support

[regal hatch]

ty @wispy loom

[tawdry jetty]

What’s up? Maybe I can help if he’s not available.

[wind trout]

yo did i fuck up my vip

im getting charged but in que

[mellow glen]

We are experiencing issues with VIP and are actively working on a fix

[stray marsh]

#payment-support

[wind trout]

are you saying to make a ticket irish

[stray marsh]

I am

[errant grove]

uh my ticket got closed was my issue resolved?

[regal estuary]

Scammer
https://i.imgur.com/cYSscAn.png

with pronouns

[wispy loom]

Cheers, seems to already be banned as you have no servers in common

[regal estuary]

🙂

[mellow glen]

go away

[delicate halo]

I got false banned on force wipe for "playing with hacker" and it wont let me appeal

[near halo]

my game crashed when it said your next in queue can i get skipped i have the clip

[mellow glen]

make a ticket in #payment-support

[near halo]

0270

[errant grove]

.

[mellow glen]

what as your issue

[near halo]

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

[delicate halo]

I was banned yesterday on force wipe

it still says that

[near halo]

same here

[near halo]

i have been waiting for 1 hr

3 for me

[delicate halo]

can I dm you my issue?

[near halo]

they said once we get an announcement the website is fixed we have to re apply

[mellow glen]

Its because our website is still having issues our admins are working through them as fast as they can

[mellow glen]

sure

[errant grove]

the VIP not working, i opened a ticket and an admin closed it..

[mellow glen]

Try opening a new ticket sometimes mistakes are made

[tranquil elbow]

So they're manually fixing VIPs now?!

I think I got excited a lil too early

[stray marsh]

No, the system is back online

[spiral osprey]

<@&274971100184576010> unban me pls

[wind trout]

vip still not working for me

[mellow glen]

open a ticket

[wind trout]

sigh

[wraith cipher]

i need to make a ban appeal too @mellow glen

[stray marsh]

What server?

[mellow glen]

submit one via #payment-support

[regal estuary]

I didn't know you helped out here, how you doing?

[mellow glen]

im chilling how are you

#general tho

[tardy stirrup]

is /s back up yet?

[mellow glen]

not yet

[idle flower]

@balmy cypress can you send me a message or add me , unable to msg you

[uneven nimbus]

Thank you for sorting my ticket @balmy cypress

[near halo]

Irish

[mellow glen]

@brisk cloak #payment-support

@stiff seal #payment-support

[near halo]

can someone look at my ticket please 0281

[wispy dirge]

Your case will be reviewed in the order in which it was received.

[sonic oxide]

is vip fixed yet ?

[balmy cypress]

Make a #payment-support and tag me inside of it

DM's are currently closed

[near halo]

76561198796457746 vip not working

[stray marsh]

#payment-support

[balmy cypress]

Should all be working now

[sonic oxide]

thanks

[delicate bobcat]

/ticket

[marble mantle]

Hey, @delicate bobcat

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[delicate bobcat]

@stray marsh

i logged into us long and i my q skip isnt working but i know i bought it

[keen valley]

what's pointin having VIP if server is ran from a fucking Toshiba washing machine 2008 model?

[stray marsh]

2009

[stray marsh]

#payment-support

[night crane]

ADMIN we getting Raidet by cheater team help WTF

WALLHACK debug camer

Help

N1 support

ADMIN MB COME TO THE SERVER ?

n1 support and i have vip xDDDDDDDD trash support ?

[mellow glen]

open a ticket #payment-support

[night crane]

and theny my looot is emty

i need to open a ticket loook at the raid

and dont say me what i need to doo wtf

[mellow glen]

yes because you spamming is gnna solve the problem

[brisk bluff]

@night crane you need to make a ticket, admins are very busy, when they get a chance they will check your issue out 🙂

[pulsar imp]

#support https://steamcommunity.com/profiles/76561198058415760/ problem with the vip and the queue

support https://steamcommunity.com/profiles/76561198058415760/ problem with the vip and the queue

[stray marsh]

#payment-support

[cedar cargo]

how do i check who has top hours in a server

[pulsar imp]

support https://steamcommunity.com/profiles/76561198058415760/ problem with the vip and the queue

[stray marsh]

Open a ticket.

[pulsar imp]

how did i open a note ?

how did i open a note ?

how did i open a note

[acoustic portal]

Any admins to talk about my ban? I had a timer to see when i was going to get unbanned but it is not appearing.

It was a 7 days ban, it should expire tomorrow...

[pulsar imp]

support https://steamcommunity.com/profiles/76561198058415760/ problem with the vip and the queue

[sonic ingot]

yo admins wheres music bot????

[crystal crag]

hello need help

[mellow glen]

with?

[viscid forge]

@balmy cypress VIP not working again. PLZ help. Thanks!

[mellow glen]

dm him with your Steam ID

and your issue

[viscid forge]

i cant dm hijm

i have tried

[mellow glen]

open a VIP ticket in #payment-support

[viscid forge]

i did

[crystal crag]

i just tried to join eu medium and i got disconnetced because of hack. and idk why. i never hacks

[viscid forge]

im just in a 90 person

[mellow glen]

youll have to file an appeal

[viscid forge]

q

[crystal crag]

file what?

and where

[mellow glen]

a ban appeal

[viscid forge]

it breaks every freaking month .. wasnt so irritating when i didnt work .. but now i do .,. and have very limited time to play

they shouldnt have only 1 admin .. an EU admin at that .. avail to help./

[mellow glen]

#feedback-suggestions would be the best place to voice that idea

[crystal crag]

where can i file ban appeal

[marble mantle]

Hey, @crystal crag

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[mellow glen]

although with our website issues you might have to wait until they are resolved

[crystal crag]

its says i dont seem to be banned. but cant join the server

[mellow glen]

unfortunately our website is still undergoing maintenance you can either wait for it to be resolved or open a #payment-support

[keen valley]

yay another DC

[wispy dirge]

What server are you being DC'd from? And what is the error

[low drum]

@stray marsh what does https://gyazo.com/2073526f3902d63013574abe5b08bd76 this mean

am i unbanned?

[livid tapir]

Yes

[low drum]

im still banned

[livid tapir]

No

[low drum]

i loaded in

[livid tapir]

You should be banned and you got unbanned over an hr ago so you should be able to access rustoria servers

[livid tapir]

Verify your game files and if the problem persists probably a good idea to @ Irish about it

[low drum]

@stray marsh It still says im banned when I loaded in?

i verified files

[compact parcel]

dm me

[viscid forge]

is there anyone that can help with VIP .. PLEASE>

[brazen vapor]

bluffy how long have you been waiting in here for?

[viscid forge]

this is so lame .. ive been in queue for over an hour .. still 81 .. and i HAVE FREAKING VIP .. but they have no one useful on for US time zones.

[brazen vapor]

thats the same thing thats happened to me

[viscid forge]

this is the bleepin third month in a row.

happens EVERY wipe.

[brazen vapor]

its the second time its happened to me

[mellow glen]

put in a ticket

[viscid forge]

its fine .. i mean shit happens .. but they need to have someone available to help people 24/7 for the first weekend of a wipe

if they are going to charge for a service they cant seem to provide with any regularity.

[compact parcel]

Have you created a vip ticket in #payment-support yet?

[viscid forge]

yes.

over an hour ago

i tried mess Luke and Gareth and Ryan

but they dont accept messages at this time

unacceptable.

finally .. ty baby jesus.

[brazen vapor]

I'm having the same issue

and I made a ticket as well

[hybrid cedar]

how do you talk to an admin

@stray marsh

[compact parcel]

If you have made a ticket it will be looked into. I am sorry for any delays, and any inconvenience caused by this. If you have created a ticket ensure you have included all relevant information to ensure the situation is able to be dealt with as quickly as possible

[hybrid cedar]

thanks

[wild mantle]

is Rustoria Eu Small down?

[sullen cove]

Yea

[near halo]

ye long timed out for a lot of people too

not for all

[mellow glen]

give them time to restart

[near halo]

Wasn't a restart

[mellow glen]

when servers go down

[pale shoal]

my whole game froze and crashed lol

[mellow glen]

they need to restart

[near halo]

and wasnt down

[mellow glen]

to come back on lone

im talking about EU Small

[near halo]

oki

[wild mantle]

The game said Connection attempt timed out

[mellow glen]

EU small is down

please allow 10 minutes for the server to come back online

[pale shoal]

10x no bp is also down?

[nocturne pasture]

Any admin can answer my ticket?

[wild mantle]

Eu small still offline, any news about that? Is restart in progress?

[sullen mist]

who help me

[mellow glen]

with?

[wild mantle]

@mellow glen can you ask more info about Eu Small restart?

[mellow glen]

looking into it

[foggy herald]

yes please thank you

[wild mantle]

I hope no rollback

[brazen vapor]

I made a ticket almost an hour ago, are you guys that swamped?

[jaunty zenith]

[mellow glen]

yes

[acoustic spoke]

marg bar amrika

[mellow glen]

we have been receiving tickets nonstop for the past 2 days

[dusk cape]

R.I.P

[wild mantle]

Is Eu Small dead? No more info?

[mellow glen]

still being looked into

[safe bloom]

hello i got a message i won glory skin ak47 is it real or a scam. said to be through rustoria

[wild mantle]

Scam of course

[mellow glen]

its scam

[brazen vapor]

lmao

[safe bloom]

ok thank you

[spark drum]

i wanna fucking sleep

[wild mantle]

I just want to close all my base doors 😂

[mellow glen]

good news is that if youre not on noone else is

[wild mantle]

... I know but if I'll go to sleep and the others can connect I will be fucked 🙂

[brazen vapor]

Are there any admins available, all I need done is to have my vip fixed, I don't think is takes very long

[wild mantle]

Still waiting for this reason

[near halo]

Hey, how long since u bought ur VIP ?

[brazen vapor]

@near halo I bought it on Wednesday

[neat nova]

@near halo is the website back up so i can appeal now?

[near halo]

the appeal was working all the time

[near halo]

Then please dm @balmy cypress with ur steamID and ur issue.

[neat nova]

thats not what Caelifera told me

[mellow glen]

Luke has dms off rn

he will have to open a VIP support ticket

[near halo]

@brazen vapor make a ticket on #payment-support channel like water said, the (VIP support) one.

[brazen vapor]

I legit did an hour ago

I put my id and the server

[near halo]

try now https://bans.rustoria.co/

[near halo]

if u already submit a ticket for VIP support, please be patient, admins will help u ASAP. Sorry for the inconvenience.

[neat nova]

still doesnt work

[near halo]

does it keep saying that ur not banned ?

[neat nova]

yeah

[near halo]

Can u send me ur steamID ? dms

[neat nova]

yeah

[near halo]

https://steamid.io/ u can get it here

[tardy stirrup]

fix /s pls

[wispy dirge]

We are working on this issue at the moment.

[urban sleet]

why did Luke unadd me

[wraith cipher]

can i please have help with my ban...

[urban sleet]

no

[wispy dirge]

?appeal

[marble mantle]

Hey, @wraith cipher

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[wraith cipher]

i tried and it said i was unbanned wait 5-10 minutes that was hrs ago

[mellow glen]

The site is still having issues

in the meantime fill out a ticket

[fresh quartz]

I need help

[mellow glen]

with

[wraith cipher]

aight i made a ticket, is there any chance i get unbanned tonight or nah?

[mellow glen]

depends how many tickets are infront of you

[livid hamlet]

Why i can't connect to Rustoria.co - EU Main ?

[brazen vapor]

Ryan ive been waiting for two hours lmao

[livid hamlet]

It says come to discord

can anyone help me

[brazen vapor]

can anyone tell me how long it will be before my ticket gets read, I feel like two hours is a bit long

[near halo]

Rustoria is a huge community that means we have thousands of tickets everyday, please be patient ur ticket will get an answer ASAP.

[near halo]

does it say any name ? like Come to discord "name" ? a person name

[near halo]

appeal answers take 1-3 business days.

[wraith cipher]

bro @mellow glen i did what you told me n they gave me the bans.rustoria.co again...

[median monolith]

@stray marsh can u respond to ur dms its important

[near halo]

https://bans.rustoria.co/ the ban appeals must be submitted here.

[median monolith]

@stray marsh

[fresh quartz]

Help

[near halo]

Please dong tag unnecessarily staff members in chat, wait for him to answer u.

[near halo]

Hey, how can i help u ?

[median monolith]

sorry 😦

[near halo]

dont worry, its not a big deal, just be patient

[median monolith]

🙂

[near halo]

Please submit a game ticket in the #payment-support channel.

[severe carbon]

Ma fault og

[wraith cipher]

bro im sorry but like if one more fkn admin tells me to do that shit im gonna get pissed that shit dont work

[near halo]

if u got banned, the appeal website is that one https://bans.rustoria.co/.

[wraith cipher]

it doesnt work

[near halo]

What does it say ? send me a ss on dms please

[vocal palm]

hello

[near halo]

Hello, how can i help u ?

[vocal palm]

im in the waiting for support call

[near halo]

/s dont work for me on 3x not sure why

[random kite]

doesnt work for anyone @near halo

[median monolith]

can someone get irish please

i cant send him messages

[near halo]

does it still not working ?

[median monolith]

@near halo father cream can u contact irish for me?

[near halo]

I cant do that, but how can i help u ?

[random kite]

yea still doesnt

[near halo]

so u did right now /s and didnt work right ? or u did it earlier but not now ?

[clever jetty]

hey I'm a litte frustrated right now

I logged off lastnight as I was in my base and had all my best loot on my body .. when I woke up I was nakked and had nothing on me

I would like it if a mod or admin could tell me what happened and if I could have my stuff back that would be great

[hard plover]

yo i just got banned from rustoria 5x trio for teaming

[viscid forge]

prolly fell asleep with your feet hanging out ur base

[hard plover]

i have 880 hrs

[clever jetty]

you cant take shit off people when there bodies are hanging out the base anymore

[hard plover]

and i was trying to help 20 hr players build so they let me auth on tc

and i imediatally got banned

i was legit trying to help new players build and sum kids i killed snitched to admins or sum

i was jsut wondering what i can do to reverse it

[blissful girder]

hello i need an admin

[clever jetty]

so do i

I would like my things back please

[hard plover]

Does anyone know if the admins even go in waiting for support?

[wispy dirge]

You go there and they drag you.

[near halo]

admins do not interfere with the game play, the reason why u woke up naked its unknown to us, sorry but there is nothing we can do about it.

I dont understand shop should be fixed immediately

[near halo]

!appeal

[marble mantle]

Hey, @hard plover

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[short geode]

lmfao /skins still doesnt work on aim train what a fucking joke

is there a reason why this is happening???

[haughty sail]

when is shop getting fixed

[short geode]

next year

https://tenor.com/view/funny-very-sloth-slow-gif-15401812

mods rn

[near halo]

it should of been fixed in a matter of minutes

[near halo]

our staff is working on it, it going to be back up ASAP, we are sorry for the inconvenience.

[tranquil elbow]

That is hilarious ☝️

[near halo]

Sorry but not fast enough

[haughty sail]

fr

[north crest]

we still do recieve the tickets from in game, we just cannot respond to you. Feel free to use it, or you can also use #payment-support

[timber raven]

<@&864870863957393458> the shop on x5 eu No bp is down

[near halo]

Cant usemy /s

[timber raven]

Same

[near halo]

relogged multiple times and it tells me i need to make a ticket

[hushed holly]

guys mu shop wont open

[near halo]

@timber raven @hushed holly @near halo its a general problem, we are working on a fix. Sorry for the inconvenience.

#announcements

[timber raven]

Okey thx

[near halo]

Thank you

[acoustic spoke]

ofc when i drive helli server time out.....................

[tacit swan]

!appear

!appeal

[marble mantle]

Hey, @tacit swan

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[tacit swan]

my friend got vpn ban

his steam id

https://steamcommunity.com/profiles/76561199079695205/

[rough ermine]

anyone else having problems connecting to eu medium

[tacit swan]

i have problems connecting to eu main

i cant search it

[jaunty zenith]

i have problem for eu small

[tacit swan]

dash

[open laurel]

OK i need to know NOW
WHY CANT I JOIN THE SERVER

[tacit swan]

you got offlined

i cant too

[open laurel]

I literally just lost an M2

[tacit swan]

ur base got offlined

[open laurel]

IN THE MIDDLE OF AN OFFLINE

Ik thats why i am mad af

[tacit swan]

and we went counterd

[open laurel]

<@&274971100184576010>

[robust walrus]

Type F1 for console and copy and paste: Connect main.rustoria.uk:28015

[robust walrus]

What's up?

[trail shore]

/ticket

[marble mantle]

Hey, @trail shore

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[trail shore]

!appeal

[marble mantle]

Hey, @trail shore

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[normal wyvern]

@stray marsh

[mossy spruce]

Why does entering the server after restarting show that I am a hacker?

[tacit swan]

YCC]

[silk sage]

any mods on wanna help me with some hackers that are about to raid me? i've submitted a ticket about racism previously and noted they may be hacking as well

[radiant oak]

why is eu small down

[silk sage]

i literally have a recording of him blatantly cheating but i cannot attach it in disc because it's 1 min long and is 100mbs+ i guess i'd love to screen share it

[compact parcel]

Hello @silk sage ,

If you believe a user is cheating I highly suggest creating a ticket in #payment-support stating the users name, server location, and the infraction you believe the user is committing. If you have any evidence we advise uploading them either as an unlisted youtube video, or onto streamable.

[rain wind]

nat u still hoard minis on me

[silk sage]

on it i had a ticket open just now one sec

[rain wind]

rustafied med

[near halo]

Why aint shop being fixed

[rain wind]

LOL

[compact parcel]

Believe you mean trio, and I hoard on any servers I play ^-^

(remember this is a sup channel, #general for other convo)

[potent falcon]

put the clip into streamable

[silk sage]

how

[mossy spruce]

I was not used. Why did hackers prompt me to be a hacker?

[near halo]

@compact parcel eu small been doing for a while now

[compact parcel]

Thanks for bringing this to our attention, we are currently looking into it!

[rain wind]

@compact parcel i remember building beside you and kvalt so long ago you would have all 7 minis on the server

[near halo]

no worries , hope gets fixed soon

[compact parcel]

We would have upwards of 14 I believe haha

back when there were only 16 per map

[versed nebula]

!appeal

[marble mantle]

Hey, @versed nebula

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[jaunty zenith]

where is @eager terrace ?

[near halo]

@compact parcel is there going to be huge roll back ?

[pulsar imp]

eu smallll

[jaunty zenith]

zzzzzzzzzzzz

[ember portal]

hmmm i have ban for nothing (ez)

[jaunty zenith]

eu small is down like 1hr

[compact parcel]

We are currently looking into the issue, it should be up shortly

[supple karma]

are u sure about this, send me your social security nr

[turbid sphinx]

How to cancel VPN ban

!appeal

[marble mantle]

Hey, @turbid sphinx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[prime wadi]

3x dosent work

[steady grail]

H

Hi

[ivory jewel]

Hello, when EU small will bi on?

[steady grail]

ANY ADMAIN HERE ?

[jaunty zenith]

we dont know 😦 w8ting like 1hr and half

[turbid sphinx]

0.0

[vagrant bough]

yo where do i make a ticket about bans i got wrongfully banned

[compact parcel]

If you would like to appeal, you can appeal @ https://bans.rustoria.co

[turbid sphinx]

how long will the appeal be settled

[raven mist]

Its being worked on! Hopefully soon!

[brazen heart]

disconnected

[vagrant bough]

how long do appeals take? its my first wipe back in 3-5 months

[compact parcel]

For this specific case, if you want to hop in waiting for support I can assist you this way

[vagrant bough]

word

[compact parcel]

Usually it is 1-3 buisness days, but im able to assist you this time via vc

[vagrant bough]

word im waiting then

[rich parrot]

Is the administrator there?

Why are my team members suddenly forbidden to join the server and prompt hacker. But the other team members don't have any problems

[near halo]

Eu small@down for like 2 hours now

[neat pumice]

#announcements Sorry for the wait!

[neat pumice]

If your teammates are banned, they should submit a ban appeal @ https://bans.rustoria.co/

[woeful lotus]

So their rebooting the server or trying to fix it in any other way?

[neat pumice]

If you read announcements, this is a problem with our ISP, they are indeed working on the issue, but said issue is sadly out of our control.

[woeful lotus]

Ohh okay was just to braindead to understand the announcement since I dont know what sleep is ^^

[neat pumice]

No problem at all, we're here to help 🙂

[grand dew]

Uhm, is anyone else stuck at warming prefabs on EU long?
im waiting for 5 minutes now after my normal connection fell out and i switched to mobile

[pallid garnet]

hi , i can't find any of rustoria servers : O

[woeful lotus]

Great 🙂 are you telling us in annoucements when they fixed their issue or in any other discord chat?

[undone lance]

@robust walrus

some1 drag

[near halo]

All good man:) just hope it gets fixed soon

[grand dew]

@neat pumice you have any idea why im stuck at "warming prefabs 2908/2908" for like 15 minutes now? could it be that something of my account is bugged serversided cause i got disconnected?

[neat pumice]

What have you tried so far to resolve the issue?

[neat pumice]

Me too!

[steady grail]

Any admains here？

[undone lance]

@neat pumice can u check my ticket pls #883630971210072066

[grand dew]

restarted rust - rebooted PC and connected again and still stuck at the warming prefabs

[raven mist]

@steady grail whatsup?

[cedar cargo]

ay i got a quick question for admin

[steady grail]

I am in waiting for support

[raven mist]

@steady grail cant join vc right now but feel free to dm me

[steady grail]

yes

[cedar cargo]

so if someones in a team of 5 on the 10x server and they wanna join our clan of two and they leave their clan and join is that bannable?

[steady grail]

sure

[cedar cargo]

like im talking bout join our clan and not play w the other clan again

[raven mist]

Thats possible, but theyr not allowed to join back to their old clan

[cedar cargo]

yeah thats what i was tryin to say

cool thank you

[raven mist]

👌

[grand dew]

just to be save im validating game files now

[undone lance]

@raven mist #883630971210072066

[raven mist]

?

[undone lance]

#883633928236318751

[neat pumice]

Good idea, lmk how it goes 🙂

[grand dew]

went trough without problem, after starting and trying to connect it showed me "eac temporary server ban 0 minutes" and now im loading in again but stuck at warming prefabs again...

[raven mist]

You can add the link in your ticket

Upload the screenshot first

Make a new one with the screenshot in it and refer to your old ticket ^^

[brazen heart]

why didn't you notify us that the servers are working again

......

[grand dew]

rebooted both routers, changed my steam PW and now it works... looks like your server tought i was DDOS'ing it and i frkn dont know why.... 😠

[final zenith]

Kid on rustoria main just lasering us. level 0 account two frinds and year old account and his spray is super straight
76561199046365973
hes hardcore cheating not even trying to hide it
GULAG WARRIOR is his ingame name

[toxic fjord]

My friend was temporarily banned by the game and I was kicked out of the server. I hope the administrator can lift my banBut when I went to appeal, it showedYOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

[delicate halo]

I got false perm banned yesterday on force wipe for "Playing with hacker" none of my teammates were banned and are still fine. and whenever I try to appeal it says it seems I have not been banned.

[near halo]

Sil dosent work?

[silent trout]

is there any staff working on vip tickets?

[glad plinth]

Hey!
I was banned for "playing with a hacker", but I have all one teammate and he is not a cheater. He was not banned from the server and still fine. My Steam Profile https://steamcommunity.com/id/warp24/

[torn pawn]

https://bans.rustoria.co/ appeal your ban here bud

[glad plinth]

After the application, it says that I am not banned, but I still cannot log into the server

[delicate halo]

same here

[toxic fjord]

Why did I keep showing that I was not banned when I filed an appeal at https://bans.rustoria.co/, but the server put me up yesterday because of Playing with hacker My friend just temporarily banned the game until now I still can’t access https: //bans.rustoria.co/appeal

[delicate halo]

I keep trying to appeal a ban for playing with hacker after the force wipe on 9/2/21, it says that i'm not banned when I try to appeal but I still cannot access the server

[toxic fjord]

yes

[glad plinth]

same

[neat pumice]

Rebooting the router often resolves issues like that, glad it worked itself out 🙂

[wispy loom]

Please make an in-game ticket with the details in #payment-support

[unborn tendon]

Hello, dear administrator, our team was kicked out of the server because it was associated with cheaters, but I sincerely want to tell you that our team has been playing on the server for 12 months. It is an anchor team. Some of the team are our fans. We don't know when they started the cheating software, We hope that the administrator can forgive our team's loopholes in team formation. In the future, we will strictly screen our teammates to ensure that there will be no next cheating. We will strictly abide by the server regulations. This is the first time there is a problem and the last time there is a problem in our team(my steam id https://steamcommunity.com/profiles/76561198823168460/)

[hard sigil]

Why did my points get reset 6 times yesterday?

[copper night]

!appeal

[marble mantle]

Hey, @unborn tendon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[delicate bobcat]

!appeal

[marble mantle]

Hey, @delicate bobcat

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[tacit swan]

!report

[marble mantle]

Hey, @tacit swan

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[tacit swan]

https://steamcommunity.com/profiles/76561197963125896/

this guy is cheating

on eu main

[tacit current]

Please make a #payment-support

[untold compass]

hellow, i need Sir @balmy cypress

[wispy loom]

For VIP I suppose? You can make a VIP Support ticket in #payment-support and tag him in there

[untold compass]

nope

[wispy loom]

What do you need help with?

I believe he still has his DMs disabled for now

[untold compass]

i now it, i still wait

[brisk forge]

<@&274971100184576010> i bought vip on the wrong server, i wrote to the admin Jacob and he told me that he gave me moved my vip to the right server but he didnt and he also deleted my vip from the other server

[spiral osprey]

<@&274971100184576010> unban me pls

[tacit current]

?appeal

[marble mantle]

Hey, @spiral osprey

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[tacit current]

Probably best that you make a #payment-support.

[near halo]

<@&274971100184576010> Its been over a couple hours whys the shop in 3x still down thats key to your modded servers should of been resolved in minutes

[zealous kettle]

If it was that easy to resolve it in a few minutes, it would have been done already. Please refer to #announcements for more information.

[zealous kettle]

Please create a VIP support ticket, #payment-support.

[muted aurora]

what goes on the server that has 42 people mondays

I cant move

<@&274971100184576010>

[wispy loom]

What's your ping?

[muted aurora]

127

[wispy loom]

Can't move at all?

[muted aurora]

im in portugal

i only can open the map

[wispy loom]

Have you tried restarting your game?

[muted aurora]

yes

what i can tried?

[wispy loom]

Are you able to show me in waiting for support?

[muted aurora]

yes

i cant spek

bruh now i can

srry

[wispy loom]

No problem

Good to see it's fixed

[muted aurora]

bye

[wispy loom]

Let us know if you need help with anything else

[steady radish]

I need help again with vip. It charged me again and im not playing on your server

[wispy loom]

Please make a VIP Support ticket in #payment-support

[untold compass]

Dear @balmy cypress , give me 10 minutes

Please

[hollow island]

when will the shop on 5x eu work?

[knotty talon]

We are currently working on the problem, we are not sure about when it's going to works again.

[hollow island]

ok

[wet thicket]

how to activate vip
?

[wispy loom]

VIP should work after purchasing

If it doesn't, please double check if you purchased for the right server with the correct Steam account
If this is the case, make a VIP Support ticket in #payment-support

[wet thicket]

it does not work, I re-entered the game 3 times

[pallid heron]

Are the tickets that you submit on the servers the same as the in game ticket on discord?

[wispy loom]

Yes

It's a temporary solution until tickets are functional in-game again

[steep sentinel]

I was given a ban by the server for jumping into a wall knocked out with a spear , I go in, open a couple of doors and fly out with the words disconnect hacking
how to solve the problem
and in the chat he writes when I go in every time that the server kicked me for cheats

[wispy loom]

!appeal

[marble mantle]

Hey, @steep sentinel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[balmy cypress]

Just checking, this was resolved after we spoke, right? 🙂

[steep sentinel]

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

[wispy loom]

I'll DM you

[near halo]

/auth]

[wispy loom]

!link

[marble mantle]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

im gay

[untold compass]

@balmy cypress Sir my team was again banned for dubious reasons, I ask you to personally understand this situation, perhaps admin abuse

we again dons sleep two days and after we go break we get banned

there is an assumption that we are banned by the same person

[near halo]

When the daily restart happened me and my teammate got logged in the underwater labs and when we logged back in we were dead and said we died to ourselfs

it there anyway we can get this back?

[untold compass]

nope zen its game play

[near halo]

yeh thats shit

[untold compass]

it's done so that the labs are not abused

[wispy loom]

Ye we can't help you with that unfortunately, we don't interfere with gameplay

[pallid heron]

@wispy loom does that mean my Ingame ticket on the server won’t be seen?

[wispy loom]

I'm not sure if our in-game ticket system is fully functional again

To be sure, make a ticket on our Discord for now too

[pallid heron]

Ok sounds good.

[near halo]

Any ETA when shop will be up ingame?

[feral prawn]

Hello, i need help. i want to get a script check

[balmy cypress]

No ETA for now, it will be resolved as soon as possible though.

[balmy cypress]

Hey, on yourself or another player? I think you'd be best to make a #payment-support

[feral prawn]

on me

bcs i get banned for playing with a hacker but i enterd in a group and get ban in first 2 h playing with thme

[wispy loom]

Getting banned for playing with a hacker is exactly what it says

You didn't get banned for cheating/scripting yourself

You can appeal on https://bans.rustoria.co
Let me know if you have any difficulties with this

[feral prawn]

and i get banned for this? permanent because a idiot playing in our zerg ?

with cheat?

[wispy loom]

Where did you read that it is permanent?

[feral prawn]

idk it dont say anywhere but im saying

[smoky hedge]

eu main is down @wispy loom

[wispy loom]

Thanks, I'll forward it to the correct people

[untold compass]

Dear Luke can't make a ticket

https://i.imgur.com/PiBxoo1.png

[wispy loom]

I'll DM you

[unborn tendon]

what is the problem with .co eu main?

i cant find server

[wispy loom]

Seems to be down right now, working on getting it back up asap

[smoky hedge]

""

[pallid heron]

Wtf where did my ticket go

[wispy loom]

Server is back up
connect main.rustoria.uk:28015

[smoky hedge]

already in im speed 🙂 thx

[chrome gulch]

how will i know when i will get unbanned from the server?

[wispy loom]

Have you made a ban appeal on our site?

[chrome gulch]

yeah

[glad plinth]

guys problem with a ban for "playing with a cheater" is fixed or not? i cant play all day 😦
and cant appeal that ban because system dont see that im in ban too

[wispy loom]

I see you're verified, you'll get notified by our bot on Discord

[wispy loom]

I'll DM you

[chrome gulch]

my steam isnt linked to this discord

[pallid heron]

@wispy loom my ticket is gone or something. I didn’t get a transcript and I didn’t close it. What happened

[feral prawn]

i have the same problem

[wispy loom]

I'll DM

[chrome gulch]

@wispy loom you made me an unlink request has it gone through yet?

[wispy loom]

I'm not sure, can't check that for you unfortunately

[wispy loom]

Not yet as I see it

[chrome gulch]

dang so i wont get the notice from discord bot

to see when i will be unbanned

[wispy loom]

Then you'll have to keep an eye on the site

[chrome gulch]

ok thank you

[pallid heron]

Is there a list of the recent banned players?

[wispy loom]

No, not a public one

If you'd like one, feel free to suggest it in #feedback-suggestions

[pallid heron]

Hmm I’m guessing my ticket disappearing doesn’t mean the player got banned?

[wispy loom]

Do you know the ID still?

Best bet would be to msg an admin with your ID to ask what happened to it if you didn't get a transcript

[pallid heron]

0382 I think

Ok appreciate it

[untold compass]

Dear @balmy cypress Of course, I would have thrown a discussion here like last time, but all is already lost. And I want substantive proceedings.

I can't write a ticket, because I'm supposedly not banned

[olive fiber]

what time do i get unbanned tmorrow it dont say

<@&274971100184576010>

[copper night]

whatever time you can banned

please dont ping admins

if you were banned at 7pm you will be unbanned also at 7pm etc

[olive fiber]

i dont know what time i was banned at

[copper night]

do you remember what time of the day

[olive fiber]

no

[copper night]

was it before you had lunch or dinner etc?

[olive fiber]

couldnt tell u i honestly dont remember it was like 6 days ago

i have shit memory

[near halo]

So is it just me or is the shop really broken?

[wispy loom]

Still not functioning properly, we're working on getting it functional again asap

[near halo]

Alright, thank you Cae.

[strong mauve]

so are vips still broken? bought vip on thursday and still am in queue

tired of making tickets and waiting 40 minutes for a skip

https://steamcommunity.com/id/skrtss/

[near halo]

i bought vip aswell and can't skin anything

https://steamcommunity.com/id/2413213123123/

theres no que but im assuming my vip is not working at all

[balmy cypress]

Which server?

[near halo]

us rtg #1

[high valve]

is there a admin i can talk with (not luke)

[balmy cypress]

Make a VIP #payment-support

[balmy cypress]

[wispy loom]

What do you need help with?

[high valve]

@wispy loom private with an admin please

[wispy loom]

Then you can just DM an admin

[high valve]

they all have the no reponse on

[wispy loom]

Without giving any details, what is it about roughly?

[deft karma]

hey guys does anyone know why the game crashes during the server loading ?

[wispy loom]

Don't have an answer to your specific issue

Is it a consistent thing?

[deft karma]

yes since the submarine update

[wispy loom]

Try verifying your game files in Steam after closing your game

[deft karma]

it just keeps crashing every time i try to log in a server

how can i do that

[wispy loom]

https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

[deft karma]

thank you

[glass carbon]

hello, we're thinking of recruiting a member that has another steam account with a game ban for rust from 1000+ days ago, would it be against server rules for him to play rustoria now?

he's playing a different account now, and as far as I know, no cheating/scripting involved

[drifting rain]

Lmaoo never trust a previous cheater it could come back get your whole team banned

Your taking a gamble on him

[sharp vine]

you can try, if he's not cheating he wont get banned i would be careful. The ban is 180 days since previous vac ban to play in rustoria

[glass carbon]

he won't be banned for ban evading?
it's EAC, not VAC

[drifting rain]

Agree, use extreme caution bc people who cheat can't be trusted after that

[sharp vine]

oh sorry in general ban, but remember its a big risk

if he toggles your whole team is done for

[zealous kettle]

As long as their gameban is over 180days, you'll be fine.

[drifting rain]

May I ask why you want the reputation of playing with a previous cheater anyway. Itd not a good look

[zealous kettle]

#general

[drifting rain]

#coolstorybro

[near halo]

why is my booster and steam kits not coming through when i /auth

[tardy horizon]

I logged into the server for the first time, and I got banned here

wtf

[drifting rain]

Lmaooo was it by eac bc if so well them your just a cheater

[tardy horizon]

ahahahaha

I have no ban on any server

KEKW

[wispy loom]

What is the kick message?

[wispy loom]

Did you just link your accounts?

Might take a bit to sync

[drifting rain]

Yeah that'll determine what happend

[tardy horizon]

Banned:Hacking

[drifting rain]

Well then there ya go

[wispy loom]

I see, please make a ban appeal at https://bans.rustoria.co

[drifting rain]

Lol these things don't usually lie. So yeah as he said make an appeal and maybe it is a false bab

Ban

[candid scaffold]

i get that the points system and /ticket has been fixed but when is the /shop going to be fixed?

[near halo]

When they wanna fix it

[sharp vine]

We are working on the matter please be patient

[winter wind]

How do i talk to a admin

[sharp vine]

What do you need?

[winter wind]

I think there is a cheater on your us rustoria small

[sharp vine]

then a ticket will be the fastest way

[sharp vine]

!ticket

[marble mantle]

Hey, @winter wind

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[winter wind]

it says i cant type there

[sharp vine]

hmm try /ticket add <message>

[hard pier]

im pretty sure a player called smke is cheating on rustoria 10x

[drifting rain]

Do a ticket

[near halo]

are you guys

going to fix the /store today?

[stray marsh]

#announcements

[hard sigil]

why have my points been reset again

after force like i had 40 yesterday bc of force and i have 0 now and the icons dont come up

[fallow pine]

anyone have screen shots of the store pages?

[hard sigil]

ah yes very good

[stoic dust]

Why the heck i got 1h banned for saying "Olipa kivasti sanottu taas" to my friend in chat and it means Well, nicely said again in finnish. Whats the issue there is it couz its not english or what?

[timber quail]

My ./s still isn’t working

[near halo]

same here

[wispy loom]

Working on getting that sorted too, thanks for the message

[wispy loom]

What does it return in chat?

[hard sigil]

no problem

[near halo]

An unusual error occured, please make a ticket telling us about it
@wispy loom

[timber quail]

Yea what kubus just said

[wispy loom]

Which server is that on?

[timber quail]

I’m on eu 5x Zeus no bps

[wispy loom]

Let me see if it works for me

Seems like shop is not fixed for every server yet, working on getting that working too asap @near halo @timber quail

[timber quail]

Ah ok

Do you maybe have like an et?

[wispy loom]

Unfortunately not, trying to get it back up as soon as we can

[muted kestrel]

where can i submit support ticket

[wispy loom]

What do you need help with?

[muted kestrel]

ban appeal

[wispy loom]

!appeal

[marble mantle]

Hey, @muted kestrel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[muted kestrel]

ty

[near halo]

ay @wispy loom

the eu zeus 5x bps has the /s bugged too

just saying

[wispy loom]

We're aware and actively working on getting it fixed for all servers, thanks for the message though

[hushed holly]

@wispy loom i keep getting this message

i cant upload images

well

everytime i try to load in it says Is steam down? Please wait and try again

[wispy loom]

Where does it say that?

[hushed holly]

well it just stopped it but it happened when i was in the main menu trying to load into Zeus 5x NA

[wispy loom]

Ah that can be a temporary Steam outage or a local network issue

[hushed holly]

oh okkkk

[near halo]

how to verify

for kit discord

[wispy loom]

!link

[marble mantle]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

/auth

[marble mantle]

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[past coral]

Hi !

Help please

I was charged 7.99 pounds for a VIP that I didn't buy!

[stray marsh]

#payment-support

[neon matrix]

Can you guys fix the shop on no bps solo duo trio

5x

[agile vector]

hey in x3 server no bps /shop no work

[tender pebble]

hey i need help cuz I was banned last force for association but everything got cleared up and everyone got unbanned but i forgot to appeal lol

[wispy loom]

!appeal

[marble mantle]

Hey, @tender pebble

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[wispy loom]

We're working on getting the shop functional on all servers asap @neon matrix @agile vector

[agile vector]

okey

[neon matrix]

ok thanks

[agile vector]

and i have other problem

whit tw autorization

i have this error

[wispy loom]

Twitch and YouTube are known to not be working

We're working on Twitch to be working again soon, but not sure when YouTube will be available again

[agile vector]

a okey

tx

[near halo]

Its been a while man

[brisk forge]

g

[stiff wing]

@wispy loom Help

you think you can help me with that or do i need too wait full time?

[near halo]

Hello... I paid for Vip but it doesn't work

[wispy loom]

I can't help with that so you'll probably just have to wait it out

[stiff wing]

shit okay

[near halo]

My account steam Steam ID: 76561198018688670

[wispy loom]

Make VIP ticket please in #payment-support

[near halo]

dont know how to do it.... Easy to take my money but apparently not for giving me the service

[wispy loom]

I just told you where to get support

Make a ticket in #payment-support please

[lavish basalt]

Can admin drag me from waiting for support <@&274971100184576010>

[sharp whale]

Randomly when Im running a bear from god knows where comes striaght to me and kill me. like OPEN FIELD and it comes from behind me. Theres times im AFK and they come from no where can go striaght towards me. stg an admin be spawning these shitty ass animals

[opaque palm]

Can I speak to you

[dreamy sable]

what the fuck is going on on main fix the constant lag spikes i keep crashing and its fucking up ever aspect of playing

[wispy loom]

Your game crashes?

[dreamy sable]

no server wide lag spikes

everyone in chat says laggggg

[wispy loom]

EU or US?

[dreamy sable]

us

its been going on for 2 wipes now

[rain locust]

whats wrong with us long ...??

keep on getting lagg and teleport back for (40 second)

[lone pike]

my vip randomly isnt working us long and still says active on the website

76561198298466665

[mellow glen]

open a ticket in #payment-support

[lone pike]

k

[near halo]

I wonder why I can't appeal.

[mellow glen]

its not that you cant deny

its that your appeal was Denied

[rancid furnace]

XD

[near halo]

I didn't do anything, but I was banned for Player With Hacker. / This was about 10 days ago.

[rancid furnace]

MAYBE just maybe! Dont play with a hacker? Then you and your team wont be considered cheaters?

[near halo]

But all of our team members didn't use cheating.

[lone pike]

its called association

[rancid furnace]

only takes one

[near halo]

Is it permanent if I'm banned as Player With Hacker?
😦

[lone pike]

probably not perma

idfk tho xD

[sharp whale]

realistic? The AI is still buggy you can walk next to them but they come out of nowhere and kill you. at night they go after you, during the day they just sit there

[near halo]

😦

[near halo]

is my vip ever going to work b4 it expires

[copper night]

Should be 7d but it shld also say the time remaining when h connect

[lone pike]

u gotta make a ticket @near halo

[glossy mantle]

Hey skizzy?

Or whoever is an admin that can help me get unbanned

I got banned for playing with a "hacker" that a knew ab till a few days ago who was using scripts.

Never knew ab*

[lone pike]

@mellow glen i guess they closed my ticket with no response and vip still not working lmao

[mellow glen]

youre just gnna have to try and open a ticket again man not really sure what tot ell you

[mellow glen]

!appeal

[marble mantle]

Hey, @glossy mantle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[lone pike]

does it just automatically delete the chat when the tickets isnt over?

or does that mean its been closed

[mellow glen]

is the ticket still open?

[lone pike]

na nvm

i got a dm its closed

[mellow glen]

[lone pike]

restarted game still queue let me restart again

@balmy cypress you closed my ticket still got a queue bro does it take time? or 4th time the charm with game restart

[undone lance]

have we still not fixed the skinbox issue??

[lone pike]

k new ticket ig

[mellow glen]

could you dm me your steam ID

[lone pike]

sure

[lilac edge]

umm...?

[lone pike]

like if it takes time all g but def doesnt take this long for vip to work when you bought it so idk if its resolved

[mellow glen]

!appeal

[marble mantle]

Hey, @lilac edge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[lone pike]

scripting on mondays smh these newgens man

[lilac edge]

it says denied but wheres the proof that i was scripting/cheating?

i dopnt script btw

when did i get banned tho?

i havent played rustoria for like 1 year

[serene lichen]

why cant i do /shop o nthe trio server

[mellow glen]

/s is down

[lilac edge]

@mellow glen how do i see when i was banned?

[mellow glen]

not sure that you can

[lilac edge]

then how did i get banned if i didnt play?

u can check the last time i was in a rustoria server?

[mellow glen]

I cannot no

[lilac edge]

can admins?

check the logs?

also the only server i played on rustoira i played is the ukn witch iam not fucking banned on this makes 0 sense @mellow glen

[mellow glen]

youre able to connect to RTG?

[lilac edge]

yes

[mellow glen]

what servers are you banned on

[lilac edge]

idk i thinkm all except the RTG

i have only tried the modays

[opaque palm]

Can I talk to an admin?

[mellow glen]

try and submit an appeal again

[lilac edge]

its says denied and thats final but i dont remeber submitng an appeal

[mellow glen]

then unfortunately there is nothing we can do for you

[lilac edge]

but why can i play some server s it doesnt make sense

[mellow glen]

RTG and Rustoria are seprate on the ban system

not sure why

[lilac edge]

BUT I ONLY PLAYED THE RTG

caps

[opaque palm]

can i speak to an admin

can i speak to an admin

[near halo]

My friend has a Player With Hacker Prohibition message, but does not display the remaining time remaining
I'm marked "ban evasion" prohibited.

[dense wraith]

Need support for my team and i , can an admin speak to me or drag me to a channel.

[mellow glen]

!ticket

[marble mantle]

Hey, @dense wraith

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[kindred cove]

for a ban appeal how do you get the response on it?

[mellow glen]

will be on the site

where you appealed

[dense wraith]

I need to speak to an admin about my team being falsely banned out of no where i was there in the raid

But im not banned we took over the base and left.

[mellow glen]

tell them to appeal at Bans.Rustoria.co

[dense wraith]

Its not a matter for appeal , they got banned out of no where.

And i was with them.

I see 6 admins just chilling in a call speaking why cant we just get a quick chat ?

[mellow glen]

first off

using BDD plugins

is a bannable offence

2nd of all

tell them to appeal

period

[nova flare]

Hey, can someone deal with the racist pos on 10x Europe?

[hushed ledge]

erm tf?

[fluid patrol]

One message removed from a suspended account.

[hushed ledge]

Need support

[opaque palm]

just want to talk to an admin to see if my ban expires after a wipe or its perm

[fluid patrol]

One message removed from a suspended account.

[compact parcel]

Have you created an appeal?

[opaque palm]

No

ill make one now

[near halo]

can an admin help me im on the 5x trio us and i found a bug at outpost that y can fly

[hallow stump]

make a ticket

[deep holly]

why is the server disconecting me

disconnecting

[near halo]

Why can't i press the 'Cancel my subscription'?

On the website?

[balmy cypress]

Type “I wish to cancel” in the box

Then click cancel

[near halo]

Oh, thank you so much! @balmy cypress ❤️

[balmy cypress]

Welcome!

[north crest]

what does it say when you try to connect

[stone plover]

i literally made a ticket hour ago no reply cmn man @balmy cypress

hour and half no reply

[balmy cypress]

It takes time for us to fully investigate a player - you should have a response soon, sorry you’ve been waiting.

[near halo]

Is the store STILL broken?

[mellow glen]

which store

[near halo]

the /store

[mellow glen]

in game

[near halo]

Yeah.

[mellow glen]

yes /store is still down on certain servers

[near halo]

Trio no BPs 5x ?

[mellow glen]

Still down

our team is working hard to get it back online

sorry for the inconvenience

[near halo]

it's ok

[gusty anvil]

!ticket

[marble mantle]

Hey, @gusty anvil

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[flint seal]

staff

i was told by an admin in game chat to go into support for an ss

is it an admin or some grub outside?

[misty scroll]

Do you remember who told you to come in support?

[flint seal]

they didnt give a name

[rough canyon]

Can i get my rank thing swtiched now?

[flint seal]

they told me i got reported for cheating

which is weird bc i hardly have pvped

[misty scroll]

Are you currently banned?

[flint seal]

my buddy didnt hear the person talking so im assuming it was an admin

no im not banned

[misty scroll]

An admin would not inform a player if they have been reported

[flint seal]

he told me to come into support room for an ss

[misty scroll]

What you are describing sounds like someone trolling you

[flint seal]

and my brother couldnt hear the voice

ight, i just dont wanna get banned

for no reason

[misty scroll]

Voice chat would work the same for admins as for players

An admin would never tell you that you were reported

[flint seal]

ok thanks weird he couldnt hear him maybe it was a grub

ok thank you schaadt

[misty scroll]

No worries

[near halo]

who's an admin for rustoria 5x?

[flint seal]

sorry for bothering you

have a good day

[misty scroll]

You too

[near halo]

scadddt

[misty scroll]

What's up?

[misty scroll]

What are you referring to?

[near halo]

the shop is broken on the 5x it doesn't even open and on the 10x none of the item pictures show so you don't even know what you're buying

[rough canyon]

I bought my rank but on the wrong server accidentaly, i was told to dm luke and i did like yesterday. He asked for my steam profile and i gave it to him and nothing has changed and havent gotten a response

[misty scroll]

We are aware that the shop has had some issues the last few days. If you continue to see it happening, feel free to make a /ticket.
I'll forward your message though

[misty scroll]

If you are already in contact with Luke, try messaging him again

[rough canyon]

k. I just dont wanna be annoying about it lmfao

wait

I think he blocked me?

I cant send him messages anymore. says i dont share server or smthn

[wispy loom]

His DMs are closed temporarily

[near halo]

@misty scroll how do i create a ticket?

[wispy loom]

You can make a ticket in #payment-support so he can help you with this

[rough canyon]

um. k

[glacial talon]

@wispy loom who do i need to contact regarding ingame matters

[wispy loom]

What is your question?

[sharp forum]

how do you use skinbox on rtg?

[near halo]

/s still aint working? bruh

[timid hemlock]

Hi i just bean raid by 2 hakers

[wispy loom]

For some servers it still doesn't work unfortunately
We're working on getting it working for all servers asap

[wispy loom]

!ticket

[marble mantle]

Hey, @timid hemlock

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[wispy loom]

Please make a ticket

[wispy loom]

Try !s in-game

[sharp forum]

not working

[wispy loom]

Then this might not be functional temporarily because of the outage in our infrastructure

We're working on getting everything up and running like usual asap

[sharp forum]

ok

[gusty anvil]

i was told to talk to someone in discord about a report

i did in game they told me to talk to staff in a call

[mellow glen]

was it someone in game

telling you that you were reported

[gusty anvil]

it was a staff in game

[mellow glen]

it wasnt

some kid trolling

[gusty anvil]

it was in my ticket

he replied that in my ticket

[mellow glen]

staff would not tell you via in game voice

[gusty anvil]

it was not in game voice

it was in a ticket

[mellow glen]

alr nvm then

you just gotta wait for an admin to pull you in

[gusty anvil]

how long?

[compact parcel]

What was your ticket # and server?

@gusty anvil

[gusty anvil]

no clue its not in my chat anymore

5x no BP

[runic moss]

hey, so I just tried to log into the server and I keep getting disconnected with a message saying "Hacking", Could some1 help me ?

[marble mantle]

Hey, @runic moss

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[elder juniper]

there is a cheater on us small

[marble mantle]

Hey, @elder juniper

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[runic moss]

Well I tried the link, but It said I´m not banned, I just keep getting disconnected.

[north crest]

you may have to wait 10 mins or so, try again in a bit

[runic moss]

okay.

[whole umbra]

y doesnt /s work on 5x trio

[still tendon]

thought cracked rust worked on rustoria?

[wispy loom]

No, we only support official purchased Rust

[wispy loom]

The shop does not work yet on certain servers, we're working on getting them functional across all servers asap

[still tendon]

on here it says that its cracked so u guys probs wanna try taking this down or something idk

https://www.trackyserver.com/server/https-www-trackyserver-com-server-eu-rustment-softcore-vanilla-797542-913871

id send an image instead of a link but it wont let me

[still tendon]

anyways, thanks for the help.

[neat garden]

does /s and /loadout not work on rtg

[runic moss]

still gettin kicked, even tho I waited 20 minutes guys. wtf?

[pulsar burrow]

i was banned for false hack allegations is there anyway to get unbanned or know when im unbanned?

[north crest]

Sorry, I had meant wait 10 mins or so for the site to let you appeal.

!appeal

[marble mantle]

Hey, @north crest

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[north crest]

You will need to go to that site and fill it out

[north crest]

You will need to make an appeal on the website I just linked above as well

[pulsar burrow]

okay thank you!

[runic moss]

well I refreshed the site and now it says appeal under reviw, 1-3 business days lol, I dont mean to be rude but this kinda sucks tbh

[north crest]

I understand. It takes time to review the accounts

so appeals can take a bit.

[bitter dome]

how often do the rust stats update on the leaderboard so we can compare our team stats

[icy summit]

!appeal

[marble mantle]

Hey, @icy summit

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[summer spindle]

my vip is not working on US long can someone help me with this?

[mellow glen]

#payment-support

[summer spindle]

do i just stare at the ticket until someone responds or will i get a dm

[mellow glen]

youll get a responce in the ticket once someone is available to help you

[summer spindle]

i guess i just have to wait patiently 😦