❓┃support-questions

[wary oar]

Because 3x play nobody.
There is a pop of 200-250
2x are 800-900

[languid zephyr]

@wary oar If u click /wipe in the server u will see when its wiping

[wary oar]

ik? But 3x Play nobody ist useless
if 2x has 800-900 pop
why u wiping a 250 server

[languid zephyr]

@wary oar @tight ridge

[upbeat dust]

is there kits at the 1.5x servers ?

[glacial latch]

Yes

[upbeat dust]

damn

ty tho

[glacial latch]

Np

[daring ermine]

can someone get my donation ticket looked at please, its been nearly 4 weeks

[runic sonnet]

I will tell the authorities.

[wary oar]

Yes? Why u ping

[languid zephyr]

@wary oar Sorry rong ping

[wary oar]

https://discord.com/channels/277748656420028426/1473573527654371368

[light sentinel]

admin please help check my ban appeal

[twilit field]

you have to wait, we have alot of tickets

[spring siren]

Day 7 of requesting my ticket to be looked at

[light sentinel]

It's been hanging since 5 a.m.

[hazy sierra]

why kick me

KINGHT_MATI Kick NO

[runic sonnet]

What?

[hazy sierra]

I was kicked by the server

[runic sonnet]

And what are u doing?

He won't do it without reason.

[hazy sierra]

It hasn't been long since I started, and I killed someone, and all of a sudden I was kicked right away How can I solve it?

[runic sonnet]

Was there any reason for it?

[wary oar]

Or make maybe a Test Server EU 19:45/20:45 and See how much pop
I would say that is a good Idee and good pop at the time.

[hazy sierra]

No, I just killed three people.

[proven thistle]

@shut orchid

[rare silo]

Anyone know why I’d be banned for just joining the server?

[verbal ice]

there can be many reasons. Have you used another account prior

[rare silo]

No only on Xbox I just switched to pc

[proven thistle]

Hey, what was the reason for u ban, Suspicious account?

[rare silo]

Yes

[runic sonnet]

Hm join again please the server

[hazy sierra]

Ok !

[proven thistle]

Okay that can be, to low hours or steam account is sus how mutch hours do u have on pc?

[rare silo]

Literally 0 rust first game I bought

[verbal ice]

Try and play for 100 hours as I beleve this will help

[rare silo]

What on like different servers and then join back, I have submitted appeal but just waiting

[hazy sierra]

Not yet

[hazy sierra]

I haven't done it for a long time, but I bought a new one and started it again, is it because it's not long after playtime?

[verbal ice]

Yes. An prehaps if you can show your XBOX account the team might help you in your appeal. Thanks for reaching out to us today !!

[runic sonnet]

You may have bought it from a site where the account was already in use.

[hazy sierra]

No, it's not like that. I'm playing well and I get kicked right away for killing three people so I don't go into the server.

I'm not a cheater, so I can prove it

KINGHT_MATI <

[runic sonnet]

I understand you're not a fraud but i ask where you buy new account?

[hazy sierra]

I bought it on Steam

[runic sonnet]

Hmm and using vpn?

[hazy sierra]

No

I'm not using it

I was playing Battlegrounds, but Rust looked fun since a long time ago, so I just bought it and started a new one.

[verbal ice]

have you had any ban in last 180 days on any account - even old or any account with any ban

[hazy sierra]

No, I don't

[verbal ice]

https://discordapp.com/channels/277748656420028426/1118287481322872842

[verbal ice]

try to log back in if not use link above. Thanks for reaching out !!!

[hazy sierra]

OK

The server is still kicking

[verbal ice]

does it explain a reason !! can you login to any other server - bestrust and others !!

[hazy sierra]

Other servers come in well, but the server I used to play is still a kick.

[verbal ice]

try another bestrust if it kicks you then use the link provided. Hope that helps you.

[hazy sierra]

ok

Kicked everywhere on the BestRust server.

T_T

It's like this

Kicked: Suspicious Account <

It just killed three people.

Will it be solved in time? Or are you going to release it separately

[wheat maple]

Create a ticket

[maiden zenith]

A ticket has been opened for you, please type here in your DMs to send messages to the staff team!
Where can I find this one?

[wheat maple]

A bot sent u that in dms right?

Just anwer what other staff members say to you.

[maiden zenith]

yes

[wheat maple]

Ye probably admin opened ticket and he is checking ur ticket now

And he will reply soon

[maiden zenith]

I applied for an administrator position and the bot sent me this

[maiden zenith]

Good thanks

[wheat maple]

Just wait for admin to answer, bot should send u another message if u have Been accepted or denied

[maiden zenith]

OK, good thanks

[steep solar]

You heard anything? 🙂

[left forge]

were do i buy kits theres nothing in the shop

[near oriole]

You can purchase kits here. https://store.bestrustservers.com

[narrow pike]

Why isnt my ticket being looked at? and it gets deleted every day??

[wheat maple]

What is the reason u created ticket?

[narrow pike]

Faulty ban

got banned for "ban evading" and it makes no sence

[wheat maple]

Then ur appeal got denied

[narrow pike]

But i dont get how i can be banned tho

[wheat maple]

Idk , they have proof why u got denied

[narrow pike]

Is ban evading not that im banned on another account and still tried to play?

[wheat maple]

Ban evading is if your banned on another account and u try log on new acc

And you get banned for ban evading

[narrow pike]

I dont even have another account 😭

ive spent 250 hours on best rust on this account, i dont have a second have can i be banned

[wheat maple]

They must have proof why they have banned u

[narrow pike]

Can i in any way get that proof, or im i just done playing on bestrust forever, even tho i didnt do anything

[wheat maple]

Sry but I don't have that information

Maybe ask admin to give you proof

[steep solar]

Make a ticket and wait is the only thing I think. Same happend to me and I have made a ticket and waited for a month now, so make a ticket, provide any info that you can give and then just wait and play different servers til u hear something! (:

[narrow pike]

I get it, its nor your fault im just fustrated cause i got banned for no reason. do admins reply often or??

[narrow pike]

For a month?!

[steep solar]

Yup

[narrow pike]

Are you danish be chance??

[steep solar]

Hell naah

[wheat maple]

Admins are busy with tickets, they are alot of tickets in this server and they are in order by date they were created

[narrow pike]

Is there a chance that i got overlooked?

or did i get straight up denied

[wheat maple]

U probably got denied

[steep solar]

You ticket says " You currently have 0 ticket(s) being looked at by the team. " ?

[narrow pike]

yea

[wheat maple]

That's usually happens in ban appeals and it should say when it was opened and closed

[steep solar]

That means the ticket is pending and that no one have opened it yet, so it's not denied, it's just not opened yet

[narrow pike]

So i should just wait?

[steep solar]

Yup

[wheat maple]

Ye

[narrow pike]

I do have a perm ban on csgo for like 4 years ago does that matter now or?

[wheat maple]

Nope

[wheat maple]

It doesn't matter if u have one

[narrow pike]

Aight, so i'll have to find a new server to play on

[steep solar]

That's what I have been doing atm waiting for a respone to my ticket!

[narrow pike]

Thats crazy tho, getting banned for no reason. and having to wait for a month even longer

[neon shore]

Apologies for the wait, if it’s a ban appeal ticket these can take longer due to the smaller team that reviews these & the extra vetting required

[glacial latch]

there is alot of ban appeal be patient

[narrow pike]

Just curious does this happen alot with faulty bans or im just unlucky😕

[narrow pike]

yea im sorry just really fustrated, mb

[glacial latch]

i undersatnd that but you need to be patinet because the team trying thier hard to reslove all the ticket

[neon shore]

The system is actually pretty good at catching people honestly IME. The one guy I asked more info about his acc ended up being in multiple cheating discords, multiple rust accs & actively searching the web for cheats

[narrow pike]

Well i'm glad that the system works so when i get back i dont have to deal with cheaters ig, i'll wait for the review of my tickets thanks for all the help guys, have a nice day🫡 ❤️

[neon shore]

No problem & once again apologies for the wait. We understand how frustrating it can be getting banned if you’re legit but know if you get your appeal approved you’ll have a great experience on our servers 🙂

[glacial latch]

good luck man

[minor root]

How long untill someone will answear my ticket

All that waiting to not get unbanned

[wheat maple]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[runic sonnet]

Hi dear Madeo!
Please be patient, there are currently many tickets open and few people are suitable for them, but they are trying!
Just like I am trying to help you in whatever way I can and however I can! 🙂

[chrome plume]

how much time does deep sea spawn on quad x3 ?

[wheat maple]

Its spawns at the start of the wipe for 3h and then when it despwans it needs 1.5h to come back

[chrome plume]

ok thx

[wooden grove]

Bro these sv don t have deep sea?

[glacial latch]

they are

[wooden grove]

wich ones i have join 3 diff sv and they don t have one

joined*

[glacial latch]

they despawn after 3h and they comeback after just keep an eye in the map

[wooden grove]

oh ok thx

[glacial latch]

np

[livid panther]

I already did 7tickets over 20 days Never got an answer

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[wheat maple]

What was the reason that u created ur ticket?

[livid panther]

Wanted to make an ban apeal

[wheat maple]

Then u probably got denied

If someone closed it

[livid panther]

It closed do to inactivity

I just wanted an answer from Someone

[uneven crater]

probably got denied

[uneven crater]

tell me why did u get banned

when u get banned a mesage why did get banned should be there

[wheat maple]

I can't mute here

@lucid elk

[sick sedge]

h

[chrome plume]

100% percent deep sea spawns 1h 30 mins after it despawns?

[uneven crater]

pretty much yes

and it last for 3h, closed 1 30 mins

[wheat maple]

Ye

[chrome plume]

thanks bbys

[wheat maple]

For now but they will change that soon

[stoic ember]

what command to verify

[random totem]

You can use /auth

[stoic ember]

thanks helps alot

[random totem]

Anything else i can help you with?

[misty prism]

How can i appeal for ban evading? I dont know why it says that?

[random totem]

You can appeal from https://discord.com/channels/277748656420028426/1118287481322872842

[near oriole]

You would create a ticket in #❓┃submit-a-ticket under ban appeals

[misty prism]

Thank you

[chrome plume]

when will the deep sea spawn in quad x3 #2?

[fervent tartan]

There is a one-hour waiting period after the deep sea closes.

[wheat maple]

1.5h

[chrome plume]

1.5 or 1h 30 mins

[uneven crater]

.

[chrome plume]

ok

[stoic sierra]

.

[pulsar island]

Why was my friend blocked? They gave him a game a couple of hours ago. We go to the server and he is blocked. ID:mH87nY0yF

[glacial latch]

tell him to make a ticket here https://discord.com/channels/277748656420028426/1118287481322872842

[livid panther]

Got banned for Ban evading

[sick sedge]

Thats not a good idea

[livid panther]

I wanna apeal but no one writes in the ticket

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[honest arch]

how do i claim the free rewards for being in the server

[wheat maple]

./kit

[honest arch]

doesnt allow me to

says im not in the server

[glacial latch]

youre in vanilla thats why

[wheat maple]

./Playtime and check how many hours u got?

[glacial latch]

vanilla doesnt have kit

[wheat maple]

Ye that's true

[glacial latch]

only in moded server when you can claim youre kit

[honest arch]

im not in vanilla

[glacial latch]

check again

[plain isle]

whats average time to respond to a ban appeal? i was banned for suspicious account

or like what does that mean "suspiscious account"

[glacial latch]

ban appeal take too long be patient just provide them with good info

[wheat maple]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[plain isle]

what does suspicious account mean though?

just because im on a new account or what?

[quartz blaze]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal ! Please be patient while waiting for a response.

[wheat maple]

When u don't have alot of hours and u play good then u get that kick

[plain isle]

oh okay

[viscid solstice]

Does anyone know why in the hell i got banned even before logging in? Im waiting for my unban ticket for 2 hours!

oh i just read that above

[quartz blaze]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[viscid solstice]

🤣 🤣

[viscid solstice]

thanks for this reassurance, nice name lol

[blazing thunder]

1 month waiting for respond on ticket gg

[craggy lake]

crazy

[viscid solstice]

Wow that doesnt sound good considering the server has been wiped 2hrs ago\

my wipe willo be ruined

[quartz blaze]

Why you got banned ?

[viscid solstice]

it says "perm". i'll leave here the message i got

do u see it? as an admin ig

"timeleft:perm"

[wheat maple]

What is the reason or it just say timeleft?

[quartz blaze]

No, I'll see if an admin can take a look. Please be patient, thank you.

[viscid solstice]

Timeleft:Perm

[gaunt heart]

As you can imagine at the start of wipe there is a huge amount of tickets being made an admin will get back to you when its your turn in the ticket

[viscid solstice]

i cant post the entire message as it says im not allowed

[uneven crater]

means its a perma ban

[viscid solstice]

ys but for what?

No past bans, profile on public

[uneven crater]

did u try #❓┃submit-a-ticket

[viscid solstice]

I mean, for exemple logging in on official server i get no problems

[quartz blaze]

@viscid solstice You've been permanently banned; my rank doesn't indicate why! You can only submit a ticket and be patient. Thank you for your understanding.

[viscid solstice]

yes, im waiting...

[quartz blaze]

thanks

[uneven crater]

it may take a while but admins are working on it

[viscid solstice]

Thank you, Carotte but whats so weird...

[uneven crater]

take care

[viscid solstice]

that's*

Same, thank you for the replies guys

[fading prism]

Been waiting for 3-4 days now and my appeal on my "suspicious account" ban 🥹

Does it normally take this long? @uneven crater

[gaunt heart]

Keep patient the admins are on it!

[fading prism]

[formal otter]

IS there any site to see the server loot tables?

Like the chances of getting a drop on an underwater crate

[quartz blaze]

Yes, you can search on the internet, it exists !

[formal otter]

I found the vanilla one, but am looking for the one of the 2x servers

[quartz blaze]

That's twice the chance compared to what you found.

[formal otter]

Ohhhh okay thx, i thought It was diferent bc some items are removed from It

[quick vigil]

is there any way to close a ticket

cause i got some new teamers next to me

[wheat maple]

U can just make another ticket or add info to the one u already created

[quick vigil]

]for some reason i can't make a new ticket

[wheat maple]

What does it say?

[quick vigil]

i already have on u[

up

[wheat maple]

And for what reason did u create it?

[quick vigil]

i thought some dude was teaming but he wasn't now my neighborus are

[glacial latch]

you cant close a ticket you need to wait for the team who is handling the ticket to cancel it

[wheat maple]

Then just add more info when ur ticket get opened by staff member

[quick vigil]

its been opened for like an hour

[wheat maple]

Be patient admins are trying to be as fast as possible

[obtuse parrot]

how to approv pleas i cant play without vpn

[wheat maple]

Make a ticket

[broken condor]

My ticket has been unopened for over a month. nobody has reacehd out

[wheat maple]

For what reason did u open it

[broken condor]

wrongly banned. i was playing with someone who lied about not being a hacker

they blocked me and i got banned

and mods have kept saying they'll reply but ignoreing

[wheat maple]

I can't do alot here

I can just say to be patient and wait for answer

[broken condor]

if you could help, i've not heard for over a month

they said it'd be a week max

[wheat maple]

As I said I can't to nothing here I'm don't have access to tickets yet, I'm just guiding people what should they do

[urban epoch]

hello is it possible i cant claim my discord kits even tho im verified and they worked in the past server wiped 4 hours ago

[wheat maple]

Do ./auth in chat

[urban epoch]

thanks worked

[true oasis]

how to get discord build kit

[whole nacelle]

Have you linked your accounts?

[true oasis]

yeah

[whole nacelle]

Do /auth in game

[full thunder]

how long will it take to get VPN Whitelisted?

[fierce hatch]

shouldnt take too long a staff member will look at it, as soon as possible

[full thunder]

Will I be notified?

[rigid smelt]

you will get notified once the ticket is opened by a staff member

[rapid elm]

are the Splits.gg deposit kits lifetime or 1 use kits ?

[serene pollen]

Just one time bro but free kit is lifetime you can check in here #💎┃rustmagic┃💎

[wheat maple]

No?

[serene pollen]

?

[wheat maple]

U can use kits every wipe

[serene pollen]

Not true bro The deposit kit can only be used once

[wheat maple]

I don't think so , my friend has kits and he can use them every wipe

[obsidian oriole]

im still boosting the server but lost nitro perks whats goin on

[serene pollen]

Is her kit a deposit kit or a free splits.gg kit?

[wheat maple]

Ingame?

[wheat maple]

Deposit

[wheat maple]

Do ./auth in game and u will receive ur kits

[obsidian oriole]

ty

[regal niche]

Can you change team members in team?

[candid elm]

yes you can

[quasi igloo]

aslong as the old teamates are off for wipe 100% and all codes are changed and they are unauthed

remove there bags aswell basically make sure they can not jump back in at any point

[quiet obsidian]

NEED A ADMIN HERE

[quasi igloo]

Whats the issue

[quiet obsidian]

i need someone to check a player he is abusing headshots

he sees perfectly on dark

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842 player report and do an f7 report aswell

[quiet obsidian]

and i should leave this wipe ?

[steep solar]

You heard anything about it? 🙂

[quasi igloo]

i will try again

[plain isle]

dude i got banned for suspicious account just bc im on a fresh account like what 😭

[wheat maple]

Make a ban appeal

[cursive cloud]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here ⁠ #❓┃submit-a-ticket . Please be patient while waiting for a response.

[plain isle]

been waiting all day

[full thunder]

im still waiting for a staff to get my ticket

[cursive cloud]

It takes a few hours or even days to get some feedback duo to the high count of tickets, just wait and when possible someone will answer you

[verbal ice]

The team are working hard to get through them. Thanks for reaching out !!!

[ornate fjord]

why i cant get anymore the boost kit its just for 1time?

[quasi igloo]

do /auth

[clear nest]

How long do ban appeals usually take

[tawdry warren]

When admin free he will answer fast he can

[clear nest]

ok thank you

[vague palm]

76561198988577500 AİM HACK SOLO DUO #2 2X

[tawdry warren]

Hi can u open ticket and report him

[lunar tusk]

#❓┃submit-a-ticket

[edgy stag]

.

[light hawk]

dw bro ive been waiting for 2 months

[rich storm]

Ban appeals will be looked at when admins are available.

[late ocean]

wont let me make a ticket but on trio 6 there is a quad living n9

living in 2 legacy shacks

[regal belfry]

have you tried F7

[naive marsh]

any admins online to answer a quick question

(am playing on the trio server #2)

basically - i was in a trio. they all logged off for wipe. Is it okay for me to stay in the same base but invite my friend to stay in the same base together? the other 2 teammates didnt do much really and they won't play with me for the rest of wipe

[rigid smelt]

no you can not as one of the 2 team mates would have to come off for the rest of the wipe and you would have to change codes remove auth and remove bags

[naive marsh]

yeah thats what im saying, i'll do this

both of them left for the wipe

[gritty raft]

Good evening, I logged into the server for the first time and it kicked me out to authenticate. I followed all the steps, logged back into the server, and it keeps kicking me out.

[rigid smelt]

apologies i completely read over that then ofc yea you can have someone else play with you

[naive marsh]

alr sweet. i only asked this coz some servers are funny about this

[quick dust]

Mods I need help with somethings

It’s a question

[runic sonnet]

yes?

[neon shore]

What’s up?

[quick dust]

nvm it’s okay

[mental orchid]

so am i still false banned from the server after 3 weeks

[runic sonnet]

Hey! you opened ticket?

[mental orchid]

yea

[runic sonnet]

I'll tell the authorities, please wait a moment!

[fading prism]

I'd appreciate if my ticket got reviewed as well, I got banned for suspicious account and never received a reply :v

[runic sonnet]

Did you use a VPN or where did you buy the game?

[fading prism]

I don't use VPNS cause my internet is laggy in itself, I do use mobile data sometimes cause my home ethernet can be a bit slow sometimes, I also bought the game when it was on sale to play with my friends who were teaching me how to play, they both have 2k+ hours.

I myself play other games like marvel rivals which I'm diamond 2 on and arc raiders where I have a juicy stash

[runic sonnet]

The problem might be that it detects it as a VPN because of the mobile network.

[fading prism]

So the account isnt bought

[fading prism]

Ah, that's rough

[runic sonnet]

But I will signal to the higher-ups to deal with your ticket!

[fading prism]

That'd be amazing, thank you!

[echo carbon]

How long does it take for a ticket to get viewed? I got banned for killing one person with a revo I just found

[runic sonnet]

since mobile internet uses a different IP address, your home ethernet also uses a different one

[runic sonnet]

Can you show me a picture of the reason for the ban in private?

[echo carbon]

The ban message?

[runic sonnet]

yes

[echo carbon]

Ill have to relog real quick

[runic sonnet]

oh

[echo carbon]

it said something about suspicous account i think

[runic sonnet]

Please open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842 | Ban Appael |

[echo carbon]

I already appealed it just curious how long it will take.

[fading prism]

I've been waiting for 3+ days now, soo

Same ban reason

[runic sonnet]

We try to deal with all tickets, please don't be offended if we are a little late in processing them

[ivory kestrel]

boosted server but don't have access to nitro kit

[runic sonnet]

Reconnect the server!

[ivory kestrel]

have a few times, did it yesterday had cooldown, now i dont have access ill run it again in a min just to be sure

[fading prism]

Nawh, I'm personally not offended, I just went to play different servers with my friends, but it's unfortunate since they really like bestrust

[ivory kestrel]

fixed!

[runic sonnet]

relink your account!

[ivory kestrel]

its fixed now, legit just rechecked the kit command and now its there lol

[runic sonnet]

The guys will definitely help you and you will be able to come back as soon as possible ✌️

[runic sonnet]

Cool 🙂

[wanton ledge]

is 25 days little late ? 😄

[tawdry warren]

25d? When they free bro they will answer u fast they can

[wanton ledge]

lool 😄 i think i have a better chance of waiting for gta 6 to come out

[tawdry warren]

And ur pc will work in gta6🤔

[runic sonnet]

Sorry guys, I can't check tickets yet.

[runic sonnet]

Unfortunately, I am not a moderator yet, I am currently just a trial moderator.

[glacial latch]

Yes

[runic sonnet]

there is the trial moderator who is still learning and there is the regular moderator who has access

Listen, I'm telling you not to be aggressive because you'll only get further behind and stay calm, they'll try to point your finger at them, okay?

[elder pelican]

hi where can i see the splits.gg 3 skin

[neon shore]

Type /auth ingame

Ahh just seen next msg haha

[dim steeple]

any mods online that can help

[bronze apex]

I got banned (suspicious account) and it have been almost a day since I opened my ticket with no answer, why did it toke that much time?

[edgy path]

It can take up to 2weeks for ticket to get looked att. For ban appeals

[bronze apex]

But I’m consider about it could happen again (that I get suspicious account banned again) and it will take so much time to solve my case

[dire anvil]

im the same rn

taking forever

[dire anvil]

are you able to look at tickets yourself? or is it the higher ups only

[edgy path]

Yes but not ban appeal ones

[dire anvil]

ohhh okay

[wild sapphire]

can we hire some more staff pls

[ocean ermine]

its been over a weak since my boy got banned for cheating unban

[hallow lion]

Please submit a ticket for review. https://discord.com/channels/277748656420028426/1118287481322872842

[frank holly]

the 1.5x Servers have kits?

[hallow lion]

I’m not sure, try the /kit command in-game.

[glacial latch]

yes

[steep solar]

I haven't heard anything for 32 days so that can't be right?

[edgy path]

It could also be possible to wait for a couple months for them to look att it because they have so many tickets to check

You would need to ask a admin

[peak shale]

Hi, I was told to "keep an eye on the ban list" - where can I find that? I want to know if someone get banned or not

Is it some sort of VIP only perk or like a booster perk?

[glacial latch]

https://discord.com/channels/277748656420028426/1414922338637447178

here is it

[peak shale]

It say #NO ACCESS

maybe I need to boost?

[tender horizon]

Hello, I'm sorry to bother you, but I got banned out of nowhere and I don't know what I got it for and actually I don't know anything at all, I've only been playing for a while and I don't understand why or what. Thanks for the reply

[peak shale]

@glacial latch

[glacial latch]

no you dont need to

[peak shale]

Why I can't click it

[glacial latch]

make a ticket in ban appeal section and wait for support

[glacial latch]

you need to reach a certain playttime on the server to get accese to it

[peak shale]

look in #🤳┃best-moments I sent a pic @glacial latch #🤳┃best-moments message

[tender horizon]

Got it, still waiting

[glacial latch]

ok now wait for support to assist you

[tender horizon]

thanks

[glacial latch]

np if you have other question dont hestiate to ask me

[tender horizon]

just how long it takes? its fast or today i have no chance to play?

[glacial latch]

it take time because there is to many ticket and the ban appeal team is small so if you give good info it can take a week if not it can take to month

[tender horizon]

Week? thats crazy, 12 hours i played this game and got ban for what? thx anyway

[peak shale]

how many?

[glacial latch]

50 h

[peak shale]

is it possible to get access for 5mins to check a ban?

[glacial latch]

no

[left steppe]

Is there a turretlimit on the 2x quad?

[glacial latch]

yes

[left steppe]

What is the limit?

[glacial latch]

12

[left steppe]

Thank you for the answer

[glacial latch]

np

[mighty thunder]

hello i sent a ticket yesterday and dont have an answer also i am still banned for i dont know what reason can someone help

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[balmy anchor]

yo anyone know how much time needs to new deepsea respawn

I cant see on the map rn

[faint horizon]

1:30h should be the respawn time

[balmy anchor]

how can I check

the time left

[faint horizon]

You cant, you need to remember the time when its closed 🙂

[wheat maple]

Or you can ask in chat

[static hollow]

@balmy anchor between 1 and a half hours to 2 and a half hours 🙂

Can be anytime between 90 minutes and 120 minutes

[compact grotto]

when it says fullwipe in 4 hours that means bp wipe too right? like map wipe is when u keep bps?

[glacial latch]

bps too

[compact grotto]

thank you

[glacial latch]

np

[dire anvil]

wait, bps are wiped every week on every server?

[compact grotto]

no no, just if it says full wipe

[dire anvil]

well he said bps too

[glacial latch]

hes right

[dire anvil]

ahh i thought so

thats kinda better anyway

[compact grotto]

well some say map wipe some say full wipe? so there is no difference?

[dire anvil]

different regions possibly?

[compact grotto]

yeah idk mybad, thanks for your time tho!

[winter forge]

can check if you do /wipe will tell you if its a bp or fullwipe

[mint wigeon]

I entered wipe, threw a duo home, got on my horse and got banned. Why?

[winter forge]

Hi, what was the ban reason for?

[mint wigeon]

ıdk

[winter forge]

Try to connect to the server again, and I believe it should tell you

[mint wigeon]

gives the same error

[winter forge]

what error is it?

[mint wigeon]

I can't post it here, it says it's a forbidden message.

[winter forge]

Ah okay, feel free to send it to me in a DM, in the mean-time what is ur steam user?

[floral crane]

Will my appeal ever be answered?

[winter forge]

I cannot resolve the ban but can maybe offer some guidance

[winter forge]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[mint wigeon]

I sent

[winter forge]

Ah so it's a ban evading ban. Make sure to make a ticket and the staff team will get back to you ASAP

[mint wigeon]

What is the reason?

[winter forge]

Ban evading essentially means you have another account that is banned and you are bypassing it by playing on a different account

Bans span across all accounts not just one, if you believe this is incorrect or want to dispute it you should make a ticket ASAP

[mint wigeon]

I had another account, but I disconnected it from Steam.

[winter forge]

This isn't something I can resolve as I have little perms, but the Admins or higher-ups will be able to assist you - just explain everything you have explained to me in the ticket

[static hollow]

Did you buy this new account ?

[mighty thunder]

hello can anyone help i appealed for ban yesterday but support tells me i dont have ticket

i want to play the wipe is it possible to get fast response

[mint wigeon]

no it's not new

[mint wigeon]

My account is located on my profile.

[winter forge]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[wheat maple]

what was the reason for ban?

[winter forge]

However, it's a completely different issue if you believe that you don't have a ticket

[mighty thunder]

i dont know i guess since i bought rust 3 days ago but prior to my gaming history i was better as someone who just started playing it is flaged as suspicios account

well 4 days ago now

[static hollow]

But did you purchase the account ?

[mint wigeon]

I am the account I purchased.

I played yesterday and there were no problems.

[winter forge]

Did you purchase rust through a steam account you created, or did you buy a cheap rust account?

[mint wigeon]

through my own account

I bought it from steam

[winter forge]

have your previous accounts been banned?

[mint wigeon]

I don't have a previous account

[mighty thunder]

is this the place where it says to appeal

or is it different chat

[winter forge]

#❓┃submit-a-ticket @mighty thunder

[mighty thunder]

i did yesterday but it shows i dont have a ticket now

[winter forge]

if you don't have a previous account and you've never been banned, then you need to make a ticket

[mint wigeon]

I created

[winter forge]

Did you get a discord DM? For the ticket

[mighty thunder]

yeah and now it says in the dm i dont have a ticket but when i try to sumbit it says i habe too many pending ones

[winter forge]

Ah I believe you will be in a queue then...

[mighty thunder]

damn so i can not play server thats just wiped

[winter forge]

Okay now all you have to do is wait until a staff member gets back to you

[winter forge]

Yeah, unfortunately... I hope you get a response soon

[mighty thunder]

i mean i sent a ticket yesterday

if it takes days to get response i will play another server

have a great evening

[winter forge]

It will take a while, and the ban appeal team is smaller

[winter forge]

you too! Sorry i couldn't offer more assistance

[mighty thunder]

yeah but i dont why i even got banned in the first place

[winter forge]

It's hard for me to tell, you may have to just ask for more clarification with the dispute in the ticket

[mighty thunder]

yeah i might if i get response

[winter forge]

Good luck my friend 🙂

[mighty thunder]

thank you

[hushed yew]

How I close my ticket

[languid cape]

Is the duo server 9:45 will be EU or America?

[verbal ice]

Ticket stays open until the other side closes it

[hushed yew]

I need to Talk with Support I am in waiting room

[verbal ice]

I can try to help !

[glacial latch]

YOU CAN check the tag

[crimson patio]

Is there another admin who can help me with my ban I was speaking to another admin for a week and he stated he would unban me but he hasn’t responded in 4 days I’ve had a ticket for close to a month now

[verbal ice]

The team are extremely busy but will get back to you as soon as possible !!!

[crimson patio]

Any type of timeline since all the investigation is done I just need to be unbanned?

[verbal ice]

Im unable to give a timeframe but would likley think in your situation it shouldnt be long.

[dire anvil]

bro someone has to do these tickets im not waiting a whole other day for this

i get banned for no reason then have to wait 2 days

[verbal ice]

Hi NonSense, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[dire anvil]

not this copy paste sht again acctually go in your staff chat and @ someone to do these man

[verbal ice]

I cannot @ someone as all tickets are in a queue. I understand you wish to play on the servers. However, all tickets are in the order they was received. Sorry if you felt it was copy and paste but this is the current situation. It will be delt with as soon as they can. Thanks for reaching out.

[dire anvil]

is there anyone actively doing them now?

[verbal ice]

Yes

[silver crane]

hello is there any discount codes?

[glacial latch]

https://discord.com/channels/277748656420028426/1462724611614441610 LEARN more here

[silver crane]

nah man not for splits

[glacial latch]

For what ??

[crimson patio]

It’s close to a month wait time so good look

[ionic gull]

The admins are working as fast as they can and will get to your ticket as fast as they can

[dire anvil]

anyway i can just pay for an unban? or speed up this process

[ionic gull]

I don’t think so but I can check give me a minut

[ionic gull]

No so sorry but you will just have to apply and wait for someone to handel your ticket

Is there is anything else I can help you with just tag me or type to me in dm

[coral condor]

how long is ticket response usually?

[dire anvil]

25 days lol

[inland sun]

kit nasıl alınıyor

[ionic gull]

I don’t really know but I can assure you that the staffs are working as fast as they can

[coral condor]

that a joke??

[dire anvil]

no

scroll up in chats theres alot of people saying 25-30 days

[coral condor]

we are getting recked over here cause of teamers wtttf

kk i guess I'll just cheat on these servers in the future then - got it

[runic sonnet]

Guys, the moderators are trying to answer all your questions as soon as possible, please be patient

[fierce hatch]

F7 them and #❓┃submit-a-ticket the admin will respond as soon as they can!

[coral condor]

so the 25 days thing is a joke then

I'll just pretend it is and hope for da best

[crimson patio]

It’s not

[runic sonnet]

Unfortunately, I can't look into the tickets yet because I don't have the authority to do so, but they'll respond as soon as they can

[coral condor]

.

[winter forge]

sure-fire way to get a perma?

[past fog]

How long do they usually take to respond to a ticket?

[wheat maple]

it depends for which reason u made ur ticket

[runic sonnet]

They will and usually will as soon as possible, just please be patient

[coral condor]

in 10 years

[rough locust]

how much do i have to wait to get an answer about my ban? i'd like to play

[glacial latch]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[runic sonnet]

u opened ticket?

[latent parcel]

why my nitro kit aint working

[pine oxide]

can someone pls tell me why i have not goten a response on my ticket i have waited almost 2 months

[glacial latch]

It's just a bug try restarting your game

[runic sonnet]

write /auth on the server and reconnect!

[latent parcel]

Yeah, have tried but still :/

[glacial latch]

Does it say you don't have permission??

[verbal ice]

you can submit a ticket and also report in game this might help speed up that process

[steep solar]

I have waited 32 days (:

[pine oxide]

bro i have waited like 70 days (insain) cope

[coral condor]

i have legit waited 3 hours

the teamers are still undisturbed

actually crazy work

[verbal ice]

Simon you can report both to rust and bestrust you never know the team might be observing right now !

[coral condor]

zeah i|"m sure if the observe them rn they won't get banned

i have the footage of them teaming though

[verbal ice]

then this will help us make a ban

[coral condor]

perhaps

[verbal ice]

Thanks for contacting us I hope the issue gets sorted shortly.

[glacial latch]

/auth If it didn't work restart your game

[warm condor]

ty bbg

[glacial latch]

Np

[bitter glacier]

I've been banned from your servers, could you please help me?

[verbal ice]

please make a ticket https://discordapp.com/channels/277748656420028426/1118287481322872842

[neon shore]

Submit a ban appeal ticket but please note these tickets can take significantly longer due to the smaller team that handles these tickets.

[oak tartan]

how long does the deepsea takes to appear again, on duo 2x wiped today 15:45pm

[wheat maple]

It appears every 1h and 30mins

[oak tartan]

tysm

[runic sonnet]

I would like to ask everyone who has a problem with delayed responses to be a little more patient. There are currently a lot of open tickets, as you can see, there are more than 100 open tickets. The right people are working on it. We will know soon.

[oak tartan]

so the next deep sea when should it be on that server

[dire anvil]

hey i need help with smth if theres any mods here

[oak tartan]

it should be 20:15 rigth?

[wheat maple]

Sorry but I don't know that information

Could u tell me when server wiped please?

[oak tartan]

15:45pm

[wheat maple]

It should be up rn

If my calculations are right

[oak tartan]

so i though but still didnt happen anything

[oak tartan]

bc deepsea is up since the sv wipes rigth

from there 3h on then 1:30h off

[wheat maple]

Yes

[oak tartan]

so what is the issue why is not on

[wheat maple]

Idk wait a little bit more if it still doesn't appear contact me okay?

[oak tartan]

ty

[oak tartan]

its up tysm

[wheat maple]

Np good luck in deep sea

[dire anvil]

hey can i get some help rq?

can i dm you so i can send the screenshot

[viral whale]

What's up?

[wheat maple]

Ye sure what's the matter?

[wheat maple]

Ye sure

[dire anvil]

i messaged

[halcyon geyser]

when we check my ticket, am waited >2month omg

[worldly flicker]

Pls be patient it takes time!

[wary oar]

why i dont have my deposit kits no premission

with auth its not work

[worldly flicker]

Bc they are not permanent you need to renew the deposit

[wary oar]

holy sh1t is that sh1t

[worldly flicker]

Check this message

[verbal ice]

if its splits type /splits

[wary oar]

nothing

[verbal ice]

what is the kit - from splits or from the store.

[wary oar]

split

40 eur

[verbal ice]

Did you make within the last 24hrs no longer than 24 also to help me understand better have you ever had a kit from splits

[wary oar]

no but why are u guys so money h0rny

[quasi igloo]

I assure you player comfort and experience is our main concern

[dire anvil]

hey can i ask smth?

[quasi igloo]

Whats up

[dire anvil]

can i dm you the screenshot bc idk what it means

[green arch]

Not sure if this is the correct place but is stream sniping a bannable offence on BestRust servers?

[verbal ice]

yes but there are conditions

[green arch]

Is there a page with them or would there be any chance you could give me the highlights of the conditions?

[steep solar]

#📜┃rules

[verbal ice]

when in one of our servers type /info you will see rules

[green arch]

Thanks both of you

[quasi igloo]

yes its bannable offense as you are ruining the experience

[verbal ice]

you should have map hidden unless your a partner

[green arch]

I adhere to all of the rules anyway. Hidden map, streamer mode, premium on BM and chat off. Thanks again guys

[frozen furnace]

i linked my discord but still the kit is unavailable any help?

[verbal ice]

type /link in game

[frozen furnace]

its just bringing up the link page which ive dont, didnt change anything

[verbal ice]

try /auth too

[frozen furnace]

it says to verify, is that different than linking everything?

[jagged nexus]

I did /auth and it worked

[frozen furnace]

im not sure then, my duo is having the same issue

[jagged nexus]

make sure to go on the website and verify steam, discord and join the steam group

[verbal ice]

did you resolve the problem

[open wind]

why is the server so laggy

[verbal ice]

it can be out of our hands from the provider

[open wind]

i am always lagging but nobody else

my internet is good tho

[verbal ice]

hows your ping for the server your playing

[open wind]

always like 15

[verbal ice]

not bad. sometimes it can happen but it can simply be the provider. An if your not stay of wireless and use cable much faster if your not using.

[tough laurel]

what type of lag

if its freezing briefly and then rubber banding for a second or 2 your GC buffer could be too low

i recently changed mine to like 2048 and ive been running a lot more smoother, but depends on how much ram you got i think

[frozen furnace]

i did not no cant figure it out

[verbal ice]

can you try in game both /link and /auth for me please go this web https://link.bestrustservers.com/

[verbal ice]

i believe now with the navel update rust uses more ram than previously

[solar niche]

anti cheat banned me with a sus account? killed two people with a sar then they reported me i mean i do have 50 hours and lvl 1 account seems kinda sus but idk can sm1 reply to my ticket (false Ban)

[verbal ice]

sometimes new accounts or low playtime accounts can flag up as suspicious. Your need to make a ticket https://discordapp.com/channels/277748656420028426/1118287481322872842 they are done in order received so could take a while. Hopefully that helps.

[broken arch]

Bro, I joined the server for the first time for my friends, and even though I connected everything, it's banning me from the server, but I can log in again.

[fierce hatch]

What your ban message

You will need to open a ban appeal ticket via #❓┃submit-a-ticket and appeal your ban.

[broken arch]

I opened a support ticket, when will I receive a response?

It's been 20 minutes since it opened.

[quasi igloo]

What kind?

of support ticket?

Oh ban appeal i see now they do take a good while longer due to high influx of tickets and the fact that we do them in order of creation

So please try and be patient

[broken arch]

okey

[cursive lava]

So am I just not gonna get an admin to look at my ticket or what?????

[vast wind]

is there a skin command on the duo 2x server?

[quasi igloo]

not at this time

[quasi igloo]

What kind of ticket

[azure solar]

I submitted a ticket over an hour ago, is there an admin available?

[fierce hatch]

hello, what type of ticket did you open?

[azure solar]

hi player report

[fierce hatch]

no worries, an admin will look as your player report ticket as soon as possible!

[azure solar]

ok thx

[fierce hatch]

no problem, anything else you need help with?

[azure solar]

no thx

[fierce hatch]

have a good night!

[fleet leaf]

day 31 no answer to my ticket

[runic sonnet]

Please be patient, I'll let the higher-ranking moderators know to report back.

[fading prism]

Still waiting on my ticket to be answered

[surreal pulsar]

got ban for no reason opened ticket still no asnwer ever tho i have never played on server, and im waiting for answer thats crazy

[hushed yew]

Is maybe any admin online ?

[fierce hatch]

hello, what type of ticket have you got?

[fierce hatch]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[fading prism]

Suspicious account, provided footage of me playing, gave an answer to the questions and still no response

[fierce hatch]

hello, you can create a ticket if you haven't already an admin will check it as soon as possibe, #❓┃submit-a-ticket

[fierce hatch]

okay, as long as you have provided all the footage that they ask for in the ticket, all you need to do is wait for a response all ticket are in a queue and will be looked at in order, ban appeal are handled by a smaller team due to them being reviewed carefully.

[surreal pulsar]

yea but i have never played on server. legit i joined didnt even spawn and got banned

[fierce hatch]

I don't handle ban or deal with ban appeals, so I cannot comment on your situation, I can only advise you to be patient until your ban appeal get looked at.

[surreal pulsar]

if u gon be honest how long will that take?

[fierce hatch]

I cant give you a time frame unfortunately, all ticket are done in order they come in, but your will be looked at as soon as possible the team are working hard all the time to get through them!

[surreal pulsar]

oh that can take like weeks

[fierce hatch]

all i can say, is make sure to keep a eye on dms from the bot for update for your ban appeal and ensure to respond to them!

[fading prism]

Some people have said they waited months, so all I'll say is good luck.

[surreal pulsar]

damn they did it fast thx

[fierce hatch]

Did it get sorted?

[surreal pulsar]

yea.

[fierce hatch]

Wonderful, have a good rest of your night!

[surreal pulsar]

thx

u 2

[hushed yew]

Can some admin pls close my tickets

[haughty pilot]

Same

[glacial latch]

Request in the ticket to close it

[haughty pilot]

Is it possible to get ban even u are clear?:D

[glacial latch]

Are you banned ??

[haughty pilot]

Banned for nothing:DDD

And my ticket open like 4 days now

I need admin support

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[glacial latch]

I understand but there is to many tickets be patient admin will reply to you as soon as they decide the final decision

[haughty pilot]

I appreciate it.

[glacial latch]

Np have a good day

[hushed yew]

I did it.

[glacial latch]

Ok wait for admin to close it it usually take 1-2day

[hushed yew]

First open a new ticket then it says there is 1 Ticket locked by admin and now it says that there is 0 Tickets locked by admin ?

[glacial latch]

Ok dm me and send me a screen shot

And give me more info

[fleet leaf]

Find a new sever my boy I’m on day 31 of waiting

[haughty pilot]

I'm sure you're joking...

I would understand if I had received something for it, I wouldn't have even written it, but now for absolutely nothing.

[glacial latch]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

I understand that but the team are working hard to resolve all the ticket there is pressure because also cheater are in the ticket want to be unbanned and the team are reviewing the tickets carefully to not unbanned the wrong person pls be patient

[haughty pilot]

I completely understand you, thank you for your extensive answer. However, I can even now provide all the evidence that I am clean:D

[fading prism]

I'm soon on my 5th day of waiting :)

[neon shore]

Please provide all that evidence in your ticket so when it gets reviewed they have everything they need

[haughty pilot]

Like a 30-minute video of my game and how I play? Would that be good proof? I got banned in that sense, but I don't even know what for, if I knew what for I would provide all the necessary evidence.

[neon shore]

Provide any alt accounts and any clips you think are relevant to the ticket.

[west lodge]

yo there is a monthy server i have been playying and its not been restarted for like 3 days the fps are dropping and mini/attack/scrapy are all 2 lagy to fly and its not a problem from my pc all people in chat sayy the same thing

who resolves this kind of problem?

[glacial latch]

Sorry for that the team are trying their hard to resolve the issues pls be patient

[west lodge]

wdym trying i dont think that anyone knows this problem even exists

[glacial latch]

https://discord.com/channels/277748656420028426/513262669218840616
They are working on it

Pls be patient 🙏

[dire veldt]

how much time should i wait for the ban respond ?

[glacial latch]

it depand in the info that you provid it can take month ad sometime week*

[neon shore]

These tickets can take significantly longer due to the need for extra careful review & the smaller team that handles these. Someone will reply to your ticket when it reaches your turn. I understand the frustration but this is just how the system works.

[random wedge]

Ive been waiting for 2 weeks now how many staff even is there💔

[verbal ice]

Are you waiting on Ban appeal ?

[cursive nymph]

@ me for appeals

[verbal ice]

are you asking for the link ?

[cursive nymph]

yes yes where do I make an appeal ||check my roles||

[steep solar]

Could you take a look at my appeal pls? 🙂 Haven't heard anything for 33 days

[cursive nymph]

yep

[verbal ice]

https://discordapp.com/channels/277748656420028426/1118287481322872842

[glacial latch]

bro he is in the ban appeeal team you can see his role

[verbal ice]

haha yes now i see. confused me.

[glacial latch]

lol

[verbal ice]

im going back to bed lol

[glacial latch]

good night man

[neon shore]

Sleep well

[random wedge]

@cursive nymph could you please check my appeal too

[twin orbit]

please dont tag staff, appeals will be looked into when available

[cursive nymph]

It's fine

[cursive nymph]

checking, but your chat history isn't very convincing

[random wedge]

wait lets talk on dms

[crimson patio]

Any update?

[median marten]

Can any1 explain why i cant claim my discord kits when i can claim them on some other servers?

[swift parcel]

Use /auth again on servers you can’t

[late bobcat]

!wipe

/wipe

[hushed yew]

so banned from all bestrust servers ?

[cursive nymph]

If you are banned for teaming you're only banned from specific servers, otherwise yes

[hushed yew]

thats the most stupid thing i heard i was banned for teaming and it was not my fold. I go offline while i was in a duo and next day came online and my mate invite a third person. why the fck is it posssibke on a modded duo server to get three people in one team? i didnt do wrong came online for 10 to 15 min and get banned for teaming

[cursive nymph]

You're banned from all our solo & duo servers, you can play our trio severs @hushed yew

[lunar sinew]

So appeals might take a long time I assume

[cursive nymph]

Not if you ping me to check

[noble hollow]

no answer on mine in almost a month

[lunar sinew]

I got banned for ban evading but i've got 1 account with Rust and only have 98 hours so idk

[noble hollow]

same

[cursive nymph]

Okay then it will be simple

Wait

[lunar sinew]

Haven't played the game for 6+ months so not sure what the reason is 😛

[hushed yew]

the most incompetent thing i have ever heard. but when i need support by vip section for money that will be done fast

[cursive nymph]

Make your profile fully public please

[cursive nymph]

Wait please

[lunar sinew]

its public now

[lunar sinew]

Try reloading it

[cursive nymph]

still

[lunar sinew]

can't post image

[noble hollow]

could you do my ticket also ? ( 76561198839831646 )

[lunar sinew]

can you see it now?

i tried looking in incognito and its visible

[runic abyss]

i got perm kick what should i do?

[gaunt heart]

perm kicked from what?

[gaunt heart]

admins are on it please be patient 🙂

[runic abyss]

from 141.11.117.67:28015

what should i do

[gaunt heart]

You got banned from a server?

[runic abyss]

i can send you the pictures in dms

[runic abyss]

i cant send it here

[gaunt heart]

Have you been banned or are you struggling to connect to the server?

[runic abyss]

i got perm kick

Kicked: Suspicious Account Timeleft:Perm

[gaunt heart]

#❓┃submit-a-ticket ban appeal

[runic abyss]

i submited it

can you tell me how much time it will take until someone help me

[gaunt heart]

An admin will get back to you when its your turn!

[lunar sinew]

I think Prosper forgot me @hushed yew

[hushed yew]

Me to

[gaunt heart]

when they can I cant give you an exact time

[hushed yew]

Thats normal here i think
They ban fast

[runic abyss]

but i dont realy understand why i got banned

[lunar sinew]

you and me both buddy ^^

[gaunt heart]

how many hours does you account have?

[runic abyss]

i was in a fight with a clan then i just crashed

[runic abyss]

its my first time playing rust i have 10

[gaunt heart]

That will be why I assume

[runic abyss]

but its my first time playing offcorse i wont have playtime

[gaunt heart]

I understand but rust has many cheaters so I assume they have a thing in place where if your account looks new you will be banned until an admin can review your account

[runic abyss]

wait i didnt get banned from rust right?

[lunar sinew]

just on their servers

[runic abyss]

ohhh ok

[lunar sinew]

you can play on other community servers with no issue

[runic abyss]

like i realy want to get unbanned soon

[hushed yew]

i think you get unbanned when you buy something expensive on bestrust shop 🙂

[runic abyss]

i dont think so

[fathom verge]

One of the admins told someone they needed to pay 150 to get unbanned 😂

So yes you can pay your way out of ban round here

[sick sedge]

Sombody might have said it, but i do not belive its true.

[fathom verge]

Id say more possibility of being true than not.

Hence we never see Russians in the server requesting unbans

[hushed yew]

everybody do all for enough money

[fathom verge]

Exactly

[cursive nymph]

Unbanned

[lunar sinew]

awesome! thank you - what was it stated as the reason?

[cursive nymph]

Evading server bans

[lunar sinew]

still seems weird :p

[cursive nymph]

Indeed, it was falsely placed so it's removed now

[fathom verge]

We will probably see you back here soon requesting anothr unban 🤣

[lunar sinew]

Alright, again thank you! can play with friends today then

[humble lily]

can u please check mine i actally have not done anything

[cursive nymph]

Your ban on the other hand is not false, you haven't even attempted to appeal it

[fathom verge]

I have months ago,

i have another account, close to 500 hours on BR

[cursive nymph]

0 appeals or transcripts from your current discord so you must have others

[humble lily]

no

[cursive nymph]

which I can't see

[humble lily]

i did one yesterday

[fathom verge]

No, i bought 50 quid in kits

[cursive nymph]

I will check yours shortly

[cursive nymph]

What's the steamID of the account you played 500 hours on?

[fathom verge]

Why would i share that with you

[cursive nymph]

I can look if the ban is false and remove it

you gain nothing from hiding it really

[fathom verge]

you banned this account linked to discord, whoch i dropped bank on VIP kits and you didnt refund

wasted 60 quid on kits from 7 days kits

[cursive nymph]

Yeah there's no refunds when you cheat mate

[fathom verge]

Suspicous account isnt cheating m8

[gaunt heart]

😂

[fathom verge]

Also if im cheating how my evading admins after 500 hours on BR alone

[runic abyss]

can you please look at my ticket

[humble lily]

make ban apeal if it is suspiciouse

[fathom verge]

use ya brain

[cursive nymph]

Again if you made an appeal it might've been lifted

[gaunt heart]

if you was or arent cheating you would share the ID...

[fathom verge]

i got refunded via bank anyway my bro, i made an appeal day 1 and waited 5 days before chargeback

[hushed yew]

thx for destroy my fun to play on bestrust server i am done

[fathom verge]

Why would i share my account with 500 hours on BR

[runic abyss]

please. i realy want to go and play

[fathom verge]

Appeal was made months go, i left it open never got a reply,

couple of hours away from'Loyal' cant wait for my kits

[cursive nymph]

I don't care about your new account I am more interested in the banned one that you claim is falsely banned

[fathom verge]

The account that got banned i dropped bank on

in skins anyway

[runic abyss]

prosper can you look at my ticket please

[cursive nymph]

I can't check payments so I don't know which one it is

[fathom verge]

Rust was bought via steam too

Funny thing is my account close to 500 hours, i bought cheap for like 8 quid

community banned so couldnt buy skins, switched accounts dropped bank on BR kits + rust skins banned within 6 hours 😄

Yet no GB on my 500 hour account

[humble lily]

Bro obviously u have done something because you do not want to share your account

[fathom verge]

who the fk are you

[humble lily]

Domer

[dire anvil]

chill the flip out dood

[cursive nymph]

He's domer.

[humble lily]

Ik how it feels getting banned I am also banned right now and I have not done anything just wait for you unban apeel

[dire anvil]

theres no need for the hostillity, just because your bad at a game doesnt mean take it out on others

[fathom verge]

cant wait to dome some kids in 25 mins

[dire anvil]

im in the same situation as him but im not complaining

[fathom verge]

I dont give a fk lads, im playing on BR servers no issues, enjoy ur ban time

[dire anvil]

ooo someones angy

[fathom verge]

Im just arrogant lad

You keep chasing that BA tho 😂

Farkas even got a PM, before i charged back regarding the suspicious account, i gave them plenty of time. I was too nice.

[hushed yew]

no competence anyway

they cant find my ticket for over hrs and dint close it

[fathom verge]

I mean fair does to @cursive nymph never seen anyone unbanned on here. Ill give him credit for talking in chat and solving 1 ban.

[cursive nymph]

you acknowledged that you were breaking the rules in team chat 🤦

[fathom verge]

Well well well

All the gear but no idea eh Denis

[dire anvil]

🤦‍♂️

[hushed yew]

i was online and go online and mate invite a third person big brain so not my fold

[dire anvil]

you silly goose why would you do that

[hushed yew]

was offline while he invite the third one

[fathom verge]

Bit of comedy before wipe

Thats why i never leave this discord

[dire anvil]

see that i can understand

[cursive nymph]

You were caught all 3 online at once

[hushed yew]

for 10 to 15 min because i was offline when he invite the third guy

did you understand that

[cursive nymph]

Okay, your ban ONLY applies to our solo and duo servers

You can play our trio servers

[fathom verge]

The evidence speaks for itself Denis

[runic abyss]

@cursive nymph do you know how much time will it take to unswer my ticket]

[cursive nymph]

sec

[dire anvil]

@cursive nymph can i dm you smth i need help with just so i can send you the screenshot

[cursive nymph]

Go for it

[fathom verge]

Is Prosper working OT. ive never seen any admin do this much work

[runic abyss]

ok thaank you very much i realy like the server but i dont know why i got banned

maybe its becuse im new i have 10 hours

[humble lily]

Prosper u looked at my ticket yet 😭

[hushed yew]

so you dont make a difference about thinks that happend was not my fold i get online and suddenly was in a trio

[dire anvil]

need more admins bc waiting this long for tickets is outrageous

[dire anvil]

i got the same ban, its just the ac not the actual admins

[fathom verge]

Nah big respect for this Prosper. Hes a real one

[dire anvil]

i dm'd

[runic abyss]

@cursive nymph so what do you think?

[fathom verge]

10 mins till wipe letss gooo

no work this weekend either

[humble lily]

Prosper you deserve a raise G you are the only admin I see online.

[humble lily]

Yeah I want to play but I am banned and waiting for unban I swear I can not find any good server modded besides bestrust survivor to laggy

[fathom verge]

Ur from the Uk right @humble lily

[humble lily]

Sweden

[fathom verge]

fair

[dire anvil]

i am

ik im not really apart of the convo but just thought i would say 🤣

[fathom verge]

Yeah man, always nice seeing a fellow Englishman

[round sage]

Am I accepted for the position?

[dire anvil]

scotsman.

[fathom verge]

We all brothers

[dire anvil]

nuh uh

[fathom verge]

Wrong answer,

[dire anvil]

scottish

english

[fathom verge]

Unless u lean left, or your Islamic

[dire anvil]

theres levels to this

[verbal ice]

someone will get back to you if you are check your dms

[dire anvil]

no clue what this means ngl

[fathom verge]

Showing your age m8

[dire anvil]

im 19 ahah

[humble lily]

Im 17 and I understood

He means left and the right side of political parties

[fathom verge]

zoz knows

[dire anvil]

aw wit hell no am not involved with no political parties g

[humble lily]

What this guy

[verbal ice]

guys this discord is not for this its a support thred

[humble lily]

Sorry good sir.

[fathom verge]

Anyway lads been a pleasure, guna go hit wipe.

[dire anvil]

ik i need support from dans with the political environment im learning leave us alone ty xoxo

[fathom verge]

Shoutout to @cursive nymph

[mint wigeon]

How long does ticket control take?

[fierce hatch]

What type of ticket do you have?

[mint wigeon]

I got banned unfairly yesterday.

The reason given for the ban was multiple accounts, but I only have one account.

[fierce hatch]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[fierce hatch]

ensure you provide all the information they may ask and keep a eye out via dms for a update for your ban appeal,

[mint wigeon]

understood

[runic abyss]

@cursive nymph ??

[cursive nymph]

@mint wigeon You have a response

[mint wigeon]

I answered

[runic abyss]

@mint wigeon how much time did it take for them to answer you>

[quasi igloo]

ask prosper nicely to take a look im sure he will

[dim warren]

When is next solo/duo vanilla wipe?

[neon shore]

https://discord.com/channels/277748656420028426/892059437492207626 all the details can be found here

[balmy bane]

pls unbanned my account

[verbal ice]

they will get around to your ticket soon

[balmy bane]

ok

[runic abyss]

@cursive nymph can you please look at my ticket

[sick locust]

There are a lot of ticket to be considered, you will receive a response soon, please wait

[glacial latch]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[runic abyss]

@glacial latch i didnt get banned i got perm kick

so i didn't know what to choose so i chose ban appeal

[glacial latch]

Why did you get kicked what the message that they show you

[runic abyss]

Kicked: Suspicious Account Timeleft:Perm

@glacial latch

[glacial latch]

Ohh sorry man that's considered a ban but make a ticket and wait for the team to assist you and give them as much info as you can in order to get unban

[fading prism]

Im starting to think about getting a second account to play on the server cause the reply is taking way too long.

[glacial latch]

Ban appeal take month to the lack of the info that you give and the team trying their best pls be patient

[fading prism]

I provided everything that was asked for, I got banned for sus acc

Like, not a cheating ban or etc a sus ban, what kind of ban is that lol