❓┃support-questions

[rare rampart]

ah

i see well he did buy the account but not because he was banned on another one its just cause its cheaper

[vagrant wadi]

I applied for role of moderator, and it asked me my age, do I have to be over 18 to get the role?

[static hollow]

yeah so it would auto flag the system as ban evading.

[static hollow]

i will check this for you.

[vagrant wadi]

Ok thanks

[rare rampart]

ah so even if he did buy the account but didnt get banned it would just be auto detected

[static hollow]

correct yeah

[rare rampart]

so if he makes an unban and everything works out he can play again?

[static hollow]

if he can make an appeal and prove he is not banned on any other account he should be good. bare with me.

[rare rampart]

how can he prove it?

[jovial onyx]

im only waiting for response..

[static hollow]

they have the tools for that, shoot me a dm

[static hollow]

are you the one in question ?

[jovial onyx]

yes

[static hollow]

gotcha, bare with me.

[gray heart]

why buy a new account? just curious

[static hollow]

i think he said because it was cheaper

[tulip relic]

are you allowed to play on new accounts? that are bought

[static hollow]

typically we dont allow bought accounts.

[tulip relic]

why not

[static hollow]

its the number 1 way of ban evading, so very strict on it

[tulip relic]

yeah but what if you never played on this server before? and if you can prove that

[static hollow]

that would be down to the higher ups to make a decision on, not myself.

[gray heart]

lol why is everyone buying an account?

[static hollow]

surely g2a is cheaper and safer

[vagrant wadi]

It's very cheap

You can get accounts for third price of what you spend normally

[static hollow]

but also those account details are not yours and can easily be resold or taken back.

[gray heart]

But then you risk sus accounts and bans, no?

[rare rampart]

if you get full access its youres

[static hollow]

trust me its better to pay the extra 20 and safer

[vagrant wadi]

Exactly

[rare rampart]

but even then lets say sm1 buys an account and never played rust before he should be fine no?

[tulip relic]

it just sucks that i got banned for something like this, i have been playing rust for years and this is the first time i have ever seen this

[gusty python]

dming u

[gray heart]

But you just never know. Maybe they played on a different account, same IP and got banned. It would auto flag as ban evading

[vagrant wadi]

Nope, cause it's second hand there's a risk cause the first player might have cheated. Aswell as this, steam detects if it's second hand, they can ban you

[eager herald]

No admins today??

[jovial onyx]

they only detect purcharses if u change the currency, the account gets bannewd

if u leave it for a long time a fresher then nothing happens like 1-2 months

nothing happens with the account = rust cheaper

[vagrant wadi]

*if nothing happens

[tulip relic]

can you check with the staff team how long this could take?

[gusty python]

they don't realize it's against steam TOS, and how often they get stolen.

some people just want a cheap copy of rust which goes wrong for obvious reasons

[jovial onyx]

which is wrong at all but its better for people with not much money or dont want to spend a lot

[vagrant wadi]

Can someone find out if you have to be 18 to be a moderator

[vagrant wadi]

Buddy it's piracy

[nova mountain]

/verify

[jovial onyx]

its not piracy if u didnt crack the game

[gray heart]

dont believe so

[vagrant wadi]

It's piracy otherwise they wouldn't have a problem with it

[gusty python]

It's not technically piracy because the games are purchased legally and not pirated copies. It's specifically the unauthorized sale and transfer of the account that breaks steam TOS.

[jovial onyx]

this is the thing

[tulip relic]

can any mods check up how long this is gonna take?

[vagrant wadi]

I guess

[jovial onyx]

its not piracy its not cracked, all files are downloaded from steam & everything goes clean beside the account transfer.

[gray heart]

there are tons of tickets in queue. it can be a while

[vagrant wadi]

Can't lie though just get the money, if you have a pc you can afford 30 quid or even it was 15 quid a few months ago

[edgy sluice]

what does /autobranch do

[jovial onyx]

i got my account when i was 15 brother i didnt got money at all i just tried to save up my money for an account, i couldnt get 40 euro at all so it was for me a better option to just buy an account

[gray heart]

never heard of that command, does it work in-game?

[gusty python]

It's important to take notice to not only steam TOS but our #📜┃rules as well, though.

[edgy sluice]

yea, I got that message when I connected a cable

[vagrant wadi]

Couldn't you wait for the 50 percent sale tho it happened a month ago

[gusty python]

That is what I did to get the game, and is definitely best practice. Rust goes on sale all the time.

[static hollow]

i believe it auto changes the branch out power to match whats needed.

[gusty python]

These sites that sell these accounts grab the games on sale from foreign countries etc where it might be a bit cheaper then they sell it for a mark up.

[jovial onyx]

a MONTH ago, i have this account since 7 months gang

[vagrant wadi]

And in 7 months you can't afford a real account?

[static hollow]

it auto changes the branch out power to match what is needed instead of manually changing the branch out power.

[gray heart]

thats nice

[gusty python]

Don't think this would cause a ban evasion flag, and it isn't clear why someone would by a second, cheaper account if they already have one.

(That isn't banned or hacked)

[rare rampart]

well he dosnt tho

[gusty python]

Unclear on what that means. He doesn't what?

[tulip relic]

@static hollow why is the ban not showing in the ban channel?

[static hollow]

im assuming your own ban, im not able to help you with that one.

[jovial onyx]

to be fair i couldnt find anything from the other account thats why i got a new one & started to play wipes on the current one i have, nothing never any happened like that i could get ban evaded or anything thats why i thought it will work, but suddenly i've seen that im banned for ban evading

[drifting olive]

my tickets been opened for 22 days now no reply

[ruby bronze]

which kind of ticket?

[languid path]

Hi

My ticket has been open for 6 or 7 days, and there is still no interest.

[finite badge]

can yall delete this cheater base so i can get my loot yay or nay?

modssss ugh

[languid path]

?

[wind quail]

LAG

[simple sparrow]

cheat for quad #2 2x

[robust comet]

my friend is being kicked off the Bestrust servers because of the reason "suspicious player". I wrote a ticket and the bot replied that support would respond to me soon. It's been 10 hours and the support hasn't written anything

[echo pine]

How do I make a Ticket?

[visual marsh]

are the tickets working??????

it says i have none active

[echo pine]

How do I start One

[visual marsh]

#❓┃submit-a-ticket

[eager herald]

How long is que time to get in touch with an admin??

[jagged venture]

There is no set time. Our staff team that handles tickets are doing all they can. Please be patient. Thank you

[robust comet]

Sorry but im waiting 10+ hours

[strange merlin]

It tells me I have 0 open tickets but I haven't received a response to the one I opened, what should I do?

[hollow rain]

Please wait if it says probably because of your ticket is opened

does it say 0 open ticket or 0 ticket

[strange merlin]

You currently have 0 ticket(s) being looked at by the team. This is what he says

[hollow rain]

When did you send your ticket and what was about

[strange merlin]

I did it yesterday afternoon, it was about understanding the reason why I was banned as soon as I entered a server, and I am available for any checks necessary for the unban, thanks

[hollow rain]

Ban tickets handled by very small group and takes much more time than regular ticket so your ticket probably is opened thats why it says 0 ticket you need to be patient

[strange merlin]

I just have to wait a little longer, the ticket isn't closed so

[hollow rain]

Yes

[strange merlin]

Ok thank you very kindly

[steep solar]

I have been waiting a week now and was hoping I would be able to play wipe today, any chance my ticket will be reviewed today?

[hollow rain]

Always have a good day

[hollow rain]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[steep solar]

Yes I understand that, but was told that if I didn't hear anything within a week that I should reach out and that my ticket would be expitited.

[hollow rain]

who told you that do you remember

you can dm him because i cant see ban tickets

[steep solar]

Fenton wrote it, can't see that he is online atm

[hollow rain]

Fenton is not staff anymore sorry

[lapis basalt]

Atakan how much approximately doest it take for the ban appelation to be checked ?

[hollow rain]

depends actually i cant give you specific time but we will help you as soon as possible

[steep solar]

Atakan, maybe you can help me understand since my ban really didn't say anything, but what does Ban Evading really mean and what triggers that to send out a ban?

[lapis basalt]

i have the same question, i got the same ban

we are just loosing wipe time in fact

[hollow rain]

hi you get ban evading that means you are trying to play with another account after getting banned

[lapis basalt]

i don't have another account in general in steam, not even in rust that's the problem

[steep solar]

And since I only have steam account that I have been playing over 1k hours on rust on now for the passed 3 years, what is the reason for it then? I honestly don't understand how I can get Ban Evading when I only have one steam account, makes no sense to me!

[hollow rain]

sorry to hear that please add this information to your tickets so they can help you quicker

[steep solar]

I did add it in my ticket when I made it a week ago

[hollow rain]

like i said i cant see ban appeal tickets

[steep solar]

How can I go in and add stuff to my ticket?

[hollow rain]

you can check in your dms

[steep solar]

Do I just send new message to the bot with info to add?

[hollow rain]

Yes

[shell sun]

@hollow rain aga şüpheli hesaptan ban yedik

bir türlü ticketlara bakmıyor hesap temiz

[steep solar]

I sent a message to the bot and it replied with " You currently have 0 ticket(s) being looked at by the team. " ?

[river iris]

can you please change EU best rust main to say Europe and not NA?

[hollow rain]

Hi that means your ticket not opened yet please be patient

[hollow rain]

ban ticketlari normal ticketlardan daha uzun suruyor daha az kisi baktigi icin

[lapis basalt]

Atakan

check bans section pls, and tell me is that normal XD ? check the amount of ban evasion bans for the last 2 hours

[sharp patio]

hello, how can i get Free Discord kit ?

[drifting totem]

ı neede help ı cant opent ticket

[naive ridge]

hello, how can i get Free Discord kit ?

[compact osprey]

I did all the things for the discord kit but it’s not working

[forest tree]

Sane problem

[crisp karma]

do u only have the kits frome rustmagic 24 hours?

[steep solar]

So u told me to add info to my ticket to make it go faster, but how will that make it go faster if they haven't even looked at it yet? Makes no sense

[static hollow]

once everything is linked use /auth in game 🙂

[static hollow]

yes thats correct

[crisp karma]

so u need to pay all again?

[static hollow]

corect yeah, you will be reminded everytime you relog, your current deposit and how long you have 🙂

[crimson merlin]

i made a ticket abt false ban like 8 days ago no one replied

i wana play trio server w my frineds but i cant

[worn solar]

same

[tiny fog]

is support going to take 24hours as usually?

[static hollow]

ban appeal tickets are looked at by a smaller team due to careful review so it may take a while.

[static hollow]

if its a ban appeal you should expect to wait atleast 1 week.

[crimson merlin]

its been more then week now lol

[tiny fog]

Thanks for your report! The player you reported is currently offline this is what i get most of the time

[silk depot]

how long for someone to respond to my report ticket?

[ruby bronze]

is it a Ban appeal?

[worn solar]

YES

it so long bro

an d i cnnot close my ticket

[quasi igloo]

pause

[worn solar]

?

[jagged venture]

You can ask admin to cancel it for you.

[jagged venture]

Only small amount of our staff can handle those. Thats why its so long

[unique cypress]

why is trio 2x so laggy

[silk depot]

don't suppose you know how long it takes for people to look at reports?

[jagged venture]

Our staff team looks at tickets all time, but there are just too many of them. Please be patient. Thank you

[silk depot]

ok no worries, thanks!

[idle wagon]

can some mod update battle metrics for Bestrust Solo/Duo/Trio/Quad #1464662301796729118

it doesnt exist on there

the pop is always low on this one for that reason

[jolly swallow]

Limit the server pop if your garbage ass servers can't handle it

[idle wagon]

@glacial inlet can u update battlemetrics please

[cold vessel]

@cursive nymph hi, please check #1166 ticket

[static hollow]

please refrain from pinging admins.

[cold vessel]

all gud he said ping him

[static hollow]

no worries ❤️

[worn solar]

can someone close my ticket

[idle wagon]

can someone respond to my comment or ticket

[floral falcon]

Main 2x - Weekly what is that lag bro

[quartz topaz]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please ⁠https://discord.com/channels/277748656420028426/1118287481322872842 in "Other" Section. Meanwhile you do that i will notify a higherup about the lag.

[quartz olive]

!!!! <@&513265319096221697> i bought kits for a day just to get falsebannned ive been unbanned but want my kits back as it took days to answer my ticket

i cant open another either

quite the shite show man

[static hollow]

i will forward this for you but please refrain from pingging admins.

[quartz olive]

lol i could take up legal actions if i wanted to i think ill @ whoever i need to until i get whats literally mine back

[snow cedar]

I was unfairly banned from Discord for using a suspicious account. Also, I got banned on the very first day I joined Rust after buying the server. It's been 14 days and they still haven't checked it. Please help! I've had to create a new Discord account.

[static hollow]

ban appeals are handles by a smaller team, which means it could take longer due to careful review. please remain patient ❤️

[hybrid reef]

io got banned for a suspicious account , i ahve 2 k hours wtf

[tawdry dagger]

verify

[hybrid reef]

where and how

[tawdry dagger]

/verify

[hybrid reef]

i just paste it in chat ?

[vagrant narwhal]

Kicked: Breaking the group limit | [ID:]xWPzpFqWd | Timeleft:3d I added someone to the team by mistake. Please lift the ban. https://steamcommunity.com/profiles/76561199105376656

[static hollow]

please raise a ticket 🙂

[hybrid reef]

/verify

[static hollow]

#❓┃submit-a-ticket

[vagrant narwhal]

I haven't received any help, please help me.

[static hollow]

like i said, please submit a ticket and somneone will be able to help as soon as possible 🙂 #❓┃submit-a-ticket

[vagrant narwhal]

[hazy fog]

can we afk hours on here or no

[quartz olive]

hyper if u would read peoples tickets u when they ask instead of ur lame copy paste responses it would prolly help alot! @static hollow

[static hollow]

i dont have access to tickets

[quartz olive]

so what ur job is tell people wait?

do they pay you? bc most people work for money jw if u do for free

[static hollow]

im telling you i dont have access and i will try to help as much as i can.

[quartz olive]

its just kinda nuts man i want some insight as to why this specific servers ticket systems are such a mess

i mean i cant even open one although my only 1 ive made has been resolved not to mention the slew of other issues every1 has and the poor time management i know i wont be spending anymore money with yall bc of it which sucks bc i like ur servers and players but the mods just ruin it and i usually spend hundreds a month so looking at it like a business man your losing thousands of dollars from one person who sees this shite show imagine how much money total u guys are losing... ALL BC U SUCK AT TICKETS LOL\

any reasoning? or u j leave when i ask real question

i mean u could tell me how many tickets u guys get on avg per hour that would be some insight u could say how many guys u have looking at tickets thats some insight i just wanna know are u guys buttsucking lazy or just understaffed? @static hollow

[west lark]

can yall stop adding unessesary servers bro who wants to play 3x solo just add more trio or duos

[frosty shell]

whats code to rustmagic

[warm leaf]

it should be BESTRUST

[quartz olive]

no response is crazy

[neat sable]

i whas band for nothing what can i do

[quartz topaz]

Hello, theres ounly 1 thing you can do if you're banned thats submitting a ticket. https://discord.com/channels/277748656420028426/1118287481322872842

[quartz topaz]

Hello, all of the information needed you can find here https://discord.com/channels/277748656420028426/1462724611614441610

[quartz topaz]

Hello, i understand your frustration, we're sorry, i'll let the highter ups know about your problem and it should get resolved fairly quickly.

[tawdry arch]

This server is nothing but money greedy fckers, who clearly doesnt know how to run a server.

STAFF, doesnt even have the ability to unvanish, equip gear and bait cheaters into using their cheat. Yet you expect your staff to catch cheaters. 🤣

[quartz olive]

@quartz topaz alr resolved silly

just want answers to my paragraph up there ik u see that

[eager herald]

Does the admins even exist on this server?

[quartz olive]

figures you wont answer though considering u never did give a fluff

[tawdry arch]

No point, as long as your money isnt being transferred to the owners bank account. They couldnt give a suck.

[quartz topaz]

i personally dont handle tickets

[quartz olive]

brother is using punctuation but lowercase i

[tawdry arch]

They have over 30+ staff members, yet 90% of them doesnt know what to do to catch cheaters nor fix problems.

[quartz olive]

ik u dont sneek that is not what i asked in my parapgraph frankly any staff member should be able to answer my question

[tawdry arch]

Dont bother - If your money isnt being given to them. They dont care.

[quartz olive]

what makes running this discord so hard for u guys?

[tawdry arch]

Clearly they are in need of money since they be adding 3x's. That never reach a higher pop than 150. then dies out after 2 hours.

[quartz olive]

spent over 100 this week i think they care bb

[tawdry arch]

"They care", yeah I can tell mate. I can tell 🤣

[quartz olive]

got unbanned and kits given back after and only after threatening legal matters

european weebs on sum else twinky ass nkas

[tawdry arch]

I would never spend money on a server that has well over 200 staff members, yet it takes them hours to respond to a ticket.

[quartz olive]

didnt know before spending just wanting me and my boys have kits

but yea they def care little boy just go back to playing with yourself

[tawdry arch]

Avg bestrust dick rider.

[quartz olive]

avg european

[tawdry arch]

You are NA, makes sense.

[pliant gate]

Ayo

[tawdry arch]

"They care"

[pliant gate]

I got ban

[tawdry arch]

"They care"

[quartz olive]

lol europeans no teeth inbred crown and no balls common european

[pliant gate]

Anyone can help me

[tawdry arch]

If they cared, how come you have to write a whole ass essay?

[neat sable]

mee tooo

[quartz olive]

i wrote all that after my problem fixed

[pliant gate]

Guy's i wanna play

[quartz olive]

just ragebaiting while i wait on my server to wipe

[lusty mason]

just got banned for no reason bru

[quartz olive]

make a ticket if banned ret@rds

[pliant gate]

Me too

[quartz topaz]

You have to make a https://discord.com/channels/277748656420028426/1118287481322872842 to appeal theban.

[tawdry arch]

Sigh.. NA people.

[quartz olive]

nka said sigh

[lusty mason]

i did eeadit

[quartz olive]

wtf is wrong you

[pliant gate]

I opened the ticket

[tawdry arch]

You are a 200kg dude, in your late 30's saying nka. Wake up brother.

[quartz olive]

im not a mod eck u dumb monkey and no im not

[quartz topaz]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[quartz olive]

im 6' tall 190 lean with abs 21 yrs old and compete in MMA around the world

we are not the same whiteboy

[tawdry arch]

Sure thing buddy.

[lusty mason]

this guy is jokes

[quartz olive]

look me up sam solego

i stand above u in every way

[tawdry arch]

Ait, look me up Conor mcgregor

[quartz olive]

im going to rust now bye bye mr eu hope its not raining today

[tawdry arch]

I'm way better than you ! ! ! !

[winged spindle]

hey, what is ther code for rustmagic.com?

code bestrust dont work

[quartz topaz]

Hello, all of the information needed you can find here ⁠https://discord.com/channels/277748656420028426/1462724611614441610,

[untold jay]

so i dont have a respond from my ticket

it was made 1 week ago bro

[quartz topaz]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[untold jay]

thx chat gpt

[pale flame]

how to get the discord kits on 2x ?

[quartz topaz]

/kit ingame also https://link.bestrustservers.com

[pale flame]

i did it but i didnt get it

[quartz topaz]

just wait for couple hours if it dosent work please https://discord.com/channels/277748656420028426/1118287481322872842

[static hollow]

Do /auth in game 🙂

That should work for you

@pale flame Please let me know if that works

[odd orbit]

Anyone know why i get kicked out for no reason for "suspicious account:"

[round tartan]

Ban Evading what is that

[static hollow]

By any chance did you purchase an account ?

[static hollow]

Please submit a ban appeal ticket #❓┃submit-a-ticket

[odd orbit]

I have submitted a ticket but i have no response

thank you for helping tho

I dont know what i have to share so they allow me in

[round tartan]

no i didnt

[static hollow]

Please could you raise a ticket #❓┃submit-a-ticket

[round tartan]

it is my account. i am playing this game more than 10 years

[round tartan]

i did open a ticket. my friends are waiting pls hurry

[static hollow]

Ban appeals are looked at by a smaller team due to careful examination, I can assure you they will get to it as soon as possible ☺️

[odd orbit]

I did open a ticket too, I truly dont understand why this happens and why it takes long to answer and quickly review it

[static hollow]

Because the ban appeal team is a lot smaller and each ticket is reviewed carefully to insure each decision is correct.

[round tartan]

are they working right now ?

[static hollow]

Yes and I can assure you there are a lot of ban appeals

[round tartan]

do you know what is the reason for that ban

[pale flame]

it did ty sm

[round tartan]

is my ticket going to answered today

[round tartan]

i am still waitinh

i opened a ticket more than 1.5 hours ago

[quasi igloo]

oh brother i got bad news for you

it can take like 15 days with current wait times

[near trout]

my pre is take a ban for server rules reason how can we open this ban ?

[digital gulch]

Hey i made a ticket a few days ago its still pending how long does it take to get a answer? I would really like to play a wipe

[jagged venture]

Please be patient. Every ticket goes into queue.

There is no exact time

[last gulch]

anyone can answer my ticket pls

[static hollow]

tickets are looked at in a queue like state therefore there is some waiting time. i apologise for the frustration this may casue

[runic slate]

what is furnace sorter and box sorter ?

[quartz topaz]

well if you place a storage adaptor on the lootbox/furnace and connect it to electricity it should auto sort items in the container.

[runic slate]

na with the ank survivor

you dont get a pack you get furnace and box sorter ?

[quartz topaz]

OH this one

[runic slate]

does it mean it auto sort without elec ?

[quartz topaz]

There will be a little button on top of the box, everythime you click it it will sort items for you in that container. it's good i use it all the time.

[runic slate]

ho okay

it sort how it wants or i can configure it

[quartz topaz]

you can configure it, i think it's alphabetical and some other sorting possibilities that i havent tried yet.

but yes, you can switch between the modes it will sort items by.

[lament venture]

d

[gray shale]

admins why are labs not respawning for 30 minutes straight? there is no1 there <@&1433123759883157514>

[thin fractal]

/verify

[solar vessel]

Good evening, is there a staff member available for the EU x2 duo? There's an alliance, we're losing all our gear. We submitted a ticket but haven't heard back.

I already have a VIP ticket open, but it's for something else.

[forest ravine]

how can i get the discord kit and discord build

[jade turret]

I have question: when you get whitelisted you get whitelisted for specific server or all Bestrust servers?

[static hollow]

if you have linked your accounts, use /auth in game

[solar vessel]

Good evening, is there a staff member available for the EU x2 duo? There's an alliance, we're losing all our gear. We submitted a ticket but haven't heard back.
I already have a VIP ticket open, but it's for something else.

[static hollow]

is there any other teammates of yours able to make the ticket ?

[tough wind]

how long after wipe can i use a kit

[quartz topaz]

whitch one?

[tough wind]

daily gun

[quartz topaz]

"silver": 2h
"Bronze": 2h
"gold": 3h20min
"diamond": 3h20min
"starter": 10min
"build": 10min
"Discord": 5h
"nitro": 10h
"rustmagic": 10h
"Daily Resources": 2h
"Daily Resources Plus": 2h
"Daily Ammo": 2h
"Daily Ammo Plus": 2h
"Daily Weapons": 2h
"Daily Weapons Plus": 2h
"Daily Raid": 5h
"Daily Gambling": 2h
"Daily Tea": 2h
"Daily Tools": 2h
"Daily Construction": 2h
"Daily Electrical": 2h
"Daily Armor": 2h
"Daily Armor Plus": 2h
"Daily Supply Drop": 2h
"Daily Supply Plus": 2h
"Daily Food": 2h
"Daily Raid Plus": 5h
"Daily Raid Extreme": 5h
"Daily Construction Plus": 2h
"Daily Construction Extreme": 2h
"Daily Ammo Extreme": 2h
"Daily Components Plus": 2h
"Daily Components Extreme": 2h
"Daily Weapon Extreme": 5h
"Daily Resources Extreme": 2h
"Daily Gambling Plus": 3h20min
"Daily Gambling Extreme": 3h20min
"Daily Scrap Extreme": 2h
"Daily Tea Plus": 2h
"Daily Tea Extreme": 2h
"Daily Armor Extreme": 2h
"Daily Supply Drop Extreme": 5h
"Daily Meds": 2h
"Daily Components": 2h
"Daily Scrap": 2h
"Daily Scrap Plus": 2h
"rookie": 30min
"regular": 1h
"loyal": 1h30min
"god": 6h50min
"demigod": 3h20min
"Champion": 3h20min
"Legend": 9h
"Elite": 3h20min
"warrior": 2h40min

[halcyon gazelle]

i buy kit and made tiket how much time i need to wait before i get it?

[urban tangle]

Sorry but if i open a ticket of 2 people with level 0 steam, 2 months old account, with 1 friends in list, and u answer me after 3 hours "they are offline", how this can be legit

[thorny ruin]

Hello @glacial inlet, Is it possible to pay for custom rank. Thanks

[next raptor]

@staff ozcuyk is cheating so hard, he just doubled me with a hunting bow from 153 meters lol no sound nothing

[quartz topaz]

Hey, sorry you're dealing with that. It's incredibly frustrating for us all.
To ensure our admins can take action, please submit a player report here: https://discord.com/channels/277748656420028426/1118287481322872842 Have a good rest of your day!

[broken condor]

How long does support usually take?

It’s been two days

[remote lynx]

Ive had a ticket up for months asking for a refund

havent even gotten a message back

[surreal lotus]

it's been over a week since i've been banned and still no reply in the ticket, what should i do?

[elder sky]

ig its weekly because after a week nobody is not banned

[gloomy hedge]

can someone please restart the server or something its lagging like crazy, BestRust S/D/T 2x #7 NA

[wild zephyr]

I can’t join server back

[wild zephyr]

Only server I can’t join

[quartz topaz]

whitch server are you having problems on?

[wild zephyr]

2x duo one

[quartz topaz]

I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please https://discord.com/channels/277748656420028426/1118287481322872842 in "Other" Section. Meanwhile you do that i will notify a higherup about the lag.

[paper ginkgo]

quad 2x weekly down?

[slender anvil]

what happend on client.connect duo-3.bestrustservers.com

cant join!!!!

[paper ginkgo]

FIX IT

[real veldt]

is solo/duo 2x down?

[paper ginkgo]

QUAD 2x OFFLINE

OMG BRO FIX THAT SERVER

[coral mortar]

solo/duo 2x down bruh

[chrome lynx]

are they still down?

[timid sail]

What is the reason for denying a ban appeal genuinely, i got banned for suspicious account n i got denied

[hot bramble]

You shall not get banned for a suspicious account, it should just kick you. Can i have a screenshot of your ban into DMs? Thank you

[mellow raft]

guys i boost the server but dont get the kit on game why?

[low forum]

After logging in with /auth in the game, can you do /kit?

[jagged venture]

It might take a while after typing /auth. Be patient please

[timid sail]

alright just dmd u

[heavy agate]

kanka tekrar deneyemiyorum ticket kapanmadigi icin

It's been 23 days since I submitted my moderator application. How many more days do I have to wait for a response? Is there any way I can find out?

[jolly palm]

I had about 1 month

[jolly palm]

.

[hollow rain]

o zaman yapcak bişi yok bende 1 hafta falan sürmüştü ama durumu bilmiyorum

üstteki adam 1 ay diyor

[cobalt marsh]

beyler birine yardim ettik diye ban yedik ya duo sv de trio olduk diye nasil actiririm haystim bestrust kanka 15.45 de wipe var

[hollow rain]

takımlaşma yasak açtıramazsın

[brisk forge]

Moderation, can you look at my ticket? I've already been waiting 16 hours for my ban to be reviewed for nothing!!!!

[jolly palm]

tickets are looked at in a queue like state therefore there is some waiting time. i apologise for the frustration this may casue

[warm rover]

Hello, I was banned yesterday for a suspicious account. I just bought the game two days ago. I'm a beginner and I was playing with a friend when I was suddenly permanently banned. Is it possible to get unbanned? (I have proof of purchase for the game and I didn't fully understand the reason for the ban. If anyone can help, thank you.)

[jolly palm]

A ban for a suspicious account is given if there are few hours or a closed profile, it can also be given by mistake or for purchasing an account, write a ticket to unban and wait for a response, thank you for your understanding https://discord.com/channels/277748656420028426/1118287481322872842

[warm rover]

I already tried to create a ticket, but I can only report players it closed my ticket immediately.

[jolly palm]

https://discord.com/channels/277748656420028426/1118287481322872842 ban appeal

[warm rover]

is good thx bro you save me

[median lion]

hello <@&464827801644695552> I created a ticket which was instantly opened couple hours ago and nobody responded, also I cannot close it, could someone investigate pls

[jolly palm]

tickets are looked at in a queue like state therefore there is some waiting time. i apologise for the frustration this may casue

If you want to delete it tell admin

[static hollow]

do you need the ticket closed ?

[sick osprey]

for some weird reason my discord kits arent working , can anyone help

[jolly palm]

Rejoin and type /auth

[half oxide]

I was banned unfairly.****

[jolly palm]

Reason?

[half oxide]

Ban Evading

i have 1k500h

The game has been on this server for quite some time.

[jolly palm]

Ban evading means that you are banned on other server,account,project or you bought your account, it also may be error, if it is you can make a ticket and appeal it https://discord.com/channels/277748656420028426/1118287481322872842

[half oxide]

This is the second time I've been banned from this server for no reason. My other account was banned here for suspicious reasons, even though I've had my Steam account for years and have never been banned from any game. I opened a ticket regarding the ban on my other account and haven't received a response to this day, about 7 days ago. Today I was playing normally with this account, which has 1.5k hours, and today I was banned for no reason.

[gloomy mural]

how long do appeals take ?

because i have been banned for absolutely no reason for ban evading like what i only have 3 hours

[half oxide]

I don't know, I only know that I opened one about 7 days ago and haven't received a response.

[gloomy mural]

i just started the game and i already have been banned that’s not good haha

all my mates r on i cant even play bestrust

[half oxide]

I was banned here with my 1,500-hour account for no reason, and my other account was also banned for suspicious reasons, even though I've had my Steam account for years with over 50 games.

[half oxide]

me too

[gloomy mural]

pc is full clean never even used cheats at all because i know the risk it has and i STILL get banned like what !!

[half oxide]

ye bro

[half oxide]

I'm also angry about this, and the worst part is that they don't respond to tickets.

And this happened with two of my accounts.

[vernal shell]

I don’t understand why I keep getting banned on this server. I have already bought my 5th account in a row, and I still get banned again. What is going on?

[gloomy mural]

maybe because ur buying accounts

[vernal shell]

You smart

[hexed lion]

Solo/Duo/Trio/Quad 2x #3 SO LAGGY

[vale widget]

i cant find the channel to do /link

[hexed lion]

Solo/Duo/Trio/Quad 2x #3 SO LAGGY

[median lion]

nah just looked at it ^^

[jolly palm]

I think you linked already

[rapid pebble]

server lagging really badly on

client.connect quad-2x-3.bestrustservers.com

@glacial inlet

@dusk lion

[light jungle]

Where can I see whether it’s an EU server, a US server, or something else? Where do I check that?

[gloomy mural]

it says when you are viewing all servers

[jolly palm]

In discord,on server list or when you press server button ingame

[neon mist]

Why is no admin do my tiket since 4 days ? GG

[static hollow]

if it was a ban appeal, those tickets are looked at by a much smaller team, i kindly ask you to remain patient ❤️

[neon mist]

okay but is 4 days normel

[static hollow]

yes, as there is many many ban appeals, you should expect to wait a week atleast, i understant the frustration it may cause ❤️

[neon mist]

okay but my ban is a misunderstanding

[static hollow]

i understand but that is up to the team to decide.

[echo pine]

Still tuff, being that good that people Reported me 💔 but ngl the supporter i got he is the goat I love him

[neon mist]

The reson is cheating but the person i played with was cheating and im not and after we got band he just said ggs i have cheat the howl time and im band for cheating

[echo pine]

Ngl 5k hours on console 2-3k of it on MnK, poor times ngl

[static hollow]

like i said, sadly its down to the ban appeal team to decide. i understand the frustration it may cause to you.

[neon mist]

okey have a good one i will wait

[static hollow]

thank you for your patience ❤️

[dreamy meadow]

Any <@&513265319096221697> for ban apeal ?

[shadow beacon]

plz i need vpn whitelist

i create a ticket

and i link my steam with my dc

but i still cant play

[ancient ginkgo]

You must wait for a response

[shadow beacon]

ok

thanks

[summer scaffold]

Hi, I hope you're doing well. I'm having trouble logging into your servers; it shows I'm banned, but I've never played on your servers before.

Can you help me?

[ancient ginkgo]

Open Ticket
#❓┃submit-a-ticket

[summer scaffold]

I opened a ticket but a chat room wasn't created.

[broken condor]

You guys support is a scam

[ancient ginkgo]

Try again, or have you already opened a ticket?

[broken condor]

Everyone says they’re not being answered.

I’ve been trying to appeal a wrong ban for days with nothing but automated lies

[summer scaffold]

I created a support request, will I be contacted via DM?

[broken condor]

This appears to be everyone else’s problem as well

[quasi igloo]

@dusk lion tickets might be broken

[ancient ginkgo]

Of course, because there are many tickets, and that is why the response to you was delayed.

[broken condor]

It wasn’t delayed, it still is. It’s been days

How can you guys be that behind, do you have thousands of tickets?

[ancient ginkgo]

Communication is via bot

[broken condor]

But the bot said a mod would reach out shortly and it’s been days

I tried multiple times

[ancient ginkgo]

You must wait

[jagged venture]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient—thank you.

[rapid pebble]

Server lagging again..

[ancient ginkgo]

Which server?

[rapid pebble]

Solo duo trio quad 2x europe

[hexed lion]

FIX QUAD 2X 3

[ancient ginkgo]

@glacial inlet

[rapid pebble]

sm1 ddosing

Solo Quad 2x #3

[hexed lion]

FIX QUAD 2X 3

[west lintel]

quad 2x #3 is really bad but no ping spikes I do think its DDOS

[hexed lion]

FIX QUAD 2X 3

[ancient ginkgo]

The solution will be found as soon as possible.

[rapid pebble]

bro i cant build in peace.. @ancient ginkgo

is Farkas even looking at the chat? like hes not responding to pings.

[ancient ginkgo]

Please wait a little while, it will be resolved as soon as possible.

[small stratus]

admin

solo/duo #5 jimbo cheater admin can u check

[ancient ginkgo]

report him f7

[ancient ginkgo]

It will be checked whether he is using cheating.

[west lintel]

still lagging on Quad 2x -3

[rapid pebble]

mate fix your sever

!RUSTMAGIC

[wild galleon]

i got banned for cheating PERMANENTLY but it was from my train glitching out and i died when it like rubber banded me back

all i had was a bow lol what should i do

[jagged venture]

You should submit a ticket at #❓┃submit-a-ticket

[wild galleon]

ok ty

[jagged venture]

No problem. If you need anything else DM or @ me.

[gloomy mural]

exact same problem i am having

i have submitted an appeal and aware they take time which isn’t a problem

Almost every ban is ban evading like i literally have never played this server before i join then get banned

[summer scaffold]

I understand it's ridiculous. I don't have any VAC bans or anything like that in any game, and I've never logged into the server before. It showed up as banned the first time I logged in.

[gloomy mural]

yeah exactly the same here.

[summer scaffold]

Get well soon, boss, what can I say 😄

[gloomy mural]

big time haha

[brazen garnet]

how do i link my account?

[sinful wave]

Why is my nitro kit broken

i have boosted the server then linked my accounts and i dont get the kit?

[distant zephyr]

Бля рофл забанили снихуя и тикет три дня не смотрят насколько же похуй всем тут

[fossil peak]

Where is the map at for 2x mondays

[vernal pendant]

have you made a ticket ?

[jagged venture]

Type /auth in-game then be patient, if you didnt yet

[summer scaffold]

Did they check your ticket?

[woeful dagger]

how is it fair that i only have 10 mins to reply to my ticket when i was waiting for a week. like im not on my phone every second

[viscid sage]

Hi, can someone from support join voice channel. I have problem

Or dm me

[coral musk]

76561199885254040 cheating pls ban him hes my neighbor

[static hollow]

please make a ticket #❓┃submit-a-ticket

[viscid sage]

@static hollow u have a second?

[coral musk]

i did

[static hollow]

whats up ?

[viscid sage]

can u joing waiting room

[static hollow]

good, thank you very much

[static hollow]

care to DM me your issue ?

[woeful dagger]

@static hollow i submitted a ticket and the question timed out is there a way i can set up a yime to answerr them

[static hollow]

you cannot schedule a time, all i can say is create a new ticket, sorry for the frustration caused.

[woeful dagger]

ya getting banned for no reason is frustrating

[static hollow]

i understand, and i apologise.

[warped jacinth]

Dawg after waiting for 10 days I had to make a new freaking ticket, are you serious??

[lethal kite]

i linked but i didnt get anything in server

[covert mesa]

<@&513265319096221697> solo duo trio 2x - 3 "DeyIG" HARD cheating he needs to be banned like now bruh i alr submitted a tiktok

[warped jacinth]

Like thats frustrating ASF, I waited 10 days and checked my ticket status and i didnt have one. So now i had to create a new one. So now i have to wait EVEN LONGER. like wtf?

[static hollow]

use /aut in game and let me know if that fixes it for you.

[static hollow]

whilst i understand the frustration, i advise not pinging the admins, your ticket will be looked at as soon as possible.

[covert mesa]

thank its just annoying when dude roams around my base im just stuck liek legit just headshotting only from miles with tommy and im only getting invalids on him

[static hollow]

i know man and i understand how frustrating that must be. but i can assure you that your ticket will be looked at asap

[jade otter]

How do i make the kits update to give me booster role?

[hazy fog]

if i depo on rust magic how many times can i use the deposit kits?

[pastel stump]

hi its been 12 days since i sent a unban appeal should i send another one or do i wait?

[novel bronze]

how long doies it take for a reply ? i got a suspicionm account kick and says to appeal

[next leaf]

how to i appeal a suspicious account ban? ive made a ticket but gotten no response

[novel bronze]

same here

[stark egret]

hey can an admin hop on the ticket I made? blatant aimbotter runnin around lol

[novel bronze]

thewy take forever

[fast saddle]

anyone know if duo 2x #5 is frozen?

[mortal swan]

/verify

[remote copper]

/verify

[ancient ginkgo]

Please wait, we will reply to you as soon as possible.

[ancient ginkgo]

Open ticket #❓┃submit-a-ticket

[next leaf]

i have, ive gotten no response in 7 hours

[ancient ginkgo]

Im sorry but the response is delayed due to the large number of tickets

[ancient ginkgo]

The response time is approximately 3 days to a week; if it's longer, please send me a private message.

[ancient ginkgo]

I apologize, but you will have to wait because there are many requests in the same department, so the response to you will be delayed.

[surreal lotus]

hey, i've been banned for over 8 days without a reply to my ticket, can some staff member message me or something?

[long night]

Hello aver yone ! Can support team fix lag on duo #5. It unplayable

[jagged venture]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient—thank you.

[surreal lotus]

one of the staff members said to contact someone after 7-10 days... idk

[jagged venture]

You can, but it’s up to the admin whether they’re able to help you or not.

[hot bramble]

./auth

[jagged venture]

You have to wait a bit.

[fair delta]

How long is the general wait time for a response on my ticket?

[jagged venture]

Depends what type of ticket. Can be hours or days

[fair delta]

Suspicious account ticket

Made it about 12 hours ago

[hot bramble]

Yes, it takes time

[jagged venture]

Yeah, that category is the most used. Please be patient. Our staff team is working as fast as posibble.

[fair delta]

Thats okay, thanks for the response

[jagged venture]

If you need anything else, let me know.

[fair delta]

Ill just wait for the reply but thanks!

[brisk forge]

I would like to know how it happened that my friend was unbanned but I wasn't, while we were writing an appeal at the same time!?????

Can I find out if my appeal is still active or has it been closed?

[jagged venture]

Text in ticket DM channel with the bot, it will say

If you need help with it, text me in DMs

[pliant yoke]

bro i wait 5 days already and no one answer my ticvket maybe week

[jagged venture]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient—thank you.

[pliant yoke]

bro but i havent even played the server i getg kicked for suspicious account like tfd

[muted bane]

Hello brother, how are you? Please be patient, it takes some time to review the tickets. If you don't receive a response within 10 days, please contact me privately.

[jagged venture]

Just be patient. I understand, Its just a precaution

[hot bramble]

Bro leave me some tickets i wannna help tooo bruh

-_-

[warm rover]

10 days How can 10 days be the reason your bot bans for no reason Make sure the bans are for suspicious accounts and those where you buy the game and are told you can play in 10 days ! Since you're acting strangely, what's with this 2 days, but 10 days is shameful
This isn't directed at you, but what are the server administrators waiting for to recruit moderators If you're waiting 10 days for a ticket, maybe they should get moving.

[jagged venture]

The Ban appeal tickets are handled by different smaller admin team. Its due to carefull review

[jaunty galleon]

where do get a tickit

[muted bane]

#❓┃submit-a-ticket

[manic sequoia]

yo i tried to open a ban appeal ticket and it wont open could someone help

[jagged venture]

Yes

DM me and send screenshot

[silver tendon]

Hi, I got banned about 3 months ago, I don't know why. Can you help me? (ticket)

[jagged venture]

Yes, you need to be patient. Our staff team goes though these tickets like in a queue.

[manic sequoia]

i got it to work thank you for trying to help

[jagged venture]

Great job, if you need anything else, @ or DM

[steep solar]

So that means that you are 3 months behind on the appeal list? So I got banned for no reason 9 days ago so I might get an answer in April then or what?

[ornate reef]

Can someone look ban appeal ticket ?

[ancient ginkgo]

just wait .

[static hollow]

the ban appeal tickets are looked at by a much smaller team, i can understand it may frustrate you but i kindly ask you stay patient, they will look at it when they can.

[ornate reef]

im waiting like 2 hours

im banned for dumb cheater ingame friend

[static hollow]

as stated above, the team for ban appeals is much smaller due to careful review. and they will get to your ticket as soon as possible.

[vital frost]

fk cheaters stay banned bozo

[summer scaffold]

Guys, when are you going to check the ticket?

[quasi igloo]

working hard on this copy and paste your the only mf i seen in here all day long all week

w work ethic

[static hollow]

i can only provide what i know.

[summer scaffold]

<@&1401500327035011153>

[hushed robin]

Don't ping moderators

[jolly palm]

?

[jolly palm]

Why don't

[summer scaffold]

My ticket has been sitting there since yesterday, but no one has checked it.

[jolly palm]

Alr

[hushed robin]

Its against the rules and is genuilly anoying

[jolly palm]

the tickets are looked at by a much smaller team, i can understand it may frustrate you but i kindly ask you stay patient, they will look at it when they can.

[summer scaffold]

What's really frustrating is my situation.

[cursive bramble]

Слушаю вас

[jolly palm]

Horosh

[jolly palm]

Right language?

[summer scaffold]

I've never played on your server before, my account doesn't have a VAC ban or anything like that, but I've been banned from your server.

[cursive bramble]

Bro I can’t know where I tagedd

And first I say in Russia

[jolly palm]

Up on screen chat name

[steep solar]

I have waited 9 days without an answer so you can atleast expect to wait another week before u hear anything

[summer scaffold]

Nonsense

There's nothing that warrants a ban, and I'm being removed, but what does it mean that the resolution process takes a week?

[jolly palm]

What rule paragraph?

[stark solstice]

How do I know which servers have scientists that move, and which don’t?

[viral ridge]

For the past month or two the weapons trades at Outpost have no been present, at least on the american 2x servers. Is this intentional or a bug?

[jolly palm]

Just join and check, I don't know other ways

[stark solstice]

That sucks, I wish there was a way to tell without joining. Especially when I wanna get on at wipe.

[jolly palm]

Dm admin🤷‍♂️

[static hollow]

yeah sadly there is no other way to tell except for joining and testing im afraid.

[glacial inlet]

Scientists usually move on all of our servers, except when there is lag and they have to be disabled

[quasi igloo]

in the best possible way im saying your active good job

[quasi igloo]

hes allowed too ping mods especially trial mods

[quasi igloo]

great advice bro

[jolly palm]

Ofcs

All for you

[quasi igloo]

❤️

[austere cape]

Is anyone able to respond to the ticket regarding the account ban?

[ancient ginkgo]

Just wait, they will reply to you as soon as possible.

[hardy jackal]

Very hard lag on solo only 1.5x #2 right now

[grim rose]

client.connect quad-2x-2.bestrustservers.com No loot boxes appear in Harbor xd server

[jolly palm]

Wait a time, they are spawning as fast as many online

[tiny scaffold]

Solo only #4 has not wiped

[jolly palm]

Are you sure?

[austere cape]

I've been waiting since January 26 :/

[sinful flame]

Can you ban paraszit? he has been cheating for a while and no one does jackshit

Eu modded 3x

[jolly palm]

https://discord.com/channels/277748656420028426/1118287481322872842

[sinful flame]

gg useless ahh admins

[hardy jackal]

I've been waiting for response for more than an hour and lost all progression cuz of server lag

BestRust? More like lag-rust-no-caring-adminsrust

[jolly palm]

the tickets are looked at by a much smaller team, i can understand it may frustrate you but i kindly ask you stay patient, they will look at it when they can.

[ancient ginkgo]

I apologize, but there may be a delay in responding to you due to the large number of tickets.

[austere cape]

Sure, then I'll keep waiting. I hope I get a response soon.

[patent grail]

how to choose wich oil rig camera i want on my station when there is multiple oil on the serv ?

[jolly palm]

Randomly

[alpine wolf]

I was kicked for suspicious account? Is it just because my account is new or smth??

Idk what kind of ticket Im supposed to make. It’s dumb I can’t just buy a game and play a server.

[jolly palm]

Ban appeal

[alpine wolf]

I made that one, me and my duo wanted to start the server on time but now I’m late

I’m pretty sure I already went through this process when I first played this server too I don’t remember. But all my stuff is linked.

I played for like 5 minutes and got off to hop on another server. Why would I need to do this process again??

[vale fern]

why no map vote for trio 2x 4

[sinful vale]

pls check my ticket <@&513265319096221697>

[atomic goblet]

does bestrust servers have maps that wipes in 3-4 days?

[old beacon]

check the #📅┃wipe-schedules

[wintry nest]

Hello, I opened a ticket because two players are playing on a single-player server, but it was rejected due to lack of evidence, despite a video clearly showing the situation. What else should I do?

[jolly palm]

You have screenshot with reject?

[wintry nest]

Yes, but I can't send it here.

[jolly palm]

Dm me

[cold vessel]

sorry to ask but can an admin check my ticket?

[jagged venture]

Yes, our staff team is checking up on tickets constantly. Please be patient.

[topaz phoenix]

I need an administrator to review my player report ticket. They have been using cheats for 3 hours, he have 60 hours, new profifle

[hardy cradle]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. We assure you we will get to yours as soon as possible.

[earnest lintel]

What does "suspicious account" mean?

[hardy cradle]

The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here #❓┃submit-a-ticket Please be patient while waiting for a response.

[earnest lintel]

I made a ticket

[topaz phoenix]

I got a notification that they were reviewing it. Does that mean they already reviewed it and found nothing? Because it's obvious this guy is cheating.

[hardy cradle]

Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. Thank you for your patience.

[hardy cradle]

They are in a phase of spectating him and checking everything out, i don't know what they found or their decision.

[topaz phoenix]

It was 3 hours ago, I don't think they need more than 10 minutes to realize he's using cheats.

[hardy cradle]

Sorry but i don't know what happened or what's going on, but i can assure you that the mods were/are on it. There is a chance that the guy you reported isn't cheating and he didn't get banned.

[tribal egret]

what

[topaz phoenix]

Is this a joke? He let me into his house and showed me how I wasn't harmed.

[hardy cradle]

Iam not a mod and cant do anything about him or the ticket

[vagrant wadi]

I applied for moderator role 3 days ago, am I rejected or just there's a big queue?

[topaz phoenix]

talk to mod please for me, your best friend

[dim idol]

HI

any admins here?

i am banned by using VPN? i need to play the server plzzz

[vale zinc]

Hiya

[dim idol]

hy

[vale zinc]

https://discord.com/channels/277748656420028426/1118287481322872842

[hardy cradle]

you're having connection issues due to your VPN. To get whitelisted, you'll need to submit a ticket on our Discord you can do that here:⁠ #❓┃submit-a-ticket

[vale zinc]

moderators are slaying the day as i see

👍

[hardy cradle]

Yessir, gotta do my job

[topaz phoenix]

Solo1v12 see my ticket please

[hardy cradle]

@vale zinc can you check DM?

[vale zinc]

sure, what ticket?

[vale zinc]

yuppetrs

[topaz phoenix]

report player

[hardy cradle]

Since all moderator applications are reviewed thoroughly, the process may take some time. He will get a message once his application is accepted or rejected.

[vale zinc]

So just to let you know, those are only done by Admin +

[topaz phoenix]

in solo duo trio x2 #5. https://steamcommunity.com/profiles/76561199744648632/. 60 hours player only hit head

[vale zinc]

Ill happily have someone look into it, but my moderator here has been very professional and has been doing great hard work, you disrespected him. Please apologize.

@topaz phoenix

[earnest lintel]

@vale zinc Can you check the tickets for the suspicious accounts? Or just the admins plus

[vale zinc]

Well my name says admin

and im confused what you mean?

[topaz phoenix]

I speak Spanish and use a translator; I'm not sure if any of the words I used sounded inappropriate. I apologize if anything did. I like the server, and the experience is negative when playing like that.

But please check that guy

[vale zinc]

Muchas gracias por la explicación. Yo voy a empezar con la investigación ahora.

[earnest lintel]

I opened a ticket and was kicked even though I had been on the server for over 6 hours.

[vale zinc]

Ban appeal

[dim idol]

HI

[hardy cradle]

Hi

[topaz phoenix]

Thank you very much, I look forward to your replies.

[earnest lintel]

already done

[dim idol]

Your ticket has been successfully opened in our DMs! but i still cannot entry server

[vale zinc]

Correct, you must wait until someone concludes your ticket. Please be patient.

[vale zinc]

Perfect. Be patient please.

[dim idol]

ok thank you can u deal with it faster because my friends are waiting for me appreciate it i love u

[vale zinc]

Sorry, I only tell my close friends, mom, and family that I love them. But ill happily let you know that it will be handled :)

[dim idol]

when can i be handled

[vale zinc]

uh, you cant be handled. But your ticket, soon hopefully

Ill let someone know

[dim idol]

😂

[cold vessel]

3 hours 🥀

[vale zinc]

?\

[cold vessel]

since i made my ticket yall too slow

[golden acorn]

Any admin on right now? May I ask for the official logo of Best Rust

So I can use it for my youtube contents.

Thanks

[warm hedge]

can u get banned for being toxic and racist and homophobic?

[golden acorn]

I think yes, Read rules above.

[plush abyss]

Hello guys i got banned perm for Suspicious Account

what can i do?

[jolly palm]

you can get mute

[ancient ginkgo]

Open ticket #❓┃submit-a-ticket

[halcyon bolt]

Can somebody check my ticket

[ancient ginkgo]

Just Wait, they will reply to you as soon as possible.

[sand cloak]

Why am I kicked from the server a few seconds after joining, with a string of text related to VPN displayed?

[jagged venture]

Make a ticket #❓┃submit-a-ticket

VPN Whitelist question

[fluid dune]

What do I need to buy to use Skinbox?

[jagged venture]

Skin box is not avaible right now.

[fluid dune]

oh thanks

[jagged venture]

Let me ask higher up. Ill let you know more info.

[jagged venture]

Yes, confirmed. Not avaiable

[patent grail]

can u answer ticket like its been a day for now

[jagged venture]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient—thank you.

[kind wadi]

is there admin online in duo 2x eu?

[ancient ginkgo]

yes

[kind wadi]

well i got 4 man squad living next to me

[ancient ginkgo]

report him f7

[patent grail]

like is there even an admin ?

u let ticket for cheating opened during 24h like whats is the point of doing ticket

hello an admin to ban a blatant case of cheating plz ?

[ancient ginkgo]

Report him f7. The admin will check if he's a hacker or not.

[patent grail]

already did it and a ticket sice yesterday and no responses

[wintry grove]

can someone please review my ticket ive been banned for ban evading and i just started rust and want to play with my friends

and ive mever played before

[brittle perch]

The ban appeals are handled by a small but dedicated team. They are very thorough and work in order no exceptions. Please wait patiently for your turn.

[wintry nest]

Is it possible to close my ticket? I haven't been able to open another one since last night.

[chilly hazel]

Can someone tell me how the wipe channels work it is so confusing. It keeps saying a server is about to wipe and adding the maps votes. But then it doesn’t wipe.

[marsh peak]

/verify

[hardy cradle]

It says on the top of the message when its gonna wipe in #🔔┃wipe-reminder

[chilly hazel]

Well it said this morning that it will wipe in 12 hours. I thought it was weird cause it is a weekly and wiped Sunday. It never wiped

Now it is sayin it is going to wipe tmrw

[hardy cradle]

Maybe it was a other # of the 2x or 3x server

[river wave]

/verify

[sick iris]

I have seen 3 trio in a duo server in an hour, is anyone actually monitoring this or is duo just a recommendation?

[ancient ginkgo]

report him f7

[sick iris]

done ty

[wild galleon]

how long does it take for ban appeal to get response?

[ancient ginkgo]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient thank you.

[daring ermine]

staff closing my ticket after purchase with no reply? sad to see.

[heady lichen]

How long does it take usually for a ticket to be seen?

[daring ermine]

3 days usually

ifits a vip one

[hardy cradle]

As soon as possible, Please be patient thank you

[lost yarrow]

@! 𝐒𝐘𝐂 | K24HITMAN IS AN INSIDER DO NOT LET HIM IN YOUR TEAM

[snow fern]

how do i use my 2x kits

[analog oar]

./kit

[broken condor]

hi. you guys closed my original support ticket without even replying

I just resubmitted it

[quick musk]

i used best rust code how do i claim 3 high quiality skin

[sick iris]

how long does it get for someone to review reports on F7 for people playing as trio>

I just reported 3 ppl an hour ago and they are still playing as trio

[ancient ginkgo]

any server?

[sick iris]

duo

connect 95.214.180.250:28015

[upbeat imp]

guys solo duo #2 server they are playing 3 person and its enough i cant play

they are near to me

[ancient ginkgo]

any server?

[upbeat imp]

SOLO/DUO #2

[ancient ginkgo]

report him f7 bro

Just submit a Player Report ticket

[upbeat imp]

i did both of them i hope they will get ban soon cuz i cant play cuz of them

[ancient ginkgo]

If you have a video, open a ticket and submit the video along with their Steam ID.

#❓┃submit-a-ticket

[barren gull]

how many tickets are they doing a week? Im still waiting for almsot 3 weeks now

[tardy jackal]

any admin that can look at my ticket solo/duo 3x they are raiding in 3 man team

[brittle perch]

that seems a bit long could you dm me your ticket number?

[ancient ginkgo]

just wait

[grizzled shell]

How do I get discord I linked everything and it js says no permission

[jagged venture]

you need to say /auth in-game

[grizzled shell]

Thanks how do I get the nitro kit

[brittle perch]

boost the discord server and /auth in game.

[visual barn]

<@&1259126811476885524>

[pliant gate]

I was unjustly banned from your server, and this is my fifth ticket, but the ban hasn't been lifted.

[static hollow]

The ban review tickets are looked at by a smaller team, therefore it my take sometime before yours is seen.

[dusk garnet]

24 days waiting for a response to a ban appeal

[gusty mesa]

thats funny they say 1- 14 days and your on 24 ha. yea Im waiting on 12d

[pliant gate]

Finally, unbanned me

Thx

[scarlet leaf]

Hello

[tardy jackal]

admins were totaly wrong lol there were atleast trio on solo/duo server and they said me they were not just raided them and 3 sleepers in tc room then idk how they were watching them making ticket rn with proof

[marble mountain]

<@&513265319096221697> \

i just boosted the server

whers the kits ?

<@&464827801644695552>

[lilac tangle]

Use /auth in game

[marble mountain]

thx man

[foggy bridge]

Hey guys, I just got kick/banned permanent from playing here. I'm new to rust got 12 hours, legit bought the game yesterday. A guy submits a ticket saying I headshited him suspiciously and I get insta banned. Now I made a ticket and you guys are taking forever to respon like, I'm not hacker just maybe somewhat good with sar's. Can a mod please just look at my ticket, I just want to play on the server.

<@&464827801644695552>

It's crazy how u guys insta ban someone who just submits a ticket of someone he thinks is cheating and the guy gets insta banned and now for that guys to get unbanned cause he's not cheating takes like a month.

[ancient ginkgo]

Hey, I know it can be frustrating, but please understand that there are a lot of tickets, and new ones are constantly coming in. Every ticket goes into a queue. Please be patient thank you.

[foggy bridge]

Just cause i have 12 hours doesn't mean i'm cheating like holy

[foggy bridge]

you just copied and pasted that message, thanks a lot dude

[ancient ginkgo]

I'm sorry, but you will have to wait for a response.

[foggy bridge]

That's why there are no new players to rust they just leave the game cause of this bs

[acoustic quest]

There are a few admins that can look at ban appeals . Mods can not look at them .

[foggy bridge]

how do i get insta banned then?

5 mins

they are quick at banning huh

[acoustic quest]

its not a person banning you . it is a anti cheat bot.

[foggy bridge]

so this ac just bans ppl who headshots people

nice ac you got there

[jagged venture]

What did you get banned for?

[tidal ermine]

I got kicked for suspicous account lol

[jagged venture]

Yes, Its a precation. Make a ticket.

[muted bane]

Hello brother, I hope you can be patient. This usually happens to new accounts, accounts with fake hours, or accounts purchased from sites like G2G. You can open a ticket here #❓┃submit-a-ticket “ban appeal”

[wintry nest]

Is it possible to close my ticket? I haven't been able to open another one since 2 days now

[tardy wagon]

İm not playing the game for a month and today i tried to play and it said i got Perm banned but i didnt do nothing. İ opened a ticket and no one answers 🙂

[fluid dune]

when I attach weapon attachments (like holo) in Rust, they don’t appear on the gun in-game even though they’re equipped.

how can i fix it?

[karmic stump]

I am pretty sure it is just a glitch same thing happend with me rejoin/put the holo sight off and back on.

[fluid dune]

it didnt work :/

[karmic stump]

Hmm.

I don’t really know then.

[analog oar]

like they just never appear ???? even after a delay

[fluid dune]

i just realized now it is completely doesnt working

even though I have an extended magazine attached, i have 30 bullets.

can i send a video?

oh i cant

[quaint wagon]

Where can i have white list

I link my account and steam already

[fluid dune]

BRO ALL WEAPONS ARE BUGGED

i cant use holo on any weapon

or extended mag

nice game!!!

[analog oar]

try repairing your game. what server are you playing onn ?

[fluid dune]

i crafted new attachments and it worked lol.

i think old attachments are bugged

[solar vessel]

Hi, is it possible to delete my ticket? I can't open any more

[vale zinc]

What type of ticket?

[solar vessel]

VIP store. I just replied in the ticket

[ancient ginkgo]

You don't need a whitelist to play on the server; just link your account to bestrust.com if you want a kit.

[foggy bridge]

suspicious acc

look in best moments, imma send the clip that I think I got banned for

[solar pebble]

I accidentally deauthorized myself from my tool capboard; I have too many Shotgun Traps. Could you help me?

[muted bane]

Hello brother, I hope you can be patient. This usually happens to new accounts, accounts with fake hours, or accounts purchased from sites like G2G. You can open a ticket here #❓┃submit-a-ticket “ban appeal”

[steep solar]

11 days now for me without an answer, what are the odds I will hear anything before this weekend or atleast before force wipe??

[foggy bridge]

nice copy and paste

and btw I did already submit one, 10 hours with no response

I legit bought the game yesterday to play with my friends and now I can't play it cause of this BS

[static hollow]

Ban appeals are dealt with by a smaller team, i understand it may frustrate you, but they will get to your ticket as soon as possible.

[foggy bridge]

you should say it will take 10 days for them to see and not soon

I get false banned while I was legit after 5-10 minutes of the shot for "suspicious acc" maybe cause I bought the game yesterday. Now to play again I got to wait more than 10 days, craaaazy

[muted bane]

I will help u dm me

[solar vessel]

VIP store. I just replied in the ticket

[foggy bridge]

I dmed u

[tardy jackal]

i have a cheater on SOLO/DUO 3x and i have opend ticket but for some another thing

any admin who can jump on it will be quick bro is hiting only hs

[tidal ermine]

Is an admin going to reply to my ticket ? I’ve been waiting almost 8 hours for someone

That’s a bit ridiculous regardless if you guys are busy or not

[covert wing]

i dont know why i have 110 ping, i need help

[crisp swallow]

hi, do you have any problem with the internet?

[covert wing]

nop

i try in other servers and i have like 30 ping, i dont know why only in bestrust

[crisp swallow]

On which server are you having the problem?

[covert wing]

all bestrust servers

[crisp swallow]

so that's a very broad term, it's special.

What region are you from?

[covert wing]

i have always played on bestrust and never have problems

but since 2 days i have too ping

[covert wing]

europe

[crisp swallow]

So everything was fine the whole time, but now you've had a problem for a few days?

[covert wing]

sep, yesterday join a server and is imposible to play

i try like 20 min on other server and its ok 30 ping but only have problem on bestrust

[crisp swallow]

If it were more people, you would be the only one complaining. Maybe the problem is on your side? I'll try to ask my superiors if they don't see more problems.

[covert wing]

ok perfect

[crisp swallow]

Create a ticket and tell them your problem. They will help you.

[jagged venture]

There is nothing wrong with copy pasting. Yall are asking the same questions all the time.

👍 Good luck with your case

[wary oar]

hello i got banned for suspeics acc

please help me i want play wipe rn
and i cant make a ticket

[jagged venture]

Hello brother, I hope you can be patient. This usually happens to new accounts, accounts with fake hours, or accounts purchased from sites like G2G. You can open a ticket here #❓┃submit-a-ticket “ban appeal”

Why cant you make a ticket? DM me and send me pic

[crimson merlin]

i made two false ban appiels but every time no one awnserd and when i typed a message it said i have 0 tickets but never a message that my ticket was closed i have been waiting for 12 days anbd i have been told its gona take abt a week

i realy wana play w my friends but i cant

i got a ban evasion ban for no reason

i never got banned before and i own only one acc

[steep solar]

Same, also been waiting for 11 days :/

[crimson merlin]

your tickets are doing the same ?

[steep solar]

" You currently have 0 ticket(s) being looked at by the team "

[crimson merlin]

yes

exacly the same isue

like is it just me or bestrust ticket moderation sucks

every time i made a ticket i got a slow response

i think they have way to many servers and players and not enough ticket mods

[jagged venture]

Your ticket has been closed.

[crimson merlin]

but why

i demand a explenation

i did nothing wrong

[steep solar]

meaning what? it was denied or they lifted the ban or what? They just remove tickets without even telling anything?

[crimson merlin]

i think they do

out of lazyness prob

like no offence but you guys need beter moderation for this

[jagged venture]

DM me ill get more information

[crimson merlin]

my ban was for ban evasion but i live in a big apartment building and i know few people here who play rust so if you see the same ip its probably why

i can think of 4 people who play rust in this building

[jagged venture]

Guys, the tickets are handled by admins. They go through every carefully. The slow response is caused by too many tickets with smaller staff group. Aldo, we are sorry for the wait.

[crimson merlin]

i get that thers no issue with the wait i have time but im upset abt the fact that they closed two tickets with no response

[jagged venture]

DM me also, ill try to get you some final statement from them.

[crimson merlin]

alr ty

[foggy bridge]

dw abt it he helped me with it and it already got solved

[lethal garden]

hey. its been almost week from my initial ticket regarding this ban for sus account. how do i contact someone please regarding that?

[jagged venture]

Don’t worry, I was just referring to your message.

[jagged venture]

Is the ticket still active?

[lethal garden]

We have received your answers. A staff member will reply soon. this is what i have in DM's. last message

[jagged venture]

DM me

[copper forge]

yo it s there anyway to put both oilrigs like 2 large or 2 small on computer station?

[spiral yacht]

unfortunately you cant, only the one cam code will work

[jagged venture]

The camera codes don’t change based on how many oil rigs are on the server. They’re always the same. For small oil rigs use OILRIG1 and OILRIG2. For large oil rigs use OILRIG_LRG1 and OILRIG_LRG2.

[worldly oasis]

Hi, I've been banned for no reason, could you please look into it?

[jagged venture]

Hey, tickets are handled by a smaller group to ensure careful review, so please remain patient. Depending on the category, tickets may take several hours or days to be resolved. Thank you.

[wary oar]

look my ticket
i want to play on my account?

never had problems

[rose pumice]

discord kit ?

[spiral yacht]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received.

[quasi igloo]

@cursive nymph can you help me with smh

Someone started my ticket then I haven’t got a response in like 3 hours after the initial message

[vale zinc]

dont ping higher staff

what do you need help with?

[quasi igloo]

Nothing that you can help me with I’m pretty sure

Unless you can respond to staff applications

[vale zinc]

Staff applications take time to process

[quasi igloo]

I though only hr could

[vale zinc]

You pinging staff to look at them doesnt reflect well

[quasi igloo]

I have an answer im not asking for him to read it

The person left my ticket for more than 3 hours

[vale zinc]

Yes, as i said, they take a while to process

Please be patient

[quasi igloo]

Still not what I’m saying

[vale zinc]

Clarify

[quasi igloo]

A person opened my ticket asked a question then now has left me on delivered for 3 hours

[vale zinc]

Okay so

[quasi igloo]

I have communicated with prosper before

So as him being staff hr I thought he could be off assistance

[vale zinc]

If you read what i said properly, you would see the statement, “they take a while to process”. If it hasnt be accepted or denied, wait for a response in the ticket. Dont come into public channels announcing it to everyone

[quasi igloo]

What are you even saying

Your the one announcing it

[vale zinc]

Wait for a response in the ticket

[quasi igloo]

I asked him for a hand as I know that usually after an hour if a ticket has no reply from the staff member you can ask for help

[vale zinc]

Go to our dms

no need to handle this here

[quasi igloo]

I simply asked prosper a question not sitting in here announcing things

[grave rapids]

can someone tell me if theres a north america quad server being wiped or recently wiped ??

[vital frost]

we are being teamed on

4 different names on our base trying to go deep on a trio server

any admin mod ?

[late wadi]

splits.gg code not worek

[static hollow]

as in the promocode on split.gg ?

[static hollow]

#⏰┃wipe-feed typically the earlier ones are NA

[static hollow]

have you made a ticket ?

[slow stirrup]

#admin

[late wadi]

yes

[late wadi]

it jus says error invalid code

[molten veldt]

I bought something but didn't get it.

[spiral yacht]

Hello, For specialized assistance with purchase and kit delivery issues, create a https://discord.com/channels/277748656420028426/1118287481322872842 here in the "VIP Store" section. We apologize for the inconvenience and appreciate your patience.

[slow drum]

hey just to tell that there are a team of 3 player on my duo and im solo

i have theirs name

annas nasser and mr abas

[jagged venture]

Yes please report them #❓┃submit-a-ticket

[muted bane]

Can I help you?

[odd orbit]

TWO WEEKS OPENING BAN TICKETS. NO RESPONSE YET

[hallow compass]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[wise terrace]

How do you vote on a map I just get sent to bestrust shop

[ancient ginkgo]

#1466383632770797683 #1466776225497485473

[desert cave]

/verify

[ancient ginkgo]

or go category bestrust map voting

[ruby wigeon]

Check whether your accounts are linked on https://link.bestrustservers.com/
In the game, you must first use the /auth command, then the /kit command.

[hazy coral]

Hello, I opened a ticket two days ago, how long does it usually take to get a response? Thank you

[spiral yacht]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received.