❓┃support-questions

[proven edge]

its pll sht

i dont need i need my f**k*g monay back for the Vip

[inland sky]

but after a while we end up getting banned for no reason, and we have to wait hours and hours to get unbanned, even though we absolutely did nothing that violates the rules.

[storm jewel]

Appeals will be checked

✅

[inland sky]

Thanks you

[light lark]

what is #2 max 5 pop usually?

[shy elbow]

WRONG MAP ON DUO THAT JSUT WIPED

[light lark]

what is #2 max 5 pop usually? staff

[nimble mulch]

hello can someone check my unban appeal i was banned the second i entered the server its been 3 days

[warm leaf]

Ban appeals can take a 3 days or more, since the ban appeal team is small and busy with tickets and other admin stuff

[nimble mulch]

okay thank you

[inland sky]

Ban for nothing and we have to wait

its a big joke

[delicate osprey]

Since all bans are considered in the same category, they are being reviewed individually and a response will be given as soon as possible.

[inland sky]

Yeah but, i got ban for suspicious account in a raid

Im fck legit and get ban for nothing

[delicate osprey]

please just be patient thank you it will be handled soon as they go in order

[inland sky]

ok

[heavy condor]

any admin can help my friend ticket

[idle obsidian]

How can I access kits? I’ve done all verification

[vague python]

hi @idle obsidian , You can just do /auth in game chat and u will have it.

[blissful grove]

CAN ADMINS DO THEYR JOB

I GOT BANNED ON WIPE DAY AND I DIDNT EVEN SPAWN TF

[sand tulip]

is this server moderated by admins? and if yes then how can i report some1

[vague python]

hi @sand tulip , To ensure our admins can take action, please submit a player report here #❓┃submit-a-ticket .

[pseudo night]

wHY IS MAP BUGGED AGAIN ON trio 2x 2

[strong stratus]

bro its been 3 days actually on my ticket, i want to play. why s no one responding

[delicate osprey]

Ban requests are reviewed in detail, so it can take a while. Bans are checked one by one and will be reviewed as soon as possible.

[strong stratus]

i understand,but it cant be that long like how many tickets are there

[vital halo]

do i need to conect my account to discord to get the discord kits ?

[hollow rain]

Yes and after that do /auth in game

[vital halo]

just that ?

just /auth and i have the kits ?

howi connect my accoun

[solar lance]

Hello, how fast is despawn rate on 2x servers?

Can I hide my loot safely for a few minutes before it goes away?

[delicate osprey]

After connecting via the linking section on https://bestrustservers.com/, use the ./auth command.

[delicate osprey]

Yes, you can hide it; it only takes 15-20 minutes.

[fervent hazel]

@delicate osprey do you have access to tickets?

[delicate osprey]

80,000 people were banned, imagine how many tickets that are...

[delicate osprey]

Unfortunately, no.

[fervent hazel]

ahh okay no worries 🙁

[vital halo]

ok and /auth is in game so

right ?

[delicate osprey]

yes

[solar lance]

Thank you

[delicate osprey]

You're welcome

[vital halo]

thanks bro

[delicate osprey]

You're welcome

[solar lance]

@delicate osprey there is a very toxic person on this discord who keeps attacking everyone, I hope we can get this kid finally banned from discord and servers. He's been trashtalking to me before and I reported, he got muted, now he is doing it again

He wants people to wager money against him, it's probably also a scam

[delicate osprey]

Could you please send me the server and the player's name, and if you have screenshots showing how toxic they are, I can log in and mute them.

[solar lance]

I can tag you on his recent discussion, so you can have a look. I don't know about ingame but if he's that aggressive in discord..

[delicate osprey]

ok I am waiting

[stark remnant]

i’ve had a automatic kick ticket for 5 days now can we get this resolved

[quasi igloo]

there is a que with the tickets at the moment due to high velocity of them

[delicate osprey]

If you open a ticket with #❓┃submit-a-ticket, they will help you.

[stark remnant]

i know that i have one made adoink

[quasi igloo]

i get the frustration nourraa but its the same for everyone i mean im at almost 2 weeks for my ticket right now to become staff hopefully

just gotta be patient

[vital halo]

if i take the build kit today i will get it back instantly tomorrow at fresh wipe when i want right ?

[delicate osprey]

For different servers or for the same server?

[vital halo]

the same one

[delicate osprey]

You can get it after the deadline has passed.

[vital halo]

on the main ?

cause he wipe tommorow

[delicate osprey]

on modded servers

[vital halo]

i think the main is a modded one

[delicate osprey]

After you withdraw the kit, there's a time limit, then you can withdraw it again.

[vital halo]

ok

[jovial parrot]

guys i have a question i have build some turrets and gave it electrizity weapon amo everything like all the time but this time the turret feels gliched. (multiple turrets) they are not spinning around, not detecting enemys not shoting, it is basicly just like decoration.
i wanted to ask if anyone has an idea what the problem could be or if someone had also the problem before

[vital halo]

but u sure that there is a couldown on a modded serv also if he will wipe tomorrow

[delicate osprey]

The turrets are getting electricity and aren't they shooting at the men?

[jovial parrot]

yes

we deauthorized my mate the turret does nothing

the turret is not even aiming left right

so my friend jumped infront of the turret and it STILL did not atack

[delicate osprey]

Does he have a gun and ammunition?

[jovial parrot]

and i never had this problem before

[delicate osprey]

Or could you have put the turret in safe mode?

[jovial parrot]

yes it has all of that

[delicate osprey]

Could you check how much electricity went through that cable?

[jovial parrot]

nope there is a red lazer but it is just aiming straihjt to the wall and not moving left right

i have multiple turrets i tried everything i have some with 10 electrizity and also some with 70

[delicate osprey]

Isn't the electricity going the way you wrote?

If it's going differently, you can type ./autobranch

[jovial parrot]

it is like i said my turrets are getting 10 electrizity each

and i have one turret which is getting 70 (i tired to give more than 10 to test it)

[delicate osprey]

which server

[jovial parrot]

i am playing in Bestrust solo duo x2 #3

its like 1 day old server

and the problem is the turrets from other players are working if i am correct (wie died 30 min before on enemy turrets)

and i did nothing diffrent. did the same like allllll the time but somehow turret dont want to do his job

[delicate osprey]

I have no idea, this is my first time. Have you tried removing the turret and reattaching it somewhere else?

[vital halo]

he s a vanilla on eso idk

[jovial parrot]

yes

yes i trie

[warm halo]

command for linking ig

[delicate osprey]

bestrustservers.com

[jovial parrot]

i have 4 turrets i placed them diffrently to try out whats the problem but non of them works

[warm halo]

nooo ig

for have acces

[delicate osprey]

What does ig mean?

[warm halo]

in game

[delicate osprey]

for the kit?

[warm halo]

I just need to know the command to access the kit after doing everything.

[delicate osprey]

./auth

[warm halo]

thx

[vital halo]

On vanilla main 2x there still the cooldown after fresh wipe

[delicate osprey]

Can you explain it clearly?

[vital halo]

my friend has juste linked his account to ket the kits for tomorrow so he went in game to test the kit

but tomorrow there is fresh wipe

so in his mind it was like it s ok i will get it tomorrow cause it s fresh wipe

[delicate osprey]

You pulled the kit today, are you asking if I can get it tomorrow?

[vital halo]

on the main 2x vanilla tomorrow

he tested the kit on this serv

[vital halo]

YEP

[delicate osprey]

Yes, you can take a kit, no problem.

[vital halo]

it not a picture that i want it s just i want to take it tomorrow when i want and i don t want to wait the cooldown

oh ok

i tought u were talking about pictures lmao

[delicate osprey]

lmao :D

[vital halo]

so no cooldown tomorrow at fresh wipe for this kit ?

when it will fresh wipe right

[delicate osprey]

After getting wiped, you have 10 minutes.

[vital halo]

yeah ok ty

[cobalt bane]

Can someone pls answer my ticket. This is kinda crazy that it takes u guys almost a full wipe to reply to false ban tickets

[delicate osprey]

Ban requests are reviewed in detail, so it can take a while. Bans are checked one by one and will be reviewed as soon as possible.

[copper comet]

Is it bp wipe every wipe?

[delicate osprey]

yes

[restive mauve]

Can I make a request or something like that so an admin removes something for me

[delicate osprey]

What should it remove?

[restive mauve]

A few walls

[delicate osprey]

Unfortunately, he can't.

[restive mauve]

what can he?

[delicate osprey]

It cannot help you within the game.

[restive mauve]

So theres no way to remove some walls I cant demolish?

[delicate osprey]

Break it with a hammer?

[restive mauve]

I cant

its 10 mins ago

[delicate osprey]

You can break it with a pickaxe from the other side.

[restive mauve]

yeah I know that but thats gonna take very long

[wise night]

anyone online that can help with kit purchases?

[cobalt bane]

So do you think it’s fair to play at the start of the wipe. Get 50 rockets. And then get false banned

[unique rover]

Brothers help

Ban a cheater pls

[timid loom]

keep getting kicked for suscipisous account i have never played on Bestrust servers ?

do i need verify or something

[unique rover]

<@&513265319096221697>

[bright dock]

when my ticket gonna be attended

[cobalt bane]

Nvr. These admins are horrible. They false ban and then don’t answer

[quasi igloo]

no need to get frustrated man what happend

[quasi igloo]

There is a que due to alot of ticket input please try to be patient

[quasi igloo]

1 quick question how many hours do you have on rust?

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842 make a ticket with the proof of the cheater and it will be attended asap

[whole dock]

aye I typed /link and linked everything and allat and dont have kits

[bright dock]

me too and i got 2k hrs

[quasi igloo]

do /auth in game

[whole dock]

t

[quasi igloo]

in that case i would recommend making a ticket in https://discord.com/channels/277748656420028426/1118287481322872842 an explaining your situation in detail.

they should be able to fix it

[cobalt bane]

48hrs no response on my ticket. I was grinding yall server and then got false banned that’s what happene

[quasi igloo]

What was the ban for?

Or better phrased was it a anticheat ban or a admin ban

[cobalt bane]

“Cheating” I’ve never cheated in a game my whole life. Sent clips of my game play to a “trial admin” and he said it looks like it could be Ai🤣

A medal tv link that I used Ai on

Sure bud!

[quasi igloo]

Okay well first in that case if you think the admin who handled your ticket handled your ticket badly is make a ticket and request to speak to someone higher and explain your situation again with the same evidence and clips just remember mistakes can happen no need to get frustrated or upset and make it worse

although i do understand your frustration

as getting your medal clip called ai can be frustrating

[cobalt bane]

No. That’s not even half of my frustration. I Grinded the freak out of this wipe had 40 rockets a box of char and a 60 rocket core base

And my ticket was never even responded to. This was a private conversation between me and @mellow cosmos and @sullen jolt and all they did was laugh and not help at all

[sullen jolt]

Hey, I can understand your frustration but i wanna point out that we didnt laugh at you at any point ( Biom was muted ) and i have told you that you have to wait since it takes 1-3 buisness days to respond to a Ban appeal ticket

[hardy raptor]

yo admins there is kids glitching under the map on the 2x trio

[sullen jolt]

We aware of it

[hardy raptor]

can you get my kits back of them please

[whole dock]

i just linked rust magic and best rust

it aint giving me that kit i did /auth and /link and it didnt do nun

[quasi igloo]

With rust magic there is more steps

inside of the actual website

[whole dock]

i did all the stuff they said to do and its still not working I got the free crates but not the kit

[quasi igloo]

https://discord.com/channels/277748656420028426/1410593865769160704 go here and follow steps

[cobalt bane]

You laughed and said it was ai. Neither of u were muted and then you guys kicked me from the vc instead of reaching a resolution. I really hope u are stripped of your roles as you do not deserve them or clearly need some more training

Stop lying man. It will only dig you a deeper hole. I know for a fact biome was talking because that’s who I sent my clip to in dms (that he laughed at and said it could be Ai)

[quasi igloo]

Yo detrmned i promise you making a big scene in here wont help your case your better of making a ticket and talking to staff hr if this happend in your eyes

its only gonna be worse if you insult him and start "drama"

trust man

[cobalt bane]

Hey man not sure if you can follow the dialogue or not but I wasn’t trying to make a big scene I was having a conversation with you and then he came in here and lied

[quasi igloo]

my point is no need to explain everything and make him look as if he did something infront of everyone

if he did something make a ticket you feel me

but saying all chat i hope you get stripped of your roles and this and that is just useless dont waste your time even in here arguing with him

it makes you look worse

[cobalt bane]

Wait I just checked ur Roles. Why are you even responding to me?

[quasi igloo]

felt like helping you since i saw you frustrated over here you would have got the same response from pretty much everyone "make a ticket we cant help you"

nothing against it

this last part is just advice

[stark remnant]

"i feel like it"

w mans

[hardy raptor]

@bob love how nothing has happened to the guys doing it and they are living under my iceberg and killing me from under the map

[timid loom]

1300

[quasi igloo]

.

[gray glacier]

hi

[drifting rapids]

why did i get kicked for suspicous profile im following all the rules

[timid loom]

Is the team busy cause I opened the ticket on Tuesday but they don’t seem active or my ticket got lost?

[quasi igloo]

Unfortunately due to high influx of tickets + a longer response time is normal I’ve been waiting a bit aswell just gotta be Patient

[shut verge]

how can i claim the rustmagic kit

[coarse leaf]

#1410593865769160704 follow all steps

[gray glacier]

The administrator doesn't seem to be online

[quasi igloo]

There is a team of them try to be patient for one to respond

[gray glacier]

🥹

If I don't use VPN, the latency will be very high

But if I turn on VPN, it will kick me out of the server

[quasi igloo]

Im sorry to hear that man but i think for your gameplay to be smooth id wait for the whitelist man ik it sucks to wait man

[latent torrent]

Hello, The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, Please make an Ban Appeal here https://discord.com/channels/277748656420028426/1118287481322872842 Please be patient while waiting for a response.

[tidal plume]

hi, my LFG post said it contained content not allowed, and then put the 6hr post timer on me before I could actually revise and make the post. I also dont know what information is wrong. I can ss and send to sm1 for clarification.

[hidden swift]

Hi, is there a technical problem with the 2x duo monthly causing insane lags for the last 10 minutes straight?

[lofty lily]

What's wrong with your solo x3 server? 300 ping, unplayable. I pay for /kit and what do I get? A place where I can't play. I feel cheated.

[vapid terrace]

HEEEEEEEEEEEEEEELP WE ARE LAGGING

[violet sapphire]

I feel for you brother

I mean we lost our M2 while doing heli because of this lag but losing real money that sucks

[vapid terrace]

Ive lost m2 + 14c4 cause lag

and I was doing solo online raid against 3

[violet sapphire]

holy are you that new content creator that do online raids against zergs ?

[vapid terrace]

I mean I dont want to drag on but here is my video https://shorturl.at/kQCe6

[violet sapphire]

crazy Content GG ❤️

[limber current]

Bestrust Solo/Duo/Trio 2x #2 Just Fullwiped 20.12 12/20 crazy lagging men

[lofty lily]

i wont my money back !!

[obsidian tundra]

can we do something about the lag on 2x trio #5?

[sullen jolt]

I have told you a couple of times that we can’t do anything about it and you have to wait until your ban appeal gets answered.

[obsidian tundra]

can you fix the lag

[obsidian tundra]

??????

[cyan prawn]

How can I find out the camera codes if there are 2 small and 2 large oil rigs on the server?

[thick ridge]

The camera codes don’t change based on how many oil rigs are on the server. They’re always the same. For small oil rigs use OILRIG1 and OILRIG2. For large oil rigs use OILRIG_LRG1 and OILRIG_LRG2. Just enter them in a computer station. If it doesn’t connect, make sure the rig has power and the code is typed exactly right.

[serene saffron]

Is maps still doublemonument?

[sonic jewel]

how deep in wipe can u take the kit like the tea kit or boom?

[willow escarp]

"Post wipe cooldowns (kit name | seconds)": {
"Iron": 7200,
"silver": 7200,
"Bronze": 7200,
"gold": 12000,
"diamond": 12000,
"starter": 600,
"build": 600,
"Discord": 18000,
"nitro": 36000,
"rustmagic": 36000,
"Daily Resources": 7200,
"Daily Resources Plus": 7200,
"Daily Ammo": 7200,
"Daily Ammo Plus": 7200,
"Daily Weapons": 7200,
"Daily Weapons Plus": 7200,
"Daily Raid": 18000,
"Daily Gambling": 7200,
"Daily Tea": 7200,
"Daily Tools": 7200,
"Daily Construction": 7200,
"Daily Electrical": 7200,
"Daily Armor": 7200,
"Daily Armor Plus": 7200,
"Daily Supply Drop": 7200,
"Daily Supply Plus": 7200,
"Daily Food": 7200,
"Daily Raid Plus": 18000,
"Daily Raid Extreme": 18000,
"Daily Construction Plus": 7200,
"Daily Construction Extreme": 7200,
"Daily Ammo Extreme": 7200,
"Daily Components Plus": 7200,
"Daily Components Extreme": 7200,
"Daily Weapon Extreme": 18000,
"Daily Resources Extreme": 7200,
"Daily Gambling Plus": 12000,
"Daily Gambling Extreme": 12000,
"Daily Scrap Extreme": 7200,
"Daily Tea Plus": 7200,
"Daily Tea Extreme": 7200,
"Daily Armor Extreme": 7200,
"Daily Supply Drop Extreme": 18000,
"Daily Meds": 7200,
"Daily Components": 7200,
"Daily Scrap": 7200,
"Daily Scrap Plus": 7200,
"rookie": 1800,
"regular": 3600,
"loyal": 5400,
"god": 39000,
"demigod": 12000,
"Champion": 12000,
"Legend": 32000,
"Elite": 12000,
"warrior": 10000
},

[sonic jewel]

ty

[tough oriole]

Does the staff team even answer the tickets I’m not tryna be rude or anything

[bright sorrel]

Hello, our staff is working as hard as they can. Due to the high volume of tickets we have received, there is currently a high volume of traffic. Please be patient. Best regards.

[silk glen]

been waiting 2 weeks now bro

ur gonna have to wait a little while

[pure merlin]

With it coming up to Christmas we cannot expect out staff to be online constantly, if you do not mind can you tell me what your ticket is about.

[silk glen]

nah i understand the high traffic, just annoying to not be able to do anything about it

its a ban appeal, but i dont know why i was banned. last week i sent a file that was requested but havent gotten a response yet

[pure merlin]

Ban appeals are held by a much smaller group of admins due to the nature of the ticket, I appologies for the long wait and I hope your ticket gets resolved soon. Any further questions just @ me.

[dire steppe]

we got a problem with the main weekly server map yall should look at it XD <@&1433123759883157514> <@&513265319096221697>

[scarlet leaf]

hello

[coarse leaf]

You mean broken map?

[dire steppe]

yes

like fully broken xD

[coarse leaf]

Yeah, it's actually a bag and will be fixed after wipe #📅┃wipe-schedules

[gray glacier]

Good evening, you charming bastards

[cursive kiln]

will i get anything for reporting an op bag that lets u get unraidable?

[coarse leaf]

Sometimes yes, but you must make appeal of that bag

[cursive kiln]

i rly hope i ll get something

[upbeat moth]

i dont have my discord kit?

[delicate osprey]

In-game, can you type ./auth in the chat?

[upbeat moth]

that got it for me, thank you. I didnt know about that command

[inner crystal]

why do bestrust ban ppl for nothing?

[thorny anchor]

yea

they deletet my answer

[hardy raptor]

hi i have people living under my iceberg on the 2x trio again

[tough oriole]

That’s what I mean I was playing wipe yesterday whit 2 friends and we got banned out of nowhere

[elfin sun]

how do I get the Discord building kit

this aint working

[thorny anchor]

any moderator ??

please answer my ticket

<@&464827801644695552>

[earnest gorge]

if it is a ban appeal or player report moderators don’t handle those

i don’t see any tickets created by you, so it’s most likely an admin ticket

[thorny anchor]

yea then where the admins

i am waiting 1 week, never get an answer

[wide panther]

i got banned for ban evade and i have like 40 mins on rust 💔

<@&464827801644695552> ?

besides opening ticket is there another way to try and join

[bold mason]

Please make a ban appeal ticket at #❓┃submit-a-ticket

[wide panther]

did already

[bold mason]

Nothing else you can do unfortunately

Just please stay patient and the team will get back to you.

[wide panther]

okay thanks

[bright pebble]

moderators do not handle these tickets and are looked at by a smaller group of people due to needing a lot of looking into. the tickets get done in order that they come in so it might take some time

[wide panther]

alright understood

[solar lance]

Hey guys, how do you determine which players are ban evading? I see a lot of recent bans are from this

[shy elbow]

I WANT TO MAKE AN LFG BUT CANT BC OF THE STUPID TIMER

[dusk lion]

Oh hi nightmare

[shy elbow]

hi

you play with me 🙂

[shy elbow]

anyway to fix this

[dusk lion]

Wait

So no

[shy elbow]

dont wanne go solo again :/

[dusk lion]

😔

I would play, really, but I'm an admin

so I can't

[shy elbow]

can you fix the timer maybe?

@dusk lion dont leave me on dileveed like that

[radiant flume]

where do i redeem the code on rustmagic?

[feral bluff]

why cant i do the discord member'ss kit

[radiant flume]

i think u have to say /link in game

[feral bluff]

not working

[quasi igloo]

Say /auth in game

[quasi igloo]

https://discord.com/channels/277748656420028426/1410593865769160704

[feral bluff]

thx !!!

[stark bobcat]

WHY DOES HALF THE SERVER LAG AND HALF THE SERVER DOSENT CUZ I JUST LOST 2 FIGHTS CUZ I LAG AND THE OTHER PEOPLE DONT ALL MY TEAMATES WE ALL LAG TOGHTER AND THE ENEMIES DOSENT ?

[obsidian goblet]

<@&513265319096221697> my friend banned for no reason with suspicious account can i get help

[umbral yarrow]

76561199381725676 PLEASE CHECK on BestRust main 2x bro plays full rage. Solo kill 10 peoples clan TOP

[bright sorrel]

Open a ticket ⁠ #❓┃submit-a-ticket (Ban Appeal) on this channel and describe the situation. There are a large number of tickets in this category, so it may take some time to respond. Please wait and thank you for your understanding.

[obsidian goblet]

tr admin olması iyi daha rahat anlaşılır ticket açarım ama wipe boşuna gitti bu nedenden

[lofty lily]

can someone tell me why I have 300 ping again on Solo ONLY 2x #4 ?🤓

[umbral condor]

Pls restart main 2x weekly its lagging like crazy

[reef drum]

Why don't you fix this lag?

[vague python]

Hi @reef drum , I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please #❓┃submit-a-ticket in "Other" Section. Meanwhile you do that i will notify a higherup about the lag.

[hidden swift]

I am just stuck and cant move, this is crazy - is this a region-based problem? seems to not effect all players on this server but me and my teammate and a bunch of others??

[verbal flare]

Hello, I am not sure but I can try to look into it for you it might just be a server problem.

[normal flax]

Are unban tickets available?

[delicate osprey]

Yes, you can create a ticket in the ban appeals section #❓┃submit-a-ticket.

[golden prairie]

pls unban me at bestrust servers I never use cheat in any game

🥀

[coarse leaf]

#❓┃submit-a-ticket "ban appeal", and they can help u

[golden prairie]

they dont help me😩

[coarse leaf]

don't worry they will, just wait every appeal is in a queue

[golden prairie]

It’s not about time bro

[coarse leaf]

so you where banned?

[golden prairie]

I don't know how many tickets I've created, they keep reject my appeal, and all I know this isn't right

Personal things tbh

[normal flax]

I've been waiting for 8 hours...that's why I want it not to be working.

[normal flax]

I've had a ticket open for 8 hours and haven't received a response yet.

[golden prairie]

That's normal you need to be patient

[cobalt bane]

lol be ready to wait 3 days

[normal flax]

3 days?rlly?

[solar lance]

What did you get banned for?

[normal flax]

The reason they gave me was that I only had a few hours; I didn't really realize it.

[dreamy salmon]

just bought a kit but i can’t claim it on the server

[next niche]

I HATE THOSE SERV MAN I KILLED 2 FCKING AK AND THENTHE SERV START LAGGING SO HARD I HAD A DB DAMN

[dreamy salmon]

can someone help me with my kits

[opal delta]

im waiting for staff in my ticket bought another two kits and still nothing

[fresh junco]

why doesn´t work /trade command in duo 1.5x?¿

[glacial inlet]

There is no trade on 1.5x

[fresh junco]

uhhhhhh

ok thx

[opal delta]

can someone help me out here been waiting like three hours for my kits here

[alpine crag]

lag a lot

the 2x eu

[rough sorrel]

Can someone tell me if the staff actually reads the tickets?? I just opened a ticket to appeal for my friend because he s banned from this discord and they answeared this "We can't accept 3rd party appeals, tell your friend to make an appeal"

[jaunty hemlock]

yes they are being read , let your friend make a ticket

[frigid canopy]

bestrust is just the best

[normal flax]

im waitting for 10 hours

[rough sorrel]

As I said, my friend is banned from discord, how is he going to open a ticket if he cant join the discord server lmao

[warped plinth]

Guys I’m stuck on the train , what I can do?

[rough sorrel]

leave the train

[fresh junco]

fix the sv pls, lately they have been so much laggy or crashing....

[normal flax]

ticket

[drifting rapids]

Can I pls get unbanned I didn’t even do anything wrong

[shell tapir]

sadly its not as easy as just "fixing the severs" we rent servers just like most other games tend to and there have been a string of ddoss attacks over the last few months hitting all sorts of server hosts.

if you are having high ping issues please #❓┃submit-a-ticket otherwise feel free to let us know when there are issues and what server is having issues so that we can let our hosts know.

But saying things like please fix your servers is relatively unhelpful all around.

We want you to have an amazing experience here and we do everything we can to ensure that.

[shell tapir]

if you are wanting to appeal a ban of any sort, please open an appeal ticket here #❓┃submit-a-ticket and our appeal team will get with you when your ticket comes up in queue.

[fresh junco]

i made a ticket cause of it, the sv crash down like 3 times in a row and I lost farm due to it ( still waiting for an answer lol )

[shell tapir]

the whole server? or just you?

[fresh junco]

idk

my friend and me atleast

[shell tapir]

what catagorey did you put your ticket under?

category

[heady musk]

Is the server 1.5x#2 down?

[shell tapir]

one moment.

There do appear to be a few servers down at the moment. and that one may be one of them. im not comp[letely sure on 1.5 #2s status at the moment. but if you are having issues connecting, it is possible.

[fresh junco]

other

[heady musk]

ty

[shell tapir]

Im sure its not what you wanted to hear but i guess affermation is always nice 😛

[heady musk]

No problem at all! I just get in

[shell tapir]

give us some time to get with our hosts to make sure any issues are smoothed over before going anywhere important. 🙂

[rare marten]

can staff look at my ticket

[thick ridge]

Hey, thanks for your patience. All tickets are handled in order, and the staff team will get to yours as soon as possible. Please avoid pinging or reposting, it won’t speed things up. We appreciate your understanding 👍

[golden prairie]

Thank you

[patent mortar]

hey how do i get the discord kit for building?

[fluid charm]

You have to link your account do /link in game

[tropic wadi]

My ticket still easnet rewieved and ive been waithing for a long time

[fluid charm]

hello wich section is your ticket at

[tropic wadi]

Ban appeal

[bronze thunder]

How long is the wait time usually for ticket reviews?

[red lava]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[silver gull]

I’m getting a message saying I already have an open ticket when I try to create a new one. Can I expect you to still respond to the one I already have open?

[coarse leaf]

yes, stuff will respond you, but there are so many requests, so it can take time. Thanks for your patience

[cobalt bane]

Why are my tickets being closed without a response

[languid zephyr]

Try to open a new ticket!

[strong stratus]

anyone gonna respond to my ticket? like its been open and i talked with the admin and now for 2 days he just doesnt respond

[lofty lily]

solo 2x #4 on V14 is teaming 76561199416643262

i have record video

[hollow rain]

#❓┃submit-a-ticket can you create ticket from here

[lofty lily]

okey thx he get banned thx for fast reaction 🙂

[strong stratus]

why s no one responding to my ticket? i talked with an admin on the ticket now its been two days and he s not responding.

[worn ravine]

Hello, under what category have you opened your ticket.

[bronze grotto]

wow

i got admin abuse xd

and close my ticket nice 😉 good job

[soft bramble]

One message removed from a suspended account.

[strong stratus]

ban appeal

[worn ravine]

These are handled by a very small team, they usually take a long time to get answered, please have some patience and we apologise for the delay.

[hollow sparrow]

why dont i have the starter kit, and how do i get the discord kits?

[balmy anchor]

yo can any admin or mod check sup channel am in waitin room

[signal token]

Hello, If you want a starter kit, you need to link your Steam account with our server, and for the Discord kit you need to link the game with Discord.

[strong stratus]

he answeard but he doesnt respond for like two days

[slate escarp]

<@&464827801644695552> can somebody already answer my fuckin ticket?

iam waiting for 3 days useless shitters

[bright pebble]

What is the ticket about because I don’t see it

[signal cloak]

The more you sit here and ping us the longer we will take

[slate escarp]

???????????????????????

[bright pebble]

This doesn’t help my question

[slate escarp]

check pms i cannot send a screenshot here

I was told that some admin will contact me because of that reason

[bright pebble]

That doesn’t show anything, what is the topic? Ban appeal? Store purchases? Mute appeal? Player report?

[slate escarp]

noone wrote a single letter to me

[bright pebble]

Ahhh

[lucid elk]

Your ban appeal will be looked at.

[slate escarp]

I DONT KNOW WHY I HAVE PERMABAN BRO

[bright pebble]

So moderators don’t see ban appeals a smaller team of people deal with those so they can get looked into in more detail

[slate escarp]

it says that i was banevading but i dont even have another steam acc with rust

[lucid elk]

None gains anything from trying to justify anything here. You will have to wait for the ban appeal team to look at your ticket.

[slate escarp]

also somebody told me that this account is the reason i got banned but i dont know this guy. The only thing I have in common with him is the same country and few steam groups. https://steamcommunity.com/id/Yayeetedurmum/

unban me or give me real reason why i got permabanned

[lucid elk]

None exept the ban appeal team can help you with this issue. There are a lot of people currently trying to get unbanned, so you will just have to wait your turn.

[slate escarp]

cuz i dont know this mF

[slate escarp]

THATS NOT MY FUCKIN PROBLEM

3 days is enough for 3 clicks to unban me

[lucid elk]

I'm telling you right now, the last time. None can do anything to make your ticket get looked at faster.

[slate escarp]

Thats a lie

[lucid elk]

If I had to guess they havent gotten to it yet.

[slate escarp]

stop lying

[lucid elk]

Alright, have a good day.

[shy elbow]

Are you a dumb mother fer or sum

He said he can’t help you and to be patient dumdass

[ashen sigil]

admin what the hell I bought the product and it didn't come to me!

[slate escarp]

I was patient enough, this is none of ur business jew

[shy elbow]

Make a vip ticket

[slate escarp]

nah dont write go sleep kiddo

[shy elbow]

Ey ey I ain’t no Jew and be patient dumdass

[slate escarp]

Englando

[ashen sigil]

in the city of npc I ordered a level 2 workbench by drone and received nothing

[shy elbow]

Ah yes kiddo I’m working not like ya unemployed ass complaining in a discord

[shy elbow]

Make other ticket then

Englando tf is that even

[slate escarp]

Yep working 9/5 as a slave, try homeoffice dog

[shy elbow]

Goofy ah im still a student I ain’t working 9 to 5 dumdass

[ashen sigil]

where to create This ticket is not here

[shy elbow]

I hope yo ass stays banned fr fr

[shy elbow]

Check here #❓┃submit-a-ticket

[slate escarp]

Then why the fugg why are you bringing a job argument to this fuckin convo u dumbfugg

[shy elbow]

AINT yo ass complaining about being banned that’s called one hell of a skill issue

[slate escarp]

Nah not gonna read that shi, ur blocked man

[shy elbow]

NOOO dont block me

It will end my world

Like I don’t give one fu bro

[sullen jolt]

Please be patient there is nothing we can do to make it faster so enough now

[rocky dove]

kicked: vpn requires approval appeal at discord.ggbest What should I do?

[shy elbow]

I alr told the dumd ass he AINT listening

[sullen jolt]

this is not helping

[sullen jolt]

make a VPN whitelist tickez

[rocky dove]

how do I do this?

[modest dagger]

I can't connect to one of the bestrust servers but I can connect to all others? any ideas? it's NA DUO#5

[hollow rain]

Can you please create ticket #❓┃submit-a-ticket

[slate escarp]

dont submit any ticket, its useless

u wont get any resolution from those useless peaches

they have olygopol for rust servers and have absolute zero support capacity

farkas magyar dog orban supporter

[strong stratus]

can someone respond to my ticket?its open and like the admin wont respond to the messages,its been 2 weeks since i banned this is getting tiring

???

[shy elbow]

You dumdass can’t listen fr

[shy elbow]

Be patient

[green wind]

I tried it earlier but you can not type "_" in Chat. So what´s the correct code for different Oilrigs?

[full yew]

/link doesn't work in game ive linked all and nothing

[coarse leaf]

/auth in game

[strong stratus]

Bro i am getting tired already its been 3 days since an admin seen my ticket asked me one question now he didnt respond for 3 fricking days,why does it take so long to respond to my messages ,i dont think he has other tickets since he opened mine and asked me a question

i am banned for almost 3 weeks now and no one does anything

[sullen barn]

Ban appeal is handled by a separate staff team so it may take quite bit of time.

I'm pretty sure that our staff will handle your asap. Sorry for any inconvenience.

[strong stratus]

i understand that

but he did respond to my ticket,asked me one question then dissapears for 3 days

why respond to my ticket if u cant resolve it

[tacit fulcrum]

"kicked: vpn requires approval appeal at discord.ggbest" ticket already created waiting

[opaque helm]

i NEED kids banned they are harrassing me and i need help ASAP they are putting derogatory signs out side of my base and being rasict

[turbid scarab]

#❓┃submit-a-ticket

[split cloak]

i submitted a ticket 2.5 hours ago stil no answer

[vague python]

@split cloak , thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[split cloak]

well can you just help me quick? i purchased a kit and i have no permission its a quick fix

[vague python]

Sorry, i dont have permission to do anythink but i can make an admin check ur ticket as soon as possible and i appreciate your patience.

[split cloak]

yes please

[split cloak]

Still no answer

[hollow rain]

Hi most of our moderator and admins active on evening and night.I want you to be more patient.Thank you

[valid pelican]

do bps share across any server?

[fickle magnet]

Do you plan to solve the ping lag on every server you got?

[shy elbow]

Hey guys is there any server that wipes around 10-11 for Belgium players???

[hollow rain]

No

[hollow rain]

#🔔┃wipe-reminder you can check here

[shy elbow]

I can’t see that late

I got on left open by the ticket system

[orchid fractal]

ive linked my accounts and they wont get me the kits?

[shy elbow]

Rejoin the game

[hollow rain]

and do /auth ingame

[pliant belfry]

any mods here ??

[hollow rain]

Yes how can i help you

[pliant belfry]

can you come vic plz

if u can

[hollow rain]

room is full but you can tell me in dms if you want

[shy elbow]

Why you leave me hanging

[hollow rain]

i am not but i didnt get your question

what you mean 10 11

[shy elbow]

22:00 23:00

[hollow rain]

give me a second i will check

[shy elbow]

Thx

[bright pebble]

I don’t think any of our servers wipe that late

[hollow rain]

yes there is trio

and 20:45 for duo

#🔔┃wipe-reminder You can check here everyday but i saw latest 22 45 for duo

[bright pebble]

Where you from Atakan?

[hollow rain]

Turkey

[bright pebble]

Ahhhhhh

[shy elbow]

What time is it for Belgium

[hollow rain]

Same

its not CET for me either

[shy elbow]

That’s not between 22:00 and 23:00😭

[hollow rain]

yes but these ones latest

[shy elbow]

Nha you have more us servers

Also AU servers

[hollow rain]

yes but i never saw wipe that late

like i said there is a duo wiped at 22 45

[shy elbow]

That’s 10:45 in the MORNING

[hollow rain]

no at night

[shy elbow]

Nha it says 10:45

[hollow rain]

This is not for today but latest one i ever seen

[obsidian vault]

i send a ticket like 1 month ago still not opened

[strong stratus]

can someone close my open ticket? i want to open another one because this one is worthless,been 3 days and the admin still not responding...

[twilit flare]

What happened to maps for solo/duo #3? Why there are 10 lighthouses 3 arctics 4 rigs on map, is it bugged? maybe change it?

admins?

[coarse leaf]

Hi all tickets are in queue.We will solve all your problems thanks for your patience

[coarse leaf]

Hi all tickets are in queue.We will solve all your problems thanks for your patience

[strong stratus]

i understand that but its already opened like i talked with the admin,now he s not responding for 3 days

[obsidian vault]

bro what queue i send my ticket on 27.11.2025

it is almost 2026 !

[tepid flame]

lads if you are doing perm bans on newer players for being 'sus' the least you can do is check the ticket within a decent timeframe

[strong stratus]

for real bro

this is the 5th time asking, can someone close my ticket or atleast respond at the messages???my tickets been opened for like 4-5 the admin asked me one question and then procceds to not respond for 3 days, im banned for almost 3 weeks now and no one does anything

[forest pivot]

are the maps that have each monument a thousand times normal?

[grizzled rapids]

Can someone seriously fix my issue. It’s been a day now and I paid for a kit. I’ve have a ticket opened since last night.

[vivid lintel]

hi, anyone can help me, why i cant unlock enrgy sistems in the wb lvl1 and lvl2? thanks!

[nocturne forge]

how do i claim the 100hours survivor kit

[haughty dock]

im boosting server but i cant get the kit why

[signal token]

try /auth ingame

[delicate osprey]

The 100-hour kit doesn't provide any; it provides chest and oven customization options, which are visible in the upper right corner of the chest.

[delicate osprey]

You need to learn by manufacturing engineering machines; you can learn engineering machines from level 1.

[signal token]

Please be patient, someone will help you as soon as they have time.

[wicked cypress]

Please remove the stupid map generation with 256739 Oilrigs. THANKS!

[slow leaf]

please rewipe the trio#2 its unplayable

<@&513265319096221697>

[strong stratus]

bro can someone actually close my ticket

whats so hard

[surreal narwhal]

how can i activate the extreme weapon bundle on my acc

i bought it but it is not open yet

[willow escarp]

hallo try /auth ingame pls

[stiff cape]

where do all the loot drops come from?? trio-2 server

there are sooooo many

[nimble mulch]

guys how to activate the extreme weapon bundle

[violet violet]

can a guy be mut for saying that he fukk my mom in chat ??

[signal token]

try /auth ingame

[worn ravine]

Yes, that is extreme toxicity.

[nocturne lagoon]

do you have "no bp wipe" server?

[worn ravine]

Hello, under what category is your ticket open?

[quartz topaz]

We have couple monthly ones.

[wind crest]

can an admin open my ticket

[delicate osprey]

It will be dealt with as soon as possible.

[wind crest]

okay ty

[delicate osprey]

Your ticket will be reviewed by our ban team as soon as possible. Bans are being reviewed in order.

[nocturne lagoon]

can you please send me the full name of the server

[delicate osprey]

I can't give a definite date because there are so many ban complaints, they are being reviewed carefully and in order.

[bold socket]

Hey there, I attempted to log into "bestrust solo/duo #3 EU i get a error "Kicked: Suspicious Account" error can you please let me know how i would appeal this?

[coarse leaf]

sure, #❓┃submit-a-ticket "ban appeal"

[amber fiber]

I’ve had a ticket open for 2 days with no reply is something going on?

[wintry mantle]

I was just about to ask the same thing, I've been waiting a day for a ticket about something I bought

[normal flax]

can any admin see my ticket pls?

[vague python]

Hi , thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[normal flax]

I've been waiting for 3 days for at least an answer regarding my ban, and I only have a few hours left.

[devout current]

Imagine getting banned from a server for playing for only a few hours, after having played on the server for days.

[vague python]

our admins are doing their best it will be solved as soon as possible and thanks again for ur patience .

[devout current]

Having the patience for days is complicated.

[normal flax]

true 3 days

[normal flax]

How long does it take on average for them to see my ticket and dare to unban me?

[lime jungle]

my /link dosent work

ive joined the group and discord and done the verification on the website but /link just pulls up the the diffrent links menu in game

[vapid copper]

He was banned for having low hours, i have 60 and dont get banned, simply doesnt make sense.

And whats the point of banning for having "low hours"

Plus i dont see that in rules.

[devout current]

[vapid copper]

I would appreciate very much a response to this so if any staff would respond, please respond.

[quartz topaz]

Just look for bestrust servers and sort by monthly sir

[vapid copper]

can you respond to me

pls

[silk glen]

respond to my ticket aswell

[fiery ravine]

can i kick one of my mates in a trio server and add a new one? we are still trio we just switched out a person

[sullen jolt]

yes

[gusty python]

No, just the server you're actively playing/getting them on.

[gusty python]

Those are intentional changes. Leave your feedback in #1450250996835160184.

[gusty python]

Unfortunately it does not matter how many times you ask. We do not have a process for expediting tickets so we request that you be patient in waiting for a response, thanks!

[storm wolf]

whats up with trio 1.5x #2 ? server shut down

been off for 15+min now ...

🙁

[alpine grove]

can you answer my apeal

[glacial inlet]

Hey
It's up on new ip

connect trio-1.5x-2.bestrustservers.com

[signal token]

Please be patient, the admins and moderators are currently busy and will contact you as soon as they are available.

[frail pilot]

where is the solo dou trio quad 2x 3 server

[hollow rain]

#🔔┃wipe-reminder you can check here

[limpid minnow]

why cant i claim discord kit

[hollow rain]

did you linked from https://bestrustservers.com and /auth in game

[drifting meadow]

How come vanilla servers no show on my right side

[vagrant wadi]

It says cameras on rust plus mobile aren't allowed to connect on bestrust servers, is this really a thing, has the servers all blocked cameras on rust plus and if so why?

[hollow tree]

yo bro can you answer my ticket 24 hrs waiting lol

<@&513265319096221697>

<@&1433123759883157514>

<@&1307830272636751872>

[light saffron]

can someone message me about my subscriptions pls

[lone compass]

where do i apply to use vpn

[whole burrow]

submit a ticket / VPN Whitelist

[shy prawn]

were is the wipe of solo only 2X #1453020580638097562

[grizzled garden]

Why solo x2 #4 still not wipe

[shy prawn]

why

[grizzled garden]

?

[shy prawn]

You know why he didn't wipe?

[stoic lava]

Alr pinging us will not make your ticket being answered faster

[hollow tree]

sorry

[slim patio]

any admin only ?

[unkempt crane]

how do i know if i got unbanned? i got no response

they viewed my ticket but i got no response

[gusty python]

Unfortunately unban requests take longer than typical tickets, due to the level of investigation required, especially approaching Christmas. We ask that you remain patient, thank you.

[unkempt crane]

I fully understand, but it says i have 0 open tickets, even though i opened mine yesterday, and i didn’t got no response, it says you currently have 0 tickets checked by team

[light kraken]

<@&1259126811476885524> <@&1401500327035011153> I need a staff member to approve my VPN.

[unborn tartan]

i can

[hushed robin]

Do not ping staff members, ask normally and someone will help you

[light kraken]

sorry....

[light kraken]

thanks

[sullen jolt]

Only admins can approve you, for that please open a VPN whitelist ticket

[light kraken]

I have already opened a ticket

[sullen jolt]

?

[proper wigeon]

can someone finally respond to my ticket?

[hushed robin]

Someone will respond as soon as they can

[slim patio]

there's any admin available

I'm play from dubai and I have a worest ping need the admin add me to whitelist VPN

[bright sorrel]

Hello, open a #❓┃submit-a-ticket ticket here and select VPN whitelisted.

[slim patio]

already opened since 2 hours

no answer

[bright sorrel]

Wait until you receive a response from staff. Response time may vary depending on workload, typically 24-48 hours.

[strong stratus]

This is getting absurd my tickets been made on 12/18/2025,opened on 12/20/2025 and from there 4 days the admin is just not responding,i understand the queue but the ticket BEEN OPENED by the admin thats not responding to the messages

[strong stratus]

u ll have to wait brochacho mine s been for 4 days and no one does anything

[silk glen]

heh, ive been waiting for 2 weeks and they havent respondend. guess you'll be the one waiting brotocycle

[strong stratus]

xd

[heavy condor]

any admin can help me

[silk glen]

yo please look at my ticket

the admins were handling my ticket and they just left me on read for a week now i just wanna play the game on winter break bro

[heavy condor]

same

[pliant hollow]

i did all applications for kits and it says on web site that i just need to write /link in game to claim my rewards but nothing happends it just open window with websites...

[whole burrow]

go to https://link.bestrustservers.com/

and link your discord and back to game type /auth

[pliant hollow]

just needed to write /auth in game ty man ❤️

[strong stratus]

still no response brotocycle

[vale portal]

in outpost we can buy heli?

[quasi igloo]

Yes but depends on the server your on

[vale portal]

x2 duo

[quasi igloo]

I believe so then

[dim glen]

are servers down?

[lean inlet]

Steam yeah

[quasi igloo]

As of this moment eac is down

https://discord.com/channels/277748656420028426/1431243376958640259

[astral bane]

im getting these pls can somone help me

EAC : verify id toyken invaildparameters

On server 2x #4

[steep yarrow]

EAC is down

[astral bane]

??
Still cant join

[quasi igloo]

The games servers are down not something related to bestrust servers but rusts servers.

Eac =Easy Anticheat

[daring prairie]

they are still down correct? i am getting a verify id error and a auth error

[quasi igloo]

Yes I believe so

[daring prairie]

thnx

[quasi igloo]

No worries

[prisma willow]

Why did I create a ticket? I got two replies, then no one answered for a week and they closed my ticket and the problem was not solved.

[sharp yacht]

can't coonnect to server EAC ID token thing

[silk glen]

just got unbanned but still cant play, Thanks admins!

[languid zephyr]

@willow jungle make a new ticket and we will check it we are getting allot of tickets so it may take some time we are sorry for this

[keen bridge]

Hello, I recently got banned for a suspicious account, totally unfairly because I previously played on another account and decided to purchase Rust on my main account using the holiday promotion.

can i have help

[languid zephyr]

Hello, open a #❓┃submit-a-ticket ticket here

[green mica]

Can I add a person to the team but they don't live with us?

and is it possible to disable auto-adding passwords?

[strong stratus]

Bro can someone look at my ticket ? The admin was handling it then he just left me on read 5 days straight

[prisma willow]

nice admins itd wild

[ripe lodge]

i wanna ask what is post wipe cooldown on kits ? like bronze vip or gold vip on 2x duo

[edgy stag]

24hr

[ripe lodge]

for every bought kit ?

[edgy stag]

every account

[ripe lodge]

or like guns supply AMMO

aaa okey thanks

[edgy stag]

u can claim it every 24hr hours

[ripe lodge]

yea i know but when wipe starts

[edgy stag]

which one?

[ripe lodge]

like gold vip

how many hours i cant use it when it just wiped server 2hour ? 3?

[edgy stag]

yeah

[edgy stag]

4 hours i think

[ripe lodge]

thanks

[dapper eagle]

Hi, is the gingerbread houses disabled on bestrust servers? been playing a bit during the christmas event and have not found one yet.

[silk glen]

so i got unbanned today but when i tried to join the server i got kicked for ban evading?

[zenith walrus]

I was banned for 14 days. Can anyone help me?

[silk glen]

any admin or mod i can talk to to get this fixed asap?

[split cloak]

anyone admins who can close my ticket so i can open a new or answer my ticket please

[foggy cliff]

76561198799169571 cheat quad 2x

[elfin sun]

Guy why everyone has a LR in the server

[silk glen]

its advent calendar

[elfin sun]

and where can I open it

[silk glen]

you can craft it and it gives you lr with 90 bullets

[elfin sun]

thx

[vague python]

you can open a ticket here #❓┃submit-a-ticket and report him

[static hedge]

why cant i join the server

i keep getting a error EAC: Authentication timed out (1/3)

[quasi igloo]

Could still be eac issues but a good fix could be verifying your game files

[static hedge]

i gusse its eac

it said all files passed

[quasi igloo]

So then yeah eac may still be bugged

[vale bridge]

trio map is wrong

[quasi igloo]

Yep I have just told the people in modded chat but Farkas has been told please be patient as he will fix it asap

[silk glen]

i got unbanned but still cant play the servers can you help me or tell someone to look into it thanks

[quasi igloo]

What is the issue when loading into servers?

Does it actually say you are banned? Or is it eac error

[floral skiff]

hello i got a ticket support

but no one response , can u help me @quasi igloo ?

[quasi igloo]

I cannot actually answer your ticket but what is your ticket regarding?

[floral skiff]

i got ban evading

[quasi igloo]

Okay in that I cannot assist you but I can say unfortunately tickets can take a bit of time due to high influx and the fact every ticket is carefully looked at and taken care of

So just please be patient

[floral skiff]

can u estimate a time of waiting?

[pastel void]

Hi i got banned for no reason 13 hours ago My ban don't appear on the ban section, also in that time i having log issues with steam. I tried to run rust but don't work. Any help?

[normal wind]

Hi i got banned for no reason juraj nick

[quasi igloo]

Hello I’m sorry to hear that is it possible you didn’t get banned but were stuck in the eac issues

[quasi igloo]

Unfortunately I cannot I’m sorry

[floral skiff]

eac is so bad man..

[normal wind]

do something please

[quasi igloo]

Please head over to https://discord.com/channels/277748656420028426/1118287481322872842 and fill out the form for assistance

[floral skiff]

i got eac ban 190 days ago, 1 million tickets on facepunch and no limits appeal and nothing.. i love rust , i love this game and i got ban without a reason , i never cheatead and now , nothing , no one respond to my ticket support or my appeal , eac is so bad...

i have so much dlc and some skins. so , i lose my money and my account=)

[normal wind]

why

[pastel void]

The Steam message when i log is Steamauth: publisherBanned

[quasi igloo]

Okay in that case make a ticket in https://discord.com/channels/277748656420028426/1118287481322872842 and you should be assisted asap

[silk glen]

same, i got kicked for ban evading not anything eac related

[quasi igloo]

Select ban appeal and fill out the form

[pastel void]

I send a ticket 1 hour ago with no responses

[floral skiff]

same

[quasi igloo]

Then do the same thing as I just told him to do

Guys I’m sorry but like I said earlier tickets are at a high influx due to lots of tickets being made so staff may be a bit slower today especially with it being Christmas and people having family’s and friends to deal with so please try to be patient as soon as a admin gets the ticket they handle it quickly and carefully at the same time

[wicked temple]

<@&464827801644695552> my account doesnt link with the steam one

[split edge]

Why i got banned??? I just joined on the server

[quasi igloo]

What’s the issue with it

[quasi igloo]

Head to https://discord.com/channels/277748656420028426/1118287481322872842 and make a ban appeal ticket filling out the form

[bleak grotto]

yo guys i want to quit a server and i want another player to replace me (we are playing trio ) is it ok or i need to tell the admin so they will not get baned or somthing ????

[silk glen]

change codes and wipe from tc and turrets

if i join the waiting room will i get helped quicker?

[quasi igloo]

I dont believe so unfortunately

[rapid river]

how do i buy a raid kit ?

[quasi igloo]

Head to the bestrust website and choose which server and purchase it

[rapid river]

its nolt saying

[quasi igloo]

What do you mean

[quasi igloo]

https://store.bestrustservers.com/

go to this and choose which server you would like to buy it for and purchase it

[pastel thunder]

I have a VPN whitelist ticket, but I haven't received a reply for three hours.

[quasi igloo]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. , so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[radiant locust]

where can i see map previews

[quasi igloo]

When a server wipes its map is shown in https://discord.com/channels/277748656420028426/698559603193151508 but voting for maps is done in the bestrust map voting category

[minor root]

this pic is example why server is dead after 1 day

make less servers

you should inspire svrvivors

only 2 trio server and pop is always high after wipe day

or even 1 duo

[distant raptor]

yo staff can u look my ticket

[coarse leaf]

every ticket is in the queue, they will reply you as soon as posible

[minor barn]

hey i need in game help asap, do i look for help here or another chat?

<@&513265319096221697>

anyone?

😭

[quasi igloo]

What happend how can we help

[cedar tinsel]

the server restart while im rading and it been 30 mins waiting , max 5 x2

[glacial inlet]

it's back on new ip
connect max5-2x-3.bestrustservers.com

[stone pasture]

how to i get the dicord kit i have everything linked but says i dont have the kit

[gentle hull]

@glacial inlet can you read my ticket?

[quasi igloo]

/auth in game

[minor canopy]

So the servers got wiped thursday but it says they get wiped again on friday (26.12), is it true?

[quasi igloo]

What server would that be?

[echo urchin]

Full server all kit lifetime how much

All server full kit lifetime how much

[gusty python]

https://store.bestrustservers.com/products?tag=modded,lifetime-all-modded-servers

[ruby bronze]

.

[echo urchin]

How much would it cost if I wanted to buy all of them?

[gusty python]

Couldn't answer that, you'd have to do a bit of math.

[echo urchin]

Isn't there a discount?

[minor canopy]

every server xD

look at the wipe reminder

[sleek bone]

he is cheatting 76561198827306193

[fickle sonnet]

why im banned im new

[obtuse spire]

guys, help me. Give me map server: BestRust max 5 x2 #3

[obtuse spire]

hello, you can give me link to the map Best Rust max 5 x2 #3?

@gleaming pulsar hello, you can give me link to the map Best Rust max 5 x2 #3?

[delicate osprey]

The Bestrust map will appear in the voting category when it's time to reset.

[gusty python]

If there is a discount it should show on the shop if not at checkout.

[gusty python]

We have an autodetection system that does that for suspicious accounts. Try to #❓┃submit-a-ticket.

[wanton hare]

does bestrust servers have metal detectors in the game?

[proper wigeon]

can someone finally close my ticket after like 3 days i cant make a new one

and why are cars even disabled

[steel ocean]

i didnt do anythink and i got banned

[zenith forum]

how long until solo duo trio @3 2x wipes?

[golden elk]

We were banned for association with a cheater, even though we have a clean group, which we've been playing for several years now.
That is, no one from our groups was banned for cheating. All four of us were banned for association.

I dont want to wait for an update on the ticket, we have a beautiful big base and dont want to miss this wipe

[vernal wadi]

Какого хуя не работает сервер

[golden elk]

i`ve already created a ticket, but everybody says that i need to wait a few days for an answer

[golden elk]

We were banned for association with a cheater, even though we have a clean group, which we've been playing for several years now.
That is, no one from our groups was banned for cheating. All four of us were banned for association.
I dont want to wait for an update on the ticket, we have a beautiful big base and dont want to miss this wipe
i`ve already created a ticket, but everybody says that i need to wait a few days for an answer

[steel ocean]

how long the mods check my ticket for unban

[fierce tundra]

mods dont check ban appeals, admins do, be patient you should expect a answer assp

[halcyon mica]

Administrators, check this quickly, my friend. We're being banned for no reason. All we need is a unban to get us in.

[steel ocean]

The same thing happens to me.

[main belfry]

Are there kits on Vanilla 2x?

[sharp sigil]

Why kicked vpn

[drifting rapids]

How many hours do I need to have to now be auto detected for a suspicious account

[gusty python]

We understand your urgency but there is no process in place for expediting tickets, especially ban appeals. Best wishes and happy holidays.

[gusty python]

#❓┃submit-a-ticket for whitelist

[zenith forum]

i won a ak on rust magic it went into coins but i want the ak in my rust skin inventory how do i get it in there

[mighty sentinel]

Not to rush you all, but how long is the average ticket response? Got banned for suspicious account. Had a good wipe going.

[languid zephyr]

https://discord.com/channels/277748656420028426/1118287481322872842

[shy elbow]

Poor guy

How does even happen tho

[mighty sentinel]

is it really few days though if so ill probably start playing another wipe

[raw bloom]

hi

[quasi igloo]

withdraw the skin

in the withdraw section

[quasi igloo]

Hello how can we help

[valid sandal]

Bro why i'm banner just for a triple headshoot

Banned*

[heady flame]

Bestrust solo duo trio 2x 3

76561199049727411 CHEATER

[calm bolt]

Hello where do i report a cheater

[solemn escarp]

where do i find the ip of the server

[signal token]

Be in game or open ticket here #❓┃submit-a-ticket

[signal token]

https://bestrustservers.com/servers

[quasi igloo]

https://discord.com/channels/277748656420028426/698559603193151508 Aswell for currently wiping servers

[glacial bridge]

Hey I got a question regarding the turret limit. I currently can't get turrets in a raid base to work on solo only #2 despite being below 12 deployed turrets and I'm not sure why they are blocking out

[wintry scarab]

How do I get the electrical branchs in 2x?

It's not in the Workbench

right?

[glacial bridge]

you need the engineering workbench

[wintry scarab]

Ooooh, thank you

[split wagon]

kicked: VPN Requires Approval

how can i fix this? i ve never played on vpn lol

@glacial inlet pls help

or any <@&513265319096221697>

?

[cinder root]

admin help plz

[grave turret]

admin help please

i get baned because im good men

[split wagon]

can someone check my ticket is any admin online?

[grave turret]

me too

please

[plain anchor]

how does offline raid protection work on main 2x

[split wagon]

<@&464827801644695552> <@&1376882535534956614> <@&1401500327035011153>

[grave turret]

men i was starting in de server and i get banned because i hit 2 heads

[earnest gorge]

WHAT\

[ember mountain]

wat

[grave turret]

wow

[split wagon]

bro i've never used vpn buy rust some days ago

[earnest gorge]

dont ping staff please

[pure merlin]

WHAT

[ember mountain]

might as well ping everyone

[hushed robin]

Do not ping staff members please, if you need something open a ticket

[grave turret]

toby please my ticket

[split wagon]

how much do i need to wait

[pure merlin]

https://tenor.com/view/everyone-gif-19073160

[hushed robin]

Can we mute thisbguy bro

[split wagon]

for? xd

[pure merlin]

Guys let's not answer him

[hushed robin]

For @ admins?

[split wagon]

i just need to know if it;s possible to fix problem today

[signal token]

bro

[split wagon]

im desperate sorry mb

[grave turret]

one cuestion mens. how i now when a admin answered my ticket??

[split wagon]

+++

[hollow rain]

we cant know i m sure we will answer your ticket as soon as possible

Thanks for patience

[split wagon]

ok thanks that;s all i wanted to know

btw why there is this issue with vpn even if didnt use any ever

[sullen jolt]

vpn whitelist ticket

[hushed robin]

Next time please don't tag admins/mods, it is genuilly anoying. Open up a ticket and if you need something answered really badly dm a admin or moderator

[grave turret]

kicked: suspiccios account how do i know if they replied to my ticket??? i just hit 2 heads with a bow men jjajaj

[hushed robin]

When you get a message from the bot thats when they replied

[tepid jackal]

Help me i get kicked perm cuz of suspicios account i dont entered on a server wtf

[grave turret]

olkey men thanks

[tepid jackal]

Kicked: Suspicious Account | Appeal at this server | [ID:]I7CKNHV0M | Timeleft:Perm

[hushed robin]

Open a ticket, I dont know ngl

[tepid jackal]

where?

[hushed robin]

#❓┃submit-a-ticket

[grave turret]

im speaking spanish in the ticket i need to speak inglis??

jajajajaja

[hushed robin]

Theres moderators that speak spanish im pretty sure, they might not be online rn but its better to translate it to english so you can get a reply faster

[grave turret]

okey i already wrote in spanich and nobody is answering me how i close de ticket and open another one??

[tepid jackal]

check my ticket pls

[hushed robin]

Pretty sure you need to type ?close and then open another one at #❓┃submit-a-ticket

[hushed robin]

Im not moderator so I can't, maybe a moderator will check it out soon

[grave turret]

wow men i just get ignored on my ticket and the admin close it wow im a cheater because i hit 2 heads with a arow to a smg

why i get banned without evidence

can you take of my ban men wow

anyone can help me man??

[plush tide]

Hello, Sorry to hear about your ban. To help the Ban Appeal team assist you as quickly and effectively as possible, we kindly ask that you keep your ticket in English. Please note that moderators are not able to view or handle ban appeal tickets.
As mentioned in the automated message when you first submitted this ticket, please go ahead and close it, then submit a new one under the "Ban Appeal" category, written in English. Thank you for your understanding!

[grave turret]

i dont have any ticket

but wont let me open another one

[quasi igloo]

Whats the issue when you try open the ticket?

[grave turret]

i dont know what to do an administrator ignored me and automatically closed my ticket without replaying

and i cant open another one

[quasi igloo]

Why can you not open another one?

[grave turret]

the bot tells me i have to mutch ticket but i dont have any

[quasi igloo]

So that means your ticket may still be being looked at

[grave turret]

but i dont have any dm withe de bot

[quasi igloo]

An admin would not ignore your ticket there is a wait time

[quasi igloo]

send a msg to the bot what does it say

[grave turret]

nothing

[quasi igloo]

Thats not possible it will say something

[grave turret]

i dont open any ticket

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842 Go here and try open a ticket

if it says you have too many open tickets that means you still have a ticket open

[grave turret]

no

says that but i dont have any md

dm

[quasi igloo]

when an admin reviews your ticket you will get a message saying a ticket has been opened for you

[grave turret]

just get out my ban men i just hit a smg 2 heads with an arrow

[quasi igloo]

then the conversation will start

[grave turret]

im trying to solve this 50 mins

[quasi igloo]

I am not able to revoke bans that is handled by a small team of admins that handles every case

[quasi igloo]

Im sorry but there is alot of people making tickets and the fact yesterday was christmas means there is a backlog of tickets its normal

Wait time is slightly higher at the moment thats the truth unfortunately please try to be patient

[grave turret]

bro i just hit de feedback and say the ticket is closed but don let me open another one

[quasi igloo]

Im sorry i have told you what to do there is nothing else i can do to help you

[grave turret]

how i close it

this is unnaceptable men

[quasi igloo]

MBS make a ticket in the other section of the tickets and say your ticket is bugged if you think its bugged then in that case

I dont think it is but if you think it is try there

[rose summit]

once i linked everything and joion the steam group how do i get the discprd kits in game

[plush tide]

Can you try to type /auth in-game chat ?

[covert ridge]

I'd like to know where I should report someone on Discord.

[plush tide]

#❓┃submit-a-ticket

Player Report

[covert ridge]

Currently, 3 people are teaming up on a single-player server; I don't know if any admins are online.

[plush tide]

We do have online admins, once you submit a ticket, they will look into it as soon as possible

[covert ridge]

Thx

[remote mist]

why do u guys just close my ticket without replaying

[sonic fiber]

can someone help?

please

<@&513265319096221697>

<@&464827801644695552>

[west cobalt]

@quasi igloo i need help

[quasi igloo]

How can i help you

[quasi igloo]

Whats the problem?

[drowsy saddle]

i need help

[quasi igloo]

With what

[drowsy saddle]

cant got onto the duo 3x server

[quasi igloo]

Whats the problem

[drowsy saddle]

connnction attemp failed

[quasi igloo]

Keep trying to join it is usually how i fix it

[barren bluff]

can an admin help with an oblivious rage hacker with a 2 month old account ?

[quasi igloo]

keep spamming the reconnect

[drowsy saddle]

ive been trying everything i can look up

[west cobalt]

restart rust

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842 and make a player report

[drowsy saddle]

done

[barren bluff]

yeah done, been hours

[quasi igloo]

keep spamming the reconnect it will let you in after a few tries

[sonic fiber]

im perm not alowed to join server after a fight why?

[quasi igloo]

What happend did you get banned?

If you were banned make a https://discord.com/channels/277748656420028426/1118287481322872842 and choose ban appeal

[sonic fiber]

it doesnt say in ban section, i did that but no one is helping i promise im not cheating i just have new steam acc i played on my brothers few years ago and after a fight i cant log in a server

[drowsy saddle]

keeps saying disconnected attemp failed

not having the problem with any other server

[sonic fiber]

it says kicked for suspicious

[drowsy saddle]

who me?

[sonic fiber]

no me

[quasi igloo]

Trust me keep pressing the connect button its a stupid bug

[quasi igloo]

What do you mean ?

[sonic fiber]

wait can i send u photo of the problem to ur dm?

[quasi igloo]

Press that in https://discord.com/channels/277748656420028426/1118287481322872842 and make a ticket and fill out the information

[sonic fiber]

i did

[quasi igloo]

So the only thing i can tell you is please be patient and just wait for an admin to get to your ticket

[sonic fiber]

we are getting raided is there any way to do something??

[quasi igloo]

Unfortunately not

[sonic fiber]

okay thank you

[drowsy saddle]

it let me in using my phones wifi .. what does that mean?

ip banned or something?

[quasi igloo]

That maybe your wifi is blocking you weirdly

I would say make a ticket in https://discord.com/channels/277748656420028426/1118287481322872842 the other section they can give you some help to fix it 100%

@drowsy saddle

[bold verge]

how do i kno im verified

[quasi igloo]

What do you mean?

You are verified in discord or in game you are reffering too?