#support

1 messages · Page 1566 of 1

hexed nimbus
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!vip

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

frail pasture
#

thx

hexed nimbus
proper plaza
#

are we able to ask how many tickets are in front of our own

frail pasture
#

it says out of stock

#

is there any other way to buy VIP

normal roost
zealous kettle
frail pasture
#

sad :d

proper plaza
#

bruh my friend did nothing and got false banned j unban this man #free @calm coral

normal roost
#

Or tell him to make an appeal

proper plaza
#

he made an appeal yesterday

calm coral
#

want me to join waiting for support?

normal roost
#

It should take 1-3 business days for a response

proper plaza
#

he has never played on the server before and was banned for hacking

normal roost
#

No need

proper plaza
#

so if they dont respond today then an extra 2 days

normal roost
near halo
#

admin?

normal roost
near halo
#

on rustoria us medium the server is about to restart and we are on cargo. what will happen when the server goes back up?

normal roost
near halo
#

will it despaun

neat pumice
neat pumice
#

That's why we have the timer

calm coral
near halo
#

im on cargo : ( we tryna wait until cargo goes near base

normal roost
brisk forge
#

Hacking

normal roost
brisk forge
#

team might have gotten banned now, idk

#

or not

velvet falcon
#

server restart wiped every single tree in the grid my base was in... cany admin please spawn me in some trees ill buy a tree kit i swear D: XD

#

literally 50% of the tree just got wiped after server restart

near halo
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They respawn. Just takes about 5 mins for the server to populate them.

velvet falcon
#

thats pretty shitty uuuugh

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had the sickest compound full of trees

normal roost
calm coral
near halo
#

Perhaps not hack?

calm coral
#

if i was hacking i wouldnt be trying to get unbanned i would hop to a different server

near halo
#

Was your justification for not being a hacker "No hacker would try to rejoin after they where banned"?

cedar lance
#

-ticket

near halo
#

#ticket

cedar lance
#

#ticket

calm coral
#

no my justification is having 0 play time on this server ive never even been able to load into the server

silk nebula
marble mantleBOT
#

Hey, @cedar lance

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

Awe! I see, the server randomly choose you and just banned you.

cedar lance
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I said a country name.

calm coral
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im glad you understand why im frustrated and trying to get unbanned

near halo
#

#callingBS

round tangle
#

hackers team in 10x

marble mantleBOT
#

Hey, @round tangle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

round tangle
#

/ticket 45

marble mantleBOT
#

Hey, @round tangle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

silk nebula
#

/ticket add (ur report details)

marble mantleBOT
#

Hey, @silk nebula

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

round tangle
#

i open ticket in the game @silk nebula

silk nebula
near halo
#

He was banned for the Anime Cat Girls. Please do not unban!

neat pumice
calm coral
silk nebula
round tangle
#

he have slint aim

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and dont full damage

silk nebula
round tangle
#

i give hem 5 hits with mp5

#

he jumping from 3 floors and dont be die

silk nebula
#

our admins will check tickets asap

proper plaza
#

if he was full metal or coffee can with no hs that doesnt kill lol neither does 3 story falls

calm coral
near halo
#

admin i think there is a cheater

silk nebula
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

silk nebula
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

silk nebula
#

do it in-game chat

hallow seal
#

A player was banned for cheating yesterday and his team member is still on this server will he be banned?

spare widget
#

@hallow seal Going to DM you

hallow seal
#

KK

lunar pumice
#

/ticket

marble mantleBOT
#

Hey, @lunar pumice

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

lunar pumice
#

/ticket 235

marble mantleBOT
#

Hey, @lunar pumice

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

lunar pumice
#

this shit makes no sense

rough pecan
#

Hello, if I have proofs people played with cheaters on official servers will they get a ban?

lunar pumice
#

i made a ticket but how do i add proof, when i do /ticket doesnt work

silk nebula
lunar pumice
#

ty

rough pecan
#

How do I get a VIP role here to talk to EU Long admins?

near moon
#

Hello, how to get money back for vip?

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

silk nebula
#

you can always contact our admins even if u are not vip

lunar quarry
#

is 10x Eu wiping today due to force wipe?

silk nebula
#

but the best way to get them is to create a ticket fot it @rough pecan

silk nebula
rough pecan
#

Can I dm you? Have a lot of proofs with videos of them playing with cheaters.

silk nebula
silk nebula
near moon
#

thx

carmine remnant
#

hi guys

silk nebula
carmine remnant
#

who knows how to buy vip for .co server

silk nebula
marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

silk nebula
carmine remnant
#

ok thanks guys

spare arrow
#

hello you can transfer vip ? admins

silk nebula
spare arrow
#

ye

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i have on main

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server

silk nebula
#

then unfortunately we are unable to transfer.

spare arrow
#

ok

#

thanks for help

errant vigil
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Hello, why do I have 2 queues on the Rustoria Medium server for 3 hours already? Can you add slots please?

marble mantleBOT
#

Hey, @errant vigil

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

errant vigil
#

And how to play if 2 queues do not move?\

river slate
#

!auth

marble mantleBOT
#

Hey, @river slate

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

silk nebula
silver moss
#

i play with chu clan on us main but it was long time ago i was busy on school when they got banned by a teammate keep using nail gun tapping my teammates' head and med them,then they were banned for that reason but now they are unbanned and only me is banned now

next summit
#

/ticket

marble mantleBOT
#

Hey, @next summit

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

errant vigil
#

I can’t afford)

silver moss
#

wait

#

! appeal

silk nebula
#

!appeal @silver moss

marble mantleBOT
#

Hey, @silver moss

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

silver moss
#

ok

uncut bane
#

/ticket

marble mantleBOT
#

Hey, @uncut bane

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

uncut bane
#

!appeal

marble mantleBOT
#

Hey, @uncut bane

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

true valve
#

Hello i would like to know why i barely see any messages in chat i dont see if somebody died near me or i killed somebody in chat if i use any commands i also dont see that in chat any fix for that? "rustoria 10x"

marble mantleBOT
gleaming hound
#

Try that video in chat to see if it works, happened to me before. ^

true valve
#

ty

plain mica
#

\

gleaming hound
plain mica
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

torn parrot
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

visual seal
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

tired tundra
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

candid solar
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

willow aurora
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

gleaming hound
#

Hey, I am not sure what that means?

#

Was you banned?

surreal ravine
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

long turret
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

ebon siren
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

torn parrot
#

we all banned with playing hacker

marble mantleBOT
#

Hey, @torn parrot

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

sick zealot
#

Hello admins, we are I'M clan and Why so clan
can you listen to us

candid solar
#

난왜 별임

near halo
#

please cheack rapidply our appeals

gleaming hound
ebon siren
#

ok sry

candid solar
#

yes Sorry

ebon meteor
#

just know that we are desperate. plz sir

silk nebula
viral lintel
#

!appeal

marble mantleBOT
#

Hey, @viral lintel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

limpid moat
#

hi

#

my vip dont work, why? i buy yesterday and vip dont work

native crown
#

help makro

silk nebula
native crown
#

EU medıum

silk nebula
#

!ticket @native crown

marble mantleBOT
#

Hey, @native crown

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

silk nebula
#

Please use our ticket system

surreal nacelle
#

How do i report a cheater bc me and my friend tried to f7 him but his name won’t show up

thick mirage
#

!vip

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

nimble jacinth
#

!appeal

marble mantleBOT
#

Hey, @nimble jacinth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

near halo
#

Now after the force wipe, will for exampel the 10x no bp server have the same wipe
? So the next wipe is in 3-4 days?

nimble jacinth
#

is it only me that get a ban message when I try to spawn in my bag but I can still connect to the server again but when I try to respawn in the bag I get banned again

silk nebula
nimble jacinth
#

I get disconnected and it says im banned for hacking again

silk nebula
#

Did you use vpn to connect?

nimble jacinth
#

no

hexed nimbus
marble mantleBOT
#

Hey, @nimble jacinth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

nimble jacinth
#

does antivirus affect anything?

#

i made a ticket just so u know :)

silk nebula
#

Just wait for your response 😊

nimble jacinth
#

sure

woeful stratus
#

I bought a VIP, but I'm still sitting in queue, help me

silk nebula
#

Submit a ticket there plz

hexed nimbus
woeful stratus
#

@hexed nimbusyes

near halo
#

!website

marble mantleBOT
#

:question: No tag exists with that name, check the spelling.

hexed nimbus
rose lava
#

Where can I report someone cheating?

lone mortar
marble mantleBOT
#

Hey, @rose lava

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

hallow canopy
#

i was banned but i cant even appeal because i dont have email to get my steam guard code

rose lava
#

!ticket

marble mantleBOT
#

Hey, @rose lava

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

rose lava
#

!appeal

marble mantleBOT
#

Hey, @rose lava

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

hallow canopy
#

/ticket

marble mantleBOT
#

Hey, @hallow canopy

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

hallow canopy
#

!appeal

marble mantleBOT
#

Hey, @hallow canopy

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

wispy loom
#

So see if you can reclaim access to your email if you don't have access to your email

#

Or do you simply not get the Steam Guard in your inbox?

tender skiff
#

When i try to link my twitch it keeps saying something went wrong... do u know how to fix this?

livid tapir
marble mantleBOT
#

Hey, @livid tapir

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

tender skiff
silk nebula
slow birch
#

@fossil radish Are you ok there dragged you twice and you didn't seem to be here what can we help you with?

near halo
snow harness
#

Hello! I have been in queue (you are next) for 5 hours.... Im not sure if its bugged or what...

tidal dew
#

i need help, theres a cheater on rustoria medium with 10-15 hours on battle metrics

marble mantleBOT
#

Hey, @tidal dew

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

snow harness
#

Hello! I have been in queue (you are next) for 5 hours.... Im not sure if its bugged or what... Does anyone have info if the queue is broken?

sterile crescent
#

how to i did it report cheater?

silk nebula
silk nebula
marble mantleBOT
#

Hey, @sterile crescent

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

tidal dragon
#

Hi can some admin send me DM i want to talk with him about important problem on your servers

snow harness
#

@silk nebula my network is doing great! Been in discord for the whole time aswell.....

wooden depot
#

Is there diseil fuel at the new junkyard??

proven lichen
#

!ticket

marble mantleBOT
#

Hey, @proven lichen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

proven lichen
#

/ticket

marble mantleBOT
#

Hey, @proven lichen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

snow harness
#

a friend without vip disconnected and yet didnt get the slot...

silk nebula
snow harness
tidal dragon
#

@silk nebula can u send me DM pls

silk nebula
snow harness
#

Thank you for your time!

radiant stirrup
#

any admins to talk to

#

/ticket

marble mantleBOT
#

Hey, @radiant stirrup

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

!ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
radiant stirrup
#

is vip going out for sale again soon?

#

for eu long

undone lagoon
#

hello any admins or modt to talk to ?

silk nebula
silk nebula
marble mantleBOT
#

Hey, @radiant stirrup

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

bright badge
#

/ticket

marble mantleBOT
#

Hey, @bright badge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

radiant stirrup
#

okay. i got a disconect and it didnt save the slot. thats why

#

but thank u for the time 🙂

nimble jacinth
#

Tornado my friend took a screenshot of what it says in the chat when I get "banned", can I send it to u in dm??

open pulsar
#

My vip doesn't work

normal roost
marble mantleBOT
#

Hey, @open pulsar

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

How do i false ban appeal

#

keep getting kicked for ban evasion but i dont have any game banned alt accounts

#

or anything cheating related

#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

tribal heron
#

5x trio cargo is stuck

wispy kindle
#

!appeal

marble mantleBOT
#

Hey, @wispy kindle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

timber bridge
tribal heron
#

we both know that'll take forever

sonic marsh
#

!appeal

marble mantleBOT
#

Hey, @sonic marsh

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

timber bridge
tribal heron
#

😹 good one

wispy kindle
#

so wait can you get false muted?

timber bridge
timber bridge
wispy kindle
#

oh ok just wondering because i got muted for no reason

timber bridge
#

For how long?

wispy kindle
#

6 hours

solemn flume
#

wheres christmas kits

timber bridge
timber bridge
wispy kindle
#

hmmm well idk because i havent said anything that i shouldnt have been muted for but i will wait and see

gentle quest
#

!appeal

marble mantleBOT
#

Hey, @gentle quest

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

nimble jacinth
errant vigil
#

Hello admins again, why is the queue not moving, I’m already standing in the queue for 11 hours. It was 37, right now, 1 turn, I have been waiting for 3 hours, this is 1 turn

strange saffron
#

is the trade for Diesel removed on 5x?

uneven shadow
#

Admin ? i do the mistake in purchase? can you transfer my payment and switch Rustoria EU main to medium ?

near halo
#

@uneven shadow go to the channel below #payment-support and create a ticket there

#

i am sure they will help you to sort this out

uneven shadow
#

i created

shadow spindle
#

where do i create a ticket

near halo
#

make a /ticket in-game if you want to report something or a player

#
  • /ticket add (message) and type /ticket for a list of commands
#

@shadow spindle

uneven shadow
#

Hierso

#

i write a ticket to bot , how can i know i write it right or no?

nimble jacinth
#

admins will see the message in a chat like this one

uneven shadow
#

here is example : steam ID : 76561199129379901 Server Effected : Rustoria EU main Payment : Stripe e-mail : hashirama0v0@gmail.com Issue : wrong server when i buy VIP; need transfer VIP on server Rustoria EU Medium

near halo
#

!ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

scenic tundra
#

i cant get my steam auth to work

near halo
#

admin? i buy vip on eu medium and i dont have it

timber bridge
timber bridge
ashen shoal
#

could i talk to an admin about my ban appeal quick in the support VC?

mossy plume
#

!ticket

marble mantleBOT
#

Hey, @mossy plume

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

mossy plume
#

uhh my VIP is bugged

silk nebula
mossy plume
#

Ty

marble mantleBOT
#

Hey, @raw sedge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

zealous walrus
#

Hello

#

can someone respond my ticket? i made a payment

timber bridge
brave mist
#

how do u get xmas if the thing is bugged

neat ether
#

Any support on?

hexed nimbus
solid delta
#

can i dm as well ?

hexed nimbus
solid delta
#

ye

hexed nimbus
#

I told him he can send you the info as it involves the same thing

astral vault
#

how od i make a ticket for vip

frozen yoke
#

does the US 5x trio wipe tomorrow

copper night
marble mantleBOT
#

Hey, @astral vault

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

hexed nimbus
light geode
#

<@&274971100184576010> Hey i need to talk to an admin i have a clip of a guy cheating on 10x EU and i cant upload it to YT

arctic sapphire
marble mantleBOT
#

Hey, @light geode

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

hexed nimbus
haughty sail
#

Why do i not have my donator tag

#

i just donated like 1 day ago

hexed nimbus
haughty sail
hexed nimbus
#

If it’s the correct steam and discord that are linked it should work

#

Just double check it

haughty sail
#

yea i got skin commands and everything

hexed nimbus
#

You you got the vip I mean linked your discord and steam account

hexed nimbus
marble mantleBOT
#

Hey, @haughty sail

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

haughty sail
#

yea let me double check

near halo
#

the twitch link wont work

timber bridge
near halo
#

fuck

#

no loyal kit 😭

gaunt garnet
#

hey, someone in chat said "ill give a free mp5 to whoever says the year nixon died first"

#

so i did then i got muted for 12 hours

livid tapir
gaunt garnet
#

Rustoria.co US Main - his name is Waters, i don't have a screenshot unfortunately but everyone in chat saw it and can confirm

#

I can give you his steam id if that helps

#

I don't really care what you do to him, I would just like to be unmuted

#

a lot people fell for it too, wasn't just me

livid tapir
#

@slow birch how do we go about this?

livid tapir
gaunt garnet
#

his steam id is 76561198357403349

#

my steam id is 76561199223531498, a bunch of other ppl also got the 12 hour mute because of it but idk all of their ids

hushed shoal
#

ANY ACTIVE ADMIN?

livid tapir
hushed shoal
#

Active hacker on 10x EU, ragecheats

slow birch
#

Unmutes won't happen if you said something that the Auto filters picked up then the mute won't be lifted.

hushed shoal
#

i have clip, can we get a swift ban? pm'ed u clip

gaunt garnet
#

dang thats unfortunate, why is that year a banned phrase btw?

livid tapir
gleaming hound
marble mantleBOT
#

Hey, @hushed shoal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

vague cosmos
#

3x no bps please help me

timber bridge
vague cosmos
#

im sending clip of cheater

#

internet slow

marble mantleBOT
#

Hey, @vague cosmos

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

timber bridge
#

And include it in your ticket in-game.

vague cosmos
#

oh okay i got you

timber bridge
near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

vagrant ridge
#

@timber bridge my internet crashed and i am at 90 queue can you please skip me

timber bridge
vagrant ridge
#

it was not during loading

#

i was in-game

deft parrot
#

i have a bug, somehow an hqm "floor" is stuck to a normal wall w/o half walls or other floors on the other side and i cant use /remove can an admin destroy it by any chance?

near halo
#

@timber bridge any active server mods/admins online. I need help with getting rid of a cheater

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

@timber bridge what's the point of having a support channel then?

timber bridge
near halo
#

bruh kk thanks

timber bridge
distant tree
#

The problem is not even only the fact that they cheated with ESP its also the fact that they DDOS in to the server

timber bridge
vague cosmos
#

submitted ticket 👍

timber bridge
deft parrot
#

normal floor just sticking to my wall and nothing else holding it

grave canopy
#

anyone know why the 3x no bps us didn't wipe today

deft parrot
timber bridge
sharp willow
#

how u make ticket

marble mantleBOT
#

Hey, @sharp willow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

sharp willow
#

not a rule brreaker

timber bridge
#

A ban appeal?

sharp willow
#

just got vip today n wanna switch it from eu to us

timber bridge
sharp willow
#

ty

timber bridge
near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

sacred grail
#

hey @gleaming hound still havent heard back.

timber bridge
sacred grail
#

maybe.

umbral nymph
#

What is the punishment for making jokes about real life stuff/harassment??

timber bridge
sacred grail
#

i talked to him yesterday about my appeal that has been under review, its been about 3 days. he said if it wasnt checked on today to talk to him and he'll see what he could do,.

timber bridge
sacred grail
#

i believe it was 2 days before wipe, i actually spoke to you first, but yesterday he was on and responded to me while i was checking in on it

#

you guided me to linking my discord and steam

sharp willow
timber bridge
viral condor
#

if I have to restart my game, can I skip queue if I load back quickly?

#

I remember this was a thing

timber bridge
near halo
#

only a stevious thing pretty sure

viral condor
#

never played stevious, talking about official

timber bridge
near halo
#

dunno then

viral condor
#

damn

#

well I have a sound glitch and cant hear anything, and waited 3 hours to get into the server... this is fun

nocturne leaf
#

Hey whys it when we say the date "1994" we get muted / banned

timber bridge
sharp willow
#

ok sweetie

nocturne leaf
#

It's just a question if you don't mind

spare widget
#

@viral condor I'll DM you

timber bridge
nocturne leaf
#

-_-

timber bridge
near halo
#

i got muted for a hour for saying 1994 can i get umuted?

#

idk what it meant my bad

#

@timber bridge

timber bridge
#

We do not unmute if the auto filter catches you.

near halo
#

damn alright man

smoky linden
#

I cannot join support

west bronze
#

^^^

wraith fable
#

^

rough bone
#

<@&274971100184576010> i just got banned for playing with a hacker i didnt know he was hacking i just met him on a LFG

timber bridge
marble mantleBOT
#

Hey, @rough bone

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

heady sedge
#

Is the auto filter broke? it seems like people are being muted/banned for little to no reason I've had friends being muted for saying 1/900 kits

spare widget
#

@heady sedge Depends on the situation- it's normally spot on but doesn't mean there aren't occasional false positives

#

@rough bone You around?

rough bone
#

yes

spare widget
#

Can you join Waiting for Support?

rough bone
#

ye

#

it is not letting me join it

spare widget
#

Join Chit Chats?

rough bone
#

nope

timber bridge
smoky linden
#

No sir

rough bone
#

nope

timber bridge
rough bone
#

i cant join it

timber bridge
#

Hmm. That's weird.

spare widget
#

That is weird

timber bridge
#

@smoky linden are you and @rough bone together?

rough bone
#

no

#

i got banned for playing with a hacker i didnt know he was cheating

timber bridge
#

Okay, try resetting your router and try to join again

rough bone
#

me ?

timber bridge
#

Yes.

rough bone
#

why do i need to reset my router ?

timber bridge
#

Never mind. It's a discord issue.

rough bone
#

ok

analog tartan
#

am i waiting?

solid owl
#

where can i report a cheater

timber bridge
#

I thought maybe a internet glitch but same for me even.

spare widget
#

@solid owl In-game "/ticket add (your report with details)" - doesn't hurt to combine that with an F7 to report to EAC as well

solid owl
#

well i have video proof

#

where do i put it?

spare widget
#

@solid owl You can submit a link in with your ticket to an unlisted YouTube video, Streamable, or Medal clip

solid owl
#

oh i sumbmited his profile

tame lotus
#

Can an admin go on Rustoria 5x and watch this Billy kid pretty sure hes scripting

spare widget
#

@tame lotus "/ticket add (your report)" in-game, would delete anything here since it's public and it doesn't help an investigation

#

I will say with scripting suspicions specifically it can be a bit more difficult to be certain so F7 to report to EAC for a scan is always a good bet if you're thinking primarily that as a possibility

analog tartan
#

can you guys 1st person view people now ?

spare widget
#

@analog tartan I can't really talk in-depth about everything with it but yeah, you can see that in the updates and all that

analog tartan
#

yeah i hope it helps a little it's kind of boring trying to retake rig while getting straight lined by a kid with 200 hours

spare widget
#

Totally agree

near halo
#

yo can I get some help with me ticket (649) pretty pls It's been 3hrs

spare widget
#

We'll always try our best to remove every single cheater - from what I've seen they usually end up having their time run out

#

@near halo Would recommend uploading the clip and submitting it for review with a new ticket - normally good to just designate one player on the team to send in a detailed ticket with any evidence possible

timber bridge
near halo
#

@spare widget I'd rather prefer screen sharing. There's was a lot to it and it wasn't just me who was affected by the cheater.

#

It wasn't just like straight aimbot or scripts

spare widget
#

@near halo I get it- we can talk in voice support in a moment

#

Can you join Waiting for Support?

karmic berry
#

In need of support!

near halo
#

@spare widget the rustoria discord is bugging out. Could you call me normally?

spare widget
#

@near halo I think Discord is having some major issues as a whole right now

karmic berry
#

@spare widget Can I be unbanned please and thank you

near halo
#

@spare widget alr call me when you can. (pls soon)

marble mantleBOT
#

Hey, @karmic berry

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

mortal glade
#

does the waiting for support work?

drifting iris
#

Cheater on long need support

marble mantleBOT
#

Hey, @drifting iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

does hero rank on 5x get kit builder

timber bridge
near halo
#

how do i buy

near halo
#

thats trio

#

not zeus

timber bridge
#

Oh my bad, one second.

#

US or EU?

near halo
#

US

#

I bought the Elite rank on it but like idk

timber bridge
#

I don't think the builder kit is available for purchase on the Zeus which is why I was confused on the 5x you were referring to.

#

I do believe it is sold out.

near halo
#

Oh okay

timber bridge
# near halo Oh okay

Yeah sorry about that, they become available when other users subscriptions expire so keep an eye out for it :)

near halo
near halo
#

ty

timber bridge
near halo
#

ly

sharp willow
#

im confuse

#

was my vip switched or no cuz the ticket got closed but i didnt see messages

timber bridge
sharp willow
#

oh

#

bastards

timber bridge
visual mulch
#

Yo I was just banned for an hour for saying nixon died in 1994? (Drunkle Randy)

#

Just wondering what rule I violated there, If I did Ill sit out my hour without complaint.

narrow aspen
#

I just got false banned cuz im playing on geforce now I think

sharp willow
#

how did u not know geforce is bannable

timber bridge
visual mulch
#

Can I get an unban, I was tricked then

timber bridge
sharp willow
#

bruh no shit

visual mulch
#

I honestly did not know

narrow aspen
#

I disconnected due to inactivty came back and was banned

visual mulch
#

Im totally not complaining here, Just asking if I could be let off the hook this once

timber bridge
narrow aspen
#

it says I have to be friends with you

sharp willow
#

goof was banned

visual mulch
#

It was in text chat, im long away from being able to report, abd I think banning me for saying 1994 is a little unfair, what if someone asked me what year primus released sailing the seas of cheese

timber bridge
#

We accept both using PayPal and stripe.

timber bridge
sharp willow
#

bruh^ dis dude

visual mulch
#

Again how can I do that, I was just answering a question quick in gamechat, Im banned lol

#

You know how quick gamechat moves my dude

timber bridge
timber bridge
visual mulch
#

No, I was just answering a common history question

sharp willow
#

ok i will but he already said 3 times that no he dont lol

visual mulch
#

I was falsely banned lol

timber bridge
sharp willow
#

he didnt say it in a hateful way!

visual mulch
#

Theres nothing in the rules against it though. your explanation doesn't work with the situation

timber bridge
#

Bans are not automatic for chat violations it means you have a history of saying scandalous things

visual mulch
#

I said my mom was gay? yeah what of it if you think thats wrong you have the problem.

timber bridge
timber bridge
visual mulch
#

I'm reporting this whole situation to facepunch

timber bridge
wispy dirge
#

?appeal @rich junco

marble mantleBOT
#

Hey, @rich junco

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

rotund eagle
#

!appeal

marble mantleBOT
#

Hey, @rotund eagle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

rotund eagle
#

ayo bruh im tryna appeal can i go in the vc now?

timber bridge
#

Give it a few minutes and it should go on your account .

rotund eagle
#

i have a concern about my 12 hour mute

timber bridge
rotund eagle
#

i said the words 1984 and i got muted for 12 hours

#

for saying bad words

near halo
#

hey i bought vip on rustoria us medioum and when i got on i had a 70 player q

timber bridge
rotund eagle
#

why is it a bypass its literally a year

timber bridge
#

No problem ThumbsUporia

rotund eagle
#

i didnt even type 1994 i typed 1984

timber bridge
rotund eagle
#

why is it even in the chat filter bruh

timber bridge
rotund eagle
#

how would i even had known i literally never been muted before

timber bridge
rotund eagle
#

also whats so bad about 1994

near halo
#

why is it not allowed?

dark radish
near halo
sharp willow
near halo
#

tell me why

rotund eagle
#

its a book are you serious?

timber bridge
near halo
#

no

dark radish
timber bridge
near halo
#

tell me why

timber bridge
rotund eagle
#

like what dog it makes no sense its literally a year

near halo
#

yes answer my question, stop avoiding it

#

why were i banned for saying "My brother was born in 1994"

rotund eagle
#

i said in the chat "last time i had an ak was 1984"

timber bridge
rotund eagle
#

and i got 12 hour mute

near halo
#

why is it a bypass?

dark radish
#

stop arguing about your mute, nothing is changing my guy have a good day

near halo
#

mad

#

it didnt work netspl0it

rotund eagle
near halo
#

lmao shitty support

rotund eagle
#

i said 1984 💀

timber bridge
#

No more about 1994, please leave support and head to #general

timber bridge
rotund eagle
#

what about 1984 though cause its not 1994

#

look at the logs cause its not the same as the bypass your telling me

timber bridge
near halo
#

You got no real answer for our ban. Not even a real answer for why we were banned / muted. Arent you support? Supposed to help us?

dark radish
#

have a good day

near halo
#

admins can you ent.kill the chinook near sewer on rustoria us long

#

its fucking out teammates up rn

lethal lava
#

this is a weird kind of censorship tbh

timber bridge
lethal lava
#

deleting the chat and such

timber bridge
timber bridge
lethal lava
#

well i took screenshots of the chat, so delete away

near halo
#

the chinook just got deleted

timber bridge
lethal lava
#

Thanks!

timber bridge
timber bridge
pallid ember
#

Is there any way that you could help me with a bug in my game, its completly unrealated to your server but I dont know who else to ask

sharp willow
#

wat is it

pallid ember
#

The water keeps glitching out

true shore
#

admin ?

pallid ember
#

I have looked it up on youtube but I cant find anything

true shore
#

admin ?

timber bridge
sharp willow
true shore
#

l got bun but l cant join the server and the deadline finish today for the ban

#

0m

timber bridge
true shore
#

sure

#

it not per tho l got 7 days

timber bridge
# true shore

There is no time to expire on that. You will need to appeal.

true shore
#

appeal where ?

spare widget
#

@pallid ember What's the deal with the water? Flickering or what?

timber bridge
true shore
#

admin my g zenzen

#

why u laugh

#

l am funny or something

timber bridge
#

Nothing bad haha

true shore
#

are u funny my baby ?

#

LAMO

timber bridge
true shore
#

how old are 30 and ur admin dont have work just waiting to help people LAMO 24/7 online

timber bridge
true shore
#

why are u mad man chill LAMO

#

it is just a joke

spare widget
#

@true shore You're unbanned about 15 minutes ago, yeah?

true shore
#

yah

spare widget
#

Looks like it should be fine once the system processes completely

#

Awesome 🙂

#

Hopefully no issues in the future and you just have a good time

true shore
#

zaddy ?

true shore
#

zenzen why all rustoria admin 30+

spare widget
#

I'm not quite sure what you mean lol

#

There's a range

true shore
#

are 30 ?

#

or 60 ?

spare widget
#

Are there admins who are 30?

true shore
#

yah maybe u

spare widget
#

Could be, who knows?

#

Okay, get out of here lol

true shore
#

LAMo

spare widget
#

Go have fun or just go entertain yourself somewhere else. Goodnight 😛

true shore
#

am dead

modern bloom
#

so i got banned for saying i love chinook

spare widget
#

@modern bloom Ah, unfortunate 😦 Looks like a spelling error caused it to be a bit of a racial slur

#

A previous incident caused it not to just be a mute but rather the short temp ban. Should lift soon and then usually the system takes a little to process for chat ones specifically

#

Would probably recommend trying back in 10 minutes or so to see if you can connect if you'd like and then be careful moving forward with typing. Hopefully no problems

grizzled geyser
#

where do i report a cheater here?

oak iron
marble mantleBOT
#

Hey, @grizzled geyser

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

We were banned for saying a year, and now we're getting raided and cant defend, ty for 1hr ban for nothing<3

timber bridge
near halo
#

If i appeal a ban and it gets denied can I appeal again? cause I got false banned

near halo
timber bridge
near halo
#

you're an idiot

#

clown

timber bridge
near halo
timber bridge
#

Sorry.

near halo
#

no way bruh

dapper obsidian
#

man

near halo
dapper obsidian
#

just got kicked out of my server randomly, can i get a skip if i provide a clip w proof?

timber bridge
timber bridge
near halo
#

So why else do you get banned for ban evasion if its not for having a game banned alt?

fleet granite
#

bro i have been banned for 2 years for group limit

near halo
#

makes no sense because I've been playing on rustoria servers for over a year now and all of a sudden I'm banned?

fleet granite
#

im just trying to play again

timber bridge
oak iron
fleet granite
#

yes a long time ago

near halo
spare widget
#

@near halo Just checked- looks intentional but I'll let the admin know who's handling it that you're appealing blobthumbsup I would assume you'd hear if anything changes with it

fleet granite
#

@oak iron i sent it

oak iron
fleet granite
#

i am i can screen share

spare widget
# near halo wdym intentional?

I was making sure it wasn't a mistake - sometimes can have separate type of issues that can be cleared up immmediately. That's not the case with this

fleet granite
#

ive been banned for so so long

near halo
spare widget
fleet granite
#

i even talked with admins and they said they would unban me and they never did

spare widget
#

@fleet granite It doesn't look like you're banned on that account. Try to connect right now?

fleet granite
#

im still banned though

#

like can we hop in vc so i can show u?

spare widget
#

Yes

near halo
#

!report

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

rigid fog
#

do people get association banned on here?

#

or is it just not worth reporting anyone

spare widget
#

@rigid fog Of course. Always good to report in-game with the ticket system if you suspect rulebreaking

rigid fog
#

can you check my ticket

spare widget
#

They're always checked as soon as possible - just a lot of other people with concerns as well. You'll 100% receive a response if you submitted a ticket in-game

rigid fog
#

is there any way to add on to the ticket ingame?

spare widget
#

It's fine to submit another ticket with additional information or evidence

#

Just try to not spam them obviously and no need for multiple team members to send in duplicate stuff

inner cove
#

!ticket

marble mantleBOT
#

Hey, @inner cove

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

rich junco
#

zxc- this playername was camping the outpost trading terminal trying to run a script to get scrap

near halo
#

why is "1994" a banned phrase?

#

some guy asked me what 1993+1 is and i got 12 hour'd

#

^

#

No admin support?

sly carbon
#

how is Pakistan a bad word?

#

i got an hour ban lmao

rotund nexus
#

sane

pale rampart
#

i need support!@!

rotund nexus
#

<@&874995535881326632> i got muted for 12 hours for saying pakistan

median crater
#

lol

opal pilot
#

lol

pale rampart
#

<@&874995535881326632> ive seen trapped between 2 players for 20min in a vent i need help

median crater
#

/ticket

marble mantleBOT
#

Hey, @median crater

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

median crater
#

!appeal

marble mantleBOT
#

Hey, @median crater

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

pale rampart
#

Can i plz get some help on rustoria 2x ive been trapped between 2 players for 30min at the outpost train vent

median crater
#

LOL

sly carbon
#

bruh

#

aint no way yalls ban appeal for an hour gonna take 1-3 business days PepeFuckU

median crater
#

LOL prob

visual sleet
#

I got banned in chat for an hour from saying 1994. and my body in outpost was killed and I lost all my loot

#

it says my body when i "died" was at the bottom of the map when it was really at outpost. Can i please get help

#

<@&274971100184576010>

#

Please can i get help or know what the hell is going on?

#

<@&274971100184576010>

#

can i PLEASE GET SUPPORT

#

<@&274971100184576010> <@&415898423460626432>

upper escarp
# sly carbon aint no way yalls ban appeal for an hour gonna take 1-3 business days <:PepeFuck...

@rotund nexus It's a known derogatory term that is being used by players in this game frequently to attack other players with so therefore it is mutable for anyone who says it. This is taken straight from the wiki:

"Paki is a term typically directed towards people of Pakistani descent,[1][2] and as a racial slur is often used indiscriminately towards people of perceived Pakistani descent in general.[3] The slur is used primarily in English-speaking countries. In the United Kingdom, Scandinavia and Canada, the term "Paki" is commonly associated with "Paki-bashing", which consist of violent attacks against people of Pakistani origin."

Hopefully this clears the confusion up.

rotund nexus
#

Ah shit

upper escarp
#

There is a ban in place because people use the word as a work-around to say the slur.

rotund nexus
#

So i just have to pay the price correct?

#

Learned my lesson

near halo
#

Why do you guys allow baiting for banned terms in chat?

upper escarp
upper escarp
rotund nexus
#

Kk

near halo
#

i got 12 hr muted cause some1 asked me what 1993 + 1 is

#

why not mute them for baiting...?

rotund nexus
#

😂

upper escarp
rotund nexus
#

I got baited too someone said what starts with p and ends with n it was me and @sly carbon

upper escarp
sly carbon
#

i appealed cause of it do you know if im unban?

upper escarp
sly carbon
#

idk

rotund nexus
#

Neither do i ill just wait

sly carbon
#

cause now i have to play osu and wait till unban

upper escarp
rotund nexus
#

You got game ban?

#

@sly carbon

sly carbon
#

yea 1 hour

rotund nexus
#

I got muted for 12 hr

sly carbon
#

its under review so im gonna be waiting for an hour anyway

near halo
#

ok submitted my ticket for the person who baited me to type 1994 🙂

upper escarp
#

Great!

near halo
#

also why are 2 rustoria chat mods just grubbing a rustoria streamer

upper escarp
#

Haha who?

near halo
#

zacreep

#

and some guy named boom

upper escarp
#

Stream sniping isn't against any rules 🤷‍♂️

near halo
#

vincent was also randomly muted for 6 hours ... hmmge

#

wouldnt be able to pull up his chat logs to see if he violated any rules would y ou?

median crater
#

ive been getting killed by the same stream snipers for the past 2 weels

near halo
#

i mean idk its just kinda weird 2 rustoria chat mods are stream sniping >_>

sly carbon
#

nifty

upper escarp
#

I don't believe that either boom or zacreep are chat mods, but stream sniping is allowed

upper escarp
sly carbon
#

is there a way to get me unban or do i have to wait the hour?

near halo
#

oh really? guess i was misinformed

sly carbon
#

i have an hour ban for saying pakistan

upper escarp
#

If you appealed its in the works, but your probably just going to have to wait the ban out.

sly carbon
#

but the korean told me why cause of the first four letters

#

ight thanks anyway

upper escarp
sly carbon
#

i got 4 min lmao sorry for asking i was playing osu so time went fast

near halo
#

@upper escarp do you know if sam sites shoot hot air balloons now?

#

know this aint the place to ask but

upper escarp
#

I believe they do? im not entirly too sure

sly carbon
#

thanks nifty for helping me pass the time bans up lmao

upper escarp
#

anytime :)

sly carbon
#

oh we found they guy

#

his name is strigga steve

#

i have ss to prove @upper escarp

upper escarp
#

if you have his steam ID please create a ticket

sly carbon
#

i sadly dont

#

just ingame name

jagged timber
#

i need help

quick horizon
#

i need help 。this .co server ?

lilac nova
quick horizon
#

hi ,bro ,i got bann for .co this server , thats show me :im play with hacker , but im not the hacker and dont k whos hacker ,whats i can do right now ?

marble mantleBOT
#

您好, @quick horizon

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://bans.rustoria.co/

如果您在 https://rustoria.link/ 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

quick horizon
#

thx

true walrus
#

hi

#

please check it, it shoots too strangely, I think it's a script

deft storm
#

Maybe I should tag <@&274971100184576010>

true walrus
#
iron surge
timber bridge
deft storm
iron surge
#

yes

timber bridge
#

Okay one moment

deft storm
iron surge
#

roll back or somthing

narrow onyx
#

main server cheater plz bannnnnnnnnnnn , already ticket send

timber bridge
timber bridge
#

Hopefully this can be resolved shortly

deft storm
#

Some might be sleeping aswell, the people with the right powers to actually fix it (:

#

Patience is key to everything, hahah

timber bridge
deft storm
iron surge
#

nice thanks so much they just reset omg thank you!

deft storm
visual sleet
#

@here

timber bridge
deft storm
#

I mean, there's a reason I have 3,5k+ hours on the Rustoria servers. Lol

visual sleet
#

cheater

marble mantleBOT
#

Hey, @visual sleet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

deft storm
tribal meadow
#

/ticket

marble mantleBOT
#

Hey, @tribal meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

fierce hemlock
#

<@&274971100184576010> huge hacker on us main

iron surge
#

i got like 1.4k hrs dang thats alot

tribal meadow
#

yeaa hard cheating on mini with tommy. all hs

timber bridge
deft storm
fierce hemlock
#

sorry

tribal meadow
#

hes wiping the whole server right now

fierce hemlock
#

i figured one less ticket would be best probably have 900 tickets for him lol

deft storm
timber bridge
#

10x EU should be back to normal. Booting up now.

connect 10x.rustoria.uk:28015

reef shell
#

YO HOW do i report a scripter

marble mantleBOT
#

Hey, @reef shell

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

reef shell
#

im confused so theres a kid in rustoria.co ukn named vortex hard scripting 150m beaming with ak and 350 hours

deft storm
reef shell
#

bruh / ticket in what

deft storm
#

Use "/ticket" ingame

marble mantleBOT
#

Hey, @reef shell

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

proud viper
#

Hi i need support

deft storm
proud viper
#

can you drag me so i can talk

deft storm
#

Anything me as a non-staff can help you with?

proud viper
#

i need a staff to help me

timber bridge
deft storm
#

Alright then (:

timber bridge
proud viper
#

i need someone in voice because it is to long to type

dark radish
#

What is it regarding though? A cheater, vip issue?

#

I can get in VC in a sec if you wanna wait a bit

gritty wind
#

how active are the admins on us medium vanilla?

dark radish
#

Depends on the time usually but they try their best to monitor all the servers

gritty wind
#

how do they monitor might I ask? like do they watch in game events like heli or aidrops n stuff? The amount of blatant cheaters in the north western region of the map is bonkers

#

Like, im not even tryna be overdramatic or anything but all these massive ass bases have one

dark radish
#

They usually are attracted to servers that have opened tickets that need to be answered as in cheater reports and such

#

So I would personally make a ticket if I wanted to get an admins attention

gritty wind
#

ive made several man

#

i dont even know if they work

rapid crag
#

hello

#

the EU medium ddos?

near halo
#

really? ddosed?

#

Eu medium has fucked

rapid crag
#

so lag

near halo
#

Hello yup i was coming to ask about it too i'm playing on it it's not visable at all

#

bruh i was killing a naked

#

yea it's not even visible on servers list

rapid crag
#

admin

near halo
#

wtf man

rapid crag
#

eu medium ddos!!!!!!!!!!!!

near halo
#

lol RIP my gear

#

RIP RAIDERS 😂😂💔

#

getting raided? ddos the server

#

now what, no support no one nothing

rapid crag
#

hello

rugged mason
#

We are looking into please be patient

near halo
#

Restart server 🤷‍♂️

rapid crag
#

quickly!! pls

near halo
rugged mason
rapid crag
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Restart the server

near halo
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if u restart, they lose all chance of catching the ddoser lol

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99% chance it's some russian kid who doesn't even know what proxy is

north bone
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Will the server file back? How long does it take to roll back?

near halo
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rollback to night would be best

rapid crag
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为什么这么久

near halo
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most people inside their bases and if not, they are cloaked while sleeping

north bone
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Back to the file when the server was just wiped

rugged mason
near halo
north bone
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Q18 The team at the Rocket Base is raiding, aren’t they pissed off after returning to gear?

near halo
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fuck raiders in any way possible

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refund my vip on eu med

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Love how the admin that banned me for no reason doesn't read their dms looool

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what admin support lol

north bone
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Personally feel that the reporting process of .co is lacking and perfect

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In-game command reporting does not effectively deal with hackers

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Hackers and mouse macros in the server are disgusting

marble mantleBOT
#

Hey, @north bone

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

north bone
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Many are software macros

rugged mason
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5-7 min rollback

deft bison
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vpn ban need help

trail crow
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vpn ban need help

lilac nova
marble mantleBOT
#

您好, @trail crow

如果需要申诉您的禁令或者禁言,请访问以下链接去提交您的申诉: https://bans.rustoria.co/

如果您在 https://rustoria.link/ 链接了您的Discord账号,您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后,管理员会尽快审核以及处理您的申诉。
备注:正常回复时间为1-3天,但根据具体情况有可能延长或者缩短。

trail crow
velvet kernel
#

/ticket

marble mantleBOT
#

Hey, @velvet kernel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

deft bison
#

!appeal