#support
1 messages · Page 1517 of 1
I am a Chinese player who needs to turn on the accelerator to play games, but I turned on the accelerator and was banned by the node.
This is what I sent
nothing, i dont know where i should find the answer to my appeal (where on the website), i was banned for no reason, i am just a farmer-girl who loves to decorate house and raise berries and got banned for playing with the hacker, i cant even shoot my aim is horrible.....
https://bans.rustoria.co - if you login it should tell you the status of your appeal if you appealed your ban
I logged in,i sent it yesterday, but I don't see the notification or "your appeals" section.
Just wanted to let you guys know theres a bug on 5x no bps where scientists in the tunnels under outpost have damage refelcted thanks to safezone
Wasnt sure where to report it
Are you able to join waiting for support to show me?
Ah there's an area where they can shoot you but you can't shoot them, correct?
Yes
I get damaged by them and get damaged when i shoot them
I'll message someone to see if this can be prevented in the future, but I'm not sure if it's a general Rust thing
in 15 mins - yes!
Because there are tunnels leading to outpost
What does it say when you try to connect?
VPNs can trigger bans, but they are not globally blocked on Rustoria
Best bet for you is to make a ban appeal at https://bans.rustoria.co
Its a bug with the plugins, vanilla doesnt have the damage reflection?
@wispy loom but it did
I'll send it through, cheers
If you'd like to make a ban appeal an admin will look into it for you
Just got added to a discord server selling accounts and scripts? can admins do anything or?
You can DM me 🙂
ight
my friend hawk got banned from this server bcs his account got hacked and he got banned from the server for sending links could you unban him now he fixed his problems
Hey, your friend would have to appeal his ban at https://bans.rustoria.co
He can explain what happened there
we get banned bcs of hacking but we didnt do anything we only went to large Oilrig and a few minutes later when we activated the loot crate we got banned.
You can appeal your ban at https://bans.rustoria.co/
Hello, I have a problem, when you log on to the server I throw up and wrote "playing with cheater," can you dispute this and what exactly I played with cheater?
It means that someone that you played with got banned for hacking
So I don't even know.
Hacker association bans are usually temporary, but you're free to appeal your ban
My teammates and I got banned because of hacking but we didn't do anything. Why do the admins on this server ban legit people for absolutely no reason and how can we get unbanned?
Players are not banned without reason/evidence and mistakes rarely happen
You can appeal your ban at https://bans.rustoria.co/
@wispy loom What the fuck? Mistakes rarely happen? xD You banned me and my whole team for no reason. And there was no reason in my ban info. It just said disconnected because of hacking. And why do we have to write an appeal that takes up to 3 business days to be seen? As I said we didn't do a thing.
Our administrators have their ways of gathering proof before they come to a ban
You can appeal your ban and it will be looked into by an administrator as soon as possible
@wispy loom Of course they do... But why did I get banned then? Can you at least tell me why I got banned? Was I cheating against the bots? I was on large oil rig why would I have to cheat? I mean we played last week and this week on this server and we had lots of fun but why does it have to end like this. You should more focus on banning actual cheaters instead of legit players...
Did you get banned for hacking or for playing with hackers?
i have played with him and got banned
for playing with hackers
and he got banned for hacking
I was the "hacker". I'm with SerkanIsMyGirl and !Goblin and they got banned for playing with a hacker
I played this game for barely 150 hours and I don't even know how to install cheats...
I see
I can't help you with your ban, I can only refer you to the ban appeal site
An administrator will be able to look into your ban appeals
So you can't even show me proof or tell me why I was banned. Maybe for flying maybe for autoaiming but that doesn't matter anyway admins are always right... Of course they are... I'm going to look into this stupid ban appeal site because the admins who ban people for no reason don't even have the time to check if they've really got a cheater because they have to ban the next group of legit people straight away...Have a nice day
I saw this XD
Why did you delete that?
xD
I hit the wrong button, my bad
Like I mentioned before, our administrators don't ban without reason/evidence
Of course you did
Our administrators don't share proof for obvious reasons
of course they don'T
then should an admin show us the reason/evidence
maybe because there's no evidence
Administrators don't share evidence as it might give away how they gathered the evidence, making it easier for cheaters to circumvent getting banned next time 🙂
I believe we have said everything that has to be said, you'll just have to make a ban appeal if you want to be unbanned
You're making me really mad... You may stop writing with me otherwise your super admins have to ban me on discord too, this time with a reason...
I believe this conversation is over, have a good day 🙂
i hope u have a bad christmas
I don't know why but I hope your ass gets wet when you peel off your toilet today... have a nice day 😔
rude much
i know haha
fam whats a toilette
u mean toilet?
@wispy loom I wrote the appeal. How long do you think will it take for the super bussy admins to check my appeal?
Thanks for the information.
Appeals usually take 1-3 days but it can be quicker
They're usually pretty quick
i punched a kid in year 7 and he said this to me
@wispy loom 1-3 days? We have to wait 1-3 days for doing nothing? Good job server-team.. Your admins have to ban a lot of innocent people if they've only got that little time...
Our conversation was over, there's nothing more to discuss
Could you please shut the fuck up? Chat moderators I asked him kindly so there's no reason to ban me for this...
How to transfer VIP?Who should I write to
When did you purchase your VIP?
wot happened fam
Have a nice day then...
You too
September 16?
Yes
We no longer offer transfers unless it was purchased for the wrong server and not used yet unfortunately
But for future reference, you can make a ticket in #payment-support for any payment enquiries
How can I contact Luke?
Regarding VIP?
You'd want to make a ticket in #payment-support, but we can't transfer your VIP
I want to pass the VIp to a friend because I'm leaving
Feel free to make a ticket
You can contact Luke??
You can get in touch with Luke through #payment-support regarding payments
@wispy loom Do I get informed when the appeal was read?
You can get informed on Discord if you link your Discord account on https://rustoria.link
Otherwise you'll have to keep an eye on the website
@wispy loom Okay thank you.
@balmy cypress read private messages
Please restrain yourself from tagging Luke. He will read all your messages in due course and then reply. Linking him in Discord is not necessary. Thank you very much 
Where tf do i report cheaters
If you'd like to report someone please go ingame and use the global chat with the command /ticket. If you want to attach video evidence you need to upload it to youtube or streamable and then paste the link in the ticket. Thanks for letting us know.
Alr then nvm to much work
What’s up? I have no private messages as my DMs are closed
@near halo They don't ban cheaters anyway... They only ban innocent people xDDD
I need a friend to give me a VIP because he will leave somehow it is possible to do this?
Your friend can make a #payment-support ticket and we can look into it, it will need to be the friend who speaks to us about this though
ok Luke ♥️
/ticket
Hey, @grizzled hatch
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!appeal
Hey, @grizzled hatch
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
can i get some help from an admin my ban appeal wont load
It takes a bit to sync your ban with the Website.
Why the fuck was my appeal denied?
If your appeal was denied it means that it wasn't a mistake
where can i send a video of a hacker?
!ticket
Hey, @civic wigeon
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!appeal
Hey, @thin garden
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
@wispy loom Can an admin tell what I did? I mean you don't even have to tell me how you found out what I did wrong in your eyes. In my appeal I asked kindly to let me know what I did wrong because I didn't fucking cheat. Aren't your admins able to tell me just that thing so I know why I got banned? Otherwise this server team is absolutely crap.
I'm afraid not, you were banned by an administrator with reason/evidence, and your denied ban appeal confirmed this
@wispy loom Yeah I know that I'm banned... But I didn't do a thing. Can't you tell me why I got banned? Can you tell me more exactly? Because I didn't cheat...
<@&274971100184576010> so 10mb clan teamed with flopper clan to raid us and then went back to 10mb is that allowed?
If you believe someone to be breaking the rules in any way, please make a /ticket in-game
Ok
It's unlikely that you'll get more details regarding your ban unfortunately
I don't have access to that information
@wispy loom Can you get me a person who is more "competent" then? I don't want to be mean but I'm pretty mad because I really liked this particular server and I didn't cheat...
why can't I connect to the server?
This is unrelated to my competence, your ban appeal was denied so it was already looked at a second time by the admin that banned you
Feel free to hop in waiting for support
@wispy loom As I said this wasn't meant to be mean. But can't you just get me a person how actually knows what I did wrong?
@wispy loom Because I don't know what I could've done wrong
I don't mean to be rude either, but there is nothing more to talk about as your ban appeal was denied
Denied ban appeals are final
Are you able to join waiting for support @hybrid holly?
@wispy loom Or is Rust+ on this server forbidden? Because that is the only thing I could've done wrong. Because I installed it on my mobile phone but as this is a part of the main game I didn't think that could result in a ban.
No, Rust+ is a natively support application by Facepunch and functions as a companion app
So it's allowed
@wispy loom Okay I don't really want to.... So some stupid admin just ban me for playing the game how it is supposed to and you aren't even able to organise me a person who can just tell me what "cheat" (I wasn't cheating) I used. If this is the case then this Discord Server and the whole admin team is just useless and a complete waste of time. I'm really disappointed of this server. I can understand that you don't want to show me how I found out that I was cheating but that isn't even the thing I want to find out. I just want to know what I did. Did I double jump? (in this case that could have happened because of my ping, just an example) I don't want you to tell me anything if you don't have access to this information but I would really appreciate it if you would just contact an admin and asked him what I did. I mean this support is meant to help other people out not to ignore and get rid of people who said that they are innocent.
I understand your frustration, but I believe that I have been spending a fair amount of time talking to you, giving answers to your questions
I don't mean to be rude, but as I mentioned before, there is nothing more to discuss as you were banned and the ban appeal has been denied
Denied ban appeals are final
@spiral relic This has nothing to do with Caelifera being competent or not. If your appeal was denied, there is a very good chance you will remain banned. I can take a look at your ban however- this doesn't mean you will be unbanned, we also do not share the reason you were banned OR proof.
@wispy loom So if some is clearly innocent but the ban appeal was denied it's still final? Unbelievable! I know that you've spent a lot of time moderating me and I really appreciate it. But why do you understand my frustration? Because you think I'm a cheater? A cheater should be aware of getting banned. There's no point in being frustrated if you are a cheater. I think you believe me at leas a bit. And you also know that I wouldn't write all this long shit to end up wasting my and your time. I don't think you are certain that I'm a cheater. I think it's more likely that you believe but you can't do anything about because you're an admin. If I would be a cheater than I would just grab me an other account to cheat with that one.
You're tagging a staff member who does not have access to review your ban.
@west osprey Is that everything? An administrator finally found me after that time because I was getting rude to one moderator and this is everthing?
I don't make any assumptions, I've simply been answering your questions
Your ban would have been reviewed when you made your appeal, however as stated above I will look at your ban.
Being rude to our staff members is not going to get you very far here.
@west osprey Yeah I know but you got this information but you have this information and he could've texted you instead
I wasn't that rude to clarify that
At anytime you can link me your steam and I can take a look
@west osprey I even apologized at the same moment...
What do you mean? Didn't you look at my ban yet? What information do you need? My ingame name?
Please link your steam profile/steam 64
I personally haven't looked at your ban yet no.
@west osprey So you need my steam id right? Sorry I'm not very good at this so I better ask
Yes.
@west osprey So I just paste it in the chat right?
Yeah Steam profiles are public
@west osprey 76561199063274852
As in publicly available on the internet
@west osprey that sould be it

@west osprey I was on large oil rig when that happened
@wispy loom Is he actually checking it out or do you just want me to shut up? I don't want to be rude I'm pretty sure that as an admin he has to do many other things too but I'm just curios.
If you gave him your steam id he will probably be looking at it now or shortly.
@lament herald okay thank you
how often to mil crates respawn
i got banned from server for hacking but i never used any hack before in my life any one help pls because i got band from alot of servers for hacking and i never used hack before iam new in the game
Depends on how dense the serverpopulation is. The more players the more often they do spawn.
is there any specific timne
?banappeal
Hey, @keen dagger
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
so my appeal got denied but like im not banned on every rustoria server so like idk what the issue is and like i was never hacking i just came back from a break and i was banned. can an admin help just a little confused here
!ticket
Hey, @mystic echo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!ticket
Hey, @rich arch
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!appeal
Hey, @rich arch
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
@timber bridge I have the video proof on my phone so I won’t be able to attach it ingame. Can I not do it through discord?
Upload it to imgur on you phone and copy the link in game.
admin on us main, submitted ticket, getting raided by NEW account hacker...
fucking russian hackers....
ticket 1258, 1260
Admins work diligently to get to all tickets. Please allow some time. They always look at the tickets:)
They will catch them regardless, please allow them sometime. Our admins are very busy all the time, I promise they will review your ticket as soon as they can!
Are you looking to report a rulebreaker?
yes netsplot
!ticket
Hey, @humble shale
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
yes, i report ticket
Admins work diligently to get to all tickets. Please allow some time. They always look at the tickets:)
Please do not call the accused cheater out in chat it makes it harder to catch them if they are active in discord.
can i get some support?
Yes, how can I help?
well theres a hacker who is blatently hacking and just sitting above our base
we cant leave or do anything
!ticket please report them in-game and an admin will look into it as soon as they can. Thanks.
Hey, @tardy stirrup
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
i already reported him
Admins work diligently to get to all tickets. Please allow some time. They always look at the tickets:)
so what your saying is we are screwd
No; what I am saying is our admins stay very busy investigating reports and will get to yours as soon as they can. We have a great admin team that investigates every report that is made. They try to get to it as fast as they can, I'm sorry it isn't as fast as you'd like but that is how it is unfortunately.
/ticket
Hey, @fierce nebula
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
legit report 4 different accounts ALL brand new, multiple game bans, no friends, random character names CLEARLY all hackers, and NADA
As I have stated before our admins stay super busy with all reports. Once they have the chance I promise they will investigate! They cannot just skip everyones report to do yours. They always get to it, please be patient.
i got muted for saying shenanigans
!appeal
Hey, @austere heart
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!ticket
Hey, @naive phoenix
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
Thank you
Someone need help?, feel free to dm me 🙂
/ticket
Hey, @urban fractal
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
@wispy loom Hey Caelifera. Do you have new information in relation to the ban?
admins told me i'd be banned for a week its been 8 days and still no unban
Hey, I'll ask loriemagpie for you
Unfortunately you will remain banned.
eu main crashed
ddos
Thank you, looking into it
Hey, i got bannad for selling cheats over the weekend and i havent even played the hole weekend
!appeal
Hey, @tight fern
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
EU Main is back up
connect main.rustoria.uk:28015
banned for 10 mins on the EU 3 times
How can I request a chat with an admin??
What is your enquiry?
I need to ask about a ban
I know what I was banned for but it doesn’t make sense so I would like to figure out as to why and I was told to reach out to an admin
Have you already appealed your ban?
You mentioned that you know what you were banned for, so what were you banned for?
Whenever I try to join your servers it lets me load in and as soon as I load in it says I’m banned for hacking?? If I wasn’t playing then how did I get banned for hacking I don’t understand? I have never hacked cheated glitched or bugged in any game let alone know how to do so, which is why I need to figure out why I was banned and I was told an admin is the only one who can give me that information.
Did you mention what you wanted to mention in your ban appeal?
None of them are accepting chat requests that is why I am here asking if I have to set something up?
Did you say everything that you wanted to say in your ban appeal?
Yes I believe I did
I cannot remember though I was very confused and upset for being wrongfully banned
Appeals are final
The reason why I'm asking this, is because if so, there is nothing else to talk about with an admin
You were banned and your ban appeal was denied
I don’t get a reason as to why??
That is not something that we do.
If it was denied, there was sufficient evidence that you were
Are you kidding me? What about all the people who were wrongfully banned such as myself? Your staff/admins don’t have someone double check in case there was a mistake??
The double check happens at your ban appeal, which has been denied
Then someone triple check it because I wasn’t hacking. I need visible proof or I’m taking this larger than it needs to be.
Feel free to report it if you feel like you were wrongfully banned
You can reach out to our staff managers: @balmy cypress or @real wolf
@wispy loom Thank you for asking him. However I've got still no idea what I did because I didn't cheat believe it or not. Can you do one last thing and ask him why I got banned. I mean there's not point in not doing so. I don't want to know how you got this information I just want to know what I got banned for. Like did I fly or something like that. I would really appreciate it if you would ask him that question because I've got no clue why I got banned and when I get banned for doing nothing I would really like to know what I got banned for.
You will not be provided with more details
@wispy loom But why? Did somebody who boosted the discord server got mad because I raided him and now you just ban me because he spent money to support the server? I know this sound pretty stupid and I don't say that this is the case it's just a theory. But that would be the thing that would make the most sense in my eyes. I didn't do anything, there are definitely supporters on this dc server who are playing on the ingame rust server, you can give me no proof you can't even tell me why I got banned. Furthermore I was at large oil rig when I got banned and there wasn't other players so why would I have to cheat. So why don't you tell me what I did in one ore two little words? Like "you flew" or "you used aim assist. Instead you're just telling me that I'm banned and try to get rid of me. I'm not a hater and I don't say that it's really because of the server boost, I'm just curios because I got banned for nothing and you don't even bother asking loriemagpie what I did.
A through investigation is done, we do not ban on a whim, or someones say so. We look into all reports and players
My suggestion is to appeal
so that an amdin can review your case
@north crest Yeah got that by now. But why got I banned then?
Well it will be for whatever it says when you try and join the server
@north crest I did that already... It got denied by two admins
More details won't be given like I said before
@north crest It says because of hacking but it doesn't say what I did... It just says hacking. I just want to know for what hack I got banned.
Then the ban is for hacking, we do not specify any more than that
I already found a new server with an better admin team that isn't corrupt and way more competent than this one. But I just want to know because I'm
curious. When I get banned for doing nothing I at least want to know for what.
I have looked into your ban. you were banned for hacking. We don't provide reason or proof. You mentioned you appealed and it was denied.
We will not be discussing this further, I hope you have a great day.

This server is pretty stupid then. If I tell you that I'm innocent over the last 6 hours then you may come to the conclusion that this guy might be innocent. Everyone told me they would look at the footage and when they did they just said that the ban won't be removed. No more words so I guess that footage was pretty obvious. Look at loriemagpie he was pretty friendly before now when I said my theory with the money he got pretty straight and wants me to leave. I also saw some other guys having this problem... After all I think this server is not what it seems like... Money reigns the world I guess.
Lorie is the one you want to talk to mate
*she
Rustoria does not make any money from Nitro Boosts btw, and they don't treat players differently who have purchased any packages on the store either
You're more than welcome to discuss your theory in #general
this channel is for support
There is not even a speech support on this server...
I've thoroughly looked into your ban, and unfortunately it will remain
And you can't tell my why?
We do not provide proof or reason.
You don't have to tell me in chat just dm me and write two fucking words like: you flew ore something like that xD
If we did it would just help players avoid being caught in the future. We're not going to discuss the specifics.
In accordance with EAC and FacePunch guidelines we will never share proof with a player. No server does or ever will.
Nah kevin thats not true, im supporting this community every month and i still got banned for a week because of teaming, my point is that by supporting the server doesn't mean that you can break the rules and walk out there free, rules are rules and are the same for everyone with no exceptions
But I believe the support-related conversation is over like loriemagpie mentioned 🙂
Now that's wrong my guy. Your extraordinary TRIAL head moderator told me that this only counts for how you find out that I was hacking! I don't want to hear that. I just want to know what I did. You don't have to tell me that. Or can you only tell me what I did by telling me the way you found it out in this case?
*she
I have told you all that I'm going to tell you my friend. I hope you have a wonderful day!
please could i get some help?
for me your server just crashed
What do you need help with?>
for no reason
Which server?
us 3x nobps
when i try to log into the 5x server it keeps saying ban ivasion???
damn
i dont get it
Let me check that for you
lol
not funny dude
im pretty confused now
please help me out, my team mate is waiting on there for me
If it says that you got banned for ban evasion, it means that there is a banned account that's linked to you 🙂
You'll have to appeal your ban at our website https://bans.rustoria.co
Just as I'm saying, there is a banned account linked to you
Ah friends account?
linked in what way ?
0r one of his he made?
This one?
connect 3x.rustoria.us:28015
I seem to be able to load in properly
yeah thats it
That's something you probably know better than me 🙂
im really confused now
i reloged now if it does it agian ill let you know
Sure thing, feel free to tag me if you're having issues again 
ok i will and thanks bro
iv never been on 3x tho
I was talking to Starzhiix about the 3x server
oh ok
Ban evasion means that you are evading a ban
its fun
There's nothing more to it
alot of fun fights on there
banned for what tho?
got 4k hours and iv never heard about this
3x nobps us server
I won't go into details as details are not given, but if you feel like the ban was unjust, you can appeal at https://bans.rustoria.co
of cause its unjust
!appeal
Hey, @west osprey
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
fr
😦
Did you play on KFC Wi-Fi?
lol
no xD
New server then lol thanks for the help atleast

np broski
You can see a full list of servers in #oldserverinfo or on the right-hand side as bots
playing on kfc wifi is bannable?
thats a fair offence
no i know i was trolling
sorry lol
@gray pivotthis is the server rukako
Hey, @west osprey
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
When does Rustioria 3x No Bp wipe
3x No BPs wipe Monday's and Friday's.
Thank ya
There's a guy spamming eoka hack on Rustoria EU main somewhere around K6
!ticket
Hey, @hazy vortex
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
I don't know his name
Include that in the ticket and include the location and an admin will investigate when they can.
If the admins can't read this channel i cba
They can read this channel but all reports for rulebreakers are to be reported in-game using /ticket system.
do you know their name?
@north crest
okay
mid raid clan cycling members can i get some help rustoria 3x us ticket made
Admins work diligently to get to all tickets. Please allow some time. They always look at the tickets:)
take ur time bb
Deleted incase they are active on discord.
scam
lmfao
/ticket
Hey, @flat nest
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!appeal @carmine fjord
Hey, @carmine fjord
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @safe girder
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @neon pumice
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
hello
I need some help appealing a ban but i can't sign into my steam on your appeal site
what were you banned for?
What issue is occurring when you try to sign-in?
all seems to be good now
lol if thats frustrating i got a 1 week ban without a reason they didnt wanna give a reason
This channel is for support only. Please take this to #general thanks.
Got banned just now for exceeding 3 person limit bc I overheard some dudes codes and went into his base and put them in to change to my codes on the 5x no bps solo/duo/trio
lmao
!appeal
Hey, @keen shore
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
@near halo do not tag staff admins please. Your message was inappropriate.
:ok_hand: temp-muted Sergi#1691 for 6 hours (Misusing Support)
Hello i would like to make an appeal or something, i got back in the game after months and apparently i cant join your server since it kicks me for "playing with a hacker", which if i recall correctly that was a guy we had in our team and had no clue what he was doing or anything
!appeal
Hey, @mortal ferry
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
It is how it is!
i see well 🤷
!appeal
Hey, @balmy grail
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
I need to make an appeal and formal complaint against admins for trolling and abuse of power
You are welcome to visit bans.rustoria.co
wont go through
youll want to dm @balmy cypress or @real wolf ff you would like to file a complaint
scripting is not allowed on the servers right? i sent in a ticket in game im just wondering if its being looked at as this guy is going crazy on 5x no bp solo/duo/trio
scripting is cheating
so it is not allowed
if you sent in a ticket
an admin will look into it!
thanks @mellow glen , im not sure what his discord or steam name is but i know his rust name
okay thank you, it looked really sus to me so i asked the kid how many hours he gots and he said 100 i dont believe he master ak spray that fast
Hey guys I got @sleek compass continuously self promoting a scam in my pms can we please ban him from the discord servers
can you dm me a screenshot of the scam messages
and ill ahve it delt with
bluebullet agreed to trade my m9 for 1 single rocket, his teammate grabbed m9 and they conned us work of warning
This doesn't belong in this channel. Sorry.
thanks
can someone help me out
What's up
can you pull me in a call with you?
Give me one moment.
alright
@near halo Can you join Waiting for Support?
theres people insta headshotting and they have 250 hours and have 2 game banned alts
I need admin
on rustoria EU 5x
!ticket
Hey, @shadow wasp
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
There are some posable hackers on rystoria EU 5x
!ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
!ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
/ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
in game
Hey, @floral zealot
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
Hey, @rich crescent
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
Hey, @near halo
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @severe ledge
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
Hey, @vale talon
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
hello, my team just got banned from the solo duo trio 5x US
banned for team stack, but they only had three within the group they did rotate a player out
!appeal @near anvil
Hey, @near anvil
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
is that not allowed?
Fill out a ban appeal, from the link above and an admin will review it, when there able to.
thanks
how will I be updated about my appeal ticket?
If you have your discord linked via https://rustoria.link you will receive a message via discord PMs otherwise you need to check https://bans.rustoria.co a few days after your appeal.
!appeal
Hey, @formal bane
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @keen flicker
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @near halo
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
dont exactly know if this is a support? question but how do you guys setup domains that you can connect to like it was the ip when its not?
client.connect rustoria.example
yea
yeah
Why I'm banned from all of com's series servers, Diskenected: Kicked: User wasn't banned for Association
!appeal
Hey, @warm smelt
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
Hey, @zenith fiber
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
1
Error messages keep popping up after I try to link my accounts in Rustoria.link
Does. CO have an online administrator
What do you need help with?
YouTube and Twitch are currently unavailable for linking
We're working on making them available again
I'm not a hacker. Please tell me why. The co server says I hacking
Did you make a ticket already?
did you not read? litterally says i made a ticket
I did not read the entire text, no
An administrator will be with your ticket shortly
In the meantime, please don't call them out in Discord or Rust chat as it can make it harder for our admins to investigate
did the 10x server just go down?
What happens when you enter the command?
unexpected error has occurred
Hello, here I left an appeal, how to understand without logging into the game, unbanned me or not?
Login to the same website to check
Which server is this?
Cheers, we'll look into it
thanks
How do I get youtube and Twitch Auth to work? Google says it blocked the link, and twitch just goes blank saying error occured
YouTube and Twitch are currently unavailable for linking
We're working on making them available again
Okay, thanks for the update
One message removed from a suspended account.
guy us mondey when wipe?
Wipe times are listed in #oldserverinfo and under the bot profiles.
ie @dusky bobcat
hey admin i have a korean friend that is currently banned from your servers and his english is terrible so if its possible i have a translater and him and i and we want to see if we can get it worked out please move when available
!appeal @normal linden
Hey, @normal linden
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
EU main lag spikes
Kinda have a feeling EU main getting DDOSed
Literally unplayable for last 10 mins
Cheers, will look into it now
ive boosted but no kit booster?
The shop is working again, thanks again for letting us know 🙂
@quick jasper still nothing
For what server?
3x eu
Hopping on to see
@near halo check your dms.
It just wiped 4min ago aha, and most likely people are sleeping/at work still
There is NEGR clan on EU x3, is it "legal"?
On it already
it usually goes full pop instantly. something is for sure up
can't find the server on the in-game browser, that's probably why
It hasn't been Gravis for some time now, and we're in a time where less people are actively playing Rust
<@&274971100184576010> hello I woke up to being banned on the server for hacking? I’m not hacking I don’t understand why I am banned for hacking?? Someone pls help this is my main.
!appeal
Hey, @compact parcel
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
!appeal
Hey, @lone yacht
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
<@&274971100184576010> can someone bring me into chat to discuss my issue I’m not hacking and I’m not banned from the game only this server. Please help. This is my main.
!appeal
Hey, @lone yacht
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
I have done nothing wrong
You can create an appeal on our ban appeal site as stated above
I did
Then you will have to be patient
An appeal isn’t going to explain what happened or will it? This is absolutely bs.
I haven’t done anything
I’m also paying for the god kit and buying drops so I’m a little upset at the moment obviously
Sorry you are upset, however there is a reason you were banned sometimes there are false bans everyone is entitled to a double check so please make an appeal and your ban will be revisited to ensure you were correctly banned for the reason stated. Secondly, In accordance with EAC and FacePunch guidelines we will never share proof with a player. No server does or ever will.
!ticket
Hey, @pallid sorrel
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
bruh XD here I go DM'ing irish again
bans.rustoria.co, I logged in and showed that the appeal was rejected. I didn't appeal why it was rejected.
Irish is a big noob though
yeah true, what's your evasion term again for alts? then I know whether I should bother
1 = 180
2 = 365
3 = 730
I'll shoot you a dm
kk
Can you solve my problem
How can I help?
thank you!
can you play scrims on RTG with other gun than ak47?
should be a menu that allows you to choose the guns when your host of the arena.
can i play arena 1v1?
Hey, @fervent sedge
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
We are aware of the issues with Youtube and Twitch linking and are working on a fix!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
i used /auth but it only shows me that i joined the discord server and not the steam group
Did you just link/join the group?
It can take some time to sync
thanks for helping it worked now
hello any admin here
Whats up, not a admin but may be able to help.
cheater on my server 2 hour on rust
Hey, @fathom whale
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
Fill out a ticket, and the admins will look into it (:
My appeal was denied??? Why?? I’m not hacking I don’t understand why I’ve been banned?? #pwnd by rocketrob
Someone please speak to me about this because I’ve done nothing wrong and I’m paying for the server god kit honestly this is not cool
I logged on this morning and I was randomly banned...
Does it say 'Hacking' as the reason for your ban when you try to connect?
Yes!! And I’m not hacking!!
I see
Mistakes rarely happen with bans, but bans are looked at thoroughly again when a player makes a ban appeal
When the ban appeal is denied, it means that there was sufficient evidence for your ban and that you will remain banned
Please can you look into this I am not hacking
Denied ban appeals are final
Absolutely untrue
An administrator already looked into your ban appeal if it was denied
I am not hacking
This is unreal right now
I haven’t done anything and I’m not hacking!
I’m also paying for the god kit so wth
I honestly am telling you a mistake has been made
Can someone explain how I was hacking then because I absolutely 1000% am not hacking
Your ban appeal was reviewed and the decision is final
What the hell I haven’t done a damn thing man
No wonder people say this server is trash you ban people for shit when they haven’t done anything. I’m not hacking and I’m paying for the god kit so you steal my money also??? Refund my money please.
I want my money back this is crazy I can’t believe how this server is. I’m not hacking and no one is explaining how or what happened just says hacking I’m absolutely pissed I have done nothing!!!!!
What is the issue? I suppose that would be me 😄
YES i dm you a couple of months ago after talking with an admin
im banned on rustoria not sure why
they said to contact you
I see now, please make a #payment-support ticket
we can discuss there
Can someone please explain why I am banned for hacking!!!???
?banappeal
Hey, @lone yacht
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
Like I mentioned, the decision is final
Ya well please explain how I was hacking??????
It was looked at by an administrator and there is sufficient evidence for your ban
We do not share evidence in accordance with EAC and Facepunch regulations
!refund
Hey, @lone yacht
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
What we do not offer:
- Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
- VIP transfer (Unless bought for the wrong server)
Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then make a ticket over at #payment-support and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
I just paid for the kit a week ago or so
Follow the message above your latest message with regards to your refund question
Sure whatever I’m pissed I can’t believe this I’ve done nothing wrong and there is no evidence I was hacking in the game 1000% because I’m not hacking
Other than that, I believe there is nothing else to discuss as the decision is final
Ya no wonder this server dies after two days you ban people for no reason.
Hey, @errant portal
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
done do i just wait for a reply on that ticket?
hey and hello everyone admins and mods , i really want someone to read my ticket * vip-0673 * because if its unfixable i will buy another vip for long before it gets out of stock
yo can anyone help me with my discord link accounts i had to get a new steam account and had to get rust and i cant link my new steam account with this discord account and it wont let me unlink my old steam account
Hey, @opaque hound
To unlink your accounts, follow the steps below:
https://files.rustoria.co/s4k9G8qGZ5dQKnbSNnBqeEmQUAUy44PZ.mp4
i cant unlink it with my discord as my discord is on my other steam account
Feel free to DM me
If someone could help me with appealing a ban, It wont let me appeal and it says decision is final, but I just got banned today for ban evasion that I have no knowledge of I've only been playing on one account that has 10k hours.
!appeal
Hey, @errant portal
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
It wont let me appeal. @timber bridge
Have you already appealed?
no
What is it saying when you try to appeal?
I have prior for hacker ass when I was playing in a big group months ago
Your appeal was approved a few months ago?
yes
I've notified an admin already as well (:
june I think
Please go here and give me your steam ID please - https://rustoria.co/getmyid
76561198274975536 @timber bridge
@errant portal contact Mrbengly regarding your situation (:
hello i want to talk to an admin
Not an admin but may be able to help out whats up
/ticket
Hey, @quick jasper
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
thanks dude
Did you do an appeal already?
@meager gull Can you join Waiting for Support?
hi I'm trying to connect eu small but when I respawn, server kicks me for hacking but I've never join this server before.
@raven mist check dms
!appeal
Hey, @tepid fable
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
sorry i was doing something
yea
im in now @spare widget
thanks.
No problem.
!appeal
Hey, @tight fern
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
@meager gull Sorry didn't see your message. Any chance you're around? DM me when you can talk
/ticket
Hey, @ocean sandal
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
<@&874995535881326632> hello i wanted to log in server, and it writes that i have ban envade. can you do something about it ? my friends play but i cant join. can someone of supports help me ?
!appeal
Hey, @sharp gyro
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
And please don’t tag admins
!appeal
Hey, @sharp gyro
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
can someone of admins or assistants in appeal to unban me ?
!appeal @sharp gyro
Hey, @sharp gyro
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
i already wrote it
It can take up to three days please be patient they will be with you as soon as possible
i just want to play with my friends right now
I understand that but our admins are extremely busy so they will get to your appeal whenever they are available
is there a way to see if player has been Banned from server.... or no
Not that I know of for average players
am above average XD 😂
If you join the server it should kick you if ur banned
or let you join if not
Ask the person to join the Server then to see if their banned
If it said they were banned / kicked in chat
Thats the only way I know of.

alright, ty Cookee

Np
What do you need help woith?
my ban appeal was denied because i have a alt with cs ban that is new and was just wounding when it turns 180 days old how do i re apply for an appeal because the website doesnt let you submit another appeal
I think you need to re appeal when it turns 180 days old. Although I would doubt that a cs ban would cause a rust ban.
There might be something else fueling the ban from
.
oh ok and i have a rust ban on the same account as the cs one but it was banned 220 days ago but i was told by another mod that because the cs ban is the most recent on the account its the only one that matters as of the date so even tho my rust ban was 220 days ago i cant play because of the cs ban being new
@green reef it seems that no one is available to vc at the moment if you would like I could help you in the support text chat
man bunch of no good hackers banem all guilty until proven guilty behead them in the street or some wholesome like that
!ticket @manic anvil
Hey, @manic anvil
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
oh im good thought it was kinda funny everyone getting banned for scripting lol love you cookee :3
lol
We only moderated game bans in rust, not cs
Glitch why are there two of you
my mic doesn't work so its my mic on my phone XD
Fair enough
scuffed setup
Got kicked / "banned?" for Scripting, never been on the server before, don't know how I got banned
!appeal
Hey, @strong walrus
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
Did that, wish it'd be faster than 1-3 days to check my appeal.
Apologies but the admins are busy people they will get to it as soon as possible
ye i know, rustoria is pretty big
ayo any admins wanna help me
hey bill hows your day man?
I'm not an admin but maybe i can help you.
could you possibly help me out with a big mistake?
I’m good how are you
Yes whats the problem
so i may or may have not trapped myself in a metal airlock and cant get out any way you could help?
yeah im ok glad to here you all good 🙂
They say is a bit hectic but it’s alright I enjoy it
I'm sorry but admin do not interact with game play.
aw man well thanks anyway
yeah i mean being a mod for the biggest rust server would be a night mare for me so im glad there's good help when people need it
Shout out to the admin team!
I'm taking care of it one second
i mean i have been playing rust for about 3 years now so im glad theres good support all round 🙂
@full whale taken care of it. Thank you.

I don't want to be impatient but is there any admins doing support calls rn because iv been waiting almost 20 mins now and was just seeing if you think i should try support tomorrow? or just wait a bit longer
Im currently not able to join a support call but what do you need help with?
i spoke with empress in a dm but she must be busy because shes has not typed back yet but its a long story. I was hoping you could just clear something up about the banning system for ban evasion if your not too busy if so i compleatly understand.But I was banned on rustoria for having a rust gamebanned alt linked to my computer the alt accounts ban for rust is now around 220 days old and i was hoping to be unbanned but apon appeal it was denied because the alt has a newer than 180 days ban for csgo and was just hoping there was some way to be unbanned because i have no other banned alts and nor have i came back to rustoria on any other alts to evade the ban.I have 1.4k hours on rust on my main and would love to play rustoria again she told me that cs bans dont matter but another chat mod told me that even tho my rust alt with a ban is 220 days old but the same alt also has a csgo ban that is less than 180 days old that my appeal would not be accepted and it wasnt emperess told me told make a new appeal and say what i just typed but on the site it wont let me make a new appeal so im hoping an admin will take my case and unban me or give me some advise on what to do and who to speak to
any help at all would be great @near halo if your not to busy
can you drag other account its my mic
can i get help??
How can I help?
i would like to go into vc
Okay one moment.
i can help if you re join
@hollow bough @timber bridge i just want to say thanks for the support keep up the good work!
@hushed finch I got referred from @quick jasper are you able to help me
I was told by shenzzy he had to talk to you referring his ban (:
thank you that means alot
np 🙂
i got kicked for "playing with a hacker" but i dont think i even played this server before
!appeal
Hey, @stark salmon
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
bruh i dont want to go through all that is there any other way besides linking my steam?
unfortunately not
!appeal
Hey, @cosmic bane
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
hackers in us main i hmade a ticket need admin to look into it before they do raiding
Hey, @open escarp
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
not bouta get raided over sum hackers its been hours and i am not the only persoon HES PREFIRIGING BLATANTLY I MADER A TICKET
it says im not banned but i cant join the server
The admins are very busy. Your ticket will be answered.
ok
@balmy cypress hey boss i did an apply for chatmod and i put my wrong date of birth cuz i used my numbpadd and i cliped it after i sent the application so i could dobble check and i put 06 insted of 04
ADIN
How can I help?
i want these fgucking ahckers gone
i made tickets hours ago one was looked at and said ti was fine but its not fine they all esp fucking hack
door camping and now raiding us past 3hrs+ and we wouldve won but their esping pre firing aim locking
It would definitely help out if you could record, make another ticket and submit the footage within the ticket. Otherwise if the admins have investigated and found nothing wrong then its possible they are not cheating. If you feel they are cheating please submit another ticket using the /ticket system in-game and our admins will investigate as soon as possible.
can u please ban this guy on rustoria mondays
everyone is saying hes cheating in chat
Please submit a ticket in-game using /ticket include the video in the ticket! Thanks.
am i not suppose to use f7
F7 goes to EAC/Facepunch, /ticket is how you report someone to us
LOOK AT MY TICKET
youre letting thsee russian kids wtih vac bans raid me for the last 5hrs
jacob do i just do /ticket https://streamable.com/7cobww
like on the server
or in the discord
VAC bans are not related to Rust, once an admin is available they will look into your tickets,
In server Zeflix
okay well the have vac bans and they are blantly esping pre firing
Put the name and other info in the ticket too
i ticketed each one adn them all together even the clan name
they all ahve the same name witht he clan name
@open escarp Unfortunately our admins stay really busy, they will get to your ticket I can assure you.
yeah after we get raided fof the server
how do i know my ticket went through
The in-game command is /ticket add <message> please replace message with your url and names and any information you can think of.
You can do /ticket list and check the F1 Console to see a list of the tickets you have wrote and any response from the admins.
Unfortunately, we do not interfere with gameplay, the admins normally get to tickets within an hour depending on how many tickets have been submitted before yours - sorry for the inconvenience.
I'm sorry to hear you feel that way. The admins will get to your ticket as soon as possible.
Hey could I get some help with my ban?
Hello, How can I help?
I was supposed to be unbanned today after the month ban, however it still hasn't unbanned me and instead now says, "you have been banned from the server"
Did I do something wrong somehow?
Does it have a time limit still or is there a no timelimit?
No timelimit
Have you appealed yet?
Not yet but I thought to come here first
!appeal
Hey, @near flicker
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it as soon as they are able.
Note: Standard response times are 1-3 days but can be more or less based on the situation.
please submit an appeal
^
Done
Send me your steamID from https://rustoria.co/getmyid
76561199059996944
One Moment.
kk
It still says im not banned
@cosmic bane How long ago were you banned?
1 hour ago
The appeal website still says you aren't banned?
Yes
What server was this on?
Ukn eu
UKN isn't one of our servers.
Yes it is
No its not
Wait the one where u have recoil training
RTG?
RTG
UKN doesn't belong in our community. Are you referring to RTG?
Yes
I think so
But it says ukn in the text
hes not WRONG
Yeah that one but then the eu
so no active admins??
@open escarp They will get to it as soon as they can.
You said you were banned an hour ago?
the question was if its active or not admins not when theyll get to me
Yeah
You made a ticket with /ticket in-game right?
I dont know if its a ban cause i cant join the server only
litterally made over 25 tickets for each perosnt han for the teams
we have a finite amount of admins that try to be active as much as possible no need to get rude
F7 report or a ticket?
Have you tried to re-join?
Please stop the ticket abuse
Yeah like 50 times
1 ticket per player you are reporting is enough
What does it show?
It also doesnt say anything in my rrcent
its not abuse its not getting fixed
It is abuse, And how do you know its not being looked into?
I dont know cause it was an hour ago and im in bed now
and using my phone
because if it was youd see how fucking blantant it is and if you do see that than why the acutal fuck wouldnt they be abnned yet you just letting them have fun with us like what
Okay. Was it showing you were banned or just not allowing you to join?
Not alowing to join i think
damn another hacker on mondays

i reported using f7 and ticket
Im not sure
I have told you multiple times they will get to it as soon as they could.
i just got a clan of 5 banend for hacking litteraly an hr before this group came along
im just answer your questions why you gotta keep saying that
The admins will get to it as soon as they can.
because youre being VERY hostile for no reason an admin himself said it would be looked into Im not sure what more validation you need?
Did it show you a Disconnect message due to being banned?
.water i dont think youre reading cause i can pull up a text that the last mod said that they didnt even read ym post all the way they just decided to write something whiel ignoring me
and they admitted that,
I just got disconected and i clicked on rejoin didnt work then i restarted my game then the rustoria server wasnt there anymore
That sounds like a network connectivity issue and not a ban issue. Our ban website updates every 10-15 mins of active bans. If the issue persist don't hesitate to come back here.
great that was a mod that has NOTHING to do with dealing with hackers
Nah because i can still join other servers
an admin told you it was being delt with
or would be delt with
not sure what else you want
Attempt to join with an IP from #oldserverinfo
^
Im not on my pc rn
Try that next time you are on and if the issue persist come back here.
Ok
The issue should be sorted, try to reconnect in about 30 minutes if the issue persist then you'll have to wait on the appeal.
Ok thank you very much
No problem!
okay what you got to say now cause either a admin didnt look for shit or you guys dont care at all cus theey are litterally esp hacking and yall said they arnt?
i just got a clan banned fo 5 kids and now magically im not right about these other kids being hackers too?
If an admin has said they are not cheating, Chances are they are not, We look into every case individually.
youre fucking wrong
and thats sad you back that up without poroof and only saying what you feel like
Do you have proof you can send me?
fucking watch it? you can see me in my base getting shot thru walls
you see him triple headshotting from 100m in pitch dark
You can only see a fraction of what is happening, I assure you the players on not cheating.
i assure you they are.
Then provide me with some proof please.
and everytime i report i get the msg fromk facepunch the following day you admins ahve lied saying no they dont cheat yet i wake up next morning with 3 kids banned for cheaing
theres proof on his acc he has vac bans
VAC bans are NOT related to Rust
If you get a message from EAC tomorrow please forward it to me.
i will and what am i gunna get in return?
\a offlined base or a onlined base fucked due to hackers that you falled to call on?
We have clips of a dude cheating
The admin has responded. If you can send video of them cheating then send that in a ticket otherwise this is the end of the conversation.
!ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
If you are banned and want to appeal, please use !appeal in Discord.
Admitting in text is not a reason to ban
he is currently fucking cheating?!?!?!
sasays hes bored that why he cheats
we called him outyou watched but you say hes njot but he says he is
hes 100% baiting you
cuz you called him out in chat
ththat snot baiting
I believe there is nothing else to discuss anymore, please move to #general if you don't require support anymore
Like mentioned before, VAC bans are not related to Rust in any way
bbecause you guys are letting him do shit
Valve Anti-Cheat
without repurcussions
@open escarp
sad mods have to act this way but aight when i get futute bans im spamming them here till you guys take notice to someone who knows what their saying
The admins have responded. Move this to general as it is no longer a support conversation.
@spare widget did Rustoria host the Frost manhunt event?
FROST x RUSTORIA.CO - MANHUNT
Yeah 😄