support

[inland mason]

No but I change internet to KT Telecom 3weeks ago

[fierce terrace]

.water can you please take the ban off

[brittle cobalt]

YO how do you quick ss something

[inland mason]

and computer too(second hand)

I am on korea

[mellow glen]

you will have to appeal like everyone else does I cannot remove bans regardless

im not an admin

[fierce terrace]

God, forget it then

[inland mason]

and 2days ago, I start this server with 20people

[brittle cobalt]

water do you know?

[mellow glen]

in game?

f12 should do it

if ur talking steam

[brittle cobalt]

um like anywhere

[mellow glen]

alt printscreen if outside

[brittle cobalt]

yeah ik about f12 but there was another way an admin said

[inland mason]

I'm holding a semi-automatic rifle. A was waiting for the entrance by the enemy holding the Compound Bow. and I dead with Headshot

[brittle cobalt]

idfk ill just use f12

[mellow glen]

alt printscreen

will do it too

or use a 3rd party software like i do

like lightshot

[mellow glen]

you will have to appeal your ban

[dreamy raptor]

@fierce terrace you prick

[marble mantle]

Hey, @inland mason

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[inland mason]

I already do it

But I cant sure is admin refuse it or agree with my appeal

Sry for bad eng since i am korean

[mellow glen]

당신은 저에게 디엠을 할 수 있고 나는 당신이 더 잘 이해하도록 노력하고 도울 수 있습니다

[dreamy raptor]

JOKE

dont even know the fucking dude

thats the most stupidest thing i've seen how can two people get banned for someone else hacking when we don't even know him

[arctic sapphire]

?appeal

[marble mantle]

Hey, @arctic sapphire

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[surreal hazel]

/ticket

[marble mantle]

Hey, @surreal hazel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mild thicket]

我需要管理员的帮助

我被vpn ban

[quick jasper]

!appeal @mild thicket

[marble mantle]

Hey, @mild thicket

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[mild thicket]

已经上诉但是没有处理

在哪里能联系到管理员

An appeal has been filed but not processed

Where can I contact the administrator

[quick jasper]

你的 Steam ID 是什麼

64

[mild thicket]

ok

right off

https://steamcommunity.com/profiles/76561198382174944/

[quick jasper]

Ty

[mild thicket]

@quick jasper

[quick jasper]

我已經通知了某人

[mild thicket]

I didn't play with hackers

太感谢你

谢谢了

[quick jasper]

請耐心等待管理員查看

Okay?

[mild thicket]

好

ok

[weak grove]

how open a /ticket ?

[arctic sapphire]

?ticket

[marble mantle]

Hey, @arctic sapphire

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[weak grove]

yes i need a open a ticket for report a player i have one video he is a use something

[quick jasper]

Make a new ticket and let them know you have another ticket and a video

[arctic sapphire]

make a video on youtube and copy the link of the video and put it in a ticket

dont take the chance i'd say

[mossy brook]

Can someone please join vc so I can screenshare this cheater that is outside my base rn?

[quick jasper]

!ticket @mossy brook

[marble mantle]

Hey, @mossy brook

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[candid escarp]

hello

who can help me

[quick jasper]

whats up

[near halo]

!ticket @little raft

[marble mantle]

Hey, @little raft

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[little raft]

/ticket

[marble mantle]

Hey, @little raft

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[stray phoenix]

!ticket

[marble mantle]

Hey, @stray phoenix

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[stray phoenix]

!appeal

[marble mantle]

Hey, @stray phoenix

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stray phoenix]

I got perma banned for saying negro

What do i do? it says 1hr and i wait 1hr and im still banned for 1hr

[timber bridge]

What happened?

[near halo]

!appeal @stray phoenix

[marble mantle]

Hey, @stray phoenix

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stray phoenix]

I was talking to someone that was spanisht that raided us

I did its been 1 day

[nova scarab]

can i please talk 1 on 1 with an admin

[near halo]

sure

[nova scarab]

really?

[near halo]

mmh

join waiting for support

[stray phoenix]

I was talking to a spanish person and i got banned for saying negro and everytime i try to join after one hour it says banned for another hour

[stray marsh]

It hasn't been 1 day mate.

[stray phoenix]

it hasnt? it passed 12 for me

it also isnt a ban appeal its a glitch i was banned for 1hr and now i cannot join back after 1 hr

Sorry to take up your time

[stray marsh]

You also know what the full context of your message was and why you were initially banned by the system. Have you submitted an appeal for this issue?

[stray phoenix]

I have but i beleive there is a issue with the ban system because i tried to rejoin after the ban was finished and it said i was banned for another hour so will i have to wait again or is there a fix for this issue?

[stray marsh]

You should be able to rejoin now.

[nova thunder]

pasta is gay

[near halo]

bruh

[nova thunder]

pasta

[near halo]

i said in a min

[nova thunder]

get back on

how long

[near halo]

ok

[nova thunder]

im waiting for suport

the dj is bad

[stray phoenix]

thank you @stray marsh

[stray marsh]

#general

[slender badge]

I need support

[fast void]

every minute or so its telling me my ticket was responded to

how do i keep it from doing this

[timber bridge]

How can I help?

[slender badge]

I got kicked from server and cant rejoin

it says I was playing with hacker. I was unaware as I was teamed with Chinese players so they wouldnt kill me

I didnt know they were hacking

[timber bridge]

!appeal

[marble mantle]

Hey, @slender badge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[lusty flame]

/ticket

[marble mantle]

Hey, @lusty flame

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[fast void]

i get a notice every minute for my ticket # 114 - is it because it is not closed? kind of annoying it keeps playing a sound

[quick jasper]

Try reconnecting to the server.

[fast void]

have done that 3 times

[quick jasper]

Interesting

[north crest]

I tired something on our end. Let me know if it helped

[fast void]

looks like it worked - appreciate it

[north crest]

Glad it worked!

[stray phoenix]

I need help got banned for exceeding group limit and we are only 8 deepand we got banned?

!appeal

[marble mantle]

Hey, @stray phoenix

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stray phoenix]

@north crest

[north crest]

It looks like you found the link

[stray phoenix]

Im very sorry we got false banned with m2 on ground we are stressed

Can you please look into it because we got banned for being exactly 8 deep on zues 5x

[edgy shuttle]

we had 8 people in our team

[light plank]

yea same this some bullshit

[edgy shuttle]

@north crest

[dense pumice]

we had 8 people and got banned for exceeding limit

[north crest]

Well, all that can be done is too fill out an appeal.

!appeal

[marble mantle]

Hey, @north crest

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[edgy shuttle]

how do we do that

[dense pumice]

we cant untill 20 minutes

[stray phoenix]

can you atleast take a look because we will get offlined

[edgy shuttle]

can u guys please look at why

[dense pumice]

Clan finna raid us

[north crest]

It appears it was for exceeding group limit

[dense pumice]

we know

[light plank]

8

[coral prairie]

but there was only 8 of us

[light plank]

is not exceeding

[stray phoenix]

How many over were we there was only 8 of us false ban

[edgy shuttle]

we only ever had 8 people in our clan

[stray phoenix]

sorry

[stray marsh]

Tagging staff is not going to change the rate this situation is handled.

[stray phoenix]

ill delete messafe

[prime berry]

there was only 8 people and we were banned.

[stray phoenix]

Mistake i did not mean to i was trying to tag my buddy

[edgy shuttle]

how long until we know if we are unbaneed

[stray marsh]

You need to start by filing the appeal first.

[light plank]

my daddy wants to talk to you

[dense pumice]

we cant becasue it says we arent banned

[light plank]

i tried

[stuck hearth]

https://steamcommunity.com/profiles/76561199193985325/

[light plank]

it doesnt work

[dense pumice]

the appeal is only gonna say what we are saying rn

[stray marsh]

The process is the same for everyone. We do not accept appeals via discord.

[stray phoenix]

listen we cannot appeal

[light plank]

then make your link work 🙂

[dense pumice]

please

[stray phoenix]

It says you are NOT banned

[coral prairie]

with a cherry on top

[dense pumice]

respectfully

[edgy shuttle]

we are going to get offlined

[marble mantle]

Hey, @stuck hearth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stray phoenix]

LOOK

[nova scarab]

thanks for trying to help admins, ill try to get more info

[dense pumice]

i will cry

my dad will come over and he will be upset at me 😭

[quick jasper]

Please keep this chat to support reason only.

[edgy shuttle]

we are

[dense pumice]

this is literally all about support

[stray phoenix]

okay jr chat mod

[edgy shuttle]

for the love of allah

[marble mantle]

:ok_hand: temp-muted BeastMasta31#6395 for an hour (Banned in Game)

[coral prairie]

RIP

[dense pumice]

interesting support

[edgy shuttle]

rip bozo

[light plank]

what are you like 5

did your feelings get hurt 😦

[edgy shuttle]

👍

[north crest]

If you do not need support, please use #general

[edgy shuttle]

@north crest please look at appeal please

[coral prairie]

if we submit an appeal will you look at it asap?

[north crest]

it takes 1-3 days

[dense pumice]

DAYS!!?!?

[edgy shuttle]

bro

[coral prairie]

bruh.

[dense pumice]

How will it take that many days

[edgy shuttle]

the thing is is that me didnt exceed group limit

[coral prairie]

we*

[quick jasper]

As she said the appeal, will take 1-3 days, wait for it.

[prime berry]

its and error not a ban

[stray marsh]

Definitely not an error. Intentional ban here.

[coral prairie]

we had no more than 8 peope in team including discord

[quick jasper]

!appeal @spare tendon

[marble mantle]

Hey, @spare tendon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[prime berry]

hello admins, i see you are quite busy playing new world, its been over two hours and we still have not been unbanned, i understand you are extremely busy right now, we couldve been busy too not getting offlined. please send updates.

[quick jasper]

Admin's do 100s appeals, and tickets a day. It does take time, so be patient.

[prime berry]

one of the admins told us that we would be unbanned in around a hour and its been over two hours now.

[quick jasper]

As I said, Admins are very busy, and there doing there best to look though all the appeals and bans, don't forget Admins also have a daily life, and as well sleep, so it will take some time.

[spare tendon]

how can I become admin?

[dense pumice]

yall must got that quad setup to be able to play new world, look at appeals, tickets, and have a daily life

Youre not busy dawg. it takes about 10 mins to look at an appeal

[spare tendon]

yo chill, don't attack my boi like that

[stray marsh]

This is the last time I will warn your group that you need to wait like every other player and stop spamming support.

[quick jasper]

Kindly move to #general you'll need to wait patiently for them to review your appeals.

[marble sorrel]

umm

why did i get banned??

[dense pumice]

Its really shocking to me as to how 8 admins are too busy to look at an appeal made over 2 hours ago, and when giving points and ideas on to how long it will take the same blank, and broad "admins are busy" when clearly there is no one in the chat, chats were made hours ago with no new ones, and not one admin has 10 mins to look at an appeal? You guys must be neurosurgeons to have this tight of a schedule. Every admin has copy-and-pasted the same message "admins are busy" "check appeals" disregarding and blantly ignoring any points broughten up, now most people have logged off with this lack of customer support for a very-very easy fix of a miscommunication of cross-teaming when there was clearly only 8 people in the group at one time. Then when points are being brought up we are simply given a copy and pasted AI statement about the same thing over and over and over again.

[marble sorrel]

bruh why is my message getting deleted

can an admin dm me

[dense pumice]

too busy

[sturdy wraith]

I got banned for playing with hacker, strangely I never figured who the hacker actually was

[quick jasper]

As Irish, and I told you need to wait, so be patient.

[dense pumice]

...

[marble sorrel]

hi can i dm you

[quick jasper]

Sure

!appeal @marble sorrel

[marble mantle]

Hey, @marble sorrel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dense pumice]

What am i waiting for??!?!?!?!?! Like you wanting for god himself to come hand you and invintation WHat are you doing rn please give me a run-down of the tight schedule all 8 admins are on rn. like i better see you curing cancer

[prime berry]

I would like to message the manger of the admins.

[quick jasper]

@near halo Whats up bud?

[sturdy wraith]

karen is here xD

[near halo]

miki #beamedby13yr

[timber bridge]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

anyone come to help me plz,lam in trouble

[sturdy wraith]

@quick jasper I have a question, is it true that admins are banning people when they have same IP as cheater before them ?|

[quick jasper]

No body can have the same IP, unless your located in the same house/school lol.

[raw lily]

That is not true

[sturdy wraith]

actually UPC and some other services recycling their ip's when u buy different router u get new ip adress

[raw lily]

That doesn't mean we ban soley on that reason alone. There are many factors

[sturdy wraith]

can u then explain why that guy I was playing with got banned 5 seconds after he joined ?
how could u prove he was cheating after 2 minutes he was in the base

[spare tendon]

EA

[regal coral]

https://media.discordapp.net/attachments/638501664395100161/859671862979985418/caption.gif

[spare tendon]

If he has sus files it will ban him

or submit him for ban

[raw lily]

No I can not. We do not reveal tactics or discuss another players ban with anyone other than the player in question

[quick jasper]

if you two do not need support move to #general.

[near halo]

Hello, ehh...I'm sorry to trouble you...But I was banned by the US MAIN server again. And I don't know why.

A few days ago, I was able to join the server normally, it failed since yesterday. I didn't violate any rules, but I got banned.I haven't joined the server for two days, and I'm going to be bored to die.I hope the admin can help me solve this problem, and I will be very grateful.

[quick jasper]

!appeal @near halo

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

It was showed"too many connections from this IP" for the first time, then showed"unbanned in 6D12H(play with hacker)" for the second time, when l tried the third time it became"hacking". I was in the same situation two months ago, and it returned to normal the next day, but this time it didn't return to normal.I think it may because of my VPN.

[quick jasper]

Click the link above to summit an appeal.

[near halo]

ok

[prime berry]

who looks over the appeals?

[quick jasper]

Our admins.

[prime berry]

the ones in the discord server?

[near halo]

can i know who banned me for having a agrument in chat?

and if you see why would you mute and the after 5 mins ban me?

[quick jasper]

Did you already put in your ban appeal?

[near halo]

yeah

its like i dont play rust for 2 months and i have agrument and i get banned

[quick jasper]

Wait for you ban appeal to be reviewed, and an admin will contact you regarding it.

[near halo]

ok

Can you help me check if I am really banned. I don't know how to check.

[quick jasper]

!appeal @near halo

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[near halo]

If you are banned, you will get a disconnect screen when trying to join a Rustoria server

[muted grotto]

Why can't i join nor find rustoria 10x no bps?

[timber bridge]

The IP is located in #oldserverinfo

[north crest]

IP: connect 10x.rustoria.us:28015

[muted grotto]

Doesn't want to connect via ip either.

[north crest]

IP: connect 10x.rustoria.uk:28015

[muted grotto]

Nvm it connected thank you 🙂

[north crest]

np

[torn anvil]

I JUST GOT BANNED FIOR SAYING ANYONE SELLING T3 FOR CRUDE??

can i pls get help

[quick jasper]

!appeal @torn anvil

[marble mantle]

Hey, @torn anvil

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[hushed finch]

DM me

[torn anvil]

ok

i sent a freind request

[near halo]

😫

[hollow fjord]

aye bruh i needa talk to an admin

[bright geyser]

i got banned for playing with a hacker but i dont think i was playing with a hacker at all?

[quick jasper]

!appeal @bright geyser

[marble mantle]

Hey, @bright geyser

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[quick jasper]

Whats up bud, not an admin but may be able to help.

[hollow fjord]

I got banned for "hacking" because I kept killing the same group over and over.

[quick jasper]

!appeal @hollow fjord

[marble mantle]

Hey, @hollow fjord

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[hollow fjord]

I appealed but it says I haven't been banned.

[quick jasper]

Put in your appeal. then wait patiently for them to review it.

[orchid plinth]

need help, i have clip of dude spraying python 80m and killing both of us with 1 spray and were spread.. hes spider climbing our base, and hes turning off furnace thru roof

hinata https://steamcommunity.com/profiles/76561198966769484/ i can msg an admin the clip if they need it

[quick jasper]

!ticket @orchid plinth

[marble mantle]

Hey, @orchid plinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[orchid plinth]

i did that

[quick jasper]

Then just need to wait for an admin to review your ticket, and check it out.

[orchid plinth]

i cant show clip with that or do u not need it

[quick jasper]

Let them know you have a clip as well in the ticket.

[orchid plinth]

if someones banned do u demolish their base

[quick jasper]

No our admins do not interfere with game play.

[orchid plinth]

kk

is it possible, regardless of how hard, to get associated players game banned when the hacker is game banned?

well we cant do anything until hes banned so i hope an admins on it.. we are built right next to them

[quick jasper]

You can always respawn, and play still.

[orchid plinth]

lol ya make another new base.. we just got one down after getting 7 man raided this is getting a lil weird

[hushed finch]

DM me

[normal linden]

vpn ban appeal

steam id : 76561199154522289

[quick jasper]

!appeal @normal linden

[marble mantle]

Hey, @normal linden

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[terse stag]

!ticket

[marble mantle]

Hey, @terse stag

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[slender badge]

!appeal

[marble mantle]

Hey, @slender badge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[slender badge]

How do i check appeal status?

[quick jasper]

An admin will contact you via your appeal, just gotta be patient.

[slender badge]

I want to be but my base might decay

[forest jewel]

With buying a kit how many times can you use it in a wipe

[quick jasper]

What kit?

[autumn mica]

He writes me such an error on the rustoria eu main server, what could be the problem? everything is fine on your other servers and does not give such an error

[forest jewel]

Legend 3x no bps eu

[autumn mica]

https://cdn.discordapp.com/attachments/893470939533160450/893779566294888448/unknown.png

[quick jasper]

One time per wipe.

[forest jewel]

Ok

[quick jasper]

!appeal @autumn mica

[marble mantle]

Hey, @autumn mica

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[autumn mica]

and where the response from the support will come from, I just didn't understand, could you tell me

@quick jasper

[wispy loom]

You can link your Discord account at https://rustoria.link to get notified about your ban appeal on Discord

[frosty totem]

Hello, do you guys know how i can get a ban appeal?

[quick jasper]

!appeal @frosty totem

[marble mantle]

Hey, @frosty totem

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[woeful night]

@hushed finch
Hello,

@hushed finch Administrator, I’m blocked by a VPN. Please unlock it. Thank you
https://steamcommunity.com/profiles/76561199040721643/

[quick jasper]

!appeal @woeful night

[marble mantle]

Hey, @woeful night

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[quick jasper]

Then an admin will review your appeal in a few so wait patiently as they do after you summit your appeal.

[hushed finch]

Fixed!

[woeful night]

@hushed finch 谢谢，Thank you

[near halo]

I got banned four times yesterday for four different reasons, but now I can play normally again. I don't know whether I should be happy or upset. I don't know why I got banned and why I am not banned now.This is unbearable to me.

[wintry isle]

I got banned for "playing with a hacker" my friend is not a hacker and i know that for a fact. He streams in discord and i have watched him pvp many many times before, people are seriously just butt hurt about losing a 1 v 4 to him and then the zerg decided to just get everyone to report him because they cant take a loss. I play on US medium and i need to be unbanned.

[quick jasper]

!appeal @wintry isle

[marble mantle]

Hey, @wintry isle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[quick jasper]

Make sure to link your discord to rustoria, and then go ahead and appeal your ban, an admin will review it, just have to wait patiently.

[oblique ermine]

Hello, I received a ban for no clear reason and I was amnestied without specifying the reason for the ban. I can somehow find out why I got it. Because of this ban, I could not win back the wipe. I received a ban allegedly for cheats :(

[quick jasper]

@oblique ermine fill out a ban appeal here https://bans.rustoria.co/

Then wait patiently for an admin to contact you after you filled it out.

[oblique ermine]

I have already been amnestied, but I was not given the reason for the ban

[quick jasper]

Was your appeal denied?

[oblique ermine]

No she wasn't

I was unbanned, but did not specify the reason why I was banned earlier

[quick jasper]

We don’t disclose reason of bans with players

[oblique ermine]

Ok

[quick jasper]

Have a great rest of your wipe.

[zinc turret]

I bought vip for RTG and I only have it on NA?

[quick jasper]

Are you talking about the RTG Training kit?

[zinc turret]

I bought that

and I only have it on NA but not EU

[quick jasper]

Head over to #payment-support, and make a ticket.

[zinc turret]

done it thanks

[quick jasper]

No problem!

[zinc turret]

hopefully can get it fixed

[quick jasper]

You will, it'll take a few just be patient, and will get to your ticket.

[elder swan]

hello there is a guy in your Us Medium server at m18 and he cannot die

[quick jasper]

!ticket @elder swan

[marble mantle]

Hey, @elder swan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[jagged flume]

can an admin wipe rustoria eu medium plz

[quick jasper]

EU was already wiped.

[jagged flume]

i mean now

[quick jasper]

We go off our normal wipes in #oldserverinfo to look at wipe dates.

[jagged flume]

u mean that u don't want to wipe the server now for me?

[quick jasper]

Move to #general if you don't need support.

[unreal blaze]

Hello ,who can help me?

[quick jasper]

Hello.

What do you need help with?

!appeal @unreal blaze

[marble mantle]

Hey, @unreal blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[elder swan]

i started a ticker

[quick jasper]

!appeal @waxen apex

[marble mantle]

Hey, @waxen apex

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[narrow magnet]

Would you guys consider wiping the eu vanilla servers a bit later? 3 pm uk time everyone got school and work ://

[quick jasper]

#feedback-suggestions Type it in there, give it a go and see the feedback on what other players think.

[elder swan]

man i started a ticket

he was hacking can you please contact with me

[quick jasper]

Admins are busy, and do 100s of tickets of a day please be patient.

[elder swan]

dude he is hacking he is my neighbour i cannot play when he is here

[wispy loom]

Did you use /ticket or F7?

[elder swan]

yes

ı used them both

i can send a screenshot

[wispy loom]

An administrator will be with your ticket shortly

[oak kestrel]

321: !痛みの火!76561199068384685 hacking now

[quick jasper]

!ticket

[marble mantle]

Hey, @oak kestrel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[oak kestrel]

/ticket

[marble mantle]

Hey, @oak kestrel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[oak kestrel]

fly hacker

[queen brook]

EU Main. we have a problem. 2 guys play in textures. nick name писюн + him friend nickname lost...

[quick jasper]

!ticket

[marble mantle]

Hey, @queen brook

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[scenic thorn]

hello

Our independent team was banned by the whole team, but we did not cheat

connect 208.103.169.247:28015

This server

[quick jasper]

!appeal @scenic thorn

[marble mantle]

Hey, @scenic thorn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[versed geyser]

chat mods on 10x just mute me for no reason\

i said n gg

[quick jasper]

You know what you were muted for.

[versed geyser]

like what does that mean

[quick jasper]

You as well know what you were doing.

[versed geyser]

ratio

are u the chat mod who muted me

[quick jasper]

I will not disclose that information.

[versed geyser]

how many mutes do i still have left for perm ban?

[wispy loom]

Lmao

[west osprey]

We’re not going to go there

[versed geyser]

well i know its not a lot

[wispy loom]

You should think before you type

[scenic thorn]

I'm comparing, can you help me to stop the ban

Can i chat with you privately

[wispy loom]

You don't have a very good chat history

[versed geyser]

so?

[quick jasper]

Your mute will stay for the 6hs.

[versed geyser]

its in the past

[dreamy raptor]

can i be unbanned so i can play on training grounds?

[versed geyser]

in the last month ive only been muted like twice

[quick jasper]

!appeal @dreamy raptor

[marble mantle]

Hey, @dreamy raptor

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[west osprey]

You don’t need support @versed geyser kindly move to #general

[dreamy raptor]

appeal denied my guy

can i not play training grounds

[quick jasper]

Then your ban is final.

[dreamy raptor]

thats hot

[scenic thorn]

Iridescent

Can I add your friends to chat with you privately

[quick jasper]

Are all your friends currently banned @scenic thorn

[scenic thorn]

yes

[quick jasper]

If so tell them to fill out an appeal here https://bans.rustoria.co/

[scenic thorn]

it says playingwith hacker

[dreamy raptor]

they wont believe you no matter what you say

[scenic thorn]

I'm more anxious, can you help me?

[dreamy raptor]

even when telling the truth

[wispy loom]

If you don't need support, please move to #general

Every ban appeal is reviewed thoroughly, if it was denied there was evidence/reason to keep you banned

[quick jasper]

@scenic thorn Join Waiting for Support vc

https://discord.gg/4NkGfZkS

[cloud parrot]

can some answer in ticket #893849154906882088

[quick jasper]

It'll be a little while for your ticket to be answered as I told you in voice, please be patient.

[modest star]

do i need to make a ticket?

[quick jasper]

For?

[modest star]

someone wrote me theat i won a giveaway here, think its fake

[quick jasper]

Screen shot me the msg?

[clear canyon]

yo @quick jasper EU main on Cheater

help pls

[marble mantle]

Hey, @clear canyon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[quick jasper]

!ticket @clear canyon

[floral crag]

is this a scamm?

[quick jasper]

Dm me there discord id

Yes

[echo ember]

bought vip , got false banned and cant even appeal because the site doesnt work

nice

[quick jasper]

The site working on my end.

[near halo]

^same

[quick jasper]

https://bans.rustoria.co/

[echo ember]

look in dms

[quick jasper]

Your appeal was denied then it is final.

[echo ember]

i didnt even appeal for this ban

thats what comes out if i log in the site with my account

[quick jasper]

So you have another account linked to your steam, that was banned?

[echo ember]

no

i never evade , i got banned 2 times before

but i was unbanned both times

the last ban was 2 months ago as well

[jaunty steeple]

Bruh

[quick jasper]

Seeing that your ban appeal was denied it seems they decided it was final.

[jaunty steeple]

It wont work yo, they never appealed my ban

[quick jasper]

Be patient on your appeal, it takes time.

[echo ember]

i dont think you understand that i got falsely banned for evading

although i didnt evade

and i cant even appeal since the site wont let me

[jaunty steeple]

Funniest part is I never cheated, I got banned by facepunch because I let my friend play on my account since he got banned for no reason. he got banned on my account because he never restarted his computer and his stupid ass forgot to turn of the warzone cheats

[quick jasper]

@echo ember post your steam I’d 64

[jaunty steeple]

SO NOW he got me AND HIM banned

[echo ember]

76561198208193221

[jaunty steeple]

You can pc check me, I have never ran a rust cheat in my life

[sage torrent]

Any admin/mod on?

[quick jasper]

What’s up

[sage torrent]

can u join?

[thorn jasper]

can i have help, i bought VIP for eu MEDIUM still haven't recived it and ive double checked on website

[quick jasper]

Make a ticket #payment-support

[dense pumice]

Have the admins had 10 min yet

[limber jacinth]

just made a few reports on eu small, 1 group is cheating

[quick jasper]

Alright the admins will view the tickets when able to.

[quick jasper]

!ticket

[marble mantle]

Hey, @quick jasper

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[spare tendon]

Are we still banned?

[cinder fern]

there is an account on discord that i belive is trying to scam your members. his name is F R The end#2902

he messaged me to click a link to win a glory ak and calimed he workes for rustoria

[quick jasper]

Block his msg

[edgy shuttle]

admins

i was just wondering why im not unbanned when my whole group got unbanned

[quick jasper]

!appeal @edgy shuttle

[marble mantle]

Hey, @edgy shuttle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[edgy shuttle]

yes

i understand i need to appeal

but not everyone appealed and they all got unbanned

it was the poop clan if u could please look into it on the zeus 5x

[quick jasper]

Then put your appeal in, and then an admin will contact you.

[edgy shuttle]

do i have to link my steam to appeal

[mighty dust]

this bot was on this server

[quick jasper]

Link your discord, so the admins can contact you.

[mighty dust]

it showed it on this server right before it left it

[edgy shuttle]

do i do that on the appeal

it says i need to sign in with steam to do an appeal

is their any other way i can appeal

[quick jasper]

Yes sign in with steam

to appeal your ban.

[wispy loom]

Seems like it's already dealt with looking at your screenshot (no mutuals)

[dark mica]

https://gyazo.com/a72ce4fe8a83f20f71a3d17d5ce40fed

Another "Glory AK" bot

wdsonb13#3503 is the user

[light plank]

@stray marsh im ready to have a mature conversation

[fervent valve]

someone trynna scam

[slim yew]

Once again

Thanks for actually deleting it though

[dark mica]

Do they think thats gonna fool people lol

[quick jasper]

We are aware of the bot scams just don’t click links and insta block people

[slim yew]

This is why people need to have dms off lmao

[dark mica]

Also reported to discord for spam

[quick jasper]

Yea

Sadly these are just throw away accounts so they will just come back with another

[digital venture]

rustoria.co 10x no bps as 2 cheaters on it i think its PDRAIN clan

[quick jasper]

!ticket @digital venture

[marble mantle]

Hey, @digital venture

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[mellow tundra]

PLEASE SEE #announcements

[hoary epoch]

I got a message from some one claiming i won a glory ak47? is this legit?

[dark mica]

No just block

[hoary epoch]

okay thank you

[misty scroll]

No, it is not legit. Please see #announcements !

[slim yew]

If your getting annoyed at shitty bot spam just turn your dms off

[hybrid heart]

my apologize for reply but is someone tryna scam me ? if i can.id send u a pic on dm

[slim yew]

Unless you are there for comedic value

[hybrid heart]

nvm

[slim yew]

Yeah its a bot scam used by libtards

[hybrid heart]

v4ns haa same problem

[hoary epoch]

its the first time its happened for me so i just wasnt sure

[hybrid heart]

glad i didnt fall for that shit

[slim yew]

Shitty 12 year olds that want your discord and rust account for no reason loll

[digital venture]

ive already made a ticket in game can yall get rid of the scripting 5 y/o

[timid hollow]

EU main crash every day

It's not even funny

[mellow tundra]

EU Main is booting back up.

[digital venture]

can you come deal with these 2 scripting 5 y/o on the 10x

[mellow tundra]

?ticket

[marble mantle]

Hey, @mellow tundra

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[digital venture]

i alr have

[light plank]

@stray marsh can i speak with you in a pm

[brazen rampart]

good evening I was expelled in game with written that I was playing with people who had hacks without my knowledge I ask the courtesy to check everything because I was playing without any cheat !!
do your job well

[marble mantle]

Hey, @brazen rampart

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[muted grotto]

Hello, i have a problem with rustoria servers (only 10x) not poping on my server list anywhere. Even my rust is wierd and i have tools and items to spawn in f1 console like an admin. I tried joining 10x servers by pasting this command connect 10x.rustoria.uk:28015. Still doesnt let me join the server and disconnects me. Never happened to me in 3k hours. If someone could help i would appriciate alot, thank you

[wispy loom]

Hey, are you available to join a voice channel?

[muted grotto]

Yes

[wispy loom]

https://discord.gg/uVHsFuCP

[light plank]

when you get banned for having a 8 man just to get offlined 😆

and make a appeal that they will finally look at by the time my ban is over

[stray phoenix]

hey its been a day can we get our appeal taken a look at please

We got banned for having 8 people on our team

@mellow tundra sorry for tag

[wispy loom]

Ban appeals usually take 1-3 days

[dense pumice]

our ban is over by then what is the point

[stray phoenix]

i know but we got banned but the ban filter thing for no reason

we had 8 people on our team and we got banned for exceeding group limit we got offlined because of it

[dense pumice]

it shouldnt take that long dude

[open moon]

I just got banned for apparently playing with a hacker but thats not true xd can someoen take a look at it thx

[stray phoenix]

Im very pissed off

Caelifera

Please just look at it and tell me i am right because it was a flase ban

[wispy loom]

I'm not able to review ban appeals as I'm not an administrator

[stray phoenix]

Can you contact one please this is getting really frustrating this has happened to me before and i was right

Can i talk to a admin in VC

@wispy loom i can i speak to you or a admin?

[unique elbow]

TY to w/e admin looked into my appeal 🙏

[wispy loom]

I'm not able to help you unfortunately, you'll have to wait for an admin to look into your ban appeal

[stray phoenix]

Can you contact a admin because this ban was messed up we did not exceed group limit i have clips of us only having 8 on team

[north crest]

The appeal process takes time

this was stated to you last night

[stray phoenix]

Yes i know but there was a mistake

I should not have to appeal for a mistake in the system sir

[north crest]

Everyone needs to make appeals for bans to be changed mate

this is the process

as was explained last night

[stray phoenix]

Im sorry but yesterday i was banned for getting muted in chat and i asked for help and i got unbanned right away

[north crest]

Well as was said last night, you will need to make an appeal

[marble mantle]

Hey, @stray phoenix

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stray phoenix]

I already appealed but for defimition i wrote "appeal" because the system was down and i was trying to get a screenshot so im not sure if ill get unabnned

[stray phoenix]

this one

[north crest]

then your appeal will be looked at when it is

[manic token]

457453504060063755

[sly rivet]

i got hacks

lol just used them on us main

ez asf im on top

[wispy loom]

Looks like he's already dealt with (no servers in common)

[wispy loom]

If you don't require support, please move to #general 🙂

[sly rivet]

Lol ok bud ur servers are easy to hack on

[light plank]

can anyone explain to me why the appeal process takes longer then the ban

like it makes zero sense

[digital venture]

Can anyone explain to me why it takes 2 hours to reply to a ticket

[light plank]

literally if i was a admin for this big of a community i would take it serious and actually do my job

and if you try to disagree with them they just kick you from the discord or mute you

[wispy loom]

How long is your ban? Ban appeals usually take 1-3 days because of the sheer amount of ban appeals and other things they are working on

[wispy loom]

Did you use /ticket?

[light plank]

less then 2 days at this point

[wispy loom]

It's possible for tickets to take a bit longer to get responded to sometimes when it's busy

[wispy loom]

When did you appeal your ban?

[light plank]

last night

and i didnt break any rules thats the thing

[wispy loom]

What did you get banned for?

[light plank]

exceeding team limit but we had exactly 8

4 close friends including me then we incited 2 groups of 2

[wispy loom]

Our staff is always very patient with players, if someone gets muted they have been warned multiple times

[light plank]

no Irish just got but hurt last night and gave me the boot

without warning

[wispy loom]

If you were muted there was good reason for it

Like already mentioned, you'll just have to wait

[light plank]

im not upset about the mute i admit i deserved the mute but why do i have to wait to get appealed when my ban will be over by then?

[livid tapir]

if you deserved the mute why are you arguing

[light plank]

im not arguing about the mute

[wispy loom]

I understand your point, but unfortunately you'll have to wait because of the sheer amount of ban appeals and tasks like working through tickets our admins have

[light plank]

can i just speak to someone and tell them exactly what happened because i dont feel like my appeal is going to be heard

[wispy loom]

You'll just have to wait like everyone else

[livid tapir]

every appeal is treated fairly

[wispy loom]

Our administrators are always working through tickets and ban appeals

[light plank]

will i be notified when its checked

[livid tapir]

if you link your account to discord then the bot will notify you

!link

[marble mantle]

Hey, @livid tapir

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

We are aware of the issues with Youtube and Twitch linking and are working on a fix!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[light plank]

thanks

im just upset cause we just defended a raid and got around 40 rockets and a m2 and we about to go raid them and invited 4 more people to our origional 4 to come help and they reported us because they weere about to get wiped then im assuming after they saw us all get banned they went and offlined us

[wispy loom]

I can understand your frustration as a fellow player

[livid tapir]

been there, got banned on trio 5x because someone code raided me and i got offlined

the admins do their best shit happens

[light plank]

i have to thank you guys you have been much more helpful then the people i talked to last night 🙂

[livid tapir]

Caelifera is pretty good lol

hes my fav chat mod 😉

[vivid gazelle]

Hello, I was banned just like that for cheats, I did not use them, is it possible to get an unlock

[livid tapir]

!appeal

[marble mantle]

Hey, @vivid gazelle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[vivid gazelle]

thx

[edgy shuttle]

caelifera i was on hogans team. did all of our entities get wipes

@wispy loom

@livid tapir

[wispy loom]

Players could have, but our administrators don't interfere with gameplay

[edgy shuttle]

oh ok

is their anyway u could see if we got offlined

i just kinda wanna know cuz i cant check

[wispy loom]

I won't be able to, no

[edgy shuttle]

damn

thanks tho

what are like the rules around alliances

like can u have an 8 man and be chill with other clans or do u have to kill them

[wispy loom]

Alliances would be considered teaming

[edgy shuttle]

damn

ok

[hasty yew]

I wanted to reconnect to the game when my internet was gone, but I got banned from hacking even though I didn't use hacking, can you fix it?

[stray phoenix]

We only had 8 and the others we just killed

Some random tried to stick with us but we killed him

[edgy shuttle]

so if your a 5 man and u ally with a 3 man but arent part of the same clan, would that be team

teaming

i just wanna know so something like this doesnt happen again

[wispy loom]

As stated in the rules, if you exceed the team limit with teaming, it's not allowed

I believe your bans have already been discussed with our staff, I won't go over it again

[stray phoenix]

Yes but we ONLY had 8 on team and we truced with no one else

[edgy shuttle]

ok

sounds good, thanks

[stray phoenix]

What do you mean are they going to look at our bans?

[edgy shuttle]

do u guys warn people or nah

[wispy loom]

If you have made ban appeals they will review your ban appeals when they get to yours

[light plank]

what did the staff say about them?

[wispy loom]

Say about what?

[edgy shuttle]

our bans

[light plank]

our ban/appeal

[wispy loom]

with our staff

Typo

[hasty yew]

I wanted to reconnect to the game when my internet was gone, but I got banned from hacking even though I didn't use hacking, can you fix it? <@&274971100184576010> <@&415898423460626432>

[wispy loom]

!appeal

[marble mantle]

Hey, @hasty yew

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[wispy loom]

No need to tag staff roles btw

[light plank]

i dont understand what you just said

[edgy shuttle]

caelifera is there anyway u guys could warn players of teaming?

[wispy loom]

I said that this is the end of our conversation regarding your bans

[edgy shuttle]

ok

[light plank]

so they arent appealing us?

[heavy ice]

i need help

[wispy loom]

They will review your ban appeals, but we won't discuss it in Discord anymore

[heavy ice]

i boosted the server but i still dont have boost kit

[light plank]

oh so you guyys talked about it just havent looked at the appeals?

[wispy loom]

When did you boost?

[heavy ice]

a few days ago

[wispy loom]

I haven't talked to anyone about it, never mentioned I did

[wispy loom]

Could you try /auth again please?

In-game

[light plank]

you said here they talked about it

[heavy ice]

i did

[stark furnace]

on the rustoria US 10x someone bought a mini and left it on heli pad

[wispy loom]

I said that they talked with you about your bans

[heavy ice]

but all it says is i only have access to steam, discord kit

[stark furnace]

and its been like 10 mins

[wispy loom]

There's nothing more to discuss ZachHogan

[wispy loom]

Could you send me your SteamID please?

[stark furnace]

Caelifera

[light plank]

i just got confused i was just clearifying things sorry

[stark furnace]

Caelifera someone on the 10x bought a mini and left it at outpost on the heli pad its been 10 mins

[wispy loom]

I'm afraid we're not able to help you with that

[stark furnace]

so the mini can sit here for the rest of wipe

cant u remove it

[vivid gazelle]

is it possible to write here in Russian?

[light plank]

It will despawn after like 5min

[spice crypt]

can i get help

with discord auth

[wispy loom]

#us-modded message

[vivid gazelle]

is it possible to write here in Russian?

[wispy loom]

What do you need help with?

[zenith flume]

Looking for a mod to get some help real quick

got a Direct Message on discord for a giveaway

[wispy loom]

You can DM me

[sly scroll]

!appeal

[marble mantle]

Hey, @sly scroll

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[dapper tulip]

!report

[marble mantle]

Hey, @dapper tulip

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dapper tulip]

/ticket

[marble mantle]

Hey, @dapper tulip

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dapper tulip]

!ticket

[marble mantle]

Hey, @dapper tulip

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[neon halo]

!appeal

[marble mantle]

Hey, @neon halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[raven dome]

hey why cant i use my discord booster kit in game

[wispy loom]

Hey, when did you link/boost?

[raven dome]

a few days ago i can get a screenshot

sep 30th

[wispy loom]

Could you try /auth again please?

[raven dome]

in game?

[wispy loom]

Yes

[heavy ice]

i got my booster kit btw @wispy loom ty

[raven dome]

when i look at my linked rustoria account on the website it says a different user than the one on here

[wispy loom]

Hm okay

This Discord is linked though

It has the Verified role

[raven dome]

oh ok

[wispy loom]

So must be another Steam account that's linked, or did you change your Discord name/tag?

[raven dome]

yes i did it shows AidanLM on the website

[wispy loom]

You can DM me your SteamID and I'll help you

[raven dome]

ok

[dim galleon]

how do i get my booster kit

[wispy loom]

When did you link/boost?

[hollow folio]

/auth

[marble mantle]

Hey, @hollow folio

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

We are aware of the issues with Youtube and Twitch linking and are working on a fix!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[shell copper]

/auth

[marble mantle]

Hey, @shell copper

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

We are aware of the issues with Youtube and Twitch linking and are working on a fix!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

can a admin cancel my sub

[wispy loom]

!cancel

[marble mantle]

Hey, @near halo

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[dim galleon]

where do i do that?

in chat?

[wispy loom]

Yeah

/auth in-game

[dim galleon]

okay

i did it and it says im not authed yet

[wispy loom]

You did just now?

And when did you link/boost?

[dim galleon]

yeah

i linked my discord and steam awhile ago

[quick jasper]

Is it the correct discord?

[dim galleon]

/auth

[marble mantle]

Hey, @dim galleon

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

We are aware of the issues with Youtube and Twitch linking and are working on a fix!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[spare widget]

@dim galleon Can you send me your Steam 64 ID please?

[dim galleon]

yeah one sec

[spare widget]

It'll be something like 765611930130810

Thank you 🙂

[dim galleon]

76561199182178896

[spare widget]

Okay, awesome, thank you:)

[dim galleon]

np

[tall basalt]

Hello, I got kicked from my clan yesterday but snuck back to the base and authorized tc later on. Got banned for 3 days for exceeding group limit of 3 yet I wasn’t even in a group.

Feels unfair and I’d really like to play this wipe, is there any way I can appeal through discord?

[wispy loom]

!appeal

[marble mantle]

Hey, @tall basalt

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[hollow fjord]

kill roleplayers for 10 hours = ban

[quick jasper]

Hey bud, fill out a ban appeal here. https://bans.rustoria.co/

[hasty hornet]

The ban appeal site does not work if you’ve appealed a separate ban before.

[prime berry]

my group and i still arent able to play the 8 man server, there was an error and we were "banned" for exceeding the group limit of 8. there were 6 people in a group and me and my friend joined them making it a full 8 man. minutes after we were all banned.

this happened last night and we all submitted appeals but its taking long for a simple fix.

[quick jasper]

Our appeals can take 1-3 days to process.

[hasty hornet]

Perm banning legit players for hacker association should not be allowed since you can’t prove it. I’d like to speak with an actual admin.

[tall basalt]

it’s pointless to appeal for a 3 day exceeding group limit ban then

[prime berry]

the whole wipe is monday.

[tall basalt]

Guess I’m sitting out this wipe

[hollow fjord]

bro me and my friend got banned for killing role players shit ran by 5 yr olds or sum

[quick jasper]

Fill out an appeal, wait patiently for the admins to reiview it.

[prime berry]

all of the admins were playing new world last night when our ban was a mistake on the admins part

[quick jasper]

As Empress already told you the appeals can take 1-3 days to process.

[hasty hornet]

Actual cheaters will just buy new accounts legit guys like me with $1000s worth of skins get screwed.

[prime berry]

what is the point of submitting appeals that take up to 3 days when the wipe is 3 days?

when the ban was an admins fault

[north crest]

Bans are not given out at random. We look into the individuals througly before may action is taken.

Appeals take as long as they do. There is not guaranteed time line.

We do our best to do it in a timely manner, but they can take time

That's just how it is

[harsh moss]

Someone told me to kill myself and I have proof in game

[hasty hornet]

from my experience on this server if you play with groups you will eventually get an association ban. it's impossible to know until its too late. i left the team and deauthed on TC... wake up to a perm ban

[harsh moss]

Can someone get banned for that?

[north crest]

It can depend on the situation. It's a case by case basis. I suggest you make a ticket in game with the player's name and any evidence you have.

[prime berry]

we were banned minutes after creating the full group, admins couldnt have looked at the group that quick and determined we were exceeding group limit. there was an obvious error with the ban.

[north crest]

The ban was in fact intentional.

[prime berry]

we even told others trying to join that they cant because we were already at the group limit

[north crest]

You will need to wait on your appeal

[stark hearth]

boolia look at my appeal

[north crest]

Appeals are assigned. You will have to be patient

[prime berry]

when the appeal comes back and we are unbanned i would like to know who exactly banned us because the intentional ban was very much incorrect and the admin is clearly not doing their job correctly.

we will come back for information on the admin who banned us when the appeal is reviewed, thanks.

[tough bane]

I am sorry there but you will only get the reason of your actual ban. You can see it when you try to connect any of our servers.

We do not deliver any evidence that lead to your ban. Sorry about that again.

[hasty hornet]

the ban appeal site simply says appeal denied.. do actual admins reach out via DMs if thats the case? i don't mind waiting. just kinda sucks since i felt like i did the right thing leaving the group right away

[neat pumice]

What's your steam ID?

[hasty hornet]

Julia reached out to me, thank you

[harsh cargo]

/ticket

[marble mantle]

Hey, @harsh cargo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[meager mountain]

/ticket

[marble mantle]

Hey, @meager mountain

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[heavy ice]

@wispy loom

can u dm me please

[meager mountain]

Can i please get an admin to help me? So my group just got raided by a chinese clan on Rustoria - us Main and they had to call 2 cheaters in. Level 0 all accounts

[harsh cargo]

theres a 10 man on the zeus

griefing us

[mellow glen]

@meager mountain @harsh cargo !ticket

[meager mountain]

!ticket

[marble mantle]

Hey, @meager mountain

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

/ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

please drag me

[tawny totem]

me too

[light plank]

When my appeal gets accepted will the “ban” be erased of my record

[quick jasper]

Can not disclose that information.

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[harsh cargo]

!ticket

[marble mantle]

Hey, @harsh cargo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[stark hearth]

how long do appeals usually take

[unique elbow]

Note: Standard response times are 1-3 days but can be more or less based on the situation.

[stark hearth]

days bruh what

[zinc minnow]

!appeal

[marble mantle]

Hey, @zinc minnow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[fluid fractal]

hey im banned from all rustoria servers becasue a random teamate was cheating a while back im trying to get unbanned. i have 500+ hours in rust and just want to play with friends on your servers

[quick jasper]

Hey, fill out an appeal here bud https://bans.rustoria.co/

[fluid fractal]

thank ya

[quick jasper]

No problem!

[real stone]

hey im trying to link twitch and it keeps saying something went wrong when i hit authorize

[wispy loom]

Twitch and YouTube are currently unavailable for linking
No ETA on when they will be available again

[real stone]

alr thanks

[spare tendon]

what do I do if i have a complaint about an appeal?

[quick jasper]

You been told multiple times you need to wait, you've even been told by 4 admins in a voice call last night.

[unreal blaze]

how to query appeal progress?

[spare tendon]

No we got the appeal back just now, it says denied but I have video evidence that we didn't exceed group limit because I record all my gameplay.

[quick jasper]

!appeal @unreal blaze

[marble mantle]

Hey, @unreal blaze

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[quick jasper]

If your appeal was denied then the ban is final.

[spare tendon]

rip, okay thanks

[quick jasper]

!mapfiles @fluid fractal

[marble mantle]

Hey, @fluid fractal

If you're receiving the disconnection message "World File Mismatch error":
Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

If you are having "Windows IO Exception: Win32 IO returned 112":
Then please make sure you have enough drive space.

[sharp lance]

/ticket

[marble mantle]

Hey, @sharp lance

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rancid field]

/ticket

[marble mantle]

Hey, @rancid field

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[real stone]

hey there are people cycling team members is there anything u could do?

[quick jasper]

!ticket @real stone

[marble mantle]

Hey, @real stone

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dire sentinel]

!ticket

[marble mantle]

Hey, @dire sentinel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[dire sentinel]

/ticket

[marble mantle]

Hey, @dire sentinel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[near halo]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.

[bitter yarrow]

Why don't you mesage me anymore ?

[quick jasper]

Please move to #general if you don't need support

[near halo]

yo i appealed

[quick jasper]

Wait patiently for an admin to look it over.

[near halo]

ok

[bitter yarrow]

Average discord moderator

[quick jasper]

Move to #general if you don't need support.

[zinc minnow]

Ok so I got banned on your servers for playing with hacker, but the thing is that I don’t actually know who was this hacker, I didn’t play on Rustoria for a month at least and when I tried to get on the server it said me that I got banned. One of my friends who I played with got eac banned, but the last time I played with him was few months ago, can it relate to my ban?

[quick jasper]

Hey, fill out an appeal here bud https://bans.rustoria.co/

[near halo]

https://gyazo.com/120dddf08bfd4c94053d98cf1492a731

[zinc minnow]

I’m about to do it, but I’m just asking in theory can I get banned because of the guy who I played with long time ago?

[quick jasper]

Block the user and report it, as well look #announcements

[quick jasper]

Admin will contact you after you fill out your ban appeal.

[zinc minnow]

Ok thanks brother

[light plank]

Is there anyway I can send another appeal mine got denied and I didn’t break literally any rule like I’m really getting pissed off at this point. This service is only based off opinion and not facts me and my clan of 8 had only 8 and never anymore the only thing we did do is not kill a few naked survivors on sight. I am really having a hard time understanding how I could have even been banned in the first place it happens but for my appeal to get denied when they have no proof against me and my clan of surpassing the team limit of 8. I would like to personally speak with a admin in a voice chat 1 on 1 so this is no miss communication which clearly there has been!

[quick jasper]

If your appeal was denied then its final.

[light plank]

I didn’t break a rule though its bullshit

I have yet to get a reason on why I was banned

[mellow glen]

you might not have

but your teammates may have

who you play with directly reflects on you

[quick jasper]

We don't disclose bans with players.

[mellow glen]

since your appeal was denied there is no need for further discussion

[light plank]

I was the clan leader I think id know how many people I had in our clan

[quick jasper]

The ban is final, please move to #general

[north crest]

The reason was going over team limit

so i'd say thats probably why.

[urban sleet]

admins are cringe👍

[north crest]

love you too

[urban sleet]

js zach

[light plank]

Dude go on the server and do (/cinfo poop) and you can easily count that there are 8 of us

[urban sleet]

i'm not banned so cry more ig

[light plank]

Its simple really

[urban sleet]

zach just make a ticket, and its about a 72 hour wait

71 if u lucky

[light plank]

Yea I already waited abt 2 days for my appeal to only get denied

[mellow glen]

@urban sleet if u dont need support take to #general

[meager arch]

hacker

[marble mantle]

Hey, @meager arch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[north crest]

2 days? It's been less than a day mate

[meager arch]

There is a hacker by me but i dont know his name

[urban sleet]

yes there is a cheater on rustoria us med and i don't feel like waiting 72 hours for him to be banned

[light plank]

Dude go on the server and do (/cinfo poop) we have 8

[meager arch]

Hes naked

[north crest]

we have all the info we already need mate

[meager arch]

he just flying around

[north crest]

what server?

[meager arch]

US Main

[light plank]

Can some admin go on and do (/cinfo poop) and see we have 8

[meager arch]

I have clips

Can I show you

[north crest]

We already have all the info mate

[urban sleet]

rustoria us med has a cheater too js

[marble mantle]

Hey, @urban sleet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[light plank]

Then you would know im innocent someone is clearly not doing their job

[urban sleet]

ooo yes other 72 hour wait LETSS GOOOOOOOOO

making one rn @mellow glen

hmu in the next 71 hour when u reading it

[north crest]

The appeal was denied

[urban sleet]

can i get refunds from vip?

[timber bridge]

!refund

[marble mantle]

Hey, @urban sleet

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

Hey, @meager arch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[meager arch]

This man do be a boat on US Main

[dense pumice]

@north crest can i see some evidence of the breaking the rule?

[north crest]

please dont post that there as it can alert people

[glad vault]

listen to the damn admin dumbass

[north crest]

Please DM it to me instead

[dense pumice]

who are you bruh

[meager arch]

My bad

[north crest]

Its okay!

[dense pumice]

boolia

[meager arch]

but like can you find that man and ban him

Hes scary

[north crest]

I can go take a look

[dense pumice]

homie

[meager arch]

Ok

he was just running on the beach

[north crest]

We do not provide proof or evidence to players

[dense pumice]

of course

[glad vault]

stfu

listen to him mf

[dense pumice]

cry about it

[compact parcel]

#general

[glad vault]

Bro im not the one crying 🤡

[dense pumice]

😉

well its annoying cause some shit admins with 0 proof 0 evidence terrible support and 0 brain cells

respectfully

[north crest]

We do not provide proof or reason.. If we did it would just help players avoid being caught in the future. We're not going to discuss the specifics.

[dense pumice]

IM just confused cause we literally had 8 people

[hollow fjord]

just dont argue bro i got banned for killing role players

[dense pumice]

im not arguing im disccusing

[compact parcel]

If you feel your ban was incorrect you can appeal stated previously. This channel is for support, not to discuss bans.

[north crest]

If you do not require support, please use #general

Thanks

[dense pumice]

omfg how do you guys not cringe when you send these copy and pasted messages over and over

[north crest]

Seeing as I typed it out

[compact parcel]

!mute 323504192910131221 1h Misuse of support after multiple warnings

[marble mantle]

:ok_hand: temp-muted ImNotCrazyImSpecial#8931 for an hour (Misuse of support after multiple warnings)

[compact parcel]

Can we keep this channel for support now, thanks

[meager arch]

How does an application work? I submitted one to become a chat mod. Will I get a message through discord when it's looked over?

[light plank]

if your a admin on this huge community you have to be decently smart and i dont think its hard to count to 8 so just confused why we got banned lmao

[quick jasper]

They will contact within 7 days.

[meager arch]

Ok thanks