#❓┃support-questions

1 messages · Page 33 of 1

round tusk
#

it span around outpost middle of map for like 15 minutes for no reason

#

not shooting at anything or anyone and not coming when i tagged it 3 times

serene pollen
warped jacinth
#

Is there anything I can do to make my ticket get looked at faster? its been about 24 hours.

nova wren
#

Same bro some people been waiting for days

crisp karma
#

need help whit 2 people teaming on a solo server

#

nvm they got kick thanks

wide kraken
#

do BP's wipes on servers that wipe weekly?

ruby bronze
ruby bronze
gusty mesa
#

@warped jacinth I understand . I never played on this server and was perm band.

quiet folio
#

Ive gottt high ping on bestrust servers
when im any other server ping is fine, but bestrust i got 150+ ping
also other games work well
can anyone help??

#

pls?

reef anchor
#

ME & friend also banned for teaming but we dont. we not a toxic players or something. Please check our tickets. There is a mistake
<@&464827801644695552>

reef anchor
earnest gorge
eternal grail
#

Guys my game is super laggy, my ping is less than 70 and I am playing on a 5080 on low settings. I dont know where the lag is coming from

edgy citrus
#

Cheater on Quad-x2 Robin Hood

oblique schooner
eternal grail
#

do i report here or on another channel?

fervent sinew
#

Pls check ticket

torn scaffold
#

check ticket pls

fervent sinew
reef anchor
night cedar
#

hello why can I not get any kits after linking anything @digital turtle

reef anchor
#

Every one says soo long

night cedar
#

I joined and linked everything why is it saying no permission

oblique schooner
# quiet folio Ive gottt high ping on bestrust servers when im any other server ping is fine, b...

Hi,
Since this issue happens to certain people only, you would have to run a free, open-source software that traces the route between your computer and our server. We will then send the result to our network provider, so they can resolve your issue.

  • Download WinMTR and extract the .zip file to your desktop. ( https://sourceforge.net/projects/winmtr/ )
  • Open the WinMTR folder, navigate to the folder corresponding to your Windows version (32-bit or 64-bit), and run WinMTR.exe.
  • Input the IP address of the server you are playing on. (without the port)
  • Click "Start" and initiate the server you're testing. If no connection issues are detected within the first 5 minutes, restart the test.
  • Continue playing for at least 5 more minutes after a connection error occurs, then click "Stop" in WinMTR.
  • Select "Export Text" and save the .txt file to your desktop as "WinMTR."
SourceForge
WinMTR

Download WinMTR for free. WinMTR is a free MS Windows visual application that combines the functionality of the traceroute and ping in a single network diagnostic tool.

oblique schooner
gusty mesa
#

/link

oblique schooner
gusty mesa
#

I cant go in to a game. some how I was band with out ever playing on this server ever. I have no problems join any other server but this 1

#

My ticket just open for hrs

quiet folio
oblique schooner
gusty python
gusty python
ebon plank
#

hi, the skinbox doesnt work ?

gusty python
#

We dont have skinbox because its against facepunch tos.

finite slate
#

Hello, quick question. I don't find the VIP on the store, can i have the direct link please ?

oblique schooner
# gusty python Its `/auth`

/auth is only used if he didn't link his account yet, which he did. He has an issue on the server where he cannot use his kits therefore, /link is the right command.

oblique schooner
#

There are que priorities but there aren't any ques most the time

#

For modded servers you can buy kits otherwise you need 750 playtime for que priority vanilla

#

You can find the link to our store by typing /info in our modded servers

finite slate
#

idk if this privilege is still available

oblique schooner
#

But again there is no such kit as vip you can use only a que skip

finite slate
#

okey thx

oblique schooner
gusty python
oblique schooner
gusty python
swift mica
#

whys it lagging

gusty python
# swift mica whys it lagging

If you'd like, you can open a ticket and you would have to run a free, open-source software that traces the route between your computer and our server. We will then send the result to our network provider, so they can resolve your issue.

  • Download WinMTR and extract the .zip file to your desktop. ( https://sourceforge.net/projects/winmtr/ )
  • Open the WinMTR folder, navigate to the folder corresponding to your Windows version (32-bit or 64-bit), and run WinMTR.exe.
  • Input the IP address of the server you are playing on. (without the port)
  • Click "Start" and initiate the server you're testing. If no connection issues are detected within the first 5 minutes, restart the test.
  • Continue playing for at least 5 more minutes after a connection error occurs, then click "Stop" in WinMTR.
  • Select "Export Text" and save the .txt file to your desktop as "WinMTR."
SourceForge
WinMTR

Download WinMTR for free. WinMTR is a free MS Windows visual application that combines the functionality of the traceroute and ping in a single network diagnostic tool.

compact locust
#

Is there a reason Arctic has not yet reset once in more than 8h on the #3 trio server ??

gusty python
compact locust
#

should we expect server restart to fix it?

gusty python
cursive lava
#

I have been making continuous tickets on m y suspicious account ban and no replies can an admin please review mine

#

HELP PLS

gusty python
cursive lava
#

a month

#

and I made numerous tickets

cursive lava
#

dyylan shut up stinky

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u smell that shi\

hard vine
#

hello i made a ticket because i tsays im ban evading i dont know the reason if s1 can help

cursive lava
#

stop typing stinky dyylan

#

bruh maybe cuz u cheated dumbas

gusty python
hard vine
gusty python
hard vine
#

i havent played the server in lile weeks and i join and im banned

#

today

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im playing on another server and its okay i dont understand

gusty python
# hard vine today

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

If your ticket goes on for a week without being responded to, I can offer you a chance to have your ticket expedited.

hard vine
#

but can i not now the reason or something

gusty python
#

If you feel it's inaccurate your only channel is appealing.

hard vine
#

ban evanding but what? i havent done nothing

gusty python
hard vine
#

okay thank you

autumn fiber
#

Hello everyone

cursive lava
gusty python
cursive lava
gusty python
cursive lava
#

yes

gusty python
# cursive lava yes

Alright. I'll forward it to administrators but it helps your appeal if you remain patient.

uncut fulcrum
#

how do i link my discord kit

gusty python
nova wren
#

guys pls we re having network problems

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any admin we re raiding

nova wren
#

admins admins

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they arre teamingg 5 people in a trio server

bright sorrel
languid path
#

Is there any official who can help me? I'm literally going crazy.

gusty python
languid path
# gusty python What seems to be the issue?

I've been waiting for my ticket for almost three hours. I know yours busy replying; there are so many messages, but please be considerate of my feelings. I'm literally going crazy.

quasi igloo
gusty python
#

Sure thing brother. We always do. What kind of ticket is it?

languid path
#

i get Kicked: Ban Evading [ID:]pzfYBPcv0 | Timeleft:Perm

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I was banned after four or five days of playing. I will never cheat, and my account is worth thousands of dollars.

gusty python
#

Unfortunately the average response time for bans is approximately 3 days, but if it runs a week or longer I'll be able to expedite your ticket for you, though no sooner.

languid path
#

I have videos of me playing, recorded clips, everything is recorded.

gusty python
quasi igloo
gusty python
languid path
#

Can I know the reason? Please explain it to me simply.

quasi igloo
#

Okay

gusty python
# languid path Can I know the reason? Please explain it to me simply.

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

There is a long backlog of tickets, so we cannot simply allow people to 'butt in line'. It would be unfair.

#

The process for expediting tickets over a week old is relatively new, to ensure that nobody waits an unreasonable amount of time.

languid path
#

The problem is that I prepared everything at home and recorded short videos for my YouTube channel. This means that everything I did while playing was recorded, and I'm worried about this ban.

molten current
#

offline raid protection?

gray heart
gusty python
tacit pond
#

any admins on to help w ticket?

mellow raft
#

Does the boost server kit require a boost renewal to claim ؟

muted bane
brisk shore
#

reece just wait until our team sees your ticket and works on it

blissful dawn
#

Cus last time i checked it was removed due to breaking guidelines or something like that

limpid horizon
#

can u reset solo 2 the server is fked it keeps kicking everyone ocnstantly and noone can move when they do get to log on

blissful dawn
limpid horizon
#

packet flooding

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the entire serever is being kicked

blissful dawn
#

Someone is doing that then cus the packets cant flood without somebody doing something in the server

limpid horizon
#

thats the error its giving however that can be due server error and the client constantly trying to connect.

blissful dawn
#

That could also be it yeah

limpid horizon
#

or someone built something crazy

blissful dawn
#

Did u start lagging like hell before u got kicked

limpid horizon
#

yeah its the same for everyone

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lag like mad rubberbanding constantly, someone is on cargo he said it keeps going around the map but the times dont move

blissful dawn
#

Then its the servers

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Cant be something caused by someone ingame unless they got some crazy stuff on their pc

worthy yacht
#

Hello, on your main server you have a "offline protection" weere from 13:00-00:00 you cant raid. How does that work?
Is it like just a rule that offline isnt allowed at that time or can structures not take damage if the whole team is offline

lament vector
#

are the new bestrust deposit kits permanent?

oblique schooner
#

no

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24hours only

mossy sentinel
#

why cant i do the discoprd kits

hollow rain
#

do /auth in game

gusty mesa
#

Odd I have 0 tickets but no one said anything 2 me? Plus its stilll open ?

latent torrent
gusty mesa
#

ok just bin that way since 3pm yesterday .So thought it was closed just got no response

vivid goblet
#

i apeal a ban i got for assosiation and get no response for maybe 14 days

thorn pebble
#

Are the Gamble Kits forever ?

hollow rain
#

are you asking for rustmagic kit ?

south elbow
#

I needa check something with someone, if I pay 1€ on Rustmagic then I get Nitro kit? Cuz it’s kinda unclear how that whole system works

hollow rain
#

Yes u will get nitro kit one time only

image.png
south elbow
#

That’s the part I’m confused on

hollow rain
vital frost
#

i need help my 5 blueprint fragments disappeared

#

I clicked craft workbench 2 and picked up the tier 1 workbench and my fragments were gone

prisma willow
#

can someone look my ticket i m waiting 3 weeks

#

any admin here

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i get banned like 7 weaks ago and my last ticket get $ht answer and get closed

gray heart
prisma willow
#

i get answer to get more hours i have rn like 110

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  • i get banned for nothing because of funny suspicous account
#

everyone here get this and have to wait weaks

gray heart
prisma willow
#

i appeal it and now im waiting 20 days

gray heart
#

I see. It will get reviewed asap. Although it is possible that it was appealed too early. Did they state how many hours you need to reach? Or any other prerequisites?

prisma willow
#

they said nothing juz closed my ticket

#

can you please help smt

gray heart
prisma willow
#

sorry they said i have to get more hours and only this

#

can you pv ?

gray heart
prisma willow
#

can you look private message

gusty python
#

@prisma willow you have to get the hours. Creating more tickets just floods the ticket system and will be rejected unless you get the hours.

prisma willow
#

mate i get 100 hours how many i have to get wtf

lucid dirge
#

im lagging @gusty python

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in the server

sterile vigil
#

Does somebody else have a lot rubberbanding in game?

gusty python
somber shoal
#

silly question but is the 'BESTRUST' code just for the 3 freebie boxes on rustmagic or should the 3 "high value skins" be something else

serene pollen
paper ginkgo
#

Duo x2 #3 is biweekly?

latent torrent
paper ginkgo
#

Que vergiza

chilly vault
#

Howw long will it take for my ticket to be responded to after getting banned for sus acc?

amber musk
#

nice seeing cheaters doesnt get banend

#

banned

twilit field
twilit field
chilly vault
twilit field
chilly vault
remote turtle
#

Deposit on RustMagic.com
Deposit must be made within the last 24 hours
Join the server and use:
/rustmagic then /kit

So wait.

  1. Can I not redeem these kits daily/10min/ hourly? are they one time only redemptions?
  2. you MUST continuously deposit money on rust magic to have access?
  3. and the kits are only good for 24 hours?
rotund sparrow
#

Hey'

#

any mods online

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I have a problem

pale oasis
#

I dont have my kits when i verifyed

rotund sparrow
#

please can someone just review my ticket

serene pollen
serene pollen
devout dragon
#

guys the map now bigger how to check diffrent oilrigs on computer station?

rotund sparrow
#

This going to sound so stupid but I Swear To God this is the truth. I have been using my friends account to play rust because he has the female black naked player model. I got banned for being a suspicous account, and later tried join back on my main account, and now I am fully banned for ban evading what do I do?

serene pollen
serene pollen
rotund sparrow
#

I opened a ticket a while ago, this is a very simple problem, any mods online to quickly take a look at this?

serene pollen
#

My friend there are a lot of ban appeal tickets and the team is working as quickly as possible but there can inevitably be a waiting period.

wraith sigil
#

I submitted a ticket yesterday how long does it normally talke to hear back

gray heart
pallid root
#

@lapis stratus @raven cypress <@&513265319096221697> is there any way you could look at my ticket please. thank you!

fluid charm
#

wich section your ticket at ?

pallid root
#

ban

#

suspicious account

#

@fluid charm do you see it

fluid charm
#

We appreciate your patience. Our team is reviewing tickets by queue and will get to yours as soon as possible.

surreal lotus
#

hey, my tickets seem to not get looked at/no reply to my tickets, any reason why?

serene pollen
#

there are a lot of tickets and the team is working as quickly as possible but there can inevitably be a waiting period.

surreal lotus
remote turtle
#

yo you guys are a scam

#

you never said the kits only last 24 hours

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I didnt even claim the kit because I was waiting for a wipe, and you basically just stole $40 from me

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after asking multiple times in different channels for clarification, your whole org is just grimy how you worded this "update"

gusty python
remote turtle
#

its not slander. yes. deposit within 24 hours. doesnt say the kits only last as long as your oldest deposit counts towards the total balance

gusty python
#

... you've just taken a few words completely out of context. that's not what I said.

#

that's not what the listing says either. If you opened a ticket and asked, or asked here and I seen it, I would have responded that deposits* last 24 hours, 1 use. Just like I did the last ticket.

remote turtle
#

its one thing to only count an accumulated deposit within 24 hours. But the kits completely dissapear equal to the amount that falls beyond 24 hours, it says nothing about how long you have to redeem them

#

even the community was saying its a tier that stays once you hit it

gusty python
#

It's pretty clear that if you deposit 5$, then wait 24 hours and deposit another 5, the previous 5 won't count.

#

i.e deposits older than 24 hours old won't count.

#

i.e towards the kit. it's literal english.

remote turtle
#

i deposited $40, 18, and then 22, my $18 deposit was yesterday around 18 hours before the 2nd, together i got the #40 tier, 6 hours later I lost 2 tiers because the oldest $18 deposit no longer equaled $40

gusty python
#

.... yeah doesn't matter how you word it if a deposit goes beyond 24 hours old it wont count towards your tier.

#

Regardless, you can't get help for Rustmagic issues here. Use tickets.

remote turtle
#

you cant claim its literal english when there are conditions that are unclear. its vague and explained in a single sentence but deals with financials

#

ive said my peace

gusty python
#

You're delving into rhetorics. It quite literally says deposits over 24 hours old don't count, i.e towards your kit.

#

That's not vague.

#

I understand your frustration but once again, we can't help you in this channel.

remote turtle
#

the entire server was in agreement they also expected the accumulated deposits within 24 hours yes, count towards the kit, but expected it to work like a tier for total deposits within 24 hours to be able to access those kits consistently

#

bye

gusty python
#

Yeah then you could just deposit 40 or whatever and keep depositing 1c to keep the kit, it doesn't work like that.

#

It's already a pretty OP offer.

#

Best wishes.

regal nest
#

is duo 2x #3 eu or us?

muted bane
surreal lotus
spice mason
#

where can i find the maps before wipe <@&513265319096221697>

gusty python
unreal bear
#

Wipr

#

wipe

sullen ibex
#

where they respond to the ticked?

gusty python
sullen ibex
#

umm ok

sullen ibex
#

I've been waiting a while for a response, but nobody's writing to me.

split abyss
sullen ibex
#

But what if it's not a prohibition, and it just shows up as suspicious when I log in?

#

Should I report it there?

gusty python
surreal lotus
surreal lotus
gusty python
#

If you end up waiting a week without your ban appeal being responded to, we can offer you the opportunity to have your ticket expedited but that's the only time it will be.

surreal lotus
#

alright, cool

wintry zinc
jagged token
#

how to appeal a ban?

muted bane
muted bane
dire elk
#

Where do we choose which server the kits we bought from the store will be used on?

elder harbor
#

Can my ticket be reviewed it been over 19 days of waiting

dire elk
#

<@&1401500327035011153>

median stream
dire elk
#

Where do we choose which server the kits we bought from the store will be used on? @median stream

median stream
dire elk
#

I was talking about kits for one single server. @median stream

median stream
odd dew
#

I've been waiting for my ban to be lifted for 6 days. My friends are playing on the server while I can't join. Why is no one dealing with my support ticket?

median stream
odd dew
#

Kicked: Ban Evading

#

what does it mean

vague python
#

.

novel gyro
#

How to obtain VPN whitelist

warped jacinth
#

its been 4 days, anyway i can get my ticket looked at?

serene leaf
#

I need a white list

tranquil hull
#

Kicked: Suspicious Account [ID:]Hnf54zKQy | Timeleft:Perm

I dont have a single ban on my acc, i have 1000+ hours on acc, got some skins.. My profile is open, what is the issue

sullen raft
#

I was also banned for the exact same issue, same circumstances and support never got back to my ticket

#

@tranquil hull lmk if anyone gets back to u

odd dew
#

I don't think anyone is interested in these things.

#

Or they don't care.

tranquil hull
sullen raft
#

yeah 24h later and no support response

#

👍

void moth
fierce hare
steep solar
worldly rose
#

.

hard vine
loud hazel
#

Is there anyone in authority here?

#

I think the moderators on our servers are banning people arbitrarily; I got banned for a month for holding a rock. Quite strange.

lusty sable
#

I just appealed a ban that was completely a mistake. They told me that a staff member would talk to me, but through what channel? Through this Discord channel or private message? They didn't make anything clear.

#

<@&513265319096221697>

proper chasm
#

76561199684436478 CHEATER SERCER MAC5 X2

serene pollen
hot bramble
lusty sable
#

@hot bramble yes bro

hot bramble
#

is that right?

lusty sable
#

yes

#

It's been about two hours since he/she told me that

hot bramble
# lusty sable yes

in that case your ticket is in queue, once they reply, its gonna be through DMs. Sorry that you have to wait, we have a lot of tickets to do rn.

lusty sable
#

@hot bramble Will someone message me privately on my Discord? Or will it be through this channel? I've put my Steam ID numbers, that's why I'm asking.

hot bramble
#

is gonna send you DM.

image.png
lusty sable
#

Ah okay, I didn't know the admin would reply to me in the same DM where the bot wrote to me, thanks, that was the question I had.

hot bramble
#

If you have anymore questions DM me or ping me.

lusty sable
#

@manic pulsar Okay, thank you very much ❤️

daring ermine
#

@hot bramble can you get someone to reply in my donation one please, i've had nothing but bad experience with youse since buying products, its going to get to the stage where i don't support you guys anymore

warped compass
daring ermine
#

last time i was told this i waited 3 days for a reply!

warped compass
daring ermine
#

thankyou!

warped compass
daring ermine
#

yesterday

warped compass
#

Alright I will contact someone right now

daring ermine
#

thankyou

daring ermine
#

Still not had any reply

wintry mantle
daring ermine
#

absolute joke mate

daring ermine
#

@warped compass did you speak to an admin?

warped compass
rotund sparrow
#

I submitted a ticket a while ago any admins online to take a look I want to rejoin the server

mortal cipher
#

Hello! Im not using any VPN and im getting kicked out with this error:Kicked: VPN Requires Approval | Appeal at...

dawn tinsel
#

Offf

#

Dosilol

serene pollen
mortal cipher
serene pollen
#

I cant give you a definite answer my friend.

rotund sparrow
#

Can I be unbanned I joined on my other account that has a black female naked skin and got banned for having a suspicous account after playing for about 2 hours, when I tried to join back on my main account i got double banned for apparently ban evading

#

I already sent a ban appeal but no one as responded

daring ermine
safe drift
#

What are the rules when it comes to authorisation on turrets? I have a neighbour i don't want to use this turret on, as he lives so close, so I want to auth him so it doesn't fire on him but does everyone else. Is this allowed? Solo/Duo Vanilla 5 Weekly is the server

tiny scaffold
#

Why is the ticket service so slow especially when it’s a VIP STORE issue

daring ermine
oak flare
#

how do i get discord kit

hot bramble
#

and then ./auth (ingame)

coral musk
#

76561199195289903 cheating 2x trio eu

hardy cradle
coral musk
#

just did ty his teamates said in voice they dont care hes cheating bc they are loaded

hardy cradle
snow cedar
#

It's been 10 days since I opened the ban ticket, but no one has looked at it yet. Is there anyone who can help?

surreal lotus
#

damn it looks like there's tons of tickets not being replied to 🤥

indigo plaza
#

do the dicord kits go to every server

gusty python
swift parcel
snow cedar
#

You said if I didn't get a response within 10 days, I should send you a private message with your conversation with the bot?

paper falcon
#

how do i get the nitro kit in bestrust?

manic ocean
#

Hi 😊 admin here?

serene pollen
placid violet
#

Kicked: VPN Requires Approval | Appeal at bestrustservers . Can anyone help im not using VPN . Thanks !

hot bramble
#

Even if you do not use one, make a ticket and admin will get to you ASAP.

#

Btw, arent you using Nvidia geforce?

hoary current
#

is there even any mods going threw tickets bruh

hot bramble
remote turret
#

why do they ban Ban Evading?

#

Could you review my ticket as soon as possible?

#

@hot bramble

brittle perch
#

The team working on van appeals is small yet dedicated. They work in order no exceptions. Please wait patiently for your turn nonlly.

remote turret
#

ok

tacit pond
#

can my ticket get reviewed been waiting 2 days

mortal cipher
#

can i get my ticket reviewed?

languid zephyr
#

We are doing our best

limpid horizon
#

solo/duo #2 serious lag on the server

hardy cradle
light hawk
stoic lava
light hawk
velvet fjord
#

i got a permament ban for nothing what shoul i do

gray heart
hallow compass
#

Hello I have been playing on the trio 2x monthly for a few weeks always on 100ping and for some reason today when i joined it reaches over 500ping but when i join any other bestrust server the i have 100ping, so i was just wondering if there is a problem on your end and if you could check that would be amazing.

limpid horizon
sour sandal
#

howto link my aacunt

crisp swallow
sour sandal
#

im trying link

crisp swallow
#

you need kits?

sour sandal
#

yea

crisp swallow
#

and then write this on the server /auth

#

and connect to discord there

sour sandal
#

oh ty

uneven hornet
#

where can i see all my stats on this server. altime?

pliant yoke
#

Kicked: Suspicious Account | Appeal at | [ID:]u3E2V8i-N | Timeleft:Perm

#

whats this

crisp swallow
proud rose
#

Hi create a ban appeal ticket and someone will be with you as soon as possible

pliant yoke
crisp swallow
#

I received information that it was rejected.

solid shale
#

.

drifting mango
#

Guys why solo only 2X laugh so hard?

#

Lagg*

languid zephyr
#

Big map i Guess

#

We try to fix it! And we are sorry

willow pagoda
#

I need help

brittle perch
#

How can I help u? You can private message me if u want 2

grave moat
#

Quick question, Ive received my MagicRust deposit kits. Are these one time claims or are they daily claims forever?

brittle perch
#

They seem to be forever but I’m double checking with my superiors.

grave moat
brittle perch
#

You’ll be the first to know!

brittle perch
hallow compass
brittle perch
#

I’m going to poke some holes about that one. It wouldn’t be nice if you can’t play our most popular server.

acoustic quest
#

hello everyone

hallow compass
west lintel
#

5max not showing on the server list in discord? Can someone update that?

brittle perch
lusty sable
#

@hot bramble hello bro?¿

#

@hot bramble Still, no admin has talked to me, it's been more than a day

bright sorrel
lusty sable
#

ban appels

#

🙁

#

@bright sorrel

bright sorrel
# lusty sable ban appels

Ban appeals are reviewed by a separate Ban Team and are processed in order. Due to the high number of appeals, response times may take longer than usual. Your appeal is still under review. Please avoid opening multiple tickets, as this may delay the process. Thank you for your patience and understanding.

lusty sable
#

But brother, the bot is telling me this. You currently have 0 ticket(s) being looked at by the team. @bright sorrel wtf

#

._.

quasi igloo
#

Can any of the mods help me out im at a week waiting so far for the unbans me and my boy both got banned 1 week ago today can anyone submit our names to help us please

barren gull
#

Hi what´s going on with my report? I haven't received any feedback and my report is gone,,,
I still can´t join any server

#

Ticket Support System
APP
— 12/01/2026 22:32
You currently have 1 ticket(s) being looked at by the team.
If you would like to open a ticket, please head to ⁠Bestrust Servers⁠❓┃submit-a-ticket.

Ticket Support System
Just_Sam_68 — 10:46
Hello?
Ticket Support System
APP
— 10:46
You currently have 0 ticket(s) being looked at by the team.
If you would like to open a ticket, please head to ⁠Bestrust Servers⁠❓┃submit-a-ticket.

Ticket Support System

quasi igloo
hot bramble
quasi igloo
#

So no help?

sweet fern
#

Why do i get a advertisement in my report?
apreacite you report to keep the server fair for everyone
for that here is reward in you next purshare on our website
james20% for 20% off on anything you will buy thank you and enjoy your game

quasi igloo
#

He is giving you a discount code

#

For the store for helping the community

sweet fern
#

i didnt even get the help i wanted? He closed my ticket and gave me a discount

quasi igloo
#

Oh I see

full rampart
#

Hello,
I kindly ask if anyone from the Ban Appeal Team could please review my ticket. Every time I open one, I don’t receive any response.
I would really appreciate your help and a review of my case.
Thank you for your time and cooperation 🤍
<@&1379878350339838033>

hallow compass
tidal solstice
#

Could you respond to the tickets?

hallow compass
#

🔥

agile atlas
#

how long do they take to reply on tickets?

#

Hello,
I kindly ask if anyone from the Ban Appeal Team could please review my ticket. Every time I open one, I don’t receive any response.
I would really appreciate your help and a review of my case.
Thank you for your time and cooperation @ban appeal team

stark hawk
#

i need someone from ban appeal team i did open 2 tickets and no respone

#

@cursive nymph

full rampart
stark hawk
#

@outer belfry

lusty flare
#

anyone help me ?

stark hawk
#

i did open 2 tickets 1 week ago and no respone

fleet lodge
#

bro why is whenever i press my talk button in the best rust servers i lag

static hollow
blissful ridge
#

Ban где админ

static hollow
blissful ridge
#

Solo server 8 duo play

static hollow
blissful ridge
#

Fast!!! Duo players in oil rig

#

Faaast! Duo play

tulip hawk
#

why cant i get the discord kit ingame after doing all the things?

static hollow
#

or use the command /auth

tulip hawk
#

im trying to relog rn

static hollow
stark hawk
elfin badger
#

bro why im get ban ? im not Teaming its just nikied join in my house and killed jojo you cant see him

static hollow
static hollow
tulip hawk
#

how can i report someone for being a trio

static hollow
barren gull
quasi igloo
#

no idea ive been waiting a week

static hollow
tidal solstice
#

respond to tickets

static hollow
blazing thunder
static hollow
sick osprey
#

hey is their a way to speed up my ticket?

blazing thunder
#

i am not happy i want play on bestrust servers bcs is best servers but i cant 🙁

#

bcs my acc is sus 😄

#

and i dont want buy rust on my main acc bcs i will get cancel for evading 😄

static hollow
#

i understand the frustration 😅 i promise you they will get around to it ❤️

blazing thunder
#

and i want get unban and request for content creator i want stream on bestrust 😄

tidal solstice
blazing thunder
#

— 18.01.2026 22:32 i send ticket .. 😄

#

and still nobody respond 😄 🙁

tidal solstice
#

zZzZz

blazing thunder
#

i know is hard say 100% i am not cheater when i have 28 hours or scripter but i can show everything ahha 😄

static hollow
#

i can only assist so much, all i can say is remain patient 😅

blazing thunder
#

@static hollow say to admins go work XD 0% tips from work 😄 haha

#

some peoples say i am scripting 😄 hahha

static hollow
blazing thunder
#

everyone can judge 😄 everyone have power in live judge peoples 😄

tidal solstice
#

Are they waiting for the wipe to respond or what? All they're doing is losing people on their server

blazing thunder
static hollow
#

i will see what i can do, but it is really just a case of being patient, sorry guys ❤️

blazing thunder
#

🙁

#

I will buy Rust on my main acc on new month and i will go play on best Rust after when i hit 500 hours xd

#

🤣🤣🤣

mortal cipher
#

24 hours since my ticket still nothing, please do something

cursive nymph
cursive nymph
#

your ticket has a response now

sweet fern
static hollow
cursive nymph
#

Another admin will check soon, I can't check it at the moment

sweet fern
cursive nymph
#

It would help if you posted the names / steam IDs of the other players involved, in your ticket

blazing thunder
#

I will not buy Rust when i have still ban its evading and instantly perma ban

cursive nymph
#

either buy on main account and play more hours (not on bestrust), or play more hours on your current account

blazing thunder
#

Okey i will play on current account

granite nymph
#

@glacial inlet yo u thought about maybe getting new people that check the tickets?, my tickets take genuinley hours to get responded too and even when they are rage cheating like theres some guy trippling everyone on a hot air balloon scott free like its not hard to take 1 look at a month old account and see his gameplay and ban him ?

pliant yoke
#

can someon or look at my ticket

static hollow
cursive nymph
rapid pebble
#

hey @cursive nymph whats the command to redeem a content creators name

cursive nymph
cursive nymph
rapid pebble
#

you have an accurate answer?

cursive nymph
#

It varies per content creator, they're all different names. Try asking the content creator

rapid pebble
#

no i need the command.

blazing thunder
rapid pebble
#

I just need the command, i have the name just need the command g

cursive nymph
#

/getkit

rapid pebble
cursive nymph
#

/getkit name

granite nymph
cursive nymph
quasi igloo
granite nymph
blazing thunder
#

Or only admin on Discord in game normál player ez win win situácion 🤣

tidal solstice
#

Changing the subject. A ban for a suspicious account isn't serious. Is it a bug? It's impossible that Im banned perm because I jumped into the water from a great height.

#

What would be the suspicion on my account after that? :/

static hollow
tidal solstice
#

65 i think in Rust

static hollow
#

that would be why the ban would of happened, its safer to rack up 500 hours to avoid.

#

im guessing youve made an appeal before i suggest xD

tidal solstice
#

Is it a rule to have a minimum of 500 hours to be able to play on the server?

quasi igloo
tidal solstice
quasi igloo
#

it is not 500 hours min to play this server

static hollow
#

im not talking about just this server but in general

tidal solstice
#

I'm being 100% honest: my teammates have way more hours played than I do, and I only log on when we have to fight because I have more hours playing other games, like shooters. That's why I have fewer hours played.

#

Shouldn't there be some kind of filter in the process of banning an account for suspicious activity, such as a Discord call, screen sharing, etc., or something similar, before a permanent ban is issued?

willow crane
#

how do i get the discord kits

static hollow
static hollow
willow crane
#

yeah i already did all that

static hollow
tidal solstice
#

And how can I prove now that I didn't do anything illegal before being banned? Do they have logs?

#

Could it have been lag that caused it to detect that it was flying when it jumped from a great height into the water?

quasi igloo
tidal solstice
rotund sparrow
#

Can someone please respond to my ticket ive been banned for days for an issue they can resolve in seconds

static hollow
tidal solstice
#

Please answer my ticket.... I've been waiting all day to be able to play....

lucid ravine
#

I cant get the discord kit

static hollow
lucid ravine
coral musk
#

76561199410188603 admins this dude is cheating so hard killing us please ban him

#

trio eu 2x

gray heart
untold jay
#

@gray heart i lost a lot because of the kick
do i get the stuff back IF i get unban?

gray heart
untold jay
#

oh ok

half oxide
#

How long does it take to respond to a ticket?

untold jay
#

its taling ages

#

taking*

tall trench
#

what's the command to check the DC here in the game?

coral musk
#

76561199172574719 cheaterrrr

#

us 2x trio

half oxide
#

I was unfairly banned and opened a ticket, but it's taking too long.

sullen raft
#

yeah this server is terrible

#

1k hours $100+ of skins and banned for suspicious account moving a tile off the beach

#

happened to so many other people and admin team is so backed up with their own failure of an anti cheat in appeals that there’s a month wait on tickets

#

just go play official this servers a joke

tidal solstice
#

Has anyone here actually received a response to any of their tickets? If so, how long did it take?

blazing thunder
#

I am waiting 3 days and some hours for respond on ticket chil you will wait more 🤣

tidal solstice
#

come on <@&513265319096221697> <@&1259126811476885524> Respond to the tickets, get to work...

main flicker
wicked grail
#

no but they are quick enough to take your money. always someone to help then

normal crag
#

can any <@&513265319096221697> look at my ticket about the cheater

jagged venture
#

Please be patient guys, there are many tickets that need to be handled

midnight plover
#

why the servers are down????

sacred hollow
#

am i the only one missing the 2x trio server

stark osprey
#

WHY Solo/Duo 2x #3 OFF

hot bramble
hot bramble
worthy sage
#

yo guys why i cant connect to this server? bestrust Solo/Duo/Trio 2x#4

#

every server is working but not this

simple cradle
#

i assume it has to do with what yu read in announcement channel. although it was said it affects other servers...

worthy sage
umbral scaffold
#

can someone lmk when its back up

#

its back yall

jagged venture
#

Farkas said the servers should be all back up now.

vital frost
#

back in the game

glacial inlet
#

Is any of the servers still down?

sullen pollen
#

I've been waiting for a response to my unban request for a while now.
How long does it usually take?

#

My ticket is open since 3 week

warm leaf
#

Ban appeals can take a while since our ban appeal team is small.

sullen pollen
#

3 week anyway

round sage
#

When will you review my ticket?

hot bramble
#

Our team is actively working on tickets, the team is not the biggest just yet, so it might take a bit longer. Be patient please. Thank you

round sage
#

ok

brittle mauve
#

nise ping duo server - wipe gg

blissful dawn
static hollow
blissful dawn
#

Cus bestrust is like the only server i play

static hollow
#

Wouldn’t recommend, just hang in there ❤️

blissful dawn
#

Nono not like that

#

Its just all other 2x servers have ppl that grind 24/7

static hollow
#

I get the frustration, but buying another account whilst banned will still get you banned for ban evading, may I ask what you was banned for ?

blissful dawn
#

Suspicious account but im new to rust

static hollow
#

Just be patient, I can assure you the team are working hard to get through the tickets ❤️

blissful dawn
#

Well i hope i dont have what others have and wait a couple of weeks

static hollow
vivid rose
#

when is the main one wiping

static hollow
nimble quest
#

i get kicked from vpn requres approval appeal at discrod can someone pls help

static hollow
jagged venture
analog oar
#

i had the rust magic deposit kits yesterday and now they are gone ????

round dagger
#

@ionic marlin

#

I need somebody inheve cheater

austere umbra
#

does bgrade come with any of the ranks? iron-diamond

white sage
#

yall gotta figure something out over a week to look at appeals for false bans is terrible maybe if your program didnt false ban so many people it wouldnt be so much to deal with

quasi igloo
austere umbra
#

alright :c

tidal solstice
#

Having a bad anti-cheat system, should reward it by responding to tickets quickly

white sage
#

hey someone opened mine a min after i sent that message z_skeletonshrug

static hollow
static hollow
white sage
#

yall propably should have mentioned they were 1 time use

static hollow
white sage
static hollow
#

“Deposits must be within 24h”

dusk topaz
#

Why are alot of my doors and boxes randomly skinned?

white sage
#

holy bro cant stand the fact that hes wrong

static hollow
dusk topaz
#

Complete random nor mine or my teammates

static hollow
static hollow
white sage
static hollow
analog oar
sullen ibex
#

Hello, I find it incredible that after a 6-day wait you respond that my account is suspicious simply because I moved to a different country and obviously changed my PC; it's not a secondary account or anything like that.

static hollow
nova wren
#

Hello i ve been waiting 7 days for my appeal

tardy creek
#

what are the kits on the server?

static hollow
static hollow
fickle salmon
#

Bestrust Solo/Duo/Trio/Quad 2x #2 | JUST
FULLWIPED 20.01 01/20
76561199789194594 Steam id nick-EL PATRON
cheat wh

tidal solstice
static hollow
tidal solstice
#

If we all complain that they don't respond to tickets, why don't they do anything about it?

#

Obviously they're going to have several tickets since they accumulate and never start over

tidal solstice
static hollow
#

They are getting through tickets the best they can, all I can advice is patience, and apologise for the wait ❤️

scarlet leaf
#

@tidal solstice

untold jay
scarlet leaf
#

@untold jaywhats the issue ?

untold jay
#

can u close my ticket?

scarlet leaf
#

in wich section ? you open it ?

untold jay
#

and respond my next ticket

untold jay
#

i wait a full day to someone to respond and didnt got any

scarlet leaf
#

I hear you, and I know waiting a full day feels like forever when you’re just trying to get back in.

I don't actually handle the ban appeals myself—there’s a specific team that goes through those one by one to make sure they’re fair. They’re definitely working through the list, and they’ll get a response to you in the ticket as soon as they reach yours. Hang tight!

untold jay
#

chat gpt type respond:

#

but ok thx

scarlet leaf
#

is there anything else ican help you with ?

untold jay
#

na brotha u good

scarlet leaf
#

@tidal solstice Can you tell me your issue ?

tidal solstice
#

Helloo

#

dm

worthy sage
#

bestrust solo duo trio 2x#4 wiped 1 day ago, why i cant log in to the server? i was literally playing and got kicked. now its always connection attempt failed. can someone help??

static hollow
spiral swift
#

how long until a ban appeal gets looked at?

jagged venture
spiral swift
#

waited for 5 days by now

static hollow
#

We understand, but the ban appeals are looked at by a separate team, they will get to it, just be patient I can understand your frustration ❤️

static agate
#

Hi why im not getting my ticket reply when they already replied cuz i have 0 tickets in queue

#

I got ban for evading my old account got hacked by someone and hot a vac why im getting ban from the server with my new account it’s not my pc who got the vac this is not fair i played a week in the server and i got banned for evading for no reason

jagged venture
#

@static agate dm me

tidal solstice
# scarlet leaf <@199628674352283648> Can you tell me your issue ?

I killed two people, jumped into the water to take the loot by boat, and when I landed, I was banned. I don't know why, but the message says: Banned: Suspicious Account.

Did the anti-cheat system think I was flying when I fell from a great height? I was instantly banned for a suspicious account when I fell.

grim flax
#

ur banned b anticheat

tidal solstice
#

ye +37hrs waiting

split sorrel
#

76561199006973052 hacker

static hollow
rotund sparrow
#

Dont even both submitting a ticket

#

never gonna get check ive been banned for nearly a week for something they can resolve in seconds

jagged venture
static hollow
last plank
#

solo/duo 2x #5 connection attempt failed, how fix?

quartz olive
#

ticket was put in almost 24 hr ago wut happenin guys

#

i had kits purchased for the day and got false banned for suspicious account after getting my first kill of the wipe lmfao

#

will want refund at very least not planning on coming back to these dog piss servers

#

hello somebody answer idc ab seperate team I have a lawyer and know online commerce laws myself im getting my refund or getting my 1 day kits back and getting unbanned lol u will reach me at some point im keeping documentation of how you guys handle these issues too. <@&513265319096221697>

stoic kraken
#

i got banned for suspicious account too

quartz olive
#

i really hope they dont pay these ppl for the work to do what a dump this discord is

stoic kraken
#

true just talk to people in support channel

#

and not these tickets i just got banned and i need help now not in 3 hours

#

when i am asleep

granite nymph
#

anyone know why rust store hasnt changed

tidal solstice
#

imo the system ban of Suspicious Account need rework isnt serius

static hollow
abstract coyote
#

i just did the verification how can i claim my kits now?

static hollow
abstract coyote
steep solar
warped jacinth
#

So it said i had a ticket being looked at, and then i messaged and asked for an update and now it says i have 0 tickets being looked at??

gray heart
warped jacinth
#

Tried to join a server just to check and still banned for "ban evading" Never played on these servers and somehow banned. Would be nice to play a wipe, i made a ticket a week ago and still nothing.

proud rose
#

hi ur ticket will get answered it just takes time to do ban appeals due to carefull review

warped jacinth
#

I understand you guys probably get bombed with tickets, but their has to be a simpler way to handle this. Have more staff to look at bans? Have an automated system or something? Im not trying to be a dick, but its a little frustrating. I really wanna play on these servers.

gray oak
#

server duo 2x down ?

static agate
old beacon
hardy cradle
gray oak
#

it rolledback a lot

#

was getting the crate on dome and im naked at home and no crate at dome 🙁

vestal sierra
#

What's the team limit on the 2x vanilla ?

static hollow
#

vanilla 2x main is max 8

trim galleon
wraith sigil
#

been 4 days

gray heart
quasi igloo
proven socket
#

I bind the account as required, but the game still pops up.

cold vessel
#

i was perma kicked from server for "Sus account", but can play on other bestrust servers. any chance my request will be checked faster than 1 week?

manic spear
#

any1 can asnwer my question rq ? <@&464827801644695552>

unborn prairie
#

yeah

manic spear
#

im in the solo duo 2x and im trying to unlock the siren lights for my small gaps to block falling

#

but I dont see it in the workbench is it taken off ?

unborn prairie
#

it's in electrical engineering workbench

manic spear
#

ah preciate it havent been on with the new workbenches lwk learning that new stuff

unborn prairie
#

yeah it's all good they basically moved all electical items to their own workbench you can research it in T1 it's one of the first things

proven socket
#

I have associated myself with the community, but why can’t I still access the game? It says that I need to obtain VPN approval – from whom? Is there any administrator online right now? Can you help me resolve this issue?

#

Is there an administrator online? Please reply to me.

trim galleon
manic spear
#

any mods up? <@&464827801644695552>

bright pebble
manic spear
#

tryna place my compound walls in the duo server is it not allowed brodie

bright pebble
#

You can build compound

manic spear
#

it wont place

gusty python
#

Try holding shift while you place.

bright pebble
#

Terrain issues?

manic spear
#

nvm it was tweaking

#

appreeciate it

bright pebble
#

Probably just buggy ass terrain

robust cobalt
#

could i get polish category rank

nova wren
#

hello guys ik you have alot of tickets it s hard to try and respond to all of it but it s been more than a week that i ve send my ticket i m just trying to explain myself i m not trying to be a dick i just want to play on the servers

cursive nymph
#

If you are actively online you can ping me, and I will check, but a lot of people are inactive in their appeals

unborn shard
#

i'm waiting for a response but no one has shown up

nova wren
cold vessel
cursive nymph
cursive nymph
quasi igloo
#

with my appeal

cursive nymph
cursive nymph
quasi igloo
nova wren
unborn shard
#

my main account just got sus profile too

cursive nymph
#

You need to register your own account and buy rust legitimately

unborn shard
quasi igloo
# cursive nymph checking

Can you check my teamate that was with me aswell? during the situation the one that was not cheating obv

#

1003288240742211584

cursive nymph
cursive nymph
quasi igloo
unborn shard
nova wren
#

@cursive nymph done

quasi igloo
# cursive nymph Yeah

Prosper another question am i able to re apply for staff or get it back somehow i had a perfect tract record and was literally about to get my promo to mod

warm finch
#

@cursive nymph I filed a ticket, thanks for the answer

cursive nymph
cursive nymph
real veldt
quasi igloo
cursive nymph
raven bough
#

Prosper , can u help me pls ?

#

I was blocked 2 weeks ago due to a suspicious account I created tickets, but no one responded to them.

#

Created them 5 times already

jagged venture
raven bough
#

I created first ticket 9 of January

#

14 day ago

jagged venture
#

Yeah, I know it can be frustrating. Our staff team that can handle tickets isnt very large.

raven bough
#

Bro , 2 week

cursive nymph
#

We have an insane amount of appeals at the moment but I will check if you tell me

raven bough
#

Can pls check my ?

#

Because I wait 2 weeks...

willow bolt
shell sun
#

@cursive nymph check dm please

willow bolt
#

@cursive nymph check dm

woeful dagger
#

@cursive nymph i got false banned can you please check my submission

#

i dont understand how i can get banned bc i dont have many hours. how would i get more hours if i just get banned for sus acct

willow bolt
#

it's defolt for this project xd

gray heart
woeful dagger
#

i actually wasnt told i just got banned

#

and how does that make any sense i have 50 hours on this server

gray heart
woeful dagger
#

yeah ill be sure to get an answer in two weeks thanks

manic spear
#

the 2x#5 does it get poppin 2nd day

elder arch
#

how do i link my discord?

forest dawn
#

could someone reply to my ban appeal

jagged venture
elder arch
forest dawn
#

guys pls my friend is in a fcking gaming caffee and he got banned for sus account because he is using their acc that is on that pc could you unban him?? he is paying to be there

ruby bronze
forest dawn
#

he already has

#

we have been waiting for 15mins

#

30

random ermine
#

i have linked all my account and did /link and i still cant reddem

static hollow
static hollow
random ermine
#

ah thanks it worked

solar vessel
#

Hello, is there a staff member available? I haven't received any response to my ticket and I don't know if you can see it.

static hollow
sharp lake
#

The kits I got from depositing on RustMagic are gone. Yesterday I had them just fine, now it simply says "no permission" and prompts me to deposit more to get the first kit. Is this a bug or what?

forest dawn
static hollow
woeful dagger
#

can someone please read my ban ticket

solar vessel
static hollow
crisp swallow
woeful dagger
#

ive been patient idk how u guys just ban people without a reason

quasi igloo
cursive nymph
#

shouldn't be

quasi igloo
bright wagon
#

Do you have the message when I have offline raid

vagrant cypress
quartz olive
#

i was unbanned after false ban but havnt been returned my day kits i bought i spent over 30 dollars lol need em back bud

static hollow
woeful dagger
#

how do i get unbanned. you ban me for sus acct when u can clearly see it was made in 2022

quartz topaz
woeful dagger
#

ive made a ticket. it takes 2 mins to read

nova wren
#

hello i m lagging in the server can some1 help

quartz topaz
nova wren
#

okay

quartz topaz
nova wren
#

bestrust community solo duo trio quad #4

tired berryBOT
glacial inlet
#

Hey @nova wren
It's a US server and your ping and packet loss seems to be very high

#

it might be better for you to play on an EU server

solar vessel
nova wren
warm finch
static hollow
#

if you have any issues just ping me and i will help to the best of my abilities 🙂

solar vessel
static hollow
#

i will reach out to one of the admins, bare with me.

static hollow
solar vessel
#

Merci !

dense root
#

how long does it usually take to get player banned

quasi igloo
quartz topaz
dense root
#

Thank you i cant make clips unfortunately because my pc is bad :DDD but i have done what i can

quartz topaz
static hollow
dense root
quartz topaz
wintry mantle
#

I have been waiting 6 days on vip store ticket reply, any update?

glacial inlet
wintry mantle
#

my origional ticket was 23rd Dec then the second one 8 days ago, admin replied 6 days ago but didn't really give an answer

#

here

glacial inlet
wintry mantle
#

I'll send you a DM, thank you

cold vessel
#

Hi admins, please check Ticket Support System#1166

solemn musk
#

Can i talk for a moderator without passing by a ticket pls ?

quartz topaz
solemn musk
#

hey @quartz topaz

#

I have a friend who was permanently banned because he wasn't linked, except that he did link up, and despite that, he can't connect to a server, and I'd like to play Quad today. He submitted a ticket, but he still hasn't received a response after quite a while.

quartz topaz
solemn musk
#

okay thank you so much

digital notch
#

the lag on duo 2x #5 is horrible

quartz topaz
quartz topaz
weary bronze
#

Hi, quick question 🙂
Is the Metal Detector enabled and working on this server, or is it disabled by plugins/settings? Bcs I run with it like 20 mins close to roads, railroads and even single bip so i dont know if I doings something wrong or its disabled

frank holly
#

Hello, Just wanna ask. How much is the wipe time block for redeeming the booster kit?

quasi igloo
crisp swallow
hollow rain
cloud veldt
#

er

heavy agate
#

Hi, is there a moderator?

old beacon
jolly palm
heavy agate
#

It's been 21 days since I applied for moderator status and I haven't received a response.

#

Could you please look into this?

jolly palm
vital frost
#

why is there no kit survivor

hollow rain
vital frost
#

i got 100 hours

hollow rain
#

because we dont have survivor kit

vital frost
#

hm

#

it says you should have

static hollow
#

for survivor, you unlock furnace sorter and box sorter, there is no kit 🙂

vital frost
#

oooh

#

and i was thinking wtf is this new buttons on my screen

static hollow
#

😁

ivory coral
#

Any admins trying to look at my ban appeal please

languid zephyr
#

We do our best!

shrewd pebble
#

HOW TO REPORT SOMEONE

jagged venture
vital geyser
jagged venture
vital geyser
jagged venture
#

If you need anything else, DM or @ me.

cursive nymph
narrow shell
#

Any admins looking tickets on EU duo servers? we reported teaming last night and no reply, you guys are usually pretty quick with them so we are wondering

formal glen
#

admin why i make VPN ticket but always be kicked

valid musk
#

server lag on solo duo 2x

#

#2'

spiral radish
#

who know main is weekly?

blazing thunder
#

How múch tíme i need wait for respond on my ban appeal ? I am waiting 4 days and want play on bestrust 🙁

quasi igloo
#

how long will my staff application wait be this time? it was 2 weeks last time

static hollow
blazing thunder
#

Best server on Rust but staff team is slow 🤣

crisp swallow
blazing thunder
#

Ajajaj jak si zistil že ti budem rozumieť xd no šák jasne preto treba nových ľudí do staff haha 🤣

proud rose
#

Hi

hardy cradle
#

hi

static hollow
#

hi

hardy cradle
#

hi

crisp swallow
blazing thunder
#

jaj no pekne 😄

shrewd oak
#

Are macros bannable

jolly palm
shrewd oak
jolly palm
#

Mouse macro not bannable i think

#

Script macro bannable

#

Better ask admin

glacial inlet
glacial inlet
mellow raft
#

i boost the discord server and do /auth in rust but i dont get the kit?

shrewd oak
#

Dam

jolly palm
shrewd oak
#

I forgot I had it on and got a suspicious account ban

jolly palm
broken condor
#

hey guys

static hollow
#

hi

broken condor
#

i got banned yesterday, didn't know my teammate was a hacker and left for work. could i please have my appeal reviewed? bestrust is my favorite server

static hollow
#

Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer than expected, but i can assure you it will be looked at

narrow shell
#

You guys need to start looking at the teaming reports on the duo servers

#

its literally flooded with 3 mans

bold mason
narrow shell
#

Felix we reported some last night, and the ones we just reported someone is looking at now

#

2 was in raid, and 1 guy holding outside it made no sense

bold mason
#

That's unfortunate, but yes our team takes player report tickets very seriously and we try to always have someone looking at each ticket asap.

obsidian wasp
#

where do i write if somebody is duo playing on solo server?

quartz topaz
blissful dawn
#

How much longer is ban appeal gonna take

#

Litt getting banned for suspicious account like i get that ppl cheat in ur servers

crisp swallow
hexed flume
#

how do trades work on the server. im pretty new to pc rust

quartz topaz
woeful dagger
#

can someone please check my ticket.

jagged venture
static hollow
storm lichen
#

how long till my ticket is answered do you think?

jagged venture
storm lichen
#

ban appeal

jolly palm
# storm lichen ban appeal

All tickets are checked as administrators can, if it not answered already- it wil be answered soon, thank for patient

storm lichen
#

okay thanks

static hollow
rotund sparrow
#

Been nearly a week for the simplest ban appeal

#

is there a mod i can speak to, I would really apreciate it.

jolly palm
#

As team is small you just have to leave ticket and wait a little, if it not answered already-it will be answered soon, thank for patience

warped jacinth
#

been almost 10 days since i put a ticket in... still waiting for ban appeal.

cold vessel
#

In the server shop it has a day amount on each item, is that how many days the purchase lasts for?

ivory coral
proven briar
#

Be patient

#

there is a certain amount of admins like a small group that answer the appeal tickets you just have to wait

barren gull
ivory coral
static hollow
rare rampart
#

what is ban evading and why do so many ppl get banned for it my friend got banned and he didnt even do anything?

tulip relic
rare rampart
#

no

#

he can play on any other server

static hollow
#

ban evading would imply he has purchased an account to play a server in which he is banned on, hence evading the ban.