support

[small flame]

!steamid

[marble mantle]

Hey, @small flame

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[small flame]

!appeal

[marble mantle]

Hey, @small flame

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rotund kindle]

!force

[marble mantle]

Hey, @rotund kindle

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[magic robin]

I want to talk about my ban on the server for playing with a cheater. The fact is that I left the server a long time ago and haven't played for more than a week. Most likely someone called a new player who used third-party programs. I was registered in one of the closets on the premises. Apparently this player is also registered in it. Please consider this situation.

[tough bane]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap. Please be a little patient there as it can take up to three business-days as we do have a lot of incoming tickets and appeals. Thank you for your understanding.

[magic robin]

I do it 3 days ago

[copper night]

!force

[marble mantle]

Hey, @copper night

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[tough bane]

Please stay a little patient. If there is no response until tomorrow hit me up.

[misty scroll]

Your appeal was answered, and you will be unbanned in 4 days.

[magic robin]

Wipe today. I got ban for notung

I Don t play more 1.5 week

I got ban 3 days ago

[near halo]

Force wipe is at 3pm est instead of 2pm this wipe ?

[opaque wigeon]

I got banned on Saturday and still waiting for a response for my appeal

[misty scroll]

Correct

[pastel hornet]

when is the wipe

[tough bane]

#support message

[near halo]

Pog thanks how come it’s not at 2?? Is it only for rustoria or all servers

[misty scroll]

It's all servers

[near halo]

Kk love u 😍

[misty scroll]

It's due to the US turning back the clocks a week later than EU, so for EU it's the same time but for US it's an hour later

[near halo]

Ok thank you 🙏

[thin spindle]

is there a way to transfer vip if i bought that an account that has no rust in it?

[magic robin]

It's just unfair because I didn't even play at that time when I got banned, I was just registered in the closet in which the cheater registered after I left the server.

[misty scroll]

Please create a ticket over at #payment-support

[thin spindle]

i did open a ticket waiting for answer thought i can get answers here instead of bothering admins but its still open if u wanna look in to it

[misty scroll]

Your appeal was reviewed and it was decided that you are getting unbanned in 4 days. Unfortunately that's just how it is, and you just need to wait out your ban.

[misty scroll]

I cannot say with 100% certainty since only a select few people can deal with payment support, but it sounds like a case where it should be possible.

[thin spindle]

ok . thx

[steep flame]

hey quick question is there a preview of the map for the vips?.

[dark radish]

nope

[steep flame]

okok thx

[magic robin]

If I really was to blame, I wouldn't have written anything like this, you didn't even figure out the situation and gave me a ban for being registered in a closet in which, after I left the server, an unfair player registered.

[quick bobcat]

Thank you @balmy cypress for dealing with my support case, really appreciate the fast response and support you have

[ember marlin]

I was told by an admin yesterday that he's going to review my case that's around 9 days old, it's getting close to force wipe and still under review, can anyone check it out? 76561199174027760

[near halo]

hello

need suport

[tough bane]

Hey there, how can I help you. Voice or Chat?

[near halo]

voice please

[tough bane]

If you do have any VIP / Payment issues please head over to #payment-support. If you want to get a refund please make sure you are eligible and check https://rustoria.co/terms to see if you qualify for a refund. Be a little patient there as the responsible admin is contacted pretty often. He will contact you then. Thank you

[severe carbon]

False mute?

[tough bane]

Looks like an automatic mute. Not sure there.

[severe carbon]

Nope, they tried to mute me manually they muted someone named profit and unmutted right away

[normal roost]

hackusating

[severe carbon]

I was just talking to him about how lag has advantages

i did kinda accuse i guess but still

[tough bane]

Can you paste your steamid here? A <@&393554009799000064> will check your potential false mute then.

[severe carbon]

It's fine i really dont care it's only 10 mins but im just confused

[normal roost]

False mute via a chat mod

[tough bane]

Please still provide us with you steamid. We'd like to check what went wrong there.

[severe carbon]

76561199038603841

[wispy loom]

I'll take a look

[tough bane]

Thanks. I appreciate.

[severe carbon]

Hi cael

[wispy loom]

Doesn't look like an unrightful mute from what I can see

Best to not discuss suspected rulebreakers in any way, use /ticket in-game instead 🙂

[near halo]

Just want to make sure . Wipe for Americans on the east coast who have EST time is at 3PM est instead of 2PM right ?

[tough bane]

Today is force wipe. Servers will not wipe until <t:1636052400:F>

[near halo]

So 1 hour later then usual ?

Thx 🙏

[severe carbon]

alr

[orchid nymph]

Hi i have a problem while joining on eu train rtg server, i join and then welcome menu pops up and i cant remove it, i click play rtg 3.0 button but it doesnt do anything, any solutions?

[tough bane]

On what server are you having these issues?

[orchid nymph]

eu rtg

[tough bane]

@raven bison might be able to help there. Is it only on EU RTG or on the other RTG servers aswell?

[orchid nymph]

only here

[tough bane]

Please give it some time. I think ctv can help you out there. Sorry that you are currently having issues.

[unkempt cliff]

This is necessairly an issue for rusticated but can someone please help me with my game, it keeps crashing on bootup. its assocaited with easy anti-cheat and was wondering if anyone here knew of it

[near halo]

what size are the EU small maps?

[tough bane]

Our "Small map" servers do have a 3250 mapsize.

[eternal wing]

can i get some help pls

[west osprey]

Hey, Whats up?

[eternal wing]

I bought vip for us medium instead of us main

[zealous kettle]

#payment-support @eternal wing

[odd leaf]

i cant buy vip 😦

[west osprey]

Why can't you 😦

[odd leaf]

sold out .. US long .. been refreshing for like 2 hours

[lofty venture]

when does eu long force wipe tho

not lazy or smthing just dont get it

[wide solar]

Hello can i ask which map is it gonna be for US Long since last time the one with less votes was on im just making sure if the popular one wins or na?

[slow birch]

!force

[marble mantle]

Hey, @slow birch

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[slow birch]

Time at the bottom is correct and 2 hours time

[wide solar]

Sorry for bothering Jamie but do you have a clue?

[slow birch]

The two maps with the most votes will be used for the two longs no one knows other than the map man which is going EU and which NA

so check out the top 2 voted maps

[wide solar]

Ok but how do i know which one will be for us?

[slow birch]

You dont

Until you jon

Join

[wide solar]

Got ya

[slow birch]

I am same boat so make plans on both of them and then go with Plan A or Plan B depending which map you got

[rustic cairn]

Sell more long VIP 🙂

[copper night]

!vipstock

[marble mantle]

Hey, @rustic cairn

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[rotund kindle]

can someone check my ticket

its one hour into wipe and i want to swap vip, ticket 1693

[gleaming hound]

Admins will get to your ticket as quickly as possible. Rustoria gets lots of tickets so please give them a chance to get through them

[gleaming hound]

For VIP Swap, I suggest making a ticket in #payment-support if you have not already done that.

[rotund kindle]

i made but seems like Luke is watching porn

[gleaming hound]

Right... Luke is a busy man and he is currently ill, so expect a slower reply.

[rotund kindle]

@balmy cypress get well soon legend ❤️

[near halo]

Should I get vip membership when there is an update to the game or will it be a problem if I buy it earlier?

[magic owl]

What does us long get player capped at on wipe?

[zealous kettle]

!slots

[marble mantle]

Hey, @zealous kettle

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[magic owl]

well

can u give me a idea of what it usually caps to, like 400-600 or 300 ?

[near halo]

admin pls help ?

[ocean turtle]

i dont see why it would be a problem to buy it before the update hits

[near halo]

VIPs are 1 month old, so when the update comes, it will be the start of a new month and if it stays in the old month

[undone cloud]

when does trio 5x force wipe?

[gleaming hound]

!force

[marble mantle]

Hey, @undone cloud

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[undone cloud]

awesome thanks dude

[ocean turtle]

the VIPs last for 30 days

[gleaming hound]

No problem 🙂

[near halo]

If I buy VIP right now, I can enter forced wipe directly, is that so?

[ocean turtle]

yes, for the next 30 days the vip lasts

[near halo]

thanks ❤️

[hollow bramble]

by anychance would someone swap our vips to another server ?

just bought recently

[gleaming hound]

#payment-support Make a ticket in there 🙂

[hollow bramble]

i mean yeah but is it possible or ill waste my time

[gleaming hound]

No idea, I don't know anything about Payment Support, that is why I suggest making a ticket in #payment-support

[tepid epoch]

Hello

Today suddenly i took this one

Anyone has any idea?

this is the first time im getting this one

[hexed nimbus]

!verifyfiles

[tepid epoch]

I did but im gonna try it again

[undone cloud]

@tepid epoch run steam as admin

[tepid epoch]

oh the whole steam as app

[undone cloud]

try it

[ocean turtle]

sounds like it could work

[undone cloud]

if that doesnt work reinstall eac

[tepid epoch]

unfortunatelly same thing

i also re installed eac several times

[gleaming hound]

Seems to be a issue a few people have got today, I am not sure what the issue is to be fair.

[tepid epoch]

ok if im not the only one they should fix it soon i guess

[hexed nimbus]

you able to hop in #368790610783764480

[lusty dove]

when is wipe

[undone cloud]

!force

[marble mantle]

Hey, @undone cloud

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

Hey, @lusty dove

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[ocean turtle]

!force

[lusty dove]

its 9pm for me

didnt wipe yet

[gleaming hound]

!force

[marble mantle]

Hey, @lusty dove

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[hexed nimbus]

1h 2m from now aprox depending on facepunch

[prime berry]

its not wiping an hour behind ?

[undone cloud]

what time zone are you?

[vagrant epoch]

main when wipe ?

[gleaming hound]

Nope 🙂 In exactly 1 hour from now.

[prime berry]

okay thanks

[hexed nimbus]

dussent matter what times zone its aprox 1h from now

[thick moth]

how you cancel a subscription

[lofty venture]

so is wipe now?

[ocean gull]

when is wipe

[zealous kettle]

!force

[marble mantle]

Hey, @zealous kettle

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[gleaming hound]

!cancel

[marble mantle]

Hey, @thick moth

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[slow birch]

Wipe Hype 1 hour to go

[gleaming hound]

59 mins actually

😉

[hexed nimbus]

58 and 30 sec

[slow birch]

Lol

[hexed nimbus]

😋

[near halo]

eu long vip out of stock?

[ocean turtle]

!vipstock

[marble mantle]

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[gleaming hound]

If it says it is, then it is. I suggest checking back daily or keeping an eye in #announcements for when it restocks 🙂

[abstract saddle]

why is there no vape?

[slow birch]

45 mins yet

7pm GMT is Force

[near halo]

need help ticket

[gleaming hound]

What you need?

[marble mantle]

Hey, @near halo

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

3x will skip the wipe on Friday. 10x will wipe again on Friday.

Force wipe typically happens around 3PM EST / 7PM UK / 8PM CEST.
<t:1636052400:F> is the time of the next force wipe and it will happen <t:1636052400:R>.

[near halo]

im waiting support

[jovial wharf]

u talking about hier ?

[paper steeple]

disconnected: Couldn't download level:proceduralmap_3750_1049857743_217_1635405563 (HTTP/1.1 404 Not Found)

happens on all rustoria servers i try to connect to any other one works fine

[slow birch]

!mapfiles

[marble mantle]

Hey, @paper steeple

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[slow birch]

Follow this and you will be all good

[paper steeple]

thx

[waxen moat]

will rust have an update today?

[gleaming hound]

Yes, in 7 mins.

[slow birch]

Dam sam too quick

[gleaming hound]

😉

[waxen moat]

should i just quit the game and wait for the update

[gleaming hound]

I suggest that, yes 🙂

[waxen moat]

thanks

[gleaming hound]

No problem, enjoy the wipe

[hexed nimbus]

dont forget to update rust before you join

and modded servers will take a little longer to update due to the fact that we need to wait for a Oxide update aswell

[copper harbor]

am i banned from rustoria?

[fringe shore]

is the us 10x server going to wipe tmr again

[bleak patrol]

Whats ip adress?

[gleaming hound]

#oldserverinfo

[gleaming hound]

Yes

[hexed nimbus]

what dus it say when you join the server ??

[copper night]

best way to test is try login to a server

[near halo]

update isnt out yet for me? is that normal

[copper night]

yes

[gleaming hound]

Yes, give it a few more mins 🙂

[copper night]

server updates come out before client update

[near halo]

ok will i have to restart my steam or something?

[copper night]

refresh your steam

it comes out at exactly 7

[near halo]

how do i refresh

[copper night]

pretty much

just close it

and re open it

[hexed nimbus]

close it and open it

[fringe shore]

sad 😦

[hexed nimbus]

client is out now

[gleaming hound]

1 day of PVP I guess 😎

Update is out, restart steam to get the update 😛

[near halo]

oh yes daddy

[hollow copper]

small down 😦

[near halo]

ok 😦

pipe down boiiii

[fringe shore]

bro so i was chilling raiding all the solos and theyr 2x2s and then i see the timer go off and i am like wtf and said to my team we got to make it to base so we ran dropped a 30 bomb and hoped on our scrappy we skedaddle scadudle out of the sams from launch range and started shotting out m2s while medkit spamming then we crash landed flip out of our roof with our scrappy and /removed into our furns loot then ran down to tc and despawend while we waiten the last 30 sacs we hear that afk clan was offline so we dbuged into theyr main loot and got tc then we /removed theyr base and trew c4 on ground to kill them my teammate that has esp found theyr outside stash and we got theyr boom so i proceted to ask if wipe was going to happen again tmr which mr sam said it will but that means a whole day of pvp with that sus emoji after it and i decided that i will not play that 1 day of pvp bc i am wipephobic so i think i will wait till tmr

[hollow copper]

long ass sentence

[near halo]

fuck bro read half of it im tired

[fringe shore]

@gleaming hound

[agile crystal]

yo can we get us small up

[hollow copper]

i lost brain cells reading that

[fringe shore]

@echo venture why did you ping me for ?

[fringe shore]

you are gonna need to wait and not be so inpatient

[wise raptor]

Hi I have vip for eu medium but im in queue?

[lethal stag]

cant open boxes

eu 3x

[lusty falcon]

for zeus 5x US, crates will not open and will show errors

[wary echo]

i love getting queue when i have vip

[supple wedge]

@balmy cypress can we talk bout the ban

[versed garnet]

Crates dont work on 10x

[slow birch]

@wise raptor !link

[raven mist]

Every box? or?

[slow birch]

!link @wise raptor

[marble mantle]

Hey, @wise raptor

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Note: We are aware of the issues with Youtube and Twitch linking and are working on a fix!

[raven mist]

What server is this?

[versed garnet]

yes

[lusty falcon]

zeus 5x US

[wary echo]

yo are admins taking care of tickets rn ?

[lethal stag]

every server

[distant dagger]

I cant get in with vip

[tribal remnant]

what is long vip price and is there a wipe pass?

[fringe shore]

maybe reconnect and then come in here and ask for support ????

[carmine linden]

i cant open crates on the no bp 5x us

[fringe shore]

reconnect

[hollow bough]

Please check #payment-support

[waxen moat]

my update is stuck at patching what do i do

[fringe shore]

it might be a rust glitch bro

[fringe shore]

do you have enough space ?

[waxen moat]

yes

[fringe shore]

then figure it out

[hollow bough]

I’d say maybe restart the game

[fringe shore]

do you have any other games updating ?

that might cause rust to be in queqe dowload

[wary echo]

@hollow bough how long they take to answer tickets usually ?

[hollow bough]

You can check out the vip plans on the rustoria website

[trail needle]

on 10x no bps eu its impossible to loot anything

[fringe shore]

bro we know you gotta wait a bit

[hollow bough]

It can take up to 3 days as the admins are very busy

[wary echo]

kekw

[gleaming hound]

We are aware

[carmine linden]

ight

[raven mist]

you mean ingame tickets? ban appeals? or a vip ticket?

[wary echo]

i hope it won't take 3 days to get me throught the queue with the vip i bought

[fringe shore]

try to reconnect

[wary echo]

i did

[fringe shore]

then try again

[raven mist]

@wary echo

[wary echo]

vip ticket

[fringe shore]

he said that like 3 times bro

[wary echo]

im in queue even tho i bought vip

[fringe shore]

try to leave the server and join back

[raven mist]

Vip ticket will get answered asap

[near halo]

check what server you bought it for cause i did the same but i bought for wrong server

[wary echo]

i bought it for the right server

[near halo]

Still waiting KEK

[wise raptor]

@slow birch My friend bought VIP and instantly got in so i restarted queue and im 200th now :c

[wary echo]

i just want to get in to lead my random group called bully :/

[slow birch]

Bang in a #payment-support

[slow birch]

They are getting through them pretty quick

[fringe shore]

bully is a dog name change it

[brave siren]

crates broken zues us 5x

[brittle cobalt]

you cant open boxes on the us 3x

[near halo]

let me join as a farmer Ill only take out bow:)

[copper harbor]

<@&274971100184576010> i very appologise for ping but 5x eu no bps broken no one can open any crates

[fringe shore]

they are aware

[gleaming hound]

They are aware

[kind shuttle]

cant open boxes on us 3x no bps

[brittle cobalt]

:/

[raven mist]

Aware, will get fixed shortly

[fringe shore]

Aware

[brittle cobalt]

is it broke on all servers?

[fringe shore]

clearly looks like it does it not ?

[brittle cobalt]

fuck you goofy

[tacit ridge]

algun soport español ¿

[fringe shore]

si

[kind shuttle]

yo can i get free VIP for this?

[copper harbor]

Thanksss

[gleaming hound]

Believe it's across all modded servers, we are aware though and it should be fixed shortly.

[fringe shore]

sam juan needs help but hes spanish

[gleaming hound]

I can use google translate, I don't know Spanish 😄

[kind shuttle]

this is a big problem do i get free VIP?

[brittle cobalt]

^

i want mine extended

[night mango]

i have vip and i have a queue

[hollow bough]

Sorry for the inconvenience but no vip will be given

[fringe shore]

lmaoo

[kind shuttle]

thats bs

[night mango]

i have vip but im in a 40 player queue is this a vip queue ?

[fringe shore]

you are just a clown that wants hes 9-99 back for 3 hours

[fathom finch]

Mann I want free vip

[harsh oasis]

guys on US Zeus 5x looting doesn't work after the wipe! Nobody can loot we're sending in tickets.

[fathom finch]

This is a scam

[fringe shore]

go clean some dishes is cheap

[fathom finch]

BET

[hollow bough]

We are aware and are looking into it

[kind shuttle]

what about free points on US 3x no bps?

[fathom finch]

20 points an hour?

[fringe shore]

Bro you are cocky

[near halo]

is no bps 3x wiping again tomorrow?

[hollow bough]

No rewards will be given sorry

[fringe shore]

Yes

[near halo]

why?

[fringe shore]

because

[near halo]

it just wiped 15 minutes ago why dont they wait till monday

[fringe shore]

because they probbly have auto wipe

[hollow bough]

It’s hard to tell given that we don’t know what the problem is yet but everyone will remain informed as we find out

[modest socket]

ay fam

[near halo]

bill is it wiping again tomorrow?

[modest socket]

why yall out of vip passes on long

[hollow bough]

I don’t have the authority to make that decision so I don’t quite know yet

[fringe shore]

because they dont got infinites duh

[modest socket]

fam i neeeed that

[fringe shore]

2 fucking bad

[modest socket]

take my money

[hollow bough]

Sorry but it’s hard to keep up with demand it’s first come first served I’m afraid

[fringe shore]

i just said that lil billy

[modest socket]

faaaaaaam

[hollow bough]

I wish there was a way that there could be no queue without causing problems but unfortunately there is not

[fringe shore]

dont we all lil billy

[raven mist]

Boxes on modded are fixed now

[modest socket]

ill pay double, triple

[fringe shore]

thank you kind sir

[raven mist]

Theyr fixed now already

[fringe shore]

he legit just said it

[hollow bough]

Enjoy the gaming

[final crane]

will vip restock at all? or is it a one time release

[gleaming hound]

!vipstock

[marble mantle]

Hey, @final crane

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[final crane]

alr

so should be slowly released then if people buy during wipe

[gleaming hound]

I don't know it works, but keep an eye on #announcements and keep checking donate.rustoria.co 😛

[final crane]

ty

[modest socket]

💥💳 💥💳 💥💳 💥💳 vip

[fringe shore]

bro stop with the 😛 emoji makes me wanna close discord

[gleaming hound]

😛

[fringe shore]

ok bro thats it you are fired

[hollow bough]

Yeah fr 😛😛😛😛😛

[gleaming hound]

😔

[hollow bough]

[fringe shore]

https://tenor.com/view/max-maxasanov-maxgif-maxwithvac-takes-off-with-it-gif-14128662

do you guys get paid to mod ?

[gleaming hound]

No, we all do this for free

[jaunty zenith]

is rustoria eu small going for 350 slot ?

[ancient jay]

yo does anyone know how to fix thats i keep getting timed out

[gleaming hound]

We don't do it for the rank, we do it to help others and because we love this community 🙂

[ancient jay]

like i play for 2m and insta timed out

[fringe shore]

i do 2

i support plm

[hollow bough]

Could be a problem with your wifi connection but first I would say just to restart the game

[hollow bough]

Maybe you should apply for mod

[fringe shore]

switch networks bc your internet ass

[modest socket]

💳 💥 💳 💥💳 💥 vip pass

[fringe shore]

i already mod a lil 3x

[hollow bough]

Please do not upload clips in support chat

[fringe shore]

Did you atleast get to see the clip ?

[hollow bough]

I did but if you would like to upload clips please do so in general chat

[fringe shore]

i just wanted you to see it

[keen anchor]

Hi I accidentaly bought vip for my self but I already have it. I meant to buy it for my friend and didn't put his steam id in it. Is it possible to somehow g ive him VIP? I can show my purchases

[raven mist]

#payment-support

[hollow bough]

Beat me to it

[hazy spoke]

how do i get vip

[fringe shore]

keyboard warrior much

[fringe shore]

go on the website

[raven mist]

Please move to #general

[normal bobcat]

i would buy it form you xD i'm bored in queue

[prime merlin]

does the trio 3x wipe again after force or what day does it wipe ?

[hollow bough]

#oldserverinfo

[lofty venture]

is there any way to buy vip

like rn

[prime merlin]

thank you

[hollow bough]

You can check the website donate.rustoria.co

[hazy tide]

<@&274971100184576010> tunnel dwellers are broken, they are doing ZERO damage to people

[hollow bough]

Please don’t tag admins

[hazy tide]

eat my ass

[hollow bough]

Please calm down also how is that a bad thing? Take advantage of it

[hazy tide]

that's exploiting

US main

[west osprey]

Kindly don't talk to our staff members like this, he is only being helpful. We appreciate you letting us know and will look into the issue. Have a great wipe!

[hazy tide]

thank you, teach your chat mods not to tell people to exploit bugs in game too 😉

[near halo]

can we get comfirmation if its wiping tomorrow or not

[west osprey]

which server?

[near halo]

Hy guys, can u refill a VIP on Rustoria EU long? 😄

Out of stock.

[hollow bough]

!vipstock

[marble mantle]

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[raven mist]

Its been restocked earlier 😦

[hollow bough]

😧

[near halo]

nobps 3x us

[raven mist]

3x will skip the wipe tomorrow

[near halo]

thanks bud

[pallid garnet]

hi, i have a VIP on eu long but i'm on the que why is that?

[hollow bough]

Did you connect your steam account to the website?

[pallid garnet]

yes

[hollow bough]

Did you restart your game?

[pallid garnet]

yup

[haughty sail]

i cant use /skin on the 3x us

[hollow bough]

Have you closed steam using task manager and then rebooted the game

[hollow bough]

Try closing rust and coming back in

[haughty sail]

i did

[pallid garnet]

no but i'll do it now

[nova narwhal]

u think i could transfer vip from one account to another?

[hollow bough]

Can you not see any skins or just not your own

[tough bane]

If you do have any VIP / Payment issues please head over to #payment-support. If you want to get a refund please make sure you are eligible and check https://rustoria.co/terms to see if you qualify for a refund. Be a little patient there as the responsible admin is contacted pretty often. He will contact you then. Thank you

[haughty sail]

if i do /skin it pops up a lot of red stuff and just opens my inventory

[nova narwhal]

can i join a call w someone

and explain what i wanna do?

[livid tapir]

Gimme a sec

[livid tapir]

Join waiting for support

[pallid garnet]

it worked thank u

[hollow bough]

You may need to restart your steam entirely

[haughty sail]

oh ok

[hollow bough]

No problem I’ve dealt with it a few times myself

[nova narwhal]

in here @livid tapir

[hollow bough]

Just give him a moment

[proven lichen]

How do i report someone to adimns right now ?

[marble mantle]

Hey, @proven lichen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[livid tapir]

#payment-support

[neon matrix]

why on zeus 5x is the train tunnel under the outpost safezoned?

i cant kill the tunnel dwellers

[nova narwhal]

76561198799220405 (old acc) 76561199123039676(new)

[proven lichen]

How i am supposed to report someone chaing name constantly

[lament herald]

@proven lichen Report their steam id

[eternal cloak]

/ticket

[marble mantle]

Hey, @eternal cloak

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[eternal cloak]

!appeal

[marble mantle]

Hey, @eternal cloak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[eternal cloak]

/ticket ingame

[marble mantle]

Hey, @eternal cloak

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[eternal cloak]

/ticket IN-GAME

[marble mantle]

Hey, @eternal cloak

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[winter thistle]

!appeal

[marble mantle]

Hey, @winter thistle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[slow drift]

Anyone know how to help me

I joined the server after it wiped and I can’t respawn for some reason even if I leave and rejoin

[tribal remnant]

Can you restock eu long

[wispy loom]

I'll DM you

[eternal cloak]

WHY THE FUCK AM I BANNED

[gleaming hound]

!appeal

[marble mantle]

Hey, @eternal cloak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[eternal cloak]

@wispy loom yo i got banned for literally nothing i alt f4 because pc was being slow i join back and im banned

3k hours to never got banned for nothing before

[wispy loom]

What does it say as a ban reason?

[eternal cloak]

it says hacking

[bold snow]

@wispy loom yo why am i banned any why did i get denied to get unbanned i did non wrong ?

[eternal cloak]

you can literally go threw my hole pc

[wispy loom]

I can't help you guys with bans, you'll have to appeal on our website: https://bans.rustoria.co

[eternal cloak]

i joined a server and alt f4ed literaly it

[tribal remnant]

@wispy loom when does EU Long VIP restock

[hollow bough]

!vipstock

[marble mantle]

Hey, @tribal remnant

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[umbral nymph]

Why did i get banned random for 10 min for chat violation????

[hollow bough]

Because you said something bad

[wide scaffold]

us long vip went out in 2 seconds

[umbral nymph]

I said Pakistan?

Thats a country lmao

[hollow bough]

Yes but it’s against the chat auto filter

[umbral nymph]

How!?

Its a country what the hell i was asking a guy in chat if he was from there???

[wide scaffold]

question

[umbral nymph]

and i get kicked

[wide scaffold]

do they announce when vip goes up for us long?

[raven mist]

Im not sure why you're suprised about that, you already got muted 3 times for saying that

[gleaming hound]

#support message

[wide scaffold]

okay sooo

[umbral nymph]

did i?

[hollow bough]

They should if they restock it so keep an eye on #announcements and in the website

[spice wedge]

@marble mantle I have VAC ban can I play on rustoria servers?

[ornate smelt]

hey admin what are the odds of me getting unbanned. I was banned for ban evasion

[umbral nymph]

Man i was just asking a question and i get banned

[gleaming hound]

!appeal

[marble mantle]

Hey, @ornate smelt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[gleaming hound]

Make an appeal and find out

[hollow bough]

^

[ornate smelt]

i already fucking did lol it was denied but I was wondering is there any other way to get unbaned?

[gleaming hound]

If it was denied, there is sadly nothing further that can be done.

[ornate smelt]

why not

[gleaming hound]

Because you ban evaded

[ornate smelt]

but im a reformed cheater

[gleaming hound]

Mhm. Feel free to play elsewhere, but as your appeal was denied, there is nothing that can be done.

[ornate smelt]

so if I change my ip and get a new rust account I can play right?

[west osprey]

If you don't require support kindly move to #general

[ornate smelt]

its my question

[west osprey]

No.

[ornate smelt]

well imma do it anyways 🙂

[tribal remnant]

LMAO

[hollow bough]

https://tenor.com/view/no-giga-chad-no-gif-21613582

[raven mist]

Damn, thats cool

[ornate smelt]

im gonna

[gleaming hound]

I wish you luck, you will be banned again, and again. Just a waste of time.

[meager sundial]

Scientist doesn't do dmg lol

[west osprey]

We are aware and are working on it!

[meager sundial]

no 😦

[west osprey]

Just so I can let our team know, which server?

[meager sundial]

Eu small

They can't hit for some reason

[west osprey]

TY!

[winter thistle]

Can any admin check my unban ticket pls? 😦 https://steamcommunity.com/id/ryanhun500/

[gleaming hound]

Did you make an appeal?

[winter thistle]

yap

[gleaming hound]

An admin will get to it within 1-3 working days.

[winter thistle]

ty :c

[gleaming hound]

No problem 👌

[ruby glen]

Hi, is there an admin that can explain why I was just banned, but the website says there is no ban and I can't submit an appeal ticket?

The servers let me connect, but boot me out right afterwards, which I don't think is typical

[tough bane]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap. Please be a little patient there as it can take up to three business-days as we do have a lot of incoming tickets and appeals. Thank you for your understanding.
If you can not appeal within 20 minutes let me know.

[normal bobcat]

hi, there is a bug with NPC, they don't give dmg to players.
So there will be server restart to fix this?

[slow birch]

Unsure of a restart at the minute but the team is working on fixing the issue

[heavy swan]

i have vip but im still in a q need help

[slow birch]

Open a #payment-support ticket please and the small team that can help will as soon as they can sorry for this issue

[normal bobcat]

Thank you. Where I can get the info about this? If there will be any decision about future restart or other kind of fix.

[slow birch]

If you keep an eye on #announcements I know the team are working away behind the screens there is a few servers with this issue

[drifting oyster]

#payment-support i bought vip and its not working

[slow birch]

Yep open a ticket in #payment-support they will help you the team that can help is small due to information that is handled

[winter thistle]

ty for the unban ❤️

[slow birch]

What server is this?

[shy coyote]

how do I make a ticket quicker

this is urgents babes

Really Urgent

[tribal remnant]

bug on website, "OUT OF STOCK" text has lowercase k:

[west osprey]

Thanks!

[tribal remnant]

Can I get a queue skip on EU Long for telling you that I'm 4 in queue but it's taking ages

steamID is 76561198048202765

[zealous kettle]

That'd be because it's 600/350

[shy coyote]

I need help please

[tribal remnant]

what does that mean

300 people need to leave before i get in?

[tribal remnant]

pls queue skip steamid is 76561198048202765, would buy vip but its out of stock so if u want more $ then restock 1 vip for me? xxx

[thorn geyser]

i would suck anyones dick if they let me skip queue

[copper night]

!vipstock

[marble mantle]

Hey, @tribal remnant

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[tribal remnant]

that wasnt what i asked broski

[copper night]

rustoria dont que skip people, i was explaing how the vip system works

so your aware why its out of stock

[thorn geyser]

well skizzy i think your targeting me because im black

typical

[tribal remnant]

yee but i reported a bug so imo yo ube nice and queue skip me

[copper night]

[thorn geyser]

dont be mean

just this once

[tribal remnant]

76561198048202765

[copper night]

rustoria dont que skip people, apologies

[thorn geyser]

https://tenor.com/view/queue-me-waiting-queue-to-clear-baby-yoda-sipping-gif-16539441

look how cute i am

[copper night]

sorry but the que is thier for a reason

[thorn geyser]

i deserve a skip cmon

[tribal remnant]

Mutual check

[copper night]

quite alot lol

[shy coyote]

<@&274971100184576010> I have an urgent matter. I need a ticket escalated

[tribal remnant]

exactly so if ur not an nn then queue skip pls x

[copper night]

no need to ping admins

[thorn geyser]

im only iny the queue because my dad was in the hospital and i had no time to be home

[copper night]

tickets are responded to as fast as they can be

[shy coyote]

This is really urgent

[copper night]

feel free to dm me

im not an admin but i can most likely assist you in some way

[tribal remnant]

assist via queue skip?

[thorn geyser]

^^

[lilac thunder]

assist via unban ?

[copper night]

!appeal

[marble mantle]

Hey, @lilac thunder

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[honest fiber]

Hello, I did not know that Tim was playing with cheats, he came to us and did not show any signs that he was a cheater, you can unban my steam ID for me https://steamcommunity.com/profiles/76561199182896523

[tribal remnant]

!appeal

[marble mantle]

Hey, @honest fiber

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[thorn geyser]

!givemequeueskip

[shy coyote]

@copper night You have your dms over

[thorn geyser]

it doesnt work skizzy

[shy coyote]

off

[copper night]

do i

[shy coyote]

yes

[copper night]

weird

add me as a friend

[thorn geyser]

i did skizzy

[lilac thunder]

you are vac banned 33 days ago 😄 @honest fiber

[thorn geyser]

i have something very important to tell u about my dad

[lilac thunder]

what

[thorn geyser]

i could tell u here if u want

@copper night my dad just died his dying wish was for me to play rustoria eu long today

[lilac thunder]

wow bro

[wispy loom]

Please move to #general if you don't require support

[thorn geyser]

i do

i neeeeed skip queue or my dads dying wish wont happen

[olive slate]

Is it possible to play on Rustoria with a EAC ban from 924 days ago?

[raven mist]

Yes

[olive slate]

How can I do so?

[raven mist]

Do you mean with another account?

[olive slate]

Is there a form or something?

No with same account since I'm hard ware banned and any new account I've tried lately just gets delayed banned.

[raven mist]

Well , no ... If you're gamebanned you're not able to play any rust server

[olive slate]

Gotcha gotcha

[jovial bloom]

help

[ember marlin]

bro

[novel sedge]

I got gifted us long vip but its still putting me in queue

can any1 help

[ember marlin]

I've been waiting for 9 days for my ban appeal to be resolved...

It says 1-3 on website, but +9d for me 😦

[near halo]

?ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tight crater]

mili tunnels on eu medium is broken , scientists dont shoot and loot no respawn

[wide solar]

could anybody help me i have a cheater problem

[dull thicket]

^ and not a normal one, its a weird situation

[gleaming hound]

!ticket

[marble mantle]

Hey, @wide solar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dull thicket]

its a weird situation that is not able to put in a ticket and requires a conversation imo

[gleaming hound]

I can't do anything sadly, all I suggest doing is making a ticket anyway

[dull thicket]

Yeah going to make a ticket asking for a convo lmfao

[copper night]

whats the subject on which you need support?

[dull thicket]

Cheater (However its a very sensitive issue and don't particularly want to discuss it back and forth as its a weird situation

[marble mantle]

Hey, @dull thicket

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dull thicket]

and would prefer a conversation instead of back and forth as no context can be given within a ticket message

[wide solar]

yeah we definetly need some support assistance

[gleaming hound]

What you need?

[wide solar]

a conversation with an admin

its a delicate situation

[gleaming hound]

Have you made a ticket?

[wide solar]

yes 2 and its stopping me from progressing by waiting constantly

can i just explain it to you and you can pass on the message?

[normal bobcat]

Medium EU

[wide solar]

Please?

[median echo]

can i cop a vip on us long plz ❤️

[slow birch]

@scenic root Whats the issue mate?

[near halo]

med down na

[scenic root]

just needed to see if i was able to get vip

[slow birch]

You would need to buy them on the store if that is out of stock then sadly they are all gone

[scenic root]

ouch

[unreal blaze]

US MED GG? server off

[scenic root]

its been out for a few days and was wondering when it will restock and none has

was hoping to see if yall could restock a few so i could buy it

[slow birch]

So yeah the way that the VIP restocks is people don't renew then the slots open up. If that makes sense sometimes the management open some extra and put them on

[scenic root]

ahhh are they able to do that now?

on long

[jade spoke]

US med down?

[somber mantle]

/ticket

[marble mantle]

Hey, @somber mantle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[unreal blaze]

where admin? server is off

[wispy loom]

Aware of US Medium

[topaz glade]

bruh

med gettin slammed rn on crip

help

[unreal blaze]

only me off?

[somber mantle]

I got q and I got vip

[near halo]

same

[wispy loom]

US Medium is back up
connect medium.rustoria.us:28015

[somber mantle]

can some <@&274971100184576010> help me out please 🙏 , 76561198171822597 that's my steamid

[wispy loom]

If you're having VIP issues, please make a ticket in #payment-support and our payment support staff will help you asap

[pseudo bear]

!mapfiles @ebon wadi

[marble mantle]

Hey, @ebon wadi

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[verbal charm]

Are any vip slots for US Long available?

[gleaming hound]

Not sure, check on https://donate.rustoria.co/

[supple lake]

shit server

[worldly flame]

stuck on receiving data 😦

[undone siren]

!appeal

[marble mantle]

Hey, @undone siren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wispy loom]

I'll DM you

[copper night]

in what sense?

[ebon jay]

Is the ticket system only available in game? Just want to make sure I do it right

[near halo]

can a admin on us medium pick my stuff up whats on the ground in my base i just got timed out and there is a 50 que

[hexed nimbus]

we dont interfear in gameplay im sorry

[near halo]

sup! i had purchased vip for Rustoria Us Main for my friend and myself. i purchased it as a gift for my friend and its not working what do i do?

[gleaming hound]

Yes, only tickets out of game are payment support tickets.

[gleaming hound]

Make a ticket in #payment-support

[near halo]

bet

i was organising boxes and had to put things on the floor and i got timed out

will it all be gone?

[ebon jay]

Awesome. Thank you for the response, I'll submit a ticket shortly once I get loaded in 🙂

[gleaming hound]

No problem, 👌

[gleaming hound]

Depends how long you are gone. It might despawn, it might not.

[unkempt rampart]

how do i do a ticket

[hexed nimbus]

!ticket

[marble mantle]

Hey, @unkempt rampart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[unkempt rampart]

!appeal

[marble mantle]

Hey, @unkempt rampart

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[unkempt rampart]

!ticket

[marble mantle]

Hey, @unkempt rampart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[unkempt rampart]

/ticket

[marble mantle]

Hey, @unkempt rampart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[hexed nimbus]

ingame my dude

[unkempt rampart]

im banned

[hexed nimbus]

then its !appeal

[unkempt rampart]

for "hacking"

like wuht

i was upgrading

[hexed nimbus]

can you join #368790610783764480

[young mortar]

how to i refund my vip pass

[near halo]

what is the average response time when making a ticket? ive waited about 10 min just asking btw

[unkempt rampart]

its submitted just really dont wanna wait 3 days

[exotic thistle]

regarding refunds, read TERMS AND CONDITIONS, than feel free to make a support ticket payment!

[exotic thistle]

depents how many admins are working online, and depens how many ticket's they have to review

[undone siren]

lol get in line boys been waiting for a couple hours. That guy was so nice at outpost when he gave me free sht madea base with him and got banned for playing with a hacker immediatly after basing lol

[near halo]

okay. just dont wanna waste my money thats all 😅

[worldly flame]

twice ive tried loading in and keep getting stuck on receiving data

[exotic thistle]

try to verify your files through steam

[worldly flame]

i did

the first time

[undone siren]

@worldly flame sometimes i get that bug try canceling loading in right before the normal crash point then load in again

[worldly flame]

yeah but theres a massive q

[undone siren]

ouch

[worldly flame]

scammed

[brisk bluff]

hey

[near halo]

can a admin go in my base please on us medium i was organising boxes and all my kits were on the floor and i timed out

[brisk bluff]

admins dont interfere with gameplay

[acoustic hatch]

my friend bought me a vip and i used my correct steam ID and it is not working

[exotic thistle]

I buy VIP always, because i have very often problems with my internet and game 🙂 , thats have nothing to do with server only with game rust ^_^

[worldly flame]

yeah but its out of stock

that sucks

[exotic thistle]

please create a ticket on #payment-support and explain your situation there!

[brisk bluff]

it restocks when someone runs out.

[worldly flame]

ill just keep checking

[exotic thistle]

dont forget to let your steamid's there aswell, it can save some time to answer quicker

[subtle jolt]

!ticket

[marble mantle]

Hey, @subtle jolt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[subtle jolt]

!appeal

[marble mantle]

Hey, @subtle jolt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[proven knoll]

when will vip for eu restock

long

[exotic thistle]

whenever expires for someone else, you have to keep checking it

[undone siren]

if i somehow managed to get banned on a rustoria server am i banned from all of em? before i spend hours in this us lon que

[subtle jolt]

!support

[exotic thistle]

if you get banned from rustoria server, you will be banned in all of them

[undone siren]

o boy

[subtle jolt]

!ticket

[marble mantle]

Hey, @subtle jolt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[exotic thistle]

hello!

[exotic thistle]

you can create an appeal tho, so an admin can review your ban https://bans.rustoria.co/

[tribal remnant]

why have i been 4 in queue for about 3hours and 30m now?

[subtle jolt]

Pls help me can we speak in vc

[undone siren]

@exotic thistle i did a couple hours ago

[subtle jolt]

i can not get help on this server

[exotic thistle]

sure, join VC than ill move you

[radiant valley]

How do I report stream snipers?

[undone siren]

dam is that a option? ill jump in that bch right away

[brisk bluff]

?ticket

[marble mantle]

Hey, @radiant valley

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[subtle jolt]

im in vc

[brisk bluff]

?ticket

[marble mantle]

Hey, @subtle jolt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[exotic thistle]

join waiting for support

[raven crypt]

How do i get refund for vip I broke my hand and cant play anymore xD

[brisk bluff]

to report a cheater you have to make a ticket ingame

[brisk bluff]

#payment-support

[proven knoll]

olee i have the payment link open but it out of stock, if i pay will i get vip?

lilfro what server?

[brisk bluff]

if its out of stock you cannot buy it

[gleaming hound]

@feral iron https://donate.rustoria.co/account.php

[tribal remnant]

why have i been 4 in queue for about 3hours and 30m now? its not moving
toria eu long

[lone mortar]

Will 3x no bps wipe tomorrow?

[exotic thistle]

i guess cuz nobody leaving, and more VIP's joining

[exotic thistle]

feel free to check it on #oldserverinfo you have all necessary informations there

[cunning swan]

@exotic thistle is there any QUE skip availible for rustoria US long? just waited 2 hours and had to restart PC to due to mouse driver and now im back at 183 lol

[exotic thistle]

you have to check on https://donate.rustoria.co/

[cunning swan]

All i see is VIP, is vip que skip?

[lone mortar]

Sorry what I meant to say was will it still wipe even after the force wipe today

[exotic thistle]

hold on, let me check real quick for you!

[exotic thistle]

sorry it's out of stock, but if you keep an eye on it, if expires for someone else you might be able to buy it if you fast enough 🙂

[thorn mist]

is it gonna come back in stock my game crashed and i got no grace period

[exotic thistle]

there you go the direct link for US Long, https://donate.rustoria.co/packages.php?game=3&server=25

[thorn mist]

yeah its not coming back in any time soon lol

[cunning swan]

F to pay respects boys

[exotic thistle]

i guess so, but time by time that can happend if it expires for someone else!

[thorn mist]

ill do anything for a q skip

[cunning swan]

Same im down bad man i was so close

is pop always full?

how do you even play this server if its gonna be full for the month with no que skip? im not tryna leave my pc running for a month

[gleaming hound]

It won't be full like this for the whole wipe

[cunning swan]

Find me a que skip magic man

[gleaming hound]

I can't find you a queue skip, keep an eye on https://donate.rustoria.co/ though 👁️

[cunning swan]

Look harder. Find me one.

[marble mantle]

Hey, @sweet rover

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

😔

[thorn mist]

why do people keep saying keep an eye on this

it doesnt restock 😂

[gleaming hound]

It does

[young mortar]

?ticket

[marble mantle]

Hey, @young mortar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[young mortar]

does anyone know how to refund the vip ticket rustoria

[gleaming hound]

#payment-support

[near halo]

been waiting over an hour for my ticket. just curious to know if things are a little bombarded rn?

[gleaming hound]

They get a lot of tickets, give them a chance please

[near halo]

alright bet!

[unreal blaze]

!support

[gleaming hound]

What you need?

[unreal blaze]

unban

[proven knoll]

plz make some slots for eu long vip i been in que for three hours

[gleaming hound]

!appeal

[marble mantle]

Hey, @unreal blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[gleaming hound]

!slots

[marble mantle]

Hey, @proven knoll

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[dreamy panther]

Please help? I am having troubles respawning on US MAIN. I have tried everything I even purchased Vip to try everything but still my respawn button is not working.

[unreal blaze]

hello,maybe when time unban?

[dreamy panther]

Maybe someone could bag me and it may work idk

time unban?

[jaunty spear]

!ticket

[marble mantle]

Hey, @jaunty spear

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[winter seal]

/ticket

[marble mantle]

Hey, @winter seal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[winter seal]

I have a question

what is the maximum number of players per team in us rustoria.co 11/4 2x vanilla ?

[gleaming hound]

All of that info is in #oldserverinfo 😛

[young lagoon]

/ticket

[marble mantle]

Hey, @young lagoon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

@robust walrus Yo, check dms

[strong flame]

Is your application accepted? 1-3 business days? Where is the reaction to the request?

[near halo]

admin?

[gleaming hound]

What you need?

[near halo]

an admin deleted our workbench

im in waiting for support

[gleaming hound]

An admin? What makes you think an admin deleted it

[near halo]

i have a clip

[gleaming hound]

Send it over to me, I don't believe an admin would do that

[near halo]

ive got proof

check dms

@gleaming hound

[gleaming hound]

Yeah, it wasn't an admin, was your friend picking it up with a hammer. https://i.imgur.com/eZhLgBw.png

[near halo]

how did the box break then

hes afk also

[gleaming hound]

Not in the video you sent me, he's walking

[near halo]

oh

[slow maple]

@dreamy panther Let us know if you get this resolved. Feel free to send me a DM

[waxen moat]

luke i have info on someone getting free vip

@balmy cypress

[versed bronze]

i have an issue with an ingame bug

[gleaming hound]

!ticket

[marble mantle]

Hey, @versed bronze

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

Is the bug game breaking?

[versed bronze]

no not really, idk how to explain it

[versed bronze]

check dm

[old minnow]

!apeal

!appeal

[marble mantle]

Hey, @old minnow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[old minnow]

<@&274971100184576010> can u check my appeal pls and thank u

[eternal marsh]

my card keeps getting declined but theres money on my card so i cant buy que skip

[gleaming hound]

Please be patient, they are busy and deal with lots of appeals and tickets.

[ancient shale]

!ticket

[marble mantle]

Hey, @ancient shale

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[thorn mist]

someone please look at @young lagoon ticket

[gleaming hound]

Please be patient, the admins are busy and deal with lots of appeals and tickets.

[thorn mist]

well how long usually @gleaming hound

[gleaming hound]

Really depends how many admins are online. It should be reasonably quickly.

[marble mantle]

Hey, @alpine dawn

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[gleaming hound]

Do /ticket add and the rest of that in game 🙂

[alpine dawn]

/ticket

[marble mantle]

Hey, @alpine dawn

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[versed crater]

how to gift vip?

[thorn mist]

idk they admins dont respond @versed crater

[livid tapir]

!donate

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[livid tapir]

go to that link, click the server you want to get the vip for, and then select purchase for a friend or something similar to that. Input their steam ID and then pay

[versed crater]

i got it

(: thanks

[twin holly]

so uhhh... we all got on early and made it in for wipe and now get to sit in a 135 masn Queue for no reason or what?

[gleaming hound]

For no reason? Did you just join the server?

[livid tapir]

feel free to @ me if yall ever need support

[twin holly]

Ive been on since wipe like my message said. Why is there an insta 135 man Queue? Can you expand slots to let people back in? This is kinda ridiculous.

[gleaming hound]

!slots

[marble mantle]

Hey, @twin holly

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

[gleaming hound]

There is nothing we can do sadly. It's a shame the queue is so big, but it's a very active server.

[near halo]

is the wipe tomorrow for 3x no bp

[versed crater]

vip is out

[livid tapir]

no

[near halo]

alr

Can anyone please look at my vip support, I cant get into the server cause I was gifted vip and I already had it so it overlapped and glitched

[thorn mist]

yeah i need support its been 2 hours and the admins cant transfer a singular vip

[livid tapir]

did you submit a ticket in #payment-support

[livid tapir]

sorry what does this mean? do you think the vips cancelled out somehow?

[near halo]

I have vip for US long

[thorn mist]

yes lol my friend submitted a ticket 2 hours ago

[near halo]

But my friend bought it again for me and I guess it’s bugged or something m, because on the website it tells me i have vip for the server till next month

[thorn mist]

shouldnt take this long for a vip transfer

[livid tapir]

ok gotta wait it out then.

youre in a queue homie

not the only person that submitted a ticket today

[thorn mist]

theres 7 admins on

[livid tapir]

luke is the only person that deals with financial stuff

so takes some time

[livid tapir]

so whats the issue?

[near halo]

Anyway he can fix my issue real quick? My friend had the same issue

I’m stuck in que for a server that I have vip on

[livid tapir]

have you restarted your game since you got vip?

[near halo]

Yea

I got vip for the server like 3 days ago, and I checked it’s the correct server

[livid tapir]

that was going to be my next question lol

[near halo]

Haha

[livid tapir]

92% sure that it doesnt just cancel out, when you get gifted vip and already have it, the total of days just goes up (x days you bought + x days gifted) so youre left with the sum total

[thorn mist]

gl man been waiting 2 hours

[livid tapir]

if youve submitted a ticket expressing this you again gotta just wait it out sorry to say

[near halo]

Yea I know and that’s why it’s weird, I can show you a screenshot of both things

My friend had the same issue and Luke dealt with it in like a minute

I made a ticket I just want to play lol

[livid tapir]

for sure

think lukes asleep rn tbqh

hes eu so definitely late

[near halo]

Oh my

So I’m not getting in tonight?

[livid tapir]

not sure anyone else can give any help

[near halo]

Can you ask an admin for me?

[livid tapir]

@slow birch sorry for the @ but is anyone else available?

[thorn mist]

theres 7 admins on surely they can transfer 2 vips for me and komil

[livid tapir]

not that simple man

[near halo]

I don’t need a transfer lol

[thorn mist]

whatever u need man

[livid tapir]

not every admin has access to rustorias financials

that could go south quick

[thorn mist]

@spare widget please help

ive been in q for 5 hours

[near halo]

I feel as if I’m screwed

[jaunty rampart]

Where can i check what mods are on 2x mondays US

[livid tapir]

itll all be sorted, sorry for the delay.

[near halo]

Okay thank you

I need <@&274971100184576010>

[thorn mist]

^ ong

[hybrid rain]

can i get a refund for vip if i bought it for wrong server?

[west osprey]

you will need to make a #payment-support ticket and Luke will look into it when he's able

[near halo]

I did but it doesnt have to do with payment

[livid tapir]

you can submit a ticket #payment-support and have it switched to the one you intended

[west osprey]

I was replying to the message above, unfortunately Luke is also the one who will need to deal with your issue.

[near halo]

Bruh

So I cant get into something I payed for because soemones sleeping?

[livid tapir]

Sorry for the inconvenience bro

queue at 14 tho so shouldnt be that much longer

[near halo]

Not for me LOL

[thorn mist]

im 52 in q

been in it for 4 hours 😂

[livid tapir]

us long? rip

[thorn mist]

1 guy managing the whole vips?

[livid tapir]

eu long had a 300 queue and 600 players out of 350

was crazy

[dusk cypress]

i need some support with my banned

[livid tapir]

!appeal

[marble mantle]

Hey, @dusk cypress

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[red sorrel]

Hey, is there a wipe tmr?

[livid tapir]

what server man

[red sorrel]

10x Nobp

Nobp

[livid tapir]

yea

[livid tapir]

#announcements

[dusk cypress]

could i speak to someone

[red sorrel]

Got it, thanks

[livid tapir]

not an admin but sure join waiting for support

[livid tapir]

https://discord.gg/kMHT6e2H

[astral carbon]

Yo this guy is blatant cheating on Long? any admins on

[gleaming hound]

!ticket

[marble mantle]

Hey, @astral carbon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[livid tapir]

itll be dealt with as soon as possible. make sure you f7 too

[thorn mist]

i have to rely on one person to change my vip thats eu and hes asleep like come on man

somebody just q skip me im begging

[rough zephyr]

The VIP transaction didn't go through and the money went out. Please solve it.

[gleaming hound]

Make a ticket in #payment-support

[alpine dawn]

how do i respond to a ticket message?

[gleaming hound]

Do /ticket for a list of all the commands

[alpine dawn]

thanks

idk if i sent it correctly

AHhhh

[gleaming hound]

If you do /ticket in game it tells you all the commands and how to reply.

[alpine dawn]

doesnt mention that

but thank you

also ID being the ticket # right?

[gleaming hound]

Yeah

[alpine dawn]

Ty

[gleaming hound]

no problem

[pastel flint]

Hello, i have got banned for reason hacking on rustoria us main. I was running on canoe while both of my friend swimming on this canoe. Pls help me as fast as it can be possible, i dont want to skip first day of wipe. My steam id(https://steamcommunity.com/profiles/76561198312501291/)

[gleaming hound]

!appeal

[marble mantle]

Hey, @pastel flint

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[magic tartan]

Any Supporter that can hop into channel quick?