support

[marsh atlas]

any admins on

[marble mantle]

Hey, @marsh atlas

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wooden dew]

how often do payment support tickets get open?

[terse juniper]

Whats up?

[terse juniper]

How can we help?

[green reef]

I have 1 question.

Anyone of support here?

[terse juniper]

Please don’t hesitate to ask anything 🙂

[green reef]

Sorry, if i got a ban, for any reason, it's permanent? Becouse i "googling" but i can't fount nothing.

[terse juniper]

Did you try and submit an appeal? If not, can you head over to https://bans.rustoria.co and provide as much information possible 🙂

Usually takes 1-3 days but our admins try their best to get through everyone! ❤️

[green reef]

Denied... for that i guest here, becouse no one respond me from there.

It's mean it permanent ban?

[terse juniper]

Oh! When appeals are denied, usually that means its final (permanent) 😦

[spare widget]

@green reef Siv is right - it would mean permanent in most cases. Hopefully you find somewhere else you enjoy playing though

[green reef]

It is possible to see for how long is that ban?
And last question.
Can I buy - earn this unban becouse its tr**h that ban... he brokes my life xD

[spare widget]

Sorry 😦 People can't buy their way out of bans, unless it was a ban for some type of payment issue. As it stands now, since I'm familiar with your situation, it does look like your ban is permanent/forever.

We perm ban for hacking on our servers 😦 Since hacking really ruins a great game for everyone

but again, I do hope you find somewhere else you enjoy playing

[wooden dew]

@spare widget could you help with my payment ticket?

[spare widget]

Unfortunately I can't but the few who deal with those specifically are excellent and will always get back to you as soon as possible. Apologies for any wait with it ever

[near halo]

yo is there any chat moderators on

[wooden dew]

ok fair enough

[near halo]

we need one on the 10x no bps us some people have been spamming for 10 minutes

[spare widget]

Luke will get back to you soon enough and will have all the right answers/ will be able to handle anything regarding your issue

[spare widget]

I'll hop on

[wooden dew]

thanks

[green reef]

@spare widget Yes, but when you shout in a chat, you write! but no reaction from the administrators, and when this cheater prevents you from playing, you decide to buy this damn cheat so that somehow you can play, it's my fault, but this is the first time in my life I used a third-party program that was for 1 day , and it's weird that you can't get an appeal ... because I've been playing on your project for 3 years, and it's annoying, thank you)

I would very much like to receive an apology (

But okay.

[sinful coyote]

I have a website where hackers sell mouse macros. How can I report it

[full folio]

i cant open my tc

or do anything i can only auth and deauth

im in rustoria.co EU small

my teamate cant open either same as me

@spare widget

now we can open it but only from the side

we are alos building blocked can i please get some help 😦

[near halo]

most likely a tc is to close to yours that you dont have aith on

[nova hare]

^^^ what he said if your in a building blocked area you cant open a tc however if your in an authed area you can theres likely some overlap

[neon flare]

what happened to eu main

[tough bane]

Yes, sorry for the inconvenience. Please give it up to 10 minutes to automatically reboot.

[foggy bronze]

I need help

Any admins

[tough bane]

How can I assist you?

[foggy bronze]

Dm me

[spare widget]

@sinful coyote DM @misty scroll please

[ripe atlas]

@mellow tundra

[left pond]

Do u guys re-do maps?

[misty scroll]

What do you mean by "re-do maps" exactly?

[near halo]

What do I get from boosting?

[marble mantle]

Hey, @near halo

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[near halo]

Is the supply signal only on the modded server or also on like 2x vanilla?

[boreal gazelle]

Its not on the 2x vanilla since there are no kits

only on the servers that have the command /kit

[near halo]

ooohhh okay thanks haha

[left pond]

There's only 1 decent map rest are pretty bad for LONG Vote

[near halo]

i bought pvp+ but it says i dont have permission to use the kit

[sterile turret]

Hey, I just boosted the server, how do I access my in game kit now?

[spare widget]

https://rustoria.link/ You'd want to log in there with your Steam and then link your Discord account

Wait 5 minutes and then do /auth in-game and you should be good

[spare widget]

Make sure when you type it that you include the +, I messed up with that awhile ago, so "/kit pvp+" and that you got it for the correct server. People getting it for Trio accidentally buy it for 5x US NoBPs sometimes

If both of those are current, or if you got it for the wrong server, you'd want to open up a #payment-support ticket

[sterile turret]

Thanks!

[near halo]

i think i got it for the wrong server thanks

[spare widget]

No worries. It happens, always good to doublecheck that but a payment support ticket will always resolve that as soon as possible, just might be a little bit of a wait at times but you'll always end up getting it 🙂

[shy swift]

Is there a staff support ticket for the discord?

I got banned and it said come to discord

[hexed nimbus]

Should say a name with that message

[shy swift]

ok hangon

I've been playing on that server for a lil, I think our neighbors got mad and reported me

[spare widget]

@shy swift Hey, can you join Waiting for Support please?

[hexed nimbus]

👆

[shy swift]

brooo my friend doesnt want me to get a script check bc I was gone for a while, he wants to play on another server. Can I wait? (Im assuming)

He said its gonna take an hour

[hexed nimbus]

[spare widget]

There's no script check or anything

Just would like to talk real quick. No biggie

[shy swift]

Okay Ill join rq

[spare widget]

Sounds good

[slender goblet]

any moderators here i need assistance ? im in the waiting for support .

[hexed nimbus]

Dm me im unable to do voice right now @slender goblet

[gaunt quest]

Yo I have a friend @dawn bison who was banned perm from main because he was bagged into a cheaters base, he didn't know it was a cheaters base and his tm8s told him to put codes (they were said in chat) in the base to loot before the cheater got banned

[hexed nimbus]

If he got perm banned for that there must be more to it or it’s not the first time I bet. If it is the first he needs to make a appeal here https://bans.rustoria.co/ @gaunt quest

[undone wren]

where do I report a player?

[spare widget]

In-game you can do "/ticket add (your report with details)"

[undone wren]

thanks zen, f7 didnt work

[hexed nimbus]

F7 goes to eac, as mentioned above goes directly to our admins

[brisk drift]

Nice

[knotty compass]

I need an admin

[knotty compass]

We have cheaters raiding us

[mental moth]

!report

[marble mantle]

Hey, @knotty compass

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[bitter canyon]

yo idk if this is the right channel but me and my friends just got banned for exceeding group limit on rustoria 5x no bps solo/duo/trio but we kicked our 3rd member out of the clan before inviting another member

[mental moth]

!appeal

[marble mantle]

Hey, @bitter canyon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[alpine sparrow]

Bro please

any admin to help

!appeal

[marble mantle]

Hey, @alpine sparrow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[alpine sparrow]

OH MAN COMMON BRUh

[pseudo iron]

how do i report a cheater

[zealous kettle]

!report

[marble mantle]

Hey, @pseudo iron

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[celest patio]

g

[near halo]

hey so my ban timer has been finished for a while now and it still says im banned. no countdown anymore just a ban notification.

[mental moth]

How long ago did it finish?

[near halo]

30min or so

nvm it just now fixed itself

[mental moth]

Oh nice

[spring sparrow]

would you mind providing the time remaining for a EU Long vip slot to come back in stock? I have been periodically checking today and have had no luck.

[mental moth]

!vipstock

[marble mantle]

Hey, @spring sparrow

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[spring sparrow]

is there any alert i can set so when one comes up i can instanly purchase it?

[quaint cave]

<@&274971100184576010> Hello guys chinese guy on eu main but i cant report cuz i cant understand the letters

[mental moth]

No that i know of

[spring sparrow]

okay thanks!

[mental moth]

You can also put his steam 64 id instated of his name

[quaint cave]

How do i get his steam id?

[mental moth]

It should say in f7 when u select on his name

[quaint cave]

Sent a ticket and esp preaty obvious he has 400 hours 300 in last 2 weeks always sends his naked friend in front who has esp

[dark slate]

where do I report someone for racism

[mental moth]

!report

[marble mantle]

Hey, @dark slate

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[spare widget]

Is it in voice or text?

If it's voice, it's not moderated and we'd recommend temporarily disabling it in settings temporarily. If it's in the main text chat and it wasn't moderated, we'd definitely look into it asap.

[stable granite]

Hey @mellow tundra @toxic shard @spare widget we got raided by a 10 man team on the 3x no BPs US server https://cdn.discordapp.com/attachments/969661136075120764/970458484636274748/unknown.png

[dark slate]

voice and that doesn't make sense if I have a video but okay 😦

[spare widget]

Sorry but yeah, same response. Even with a clip we do not moderate voice chat. I hope you have more positive interactions though that balance it out

Sucks that some people are idiotic/obnoxious

[dark slate]

Why don't you ban if it's blatant evidence?

[spare widget]

@stable granite You'd want to report in-game with "/ticket add (your report with details)"

[dark slate]

Are you not allowed to?

[stable granite]

https://cdn.discordapp.com/attachments/672003086323154966/970470302578507836/Screenshot_2022-05-01_164218.png a screenshot of the guy who killed me. Just thought itd be cool if yall looked into it. i thought the team limit was 6 let me know if im wrong.

[dark slate]

That's stinky but thats how it is

[spare widget]

Multiple reasons- mainly the decision was made a long time ago that we can't moderate voice chat effectively. If we did for some then we'd need to do for all of it. Video evidence with that can be inconclusive as well or augmented. I'd absolutely give you the benefit of the doubt that someone was being stupid, but hopefully you understand our limitation in that regard. With the main text chat, it's indisputable and we'll gladly handle them

[spare widget]

No need to submit anything here. You can include a link to an uploaded Youtube/Streamable video or imgur link in your ticket.

[stable granite]

ok thanks i submitted a ticket\

[viscid plank]

How do i get banned for ban evasion but there is no reason

[spare widget]

I'll take a look at what's going on with you now

[near halo]

how long does it normally take for payment support?

[spare widget]

It's always as quickly as possible but it's only a few select individuals who handle that specifically, so there will be sometimes a bit of a wait. They'll always get whatever it is answered/resolved asap though. Apologies for any wait and definitely appreciate your patience with it

[spare widget]

Looks like you've already appealed and it's been denied as it stands now. I'll go ahead and reach out to the admin handling your situation. I would assume you might hear back from them sometime in the near future

[viscid plank]

I really dont care if i dont get unbanned I just want a reason for the ban

[mental moth]

ZenZen same thing in general

[spare widget]

Yes

https://rustoria.co/vanilla/rules

180 day minimum for 1 - more information via that link

Sure

Just send me your Steam 64 ID if you'd like https://rustoria.co/getmyid

Why are you deleting all your stuff?

Life goes on

I won't make fun of you

jk lol

[marsh ledge]

76561199215300631

[terse juniper]

[near halo]

+1 wish it were true

[marsh ledge]

so how old is it zen?

[spare widget]

Looks like you should be fine honestly. I'll reach out to the admin handling your situation and I'm sure they'll get back to you when they're available. I don't want to speak too soon but it's very likely you'll be unbanned

Well, you'd know because they'd DM you

I've already forwarded everything on

Should be good 🙂 Have a great day otherwise

Stop deleting your stuff!

Oh my lord

https://tenor.com/view/for-god-sake-just-leave-it-leave-it-let-it-go-dont-bother-drop-it-gif-15665312

[terse juniper]

You don’t need to delete your messages

[spare widget]

Okay, take it easy lol

[slow birch]

https://tenor.com/view/stop-funny-animal-cat-kitten-cute-gif-14191522

[terse juniper]

Cant be playing rust if you are worried with people making fun of you 🙂

[marsh ledge]

yea i feel that

[slow birch]

Have a great rest of the day 🙂

[marsh ledge]

u too 🙂

[simple shale]

where can I write a ticket for a racist group that keeps calling me the n-word?

[mental moth]

They only moderate text chat

[simple shale]

word thx^

I got video proof tho

[pseudo pond]

why cant i link my twitch or youtube??

[mental moth]

Even with proof they cant do much since it can be faked

[simple shale]

word i understand

[mental moth]

YouTube and Twitch don't work

[pseudo pond]

damn alrightr

thanks mr.frosty

[hollow vine]

we are getting merge raided on 5x no bps us

[mental moth]

!report

[marble mantle]

Hey, @hollow vine

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[hollow vine]

u did that already but they are raiding

[mental moth]

Its the fastest way you will just have to be patient

[hollow vine]

so just let them break rules to get the advantage

[supple rock]

@terse juniper did the 10 man gettaken care of

[terse juniper]

Hey friend. Our admins try their best to get through every ticket. We can’t be everywhere all the time, so please bear with us ❤️

[analog pumice]

Zen free our boy pro_vision!

[craggy moss]

how do you get verified

[thorn jackal]

How do I check if my ban appeal has been reviewed?

[mental moth]

!link

[marble mantle]

Hey, @craggy moss

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[thorn jackal]

How do I check if my ban appeal has been reviewed?

[craggy moss]

ah thank you

[mental moth]

You should get a message from the bot

But you can also manually visit the site https://bans.rustoria.co/

[thorn jackal]

Oh let’s go my appeal got denied

Imagine banning for something that happened 100+ days ago

[compact parcel]

Heya! Our gameban policy states that if you have a gamebanned alternate account within the past 180 days you are ineligible to play on our servers. If you only have 1 GBA, once it is over 180 days feel free to hop back over to the support channel and we can have another look into your situation.

[maiden laurel]

!appeal

[marble mantle]

Hey, @maiden laurel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[brittle sluice]

@spare widget check dms brotha

[abstract pivot]

I want to get vip and mine runs out on the 3rd is there a way to auto refill this month?

[velvet eagle]

can i talk to someone about my ban

[spare widget]

I'll pass it on to the admin handling your situation that you're seeing if you can talk about it. It does look like your appeal was already denied and I don't want to get your hopes up that anything would change. But I don't mind passing it on

Hope you have a good day otherwise

[velvet eagle]

thank you

are any admins on ive deen in wwaiting for support for almost 20 minutes

[spare widget]

No one else is going to speak to you about your ban 😦 It's the admin that's handling it and they aren't available at the moment. I've already forwarded your info on to them so if they're going to reach out, I'd assume they will tomorrow. At this point I'd consider it perm but we'll see.

[velvet eagle]

ok

[sour onyx]

how do i get unbanned if it wasnt my fault

[wary sleet]

You can make a ticket with an admin

!appeal

[marble mantle]

Hey, @wary sleet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[sour onyx]

!appeal

[marble mantle]

Hey, @sour onyx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[umbral whale]

HOW CAN I GET MY STEAM TO CONNECT

[wary sleet]

!link

[marble mantle]

Hey, @wary sleet

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[wary sleet]

Is this what you are trying to link?

[umbral whale]

IT SAYS I JOINED THE STEAM GROUP BUT NOT GIVING IT TO ME

!help i joined steam but wont give it to me

[karmic night]

Try and log out and back into the server maybe.

[terse juniper]

Please give it a few minutes for it to register 👌

[wild reef]

hey i need to speak with someone

please

admins

i just got banned

[spare widget]

Looks like it had nothing to do with us - looks like you were gamebanned by EAC, the anticheat that Facepunch, the developer of the game, employs

https://www.easy.ac/en-us/support/game/contact/appeal/

[wild reef]

im not cheating tho

[spare widget]

It's a big deal and it normally isn't reversed. Has nothing to do with us though. I'd recommend telling them that you're not cheating and seeing what happens

If it gets reversed, definitely let us know Good luck

[umbral whale]

LOL

[fleet lark]

HEY THERES A HACKER ON YOUR 5X NO BPS

[tough bane]

?ticket

[marble mantle]

Hey, @fleet lark

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[keen wedge]

so if i got this straight can i donate for both elite and legend and hero ? and redeeme each wipe ?

[spare widget]

Yes, they're separate

Same with like pvp and pvp+, they work on separate timers

[keen wedge]

@spare widget thanks for the answer! have a nice day mate

[chrome barn]

!appeal

[marble mantle]

Hey, @chrome barn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[haughty hearth]

Hello, I filed an appeal and it was accepted, but I was not unblocked, what should I do?

[paper charm]

bruh i met a random today, played like 2 hours with him and got banned for playing with a hacker

[cosmic pagoda]

any admin online i need heklp

[hexed nimbus]

What was the ban for ?

[cosmic pagoda]

hi can u help me miki

???? mike ????

any admin can hellp

[haughty hearth]

"Hacking"

[cosmic pagoda]

why i cant link my youtube and twitch in rustoria link ? @hexed nimbus

[haughty hearth]

There are screenshots, I can pass the check

[hexed nimbus]

Might be it’s been changed to a temp ban instead. If so you should see a timer

[hexed nimbus]

The don’t work due to a change the made in there API

[cosmic pagoda]

ok alsocan i ask something

[hexed nimbus]

Yes

[hexed nimbus]

What did it say when you joined the server ?

[haughty hearth]

Just a second, I'll take off the screen, I'm going in now

[hexed nimbus]

Mmhhh. This is something a admin needs to check as I can’t

[haughty hearth]

how do I contact him

[hexed nimbus]

If you see them talk to somebody just ask them as I do not know who is on rn

[hushed finch]

I can take a look, feel free to DM me

[hexed nimbus]

Or ask 👆

🤣

[hushed finch]

[haughty hearth]

Nice

I filed an appeal and it was accepted, but I was not unblocked

[hushed finch]

DM me, I'll take a look

[haughty hearth]

how

[haughty hearth]

ow

[dense sleet]

Pls any admin close to Jacob tell him to talk to me about my ban and check on him i dont think he is good

[spare widget]

I've already reached out and I'd assume there will be some sort of response soon enough. Thanks for your patience until then

I'll keep up with it though - feel free to message me later in the week if you haven't heard anything

[livid shadow]

WHO DO I GO TO TO REPORT

[elfin barn]

?ticket

[marble mantle]

Hey, @livid shadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[remote valley]

!appeal

[marble mantle]

Hey, @remote valley

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dense sleet]

Okay thanks

[fresh kettle]

!appeal

[marble mantle]

Hey, @fresh kettle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[remote geyser]

Add more vip for long eu

[hushed finch]

!vipstock

[marble mantle]

Hey, @remote geyser

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[sly spruce]

eh

how do i enable back auto door?

[neat pumice]

By typing /ad 5 (you can change the number, it indicates the number of seconds before the doors close)

[sly spruce]

thanks

[serene ingot]

good morning. I was banned again for unknown reasons. I do not use anything prohibited, I have had an account for many years with inventory. last time without explanation of the reasons banned and also unbanned. I didn't do anything forbidden. I have my own twitch channel where I stream rast and play on rustoria us small and nothing more. relax, I want to change the fertilizer in the city

! appeal

[green dock]

Banned for playing with cheater but im sure that i have not played on these servers before 😄

[serene ingot]

I have this for the second time. I wake up in the morning "disconnected: hacking" no explanation. during the game it does not ban, anti-cheat does not ban, it does not ban on other servers. I have a twitch channel and streams on this server, I just have complete proof that I am clean. The first wipe I play with a friend, the rest of the time I play solo. why the banyat is not known

[cold coyote]

!appeal

[marble mantle]

Hey, @serene ingot

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[serene ingot]

thank you, I hope my appeal will be considered much faster than last time. I get tired of shooting on the training server for three hours while I wait

[hexed nimbus]

Standard responce is between 1 and 3 days

[slow birch]

What is your steam ID

[buoyant condor]

Hi!

I hace a problem. I have freezed unto into the Game

[hushed finch]

Are you having trouble moving? Like frozen in place can't walk?

[near halo]

i need help with a max team limit ban. im pretty sure this cunts as a technicality

[buoyant condor]

I cant mover

[hushed finch]

Please DM me with your information and I can take a look.

[hushed finch]

Restart Rust, it should fix the issue.

[buoyant condor]

OK

[near halo]

u get my dm?

[serene ingot]

https://steamcommunity.com/id/4heaven/

Was my appeal denied? why?

[serene ingot]

Was my appeal denied? why?

[serene ingot]

https://steamcommunity.com/id/4heaven/

[hushed finch]

Your appeal was accepted, looking into it now.

[serene ingot]

thank you very much

[slow birch]

Should be good to go now

Could take 5 - 10 minutes to go through

[serene ingot]

THANK YOU! thanks for helping me quickly

have a good day!

[golden flume]

how to enable automatic door?

everytime i use /ad its says "automatic door has been disabled"

[pseudo bear]

Use /ad 5-20

[golden flume]

ty sm ❤️

[pseudo bear]

like put a number and thats how many seconds it will stay open b4 closing :)

[golden flume]

ye ye i see

[pseudo bear]

Cool mate have fun :)

[deft merlin]

need help, adminss

[hexed nimbus]

How can I help you

[deft merlin]

It all started with the fact that playing on the Rustoria EU main in my team banned a player (anti-cheat), after the rest, you can find out a more detailed reason for the ban, what did this player violate?

[hexed nimbus]

If the person got banned by EAC he was using cheats. The rest of the team will also get banned due to association you can appeal this ban here https://bans.rustoria.co/ take note that there still will be a punishment in the form of a 7 day temp ban

[deft merlin]

how to attach a photo?

[hexed nimbus]

You can dm it to me

[gleaming thorn]

Do the vip kits only give resources? No guns?

[boreal gazelle]

Pretty sure it says it when you buy a kit and different servers have different kits and some give guns while others dont

[bleak talon]

Eu main DEAD!

[boreal gazelle]

Give it 10 minutes if it crashed it should autoboot back up

[gleaming thorn]

Yeah I was looking at the 3x US no bps. Their vip kits only include resources.

[safe mica]

is main ei down?

[boreal gazelle]

@safe mica

[safe mica]

yeah but did it?

[boreal gazelle]

didnt check myself but lot of people were complaining about it so id assume so

[safe mica]

ok

[near halo]

Anyone know max team ui

[hybrid grove]

where do i find the 2x vanilla map

eu

[lyric rock]

8 from what I know

[bronze kayak]

Should be this one
#wipe-feed message

[ivory turret]

Sorry to bother you administrator, I am a player of.co server, I was banned from the server due to the problem of VPN, I hope the administrator can help me lift the ban, because I did not violate the community regulations

[rotund adder]

discord ban appeal?

[ivory turret]

no

[sly spruce]

this sounds like ur guilty xD

[tough bane]

?banappeal

[marble mantle]

Hey, @ivory turret

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rotund adder]

@tough bane can you appeal discord bans somewhere?

[tough bane]

What is the exact issue?

[rotund adder]

idk tbh, i got banned 2-3 years ago on this discord and am trying to get unbanned

[tough bane]

You got a new account and the discordtag /id that belongs to it?

[rotund adder]

apex#8701 is the one banned

id is 529510465567719439

[tough bane]

can you only post the id? I am currently on phone

would make it easier for me

[rotund adder]

529510465567719439

[tough bane]

I will dm you a little text

[rotund adder]

ok

[ivory turret]

/76561198377025798

[charred idol]

I didn't hang out with cheaters. Why ban me?

[tough bane]

?banappeal

[marble mantle]

Hey, @charred idol

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[spare widget]

Should be fine with that now. Hopefully no issues moving forward. Looks like there were problems in the past but there won't be any from this point on

[golden flume]

how to place mining excavator

it has to be on some flat place or can i place it on foundation?

[hexed nimbus]

On ground but need a survey charge to look for rss in the ground and then place it on the hole

[near halo]

why can't I pick up a booster kit and can't connect a booster if it boosts the server

[zealous kettle]

!link

[marble mantle]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[golden flume]

ty

[charred idol]

why banned me

[spare widget]

Wait 5 minutes and you should be fine to join! 🙂

Thanks for your patience with it - I believe it was a VPN issue

[wild reef]

hey can i talk to anyone

about my issue?

[terse juniper]

Hey friend. If its regarding your ban, you were informed yesterday that it was provided by EAC, the actual anti-cheat of the game. We can't assist you with that type of stuff. You are better off trying to contact the game developers because EAC bans is nothing to do with us. 👍

[near halo]

dont work

why can't I pick up a booster kit and can't connect a booster if it boosts the server

[empty arrow]

Can I extend my vip somehow by paying

Because I need it for force but it’s out of stock

[terse juniper]

Of course! Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php 🙂

[wild reef]

is there any way i can hold pause my vip from now till i get un banned, i just bought it 1 week ago

[terse juniper]

For that, I would recommend heading over to #payment-support ❤️

[analog pumice]

#freepro_vision

[still pier]

I have no

idea why a mistake will have 10days ban

I appealed on the website and really tell truth

[south totem]

yo what happened to rustoria us main?

[wispy loom]

Could you elaborate please?

Server is up and running

[south totem]

for some reason i disconnected out of no where and erver didnt show up

[wispy loom]

Did the issue fix itself shortly after?

[still pier]

@wispy loom do you have the time help me to check out a ban

[wispy loom]

Ban appeals go through our website

I read you already have appealed

[near halo]

why can't I pick up a booster kit and can't connect a booster if it boosts the server ( get connected discord)

[still pier]

yeah I did

[wispy loom]

You need to link your Discord at https://rustoria.link so the system knows you have boosted

[still pier]

And the truth just like what I said ,but it still like 10 days ban

I will just miss the force wipe bc that

[wispy loom]

Association ban?

[still pier]

yeah

I dont belong to their team

[wispy loom]

Yeah you will have to wait out the ban duration unfortunately

[still pier]

that's what I said

I know what is their code then I want to going deep

sad ban

[rough wagon]

Hello, I was banned for a reason hack but I have never used cheats in my 6200 hours. I did not have access to your ds. and just got my hands on it, I wanted to fly into a server and was looking for an opportunity to contact you. Maybe this is an administrator’s mistake. I sincerely don’t understand how bans are issued on your project

https://steamcommunity.com/profiles/76561198412766199/

[raven mist]

Hi @rough wagon You should be good to connect again! Have a nice day 🙂

[tacit horizon]

q3 they are teaming on me 5x trio us

[wary sleet]

!report

[marble mantle]

Hey, @wary sleet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rough wagon]

@raven mist Thank you!

[proven ravine]

can i get some help please? i need to talk to an admin

[worn python]

yo please can i talk to an admin please need help with something

[hexed nimbus]

Dm me can’t do voice rn

[pseudo bear]

i got it

[hexed nimbus]

[normal cave]

I have got a ban, (Ban evasion) When i appeal it says i dont have a ban.
What do i do?

[near halo]

I cant build it just say "not enough space" but there is space+

[stray rock]

whats the link

[wary sleet]

Link for what?

[slow galleon]

Hello, I was banned for a reason hack but I have never used cheats in my 5788 hours. I was banned 1 month ago , My support request is permanently closed, I can't create support , I think my ban is admin error , I've been playing clean for years, I don't have any bans on any server I will be glad if you help .
https://steamcommunity.com/profiles/76561198212237020

[north pike]

Will EU LONG Restock?

[west mica]

!vipstock

[marble mantle]

Hey, @north pike

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[white rose]

What has happened to underwater labs on Rustoria 2x Vanilla EU? nothing spawns on eighter of the labs

[balmy knot]

cheaters on eu 3x no bps i need help

[marble mantle]

Hey, @balmy knot

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rotund zinc]

!appeal

[marble mantle]

Hey, @rotund zinc

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[white rose]

!help

[normal cave]

/ticket

[marble mantle]

Hey, @normal cave

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[white rose]

Underwater labs is not spawning on Rustoria 2x Vanilla (Eu)

[dreamy bramble]

Guys pls ban cheater duo on Rustoria eu small

He play with Wall hack

[west mica]

!ticket

[marble mantle]

Hey, @dreamy bramble

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[glossy vapor]

Vanilla EU Medium
IP: connect medium.rustoria.uk:28015
🇪🇺 Thur @ 4PM CET (Bi-weekly)
🇺🇸 Thur @ 10AM EST (Bi-weekly)

isn't it force so it wipes for everyone at the same time?
it says it wipes for NA at 10AM and EU 4PM isn't it suppose to wipe like 9PM EU? and same for na?

[worn python]

is there any way to talk to a game admin

[near halo]

EU MAIN DOWN

[manic oriole]

yes

[near halo]

admins do you know eu main is down

[wary sleet]

how long has it been down for?

[craggy ivy]

5 min

[wary sleet]

give it a little bit and i will contact the admins shortly

[north crest]

EU Main booting up

[white rose]

also empress

Underwater is broken on Rustoria EU 2x vanilla (Monday)

nothing spawns

[near halo]

how to reply to ticket

[terse juniper]

At the moment, you can't reply to tickets. You will have to submit another one 🙂

[near halo]

oke

any admin online at rustoria 3x vanilla?

[white rose]

@terse juniper Why is not underwater labs spawning anything?

[hollow needle]

Is the map vote long channel for US long

[hollow ridge]

my friend's game keeps timing him out and he gets constant rollbacks

only on us 3x

[tepid robin]

Yes it’s for both US and EU long.

[hollow needle]

Ok shank youuuuu

[proven ravine]

Your lack of knowledge admins just got me raided by cheaters, congrats rustoria creators you’ve hired morons.

And as for chat moderators, they’re just as stupid

[keen wedge]

Any moderator that can dm me? Got a question. Cheers!

[hushed finch]

👋

[white rose]

me2 @hushed finch :)

[hushed finch]

Feel free to send me a DM

[hushed finch]

If you still need some help, feel free to send me a DM. I’m sorry that you got raided, but I still can take a look at your ticket. Thanks

[sturdy island]

if u have a video they could help u

but if a cheater toggle what they can do?

[proven ravine]

Exactly… it’s bollocks but we’ve got it, sent it and waiting for it to be reviewed AGAIN just sucks

[near halo]

/ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[golden heart]

!appeal hello i have a problem to connect i am french i have trouble speaking i was banned for hacke can i have more explanation

[marble mantle]

Hey, @golden heart

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[golden heart]

hello i have a problem to connect i am french i have trouble speaking i was banned for hacke can i have more explanation @hushed finch

[misty scroll]

Please go to https://bans.rustoria.co/

[golden heart]

ok

[misty scroll]

Write why we should unban you

In a message on the website

[golden heart]

Someone speaks French

[misty scroll]

Yes @toxic shard

[slow galleon]

Hello, I was banned for a reason hack but I have never used cheats in my 5788 hours. I was banned 1 month ago , My support request is permanently closed, I can't create support , I think my ban is admin error , I've been playing clean for years, I don't have any bans on any server I will be glad if you help .
https://steamcommunity.com/profiles/76561198212237020

[golden heart]

@toxic shard Salut marc j'ai un problem je viens de voir que je peux pas me connecter la raison du ban Hack j'aurais avoir plus d'explication jai du mal avec l'anglais tu pourrais voir avec moi en Vocale j'attend tas repense merci

[glossy vapor]

<@&274971100184576010>

[misty scroll]

hello

[glossy vapor]

Hi can you please support?

[misty scroll]

Yes, it wipes at force. All servers do.

[glossy vapor]

so what time does it exactly wipe for na and eu Rustoria EU Medium

[misty scroll]

The information there is displayed correctly, however force wipe overrides any schedule.

Force is at

[marble mantle]

Hey, @misty scroll

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CEST.
<t:1651773600:F> (your local time) is the time of the next force wipe and it will happen <t:1651773600:R>.

[misty scroll]

^ Whatever time it says here is your local timezone.

[glossy vapor]

thanks

great support man!

[left wigeon]

do u get banned on this server for having a banned alt acc?

[misty scroll]

If you are talking about a gamebanned alt, then yes. The exact rules regarding this are listed on our website: https://rustoria.co/vanilla/rules

[tall lichen]

hey is there any admin here , i need to write an appeal in regards to being banned from playing these servers without knowing the guy was using cheats. its been about a year since its happended and was wonderinf if you guys could lift the ban.

[wary sleet]

!appeal

[marble mantle]

Hey, @wary sleet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tranquil crescent]

ANY admins can help me?

[low siren]

hi! can anyone tell my why my ping is 31000 on this server and 3 on others?? other ppl in my group feel good

and now i got banned... on 11 min

[wispy loom]

Hi, feel free to DM me if the issue persists

[craggy sundial]

can any admins give me some help

[jovial torrent]

Will there be more VIP slots to buy for EU Long, or is it already at max capacity?

[wary sleet]

!vipstock

[marble mantle]

Hey, @wary sleet

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[final raft]

@wary sleet 👍

[wary sleet]

An admin with an answer to ur question will be more likely to see it here

[final raft]

ok

you know if I am able to change my vip to a subscription vip at all?
so it renews for this wipe

[upper escarp]

Hey @final raft, I would make a #payment-support ticket for that :)

[near halo]

how do i ban appeal

[nova hare]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wind heath]

hi

our heli is stuck on us main 2x

[plain vector]

Thompson. TiTi 2x eu using esp/ Crude Oil aswell 35x reported noone helps out

they are raiding us currently with esp/aimhacks and these mods dont do shit

[wind heath]

its stuck on oil in the crane

scrap heli

please zen!!! we need you!!!

[spare widget]

@plain vector We're constantly following up on every single player concern. I'm sorry that you're a bit frustrated but I can assure you catch a ridiculous amount of cheaters and rulebreakers. It's not helpful to call them out in chat, voice, or any public space like on discord, since it makes any investigation more difficult. Your ticket will be looked into as soon as humanly possible, assuming you sent in a ticket in-game with "/ticket add (your report with details)". Thank you for your patience until you receive a response

[wind heath]

zen can you fix it rq please we gotta get off oil

[spare widget]

I can't interfere most likely 😦 It's just how it goes. I can come take a look but it's just one of those goofy game things

Your adventure just got a lot more exciting

[plain vector]

Thank you for your patience while we are currently getting bombed by a 10 man deep with esp. No problems. we only have been sending reports the last 3 hours about them

[wind heath]

but please just spaawn a new one wwe have been trying for 30 mins to get it off

at the end of the day we still brought the heli so it wouldn't be abusing if you move it

can you hop on and move it you'll do us a big favour

Rustoria US 2x on large oil rig

[spare widget]

Looks like your team was just sending in F7s? Which go to EAC, a completely separate entity

I do see the ticket that just came in 6 minutes ago though.

[wind heath]

zen you coming to see

[spare widget]

I will, just finishing up with someone else right now

but please don't get your hopes up

[wind heath]

ffs ddam it

its not even official how would it be admin abusing

its game design

[spare widget]

You all really wedged that thing in there. Holy smokes

May be time for a new pilot

https://tenor.com/view/randy-quaid-whiskey-pilot-drinking-gif-15160583

[wind heath]

i am the pilot it got stuck then i took off and it got wedge

please move it out and we will be very happy ❤️

[wary sleet]

😂

[spare widget]

Yeah, looking at it lol It's really freakin' in there

[wind heath]

yep we all have tried to get it out

[spare widget]

It wouldn't be fun if admins babysat you in Rust. Seems like a grand adventure awaits you

https://tenor.com/view/enuganti-gadinator-gif-23916310

[wind heath]

NOOOOOO

[spare widget]

https://tenor.com/view/happy-dog-swimming-pup-puppy-gif-16706636

[wind heath]

please zen

its not abuse

[spare widget]

It'll be something you'll look back on with your team and go "Wow, that was like a whole thing. I'm glad we don't have to do that again"

[wary sleet]

I once pushed a minicopter out of a tight spot for an hour just to crash it into a base that didn’t render

[wind heath]

you cant push it tho

[spare widget]

Hire someone to rescue your group

[wind heath]

YES THATS YOU LOL

[tropic steppe]

as

[tough ermine]

Hi, i have a case where i logged on and was banned already so i dont know what the ban is for and since i didnt get no response from the appeal apart from "denied", would you be able to help me with what the ban was for, i wrote a week ago and an admin said he would try look into it but i thnk he forgot since i have not heard from him

[spare widget]

I'll take a look right now

[tough ermine]

Thank you

[spare widget]

Yeah, it does look like you're banned. I've passed on that you're reaching out and I'd assume you may hear from the admin handling your situation if they think something is going to change with it

Otherwise, separately from Rust, I hope you're great and we'll see if there's any update. If you don't hear from them then I'd assume that's your answer at the time

I unfortunately can't give any more info on it so you'd just have to wait to see if you get a message

[tough ermine]

iv been trying to get support for a while, thank you for your help, i am genuinely confused as i was logging on and found out iv been banned while i was offline and therefore i cant even appeal properly if i dont even know what ban is for

[spare widget]

I would just recommend playing elsewhere and then wait to see if you hear back

If you try to log on it should put a title on your screen for the ban reason, but there won't be more information than that so I don't think it will give you the answers that you'd prefer

[tough ermine]

yeah it says "hacking" so i dont know much more than that, this is why im trying to find out more info, maybe there was a mistake.

[pastel comet]

Unban from ltm I need the free giveaway vips

Don’t say there is giveaways here I need the most chances possible

[nova hare]

thats a seperate discord server

[raw vigil]

why do i get this when trying to link youtube

[spare widget]

@raw vigil Youtube doesn't link, same with Twitch

[raw vigil]

rip

[spare widget]

You'd just want to have Steam, Discord and a Twitter account

[raw vigil]

oh but i was tryna get the loyalty thing

[spare widget]

Could be re-established someday but no ETA on it. Would assume there'd be an announcement if so

Yeah, you should be able to get it with Steam, Disc and Twitter I think

[raw vigil]

legend got it

thanks

[hexed bay]

hi can i talk to mod please

[feral bobcat]

sure, just join #368790610783764480 🙂

[glass tapir]

Same

looking to get a 3+ year old association ban appeal

[feral bobcat]

!appeal

[marble mantle]

Hey, @glass tapir

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[glass tapir]

ty

[feral bobcat]

np

[robust trellis]

I have a question

[feral bobcat]

yes 🙂

[robust trellis]

Can soemone get banned for using game filters for night advantage

thats a 3rd party used to gain advantage right?

[feral bobcat]

im sure u can't, cause it is allowed in the game itself. if im correct it is allowed on rustoria also.

[torpid flame]

I need some help

[glass tapir]

@feral bobcat how long do you think it will take for an appeal?

i just submitted it

[wary sleet]

You cannot get banned for it 🙂 99% sure

[feral bobcat]

it takes about 1-3 days, but it can be even faster

[glass tapir]

ok

[torpid flame]

we are building a base, but for some reason their is some places that it should be letting us build but it wont, and we cant build now

[robust trellis]

thats kinda like unfair tho? what about the people who dont have a nvidia gpu?

[wary sleet]

Lots of streamers actively use it so I would assume of it was an issue they would’ve make a fix or say something

That is true

[feral bobcat]

it's kinda impossible to monitor, if it would be dissallowed

[robust trellis]

well thats cheap asf ig im gonna start using it, just assumed since it was 3rd party used to gain an advantage over average players that it would be bannable

well i have someone confessing he was using it shooting me in the middle of the night when i cant even see him

no flashlight or anything but ig ill just fight fire with fire

[feral bobcat]

but i've heard that facepunch will be removing it some time in the near future 🙂

[stuck gale]

yo admins can you get banned for using night time filters
????

[feral bobcat]

it is kinda op tho

[final raft]

is someone able to answer my #970800958932123769 ticket

[feral bobcat]

nope

[stuck gale]

okay thx

[wary sleet]

It is definitely op haha

[feral bobcat]

like too op

[torpid flame]

can someone answer me

[feral bobcat]

yeah sure

[pastel comet]

no way

[feral bobcat]

what do you need help with?

[pastel comet]

thats why i asked for an unban @nova hare lmfao

[torpid flame]

wisard i already said what i needed help w above^^^

[feral bobcat]

can u join #368790610783764480? just so i can see 🙂

[near halo]

how do I appeal

[wary sleet]

!appeal

[marble mantle]

Hey, @wary sleet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

I would like to appeal again

[wary sleet]

i dont think you can appeal twice but you can talk to an admin about your appeal when one is available

[deft socket]

for some reason I can upload pictures to signs but cant see them my team can see them. Even if my team uploads them I can not see anything anyone know why?

[spare widget]

@deft socket Hmmm that's odd. Game options, "Hide Signs" enabled?

I would think unlikely but worth asking

[deft socket]

ill have to check real quick it use to work and i never changed but ill look

[deft socket]

yep that was it

[spare widget]

Hell yeah

Glad it's sorted 🙂

[deft socket]

lol some how it got changed let me see if i can see the sign now

yep that fixed it thanks for the info im still new to the game

[spare widget]

No problem. Always will try to help with anything we can

[final raft]

?

[timber bridge]

Only select staff can handle them type of tickets due to the sensitive nature, they will answer as soon as possible.

[final raft]

ok thanks, are you able to speed it up at all by letting higher staff know?

[nova hare]

its a completely different discord server that isnt moderated by us or run by us your in the wrong place is what i meant

[glass tapir]

<@&274971100184576010> looking to get my ban for association appeal looked at. Trying to play wipe with the boys but this ban was like 3+ years ago as I haven’t played rust since.

[zealous kettle]

!appeal

[marble mantle]

Hey, @glass tapir

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[glass tapir]

Already in, just need it to get looked at

[hushed finch]

!steamid

[marble mantle]

Hey, @glass tapir

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[glass tapir]

76561199074273364

@hushed finch

[hushed finch]

Looking into, thanks

[glass tapir]

no, thank you!

[wheat kite]

!appeal

[marble mantle]

Hey, @wheat kite

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[slow galleon]

Hello, I was banned for a reason hack but I have never used cheats in my 5788 hours. I was banned 1 month ago , My support request is permanently closed, I can't create support , I think my ban is admin error , I've been playing clean for years, I don't have any bans on any server I will be glad if you help .
https://steamcommunity.com/profiles/76561198212237020

[tacit horizon]

may i know the reason for my bad

[last tundra]

!ticket

[marble mantle]

Hey, @last tundra

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[jade locust]

!appeal

[marble mantle]

Hey, @jade locust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[leaden osprey]

Anyone available?

[winged notch]

!appeal

[marble mantle]

Hey, @winged notch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[vague gyro]

yo

does your vip go away for long if u get banned for association

[winged notch]

Looking for support on a ban I got over a year ago

[rapid bolt]

i just got banned idk why i had a vpn on is that a reason why i would get banned?

[west mica]

What does it say when you try and connect to one of our servers?

[near halo]

There is a cheater

about to get on rustoria us medium

Please pc scan him he is 100% cheating I have screenshots

please dm when you can join a call with me

[paper elm]

i need help... when i try loading in it says ban eviason although i dont have a ban on this sever or rust in general

[vague gyro]

help anyone?

[livid tapir]

@timber bridge he has his steam account linked too

[marble mantle]

Hey, @paper elm

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[livid tapir]

No but if your ban ends after your vip does then technically you “lose” it, I.e. it doesn’t pause during your ban period, it acts simply as if you weren’t banned

[vague gyro]

no i got infinite vip for long idk how

bought it one wipe and i have had it since

[livid tapir]

Very weird, you probably bought a recurring subscription

!cancel

[marble mantle]

Hey, @livid tapir

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[livid tapir]

Try this and see if you did buy a subscription accidentally

[winged notch]

Looking for support on a ban I got over a year ago

[wary sleet]

!appeal

[marble mantle]

Hey, @wary sleet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[visual marsh]

There is a racial slur/swastika on a sign by Fishing Village - D21

[zealous kettle]

Can you please report it via /ticket in-game. Thanks!

[visual marsh]

Can do. Thank you!

[silk nymph]

can any admins fix the stuck chinook at rig on na mondays

[west mica]

Can you please put this into a ticket via /ticket while in game, so an admin can have a better look.

[wispy eagle]

/ticket

[marble mantle]

Hey, @wispy eagle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[winged notch]

Looking for support on a ban I got over a year ago

[tepid robin]

!appeal

[marble mantle]

Hey, @tepid robin

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[jaunty scaffold]

/ticket

[marble mantle]

Hey, @jaunty scaffold

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[final raft]

arre you guys able to make a bot that announces when vip is in stock similar to Rusty Moose so we can have notifactions in our own discords?

[jaunty scaffold]

Can I have my donator kit changed

[tough bane]

?ticket

[marble mantle]

Hey, @nimble bane

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[tough bane]

Are you available for voice?

#368790610783764480

[ionic timber]

?ticket

[marble mantle]

Hey, @ionic timber

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[ionic timber]

Hi uhh the recycler room on large oil on US vanilla 2x wont open

I think its glitched :/

[teal sand]

hey admin

[shadow tusk]

hey admin，When I re launched the game and changed the vpn, the game was banned

/ticket

[marble mantle]

Hey, @shadow tusk

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[shadow tusk]

!appeal

[marble mantle]

Hey, @shadow tusk

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[shadow tusk]

admin

When I re launched the game and changed the vpn, the game was banned

My teammates are fine, I'm the only one banned

Same thing two days ago

I need to help,plz

76561198973789198

This is my steam iid

Please reply me if you see it, thanks

[tough bane]

Got good news for you. Your VPN ban has been removed. You should be able to connect within the next 10 minutes again.

[lyric narwhal]

so like 2 weeks ago this issue started appearing where some eu servers get me 70 ping and others 200 consistent ping just like rustoria eu main where i get 70 and rustoria eu small where i get 200 consistent

[slow birch]

What area of the world are you living in?

[lyric narwhal]

middle east

tried disabling windows firewall

[slow birch]

Let me tag an admin who might be able to give you some advice on Network issues. He might not be around at the minute but normally comes back to people when he can. @wispy loom

[lyric narwhal]

thanks iam looking forward to get some advices on that

[slow birch]

Yeah Caeli is really good with these type of things just give him some time and he will most likely ping you it could be a couple of hours though sorry.

[lyric narwhal]

no problem thanks.

[potent lichen]

yo @slow birch is rustoria eu long vip coming back at all

[marble mantle]

Hey, @potent lichen

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[potent lichen]

so does vip restock the second a singular players vip runs out or is it a mass amount of peoples vip running out and then it restovcks

[tough bane]

Yes that is correct

[potent lichen]

wdym thats correct there was 2 options

[boreal gazelle]

The first one here

[potent lichen]

ok thx

dang yall are some active admins in here even at 4 in the morning

[tough bane]

Both is technically correct. If a mass amount of player is running out of vip then it will mass restock 🙂

[potent lichen]

👍

[boreal gazelle]

11am for me :)

[slow birch]

We have a really good support system here the Chat Mods have lots of knowledge and are very quick 🙂

[vapid crag]

/ticket

[marble mantle]

Hey, @vapid crag

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[left gale]

i need help

[vapid crag]

sa,e

same

[left gale]

Sorry to bother you administrator, I am a player of.co server, I was banned from the server due to the problem of VPN, I hope the administrator can help me lift the ban, because I did not violate the community regulations

[vapid crag]

i killed a guy for a tomson and it fell threw the map <@&274971100184576010>

[compact parcel]

Do not ping staff please

[vapid crag]

my bad

[compact parcel]

We do not interfere with the gameplay and can't help with that situation either way

[vapid crag]

is there any other type of support for that situation

[compact parcel]

You can create an f7 bug report to report the issue directly to facepunch

But there isn't anything we're able to assist with in getting the item back

If its under a foundation, you can get some jackhammer and start hitting and you have ~30min from when it was dropped till it despawns

[vapid crag]

its under train yard rip

[compact parcel]

If its under the map you're unfortunately put of luck

If you drop items on top of one another It can push other items under the map

I've had to soft side armored walls to get m2s I've dropped before

[vapid crag]

well i understand you cant do anything its alr, but i killed him and it just phased threw

[compact parcel]

Its annoying but an unfortunate thing that happens in rust

[vapid crag]

exactly lol

[left gale]

i have vpn problem

[compact parcel]

Looking into ur situation atm

FP is working in fixing some big bugs

Fixed one that'd been in the game for 7 months

So hopefully that one will be fixed as well in the near future

[left gale]

When can I enter the game

[compact parcel]

For most cases just spacing out where u drop items prevents the issue, but for your case it just seems unlucky

@left gale try in 5 minutes

[lyric narwhal]

downed a heli once and after a server restart i lost it

[left gale]

he tell me hacking

[compact parcel]

Server restart deletes all crates/heli/brad/reset cargo

[left gale]

but i dont do anything

I've had this situation and solved it once

[compact parcel]

五分钟后尝试加入

[left gale]

Should I send you my steamid？

[plain vector]

Start using night vision goggles grub

[lyric narwhal]

its almost christmas . so i reported this issue and now iam waiting a ping from califeria but during the time being do you know anything about high consistent ping on some servers like eu small and good consistent ping on others likes eu main iam speaking 70 ping on main and 200 on small

if i ping the server ip using cmd its the same from ingame and cmd for it

[slow birch]

Sounds like some kind of routing issue to the different servers. But I honestly don't have enough information or knowledge in the area.

[hollow mauve]

i have a question:
i play rustoria eu 3x no bp's and i can buy minning quarry for 2500 scrap in outpost
how do i choose it to get sulfur for me ?
how does it work on this server ?

[compact parcel]

I'll dm you a thing you can run which I believe will help once caelifera is around. I'm not too well versed in networking situations but this should hopefully help him help you resolve the situation

[silent wyvern]

Why can't the display connect because hacking

[rain fulcrum]

y i have a banned because im play with hacker

i don't know him

[left gale]

my friend was banned by vpn but show hacking he was the only one in the team 。this is he steam id 76561199188825449 if you see and solve the problem please reply me。thk

[rain fulcrum]

i just add him in team today

[boreal gazelle]

Have you made an appeal?

[rain fulcrum]

where?

i find him in server today

b4 4 hours

[boreal gazelle]

?appeal

[marble mantle]

Hey, @rain fulcrum

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rain fulcrum]

thank u

[left gale]

who can help me

[tough bane]

What is your problem? Maybe I'll be able to help you 🙂

[boreal gazelle]

@tough bane

[tough bane]

I suppose your friend is not able to join discord?

[left gale]

yeah

yeah

[tough bane]

Forwarded it. Please be a little patient. I will send you a message as soon as it is handled.

[left gale]

thank you sir

[cosmic sequoia]

Are scientists and animals supposed to be afk on Rustoria mondays? - Chinook wont drop off heavys on oil its annoying

[tough bane]

Not aware of that issue. Maybe @fossil igloo can respond to that 🙂

[tough bane]

Your friend should be good to connect again 🙂

[fossil igloo]

Should be good now, if not after restart

[tough bane]

Thanks hoppel

[cosmic sequoia]

it is thx

[left gale]

thank you

[rain fulcrum]

how i know if they unban me?

[tough bane]

If you have already appealed on the website you need to check it from time to time. If not please go ahead and create a banappeal at https://bans.rustoria.co

[weak hound]

Where to appeal

😫

[unique dew]

1 post above yours

[weak hound]

Wht

[neat granite]

@weak hound

[weak hound]

1

[hybrid vault]

u need to be smart thats how it works hahaha

[barren hatch]

when does eu long restock?

[feral bobcat]

they stock as the old ones expire.

[feral bobcat]

!vipstock

[marble mantle]

Hey, @barren hatch

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[robust edge]

Hey

any GM or ADmins on

i could use some help

i got banned but it wont tell me why or how long

[boreal gazelle]

If you try to connect whats the message you are getting?

[tribal veldt]

You throw them mining grenades till one of them pops sulfur out the ground

Then place the mine on that

[hushed finch]

👋

[hushed finch]

!steamid

[marble mantle]

Hey, @robust edge

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hushed finch]

DM me

[wheat gull]

how

[neat pumice]

Hey, hop into waiting for support if you'd like to discuss your ban

[leaden osprey]

Are there any admins available?

?

[west mica]

Not an admin, but whats your issue?

[leaden osprey]

Hi thanks for response. I have never been on your server, I am new to RUST and am trying to play with friends I recently met. However when I connect to your server it says banned for hacking. I recently moved to a new city, this is the only internet I have had since moving here. I did submit a ticket via the website but was hoping this could be expedited so I can play with my friends?

[west mica]

If you have filed an appeal then unfortunately you will have to wait the standard 1-3 working days for an admin to review your case and act accordingly.

[neat pumice]

You'll need to wait for a response to the appeal I'm afraid, I've let the admin handling your case know 🙂

[leaden osprey]

ok thanks,

[leaden osprey]

https://tenor.com/2VH9.gif

[cedar laurel]

Any admins online ?

[jagged depot]

Everything all good with the US 2x? Been down like 20 minutes

[wispy loom]

We're looking into 2x US and US Mondays

[frozen wing]

Is there a connect command for US Monday?

[wispy loom]

connect mon.rustoria.us:28015

[frozen wing]

thank you

[wispy loom]

US Mondays is booting back up, working on 2x US too

US Mondays
connect mon.rustoria.us:28015

2x US is also booting back up
connect 2x.rustoria.us:28015

[near halo]

/ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[final raft]

are you guys able to make a bot that announces when vip is in stock similar to Rusty Moose so we can have notifactions in our own discords?

[potent lichen]

I agree burrito

I’m in school and I got rustoria store opened on Safaria and I’m spam refreshing while studying for a Spanish test next period

[terse juniper]

I respect that dedication so much ahaha

[near halo]

https://gyazo.com/d1ab12fccb1af80a8be8e774669cddc3

Love how you can see that they kicked a player invited another. But the guy is still in their base that we raiding but still we get the answer "not breaking any rules" So the 5x no bp US changed rules that you can be over 8 players?

[tough bane]

Can you recreate a ticket as you got further information. Please attach the link to it in a ticket.

[near halo]

We did but we got answer its not breaking rules

Not the first time people teaming and admin is saying "not breaking rules" like wtf?

https://gyazo.com/b2ee70d60614bfb6b5f1e250a27b1afe 12 man on a 8man max hype.

[tough bane]

Have you got your old ticket number?

I will forward it again to someone higher up. Maybe they can bring some light into it.

[near halo]

Na its not the first time we report people breaking limit and get answer that they are not. Even tho we got videos of it

[tough bane]

I'd be happy if you have ticket ids of recent issues.

[near halo]

I did a new ticket lets see if something will happend.

[tough bane]

Can you provide me with the ticket id?

[near halo]

I dont have it right now. Its a new ticket then i logged played league

[tough bane]

ok

[potent lichen]

Yo I’ve spent a lot money on vip how do I get donator role

[midnight dirge]

any admins free ?

[west mica]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[west mica]

Not an admin but whats up?

[raven mist]

Feel free to dm me as i cannot join voice atm

[abstract token]

You need to verify first

!verify

[marble mantle]

Hey, @abstract token

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[dreamy olive]

Do you have a server with an unlimited group on your project?

[hexed nimbus]

All vanilla servers have no limit

[dreamy olive]

no limit people in one group?

[hexed nimbus]

Like I said no limit

[dreamy olive]

thx

[slow birch]

I would post this in #feedback-suggestions it is a decent idea

[fiery kayak]

ayo

is there any way to buy 1week vip to medium eu

[cold coyote]

Unfortunately, we only offer 1 month intervals, these carry over to force wipe.

[velvet meadow]

where do we file reports on players who are cheating

[frozen wing]

!Appeal

[marble mantle]

Hey, @frozen wing

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[velvet meadow]

!report

[marble mantle]

Hey, @velvet meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[zenith frigate]

Hey there, does anyone have any info about EU Long vip restock?

[hollow current]

Why am I disconnected for hacking even though I have never hacked in this game?

[tough bane]

?banappeal

[marble mantle]

Hey, @hollow current

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tough bane]

?vipstock

[marble mantle]

Hey, @zenith frigate

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[zenith frigate]

Oh mb ty

Missed this part Once a player's VIP expires, it will be available for anyone to buy.

[flint shale]

!appeal

[marble mantle]

Hey, @flint shale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[umbral nymph]

Zeus 5x eu is down for me and my teammates

Is this happening to anyone else?

[tough bane]

Is it already up for you? If not I'll keep an eye on it 🙂

[cold coyote]

Back up ^

[arctic sapphire]

?Ticket @cobalt meadow

[marble mantle]

Hey, @cobalt meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[potent lichen]

Yes

[zenith frigate]

No u

[vernal grove]

<@&274971100184576010> EU 3x is down!!!

[arctic sapphire]

please dont ping staff members. give it about 10 minutes.

[mental nest]

Any admins here I can steal a minute or two from?

[cold coyote]

Could i help?

[minor ocean]

if i bought toria US long vip, would I be able to get it switched to EU long

[cold coyote]

#payment-support

[mental nest]

I msged MrBengly but I ll guess he is busy rn

[ornate wraith]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[hexed nimbus]

Did you use it yet

[minor ocean]

yeah

[hexed nimbus]

Then I’m afraid not

[minor ocean]

i thought you meant if i already spent money on it or not

i havent played with it yet

[hexed nimbus]

Even joining the server once is using it. If it issent make a ticket in #payment-support explaining the issue but take in account it can’t be changed if : it is used or if the server you want to move it to is sold out

[minor ocean]

No I havent joined the server with it

i just thought you meant if i bought it already or not, miss communication

[hexed nimbus]

No worry. The will sort you out if it’s is possible when you make the ticket there

[minor ocean]

alright

[glossy shard]

ADMIN

[meager sierra]

300m triple hs

[tough bane]

?ticket

[marble mantle]

Hey, @meager sierra

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[meager sierra]

hes literally walking around blantantly cheating how is he not banned

[glossy shard]

ADMIN?

[spare widget]

Hey 🙂 - no point to call anything out here. Best to send in a ticket in-game with "/ticket add (your report with details)"

Handling it now though

@meager sierra

[terse juniper]

Zen to the rescueeeeeee

[spare widget]

https://tenor.com/view/on-my-way-flying-iron-man-otw-gif-14182640

[meager sierra]

put a ticket in 10 mins ago and hes been cheating for over an hour handling it aint happening clearly

[spare widget]

They're banned

[meager sierra]

thanks

[spare widget]

We're constantly following up on every single player report as quickly as possible but something like 23 servers and thousands of players, hopefully understandable we can't be there instantly at all times 😦 Sucks that players cheat and hop on servers ever but we'll always get rid of them as quickly as we can. Thankfully we catch many of them before any players have a clue that they're around but the ticket system definitely helps

[meager sierra]

i lost a mini but who cares i know i wont be getting it back

[jaunty scaffold]

Hey Zen can I have my donator kit swapped to the trio 5x US?

[spare widget]

@jaunty scaffold That's a perfect thing for #payment-support - fill out your info there and someone will get back to you who handles that specifically as soon as possible

[jaunty scaffold]

Thank you

[charred bolt]

To get the exact recordings of wipes on rustoria servers do you need to be a big content creator or how does that kind of thing work?

[spare widget]

We don't record wipes - for something like a demo recording, yeah, that's not something normal for a player that we handle

[charred bolt]

so when I watch youtubers have the exact cinematics from their wipes, they do that all themselves?

[spare widget]

No, that would be a demo recording - for larger content creators that can be a possibility

I'd say the majority is definitely their own recordings from various points of view but there are situations where they can utilize a demo recording to get some of those really cool 360 cinematic type edits - they wouldn't have access to that during the wipe though

[charred bolt]

gotcha, thank you.

[leaden osprey]

Can someone please look at my ban appeal, I just moved and got this IP. I have never even played on Rustoria servers before.

[spare widget]

@leaden osprey Can you join Waiting for Support please?

https://discord.gg/ugtshTgr

[leaden osprey]

im here

[analog pumice]

#freepro_vision

[zealous kettle]

#general

[limber tree]

Why do i drop to 5 fps in boldersfields?

@zealous kettle

!ticket

[marble mantle]

Hey, @limber tree

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[undone flax]

thx @balmy cypress

[real grove]

10x down

[teal gorge]

10x dead

[winged glacier]

!ticket

[marble mantle]

Hey, @winged glacier

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fierce parcel]

best rollback of the century

[fallen girder]

is 10x down?

[teal gorge]

yes

fulldown

[wispy loom]

Server appears to be down, will look into it
You can use connect 10x.rustoria.uk:28015 when it's back up

[north pike]

How do i get a rustoria map seed

[gray sail]

Get the fucking 10x up