❓┃support-questions

[glacial inlet]

You can join!

You can join!

You can join!

[spare tapir]

how is pop on the 2x monthly ?

is it stable throughout wipe

[lethal wave]

The 2x monthly has not map wiped plz fix.

[rough moat]

The map didn’t change

[lethal wave]

@glacial inlet

TThe map is wrong we voted 1 but it is the old

[shell tapir]

He said the map size had to be increased in the modded chat

[lethal wave]

so will the server wipe again

[tidal wharf]

solo/duo 2x #4 offline?

[scenic path]

duo 2x #2 how much time ?

[shell tapir]

He said no to rewipe in modded chat since the issue was resolved so fast.

[coral hatch]

Any1 know when it will be up?

[tidal wharf]

probably sometime in the next millenia

[coral hatch]

can someone ping me when itsup pls

[shell tapir]

That is technically accurate at least as far as we will be able to prove 😛

[glacial inlet]

Play on duo 2x, all of our servers have wiped!
@tidal wharf @scenic path

client.connect duo-2x.bestrustservers.com

[kind jacinth]

will #3 still wipe in 18 hours?

[dull ruin]

Will the Trio x2 #2 server be down for a long time?

[noble juniper]

quad 2x monthly wrong map ?

[shell tapir]

Map size had to be increased

[dull ruin]

Does anyone know if the Trio #2 server will be down for a long time?

[coral hatch]

will duo 4 wipe?

when will it be up

[tidal wharf]

^

[shell tapir]

All servers were wiped. As for being up, I am unsure. But I am sure it is being working on

[coral hatch]

okay, do you know if it will 100% be up?

[shell tapir]

I do not have that information, no. I am just assuming that if there are problems, that the mod team is working on them.

[coral hatch]

okay thank you

[round tendon]

what's the problem with serv quad ?

[noble juniper]

map is wrong in monthly quad

[shell tapir]

I believe the map size had to be increased. That's why it's different.

[kind jacinth]

when is 2x #2 xomming up

[somber rapids]

Will the Duo 2x #3 wipe again tomorrow as advertised?

[brittle widget]

Is pumpy quest disabled on wipe?

[remote temple]

every first thursday in the month Rust is updated and all server force wipe. pls use chat gpt 🙂

[coral hatch]

duo 2x 4 still isnt up

[proven briar]

can somebody help me

any time i try to add The Master it says double check the username

i got accepted to staff he told me to add him but i cant

[bright pebble]

Hi, this will wipe tomorrow yes

[shell tapir]

Try themasterone1 as the user name

[proven briar]

i did

and i went into the discord and added him still did not work

[shell tapir]

Still same error message?

[proven briar]

yes

[shell tapir]

And you can't ticket it because you have an open ticket right?

[proven briar]

ya

[shell tapir]

I was also accepted, I'm just waiting on roles. You could try to @ one of the admins/moderators/ or Farkas but I'm not sure how to assist you further as I don't have perms yet 😛

[proven briar]

i been texting Farkas

[shell tapir]

Imma dn you if that's cool.

[proven briar]

alr

[sand mason]

how to cancel my subscription from the store?

[tidal wharf]

shot a player and the game crashed?

whole steam crashed

[short hollow]

hello i need to apeel for a ban

but it says this I could not DM you, please make sure your DMs are open! and i dont understand

[rigid crane]

what is this new raid protection i dont get it ?

[bright pebble]

Please #❓┃submit-a-ticket

[bright pebble]

I think it’s like 11pm GMT to 11am GMT you can’t get raided (idk if it’s just offline protection or not)

[rigid crane]

so from 11am you can raid ?

[tidal wharf]

ehh why do I keep falling off Giant Excavator

I keep falling through the floor

[shell tapir]

If you scroll up on the open ticket page, it shows you how to fix this. :). GL

[vast sorrel]

how long do a ticket take

[polar orchid]

Your website doesn't load my subscriptions page, in the developer console there are errors. I can post screenshots if needed.

I think ive been paying for months accidentaly and need to cancel.

[wet fern]

any unban admin online? i open ticket

Hellooo @nocturne egret @raven cypress @mental grove @hexed stone @cold vessel @gray heart @vale zinc

[muted bane]

U can use #❓┃submit-a-ticket “vip store”

[vale zinc]

Hello?

[wet fern]

can u checkticket pls

[vale zinc]

Some types can take longer then others due to the nature of the ticket and its content.

[vale zinc]

Ban Appeal?

[wet fern]

yep

[vale zinc]

Someone will be with you, unfortunately not many people are on online atm, and there are others actively appealing. Please be patient as we attempt to assist as promptly as we can.

[wet fern]

okay thanks

[vale zinc]

My pleasure.

[jagged aspen]

Trio 4 wipe a gain ?!!!

[upbeat scarab]

it was forcewipe yesterday

[jagged aspen]

This serv is 0pop i have play in the night

[wet fern]

hello still waiting for ticket reply!

[wind pasture]

Hangi kategori

[wet fern]

ban açma 4 gün kaldı force wipe için açtırcam

[astral forge]

is there shared bps after the update or no?

[open ginkgo]

yes

[astral forge]

oke

[finite olive]

Guys the solo/duo #3 gonna wipe today or not because have force yesterday so someone know ?

[lofty crypt]

bomboş ban yedim 1 haftadır ticketla konuşmaya çalışıyorum

çıldırmalık ya eski hesabımı soruyo adam

[bright pebble]

Solo duo 2x #3 wipes today, solo duo 1x #3 wipes Sunday

More info can be found in #📅┃wipe-schedules

[wide helm]

is there sam site auth on here? if so is it auto?

modded monthlies ^

[glacial inlet]

yes, sam sites don't shoot you and your teammates

[wide helm]

thank you brother

[pale mulch]

what can i do if i get banned for no reason?

[wind pasture]

Yoğunluk olduğu için biraz zaman alabilir. Sabırlı olmalısınız

[pale mulch]

i cannot make a appel ticket

it says that i have already one open, but it isn't

[brisk flax]

trio server ?

[potent helm]

can admins look into my ticket

[jaunty hemlock]

Tickets are answered in order they will reply asap

[potent helm]

my little brother gets banned on his first kill as Im teaching him to play rust he got banned because i bought him an account off g2a

the kid got salty cause my lil bro kills him and admins ban him like wtf

sus account like wtf?

[jaunty hemlock]

wait for a response

[prime gull]

For what reason was the spyspocky account added to the kick, how to restore access to the server

[jaunty hemlock]

if you think you got falsly banned please open a ban appeal ticket on #❓┃submit-a-ticket

[oblique spear]

what's the command so that those in my team can't open the doors?

[final elk]

how long into wipe do i have to wait to use the construction exreme kit?

[cyan sparrow]

So I just verified and stuff why am I not getting the kits?

[stuck haven]

i was banned from this server like a year and a half ago for "cheating" even tho i wasnt and never have on rust the reason was that i had/have gamebans on account from csgo and siege what i dont understand is why can u only appeal once and never again it doesnt really make sense

[inland ingot]

ive linked my discord, steam and joined the steam group but it still says i cant get the free kit? anyone know why?

will do ty

[slender spruce]

How do i link my game to my nitro so I get the kit?

[wide helm]

whats the turret limit on 2x?

[wild bobcat]

If you don't care about this ticket system, why did you set it up? I've been trying to get the unnecessary ban I received for logging into the server lifted for weeks, but no one cares.

[dry urchin]

Im i the only one laggin on duo 2x #1436320536056561877 ?

[bright pebble]

We do tickets as much as possible but only a few people can do ban tickets and they do them in the order they come in

[wild bobcat]

Even if they do, they don't try to find a solution. I got banned for no reason and I haven't been able to log in for weeks.

[nocturne galleon]

why do we have raid protection on 2x duo servers. makes no sense it just makes it so the only time i can play i cant raid anything. please give me a good reason.

[jade horizon]

#⛔┃bans message

[wide helm]

Maybe play on your own servers and you’ll be able to raid when you are online. This is a huge counter to NA players playing EU and EU players playing NA. Goated change imo

Cya later 3:30am raiders 😁

[rare rover]

i got raided by cheaters but they took everyting they have been banned now

can i get my stuff back

[sour pewter]

Hey can I send a photo to show as survivor kit is not showing in kits for past 5 days and mods keep saying its fine

[bold mason]

Hey, I don't know what you mean by "mods keep saying its fine", but if you believe you're experiencing any kind of issues on bestrust servers, please feel free to make a ticket at #❓┃submit-a-ticket message

[sour pewter]

Thx bro Will do

[sour pewter]

I mean the people with the “MOD”attachement totheir name on rust in the server

[bold mason]

Ahh alright, Idk anything about that but I can assure you our staff is trying their best, within their capabilities to help anyone in need.

[final token]

allowed to inside?

[azure olive]

Hacker on solo/duo/trio 4

bekir1221

how to open ticket

HELP!

[storm jewel]

#❓┃submit-a-ticket

[storm jewel]

Not on main 2x

[terse sun]

are red and blue berry seed available on the 2x trio

[upbeat scarab]

on the solo and solo duo 2x's it does

[terse sun]

but not he trio

the*

@upbeat scarab

[tame nest]

oil does not spawn in duo 2x mothly

[shell tapir]

Is this an Observation or an Abnormality?

[cloud yacht]

its on every server just all spawn rates for some reason seem to be below idk

[tame nest]

wdym?

[cyan harbor]

why i got banned from cheating at night when i wasnt even on the server

[bold mason]

Käyppä tekemässä tukipyyntö #❓┃submit-a-ticket message, niin saadaan asia korjattua.

[cyan harbor]

moro! kävin tossa äskeen vääntämässä jonkilaisen mutta enpä oikee tiiä mitä täs tehä kun just alottelin tän pelin testi mielessä ja jokuhan kävi vähä ongelmia aiheuttamassa tietinki...

[bold mason]

Meijän servuilla ei kyllä bännejä yleensä ihan turhaan tuu, mutta jos pystyt todistamaan että oli perätön bänni niin kyllä adminit auttaa. Itse en pysty valitettavasti sun tukipyyntöä kattomaan, sillä appeals tiimi on hyvin pieni, joten sun kannattaa vaan odotella vastausta. Riippuen appealeiden määrästä, voi kestää parista tunnista, pariin päivään.

[cyan harbor]

ei ne varmaan syyttömiä oo kun joku muu on mun tunnuksilla käynyt pelaamassa

[bold mason]

Onko ostettu käyttäjä?

[cyan harbor]

joo

[bold mason]

G2G?

[cyan harbor]

joo

[bold mason]

No joo ne käyttäjät on vähän semmosii cheatereiden pesiä ja monet tunnukset on useammalla käyttäjällä. Pari frendiä ostellu niitä käyttäjii nii tosi herkästi tulee bännit kyllä monelta servulta ja jopa koko pelistä.

Noh en voi luvata mitään, mutta seuraa ohjeita jotka saat appeals tiimiltä siihen sun tukipyyntöön ja on mahdollista, että pääset takasin, mutta on myös hyvin todennäköistä että et pääse takasin. Valitettavasti kun saat cheattaamisesta bännit niin serverin adminit laittaa lähes aina easy anticheatille ja facepunchille sun tunnukset niin game ban kyllä napsahtaa aika nopeasti sen jälkeen kun on ilmoitus tullut. Ihan tulevaisuuden vinkiksi, jos saat bännit niin ne on yleensä ip/hardware, elikkä joudut hardware id:n ja ip:n vaihtamaan tai saat myös tulevaisuuden käyttäjille game bännit steamissa.

[ripe fog]

there is an issue i have found on alot of best rust servers

when items or even backpacks are thrown into a car they dont remain inside like other servers

that has caused me to lose a great amout of loot

[bold mason]

Feel welcome to make a ticket so our team can help you out #❓┃submit-a-ticket message

[raven sapphire]

I just get banned for kill 2 m39 with a p2 wtf i cant lay bc i have suspicious acc idk

1000 h on this server and never happened

Some admin????

[bold mason]

You can always make an appeal at #❓┃submit-a-ticket message, if you believe your ban was unjustified.

[raven sapphire]

Iam waiting and no one is responding

[shell tapir]

Tickets are handled in the order they are received. and ban appeals require investigating and can only be handled by certain people.

I know it is annoying, but please be patient. A team member will be with you as soon as possible.

[shell tapir]

I was basically asking that if it is not the way it is supposed to be, it would be best to open a ticket in #❓┃submit-a-ticket

[raven sapphire]

2 hours for a ticket ?

[balmy vortex]

Hey there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[normal dirge]

is the Bestrust Solo/Duo #6, fake or legit cause i dont see it anywhere on this discord but its on RUSTalyzer

[raven sapphire]

3 hours with ticket nobody is reading of what

[upbeat scarab]

there are many tickets, and to be fair, they get replied in order... thanks for your patience

[raven sapphire]

Ok i Understand
but i get banned for nothing and permanent only and i loose all day with this

[shell tapir]

Were you the one that was banned for "suspicious account"?

[raven sapphire]

Yea

I have skins and more than a 1000 hours idk what suspicious

[shell tapir]

I know it's frustrating but it is an automatic action done by our anti-cheat.
It's nothing against you and it wasn't a decision someone made against you or your account.

As for the time waiting, it sucks and it's a smaller team that handles them as fast as they can, but to take any person out of order would insinuate that everyone before them is unimportant.

We appreciate your dedication to our servers and want you to continue to play here and I ask for your patience while our team works on this matter for you.

Also sorry for the wall of text 🙂

[raven sapphire]

Yes ik its not your problem but atleast u can say how many time i prob need to wait or if i can play Today or tomorrow

[shell tapir]

I am pretty new to the support team, and I don't have access to the tickets to estimate how long it could take.

Each ban appeal (for whatever reason of the ban) requires a significant investigation to potentially overturn. I'm sorry I can't give you more information than I have or a time frame but my suggestion would be to give the team time to work.

[sturdy galleon]

i have the question is the 2x trio monthly wiping tomorrow because in the info it stands its wiping tomorrow but idk its a monthly so idk

[glacial inlet]

Trio 2x #1 wipes tomorrow, not the monthly

[sturdy galleon]

so the monthly doing monthly wipes?

[glacial inlet]

yes

[proven yarrow]

Why did Bestrust try to charge me €8 without my asking? Are they trying to steal my money?

[shell tapir]

Please open a ticket so that we can get more information about this issue and get you a resolution/answer as soon as possible. #❓┃submit-a-ticket

[bleak walrus]

Hello, can u help me?
I was kicked out of the game and got this message
"Kicked: Suspicious Account Appel at dc Timeleft Perm"

[raven sapphire]

Same just wait and open a ticket but u have to wait a lot

[shell tapir]

I responded to your message in modded chat

[tawdry canyon]

Hi, sorry to hear about this. Write here and we'll try to help you. https://discord.com/channels/277748656420028426/1118287481322872842 Ban Appeal

[glacial ferry]

any unban admin online? i want open ticket

[shell tapir]

We always have admins online. If you submit a ticket in #❓┃submit-a-ticket for ban appeal we will get to it as soon as possible and in the order the tickets are received

[slow atlas]

Hi, I'm playing on the main server. My friend wants to join me, but he hasn't been allowed in for 0 hours.

[shell tapir]

What do you mean, hasn't been allowed in for 0 hours?

[warped crescent]

is in combat trading allowed?

[faint grove]

DUDE THESE FKN ADMINS ARE SO REEE

i got a guy cheating and they said we check into him for only 2 min they said they were done

[worn ravine]

And? What is wrong with that.

Maybe the player has been reported earlier or multiple times before you have opened a ticket.

[bleak hamlet]

Hey there, what's the person you've reported?

I'll have a look personally :)

[faint grove]

i cant type it here

[bleak hamlet]

Send DM.

[proven yarrow]

no me deja abrir ticket y me han intentado cobrar una segunda vez

[shell tapir]

What does it tell you when you try to open a ticket?

You can check the website and make sure you didn't sign up for a subscription.

[proven yarrow]

Me pone que estoy subscrito

Pero yo pague supuestamente solo 1 dia en un server modificado

I only paid for 1 day on a modified server, not a subscription, how do I cancel it?

[shell tapir]

Log into your account on the site. There should be an option that shows subscriptions. You should be able to cancel it from there.

[hybrid lynx]

where will i get respond to my ticket? in dms?

[jaunty hemlock]

yes

[hybrid lynx]

thanks

[rose kettle]

Yes

[fierce hare]

.

[rigid crane]

i raid protection time can i break a turret ?

[muted bane]

no

[short hollow]

can an admin look at my ticket

[thorny jewel]

we have a lot of tickets, and they´ll be done in order they come in, i can only ask you for patience.

[short hollow]

k

[raven sapphire]

I have been waiting a whole day for my ticket and i cant play yet +24h

[sturdy galleon]

why did the trio 2x monthly wipes

[raw eagle]

Yo guys, does anyone know how long it takes to receive the gold kit I bought in-game? I still have the newbie rank on the server

[raven sapphire]

How Many time i have to wait for a banned appel iam here +24h

[winter venture]

try /auth ingame that might do it

[raven sapphire]

Some admins checking The tickets?

[raw eagle]

not working, still got the newbie rank

[winter venture]

Weird

[raw eagle]

And I can’t even access the order details, even though the payment went through on paypal. Is there anythig else I need to do?

[sturdy galleon]

Why did 1 of the Trio 2x monthly wipes

[winter venture]

For that make a Ticket https://discord.com/channels/277748656420028426/1118287481322872842 VIP Stor

[raw eagle]

Done. Okay, I think I understand. In the server list, when I bought the pack, I had to select a server. Does the Solo/Duo/Trio/Quad x2 server correspond to “ONE MODDED SERVER - Quad x2”? Or something else like "Main x2" etc.

[winter venture]

i Actually have no idea how that works just Ask in the Ticket

[raven sapphire]

Someone is checking The ticket I have been waiting +24 h

[sturdy galleon]

Idk Just buy all Servers livetime

[glacial inlet]

We only have one trio 2x monthly and it didn't wipe

[proven yarrow]

I'm looking for it, I go to view subscriptions and it says the page I'm looking for wasn't found. What do I do? I need you to cancel it.

[raw eagle]

All good, it’s sorted out, thanks! One last question though I don’t really understand how the skinbox works. Is there a tuto somewhere? Because I don’t get any skins when I open it

[sturdy galleon]

No If i Go to Rust there are two Bestrust Solo/Duo/Trio 2x monthly i can send you a Picture If you want

[glacial inlet]

Ok, send

[sturdy galleon]

I send IT you in dm

[sturdy galleon]

Did you See the picture

[raven sapphire]

When are going to check My ticket +24h

[winter venture]

Try to drag a Gun or tool that u wanna skin in there that should work

[jaunty hemlock]

skinboxes got forbbiden by facepunch so it dosent work anymore

[earnest gorge]

How often are staff applications normally read? I only did mine yesterday but if there’s anything i have to do after i’d like to plan around it.

[jaunty hemlock]

they are checked in order so it can take some time

[dry urchin]

Why are you banning us for cheating? when nobodys cheating matter fact we are ass at the game, thank you. Kicked: Cheater Association | [ID:]9uokUo_Zi | Timeleft:1M

[idle dust]

is here any admins who can ban 1 human for Lagign the server ???

[glacial inlet]

name?

[idle dust]

main 2x weakly Laging the server 1 human being

[glacial inlet]

Who is making the server lag?

[idle dust]

нщг туув тшсл ,,

you need nick ?

[glacial inlet]

yes

[idle dust]

1 sec

76561199855544189

Falling

[glacial inlet]

he is offline, what did he do?

logged off 40 min ago

[idle dust]

.he puts realy much off camp fires in 1 place

[glacial inlet]

thanks, I banned him

[idle dust]

нерч\

TH

thx realy much.

[dry urchin]

Farkas can you check me and mu frineds name, we got banned for cheating but have never had cheats in our lives, we chould even go to a pc check if that does anything. Thank you

[balmy vortex]

Make a ban appeal.

[dry urchin]

How

[worn ravine]

Submit a ticket at #❓┃submit-a-ticket under "ban appeal"

[regal juniper]

Please tell me why I keep getting disconnected from the server?

[worn ravine]

Could you please open a ticket at #❓┃submit-a-ticket, i will take a look at it myself.

under the "others"

[pearl grotto]

I was permanently kicked; could someone process my ticket?

[tight ridge]

Ban appeals take longer, please be patient.

[pearl grotto]

How long can one expect it to take?

[worn ravine]

All the appeals are taken in order, the team that handles them is very small, there is no exact time.

[pearl grotto]

ok

[austere imp]

Kicked: VPN Requires Approval plz help me. I don't know where to turn.

[sullen jolt]

for that pleas create a #❓┃submit-a-ticket and help will be there for you

[hushed nexus]

tickets down?

[sullen jolt]

what do you mean ?

[earnest gorge]

for that please make a ticket

[civic wraith]

https://steamcommunity.com/profiles/76561199194418492

[sullen jolt]

If you wanna Report a Player please do a #❓┃submit-a-ticket

[tawdry canyon]

Hi, sorry to hear about this. Write here and we'll try to help you. https://discord.com/channels/277748656420028426/1118287481322872842 Ban Appeal

[vernal cedar]

why i cant acces the 2x chats

the main 2x, how do i apply 4 bounty

[plucky canyon]

@glacial inlet trio 2x #7 keeps crashing every 15 minutes

[frosty jay]

Hmm, i have a question about kits.

I did the Magic Rust kit thing, so i can get it tomorrow.

I tried it in game to know if i had done everything right.

Is it only one use? Did i troll?

[snow drum]

Every time I try silo I get hit with the radiation spike for the monument reset half way through, I tried multiple times at different intervals with same result, it wasn’t another player looting it early or anything, this was on the solo 2x, is something messed up with the refresh modifiers or something?

[muted bane]

only one use in the wipe

[muted bane]

check him after restart

[frosty jay]

Ty very much

[potent seal]

<@&464827801644695552> I opened up a ticket, could a member of staff please address / answer

[winter venture]

What kind of ticket did u open

[potent seal]

Report Player: TOS

[acoustic quest]

A admin will need to look at it

[winter venture]

Ye we Dont deal with player report

[acoustic quest]

Moderators don’t do anything with player reports . So you will need to wait for a admin to get to it

[potent seal]

Strange, I'm not used to that, in other rust communities i've been a part of or a member of staff for, moderators were the ones responsible for Non-gameplay abuse class offenses (things like TOS violation and hatespeech)

[acoustic quest]

We do but like if it’s in chat and one of the mods will mute him but if none are on then it will need to be a ticket . But sadly we don’t see those

[potent seal]

Huh, interesting. Back when i was on the head moderation staff for Garnet, they had used their ticket system for bringing violations to the awareness of mods, and if a mod wasn't online to witness it, they'd be presented evidence and verify it using battlemetrics if needed. Then if violation was proven someone would hop on and issue the mute

I actually think i still have my google docs of upwards of 300+ accounts and their violation/mute history i was keeping track of for the staff back then

[potent seal]

Which admin would i let know / speak to about the ticket / TOS Violation report

[south maple]

Please submit to talk to them reguarding this.

[potent seal]

It's been open since 10:12 est

[lusty hamlet]

Thank you admins for taking the time to ban that guy. Really appreciate it. Glad my suspicion wasn’t wrong.

[potent seal]

Another report ticker opened up

[wide helm]

what timezone is the offline protection? i dont know when it starts and ends UK time

[bold mason]

It'll show it in your local timezone here https://discord.com/channels/277748656420028426/1313822948196352020

[royal compass]

how can i verify that i use bestrust code on rust magic for the kit

[rough moat]

Has server lag been fixed?

[rare prawn]

how to claim my nitro kit

[sullen jolt]

Link your account and then try /link and /auth ingame

[odd cargo]

where are my 3 high value skins boys

[sullen jolt]

What ?

[shell tapir]

He is talking about the free skins through ( Forgot the site ). 🙂

[plucky canyon]

whats up with solo 2x just crashing every 15 minutes

or lagging out

[shell tapir]

It's hard to say without investigating it. Please open a ticket in #❓┃submit-a-ticket and give us what information you can.

Cause it shouldn't be doing that ... Obviously lol

[plucky canyon]

its happening to everyone on the server, server just lags out every 15 minutes, sometimes kicks you sometimes doesnt

[odd cargo]

im not getting skins?

[shell tapir]

@glacial inlet

[plucky canyon]

happened yesterday too, on all the na servers i think. go on it urself and wait 10 minutes, itll lag out and kick you out even sometimes

[shell tapir]

I am only a modest chat mod. To get it to the right people the ticket would be extremely helpful and doesn't take long.

I meant to say humble .. but you get it.

[shell tapir]

I am not at my PC ATM but my suggestions would be to restart steam and rust completely as a start

[ember falcon]

i need admin to answer mmy ticket fast please

[sullen jolt]

Tickets are handeld in order and it can’t be speed up

[ember falcon]

but my base 6H and it will be dk or raided who can give me the loot that i will lose for no reason kick

[sullen jolt]

If you got excluded from the server there will be a reason, but as I said just be patient

[ember falcon]

i have clips that no reason

[tepid tree]

Since the wipe, my entire team, including myself, has been experiencing latency. We can be stuck for several minutes before we can move, or we get disconnected from the server. We're all from Latin America.
Wy?

[sullen jolt]

I have answered your friend in the ticket

[sullen pollen]

How to authenticate with Discord ?

[shell tapir]

Link your discord. Then try /link and /auth in game.

[shell tapir]

^

In game 😛

[dusty kettle]

same problem at duo 2x....

[shell tapir]

It is on pretty much every server as we can tell. It's a bug on face punches side and it is going to require a hotfix. If there was more we could do we would be doing it. But at this time or hand are tied.

[dusty kettle]

Okay, that's what I suspected too. 🙁
After an update, there are always more bugs than before xD

[shell tapir]

We appreciate your understanding 🙂

If you have any other issues feel free to let us know here or create a ticket in #❓┃submit-a-ticket

[haughty dock]

does floors has a weak side? D:

[solemn spade]

what time is raid time

[muted bane]

No

[muted bane]

Check here #📜┃modded-features┃📜 all info for 2x main

[calm ice]

is there a mod on?

[shell tapir]

There is. What can i help you with?

[calm ice]

i got banned for a suspicous account what that even mean fr

[shell tapir]

It is an automatic action taken by the anti-cheat. You may open a ticket under #❓┃submit-a-ticket and one of the admins will be with you as soon as possible. These tickets are handled in the order in which we receive them. so please be paitent while waiting for a response.

[shell tapir]

I do not know what the parameters are that makes it do it, but it shouldn't be much more than an inconvenience once you get the ticket open.

[calm ice]

yeah hopefully my base aint raided fr

i was rubber banding bad

[shell tapir]

Hopefully not.

[calm ice]

yeah ill be mad asf😂

[shell tapir]

Make sure to mention anything that you feel is relavent in the ticket to save time.

[calm ice]

i did

like i got clips

bruh they outside my base

[trim onyx]

no admins on???

[shell tapir]

What is the problem DRE? I am not an admin but I may be able to assist in some way

[trim onyx]

i need my tm8 unbanned its been like 3hours and no one has answered to any of our tickets

[balmy vortex]

Hey

He can wait

Someone will get to him sooner or later

[trim onyx]

thats professional how??

why would u reply if u arent here to help lol

[balmy vortex]

Im not part of the ban appeal team

[trim onyx]

okay then why reply lol

[balmy vortex]

Wanted to say hi

[trim onyx]

well thx for ur unprofessional ass hi

[shell tapir]

To be fair i have said in chat a few times that Tickets are handled in the order they are received. how would it be fair to the other people going through the same process if you just jump in front by asking in chat.

That is the point of the ticket system

[balmy vortex]

Hope you’re doing well 🤗

[shell tapir]

The team that handles ban appeals is team of specific people that have to investigate each individual person thoroughly.

[trim onyx]

well im texting in chat bc no one is answering to the ticket lol yall unprofessional asf and dont care abt ur players also got a team that is a 3 man also what i gotta wait the whole wipe for them to get banned to lmao

[shell tapir]

It would seem to me that the ability to request an unban would say that we do care about our players....

[trim onyx]

hows that when u got ppl like @balmy vortex bein petty asf]

[shell tapir]

I have personally met people i dont agree with,. but I also know that not everyone feels the same way about everything

[balmy vortex]

Make a player report ticket, someone will get to them right away

[trim onyx]

right away but cant get to my homies ticket to get unbanned?

[shell tapir]

Different teams

[trim onyx]

explain to me what a sus acc banned???

ur an admin gang u dont communicate to the other teams????

[shell tapir]

IT is an action taking by the anticheat automatically. I truly dont know what paramaters it uses to decide

And again. Tickets are handled in the order they are received. Admin teams communicate with eachother, but only certain people handle Ban Appeals

[trim onyx]

so its basically automatic a false ban???

[shell tapir]

Im not going to be blatantly rude but im also not going to tgalk in circles

To that i will say that i truly do not know.

[trim onyx]

gang u needa demote lolll

[shell tapir]

Make a ticket for it

[trim onyx]

why it wont be answered

[shell tapir]

🤷 Your choice friend

I have tried to be helpful.

[balmy vortex]

Dre, calm down. My moderator just told you the steps, he’s not responsible so don’t take it out on him.

I will bump your friends ticket right now, in return keep ticket topics in the tickets, not in here.

[storm jewel]

[shell tapir]

🤷

That is what the appeal process is for. Again i do not know what the parameters are for the Suspicious account, but you have the ability to Argue the point. @calm ice

[sharp whale]

hello everyone do servers still freez ? as yesterday and before yesterday?

[muted bane]

Hello, the problem is due to a recent update the game made. On almost all servers, the server freezes every 15 minutes.

[calm loom]

Hello everyone, can I ask if it's possible to place tags on weapons without a module?

[open ginkgo]

What?

[calm loom]

Is it possible to tag people without a special module?

[open ginkgo]

no

[calm ice]

any admin on

[left carbon]

What you need an admin for ?

[calm ice]

ban appeal cus i got a sus acc ban lmfao whatever that mean

[lusty python]

I was blocked because of a suspicious account.

[left carbon]

Maybe your account is lvl 1, and not many hours. That makes the Account sus, You need to do a Ban appeal in #❓┃submit-a-ticket And it will take alittle for making it open.

[lusty python]

I hope they answer me as soon as possible because a large clan is angry with me and they might raid me now.

[left carbon]

You went on a new Steam Profile to your base? Since you alrdy played there?

[lusty python]

https://steamcommunity.com/profiles/76561198782440115/

Here's my account, it's true, I don't have many arrogances.

[left carbon]

Ye, 5 hours. lvl 1 account - You new to the game or got another banned acount?

[calm ice]

ong it takes more than a while took me 10 hours, good luck bub once they get to the ticket its pretty fast and straight forward

[compact kettle]

how much time do i need to wait to ban the 3 people i reported

[copper quartz]

Have they fixed the rads in missile silo yet

[coarse dove]

hello i cant take the kits regular why?

[sullen jolt]

nope

[compact swan]

how di verify to get my kits

[sullen jolt]

follow the steps in #1410593865769160704

[shrewd moss]

im lagging so mutch but my ping is good how can u fix this ?

[lament vector]

Missile silo just reset on us and got us killed, we wernt in there long at all and our red card respawned that we dropped in a backpack like wth is this

Vanilla server yet respawn rate is 10x faster

[left carbon]

And your PC is good?

• Then maybe there is a fix for you. Make a ticket #❓┃submit-a-ticket

[rough moat]

Why can’t I research battery?

[marsh valley]

missle instant respawning cant play the monument

[old jetty]

how long is ban appeal, got banned for suspicion account after logging in for the first time?

[solid notch]

why my friend get banned for sus acc? this his first server he or anyone of us been banned wtf type of stuff is that?

crazy asf banning legit players gg

[buoyant badger]

guys anyone having issues joining the rust solo hastag 2 server? i cant join it keep saying atempt failed

admins can u help?

[solid notch]

is it normal for legit players to get banned for sus acct on this server?? dont get it

[warped compass]

how do I use the rustmagic website and plug in the bestrust code to get the 3 free skins?

[buoyant badger]

i did it buzt didnt get any free skins the website doesnt let u open the cases idk why

[warped compass]

oh ok

[muted bane]

Check #1410593865769160704

[muted bane]

Hello, regarding your friend, this usually happens if he bought an account with fake hours or other suspicious details. He can open a ticket here #❓┃submit-a-ticket “ban appeal” We will be happy to help him.

[void aurora]

hey sorry if this is dumb question but i cant seem to unlock my own keylocks on my doors or tc? I can open and close the doors fine and no one raided me or took my TC but I cant unlock any to replace wood door with metal. Tried with door open and not open. I'm new to rust so idk if this is normal I thought I could remove the lock?

[muted bane]

first click unlock and click remove lock and open the door and hold 'E'

[void aurora]

yeah when i click unlock it does nothing on any of my keylocks, its so weird

they stay locked

[muted bane]

his solo keylock or what

[void aurora]

yeah its just me im solo i cant unlci

unlock*

[muted bane]

mybe u are not the owner

[void aurora]

I definitely am i built the base 20 min ago its my doors can open and even the lock on TC i cant unlock but im still build priv (no one raided)

[deep patio]

bro monuments are broken and kill u insta with rads while looting

what is going on in this game

[muted bane]

#❓┃submit-a-ticket 'other' If you can't open the door, you can open a ticket here and we will help you.

[muted bane]

After the update, the ruins began emitting radiation and killing everyone inside them in order to regenerate.

[void aurora]

i opened ticket, I even tested just placed keylock on my own storage box instantly cannot unlock it... cant unlock any that i place lol

but can still open the box to see insied

[fathom rain]

i was perm banned for being a duo on a duo server?

ticket is opened but no response

[muted bane]

Just a little patience. Our team is working on resolving as many tickets as possible daily. We will update you as soon as possible. Thank you.

[raven salmon]

Gang I was banned for sus account

When I open a ticket dude stop responding to me for hours can some one close it for him

[muted bane]

Please be patient. It's difficult to allow suspicious accounts to play on Bestrust servers. You must be 100% sure your account is clean. You can wait, and thank you for your understanding.

[raven salmon]

What even makes my account suspicious? I barely played on the server

[sullen barn]

Excuse me. I've been waiting for 24+ hours plus on my ticket with no respone. Can you look into it for me ?

[maiden nacelle]

are any mods online

i need help

[fathom rain]

why is everyone else getting just a 14 day teaming ban, and i get a perm ban for not even breaking team limit?

[storm jewel]

[storm jewel]

#❓┃submit-a-ticket

[fathom rain]

oh trust i been waiting lmaoo

[carmine sapphire]

Modded 2x solo duo weekly how mutch pop dus it have on wipe day?

[cloud yacht]

You fixed your problem yet?

[empty plank]

how long do i ahve to wait until i caan redeem silver kit after wipe

[shell tapir]

I believe it is 2 hous

[loud sonnet]

admin here?

[shell tapir]

I am a moderator, not an admin, but i will do what i can. What is the matter?

[loud sonnet]

I'm stuck on the texture Solo only 2x #2

Is there any way to get me out?

[shell tapir]

Admins try not to interfere with players as much as possible but it MAY be possible to get some assistance. The only route i can suggest you take is to open a ticket in #❓┃submit-a-ticket and see where it goes.

It may be faster to respawn if you body will be reachable after you come back.

[worn ravine]

Hello, what was the ticket about? Ban appeal?

[worn ravine]

Could you please create another ticket, maybe there was an issue with the ticket system.

[copper quartz]

Have they fixed the missile silo radiation bug yet

[worn ravine]

Yes, the bug should be fixed now.

[void aurora]

Not sure was offline when support ticket responded but was not able to entire time i was online last night, will check if not raided when I get online

[sage igloo]

is tc griefing allowed?

on the duo monthly

[toxic drift]

What is the offline raid protection time on the quad 2x monthly?

[worn ravine]

#📜┃modded-features┃📜 the offline protection is the same on every server that has raid protection.

[rough moat]

With the kits, The ones that you can access for playin the server X amount of hours are those permant once the hour requirement is met or does it reset once you use it?

[sullen barn]

It does not reset once you use it.

[neat pilot]

I just got this when trying to join server "Kicked: Breaking the group limit | [ID:]vHp6J3lfm | Timeleft:6d" but I only have one friend i play with and we play the solo/duo/trio. is there a way to apeal this??

and it happened when i tried rejoining after the server just reset

[south maple]

Please submit a ticket and we can look into this and resolve it.

[south maple]

Click here to submit a ticket. https://discord.com/channels/277748656420028426/1118287481322872842

[rough moat]

Thank you

[rustic plume]

Why did I get a permanent ban xd

@south maple ?

I opened a ticket but there is no response, I have put so much effort into it :c

Kicked: Cheating | [ID:]EMShKZyvo | Timeleft:Perm

not even hack

Even if my ban is lifted, how will I get all those items back?

<@&513265319096221697>

Can anyone help?

[worn ravine]

Hello, what is the issue?

[rustic plume]

Okay, I think everything is fine, I got back in.

[worn ravine]

Thats fine.

[fiery ocean]

Help please

What to do to remove suspicions on the account, I submitted an application, everyone is silent

[unborn prairie]

did you get kicked because you had a suspicious account?

If so please wait until someone has responded to your ticket as they are the only ones that can help you with the situation

@fiery ocean

[pseudo gale]

please check tickets

[worn ravine]

Sorry which ticket?

[south maple]

Please relax , submit a ticket and in order it will be handled.

[split bolt]

2x solo very very very lag help pls

[balmy vortex]

Provider is aware.

[rain hawk]

Are the Bestrust admins asleep?

[lunar lintel]

No :D

[rain hawk]

They seem to be asleep, the whole chat is openly talking about the cheat. In the solo server, there are 4 Thomsons and I'm the only one who lost. The guy turned on spectate, went crazy, and is killing everyone and passing by.

We're bothering to send you a report, and there are 0 views.

[open ginkgo]

bruh chill out

its gonna take prob a 1 or 2

[lunar lintel]

There is no report ticket by you...

[open ginkgo]

lmao

[rain hawk]

Understood, good luck to you

It was reported in-game, not as a ticket

[lunar lintel]

Sorry but we dont have the ressources to check every single F7 Report

[rain hawk]

You're right, good luck

[open ginkgo]

#❓┃submit-a-ticket mate

[rain hawk]

No need, never mind, it's a waste of time. As far as I understand, cheating is allowed; it was said that not everyone will be watched as long as no one sees it.

[open ginkgo]

i mean theres a discord ticket for a reason maybe use it and you'll see some results

[rain hawk]

I opened it before, I can't register. My computer is bad, they want registration. It was indicated in a previous ticket that it didn't show external functionality.I had mentioned 2 more people earlier; they got banned after 2 weeks. We've gotten used to it by now.

[open ginkgo]

so why complain if ur used to it

[storm jewel]

😭 what are You talking about, we don’t have enough admins to have everyone check every single f7 report, we do our best but to really get your report prioritized make a ticket

[rain hawk]

So that the man doesn't hassle us and make all our efforts worthless The F7 report system exists for this, so it can show functionality in real time.

[open ginkgo]

the f7 is a RUST bind not a bestrust. bestrust handles stuff trough discord think about that for me

[storm jewel]

Right but you know how many people spam f7 report through out just one server

[rain hawk]

Grinding on a solo server is already hard, but considering the server we play on for this job, we also expect some functionality.

[open ginkgo]

thinking rust is ur job is funny

[rain hawk]

What does Rust have to do with thinking? Isn't the F7 system for player complaints? What you're saying seems ridiculous and funny.

[storm jewel]

.

[open ginkgo]

and you clearly have no brain lmao

every server handles reports different bestrust handles it trough DISCORD

[coarse stirrup]

TRIO X2 EU WHEN WIPES 3M AGO AND NOTHING

[stoic lava]

😭

[coarse stirrup]

??

[stoic lava]

wait wasnt on you gime me sec

#📅┃wipe-schedules

[stoic lava]

in 5 days no

[coarse stirrup]

IP: connect 185.172.175.19:28015
Group Limit: 3
Fullwipes Every Sunday at 11:45 CET
Fullwipes Every Thursday at 18:45 CET
Next wipe: 13 de noviembre de 2025 18:45 (Full Wipe)
no open??

[rain hawk]

My friend, it's ridiculous to blame a game for 'having no head.' How old are you, 20 or 25? I suggest you fix your way of speaking. I think your intelligence sounds like a talking child. You have no competence in speaking. I communicate with SUP, so don't try to jump onto everything. If you are also constantly killed by cheating, I will see it too. Stop nonsense and mind your own business.

[west lark]

the trio 2x didnt wipe and it was supposed to wipe 8mins ago

[coarse stirrup]

fact and its still down

[stoic lava]

farkas ansewered this questions #💬┃modded-chat message

[brisk flax]

Why can't I access the trio server?

[storm jewel]

[west lark]

alright thank you

[glacial inlet]

trio 2x up very soon

[wet dagger]

where are servers blud

[glacial inlet]

30 sec

[wet dagger]

thanks g

[glacial inlet]

client.connect trio-2x.bestrustservers.com

client.connect trio-2x.bestrustservers.com

[agile flame]

can i have connect plzzzzzzzzzzz

[mortal musk]

is camping safe zones autorise ?

[shy elbow]

yes it is

[normal cargo]

Is solo 2x 7 NA or EU?

[earnest gorge]

If you look at #📅┃wipe-schedules , you can see the servers divided by sections. (EU, NA)

Solo 2x #7 is AU.

[short shoal]

My friend just got randomly banned whatt do I do?

[muted bane]

u can #❓┃submit-a-ticket "ban appeal "

[short shoal]

He verified but he still cant do anytthing in discord

nvm

[tawdry canyon]

Let him write, we'll see if he passed verification or not.

[tawdry canyon]

You passed, I see.

[short shoal]

Yeah but it wasnt working for him

it said verified but did nott give him discord perms but now it works ty

[tawdry canyon]

let him change his browser, if that doesn't help let him unsubscribe and try again.

[tawdry canyon]

Complete verification here https://link.bestrustservers.com/

[short shoal]

No it works now ty it just was being weird for a bit

[tawdry canyon]

Fine

[warm stream]

so confused as to why ive been banned 🤦‍♂️

[tawdry canyon]

Hi, sorry to hear about this. Write here and we'll try to help you. https://discord.com/channels/277748656420028426/1118287481322872842 Ban Appeal

[warm stream]

whats the average ban appeal time?

[tawdry canyon]

Tickets are reviewed in order of priority and as far as possible by moderators/admins.

[ornate rivet]

Hi i need help

[warm stream]

so do i mate still banned for no reason im baffled, all that work for nothing 👍

[sullen barn]

I'm listening.

[ornate rivet]

The server keeps kicking me out.

[ornate rivet]

Why does this happen if I have good internet?

[sullen barn]

May i see the error message that you get ? Or submit a ticket #❓┃submit-a-ticket So that i can fully look into your issue.

[ornate rivet]

player tick

[sullen barn]

Try resetting your internet. If it doesn't submit a ticket in #❓┃submit-a-ticket

[somber elk]

where do i go for admin help on a sever

[shell tapir]

that all depends on what you need, but for the most part you need to open a support ticket in #❓┃submit-a-ticket

You can tell me and i can try to assist you as a moderator.

[somber elk]

There’s a group of guys teaming up and griefing me and my friend on a duo sever it’s been happening for days it’s 4 of them i have a video of all of them on my roof camping

[shell tapir]

Yes, Definitely open a ticket for cheating/teaming and provide as muich information as possible. and we will get to you rticket as soon as possible.

If you ever see something like this happening and ESPECIALLY if you can get proof please dont wait days. let us know asap as it ruins the experience of the game not onlyh for you but for other players. That is why we have specific pvp rules

[somber elk]

k ima submit it right now

[shell tapir]

I cant gaurentee how fast the admins will get to it and take action, but we do take these things very seriously

[somber elk]

is there any admins on right now that would be able to view the ticked soon or would i have to wait cuz they still on my roof lol

oh okay thnx nvm

[shell tapir]

I will try to bring it to their attention asap. please let me know when it is posted

[somber elk]

K

[shell tapir]

Got it posted?

[somber elk]

no sorry they literally started raiding us as i was reporting

me and my friend still defending but i’m trying to do the report but it’s hard

[shell tapir]

get what you can in so we can try to assist.

[solar pebble]

Hello! i have a question: the bestrust solo-duo-trio 2x #3, will wipe in like 7 hours right? Its because i can see its offline now, so i'm just curious if it actually will wipe? client.connect trio-2x-3.bestrustservers.com

[worn ravine]

Hello, all the information about wipes it in #📅┃wipe-schedules .

[shell tapir]

I believe he is more asking about why it is showing as offline.

[warm stream]

can an admin help me here ive been banned for suspicous account thats not a valid reason to ban me ive done nothing wrong all because i have like 40 hours means im sus like huh? 🤣

[bold mason]

Hey, suspicious account bans can happen to anyone for a handful of reasons and it doesn't mean you've specifically done something wrong. You should make an appeal ticket at https://discord.com/channels/277748656420028426/1118287481322872842 and the appeals team will get back you as soon as possible to see if you're eligible to be unbanned.

[warm stream]

absolute joke theres no fairness in that you cant ban someone because of theyre hours ive played rust since 2015 and console for years and im a cs2 player so naturally im gonna have good aim

[worn ravine]

Hello, just because a player has a lot of hours doesn’t mean the account cannot be suspicious, also the bot automatically bans the player with a suspicious account. An account cannot be bought or boosted.

I understand the frustration however the only option here is to open a “ban appeal” ticket where the specific team will take care of your situation.

Please don’t take your frustration out on moderators as they only take care of the chat, they are here to support you.

[sage nymph]

And every account isn't bought. My mate has 8k hours and he has been playing since early Alpha stage of RUST, and he still gets banned for a suspiscious account. When he made a ticket, he got even banned from a discord, with no response at all. When we asked about the ban, got best answer ever, its a ban from high up. Which one it is automated ban or a admin ban? When you ask to take a second look, the response is intense, nothing at all. Nice way too communicate.

[worn ravine]

I was giving you a scenario, however the bans vary as not every account is bought but not all of them are legit. When a player gets banned for suspicious account is mostly from the bot as you will be banned as you try to join. Best option is to create a "Ban appeal" so we can get that looked into for you, other way there is nothing we can do as the bot does it automaticlly.

[sage nymph]

He made a appeal, but got banned from discord instead. How are you going to appeal then? The strange thing is, he has been playing this server like over a month period. How comes the account wasn't flagged before?

[cold vessel]

how to get chat mode role?

200h

[fierce hare]

Hello, #❓┃submit-a-ticket and then "Staff Application".

[cold vessel]

ок

[sonic condor]

is the quad server down? monthly

[tawdry holly]

Hello, I would like to appeal my ban.

I was kicked for “Suspicious Account” with the ID: mNgGrAPEO.
I did not use any cheats, scripts, macros, or third-party software.
This may have been caused by a misunderstanding, and I would appreciate it if you could review my case.

If you need any additional information—Steam profile, logs, or screenshots—I can provide them.

Thank you for your time.

[raw ingot]

#❓┃submit-a-ticket

"ban appeal"

[meager orbit]

Hello, I would like to ask why there are no trains with crates on the 2x server?

[fluid charm]

no we dont have the trains event on our 2x servers

[meager orbit]

Thank you for the reply 🩵

[fluid charm]

urw ^^

[jagged scarab]

NICE SERVER LOST 2 FULL KITS

[little summit]

GG

[pastel epoch]

0

how long does it for admin to respond to ticket

[kindred hinge]

why is the server lagging so bad rn

[tired berry]

Link Results | Steam Found

Steam ID

76561198873977372

Discord ID

716877402302578718

Links

[BattleMetrics]
[Steam Profile]

Bestrust Servers

[glacial inlet]

I don't think the server you were playing on is lagging

[kindred hinge]

#7 solo duo trio i cant even move nd my boys left bc they couldnt eiher

[robust lintel]

Every BestRust server I've played on in the last week has been consistently stuttering every 5 min

Solo/Duo #7

10 player pop less than 24 hours after wipe due to the lag

[junior sparrow]

where do i claim discord kits

[kindred hinge]

real i just went into 5 other server havnt lagged 1x

its definitely the server

[tepid tree]

im quads and I can't even play for an hour without the server lagging; it's just me because it lags and I have a guy looting me.

<@&513265319096221697>?

[earnest gorge]

I'd recommend making a ticket so we can help you with any problems you might have, and provide you with information.

[short shoal]

lol can we stop banning the same people

Can we just play in this disc witth share screen? instead of being falsely accused

And then the people that reported us because they are bad are now going to offline us because we arent full team

So we just are not new player friendly?

?

Ban new players because the have held a mouse before?\

@digital turtle

[kindred hinge]

its not its the servers they just stutter if u want a good server look for a high pop they dont lag to much there actually optimized

[robust lintel]

Died to rubber banding under patrol heli for 25+ seconds

I'm out. Playing on a diff server

[kindred hinge]

yup all best trust are dying out there servers are terrible

[dry bridge]

<@&464827801644695552> can a head mod dm me?

master told me to ping chat and ask for head mods

[tight ridge]

Come in PM, I'll check when home in a bit @dry bridge

[dry bridge]

bet thanks @tight ridge

[tepid tree]

Tell me which server, please.

[south maple]

Say /kit ingame.

[violet anchor]

wtf trio the server, I'm flying in a helicopter on cargo , and my team is crashing from server

nice -3 full set and helicoprter

[violet anchor]

xd crashing on cargo

[jagged scarab]

<@&1401500327035011153> <@&464827801644695552> <@&1259126811476885524> <@&513265319096221697> how do we get compensation for items lost in server crashes

[winter venture]

If there is enough proof

[brittle meteor]

I think trial moderators knows about this nothing

[jagged scarab]

U should? Ur staff

[brittle meteor]

Today trio-2x-3 3 times crashed

[brittle meteor]

What should I say you?

Maybe write admins bro

[jagged scarab]

Ur useless lad

[brittle meteor]

lol, bro lose his thommy (((

[jagged scarab]

🤣

[brittle meteor]

Do you know what mean trial moderators ?

[jagged scarab]

Yeah it means you should have knowledge on basic server operations

[storm jewel]

If you have proof of what you lost submit a ticket

[deft steppe]

If you have any proof of the loot that was lost, feel free to open a ticket about it!

[jagged scarab]

Why would I have proof tho isn’t there logs

[deft steppe]

Yeah, sry, i was writing the message like for 2 minutes ago my bad

[deft steppe]

No, we dont have that type of logs

[storm jewel]

No, we don’t keep logs of your inventory

[pulsar sphinx]

I got kicked by VPN Requires Approval what is this?

[jaunty hemlock]

open a vpn approval ticket in #❓┃submit-a-ticket

[deft steppe]

Cmon guys let me answer hahahhaha

[deft steppe]

But yeah, any type of clip or screenshot that is valid you can use it to get your things back

[storm jewel]

Also because you could say you lost an ak when really you only had a revolver

[dull sluice]

Facts right there shit be a mess if we took anyone’s word for the truth you could just claim you had an inventory of rockets and server crashed now they’re gone and get it back that would make no sense at all 🫩🫩

[errant hedge]

pls check my ticket, cheater duo on duo 2x forcing me to quit

[earnest gorge]

<@&513265319096221697>

[iron drift]

Several servers have been crashing constantly since yesterday, what's so difficult about fixing it?

[earnest gorge]

There are DDoS attacks that are affecting our servers.

[errant hedge]

i mean at this point its been over 30 mins since i sent ticket, understandably takes time but i might aswell go to bed and just get wiped tbh

[earnest gorge]

Yes, our admin team is very busy currently. We will try to ahndle it as quick as we can.

[errant hedge]

aight w/e gn

[fluid charm]

good morning

[fierce tundra]

goodmornign

[limber briar]

Hey @regal tusk sry to ping but, the map isnt a bit small? Or is just to do some test to see the pop?
https://discord.com/channels/277748656420028426/1438940791635705957

[fierce tundra]

maps are based on population

[lunar nimbus]

how can i report a player?

[small wind]

open a ticket at #❓┃submit-a-ticket click on the button "Player Report" @lunar nimbus

[dreamy notch]

Can i play on this servers with a VPN?

[arctic marlin]

there are admins on the network

?

[muted bane]

Open #❓┃submit-a-ticket “ vpn whitelist”

[bleak stone]

is there anyway to get free kits for being deep on main 2x

[brittle hollow]

is it only eu servers or also na?

[limber vessel]

Are you allowed to be in a team with your allies

[bold mason]

Could you elaborate? As we have a strict team limit policy on all servers, so you are not allowed to have more than each servers said team size on UI or even as allies, we encourage KOS in any situation, except in some non pvp scenarios that might play out. You can read our rules in detail here #📜┃rules message

[modern cipher]

Best rust solo duo weekly #4 did it wipe? It says it wiped 5 days go but in wipe reminder it says it wiped today I’ve refreshed the rust page

Solo duo 2x weekly #4

Actually nvm I think I read it wrong

[rapid helm]

any moderators online?
my friend got banned in game and in discord for no reason

[earnest gorge]

I highly recommend making a ban appeal ticket in #❓┃submit-a-ticket .

[rapid helm]

i do it already

[earnest gorge]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[rapid helm]

we waiting more than 24 hours, how much time will it take?

[storm jewel]

Who’s we? I thought it was just your friend

[rapid helm]

yes, but im also dont play, i dont wanna play solo

[storm jewel]

You can not appeal for your friend

[rapid helm]

how my friend can appeal, when he got banned in discord server of bestrust

[storm jewel]

When was he banned, how long ago

[rapid helm]

2 days ago

[storm jewel]

Yeah he’ll have to appeal

[ionic swift]

how to submit a ticket?

[storm jewel]

#❓┃submit-a-ticket

[rapid helm]

can u unban him in discord?

He was banned from one of the servers for no reason, then he went to the Discord channel and tried to appeal, but he got banned from Discord as well. And no one said why.

After he got banned from the server for absolutely no reason, he went to the Discord channel and tried to appeal and he got the appeal number ticket support system#1166, then he never received a response and for some reason he also got banned from the Discord server.

[acoustic magnet]

Trio #5 lagging?

any help with that

[earnest gorge]

If the issue persists, then you can you can create a ticket in #❓┃submit-a-ticket and we can help you from there.

[vocal cypress]

Yo admin check my ticket bro

<@&1433123759883157514> <@&513265319096221697>

[granite tide]

what is the pop on main when it wipes usually

[earnest gorge]

It is normally very high.

[granite tide]

what is high like 600?

[earnest gorge]

Weekly or monthly?

[granite tide]

weekly

[glacial inlet]

800 or maybe even 1000

[granite tide]

thank u for the help

[brittle hollow]

is it only EU servers or also NA?

[balmy vortex]

We have EU,NA and AU

[grave sand]

Solo only #3 server down?
Lot of lag and cant connect now

[glacial inlet]

it was down, but it's up now

[grave sand]

Okay thanks! Will restart rust

[crude path]

says i lost my nitro ingame but never had it

boosted again today and still havent received

[dense igloo]

if is 4 pepol a trio server what is theat

[brittle hollow]

Am I allowed to play with 2 game banned alts (1000 days ago, I was stupid)

[stable kernel]

i got a trio on duo server rn, could i please get quick help

<@&464827801644695552>

[dusk lion]

?

[stable kernel]

getting doorcamped by 3 shittalking with the voice of 11 yr olds

[sullen jolt]

create a ticket pls

[stable kernel]

i cant stand this, i alr made a ticket

[dusk lion]

?

[sullen jolt]

[dusk lion]

Doorcamping is a part of the game and isn't punishable. If someone is harrassing you in Voice Chat get a video proof of it and send it to me together with their names/steam64 IDs if possible.

[stable kernel]

trio on duo server *

[dusk lion]

Now that's a different case man.

Yep, just wait for your ticket to be seen then, I would suggest not coming out for now 😄

[stable kernel]

yea , been stuck here for 10 min now

[dusk lion]

My bad :_)

didn't see "on a duo"

[stable kernel]

they talk so much crap its crazy

[dusk lion]

Send me a clip. Before being banned let's also mute them 🙂

[stable kernel]

if i put voices off i cant hear if theyd go...

[dusk lion]

Oh, so you want them to stay?

I mean VC

Cuz if they're saying mean stuff I mean

I wouldn't like that

[sullen jolt]

i have reviewed the situation and i can not see 3 players

[sturdy rain]

the quad #2 dosent work

cand someone handle the situation

[vocal cypress]

Any chance in checking my ticket cheers admin 👍 been like 12 hours

[icy burrow]

what is happening with.... Bestrust Solo/Duo/Trio/Quad #2 - Weekly - 2:45 PMSaturday, November 15, 2025 2:45 PM (21 minutes agoSaturday, November 15, 2025 2:45 PM) - Full wipe

it was supposed to wipe like 25 min ago but its still down

[sturdy rain]

should we ping

the owners?

[icy burrow]

I guess so

[sturdy rain]

@glacial inlet

[brittle hollow]

Am I allowed to play with 2 game banned alts (1000 days ago, I was stupid)

[keen crow]

yo whats going on with the server wipe on the quad

server

[jagged scarab]

No

[vocal cypress]

Bro check my ban wtf it’s been 24 hours 😂😂

[storm jewel]

Appeals are handled in order, thanks for patience

[vocal cypress]

Surely gotta be a bit faster tho. Even facepunch is quicker lol

[earnest gorge]

Face punch has a larger team, they also have a dedicated team for ban appeals. We don’t. Face punch pays their employees more than us, as it’s a full time job.

[vocal cypress]

I know bro but I’ve banned for nothing, so can you see where I’m coming from?

My team can all play. I’ve been banned for some stupid “suspicious activity” like surely that’s not a valid reason. 😂

[dusty sun]

server is lagging for on bestrust #4 solo/duo it lagged for me and my mate and its keeps going from time to time it teleports us back

[stable kernel]

reroll servers

<@&464827801644695552>

[acoustic quest]

Moderators cant reroll servers . plz make a ticket

[loud gorge]

76561199593738590 aimhack duo 2x 2

[small wind]

please submit a ticket at #❓┃submit-a-ticket @loud gorge

[earnest gorge]

The "Suspicious Account" kick is an automatic action performed by our anti-cheat system, and please be patient while waiting for a response.

[left ore]

where to buy kits cause the damn website doesnt show any kits

[earnest gorge]

#🛒┃store

[left ore]

i went to the websiter

there is only text and info.... 0 KITS TO BE FOUND

talks about VIP package and how long the kits take to get

HOW EVER DOESNT SHOW ANY SINGLE KIT AT ALLLLLLLLLLLLLLLLLLLLLL

[earnest gorge]

I recommend making a ticket so we can further look into your issue

[glacial inlet]

Select the modded category, not vanilla

[left ore]

thank you, i finally figured it out

but the website could use more improvements such a bad design unlike other websites with kits

[steel valve]

How long do tickets normally take? I just recently submitted one and want to know how long I should expect to wait.

[shell tapir]

That heavily depends on the nature of the Ticket. And an average time is very difficult to tell you as not evey issue has a set time required to be fixed, and Ban appeal requsts take the most time because investigation is required.

[atomic tundra]

This servers its like 🤮

[meager orbit]

Good day, I have a problem, when I play it disconnects and says time out

[earnest gorge]

I recommend restarting steam/your device, and if the issue persists make a ticket in #❓┃submit-a-ticket

[earnest gorge]

?

[shell sun]

trio-2x-8 offline

[brittle mauve]

кто на дуо?

[magic fiber]

any admin can check my ticket?

[inner crystal]

help im getting kicked out of trio 2x cuz of cheater association

[dusty kettle]

pls make a ticket https://discord.com/channels/277748656420028426/1118287481322872842

[winter venture]

he alr has

[inner crystal]

no one anwsering

[winter venture]

it takes time theres only a small team doing Ban Appeals

[inner crystal]

aight but it makes no sense cuz i didnt do anything

got banned for absolut nothing

[dusty kettle]

Please be patient, an admin will look into this.

[inner crystal]

why is it taking so long?

[west hollow]

Can soamone check my ticket idk how i am getting banned for sus account when Notting about my account is sus

[winter venture]

Still its a small team that does ban appeal

[inner crystal]

ruined my whole day

[winter venture]

nothing i can do abt it

[inner crystal]

lost literally everything wow ty

[winter venture]

Im Sorry that you lost everything but u would have to wait now till an admin looks at your Ban Appeal Ticket

[silent spindle]

Is an API available on your servers? For accessing combat logs or other data?

[quasi creek]

/stats ingame

[silent spindle]

i have api for custom overlay on Obs

and kd, more player fighted, ...

[quasi creek]

sorry I don´t know if that is available on our servers

[cloud yacht]

main 2x go down??

[jagged scarab]

why did my player report just get closed less than 5min later with no response <@&513265319096221697> <@&1259126811476885524> <@&1433123759883157514>

[stoic lava]

i still see your ticket

[jagged scarab]

it just said your ticket got closed

[stoic lava]

i will response there tell me if you see it

[jagged scarab]

yeah i see it

[stoic lava]

ok good

[storm jewel]

Ticket might have been duplicated

[stoic lava]

its active so all good

[ivory fossil]

Ignore the reply telling you the ticket is closed. It is still open and the cheater(s) are being looked at

[jagged scarab]

ok thanks

[thick breach]

is there any chance i can get a rescue on the solo only server? trapped in cave that is blocked off and had no clue of it until it was too late

[earnest gorge]

How did you get in it?

[thick breach]

the entrance in wasnt blocked but i managed to parkour my way up a jumping puzzle to get out

[earnest gorge]

ok

[dim star]

hello

I can't take my nitro kit and i did all of the steps.

[fluid charm]

hello make sure to do /auth

[digital cradle]

Check my ticket

Why was I banned?

[earnest gorge]

Our admin team is very small, so ban appeals take time.

[digital cradle]

I have a lot of resources and the doors are open and the house is not improved. Please, can you do it as soon as possible?

[earnest gorge]

I cant do anything about admin tickets since im only a moderator. I can try and see if they can process your appeal faster though.

[south maple]

Nothing we can do, Tickets are processed in order. Will be handled shortly.

[kindred meteor]

hi guys i need helps because am not sur to see the good channel

Will Bestrust Solo/Duo/Trio #7 Oceania wipe BP?

[shell tapir]

All of the servers and their wipe schedules should be listed here #📅┃wipe-schedules Full wipe includes BPs 🙂

[winged echo]

.

[maiden vigil]

how much pop does solo only #6 get on full wipe?

[balmy vortex]

Hey, 150-200

[maiden vigil]

im going to play it then thanks

[balmy vortex]

If youd like a higher pop, i highly request Solo 2x

[maiden vigil]

when does it wipe

[willow escarp]

You can check here for the wipe cycles. https://discord.com/channels/277748656420028426/892059437492207626 solo 2x Eu will Wipe : 20. November 2025 10:45Thursday , 20. November 2025 10:45 (Full Wipe)

[warped solar]

how long does it take for ticket reply normally?

[willow escarp]

Our team always strives to respond to tickets as quickly as possible.

[mellow raft]

how i can get a free discord kit?

[quasi creek]

type /link ingame after that /kit

[reef sinew]

Hi,

I need an approval to use a VPN and was told I can appeal on the discord.

[winter venture]

#❓┃submit-a-ticket VPN Whitelist

[reef sinew]

Thank you Ben 🙂

[rare rampart]

i reported sm1 and he got banned for cheating can i my kits back?

[latent torrent]

If you have a clip of the items you lost to said cheater you can submit it in a ticket at #❓┃submit-a-ticket and the admins will have a look at it.

[timber osprey]

solo 7 not working

[lethal swift]

hello solo 7 ??

[timber osprey]

Bestrust Solo ONLY 2x #1439823619097366569

this

Found 0 server query results, attempting direct connect...
Connecting: 15.235.180.52:28017 (Raknet)
Connecting: 15.235.180.52:28017 (Steamworks)
Disconnected (Disconnected) - returning to main menu

[lethal swift]

same problem

[timber osprey]

wait)

[rotund garnet]

Any mods availible?

[timber osprey]

work

[lethal swift]

no

its not working

[timber osprey]

I came in

320 ping omg

[lethal swift]

okey im in

[lethal swift]

lol same again

[shell tapir]

If a server that is normally up is experiencing any extended amount of downtime, please open a ticket in #❓┃submit-a-ticket so we can let the provider know.

[shell tapir]

Whats up Curry?

[ashen fulcrum]

hey sorry to disturb anyone but im new here and was just seeing if theres an admin on here atm who can help me out with my ticket to allow me access to a server please

[sullen barn]

Tickets are reviewed in order by our admins. Yours will be handled shortly.
But if you haven't make one #❓┃submit-a-ticket .

[rain hawk]

I have the forest pack in Rust, but I can't use it. How can I activate it?

[bold mason]

Hey, are you talking about the Jungle pack or something else? And which erver are you experiencing these issues on?

[rain hawk]

I am actively playing on your Bestrust server solo duo #4, my 2x jungle package is not working, do you know anything about it?

[bold mason]

If you purchased the dlc from the ingame store while Rust was launched, I'd recommend restarting your game so the workshop assets have a chance to reload and the client will detect your ownership of said dlc.

[rain hawk]

ok thank u

[vapid isle]

what means "Ticket Opened A ticket has been opened for you, please type here in your DMs to send messages to the staff team" ?

[earnest gorge]

Our tickets are DM based, so when one is open for you, it means our bot has DMed you, and all you have to do is reply.

[vapid isle]

Got it, thanks

[wanton helm]

hi i need help

i cant send photo

[earnest gorge]

What seems to be the issue?

[mint shadow]

i cant join any bestrust servers: Couldn't Download Level: bestrust_4799_281082248_c161eb076a6b491c9176d24aeefc49ae (HTTP/1.1 500 Internal Server Error)

[wanton helm]

+++

Couldn't Download Level: bestrust_2999_33486129_f5e

[glacial inlet]

Cloudflare down

#📢┃announcements

[mint shadow]

when will it be back

[glacial inlet]

I'm not sure, but it's a global outage

half of the internet is hosted behind cloudflare

[mint shadow]

damn

[nimble narwhal]

what server yall talkin abt

[earnest gorge]

it’s like when AWS went out

[mint shadow]

pretty sure i cant join any bestrust server

[nimble narwhal]

im playing one right now tho

[mint shadow]

idk maybe its just when trying to join

[earnest gorge]

if you leave and rejoin you won’t. e able to get in

[nimble narwhal]

I did have some issues in the start until it let me in

[mint shadow]

it returns me to menu as soon at it says "downloading world"

[glacial inlet]

Maps are hosted on cloudflare

[nimble narwhal]

yeah

[glacial inlet]

Try now

@mint shadow

@wanton helm

[mint shadow]

it works

i think

[wanton helm]

ty sir work

[stoic hill]

when will duo#5 be online?

[maiden abyss]

Free Rewards - is the free kit available to claim only one time?
I claimed it the first time I joined on a server and then changed servers, cannot claim it again on this one.

[finite olive]

Hi why my friend don't see the channel trio 2x #5 ?

[brittle mauve]

dude who studied before the wipe on trio 2 I feel sorry for you

[hoary birch]

I don't understand. You most likely banned one of my teammates for no reason, and when he wanted to ask why in a ticket, you banned him from the DC server as well. I'm writing a ticket about this, and you're closing it right away. Do you think this is normal? 🙂

[regal mist]

is duo #6 eu or na

[night stirrup]

how do i get higher level?

[barren tulip]

Why is there no info on the website or in Rust about Duo #6, but there is in DS

[gray kraken]

Why did i banned from server, it has been three minutes server started. I didn't do anything. On ban channel reason writes ban evading. What is it mean? Nickname: BigSmoke

[willow escarp]

Hello, that's unfortunate to hear. Please create a ticket. https://discord.com/channels/277748656420028426/1118287481322872842 "Bann Appeal"

[gray kraken]

Thanks, i will create ticket

[willow escarp]

Hello, if you are referring to your “newbie” rank, it will automatically increase based on your playing time in the game. https://discord.com/channels/277748656420028426/1357346695658082334

[willow escarp]

If you want to check the server status to see if the server is online, you can also look here: https://status.bestrustservers.com/

[willow escarp]

It would be a US server, but you can check that again here. https://discord.com/channels/277748656420028426/892059437492207626

[gray kraken]

I just opened a ticket, when will I get a response?

[obtuse trail]

I created a ticket just now as well. I am waiting

[gray kraken]

It's been 3 minutes since the server opened and I suddenly got banned. I don't even understand. I have nearly 500 hours in Bestrust and I don't want to get banned.

[obtuse trail]

what was your reason

mine was cheater association with a random player who i met from the chat

[willow escarp]

The team processes tickets one after the other in a professional manner, so it may take a little while for your ticket to be processed. However, they will endeavor to do so as quickly as possible.

[obtuse trail]

I hope it will not take long as I am actively waiting to play 🥲

[wind crest]

Anyone know if there's any servers wiping ay 3:45 est

[nova meadow]

yo why cant i place more then 12 turrets without interference they are in the same base but 40 meters away?

[vague mauve]

how long does it usually take to talk to staff member for ban appeal?

[vague mauve]

any staff members active?

[near charm]

servers are extremeyl laggy rn

[worn ravine]

Hello, sorry for the late reply, I am here now.

[scarlet gazelle]

who is sup ??

[shell tapir]

Is everything ok?

[hybrid kernel]

How often are mods on? I tried to join the server for the first time and got a "suspicious account" ban. Been waiting for a few hours

[marsh zinc]

the account linking doesnt seem to be workin for me unlss its takin awhile

[visual pecan]

same

[marsh zinc]

nevermind just went through

[marsh zinc]

had to spam /link hella

[visual pecan]

ahh ok

[shell tapir]

Our anticheat will automatically do this based on criteria that i am not privileged enough to know.

You will need to put in a ban appeal in #❓┃submit-a-ticket and wait for a response.
The more information you can provide and honesty therin will make the process faster once they get to them.

Tickets are handled in the order in which they are received, and appeal tickets are handled only by certain staff members so please be paitent while we get to your ticket.

[hybrid kernel]

I filed a ban appeal a few hours ago, just waiting

[shell tapir]

I hate to be the one to inform you, ban appeals do take a considerable amount of time. With the amount of people actually cheating and trying to overturn it, and the amount of accounts that get marked as suspicious and are completely legit we have to go through them one at a time and its a pretty thankless job.

Please be patient while we look into your ticket, we appreciate your civility in this matter and cant wait to have you play here.

[hybrid kernel]

Ok thanks. I have never played on this server as far as I know, got a instant ban before even loading in

[vague flax]

Genneral question, I'm looking to play in Trio 2x #4. I know it wipes tomorrow. I see on the wipe reminder that it's wiping at 9:45 AM tomorrow. Is that like UTC or EST or is it depending on the person's discord timezone?

[shell tapir]

it could be many things, and it could be nothing. Just trust the process as much as i know it is probably annoying. May i ask how many hours you have in rust on the account you are connecting on?

[hybrid kernel]

1763

[shell tapir]

If it has that grey background around the time, it should be converted into your time zone based off of your PC

[vague flax]

Appreciate it.

[shell tapir]

Any time

[shell tapir]

Hell yeah!

[shell tapir]

We will let the provider know, There have been issues with Ddoss attacks and the such all around lately.

If it continues, please open a ticket in #❓┃submit-a-ticket so we can get more information.

[viral summit]

Yo do someone know why the guy who gives pump quest at big fisherman village dont give me any missions

[winter venture]

probably because theres not enough diving sites

[humble wave]

Hi i purchased some kits but they arent loading in game - who do i contact_

[shell tapir]

If you have fully restarted rust, verified a successful payment and the skins aren't showing in the /kit menu on our non vanilla servers after 5 minutes;

Please create a VIP Store ticket here - #❓┃submit-a-ticket and someone will look into it as soon as possible.

[viral summit]

oh ok ok

[rapid shuttle]

trio #2 crashed?

[ocean gorge]

guys solo only 1x is crashed? anyone know?

[scarlet leaf]

We are looking into the issue now. Thank you for your patience

[zenith gate]

duo 2 has also crashed

[safe drift]

Will the servers be back up tonight?