support

[pastel flint]

!appeal

[marble mantle]

Hey, @pastel flint

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[magic tartan]

!report

[marble mantle]

Hey, @magic tartan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[livid tapir]

@magic tartan Whats up

[magic tartan]

Got a clip of a hacker on eu main speedhacking and aimbotting

[livid tapir]

Dope upload it to YouTube and create a ticket

They’ll be dealt with quickly

[magic tartan]

Ticket where?

[livid tapir]

!ticket

[marble mantle]

Hey, @magic tartan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[magic tartan]

IGN?

The link to yt vid

[livid tapir]

Sorry?

[magic tartan]

Where do i add the link to the youtube vid

Ingame aswell?

[livid tapir]

Upload to YouTube then do /ticket “xyz is cheating “paste link””

All in the same message

Iri will get you sorted

Night y’all

Thanks @quick jasper

[still pier]

any admin？

need help

[quick jasper]

Sup, not an admin but may be able to help.

[still pier]

can I dm yoy？

[quick jasper]

Go for it

[pastel flint]

is there any way to speed up the consideration of the application for unban.

?

[quick jasper]

You have to wait like everyone else, the 1-3 day period of ban appeals.

[pastel flint]

Will I get some kind of bonus if it turns out that I was banned for nothing?

[mellow glen]

The ability to play on our servers!

[still pier]

any admin that can help remove vpn ban

[cunning swan]

Anyonelses rust using 99% of their ram right now?

[exotic thistle]

how much ram you have?

[cunning swan]

16gb

[normal roost]

!appeal

[marble mantle]

Hey, @still pier

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[exotic thistle]

i have 16 aswell, and is using my 90%-95%

close every program running on you background, via task manager it helps me alot!

[near halo]

how do i respond to a ticket

in game

[tawdry jetty]

To submit a response you'll have to make a new ticket just by using the same /ticket command you did originally.

[near halo]

okay

[wary osprey]

us main crash?

[sonic ledge]

us small crash

[peak swan]

I think the whole network went down

nvm I restarted and it worked

[unreal blaze]

/support

[sturdy dome]

/SUPPORT

[unreal blaze]

hacking vpn banned. who can help me?

[sturdy dome]

im just using network accelerator why got hack ban???

hello? admin online?

<@&874995535881326632>

<@&274971100184576010>

<@&415898423460626432>

[tough bane]

Please do not tag admin roles.

You can appeal at https://bans.rustoria.co

[sturdy dome]

I JUST BOUGHT vip

[spare widget]

@sturdy dome What's your Steam 64 ID please? It'll be something like 765611083018801

https://rustoria.co/getmyid

[sturdy dome]

and got bannd for no reason

[spare widget]

#support message

[sturdy dome]

SUBMIT already

please check

[spare widget]

@sturdy dome I was asking for your Steam 64 ID here but alright

I don't know who you are- so I have no clue which appeal is yours...

[sturdy dome]

76561198119207529

please check thx

https://steamcommunity.com/profiles/76561198119207529/

[spare widget]

@sturdy dome Wait 5 minutes please and you should be fine to connect. Thanks for your patience

[sturdy dome]

thx man

hmmm

stilll got banned

@spare widget

@spare widget

20min already

still cant connect

hello????

[sturdy dome]

still cant connect

[spare widget]

@sturdy dome Hmm just checked and it should be fine on our side

Was being a little odd but seems to have sorted itself out

Sorry for the delay- doing a bunch of stuff at once over here. Try again and let me know please

[sturdy dome]

im going to try again

it showed me disconnected:banned : hacking

[sturdy dome]

still not wrok lol

and im not using vpn connect now still not working

[granite cave]

@spare widget I'm forbidden to enter the server. Can you help me lift the ban？

My appeal was dismissed

[lyric bay]

Is there a ticket system here? i'd like to chat to an admin about something if possible please 🙂

[sturdy dome]

i think no

i try to create ticket as well

[grave beacon]

How to cancel the VIP subscription

[spare widget]

@sturdy dome I have no idea why it was being so problematic. Cleared it up again. Unfortunately VPNs can cause issues like this so thanks for your patience, still. Should be okay now but I only will know until you're successfully in. Try again in a few minutes please

[sturdy dome]

k will try again

[lyric bay]

@spare widget I've sent in a payment ticket that explains something further about bans on rustoria, if you would kindly take a look that would be highly appriciated 🙂

Or even if i could speak to you about it through a call or message that would also be great

[sturdy dome]

okay now

[long wren]

https://steamcommunity.com/profiles/76561198281315414 unban please

[lilac nova]

!appeal

[marble mantle]

Hey, @long wren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[fleet sigil]

horses going to be fixed in rustoria Long?

[slow birch]

Is a Facepunch issue so fingers crossed something they patch.

[upper escarp]

I believe they released the optional patch fixing the invisible riders, so hopefully horses will be back in gameplay soon

[slow birch]

maybe see them after the servers pull a restart fingers crossed hey 🙂

[rough burrow]

admin, can you help me?

[vagrant epoch]

admin

DRAGON4409 this guy hacker real plz ban now

[near halo]

if you need help from an administrator just type what you need help with instead of asking if they could help you

[slow birch]

Morning

[vagrant epoch]

DRAGON4409 this guy fucking hacker

[near halo]

@vagrant epoch make a /ticket in-game by doing: /ticket add (message)

but yes, don't mention their name here because they might toggle off ._.

[slow birch]

Perfect advice there make a ticket and don't call them out in Discord or Game as then they turn things off and we find it harder to catch.

[rough burrow]

admin, I was banned just like that, I play for only 25 hours, as usual I go to the server, kicks me and writes: Disconnected banned no reason given, for what?

[near halo]

@rough burrow if you think you got falsely banned you should definitely make a ban appeal: https://bans.rustoria.co/

[rough burrow]

oh, thanks

[delicate pewter]

how to make a ticket

[upper escarp]

To make a payment ticket, please go to the channel #payment-support and click on the button at the bottom :)

@delicate pewter

[delicate pewter]

alright thank you just did

[upper escarp]

Hope it goes well :)

[rough burrow]

I make a ban appeal, how do I know that it has been considered?

[slow birch]

Once it has been review there will be an change in its state. If you link your discord the Bot will send you a message to tell you this otherwise just keep checking the ban link to see if any changes.

!link @rough burrow

[marble mantle]

Hey, @rough burrow

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[rough burrow]

@slow birch sorry, can you help me do this?

[slow birch]

So when you click the link you need to login to your steam account

Then you should come to a screen with the different platforms on just click the link button on the right and connect the 2

[rain locust]

where can i open ticket for cheaters

[dusk cypress]

CAN I SPEAK TO A ADMIN ABT MY BAN

[rough burrow]

@slow birch thank you so much

[slow birch]

Anytime mate

[slow birch]

!ticket

[marble mantle]

Hey, @rain locust

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dusk cypress]

can i speak to someone about my ban?

[rain locust]

!ticket

[marble mantle]

Hey, @rain locust

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[slow birch]

If you make a ticket in game the admins will get to it include as much detail as you can.

[slow birch]

Whats the issue dude?

[dusk cypress]

i got a 2 week ban for playing with a cheater even tho i wasent. i was just wondering if theres anyway i can get unban now i only have 2 days left

[slow birch]

You could appeal it but the chances are you will be asked to finish the ban as they place them there to be learnt from not cause they want to cause you pain and suffering. But yeah an appeal and hope that they say yes would be the only way.

[dusk cypress]

ugh

i was out framing relaxing well my team pvping at launch and i get banned for association

[slow birch]

I understand the frustration but I cant discuss the ban with you sorry. Like I say you are more than welcome to ask in an appeal.

[dusk cypress]

can i speak to zenzen

[vagrant epoch]

!ticket

[marble mantle]

Hey, @vagrant epoch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @vagrant epoch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dusk cypress]

!appeal

[marble mantle]

Hey, @dusk cypress

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dusk cypress]

!appeal

[marble mantle]

Hey, @dusk cypress

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[final zinc]

how long is afk timer on 10x no bps eu

[rough burrow]

@slow birch what does it mean?
Our administration has reviewed your appeal and it has been accepted.

[final zinc]

i cant link twitch or youtube, with twitch i get something went wrong and with youtube i get this app is blocked

[balmy cypress]

Sounds like you have been unbanned

[balmy cypress]

Both YouTube and twitch linking are disabled currently

[near halo]

Nice i just got banned for playing with a cheater while i'm solo 👏 👏

[copper night]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[copper night]

if you feel you were falsely banned appeal above

[near halo]

It will take days till they answer, my base will decay, and i want to play now, till they answer my appeal server will wipe

How tf i can get banned for playing with a hacker while im solo???????

[copper night]

false bans are rare most likely you were banned for a good reason

[near halo]

How can i get banned for playing with a hacker while im solo please explain me

[copper night]

appeals can take multiple days since the admim who banned you needs to review it

[copper night]

were you in a team with others, also doesnt have to be from this wipe etc

[near halo]

no i didnt

[copper night]

anyway please wait patiently for your appela

as i said false bans are rare

[wintry schooner]

Skins still doesn't work on EU small.

[slow birch]

Cheers will pass this on.

[copper night]

anybody else in your team struggling?

[wintry schooner]

Everyone

Industrial door, black bandana & towels are the only skins in the game currently working for us.

[granite grove]

!ticket

[marble mantle]

Hey, @granite grove

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rough zephyr]

/ticket

[marble mantle]

Hey, @rough zephyr

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[inner minnow]

!appeal

[marble mantle]

Hey, @inner minnow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[granite grove]

!appeal

[marble mantle]

Hey, @granite grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[normal bobcat]

Hi, guy we have some trouble and need a bit of help.
Basically we start yesterday on Eu Medium server as a medium clam merged from two smaller ones, so half of us had VIP already bought, and second half didn't know how bad will be, so most of us bought VIP after spend some time in queue, rest just chill in queue...
But the problem is that we have two players who can't stuck in queue, they are from Lebanon and they can't pay for it because bank system shut down all online payments. Normally they would wait in line and play in morning, but they country is in crisis so they have electricity shortage and don't have power at day time.
That why we made a found raising in our clan and we are able to sponsor them VIP, but sadly we refreshing the page for almost whole night and there is no new VIP available.
Is there someone who can DM me and make ready two VIP for today? Pleas don't give a fuck about this, its real story and our clan feel bad that we choose so high pop server and they can't play because of us choice.

[old karma]

why are cheaters at T9 on US medium still allowed to play? still guys in their base despawning and shit super cringe..

[final zinc]

do points get reset when a server wipes
(eu 10x no bps)

[spare widget]

@final zinc They reset once a month on force wipe, so yesterday They'll roll over from wipe to wipe for the remainder of the month

[final zinc]

Thanks

[spare widget]

@old karma Sorry I'm not at my PC :/ If you have concerns that someone is evading a ban then you're more than welcome to send in a ticket in-game with "/ticket add (your report with details)" and it will always be looked into as soon as possible

[old karma]

already did

[spare widget]

Perfect, thank you

[old karma]

chop chop cheaters are still playing

[spare widget]

Always hurrying to address every single issue but I get how this specific one is more urgent to you. Thanks for your patience- wish I was home to take a look

[old karma]

they are sealing loot behind walls and stuff

cant believe this is allowed for them to just hop on new accounts instantly and despawn all their stuff

[normal bobcat]

<@&418055027639189504> pleas help with this #support message
DM me

[dusk oyster]

[inner minnow]

@spare widgetThank you for reading. I was banned from the US Main server, not a hacker, not trying to cheat. Maybe I am an administrator on another server and pasted the administrator instructions by mistake. I guarantee that this kind of event will not happen again on the server, so I sincerely request the administrator to cancel the ban, thank you!

[proven lichen]

Admins how to report guys with german sign bad one (cus i can't write it) ?

[upper escarp]

!appeal

[marble mantle]

Hey, @inner minnow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[slow birch]

Which server?

[proven lichen]

@slow birch EU Main V18 location

Litteraly huge sign

[inner minnow]

The reply was ERROR YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

[slow birch]

Ok yeah if you take a screen shot of where it is and put that screen shot in the ticket and explain what is going on the admins will be able to work it out.

[upper escarp]

Then please allow some time to pass before reconnecting

[slow birch]

Take it of the map where it is for them

Trying to find things can be a pain

[inner minnow]

But I've been banned for months

[upper escarp]

Can you DM me your steam 64 ID?

[dusk oyster]

!vipstock

[marble mantle]

Hey, @normal bobcat

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[upper escarp]

Please submit a mute appeal and describe your problem, and it should be all sorted out

[red timber]

Are bans permanent?

[dusk oyster]

Depends what your ban for you can appeal your ban tho over at https://bans.rustoria.co

[normal bobcat]

I don't want to know how many VIPs you are selling, but i'm asking to a bit of help, i'm not beg for free VIP or something.
We want to pay for 2 VIP on that server where we playing and i hope that your boss or someone with power to do this will add two more "special slots" for one month. After all its already behind peak time.
So pleas understand our situation and try help a bit

[raven mist]

Sorry but thats not it works , it wouldnt be fair for anyone else.

[devout robin]

How to solve VPN node ban

@raven mist

[spare widget]

bans.rustoria.co

[devout robin]

I banwant to lift this node

My STEAM id 76561199216733800

[spare widget]

@devout robin Please visit bans.rustoria.co in a browser and complete an appeal if you haven't already.

[ember marlin]

@neat pumice hi, you told me 2 days ago that u look into my ban appeal, can it happen today? 😳 76561199174027760

kinds regards

[neat pumice]

Hi there, I've contacted the admin responsible for you ban, but haven't heard anything back yet, I'll get in touch as soon as I have some more information for you 🙂

[ember marlin]

Okay, thank you!

[normal bobcat]

Well, sometimes you add some extra slots (like your staff saying here #support message), so i wish to happened that today...
You say abut being fair for others, but world is unfair place, so my friends can't play because some shitty banks forbidden them from paying for something online and some shitty country is not fair enough to provide electric power for whole day.
Well, thank you for your share of what is "fair".

[still falcon]

I've been waiting in line since yesterday, please increase the server capacity. EU MEDİUM--

[raven mist]

Your friends are not forbidden to play our servers, they just need to wait in queue like all the other players. Jamie is talking about the fact that VIP is restocked from time to time.

[unkempt rampart]

!appeal

[marble mantle]

Hey, @unkempt rampart

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tribal remnant]

i know how vips and slots work u dont gotta do the !vip thing

can an admin @ me when vip for eu long goes in stock ty

[slow birch]

An admin wont know when that happens you just need to keep checking the store as one expires it is restocked.

[zinc timber]

Add slots too eu long

[tribal remnant]

can u add slots then

[slow birch]

Dont make me do the thing lol. Sadly not as the thing says the main servers will always have more slots than the long or Med servers to suit the style of server it is.

[still pier]

any admin on ?

[slow birch]

Or words to that effect

[slow birch]

Good Morning welcome to customer support can I take your call please

[proven granite]

hi guys

[tribal remnant]

so why doesnt ryan increase the slots on main and long

[still pier]

yeah If you can help me this problem

[proven granite]

need help me

[slow birch]

I will attempt to or point you to the right place

[slow birch]

I can't answer that one that is a Ryan thing. #feedback-suggestions he reads that channel daily

[still pier]

My account was banned by VPN, but I applied for it on the website, but my appeal was rejected. Can you just unban VPN for me?

[slow birch]

If you add more to the suggestion than increase slot like the whole reason why you think the community will prosper from it then it will help

[normal roost]

!appeal

[marble mantle]

Hey, @still pier

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[proven granite]

Support`s team where are you????????

[normal roost]

Yes, what can I help you with?

[proven granite]

@normal roost Yesterday I took a VIP, but where is she?

[normal roost]

?

[proven granite]

Yesterday I bought a VIP, it is not there.

[still pier]

I cant do it any more

[proven granite]

!vipussed

[still pier]

I dont have any option torewrite

[normal roost]

!vipissues

[marble mantle]

Hey, @proven granite

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[normal roost]

Sorry miss typed the command

[still pier]

I really need help this question

[normal roost]

Try to wait in here/dm and administrator about your issue

[tawny rock]

help

[slow birch]

Lets see if we can help

[near halo]

hi'

[wet flicker]

Is 3x re wiping today

If u guys aren’t re wiling itu should more pop

[slow birch]

#announcements would suggest its skipping wiping today

@wet flicker

[near halo]

What is the Aumain Discor link

What is the Aumain Discor link

[mellow glen]

?

[near halo]

Aumain Discor

I don't know the link

[mellow glen]

we dont have an AU main(Right now), nor a discord for it....

[near halo]

ok

[ancient shale]

Hey guys, I've been joining the server since force wipe. When I finally got in the server disconnected me and I saw the message that I'm banned for hacking. Could you please elaborate? I've been playing rust for years and never cheated whatsoever. I'm shocked. If you could investigate the matter I would appreciate it.

[low saffron]

☠Mr.SuspiciousAim☠ is obviously cheating on EU long theres no doubt

[marble mantle]

Hey, @low saffron

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

Node ban, the administrator will explain why you can't make this kind of situation.76561199109048972

I need the administrator to solve the ban. My teammates can't access the link.

My teammates will not be at odds with each other, why should it be so complicated, how many times?

[slow birch]

What do you mean Node ban

[low saffron]

2 good at getting nodes

[near halo]

VPN

[slow birch]

These things happen sadly will leave the message for an Admin

one of the issues of using a VPN but I understand you have to

[ancient shale]

!appeal

[marble mantle]

Hey, @ancient shale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

My teammates are unable to access the web page, there is nothing we can do, and more than a dozen of our members lack the soul backbone.

Manager, can we talk?

[balmy cypress]

Whay happens when your teammates try to access the page?

Is it blocked or do they see an error?

[near halo]

Network connection failed

[ancient shale]

@balmy cypress <@&874995535881326632> ?

[balmy cypress]

Hmm that is odd. Its all working fine for me. Perhaps one member could gift the VIPs to the others as a quick fix? 🙂

[near halo]

[balmy cypress]

?appeal

[marble mantle]

Hey, @ancient shale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

I need the assistance of the administrator.

[balmy cypress]

Make an appeal and we will get to it soon @ancient shale

[near halo]

a matter of expediency? What does it mean? Is that clear? You're the caretaker? Or the manager.

@balmy cypress

[balmy cypress]

I do not understand what you are writing here, some countries may block access to our website and that might be what is happening, I am unsure without asking more questions.

I suggest you try having one group member gift the VIPs to the others as a quick fix. As of right now I don't see a fix happening right way as the person who can resolve issues of this nature is away but I will ask him to take a look into the issue once he is available.

Make a ticket in #payment-support and we can talk in more detail.

[near halo]

Can it be solved if you open a member?

@balmy cypress

[primal glade]

ay yo boiiis, i bought vip for eu medium yesterday. we got raided and my question is cna i give my vip to a random person? @hushed finch @balmy cypress

[plain sigil]

@spare widget its me "Left in the dust" i was told to come here

Why cant i join the server? @spare widget

Help please i cant enter the server @near halo

[balmy cypress]

I still don't understand what you mean, I am sorry

[balmy cypress]

Make a #payment-support and we can look into that

[balmy cypress]

Make sure you get all the music bots in your tag too 😛

What does it say when you connect @plain sigil

[plain sigil]

it says "Come to discord" -Zenzen

@balmy cypress

hello?

[primal glade]

@balmy cypress im lost man, what do i do after klicking on that ?

[plain sigil]

Payment support? bruh

[primal glade]

do i type in ticket tool?

i just want to give my vip on eu medium to a random person bec we got raided and it makes no sense to play 5 v 25

[plain sigil]

@balmy cypress help me i cant join server

[balmy cypress]

Pop a message over to Zenzen and he will get back to you once he can

[plain sigil]

@spare widget aaa

[spark flare]

As I understand it, the server itself decides to increase slots, but please specify - what is the maximum limit for the server in terms of the number of slots in the current situation? After all, the queue is large only on Eu Medium and Long.
Or is it not worth waiting for an increase with such a load of other servers? How it works.

[balmy cypress]

PM him rather than tagging as he is likely to miss it in here with all the tags that admins get

[normal bobcat]

Sure, the problem is that they, can't wait in queue for 6h to play 2h before they lose power.
That why our clan was sad for them and make a decision to buy them VIP on your server.
And we want only to get possibility to buy 2 of them at once as priority, not buy one and wait for another for a week or two.
I'm still don't see anything what would be so unfair for community, we don't want this for free.
But sure, its only up to you. I was truly thinking that your team can help us with this, or at least try or propose some solution, but its look like no one care here for this things.
And yes, I'm sad because we obviously choose wrong community to invest our time.

[zenith nest]

I have a question in regards of cheater reports, I'm playing on a server with some friends of mine and I constantly dying to a group of asian cheaterss and no im not bad they all for the most part have all new account

[plain sigil]

I demand to have acess to rustoria servers, it is unfair that i cant join it doesnt even say if im banned. I havent broken any rules

[gleaming hound]

!ticket

[marble mantle]

Hey, @zenith nest

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

Report them through the ticket command 🙂

[zenith nest]

fresh account with name changes from today

[gleaming hound]

Was you banned?

[plain sigil]

it doesnt say that

[gleaming hound]

What does it say?

[plain sigil]

all it says is "Come to discord" -Zenzen

[gleaming hound]

Ah, I would give ZenZen a PM on Discord

[zenith nest]

Sam

[gleaming hound]

Yes?

[zenith nest]

will the admins ingame check out whats happening because I actually cant play this game with my irl because they are full esping them

full Asian group

brand new accounts from today

[gleaming hound]

Yes, if you make a ticket reporting the individual cheating, the admins will look into it.

[zenith nest]

ok will do i need to include their names because i only included where they live

and will i get a message back from the admin like a chat room type of thing

[gleaming hound]

It's best to make separate tickets for each player cheating

[zenith nest]

ok

[gleaming hound]

And yes, you will get a reply in game from the Admins when they come to a conclusion.

[zenith nest]

i have all their infos so that wouldnt be a problem

[exotic thistle]

Rustoria servers are always full of queue because even after a week or two server isn't dead with players, is full of action and activity, that's why most of players buy VIP week before wipe or so, the one who deciding last day, they get all out of stock, I understand you and your friends can't join because of that, but they don't force anyone to invest time on community, players choose himself and I do aswell because servers have queue, but after a long time they are the only one in official servers who doesn't die easily with players, most of servers have 20 queue in wipeday but the second day they are dead with players. i hope you got my point, so you can always decide playing in servers, have a good one!

[normal bobcat]

I got all of your points, personally I don't care about VIP because i can stay in queue.
That two VIP would be for members of my clan who live in Lebanon, they are not poor but they can't pay for things online or make a bank transfer outside of their country, that why we would like to buy them VIP as a clan.
And they can't wait in queue, because of crisis in their country and they don't have electricity in normally day peak time, when factories working. So they can only play at evening or night, but they stuck in 6h queue. I'm refreshing that VIP page from yesterday, and yet there is no VIP to buy. Also when it will show up, no one can promise us that there will be two of them to not let one of them wait for next days or weeks because no one can tell us when the next one will be free.
Do you see my point now?

[wispy loom]

I believe that everyone feels sorry about the situation that you and your friends from Lebanon are in. We are unfortunately not able to make exceptions that you mentioned, as it wouldn't be the only exception we'd have to make. Everyone has the same chance to buy VIP as you and your team, so no exceptions will be made for this, regardless of the sad situation your friends are in

[near halo]

76561199109048972The VIP has been done. How to solve the ban, please ask the administrator to deal with it.

@balmy cypress

Can we talk?

skins are not working in server, is this glitch or it is for all servers ?

[granite grove]

!appeal

[marble mantle]

Hey, @granite grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rain locust]

like

what are admins doing on this server... full team of russians running around the map at night tripling in the dark when u dont even have a flashlight on your gun sees you from 200 meters

[graceful cobalt]

Any admin I can DM ?

[marble mantle]

Hey, @rain locust

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mellow glen]

in regards to what

[graceful cobalt]

DM'd Irish, hoping he's available atm

[mellow glen]

that wont work....

you can dm me

and i can point you in the right direction

[graceful cobalt]

Figured it out

[near halo]

do /ticket add in game and type your messages for admins, when they avaliable will check it out, put theyr profile or steamid in the ticket so admins know for who u talking

[novel vine]

I have a clip of a guy blatant cheating but i dont have his name what should I do

[slow birch]

Put a ticket in on the server you are playing and drop the URL for the clip in there too

[tender lion]

Sorry, I made a mistake when buying a VIP, who can transfer the VIP to another server?

[near halo]

76561199109048972The VIP has been done. How to solve the ban, please ask the administrator to deal with it.

76561199109048972The VIP has been done. How to solve the ban, please ask the administrator to deal with it.

[dusky thistle]

the server work in cracked game ?

[near halo]

76561199109048972The VIP has been done. How to solve the ban, please ask the administrator to deal with it.

76561199109048972The VIP has been done. How to solve the ban, please ask the administrator to deal with it.?

[dawn creek]

how to make ticket?

[tender lion]

Sorry, I made a mistake when buying a VIP, who can transfer the VIP to another server? @slow birch

[lilac nova]

Please submit a ticket at #payment-support

[lilac nova]

!ticket

[marble mantle]

Hey, @dawn creek

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @dawn creek

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[lilac nova]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[livid tapir]

@mellow mason what’s up can I help you

[mellow mason]

Need to talk about a refund asap

[livid tapir]

No need just create a #payment-support ticket and it’ll be dealt with rather quickly

[mellow mason]

need it sorting right now though 😦

[near halo]

how do you check if your banned

[ancient radish]

I need help on a rustoria server

[gleaming hound]

What you need?

[near halo]

@livid tapir Can we talk?

[livid tapir]

@ebon prawn can I help you?

[ebon prawn]

@livid tapir Yes pls

[livid tapir]

What’s up

[ebon prawn]

My VIP not working - but I have it bought

[lyric bay]

Ape i'd love some help please

[livid tapir]

Create a ticket in #payment-support and it’ll be dealt with pretty quickly

[livid tapir]

!verify

[marble mantle]

Hey, @ebon prawn

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[livid tapir]

Verify your account first tho faith

[livid tapir]

What’s up

[lyric bay]

A friend of mine has a game ban for playing with a cheater, and he has 7k hours and bought vip here not realising that he isn't allowed is that true? or could he be allowed a 2nd chance?

[ebon prawn]

@livid tapir think im verified now

[livid tapir]

Was the ban under 180 days ago?

[lyric bay]

it was exactly 100 days ago

[final crane]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[lyric bay]

could i send you the message that he wrote?

[livid tapir]

We do not allow gamebanned players to play our servers if the ban is under 180 days old

[livid tapir]

I don’t see that

Have you linked your discord in the link I sent?

[random kite]

Is using painting tools bannable?

[livid tapir]

What do you mean by painting tools?

[random kite]

Like third party programs that will draw photos on signs

[livid tapir]

Don’t think it’s bannable

I’ve seen enough explicit pictures of thanos to assume so at least

[random kite]

Lol

[alpine mesa]

This is a dumb question but small is a weekly right

[livid tapir]

Not dumb but yeah

[hexed nimbus]

check #oldserverinfo

[livid tapir]

You can check server information in #oldserverinfo

[alpine mesa]

Thanks my bad

[hexed nimbus]

np

[livid tapir]

Enjoy your wipe

[alpine mesa]

Not sure if i should play medium or long now

[livid tapir]

Medium in my opinion

Smaller queue

[alpine mesa]

That’s what ill prob go with a feel like monthly last week is just clans and u will get offline raided anyways

[livid tapir]

True

[alpine mesa]

Yea do you think medium que will be bad in 3ish hours cause I’m in school till then

[livid tapir]

Eu or us?

[alpine mesa]

Us

[livid tapir]

There’s a 1 person queue but it’s Friday night lol

All our vanilla servers will have queues out the ass

[alpine mesa]

Yea exactly I used to play on medium a lot and I had vip for a long ass time so I’m just thinking if i should get it if it’s available

[livid tapir]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[alpine mesa]

I’m fine with waiting like 30 minutes since i got 9 other people with me

[livid tapir]

I’m checking to see if it’s available

[alpine mesa]

I see the link but school WiFi makes its so I can’t view it

[livid tapir]

It is

But only a few but if there are 9 of you then probably try medium

Hopefully less queue than long

[near halo]

how about skins not working boys ?

[alpine mesa]

Yea My teammate is getting on run

[livid tapir]

Have you created a ticket?

But I’ve seen no other reports so I think it may be your side big grin

[near halo]

i dont think man.. all my mates have same problem

[livid tapir]

No problem submit a ticket and admins will take a look

[livid tapir]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[livid tapir]

What do you need mark

Can I help?

[topaz garden]

can someone join pls just got banned for nothing ( just bought VIP to play and got banned for playing with hacker

i joined the server and got banne

[livid tapir]

!appeal

[marble mantle]

Hey, @livid tapir

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[livid tapir]

Do not @ admins

[livid tapir]

Mark appeal above

!verify

[marble mantle]

Hey, @livid tapir

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[livid tapir]

Verify your account so the bot can notify you when your appeal has been seen

[broken merlin]

I have a cheater on me can someone check it out?

[marble mantle]

Hey, @broken merlin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[livid tapir]

Do you need help hop?

[livid tapir]

F7 them too

[broken merlin]

I did

[patent sorrel]

!appeal

[marble mantle]

Hey, @patent sorrel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[topaz garden]

https://i.imgur.com/ZMMzQPI.png and what do i do ?

[flat gull]

!appeal

[marble mantle]

Hey, @flat gull

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[flat gull]

support

[raven mist]

What server? Eu small?

[flat gull]

@raven mist why am i banned

for no reason

[gleaming hound]

!appeal

[marble mantle]

Hey, @flat gull

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[patent warren]

Is racism allowed on your servers because we've got three people being very racist to us

[gleaming hound]

No, it's not. Have you got a screenshot so I can get someone to deal with the situation?

[patent warren]

i have a video of them being racist

[gleaming hound]

Ah, make a ticket

[gleaming hound]

!ticket

[marble mantle]

Hey, @patent warren

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[balmy cypress]

We do not moderate voice chat :/

[flat gull]

CNA I VC WITH A ADMIn

[tough bane]

Hello mate, if you need any support or want to get in touch with someone from the Staff feel free to private message me or join in #368790610783764480.

[gleaming hound]

Yeah, I forgot to mention, I thought you meant in text chat.

[balmy cypress]

Its suggested that you mute voices in your audio settings. If they continually harass you, do make a ticket and we will see what we can do but for the most part its avoidable with muting voices.

[gleaming hound]

What you need? I can try and assist you.

[patent warren]

ok

[tough bane]

If you do have any VIP / Payment issues please head over to #payment-support. If you want to get a refund please make sure you are eligible and check https://rustoria.co/terms to see if you qualify for a refund. Be a little patient there as the responsible admin is contacted pretty often. He will contact you then. Thank you

[soft pier]

!appeal

[marble mantle]

Hey, @soft pier

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[spring forge]

!ticket

[marble mantle]

Hey, @spring forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[upbeat lodge]

I have VIP for US Long, but its making me sit in que. 76561198873253051

[gleaming hound]

Make a ticket in #payment-support

[near halo]

Hey guys what kind of rewards do you get for linking you account?

[wooden nexus]

Can you switch my vip to eu long, is that possible?

[gleaming hound]

!vipissues

[marble mantle]

Hey, @wooden nexus

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[wooden nexus]

ah ok

[balmy cypress]

Not if you have used it on the server it is purchased for now or it has been more than 7 days since the purchase. If you are all good on those two, use #payment-support

[proud burrow]

@zealous kettle

[gleaming hound]

Please don't ping staff, what you need?

[proud burrow]

Just been banned for nothing, says to come discord from spoofy

[gleaming hound]

Ah, I would give him a PM on Discord.

[dull crown]

how do i get the rewards from nitro boosting????

because i jsut did it

[gleaming hound]

Do /auth in game and you should have it

[glass lark]

!appeal

[marble mantle]

Hey, @glass lark

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[hollow copper]

Is no one gonna talk about how turrets don’t do damage to people, scientists don’t do damage to people and invisible players on boats

[gleaming hound]

Turrets don't do damage? I suggest reporting these bugs in /ticket in game.

[hollow copper]

yes they don’t do any damage at least on rustoria small

[gleaming hound]

Hmm, I will report this to an Admin, but I also suggest you making a ticket in game please.

[hollow copper]

okay will do

[gleaming hound]

👌

[tawny widget]

!appeal

[marble mantle]

Hey, @tawny widget

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[sage widget]

hey, on eu rustoria.co 3x, its not letting us place a door at our base, its saying "too close to launch site" even though we already built the base, also there are other bases closer to launch site than us

nvm, sending a ticket lol

[hexed nimbus]

well you to close to launch then if you are to close to any monument you get the same thing

[sage widget]

there are other bases that are closer to the site

[mellow glen]

its a facepunch bug

try making sure there is nothing near the door

ex box

bag

any deployable

[oblique jewel]

.water

how do i change my name in game. to rainbow?

[mellow glen]

you cant lol

or do you mean

your ign

[oblique jewel]

you cant have rainbow name if you donate?

[mellow glen]

no

[oblique jewel]

mmmm ok, what about the youtube link?

how do i get past the google stopping me

[mellow glen]

you cant

its a google issue

out of our control

[oblique jewel]

well fuk lol

no way to get that link then?

[mellow glen]

nope

unfortunatly not

[undone siren]

average time it takes for a mod to respond to a appeal? getting a game ban on rustoria servers is causing me not to be able to play on other servers due to the game ban, for something i had nothing to do with...

[bronze mountain]

help i have a clip of somone saying there in a allince on a trio server

[hexed nimbus]

1 to 3 days

[undone siren]

@hexed nimbus thanks, another 48 hours to go

[hexed nimbus]

and a game ban is by facepunch /eac not rustoria

[undone siren]

have a game ban on my account now so like rustified auto bans you if you have a previous game ban

its like a chain reaction for a ban that had nothing to do with me unfortunately

[hexed nimbus]

yes 180+ days old any lower and you cant join

[undone siren]

omg what a pain

[hollow copper]

@hexed nimbus so any game ban less than 180 days old means you can’t play on rustoria? even if it’s not for rust?

[undone siren]

depends on the servers absent ive just been sitting in aim train for almost 2 days waiting for my ban to be appealed

teamed with a random got banne dfor playing with a cheater within 10 minutes and now im chain banned off a bunch of servers stupidest thing ever, also the "cheater" was the worse cheater ever if he was one. makes it even worse.

[hollow copper]

well if it’s a vac ban on you’re steam account than it’s never going to go away

[undone siren]

so dumb literally teamed with a random nice guy who sucked at the game and got banned for it

[mellow glen]

thats not how game bans work

[hollow copper]

ya that’s why you only team with people you know

[undone siren]

idk anyone who plays rust my guy

its how this one worked @mellow glen

[mellow glen]

link me your steam?

im trying to understand the situation here

[undone siren]

im confused idk how to do link my steam? link it to my discord?

[mellow glen]

send me ur steam id

i just want to see

ur account

[hollow copper]

go on you’re profile and right click and copy link

[undone siren]

got it

[near halo]

Im banned from fp servers for playing with a cheater but dont got a game ban or something i only cant play fp servers anymore didnt know my dumb irl friend was cheating

[undone siren]

@near halo i usually only play rustoria/rustified/rusticated. which the other servers say in the description if i have a previous game ban on my account i will be auto banned, so i just havent been playing rust

[near halo]

Oof

[undone siren]

@mellow glen sent it btw dm

[mellow glen]

you did not

[lilac venture]

@spare widget

[undone siren]

@mellow glen says ur only accpeting messages from friends

[lilac venture]

can I get unbanned now

[mellow glen]

try again

[lilac venture]

I will not spam chat again

[mellow glen]

!appeal

[marble mantle]

Hey, @lilac venture

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[bronze mountain]

@mellow tundra

[gleaming hound]

!steamid @mellow cargo

[marble mantle]

Hey, @mellow cargo

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[near halo]

eu small

[gleaming hound]

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

Just make a ticket and just say something along the lines of "Kurt has been racist in chat" and the admin will look into it and deal with it.

[near halo]

cmods can fix this without the admin help..

[neat pumice]

I'll have a look at this, thanks Big Grin, you can make a ticket in game if you see something in chat that isn't being moderated, and we'll always have a look 🙂

[near halo]

yeah man but for this just i message here maybe admins have more important stuff to do then mute peoples, there is 32 cmods on so 1 of them can do it 😉

[wispy loom]

Only Rust game bans are moderated on Rustoria, other game bans do not matter

[marble mantle]

Hey, @mighty lodge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

Hey, @mighty lodge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[alpine harness]

/ticket

[marble mantle]

Hey, @alpine harness

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

!ticket @lost snow

[marble mantle]

Hey, @lost snow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

US 10x keeps timing me out

[wispy loom]

I'll DM you

[wet gale]

I bought VIP for NA main but my friends decided to go for EU Medium, I waited in queue all day long, left it on then went to work for 7 hours.
I log back in and have to go afk for 30 minutes and i get instantly kicked. Can I somehow not change the wipe VIP i bought to medium? I haven't even used it..

[tough bane]

If you do have any VIP / Payment issues please head over to #payment-support. If you want to get a refund please make sure you are eligible and check https://rustoria.co/terms to see if you qualify for a refund. Be a little patient there as the responsible admin is contacted pretty often. He will contact you then. Thank you

[marble mantle]

Hey, @sick spoke

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[regal hawk]

can an admin help me? I bought VIP for Us Long yesterday but it isn't working today and I am stuck in queue

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[south granite]

why cant u buy minis at outpost? on the 5x

@zealous kettle

[regal hawk]

Can someone help me?

[south granite]

like i cant climb the ladder

@balmy cypress

@neat pumice

[mellow glen]

?ticket

[marble mantle]

Hey, @south granite

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[tough bane]

Please do not tag the admin. If you are available please join #368790610783764480. I would love to take a look at that issue.

[quasi sleet]

?ticket

[marble mantle]

Hey, @quasi sleet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[shell owl]

WKURA cheating on rustoria eu medium

[jovial bloom]

i need an admin]

[tough bane]

Hello mate, if you need any support or want to get in touch with someone from the Staff feel free to private message me or join in #368790610783764480.

[jovial bloom]

just killed a tommy kid and it fell thru the floor

[exotic thistle]

please report it via /ticket in-game

[gleaming hound]

Admins do not interfere with anything gameplay related.

[opaque wigeon]

i got banned and sent an appeal but nothing yet how long do i have to wait still

[gleaming hound]

1-3 business days.

[opaque wigeon]

i sent it saturday

still nothing yet

[lofty gyro]

@zealous kettle hello spoofy it is 06.11.2021 the day i would get unbanned

[frosty lotus]

yo it says my vip is gone i bought it yesterday ???

[grave kernel]

!appeal

[marble mantle]

Hey, @grave kernel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[thorn dock]

i got a 1 hour ban and im not unbanned and its been more than an hour

[atomic hull]

i need some support with a scripter when someone gets a chance

[slow birch]

!ticket this would be the fastest way to sort things out

[marble mantle]

Hey, @atomic hull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[atomic hull]

did

[slow birch]

They will get around to the ticket as soon as they can they will have a few tickets coming in

[weary fable]

!appeal

[marble mantle]

Hey, @weary fable

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[spark grove]

we are clan 10 and one change the code we can back the base ??

@slow birch

[near halo]

My game ban was over 180 days ago

[slow birch]

Admins will not interfere with game play sorry if someone changed your codes you will have to ask for them changing back or for the correct code.

[broken vapor]

I was gifted vip to rustoria long and it doesnt work, the same person did it for a few of my friends too and they had to make a ticket aswell

[slow birch]

Will need to open that #payment-support ticket there is a really small group of people who can help but they do actively watch them tickets

[near halo]

@slow birch
My game ban was over 180 days ago
Can I play?

[glass sequoia]

Yes

[slow birch]

Now that depends on do you have more than one game ban?

[near halo]

I have 1

Im pretty sure

[slow birch]

If it is over you should be good to play then

[near halo]

im sitll banned for game evasion

[frozen ledge]

can i get support

[glass sequoia]

with

[slow birch]

Then you will need to put in an appeal to get the evasion lifted.

[near halo]

ok

[frozen ledge]

is the crate bottom left a glitch or what

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[frozen ledge]

on us main

[slow birch]

Sorry couldn't be more help

[near halo]

It said appeal denied

[glass sequoia]

Chubby no you can move the creates with a car

[frozen ledge]

its bottom left like very bottom

of large

[glass sequoia]

Oh im not sure then

[frozen ledge]

bruh im tryna do rig

[slow birch]

Ok normally if you have appealed and it has been denied then it will remain perm. An admin may see this and allow you to apply agian.

[near halo]

Wait so if my ban is over 180 days I will be auto unbanned?

[spare widget]

@near halo Send me your Steam 64 ID please, if you'd like. It'll be something like 765611830810801

https://rustoria.co/getmyid

[spare matrix]

!appeal

[marble mantle]

Hey, @spare matrix

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[knotty sparrow]

I waited 6 hours to come in to play , as a result , the game closed!

[vivid pier]

ban appeal

[broken vapor]

big black

[livid tapir]

!appeal

[marble mantle]

Hey, @vivid pier

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[fierce frigate]

Hey. There is a cheater sitting right outside of my base and so blatantly cheating. It's aids cuz he has shot me multiple times through trees, tried shooting me through walls, ran straight to me when I was hiding already aiming at me, and a lot of other stuff. I need help

[gleaming hound]

!ticket

[marble mantle]

Hey, @fierce frigate

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fierce frigate]

How long do the mods take to act?

[gleaming hound]

It really does depend on how busy the ticket system is.

[kindred plinth]

Really admins? Are y'all this lazy? I report a player, and then i'm door camping him for 20m and know he's in there because he keeps coming in and out. The ticket reply comes in during this with, "we've watched him and don't believe he's blah blah blah." So this admin is lazy AF and isn't doing anything to address the issues. Do you even try to spectate when they could likely be hacking or just spectate when you get to them in the queue? And hey, if they are AFK just close the ticket and move on. That's pretty sad.

[spare widget]

@kindred plinth Can you send me your Steam 64 ID please?

https://rustoria.co/getmyid

[fierce frigate]

Admins are shit on this server.

Me and my friend report an OBVIOUS cheater and you guys do NOTHING about it

He has shot me through MULTIPLE walls and you guys are doing nothing

and its not just me and my friend. its the ENTIRE AREA. EVERYONE AGREES THAT THIS KID IS CHEATING

[gleaming hound]

Did you make a ticket through the in game /ticket system?

[fierce frigate]

Yes i did

[gleaming hound]

Has an admin replied to your ticket?

[fierce frigate]

Not a bit

[mellow glen]

then its being looked at

or going to be

[fierce frigate]

Me and 7 others have reported him and none of them have been looked at

[mellow glen]

you need to remember

our admins are humans

and they deal with

[gleaming hound]

Okay, I hope you understand that Rustoria has many, highly populated servers where people make tickets regularly. Please wait, and your ticket will be looked at.

[mellow glen]

HUNDREDS

of tickets per day

[fierce frigate]

He just killed me again. Me and my friend. and we have so much on us. He just killed us from 150 meters with a FUCKING REVOLVER. its so fucking disgusting

[marble hare]

Hello if u muted a guy on a 10x server can u unmute him some how?

[mellow glen]

his mute will expire when the duration is over

otherwise he can appeal at bans.rustoria.co

[marble hare]

No, i muted him myself

[mellow glen]

oh

[marble hare]

can I unmute him somehow?

[mellow glen]

yea

give me 30 seconds

to find the command

[marble hare]

Alrighty

[gleaming hound]

!mutelist

[marble mantle]

Hey, @marble hare

To see commands properly again, follow the steps below:
https://files.rustoria.co/3Gtj86sAKKhZ9fKJQvSZgtjVGtXAJyhg.mp4

[mellow glen]

ncm

theres a command for it

[gleaming hound]

beat you 😉

[marble hare]

Tysm haha

[gleaming hound]

No problem

[brittle cobalt]

off is cycling on the 3x no bps

[gleaming hound]

!ticket

[marble mantle]

Hey, @brittle cobalt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[brittle cobalt]

i made 2

[fierce frigate]

What the fuck are mods doing?

What the actual fuck? It is so bad. We just lost SO MANY FUCKING KITS to a shitty cheater.

[livid tapir]

whats up

[livid tapir]

dont go outside

ez

[fierce frigate]

We and 7 others have submitted tickets on him and you guys are doing nothing

[livid tapir]

we arent doing nothing

[fierce frigate]

10 of us in total and you guys havent done shit

[gleaming hound]

As I said, we have a vast amount of highly populated servers, the admins have lots of tickets, and yours will be read soon.

[livid tapir]

we are working down a very extensive list of tickets

it takes time

[fierce frigate]

Working down it? More like smoking pot and sleeping.

[gleaming hound]

[fierce frigate]

Someone fucking do something.

Are you guys even awake?

[gleaming hound]

I am not an Admin, I am a chat mod. But please do realise that your tickets are not the only tickets the admins have to deal with.

[fierce frigate]

Clearly they arent dealing with any tickets?? They arent doing anything. We arent the only ones with this issue. Come to your server and ask how many people havent gotten a response. The long list of people waiting for a response will never be finished since you guys dont FUCKING RESPOND.

[kind shuttle]

my team made tickets for teamers and cyclers in US 3x no bp's can someone look into it please

[fierce frigate]

No they can't. The mods are super shitty and don't actually read your tickets. They will tell you "wE hAvE a lOnG lIsT oF tIcKeTs" but they won't actually pay any attention to them.

[livid tapir]

We do we read them all

[brittle cobalt]

they look at as many tickets as they can there just alot rn

[livid tapir]

sorry you dont see the work we do but we do review hundreds if not thousands of tickets daily

please be patient and understand that we're doing our best

[kind shuttle]

thanks for the help i know yall are trying

[brittle cobalt]

but fr tho im stuck in these teamers base rn with 2 rows of rockets im a little scared any words to make me less scared?

[fierce frigate]

You guys are dumb

[kind shuttle]

we've been on this server for a long time we know they read tickets lol

[livid tapir]

rocket pvp

[fierce frigate]

Yea so have I. I have submitted over 25 tickets and only 3 have ever got responses.

[brittle cobalt]

good idea

[livid tapir]

please dont spam tickets

thats why it takes so long for us to review them

[fierce frigate]

No not today. Overall i have submitted 25

[kind shuttle]

they have helped with every ticket i have ever made they just get a lot of them you gotta understand they have a lot of high pop servers just give them a break

[fierce frigate]

Like ever since i started playing this server.

^w^ break*

[kind shuttle]

i fixed it lol

[livid tapir]

we answer every ticket

[kind shuttle]

^

[fierce frigate]

Also no. Clearly they don't need a break because they don't fucking do anything. Their entire day is a break.

[livid tapir]

we are all volounteers, we have jobs and lives to live

[kind shuttle]

i made a ticket and was number 60 then made another not even 5 minutes later and was 70 they get a lot of them

[brittle cobalt]

you do know they do other things then mod on rust right?

[near halo]

Actually the admins are awesome on this server. They just have a lot of tickets to go through

[fierce frigate]

Ok? So why volunteer if you aren't going to do anything? Thats like if I volunteer at an old person home and then tell them to get the meds themselves.

[kind shuttle]

they have a lot of high pop servers give them time its pixels no need to get that mad

[fierce frigate]

^w^ stfu and go play your game. You aren't a mod i'm not talking to you

[kind shuttle]

awe your actually upset you lost pixels lmao

[near halo]

Yeah my guy you need to calm down. Get out of support if you don't have anything you need support with.

[gleaming hound]

There is no need to be so rude. If you don't need support please go to #general

[fierce frigate]

Not upset. Just curious as to why they are saying they are doing something yet they aren't. I do need support but support is clearly not something i'm gonna find on this shitty server.

[near halo]

Okay then place your ticket and let them handle it. You are 1 of the 100's of people who need help. So chill and let them get to it

[livid tapir]

If you are not in need of support anymore use general now

[fierce frigate]

Yeah and none of those 100's of people are going to recieve help on this weirdo server. The mods dont help

[livid tapir]

we do very often every day

[brittle cobalt]

we got help when we were banned from a glitch

[livid tapir]

our team does a lot for the community

[brittle cobalt]

chill out and wait

[fierce frigate]

I do need support. Support to help me understand what the mods are actually doing? Because clearly it's not the thing that they are volunteering for.

[livid tapir]

You no longer need support, use general

[gleaming hound]

We are trying to help you right now, but you are being very defensive. Please calm down

[near halo]

They have helped my team many times. Take your chat to Gen.

[fierce frigate]

Shut the fuck up aweful

[livid tapir]

thats enough

[fierce frigate]

Is it?

[livid tapir]

yes it is.

[kind shuttle]

mad grr

[livid tapir]

see you in a few mins, hopefully you'll have calmed down 🙂

[near halo]

lmao I love you

[brittle cobalt]

W mod 😩

[willow echo]

I need help

[livid tapir]

whats up

[willow echo]

im vpn ban

I have appealed

[livid tapir]

then just gotta wait it out

[willow echo]

If I wait for a long time, I will collapse. My teammates need me.

[brittle cobalt]

suitingape im still in here im so scared man plz help me

[near halo]

any <@&274980199668645888> here?

[gleaming hound]

No need to ping all of us..

But yes, what you need?

[brittle cobalt]

do you know what ticket there on?

[near halo]

dm

[brittle cobalt]

im hella scared i need help

[gleaming hound]

Ok.

[brittle cobalt]

yo im still sitting in there base with 2 rows of rockets and your not aloud to say what ticket your on rn right?

[craggy spruce]

im unbanne now ya

cross teaming got me banned for 1 week love it

[broken vapor]

Can anybody support me please

[gaunt garnet]

jesus man chill out, they are telling you they are working on it so why be a dick about it

[fierce frigate]

That was about an hour ago are you done?

[broken vapor]

i need support

its been 3 hours

[ancient quiver]

i need support

<@&274971100184576010>

[kindred plinth]

Are the same admins on each server? Or is this inept crew of dabbed out admins trying to handle multiple ticket queues?

Report 1-4.. they aren't hacking.. Report 5, thanks for the report this user has been banned.

[marble mantle]

Hey, @kindred plinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

What you need?

[gleaming hound]

What you need?

[broken vapor]

vip issues

[gleaming hound]

Ah, what issues you got with your VIP?

[broken vapor]

i got gifted vip and it wont work, same thing happened to a few friends that got gifted vip from the same person but they got theirs fixes

[near halo]

I had the same issue

[gleaming hound]

Ah, feel free to make a ticket in #payment-support

[broken vapor]

i did

[gleaming hound]

Also make a ticket in #payment-support

[near halo]

No they fixed mine, but they did not need luke

[broken vapor]

its been 3 hours

[gleaming hound]

Ah, if you have a fix, could you kindly help Pingu here?

[near halo]

I had to contact the admins through a chat moderator

[gleaming hound]

Oh, I see.

[near halo]

They fixed it without even needing luke, im sure he doesnt ahve to wait another 3 hours for it to be fixed lol

[gleaming hound]

All I can do is ask you to make a ticket in #payment-support The response time might be a bit longer then usual, as the person responsible is ill at the moment.

[gleaming hound]

I will message someone and see what I can do.

[near halo]

Can you by chance try and ask an admin just to look?

[gleaming hound]

Yeah doing it now

[lavish lagoon]

I just bought VIP and have to wait in Q again....

[broken vapor]

thanks komil for helping

[near halo]

Thanks big guy

[lavish lagoon]

I was 10 away then it told me to restart and ill have no q

Now i have a 50 q again

more like 40

[gleaming hound]

I messaged an admin to see if they can help

[broken vapor]

ok thanks

[gleaming hound]

No problem

[near halo]

You da best!

[gleaming hound]

I try 😉

[broken vapor]

please, if theres any updates let me know

[gleaming hound]

Will do 👌

[gleaming hound]

While we wait, are you able to head over to https://donate.rustoria.co/ - Login and then check Purchases at the bottom please

[broken vapor]

yea im logged in

[gleaming hound]

Does it say anything under Purchases or Subscriptions?

[broken vapor]

yea, 10-29 vip us long

[gleaming hound]

Do you mind sending me a screenshot if possible in DM's please.

[lavish lagoon]

nbvm I just took a L an bought VIP for EU on accident LMAO

[broken vapor]

yea

[gleaming hound]

Ah, make a ticket in #payment-support if you have not already used the VIP

[short wasp]

CANI PLZ BE UNBANNED

whoops caps

[marble mantle]

Hey, @short wasp

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[jolly meteor]

waiting for support

[brittle cobalt]

thanks for banning the teamers 🙂

[nova widget]

ca me and mezzy go in togehter for suppor tpls

[spare widget]

@short wasp Hey, looks like you'll just need to wait until you can get in. On our end it does look like your ban has expired but sometimes it takes a little for the system to fully process. Easy to avoid in the future so please just watch how you engage with chat and you should be fine 🙂

[gleaming hound]

It's 3 in the morning, about to head to bed. What is the issue? I can try and do it through text 🙂

[flat echo]

free my man @nova widget his ban should be over

[jolly meteor]

us

[nova widget]

can me and mezzy go in together for support

[gleaming hound]

Sure give me a sec

[short wasp]

how long will it be to be appealed

[gleaming hound]

For your appeal to be looked at?

[short wasp]

yeah

my ban ended 20 minutes ago so just curious why it stills says i am banned

[gleaming hound]

!appeal @nova widget

[marble mantle]

Hey, @nova widget

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[gleaming hound]

Okay, I am heading to bed, if you need support I suggest pressing Ctrl + F and typing a keyword of your issue, for example "ban" or "vip issue" and see if anything helps you there, if not, ask in chat 😛

[nova widget]

@hushed finch

could you help me pls

<@&874995535881326632> someone told me to ask one of the admins for help

[willow echo]

At what time of day will the administrator handle the ban

[delicate spruce]

my rust keeps crashing, my drivers are up to date, im running the game (and steam) on administrator, its when im loading in so its not graphics problems, i got 16 gigabyte ram DDR4, its on a clean SSD, redownloaded the game a few minutes ago, validated files, dunno what else to do

[broken vapor]

start rust as administator

[delicate spruce]

i did, still does it

[spice niche]

Any admins on

[opal lance]

I cant auth'

[livid tapir]

why not

[tawdry jetty]

No need to mass tag, maybe I can help you out what’s up?

[livid tapir]

not an admin but maybe i can help whats up

[opal lance]

im trying to use /s points

[spice niche]

I just got ban for saying someones name

[nova widget]

i need to appel

[livid tapir]

what does it say when you /auth

[tawdry jetty]

!appeal

[marble mantle]

Hey, @nova widget

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[livid tapir]

!appeal

[marble mantle]

Hey, @spice niche

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[opal lance]

it says i got authorization

[nova widget]

but is says apeal dinied when i doit

[livid tapir]

does it give you an eta on when your ban is lifted or no

[nova widget]

no

[livid tapir]

what were you banned for

[spice niche]

1 hour

[nova widget]

ban evasion

[spice niche]

I am in labs stacked and id rather get off now and not in 1 hour

[livid tapir]

you are no longer welcome on our servers.

[tawdry jetty]

How long have you had the issue?

[nova widget]

damn

[livid tapir]

dont say offensive things in the future, regardless of context then

[opal lance]

but doesnt let me use /s points

[spice niche]

I just said his fucking name

[livid tapir]

was it offensive?

[spice niche]

Maybe change so he cant have offensive names???

[tawdry jetty]

Can you send me your Steam64ID or your steam profile please.

[livid tapir]

thats already meant to be inplace im pretty sure

[tawdry jetty]

What server and can you PM me the name?

[spice niche]

rustoria medium and Instinct

[flat echo]

wait so if u get banned for ban evasion its perma?

[opal lance]

https://steamcommunity.com/profiles/76561198399308751/

[spice niche]

Oh

[flat echo]

cause when @nova widget got banned it was cause he had a VAC ban on another account that was too recent and we were originally told he would get unbanned when the vac been had reached 180 days

[livid tapir]

he can create an appeal

[flat echo]

he did a while ago and it was denied cause he appealed too early

[livid tapir]

well denials are final

[tawdry jetty]

Wait around 10 minutes and hopefully it fixes

[livid tapir]

dunno how else to help out

[flat echo]

we were told he was gonna get unbanned after the vac had reached 180 days how can u go back on that?

[livid tapir]

i havent gone back on that

send his steam profile rq

[flat echo]

gimme a sec

https://steamcommunity.com/profiles/76561199170553275

this was the account he got banned on for having an alt with a VAC ban

https://steamcommunity.com/profiles/76561198987874304

this is the account with the VAC ban

[tawdry jetty]

Will forward this information to the correct people.

[flat echo]

ok

ty

[delicate spruce]

my rust keeps crashing, my drivers are up to date, im running the game (and steam) on administrator, its when im loading in so its not graphics problems (It runs on a GTX 3060), i got 16 gigabyte ram DDR4, its on a clean SSD, re downloaded the game a few minutes ago, validated files, dunno what else to do.

[spice niche]

a gtx 3060 dont extist

[delicate spruce]

my mistake, a RTX

[willow echo]

I want to ask

[delicate spruce]

?

[willow echo]

https://steamcommunity.com/profiles/76561198305520174

The appeal was dismissed

[delicate spruce]

and i thought my hours were depressing

[willow echo]

I want to know why

[flat echo]

Monke, me and some of my buddies are worse lmao

i have 5k hours across two accounts

and some of my buddies have 8k

[delicate spruce]

thats almost a year...

[icy sage]

i need an admin

[granite grove]

!appeal

[marble mantle]

Hey, @granite grove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[granite grove]

I got replied that my ban appeal has been accepted, but where can I check the reply messages? does the 'accepted' mean just I got unbanned? I'm waiting for your answer, thank you

[spice niche]

why cant I connect to eu medium

[spare widget]

@granite grove Looks like your ban lifts on the 12th, so it'll be a week and then you're good

[foggy cairn]

whys my vip not working

[granite grove]

now it works lol

fast support

[pliant jungle]

cheater/exploiters in rustoria us 10x no bps rn, on cargo in a wall shooting everyone, called zzz clan i have full clip of the encounter, players named jimmy and abraham lincoln.

<@&874995535881326632>

[near halo]

upload the video somewhere and make /ticket add in game and put it there also put his steamid or profile

[pliant jungle]

il send you clip rn on youtube, and i did ticket

[unborn lynx]

I was Abraham Lincoln I can show my POV we abused an exploit that we accidentally found and didn’t come on cargo expecting to sit in walls

I have a mediafire download of the recording from right after we found it

[pliant jungle]

you abused the exploit u admit it

[unborn lynx]

Yes

[pliant jungle]

its against server rules so if admins are smart they will ban you

i bet you took all that loot home too u fucking loser

[unborn lynx]

No we didn’t

[pliant jungle]

now mans is trying to send a sketchy file instead of an uploading website

piss off u exploting loser

[unborn lynx]

Dog we didn’t find it on purpose we were trying to move our scrap heli I sent a file labeled today’s date that’s a recording

I can’t upload rn cause I had to get off

[granite grove]

don't our other team members banned by playing with hackers need to submit appeal? will be bans lifted on 12th automatically? we kicked the cheater named Kan who had joined our team with a secret that he was a hacker. and I want to know what does "your appeal and it has been accepted" mean.

[unborn lynx]

No one was hacking

[near halo]

i cant do anything man, just explaining to the other guy how he can report that exploit

[unborn lynx]

Fair

[near halo]

Where do i report someone he threatened to ddos us

[near halo]

do /ticket add in-game and you will be able to report players or any kind of problem / issue / bug

[dusk cypress]

i have a question about my ban

i just waited my ban timer and it still says im banned

[zealous kettle]

!steamid

[marble mantle]

Hey, @dusk cypress

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid