support

[midnight garnet]

need help bpn ban

76561199118789964

@balmy cypress

[pastel harness]

76561198989566452 need help

where is mine vip

[steel wagon]

Steam is not linking with /auth in game

[light frigate]

My former teammate suffered from EAC ban for three days, and now the ban has been lifted. I hope that my ban on playing with hackers can be lifted.

[torpid nymph]

And i STILL need a admin... Ticket IS send alst night

[light frigate]

76561198278041033 steamid

@balmy cypress

I promise i am innocent hope u can check me out and lift the ban.

[steel wagon]

command /auth is still not working, keeps saying I don't have steam linked where it's linked. i tried relogging, relinking it, nothing works

for past 30 mins

[marble mantle]

Hey, @light frigate

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[balmy cypress]

Hello, try again in 5 minutes and it should work. Please @ me if its not sorted and I'll try something else 🙂

[steel wagon]

Will do so, thanks!

[steel wagon]

Still nothing sadly

[balmy cypress]

Will join you in voice in a moment

[vapid venture]

5x no bps US shop doesnt show items

admins keep asking if this is still an issue

of course it is, otherwise i would have made a ticket that its not a problem anymore

[balmy cypress]

Hearing about this from a couple of people. We are working on this and hopefully should have an update soon!

[patent goblet]

hello i have a question how we can make more party members becouse we already 12 persons.

@balmy cypress hello i have a question how we can make more party members becouse we already 12 persons.

[balmy cypress]

Hello there @patent goblet

Which server are you playing?

[patent goblet]

@azure kelp rustoria long

[balmy cypress]

Teamui is limited to 12 on that server so you would have to make another team if you wanted extra players

[near plank]

What does eac authentication time out mean ?

[warm turret]

FBI clan member just got banned on rustoria and im pretty sure others are cheating. either way, dont they all get a ban for association?

[balmy cypress]

Make a /ticket in game about this and an admin will check soon

[balmy cypress]

You should be good to reconnect shortly after that happens

[near plank]

Dm me

I got another error code now I wanna send ss

Every server I try

[raven bison]

!verify

[marble mantle]

Hey, @near plank

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[raven bison]

oops

[balmy cypress]

Verify game files and see if that sorts it out.

Can’t say I’ve seen that one before so if verifying files doesn’t work you’d be best to google search the reason

[near plank]

How do I do that

[raven bison]

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

[near plank]

Ok I’ll try now

[near ridge]

Hello I play on the 5x solo duo trio. It says the server wipes every saturday and tuesday. My question is if the server still wipes tomorrow due to force wipe?

[near plank]

Ok now it says 2 files failed to validate and will be reacquired

[raven bison]

you should be good after that

[near plank]

Ok

[waxen copper]

Hey can an admin look at tickets please 🙏 ILY ❤️

[near plank]

Do I have to download anything or does it do it by itself

[raven bison]

it does it by itself

[near plank]

Ok

@raven bison @balmy cypress thanks for help it worked ❤️

[balmy cypress]

Tickets are actively being worked on, good chance your ticket is being reviewed right now depending on which server you are playing

[waxen copper]

yay 🙂 i hope it gets accepted cus im still confused at how i chargebacked aha

could it be that i bouht vip for someone else aswell?

[tawny hedge]

Hey guys, i just got banned for hacking, even though i never hacked in my life on rust xD

what the fuck is tihs 😂

[balmy cypress]

For a chargeback ban you can submit a #payment-support ticket

[balmy cypress]

?steamid

[marble mantle]

Hey, @tawny hedge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tawny hedge]

76561198115764857

got 1.8k hours in the game i really dont know whats going on here

i was standing afk while picking up a call coming back to the notification i got banned for hacking

[balmy cypress]

Give it five minutes and you should be good to reconnect

Sorry about that!

[tawny hedge]

allright, cheers mate

[humble pine]

Hey, i'm currently experiencing issues joining Rustoria EU Main even though I have an active VIP subscription. Who do I speak to about this? Or is there currently an on-going issue with the service?

[keen hinge]

Was it a mistake? Because this kind of got me concerned that we can just get a ban out of nowhere

[toxic shard]

Open a ticket in #payment-support

[humble pine]

Thank you

[waxen copper]

done it

[narrow swift]

how do i open a ticket?

to report

[balmy cypress]

You were linked up to something you shouldn't have been, shouldn't be an issue that is reoccurring 🙂

[marble mantle]

Hey, @narrow swift

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[keen hinge]

Thanks for the explanation and quick solution :)

[pastel harness]

don’t understand why I don’t have a VIP but I paid everything I did it no one answers my ticket

😢

[heady pasture]

help i just got banned for saying hello from pakistan

how is that a bad word

and my friend got muted for it

admins gone

!appeal

[marble mantle]

Hey, @heady pasture

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[fossil coyote]

how can i report guy? he selling cporn in chat

[balmy cypress]

Please use #payment-support and you’ll have a response within a few minutes

[heady pasture]

luke can i get unban

[balmy cypress]

Please use “/ticket add” in game and we will get that resolved

[fossil coyote]

how can i add screenshot>

?

[balmy cypress]

You can just send their name and the rough time of when it happened and the admins can search their chat logs

Or you can upload the screenshot and send a link inside of the ticket

[fossil coyote]

its on russian language

[vocal cedar]

Hello, is there no loot in arctic and underwater labs on Rustoria 2X EU on purpose? my wipe got fucked cause of that

[peak totem]

why am i muted for saying pakistan

[heady pasture]

i got kickbaned

nah admins be😴

[thorny dune]

This has been dealt with. Thank you!

[heady pasture]

but i still got queue

[eager linden]

How long can i AFK before i get kicked?

[heady pasture]

can i get queue skip posobly

[pastel harness]

nobody is answering

sorry

[eager linden]

My name is Hoppel, #1 in Germany!

[chilly falcon]

support please

[eager linden]

@chilly falcon verify game files

[chilly falcon]

ty

[slow pumice]

<@&274971100184576010> drag me in

i need help

[toxic shard]

What's up ?

[waxen copper]

gosh how long will it be until someone can fix my ticket, im trying to be calm and nice but ive paid money to play here and now i cant even do that 😦

[crude sleet]

why do i not have my discord booster kit? i have been boosting this server since april

[jolly isle]

@thorny dune can i get soem support please

[thorny dune]

Sorted in DMs!

[waxen copper]

pls somebody look at my ticket 🙏

[silver cloak]

<@&274971100184576010> eu small down

[little kiln]

Yeah what happen with eu small

[raven bison]

ill look

[still sand]

@lilac nova erro baned

<@&274971100184576010> i am get erro baned

[raven bison]

EU small being looked at

[plucky musk]

why moderation banned me for this reason? Disconnected: Banned: Play Elsewhere

[buoyant abyss]

Eu small problem found?

[near halo]

Eu small not work

[amber plover]

Read the chat before typing goofballs

[14:24] Dilly 🤴: EU small being looked at

[white knoll]

is eu small down?

[wanton igloo]

What happened to Eu Small?

[ashen plank]

can an admin ban the guys spamming chat in us long

theyve been doing it for 2 hourd

[royal hazel]

my friend bought me q skip and it doesnt work

[sonic swallow]

can you report players in here

[royal hazel]

is there anything admins can do? it charge him for it but it still puts me in 150q eu-long

[thorny dune]

Hey there, if you were already in queue make sure you leave and rejoin! If it's still not working, head to #payment-support and they will be able to help!

[sterile garnet]

Leaderboards on US Long are broken

[frail oxide]

why the hell is ther solo/duo/trio down

[terse atlas]

us long down?

[frail oxide]

all their servers

they getting ddosed

[terse atlas]

hmmmmm

[sterile garnet]

servers are restarting

[slow birch]

It is daily restart for the US servers right now

[meager flicker]

(Or there’s a scheduled restart lol)

[frail oxide]

how long??????????

[plucky musk]

why moderation banned me for this reason? Disconnected: Banned: Play Elsewhere

[meager flicker]

Up now it appears

[sterile garnet]

Leaderboards are broken for us long

[terse atlas]

i crashed lol so it was sussy baka

[frail oxide]

@slow birch how long bro

[terse atlas]

@plucky muskdo u have alt vac / game ban?

[plucky musk]

no

[slow birch]

They will take around 15 minutes to restart

[terse atlas]

☕

[sterile garnet]

LEADERBOARDS ARE BROKEN

[terse atlas]

im in support vc lets see

[frail oxide]

but who aksed

[sterile garnet]

People who can afford donator

[plucky musk]

admins?

[slow birch]

The message says everything you are no longer welcome to play within this community. You can appeal at https://bans.rustoria.co/

[terse atlas]

how do i appeal chat ban?

[slow birch]

Same link there.

[terse atlas]

i can talk in vc but not chat is that a mute?

i dont even remember why i would of been muted

[slow birch]

Any appeals need to be made on the site you would simply be told that in voice

[terse atlas]

ty

[near halo]

Will 3x no bps eu be wiping today even though force was only yesterday ?

[slow birch]

No issues Fish hope it gets sorted

[slow birch]

If you check #announcements it is normally posted there that only the 10x will wipe today.

[near halo]

Ty

[prisma prism]

can i talk with someone about ticket 147 on eu long?

[sullen karma]

any admins?

my teammate got banned for playing with hacker but nobody got banned in my team

he is banned for 7d and i think it is because of VPN

76561198811035087 PLZ CHECK IT

@@thorny dune@jagged escarp@slow birch@stiff widget@terse juniper@raven bison@quick escarp@regal wave@upper escarp

i need help

[upper escarp]

hi

What's popping

Has he made an appeal?

[sullen karma]

he goes to the website

and it says he isn't banned

plz check it

the wipe time is precious

@upper escarpplz

it is important to me

any1 cna help me????

[torpid nymph]

ADMIN.....

I NEED A ADMIN ASAP

[sullen karma]

@quaint patrol@toxic shard@zealous kettle@raw lily

[toxic shard]

Calm down guys

as it's stated on the website wait a bit of time and try again

[sullen karma]

no

it still says it

it must be vpn ban

@toxic shard

[stiff widget]

no need to tag every staff member @sullen karma

[sullen karma]

cause nobody treats it

[royal hazel]

what if they helping others think about dat

[sullen karma]

i need help

[royal hazel]

dont we all rust is broken patience is key

[toxic shard]

What your steamid ?

[sullen karma]

76561198811035087

@toxic shard

[dry pollen]

<@&274971100184576010> hello, i have VIP but im in a Que. i think i need my VIP to be activated

[wispy star]

I waited a week for a fucking ticket to get denied even though I say in a call with 3 mods and an admin showing more than enough proof 👍

[toxic shard]

Please stop tagging ...

[hexed nimbus]

#payment-support and make a ticket please

[sullen karma]

i'm so annoyed

[toxic shard]

You should be able to do an appeal on the website now

and stop tagging us

[sullen karma]

but i can't

[toxic shard]

you were not able but now you should be able

[sullen karma]

it says i'm not banned

[hexed nimbus]

wait about 10 min and try again if it still says that please send it as a mute appeal

[sullen karma]

it says the ban is denied

why : (

[red hound]

/report 1 mosey

[marble mantle]

Hey, @red hound

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[sullen karma]

my teammates are all not banned

but why he got banned

it is unfair dude

[lavish peak]

Did I actually get muted for saying "I love you in" in chinese when a clan spammed their name? EU medium

[sullen karma]

@toxic shard i'm sorry but i really need to tag

[slow birch]

Stop tagging people you have been told this several times now.

Admins are always reading this chat and see what you are saying but you have already been told what you need to do.

[sullen karma]

the ban is denied

but it is wrong

i need to appeal again but nobody cares

shitty rustoria

[radiant thorn]

Has anyone looked at my ticket?

[winter veldt]

!help

[sullen karma]

!help

: (

[slow birch]

Hey welcome to the discord how can we help you.

[winter veldt]

Where can I find support results?

[slow birch]

I am not sure what you mean support results?

Have you appealed a ban?

[winter veldt]

I opened a support request on the site.

[winter veldt]

yes

[slow birch]

If you visit the site again it should show an outcome or that it is still waiting. Appeals can take upto 3 working days

[royal hazel]

this is the man that try buying me my vip

he made ticket

[winter veldt]

can you repost the link

[slow birch]

There is sadly a limited number of people that can deal with payment issues they will reply in the ticket as soon as they can.

[slow birch]

!appeal

[marble mantle]

Hey, @winter veldt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[royal hazel]

ok thx

[winter veldt]

I can't see the support request I posted earlier

[slow birch]

Do you have your steam ID please

[winter veldt]

https://steamcommunity.com/profiles/76561198410877897/

[sullen karma]

can any1 answer how to solve the vpn ban

[slow birch]

Have you even tried to login again

[sullen karma]

i did

but it is denied

only one got banned

[slow birch]

Looks like your ban has been lifted.

[lavish peak]

!help

[slow birch]

The Appeal was accepted

[winter veldt]

thank you, i haven't tried it yet

[slow birch]

No worries you shouldn't have any issues getting back on.

[slow birch]

Hello not sure that is a valid command normally it's quicker just to tell us whats going on.

[winter veldt]

thanks

[sullen karma]

jamie can u help

[slow birch]

You clearly have not tried to log in to the game in the last 30 minutes

[sullen karma]

ok i'll try again now

yah i'm unbanned

but i waste 2 hrs

[slow birch]

Going on the way you did slowed things down none stop tagging staff doesn't speed them up

[sullen karma]

ok

[slow birch]

it hinders while we look at so many different things for so many different people who all feel there issue is the most important. Yet we keep coming back to see the same person spam tagging it slows us down. In future just post the issue and listen to the information given and you will be given the help you need but spamming slows us down to help everyone.

[lavish peak]

Did I actually get muted for saying "I love you" in chinese when a clan spammed their name? EU medium

[gusty anvil]

!appeal

[marble mantle]

Hey, @gusty anvil

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[left pond]

Open more VIPs

[lethal mantle]

!help

[west mica]

!slots

[marble mantle]

Hey, @left pond

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[lethal mantle]

could i get a refund on my vip

bought it for us med meant to buy for eu med

[west mica]

You will need to raise a #payment-support ticket

[waxen copper]

imagine, if the admins, looked at tickets

[terse atlas]

bruh appeals would be better if wo got reasons on deny.... like bruh

[left pond]

No, I mean vips are out of stock and im tryna buy that

[timid rock]

I followed the rustoria twitter and it says I haven't and it wont let me get the rewards what's happening?

[zealous kettle]

Try typing /auth again

[wary prawn]

ive got unlinked from steam when i type /auth it says im only on discord

but when i go to the website to link again it says im always link

[viral lintel]

Got banned for exceeding group limit with only 3 people on my team..,.

[vagrant gate]

!report

[marble mantle]

Hey, @vagrant gate

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[proper torrent]

/auth

[marble mantle]

Hey, @proper torrent

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[loud rain]

!appeal

[marble mantle]

Hey, @loud rain

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[loud rain]

i got perma banned for no reason

!help

[marble mantle]

Hey, @loud rain

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[light siren]

Uhm I just got perm banned for hacking and I dont have hacks o.o

[nova hare]

!appeal

[marble mantle]

Hey, @light siren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[honest jackal]

Hi i boosted this server but didnt got my kit?

if i go to rustoria site the link thing i am not allowed to press ''boost''

[tawny spire]

Make sure u have your discord and steam account linked on their website

[honest jackal]

i did

[tawny spire]

You prob just gotta give it a little bit of time for it to realize You boosted

[honest jackal]

https://gyazo.com/a1b4827b03fa7f782fc2858c4d174a6f

i boosted 1h ago

[near halo]

Hey I need help

Can giving your base away get you banned?

If it’s not even finished

[honest jackal]

Dont think so

[tawny spire]

No

R u on a group capped server?

[near halo]

I just got kicked I killed the two guys who haven’t been on since wipe and was talking to someone I guess I didn’t leave the group but I will

Is it a perma ban?

[tawny spire]

Pretty sure if u just give them the base and clear your self from tc and stuff u shouldn’t get punished not 2 sure tho

[near halo]

Bruh wtf I spent money on the server

Now I’m banned wtf

[tawny spire]

!appeal big dog

[marble mantle]

Hey, @tawny spire

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

Bruh I did that and it says I’m not banned

Wtf is going on

I can’t even load in

[boreal gazelle]

wait like 10 mins and try again if you were just banned

[near halo]

Okay

[boreal gazelle]

what does it say when you try to login

[near halo]

I’m loading in again but before it said I had too many players but I didn’t it was just me and one guy I killed my two friends and was about to leave group and got kicked for too many players now I can’t get back in

The two players haven’t been on since wipe like this is really irritating that I can’t get back in

[crisp flame]

I was the one who was Banned with Hunter and didn't know the rules how can I get unbanned?

[boreal gazelle]

https://bans.rustoria.co/

[crisp flame]

thanks

[near halo]

And when I did that it said I wasn’t banned

[boreal gazelle]

...

[near halo]

I was just letting metroz know

So it said 1-3 days but it can be done faster right? And does this go on like a record or anything cause this is my first offense ever?

[wintry smelt]

im stuck in a 53 player queue on us long but i bought vip a day before wipe

[near halo]

Do I have to wait 3 days or will my appeal help it go faster

[kindred stratus]

same here for eu long

[boreal gazelle]

#payment-support

[near halo]

me too

eu long

but no one looking ticket

[wintry smelt]

yea idk whats going on. this happened yesterday and i restarted my client, that fixed it last time but now my vip status isnt being seen by the server when i connect

[nova hare]

get your steam id ready for when an admin will help

[wintry smelt]

k

i already messaged my steam id in the template on the support ticket

[nova hare]

you sure you bought it for the correct region aswell

[wintry smelt]

definitely made sure of that at least 3 times now lol

[wet goblet]

I need help

[kindred stratus]

im having the same problem

[wintry smelt]

thats what i thought happened at first

[wet goblet]

I got kickbanned for vpn

[kindred stratus]

worked yesterday for eu long

[wintry smelt]

i blame facepunch

[kindred stratus]

purchased mine on the 25th

[oblique glacier]

Hey

Looking for help. I donated for the Hero pack on US 5x and it seems it has not linked to my account

[wintry smelt]

whats the average wait time on a response? this is a bizzare issue lol

[nova hare]

usually quicker but i think the main person who deals with this is luke and its a national holiday rn so hopefully not to much longer

[wintry smelt]

i get it. yall got a lot of servers

[magic fulcrum]

Hey i got banned

for hacking, i wasnt using anything i was on a banned vpn ip i think any admin can help

please

please help

[thorny dune]

Hey, if you'd like to post your Steam ID or send it to me in a DM I can take a look for you!

[magic fulcrum]

i dmed yo

[proper torrent]

I had VIP on US Long. then i bought a subscription VIP for the same server before my first timed out, now that my first timed out the server puts me in queue. Could someone help me with that?

[honest jackal]

@thorny dune Thanks for the fast help ❤️

[thorny dune]

Your welcome

[harsh jacinth]

i need admin help on EU Main now pls

somone to glitching meon wall

[solar hazel]

i’ve been waiting for a response from my ticket and it still says it’s being reviewed

i submitted it awhile ago and i’ve gotten no response

[zealous kettle]

I am not seeing any tickets from you. Did you make an F7 or a ticket?

[prisma pawn]

helolo admins

can you ban the guy who is baiting people for mute for 12 h? he is writing that who will first say pakistan will give him base

can you ban this idiot? nickname "СТРОГИЙ"

i can send screenshot about it

[near halo]

bro can you look vip6429 ticket

[zealous kettle]

!ticket

[marble mantle]

Hey, @prisma pawn

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

Hey I need help with a question

im waitin for 2 hours..

[wintry smelt]

any eta on when my vip will work again?

[zealous kettle]

Limited staff members are able to assist you. I apologize about the wait!

[wintry smelt]

gotcha

[proper torrent]

is everyones vip broken? mine for sure is not working atleast

[near halo]

Can I get my pvp kit moved to a different server?

[wintry smelt]

not everyone

[zealous kettle]

#payment-support

[near halo]

If I’m banned from one server am I banned from others?

[wintry smelt]

my other team mate is able to skip the queue

[solid monolith]

I was going to kick my friend from the group, I was going to take someone else instead, but we were banned, can you open 5x US server, never to do it again?

[near halo]

Same thing happened to me @solid monolith

[solid monolith]

I hope they lift the ban

[near halo]

And if I have to wait 3 days on a first offense ima just not play Ik it’s not a big deal for one player to not play the server but idk just really upset about this whole ordeal

is it possible for an admin to look at my ticket? vip-6431? my VIP isn't working for EU Long and i've been in queue for 1 hr 30 mins

[kindred stratus]

^

[ember sorrel]

I've joined steam group and everything else and still can't use /shop on /auth it doesn't say i've linked steam

[exotic rose]

Rustoria leaderboard isn't updating properly

[heady pasture]

I've been at you're next for the past hr

[wintry smelt]

how do i verify on discord

[thorny dune]

You can use https://rustoria.link/ to connect and verify.

[frosty python]

is insiding allowed on this server?

[thorny dune]

Hey there, please give this a few minutes and then try again!

[heady pasture]

I love to wait 7 hrs and 30 mins just to get stuck at you're next for another 1-2 hrs

[thorny dune]

Very sorry about the long wait, with a major update having just been pushed out the servers are doing extremely well and everyone wants to play!

[thorny dune]

Yes

[frosty python]

how is that fair

[thorny dune]

It's just a part of Rust, knowing how to trust is very difficult and sometimes it doesn't work out! I'm very sorry you had a bad experience 😦

[frosty python]

nah but on this server u automatically have all the locsk

[timid sable]

is placing hundreds of watch towers around someones base bannable?

[torn mesa]

I need help with the appeal of my ban to the Blacklist for a wireless mouse that is not considered cheating

can anyone help me

[umbral whale]

WHY DID MY STEAM LINK JUST STOP WORKING?

[fervent carbon]

Why do I have a ping of 166 and constantly teleport back?

[dusk path]

whenever i try to link yt this happens

[heady pasture]

Any ideas how long il have to wait in queue for you're next

[hexed nimbus]

depend when the next person leaves

[tall tulip]

there is a cheater on rustoria us main rn can u somehow get somone to look at him?
his name is Bongwater
steam id
76561198046744385

[hot root]

ban him

[umbral whale]

why isnt the auths working?

[remote marten]

https://medal.tv/games/rust/clips/naC6lLH05JKcN/d1337v5USzRX?invite=cr-MSxIUHAsMTU0NTgyMzks kid using macro in rustoria US mondays

[near halo]

look vip ticket pls

[wintry smelt]

still waiting here too brotha

one of the admins said its a national holiday so some of the main admins are out right now

long story short increased wait time :/

[cedar junco]

hi, i was wrongfully punished 1 month ago please i want my sentence lifted i am innocent

eu 10x

I can't login to the server

[heady pasture]

Bro come on the connecting went from 4 to 7 to 8 and I'm still waiting

[cedar junco]

@umbral whale help me

@thorny dune

[thorny dune]

I responded to you here #general message

[wintry smelt]

anyone else having issues with vip?

[flint eagle]

i jsut got got kicked from US long and i tried loading back in now i Have queue is there any way to get skipped

[wintry smelt]

been waiting to get on us long for a while

[flint eagle]

shits so annoying

[swift walrus]

cheating moron

pls help

[near halo]

Hey is there someone I can talk to about getting unbanned

Like an actual person

[silk sage]

can i record these lil kids screaming the n word at me and give it to a mod? shit is annoying

[wintry smelt]

record it

[silk sage]

does that work?

[heady pasture]

Bro still in queue

[wintry smelt]

im going to just reinstall rust and confirm im having no client side issues. ive been waiting on a response for almost 3 hours on my ticket so i dont know what else to do

pretty frustrating considering how big the first few days of wipe are...

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[heady pasture]

Like how is it possible to get stuck at you're next for 2 hrs
And this isn't the first time that this has happened

[calm rapids]

Hi, Ive tried to connect to Rustoria EU main today and twice been kicked off the server due to "Disconnected: Banned: Hacking".

even tho I dont remember playing on this server before and either getting ever banned on it.

<@&274971100184576010> <@&415898423460626432> <@&864870863957393458>

[toxic shard]

!appeal

[marble mantle]

Hey, @calm rapids

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[fading flame]

Been trying to get help on my VIP ticket and no response so far

[wintry smelt]

Still in queue with active vip. logged out of steam. checked to see if i bought vip on the right server and i did. reinstalled rust and im still stuck in queue

[toxic shard]

Make a #payment-support ticket

[wintry smelt]

i did 3 hours ago

[wet goblet]

Hey I was banned I was on a banned vpn ip is there anything I can do

[wintry smelt]

vip ticket 6430

[near halo]

look vip ticket pls

[toxic shard]

Only a limited amount of staff can manage them, they are helping as fast as they can

[near halo]

im waiting for 3 hours

[wintry smelt]

its a systemic issue then im assuming?

its basically bad luck if u cant log in

[wet goblet]

???

Do lmk if there anything to do

[near halo]

Hey

Are the U.S. severs supposed to wipe 5 hours ago

The 10x

[rich rivet]

is 10x no bps us wiping soon?

[toxic shard]

Looks like it wiped at the same time as the EU 10xnobp, we are looking into it and evaluating the situation

[rich rivet]

so is it rewiping?

[outer verge]

can i relink my dc to another steam account

[mortal charm]

where do i report someone

[toxic shard]

!reoirt

[mortal charm]

!report

[marble mantle]

Hey, @mortal charm

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[lavish peak]

got banned 12h for saying something close to this and he didnt xD

[unique dew]

if im not mistaking he avoids the filter by not typing the g's at the end

just /ticket him if you want to see him muted

[outer verge]

can i relink my dc to another steam account

[marble cloud]

there is no admins replying to tickets even tho there is "active admins"

the admins are not active at all

we have cheaters in a server and nobody is doing anything about it

you should take active admins out the description if there is no admins active

?

no admins gonna respond either

[flat turret]

Bro you need to understand that admin dont only have one server and only you to take care of they have so many servers and people that need help trust me admims are doing the best they can if you are dealing with a cheater make a ticket and f7 report and just wait a bit and I am sure an admin will get to it!

[marble cloud]

tacco stfu your a chat mod

https://media.discordapp.net/attachments/967522735343423548/971924025813127208/01877D15-1868-439B-A997-CE67D53DDC43.gif

you dont even moderate the server you monitor the discord

[flat turret]

If you do not need support go to #general

[marble cloud]

i needed support no admins are helping so

[toxic shard]

I don't see an active ticket open, do you happend to have a ticket number ?

[marble cloud]

https://tenor.com/view/discord-mod-discord-mods-mute-ban-kick-gif-18546458

[toxic shard]

(I had to guess your steamid)

[marble cloud]

its already over my teamates and i already hopping off the shitty server

[toxic shard]

Well unfortunately as I told you I tried to found out who you are and found someone corresponding, but ony see f7 reports and not opened ticket

I might be on the wrong person, if you are willing to solve the situation let me know

[fading flame]

Or we could stop dealing with this sped @marble cloud and look at VIP tickets

[kindred stratus]

can someone queue skip me atleast, its been 4hrs since my tickets been open, bought vip on the 25th worked yesterday, now it doesnt. even my friend @fading flame just gifted me vip earlier to see if it would work and it doesnt.

[grim skiff]

Marc are you sure if rustoria 10x us is wiping yet?

[toxic shard]

It won't wipe again

just got confirmation

[digital slate]

MARC

WILL RUSTORIA 10X US WIPE AGAIN TODAY

[fading flame]

@toxic shard cant you just que skip him if I send conformation of payment

[toxic shard]

we are not allowed to do that

[fading flame]

wack

[digital slate]

@toxic shard WILL RUSTORIA 10X US WIPE AGAIN TODAY

[toxic shard]

@digital slate

[digital slate]

message wont load

[fleet robin]

W Marc

[solar elm]

Will Rustoria 10X Wipe???

[toxic shard]

check above ... I just responded

[solar elm]

Will it?

I am in Serbia internet is bad

[fleet robin]

no

no wipe

[solar elm]

Thank

[fleet robin]

ye

[covert flare]

does it wipe again today or no

[grim skiff]

no

[quaint flint]

need help

@mellow tundra

[covert flare]

why would you wipe it at 11

like what is the point

[frosty python]

how do i make it so my team cant access my codes automatically

?

[timber bridge]

/clan share i believe

@undone flax How can I help

[undone flax]

reporting a cheater

2 month old acc

[timber bridge]

Please use /ticket add in-game 🙂

[undone flax]

k

[frosty python]

it doesnt work

[silent nymph]

i got banned cause my team leader invited 4th player same team as me can i get unban?

[undone flax]

ok sent ty

[timber bridge]

I cannot remember the same exact command... do /help clan in-game or /help it should show you what type of sharing you can turn on and off

[frosty python]

doesnt say

[timber bridge]

You will need to appeal @ https://bans.rustoria.co

[frosty python]

oh wait ty

[timber bridge]

Np

[quaint flint]

@timber bridge i just appealed how long would it take for someone to see it and how will they contact me?

[timber bridge]

Appeals can take 1-3 days but are are typically shorter for exceeding limits.

[quaint flint]

i wasnt even on a team and i was solo i got banned for exceeding team limit

[timber bridge]

Yeah unfortunately it is something that comes with teaming :/ you have to becareful.

[quaint flint]

so what happened was i was at outpost and i asked a naked to go make me a 1x1 so i would be safe and when i got the the 1x1 i was banned for exceeding team limit

[onyx flower]

My shi wont work

Ive been in the steam group

But it reset and now nothing is linked

[timber bridge]

What's not working?

[onyx flower]

hold on ill screenshot

[near halo]

luke wake uppppppppp i cant join server @balmy cypress

[timber bridge]

I am not luke bit how can I assist?

[onyx flower]

but i have steam linked

[wintry smelt]

Is there an average wait on support tickets?

[quaint flint]

so theres nothing i can do rn? @timber bridge

[wintry smelt]

im going on 5 hrs now with no vip lol

[timber bridge]

Just have to wait

[near halo]

i have vip but its bugged i think

[timber bridge]

Yeah one sec.

[timber bridge]

PM your steam id for me (https://rustoria.co/getmyid)

[near halo]

im waiting queue when i join server

[timber bridge]

Did you get it on the correct server?

[near halo]

ok

[onyx flower]

76561198027072323

[near halo]

yes, eu long 76561198872238873 my steam id

[timber bridge]

We only have select staff that can help with payment tickets due to the sensitive nature.

[onyx flower]

76561198027072323

[timber bridge]

One moment./

[timber bridge]

Please check https://donate.rustoria.co/account.php and verify the purchase was successful and on the right server if it was then you will need to wait for the payment support ticket to be answered.

[near halo]

ok thx

[unreal forge]

are servers wiping on sat?

[timber bridge]

Please do /auth again for me.

[onyx flower]

i did

[timber bridge]

Did everything link up as it should?

[onyx flower]

it doesnt say steam is linked

[silent nymph]

How do i know when i get unban

[timber bridge]

Steam is linked the 'steam' you see if for our steam group

[timber bridge]

Check the ban appeal.

[silent nymph]

how?

[timber bridge]

Visit https://bans.rustoria.co

[silent nymph]

thanks

[timber bridge]

How long ago did you join?

[onyx flower]

ive been in it since 2021 bro

[timber bridge]

Try to leave a re-join it..

[onyx flower]

i did

[timber bridge]

It will take sometime to update.

A lot longer than the other 'services'

[onyx flower]

it wont let me do /s bc steam is buugged

[gleaming hound]

Press the "Join" button on rustoria.link and see what it says

[onyx flower]

i did

[gleaming hound]

What does it say?

[onyx flower]

Im in it

[timber bridge]

Try to re-join the server and do /auth again

I think it is glitched.

We have done everything we can on our end.

[terse atlas]

cany kyack

[mental escarp]

my steam auth doesnt work

[toxic shard]

Yoiu seems verified

[terse atlas]

sits on kyack .. takes out paddel gets kicked

[mental escarp]

?

[toxic shard]

Looks like you have a network issue

I would recommand restarting

[mental escarp]

marc my steam auth wont work and ive been logged in for a while

[terse atlas]

yes i have network issue with my $600 router and 1gb ethernet

[coarse delta]

Can you help there is a thing blocking boats from exiting the fishing village on us mondays

[terse atlas]

i have

[toxic shard]

Do you have a microwave next to your ethernet cat 1 cable?

[terse atlas]

no lol

[simple cove]

im trying to build the second floor of my base and it says im too close to satellite dish but I can still place like 7 foundations away from my base in that direction?

[toxic shard]

then give a try to the restart

[terse atlas]

not just meh

[toxic shard]

Building areas are not straigth lines from floor to sky, it's bubbles

[simple cove]

that's just unfortunate

[terse atlas]

again after restart and not just me its the kayak when u take the paddle out must be a facepunch thing and being in safe zone may be effecting it bc i was able to paddel outside of the safe zone

[weary cipher]

why i can't check my stats on rustoria.co leaderboards ?

[terse atlas]

@toxic shard

[dry scarab]

how do I redeem discord kit

[idle turret]

btw on https://rustoria.link/dashboard it fails to link twitch account

[glad elbow]

how do i report people ?

[terse atlas]

f7 @glad elbow

in game goes to admins and facepunch

[fervent plaza]

We have a scientist in the ground in front of our base. We can't shoot it but it can shoot us. Is there any way we can get an admin on to help out?

[stone anchor]

yo

[hollow chasm]

theres a guy at outpost gerifing the drone shop on us long hes using all 3 over and over and leaving 1 idem in it

<@&274971100184576010>

[lean hound]

I GOT vip wensday for eu long and i typed in chat and i have a blue name

[uneven summit]

i need to talk to admins honestley

[honest cradle]

I need to talk to someone that is a mod of rust or something

people are saying the gamer word in game

I have pictures

[zealous kettle]

DM me

[honest cradle]

yes sir

[pallid blaze]

@spare widget can we talk 😦

[willow gazelle]

can i get unmute ummmmmmmmmmm i didnt know the meaning of a word and got instant mute i can send SS of what happen

[sterile spindle]

?appeal

[marble mantle]

Hey, @willow gazelle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[willow gazelle]

well its a 6 hour mute, responses are 1-3 days

[sterile spindle]

All I can say is still try and maybe you'll get lucky and it will get read sooner than that.

[ebon wadi]

um it doesnt say how much i have longer on my 1 hour ban

[timber bridge]

Send me your steam ID please.

[open oar]

i got muted for 12 hrs because i fell for the what starts with P and ends with N

can i pls get mercy i didnt know

[timber bridge]

I cannot unmute you but I can deal with the person that baited you. What server was that?

[vapid quiver]

guys how old of a game ban do i need to join the
servers?

[open oar]

rustoria long

[timber bridge]

https://rustoria.co/rules

[vapid quiver]

ok thanks

[spare monolith]

Need help from admin to change our codes, someone was trying to inside but i changed codes to loot before he could, is it possible for an admin to change our codes back? I have loot but he has everything else except tc

[timber bridge]

Admins will not interfere in-game.

[spare monolith]

LMAO SHIT SERVER

-30 VIPs

[timber bridge]

Sorry but that is how it is.

[spare monolith]

np u can lose ur $600 profits i guess

[timber bridge]

That is how it is man, there is nothing we can do.

There is nothing else to discuss unfortunately. Have a good one 🙂

[sterile spindle]

It’s your responsibility you gave the person the door codes and invited him to your team.

[gleaming hound]

You are going to stop paying for VIP because an Admin didn't change codes?

[spare monolith]

Nah just not giving money to a shit ass server

[sterile spindle]

Why call the server shit just because a admin can’t change door codes?

[gleaming hound]

We have a strict policy to not interfere with gameplay, it has always been like this. Insiding is also not against the rules on any of our servers. If there is anything I can do to help, feel free to give me a DM, if not have a good day.

[spare monolith]

maybe ur policy is shit

[sonic valve]

I got banned just cuz I was angry and said Bad words

I'm now talking with steam support trying to refund my money

👍

[spare monolith]

unfortunately he’s too stupid to realize we had secret loot room with 12 aks

unfortunately for him*

[lost tide]

!auth

[marble mantle]

Hey, @lost tide

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[blazing sedge]

I have evidence for a cheater right now, would love to see him banned

[timber bridge]

Please make a report with /ticket in-game

Any evidence you have please upload and submit the link in the ticket for admins to review!

[blazing sedge]

I made a ticket, but is there a chance that I can go into a call and show a clip?

[timber bridge]

It will do me no good to see it as I don't deal with them tickets. If you already submitted just make another ticket referring to your last ticket number (you can see this with /ticket list)

Plus our ticket system always sends your ticket to the next available admin.

[blazing sedge]

Fair enough, cheers then

[timber bridge]

🙂 Thank you!

[blazing sedge]

lmao he just got banned this second

best admins in rust

[timber bridge]

Our admins answer tickets as fast as possible 🙂

[iron surge]

EU 10X 76561197992779233 cheating cheating killed me shootiing through walls

[timber bridge]

Please use /ticket add in-game please.

[fallow bane]

!APPEALCN

[marble mantle]

您好, @fallow bane

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://bans.rustoria.co/

如果您在 https://rustoria.link/ 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[rustic marlin]

HARD CHEATING ON RUSTORIA US LONG

[marble mantle]

Hey, @rustic marlin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wraith nymph]

yo on Rustoria Eu LONG my HMLMG just fell threw the floor can an admin come grab it and give it

[timber bridge]

Admins will not interfere in-game unfortunately.

[wraith nymph]

bro what so its part of the game the LMG fell through a foundation?

all good

[timber bridge]

It's not intended to happen i'm sure and I would encourage you to report it via F7 > report bug

[thick rampart]

how to i appeal

i got false banned of this clip https://streamable.com/s0yjdg i am playing at 300 ping

[sour rapids]

!appeal

[marble mantle]

Hey, @thick rampart

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[thick rampart]

/ticket

[marble mantle]

Hey, @thick rampart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[thick rampart]

@timber bridge

[timber bridge]

Hello!

[thick rampart]

i was false banned https://streamable.com/s0yjdg i am playing at 300 ping

and i am not trying to wait a month to get accepted

[timber bridge]

You will need to appeal, the link was sent above by anngoose.

1-3 days typically.

[thick rampart]

so can i get a refund on my vip

then cuz it gonna take a month

[timber bridge]

You can check the terms and conditions here https://rustoria.co/terms if you feel you qualify then make a ticket in #payment-support .

[elfin mural]

yo can I speak to admin

[timber bridge]

Not an admin but how can I help?

[elfin mural]

can you dm its weird

[timber bridge]

Done 🙂

[fleet robin]

is this server going to have the feature where you can swap either old recoil or new recoil or was the guy that said that is a thing lying 💀 💀

[timber bridge]

Not sure if this is true or not however Rustoria will not be supporting the old recoil at all.

[fleet robin]

ahh sounds good, thank you

[timber bridge]

Here is something more you can read, A statement from the director of rustoria. #feedback-suggestions message

[fleet robin]

thanks

[timber bridge]

No problem 🙂

[polar shadow]

MY STEAM AUTH ISNT WORKING

Im in the group and its not working

[wintry smelt]

im like 8 hrs on my support ticket for vip

[celest geode]

are DLC items disabled on Rustoria long?

[timber bridge]

We only have select staff that can handle them tickets due to the sensitive information. Please be patient in the meantime. I am sorry it is taking so long.

[celest geode]

Can you answer my question?

[celest geode]

Cant neither dance, or craft pools/towels.

[scenic jungle]

anyone around?

[dark radish]

hi

[scenic jungle]

hi

[celest geode]

Can you answer my question?

[dark radish]

whats wrong?

[scenic jungle]

I sent u a dm 🙂

[near halo]

yo i boosted the server and didnt get my airdrop after doing /auth

Where do I go to buy pvp

[hardy mango]

@dark radish I Cant neither dance, or craft pools/towels.

[dark radish]

which server

[hardy mango]

US LONG

[keen jetty]

!appeal

[marble mantle]

Hey, @keen jetty

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dark radish]

i just crafted one and placed it @hardy mango

on US long

[celest geode]

I cant, like genuinely cant

[dark radish]

hm

[celest geode]

It doesnt let me craft any of the DLC items or dance.

[dark radish]

Just to be clear you own the DLC correct?

[celest geode]

yes, both of them

Voice Props & Beach one whatever it is

[dark radish]

alright, I'll have to forward this to the dev team so that they can take a look. Thats kinda odd...

[celest geode]

we can go into a call real quick and I can show ya on a screenshare (if u want 2)

[wary osprey]

us main has bad lag atm

[dark radish]

If you want to sure, I can watch for a lil bit

[celest geode]

which voice to I go into, or dms?

[dark radish]

#368790610783764480

[native garden]

User Script Abuser using hacks and killing everyone with autoaim

[timber bridge]

Please make a ticket in-game with /ticket add

[dense saddle]

Is there a way to direct download the map file for US Zeus? I'm getting an error that won't let my game download the map

[near halo]

i boosted the server and didnt get my airdrop after doing /auth

[spiral fiber]

Did US long just go down?

[edgy epoch]

<@&874995535881326632> fix rustoria loong

[dark radish]

you are not verified. Verify here https://rustoria.link/

[edgy epoch]

shit just went down

[spiral fiber]

ty fear, sorry.

[near halo]

Long is down again

[spiral fiber]

what else is new in the world lol

[near halo]

Guys please, I don't have real life friends. My friday night happiness is totally dependant if I can talk to nakeds on the beach. This downtime is ruining my friday.

US LONG DOWN

?

[vale sundial]

@near halo yep

[frozen coyote]

Omg so many sleepers with loot! Let’s goooi

[fervent plaza]

how long do i have to sit in the waiting for support

[spiral fiber]

Netsploit, do you know if this is the same steam auth issue the server was having a few weeks ago?

[frozen coyote]

La pweyessa

[spiral fiber]

long is up

[finite oak]

im trying to create a clan on the leaderboards and it just says error! check if the clan name you chose is taken! but its not!!! even when i spam random letters and numbers it says it!!!

please help me!!! save me!!!!

[wintry smelt]

Is there someone i can message to get some faster help on the vip thing or someone i can message about getting a refund?

idk what the issue is. im waiting in queue for the 2nd time today

theres no issue with my payment. my bank account has been charged. its literally just the server isnt recognizing my vip status

getting no response for almost 12 hours now doesnt make me want to purchase vip in the future

[timber bridge]

Make sure you are signed in.

[timber bridge]

Wdym?

[spiral fiber]

The server wouldnt connect connect a few weeks ago on just long, but it was a steam auth issue not a server issue

didnt know how long long would be down for. but it is up again. sorry for the bother.

[timber bridge]

[royal knoll]

why leader boards stll not working

[exotic thunder]

!appeal

[marble mantle]

Hey, @exotic thunder

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[exotic thunder]

!appeal

[marble mantle]

Hey, @exotic thunder

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wintry smelt]

can i get some help from an admin?

like i dont know if my ticket is just not submitted correctly but ive been waiting all day.

[grizzled furnace]

is there a way i can get help from admin in the rust server i placed a code lock in a unreachable spot and not its openable to anyone

/ticket

[marble mantle]

Hey, @grizzled furnace

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[polar jasper]

!appael

!appeal

[marble mantle]

Hey, @polar jasper

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[solar hazel]

ticket through the website

talked to aden about it and he said i should get a response soon

[green quest]

<@&274971100184576010> can you ban people for insiding cause we just got insided

[mellow tundra]

will DM

[mellow tundra]

/rules in game

[tiny parrot]

.

[fleet robin]

bals

[solar hazel]

k

[rain matrix]

<@&274971100184576010> what do if im getting put in que but i have vip

[mellow tundra]

@rain matrix #payment-support

[earnest nimbus]

i need a vpn whitelist, i am unable to join servers without one. i tried joining with my vpn already but it says im banned for playing with a hacker. my guess is someone got banned with the same ip as the vpn i was using

[mellow tundra]

@earnest nimbus dm me your steam id I can have a look

[earnest nimbus]

okay

[near halo]

how do i get my steam id

[mellow tundra]

https://rustoria.co/getmyid

[earnest nimbus]

go to steam profile, edit profile, then theres a link with a bunch of numbers

[terse atlas]

i forgot when does us long wipe again?

and like hr 2pm est?

[rain matrix]

already have ticket made

[mellow tundra]

okay, pleasse wait for luke!

[mellow tundra]

only on force wipe

[terse atlas]

well its wipeing the 7th no?

and at like 3pm est usally? from what i gathered from this channel

ya im confused now bc i got 2 different awnswers

@mellow tundra

bc i searched and talked to staff and said it was 7th so idk

[red hound]

Is management online、

Does cheating matter

us mondays Is this the server chat room

[sterile spindle]

Do /ticket in-game and you should also F7 report the cheater.

[red hound]

But it doesn't work

[sterile spindle]

/ticket or F7?

[marble mantle]

Hey, @sterile spindle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[red hound]

yes

[sterile spindle]

Or @red hound follow the steps above for the /ticket in-game

[red hound]

But it doesn't work

[sterile spindle]

Oh I’m not sure about that would have to wait for a admin to respond

But for sure F7 report him and he might get banned by that

[red hound]

Yeah, maybe

[sterile spindle]

If he is truly cheating

[red hound]

It's just possible

He'll change his name

Lock head body See me and I'll be killed

His base is near mine such We can't even go out

US mondays Where can I find his administrator

[raw lily]

@red hound You tried typing /ticket add [info on cheater] in game chat and it didn't work?

[red hound]

yes

No reaction

[raw lily]

Does typing /ticket respond with anything at all?

[red hound]

Forced to come to you

No response

[scarlet silo]

/ticket

[marble mantle]

Hey, @scarlet silo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

I got priority on US long but it still makes me wait un queue

[scarlet silo]

!appeal

[marble mantle]

Hey, @scarlet silo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[raw lily]

Go ahead and DM me a detailed description of the player and I can take a look. I will also checkout the ticket system and see if there is a problem, but it seems like others are able to report just fine.

[raw lily]

How long ago did you purchase VIP?

[red hound]

OK, thank you very much for your help. I will provide you with their 16 bit ID

[raw lily]

Perfect!

I'll take a look at them as soon as I can

[gilded flower]

is this the place to make a ticket about cheaters?

[raw lily]

!ticket @gilded flower

[marble mantle]

Hey, @gilded flower

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gilded flower]

thanks

!ticket

[marble mantle]

Hey, @gilded flower

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[raw lily]

Make sure you do /ticket add (description of cheater) IN GAME

[coarse delta]

Hey my team and I were having a problem with getting a boat out of fishing village earlier today. There appears to be an obstruction infront of the boat house. If you are able to remove it for next time someone buys a boat it would save the server some trouble. This is on US Mondays.

[raw lily]

Please create a ticket in-game by using /ticket add (description of problem) so that we can take a look into it. Requests like that in Discord could get lost

[red hound]

@raw lily 76561198418930058 76561198128510898 76561199028382951 76561198419739451 These are probably their staff. You can help me. Thank you very much

[coarse delta]

Ok thanks

[red hound]

@raw lilyPlease let me know if you have any response Thank you very much

[raw lily]

Will do

[red hound]

y tsk

[rigid geyser]

5x has crashed does it mean we lost all the stuff during the wipe after that?

[paper perch]

!appeal

[marble mantle]

Hey, @paper perch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[worthy ravine]

@marble mantle76561198441430882

@marble mantleVPN

@stiff widget76561198441430882 VPN

[stiff widget]

you can connect now!

[fresh holly]

@stiff widget

[stiff widget]

Hello

https://tenor.com/view/tag-kitten-dog-youreit-gif-21943852

[fresh holly]

I thought I was banned for using a VPN

can you help me?

[stiff widget]

!steamid

[marble mantle]

Hey, @fresh holly

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fresh holly]

I have made an appeal

@stiff widget

thank you so much, I have been unbanned

👍

[coarse warren]

i just got banned fro playing with a hacker when i never cheated or played with a cheater in my life we can all ss

CAN i please talk to an admin

[eager oriole]

same here

Admin pls

[coarse warren]

!appeal

[marble mantle]

Hey, @coarse warren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rustic path]

!appeal

[marble mantle]

Hey, @rustic path

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[eager oriole]

!appeal

[marble mantle]

Hey, @eager oriole

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[coarse warren]

i was in waiting for support nobody joined

i need help

[eager oriole]

same im not trying to wait till morning for one person to respond once, then have to wait another day for another single response

[raw lily]

@eager oriole If all you're trying to do is make an appeal, nobody in the support room can help anyway. That has to be submitted so an admin can review it directly

@coarse warren Depending on what you need, I might be able to assist

[coarse warren]

i was banned for playing with a hacker but hes not cheating can we screen share

[raw lily]

It seems somebody already spoke to you about this issue, correct?

When somebody in your team is publisher banned, like in your case, all teammates are banned, typically for 1 week or until the end of wipe. Unless the publisher ban gets lifted, there's not really much we can do and you're going to have to wait it out

[coarse warren]

yea but he never tried to help we want to screen share to prove we are not cheating

[raw lily]

We don't think that you are cheating. It's that you were associated with that player in game. That's why you'll need to make an appeal at https://bans.rustoria.co/ so that the banning admin can review the situation again and determine if your bans should be lifted

[coarse warren]

so my teammate is chetong?

[raw lily]

It would appear so. Rustoria did not ban your teammate, it was Facepunch themselves

[coarse warren]

so let him screen share to you cause he aint cheating lol

[raw lily]

We literally cannot lift that ban

Your friends best bet is to appeal with EAC at https://www.easy.ac/en-us/support/game/contact/appeal/

[wanton walrus]

hey us long has a rat hole where you can sit under solid ground and shoot people at at recycler

anyway to get this fixed its actually so broken and someone is already camping i lost and inv of comps

[near halo]

i bought premium for us long but dont have it

i have it on profile on website but it still puts me in queue

[marble ridge]

stay mad

[wind axle]

why is this happening

[wanton walrus]

1 didnt know it was bannable to sit under there but another 3 man group did it to me but glad i get banned for it great servers

[royal knoll]

eu long crash?

[wanton walrus]

@drifting marsh think your just way more upset about it than i was when it happened to me

yall lost a few tommy i lost a inventory of comps and didnt run to discord crying just simply said it was happening

[stiff widget]

!appeal

[marble mantle]

Hey, @wanton walrus

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wanton walrus]

1-3 days yall Capping right

[subtle kindle]

bro can anyone help me i was banned like a year ago because i got killed by a cheater and shit talked an admin,ive spent like 100$ on vip and prob have like 1k hours on rustoria is there any way i can get unbanned? my reason for ban is literally"play elsewhere" like lmao pls

like i was banned because i called an admin the f slur i think like im sorry i wont do it again pls unban me 😭

[stiff widget]

!steamid

[marble mantle]

Hey, @subtle kindle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[subtle kindle]

76561198359127980 please help me out bro lmao im actually begging

this is actually the only server ive been banned from im begging 😭

[stiff widget]

!appeal

[marble mantle]

Hey, @subtle kindle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[subtle kindle]

ive already made one

[stiff widget]

write the apology in there 🙂 @subtle kindle

[subtle kindle]

i made one like a year ago and it says apeal denied

like ill write a page essay on how sorry i am for calling the admin bad names

[stiff widget]

ohh

i found it sorry

I'll reachout to the banning admin but I don't have a lot of hope sorry!

[subtle kindle]

tell him im BEGGING

i will do CRAZY THINGS to be unbanned,thanks btw

[cedar junco]

why I got banned for no reason, why is this happening, when will my ban be lifted?

[tough bane]

?banappeal

[marble mantle]

Hey, @cedar junco

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[worn forum]

how can i send clips of a possible cheater to an admin

[subtle kindle]

@stiff widget not to rush or anything but how long do you think it will take??if i need to wright a 3 page essay of my sorry i will

[near halo]

why does it not give 10k stone on 10x and when have you guys changed that, its 5k on 5x no? its 1k on vanilla so why is it 7k on 10x

[subtle kindle]

nvm i wasnt

[near halo]

its write* not wright

[subtle kindle]

i was so happy i loaded in and i was sleeping so i got happy but the ban message just took longer to hit me lmao

[near halo]

grammarly might help you hit the mods/admins deeper and they might think about unbanning you

[subtle kindle]

im ganna install gramarly if they make me do i 3 page essay

(i will just lmk)

[vale tangle]

How to make ticket?

I wanna speak to the manager lol 🙂

[runic tide]

can i buy vip with my steam money

? so i give u a skin or something

[vale tangle]

no

[runic tide]

ok 😦

[vale tangle]

/ticket

[marble mantle]

Hey, @vale tangle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @vale tangle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[foggy cloud]

Hey, i cant join vip stack 68q now

[vale tangle]

How to speak to the manager!?

[stiff widget]

whats the issue?

[foggy cloud]

hi vip is not available at the moment and i am waiting in line what is the problem? @stiff widget

[stiff widget]

Hi there, make a ticket in #payment-support please 🙂

[foggy cloud]

I understand I opened it but it's been 4 hours

and i'm on the roof where i have to start the server and my kits are full

56q now

[opal hornet]

US LONG

DOWN

[vale sundial]

US LONG IS DOWN FOR THE THIRD TIME IN 2 days

[outer blade]

Us monday not able to load in?

[vale sundial]

im gonna demand a refund for my vip

because im losing time

[wary prawn]

sorry to ask it might be obvious but when is the wipe on the trio x5?

[chrome plinth]

hello i made a vip supprt ticked what the time it wil be seen ?

[thorny dune]

Hello and welcome to the Rustoria Discord! You can find all this information in #oldserverinfo, it's also conveniently in your local time!

[thorny dune]

Hey there! This will be responded to as soon as possible

[wary prawn]

ty so much

[near halo]

if I had a kofi supporter for everytime this disc went down I'd have enough for big grin <_<

[grave gate]

can you guys actually look at your report tickets

[hexed nimbus]

The get looked at constantly and get dealt with as fast as humanly possible. Sometimes it takes 5 min to look at and sometimes way longer depending on the situation so please be patient as the all get looked at

[nocturne scaffold]

any staff online rn??

[tough bane]

How can I assist you?

[subtle wharf]

/auth

I did /auth on server and no reward given