#support

1 messages · Page 1547 of 1

tough bane
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If you want to get a refund please make sure you are eligible and check https://rustoria.co/terms to see if you qualify for a refund.Create #payment-support ticket afterwards please. Be a little patient there as the responsible admin is contacted pretty often. He will contact you then. Thank you heartoria

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Is it offline right now again?

pliant quail
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nope

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but its like kicking all people every now and then with the message timed out

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and its really laggy atm

wintry schooner
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mid raid, so unfair. They''re not getting kicked or lagging at all. yikers

tough bane
pliant quail
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looks like some kind of ddos i would say

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short laggs with high ping kicking certain people

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@tough bane looks like its full down now

tough bane
pliant quail
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hopefully i dont lose my full inv of comps

fast crest
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i cannot see rustoria 10x no bps on my history

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@tough bane how to access rustoria 10x on my server history, just got back on rust in a while

fast crest
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how do i connect to a server ip?

mellow glen
potent jungle
#

Umm guys i have been banned for playing with a hacker but im sure i didnt play with a hacker or teamed with a hacker,can you check that out please?

marble mantleBOT
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Hey, @potent jungle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

fast crest
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been trying to figure it out for 10mins idk how this works

gleaming hound
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Press F1 and a menu pops up at the top of your screen

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Then type in there " connect <IP> " but without the <>

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What server are you trying to join and i'll help you get the IP as well

fast crest
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yes it works

gleaming hound
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Nice, 👌

fast crest
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thanks sam, that was some heavy technical stuff... i would have never figured it out on my own, didnt know u had to use console

gleaming hound
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Yeah, it's alright, I imagine you are new to rust?

fast crest
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yes i just got the game

gleaming hound
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Fair enough, I hope you enjoy learning the game, and make sure not to let being killed over and over put you off

fast crest
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haha thank u, i just bought this game for fun, ill make sure ill come out wit h the same feeling

gleaming hound
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Good, good. If you need anything feel free to ask here in Support 🙂

timid island
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Yo can some Admin pm me ? i have really big problem 🙂

gleaming hound
timid island
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If u not admin u cant

potent jungle
gleaming hound
gleaming hound
gleaming hound
potent jungle
gleaming hound
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So I can guarantee you he was cheating one way or another.

potent jungle
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Last time i was on this server was 2 months ago when i bought the game

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Can you please check it out it has to be a mistake im telling you

gleaming hound
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Yeah I am not an Admin, so I don't know sadly. But I suggest making an appeal in the meantime.

potent jungle
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I did already

torn pawn
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Does rustoria allow vpn use?

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Without needing to be whitelisted

copper night
copper night
slate prism
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3man doorcamping and saying racist shit btw 3x eu nobp

gleaming hound
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Was the racist things in voice chat?

slate prism
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got it clipped

slate prism
gleaming hound
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We don't moderate voice chat

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All I suggest doing is turning voices off.

slate prism
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welp

fluid bramble
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guys i just got banned for no reason.

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im just walking around my base.. then boom

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what do i do

tough bane
spare widget
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@fluid bramble Hey, are you around?

near halo
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Is there an admin i can speak to regarding a unban? Excluding appeals from bans.rustoria.co

spare widget
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@near halo I'll get back to you sometime soon over DM

potent jungle
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Can we talk on dms too regarding my ban?

spare widget
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@potent jungle Sure, DM me and I'll get back to you when I'm able- shouldn't be too long

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Send me your Steam 64 ID though please with your message

potent jungle
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Okay no problem,thank you

near halo
spare widget
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I have yours

near halo
nova lark
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my vip is not working

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i bought it 5 days ago its says 25 days left and is not working

spare widget
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Has it worked since you bought it?

nova lark
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yes

spare widget
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Did you have one previously?

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Like last month

nova lark
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yes

spare widget
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Probably the issue- should be an easy fix but you'll want to open up a #payment-support ticket and fill in the information

desert flax
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admins about ???

spare widget
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@desert flax What's up?

desert flax
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erm call quick

spare widget
paper sapphire
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is the auth thing broken?

spare widget
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Feel free to post your Steam 64 ID and I can take a look

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It'll be something like 7656118308108010

paper sapphire
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i got my steam authorized, but the kit never gave me any items. But steam is the only one that even worked twitter and discord said auth failed

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if u talking to me its 76561198134493930

spare widget
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Yep, you

paper sapphire
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ty for looking into it 🙂

near halo
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@spare widget best admin 2021 award?!?!

spare widget
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No problem.. hmm yeah it doesn't look like the discord is linked. I haven't been hearing about errors with it but sometimes things are goofy

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No way @near halo

paper sapphire
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ez best admin award

spare widget
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No no no

paper sapphire
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promotion when

near halo
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❤️

spare widget
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But when you go to log into your discord it fails?

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Try again if you can

paper sapphire
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it fails on discord twitter twitch and youtube it only works with steam and i didnt even get a kit

spare widget
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Twitch and YouTube won't work

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But Twitter and Discord shouldn't have a problem

paper sapphire
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ok twitter worked now

spare widget
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That's good

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Discord should work

paper sapphire
valid robin
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nvm whats this?

paper sapphire
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Try deleting the map and restarting your game

near halo
valid robin
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k

spare widget
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@paper sapphire Hmm I'd wait and try again in a little bit. DM me if you're still having an issue- I've reached out to a dev about it

paper sapphire
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Thank you 🙂

spare widget
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We'll figure it out 🙂

marble mantleBOT
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Hey, @valid robin

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

kind shuttle
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im in the discord and i /auth in chat and it say's im not in it what do i do?

spare widget
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@kind shuttle Should be good now

kind shuttle
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thanks

near halo
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ive got an issue with vip @spare widget can you help

stable loom
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Hello, we want to play the verified arenas, but I don't know how to verify myself, can you help me?

austere walrus
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i have a problem

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sorry i accsidentally left

tepid junco
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I submitted a ticket and need to talk an admin please, how do I best contact one?

eager ledge
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I was supposed to get unbanned from the rustoria 2x mondays US because 2 wipes ago I got glitched under a rock and killed someone from it, the admin told me I would be unbanned next wipe(last wipe) but I appear to have never been unbanned

mellow glen
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you were speaking to?

eager ledge
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Yes his name was spoofy

mellow glen
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@zealous kettle

eager ledge
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I have the dms of him saying I should've got unbanned automatically

mellow glen
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youre going to have to speak to him about it

zealous kettle
near halo
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Do I report someone for hacking here? I'm not seeing another place to do it

spare widget
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@near halo Nope, in-game is the best way with "/ticket add (your report with details)" - doesn't hurt to F7 as well to report to EAC too

near halo
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Ok, thanks!

harsh pine
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When could my appeal be looked at? Im trying to have fun on the server 😦

ebon trellis
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76561198985009977 hacker named STEP LADDER

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on 5x no bps trio

marble mantleBOT
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Hey, @ebon trellis

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

ebon trellis
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nah burh

near halo
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i haven't played rust in like 3 months i install join rustoria 3x with my friends and im banned

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never even played it before\

sturdy grove
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/ticket

marble mantleBOT
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Hey, @sturdy grove

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

sturdy grove
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!appeal

marble mantleBOT
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Hey, @sturdy grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

sturdy grove
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!appea

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!appeal

marble mantleBOT
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Hey, @sturdy grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

nimble iris
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/ticket

marble mantleBOT
#

Hey, @nimble iris

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

nimble iris
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Do the admins ever drag you from waiting for support or are they just all busy rn

spare widget
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@nimble iris They do 🙂

blissful basin
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got banned 2 weeks ago and the ban message was “Come to discord” I came and the admin told me to come back after a week and he hasn’t replied to me or given me any information about anything since 🙂

spare widget
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@blissful basin Can you send me your Steam 64 ID please?

blissful basin
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76561198013003595

spare widget
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@blissful basin You're not banned it seems

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Have you tried to connect recently?

blissful basin
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i tried like 2 days ago let me try again

spare widget
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Yeah, you should be fine to connect

blissful basin
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one more thing zen, can i dm you about something ?

spare widget
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@blissful basin Heck yes you can

wraith osprey
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Error, discord identification failed! Any ideas on how to fix it? Currently trying to link discord with rust/steam using rustoria.link

spare widget
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@wraith osprey Are you in a ton of discords?

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@cloud garden Ticket in-game with "/ticket add (your report with details)" rather than in a public forum

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Would recommend you F7 to report directly to EAC as well

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Would delete that though

cloud garden
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so what is the report menu

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on death screen, is that urs or..

spare widget
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blobthumbsup In-game : /ticket add (your report)

cloud garden
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ik i already clicked on report on the death screen is that eac or urs

spare widget
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The report menu or F7 is to EAC which is a third party anticheat employed by Facepunch

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Not to the admin

spare widget
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I'd recommend leaving a few and trying again- should work

wraith osprey
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Alright.

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Worked! Thanks a lot.

spare widget
main dune
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my friend and i were banned about 2 weeks ago with the message saying "come to discord" my friend recently got unbanned and was wondering what the update was with me

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steam id: 76561199174728689

spare widget
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@main dune You there?

main dune
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@spare widget yes

spare widget
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Can you join Waiting for Support?

main dune
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yes give me a moment

near halo
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@spare widget drag me

main dune
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one sec zen

near halo
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@spare widget lmk when ur ready

spare widget
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@near halo For what?

near halo
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Sprunt stood me up today

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No response 😭

spare widget
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@near halo You'll need to wait for their response and I'd recommend not just continuing to blow up their DMs or badger them

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Be patient and you'll get a response when they're available.

near halo
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Okk

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Thx

solid ferry
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help

agile comet
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help

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someone is entity spamming watch towers outside my base

solid ferry
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^

inland iris
royal knoll
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eu long lags

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huge, like ddos

brisk kayak
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how would i make a ticket?

spare widget
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@agile comet You'd want to do "/ticket add (your report)" in-game

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Droppa, applies for you as well

brisk kayak
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thanks bud i dont wanna log in i wanna make sure i can play the server without trouble

spare widget
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@royal knoll I think I did see a spike on our end but it should be passing quickly- thanks for your patience. Hopefully it's clearing up asap

brisk kayak
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just want to confirm

royal knoll
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its looks good now

spare widget
brisk kayak
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yeah i can send it, i already had a game banned account, but its way over a year old

spare widget
# royal knoll its looks good now

Glad to hear it 🙂 Obviously wish there was never any spikes but it happens. Let us know though if you have any issues in the future that drag on and I'll always see if we can do anything

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Yep, that's fine @brisk kayak

brisk kayak
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i just recently had a account hacked thats been banned

royal knoll
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lags again eu long

stable crest
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!steamid

marble mantleBOT
spare widget
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@stable crest Do you want to join Waiting for Support?

royal knoll
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what is goon why i keep lagy on server, cant even run normaly, its push me back. it was all good since wipe, but after that huge lag now its laggy for me

spare widget
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@royal knoll Hey, seemed like there were some issues that were cleared up- should be getting better now hopefully for you

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Sorry if you're still experiencing any problems but it does look like it was resolved from our end apparently

royal knoll
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@spare widget last 10min all good thx

vocal whale
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Hi, can someone check my ban appeal? It's been 3 days and still no response.

spare widget
vale bay
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!ticket

marble mantleBOT
#

Hey, @vale bay

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

vale bay
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can i add the clip into here? regarding a cheater

spare widget
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@pale tulip Can you join back to Waiting for Support?

untold tapir
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Yo i got banned

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On rustoria.co - 5x No BPs [ Solo/Duo/Trio | Shop] JUST WIPED

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I random respawned and took over a random 2x2

lilac nova
untold tapir
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gave it away to someone just starting (it wasn't my main) plus there wasnt much loot in it, I get i technically went over the group limit but i didn't play with them or anything i just bagged them in unauthed on tc and f1 killed

wispy swan
#

!ticket

marble mantleBOT
#

Hey, @wispy swan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

raven crypt
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There is an extremly blantant cheater on rustoria us medium his name is F0lxy

barren basalt
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admin

lilac nova
spare widget
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@raven crypt In-game /ticket add (your report)

barren basalt
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What if the explosives were robbed by hackers

raven crypt
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I did so has the whole server

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its a group of little kids its not hard to tell they are cheating

spare widget
raven crypt
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yup

barren basalt
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Can you come to EU main to help me deal with the hacker? He robbed me of two rows of rockets

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I've voted, but I'm sorry my RPG was robbed

spare widget
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@barren basalt Same thing as above - in-game "/ticket add (your report with details)". We don't return items

near halo
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lol

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zenzen i miss u

barren basalt
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So deal with the tickets now

near halo
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let me back in

barren basalt
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I've reported it

near halo
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im all alone now

spare widget
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@near halo 😦

near halo
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i just signed up for twitch and im a streamer now

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can u help me

spare widget
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@near halo Join Waiting for Support

barren basalt
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If the RPG is robbed by a hacker, you prohibit it on the spot. Can he get it back

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admin

lilac nova
raven crypt
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@spare widget IDK whos going to look at them but its literally a whole village of cheaters flying and shooting up in the air trippling us through shit

marble mantleBOT
#

Hey, @barren basalt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

barren basalt
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Why haven't you got a reply yet

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why

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help

slow birch
barren basalt
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I've voted in the game

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They two hackers in p21

slow birch
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So you pasted and posted that message as its written

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In game?

barren basalt
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ye

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Took our two rows of RPGs

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Rustoria.co-Eu main

slow birch
#

Perfect then I can assure you an admin will get to it soon. They are working on the current tickets but with 21 servers it can take a little time to get to you. I understand this can be frustrating but just stick with it and they will look at the issue

barren basalt
#

How many administrators handle this ticket

slow birch
#

There is active staff dealing with tickets they are working through them.

barren basalt
#

But I worked so hard that I didn't take two rows of RPGs

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I'm sorry

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There is another person

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One was killed by ban and another hacker

slow birch
#

I understand and feel the frustration all I can do right now is assure you that they will look into it if you have another person then add another ticket with their information.

barren basalt
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Why not even ban

near halo
#

i want you to stayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy

raven mist
spare widget
#

@near halo heartoria

barren basalt
#

I'm so bored. What can I do to ban hacker teammates

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Took 36 rockets

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Hackers are banned, but his teammates are still in the game

marble mantleBOT
#

Hey, @barren basalt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

raven mist
#

The player you reported is already banned , teammates aswell

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If you think someone was still associated , make 1 ticket with the name in it please.

barren basalt
#

ok wait

ashen bluff
#

I put a ticket in for someone who's blatantly hacking as I type this, how long will it be until i hear back from it?

raven mist
#

Whenever an admin looks into it, we try to get to your ticket asap

ashen bluff
#

Okay, Is it better for me to submit my combatlog as well? If so, do i just file it on the ticket as well?

barren basalt
#

I sent it

raven mist
#

A name should be good enough @ashen bluff

barren basalt
#

His name is ture, cheating team, and I also sent evidence that his teammates were banned

ashen bluff
barren basalt
near halo
#

cant wake up

warm juniper
#

can i get admin support

ashen bluff
warm juniper
#

another 1 on their team is blatently hacking, and whole team is still raiding, after their hacking teammate just banned...where is ban for whole team playing with confirmed hackers, while they and raiding our bases?

barren basalt
#

Can people with VAC records come to this server to play

warm juniper
#

<@&274971100184576010>

barren basalt
#

another 1 on their team is blatently hacking, and whole team is still raiding, after their hacking teammate just banned...where is ban for whole team playing with confirmed hackers, while they and raiding our bases?

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I also want to know that the banned members have changed another number and are at large in the game

ashen bluff
azure laurel
#

what group?

ashen bluff
#

I don't know their names, as my teammates are the ones being killed at their bases.

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I was killed by the one who was actually hacking.

warm juniper
#

EZlooooooooot jrny632942 etc

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jrny just got banned

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while they raid people, other kids blatently hacking on their team, and no banned for associated, as they aimbot our entire time and take everything

vague mortar
#

I won a giveaway, how do I claim the prize?

spare widget
#

@vague mortar Was it from a DM or #giveaways? If it was a DM, it'd be a scam

vague mortar
#

Notification in the channel here

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The skeleton hoodie 🙂

warm juniper
#

also fyi @near halo is impersonating admin

near halo
#

lmao

spare widget
#

He shouldn't be doing that @warm juniper

near halo
#

blow it all up

warm juniper
#

yeah just called me and impersonated admin

near halo
#

take it all away

vague mortar
spare widget
#

I would think you'll be messaged later today - I'll reach out about it

vague mortar
#

No worries. I’m in no rush. Just curious as I don’t see any info regarding it. Ty for the replies.

spare widget
#

Yeah, should get a DM I'd assume. I let the individual hosting it know that it concluded and you were asking 🙂

barren basalt
#

Why don't you need a white list to plug in

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So hackers are banned and it's not so easy for him to come in

near halo
#

i just sent in my admin application

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wish me luck

barren basalt
#

good luck

near halo
#

thankyou

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i have been practicing

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mary i would like to speak with u

copper night
summer stump
#

/TICKET

marble mantleBOT
#

Hey, @summer stump

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

wooden oyster
#

I was kicked out of the service area by VPN 76561199154604175
I was kicked out of the service area by VPN 76561199154604175

livid tapir
#

@dry summit can I help you?

dry summit
#

well

#

i was on rustoria medium and i just got kicked while running to counter a raid it just says disconnected i can join every other server tho

livid tapir
#

Try verifying your game files

#

Sounds like something got corrupted

dry summit
#

ok 1 sec

dry summit
livid tapir
#

Dope enjoy your wipe

normal geyser
#

How quickly will they respond to a request for unbanning on the site?

normal geyser
#

but how can you speed up the process?

livid tapir
#

You don’t

normal geyser
#

I wanted to study the next wipe in my ban for playing with a cheater flew in (

near halo
#

Hi how do I know if you app got accepted will they email or @near halo ?

wispy loom
near halo
#

@wispy loom Staff App

wispy loom
near halo
#

Ok thx so much also will they still msg if it got denied or just accepted

wispy loom
#

Bear with us, as it might take a bit longer than usual because of many things going on

#

Yeah, a bot will message you if it has been denied, and if you've been accepted a head moderator will get in touch

near halo
#

Okay Thx for help 🙂

wispy loom
#

No problem 🙂

near halo
#

Hello Please setup a Middle East official server. We need that

round tangle
#

i joining to steam group and i open the chat in game its not auth

marble mantleBOT
#

Hey, @round tangle

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

round tangle
#

AND CANT AUTH TWICH AND YOUTUBE

slow birch
fallen girder
#

Swear YouTube has been down for agesssss

foggy falcon
#

<@&274971100184576010>

#

we have got game issue in us medium, please support us

slow birch
#

Please dont just tag the staff roles

#

What is the issue?

foggy falcon
#

we have got boxes of rpg 30 mins ago and its gone now, everyone was at base, we all think its a server lag that all rpgs and c4s are gone

#

can you please have a look at server log

#

we are at p22

#

if its a lag, we are pretty upset about this issue

slow birch
#

The Admins will not interfere in gameplay which this will be. If you have placed the rockets and C4 there then they will be there unless removed by someone.

ocean gull
#

Is the administrator there? 3 hackers blocked the door of my house
I live in W3 of EU Medium

slow birch
#

!ticket @ocean gull

marble mantleBOT
#

Hey, @ocean gull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

keen yarrow
#

!ticket

marble mantleBOT
#

Hey, @keen yarrow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

fleet glacier
#

Got banned, how to find out for what and why?

near halo
#

Hello, from my card takes money automatically for prime status, I'm don't play in rust like 2 mouths and I'm buy it automatically, today only I see it in my card history, I'm need back money for it, because I'm don't play rust, to who I'm need type for this question?

short mist
#

Is there any possible way to get an account with a cs go vac whitelisted on a single eu server? my friend has a vac in cs go because he cheated one game, he had to get a draw to get into supreme and the enemy team was cheating. he never cheated in any game apart from that one time in cs. We come from facepunch 2 and we would like to play on your server because it was recomended to me by a lot of people from all diffrent social media platforms, and facepunch is unplayable because of cheaters. I am playing with a few friends and only one has a vac ban on record, he is an honest person and his previous mistake keeps him from playing any quality hosting servers. (The server is EU Long) Weare nota zerg nor a clan. We met 2 wipes ago and formed an alliance against cheaters, played together ever since.

neat pumice
short mist
#

Thank you very much for a quick response and explaining it to me.

sudden hinge
#

do admins even look at tickets?

sturdy dome
#

admin online ?

sudden hinge
#

literally cheating while I type

sturdy dome
#

<@&874995535881326632>

sudden hinge
#

300+ players and admins dont do anything 😄

fallen girder
#

I need support

sturdy dome
#

<@&274971100184576010>

sudden hinge
#

we all need 😉

#

I guess they dpnt care about EU long server, becaus 2 cheaters in 2 days...

ocean turtle
ocean turtle
sturdy dome
#

hi

sturdy dome
sudden hinge
#

would recording and somehow showing evidence speed up the process

sturdy dome
#

and he put it back, please check who is the spy in our clan

ocean turtle
sturdy dome
#

we need to check who is the spy in our clan

ocean turtle
sudden hinge
#

sadge

sturdy dome
#

just check we carry the rocket around EST 9;00-9;30

#

WHO CARRY THE ROCKET I MEAN

#

please check for us

ocean turtle
sturdy dome
#

so u guys cant check the players item?

ocean turtle
fallen girder
#

I need support

ocean turtle
fallen girder
#

So I won a giveaway for 19.99 credits in the store can I use this at anytime

marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy loom
near halo
#

how do i get the discord kit

fallen girder
#

Wdym

near halo
#

in game

fallen girder
#

Go to rustoria

near halo
#

yes#

fallen girder
#

Website and hit donate

near halo
#

then what

fallen girder
#

Then hit the server u play on and choose the kit u want

ocean turtle
# fallen girder .

Im not sure about anything related to this topic, but I'd assume if youve received something like a code there shouldnt be any problems using it whenever

fallen girder
#

No it’s in my store credits on rustoria website I’m just checking if there’s a time limit for me to use it

mellow glen
#

no

fallen girder
#

Yes

wispy loom
#

Then you can spend it when you want and on what you want

fallen girder
#

Ok ty

prisma urchin
rough scroll
#

@neat pumiceI was run by a VPN 76561199013454032

inland iris
#

people ask why i only join this disc when im activly playing

mellow glen
#

@near halo

half horizon
#

<@&274971100184576010> I am in waiting for support voice chat, I have an in game issue thats kinda hard to explain if anyone can hop in and help me

#

Server is US Long

prisma urchin
#

Hello administrator, I was banned today because I built a home and provided resources to the team with cheaters, but I didn't know he was a cheater, which led to the ban on the team.

hollow sequoia
#

!appeal

marble mantleBOT
#

Hey, @hollow sequoia

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

prisma urchin
#

Please don't dismiss my appeal

#

I am a 6000 hour green player

hollow sequoia
#

have you been a naughty boy

prisma urchin
#

Hello administrator, I was banned today because I built a home and provided resources to the team with cheaters, but I didn't know he was a cheater, which led to the ban on the team.

hollow sequoia
#

do you need a spank

prisma urchin
#

no

hollow sequoia
#

i think ryan does the spanking, thats only what i heard

lilac nova
marble mantleBOT
#

Hey, @prisma urchin

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

mystic lagoon
#

bans website cant help pls dm me

hollow sequoia
#

hahaha XXL u got wrecked mate!

mystic lagoon
#

@hollow sequoia yes It's all because of you

hollow sequoia
#

it is?!

sick knot
#

how do i get my donator? I keep being Ryan's sugar daddy

hollow sequoia
#

I dont think you get donator rank for being ryans sperm donator

#

i think this is the monetary kind

#

Just incase anyones wondering, this is not official support

#

@mystic lagoon please state how i got you banned? I dont understand

sick knot
#

@mystic lagoon is a known scripter, probs the usual

hollow sequoia
#

@sick knot OHH yea, @mystic lagoon was the guy pmming people trying to sell mouse scripts for $10

half horizon
#

<@&274971100184576010> <@&415898423460626432> <@&864870863957393458> I really need some in game help if anyone can join the support voice chat or even dm me

hollow sequoia
#

Foxeh whats ur issue

#

admins are admins, they are okay sure, but they arent coolpot, whats up bud

sick knot
#

@half horizon whats up ?

hollow sequoia
#

lets get this problem solved

spring wren
#

<@&274971100184576010> I won the giveaway for the store credit but I actally quit rust recently just want to talk to an admin about possiblities of giving it to someone else

sick knot
#

@spring wren dont worry ill take that off u thanks

spring wren
#

if im allowed to swap who its to ill give it to my mates or if they wanna redraw idm

#

who knows u can probs have it, i got bored of rust

elfin steeple
marble mantleBOT
#

Hey, @elfin steeple

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

tough bane
spring wren
#

alright thanks @tough bane

hollow sequoia
#

@spring wren dont forget your old buddy coolpot

spring wren
#

eesh not sure about that

#

known u for 49 seconds but ive known jungle jim for 50

hollow sequoia
#

i built you a home when you were homeless

spring wren
#

na im still homeless as fuck

hollow sequoia
#

its my birthday soon @spring wren

spring wren
#

shame

near halo
#

is there a place that lists the vip commands ?

hollow sequoia
#

I dont know what to do, i feel like maybe i have been excluded based on personal choice, i applied for chatmod but didnt hear back, i think i may of been rejected because of my LGBTQWTF links?

hollow sequoia
#

fair point.

unborn acorn
#

@west osprey Hi, may I get some help?

thorny raft
#

Hello, i would like some help please if possible

hollow sequoia
#

sup @thorny raft

tepid smelt
#

this guys use cheating where is the admin .?

hollow sequoia
#

if he was, hes probably watching this channel and isnt anymore

#

!report

marble mantleBOT
#

Hey, @tepid smelt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

hollow sequoia
#

anyone think id been here before

atomic marsh
#

/ticket

marble mantleBOT
#

Hey, @atomic marsh

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

atomic marsh
#

!appeal

marble mantleBOT
#

Hey, @atomic marsh

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

iron surge
#

NEED SOME HELP WITH COMMANDS INGAME LIST

hollow sequoia
#

what command u want?!

iron surge
#

COLORS

hollow sequoia
#

i know kill grass 1 removes the grass in console

iron surge
#

LIKE CHAT COLORS CHANGE

crimson helm
#

US MAIN DOWN?

raven mist
#

Looks like it is, looking into it

crimson helm
#

WACK

raven mist
#

booting back up now

atomic marsh
#

!appeal

marble mantleBOT
#

Hey, @atomic marsh

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

fallen girder
#

Eu 10x down?

iron surge
#

YUP GOT DISCONECTED WHATS GOING ON

#

THERE WAS A WORKSHOP UPDATE THAT JUST HAPPEND

raven mist
#

Looking into 10x eu

wanton reef
#

wont let me reconnect for some reason #support

hollow sequoia
#

so what does it mean when a player in game says they will "rip me a new hole?" is that an in game thing?

scenic widget
#

<@&274971100184576010>

misty scroll
#

@scenic widget

scenic widget
#

found a glitch on toria

raven mist
#

10x booting up

misty scroll
scenic widget
#

come call

#

you can break turrets w wood lol

#

i will show you @raven mist

livid tapir
scenic widget
#

nope just by building

livid tapir
#

create a ticket detailing how its done in game

hollow sequoia
#

or pm me

#

=]

livid tapir
#

hes not a member of rustoria staff

livid tapir
hollow sequoia
#

mind you, its not exactly easy to get close enough to a turret for it to be that much a problem?

restive belfry
#

yes it is

#

a problem lol

lilac venture
#

109775240991636620

scenic widget
#

<@&274971100184576010> <@&874995535881326632> drag to call pls.

hollow sequoia
#

Blixy, dont i know you? arent you from scotland?

restive belfry
#

he nn

livid tapir
#

if you do not need support please use #general

#

and please do not @ admins

west osprey
vagrant beacon
#

can i get some help?

west osprey
#

What’s up?

vagrant beacon
#

there is a cheater on rustoria.co 2x vanilla us he is scripting and probably esping too

#

we have made 2 reports and I made a ticket aswell

livid tapir
vagrant beacon
#

ok but hes ruining it for alot of ppl but thx fur the help 🙂

fallen girder
#

I need support

steep tiger
#

my bad is over. Why i cannot connect?

gleaming hound
#

How long ago was you meant to be unbanned?

steep tiger
#

I got my 1h ban at 21.02

#

and it should be over now. That ban had too little time freshner

#

but it doesnt have it now because i should go to server

gleaming hound
#

Hmm, try and connect again in 5/10 mins it still doesn't work let me know MonkaThumbsUp

steep tiger
#

I will

vapid veldt
#

cna i get into a call with an admin because I think i seen a hacker

#

i have proof/a clip of it to

marble mantleBOT
#

Hey, @vapid veldt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

vapid veldt
gleaming hound
#

You can post the clip in the ticket and the admins can look at it when they review your ticket 🙂

rose wasp
#

!ticket

marble mantleBOT
#

Hey, @rose wasp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

rose wasp
#

/ticket

marble mantleBOT
#

Hey, @rose wasp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

rose wasp
#

how do i contact support on discord

gleaming hound
rose wasp
#

What is this about?

zealous kettle
#

It's a scam, can you DM me their account.

rose wasp
#

sure thing

livid tapir
#

They grab IPS or log your sign in info right?

#

Gotten quite a few of those but don’t know quite what they get from you

hollow sequoia
#

is 3x us down

livid tapir
#

Yes

hollow sequoia
#

oh coincidence i just got back and tried to connect btw, can you update your website for that server?

ebon wadi
livid tapir
#

@hasty shell do you need help?

#

3x no bps is re booting now

hasty shell
#

ah ok ok

hollow sequoia
#

as in, you know you can right click the server and copy the link address @livid tapir on the servers page

hasty shell
#

I cant find it on the server list

hollow sequoia
livid tapir
ebon wadi
#

if i lose my kit im gonna be pissed

livid tapir
#

That’s a good observation

livid tapir
ebon wadi
#

great now i dont even have mine

hollow sequoia
#

lol Samm come on, 10 mins of virtual pixels, you'll be reet

#

(im not staff!)

ebon wadi
#

thats a long time

livid tapir
#

It’s up

glossy knot
#

how long for a ticket to be replied on average?

dry junco
#

they go through like 300 a day i believe soooo expect it soon if you're playing on a low pop, but admins have a lot on their hands so honestly no idea could be up to a few days depending on how many tickets have been submitted recently

#

!verify

marble mantleBOT
#

Hey, @dry junco

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

near halo
#

i need help with a vip issue

still pier
#

what is PERM mean?

#

for play with hacker?

neat pumice
#

Perm means permanent, means forever

still pier
#

thanks

iron surge
#

negotiating connection whats going on keeps saying diconnected: EAC: Authentication timed out (1/2)?

#

EU 10X

wispy loom
tropic jasper
#

me and my friend were making a hotel and we invited a naked to the team and we all just got banned for playing with hacker?

#

I have proof we werent playing with him, he was in the air and said he was lagging so I killed him and then we got banned

near halo
#

I have 2 tickets but I am unable to do the command /ticket remove (tickets are handled) it states - "Do not have permission to use that command" Any suggestions?

wispy loom
neat pumice
near halo
#

Chad Chadington the III on US Med

neat pumice
near halo
#

@neat pumice can u pm me need help with a report

#

Tickets where closed and taken care of by the staff. They just keep beeping me everytime I log on so I was thinking I needed to remove them. Thank you for looking into it.

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

glad stump
#

So if my friend got banned for exceeding team limit does he have to appeal or will he be unbanned next wipe on solo duo trio 5x

#

Bc I appealed an I was unbanned but they didn’t unban him

hexed nimbus
glad stump
#

It was a kick ban

#

It doesn’t say how long

gloomy ravine
#

!appeal

marble mantleBOT
#

Hey, @gloomy ravine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

glad stump
#

He is the one that got banned with me^

near halo
#

uh im banned for the reason:play elsewhere
:/ i think its because i shit talked an admin

#

i was banned for a month on rustoria and now its a perma after waiting like 4 months

#

the original ban reason was "take a break" or sum like that

short iris
#

how do i make a ticket for US long?

near halo
#

what is this, cant buy a kit pvp

#

There was an error communicating with the network. Please try again later.

#

@spare widget nvm steam is down

wispy loom
#

Seems like Steam is down (this is an unofficial website)

near halo
#

@wispy loom can you unban me daddy

wispy loom
#

Did you get banned just now?

near halo
#

ill never make fun of a rust admin again im so sorry

#

no i got banned like 6 months ago for shit talking an admin bc i got killed by a blatant cheater and he took ages to respond

#

originally it was one month but all a sudden when i came back its perm?

wispy loom
near halo
#

omg fr

autumn pewter
#

I just got banned for no reason

#

It said I got banned for hacking

livid tapir
marble mantleBOT
#

Hey, @autumn pewter

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

near halo
#

bro i literally hurt an admins feeling yall ganna make me do all this smh

#

1-3 DAYS BRUH

wispy loom
#

You've been banned 6 months ago, I'm sure you can wait 1-3 days 🙂

near halo
#

isnt banning someone for a month them making it a perm against some admin rules or something

#

bc it should be im ganna riot

wispy loom
#

No, there's probably a good reason for it

gloomy sable
#

how do i appeal??

near halo
#

you can get perm banned for shit talking admin

livid tapir
#

Yes

near halo
#

that seems a lil unfair

livid tapir
#

We do not tolerate disrespect towards staff

#

We do not deserve it

wispy loom
#

In the meantime there's nothing more to discuss

near halo
#

bro thats my first ban ever on the server and i have like 1000+ hours on it

#

one of yall should take or dm who ever is meant to read the apeals bc i aint tryna wait no 3 days

#

pretty pls

livid tapir
#

You’ll wait like everyone else, we treat everyone fairly

near halo
#

bruh hell nah im applying for staff

livid tapir
#

You’re currently applying to be unbanned, I’d give it a minute

near halo
#

i mean youll put out a good word for me tho

livid tapir
#

No

near halo
#

i wont even ban people ill just shit on the and make then rage quit

wispy loom
#

Move to #general if you don't require assistance please

near halo
#

ill be best admin

#

will i get payed for being admin?

livid tapir
fickle mica
#

I need help with a ban, we just got banned on rustoria zues 5x... didn't ask us to screen share, pc check, or anything? Just banned us, when I personally stream, and we have multiple clips of the guy you banned who was "cheating" dying.. and if he's cheating he'd never die. Just kinda lame that we get reported for rolling people, and can't even get the respect of a pc check or something.

marble mantleBOT
#

Hey, @fickle mica

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

livid tapir
#

!ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

livid tapir
#

Admins answer them fairly fast

glossy knot
#

ive been waiting for about 2 hours lol

livid tapir
autumn pewter
#

We got banned without a pc check and we grinded all night and we get no pc check or anything just a ban now we just lost all our progress for no reason you dont even have proof of banning us or anything.

glossy knot
livid tapir
#

I once got ticketed and banned for teaming in at minute period, our admins do their jobs

dark zealot
#

i need help, i play on geforce now and cant play official servers bc of some VPN but i cant find how to turn that off

wispy loom
dark zealot
#

kicked: something VPN not allowed or something in that way

wispy loom
wispy loom
#

You can't access those servers with GeForce Now

#

Unless you get whitelisted

dark zealot
#

how do i get that?

autumn pewter
wispy loom
wispy loom
autumn pewter
#

I did so I got to wait 3 days so all my grinding was pointless?

dark zealot
#

bro. just go to the fkn website as he said

autumn pewter
#

bro. just delete the fkn the vpn on ur computer

dark zealot
#

its geforce now you try

autumn pewter
#

I have clips

mellow glen
#

You got your answer. No need to get hostile at others

balmy torrent
#

i have a gameban on my main how many days would it be until i can play on my alt

scenic heron
#

how do I create a ticket?

kindred crystal
#

help me i got banned for no reason says i got banned for exceeding group limit

marble mantleBOT
#

Hey, @mellow glen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

mellow glen
#

Sorry

marble mantleBOT
#

Hey, @mellow glen

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

quiet vortex
#

whats the most amount of compound walls you can have on the US 10x

cobalt lily
#

report hack

marble mantleBOT
#

Hey, @cobalt lily

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

deft forge
#

!ticket

marble mantleBOT
#

Hey, @deft forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

livid tapir
marble mantleBOT
#

您好, @cobalt lily

如果您要举报违规玩家,请使用以下方法:
- 请在游戏公屏输入 /ticket ,并包含违规者的ID以及具体违反了什么规则

如果您想要在举报中提交证据,请使用以下方法:
- 如果需要提交截图,请上传至Imgur或者类似的网页并将链接附入您的举报。
- 如果需要提交视频证据,请上传至YouTube或者其他视频网站并将链接附入您的举报。

如果您被服务器封禁并且想申诉,请在Discord频道输入 !appealcn

deft forge
#

/ticket

marble mantleBOT
#

Hey, @deft forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

deft forge
#

cant exit submariner

livid tapir
#

""

deft forge
#

i got 3mins need help

livid tapir
deft forge
#

no fuel

livid tapir
#

rip

#

mark your body and come back for it

deft forge
#

y am i stuck in it tho

#

im at underwater

livid tapir
#

in a support call cant help right now

#

did you trap yourself underneath the monument

#

as in pressed up against it

deft forge
#

nah i tried moving down b4 running out of fuel b4

livid tapir
#

should have tried going to surface

#

maybe switch seats and see if that works

deft forge
#

im w my friend he cant either

#

can you do some admin magic this is a game bug

livid tapir
#

join waiting for support

sonic galleon
#

How come on #oldserverinfo for the US 2x Mondays it Says Mondays ONLY but it says on the BIO on the server that it wipes Thursday and Monday

ruby osprey
#

@livid tapir

#

how do i make a ban appeal? i was just banned for literally 0 reason when i was running around with a spear for hacking.

livid tapir
#

whats up

marble mantleBOT
#

Hey, @ruby osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

ruby osprey
#

do u think i could talk 2 u as well

livid tapir
#

yeah

vapid veldt
#

Whoever just replied to spooky can you call me?

#

its me

livid tapir
#

sorry whats up?

#

what do you need

vapid veldt
#

i just got replied to in US long i need to message one of you

sonic galleon
#

How come on server-info for the US 2x Mondays it Says Mondays ONLY but it says on the BIO on the server that it wipes Thursday and Monday @livid tapir

robust walrus
#

Hey @vapid veldt - I replied to your ticket.

livid tapir
#

or ^

livid tapir
#

i dont play that server, do you know by chance if it does wipe thursdays and mondays?

#

pretty sure the 2x is a weekly monday wipe

sonic galleon
#

on the Bio of the server it says it wipes monday and thursday + force

north crest
#

I will let higher ups know 😉

turbid plume
#

#FreeMop #FreeJesuss

livid tapir
turbid plume
livid tapir
turbid plume
turbid plume
livid tapir
turbid plume
#

oh

#

ur the guy who hated me and new2me and sizzle LOL

turbid plume
livid tapir
#

alright bro as i said

north crest
#

If you do not need support, please move to #general

livid tapir
#

^

livid tapir
turbid plume
#

and said me new2me and sizzle cheated bc we had vac bans

livid tapir
turbid plume
livid tapir
#

you also got one more chance to go to general

turbid plume
livid tapir
#

ggs

near halo
#

@livid tapir

#

yo my friend can we vc

livid tapir
near halo
#

@livid tapir come vc

#

its complicated

median pulsar
#

Is the 2x vanilla wipe on thursday and monday?

sonic galleon
livid tapir
#

!ticket

marble mantleBOT
#

Hey, @livid tapir

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

sonic galleon
#

@north crest

sonic galleon
north crest
#

@rapid lichen

#

This one?

median pulsar
ruby osprey
#

i thought it waS ONLY MONDAYS

median pulsar
#

fr i hope itws thursdays

#

cuz i cant play often on weekdays

ruby osprey
#

idk i like mondays

#

fridays would be pog tho like on vital

median pulsar
#

yeah they should make a friday server

ruby osprey
#

on god

sonic galleon
# north crest

Ye but when you click on it it shows up with a completely different wipe schedule

#

@north crest your bot says it’s mondays only but the bio of the server says it’s Monday and Thursday

north crest
#

It is Monday's

sonic galleon
#

Then why does it say that it wipes Thursday too?

#

@north crest ? Sorry for the @ I know it annoys admins lol

north crest
#

It is an error

sonic galleon
#

Well, admins here just pew lazy, this kind of stuff doesn’t happen where I admin but I guess it alr bc you have a smaller community 😉

#

Hahah thanks though

warped zinc
#

cant link yt or twitch

flat echo
#

i have a screenshot of someone saying they have a script menu in chat

north crest
flat echo
#

US 3x

#

No recoil at all blantly scripting.

median pulsar
#

Thanks for the help tho @north crest !

mellow tundra
north crest
hidden lance
#

!appeal

marble mantleBOT
#

Hey, @hidden lance

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

digital horizon
#

can a admin dm me?

royal knoll
#

any admin?

livid tapir
#

not an admin but maybe i can help whats up @digital horizon and @royal knoll

sonic galleon
arctic kettle
#

!ticket

marble mantleBOT
#

Hey, @arctic kettle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

drifting dome
#

how do i get back my vip or whatever

#

its says i have it in here but not in the rustora 5x

sonic galleon
#

How can I make it up to you?

drifting dome
#

no

#

I just want it to be in the zeus five x

spare widget
#

@drifting dome You're on Trio

#

Did you have it for Zeus US?

drifting dome
#

oh shoot

#

nvm

spare widget
#

You'd need to get it for the Trio if you'd want it on there but fair question, just wanted to check for you

#

For sure

drifting dome
#

I thought I was in the zeus

#

woops

arctic kettle
#

can i get an admins rq

spare widget
#

@arctic kettle What's up? Sorry kind of busy but maybe I can help

arctic kettle
#

i submited a ticket on rustoria 5x trio and i had hard evidence people were breaking the trio rule

keen mesa
#

?ticket

marble mantleBOT
#

Hey, @keen mesa

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

barren basalt
#

I want to ask if the anchor has the right to protect

near halo
#

i neeed a admin

#

i think we found a couple of cheaters

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
#

@flat edge please don't ping staff

flat edge
#

ok sorry

rugged lynx
#

!appeal

marble mantleBOT
#

Hey, @rugged lynx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

noble maple
#

umm the rustoria server isn't picking up that I've boosted the server I've used /auth and everything but its not working. I restarted and everything as well. anyone have any idea how to fix this.

upper escarp
noble maple
#

aight

spare widget
#

@noble maple Messed with some stuff on our end- should be good now hopefully blobthumbsup

#

If you're still having an issue, let us know. Would recommend waiting 5 minutes or so and doing /auth in-game

noble maple
#

is workin now thank you

cunning remnant
#

could i talk to an admin rq

steady basalt
#

So I submitted a ban appeal where do I see like what the mods said

lilac nova
cunning remnant
#

okay, so basically im banned on rustoria official servers im not game banned just rustoria and reddit. My entire pc got ratted both my emails got compromised ect ect. after two weeks of support tickets i finally got all my stuff back including my steam account. I start playing rust again and im banned on rustoria servers. I made a appeal it got denied and i cant re appeal or anything i can show you email i got of the guy changing my emaill associated with my account. I am permanetley kickbanned for "cheating", i hate having to worry about what server i have to play on with my boys because we used to play rustoria all the time now i cant.

spare widget
#

@cunning remnant I'll pass it on to the admin handling your situation and I'm sure you'll hear back if something changes. Otherwise, hope everything is going well

cunning remnant
#

oki thx

barren basalt
#

admin

#

PERM what do you mean

hexed nimbus
#

as in never ending

radiant meadow
#

/ticket

marble mantleBOT
#

Hey, @radiant meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

radiant meadow
#

!appeal

marble mantleBOT
#

Hey, @radiant meadow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

coarse wagon
#

!

#

!appeal

marble mantleBOT
#

Hey, @coarse wagon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

urban mirage
#

!appeal

marble mantleBOT
#

Hey, @urban mirage

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

vapid veldt
#

Lol this Squid ? ? ? ? guy blatenly cheating and his teamate usees fly hacks and the admins did nothing about it

exotic thistle
vapid veldt
#

yes

exotic thistle
vapid veldt
#

they have and they said we didnt see anything whenver i littaraly watched this guy fly up on top of his double door and he littaraly flew down it to

hexed nimbus
#

then also F7 report if eac dussent ban m then i dont know

exotic thistle
vapid veldt
#

i did

exotic thistle
#

that would help better, thank you!

#

but as i said, dont worry they check all the tickets and give you an correct answer 🙂

brazen cargo
#

need heeeellllllppppp

inner minnow
#

/ticket

marble mantleBOT
#

Hey, @inner minnow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

inner minnow
#

!appeal

marble mantleBOT
#

Hey, @inner minnow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

quaint patrol
severe carbon
#

!ticket

marble mantleBOT
#

Hey, @severe carbon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

severe carbon
#

@spare widget

west pier
#

!appeal

marble mantleBOT
#

Hey, @west pier

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

wispy loom
west pier
#

Hi,my teammate was banned for using the same VPN, and didn't get a reply for a long time after the appeal in https://bans.rustoria.co/

#

@wispy loomhi, can u help me?

severe carbon
wispy loom
west pier
#

About three hours ago

wispy loom
#

Ban appeals usually take 1-3 days, so your friend will have to wait a little longer

west pier
#

My three teammates banned it for the same reason, which made our game very difficult, which made us feel that buying VIP didn't bring us a better game experience

gentle patrol
#

if i buy the vip,but i got VPN BAN,and never get in server

nova ermine
#

hey i was banned 1 yr ago for being toxic cuz i followed on some ppl with a floyd joke only once.. and im still banned over 1,5 year later

#

can i get unbanned? imn ot able to do ticket on website..

hexed nimbus
nova ermine
#

excessive toxicity

hexed nimbus
#

can you dm me a ss

nova ermine
#

yes in a bit omw home

mortal comet
#

hi

#

any admin can help me?

#

i had appeal for 3 days

#

But I was still banned from entering the server

#

any admin can help?

tough bane
mortal comet
#

it sill let me wait

#

YOUR APPEAL IS CURRENTLY UNDER REVIEW. PLEASE ALLOW UP TO 1-3 BUSINESS DAYS FOR IT TO BE PROCESSED. WE THANK YOU FOR YOUR PATIENCE.

IF YOU WISH TO RECEIVE UPDATES VIA DISCORD ON YOUR APPEAL, FEEL FREE TO LINK YOUR DISCORD OVER AT RUSTORIA.LINK.

#

any admin can check it?

tough bane
#

When did you create that appeal?

mortal comet
#

3days ago

tough bane
# mortal comet 3days ago

Ok, just give them this aswell. If you haven't got any message until this evening please hit me up.

mortal comet
#

ok

prisma urchin
#

ban

hexed nimbus
# mortal comet ok

you can ask everybody but like i said in dm admins will get to the ticket when the get to it no use asking every staff member my friend this will just delay it as we have to deal this this

green pier
#

anyone check EU MEDIUM server?

#

one guy bug me with horse on outpost

slow birch
green pier
#

im in bug on outpost

#

a man cornered me with a horse

#

im playing on EU MEDIUM server

#

my name is leavekzin

#

please, check outpost exchange shop

#

or check this guy ShiLeX

#

i cant move

slow birch
# green pier please, check outpost exchange shop

There is nothing that an admin could do in regards to this as we don't interfere with game play.

Only thing I can suggest you do is kill your character and come back and loot your pack on the floor.

green pier
#

cant you kick or ban ?? Its legal

#

Its legal for this, i cant move.

slow birch
#

It's not something that someone would be removed for.

green pier
#

ok i will do this to all players if this legal..

slow birch
#

if you want to submit a ticket into the Admin team you are welcome to do that but they do not interfere in game play.

#

If you wish to do that but just remember the feeling it is giving you do you really want to do that to another player.

green pier
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Unless you take action against it, people will continue to do it.

slow birch
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It is annoying but not against any rules sadly.

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Like I said though if you wish to put a ticket in you are more than welcome to ingame and the admins will look into it.

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!ticket @green pier

marble mantleBOT
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Hey, @green pier

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

odd meadow
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What should I do if my teammate will not appeal? More than 10 players, basically all have VIPs

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Can someone help me? Thank you

slow birch
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Like just refuses to?

fallen girder
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It Dosent matter if he dosent appeals

odd meadow
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They don’t, because we Chinese need a VPN to log in to your website

fallen girder
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U DONT need a vpn

wispy loom
odd meadow
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I use it abroad, I don’t need it

fallen girder
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Swear u do like !cn

odd meadow
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是的

fallen girder
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Or something like that

wispy loom
odd meadow
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They can’t use VPN because it’s illegal in China

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So they asked me for help, let me ask your administrator

wispy loom
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So your teammates don't use a VPN, and the website is blocked

fallen girder
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@odd meadow u said they were using a VPN

odd meadow
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Yes, so can you help me solve this problem for them now?