support

[ancient oracle]

/ticket

[marble mantle]

Hey, @ancient oracle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[elder zenith]

/ticket

[marble mantle]

Hey, @elder zenith

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[timber bridge]

Our admins stay very busy working diligently to get to all tickets please be patient.

[torpid summit]

man 4 hours

[blazing holly]

i cant even appeal for a ban ididnt do anything

like wtf

[timber bridge]

Why cannot you?

[torpid summit]

4 hours on base because salimso and the cheaters know where we always go

[blazing holly]

it say you do not appear to be banned

[torpid summit]

4 hours on base because we go out and the cheaters know where we always go+

[timber bridge]

Our systems can take upto 20 minutes to sync, please allow some time and try again.

[blazing holly]

so will your system give me my kits and all my booms i work my ass off back

this is stupid i shouldn't even be banned fix your damn server

[torpid summit]

i pay vip for play child with my team but this

[timber bridge]

False bans are very rare, if it was false it will be fixed.

[timber bridge]

Our admins stay very busy, they are working diligently to get to all ticket. Be patient.

[blazing holly]

false ban and 1-3 business day to for it to be processed

wtf is this

who ever banned me should lose his job

i know when i do something wrong and i did not

[timber bridge]

Yes, 1-3 days sometimes more and sometimes less.

[blazing holly]

by the time they look at it server will be wiped lmao i see u take good care of community

im out il find a real good server

[raw lily]

@blazing holly DM me a I can take a look

[gloomy atlas]

can you make a ticket here or anything

[timber bridge]

!ticket

[marble mantle]

Hey, @gloomy atlas

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[untold terrace]

hey

[timber bridge]

Hello.

[untold terrace]

can anyone please help me ?

[timber bridge]

How can I help?

[untold terrace]

i dm'ed you bro

[warm crystal]

are farmbots bannable if you have 8 members? US 5x

[quick jasper]

5x trio?

[warm crystal]

zues 5x the 8man server

[quick jasper]

Limit is 8, no farm bots.

Would be exceeding group limit.

[storm orbit]

yo can i get help in zues 5x us?

[timber bridge]

What's up man?

[random mist]

How do i make a ticket, theres a blatant cheater on main

[timber bridge]

!ticket

[marble mantle]

Hey, @random mist

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[bright path]

!appeal

[marble mantle]

Hey, @bright path

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[weak grove]

i need help , in rustoria x2mondays one active hacker in g12 , he have speed hack and doble tapped guns is active now , pls someone help

[pale zephyr]

Please /ticket in game and f7 report

[weak grove]

i open one ticket but nothing happens

[pale zephyr]

!ticket @weak grove

[marble mantle]

Hey, @weak grove

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[manic forum]

is there a admin on ?

[quick jasper]

Not an admin but may be able to help;

[manic forum]

there is a hacker

[quick jasper]

!ticket

[marble mantle]

Hey, @manic forum

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[manic forum]

i did it nothing is happen

[quick jasper]

What do you mean.

[manic forum]

hes runnig around killing everthing

[quick jasper]

So the ticket system not working?

[manic forum]

it is but still in game the hacker

there is no stuff i dont get it ?

[quick jasper]

Admins will review it as soon as possible, instead of trying kill them just camp it out in base, and go into lockdown, so you don't lose gear.

[manic forum]

i am in my base i am waiting

idk how long its going to take

[quick jasper]

Admins will review as soon as they can, just need to be patient.

[torpid summit]

one hour for tihs

[maiden hound]

and what if he start raiding or something

[torpid summit]

and 5 in total

[quick jasper]

Hold it out man

[maiden hound]

1hourbeamer: I love to make server lag

Nice now is banned

But they still 2 more cheaters

[quick jasper]

See just had to bunker down, the admins will review the others, just as I said before bunker down aha

[maiden hound]

alr ty

[blazing holly]

lol

[maiden hound]

LOL NOW THE SERVER IS LAGGING

[trim valley]

@quick jasper is there any admin on? Some network paths to eu long have gone down

[blazing holly]

we got raided cuz of ur stupid server banning for no reason

[maiden hound]

HAHAHA HE IS DDOSING THE SERVER

[quick jasper]

I'll inform them.

[trim valley]

i got timed out

but my buddies are online

[quick jasper]

Most likely a steam sided issue.

Steam been hecka trash lately

[chilly shadow]

medium not working?

[shut willow]

Hello How can i get to an addmin

[trim valley]

i can join other server but no rustoria ones

[quick jasper]

!ticket

[marble mantle]

Hey, @shut willow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[quick jasper]

I'll let them know.

[trim valley]

The issue looks like some network provider went down again or has problems, but anyways thanks.

[quick jasper]

Will look into it.

[shut willow]

Hey where cna i report a hacker they is no link only the link that says if im banned

[quick jasper]

!ticket

[marble mantle]

Hey, @shut willow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[maiden terrace]

yo can i get into a chat channel with a mod

i got some shit to show

prolly wont do much cause they friends with ryan but worth a try

[mellow glen]

we dont have friends around here

open a ticket and record and send in anything you feel breaks our rules

[maiden terrace]

i did but i think its easier if i just show the dms

[deep hearth]

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[quick jasper]

Just include it into the ticket.

[maiden terrace]

nah this is urgent my man

trust can we hop into one of the calls rq

[mellow glen]

you can send me the dms

[maiden terrace]

and i can stream it to you ]

[quick jasper]

Hop in call.

https://discord.gg/gkceHgFX

[manic forum]

no one still ?

[wicked fractal]

!ticket

[marble mantle]

Hey, @wicked fractal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wicked fractal]

!appeal

[marble mantle]

Hey, @wicked fractal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[deep hearth]

vip not work

[manic forum]

!ticket

[marble mantle]

Hey, @manic forum

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[timber bridge]

Please submit a ticket into #payment-support Include the Server, Receipt # and Steam ID

[maiden terrace]

rtc connecting

[wispy dust]

!appeal

[marble mantle]

Hey, @wispy dust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[maiden terrace]

lemme restart cord rq

[quick jasper]

Restart discord'

[wispy dust]

@quick jasper my appeal has been under review for 5 days

[quick jasper]

I can't control the times they to be reviewed.

[wispy dust]

it says 1-3 days so was curious

can i check were it is in line

[nova basalt]

$stats 76561199100519087/

[elder spire]

gmgm

admin!

[timber bridge]

Not an admin but how can I help?

[elder spire]

There's a crook on my team, and I want to know who he is

[timber bridge]

What do you mean exactly?

[elder spire]

I'm kicking him off the team. But no one admitted it

[timber bridge]

Admitted to what?

[elder spire]

I have been ass ban

There was hack on my team

I hate people like that, but I have no proof of who it is.

I need admin to help me find out who is a cheater in my team

[timber bridge]

We don't give any information about bans, if you have been banned for association please make an appeal @ https://bans.rustoria.co

[elder spire]

So IF I don't know who the cheater is, how can I kick him out and still ban him next time?

[quick jasper]

Just remove the inter team split the loot and play solo

[elder spire]

This is a problem I need to solve

I can't help it. Many people bring friends with them. I'm afraid of being wronged.

I really need your help

[timber bridge]

The cheater on the team will normally have the reason "Hacking/cheating" and the team will have "playing with hacker/cheater" that is all I can tell you.

[elder spire]

I know that, but they do photoshop

Their screenshots all have Ass Ban on them

If I can't find it, there will be a next time, and I hate that

[timber bridge]

Unfortunately, we cannot help you. We do not give out proof or any information on bans.

[elder spire]

So what am I supposed to do

[timber bridge]

Don't play with the same team, that could solve your problem, otherwise it is up-to you on what you should do.

[elder spire]

I can't find any of my players who cheated...

That's why I'm here to ask for help

[timber bridge]

Don't play with the same people then. That is all I can tell you, if you don't need help with anything else please move the conversation to #general Thanks.

[elder spire]

I am a Chinese player, I pay more attention to friendship, they find me to play I have no reason to refuse.

I think things have to be solved, but you can't give me the cheater's information, I don't know why

I don't know who the cheater is, I can't play the game anymore, I don't trust anyone,

[timber bridge]

Well then unfortunately you will most likely find yourself in the same situation again.

[elder spire]

They are all my good friends, I can't accuse them unjustly.

[timber bridge]

I have told you multiple times, we will not hand-out information on bans. This is final. Move this conversation to #general if you don't need help with anything else.

[elder spire]

好吧谢谢你

ok thank you

[timber bridge]

不客气。

[elder spire]

Player with hacker Is it a cheater?

[timber bridge]

Yes, playing with hacker is the same as playing with a cheater.

[elder spire]

what??

The screenshots I have here are almost all of these reasons

[timber bridge]

玩骗子和玩黑客是一样的。

[leaden girder]

mans is paying server and best friends with ryan so this guy gets to cheat his ass off. seems legit :)

[timber bridge]

We do not care if they are a donator, if they are cheating they will be banned.

[elder spire]

wdf

[leaden girder]

well ill be dammed guess ur wrong

[elder spire]

All my players are banned for that reason,

Player with hack

[timber bridge]

No, that is the policy. If you do not need support then please move this conversation to #general

[elder spire]

We will also prompt this reason for banning when we use VPN. Are you sure it is my team's problem?

[leaden girder]

no well im bering blatenlty cheated on but hes best friends with ryan so he cant get banned like its not even fair how this server works

[timber bridge]

It doesn't work like that, if you do not need support move this to #general

[timber bridge]

Feel free to make an appeal on our site.

[elder spire]

Why are all my team members banned for Player with Hackers?

[timber bridge]

!appealcn

[marble mantle]

您好, @elder spire

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://bans.rustoria.co/

如果您在 https://rustoria.link/ 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[quick jasper]

Why would being friends with Ryan do anything. if you do think, he would let his inter server go down, No, think logically, as spoofy said he would look into them.

[leaden girder]

there telling me where my tc is what loot i have where it is what signs/skins i have up that gun im holding it is complete bs but they wont be banned

[quick jasper]

But end of the discussion please move to general, as spoofy told your team mate, he would look into them further.

[elder spire]

I think you should fix your bans system.My team plays your servers for a year or two, Under Vpn, they are blocked almost every one to three days,And your reply is to appeal. I don't know how many times I have appealed. It is really troublesome

[maiden terrace]

yo mods

if this dont prove he got that esp idk what will

otherwise imma just call all yall corrupt

cause its bullshit

[quick jasper]

As we told you in voice chat, we will look into it, end of the discussion.

[maiden terrace]

i have more proof

[dense oriole]

Blurring

Come into waiting for support

[quick jasper]

Then simply make a /ticket add.

[dense oriole]

let's have a chat

[leaden girder]

i wanna join

:(

[quick jasper]

Move to general chat.

[leaden girder]

huh

[quick jasper]

You don't need support, as officer requested for only blurring.

[leaden girder]

dam

[vivid charm]

gg

[timber bridge]

!ticket @tulip hull

[marble mantle]

Hey, @tulip hull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[opaque palm]

thats a shame

[bold pecan]

/ticket

[marble mantle]

Hey, @bold pecan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[quick jasper]

Move to #general if you don't need help,

[leaden girder]

this kid is one of the cheating bitch's

[timber bridge]

Move this to #general

[leaden girder]

im just telling u

[quick jasper]

Last warning, as well. we asked you more then enough times.

[stray marsh]

!ticket

[marble mantle]

Hey, @tulip hull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[exotic drift]

How does the box sorter work?

I just saw it for the perks

[grizzled scarab]

Any mods on?

[quick jasper]

Sup

[grizzled scarab]

I wanna to know my team ban detail could you tell me why?

[quick jasper]

We don't disclose ban information but your more then welcome to appeal

[tough kestrel]

every time i join

it says hacking

[quick jasper]

Do you play on a vpn?>

[tough kestrel]

no

[spare blaze]

cuz u are

[tough kestrel]

i could share my screen

[quick jasper]

!appeal @tough kestrel

[marble mantle]

Hey, @tough kestrel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[tough kestrel]

im banned?

[quick jasper]

Appeal your banned, so you can help you out.

[tough kestrel]

oh ok

i sent it

[grizzled scarab]

Yep I will appeal the ban, but the problem is I must know who is the hacker in my team

[tough kestrel]

me?

[grizzled scarab]

I cannot let my team be disbanded

So any mods can tell me what's the hacker's ID

[silk nebula]

sry sir there is not any information we can give you about any bans

[wispy dust]

!appeal

[marble mantle]

Hey, @wispy dust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[unkempt lake]

Can any admin help out with a lock stuck inside a lock

[hollow bough]

sorry admins cannot interfere with gameplay

[unkempt lake]

Anything I can do?

[tulip hull]

is there any admins online to check my ticket??? my group has been dying to a cheater for the past two hours...

[hollow bough]

please be patient as they are busy an admin will get to it as fast as possible

[wispy dust]

can someone check where my ticket is

is it glitched ?

[silk nebula]

in-game:/ticket list

or /ticket view ID

[wispy dust]

in-game:/ticket list

where do i put this @silk nebula

[silk nebula]

in game

/ticket list

[marble mantle]

Hey, @silk nebula

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[silk nebula]

and press F1 to check

[torpid summit]

who send replie in ticket?

i send other ticket with my replied

[silk nebula]

then u need to wait for the admins reply

[safe totem]

!appeal

[marble mantle]

Hey, @safe totem

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[glacial wagon]

Is there an administrator on the line? I need some help!

[north bone]

Is the admin report here?

[near halo]

!ticket @glacial wagon

[marble mantle]

Hey, @glacial wagon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[north bone]

.co's reporting process is cumbersome

[silk nebula]

not really cumbersome

just do it in-game:/ticket add (ur report details)

[north bone]

Report here, the administrator will not handle it, right?

[marble mantle]

Hey, @north bone

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[north bone]

A hacker ESP player

I can provide his steam ID

[silk nebula]

if u did ticket admin will check it out asap plz be patient

[oak iron]

Like they said it's best to report a player using /ticket in game, makes it easy for everyone involved!

[silk nebula]

👍

[elder spire]

👀

[agile fulcrum]

@oak iron neeeeed help can I dm u admin ?

<@&274971100184576010>

@hushed finch hellow admin

[hushed finch]

How can I help you?

[agile fulcrum]

yes can i dm u？
@hushed finch

[glacial wagon]

I’ve been banned for VPN reasons can you help me@near halo

@hushed finchI’ve been banned for VPN reasons can you help me

[hushed finch]

Yes, DM me.

[hushed finch]

Yes, DM me

[glacial wagon]

Or do you need my ID?

I already filed an appeal. I need you to review it@hushed finch

[hushed finch]

Yes, send me your ID

[glacial wagon]

I already sent you a private message. Please read it@hushed finch

[hushed finch]

Solved. Thanks for reaching out

[normal linden]

！report

!report

[marble mantle]

Hey, @normal linden

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

https://tenor.com/view/cat-cake-cat-takes-cake-gif-14150798

[marble mantle]

Hey, @normal linden

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[merry turtle]

!appeal

[marble mantle]

Hey, @merry turtle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dreamy scaffold]

Hello, I was banned on your server, namely on the EU Medium silver, I am the owner of a VIP privilege on this server and because of the ban I missed the most important start of the vape in the game, I bought a VIP privilege because of this, I ask you to compensate me for this ban by extending for another month

[marble mantle]

Hey, @dreamy scaffold

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[tough bane]

?refund

[agile fulcrum]

@raw lily need help can I dm u?

@raw lily hellow admin I need help can I dm u

[slow birch]

Hi there I am clearly not the person you are tagging but I might be able to help you. Also please refrain from tagging our admin staff they are very busy bee's

[deep hearth]

vip

！vip

!vip

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[deep hearth]

The VIP I bought hasn't arrived

2 VIPs, how to apply for a refund

@hushed finch help me

[quick jasper]

Hey bud make a #payment-support ticket.

[deep hearth]

Did I submit successfully?

[wispy loom]

Did it create a new channel that you have access to?

If so, then yes

[deep hearth]

I applied for my friend, please process it as soon as possible

[wispy loom]

Regarding VIP? Because if so, your friend will have to reach out to us himself

[tame kestrel]

more information on ban?

[wispy loom]

Did you appeal a ban?

[near halo]

I NEED SOME HELP fellas

caps my b

[wispy loom]

What's up?

[tame kestrel]

how do I appeal a ban?

[wispy loom]

https://bans.rustoria.co

[near halo]

so my dude is trying to join rustoria.co us mondays and it keeps saying discconected hacking. but like, hes never been banned from rust or the server public profile we have never even played the server before i just dont know if its a rust thing or hes actually getting kicked

hes never been issued a ban or anything so im just confused if its something on ur guys end i can send the profile/ whatever u need

[wispy loom]

That means that he's been banned from Rustoria for hacking
You can tell your friend to appeal at https://bans.rustoria.co

[near halo]

but like we have never played on your servers before? hes joining to appeal now but thats really weird

[vagrant oyster]

ive never even played that server?

[slow birch]

You must have played another server owned by Rustoria

[near halo]

hes never been banned

[vagrant oyster]

ive never cheated in rust?

[slow birch]

If you can fill a ban appeal out and explain that the admins shall review and come back to you with the reasoning and what will happen from that point it's worth linking your discord.

[near halo]

were doing it now

[slow birch]

Perfect

!link

[marble mantle]

Hey, @slow birch

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

We are aware of the issues with Youtube and Twitch linking and are working on a fix!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

can i PLEASE get can admin in the support channel

x2

[vagrant oyster]

can we get an admin in support x3

[slow birch]

What is the issue that you need an admin for?

[vagrant oyster]

ive been banned but never have played on a one of there servers? like ever i have never even cheated on rust in my life

[near halo]

thats why, and where tryna make this a little quicker than 1-3 buisness days

[slow birch]

As we have already suggested you will need to push a ban appeal in they will then review that and look into why there is one place.

[vagrant oyster]

why do i have to have an appeal when ive never even played on the server ? or any of your servers can you check why im banned?

[silk nebula]

did u just use vpn or not？

[vagrant oyster]

no i dont have a vpn

[silk nebula]

ummm then like jamie said youd better appeal

[vagrant oyster]

i just dont understand what im appealing ive never cheated in rust or played their servers?

even if i have played on any of their servers ive never cheated

[spare widget]

@vagrant oyster Can you send me your Steam 64 ID please? It'll be something like 76561108018038101

https://rustoria.co/getmyid

[near halo]

spooky youre a legend

[vagrant oyster]

i pmd it to you

thank you so much @spare widget

[nova basalt]

@hallow parrot

[silk nebula]

👍

[unborn vine]

I cannot enter your servers, I only find rustorie eu small to which I can connect without any problems. When I check the server list on the steam profile, I can see the servers' ip and the text server is not responding. I would like to point out that I did not get a ban, yesterday everything was ok and servers such as reddit, facepunch or rustopia work and I can connect to them, any ideas what the problem could be and how to fix it?

[near halo]

Firewall possibly blocking?

[wispy loom]

Are you able to join waiting for support?

[patent goblet]

hello i need some admin help, i have a message and i need to know is this real, from Russtoria

[wispy loom]

Did you get a message about a giveaway?

[slow birch]

It is not real

[patent goblet]

yes

[slow birch]

I can see the message you posted it is a Scam

[patent goblet]

Okey thank you

[slow birch]

!scam Just for future information 🙂

[marble mantle]

Hey there, @patent goblet

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen

[patent goblet]

Thank you

[strong matrix]

куда писать по поводу разбана

[near halo]

no support in russian

[slow birch]

Could you open a ticket in game and link the evidence there please it will then hit the active admins ticket work flow

[near halo]

I already sent a ticket but my evidence is lost since my game crashed and the recording just fucked up. The problem using MP4 instead of MKV.

Just wanted to put one here in-case the other one glitched out because i put too much words on it.

[slow birch]

Just the screen shot as above will be enough

I am just going to clear the one above as it brings names in

[near halo]

Yeah It is a bit too late for that one, but they can check still

[slow birch]

Thank you for the report and the admins shall look into the matter and deal with it.

[strong matrix]

ща

сек

[near halo]

I suspect there is another player with them named crystal

and some other more

could be wrong here

they all have 9 month old accounts

[slow birch]

The admins will be able to review the data and deal with it inline with the rules of the server

[near halo]

kk

cheers for your time

[slow birch]

Anytime

[strong matrix]

why can't I send a file here?

scrin

to whom to send the screenshot

[dapper mural]

please

need support instantly

[nova basalt]

What do you need?

[dapper mural]

ive just died to someone after running rig who was shooting while swimming and i have clips

[nova basalt]

/ticket @dapper mural

[marble mantle]

Hey, @dapper mural

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[strong fulcrum]

is this a scam ?

[nova basalt]

@dapper mural, So basically do the / ticket in game and include the link there

[slow birch]

!scam It is indeed a scam

[marble mantle]

Hey there, @strong fulcrum

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen

[strong fulcrum]

aa okeii np i didnt click on it 😉 but thanks for the respond

[dapper mural]

already have, but i have also already given up after losing all that

[keen falcon]

Active cheater on Rustoria US Mondays.

[nova basalt]

/ticket

[marble mantle]

Hey, @nova basalt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[keen falcon]

already have

[nova basalt]

@keen falcon ^

[dapper mural]

xxxxxxxxxx

gonna take my own life x

[keen falcon]

gonna KMS tho

[nova basalt]

Ah alright just be patient for the Admins to look at it

[dull python]

how do I go about get vip change I only played 1 day of us long and would like eu long switch

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[nova basalt]

@dull python don't know if that helps but hopefully it does

[dull python]

yeah I have had friends in the past get their vip transfered

[nova basalt]

Probs best to make a ticket then

[dapper mural]

https://medal.tv/clips/67769092/d1337wdRyRlr?invite=cr-MSxLMUwsMTUxODQ1MDIs

thats the kid

[kind pine]

how to report scripter

[dapper mural]

right at the end

[nova basalt]

/ticket @kind pine

[marble mantle]

Hey, @kind pine

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[normal roost]

#payment-support

[delicate mirage]

Are vpns not allowed? or can i somehow get whitelisted?

[lilac nova]

VPN is allowed

[delicate mirage]

cheers

[left kraken]

so i am banned on rustoria for about 2 months now and i decided to appeal it but it says you are not banned????? even tho i am im a bit confused

[slow birch]

Hey so when you try and connect to the server what are you getting?

[left kraken]

banned: hacking

[slow birch]

Did you appeal this before?

[left kraken]

no i have never appealed a ban

tbh i dont even know how im banned since i never have played rustoria

[slow birch]

now it is telling you that you are not banned when trying to appeal?

[left kraken]

yeah

it says "you are not banned !"

[slow birch]

ok can you send me you steam 64 ID please

!steamid

[marble mantle]

Hey, @slow birch

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[left kraken]

1 sec

[slow birch]

Send it in Dm

[left kraken]

k

[ebon lotus]

i need help from an admin plz

<@&874995535881326632>

[slow birch]

Please don't tag admins

What is the issue you are having

[ebon lotus]

we got banned for playing with hacker looking for an appeal

@slow birch im in support channel if you can talk

[slow birch]

Sorry I am at work currently or would pop in for a chat but best thing you can do is appeal it and go from there.

!appeal

[marble mantle]

Hey, @slow birch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

is there a way to submit a “mass ban appeal”?
my whole clan just got assosciation banned for a teammate getting VAC banned…..

[slow birch]

Hey there I don't believe there is but let me check on that one really quickly

[zealous kettle]

Everyone needs to submit an individual appeal.

[near halo]

ok thanks 🙂

[slow birch]

thanks Spooky was just coming back with that 🙂

[strong matrix]

Nat#7092 can you answer me Nat?

[near halo]

my teammate got on for the first time in wipe for like 15m and got EAC banned for having ark cheats on his pc (we think), and we all got banned for assosciation. if we appeal do we have a good chance at getting accepted?

[slow birch]

I believe each case is judged upon the evidence provided etc.. and reviewed case by case so this would be hard to answer without the facts. Sorry but drop the appeal in.

[near halo]

ok thanks

[shy wyvern]

hey!

[near halo]

@slow birch are assosciation bans permanent?

[slow birch]

I have seen both temp and Permanent mentioned for this

[near halo]

kinda sucks it doesn’t show up when you get banned…makes sense though because it’s automated

[slow birch]

!steamid @strong matrix

[marble mantle]

Hey, @strong matrix

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[orchid briar]

is @dense oriole on line i have a question

i know i am not supost to at

sorry

but i have somthing to ask

[grand fiber]

!cant join a clan

[orchid briar]

!appeal

[marble mantle]

Hey, @orchid briar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[unreal blaze]

!report

[marble mantle]

Hey, @unreal blaze

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[unreal blaze]

!appeal report cheater team

[marble mantle]

Hey, @unreal blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dull thicket]

i believe i got banned due to the VPN i was using

turned off the VPN, relaunched game and still banned. Ban Reason "Hacking" While i was offline and was playing earlier on. Anyone who can assist me?

[silk nebula]

!appeal

[marble mantle]

Hey, @dull thicket

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dull thicket]

its not an actual ban its a false ban due to a VPN. on rustoria you just disconnect VPN and connect back but apparently here the associated account gets banned aswell. 😦

[unreal blaze]

admin, cheater have banned.but him team not ban.

[unique dew]

depends on the situation

[unreal blaze]

https://steamcommunity.com/id/DERFHEDJRE/ eac

[unique dew]

filling out the appeal form is one way that takes 1-3 business days

[silk nebula]

请问他的队友有组过队伍或者摸过领地吗？

[unreal blaze]

no

[unique dew]

or post your steam id here and an admin will clear it up fast

[unreal blaze]

online raid my base. he have banned (he team not banned)

[sturdy arrow]

theres a esper on the 3x eu

[silk nebula]

请在游戏中/ticket add (在这里面输入你要举报的人或者其他细节)

[unique dew]

do /ticket ingame

[silk nebula]

管理会尽快检查

[unreal blaze]

yap, ticket 1064 us long

[dull thicket]

No offence to you guys but you should souly ban IP's and not the accounts associated with that IP. especially if you run it through proxychecker.io and find its a VPN. rustafied has this and saves soo much time. now im banned for upto 3 days and if it was a normal wipe half the wipe would have gone.

[livid tapir]

#feedback-suggestions

[lilac nova]

VPN ban usually takes less time to respond. Please be patient

[ebon lotus]

i had sent an appeal like an hour and a half ago do they usually take this long?

[lilac nova]

Standard response times for ban appeal are 1-3 days but can be more or less based on the situation.

[ebon lotus]

do you mind looking into it? i was accosiation banned

[lilac nova]

I'm not an admin but an administrator will look into it as soon as they are able

[ebon lotus]

damn ok thx for the info

[leaden girder]

i got banned for 3d for cycling team members but apperently we got banned cuz we kicked someone from team and reinvited them so now were all banned makes sense

[quaint patrol]

Kicking players from the team, Then re-inviting them at a later time is team cycling..

[leaden girder]

it was the same ppl :l

[quaint patrol]

Still the same rules, Same or different people

[leaden girder]

that dosnt make sense tho cuz it was the same people and nowbody else got added

[quaint patrol]

!appeal

[marble mantle]

Hey, @leaden girder

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dull thicket]

@quaint patrol What is the Average ETA on a VPN Associated ban appeal? My base is sat without turrets and a 22 man zerg breathing down my neck 🤣 (Sorry for ping just saw you was just active and the only admin responding)

[quaint patrol]

No problem, Appeals can take a 1-3 Business days

[glacial wagon]

I need help. Is there an administrator on the line

[waxen venture]

hello i need too

[lilac nova]

I'm not an admin but I can see if I can help

[waxen venture]

i know a hacker in rustoria eu main

[lilac nova]

!ticket

[marble mantle]

Hey, @waxen venture

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[glacial wagon]

I’ve been banned for VPN reasons can you help me@lilac nova

[lilac nova]

Submit an appeal at https://bans.rustoria.co/user/appeal

[glacial wagon]

I have appealed how long I need to wait and my teammates need me now

[lilac nova]

It usually takes 1-3 days. Please be patient

[glacial wagon]

😭

[rocky heart]

!ticket

[marble mantle]

Hey, @rocky heart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[grand obsidian]

how often are staff apps looked through? just wondering

[solemn flume]

Ittle take up to 7 days…

[near halo]

YO

mili tuns is broken

[dull thicket]

Is their a way to report an entire team on long? Instead of a specific player as we believe one of them in ESPing however we don’t know which one as he has no ability to aim and attempting to shoot my teammate through a wall as their brain decided that the wall didn’t exist

[woven karma]

hi at the moment the twitch and youtube linking isnt working

[jaunty spear]

can't link twitch, youtube for some reason

"oops, something went wrong"

[woven karma]

yea

[spare widget]

@woven karma @jaunty spear Yeah, known problem :/ Don't worry about connecting those and you'll be good

@dull thicket You'll always want to narrow it down the top player or two that you suspect the most. If there's someone who keeps sticking out to you. We'll always try to look through the group obviously but as tough as it can be at times to provide some specificity, it helps to not just report an entire group in your ticket

[dull thicket]

i totally agree, however they are a 22 man zerg, so most of the names you see are random everytime. most of the time they trace you through things but their reaction times are terrible so get clapped before they can do something.

[spare widget]

@dull thicket Yeah, I get what you mean completely. Just would talk with your team and see if there is one or two who are sticking out. We'll always look around though and that's the best way that people get found

[dull thicket]

Yeah made a ticket a few days ago, however recieved a message in the next 2 mins for both of them that said they was not cheating, and i own my own servers, its a community with like 200 players but still a server. And i have never spec'd someone for 2 mins and come to a concrete conclusion, usually takes 30 mins to get a good representation of the player and their legitimacy

[frank nimbus]

How do i check leaderboards?

[dull thicket]

https://rustoria.co/leaderboards

[livid tapir]

Rustoria has thousands of players and about 20 admins, they receive thousands of tickets a day and have to deal with a number of problems. They are also volounteers meaning they have lives outside of this server that provide for them. It’s not feasible for them to watch one person for a half hour. There’s not enough time in the world.

[lean ruin]

admin help me pls

[livid tapir]

!ticket

[marble mantle]

Hey, @lean ruin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[lean ruin]

/ticket

[marble mantle]

Hey, @lean ruin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[solemn flume]

If you report a player in a team and he gets banned the team will be banned for cheater association

[dull thicket]

99% of the time they won’t if they are in a large group. Happened many times where a 20 man Zerg only gets 5 banned

[solemn flume]

Ah ok

[dusky lichen]

I got banned for playing with a cheater, but he was banned because he didn't use cheats, and I was banned for playing with a cheater

[crystal coyote]

i was set to be unbanned at wipe

And its been like 15 minutes and im not unbanned

[harsh ginkgo]

!appeal

[marble mantle]

Hey, @harsh ginkgo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[raven dome]

hey im trying to set a home on the foundation and it wont work

its saying it has to be on a foundation

???

ok nvm it works on a FLOOR but doesnt work on a actual foundation?

[near halo]

hey any admins around?

[hollow bough]

whats the problem

[copper swift]

i need help ASAP

[ivory pecan]

can any admins drag me? please

[copper swift]

there's a cheater on the mondays server

he's currently looting my heli

he's invincible

[sharp ether]

There is a new game bug

[solemn flume]

why does Eu 10x say that pop is 63? When its 300?

[marble mantle]

Hey, @copper swift

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[sharp ether]

Wiffster its a new game bug

[near halo]

can i join waiting for support and drag me?

[solemn flume]

ah ok

rust+ isnt working either... yikes rust is buggin.

[daring atlas]

jajajajja i put on chat i am the black guy more sexy of spain, and i get baned on chat wtf? jajaj

[pastel glade]

If there are any admins available me and my friend have a very pertinent issue with a cheater using godmode and we have video proof

[sharp ether]

I can show you how its done

I just need to stream it to an admin

[pastel glade]

I filled out a ticket in the server and F7 reported him

[hallow dagger]

Trying to join my friend and every time I try to join, it disconnects me and tells me "Disconnected: EAC: EAC sandbox not active (dummy client)"

[frozen epoch]

is there a way to report an aimboter>/

besides the f7?

[marble mantle]

Hey, @sharp ether

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[frozen epoch]

@sharp ether but this duded isnt playin a normal server its rtg

i cant use ticket there it seems like

[sharp ether]

ah uhm

[frozen epoch]

dude has been playing the server for 40hrs+ and still maanages to get away with it

[near halo]

Someone help please I have tryed for hours

[mellow cliff]

what does it say

@near halo

[wispy dust]

!appeal

[marble mantle]

Hey, @wispy dust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[balmy lance]

!appeal

[marble mantle]

Hey, @balmy lance

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[balmy lance]

/ticket

[marble mantle]

Hey, @balmy lance

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[elder tendon]

Admin help. The player has built a tower and sits on it constantly decreasing. it doesn't even take our resources. It just prevents us from playing

[unique dew]

raid him

[near halo]

Me and my friend killed a guy at oilrig but the body is soo glitched is there any way we can get it cuz this is so weird On eu long

[whole slate]

Team UI size in server info channel is wrong. Long and Medium servers have their UI size increased to 12 some time ago. Still says 8

[main aspen]

I need the admin's help, in the Rustoria eu large map in the area of ​​the water treatment station, almost all the electricity does not work, as if it is bungled, or it works with a very long delay, this applies to both the electricity in the house and on the RT itself

[marble mantle]

Hey, @main aspen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wheat locust]

hey i need help

my car just dissapered at outpost

randomly

just despawned and left to loot bags]

[dreamy zephyr]

same

dissapered in our base lost 5 cars

they where on car lifts too

[wheat locust]

yo wtf

took me forever to get the car

[hollow bough]

sorry theres nothing that can be done about that because admins cannot interfere in gameplay

[wheat locust]

WTF

the server JUST STRAIGHT UP INTERFERRED WITH GAMEPLAY

BY DESPAWNING ALL THE CARS

I was litterally running a taxi service

[hollow bough]

apologies again but there is nothing that can be done

[wheat locust]

there are two loot bags full of my car parts i cant loot

all of them are medium

wtf

[tiny bough]

I just parked my car at outpost with a ton of loot in it and it depawned. the loot bag is there but i cant loot it. anything you guys can do? server - rustoria us small

[hollow bough]

sorry theres nothing that can be done about this because admins cannot interfere with gameplay

[tiny bough]

the server interfered w my gameplay

[timber bridge]

Unfortunately - as he has stated there is nothing we can do, that is apart of the game and there is nothing we can do to change that.

[pliant topaz]

is this real

[timber bridge]

!scam

[marble mantle]

Hey there, @pliant topaz

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen

[pliant topaz]

ok thank you

[timber bridge]

No problem.

[peak ruin]

heyyy just got a message from a dude called Skyone not sure but looks a bit scammy xD

[timber bridge]

What is the message saying?

[peak ruin]

i will send you a dm because im not allowed to paste in a screenshot

but the message is actually the same as @pliant topaz

[timber bridge]

I can tell you it is definitely a scam

[peak ruin]

awesome thanks 😄

i can sent proof over to you directly if you want 😄

literally seconds ago

[pliant topaz]

probably the same guy that messaged me but changed name

[timber bridge]

If you could send me the users ID so I can assure they are removed from our server.

[peak ruin]

🆗

skyone#5487

[timber bridge]

@pliant topaz Can you send me that users ID?

[proper vale]

does the admins have any idea what they are doing when they are checking someone that got reported for scripting?

[timber bridge]

Yes they do, they deal with cheaters and scripters all day, every day.

[proper vale]

clearly not, theres ppl beaming 350m+ with the ak multiple times without missing

i repeat 350m

[timber bridge]

They are sure to look at combat logs, so if that is true they will see that.

[raven dome]

hey mods or admins it said i was banned for 1 hour its been over an hour and i still havent been unbanned???

[proper vale]

if it happend once i would be okay but multiple times?

[timber bridge]

How long over the hour has it been?

[raven dome]

its been like 20m

about not exactly

[proper vale]

i made ticket in game and they said it was everything fine with the player

[timber bridge]

The admins will see that, allow them to investigate.

[proper vale]

they clearly did their invetigation

[quick jasper]

They can take 20-30min to sync back up @raven dome

[proper vale]

probably checked high lvl steam account and couple of friends and they think its legit

[quick jasper]

High level steam account means nothing.

[timber bridge]

If they said everything is fine, then I assure you everything is fine. If you gather more evidence and still think they are cheating please feel free to make another ticket.

[proper vale]

dealing with scripters is different from hackers

[near halo]

unlikely since account info rarely means much, they look into each report individually

[timber bridge]

They are aware.

[proper vale]

yy

[quick jasper]

If you received a ticket the player is fine, that means they fully investigated the player.

[proper vale]

@timber bridge btw who are u?

like mod or something?

[timber bridge]

Yes.

[glacial wagon]

Is there an administrator on the line? I could really use some help!

[spare widget]

@glacial wagon Hey!

[glacial wagon]

I was banned for VPN reasons

[spare widget]

@glacial wagon Can you send me your Steam 64 ID please? It'll be something like 765611830183018

https://rustoria.co/getmyid

[timber bridge]

!appeal @patent quiver

[marble mantle]

Hey, @patent quiver

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[glacial wagon]

76561198973795889@spare widget

I’ve appealed twice today, and I haven’t heard back

[unkempt canyon]

admins will get back to your appeals as soon as possible. it takes some time

[timber bridge]

An admin is working with him at the moment.

[glacial wagon]

There’s a raid on my base, and my team needs me right now😭

[spare widget]

@glacial wagon Just a moment please, thank you for your patience

[patent quiver]

got banned for something that wasnt my fault now it says i cannot appeal a ban right now since i was just banned

[timber bridge]

Yes, our system takes 10-20 minutes to sync with current bans.

[patent quiver]

[glacial wagon]

Let me know if you’re ready to play again!

[ivory pecan]

EU LONG LAGGING SO HARD

@spare widget elevators not working

turrets wont work

[leaden ingot]

!appeal

[marble mantle]

Hey, @leaden ingot

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[spare widget]

@glacial wagon Hey, you should be fine to connect in 10 minutes

[timber bridge]

!appeal @obtuse yoke

[marble mantle]

Hey, @obtuse yoke

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[glacial wagon]

OK

[grand viper]

!appealban

!appeal

[marble mantle]

Hey, @grand viper

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[timber bridge]

!appeal @robust trellis

[marble mantle]

Hey, @robust trellis

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[plain nebula]

Cheater name Quack on US server 10x cheating

[marble mantle]

Hey, @plain nebula

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rugged python]

how long do appeals take, because i was false banned for association and im tryna hop back on

[near halo]

Note: Standard response times are 1-3 days but can be more or less based on the situation.

[timid olive]

/ticket

[marble mantle]

Hey, @timid olive

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[timid olive]

!appeal

[marble mantle]

Hey, @timid olive

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[plucky ledge]

!appeal

[marble mantle]

Hey, @plucky ledge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[paper egret]

how do i unlink my account

[nova basalt]

/unlink @paper egret

[marble mantle]

Hey, @paper egret

To unlink your accounts, follow the steps below:
https://files.rustoria.co/s4k9G8qGZ5dQKnbSNnBqeEmQUAUy44PZ.mp4

[nova basalt]

watch that @paper egret ^

[paper egret]

its doesnt show any of that its just say this account is in service

[nova basalt]

Should take its time for a Admin to Get back to unlink you

[quiet musk]

i have ban for playing with a hacker :l anyone can help me? I never played with someone who i knows they had hack

[mellow tundra]

?appeal

[marble mantle]

Hey, @quiet musk

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[craggy tusk]

?ticket

[marble mantle]

Hey, @craggy tusk

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[drowsy yarrow]

/ticket

[marble mantle]

Hey, @drowsy yarrow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wanton turret]

there is a bug in sewer that take much time to open door about 30 sec at least

EU long

friend had it earlier i thought hes just a noob

lol

idk about other buzzels

[timber bridge]

That's more than likely lag. You can however /ticket in-game and report it and an admin will take a look.

[wanton turret]

ping 69

but sure i will do

[cunning jetty]

For some reason I am completely unable to even SEE the Rustoria -US Long server

if i try and join it through friends it gives me an error, if i try and join through IP it gives me an error. All other Rustoria servers are visible and I can see them but for some mystical reason i cannot join or even behold Rustoria Us Long

@celest patio this is my plight lol

[celest patio]

Ok have you restarted your game at all?

[cunning jetty]

yes, this problem has lasted for a couple of weeks and even validating the game files hasn't worked

just weird lol

[celest patio]

Ok its a little much to do but have you uninstalled the game?

[timber bridge]

What's the error it is giving you?

[cunning jetty]

a steam error that says "Server IP: 208.103.169.112:28015, Server not responding"

[timber bridge]

Are you using a VPN?

[cunning jetty]

no

but when I join rustafied servers i have to validate due to the server thinking i use one

[timber bridge]

Are you using the f1 connect?

[cunning jetty]

yes ive tried using the console

[timber bridge]

With the command are you making sure there is no spaces on the end of the command?

[cunning jetty]

I have tried it multiple times and cant seem to join,

[slow maple]

Try this in console and see if it works.

connect long.rustoria.us:28015

If it doesnt jump in waiting for support and ill try and help

[cunning jetty]

"attempt=0; Timeout=10000"

still cant seem to join

[slow maple]

#368790610783764480

Join up in that really quick

[fallen tree]

why do i wait in queue just to get timed out tf

[slow maple]

@cunning jetty You still here?

[cunning jetty]

yeah

[slow maple]

can you join waiting for support again plz?

[pastel lodge]

/ticket

[marble mantle]

Hey, @pastel lodge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

@spare widget if i have a kit pvp but want a kit god, what do i do?

[livid tapir]

read the info in #payment-support and see if you are able to transfer the kit

[visual sleet]

How do i check the status on my vip?

[near halo]

Thats not what I mean tho

[livid tapir]

do you mean are you able to buy more than one kits?

[near halo]

I want my kit pvp to be substracted from the kit god i wanna buy?

like with a discount code or something

[livid tapir]

Im 99.9% sure that isnt how it works

[near halo]

ill ask someone else, thanks anyways

[livid tapir]

Good luck

[visual sleet]

How do i check the status on my vip?

[timber bridge]

The packages are each separate, you can buy each one. Therefore you cannot do an "upgrade" unless it was mistakenly bought and you wanted the other.

[timber bridge]

The status as in what?

[visual sleet]

LIKE when my vip runs out

i wanna know. I remember checking it out one time but i forgot

[near halo]

i only have it for 2 days

or 3 idk, can i get a refund?

[fallen tree]

/ticket

[marble mantle]

Hey, @fallen tree

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fallen tree]

any admins

[visual sleet]

@timber bridge ?

[pale zephyr]

whats the issue?

[visual sleet]

literally so useless

for the easiest question.... thanks mods

[slow maple]

Is there something i can help you with?

[visual sleet]

not anymore

figured it out but still like you guys slow asf i asked 2-3 times today and the other day and not a single one of you could answer my question

[slow maple]

Im sorry about that. I didnt see the question. My apologies

[near halo]

u can help me tho

[visual sleet]

Its not all you its your whole team

[slow maple]

Whats up?

[near halo]

i got my kit pvp 3-4 days ago but want refund so i can buy kit god

[slow maple]

!vipissues

[marble mantle]

Hey, @near halo

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[slow maple]

I would say this would be your best bet. Go ahead and make a ticket and someone will get back to you as soon as possible

[mellow glen]

no reason to get rude

we cant have people watching over 24/7

sometimes questions get missed

[wise salmon]

Got a very racist clan name on 5x Solo/Duo/Trio

[last geode]

Hey, i just boosted, does it take a while for the site and the server to recognize i boosted? it has been a while now

[timber bridge]

Wait about 15 minutes and type /auth in-game

[marble mantle]

Hey, @wise salmon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[last geode]

i boosted like 30 mins ago, /auth still don't work

[rare prairie]

no rustoria mod

[timber bridge]

Have you tried to use the kit? You may need to relog

[timber bridge]

What's up

[rare prairie]

i was talking to the rustoria mod bot

we dont make tickets round here

those kids shouldg get banned not clan removed

they can just make a new clan wheres the punishment

[timber bridge]

That's for the admins to decide.. That's why you need to make a ticket.

[rare prairie]

never

[timber bridge]

Okay if you don't need support move to #general

[rare prairie]

never

[mellow glen]

good talk

lol

[rotund kayak]

admin

@zealous kettle @robust walrus @north crest @mellow tundra can yall help me sit somthin

[north crest]

Best bet is to type your question in the chat. No need to tag everyone

[rotund kayak]

o srry

so i think almost a year ago i got banned off your sever my name in game is #beamedbywookie and can i mabey make an apile

[scenic spruce]

admin

[silk nebula]

!appeal

[marble mantle]

Hey, @rotund kayak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[timber bridge]

Not an admin but how can I help?

[scenic spruce]

i cant open tc?

[timber bridge]

Have you authed on tc?

[scenic spruce]

no

without lock

[timber bridge]

What's happening exactly? You cannot open it but what does it do when you try to open it?

[scenic spruce]

come WFS

and you can see

[timber bridge]

Hop in wfs

[scenic spruce]

ok

[near halo]

How in the hell do I open the large oil recycler room that shit never works. Not even with a fuse

[timber bridge]

Can you screenshare?

Join waiting for support

[crude thunder]

Who can help me?

[timber bridge]

我该怎么帮忙

[near halo]

what do you need?

[timber bridge]

Solved the case above, was a player looking for rustified servers.

[near halo]

Do you speak Chinese?

[timber bridge]

Google translate but it works lol

Works enough anyways

[near halo]

How did you knew the fella above spoke Chinese?

[timber bridge]

His original message was Chinese and he edited it into English, we were in dms

@near halo ^

[silk nebula]

why cant i see that

[near halo]

Someone give this admin ASAP, man's thinking in all languages

[silk nebula]

the original message

[timber bridge]

Maybe one day

[strong relic]

us 5x has an aimbotter in it

[marble mantle]

Hey, @strong relic

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wispy dust]

@quick jasper can you check were my ticket is at in the list

[quick jasper]

I can't only admins can review those.

[wispy dust]

Rip I’m thinking it’s glitched put it jn 5 days ago and people who did it 4 days ago got unbanned

[spare widget]

@wispy dust I'll pass it on the admin handling it

[untold terrace]

@spare widget hey zen can you please help me

[glossy mantle]

Were is the support for were i join?

Like an appeal ban i meant?

[timber bridge]

!appeal

[marble mantle]

Hey, @glossy mantle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[timber bridge]

How can I help?

[untold terrace]

game bug issue

just says my building too close to another building

nothing is close and i can build in other places but that place is bugged i guess

[timber bridge]

What are you trying to place? Can you screenshare in waiting for support or show me a screenshot?

[untold terrace]

yea

[ebon lotus]

My team put an appeal in and they got unbanned but I didn’t I was banned for association didn’t know if you could fix it real quick

[floral palm]

hi my brother got gamebanned and we live under the same house so we have the same ip. will that affect anything?

[hollow bough]

it shouldnt as long as you dont share the same account

[floral palm]

Okay thanks

[near halo]

where is @balmy cypress

[quick jasper]

Most likely sleeping.

[timber bridge]

You need to make an appeal on our site.

[ebon lotus]

i have 2 today

[ebon lotus]

i made 2 today

[timber bridge]

You have put 2 in today?

[ebon lotus]

yes this morning and like 20 min ago

[timber bridge]

You will need to wait patiently for the proper admin to respond.

[ebon lotus]

i understand but my whole team just got unbanned didnt understand why i havent

[timber bridge]

Did you have your appeal submitted when they did?

[ebon lotus]

it had just been denied for some reason idk

[near halo]

I have an issue, So im no where near fishing village and it isnt letting me place walls inside of my base because its saying "too close to fishing village" but i have walls outside of the current walls im trying to place

[timber bridge]

If it was denied there's a reason it was.

[timber bridge]

How close to fishing village exactly?

[ebon lotus]

for association tho? jw

[near halo]

Im on the 5x no bps

[spare widget]

@ebon lotus Looks like your ban lifts on the 19th

[near halo]

Ad+nd im on an iceberg

im a whole square away from it

on an iceberg, im in a 2x2 and it isnt letting me place walls or doors inside of the 2x2

[spare widget]

@near halo Is there an elevation difference? Sometimes height can affect the clearance for protected areas from what I've seen

Hmm, I've just seen height cause problems

[ebon lotus]

is there a reason everyone else got unbanned but i didnt otyher than the guy that had been caught by anti cheat

[spare widget]

I can't really speak about others' bans but I see other related associated bans that are all set the same duration so it's not like it's just you

[ebon lotus]

ok was just wondering thats all

[spare widget]

Yeah, should be good after that. Just obviously be careful about associations. If you think someone you are playing with is cheating, report them and kick them out of the group obviously

[ebon lotus]

ik we cheaced as much as we could but he slipped through ig our mistake thx for the help wont happen again

[spare widget]

Becomes a problem if it becomes a pattern- good thing to avoid. But things happen and life goes on

Hope whenever you're back on the server system you have a great time and don't have any issues

[rare prairie]

/ticket

[marble mantle]

Hey, @rare prairie

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rare prairie]

fuck u

get these cheaters of my fatass compound

[spare widget]

@rare prairie Best thing to do is send in a detailed ticket with "/ticket add (your report)" in-game

[rare prairie]

tahts exactly what i did

[spare widget]

Good to specify the player you find most suspicious rather than a whole group. Doesn't hurt to F7 too

[rare prairie]

i did i said his name in the ticket

im getting fucking tc griefed rn tryna see if hes legit before he splits my shit

[spare widget]

Every ticket gets handled as soon as humanly possible- there's just a lot of them and they're handled in the order they come in normally

[rare prairie]

i know im jhust releasing frustration spooky

[spare widget]

@rare prairie Looking

All good

[rare prairie]

thank u

[unborn ingot]

how can i make a ticket

[spare widget]

If you're reporting something, in-game "/ticket add (your report with details)"

[unborn ingot]

what if i have screen shots to send

[rare prairie]

spooky how do i add additional information

this dude just left our compound with out making a single sound im pretty sure he flew out theres no way out without hitting barbed wire

[unborn ingot]

where would i send the screen shots ?

[spare widget]

@unborn ingot You can always include a link to something like imgur in with your ticket

@rare prairie Not flying

[rare prairie]

yeah figured that one out lmfao

[dusky temple]

!ticket

[marble mantle]

Hey, @dusky temple

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[spare widget]

I can't say much but yeah

[dusky temple]

!appeal

[marble mantle]

Hey, @dusky temple

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[rare prairie]

his aim is just sus as shit its gotten worse since i submitted ticket tho

[spare widget]

@rare prairie You'll always get a response to your ticket

[rare prairie]

he has 2 game bans and comments saying hes a cheater on his profile

no fucking way u better watch his ass bro hes fucking guilty as fuck

[west forum]

whenever I try to join a rustoria server I get " disconnected: Hacking" I don't hink i've ever played on a rustoria server with my new account do I need to do a ban appeal or somthing now?

[near halo]

Yeah, just appeal it here : https://bans.rustoria.co/

Is something bugged with the cars? 3 people and myself had our cars disappear lastnight. We never lost any power and it was on a lift. On us long

[timber bridge]

The cars were removed to prevent a game breaking glitch. #vanilla message

[near halo]

So no cars this wipe?

thank you

[timber bridge]

Not sure about all wipe but for now, yes. You are welcome.

[agile fulcrum]

@stray marsh hellow admin can i dm u ？i need help

[wise salmon]

Riddle me this, my friend says pakistan about a few days ago in rust chat gets kicked, there is someone spewing racials slurs in 5x chat and they dont get any punishment at all, fix the filters

[timber bridge]

It is indeed in our filters. If you see someone spewing racial slurs in chat and no-one is taking care of it please create a /ticket.

[wise salmon]

okay well im banned now for 10 mins so cant make a ticket

For literally trying to say how stupid it is he can sit in chat and get away with it

[timber bridge]

Not an admin but I might be able to help, also please do not tag staff unnecessarily.

[timber bridge]

Unfortunately, our filters are not the best but we are constantly updating them. However to avoid getting flagged and banned try not to say derogatory things.

[wise salmon]

i said pakistan

but I will avoid that word as well as all the other words I already avoid

[earnest relic]

Is 3x EU down?

Can't join

[timber bridge]

After your friend was banned for that exact thing... it wasn't the greatest idea. We don't accept any derogatory slurs, if someone is saying derogatory things please make a ticket and they will be dealt with.. we try to have moderators active on all servers however it just isn't possible all the time.

[wide solar]

uhh i got randomly dc'd and i can't connect back server won't show and battle metrics ip does nothing?

[near halo]

same for me

[earnest relic]

Same happened to me what server?

[timber bridge]

What server?

[near halo]

medium

[wide solar]

Rustoria US long

[earnest relic]

3x EU here lul

[timber bridge]

One moment, and none of you can connect using #oldserverinfo IPs?

[earnest relic]

Nope

[near halo]

not work

[wide solar]

Nope

Can't see my friends on there aswell we all on discord and steam friends but i can't see them on the server to connect through them.

[timber bridge]

Let me know if it starts working again

Try to restart the game

[wide solar]

I did

[near halo]

@hushed finch can u check the server please, there should be a problem, some of us got disconnected and server ip not working also not showing up in the list

@timber bridge thats not our problem i guess, that a server problem cz that happens in same time to different server

[timber bridge]

Please do not unnecessarily tag staff I am looking into it.

[near halo]

🙂 np man, nothing u can do about it.. an admin should be here

[earnest relic]

Yo maby it's IP based?

[timber bridge]

Speaking with them.

[near halo]

fine

[earnest relic]

Guess I have to eat now been awake since 4:30 am and it's 9:03 now

😂

[timber bridge]

Good time to eat, we are looking into it now.

[leaden gull]

<@&274971100184576010> <@&415898423460626432> Why can't I search your server? Other servers can be found

<@&864870863957393458>

<@&874995535881326632>

[slow birch]

Please don't tag all of the staff

the issue has been reported and they are already looking into it we currently don't have an ETA on this.

[leaden gull]

[eternal ridge]

What the hell is this server. we are getting raided, then the server restarts, we get back in. Fight them off, take all their kits. server crashes, (probably with a roll back) and now we can't reconnect to defend all of hour work! we have one man that can connect to a defence agaisnt 5-7 ppl. jesus man!

[junior cobalt]

its not a server crash, something just took a massive shit somewhere, multiple rust servers are affected along with non rust

[timber bridge]

There are connection issues with alot at the moment, including discord bots.

[eternal ridge]

Holy fucking shit.. GG!

[near halo]

hoppel isent here to fix it faster 🙂

[clear scroll]

how long will this take?

[stray marsh]

We are looking into it now

[earnest relic]

I have a feeling that is not just Rustoria but the entire Rust

[timber bridge]

Nothing to do with rustoria it seems... it's a widespread issue.

[earnest relic]

I knew it

😄

[near halo]

anyway hoppel is master of this issues

[slow birch]

Looks like something broken in the internet again

[charred zinc]

its not just rustoria, lots of servers down

[slow birch]

it is indeed looking like something external but the staff are all working hard to discover the issue and solution

Some burning keyboards out there from the typing right now

Follow #announcements for more information as the team work.