disappeared?!

[lunar tusk]

Try re-opening one using #❓┃submit-a-ticket. If the ticket was closed you would have received a message stating so.

[vestal moon]

Hey, my friend just got banned instantly when hes never even joined the server before. I play BestRust all the time, was trying to see if he could get unbanned bc I have no clue. He doesnt even play this game this is his first time trying to join a server with me

[warm monolith]

I didn't receive anthing

Yes idid

[lunar tusk]

Have you had a look in your direct messages? Tickets are transferred there!

[vestal moon]

Is there a reason he was banned perhaps? And if they have so many requests they will never get to our ticket than we can just play anohter server but idk if this is somnething I could fix rn

[lunar tusk]

Hi, please ask your friend to #❓┃submit-a-ticket 😊

[warm monolith]

I didn’t receive any message at all, and now I’ve submitted a second ticket.

[vestal moon]

Okay, do you know if thats something you could get to? He deadass just joined for the firsttime ever and was banned instantly with no bad record at all

But I wont inv him and have him do everything if its not something could be fixed rn unfortunatley

[lunar tusk]

That's not something i can help with unfortunately, if he makes a ticket someone will get back to him as soon as they can!

[vestal moon]

He was banned for "sus account" when he has a public acc with thousands of hours tons of games, a 3000$ csgo inv

ah okay. just doesnt make sense but its alright no worries thankyou \

[lunar tusk]

No problem. I hope you can get it sorted and enjoy your wipe! 😊

[upbeat wolf]

How long does it take for a mod to view my ticket

[jovial warren]

.

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[agile radish]

The administrator hasn't even opened my ticket yet. You said it would take 3 days, but it's been 6 hours and no administrator has opened the ticket. How much longer do we have to wait? We were banned due to a suspicious account.

[cursive cloud]

It´s normal to take more time just be patience and when it´s your time you will get a answer

[still terrace]

Where can i submit cheating?

[lunar tusk]

#❓┃submit-a-ticket

[toxic onyx]

I want to open a ban appeal ticket, but it says I have too many open and I have to wait. I checked the bot's private messages and I don't have any open tickets. What should I do?

[coral basin]

Could you unban me? I was unfairly banned. Please respond to my ticket.

[still terrace]

Cant send in my video of a cheater because its to much mb can someone help me fix it?

[lunar tusk]

Please be patient! Tickets are reviewed as soon as possible by the team. Response times can vary depending on volume, but someone will get back to you.

We appreciate your understanding.

[lunar tusk]

Hi, if it says you have too many open tickets, there’s likely still one active on your account. Please double-check your channels (including closed/archived). If nothing shows, wait a bit and try again.

If it still doesn’t work, let us know.

[lunar tusk]

Hey! If your video is too large to send, you can try compressing it or uploading it to a file-sharing service (like Google Drive or Dropbox) and then share the link directly to the ticket.

[toxic onyx]

I've been searching for a while but there's nothing and I look in the bot and it tells me that there are 0 tickets open

[warm monolith]

No one has responded to my ticket yet. I hope someone can escalate this to a higher authority to resolve the issue. It’s not reasonable that an entire administration has not opened any of my three tickets.

[sick locust]

What is your ticket about?

[lunar tusk]

Hi! Tickets are handled as quickly as possible, but sometimes it takes a bit of time because there are many others in the queue. Please be patient, someone will get to your ticket soon.

[warm monolith]

My ticket is regarding the issue where, whenever I try to join the server, I get kicked and it says that my account is suspicious.

[lunar tusk]

Unfortunately, that “suspicious account” kick is applied automatically, and it will stay in place until someone reviews your ticket. Please be patient, a staff member will get back to you as soon as they can.

[lunar tusk]

@bright sorrel Any idea on how to resolve this?

[sick locust]

The team is working to provide you with an answer as soon as possible, please wait

[fathom garden]

Hi @sick locust we built a boat inside a river that had a boat building station, however, the bank of the boat is too high and we're effectively stuck next to the ocean

[quasi igloo]

Thats a ban

Sus account is a ban that the system places until its appealed

[toxic onyx]

That's what I'm trying to appeal, but I can't open a ticket.

[quasi igloo]

What does it say when you appeal

[sick locust]

the boat should be built in the ocean, not the biom river.

[fathom garden]

We built at a boat building station

[toxic onyx]

Too many tickets open

[quasi igloo]

Do you have any other ban appeal tickets open?

[toxic onyx]

No

[quasi igloo]

Any other tickets open at all?

[toxic onyx]

The bot tells me no, there are 0

[warm monolith]

How long does it usually take to get a response? 3 months ?

[quasi igloo]

It says you have 0 tickets open?

dm me your history with the bot recently

[toxic onyx]

Okey

[sick locust]

what is the status of your ticket?

[sick locust]

please check your DMs, the team is working on your issue

[hardy pulsar]

how long does it take for a suspicious account ticket to be seen

[fierce hatch]

Hello, ticket are all done in order and will be reviewed as soon as possible, I cannot give you a timeframe but the team are working hard all the time to get through them! Just keep an eye out in DMs for an update for your ticket!

[hardy pulsar]

Alright thank you

[fierce hatch]

No worries!

[red kettle]

i put in ban app ticket for sus account 24 hours ago. Now it says i have no tickets open but got no response?

[warm monolith]

my ticket they didnt open it for 3 days

its a joke xD

Stop wasting time and open the damn tickets. This is ridiculous — how is the entire management ignoring this?

[lunar tusk]

If the ban appeal ticket was closed like that it probably means you got denied, however, you can check by opening another one.

[warm monolith]

Why its denied lol

At the very least, give a proper reason in your response instead of brushing it off.

You’re driving away a lot of players over pointless reasons. If your system is broken, fix it — and make sure there isn’t some kind of error causing this.

[lunar tusk]

My response was to the person prior however If you believe there’s been an error, you’ll need to open a ticket so it can be reviewed properly. Repeated messages won’t speed this up unfortunately.

Please be patient while it’s looked into.

[midnight copper]

DONT EVER TRY TO PLAY OR BUY VIP AT THIS SERVER

NO RESPONSE FOR ALMOST 1 DAY. AND NO VIP STATUS STILL. 0 RESPOND FROM STAFF

[proper hemlock]

Thats not correct. Everybody of course gets help if they have issues with any purchases. Just #❓┃submit-a-ticket

[quasi igloo]

Its not denied if you have received no message saying its closed its open

[mighty thunder]

Hello , i submited a ticket 2 days ago it said someone will contact me but no one did and now it says i dont have any pending ticket

[proper hemlock]

It says that there is no ticket open. Thats right but it still is open. You will get an answer soon

[mighty thunder]

It says you currently have 0 tickets looked at by the team

[proper hemlock]

Yes, that is normal. Your ticket is open though

[proper hemlock]

.

[mighty thunder]

Okay how long is avreage answer time from the team though its already been 2 days

[proper hemlock]

Topic?

[quasi igloo]

its because the ticket has not been "opened" by our staff yet

[mighty thunder]

Ban appeal

[proper hemlock]

Yes they will take a few days. They are handled by a small team and need a careful review

[mighty thunder]

Damn okay i will wait i guess

[keen lava]

Hiw long does it take them to look at ticketss

broo how long

[rich storm]

Admins will look at tickets as soon as they are available

[neon shore]

We cannot give an ETA as we don’t know when each admin will be available and these take time to resolve due to the need for extra vetting and the fact that it’s a small team handling these tickets. Please be patient and one of the team will get to your ticket when they can

[blazing drum]

Why does my ticket keep getting deleted?, can I have an answers or are you just gonna dodge the ticket over and over again

[neon shore]

If it’s showing 0 active tickets but you opened it this is just a bug & your ticket is still open

[haughty pilot]

I've been waiting for about a week and still haven't received any response 😄

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[harsh holly]

The person walking through the closed door is not bannable. https://outplayed.tv/rust/6e1lJm

[sleek nebula]

d

[gilded coyote]

Hi staff, please look at my ticket asap if possible ❤️

[cloud pumice]

Hi staff, please look at my ticket if possible

[quasi igloo]

What kind of tickets @cloud pumice @gilded coyote

[cloud pumice]

unban

[quasi igloo]

Those are the longest wait times atm due to such high influx of the tickets and bans and people and our small dedicated team can not give you an eta so please try be patient it is a Que system at the moment

[cloud pumice]

cant you see it? I was literally banned with no reason doing nothing

[quasi igloo]

What was the ban reason

[cloud pumice]

Suspicious account

[quasi igloo]

Yeah those are automatic done by the system

So please try and be patient someone will be with you asap

[wanton ledge]

i also got banned like 30 min ago, for "Breaking the servers rules" 😄 Like what rules, i was just enjoying playing fresh wipe as a solo

[cloud pumice]

How much? I dont want to wait a day to keep playing because I did nothing

[quasi igloo]

Your ban reason was breaking server rules?

[cloud pumice]

I literally lost my things with no reason

[wanton ledge]

Yes sir i have a screenshot

[quasi igloo]

I’m not able to give you an eta I’m sorry

[cloud pumice]

Dont worry, thank you.

Also I have a clip of the ban

[quasi igloo]

Sorry didn’t see keep that for when your ticket opens

[cloud pumice]

When is that?

This is so bad done

[quasi igloo]

There is so many tickets atm and the team is small to ensure it’s fair and properly done

I wish I could tell you an eta

[cloud pumice]

Then, why I was banned with no reason

[cloud pumice]

Whats eta

[quasi igloo]

Estimated time

[cloud pumice]

Aj

This is so bad done

[quasi igloo]

I have no say in your ban man I’m sorry

[cloud pumice]

Your doing well, dont sorry. Im referring to all this. I was banned with no reason and also I have to wait so much

[subtle sierra]

why ppl are getting banned for low hours ;-;

[sick sedge]

Somtimes that can mean you just bought a fresh acount. so you can continue to cheat.😁

[subtle sierra]

why noone can check if i am clear on cheating ?

[cloud pumice]

fr

[subtle sierra]

just ban, and thats all ?

[cloud pumice]

And perma

[subtle sierra]

i got perm for killing 6ppl, and waiting for ticket respond

[cloud pumice]

I got perm for breathing fresh air

[subtle sierra]

XD

[tawdry warren]

Did u play with new acc?

[cloud pumice]

I was literally starting to go for fight and got banned

[tawdry warren]

Did u try open ban appel ticket

[subtle sierra]

i did it already, waiting

[cloud pumice]

Yeah, the reason is suspicious account

[sick sedge]

Do not think we have time to check everybodys acount,

[tawdry warren]

The anti cheat suspect new account can u try open ban appel and they will fix it

[subtle sierra]

so antycheat is giving ban for nothing, and you "dont have time" to check if ban is okay ?

[cloud pumice]

So dont ban people that did nothing??

[subtle sierra]

ban for nothing is okay, "trail moderator"

[tawdry warren]

No but for new accounts + new rusy acc

[cloud pumice]

yeah, and now I cant play my server because I have the game since last week. Wow

[sick sedge]

I have never banned anybody

[tawdry warren]

Try open ticket and they will answer u fast they can

[subtle sierra]

waiting for ticket respond,

[cloud pumice]

I have opened it and nothing. Wowww

[subtle sierra]

same

[tawdry warren]

The teaming ban appel cheacking tickets bro can u wait!

[cloud pumice]

I can, but I did nothing to have to wait

[topaz plume]

nobody is going to check it lintern. a lot of people wait 30 days plus and still get no response. I got banned for having a sus account when my account is legit. I bought kits for the server and still got banned. I ended up disputing it with my bank and got my money back. Hopefully the owner takes care of his admin problem because it's losing him money in the end.

[cobalt halo]

If a ban was issued, it was issued for a reason. Again have patience, the admin team is a small one for a large population server so sit tight.

[subtle sierra]

@cobalt halo why are u banning ppl for "low hours" and dont have even time to check if thats right

i got banned, and my ticket propably would wait in your queue for like 2months

kids are crying for being bad, and got banned XD

[cobalt halo]

Well I don't issue bans, that's the admin team. They have a lot of tools at their disposal in order to verify someone's hours.

[sturdy spindle]

why i cant use nitro kit

[subtle sierra]

Not checking hours, noone cares about hours, we need someone to check if the ban is for reason

[cobalt halo]

Make sure your Discord & Steam accounts are linked

[sturdy spindle]

theyre linked

[cobalt halo]

Well sorry you have a disagreement, feel free to make a ticket to challenge it

[cobalt halo]

Did you try rejoining the server?

[subtle sierra]

I did it already, just start doing something, not only writing on support questions lol

[sturdy spindle]

i forgot about ./auth

[subtle sierra]

your'e not helping with anything, just annoying ppl

[cobalt halo]

Ah, there you go!