support

[timber bridge]

Try /kit elite in-game 🙂

[small finch]

i did

not working

[versed nebula]

/auth

[marble mantle]

Hey, @small finch

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[vital tinsel]

bro it got denied

[timber bridge]

Did you purchase on the right server?

[versed nebula]

Hhahhahahahaahhahah a L

[timber bridge]

I'm afraid that is the answer then.

[timber bridge]

#general if you do not need help

[versed nebula]

this is what its doing im tryna see if im 1st

[small finch]

so if i did buy the wrong one can i switch it

[timber bridge]

Yeah, if you'd like you can hop in #368790610783764480 and I can see if you did the right one, me personally do not have access to the VIP tickets and VIP stuff due to the sensitive nature of payment info etc, but if you'd like I'll help as much as I can..

[small finch]

im in

[slow tangle]

dont do bad stuff then

[restive hatch]

on eu medium what time does the server wipe for est time

[timber bridge]

#oldserverinfo All the server wipes times are located there, the timestamp in there auto converts to your time.

[near halo]

got banned for playing with "cheater" where do i appeal

[gleaming thistle]

in nets description

[spare widget]

http://bans.rustoria.co

[near halo]

yep already found it and submitted, thanks tho.

[crisp nebula]

So, i got muted for 12 hours for protecting my country?

Thanks anyway

Nice staff, people blaming countries they dont get banned, they talk about Portugal and Russians and they dont get banned, i answer to protect my own country and im the one getting banned? xDDD

[boreal gazelle]

?

[crisp nebula]

watch chat.. calling portugal slavers

and im the one getting banned?

[boreal gazelle]

I cant just "watch chat..."

[crisp nebula]

makes no sense this actually

[boreal gazelle]

What was the last thing u said before getting muted

[crisp nebula]

Protecting my own country and other countries he was blamming about "French, arabian "

And he called me racist when hes the one being racist? and im the one getting banned xD anyway k

[crisp nebula]

you are a chat moderator? you can read chat i guess

[boreal gazelle]

Im a chat moderator ingame i cant rly see the chat without logging into the server

[crisp nebula]

then read chat logs man .. hes the one blamming countries i just answered it back.

[boreal gazelle]

Feel free to appeal your mute https://bans.rustoria.co/

[crisp nebula]

and im the one getting banned, racist is not allowed in a lot of places, i bet in this server it is.

[boreal gazelle]

We dont allow racism

[crisp nebula]

no, its ok. i dont want to be unbanned if you guys think im the wrong person here its k

[boreal gazelle]

If u see someone being blatantly racist in chat feel free to send me a screenshot or a ticket

[crisp nebula]

ban me, its a game. i just dont like people to talk bad about any other countries not only portugal 😉

cheers mate and thanks 😉

[boreal gazelle]

Nothing to do with us thinking what, everyone needs to make an appeal to appeal their punishments

[crisp nebula]

now? im not a staff to read full chat logs.

But anyway, nevermind let it be.

[boreal gazelle]

Not all staff can read logs either

Have a nice day i guess

[ancient dune]

hello

[near halo]

Hello

[boreal gazelle]

Hello

[astral estuary]

are any mods in the 5x us server right now

[unique dew]

yes

[astral estuary]

there's a kid called frankie on aidz clan that is going around qua heading everyone can you watch him play ive already submitted tickets but he just snaps to heads

[boreal gazelle]

Not something for a mod, more of an admin thing :)

[astral estuary]

i wooul say hes good but thers 5 of us and 1 of him and its just instant

[boreal gazelle]

Admins can get way more details than just a regular player so youll have to wait for the ticket, they are usually handled quite fast

[astral estuary]

i gotcha

[crude locust]

what are the benifits for boosing the server ?

[small flicker]

Where are the admins for the cheaters

[hexed nimbus]

A daily supply signal and +1 shop point every hour on modded servers

[crude locust]

oh ok

[marble mantle]

Hey, @small flicker

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[weary dawn]

Do maps get released prior to wipe for sea main vip owners?

[hexed nimbus]

No only long maps get previews and votes 2 days before wipe rest of the servers don’t have any

[earnest relic]

3x EU is unplayable because of lag. Can staffmembers see if they can fix it?

[boreal gazelle]

Could u make a ticket in #network-support-old

[earnest relic]

It's not me who has the problem it's the whole server which has to be fixed

[earnest relic]

Newwork-support seems to be if u only has a problem with connection to the server u're playing

[boreal gazelle]

Is thw whole server lagging?

Ill ask someone to take a look

[earnest relic]

Everyone is having trouble playing as other people says it lags over chat

I were looking at my ping on server and I had 27 ping

So I know it's not my ping on server either

@boreal gazelle Not sure if it has fixed itself but not lagging rn

[boreal gazelle]

Good that its working now, the right ppl have been notified and theyll make sure it wont happen in the future

[neat star]

i need help asap

[normal prawn]

i have a question about donations

[neat star]

i nned asmin

[earnest relic]

@boreal gazelle Alright the lag is back

[neat star]

admin

[boreal gazelle]

What abt it

[neat star]

i just donated and its telling me i cant claim the kit

[boreal gazelle]

I believe that the ppl who will take a look might be a sleep currently but theyll look into it as soon as they are able to do so

[boreal gazelle]

Try relogging

If its still not working make a #payment-support tickrt

[neat star]

how do i claim the builder kit after i donate

[earnest relic]

Alright

[boreal gazelle]

./kit builder

[normal prawn]

For Rustoria.co 7/20 - 5x No BP, would that be a trio server or no?

[neat star]

do i ahve to be linked to all the socials to be able to claim it or no

[earnest relic]

Something u can do by yourself is checking if you have donated on wrong account, it happens

[earnest relic]

no

[near halo]

is 3x eu down?

[neat star]

when i do /kits it says 1 left for builder but not letting me claim iyt

[earnest relic]

Currently is has been lagging since I joined for like a hr ago

[near halo]

ah okay what is the cause of the lag?

[earnest relic]

Not sure though

While I lag I can see I have 26-29 ping

But it's like having 9000 ping if you're playing xD

[near halo]

yeah was about to take the supply in airfield boom i can't open doors then im kicked out

[earnest relic]

;D

[near halo]

😉

[quiet raft]

!appeal

[marble mantle]

Hey, @quiet raft

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[winter gate]

When is will the EU 3x be up?

[earnest relic]

Soon as possible, when the people who can fix it gets online

[neat star]

guess i got scmmaed or something lmao

7$ for no kit lmao

[earnest relic]

Not really

[neat star]

ive done everything and still not letting me claim

[earnest relic]

I have had donation issue before, but can't remember how long it took them to solve it

If your kit isn't useful anymore, I believe u can get your money back

[tough bane]

@earnest relic and @neat star. Do me the favor and visit #payment-support if you have issues with non working vip services.

[neat star]

already did

put in a ticket i bought a build kit and cant claim it

[earnest relic]

I have no issues with donation, I just wait for 3x EU to get fixed as it's down + lagging when it's up

[tough bane]

I sadly can not help you there. Have you bought it for the correct server? Would recommend you to double check. Mistakes can happen

[tough bane]

Oh my bad sorry. But thanks for trying to help Geo

[earnest relic]

Well I am ex-cmod so why not😊

[neat star]

i did

correct server an all

[near halo]

hello if my internet fails, i have 5 minutes to come back to the server or do i have to wait in the queue

[sacred umbra]

is it only me or is 3x eu nobps not working?

tried with connect via console, restarted game still nothing

[earnest relic]

It's down at this moment, I experienced lots of lag before it went down

[sacred umbra]

Mhhm, ty

[potent root]

Been down for like 2 hours

[earnest relic]

Nah

Lagging for 1 hr and down for 40mins

[sacred umbra]

yeah all I know is that someone tried raiding me but didnt get to core so theres that

anyways ty boys

[earnest relic]

If u login before the raider u win 😉

[sacred umbra]

we'll see

[thorn nova]

I am banned for advertisement and I can’t get unbanned

[neat pumice]

Aware of 3x EU - working on it 🙂

[obsidian spade]

can you vote for medium map or naw

[solar drum]

I need help. Apparently last week one of my team mates had a cheat in his computer that our team was unaware of. We were told by shenzzy we had to wait a week before we can play. but now it says i can not play on this server again

[neat pumice]

Hello, what's your steam ID? 🙂

[solar drum]

let me find it

[marble mantle]

Hey, @solar drum

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[solar drum]

76561198048170091

[neat pumice]

Your ban expired a few minutes ago, you should be able to connect 🙂

[solar drum]

nah its says im banned from playing on that server ill try again

wait its wroking. sorry, thanks again

[neat pumice]

No problem, it takes a little time to synchronise with the server, glad you're able to connect now. Have a good one

[dreamy heart]

How's the EU 3x looking?

[neat pumice]

Still working on it, will keep you posted 🙂

[earnest relic]

Worst case scenario u can just wipe server

[dreamy heart]

yea, i'm down for that

[scarlet gull]

is it possible to get help inside the game ?

[mental moth]

with?

Depends on the issue

[scarlet gull]

i am on eu small this should be the last day of wipe but something weird happened to my house

[mental moth]

Ah if it has to do with bases/items stuff like that admins cant do anything

[scarlet gull]

my base has been raided but they didn t find the core so i have tc

but some of my codelocks changed code

and they are open

[mental moth]

They probably placed a new door

[scarlet gull]

nope they didn t get to toolcupboard

[mental moth]

Ah fk ye

Don't know but nothing admins can do

[scarlet gull]

and also the doors that i placed whose code changed, are there they are just open

[green tulip]

3x No BPs offline

[scarlet gull]

but my friends can t be because i have a bunker base and they are inside the bunker...so nobody can get out

[mental moth]

what with it?

[mental moth]

Like i said nothing much admins can do

[scarlet gull]

it's the second raid that people change my codelocks

[mental moth]

You will need to figure out something sorry

[scarlet gull]

wow

[green tulip]

the server is closed. 3x no bps 6 teams

[scarlet gull]

i should improvise and try to be the admin ? and find hackers that keep changing my codelocks ? xD

[earnest relic]

Caos maby not use same codes

[mental moth]

Looks like is up

[scarlet gull]

i changed ofc @earnest relic skylight

they did the same

[earnest relic]

Yet I can get any code to any base in 2hrs alone with sleeping bags

[mental moth]

Please move to #general if yo do not need support

[scarlet gull]

it seems i kinda need support ?!

[earnest relic]

Server is down admin is working on it

[scarlet gull]

the fact the you don t want to give me it's something different

[mental moth]

you already got support like i said admins cant do anything about it

[scarlet gull]

What does it cost to come and let me change my codelocks ?

i don t ask anything else

[green tulip]

❤️

[mental moth]

Well they cannot do that they don't interfere with gameplay

[earnest relic]

Admins can't do shit about people code raiding. It's a thing in this game...

[scarlet gull]

they didn t go for the loot cause there was no doors for the lootroom, but now they have my doors

any solutions ?

[earnest relic]

Either you raid yourself or you start over. There is no other options

[scarlet gull]

and my loot that is trapped inside ? how do i bring that out

[mental moth]

Please move to #general

[scarlet gull]

Is this not support ???

[crude locust]

i need help im on the eu 10x and server just rebooted but it still lags s bad i cant open doors

[scarlet gull]

frosty you don t even try to come up with a solution ? you for real?

[mental moth]

If you got code raided raid the base back or make a new one

That's the only way

[crude locust]

@mental moth

[mental moth]

Have u tried reconnecting?

[scarlet gull]

wow man! you finally did it! you managed to give some solutions...best support eu! thanks frosty

[crude locust]

yes they just rebooted the server and its still lagging it as fine b4

like earlier right b4 the reset it wasnt

[scarlet gull]

fk off

[mental moth]

Is it only you? or other people too

[scarlet gull]

same thing you said to me in other words 🙂

[crude locust]

yea my friend texy is having issues he cant even respawn cause it wont let him f1

[mental moth]

Ok

[ancient dune]

@scarlet gull I apologise but we do not interfere with gameplay. I know it sucks to be code raided but we can't do anything to help with that.

[mental moth]

I have notified the admins

[scarlet gull]

np it s just the attitude! you couldn t care less for my problem

[earnest relic]

No need to apologise @mental moth U did nothing wrong, u gave the support that were needed

[ancient dune]

Sorry if either of us came across as rude

[crude locust]

thank you @mental moth

[scarlet gull]

lol yeah big support! we can't do nothing c ya...that's support? You don t even try to give solutions?

[winter gate]

Stfu💀

[mental moth]

Caos you need to understand that admins cannot interfere with gameplay

[winter gate]

Get a fucking life💀💀💀

[crude locust]

@scarlet gull chill man they volenteer to do this ok

[mental moth]

So its not really something we can really help with besides raiding it back

[winter gate]

Wait, what happened with the servers?

[mental moth]

Which one?

[crude locust]

@scarlet gull u on eu 10x?

[scarlet gull]

lol no man i wouldn t complain if it was a 10x

[winter gate]

The EU 3x

[scarlet gull]

eu small vanilla

[mental moth]

give it 15 min to reboot if it doesn't i will notify an admin

Looks like 10x is also down

[crude locust]

does it normally lag like that some times?

[mental moth]

Sometimes depends on the issues

[finite lintel]

!appeal

[marble mantle]

Hey, @finite lintel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

#general message

[crude locust]

@mental moth last time ill ping know yall are busy but awhile back had someone i was playing with how scripted was my guess cause a the groupe of us got banned by association but i got it appealed my question is does that stay with me or because it was appealed does it not?

[mental moth]

Don't know about that as mods have nothing to do with ban appeals but i am guessing yea

[crude locust]

oh ok

[earnest relic]

3x EU is up

[green tulip]

thx

[tough yarrow]

Wdym by stay with you

[mental moth]

On record i think is what he meant

[crude locust]

yea

[tough yarrow]

Ahh okay. Unfortunately we cannot disclose just note that it doesn’t affect you in our community 🙂

[crude locust]

alrigth thanks

[tough yarrow]

Np

[crude locust]

aright*

[mental moth]

!appeal @indigo grove

[marble mantle]

Hey, @indigo grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mighty scarab]

I need support

[mental moth]

With?

[mighty scarab]

it says i got banned for hacking lol

[mental moth]

!appeal

[marble mantle]

Hey, @mighty scarab

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

Make an appeal

[mighty scarab]

how do you appeal on this?

[mental moth]

https://bans.rustoria.co/

[elder crescent]

How do i toggle my name colour ingame when i have elite

[karmic flume]

where can I submit an application for an unban?

[mental moth]

./colors

[mental moth]

!appeal

[marble mantle]

Hey, @karmic flume

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[latent fox]

hello

eu 10x id having a fit this has been happening for ages please fix it

[mental moth]

Whats the issue?

[latent fox]

the lag i cant wake up

and everything wont open its been like it for ages

and its not my internet

[boreal gazelle]

Have u tried reconnecting

?

[latent fox]

yes so many times

[boreal gazelle]

If u have could u type "respawn" in console

[latent fox]

its not just that its just like me and my mates cant open or do anything

[boreal gazelle]

Hmmm

Did anything happen after u typed respawn in console

[boreal gazelle]

Should be good now

[latent fox]

ty

[static frigate]

Admins, Rustoria EU Long - Need appeal for wrongful ban! - 76561198263236086

[mental moth]

!appeal

[marble mantle]

Hey, @static frigate

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

hello if my internet fails, i have 5 minutes to come back to the server or do i have to wait in the queue

[mental moth]

You will have to wait the queue

[near halo]

how much VIP?

[near halo]

.

[mental moth]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[mental moth]

!report

[marble mantle]

Hey, @lethal mason

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[misty urchin]

how to find out and see the map that will be on EU MAIN? before the wipe

[mental moth]

No preview for main only long

[potent root]

3x eu down again?

[brazen plank]

!APPEAL

[marble mantle]

Hey, @brazen plank

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wintry nebula]

Nah

[hexed nimbus]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[hexed nimbus]

you can only use the payment methods that are provided you can use creditcard but as i recall only with paypal so you have to add that card to your paypal account

[frosty imp]

I was banned because of my friend cheating, but I had my ban opened by sending a ticket today, I was going to enter the wipe, but I ate timeout for 2 days, is there a chance to get up so I can enter the wipe

@slow birch @toxic shard @neat pumice @stiff widget @raven mist

[slow birch]

Hi thank you for the tag. This really was not needed. It is very simple if your ban is showing 2 days remain then 2 days will remain the only way to change this would be to appeal. From the sounds of what you have written you have already appealed. But just in case you can appeal here https://bans.rustoria.co/

[frosty imp]

I threw the ticket, it will be soon, I want to enter the wipe, I will be very happy if it reaches me. have a nice day
@slow birch

l dont have ban l have 2 days time out

I was going to enter the wipe.

[hexed nimbus]

thats a temp ban but you can join again in 2 days

[frosty imp]

@hexed nimbus do you have a chance to remove it now i want to join today's wipe

[hexed nimbus]

2 days #general please ty

[near halo]

yo when is wipe for rustoria us main?

[hexed nimbus]

you can check all info at #oldserverinfo all times are in your local timezone

[near halo]

alr

[strange girder]

im queued and own vip

[boreal gazelle]

#payment-support please

[strange girder]

thx

[brazen plank]

!appeal

[marble mantle]

Hey, @brazen plank

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[serene island]

how im in que

[cyan bobcat]

bought vip but still in queue

[glad rover]

i bought vip took money in q

[serene island]

with VIP

[patent mirage]

i brought vip for medium

[mental moth]

#payment-support

[patent mirage]

not working?

[mental moth]

who is in queue with vip open a ticket

[glad rover]

ok

[patent mirage]

how

[terse juniper]

Hey guys, if you are having problems regarding VIP - please use #payment-support and create a ticket there ❤️

[mental moth]

click on the button green one

[spare forge]

how do I get ban when my brother a cheater on a whole different pc please someone explain

[glad rover]

👍

[ebon lily]

EU MEDIUM POP 450?

[spare forge]

@slow birch how do I get ban when my brother a cheater on a whole different pc please someone explain

[mental moth]

!appeal

[marble mantle]

Hey, @spare forge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

Hey, @ebon lily

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[spare forge]

I have been Ben off 2 other main scene servers that average 750 pop and I got unban becuzse they all know it was not me cheating and @mental moth y’all denied my ban apeal lack of info

may I please re do the ban apeal

[mental moth]

if it was denied you will need to find another server sorry

[spare forge]

why

like wtf did I do y’all clearly see it was not me it was on a whole different pc

@mental moth denied becuzse y’all don’t belive shit anyone says

[mental moth]

I am sorry but is the admins decision

[spare forge]

Well may I speak to a admin

@mental moth can I please speak to a admin mb?

[brazen plank]

give me unban i never played on this server

[mental moth]

!steamid you can leave your steam id here and an admin might take alook

[marble mantle]

Hey, @spare forge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[brazen plank]

and i have ban gg guys 🙂

[mental moth]

!appeal

[marble mantle]

Hey, @brazen plank

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[hexed nimbus]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap. Please be a little patient there as it can take up to three business-days as we do have a lot of incoming tickets and appeals. Thank you for your understanding.

[glad rover]

@terse juniper do you have an estimate on how long its going to take to fix vips :)

[brazen plank]

i did it

[spare forge]

@mental moth 76561198320911095

[spare forge]

what’s this? What do in it

[hexed nimbus]

did you fully close down rust and restarted or did you reconnect after the server went down to wipe ?

[glad rover]

i bought it on the 20th

[mental moth]

Please don't tag admins unless its urgent

[hexed nimbus]

please read the question

[slow birch]

Please stop tagging people with this. If you wish to appeal the ban then visit https://bans.rustoria.co/ this is the only way that you will be unbanned. We also will not go into any details about any process.

[glad rover]

i was joining with IP have not been on server before that today

[hexed nimbus]

ok then im afraid you need to wait for the payment support tickets to be looked at.

[brazen plank]

i want unban

idk what is it i acctualy never played on this server and i have ban XDDDD

[terse juniper]

Hey! I'm sorry I do not have a proper ETA for you but I promise you it will be looked at ASAP. I'll let them know 👍

[mental moth]

Be patient if you made an appeal

[glad rover]

thanks 👍

[brazen plank]

bro but i never played it

[spare forge]

Jamie The Ban apeal was denied lack of details i could not put the vid of both pcs me and my brothers in there my g can I send u it and mb re apeal

[brazen plank]

its so funny

[summer quarry]

open more slots to medium please

[fluid ember]

eac temporary server ban(expires in 13 minutes) whdt is it?

[slow birch]

if you have appealed then you have appealed and that is the answer sorry you feel this way.

[spare forge]

my g for what

[mental moth]

!slots

[marble mantle]

Hey, @summer quarry

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[mental moth]

You still need to wait for an answer on the appeal

[brazen plank]

xdddddddddddddddddddddddddd

[versed nebula]

LEADER BOREDS IS STILL BROKEN

[summer quarry]

how much slots to medium ?

[mental moth]

Did you read the message?

[spare forge]

this is a fucking joke ban for absolutely fuckign nothing because my brother hard cheats and I get ban for it I’m fucking done

[spare forge]

my g they ain’t opening slots

[versed nebula]

LEADER BOREDS IS STILL BROKEN
NICE <@&874995535881326632>

[mental moth]

Chill

[spare forge]

frosty can u speak

[mental moth]

Jamie has already answered you if it was denied you will need to find a new server to play on

[spare forge]

omfg

Well if that’s the case do I have to wait 180 days till I get unban @mental moth

[brazen plank]

CRINGE!

[mental moth]

you need to wait 180 days if you got game banned on another account if you got banned from the server and it was denied is perm

[spare forge]

@mental moth was ban due to eac so wait 180

[hexed nimbus]

dont be mad at us be mad at your cheating brother as he is the cause you cant play now, but i do hope you have a nice
day. please do me a favour and head over to #general TY

[brazen plank]

and my problem?

[mental moth]

You have to wait for an answer on the appeal

It takes 1-3 business days

[brazen plank]

ok im gonna wait like 5000 days

[slow birch]

@spare forge You were caught cheating whist on the server this ban will remain unless the banning admin over turns it in appeal. The 180 days at this point is not a part of your issue.

[raven mist]

And u wonder why you're still muted 😦

[versed nebula]

IM TRYNA TELL U GUIYS IM SORRY I JUST WANNA CHECK MY KILLS

[spare forge]

please dont say i was caught i dont like when people call me a cheater

[versed nebula]

u dirty cheater

[spare forge]

im a dirty cheater my brother is

[raven mist]

Website leaderboards or ingame? Also whats broken about it

[raven mist]

we'll take a look at it

[versed nebula]

i told the admins last night and they said they fixing it l

[hexed nimbus]

works for me what browser you using ?

[versed nebula]

google

[hexed nimbus]

mmmhhh same and it works fine for me

[versed nebula]

wtf

[wispy dirge]

@versed nebula try an incognito window

[raven mist]

Works for some and doesnt work for some

we're aware

[versed nebula]

im clicking on leaderboreds and it aint even loading FUCK

[wary ocean]

wait is there any way u guys can help me

[raven mist]

How can we help you

[versed nebula]

5X US CRASHED

[near halo]

Yeah

[raven mist]

give it a few mins to boot back up ^^

[versed nebula]

5X US is crashing

[wary ocean]

when i go to buy vip is says Check your account at your card issuer before retrying this card. and saying i have to pay gpu or sum

but i am using a visa

[versed nebula]

why is 5x us keep crashing

[raven mist]

Seems to be up for me atm?

8 man 5x us?

[versed nebula]

yh

I JUST LOST A RAID TO THE SERVER CRASHING WITH 400 ROCKETS ON ME FUCK

[boreal gazelle]

Works for me on a non plugin browser(edge on this case) but the second i opened it with chrome or firefox (that had some random plugins) it didnt load

Plugin=addon

Idk the terms

[versed nebula]

leaderboreds seem like there working but there bugged

[brazen plank]

trash admins

trash everything

[mental moth]

What's the problem now?

[brazen plank]

still the same

but im raged af

[green echo]

the server vanilia x2 changed?

[mental moth]

what do you mean by that

[unborn karma]

how to buy a VIP if I'm from russia

[green echo]

i mean yesterday i was build a house and today its not there

[near halo]

U pay

[mental moth]

Vanilla 2X has wiped today

[green echo]

ok

[versed nebula]

5x us crashed again

ITS LAGGING SO BAD

[raven mist]

5x us still online as far as i can see

I'll look into it

[unborn karma]

how to buy a VIP if I'm from russia

[crude juniper]

hi, some can help me with a ban??? i apeal and the server say "1 day", i apeal and i have answer7

[mental moth]

You will need to wait out the 1 day ban

[near halo]

I got banned where can i get help

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

can u help me there is 340 q

[raven mist]

You can appeal on bans.rustoria.co 🙂

[unborn karma]

Shenzyyy, hi, how to buy a VIP if I'm from russia?

[near halo]

@raven mist site says i am not banned

[hasty trellis]

hello you banned my friend 76561198326591818

[terse juniper]

You need to ask your friend to appeal over at https://bans.rustoria.co/

If they have not done so

[unborn karma]

help me, Siv, please

[rapid fractal]

Don’t donate here

[true echo]

/donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[true echo]

Just buy VIP regularly?

[terse juniper]

@unborn karma try that ^

[rapid fractal]

Donate so admins can talk shit and refuse to help , definitely worth it

[true echo]

Save this for support questions please 🙂

[versed nebula]

ADMINS

WHATS RONG WITH 5X US ITS LAGGING LIKE ITS GONNA CRASH

[small arrow]

10X too just crashed

[true echo]

Admins have been notified, they're looking into it

[small arrow]

🙂

[sour reef]

anyone else having bad connection with US 3x

[neat pumice]

We're dealing with issues on the US 3x and 10x as we speak

[small arrow]

I think its all server US

[sour reef]

Ok thank you

[unborn karma]

Нет, первый раз, у меня проблема с оплатой из-за того, что я с России, что можно сделать?

[mental moth]

Have you tried using a vpn?

[normal charm]

i have some issues

is there admins active here or do i need to make a ticket

[mental moth]

About?

[normal charm]

well the server

im just wondering if my game is glitched or something because i have been stuck on 1 player ahead in que for about 2 hours

[mental moth]

Its not stuck

[normal charm]

?

what isnt stuck

[humble vessel]

cant load into the server, when i do, everything is frozen

eu med

nwm, i cant load into any server

[haughty sand]

@mental mothyo I have a question, I played on the main medium in the last wipe and there were recyclers in the fishing village, now they are gone, why? Where can I find information about such changes?

[mental moth]

#change-log they were removed

[haughty sand]

there is no such channel@mental moth

[mental moth]

They forgot to add it then the change

[boreal gazelle]

I believe u need to have a the verified role to see the channel

[haughty sand]

and recyclers are gone forever or will appear after the reboot?

[boreal gazelle]

Gone for good on vanilla

[haughty sand]

how to get verified?

@mental moth

[boreal gazelle]

?auth

[marble mantle]

Hey, @haughty sand

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[haughty sand]

ty

[thin pumice]

can i refund my vip if i did not play the wipe

[mental moth]

#payment-support

[haughty sand]

@mental mothI can't connect my discord with rustoria error 404

[slender rune]

why did you add 150 slots, and I moved only 50 people in the queue?

Eblani tupie zaebali huesosi so svoimi kosyakami

[astral pumice]

why cant i claim steam kit when ive linked it?

[mental moth]

How long ago did you link it

[astral pumice]

few mins

[mental moth]

Give it 10 min

[astral pumice]

okay okay

[mental moth]

And try doing /auth again

[astral pumice]

okay what if it fails?

[vital helm]

i need help. one of my friends gets disconnected for playing with hacker but he only played with me and my other friend and we are not banned and definitely not cheaters. can u help me?

[mental moth]

!appeal

[marble mantle]

Hey, @vital helm

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[vital helm]

is there a way to receive an answer sooner? the server just wiped and he cant play with us

[thorn topaz]

unfortunately not

[mental moth]

Nope he will need to wait

[rugged turtle]

why i got kicked for flyhack?

u just jumping on my box and i got kicked

so i need wait 300 queu?

[haughty sand]

@boreal gazellemy verification connection on the site does not work

writes an error

what should I do?

[drifting rampart]

.

[fallow nova]

can you change your VIP?

[drifting rampart]

Why /auth is not working ingame?

[atomic vine]

happens sometimes but sadly we can't do anything about it. it's not server issue, it's facepunch thing.

[atomic vine]

#payment-support

[cyan dew]

how do i see around corners in a base when there is a campfire turned on, all i can see is where the light hits on the wall, and after that point its complete dark again

[blazing herald]

@stiff widget can u help me please

[serene lantern]

how do ireport sdomeone for cheating

[ionic agate]

You have to lower one of your settings in-game, I am not 10000% sure what it's called however so you'll just have to test.

[mental moth]

!report

[marble mantle]

Hey, @serene lantern

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[serene lantern]

thanks

[mental moth]

What's the problem?

[cyan dew]

@ionic agate under what setting? graphics or mesh quality

[ionic agate]

Graphics

I believe it's Max shadow lights, try turning it to 0

[blazing herald]

@mental moth can you check my ban appeal?

[mental moth]

No only admins are able to check ban appeals

However you have to be patient

[brazen plank]

idk still trash

[blazing herald]

ok thx

How will I know when I will be unban and whether I will?

[vague vapor]

US Zeus down for wipe rn?

[eager cloak]

What is US main IP?

[mental moth]

You can link your discord to get a message from the bot or you can check the website

[mental moth]

#oldserverinfo

[blazing herald]

@mental moth how?

[mental moth]

!link

[marble mantle]

Hey, @blazing herald

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[blazing herald]

thank you

[near halo]

ive waited 3 days and its not appealed yet but ill stay patient

[mental moth]

They sometimes take longer depending on the situation

[blazing herald]

@stiff widgetcan u join?

[near halo]

alright

[blazing herald]

@mellow tundracan u join please

[mental moth]

Please don't ping staff

If you made an appeal you have to wait

[blazing herald]

ok sorry

[lavish coral]

why wont my /s work in game i linked steam and it still dont work

[hushed moat]

where is US Zeus 5x?

[mental moth]

did you do /auth?

[mental moth]

Should be up

[hushed moat]

not showing on server list and cant connect with IP

[mental moth]

Have you tried restarting your game?

[lavish coral]

/auth does not help

[marble mantle]

Hey, @lavish coral

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[mental moth]

In game?

[lavish coral]

ye

[mental moth]

How long ago did you link your steam?

[lavish coral]

like a few days ago

3 maybe 4

[hushed moat]

yeah still nothing there. Is it down for wipe?

[mental moth]

Is it 3pm est?

If you are from na

Probably then

[hushed moat]

its only 2

[mental moth]

hm

Not sure

[mental moth]

What server?

[lavish coral]

5x

5x no bps american server

[mental moth]

An admin might need to do some stuff on their end

[lavish coral]

and how do i reach admin

[raven mist]

Whats your steamid?

!steamid

[marble mantle]

Hey, @raven mist

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[raven mist]

^

[lavish coral]

76561199083203365

[raven mist]

Try to do /auth again in a few minutes

[sweet scarab]

I got a question

@raven mist

[mental moth]

What's up?

[sweet scarab]

On rustoria servers if you time out will it let you in back into the server within 15 min without queue or am i trippin?

[livid tapir]

no

u need vip to skip queue

[sweet scarab]

ok

[lavish coral]

it still wont let me access /s

[raven mist]

did u do /auth again?

[lavish coral]

yes

[raven mist]

i'll unlink you account, please try to link it again on the rustoria link website

[lavish coral]

okay i will try

[raven mist]

Done

[hushed moat]

any updates on US Zeus

[lavish coral]

still not working

[raven mist]

Zeus is being fixed atm

[hushed moat]

will it be good for 3pm wipe?

[raven mist]

No clue than :/ steam might a bit slow atm.

[raven mist]

cant tell for sure

[cyan dew]

@ionic agate you found it for me thank you so much!!!!!

[ionic agate]

[mellow plank]

can someone help me please my rust always timed out for no reason

[golden walrus]

I bought the wrong vip i havent used it yet can i still refund

[mental moth]

#payment-support

[ebon fractal]

website down?

[mental moth]

What issue are u having?

[round rapids]

How can i open a ticket?

[mental moth]

!ticket

[marble mantle]

Hey, @round rapids

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fast halo]

dang it the transaction cancelled for vip pass

[round rapids]

thanks

[blazing herald]

lol , rustoria denied my appeal fjr ban for no reason xD

good job

playing without cheats and other and they are banning xD , ok i will go play on Rustafied , thank you

or change steam account for one wipe and never go again on this server , so smart!

[proud cedar]

yo rustoria mods currently im on rustoria us medium, i can hear footsteps and headshots but no other sounds i know that if i restart my game i will have 200 player queue. Is there a chance i can get a queue skip if i relog or do you know any way to fix these sounds bugs.

[undone socket]

need help with support

[serene sentinel]

hello can i get help i have some issues with rustoria website?

[undone socket]

just buyed vip

and still have que have the receip

[hybrid sage]

need admin in trio 5x, player ":p" blatently aimbotting

spinbot/ ESP. the works.

And I want my kits back and the raid loot we just lost. tired of loosing loot to blatent cheaters that dont get caught.

[frail wadi]

did you use auth and link account?

[mental moth]

#payment-support

[hybrid sage]

how do I become an admin, I'll catch all these cheaters!

[mental moth]

#staff-applications

[hybrid sage]

Ok I Applied. How long does it usually take to review?

[regal ridge]

@mellow tundra wtf us main kick my 16 player team

[mental moth]

What does it say?

[regal ridge]

@mental moth All of a sudden, everyone connected by turkey from the us server was disconnected. Our 16-person team was kicked out of the game.

[mental moth]

What was the kick reason

[regal ridge]

@mental moth For no reason, everyone's game suddenly froze and ate disconnet

[mental moth]

Did it say something when u got kicked no?

[regal ridge]

you just got disconnected

@mental moth kicked out of the game for no reason

[mental moth]

Have no idea then

[regal ridge]

and not only us, but also other friends connected by turkey have been kicked out of the game.

[proud cedar]

is there a timeframe from when you disconnect where you can rejoin without queue??

[mental moth]

No

You will need vip if you want to queue skip

[proud cedar]

currently have 15 fps and no sounds

[livid arch]

ye samew

[proud cedar]

WOW.

[livid arch]

what sserver

[proud cedar]

rUSTORIA us mediu

[mental moth]

Its a game issue

You will need to F7 report it to facepunch

[livid arch]

nah i am on another server and there is a glistched body thats just flying everywhere and stretvhing and it makes the server lag

[regal ridge]

it doesn't work for me to submit a ticket, all my vipe hype is gone. 16 people are in the game, now only 4 people are in the game

[mental moth]

So you are banned?

[regal ridge]

dude no one got banned. Us main kicked us out 5 minutes ago we talked

[mental moth]

Then no need to make a ticket

Just try reconnecting back

[regal ridge]

160que

and our wipe start is over, our build location is all gone 😄

[mental moth]

I am sorry

[grand shuttle]

@tough yarrow I need someone to look over my appeal

[mental moth]

Please be patient

[tough yarrow]

DM me please matey

[weak sail]

if i just dced from the us medium do i have to sit in que again
?

[mental moth]

Yea sorry unless u have vip

[weak sail]

okay :/

shit ass pc lmfao

[proud cedar]

I suggest rustoria to implement the timer after crashing in the futur

[weary timber]

30+ people connected from Turkey country are disconnected

Expectation: Timeout

[weak sail]

yes good idea i just got dced for 0 reason and then get que

its ass

and im to poor to pay 10 dollars for vip lmfao

[proud cedar]

i just was forced to buy vip

[weak sail]

lmfao

rip

[minor pike]

yo why did my firend get banend

[hollow haven]

how do i get que skip

[weak sail]

rustoria website

[mental moth]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[mental moth]

It shows him a reason when he gets kicked

[minor pike]

it says

"play elsewere"

[mental moth]

!appeal Tell him to appeal

[marble mantle]

Hey, @minor pike

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[minor pike]

hes banned from discord for some reason

aswell

[mental moth]

He can make an appeal on the website

[minor pike]

oh okay

[regal ridge]

dude, it's not normal for 16 people to kick the whole team out of the game while the wipe started, and it is said that we should get vip in our country, vip 10 dollars 170 units

[hexed nimbus]

If he got banned from the discord aswell then he most likely took it realy far as we hardly ban people from here unless you realy push it

[minor pike]

some kid said "say 5 if you hate black people" and he said 5 but so did other people

like 4 other people

[hexed nimbus]

Play elsewhere ban im afraid means exactly what it says.

[mental moth]

I am sorry but it happens

[dull brook]

its not letting me link my discord

[mental moth]

What does it say when u try to link it

[minor pike]

im lost wym "means exactly what it means" there wasnt even a reason for ban

[proud cedar]

it means he shouldnt play rustoria

[mental moth]

Also have you done /auth? in game

[near halo]

how do i send a ticket

[mental moth]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dull brook]

failed to link account

[mental moth]

^

[near halo]

unban me :(

[dull brook]

yes

[hexed nimbus]

He prob knows exactly what he said or did when he got banned. This ban reason is not given for Being a nice person

[near halo]

where i appeal my unban?

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[frail wadi]

!appeal

[mental moth]

You already linked it it looks like

[minor pike]

theres not even a reason

[mental moth]

^ @near halo

[minor pike]

it literally said "banned" and had no reason next to it just said "play elsewhere" theres no reason for the ban

[near halo]

frosty who that

[proud cedar]

What is yuor question?

[minor pike]

my ifrned got banned for "play elsewhere" for no reason

[hexed nimbus]

Exactly. Most likely scenario is chat history , or otherwise misbehaving

[minor pike]

hes only done it once, and like 10 other kids said "5" in the situation

[hexed nimbus]

Dm me his steam Id

[minor pike]

okay

[near halo]

tyty

[dull brook]

well i do /kit discord and /auth and nothing happens

[hexed nimbus]

cade send me your steam id please ill see what i can do

[hexed nimbus]

!steamid

[marble mantle]

Hey, @dull brook

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dull brook]

76561199180971560

[hexed nimbus]

sec

try to do /auth in 15 min from now i tried something but data must be synced with the server first so give it 15 min from now

[dull brook]

ok ty i'll lyk

[golden walrus]

i bought the wrong vip can i refund i havent used it

[mental moth]

#payment-support

[weak sail]

steam auth timeout

just bought vip and can't get in like what tf does that even mean please helpå

[restive flume]

#support i got banned for some reason it sayed to come to discord

said

[timber bridge]

What name did it say at the end?

[restive flume]

i couldnt see my name in game is bongo

oh it said sam

[timber bridge]

@gleaming hound ^

Please wait for them to respond

[gleaming hound]

Hey, you able to speak in #368790610783764480 I will be there in a few mins.

[restive flume]

okay

[gleaming hound]

Perfect won't be long.

[void shoal]

Я гуль как исправить

[wary ocean]

sum one do my ticket pls

@gleaming hound can u help

or any mods

@hexed nimbus

[mental moth]

be patient

[pliant bough]

banned on 5x for not teaming with another gorup

rustoria soft

[hexed nimbus]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap. Please be a little patient there as it can take up to three business-days as we do have a lot of incoming tickets and appeals. Thank you for your understanding.

[pliant bough]

prolly find another server

[hexed nimbus]

your choice

[pliant bough]

you guys ban people for too many players jsut for talking

[wary ocean]

plsss do my ticket

7182

[charred hearth]

/ REPORT SYSTEM

[charred hearth]

how do i report a cheater

[golden walrus]

i sent a ticket 30 minutes ago i bought vip at like 1pm est can i even still refund it

[wary ocean]

same

i bought for wrong sever

[near halo]

can i talk to a mod

[charred hearth]

how do i report a cheater

[near halo]

how do i talk to staff

[ruby seal]

where do u make a ticket

[chrome plinth]

@charred hearth /ticket in the server

[charred hearth]

/ticket

[marble mantle]

Hey, @charred hearth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[ruby seal]

we cant go in the game

[wary ocean]

plss bro do my ticket i need refund

[mental moth]

In game is the only way

[ruby seal]

so how do u suppose we do that if we can go in game

[hexed nimbus]

If you'd like to report someone please use global chat with the command /ticket add ( Name of the player , what the are doing + cliplinks here ) . If you want to attach video evidence you need to upload it to youtube or streamable and then paste the link in the ticket. Thanks for letting us know.

[terse kraken]

!appeal

[marble mantle]

Hey, @terse kraken

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

!APPEAL

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[lapis sequoia]

!appeal

[marble mantle]

Hey, @lapis sequoia

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wary ocean]

!refund

[marble mantle]

Hey, @wary ocean

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[weak aspen]

!TICKET

[marble mantle]

Hey, @weak aspen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @charred hearth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @charred hearth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[idle anchor]

@mental tapir

[marble mantle]

Hey, @glossy shard

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[frail wadi]

@charred hearth u use ticket in game when you want to get appeal !appeal

!appeal @charred hearth

[marble mantle]

Hey, @charred hearth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

i keep getting disconected for hacking ive never done that

wtf

.

[frail wadi]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

In game

[near halo]

you guys can check me or what ever you guys do

[mental moth]

If you were banned make an appeal

At https://bans.rustoria.co/

[frail wadi]

only !appeal

[near halo]

i havent been playing longi did

my ban doesnt appear

[ionic needle]

Can an admin please review the oz clan ban appeal its really urgent

[frail wadi]

you need to wait 1-3 days

[ionic needle]

for what

just go on the appeal and read em and check our accounts

[frail wadi]

for response

[near halo]

jeez

[pliant bough]

whats tge severity for each ban

[mental moth]

What does it say when u try to connect

[near halo]

that blows a little but okay

[pliant bough]

banned for teaming but i just wanted to give away my massive base and got banned for teaming

[ionic needle]

the severity is association with a hacker

[golden walrus]

bro its almost been a fucking hour

[pliant bough]

i guess you cant make someones week

[naive wasp]

bro there is a guy that cheats pls ban him

[golden walrus]

get my fucking ticket

[near halo]

script check me

[frail wadi]

/ticket

[marble mantle]

Hey, @naive wasp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[frail wadi]

only appeal

[mental moth]

If you made an appeal be patient

[hexed nimbus]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap. Please be a little patient there as it can take up to three business-days as we do have a lot of incoming tickets and appeals. Thank you for your understanding.

[near halo]

great cant play any server now

[ionic needle]

@hexed nimbus please think about our wipe and review them all of us have made an appeal for rustoria main

[pliant bough]

rustoria is a great server i just dont like the dont give your base away, i felt bad for the kid we kept killing and wanted to give them something cause i was leaving the server

[frail wadi]

Wait 1-3 days bro

[pliant bough]

so can i appeal that

[mental moth]

!appeal

[marble mantle]

Hey, @pliant bough

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[pliant bough]

well i want to know if its possible before i do all that

[mental moth]

Try there is a chance

[pliant bough]

alright

rip all that work

[terse kraken]

how long will they take

[mental moth]

1-3 days

[pliant bough]

hope they didn't delte the whole base

[terse kraken]

bro the whole group got banned

[mental moth]

Bases don't get deleted

If you get banned

[terse kraken]

i just joined that group today

[frail wadi]

!appeal

[marble mantle]

Hey, @terse kraken

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[pliant bough]

bob were you fajita

[hexed nimbus]

its in the rules you clicked that you agreed to those rules and you read them so its not our fault you clicked accept and not read them otherwise you would still be playing mate

[terse kraken]

already did lmao

[frail wadi]

so wait 1-3 days :3

[pliant bough]

understandable

i guess ill let it decay when i get appealed

[terse kraken]

jesus christ man

[pliant bough]

just wanted someone happy 🙂

[hexed nimbus]

understand is it your first time you got banned for this ?

[pliant bough]

yeah

[sage raven]

Hello , I have a problem with connecting to Rustoria servers , Is Rustoria servers hosted by AWS? because I have problem with AWS only

[lime raptor]

yo i dont have tier 1 bps anyone know why?

[mental moth]

aws?

[sage raven]

Amazon Web Service

[mental moth]

No

[hexed nimbus]

then you will be looking at a temp ban for the duration of the wipe so you need to appeal but you will be able to play again next server wipe

[lilac venture]

it ia

[hexed nimbus]

what server ?

[lime raptor]

rustoria 2x monday us

[pliant bough]

alright sounds good

[lime raptor]

just 2x us vanilla

[wary ocean]

anyway one the mods can switch my vip

[hexed nimbus]

you need to farm scrap and lear the bp's

[wary ocean]

i bought the worng sever

[mental moth]

Have you connected to it?

[lime raptor]

i thought it says tier 1 bps unlocked?

[hexed nimbus]

#payment-support unless you used it then we cant transfer or when the server you want it for is sold out

[wary ocean]

yes i wanted us main and i think i press the wrong one

[mental moth]

Make a ticket then if its not used

[hexed nimbus]

could be but i dont know all server setting from the top of my head

[wary ocean]

ok i ddi

[mental moth]

Ok be patient as there is only 1 admin doing these tickets

[wary ocean]

okk

[hexed nimbus]

what server you got it for then ?

[fickle finch]

hello my vip isnt working yet its payed for but im still in queue (i bought vip like 13 days ago)

[mental moth]

#payment-support

[pliant bough]

submitted a ticket @hexed nimbus

[mental moth]

Be patient

[pliant bough]

my b

you can set mine aside i wont be on for a week or two

[wary ocean]

pls do my ticket masa ]

[mental moth]

Be patient zimo please

[wary ocean]

ok

sry

[near halo]

have a hacker rustoria eu main

[mental moth]

!report

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[hexed nimbus]

If you'd like to report someone please use global chat with the command /ticket add ( Name of the player , what the are doing + cliplinks here ) . If you want to attach video evidence you need to upload it to youtube or streamable and then paste the link in the ticket. Thanks for letting us know.

please no callouts as the can read aswell Ty

[wintry quartz]

i got kicked second time

last wipe i got kicked out of the server for no reason, ( maybe just to let a VIP in instead of me )
and this wipe, same thing

why ? my internet is fully stable, and my game is fully stable ?

Why would the game be racist and kick me out ?

[hexed nimbus]

we dont kick for VIP as the have reserved slots

[wintry quartz]

how on each wipe i get kicked ? so i have to buy VIP again ? why would i pay to get in, when i was already in ?

this is the second time in 2 weeks bro, this is really annoying

[mental tapir]

we are playing like 16 people but everytime we are getting kicked but other players are not affected from lag or kick. what is reason ?

[mental moth]

Are you from turkey any chance?

[wintry quartz]

i was with my team, 3 of us got kicked at the same time

[hexed nimbus]

its rust mate it happens did say anything when tyou got kicked ?

[mental tapir]

we are from turkey yes

[wintry quartz]

im from Palestine, but im fine with the server

[mental tapir]

only time out

[wintry quartz]

mate, its 12:36 AM for me, i have been waiting for days for this wipe, and i get " Timed out " for no reason ?

[hexed nimbus]

time out usually is a connection issue

[wintry quartz]

its not, my brother is next to me, and the internet is perfect for him, and same for me, nothing is wrong with my internet or game, its just the server kicked me for a reason

and i don't like that, since it happened for the second time, on the same night, Thursday night, at 12 and something AM, i get kicked always

its like the server telling me to go pay money to ( GET BACK IN )

[hexed nimbus]

if you keep having this issue feel free to make a ticket at #network-support-old and the will take a look if there is anything we can do about it or try to help you out to solve it

[wintry quartz]

i respect the server, and i respect the staff, i know you guys don't mean it, but why would i get timed out when my internet is perfect and its always only when there is a queue ?
i never timed out when the server is full but there is no wipe day

[wintry quartz]

okay.

[hybrid sage]

Good job admins no banning that multi-hacker. he still stole a lot of loot from me though : /

on* not no

[ancient dune]

Yeah I know it's a bit frustrating losing loot to cheaters but sadly we don't interfere with gameplay and can't help you get it back :(

[brittle yew]

Can you buy a US Package deal? if I play on more than 3 and I want to skip Q?

[mental moth]

Package deal?

What do you mean by that

You will need to buy vip on each server

[brittle yew]

Ahh okay, no bundles or anything. Thanks for clarifying it

[mental moth]

!report

[marble mantle]

Hey, @rustic lintel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Don't call them out

[rustic lintel]

no 1 has resonded i have already made 1

[mental moth]

Then you will need to be patient

[rustic lintel]

ok

[gleaming hound]

Hey, you able to join #368790610783764480

[rustic lintel]

i am not the 1 with the clip my duo is

we can join if u want

[gleaming hound]

Sure, would help if I can see the clip 😄

[rustic lintel]

can we finish this eco raid first

its a horse farm so hella scrap

[gleaming hound]

Sure, just ping me when you are there. Can your friend upload the clip and send it to me?

[rustic lintel]

where both in here

@gleaming hound

[gleaming hound]

Give me a moment sorry, just got occupied with something

give me a few mins

[rustic lintel]

ok

[onyx cosmos]

my trio got banned for having to many players in a trio server?

[mental moth]

!appeal

[marble mantle]

Hey, @onyx cosmos

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[analog lantern]

@gleaming hound

[inner wedge]

/ticket

[marble mantle]

Hey, @inner wedge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wispy iris]

theres a speed hacker

[mental moth]

!report

[marble mantle]

Hey, @wispy iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wispy iris]

!report

[marble mantle]

Hey, @wispy iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Please post the evidence in the ticket

[wispy iris]

/ticket

[marble mantle]

Hey, @wispy iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wispy iris]

how does it worK?

[ancient dune]

it's an in game command:)

[wispy iris]

nvm he got banned by anti cheat

[mental moth]

[ancient dune]

kk :)

[analog lantern]

@gleaming hound

!report

[marble mantle]

Hey, @analog lantern

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[analog lantern]

@gleaming hound

[gleaming hound]

Hey, can you join Waiting for Support

[analog lantern]

drag me again

[thick token]

!appeal

[marble mantle]

Hey, @thick token

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mental moth]

!slots

[marble mantle]

Hey, @near halo

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[worldly shoal]

If I accidentally click quit instead of suicide do I still have to wait the queue

[mental moth]

!report

[marble mantle]

Hey, @vital helm

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mental moth]

Do not call them out

[mental moth]

Yes if u don't have vip

[terse kraken]

!appeal

[marble mantle]

Hey, @terse kraken

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[crimson willow]

cheater on EU Small

[marble mantle]

Hey, @crimson willow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[crimson willow]

i have vidio

[terse kraken]

@gleaming hound i appealed and it said i needed to speak to you

[rustic wadi]

I found a cheater's main account and he's on rtg right now I can prove it's his main. how can i report?

[wary ocean]

BROO I HAVE BEEN WAITING 3 HOURS PLS HELP ME

[kind imp]

no fucking way i get kicked for being idel

lmao what kind of shit server is this fr