❓┃support-questions

[mental arrow]

i did it 2 tickets and no response

[winged echo]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[mental arrow]

i can play in any server, but in this server i cant

[mental arrow]

alright

[gilded gyro]

any staff on ?

[crisp moth]

hey i made ticket when will i get a staff member

[hearty tiger]

Your ticket is in the queue. Our staff team handles tickets in order of submission, so response times may vary depending on how many are ahead of yours.
A staff member will assist you as soon as possible. Thank you for your patience.

[crisp moth]

bet how long is the wait then

[hearty tiger]

May I ask what your ticket is regarding?

[crisp moth]

Well, I have two accounts I made a fresh account and I got kicked for suspicious account. I don’t know if that’s because of the account was brand new and then I logged into my main account and it says Perma for ban evading I’ve never cheated before I’ve never done anything that would break the rules or agreements on the server. I just wanna be unbanned so I can play the server again. This is one of my favorite servers.

I have no VAC bans on any of my accounts so I don’t know

[hearty tiger]

If your ticket is a ban appeal, please note that these can take longer to review.
We receive a high number of ban appeals, and they are handled strictly in order of submission. Because of this, the waiting time may be longer than regular tickets.
Thank you for your patience.

[crisp moth]

I just wanna get back on and play

[hearty tiger]

We understand you want to get back to playing, but you’ll need to wait for your ban appeal to be reviewed. Please be patient.

[crisp moth]

Thanks for your time and help

[prime radish]

how long average is it for tickets to be submitted im not on for much longer and i just lost half my stuff to a cheater lol

[crude pivot]

there is no average ticket time. we are being flooded with reports and appeals.

[prime radish]

damnnnn no worries gang thanks for responding x

[crude pivot]

oh course! anytime

[hearty tiger]

[crude pivot]

[crude pivot]

can u dm me?

wait nvm i thought u were admin

[hearty tiger]

lol

[crude pivot]

the red threw me off lol

[pastel tangle]

look my ticket please

[winged echo]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[pastel tangle]

alr bro thanks xd

[prime radish]

ahahhahah ur allg lmao

[tepid cedar]

im in the same situation man

you can reply to my suggestion

[hardy cradle]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here #❓┃submit-a-ticket Please be patient while waiting for a response.

[hybrid reef]

can some1 helpme i got banned for ban evasion

[crude pivot]

you have to make a ticket

[hybrid reef]

but , whenever my friends submit a ticket , they never receave a message

[crude pivot]

there is a wait on all reports/appeals. flooded with tickets

[manic basin]

hey is there any bestrust servers what wipe weekly and only like friday - monday i want a full 7 day wipe

i want a full 7 days but most wipe after 3 - 4 days

quad server

[daring ermine]

@glacial inlet Nearly 2 weeks since my donation ticket was put in and loads of members of staff said they messaged you to reply, i've spent alot of money here and you dont even have the decency to reply.

[thorny turtle]

Can a mod please unban me. I submitted a ticket yesterday trying to become unbanned for association.

[crude pivot]

mods can not unban. please wait for your ticket to be looked at

[junior charm]

Whats going on with vanilla servers

[fierce hatch]

What going on with them?

[junior charm]

Solo/duo vanilla has been down for like 20 mins now

Timed and and cant reconnect. Server doesnt exist for me or friend

[fierce hatch]

Standby, I will get in contact with an admin+ and try get it sorted for you

[junior charm]

Suprised no ones talking about it. It cant just be us

[fierce hatch]

Have you tried re logging game

[junior charm]

Yeah, still isnt there

[fierce hatch]

I have messaged and asked what going on with it, pop a ticket open aswell #❓┃submit-a-ticket

[tired berry]

Link Results | Steam Found

Steam ID

76561199175744456

Discord ID

369222792933146625

Links

[BattleMetrics]
[Steam Profile]

Bestrust Servers

[glacial inlet]

Which vanilla? It seems like you didnt play on our servers recently

[daring ermine]

Can you reply to my donation ticket please? It’s been open for 2 weeks

[eager kayak]

minimum age to become staff?

[junior charm]

It was the solo/duo community monday wipe

Definitely was playing on it. I dont usually play your servers because of most of them have 3 day wipes. But the weeklys are good

[muted bane]

You must be responsible and passionate about your work for Besttrust servers to thrive. There is no age limit; if you meet the requirements, you will be accepted.

[runic shuttle]

hello, why does it say i have a suspissios account when treying to connect?

Kicked: Suspicious Account [ID:]VU4PKfQfN | Timeleft:Perm

[crude pivot]

you would have to make a ticket for that

[soft robin]

I need help, i need a staff or admin

[crude pivot]

whats up

[soft robin]

My boat its bug, dont move

[crude pivot]

you would have to make a ticket. but im pretty sure they dont help wiht no navel update bugs

[naive meteor]

ı am banned for suspicious profile and ı cant join the sv last 2 weeks ı try to open a ticket and write admins they arent responsing me help pleasee

@crude pivot

[glacial latch]

Just hold on ticket take too long to respond it can take up to week

[static quarry]

wtf is this support i opend a ticket 6 hrs ago still no reply and i wana report a new cheater wit hsteam lvl 0 and he only hits headys and i cant bc it says i have a ticket open like wtf i open it 6 fkn hrs ago

[hardy cradle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. We assure you we will get to yours as soon as possible.

[glacial latch]

Tickets take too long to get reviewed stay patient they gonna respond soon

[neat yew]

that normal the staff still didnt respond my ticket ?

i am wating its been 1 day

[hardy cradle]

All tickets are in a queue and will be reviewed in the order they were received. We assure you we will get to yours as soon as possible.

[quasi igloo]

How long have you been waiting and for what subject is the ticket regarding

[neat yew]

ok

ban apeals

1 day

[quasi igloo]

Ah yeah so then as my fellow mod said then unfortunately they take a while right now there is so many tickets

For the ban appeals

[hardy cradle]

yeah, Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer.

[neat yew]

ok bc a get ban for nothing

idk how and why but i get ban evading on all bestrust server but if a want to play any other server i can play it bro best rust are the best server and i wanted to play again so badddd

and like a get banned in a random time wile a was playing in a bestrust server about 4hour

but why the ban apeals are small staff team ?

[hardy cradle]

Its a very complicated process

[blazing thunder]

??? 1 day ? I am waiting 25 days i think .....

[celest forge]

Bestrust Solo/Duo #8 - Weekly - 10:45 (47 seconds ago) - Full wipe
client.connect duo-8.bestrustservers.com

Bestrust Solo/Duo 3x #3 - 10:45 (47 seconds ago) - Full wipe
client.connect duo-3x-3.bestrustservers.com

[celest forge]

Are these errors on the feed? #3 appears to wipe later on and #8 doesn't appear to exist in the modded listings

[glacial latch]

it must be a bug

try restarting your game and see if its fix

[pliant nacelle]

Why admins not looking into tickets

Been almost 24 hours no response

[winged echo]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[pliant nacelle]

Alr, no worries im waiting

[neat yew]

me too but a heard that some peopel waited about 10days or something and they didnt get reply

[hearty tiger]

Response times can vary depending on the number of tickets in the queue.
However, all tickets are reviewed in order, and no ticket is intentionally ignored. The team will get to it as soon as possible.
We appreciate your patience.

[wintry ether]

does rust+ work or not

[mossy rock]

maybe make server monthly main no limit because no online after a day on wekly server

[crude sandal]

Servers cost money..

[crude sandal]

Amd monthly is gonna be even more dead then weekly

[surreal lotus]

hey, if i've had a ticket open for almost a month now could i speak to a staff member about my ban? i can quickly prove i wasn't cheating since i have a full desktop shadowplay clip from just a little bit before my ban

[hardy cradle]

I personally can help you, you will need to wait for the Admins to answer your ticket. We assure you they will get to yours as soon as possible. Thank you for your patience.

[surreal lotus]

😕

[kind sierra]

Why aren't appeals being considered?

[crude pivot]

they are they just haven't got to your ticket yet

[kind sierra]

It's already the second week!

I was banned for nothing!

[cerulean flower]

Hello,
My ticket is now over a month old and I still haven't received a response. Is this normal?

[kind sierra]

How much more should I press?

[fathom verge]

It will never get answered

[crude pivot]

the tickets get handled in the order they are received. there is a backlog of tickets to go through. your ticket will be got to,

[kind sierra]

Жду!!!

[kind sierra]

I am waiting!!!

[crude pivot]

there is alot of others waiting as well

[jovial cedar]

What should I do if the bot tells me to open private messages, but they are open and I'm still getting kicked out because of the VPN?

[craggy bluff]

how can i reedem boost kit in rust

[split dagger]

Why they dont respond to my ticket

[neat yew]

like just expend the staff for ban apeals

[winged echo]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[burnt flax]

hey i have a question i boosted the server and i cant use booster kit any ideas how to fix that ?

[sharp fjord]

does blueprint share when my teamate is off?

[hardy cradle]

Yes

[sharp fjord]

Thank you

[bleak yoke]

Yo is it punishable if i handcuff a player and keep them hostage?

[proud tundra]

no they can just f1 kill

[cerulean flower]

Hello,
My ticket is now over a month old and I still haven't received a response. Is this normal?
It seems very long to me, despite the announced deadline.

[bleak yoke]

No they cant?

[crisp swallow]

Hi, this can be frustrating, what is the issue in your case?

[proud tundra]

if thats so then it is not allowed as it is considered abuse

[proud tundra]

if its ok with the player then feel free but otherwise it isnt allowedd

[bleak yoke]

How is it abuse if it is game intended?

[proud tundra]

if something is technically allowed, it can still be considered abusive or unfair if it exploits mechanics in a way that harms other players or goes against the spirit of the game
for example, Harassment or griefing can happen through game mechanics and still be abusive even if the game doesn’t block it.

[bleak yoke]

Alright not fun then

[proud tundra]

i get that but other people need to have fun aswell

[obsidian epoch]

guys if use kit on bestrust server then i change server can i use it again same kit other server?

[jagged venture]

Yes

Use /auth in game if you dont have it on the next server.

[obsidian epoch]

wdym

oh okay

[restive burrow]

Is the deep sea spawning on the south side of the map only intended or some sort of glitch?

[cursive bronze]

how to report

[viral lava]

Hi, make a ticket in https://discord.com/channels/277748656420028426/1118287481322872842

[tardy jungle]

is there any admin in this discord server ?

[nocturne grail]

what are the rules about alliencing lads

[winged echo]

i will talk with them i cant answer ur ticket

[rapid quartz]

i need help i never played on bestrust but i got instanly suspecious account.

[jagged venture]

Make a ticket

[rapid quartz]

no answer my friends are waiting

we want to play the wipe my friend

[cerulean flower]

Thank you very much!
I would like to know if my ticket has actually been escalated, because being banned for forgetting to disable my VPN really bothers me...

Have a good evening!

[heavy bay]

can you purchase a mini a fishing village?

on solo/duo 3

[hoary current]

Dude I’ve been trying to get someone to answer my tickets for days no admins help they just close my tickets over and over

[heavy agate]

hello

It's now been 1 month and 8 days since I submitted my moderator application and I haven't received any response.

[fiery rover]

No one is responding????!?!

[heavy agate]

<@&464827801644695552>

[viral lava]

They may have rejected your request, or simply haven’t seen it yet; that’s not something a moderator can answer

[tough laurel]

What does it look like to know if they're looking at the ticket, does the dm bot we applied to reply to us to let us know?

[viral lava]

Correct, if you receive a response, you will get a message in your DM

[drowsy cloud]

admin help

need admin !!!!

[fallen yarrow]

Hello, i need an admin, there are 2 people teaming

[near oriole]

If you need an admins assistance please make a ticket #❓┃submit-a-ticket

[near oriole]

If you need an admins assistance please make a ticket #❓┃submit-a-ticket

[dull swan]

i just wanna know how tf i have a ban evasion never played this server and never cheated

<@&464827801644695552>

[languid dawn]

You have to open a ban appeal ticket

[fallen yarrow]

Yeah no answer

there are 2 people blatantly playing togther

[near oriole]

Please give the admins some time to get back to you. They could currently be busy with other things but they will get to your ticket as soon as they can

[fallen yarrow]

I mean it has been 1 hour, and they are killing me together, ive lost alot of stuff cause of this

so either there is alot of people cheating on this server or there is not enough admins

[rapid quartz]

i need help i missed my wipe today and my friends are mad because when i joined and got instanly suspecious acc

[ornate tulip]

Please #❓┃submit-a-ticket and someone will get back to you as soon as possible.

[heavy agate]

Okay, so who should I contact? If they reject it, I can open a new ticket. It says I have a pending ticket. Who should I contact?

[calm hollow]

Yep, same happened to me today, hope they will answer quick xd

[celest ibex]

how long does it normally take for support to respond to a ticket?

[buoyant echo]

so ive boosted the server and still no access to nitro booster kit in game

[cinder oyster]

how the chatmod " RACCOON " speak turkish all the day turkish in chat but the rules are english only , u need to make the chatmods respect the rules

[lean sleet]

since there is multiple large rigs on the map how do i add the cameras ?

[cedar grotto]

i have a support ticket open from hours ago and its not getting looked at what do i do

[serene pollen]

Dude there's nothing wrong here ıf you look at the rules youll see that all languages ​​are allowed in game and on Discord.

[crude pivot]

you would have to make a ticket for this issue

[near oriole]

Thank you for you patience, All tickets are reviewed in the order that they are received, A Staff member will get to your ticket as soon as they can.

[quasi igloo]

/auth in game

[frank anvil]

c

[sage thistle]

they dont care to look at ur tickets or appeals bro

[oblique schooner]

We do it just takes time to review them

[pale loom]

why am i suspicious acc

[livid moth]

theres teaming going on on the solo only server #2 names -prim and NXT boyyy

[crude sandal]

Make a ticket in #❓┃submit-a-ticket

[crude sandal]

#❓┃submit-a-ticket

[wraith axle]

is there a way to speed up furnace cook time? it feels like vanilla lol

[proud tundra]

you cant speed up normal furnaces try getting large furnaces or electric

[quick nebula]

guys how can i tipe in chat the icons of items like this
https://prnt.sc/T1jDAgZ1zkiU

[static hollow]

In chat use “:” followed with item name

For example “:metal.plate.torso:”

[somber furnace]

Can anyone tell me the p2w kits for the splits.com?

[fresh junco]

why I always spawn on the same zone?

[wise breach]

If you respawn a lot of times you're stuck to spawning in pretty much the same spot, I think that's vanilla however I'm not sure

[fresh junco]

there is any solution?

the sv just wipe and its alr dead due to this bug lol

this is smthng that admins should take care 😅

[static hollow]

You will be able to view them in game

[quick nebula]

thx

[green marsh]

its almost been a week... so i doubt ym look

[pale loom]

fr hire some more staff fs

[rapid quartz]

i wait since yesterday my friends are waiting for me guys come on

[lilac tulip]

ticket system isnt working

[gray heart]

If it says "you have 0 tickets open/ in review" thats just a thing the bot does. Your ticket is still in queue and will be reviewed

[lilac tulip]

I dont even have a ticket

[lilac tulip]

it is broken

[gray heart]

Oh i see. When you click one of the ticket options, does it say "interaction failed"?

[keen cove]

i need help from an admin rq can someone come in a call or smth?

[fair delta]

any admin that could check my suspicious account appeal it has been 2,5 weeks already

[glacial latch]

Make a ticket and an admin will respond soon

[glacial latch]

Be patient your ticket is still in queue once its your turn the gonna reply soon

[austere cape]

Is anyone able to respond to the ticket regarding the account ban?

I've been waiting for over a month for a response regarding an unfair ban for a new account.

[mystic sentinel]

whats team limit on main servers

[crude pivot]

Your appeal ticekt will be viewede in the order it was recieved.

[austere cape]

"We have received your answers. A staff member will reply soon." This is the message I received on January 25th

[crude pivot]

yes that is correct.

[fair delta]

is there atleast an estimate about how long it will take, because saying they will reply soon. but than waiting 2,5 weeks is not ''soon''

[austere cape]

So what should I do now?

[crude pivot]

just wait. there is no time frame for ban appeals

[fair delta]

but an suspicious account is not really an ban appeal right

[glacial latch]

If we had access to ticket we will reply ASAP but its admin job not mod job

[austere cape]

Okay, I really want to get back into the game with my friends, I was unfairly banned

[fair delta]

are there so many suspicious accounts than

[crude pivot]

it falls under ban appeal. if im correct, when that happens, it says "banned due to suspicious account"

[glacial latch]

Yes all new acc considered suspicious you need at least some playtime in other server

[fair delta]

bruh]

[glacial latch]

It is what it is bro just wait for admin to reply

[fair delta]

i have no other choice haha

[rapid quartz]

i am waiting still for a answer

i wann play my wipes my friends are hella mad

[winter kiln]

same i had a good start too

i have 550 hours and i didnt even kill anyone

[rapid quartz]

i didnt was on the server lol

just got instanly kicked

[glacial latch]

Make a ticket and wait for support to assist you

[rapid quartz]

nobody answer?

[quaint haven]

there are alot of tickets and we cant answer all at once

[glacial latch]

there is many ticket so you just wait for your turn

admin can assist you as soon as your ticket reached its turn

be patient

[hardy aspen]

Am I still a trile mod

[viral whale]

What do you mean? If you don't have the roles then no.

[hardy aspen]

Ok

I never got the role tho

[crimson patio]

It takes weeks to months to have ban appeals resolved.

[rapid quartz]

bruhh
i just want play with my friends they are mad lol

better support?

[crimson patio]

There’s nothing the mods can do it’s admin fault you’ll just have to find another server

[hot sandal]

can someone please check my appeal im tryna play

[cerulean flower]

Good evening, I apologize for contacting you again, but I have been banned since January 15 after forgetting to use my VPN when connecting to the server. On that same day, I submitted a request to be unbanned, which has still not been processed.
I understand that processing times are long, but it has been almost a month now.

Is it possible to follow up with the team in charge of tickets regarding my situation?
Thank you in advance.

[crimson patio]

Weeks or months for appeals to be resolved sorry mate

[hot sandal]

im cooked😂

[crimson patio]

Unfortunately you are if it’s an appeal

[vagrant pond]

i just bought new copy of rust and played at bestrust but i got kick with reason Suspicious Account

what does it mean?

[light mirage]

maybe you had ban on other acc?

[hot sandal]

its for sus account its sum bs

[crimson patio]

It’s the auto ban system on their servers so you have to find another new server now

[vagrant pond]

nah, i bought rust on a new acc bc i dont wanna see rust in my acc

[light mirage]

or try to open ticket

[vagrant pond]

i did it , but i dont know where i will see result of this ticket

[hardy cradle]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here #❓┃submit-a-ticket Please be patient while waiting for a response.

[cerulean flower]

@light mirage Evening, could you check if this is normal?

[light mirage]

whats your ticket id?

[hardy cradle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[cerulean flower]

How should I know?

[light mirage]

yeah yeah sorry my bad

[rapid quartz]

there is no server, i work until 17 and there no eu wipes anymore.

[vagrant pond]

@light mirage i will see results of my ticket in my dms?

[light mirage]

yeap

[crimson patio]

Well it will be weeks to months till you can play on these servers again unfortunately

[cerulean flower]

I haven't received a message from your team, yet I have this message displayed.
This is the second time I've submitted a ticket.

"You currently have 0 tickets being looked at by the team."

[neat yew]

bro why staff taking so much time to check the ticket

[light mirage]

try to make

other one

[tepid olive]

Add vanilla 1x

[crimson patio]

Mods say it’s normal but no one has had a appeal resolved with it .

[cerulean flower]

I have already resubmitted my request, but the problem remains the same.

Do you have a solution?

[light mirage]

nope let me ask higher ranks

[neat yew]

its normal it bean 2 or 3 days and nobody still dont check my ticket

[winter kiln]

yes it can be between weeks and month

[crimson patio]

It will be weeks or months for appeals

[neat yew]

broo....

i wanted to wipe so bad

[cerulean flower]

Thank you!

I tried to make a third request!

[crimson patio]

Making more won’t help other mods said it’s a glitch in the ticket system

But supposedly your ticket will still be looked at

[quartz halo]

Hey, why i dont have access to nitro kit

been server boosters for weeks now and now suddenly dont work!

it reads "no permission"

[light mirage]

try to unlink bestrust from discord and link it again

[quartz halo]

Also why did they remove magic rust kit :(

[light mirage]

i dont know 😄

[lucid elk]

The partnership ended. Now Splits is here instead

[quartz halo]

ohh

[lucid elk]

What ticket is it?

If it’s ban appeal it’s still in the queue and will be looked at.

[lucid elk]

I’m guessing it’s a ban appeal. They get looked at by a very small but very experienced team, and each get looked at very closely. So the response time gets longer

[lucid elk]

If you wait longer than a week please dm me.

[vocal portal]

really? its possible to wait a week?

[rapid quartz]

or never...

[rapid quartz]

but there is no reason for suspecious accs?
ban cheater yea

[lucid elk]

Well if you don’t get unbanned I guess

[crimson patio]

I’m on 6 days now

[vocal portal]

hell nah

thats crazy

[rapid quartz]

i since 6 but maded ticket yesterday

[lucid elk]

Suspicious account bans are automatic.

[rapid quartz]

thats useless for my opiom.

[vocal portal]

fr

[rapid quartz]

so many get banned for 0 hours bec they started with rust

[lucid elk]

I’ll check if someone can look at it right now.

[lucid elk]

There is a lot more that goes into it fortunately.

[rapid quartz]

i am waiting rn before i maded ticket 6/7 days but my tickets got closed i think and now i am waiting since yesterday

[spare briar]

why can i not type in the server it just keeps giving me a if you are experiencing lag go to our discord to get it resolved

[cerulean flower]

Good evening, so my third request worked!
Thank you for your confirmation, have a good evening.

[rapid quartz]

hopefully mines get looked at tomorrow

[lucid elk]

You too

[hazy coral]

I created a ticket about 15 days ago that still hasn't been answered. Now I've tried to send some photos in the ticket chat, and it says I don't have any open tickets and that I need to open one. What's going on?

[visual flax]

im never buying g2g accounts again been banned for suspicous activity

[lucid elk]

It’s a bug, you have a ticket open and it will be looked at. Ban appeals take longer due to how closely they get looked at.

I can send a message to someone that can look at it, but still might be looked at tomorrow or so

[hazy coral]

I don't know, I just created one just like it and it didn't give me any error message saying I already have one created.

[lucid elk]

It’s open, don’t worry.

[visual flax]

is mine challe

[hazy coral]

Please, my ticket has been open for more than two weeks

[last marsh]

I got Ban Evading what it mean I didn't do anything. and I created a ticket every day but not thing hapend Please check this for me.

[lucid elk]

I sent it to someone to look at. Might get looked at today or tomorrow

[hazy coral]

thanks!

[lucid elk]

Depends on what it said

[visual flax]

We have received your answers. A staff member will reply soon.

My other account got locked by steam, thinking someone else was on it, so I bought a new one of g2g and now it won’t let me load in server

[gray heart]

Never buy accounts. It breaks Steam ToS and many servers Rules'.

[gray heart]

That means that someone will reply soon

[pale loom]

soon is a joke

[visual flax]

im never doing it again haha

pay cheap, pay twice 🙂

[round tartan]

i sent ticket 3 times. it is never responded. i am banned for no reason

[gray heart]

Did you also purchase a Steam account?

[round tartan]

no, i am using this steam account for more than 10 years. i am living in turkey and discord is banned thats why i am using dns/vpn maybe it is the reason

also, i bougt a harddisk it could be reason too. however i can play other servers

[next wharf]

How long does it usually take for a ticket to be answered?

[gray heart]

it can be a while. there are tons coming in each week

[round tartan]

please let the admin know about my situation. i want to play with my friends

[next wharf]

Okaay... Thats to bad for me i guess...

[gray heart]

You will need to wait. If you have been waiting for 3+ weeks, let us know and we can see if there is an issue with the tickets

[round tartan]

i sent my first ticket 25.01.2025

it has been 3 weeks

[next wharf]

That is understandable. We will probably look for another one until then.. Thank you though

[round tartan]

i just need explanation and i can fix the problem

[gray heart]

Wait you have other tickets?

[round tartan]

yes, when i text to ticket bot it says 0 remaining ticket and i sent again after few days

[lucid elk]

It’s a bug, it’s submitted. You don’t have to make more

[tame fox]

bro can i get my ticket viewed???

[near oriole]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible

[tame fox]

Dude my ban was 1 month and theres 7 days left xd

[fierce hatch]

Like venduren said ban appeals are dealt with by a smaller team and are dealt with in order the ticket come in, your ticket will be handled when the team get round to it.

[tame fox]

So whats the point of a ban appeal if we gotta wait for unban anyways

[fierce hatch]

Ban appeals are to appeal your ban, just a lot of ticket they have to get through and deal with.

[tender panther]

load is stopped on spawning word pls help, i player on other bestrust szerver and it worked fine

[fierce hatch]

have you tried re-joining or restarting your game

[spring siren]

can someone look at my ticket pls. I've been kicked from server for suspicious account

[fierce hatch]

hello someone will look at your ticket shortly, they are all done in order so please be patient until the team get to it .

[spring siren]

I need to add more info to the ticket but it keeps saying "You currently have 1 ticket(s) being looked at by the team." how do I add more info

[fierce hatch]

go to your dms with the ticket and it should let you add more infomation

[cursive nymph]

@ me if you're waiting for your appeal & will be here to answer questions, a lot of people open an appeal and go afk for weeks

[olive void]

did 2x solo duo monthly go down

[runic rover]

@cursive nymph i made eppeal

[halcyon basalt]

Can buy raid for raid side time protection on main X2 ?

[marble mesa]

When will I receive a response to the unban request? It's been a week already

[humble lily]

@cursive nymph meee

[near oriole]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[cursive oar]

offline protection on solo only 2x or no?

[granite nymph]

HELLOOOOOOOOOOO ADMINS IVE HAD A TICKET FOR HOURS ON TEAMERS AND I GOT PROOF ITS SO BLATANT U ARENT DOING SHI

[empty fiber]

Hey, can you join Duo One I need help with my rust and I need to see if your able to help

[nova blaze]

how long for an apeal to get looked at cus i got kicked

[empty fiber]

Hello, are staff team is currently very help up right now wer request you be patient and do not talk to staff with a tone like that.

[empty fiber]

Wait about 24-48 hours please.

[nova blaze]

WHAT

[shell crane]

what tone? you sound like an incel

youll never make it to real mod

[nova blaze]

chud

[shell crane]

on everything

all of your validation comes from being a mod on rust. that's actually sad. it shows you have zero social life

lmfao

get a real job bum

[empty fiber]

@fluid charm

[nova blaze]

no @ admin bro aginst rules

thats for Real mods and admins

[bronze tartan]

@weary valve yo can you help me

[warm glacier]

i have linked all my stuff and my /auth wont work

[cursive nymph]

Your ban will remain in place and not be lifted

[ripe sierra]

are the solo/duo server map wipes the same for all solo/duo or is it a different map for every server?

[rapid quartz]

I am waiting 3 days. Just for nothing and my Friends are MAD of Me?
Do something
@

[rapid quartz]

Meee

[cursive nymph]

You have a response

[steel aurora]

in only Solo 1.5x - theres a duo raiding everyone - i ve made a ticket about it but it seems nothing happened

[quasi igloo]

it is quite early so many admins will not be on please try to be patient

[daring ermine]

does /skinbox not work anymore?

[spring siren]

@cursive nymph I am waiting on an appeal

[tough laurel]

I've been waiting almost a week for my appeal to be read, I appreciate the help

[spring siren]

Can someone take a look at this please. I’ve been waiting 10 hours.

[quasi igloo]

@cursive nymph

[swift parcel]

Admins trying as fast as possible to resolve the tickets

[spring siren]

Thanks. It seems like a simple decision. I’ve never been game banned just because I have good teammates I get kicked :/

[muted linden]

I've been waiting for 3 days now, I hope they'll consider me.I was playing calmly and then bang bang for no reason.Good luck to all

[swift parcel]

There are currently a lot of ban appeals, but admins trying to resolve all as fast as possible

[ancient lynx]

Hello I am complelty new at the game at pc.
I am comming from ps5/4

my Friends Sayed I should play on Bestrust. But they say then ban new Players?

[glacial latch]

https://discord.com/channels/277748656420028426/1326921774302232677

[ancient lynx]

? Read my Messege

[glacial latch]

yeah you need at least some playtime on other server

if you join rn you gonna get ban for suspicuios acc

[ancient lynx]

I dont have time ur Server wipe when I am Home.

Other Servers are wiping when I am at work…

[glacial latch]

once your reach a certain playtime on other server you might be good to join if you join rn you gonna get perm ban dont risk your acc

[ancient lynx]

Can I get a Account with hours to play?

I wanna play today with my Friends

[glacial latch]

wdym

[ancient lynx]

buy a Account with some hours?

just wanna play today After work

[glacial latch]

yeah you can but its at your own risk

[ancient lynx]

that Sayed My Friends I can buy Rust Account with hours.

[glacial latch]

thats what i said but be carful some acc can have illegal stuff in it that can get u ban i just say buy it at your own risk

[ancient lynx]

Oh, because I dont want spend 40€ for Rust and Then I can’t play

[glacial latch]

i understand you man but be carful and have fun in our server

[ancient lynx]

Yes but the other Team has say acc buy Not Allowed

But my friend are playing too on buyed acc

[glacial latch]

who say that

[ancient lynx]

All Team Members. Lol

[glacial latch]

in game or here

[ancient lynx]

Or the rule

[ancient lynx]

here, my friend had one and got banned for suspecious account and ur support didn’t want to unban him.

Because of a buyed acc

So that’s why I asked because I am new and only want to play

[glacial latch]

you need an acount older than 180 days

[mild urchin]

can moderator play on this server ?

[lucid elk]

Buying accounts is against Steam TOS.

[lucid elk]

Yes. Moderators can play on our servers no problem.

[mild urchin]

okay

What can moderators do?

[lucid elk]

Buying accounts is against Steam TOS.

[ancient lynx]

And with my own I get banned too?

[lucid elk]

You don’t need precious playtime to play on our servers. So don’t worry

[lucid elk]

What do you mean?

[ancient lynx]

So I don’t get ban ?

[lucid elk]

Not just because you have low hours no.

[ancient lynx]

it’s new acc 0 level
0 hours
I am comming from ps5
.

[thin plume]

hi, im banned for no reason

[lucid elk]

Make a ban appeal.

[thin plume]

i did 2 times

[lucid elk]

Even if it says you have 0 tickets it’s submitted.

You just have to be patient, it can take a couple of days. It’s a small but very experienced team which investigates each ticket very closely and that makes the response time slow.

[ancient lynx]

@lucid elk 1000% Not get banned for new acc

[lucid elk]

We do not ban someone for having a new account.

[ancient lynx]

I See a lot
A LOT
For suspecious acc

And they are new accs

[cerulean flower]

Hello @lucid elk , given that my first request dated January 15, 2025 was not forwarded, is it possible that my request from yesterday will be reviewed today?

I would very much like to start a wipe tonight with friends who really enjoy your server.

Thanks again ✌️

[edgy stag]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[lucid elk]

Yes, most suspicious account bans are towards new accounts. But it’s not only because it’s a new account.

[ancient lynx]

Ah okay

[obtuse oracle]

hello

moderators here?

[glacial latch]

hi

[obtuse oracle]

ı have error for server

ı cant send ss

can you check dm please?

ı send screenshot

[glacial latch]

yeah ofc

[flat summit]

Yo @cursive nymph could you look at mine?

[shy scroll]

I've been banned for an unknown reason. What should I do?

[odd orbit]

Hello! i have been waiting for almost 20 days, can I get a mod-admin support?

[glacial latch]

yo whats up

[heavy agate]

Greetings, who is reviewing the moderator application? Who should I contact? It's been a month and ten days, they should either reject it or give me a response. I haven't received any reply yet.If they're not going to accept it, they should at least reject it so we know it's been rejected.I've been waiting for a reply for 1 month and 10 days.

[queen light]

icl bro the mods arent very good

[torn notch]

Bestrust Solo/Duo/Trio/Quad 2x - 11:45 (em 35 minutos) is na or eu?

??

[lyric knot]

Bestrust Solo duo vanilla just wiped there is a 4 man team can an admin come and ban them?

[fallow shoal]

DO I only get gamble kits for 24 hours

[hardy cradle]

Make a ticket please

[hardy cradle]

wdym gamble kit?

[fallow shoal]

like when u have depoed on splits

[hardy cradle]

don't think its 24hrs, if you have a issue with those kits please make a ticket : #❓┃submit-a-ticket

[fallow shoal]

oh but on main servers i couldnt use it

thank god'

[mild urchin]

is alianz okay ?

[heavy agate]

?

[regal belfry]

thank you for reaching out,im waiting on admin so i can give you the right reply, thank you for your patience.

[heavy agate]

thanks you

[proper spruce]

how open DMs

[candid elm]

the massage will get in your DMS send by a bot called bestrust

[random wedge]

hello any staff online? please check my appeal

[edgy stag]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[quartz halo]

again missing nitro kit

"you have been removed from the nitro group because your boost was removed. contact an admin if this is an issue."

do i have to link my discord daily?😭 😩

[quasi igloo]

@polar cedar

[quasi igloo]

Try /auth

[dreamy pine]

how can i do a staff report

[plush tide]

send me a DM

[leaden elk]

Hello, i cannot join the solo/duo 2x server, there is any solution ?
says: Connection attempt failed

[marsh pewter]

why dont u fix your servers lag?

[glad rose]

i opened a ticket last night at 3am and still no response

how long is the wait normally

[hearty tiger]

Please be patient. Your ticket is in the queue and will be reviewed in order.

[glad rose]

can you check its there please mate

[dreamy pine]

@tight ridge

[spring siren]

@cursive nymph Or someone else please take a look at this. Been waiting 17 hours for an unban

[hearty tiger]

Soirry If your ticket was submitted successfully, then it is in the system.
Please be patient — tickets are handled in order, and the team will respond when it reaches your turn.

[random wedge]

how long will i have to wait?

[glad rose]

how longs the avg wait

been ages

[hearty tiger]

there is no specific response time.

[hearty tiger]

Please be patient.
Ban appeals are handled in order of submission, and there is no specific response time. We currently have a high number of appeals, which is why it may take longer than expected.
A staff member will review your appeal when it reaches your turn.

[cold vessel]

Why do yall never react to any tickets?

[spring siren]

He or she literally say "@ me if you're waiting for your appeal & will be here to answer questions, a lot of people open an appeal and go afk for weeks" so people who @ have been prioritised.

[cold vessel]

created 5+ tickets for the past 4 months and never a single reaction

[glad rose]

thats crazy

[hearty tiger]

We do respond to tickets.
However, we receive a large number of them daily, and they are handled in order of submission. This can sometimes cause delays.
Please be patient — your ticket will be reviewed when it reaches its turn.

[cold vessel]

I understand, But for the past 4 months each wipe i want to play quad with friends but i cant and its starting to get little annoying. So i hope u understand my frustration and i understand that u cant do anything abt it bcs yall have so many tickets open but 4 months? that seem a very long time.

[glad rose]

yeah agreed ive come back after not playing for a year wanting to play a wipe with my pals and somehow im banned

[hearty tiger]

We understand your frustration, and we do appreciate that you’ve been waiting and want to play with your friends. However, ban appeals must go through the full review process, and we cannot bypass or speed them up. The volume of appeals and the investigation required for each case can sometimes cause long delays.
We ask for your continued patience. Your appeal will be reviewed properly when it reaches its turn.

[glad rose]

if i message on the ticket does it push me toi the back of the queue

[desert adder]

holy ai

[fierce hatch]

no, your ticket will stay in the same

[cold vessel]

Understandable, Thx for letting me know. lets hope my tickets gets spotted shall we!

[heavy agate]

Did you get an answer?

[edgy stag]

Like an hour

[pale loom]

its been 2 days lol\

[edgy stag]

Please be patient.
Ban appeals are handled in order of submission, and there is no specific response time. We currently have a high number of appeals, which is why it may take longer than expected.
A staff member will review your appeal when it reaches your turn.

[edgy stag]

There is a lot of admin work on tickets

[pale loom]

well i got suspicious account so pls fix this eror

[edgy stag]

are u on any bad discord server

like cheat or script or u was in

[spring siren]

I got the same error as Jade. I've not been in any bad servers

[lucid pivot]

ive been waiting 2 months

[spring siren]

No banned accounts, never played with cheaters but get the error

Crazy

[glacial latch]

Hi bro remember me what type of ticket have you made??

[crimson patio]

So I spoke to an admin but they haven’t responded letting me know if my ban was appealed or stayed is this normal?

[glacial latch]

Wdym

[crimson patio]

I spoke to prosper and explained what happened and I was not told if my ban would be lifted or would stay? Is there another review or somthing

[timid oasis]

how i make to play whit extilag?

[glacial latch]

You need to ask him

Because only ban apeal team can remove ban

make a ticket for more information about ban apeal

[crimson patio]

But he is able to lift bans correct?

[glacial latch]

Yes If you give good information to them

If you didn't provide them with good information your ticket might be cancelled and I wish you luck

[crimson patio]

But I’ll be notified if it is right?

[glacial latch]

Yes you will good luck man

[wicked parrot]

why i cant obtain discord kits when im in the discord

[fierce hatch]

have you linked your discord to game

[wicked parrot]

yes i had all the kits yesterday now it says no premission

[fierce hatch]

try unlink and re link

if that doesnt work create a #❓┃submit-a-ticket

[daring ermine]

any admins about?

like to report a staff member 🙂

[hardy aspen]

Can someone help me

I didn’t mean to open a ticket

[glacial latch]

What's the problem??

[hardy aspen]

I want to make a new ticket

But I clicker on wrong one

[glacial latch]

Make another one

[hardy aspen]

<@&513265319096221697>

I can’t because you can only have one open

[glacial latch]

And cancelled the other

[hardy aspen]

It won’t let me close it

[glacial latch]

What they said

[hardy aspen]

Nothing

No one open it yet please help <@&464827801644695552>

[glacial latch]

Claim it

[hardy aspen]

Claim what

[unborn prairie]

you'll have to wait for an admin to close it

[glacial latch]

Type stop in the ticket

And the ticket will closed

[hardy aspen]

It didn’t do anything

[glacial latch]

It should work

[hardy aspen]

It didn’t

[glacial latch]

Dm mee

[harsh shadow]

ive made a ticket but no one responding

[hot sandal]

how do i see if my ticket was accepted or deneid ?

[silent sable]

Tickets are reviewed in the order they are received, someone will get to your ticket as soon as possible, we appreciate your patience 🙂

[harsh shadow]

been 24 hours

[glacial latch]

You gonna receive it in your dm if your ticket is accepted or closed

[harsh shadow]

i got banned 2 years ago is there any chance im gonna get unbanned

[hot sandal]

i didnt i checked and then it just says i have 0 tickets open like nothing saying i got denied or accepted and no explination just closed i feel like someone is just closing my tickets

[glacial latch]

No your ticket is still open but its on queue once your ticket gonna reach its turn you gonna receive that you're ticket is has been open if you get cancelled you gonna receive your ticket have been closed

[fringe pasture]

is there any admin online ?

[hot sandal]

ohh so if it shows i have 0 tickets open my ticket is in queue then ? so how long does it usualy take ? cuz i had one from a month ago and it never got awnsered i never got a dm saying its denied or accepted or closed

[glacial latch]

Which kindd of ticket did you made

[hot sandal]

ban appeal cuz i got kicked for sus account and its a perm

[glacial latch]

Oh ban appeal take to long to respond to because there is a lot of ticket of this kind going on and admin trying their best to reply to everyone be patient

[wet fern]

any admin here?

[gilded mica]

May I ask what is wrong to assist you to the correct place ?

[jovial zenith]

where i can veryfi?

[silent sable]

Do you mean link your discord and steam? Visit https://link.bestrustservers.com/

[unreal echo]

how can i appeal for unban

[glacial latch]

Make a ticket

https://discord.com/channels/277748656420028426/1118287481322872842

[hardy aspen]

Can any <@&513265319096221697> or any <@&464827801644695552>

[jaunty hemlock]

open a ticket

[hardy aspen]

I have

[jaunty hemlock]

what type?

[hardy aspen]

That’s what I did I did the wrong one

VPN

I need to close it

[gloomy vapor]

why is nobody responding to my ban appeal ticket?

its been 30+ mins

[hardy aspen]

I need to appeal to

I got banned for teaming when I’m a solo?

[small wind]

just write stop

[hardy aspen]

Not teaming teaming with a cheater I mean

[hardy aspen]

Dont work

[small wind]

did you opned it in the other section?

[hardy aspen]

Huh

What other section

[small wind]

what did you press?

[hardy aspen]

I clicked on vpn whilt i ment to click ban apply

[small wind]

yeah ok moderators cant handle this type of tickets

[hardy aspen]

Ok <@&513265319096221697>

[small wind]

if you wrote like close or you can close the ticket its getting closed

[small wind]

please stop pinging

[hardy aspen]

It didn’t work

[small wind]

need to wait

[hardy aspen]

I waited 30 mins

[small wind]

please have some patient

[hardy aspen]

Ok

[static delta]

where is the support in this server???

waited for 3 hours for a response

[small wind]

please stop pinging staff

[static delta]

<@&513265319096221697>

[small wind]

did you opened a ban appeal?

[static delta]

yeah obviously mate

[small wind]

its not gonna fasten up if you continue pinging ban appeals are sorted and taking some time please be patient

[gilded mica]

@static delta I recommend you keep your language toned down please.

[analog coral]

joo admin need zour help

[gilded mica]

Our staff are not here to be disrespected

[analog coral]

noone answering me on the ticket

[small wind]

whats up

[gloomy vapor]

<@&513265319096221697>

help

[small wind]

stop pinging staff

[noble radish]

i was in administration for some time and they wont help u

[small wind]

OMG

[gilded mica]

<@&1376882535534956614> Please can you deal with @static delta

[gloomy vapor]

<@&513265319096221697> reply to my ban appeal

[analog coral]

solo- duo server cheater died 3 time chatch the video i have advises and noone anwers me pls help me

[small wind]

like i said it wont fasten up if you pinging admins

there is a small group of guys who are working on it

[small wind]

you opend a report?

and please be patient

[analog coral]

zes sure

[gloomy vapor]

can you deal with your fat admins who are too lazy to move their mouse

[small wind]

they usually fast on it

[gloomy vapor]

clearly not

[analog coral]

first report was at 18:00 then diese 3 time again with video ill be patient thx 😄

[gloomy vapor]

there all fat and large

[noble radish]

they would tell u to be patient cuz they have to if they want to have free kits for being admin

[small wind]

thanks for your patient ^^

[gloomy vapor]

all the <@&513265319096221697> 's are slobs

stop eating

get to tickets like a good kitten

<@&513265319096221697>

[random wedge]

i has been 2 hours

[noble radish]

some of them are such a good pearson

[stoic lava]

[small wind]

GET TO THEM NOW

https://tenor.com/view/skeleton-banging-shield-rahhh-thiccatina-gif-2077174781171827192

xD

[polar cedar]

well sadly he cant see this

[small wind]

i saw it

ca#rzy

[spring siren]

Can someone plsssss look at my suspicous account ticket. It was raised almost 24 hours ago!!! Wipe is almost over

It doesn't make sense for account that have been kicked for suspicious to be dealt with by the ban team because your account hasn't been banned, it just needs reviewing

[gilded mica]

Hello Kai please remain patient the team will read and respond to your ticket as soon as possible sorry for the wait.

[stuck trellis]

hello my friend , please check my ticket

[polar cedar]

wt ticket

if it's ban appeal i cant help you

[stuck trellis]

@psychologist, you have too many tickets pending, please wait for them to be resolved.

the problem is that I have already opened a ticket, but in Russian. can you please close it? I really want to play, but I just can't now...

🙏

[cursive nymph]

Why aren't you playing on your main account

[stuck trellis]

help please

[stuck trellis]

🙁

[spring siren]

i wanted to start again on new account mate

[spring siren]

this has all my skins on etc

[frozen jay]

please check my ticket

[stuck trellis]

bro

please check ticket for @frozen jay , its me message

[spring siren]

@cursive nymph is there a rule against me moving to a new account? as i said in the ticket i can play on the other account if it's an issue

[stuck trellis]

@polar cedar

[polar cedar]

wt type of ticket

[stuck trellis]

please check ticket for @frozen jay , its me message

Ban appeal

[stuck trellis]

@polar cedar

[rose rune]

ive just been permd for cheating i am most defiantly not cheating

[hearty tiger]

If you believe the perm ban is a mistake, please #❓┃submit-a-ticket so the team can review your case properly.

[rose rune]

do you know how long that will take to get looked at

[hearty tiger]

I understand it may take a while but that s how the process works all tickets are reviewed in order

[spring siren]

What is going on with this server?! It says "You currently have 0 ticket(s) being looked at by the team." Where has my ban appeal ticket gone???

[spring siren]

@cursive nymph

[gray heart]

Its just a thing the bot does. It does not mean your ticket is closed. Still in queue

[spring siren]

Thanks for confirming how can I add more info to the ticket

[gray heart]

Just type in the Bot DM

[hallow totem]

who is very popular 2x trio or quad server in wipe day?

[gray heart]

Typically Trio, but they are usually very similar in pop

[hallow totem]

and solo-quad 2x #3 how many people aprox?

[gray heart]

Not sure off the top of my head, check out Battle metrics for pop info

[hallow totem]

ok,thx

[graceful chasm]

Hello, i just died by falling of a horse and my stuff bugged under the map and seems to be unreachable now. Is there a way to get it back?

[old prairie]

why wont my acount link

[gray heart]

please make a #❓┃submit-a-ticket under "Other" category. If someone is available we can help!

[gray heart]

link Discord and Steam on the website and then in-game use /auth'

[old prairie]

thankyou worked

[quartz halo]

Daily tools kit. why i am missing 4 chainsaws? in pictures it shows i get 5 but i only got one

ohh it was stacked. it didnt show stack number like jackhammer

[static hollow]

This is the same with most of the kits, they will be stacked without showing.

[cursive nymph]

Unprivate inventory please

[proper widget]

how do i get the scrap/hqm/lowgrade?

[pale agate]

do MRLS aiming modules spawn on bestrust servers?

[fierce hatch]

yes they do

[hazy coral]

No one has responded yet :/

[true timber]

how often can I redeem kits

[gray heart]

24 hours

[true timber]

thank you good sir

[glacial latch]

Farm or claim your kit

[spring siren]

My inventory isn’t private

[flat summit]

Could you look at my ticket please?

[spring siren]

What is going on with my ticket?! Raised over 24 hours ago. I have no update in the ticket only 2 messages in this support questions chat - "Why aren't you playing on your main account" and "Unprivate your inventory please". There is no rule against playing on a new account and my inventory isn't private 🤦‍♂️ I've provided a 5 min clip leading up to the serving kicking in my ticket. This is a joke now.

[regal belfry]

Thanks for reaching out, we ask that you please be patient, we will respond to your ticket.

[floral terrace]

Is it normal that no one responded to my ticket in four days?

[glacial latch]

What kind of ticket you have because I you have ban appeal it can take week or month

[proven epoch]

hi ,I don't see on the official site where I can submit my unban request

[hearty tiger]

you can submit ban apeal here #❓┃submit-a-ticket

[proven epoch]

I already did it, I was told to go to the official website

[proven epoch]

How can I show you with a picture

[hearty tiger]

dm me

[barren finch]

Illegal team formation

The two of them

Attendant

[hearty tiger]

please open ticket #❓┃submit-a-ticket to report teaming

[flat summit]

I’ve had mine open for 3 days

[spring siren]

I understand they say they’re busy. They have high pop servers etc but the admin has the time to ask question in this chat which don’t matter to the situation

Also is prioritising people in this chat at @ them because “people go afk for weeks” people go afk for week because they’re taking 1 week - month for an unban request

In my situation I’m not even banned. I’ve been marked as a suspicious account when I don’t have any accounts with game bans or any sus gameplay. I just play with good players 🤣

[rose rune]

please look at my ticket

[wintry ether]

.

[neon shore]

Your ticket will be seen to by a member of staff, if its a ban appeal please note these tickets can take longer as the appeal team is smaller. Is there anything i can help with?

[wanton ledge]

@spring siren i wrote a ban appeal for suspicous account like 3weeks ago, and still didint get any answer, i swear they just ignoring the request and im waiting just for nothing

[neon shore]

Hey heylo, Thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[fallow turret]

it will be reviewed when one of the admins are free

[proud tundra]

We respond to tickets in the order they’re received. There’s currently a backlog, so some responses are taking longer than usual. We appreciate your patience while we work through them.

[split oyster]

i want to change the discord linked to my rust account how can i do that ?

[fallow turret]

message an admin

they will tell u

[split oyster]

ok ty

[fallow turret]

np

[stoic lava]

unlink and link

or make a ticket in section "other" if you will need more help

[random totem]

why doesnt anyone reply my application

[gilded mica]

Sorry our staff are taking their time reading through lots of applications please just remain patient 🙂

[random totem]

alright thanks

[gilded mica]

Anything else i can help with today ? 🙂

[random totem]

whats the age limit for chat moderation ingame

[gilded mica]

I belive it is 16 however i am not 100% sure

[olive silo]

if you are banned in one server do you can play in other bestrust servers

[random totem]

ok thanks

[gilded mica]

I dont believe you can however it is probably dependant on the type on ban

[gilded mica]

Anything else ? 🙂

[random totem]

nope thanks

[olive silo]

ban for team limit

[gilded mica]

[gilded mica]

I belive you cannot use other servers

[olive silo]

ok

[gilded mica]

Also if you wish to appeal you can open a ticket here: https://discord.com/channels/277748656420028426/1118287481322872842

[olive silo]

i open im still waiting from yestarday

[gilded mica]

Okay anything else i can help with ? 🙂

[olive silo]

nah all fine thx

[gilded mica]

Thanks have a good day 🙂

[proud tundra]

these things take time so just stay pacient until someone responds to your ticket

[lucid elk]

Depends on how big of a team you were teaming with

[haughty steeple]

How do I get the discord kit in game ive verified on the website but I cant auth in game

[fallow turret]

Dm an admin for help or restart your game because when you buy/gain a kit you dont get it instantly u need to restart your game

[glacial latch]

Make a ticket 🎟

[neon shore]

are you typing /link? try using /auth

[round tartan]

How can I check that I am still banned or not ? I sent a ticket few days ago

[neon shore]

You should usually be notified in the ticket if you are successful in your ban appeal however you can check by attempting to join the server.

[round tartan]

I text the bot it says 0 ticket remains. I cannot try to join server I am on mobile rn.

[gilded mica]

Your ticket is active however it isnt active as a staff member hasnt read and responded yet so please remain patient 🙂

[round tartan]

My friends will play tonight at trio server. I am waiting more than 2 weeks

[gilded mica]

Sorry to hear about this it shouldnt be too long from now to hear back sorry and thanks.

[glacial latch]

All tickets are in queue wait for your turn

[round tartan]

What kind of queue is that ? I can send a screenshot of my first ticket. I opened it 25 January 2026

[glacial latch]

Because there is other ticket from other people

That's been waiting for month

Be patient

[round tartan]

Ok then give me a steam account for tonight so I can play with my friends. I will happily wait until my original account 😂

I am saying that I need to play tonight trio server wipe and you say wait for another 1 month. Ridiculous

[glacial latch]

You wanna play then respect server rule

No one banned you it's you who did it

By not respecting the rule

[round tartan]

I didn’t do anything, I connect and I got banned 1 minute later.

[neon shore]

I understand the frustration but unfortunately you will need to wait for one of the ban appeal team to process your appeal.

The team that manages the ban appeals is smaller due to it needing more vetting than other tickets so this is why ban appeals have significantly longer response times.

Please be patient as complaining will not speed things up.

[glacial latch]

You're acc is suspicious that's why

[round tartan]

No chat, no cheat anything

[proud tundra]

you could have had a third party application opened or something that tipped off the anti cheatm please make a ticket and wait your turn as these things take time.

[glacial latch]

Bro he's acc Is suspicious 🤦‍♂️

That's why

[round tartan]

Yes as I mentioned in my ticket, discord is banned in my country. That’s why I have to use goodbyedpi. Many of Turkish players use it.

[proud tundra]

then all he can do is wait for a staff member to see his appeal and stay patient

[glacial latch]

That's what I said

[round tartan]

I am playing this game more than 10 years. Check my steam account it 12 years old

[rich storm]

ive just had to unlink and relink my account 3 times to get the ability to chat here, command ingame doesnt work ive restarted the game 3 times now

[proud tundra]

listen man i know these things can be pretty frusturating but unfortunately all you can do is just wait patiently.

[glacial latch]

Which type of command

[rich storm]

/auth

cant upload images but i'd show u

[glacial latch]

Sometimes you need to wait

[rich storm]

alrighty

[glacial latch]

Dm me

[weary flint]

where can i upcoming map on solo eu 2x #2 that will wipe in an hour?

[jagged venture]

In discord in category BESTRUST MAP VOTING. Just click SOLO EU 2x #2 and you can see the voting, if its UP. #1471532564929052744

[edgy stag]

https://discord.com/channels/277748656420028426/1471532564929052744

[proper spruce]

Kicked: Ban Evading | | [ID:]AjjB6455JeCKu | Timeleft:Perm

What's the reason for ban me

[proud tundra]

you were kicked because you were ban evading make a ticket to appeal if you believe it was false

[proper spruce]

However, I submitted the ban ticket, but it shows that there are currently 0 tickets

I don't know what to do

[hardy aspen]

Can someone check out my ticket now

It’s been ładniej 2 days

[proud tundra]

were you sure it wwas a ban appeal?

[hardy aspen]

Yes

Jk im you weren’t taking to me

[proud tundra]

you need to stay patient i assure you it will be looked at and solved

[proud tundra]

<@&513265319096221697>

[proper spruce]

I'm a Chinese player. I've been playing for 3,000 hours without any ban. However, the latency of bestrust is very high and I can only use a VPN. Maybe it's because of the VPN I used that I was banned. But I haven't cheated at all

[proud tundra]

apply for a vpn whitelist

[proper spruce]

I really enjoy playing on the bestrust server and hope it can be unblocked as soon as possible. I haven't played it for two days

But now I'm banned

[proud tundra]

you can make an appeal explain your situation then make a ticket to get whitelisted for vpns

[proper spruce]

I've already done this, but today my ticket is shown as 0 ticket and I was still banned when I entered the server. I don't know how to check the progress of my appeal

[proper spruce]

Thank you for answering my question

[proud tundra]

<@&513265319096221697>

[bleak walrus]

Is there any admin who can respond to my unban ticket? I've been waiting for 2 weeks with no response

[gilded mica]

Sorry please remain patient

[gilded mica]

it may take some time for them to read and respond

[light mirage]

dont cheat

[desert adder]

same for me

[gilded mica]

Please just remain patient

[radiant egret]

how long does it take for the nitro kit to activate

[gilded mica]

Have you used /auth in game

and then tried /kits

[radiant egret]

ah yeah i tried it once and it didnt work and i tried it again and now it worked

[gilded mica]

Ahhh is that all fixed now then ?

[radiant egret]

thanks boss man, yessir

[gilded mica]

Anything else i can help with ?

[radiant egret]

for now all good

actually, my friend has the splits.gg kits on one server and not the others, is there something he has to write to get them or is it only on one server each

[main horizon]

hello

i have small problem. I cant use my kit ,,Discord build

[fierce hatch]

Does it not let you redeem it

Try /auth in game and then /kit

[main horizon]

Yes id does not let me redeem it

It says unknown command

[dusky willow]

hey anymore help with this im getting the same errors^

[main horizon]

so idk what to do now

[dusky willow]

just wait for an answer now , its all you can do , just carry on the game until its working

[jagged venture]

Ill solve the problem. DM ME

[lament fossil]

why i cant get any of my kits

[gilded mica]

Have you used /auth in game

and then /kits

[spiral sun]

same

[gilded mica]

Please just remain patient thanks anything else i can help with ?

[spiral sun]

no i dont need help

[static drift]

Im having a lot of lag in one of your servers

[random totem]

duo 2x 3 is lagging so bad right now

[static drift]

exactly

[gray heart]

Which server?

[static drift]

duo 2x #3

[gray heart]

Thanks! I brought it up

[dusky willow]

the discord kits still say no permission ? and ive done verything i think

[gray heart]

@random totem @static drift

Should be better now! Thanks for the callouts

[random totem]

It indeed is thank you friend

[jagged venture]

If /auth not working make a ticket in other section, we will take a look at it.

[obsidian epoch]

bro aadmin can u help me please attack heli is just making circles around my base and he is shooting no one can u do smth about it or what

[serene pollen]

My friend this is a feature of the game and nobody can change it.

[obsidian epoch]

friking heli broo

[neon shore]

If he’s targeting you, you can f1 kill and should stop attacking you

[obsidian epoch]

no bro he is not targeting aanyone its just around my base making circles

[neon shore]

Ahhh ok

[prisma skiff]

any admin can help me?

[jaunty hemlock]

open a ticket

[prisma skiff]

opened already and its closed but i didnt get answer

[jaunty hemlock]

what kind of ticket?

[prisma skiff]

can i write u in dm?

[jaunty hemlock]

sure

[rose rune]

I really dont get how ive been permd for cheating when i wasnt i have 500 hours on the server and spent £40 on kits this a joke!

[crude sandal]

#❓┃submit-a-ticket if you believe it was false

[random totem]

duo 2x #3 is lagging quite hard

[hot tree]

how to get unbanned? ive made multipe tickets with 0 response

[gilded mica]

Just remain patient please and thanks

anything else i can help with ?

[random totem]

game is unplayable please gelp

[green marsh]

unban me

[fierce hatch]

open a ticket #❓┃submit-a-ticket regarding your ban

[random totem]

game is unplayable please help 2x duo 3 lagging

[gilded mica]

Please open a ticket 🙂

[random totem]

i already have a staff application ticket open

would it break that

[gilded mica]

Okay please wait ill inform senior staff

[little minnow]

how can i get the discord kit pls

[gilded mica]

Hello have you used /link in game

[little minnow]

i just did ty

[gilded mica]

Anything else i can help you with today ?

[green marsh]

i did

[little minnow]

nop ty

[gilded mica]

Have a good day

[green marsh]

like a week ago

[keen sleet]

how do i claim the free kits

[gilded mica]

/auth or /link in game

[glacial latch]

/kit

[fierce hatch]

okay, one of the ban appeal team will get to it when your ticket is next in que

[static drift]

I found a cheater

i want to open a ticket to get this guy banned 76561198361040851

[fierce hatch]

make a #❓┃submit-a-ticket and put clips or any eveidence you may have in there

[rapid abyss]

how long does it take for the splits rewards to comp over to the game?

[static hollow]

pretty much instant, if not try to relog.

[rapid abyss]

yhyh i got it

[fallow shoal]

do my splits kit only last 24 hours

[hasty night]

hi guys how can i verify my account for the kit in game?

[gilded mica]

/link or /auth

then /kit

[solemn cloak]

Hackers on trio x2

[proud tundra]

submit a ticket

#❓┃submit-a-ticket

[rose rune]

Wait time on ban appeals

[solemn cloak]

THE ADMINS DOESNT ANSWER THE HACKERS ARE LITTERLY FLYING IN BASE WTF

[gilded mica]

Please remain patient

[solemn cloak]

PATIENT ??? THEY ARE FLYING IN MY BASE

[gilded mica]

Please clip all of this

And add to ticket

[solemn cloak]

if you buy diamond is it monthly?

[frozen lark]

yo is duo 2x 2 wiping tommorow?

[static hollow]

#📅┃wipe-schedules #⏰┃wipe-feed #🔔┃wipe-reminder all the info is here.

aslo if its less than 24h till wipe it will be in the server name.

[frozen lark]

well it isnt in the server name but it is in the map voting

[mystic gale]

#1471819454051651717 If u scroll up in the map voting it says the time. Hover over it and it says name aswell.

[solemn cloak]

if i buy diamond kit is it monthly payment or what

[gray heart]

Depends on what kit you buy, but yes, it will renew on the posted date

[pearl sequoia]

I boosted the discord server. Why I dont have permisson to use kit?

[mystic gale]

Did u do /auth in game?

[queen merlin]

how can you report

[mystic gale]

#❓┃submit-a-ticket

[ancient sphinx]

,

[warm condor]

how long does it usually take for a ticket

[devout shore]

where can i see response on my ban appeal? last time i didnt see any response

[gilded mica]

You need to wait for a message back first

[devout shore]

I submitted the ticket a week ago never got a response i just submitted another one.

[gilded mica]

No please just remain patient

[hearty tiger]

There is no specific time for when a ticket will be reviewed as it depends on the current queue and staff availability All tickets are handled in order of submission

[warm condor]

okay thanks

[wild sapphire]

can the admins go ahead and check tickets

[gilded mica]

Please remain patient

[ocean ermine]

bro just got my friend unbanned so we can play xD

[gilded mica]

Sorry but you need to be patient

[iron bison]

Bro please check those tickets these guys are hard cheating

[gilded mica]

We are going through them just remain patient please

[ocean ermine]

man he got banned so many hrs ago just bcs hes new to the game and hes acc is "sus"

[proud tundra]

he should make an appeal and if you already have you can only wwait patiently until a staff member reviews your appeal

[gilded mica]

Please open a ticket and wait for a response

[ocean ermine]

he made hes ticket 2 hrs ago

[proud tundra]

these things tend to take a good bit of time, 2 hours arent that long he should just wait as thats all he can do currently.

[sterile ore]

what does a "furnace sorter and box sorter" mean

[proud tundra]

it sorts out the box and puts everything neatly in order

[sterile ore]

what abt for the furnac

[ocean ermine]

bro like what are you even saying so he just get 1k afk hrs and not learn the game or what?

[proud tundra]

same thing

[sterile ore]

its got three slots? how much can it sort lmao

[proud tundra]

just wait a few days

[proud tundra]

sorts about everything

[ocean ermine]

a few days are you shitting me so we get a good start and play on your server for 5 hrs and need to wait a few days to get unbanned

[proud tundra]

ik these things are frusturating you just have to wait

[warm condor]

they have a bad reputation for that

[ocean ermine]

i can see why they only have 400 max pop dead :D

[fallow turret]

Just wait a few days.

Its only 48 hours.

[ocean ermine]

only 48 HRS

[fallow turret]

Only,

[ocean ermine]

ARE YOU HEARING YOURSELF

[fallow turret]

Yea i have ears.