❓┃support-questions

[fluid charm]

#📢┃announcements

[old adder]

2x2# duo crashed?

[nova spoke]

2x2# duo crashed?

[tacit glade]

Solo/ duo 2 crashed as well

[earnest lance]

2x2# duo crashed?

[earnest gorge]

Many internet service providers in the UK (where our servers are based) are currently having an outage.

[rain hawk]

Many internet service providers in the UK (where our servers are based) are currently having an outage.

[open ginkgo]

They don’t if it’s in the snow

[viral summit]

Lmao why

[open ginkgo]

Idk

[proven briar]

I got accepted for mod but themaster I can't add him

[earnest gorge]

You can’t add him?

[wanton ravine]

How long until a vip ticket request will get processed?

[twin orbit]

There is no estimate time when it will be resolved, but it will be resolved in due time

[sleek bone]

are you destroying building after banns here on bestrust ? thx

i want back my stuff :D:D:D

[storm jewel]

We don’t destroy bases

[proven briar]

No it don't let me

Check dms

[jagged ingot]

Can anyone tell me how to unlink their discord then re link it on servers

[twin orbit]

Hello, by following all the steps in linking your account, at the end there is an option to unlink your account

[jagged ingot]

where do i find the steps to follow?

[twin orbit]

By going to the bestrust website
https://bestrustservers.com/

[jagged ingot]

thankyou

[twin orbit]

your welcome, if you need any sort of help dont hesitate to ask

[old spoke]

s

[keen pine]

can you remove my cooldown for lfg

[twin orbit]

hey make a ticket, it will be looked into

[keen pine]

wayy too long

[twin orbit]

yes but it will be a isolated case which will be looked into and resolved , as for here it will get lost in the chat

[sullen jolt]

#1135493215374553138

[open ginkgo]

Not a thing you can remove lol

[graceful rose]

when does s/d/t 2x NA wipe?

[willow escarp]

Here you can see all wipes https://discord.com/channels/277748656420028426/892059437492207626

[glad hearth]

how can use skinbox on vip gold ??

[brisk shore]

I dont know the exact command, Maybe try /skinbox

if that doesnt work please Open a Ticket in our #❓┃submit-a-ticket Channel and a staff member will help you as fast as possible 🙂

[vagrant wadi]

can a mod give me my competition reward, i opened ticket but ive been ignored for nearly 24 hours now

@kind compass

[livid mural]

@kind compass the us solo duo trio 2x #5 is having really bad lag

i got disconnected like 5 times

i havent been able to move for like 5 minutes

[drifting axle]

Have you checked your internet connection? Maybe you have ping or are using VPN?

[drifting axle]

We respond to all tickets in turn, just wait your turn and we will definitely respond.

[vagrant wadi]

ok

[sleek bone]

HI I HAVE PROBLEM WITH SSERVER I CANT CONNECT BACK IT SAY - ATTEMPT FAILED

WHAT TO DO?

[drifting axle]

Hello, please try checking the integrity of the Rust files and see if this error still occurs when connecting to our other servers.

[proven plover]

solo duo #6 keeps timing out for me not sure whats up

[glacial inlet]

host getting ddos-ed 🙁

[proven plover]

crap is there fix they are working on

[glacial inlet]

yes, they are working on it

[proven plover]

ok

[proven plover]

k

[red tartan]

can u let me in server please

connection attempt failed....

[glacial inlet]

There is a DDoS attack, host is working on it and they locked new connections until they patch the DDoS method

[red tartan]

Bro there are two guys everytime they get killed the whole server crashes, on trio #4

Do you want me to dm their names?

They fly around in a scrappy with m249 and triple headshot everyone they see from the sky

[calm parrot]

@red tartan

[red tartan]

Ya?

@calm parrot

[calm parrot]

adm?

[red tartan]

What is adm bro

[calm parrot]

responde meu ticket

@nocturne egret

Please respond to my ticket.

@nocturne egret
Please respond to my ticket.

@gray heart @hexed stone @cold vessel @torn flicker @bleak hamlet

[storm jewel]

Yo

Chill out

[calm parrot]

PLEASE

@storm jewel TANKS

[tulip jolt]

Hey I need help I have a team over 3 deep

[sullen barn]

Please #❓┃submit-a-ticket And our admin will help you.

[tulip jolt]

I did

They arnt responding and the team will prob get off soon

I don’t know how to clip

[sullen barn]

The tickets are handled in order. I believe our staff will answer it asap.

[tulip jolt]

It was a team that insided me then added two to the group and they were 5 but I think they are only 4 now

[brisk shore]

If you have any evidence like Screenshots or Video Material you Can create a Ticket in our #❓┃submit-a-ticket Channel and we help you as fast as we can.

[valid mirage]

Why dont i see vanilla servers on the right of my screen as other servers ??

[brisk shore]

what do you mean exactly?

[valid mirage]

well on the right side of my screen were all servers but now i dont see vanilla servers ...

[brisk shore]

when you in gameß

[valid mirage]

no in discord man

[brisk shore]

I dont know, just open a Ticket in our #❓┃submit-a-ticket channel and a Moderator will help you 😄

[deft steppe]

I would apreciatte if you tried to be less rude, we are facing DDos attacks on basically every server, the owners are trying their best to solve it with the provider the quick as possible

[deft steppe]

You can check all of the BestRust Servers here #📅┃wipe-schedules

[brittle mauve]

Bestrust Solo/Duo/Trio/Quad no wipe

[jagged scarab]

same with solo 2x 2

[neat surge]

bruhhh what the helli why no wipe in solo 2x 2

[glacial inlet]

Solo 2x #2, Quad 2x #3, Quad vanilla are wiping. Sorry for the delay.

[silver ore]

Why is there so much loss? If you have such a bad server, why do you open a player for 600 people? When 300 people were playing, nothing was happening, but you made it 800, your servers can't handle it.

[glacial inlet]

It's not us! The servers are fine.
Türk telekom is currently having problems.

[silver ore]

I don't use Türk Telekom. Your servers are problematic.

[willow escarp]

Please open a ticket so we can help you better. https://discord.com/channels/277748656420028426/1118287481322872842****

[wind pasture]

I can DM you the steps to identify the source of the issue.

[silver ore]

gönder

[warm wyvern]

sa

reis /kit muhabbetinde suınucuya boost attım

ama yetkim yok görünüyor oyun içinde

[wind pasture]

Wipe'dan 10 saat geçti mi?

[warm wyvern]

haydaa 😄 öyle bir şartmı varmıs 😄

[wind pasture]

Çıkıp girdikten sonra kitiniz gelebilir

[warm wyvern]

Peki başka bir sorum olcak benim sadece haftasonu aksamları oynama sansım oluyor ondada duo 2x giriyom

[wind pasture]

Evet

[warm wyvern]

normal oyundaki saatim 1.5k felan ama sunucunuzda 250+ saat oynadım

görünen bu

ben bu süremi bi sşekilde artirımak istiyorum hani büyük sürelerde gerçekten oyuna etki edecek lootlar var

bi hafta 7-24 pc acık bırakmak ıstemıyorum 😄

[wind pasture]

Farklı bir yöntem bulunmuyor

https://store.bestrustservers.com/ üzerinden kitlere bakabilirsiniz.

[unkempt junco]

yo

i linked my discord amd everything and it wont let me redeem discord kit

does anyone know why?

[shrewd pasture]

Hi! Try typing /link in the game.

[cyan relic]

/verify

[steep silo]

/verify

[dire saffron]

Does the servers getting bp wipes every week or every month?

talking about Weekly duo

[silent sapphire]

It depends on what server your playing specificly, some will full wipe weekly others it will only be a map wipe, you can find the server you play on and see the wipe schedule for it in #📅┃wipe-schedules

[atomic depot]

/verify

how to authorise for the kits?

[warm leaf]

Type /link ingame and it should work.

[winter venture]

its /auth now

[north crypt]

HOW DO I FAVOURITE THE BESTR RUST STEAM GROUP

[silent sapphire]

In your profile settings go to the group tab and it will let you choose a group to set as your favorite

[true condor]

@ admin could you help me please?

i am stuck on the fishing village

Bestrust Solo/Duo 2x #2

[twin orbit]

Hello, please make a ticket and admins will look into it

[stray viper]

how do we know if we have been verified?

[worthy hatch]

tt

[twin orbit]

you will have a verified tag, which you do right now

[stray viper]

ok yes i see that now thank you

[north crypt]

guyyyyss

does cargo spawn in bestrust?

[shrewd pasture]

Hi! Yes, cargo appears on Besttrust.

[vagrant nimbus]

Please help me, I'm logging in to server #4 and it says I'm banned today, even though I just started the game

[glad hearth]

Guys no one respond to my ticket , i bought diamond kit and i dont know how can i use skinbox , is not working ./skinbox!!!

[thick ridge]

Hi! If you’re seeing a ban message on server #4, it could be due to a previous ban on that account or Steam ID, even if you just started playing. Please submit a ticket with your details in the Bestrust Servers ❓┃submit-a-ticket channel so the admin team can review your ban and assist you further. Thanks for your patience!

[thick ridge]

Hi! Thanks for your patience. For issues with the diamond kit or using the skinbox command, please make sure you opened a ticket in the "VIP Store" section here: Bestrust Servers ❓┃submit-a-ticket. The team reviews tickets in order and will assist you as soon as possible. If you still face issues, feel free to ask here or reopen your ticket with details.

[glad hearth]

i got one open for 2 days , no one responding

seriously i paid for something and no one can help me

[thick ridge]

@glad hearth Hi BncDavid, thanks for your patience. I’ve informed the head moderator about your ticket and the issue with your diamond kit. They should respond as soon as possible to help you. Meanwhile, please keep an eye on your ticket for updates.

[spark stump]

/link

[twin orbit]

in game

[wheat badger]

hello

did a solo/duo vanilla server just go down? I was on and got dc cant get back on, forgot which number but solo/duo wiped today

?

[polar ruin]

i think is down

[wheat badger]

Yeah

[willow escarp]

Hello, here you can view the server status of all servers https://status.bestrustservers.com/ , and here you can see which servers have been wiped today. https://discord.com/channels/277748656420028426/698559603193151508

[high dagger]

Me and my team got banned for cheating and cheater association, I have created a ticket for appeal. Can someone please check it? We have been waiting and loosing time over nothing

[willow escarp]

The appeals are only being processed by a small team in order of receipt. Unfortunately, you will have to be patient.

[lament dome]

Why is the server down

[wheat badger]

Why are you gae server?

[high dagger]

Thank you for your response. With all due respect, this doesn’t make any sense. They should at least provide an evidence for the reason. We are loosing time as a team for nothing and probably getting raidded at the moment.

[wheat badger]

Cheaters normally work in teams

[lament dome]

What’s happened to solo duo#4 server?

[willow escarp]

The server is currently down. We are working hard to find a solution.

[lament dome]

Ok how will we know when it’s back in ?

[random thistle]

Do you have any estimation @willow escarp for how long this could be?

[lament dome]

I think I dc with my doors open 😭😂

[wheat badger]

where about I close them for you

[lament dome]

Oh yeah 😂

[random thistle]

lol, that's unfortunate 😄

[wheat badger]

And while we here anyone on duo 4 wanna duo?

[willow escarp]

The owner is looking into the problem and will provide information as soon as the problem has been found.

[lament dome]

I’m solo and I’m loaded me

[random thistle]

great, thank you

[wheat badger]

I sent you a message

[willow escarp]

https://discord.com/channels/277748656420028426/1135492780580417546 check this pls

[wheat badger]

I can see it on the server list now, might be back up fellas

Good luck have fun and bombaclot!

[timber bramble]

how do i get more free kits

[shrewd pasture]

Hi. Additional kits can be obtained in-game via the /link command and in the discord channel https://discord.com/channels/277748656420028426/1410593946928943237

[unique wigeon]

cheater max 5 where admin lol

[silent sapphire]

please submit a ticket with any pertinent info/proof for an admin to review

[grim gulch]

any admin on ? I got banned on duo vanilla was in middle of counterraid

[lucid elk]

You would have to make a ban appeal and they will investigate further.

[grim gulch]

yes just did that thanks

[lucid elk]

No problem, hope you can figure out what happened.

[grim gulch]

No idea killed a guy after 3m got banned ...

[sleek condor]

Very interesting you report someone for cheating and then they suddenly only come out with grub kits and start missing every single shot after only triple headshotting

[thick ridge]

Thanks for the report. We investigate all suspicions using server logs and evidence. If you have clips or proof, submit a ticket at Bestrust Servers ❓ submit-a-ticket and our team will handle it. Keep reports private to avoid alerting players under investigation. We appreciate your help!

[sleek condor]

Is he a friend of yall? Telling him to chill on the cheats?

[deft steppe]

As said before, if you find some player suspicious open a ticket on #❓┃submit-a-ticket with clips or any other type of proof so that we can investigate

And we don't know wich player you are talking about

[rigid tartan]

how to link acc ?

[winged sequoia]

do /link (in-game)

[terse hill]

where can i get my vpn approved?

[willow escarp]

Hello, you need to do a ticket "VPN Whitelist"https://discord.com/channels/277748656420028426/1118287481322872842

[eager oar]

/link ingame

[twin orbit]

you have to type it in rust on our server

[gusty thunder]

what am i supposed to do after making ticket

[twin orbit]

wait for a response

[tardy bolt]

LOL LAG DUO 2X MAIN

[willow escarp]

Please create a ticket so we can help you further. https://discord.com/channels/277748656420028426/1118287481322872842

[amber tangle]

yes very bad

[west lark]

wdym create a ticket the whole server is lagging

[proud geyser]

nice server!!!!!

[willow escarp]

The owner will take care of the lag as soon as possible.

[glacial inlet]

fixed

[stable kernel]

reroll

[drowsy crypt]

just rewipe it bro

[stable kernel]

died by lag start gone

[drowsy crypt]

it keeps kicking me auth connect fail

[willow escarp]

Please restart Steam and Rust.

[foggy obsidian]

i have suspicious account warning i did not anything i have this warning until the start could you help me guys ?

[twin orbit]

Hello, please create a ban appeal and it will be looked into

[foggy obsidian]

created

how can i send ticket

[twin orbit]

#❓┃submit-a-ticket

[carmine lake]

my friends can't vote the quad maps could someone please help?

[paper owl]

Please create a ticket in #❓┃submit-a-ticket and your problem will be looked at @carmine lake

[foggy obsidian]

thank you i created ticket. How many days will it take to get the answer?

[paper owl]

@foggy obsidian it can take anywhere from 30m to 1h or 2h

[ebon plank]

hello ? Can we play in duo on the main monthly server?

[willow escarp]

Hello, it will be difficult to play the main server in duo mode, but it is possible.

[ebon plank]

why ?

[cerulean maple]

bcs there are big groups

[ebon plank]

I just want a server with low population to explore with a friend.

[willow escarp]

I would recommend the 1.5x servers, as they have a lower pop.

[ebon plank]

yes but i would a monthly serv

[coral shard]

i need help to join the server, I alr verified my VPN

and i still cant join

[paper owl]

@coral shard please create a ticket in #❓┃submit-a-ticket about your problem and it will be looked at.

[winter venture]

VPN Whitelist should be the right 1

[twin orbit]

it own take long, no estimated time but they are working to solve your issue

[willow escarp]

Try the main monthly, then you'll see how it goes.

[west lodge]

hi my friend cant type in any of the channels

what can he do?

[paper owl]

@west lodge make a ticket in #❓┃submit-a-ticket about your problem. It will be looked at.

[clear acorn]

how are we banning my tm8 that has 10 hours or wtv bought game like 2 days ago or whenever and hes banned for suspicous account?

like can new ppl not play the game anymore ?

[clear acorn]

can u sort this ??

[winter venture]

Sort what?

[clear acorn]

.

[winter venture]

No I cant

[clear acorn]

tm8 been banned a day or smt ago for suspicious account

how come??

[winter venture]

I'm only a mod I don't deal with bans

[clear acorn]

who does?

[winter venture]

The ban appeal team

[clear acorn]

okay but how do u even get banned for suspicious account? like is there a sus clip or just low hours

[balmy vortex]

Your friend can make a ban appeal ticket, where his answers will be answered there 👍

[clear acorn]

he has

had 1 reply in the last day or 2

[violet garnet]

/kit

[paper owl]

In game is where you type it

[exotic tide]

my tickets been up for almost 24 hours

[sullen barn]

The admins will take care of your ticket as soon as possible.

[exotic tide]

clearly not tho its been forever

[shell tapir]

If i may, what type of ticket is it?

[deft steppe]

Ban Appeals take more time than the usual tickets since its a small team taking care of those, he needs to wait

[clear acorn]

got a reply dont worry, needs more hours which makes no sense ? how do new players play

[exotic tide]

ban appeal

[worn ravine]

Hello, ban appeals take a longer time then any other tickets, our team is small when it comes to ban appeals, we understand the frustration and we apologise for it, however we ask for some patience in return, I hope you understand.

[urban trench]

when my ban appeal ticket ges answered ?

[warm leaf]

Ban appeals take longer due to the ban appeal team being small

[urban trench]

alright but banning for no reason and then not aswering is crazy lol

[worn ravine]

Hello, what is the ban for?

[urban trench]

Hello, reason ..Teaming´´´

[worn ravine]

The ban is from one of the higher ups, our bot doesn’t ban for teaming.

[urban trench]

Okay alright but maybe someone could answer because i would lovely play bestrust with my friends right now

[worn ravine]

The ban appeal team is small, it will take some time before they answer, but maybe don’t team next time?

[urban trench]

Bro for sure i didnt teamed because of that i would like it to get a answer on my ticket

[bright pebble]

they do them in the order that they come in, they will get to yours soon :))

[urban trench]

ok i hope because i dont have that much time

[urban trench]

?

[urban trench]

W service

[twin orbit]

the team for ban appeals are active but to abundance of tickets, it will take some time

[worn ravine]

Thank you <33

[tough saddle]

Does anyone know if bps wipe on the weekly servers?

[twin orbit]

#📅┃wipe-schedules gives you all info about the wipes

[tough saddle]

does full wipe mean bp wipe?

[twin orbit]

yes

[tough saddle]

thanks Sniper!

[silver blade]

Would it be considered teaming if I'm on team 1 and my friend is on team 2, and I'm on the roof killing a guy from team 3, but then I sneak up and down giving a peace sign / not kill sign and don’t kill my friend so they can loot the guy instead?

in this example team 1 is a trio team 2 is a duo on a squad server

[urban trench]

Yea okay i can relate this but banning for i guess no reason and then not replying is crazy

[twin orbit]

any unfair advantage of numbers is considered teaming, you can submit a ticket to the admin team and they will investigate if any teaming rules are broken

[silver blade]

bet cus hes saying they are just friendly neighbours and dont kill eachother but they did a 5v1

[twin orbit]

you should always report anyone who you think are breaking any rules, the admin team will be happy to assist any players

[paper ivy]

HOW CAN I CLAIM MY DISCORD KIT AND DISCORD BUILDER KIT, I VERIFIED 2 MINUTES AGO

[vocal otter]

I'm having trouble staying on the server; it says I'm using a VPN, but I'm not. I play through GeForce Now.

[quasi creek]

type /auth after that /kit ingame

[quasi creek]

please open a VPN Whitelist ticket here #❓┃submit-a-ticket

[vocal otter]

I already opened a ticket but the bot isn't sending anything, it's just blank.

[quasi creek]

have you checked your dm´s?

[vocal otter]

Yes, I activated the messages.

[wet python]

ı bougt kit but ı cant use it

[quasi creek]

type /auth after that /kit if it says no permission then please open a VIP Store ticket here #❓┃submit-a-ticket

[terse ingot]

any admin online?

i am on quad eu x2 #3 and my backpack is stuck floating

@oblique temple

[delicate finch]

im boosting server but dont have nitro kit

yes i linked

[oblique temple]

Make a ticket please

[terse ingot]

i did

[maiden folio]

hi i messed up my base with a vending machine can an admin remove it? thanks

[thick ridge]

Hi @maiden folio , thanks for reaching out. You can try destroying it yourself or rebuild around it. If it's causing a major problem, submit a ticket at Bestrust Servers ❓ #❓┃submit-a-ticket and explain the situation. Thanks for understanding!

[maiden folio]

ok thanks

[summer ruin]

Hi, I haven't been able to find the bees for a long time, are they on the server at all?

[lucid elk]

Which server would you be playing on?

[summer ruin]

eu trio 2x #3

[lucid elk]

Yes, they should be on the server.

[summer ruin]

ok, thanks

[lucid elk]

No problem, hope you have a nice wipe.

[unreal gull]

hi, how can i enable raid notification?

[rapid kiln]

Hello, I bought a Steam account for skins, I was banned but it is not written anywhere in the rules that purchased accounts are forbidden on the server, the admin told me it was forbidden, please add it to the rules or unban my account.

[lucid elk]

Hello, for an unban you’ll need to submit a ban appeal.

[willow escarp]

Hello, please create a ticket under: https://discord.com/channels/277748656420028426/1118287481322872842“Ban Appeal” so that our unban team can review the case individually. Furthermore, you can submit your suggestion under https://discord.com/channels/277748656420028426/1135493215374553138

[rapid kiln]

It's already done

[lucid elk]

You would need to download the Rust+ app on your phone, and put a seismic sensor in your base.

[lucid elk]

Alright, then you will just have to be patient and they will respond as soon as possible.

[willow escarp]

Please use this channel. https://discord.com/channels/277748656420028426/831560251252801608

[rapid kiln]

He replied that a purchased account was prohibited on the server, even though it's not written anywhere in the rules, and closed my ticket.

[pine heath]

Is there an andmin on?

[worn ravine]

Hello?

[pine heath]

can u help me maby?

[worn ravine]

What is the issue?

[pine heath]

i place someting wrong...... now i messed up can u maby remove it ^^?

[worn ravine]

Please open a ticket at #❓┃submit-a-ticket under the "Other option".

[carmine wren]

Hello, why was I banned from the server? How can I challenge it? I'm not a cheater, and I have 9k hours.

[willow escarp]

Hello, I understand your frustration, but please create a ticket under: ⁠❓┃submit-a-ticket “ban appeal.” The requests are only processed by a small team, so please be patient.

[south maple]

Make a https://discord.com/channels/277748656420028426/1118287481322872842

And we will handle it.

[bronze laurel]

what hours should someone have to not get sus on their account, my teammate got a ban and hes waiting on his ticket but wondering what your servers take hours wise

[paper owl]

Hey rakx, tickets are reviewed by a small team of admins. All the tickets are in a queue along with yours. Thanks for your patience

[bronze laurel]

yeah i get that, just curious as i want to get some friends into rust and bestrust servers are the only ones we all play now

[rotund rover]

i was on a horse when it hit a branch i just died and all my loot disappeared and i was kicked out of game

[sullen barn]

That’s unfortunate to hear. I don’t think glitching while riding a horse and hitting a branch is related to the server. However, getting kicked afterward is strange. Could you share the error code you received?

[paper owl]

can someone help me to claim the 3 free rust skins through rustmagic

[exotic tide]

JESUS 2 days and not a single response to my ticket this is insane

[south maple]

All in order bud.

[deft steppe]

Did you tried to use /rustmagic

After linking and using the code?

[paper owl]

i got the bestrust rewards but how do i get the skins

[deft steppe]

Im pretty sure it all need to be linked to claim the skins

Idk, i think you just get them on the site

Ask Farkas

[paper owl]

oh

[deft steppe]

Like im not sure, but when i tried i had to deposit like 2 skins so i could use the bestrust code

And then i got the skins

@paper owl

[paper owl]

ok thx

[stoic hill]

yo why dc bots not showing vanilla servers pop anymore?

[shy elbow]

your right ill ask the owner about this

[shy elbow]

the reason you cant see it is since there can only be 50 bots in one server and owner decided to not do any vanilla servers

[neon aspen]

sAnj nickname cheater Solo only 3x

[twin orbit]

#❓┃submit-a-ticket please make a ticket here and admins will look into it

[digital cradle]

I was banned for having an eac ban on my old account, but in fact I was hacked on my old account and the one who hacked me was playing with cheats in rust, I filed an appeal, but Rust has such a policy that it doesn't matter to them that the cheater was playing on my account, I had to create a new acc, and now it's best If you banned me, please unban me, look at my ticket, if I were a real cheater, I would probably get banned for a new acc, so please think about it and unban me.

Please look at my ticket.

[sonic lark]

I have proof of 2 teamers on solo only, but no ones answering back. File is too big. I cant only send 10mb

[willow escarp]

Hello, please create a ticket under: https://discord.com/channels/277748656420028426/1118287481322872842“Report a Player.” You can also upload the file to YouTube, for example, and paste the link there.

[willow escarp]

Please be patient. Unban requests are only processed by a very small team, so unban requests always take longer.

[slow cipher]

.

[stoic plank]

if i swap the guy that im playing with on a duo server do i get banned?

like i destroy bags of previous one and change everything

[vagrant tendon]

https://discord.com/channels/277748656420028426/915656530223845396

yes you can but just have a read of that for what you have to do 🙂

[lucid elk]

Please submit a ticket under https://discord.com/channels/277748656420028426/1118287481322872842 "Ban appeal". And a team member will be with you as quickly as they can.

Alright, please be patient. The ban appeals are processed by a small team, they will help you as quickly as possible.

[gleaming star]

I don't know how to create a clan

[drifting axle]

Hi, text in chat
/clan create (name)

[gleaming star]

It's not working, says clan unknown command

[drifting axle]

Okay

Open u inventory, u see u charter

[drifting axle]

There will be a green icon under your character, click on it and the group will be created.

[devout charm]

why when i plug anything into my power i have to keep changing my electrical branch settings

[shell tapir]

If I am not mistaken, they made the branch auto set to the needed power.

[devout charm]

is there an option to turn that off

[paper owl]

@deft steppe

Dm me if u see this

[slow walrus]

@valid quail

My kiMy kits didn't work and I've already linked everything.

[sullen barn]

/autobranch To disable it

[sullen barn]

try ./auth in-game

[brave adder]

Kicked: VPN Requires Approval

[sullen barn]

#❓┃submit-a-ticket And choose VPN WHITELIST

[brave adder]

He replied We have received your answers. A staff member will reply soon.

[hearty gust]

I have the same problem. When will this ticket be handled?

[silent sapphire]

The admin team will get to your tickets as soon as possible, there is no exact time unfortunately

[hearty gust]

ok

[urban trench]

i cant connect ????

attempt failed

i can join on every server instead of betrust

[runic echo]

@silver blade @exotic tide
Hello, good morning BETRUST admins. This morning I was banned for no reason, without understanding why. After my duo partner and I countered another duo in a role and took all the loot, I was banned. I'd like to know why. I've been playing here for a long time, I don't use anything special, and I just got banned. Why?

[deft steppe]

Hi, can you please open a ticket in #❓┃submit-a-ticket if you already did i need you to wait until the ban appeal team take a look at it, its a very small team for a lot of appeals, thank you for understanding

[runic echo]

@deft steppe
THANK YOU, I just thought it was unfair that this ban came out of nowhere after this team lost a PvP match. I have the video here.

[fierce citrus]

PLZ ADMIN I NEED HELP!

[twin orbit]

Hello, what do you need help with

[fierce citrus]

i cant play

for ban, but i dont know why

[twin orbit]

#❓┃submit-a-ticket please make a ban appeal ticket and it will be looked into

[fierce citrus]

I already did it and got no response.

I did it a month ago and nothing happened, I sent it again today.

[twin orbit]

if it was sent a month ago, you would have gotten your response in your dms.
please wait again for this ticket to be looked into

[bright pebble]

You don’t, there’s a plugin where it’ll automatically change how much power goes from your branch to the input

You can use /autobranch to disable it if you’d rather do it yourself

[vagrant wadi]

In a poll, the wipe day for the main server won to be a Friday, are we actually going to change it to a Friday, because that would be so good if possible

[west lodge]

what are the item despawn time? its like 3rd or 4th time i trow smth in my base come back a few min later and its despawned

[exotic tide]

why u tag me

[west lodge]

maybe make the despawn time smaller bcs its actually anoying sometimes

[tardy bison]

kit ????????

[lucid elk]

Could you clarify your question?

[formal cairn]

Good evening, your server tells me that authorization failed.

[thick ridge]

Hi @formal cairn , sorry you're having authorization issues. This could be a connection problem or account linking issue. Try restarting your game If it persists, submit a ticket at Bestrust Servers #❓┃submit-a-ticket and we'll help you out!

[amber tangle]

im getting valid steam id kicked

[warm leaf]

eac is having some issues

[amber tangle]

brooooo

[warm leaf]

try restarting ur game, should work now

[cold vessel]

i keep getting disconnected when trying to connect to the server, ( not only for me )

[quasi creek]

#📢┃announcements EAC have currently some issues nothing we can do

[junior sequoia]

is there a nitro booster kit? im not on the server but wondering

[warm leaf]

Yes, theres a nitro kit on bestrust servers

[junior sequoia]

where can i see whats in the kit? bc its not on the website

can u send a photo? if possible?

@warm leaf ?

[warm leaf]

No, im not able to right now sorry.

[junior sequoia]

okay. can u ask some that can if possible? i

[lucid elk]

Sent in your DM's

[ebon juniper]

where do i go to get discord built kit?

[lucid elk]

/kits in-game.

[ebon juniper]

no like where in this discord do i go to get the kit?

I dont have permission

[junior sequoia]

And any1 know if i get the nitro booster kit will i keep the kit lifetime or only till the boost lasts?

[fierce hare]

Hi, if you mean the discord kit you just do /kit in game after you are verified.

[fierce hare]

Or did you mean the paid kits?

[junior sequoia]

And any1 know if i get the nitro booster kit will i keep the kit lifetime or only till the boost lasts?

[fierce hare]

Hello, If you stop boosting the server you will lose the kit.

[fierce hare]

You should have the acces to it till the boost runs out.

[junior sequoia]

oh okay thank you. i just got nitro and was curious

[limber osprey]

how to create a clan?

[lucid elk]

/clan create "name"

[limber osprey]

how to creeate clan in vanilla?

[lucid elk]

Go into your inventory, and under your character it will say "Create Team".

[rustic osprey]

if i buy a kit for one day how do i pick the server i want it on
?

[naive spire]

one player plays with the software, climbs the wall without anything, kills only in the head. nickname WALTER plays with the team, server Bestrust Solo/Duo/Trio 2x #1443145508230004767

[signal cloak]

Please use #❓┃submit-a-ticket and create a ‘Player Report’ ticket and our staff team will try our best to resolve your issue.

[limber osprey]

is there raid time on vanilla?and what is it?

[bold mason]

Don't mean to overstep but I thought we have an offline raid protection plugin on the 2x Main. I think he was referring to that, but that's just how I interpreted this.

[signal cloak]

Sorry my first message was partly incorrect, there is only offline protection on the BestRust monthly servers.

[signal cloak]

It is the monthly servers that have offline protection.

[limber osprey]

what is the ip/names?

[signal cloak]

https://discord.com/channels/277748656420028426/1443311605461946519 , https://discord.com/channels/277748656420028426/1443311609849053185 , https://discord.com/channels/277748656420028426/1443311614861512966 , https://discord.com/channels/277748656420028426/1443311618204369028 , https://discord.com/channels/277748656420028426/1443311622046224395

[signal cloak]

Above are all the monthly servers, they all wipe on the same date and time: Thursday 4th December 6:45 PM GMT

[proper sentinel]

solo/duo/trio #2 weekly, my mini is stuck in outpost cuz of a bug. can smb help please?

[warped osprey]

does anyone in here check ban tickets

[earnest gorge]

Out ban appeal team consists of only a few people, therefore it may take longer than expected to have them looked at.

[earnest gorge]

I recommend making a ticket in #❓┃submit-a-ticket and explaining your issue there.

[warped osprey]

so im probably not gonna be able to play wipe tomorrow lol all bc someone reported me bc they thought i was cheating great

false ban are so good ( says sarcastically)

[lucid elk]

Sorry for the wait. The team handling ban appeals is very small, so please be patient. They will get to you as soon as they can.

[cerulean heath]

I cant seem to make a report ticket?

[deft steppe]

What do you mean?

Did you tried in #❓┃submit-a-ticket rigth?

[deft steppe]

I just got informed that the ticket system is down

You need to wait, the owners are solving it

[signal cloak]

It's a problem with the API, could be an update, could be DDos, we dont know. I've made owners aware it should be fixed shortly. Please be patient.

[cerulean heath]

Works now

[signal cloak]

We thank you for your patience, I hope your problem gets resolved.

[wind crest]

the bestrust solo only that just wiped isnt showing up in the menus anyone know why?

[signal cloak]

Connect using the ip sent in #⏰┃wipe-feed . Some servers dont show up for a while after wiping.

If there are any more issues please do let me know

[balmy meadow]

which duo 2x server will wipe at 11:45 am

?

[heady maple]

you can check wipes from #🔔┃wipe-reminder #📅┃wipe-schedules

[warped osprey]

i just got sicked hard it let me stand up in the server but then it kicked me lol

[signal cloak]

Have you tried reconnecting?

[peak swan]

why if i have been verified, the discord kit shows as unavailable to me?

[plush tide]

Did you try /auth ?

[peak swan]

ty!

[plush tide]

You're welcome!

[mellow raft]

how i can verified i have I have another Discord account and I would to get a Discord kit

[plush tide]

You can relink your account

[mellow raft]

My friend wants to do it, not me, but he hasn't verified his account yet and can't chat here.

We don't know how to verify.

[plush tide]

https://bestrustservers.com/ / Linking. After successfully linking, your friend will get the verified role and then he will able to chat in this discord

[mellow raft]

ty we will try it

[tardy gazelle]

Why does it say “no servers found” for me

Like it shows no servers at all

[fathom sigil]

Have you tried logging in via IP?

[tardy gazelle]

What does that mean

[fathom sigil]

If you open the F1 console and log in with our IP address, you can connect to the server directly.

[tardy gazelle]

Im gonna be joining a specific server that way

Like i cant see the servers and their stats

[fathom sigil]

You can check IP addresses via https://bestrustservers.com

[tardy gazelle]

Oh thats much better

Tysm

[fathom sigil]

You're welcome, have a good game

[mellow raft]

I followed the steps to get the Rust Magic Kit, but I only got the kit itself; the three skins are giving me error:
Error!
No rakeback available

[ebon plank]

Hy, are the maps for Bestrust servers on the Rust Map website, or are they maps generated only here?

[signal cloak]

That would be a Rust Magic issue, please do contact them.

[fathom sigil]

You can see the map by clicking on a server on the site and clicking on battlemetrics.

[ebon plank]

ok ty

[warped osprey]

bro how come people who made tickets after me got there un ban but not me lol

[neon aspen]

Why are North American servers so laggy?

[shy elbow]

are you eu?

[warped osprey]

i hope when i get back home they actually un ban me i already missed wipe all bc of a false ban

[shy elbow]

pls be patient since the unban team is pretty small

[bitter lintel]

So now 1,5x are without any kit ? <@&464827801644695552>

Thanks four your works 🫶

[fierce tundra]

Patience is the key

[fierce tundra]

It's supposed to be vanilla I think

[winter mist]

cry bout it

[shy elbow]

im not sure but i think that is what master meant ill double check tho

[bitter lintel]

All 1,5x are vanilla ?

[fierce tundra]

??

[winter mist]

u heard me

[bitter lintel]

??

[fierce tundra]

who are these new mods

[winter mist]

mfs pinging for no reason

[bitter lintel]

Thanks nightmare you are better than your colleague domkafrr

[fierce tundra]

Not a no reason ping btw

[winter mist]

and u are the worst rust player btw

[shy elbow]

its with kits just checked

[fierce tundra]

your job is to assist and moderate people

[bitter lintel]

It’s your job, you are a mod, stop be cringe like that lmao

[winter mist]

lol its my job

[fierce tundra]

you better stop piping

[bitter lintel]

Thanks bro, you are good mod compared too domka

[shy elbow]

domkafrr pls be respectfull

[winter mist]

maybe its your job to do some research before pinging mods for every question

[fierce tundra]

@shy elbow still holding strong I see

[bitter lintel]

Stop pinging me

[winter mist]

https://cdn.discordapp.com/attachments/1235191427588165672/1381034819776942192/Darbas_Tox.gif

[fierce tundra]

Haha its your job to answer everything, you can ping as mich as you want for questions espiacially related to new servers

[bitter lintel]

LOUDERRRRR, nightmare>domkaka 💩

[bitter lintel]

🤝

[fierce tundra]

nightmare > all the new mods

nightmare why no head mod yet?

[bitter lintel]

LOUDERRRRR, nightmare>domkaka 💩

[winter mist]

Im not even a new mod

[bitter lintel]

who asked ??

[fierce tundra]

I didnt see you before

[shy elbow]

i dont want that kind of role

[winter mist]

Crypto 1 year old

[fierce tundra]

understandable

[shy elbow]

pls stay respectfull

[bitter lintel]

He is humble + a goat

[fierce tundra]

and you dont have a single person added

[bitter lintel]

?

[fierce tundra]

@lunar lintel get his ass

[balmy vortex]

Hey

[bitter lintel]

Hey Davide

[fierce tundra]

Long time no see man

[balmy vortex]

What’s up

[fierce tundra]

nothing much hbu

[bitter lintel]

Nightmare is a goat, I must have a lot of skin to be a goat mod

[shy elbow]

lol

[winter mist]

?

[bitter lintel]

?

[balmy vortex]

Im good

How can i help

[fierce tundra]

your mod is being disrespectfull and rude

[bitter lintel]

I agree

[winter mist]

Cry bout it

[bitter lintel]

Disrespect

[shy elbow]

check dms

[fierce tundra]

Do you think your so cool?

[fierce tundra]

Uh oh

[tired berry]

Link Results | Steam Found

Steam ID

76561199764105910

Discord ID

1328666010005409792

Links

[BattleMetrics]
[Steam Profile]

Bestrust Servers

[winter mist]

Idgaf bro get a reality check

[bitter lintel]

👀

[balmy vortex]

Anything else i can help you with?

[shy elbow]

hes been taken care off

[fierce tundra]

If you want to beef with people go to #💬┃off-topic

[sinful laurel]

how do you get the discord build kit

[fierce tundra]

./link

[sinful laurel]

in game?

[shy elbow]

pretty sure its /auth now but yes in game

[sinful laurel]

oh ye / auth cheers

[balmy vortex]

🎄

[narrow coral]

je voudrais signaler quelqu'un c'est ou ?

[earnest gorge]

c'est dans #❓┃submit-a-ticket dans le bouton « rapport de joueur »

[swift cloud]

hm

[wild crypt]

For the kits like Rookie is it 50 hours on that specific server or all of bestrust servers

[jaunty cipher]

when dose 2x trio na wipe

[lunar lintel]

Wasnt me

[dusty kettle]

Playtime of all bestrust Server together

[brisk shore]

Look in our #📅┃wipe-schedules Channel, there you Can See every server and any wipe

[open ginkgo]

so fun the servers js time out every time im in a fight

cant even rejoin

@glacial inlet client.connect duo-2x.bestrustservers.com crashed

[rare rampart]

did quad 2x crash?

[sullen barn]

Most of the rust server are down right now. It's not on our side probably the host is down or something.

[open ginkgo]

no shi t

[meager wyvern]

Bestrust Solo/Duo 2x #2 don't working

[odd lake]

https://tenor.com/view/no-shit-sherlock-genius-sherlock-holmes-big-brain-gif-21242595

[glacial inlet]

#📢┃announcements

[vivid oar]

trio neither

[open ginkgo]

bro like cmon

the one time im actually playing ts

[merry stag]

Bestrust Solo/Duo 2x Lagging non stop kicking from server

[odd lake]

cry

[twin orbit]

#📢┃announcements message

[lavish tide]

I have a storage system with industrial conveyors and a Dropbox, where I've twice left Advanced Blueprints frags and they've disappeared, somebody knows why?

[cosmic vale]

@lavish tide If possible, open a #❓┃submit-a-ticket for each bug so that it is documented. 🙂

[serene relic]

admin,I have successfully added the whitelist, but why does it still show that the vpn has been kicked

[signal cloak]

If you are still having an issue with VPN Whitelists. Please open a ticket within #❓┃submit-a-ticket under subsection ''VPN Whitelist'' and someone will get to you shortly.

[green sequoia]

I’ve just tried to join the servers for the first time and got kicked for suspicious account what should I do?

[twin orbit]

Hello, please create a ban appeal and it will be looked into #❓┃submit-a-ticket

[green sequoia]

I’ve just made a ban Appeal

[twin orbit]

kindly wait for the ban appeal team to look into it

[green sequoia]

All good

[tepid tapir]

i cant enter the server after restart help

i opened a ticket

[grim rose]

answer me

nice server x2

[glacial inlet]

Telefónica Global Solutions, a big spanish internet provider has an outage in Spain. If your internet provider (DIGI, Vodafone, etc.) is using their connects you won't be able to join our servers.
https://downdetector.es/

You can try using a VPN to get around the issue, making your internet packets get to our server on a different route.

[shadow kite]

How am i temp muted if i havent spoke in chat once??

[cloud oyster]

How do I get the steamID of a player I want to report?

[verbal elbow]

I'm not able to connevct to any server, whats up?

[balmy vortex]

Hey, youre not temp muted.

[balmy vortex]

F7, select player or view their steam profile.

[balmy vortex]

Do you get any error messages?

[cloud oyster]

Thanks ❤️

[fiery drum]

lag any help

[shadow kite]

On server but yall dont handle that probably

[balmy vortex]

We do, you have recieved a 2 hour mute, if youd like to dispute this, make a mute appeal.

[balmy vortex]

Make a ticket, so we can look into this closer.

[shadow kite]

where could you do that

[shy elbow]

he can unmute people so can mods

[balmy vortex]

#❓┃submit-a-ticket Mute appeal

[shy elbow]

but since we dont know why you were muted make a ticket

[shadow kite]

just did

[split pasture]

i have ban for Suspicious Account how i can appeal

[twin orbit]

#❓┃submit-a-ticket

please make a ban appeal here

[split pasture]

I already did it, I have to wait for them to reply.

thanks

[pliant veldt]

Did they change the host? I play on the servers every week, but this week I've been experiencing constant lag. On Saturday, I disconnected from the server so badly that I had to quit.

[split pasture]

I need you to respond to my ticket

[glacial inlet]

We use all hosts (3 different) and all of them are getting DDoS-ed with multiple Tb/s valid game traffic.
There isn't a good solution unfortunately, that can completely mitigate DDoS attacks, which will result in the servers lagging sometimes 🙁

[split pasture]

Can someone please answer my ticket?

[late snow]

QUAD SW LAG PLS HELP

[violet anchor]

wtf with quad server

[hexed scarab]

there may be a ddos happening

[floral ingot]

submitted ticket need help

[narrow nest]

@glacial inlet check ticket

[rose spire]

EAC: Authentication timed out (1/2) what does that mean

[warm leaf]

Restarting ur game should fix it

[cosmic vale]

Check the integrity of the game files on Steam. If the problem persists, open a #❓┃submit-a-ticket so someone can help you better. 🙂

[rose spire]

thx im gonna try it

[lofty hare]

is the 2x trio #6 down? cus i cant connect

nvm i can connect now

[thick ridge]

Hi Hydro, the 2x Trio #6 server is currently online. If you’re still unable to connect, please open a ticket in ❓┃ #❓┃submit-a-ticket with a screenshot of the error so the team can look into it.

[chrome mulch]

hello

[hoary cosmos]

I made a mistake, please forgive me. I was banned for a month because of a problem that wasn't reducing the amount of gum, and I was banned for a month because of a tweet. This isn't a big mistake that deserves a month's ban. Please look into my case, and thank you

[hoary cosmos]

Teaming

[quick lava]

I dont handle the tickets @hoary cosmos But i would personally say that teaming might not be that big of a deal for you, but surely was a big unfair advantage for others.

Make a ticket is my suggestion, wont receive any help in this thread

[hoary cosmos]

I opened a ticket and they didn't reply to me. Please, I won't do it again. I didn't read the rules; I made a mistake.

I swear I won't do it again.

[fading tendon]

Hello

I have problem with kit

[quick lava]

it gladdens me that you learned from your mistake and wont repeat it, the ones who handle the this case will answer eventually, cant do much else until that.

[fading tendon]

Unable to get set. Not enough

XXX

[hoary cosmos]

Okay, so they'll tell me if it opens up to block private messages?

[lethal belfry]

How do I invite to my team? the normal way isnt working

[thick ridge]

Hi @lethal belfry , sorry to hear the team invite isn't working for you. Please open a ticket under "Other" at Bestrust Servers #❓┃submit-a-ticket with details about what you've tried and any error messages you see. An admin can assist you further from there.

[glossy chasm]

where can i report cheater?

AMEX solo/duo 2x 3

[cosmic vale]

in #❓┃submit-a-ticket - player report

[ebon plank]

hi, How are the skins from the diamond pack used since the removal of the /skin command?

[fierce tundra]

It's comunnity skins

[ebon plank]

How do we do it?

[fierce tundra]

Google on how to make workshop skins

[ebon plank]

And that's what works with the diamond pack?

[fierce tundra]

I think but it needs to be accepted

[ebon plank]

okayy ty

[fierce tundra]

np

[ebon plank]

I can't

idk use this

[solar sonnet]

SUPPORT I PUT IN TICKET FOR CHEATERS WHO HAVE 70 HOURS I RUST THEY STARTED TO RAID US WHEN OFFLINE I GET ON AND THEY HAVE HELLA HACKS AIMBOT ALL THAT THEY LEGIT JUST DESPAWNED THE LOOT AND LEFT THE SERVER YOUR SUPPORT TICKET SAYS OH WE CANT DO ANYTHING CAUSE THE PERSON IS OFFLINE NOW THATS EVEN WORST HOW DOES SOMEONE DO A MAJOR RAID AND JUST GET OFF CAUSE THEY CHEATING THEIR NUTS OFF DO SOMETHING

I WILL NOT PLAY ON A SERV ER WERE ADMINS REFUSE TO DO ANYTHING

WEEK OF GRINDING GONE ON A 10 POP TO SOME HACKERS THAT JOIN SMH SO ANNOYING BRO

[quick lava]

@solar sonnet First of all idk why you write in caps, hard to even want to read it

Second make a new/update ticket about it, with the proof u got, and we will take action in many different ways to find out if it actually cheating.

unbind capslock aswell.

Click link below

#❓┃submit-a-ticket

[supple hatch]

can someone answer my ticket today?

[scarlet stratus]

I did the link proccess and it says im linked but in rust im not

[plush tide]

can you try to type /auth in-game chat ?

[supple hatch]

@plush tide can you answer me i typed before astro

[plush tide]

I saw your message but mods are not able to see vip store tickets

[supple hatch]

i hope i get compensation for this right?

@plush tide ?

[plush tide]

I can say that once your ticket is responded to, all necessary support will be provided to ensure a smooth process and your satisfaction.

[hybrid trail]

really nice support

w team 60 people on nobody watching my ticket

[solar sonnet]

make a new ticket to get told the same thing lol bruh noone has 70 hours in rust joins server and raids biggest base on map on a 10 pop fills raid basae wtih loot then rockets their own raid base and despawns everything then left server 180 doiuble heady im sure theres more i didnt catch. your support legit said cant do anyhign sense they are offline so idk what else you want me to do man and caps get on from game i just leave it sometimes wasnt yelling XD

[lofty wedge]

Hello we have a problem with a paid kit, we bought them but we can't take it...

My friends has open a ticket but we don't have a reponse

Maybe have a <@&513265319096221697> for help us ?

[silent sapphire]

If you have a ticket open you will have to wait for a response, unfortunately it can take some time as we have a limited staff team but they will get to you as soon as possible

[sand salmon]

Hello, if I get banned on the Solo Only for Teaming server, will I be banned from all servers?

[stable saddle]

You will be banned for violating the rules.

[shy elbow]

no you will only be banned on that server

[lean aurora]

is best rust trio #6 getting wiped tommorow?

[stable saddle]

#🔔┃wipe-reminder #⏰┃wipe-feed You can control it from here.

[sand salmon]

i got from all srv

[shy elbow]

did you make ban apopeal

[hoary cosmos]

me tu no

[hoary cosmos]

Kicked: Breaking the server rules | [ID:]L-KkAAWC7 | Timeleft:1M

Takt and Mardo opened yesterday

I have adopted the rights of all Bestrust servers.

<@&513265319096221697> pliz help

[cosmic vale]

You need to open a #❓┃submit-a-ticket and go to the ban appeal section so I can help you @hoary cosmos 🙂

[hoary cosmos]

I've it 3 times and haven't received an answer, so I'm going to do it again because

lok @Linxx, you have an open ticket, you can not open a new one.

[steel talon]

kit

[fathom verge]

Any supports online?

[lunar lintel]

for?

[fathom verge]

A ticket

[lunar lintel]

Wait for it to be answered

[fathom verge]

Usual response time?

[lunar lintel]

Depends on the category

[fathom verge]

Waited a good while bro

[hoary cosmos]

Kicked: Breaking the server rules | [ID:]L-KkAAWC7 | Timeleft:1M I'm still banned from all servers Bestrust servers because Teaming in solo only ihav 1month wahyyyyyyy <@&513265319096221697>

[storm jewel]

#❓┃submit-a-ticket ban appeal

[hoary cosmos]

I opened a ticket and they haven't responded to me with an answer in two days.

[storm jewel]

They take time, they are answered in the order they came in

[hoary cosmos]

2 days ??

[storm jewel]

Small team that handles appeals, and I’m not sure maybe they enjoyed a holiday or irl things🤷‍♂️

Please be patient

[hoary cosmos]

Well, that's a lot of time for something simple.

[bold mason]

The content of your ticket does not matter at all, maybe someone before you has a problem that takes a while to fix. Since everybody deserves equal treatment, you just need to wait for your turn. Your patience is well appreciated.

[hoary cosmos]

okk

[stoic lava]

dont ping any staff members just make a ban appeal in #❓┃submit-a-ticket

[hoary cosmos]

I did everything and they didn't respond to me. I opened a chat and it's been two days and I haven't received a reply.

[ebon plank]

hello, how to put a custom image on the panels ?

[stable saddle]

Are you talking about paintings?

[silent sapphire]

They will get to your ticket when they can. There are lots of tickets and a small team, they go in order for tickets so they will get to you when it’s your turn. Please be patient

[hoary cosmos]

okayy

[granite harness]

whats the pop gonna be quad 1x in an hour? what did it normaly do?

[normal owl]

Hello admin its here?

[stray viper]

where do we report a teamup in the server

ggs to this server lol

[wise monolith]

how can i make a ticket

[twin orbit]

#❓┃submit-a-ticket

[silent sapphire]

Create a ticket in #❓┃submit-a-ticket

[balmy vortex]

Hi

[ionic cliff]

Can they consider my damn request to unblock?

[tired inlet]

does everyone lag guys?

in on vanilla trio x5

#5 i mean\

[ebon plank]

hello, Is there a command to find out how long it will take for the oil rig to appear?

[fathom gust]

I would like to have access to use the ExitLag VPN on the server; I'm experiencing a lot of rollbacks.

[lucid elk]

There is unfortunately not a command for that.

[ionic cliff]

Can they consider my damn request to unblock?

[ebon plank]

okay

[lucid elk]

Please submit a ticket in the "VPN Whitelist" category.

[fathom gust]

@lucid elk I already opened the ticket, but I haven't received a response yet.

[lucid elk]

Please be patient, they will get to your as soon as possible.

[vague flare]

what does getting banned for a sus account mean?

[plush tide]

We can't give the details, if you got banned please submit a ticket in #❓┃submit-a-ticket under the ban appeal section

[hoary cosmos]

**dud **

[vague flare]

i fif

[pliant sleet]

Guys i need a help asap my friend doing chest sorting and he didn’t tell me how he doing it he just says i click C but i click all button also there is no system on base

[warm leaf]

You get box sorter after 100hours played on bestrust servers

[pliant sleet]

Thank you for responding

[scarlet brook]

Is someone able to restart Solo/Duo/Trio/Quad #2 -Weekly. i dont know where to report this but its really laggy for the whole server. Please fix

[scarlet brook]

please

[vague flare]

how long do unban appeals take

[flint iris]

who can help? I paid for kit and didnt get anythink

[south maple]

Make a ticket. 🎟️

[south maple]

https://discord.com/channels/277748656420028426/1118287481322872842

click this

[flint iris]

i make

[silent sapphire]

There’s no set time, the appeals team will get to it when they can as they have a lot of tickets and a small team

[fierce tundra]

It means that your account is purchased from a 3rd party site

[flat lagoon]

Hello, yesterday at 5 o'clock I was banned from the solo duo server. I was banned and kicked from the server for cheating even though I did not use any cheats. I opened a ticket but still no response. Can anyone help me?

[stoic lava]

if you have ban appeal active then you just need to wait therte is nothing we can do more

[flat lagoon]

But this is a problem, I don't have any cheats and is it right to ban someone who doesn't use cheats?

It's been almost a day and still no response.

Can someone in authority please check? Once it is checked, it will be clear that I am not a cheat.

[serene relic]

how tu report someone

[fathom verge]

You think your ban appeals are bad? I've spend $$$ on VIP kits only to get banned for sus account All I've done is go from a 400 hour account over to a new account as couldn't by skins as was community banned, not im just playing on alt un banned without my kits. I'll be charging back for all my money spent on.l best rust tomorrow

[flat lagoon]

?

[fathom verge]

You cant read

Ticket been open 24 hours and counting

If im banned for sus account with no reply or acknowledgment when I've invested in VIP kits for real money ill be obliged to charge back via bank as its a scam.

[flat lagoon]

I still haven't received a response. I'm still waiting. I was banned without being checked even though I wasn't cheated.

[fathom verge]

Likewise

They taken $50 in 7bday kits

But can't reply to a ticket

[flat lagoon]

Why don't the admins look into this situation?

[fathom verge]

Im just back on my 500 hour community banned account. Can't link it to best rust servers for kits and cant buy skins sad times.

Anyway charging back tomorrow 😂

[flat lagoon]

What does it say when you enter the game?

dans

[fathom verge]

What you mean?

[flat lagoon]

What does she say when she kicks you out of the server?

[fathom verge]

Im banned for sus account cos it was a 10 hour account, yet im a 900 hour rust player combined 😂😂😂

Suspicious account

Charge back for my kits will be easy as anything.

[flat lagoon]

I have 4000 hours and a full account. I played the server constantly, but I am not kept with people who use cheats like this and it's been almost a day and I still haven't received a response.

[fathom verge]

Yeah they say they are busy

Yet ban appeals is a yes or no answer so can't be any back log

I wouldn't mind mate just dropped £150 on skins and £40 on kits

[flat lagoon]

it will be 1 day

[fathom verge]

Hella suspicious account 😂

Some people have been waiting 3 days mate

[flat lagoon]

😄

[fathom verge]

My case is different tho mate because I've spent really money in kits

[flat lagoon]

I hope they come back to us

[fathom verge]

Im a paying customer so ignoring me for longer just makes charging back Hella easier

[flat lagoon]

They banned me for anti chat 😄

Even though I wasn't cheating

[fathom verge]

Yeah, I killed 4 guys with 16% accuracy with a python when they were prim locked

Must be a cheater 😂😂

[flat lagoon]

I guess the authorities have stepped up and everyone is being banned 😄

I hope I don't get banned even though I'm not cheating 😄

[chilly wing]

what is the multiplier on the 3x servers for sulfur quarry

[flat lagoon]

I like the service, I only enter for fun, I already set up a trab base and have fun.

[chilly wing]

admins do everything but ban actual cheaters

I reported loads of real cheaters and nothing happens

[fathom verge]

100% mate

[flat lagoon]

I was on stream yesterday and people were surprised that I was banned. I've been playing rust for a long time and I was banned from the first server 😄

[chilly wing]

and then take 9 years to asnwer a ticker

like yeah hes not cheating now but if you saw my report within 1-2 hours youd see him cheating

[fathom verge]

I've reported loads of cheaters myself. All still active.

[lunar lintel]

What would change if we watch him a bit later?

[flat lagoon]

The server's name is being polluted, but with such a late return

[flat lagoon]

Everyone is banned except cheaters 😄

We talk so much, why doesn't anyone in authority care about us?

@glacial inlet We talk so much, why doesn't anyone in authority care about us?

[fathom verge]

Trying be a paying customer mate waiting just as long as the non paying customers 😂

[slow cipher]

ETM IS LOOKING FOR BUILDERS

BUILD TEAM
• 1k+ hours
• No YouTube bases
• 100m AK spray minimum
• Understands peeks, angles
• Takes full build calls and executes with precision

[fathom verge]

Wrong chat

[fathom verge]

This isn't factual.

[stoic lava]

ehm pinging any of our staff members will not make your ticket being answered faster

[flat lagoon]

I noticed that the process is very slow and it seems that the ones who do not use cheats are banned, not the ones who cheat.

[fathom verge]

Change your name to Russian. Ticket answered in minutes 😎😎

[flat lagoon]

I liked the server but this ban reason and the late progress seemed ridiculous. After all, a person who is not a cheater will show it.

[fathom verge]

Exactly.

Need a response on my ticket today cos ill be pushing for charge back once banks are back open tomorrow.

[stoic lava]

ban appeals are taking longer since there is a lot of them and we have small team doing them nothing we can do to speed it up

[wooden blaze]

@stoic lava

bro there is hack in the trio 2x

[flat lagoon]

I got banned even though I didn't cheat, that's what I'm worried abou

Isn't it ridiculous to ban someone who isn't a cheater?

[twin orbit]

#❓┃submit-a-ticket

[stoic lava]

make a player report ticket

[stoic lava]

false bans are rare but can happen just be patient please

[flat lagoon]

Do I have to wait 1 month?

[split abyss]

how do u link i verfied and did all the steps and /link still doesnt work

[bright pebble]

can you do /auth in game please

[split abyss]

ah sick

thanks

[bright pebble]

np

[vague flare]

its not though

[rapid cairn]

@bright pebble can u check myy ticket?

[bright pebble]

is it a ban appeal?

[rapid cairn]

yes

[bright pebble]

i cant see those unfortunately, only admins can

[rapid cairn]

can u ask someone to check?

[bright pebble]

i can ask if theres any admins on, but they do them in order they come in

[rapid cairn]

ALR

[rapid cairn]

@bright pebble
You currently have 0 ticket(s) being looked at by the team.
If you would like to open a ticket, please head to ⁠Bestrust Servers⁠❓┃submit-a-ticket.

Ticket Support System
wha that means

i made 2 tickets

[vague flare]

how long does it usually take for ban appeals to be read

[shy elbow]

up to 2 days

so pls be patient

[vague flare]

ok then

[grim rose]

report player no tickets xd

[shy elbow]

make ticket

[grim rose]

The ticket creation feature isn't working; it just keeps loading.

[shy elbow]

its looks like its failing

[grim rose]

Well, I have a hacker playing who keeps killing me and I can't report him. Stem level 0 and no time lol

[rotund bloom]

yo

i connected my discord still doesnt show kits in game

[grim rose]

xd

[hexed scarab]

70 days since last game ban and hes blatantly cheating and admin says he aint

its amazing

[balmy vortex]

If he was issued a game ban and still playing then its not related to rust.

[near cipher]

Where do you find where to put your Referral code in @rustmagic.com?

[sand mountain]

witch server will wipe ?

[exotic tide]

Hey, it has been over a week and no response to my ticket. One would be lovely

[lusty trench]

i bought kits from the store and it will not let me redeem them in game. i double checked for the correct server and linked my accounts

<@&513265319096221697>

[shy elbow]

make VIP ticket

[lusty trench]

it wont let me

[shy elbow]

join waiting room ill help ya

[flat lagoon]

You currently have 0 ticket(s) being looked at by the team.
If you would like to open a ticket, please head to ⁠Bestrust Servers⁠❓┃submit-a-ticket.

Ticket Support System

[shy elbow]

pls be patient ugur

we told you mutiple times

[flat lagoon]

How long do I have to wait? It's been more than a day. I want to play games.

[shy elbow]

pls be patient

[clever hound]

whats like the estimated waiting time for support ticket responses

[flat lagoon]

1 months :d

[quick lava]

It can change a lot, the admin team deals with the ticket as they come in, so sometimes instant and sometimes theire is a que 🙂

[clever hound]

it would probably help with the tickets if you guys didnt ban people for having accounts that arent to the server owners liking

[quick lava]

We always do our best to prevent hackers/rulebreakers to not just switch accounts imediently, so sometimes certains accounts can be pre flaged by many diffrent reasons, nothing personal, just saftey before unsaftey

[flat lagoon]

?

[high trench]

how do i get the packages i bought it still says no permission

[autumn cairn]

i just linked everything and it still wont give me the kits?

[quick lava]

U can try to restart game and wait like 5 to 10 mins, if problem still theire, make a ticket at
#❓┃submit-a-ticket

[quick lava]

Dose it work? U can also do /auth
( if u didnt already)

[glossy berry]

I have a question: if I get banned because of a Teaming , will I be banned from all servers Bestrust servers ? <@&513265319096221697>

[shy elbow]

no

[quick lava]

Hello @glossy berry
Dependa on what u do, but uselly only on the specific server u cheat on

[glossy berry]

Okay, I made a mistake and I know it was a mistake, but I didn't expect to get banned from all servers. And it's a small thing; I wasn't cheating or aimbot, and yet I got a week's TeamOut on Discord and got banned for a whole month from all servers Bestrust servers OMG

[glossy berry]

Can you explain to me?

[balmy vortex]

Hey Nadir

You only get banned on the servers you exceeded on, if you got banned on a duo server you won’t be able to play on solo/duo, trio and upwards you may

If we’re talking about teaming ban ofcourse

[glossy berry]

Okay, I was playing on a solo-only server.

I can't enter DIO TRIO QUD

I literally tried all of BESTRUST's servers, and the problem was the same. I was playing in SOLO ONLY mode.

[balmy vortex]

Okay, what does it say when you’re trying to join?

[glossy berry]

Kicked: Breaking the server rules | [ID:]L-KkAAWC7 | Timeleft:1M

1monthe

And the extension for the time period hasn't changed for me; I've been banned for 3 days.

[balmy vortex]

I see, then it’s not a teaming ban, it’s something else. Make a ban appeal ticket, they will help you there

[glossy berry]

I know it's wrong and I'm wrong, and I won't do it again. If I do it again, give me a permanent ban, I'm satisfied.

I did it, and tell me who appreciates it, and lock the ticket right away.

[mortal musk]

how can i switch teamate without breaking the rules ?

[balmy vortex]

I hope they will answer and help you Nadir, be patient they will answer you sooner or later

[balmy vortex]

You can exchange a teammate with a condition that the teammate that was swapped won’t join during the wipe

[quick lava]

Clear tc and remove bags aswell

[glossy berry]

thnx

[minor root]

How giving someone base loot ban me for teaming???

Mr @balmy vortex

[lusty trench]

gave you guys monbey for kits hours ago and made a ticket... not trying to be rude, but very frustrating

still cannot redeem them

at least refund me

[minor root]

This dumbas server suck i mean admins server is alr they are too lazy to respond and they always say "we are busy and dont have staff" or som shi

[balmy vortex]

Make a ban appeal, and tell them your situation there

[balmy vortex]

Make a VIP ticket

[lusty trench]

i did

[minor root]

I dont want to be mean but stop saying bulshi and start my ticket i did it 12h ago

Everyone on server is complaining about this

That you dont read dam tickets

[balmy vortex]

Im not part of the ban appeal team 🙁

[lusty trench]

vip team?

just want the kits to work

or a refund

[minor root]

I mean if someone would start my ticket it would took 5 min

[bright pebble]

Hi, just as a quick question. If you do /auth in game does anything change with getting the kits?

[lusty trench]

it does not . ive tried restarting a few times too

[balmy vortex]

I have bumped your ticket triz

You have most likely bought it to a wrong server, they will change it for you

[lusty trench]

thank you

[minor root]

@balmy vortex i have question how staff ban ppl for "teaming" antycheat auto bans you or staff need to see this and ban u by comand

[lusty trench]

i thought i double checked it a couple times but i could be wrong

[balmy vortex]

It’s okay, we have 75 servers, easy to do a mistake, hope they will answer you soon then you can enjoy your kits 😁

[lusty trench]

i appreciate it... thank you

[balmy vortex]

False bans are not likely, since we have many steps and guidelines to follow, if you only gave them your base then you will get unbanned 🤔

[minor root]

Alr i hope some day they will start my ticket and i will explain

[balmy vortex]

I hope so too

[hollow seal]

does #2 2x wipe bp too? in tuesday

[limber hearth]

I received a ban from the bestrust server, and to be honest, I'm not sure why. I would really appreciate it if you could clarify the reason so I can avoid any issues in the future

[fathom gust]

I don't recommend playing on the besttrust server solo/duo/trio 2x #6 -weekly, the guys are afraid of exchanging gunfire, they just stay on top of the base waiting for someone to pass by.

[warm leaf]

Make a ticket in #❓┃submit-a-ticket

[dense swallow]

how longs the monument reset timer

[minor root]

What is your main role i mean what you do as trial admin

[high dagger]

Hello, I created a ticket 2 days ago and haven’t got any answers. Is there an estimated time for the answers? The ticket bot seems offline now.

[crude path]

i boosted the server twice but dont have nitro status in game

[swift cloud]

hm

[swift cloud]

did u just boosted or is it a while ago

[crude path]

i been boosting for 2-3 months

[cosmic vale]

/auth

[crude path]

thanks

[swift cloud]

o

[crude path]

got my rookie kit and nitro now kit now

[swift cloud]

Goodluck have fun

[cosmic vale]

we are here to help you 🙂

[swift cloud]

ey bro

[minor root]

How long untill someone start my ban apleal ticket i am waiting 1 day and no respond

[jaunty hemlock]

tickets are proccesed one at a time it can take some time

[minor root]

And hire more staff i can see that 200+ ppl is getting banned

Every day

[high dagger]

This is my third day waiting so who knows

[minor root]

Holy fvck admins do something why this guy is waiting 3 days

What does it mean only some of you can check ban appeal almost rest of admins are useless

There are 200+ mods what are you doing then

[fathom verge]

3rd day on waiting a reply to ticket #1166. Needs clarification ASAP.

[sand salmon]

Anyone can accept my ticket @balmy vortex

[ocean gorge]

hey guys. when best rust solo/duo 5 is gonna wipe?

where we can fallow.

[brisk shore]

@ocean gorge look in our #📅┃wipe-schedules channel there you can see every server when it wipes and on what time it wipes 😄

[flat lagoon]

It's been 3 days and I'm still banned from the server. I think it's ridiculous to wait this long for an unfair ban.

No one is helping you. You keep telling me to be patient. You are banning me unjustly and making people suffer. Are you going to deal with my problem now?

How many more days do I have to wait? It's been 3 days and you keep stalling.

@farkas @regal tusk admin

[stoic lava]

i am sorry its taking this long but there is a lot of ban appeals , please be patient , also dont ping any of our staff members this wont help your ticket being answered faster

[jaunty cipher]

.

[vague flare]

gang ive perm banned for 2 days now and havent even been given a reason for it

[sleek condor]

Yall tried not doing stuff that would get u banned 🙏

[vague flare]

i didnt do anything to get banned

was just playing for the first time whilst my friend was teaching me the basics and after like an hr or 2 got banned

Kicked: Suspicious Account | Appeal at (this server) | [ID:]2itlDOiAD | Timeleft:Perm

thats what it said

[warm leaf]

Make a ban appeal in #❓┃submit-a-ticket

[vague flare]

i already did 2 days ago

[minor root]

Your ban appeal admin suck he cant answear my messages and cant give me arguments why my ban should stay

@balmy vortex

[stoic lava]

there is a lot of tickets and since tickets are done in order there is nothing we can do to make it faster

[minor root]

https://media.discordapp.net/attachments/987168345285623849/1106720926734757918/attachment.gif