#Game Crashes (Error 0x887A0006 - 'HUNG) It says due to D3D device being lost.

167 messages · Page 1 of 1 (latest)

terse flume
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Game Crashes (Error 0x887A0006 - 'HUNG) It says due to D3D device being lost.

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Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

burnt egret
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You can also check the instructions in this message: #mordhau_tech_support_archive message

terse flume
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i have already done the first tutorial, however the second one says that there would be a "preferred graphics processor" dropdown but it is not there (I only have one gpu, not even integrated graphics)

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I also have updated all my drivers

worn tapir
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Did it ever run decently?

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You could try the hard reset post, then turn down rag dolls and cloth physics

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Generally they can cause some crashes

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Link to hard reset

terse flume
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It did run decently. I will reset the stuff now.

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Log 1: I will play test now to see if any problems arise.

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Crashed after 1 min

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Same error msg

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Log 2: I have just verified and I am going to try again...

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lmao just crashed again (in game)

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Log 3: I have closed host.exe which hogs up my GPU usage. I will try again...

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Same error msg. Crashed after abt 10 mins this time. No further testing will be conducted.

terse flume
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help?

wet veldt
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<@&683414188840058978>

terse flume
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<@&683414188840058978> I have gotten a new error (along with the existing one): Fatal error: [File:Unknown] [Line: 671] Parent->GetDevice()->CreateHeap(&Desc, IID_PPV_ARGS(&D3DHeap)) failed at C:/UE4/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1775 with error DXGI_ERROR_DEVICE_REMOVED

terse flume
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<@&683414188840058978> pls help

wet veldt
burnt egret
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Please don't ping multiple times

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Also worth re-seating your graphics card, and ensuring there is no dust built up in the socket.

This is 100% an issue with your graphics card or related driver.

terse flume
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@wet veldt I have tens of times. That is def not the problem tho.

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@burnt egret I have already updated my drivers (Nvidia and display). I will check my hardware

burnt egret
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is your hardware overclocked at all? If so, that may be a cause here too

terse flume
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For my CPU, no. My RAM, possibly. I have msi afterburner for my gpu. I typically overlock my gpu until i experienced crashes in mordhau (a new game to me) in which i turned off overclocking after following tutorials and even tried underclocking. However it still crashed. I don't overclock gpu through bios, only ram sometimes

burnt egret
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The two errors you've gotten so far, are very specific in saying it's an issue with the GPU in some way, either through DirectX, through your GPU Drivers, or through how Windows is interacting with those devices/drivers.

terse flume
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Just in case you need to know my specs: AMD Ryzen 7 3800XT (CPU), RTX 3060 (GPU got on Christmas 2021), ram is an obscure brand the I have forgotten, but is 3600mhz 32gb ddr4

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After looking at tutorials, I added "-dx12" to the steam startup settings. Is that bad?

burnt egret
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You can certainly try removing it to see, but I doubt that's the issue

terse flume
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Ok

terse flume
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No it's not a problem with the seating. My Nvidia driver and my display adapter driver in device manager is also updated already.

burnt egret
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Something is causing your system to lose connectivity to your graphics card. It's going to be difficult to pinpoint exactly what. But your drivers may not just need to be updated, if your drivers are corrupt but "up to date", trying to update them isn't going to change anything. You may need to try uninstalling your driver and then reinstall the base Windows device driver and try again, you may need to roll back your GPU driver to an older version.

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Something could be overheating, or not getting enough power.

terse flume
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Wait. Game jjust crashed again: Fatal error: [File:Unknown] [Line: 1214] GameThread timed out waiting for RenderThread after 120.00 sec

burnt egret
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These are all likely the same related issues

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that error also suggests an issue with the GPU being unavailable/hanging

terse flume
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how do i uninstall the driver

burnt egret
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You can test it with the Windows driver, see if it continues

terse flume
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ight ima try that

burnt egret
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you may need to use something like DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html to fully remove all remnants of the old Nvidia drivers.

Guru3D.com

Here you can Download Display Driver Uninstaller, this Display Driver Uninstaller is a driver removal utility that can help you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, with...

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because Windows often doesn't remove everything

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once it's uninstalled, you can try reinstalling the Nvidia drivers again

terse flume
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which options for "NVIDIA Specific Options" should i pick to remove.

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There is "C\NIVIDIA", "PhysX", "3DTV Play", "GFE", "NVIDIA Broadcast" and "DCG driver"

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Also, should i use "Safe Mode"?

burnt egret
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Safe mode will restart you into Window's Safe Mode, which might be necessary if it Windows complains about removing protected/in use files.

burnt egret
terse flume
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Ok
I followed a tutorial and did everything (indian people are very helpful).

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I will test now with default driver

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It just froze again and crashed peepnoomg

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i verified and am trying again

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Original error. Game crashed after 10 mins of horde

terse flume
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@burnt egret I just played a game of horde and half a game for Invasion and then it crashed

burnt egret
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are you able to monitor your GPU temperatures/voltages? was it getting overheated at all?

terse flume
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This is after installing Nvidia drivers and rolling back to 2nd newest one.

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Not overheating at all

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I'll monitor voltage tho rq

burnt egret
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I'm not really sure what else to suggest at this stage.

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since you've tried all the suggestions and it's not those.

terse flume
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Does the surge in power on afterburner have something to do with it?

burnt egret
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the two images you sent, had both voltages displaying as Zero

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copy here for anyone else wanting to try to help here

terse flume
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Oh I was looking at the mhz my b

valid wharf
burnt egret
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you got any thoughts Melon, i'm out of ideas right now

valid wharf
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I mean, he mentioned some host.exe process using a lot of his GPU, but he deleted that again. I guess that means it's not the problem?

burnt egret
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should probably stop killing any process that you're always killing

valid wharf
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Ye, but a host.exe process taking a lot of gpu doesn't sound quite normal, right?

burnt egret
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we'd need to know more about it

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but certainly if there's something else going on, with this process, it's unlikely to be unrelated

terse flume
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Well, I'd like to add that the closing of the task of host.exe does add a few frames, but I tried leaving it on and it still crashed

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And ending it gave me more fps in fortnite

valid wharf
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You obviously shouldn't kill any system processes, though.

terse flume
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Ight. I will do further testing without killing host

burnt egret
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are you sure that's not malware of some kind?

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that doesn't sound like it should be doing that, that name of process is very high risk for malware

valid wharf
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That's what I thought, don't want to say it actually is just yet tho

terse flume
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I could always scan it. I'd like to add that resting temps when it isn't disabled is 65c and climbing, while with it disabled keeps it in the 40s

valid wharf
terse flume
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Yes

valid wharf
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Well, that kinda does sound like malware

terse flume
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I'm scanning now

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In task manager, there is Host Process for Windows Tasks (2 of them, not hogging gpu), and host.exe (hogging gpu). Gpu temp is now 71 and I'm sweating irl. Scan almost done

valid wharf
terse flume
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shit

valid wharf
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What happens when you press open file path?

terse flume
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ill dm u

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i cant find my screenshots lmao. these files from the host.exe folder (the folder it was in is called "Windows") sound sus: cpu.bat, host.exe, lolMiner.cfg, p2.vbs, p2p.bat, p2pclient.exe, and start.vbs

valid wharf
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Prob a BTC or ETH miner then

terse flume
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jesus lmao. ight

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yup. 8 different btc and crypto miners came up on malwarebytes

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and host.exe is my highest power usage kekhau

valid wharf
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Lol, sorry, should've told you my suspicion a bit earlier

terse flume
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not a prob bro. does this mean that it is fixed?

valid wharf
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No idea how to handle miners, the safest way would be to reinstall Windows from the ground up. Could just observe if anything suspicious is happening in the task manager and run a few more AV scans.

terse flume
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wait "Website blocked due to riskware" just popped up. went away too quick to see but "eth" was in the url

valid wharf
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Popped up after doing what exactly?

terse flume
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after deleting the quarantined items after my restart of my pc and opening google

valid wharf
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Just go with the clean reinstall then, just to be on the safe side

terse flume
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will that delete everything?

valid wharf
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Yes

terse flume
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should i backup on a thumbdrive or chose "keep my files"

valid wharf
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Delete everything, if possible

terse flume
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what abt my mordhau loadouts. that shit finna take too long to replace

valid wharf
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I guess you can back those up, yeah

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Guy really has a miner on his PC, and he still worries about losing his mercs, lmao. Pure chad energy

terse flume
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ikr

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ok. starting now. wish me luck

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cloud reinstall or local reinstall

valid wharf
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Cloud is better when you want to get rid of malware

terse flume
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should i clean data and/or delete files from all drives?

valid wharf
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Ye, delete everything

terse flume
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windows reinstalled

terse flume
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new error Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

valid wharf
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Must be ur GPU then

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Is Mordhau the only game where that happens?

worn tapir
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did you ever post the actual log

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alot of the time, the crash log will say its lost gpu, but it happens for all sorts of reasons

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generally the actual game log will have more info

terse flume
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Sry for late response. I can post it tomorrow afternoon est

terse flume
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But are u sure it's my gpu. It's a 3060 and I haven't even had it fir a year. I don't believe afterburner could kill it in 10 months

valid wharf
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I mean, you did a full reinstall of windows without keeping any of your files, and the problem still persuades. I wouldn't know what else could cause the problem except your hardware.
Maybe it was the miner which constantly had it under heavy load, I've been using Afterburner since I got my PC back in 2020.

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You cold, as Geached suggested, post your log in here.

terse flume
terse flume
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<@&683414188840058978> what does that mean

worn tapir
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its a gpu related crash

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what the actual issue is, no idea

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What I would try, is using DDU to uninstall your driver, make sure to clean shader cache too

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then install fresh driver

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https://www.youtube.com/watch?v=xn8z39tiEL0&t=68s&ab_channel=Maraksot78

YouTube
Maraksot78
How to Use DDU (Display Driver Uninstaller) to Uninstall, Remove or...

If you're having trouble uninstalling, removing or deleting your old video card drivers or having trouble installing drivers for a new graphics card? Then DDU may be able to help. This video is a step by step tutorial showing where to download Display Driver Uninstaller, how to install it to your PC and how to use DDU to uninstall your old Dis...

▶ Play video
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DDU is what all the pc gaming youtubers use to sure drivers are fresh etc

valid wharf
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He reinstalled Windows without keeping any of his files, I highly doubt it's anything on the software-side now @worn tapir

burnt egret
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He's also previously tried to use DDU

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If all possible software-related solutions have been tried, all that remains is to consider there is a hardware fault of some kind

valid wharf
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@terse flume do you still have warranty on your GPU by any chance?

terse flume
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I have no clue. I purchased it off of Amazon.

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Do you think the ssd could be a problem?

valid wharf
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Don't think so, no

kindred glacier
kindred glacier
woeful owl
worn tapir
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#1028699557430824980 message

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your gpu is timing out

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try that

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really this could be many things

woeful owl
worn tapir
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try that

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actually Ill paste it here

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In many instances your game settings can become corrupted or be set incorrectly, and may cause performance issues or crashes. These files are not removed when you uninstall and reinstall the game, and aren't fixed by verifying your files in Steam.

The best course of action for any new issue you are having regarding performance, or other strange issues, is to reset these files so that the game generates them from scratch, clearing any incorrect settings and starting from a blank slate.

Instructions

Before performing these steps, you should back up your Game.ini and Input.ini file, located in %localappdata%\Mordhau\Saved\Config\WindowsClient. Game.ini contains your loadouts and Input.ini contains your keybinds, which sometimes can't be restored after deleting these files.

To hard reset your settings, you can delete these two folders shown below, called Intermediate and Saved. If you cannot find them, you will need to enable "show hidden files and folders" in Windows, or open Run (Windows key + R), paste this command %localappdata%\Mordhau and then hit enter.

Deleting these two folders will completely reset your game preferences, so take care to remember important settings. If you cannot locate these app data, or these files, you will need to enable the setting "show hidden files and folders" as most users have these types of folders hidden by default.

https://cdn.discordapp.com/attachments/622130343734018058/645815114561355826/delete.JPG
Image

woeful owl
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after deleting those folders do I put my settings back (the backup I made) into that folder im assuming?

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still having the same issue

worn tapir
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crashing is crashing

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hard to really give you a fix

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lowering settings slowly

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starting with cloth and ragdolls id say

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remove any overlocks on ram/cpu