support

[balmy cypress]

Resolved now

[candid swift]

thanks

[balmy cypress]

Fixed now

All good now

[nimble zodiac]

thank you

[balmy cypress]

Resolved now

[true socket]

Thanks 🙂

[balmy cypress]

Please login here: https://donate.rustoria.co/account.php @ me when you have done that

[near halo]

done

@balmy cypress

[carmine sigil]

What do I do if I bought the vip yesterday and I don't have it?

[wispy loom]

Please post your Steam profile/SteamID here

[carmine sigil]

Steam ID: 76561198347659950

[balmy cypress]

Does not appear that you have logged in with that account - check which account you used

[balmy cypress]

DM me to discuss this

[near halo]

oh no, this is the vip I bought for my friend, Im logged in from an account for which vip works just fine

I bought like 3 different vips other than my own :/

[obtuse solar]

working

[carmine sigil]

@balmy cypress Your message could not be delivered. This usually happens when a server is not shared with the recipient or if the recipient only accepts direct messages from friends. See the full list of possible reasons here: https://support.discord.com/hc/es-es/articles/360060145013

[wispy loom]

Do you have this enabled?

[balmy cypress]

I see, please link me your account

[formal walrus]

Yo I bought vip up to 10 mins ago and i still don't have it!

[balmy cypress]

DMs are open now

[near halo]

my ID is 76561198796457746 but my vip works fine, its the vip I bought for my friend that doesnt work

[wispy loom]

Please post your Steam profile/SteamID here so we can assist you further

[formal walrus]

http://steamcommunity.com/profiles/76561198147034989 @wispy loom

[balmy cypress]

Any VIPs you gifted should be working now

[formal walrus]

@wispy loom oh just to note this been gifted to me from another player

[balmy cypress]

Should be all working now!

[formal walrus]

yea boi

thanks bois

[light hemlock]

admin so many cheaters on your servers...

[wispy loom]

Please make a ticket using #payment-support as we're working on getting our in-game ticket system operational again

[ocean sun]

Yo, Looks like the VIP i bought yesterday does not work :/

[wispy loom]

Please post your Steam profile/SteamID here so we can assist you further

[balmy cypress]

Link your steam profile

and I'll take a look

[ocean sun]

Thanks bois. Will do 🙂

https://steamcommunity.com/profiles/76561198278419825/

[cursive delta]

Hello! I bought VIP yesterday and im still getting queue today: 76561198083923375

[balmy cypress]

Try now!

[ocean sun]

Workes! Wonderful. Thanks for the quick support! 🙂

[balmy cypress]

Should be fixed now 🙂

[balmy cypress]

Thank you!

[hearty temple]

just bought vip but still puts me in queue

[balmy cypress]

@hearty temple Fixed already

Sorry for that delay there

[hearty temple]

ty

[strong knot]

its says ive been banned for playing with a hacker when i try to connect but when i try to appeal it doesn't allow me to appeal because it says i am not banned, when i clearly am

[silent kraken]

Hello, I have bought a vip in rustoria vanilla eu medium and the payment has been completed but I still have a queue

[balmy cypress]

Link steam profile in here please

[balmy cypress]

You can link steam profile also please

[silent kraken]

https://steamcommunity.com/profiles/76561198155231347/

[strong knot]

https://steamcommunity.com/profiles/76561198273966573/

[balmy cypress]

Should be working now

[silent kraken]

ok

[near halo]

i bought vip for us long and it wasent working all yesterday

can i refund

[silent holly]

they are extending all vips by 5 days, for all purchases made in the last 3 days

[balmy cypress]

Your teammate was banned by EAC - you are unbanned tomorrow it appears

[strong knot]

ai thank you man

[near halo]

ik

[hearty temple]

https://steamcommunity.com/profiles/76561198811490518/

[near halo]

but like , rather just have a refund

[hearty temple]

bought vip still gettting queued

[silent holly]

!vipissues

[silent holly]

!refund

[marble mantle]

Hey, @near halo

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[silent kraken]

now its working, ty bro @balmy cypress

[balmy cypress]

Should work now

[hearty temple]

yes tysm

[near halo]

@balmy cypress could i get mine transferd?

[balmy cypress]

only transfer VIPs that have not been used yet and were purchased on the wrong server. Did you use yours yet?

[near halo]

thanks, its working now

[near halo]

no

was stuck in q , with the vip purchased

[rustic quest]

!ticket

[marble mantle]

Hey, @rustic quest

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[rustic quest]

/ticket

[marble mantle]

Hey, @rustic quest

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

[carmine sigil]

What happened in the end with my vip, are they going to refund it?

[balmy cypress]

Send me a DM to discuss this

will reply as soon as I can

[ember tinsel]

My points were wiped on US 3x. Was this all around or just happened to me?

[hollow ocean]

@balmy cypress Can you help me i acciedently send my vip on Rustoria Medium as Gift to a random guy

[carmine sigil]

I already sent it

[balmy cypress]

I will reply soon

[balmy cypress]

Send a link to your steam profile please

[limber dove]

Vip useless ??

i buy this tomorrow & is not work

[hollow ocean]

https://steamcommunity.com/id/Oilrat/

[wispy loom]

Please post your Steam profile/SteamID here so we can assist you further

[midnight estuary]

@hidden pewter i bought vip for Rustoria Medium and i haven't got a queue skip, can you help? https://steamcommunity.com/profiles/76561199085847810/

[wispy loom]

76561198209737451
(For Luke)

[balmy cypress]

DM'd you

[balmy cypress]

Should be all good now!

[balmy cypress]

I see no purchase, please DM me and we can look further into this

[faint marsh]

Help with the question. Yesterday I bought a VIP and it does not work

[balmy cypress]

Link your steam profile please

[faint marsh]

Steam ID: 76561198879099471

[balmy cypress]

Should be all good now, sorry for that!

[faint marsh]

no i'm in line 161

[balmy cypress]

Checking again

[balmy cypress]

Try now

[tacit current]

@stuck jewel, leave your support request here.

[faint marsh]

yes

[stiff ocean]

admins pls answer my ticket

[faint marsh]

thanks

[balmy cypress]

It will be replied to as soon as an admin can check

[stiff ocean]

ok thx

[tacit current]

3x did go down to whoever deleted their message.

[wispy loom]

@fluid idol @last surge

[last surge]

https://steamcommunity.com/profiles/76561198120273809/

[weary cave]

@hidden pewter my vip is still not working

[tacit current]

Probably best to DM him, so that there is no interference.

[wispy loom]

☝️ this player purchased VIP and is having issues too

[tacit current]

[stiff ocean]

I need some help, can an admin check my tickert? 0193 is the ticket

[earnest patio]

Tickets will be reviewed as soon as possible please be patient

[stiff ocean]

Ok

[balmy cypress]

Should be all good now!

[ocean flame]

why is vip all weard

why is vip not working anymore

[wispy loom]

Please post your Steam profile/Steam ID here so we can help you with this

[ocean flame]

https://steamcommunity.com/profiles/76561198091346895

[balmy cypress]

Should be all good now!

[icy heart]

My Vip is still not working..

[next scaffold]

hi, i bought VIP a couple of hours after wipe and it's not working? Steam ID: 76561198393974435

anything else you need luke?

[earnest patio]

Luke’s dms are open, if you guys dm him it makes it easier on him,
Because chats get lost here.

[balmy cypress]

Link steam profile please

[balmy cypress]

Try now 🙂

[icy heart]

https://steamcommunity.com/id/Simpleito/

[next scaffold]

will do thank you

[balmy cypress]

Try now 🙂

[icy heart]

Working, thanks 😉

[next scaffold]

same thank you

[balmy cypress]

Thank you both!

[stiff ocean]

My friend got stuck when he tpd to outpost on US 5x modded, anything you guys can do to help?

[balmy cypress]

Ticket is still open, will be reviewed soon

[jolly vigil]

I bought VIP a few hours ago EU Medium, 128 players ahead https://steamcommunity.com/profiles/76561198033017834/

[balmy cypress]

Try now!

[jolly vigil]

thanks all fine now

[woven spindle]

76561198119118666, vip problem

[real cipher]

bought a VIP for Vanilla EU medium, still getting queued

https://steamcommunity.com/profiles/76561198142368649/

[balmy cypress]

Should be all good now!

[balmy cypress]

This is also working now 🙂

[real cipher]

thx chief

[rain current]

i bought vip but it doesn;t work

[tacit current]

@balmy cypress is the person for that 🙂

[rain current]

76561198381204664

[tacit current]

👍

[vague wedge]

why do i have vip and it isnt working?

https://steamcommunity.com/profiles/76561198817927941/

im still getting in que

[tacit current]

Luke will help you out shortly, I believe - Just be patient.

[balmy cypress]

Login here please: https://donate.rustoria.co/account.php @ me once you have

[balmy cypress]

Should be working now 🙂

[cinder copper]

<@&274971100184576010>

??????????????

[graceful abyss]

m on eu long and my friend bought vip for me but i dont know if it went through i dont want to leave otherwise ill be in 200 queue can someone tell me how to check? Steam ID: 76561199136041669

[wispy loom]

I'm just as confused as you

What do you need help with?

[balmy cypress]

Should be working now 🙂

[languid terrace]

<@&274971100184576010> Can you urgently look at tickets for Eu main, this guy causing havoc on the server

[graceful abyss]

ty ill check

[rain current]

i login

[balmy cypress]

Looking

[rain current]

2021-09-03 05:37:13 Rust VIP | EU Main £7.99 Complete

[balmy cypress]

Can you send me a DM of your SteamID on the Account page (https://donate.rustoria.co/account.php)

send it to me in private message as it shows your email

[graceful abyss]

thanks it worked

[balmy cypress]

Welcome!

[digital badge]

i got VIP for Medium EU and have Que. Can someone help pls?

[wispy loom]

Please post your Steam profile/Steam ID here so we can help you with this

[digital badge]

you got PM

[wispy loom]

Please post it in here so Luke can help you 🙂

[digital badge]

can i write him PM?

[wispy loom]

You can if you want

[digital badge]

dont want to show my ID to everyone

[wispy loom]

SteamID is public information though

[modest canopy]

is the us 10x no bps down?

US

[wispy loom]

Seems like it is

Looking into it now

[modest canopy]

well shit, all good, was just curious. take your time my dude, you seem pretty busy

[wispy loom]

I let the correct people know about it, we're looking into it 🙂

[tulip grotto]

The store on US 3x is not working

[balmy cypress]

We are aware of this and working on a fix, should be resolved soon!

[tulip grotto]

Thank you

[noble igloo]

i bought vip for us long yesterday but it says its already expired? 76561198884734470

[balmy cypress]

Try now 🙂

[noble igloo]

thank you luke

[balmy cypress]

Welcome!

[earnest bloom]

Why did I buy VIP at EU Long but still stand in line?

[wispy loom]

Please post your Steam profile/Steam ID here so we can help you with this

[earnest bloom]

ok 1 min please

[wispy loom]

Take your time, Luke is currently also away for a bit

[earnest bloom]

steam id 76561198219850077

[wispy loom]

When Luke is available again he'll be able to fix this for you

[earnest bloom]

Okay thx!

[timber quail]

so my /s still isn't working but I was wondering if I've still been getting my points and if ill be able to use them when the shop comes up?

[wispy loom]

Unfortunately are points not working at all

Working on a fix to get it working again asap

[timber quail]

NOOOOOO

i swear i saw i was earning points

like it started working for me yesterday and then /s stopped working

[balmy cypress]

Try now 🙂

[solar oar]

I bought VIP to EU LONG still have queue Steam ID: 76561198119417406

[earnest bloom]

Hero

[balmy cypress]

Working now? 🙂

[solar oar]

Thanks mine is working now

[cyan edge]

luke you’re grinding this shit

[tacit current]

Too true

[cyan edge]

poggers

[timber quail]

hey i had a question

[tacit current]

Ask away

[proud breach]

Hello , my ID is 76561197976555898 and the VIP is again not working, help me please
on the Rustoria EU long*

[timber quail]

well its not really a question but the one mod said /s points arent working at all but i have a picture that says i literally just received some

[balmy cypress]

Lucky you then! 😄

[stray marsh]

We are working on the back end of a lot of systems right now. Could be intermittent

[balmy cypress]

Should be all working now!

[timber quail]

WAIT SO WHEN THE /S COMES BACK UP ILL HAVE MY POINTS?

[proud breach]

i hop it 's working for good now thank you

[balmy cypress]

It should be yes

[balmy cypress]

Cannot say 100% - the ideal solution will be all s points being added to your profile but we cannot confirm that for right now.

[timber quail]

ok, since im kinda a farmbot i stay on for a very long time so i get lots of /s points

before force wipe i had like 130 points

[topaz hemlock]

Hello! Bought VIP yesterday, but there is a que atm?

[balmy cypress]

I am looking

[balmy cypress]

You should be skipping queue now

[granite shuttle]

When will shop on US 5x no bp be back up and running

[wispy loom]

As soon as possible, working on a solution

[granite shuttle]

Will points from this wipe be carried to the next seeing how no ones been able to use them

[wispy loom]

Points only wipe at forced wipe, so if you mean next wipe on the server you're playing on, then they'll be carried over

[rare delta]

Has the vip shit been fixed

Like I bought it and just wondering

[limber rover]

Hello, I bought the vip but it does not load in rustoria EU Medium, my steam id 76561199013301640

[balmy cypress]

Link me your profile and I'll check

[rare delta]

Alr

[balmy cypress]

Try now 🙂

[rare delta]

Well I'm not home rn but was just wondering if it's working yet

76561198975242308 this is my Id tho

[limber rover]

Thanks 😉

[balmy cypress]

Should be all good for you when you are home, working now!

[rare delta]

Thanks

[balmy cypress]

Welcome!

[short geode]

i cant skin stuff in aim train

[near halo]

hi guys, is it possible that i get unban because i was in team with a cheater?

i didnt know my team was cheating soo

if it isnt possible theres no worries

[wispy loom]

I believe that's related to issues in #announcements

[wispy loom]

!appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[wispy loom]

You can appeal your ban here

[near halo]

Thanks;D

[brazen wraith]

Hello, I bought a VIP on the Eu long server, and the queue was still there

[brittle tendon]

!vipissue

[marble mantle]

Hey, @brazen wraith

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[tepid oak]

Hello i cant spawn in on the server can i get some help?

[vast mesa]

I have bought VIP but I don't see free queue

wtf

[tepid oak]

<@&274971100184576010>

[ocean stag]

I also bought VIP last night when the site was having issues and still wait in queues, i messaged luke but it doesn't go through, any help?

[near halo]

so i got banned, tried to appeal it and i just got this https://cdn.discordapp.com/attachments/883373500864286802/883373512419590234/unknown.png

[brazen wraith]

I checked everything, I just go to that server and the steam id is correct

[vast mesa]

<@&415898423460626432> <@&274971100184576010> <@&874995535881326632> What happened with out VIP? I have bought but nothing rceived...

[brazen wraith]

I also

[tacit current]

What is preventing you from spawning? If you're unsure, have you tried reconnecting to resolve your issue?

[tepid oak]

i tryed everything but i keep laying on the grounf

[tacit current]

@vast mesa @ocean stag, you need to DM @balmy cypress regarding your vip issues.

[tacit current]

Have you tried typing wakeup in console?

[brazen wraith]

@tacit current I wrote there, no one answers

[wispy loom]

Do you have time to join waiting for support?

[ocean stag]

Thanks Marco I just sent him a message

[tepid oak]

i just did doesnt work

[vast mesa]

Thanks... but that's so bad. I have paid but nothing received

[tacit current]

Luke is probably busy, the best thing you can do is to be patient. Complaining only mitigates resources from solving your issue.

[near halo]

can u help me

[wispy loom]

Sure what's up

[brazen wraith]

Okay, I'll be waiting

[near halo]

i get this https://cdn.discordapp.com/attachments/883373500864286802/883373512419590234/unknown.png while trying to submit my appeal

even tho i'm banned. i tried to join rustoria in the morning https://cdn.discordapp.com/attachments/883062274523299850/883356494052073482/unknown.png

[wispy loom]

How long ago did you get banned?

[near halo]

i can say much time ago

[wispy loom]

See if you can DM an admin with your SteamID so they can look into it for you

[near halo]

Thanks:D

[thorn vortex]

do i post my steam id so i can get my vip to work?

[wispy loom]

Best to message @balmy cypress now so he can help you with that

[thorn vortex]

ty mate

[swift acorn]

hello amdin

i bought vip on eu main vanilla

and the que que is not skipping

[wispy loom]

Please message @balmy cypress with your SteamID

[unique peak]

admin please help just got off cargo on Rustoria us mondays and it despawned my loot which was holding the majority of the loot

it despawned the boat which was holding my loot when the server restarted

the rib off of cargo

[analog wing]

so i bought vip yesterday and im sitting in a que

76561198159836161

[tacit current]

DM Luke with your SteamID64

[raw nimbus]

I tried to message luke for my VIP issue but my message wont go through

[wispy loom]

You can DM me

[quasi epoch]

Any admins on? I bought vip and it hasnt worked|?

[wispy loom]

You can DM me

[raw nimbus]

sent

[quasi epoch]

But you are a chat mod?

[wispy loom]

I'll forward it

[unique peak]

why no help 😦

[wispy loom]

For which server is this?

[wispy loom]

What do you need help with?

[cold mountain]

i bought vip for eu medium maybe 10 min ago but it still puts me in queue

[near halo]

Us 3x shop aint working?

[wispy loom]

You can DM me SteamID and for which server this is

[wispy loom]

We're aware of this and are working on getting it working asap!

[unique peak]

i was on rustoria us mondays and i just got off cargo when the server was going to restart

[wispy loom]

I'm sorry to hear about your loss of loot
We're not able to help you with that unfortunately as we don't interfere with gameplay

[unique peak]

dam

my boat being gone cause of the restart is interfering tho

its like playing a game of soccer and some random guy picks up the ball and takes it away

[hushed ledge]

Bought vip but still in que sm1 fix this please

[sinful aspen]

Can I get help with a ban

[hushed ledge]

que skip me or some shit

[broken peak]

hey bought VIP but vip wont let me skip que?

[wispy loom]

Can you DM me the SteamID and server please?

[wispy loom]

Can you DM me the SteamID and server please?

[wispy loom]

!appeal

[marble mantle]

Hey, @sinful aspen

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[sinful aspen]

it says im banned bit when putting in a ban appeal it says im not

[wispy loom]

When were you banned?

[vocal palm]

Hello luke , my vip is still not working here is my 64 76561198930647460

[wispy loom]

For which server is this?

[vocal palm]

US Long

i have pms with luke yesterday

[light brook]

Wassup

[undone nexus]

VIP still isn't fixed from last night?

[tough bane]

Can you dm me the server?

[undone nexus]

Sure

[strong mauve]

Can i get a queue skip please i payed for vip last night for eu long and im still in queue

[winter yew]

hey my VIP is also still not working i looked at the announcements adn it looks like its a server wide issue do I wait for it to be fixed or is there something an admin could do?

[frigid pawn]

i bought vip nealry a hour ago too for eu medium but it isnt working either

[winter yew]

ya well thankfully queues are not that long rn anyways

[frigid pawn]

yeah well for eu medium 126 player que was in que for 2 and a half hours didn't even go down 50 players

[wispy loom]

Can you DM me SteamID please?

[rough canyon]

Bought Legend rank on 5x us no bps on accident but I meant to buy on 5x us no bps solo/duo/trio. Can I get they switched? https://steamcommunity.com/id/W8ah4gaA86gH8Ty21KfcOp/

[tough bane]

?vipissue

[marble mantle]

Hey, @rough canyon

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[scarlet bridge]

hi, i need some help, i bought vip for the EU Vanila Medium and still I have the queue, I restarted steam and rust but that didnt worked

[turbid patrol]

So uhhh you can't land a mini on cargo like it says you can

4/5 times my shit has randomly blown up or just phased through it & went to the depths of the ocean

[tough bane]

Sorry we do currently have issues with some vips. Please dm me your steam id. Ill let someone know.

[scarlet bridge]

kk

[strong mauve]

@tough bane can i do the same i bought vip over 15 hours ago and im in queue

[tough bane]

Yes please go ahead. Steamid and server

[rare delta]

@strong mauve I'm sorry but unfortunately your not getting your vip u little shit

[strong mauve]

lmfao

[rare delta]

Hahaha

Who u playin with

[strong mauve]

@rare delta im w ahm2ds group

u?

[rare delta]

Was gonna play in there then neeko said we make ae starter so I had to

[trim valley]

eu long cheater multiple f7

[formal anchor]

Hello, I have bought a vip in rustoria vanilla eu medium and the payment has been completed but I still have a queue
https://steamcommunity.com/profiles/76561198257361152/

[untold compass]

hi

[tawdry jetty]

@trim valley @formal anchor #payment-support

[tough bane]

Sorry that you encountered a suspicious player. Please go to #payment-support and create a REPORT TICKET. An admin will take a look there very soon.

[vocal palm]

Hello Matt

@wispy loom are you still here

[wispy loom]

Yes

[vocal palm]

can you drag me again

[fervent inlet]

I bought a vipka on eu medium an hour ago, but I have a queue

why?

[tough bane]

Sorry that you had bad experience within the game. Please go to #payment-support and create a In-game Ticket. If you have issues with VIP please click on the option for VIP Support An admin will take a look there very soon.

[blazing canopy]

mate whats going on with the shop on 3x

sort it out or im going to start swinging

[thorn dirge]

yeah

[fervent inlet]

"click on the option for VIP Support" - on site rustoria?or where?

[tough bane]

Sorry that you had bad experience within the game. Please go to #payment-support and create a In-game Ticket. If you have issues with VIP please click on the option for VIP Support An admin will take a look there very soon.

[tidal forum]

I bought VIP for my friend and isn't activated could you take a look please 🙂

76561198001049158 is his steam id

[wispy loom]

!steamid @desert gull

[marble mantle]

Hey, @desert gull

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[inland mason]

can any admin tell the time i got banned? when i get in a server does not say it

[tough bane]

If you want to appeal your ban please go ahead and visit https://bans.rustoria.co/. An admin will take a look at it then asap.

[blazing canopy]

mate if u dont sort out the shop right now

problems will be had

[sinful aspen]

idk i just tried today

[near halo]

hey i bought vip and filled a ticket out but no help so far can anyone get back to me please?

[stray marsh]

We have a lot of tickets open, we will definitely get to yours soon as well

[near halo]

ok thankyou

its just that my vip isnt working

[lavish pollen]

guys

i bought vip and i cant join server

[violet moat]

Hi, I just bought vip as well and it isn't working either. Just bought for EU Medium and my profile says its been bought but doens't work when I log into rust and try joining the server.

[tough bane]

Sorry that you had bad experience within the game. Please go to #payment-support and create a In-game Ticket. If you have issues with VIP please click on the option for VIP Support An admin will take a look there very soon.

[spring oak]

do i wait in game queue or no point?

[severe kelp]

I wasn't planning to buy VIP but I was charged automatically! I was buying VIPs before and I never had this problem now I notice that it is SUBSCRIPTION. I didn't want it

[proud hill]

will eu long get anymore vips freind wants to buy it

[spring thunder]

@severe kelp !vipissues

[marble mantle]

Hey, @proud hill

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

[median monolith]

@stray marsh can I get my compensation now

[lavish pollen]

guys help me

[spring thunder]

!vipissues @severe kelp

[lavish pollen]

i have big problem

[spring thunder]

What’s the problem? @lavish pollen

[lavish pollen]

with vip

bro

[spring thunder]

!vipissues @lavish pollen

[stray marsh]

#payment-support

[lavish pollen]

thanks

u firned

[severe kelp]

#support I didn't want to buy VIP but it went automatically.

[proud hill]

will there be anymore vip. for sale

[tawdry jetty]

Vip restocks whenever another users VIP runs out.

[near halo]

how can i contact luke with my info?

[stray marsh]

#payment-support

[near halo]

my tickets been open for half hour and no response yet

kinda sucks when you buy vip

[tardy stirrup]

/S IS STILL DOWN

[tawdry jetty]

Yes.

[tardy stirrup]

sorry caps

[tawdry jetty]

#general message

[gusty trout]

bro what is taking so long for this VIP to work

[hoary lion]

#supportI bought vip yesterday and have no vip access

[gusty trout]

I made a ticket claiming VIP isn't working, and it says it'll work "ASAP" after making a ticket

[hot crow]

#support shop icons and my shop points are gone, how can i fix this problem? (10x eu)

[silk sage]

i've never had such a problem with vip kits man imma just return it to the bank lmao not worth it

[spring thunder]

#payment-support @hoary lion @silk sage

[tidal flame]

hello,,, just bought vip on rustoria eu main,, yet i am in queue?? how is that

[spring thunder]

Please make a ticket if you are having issues with VIP #payment-support @tidal flame

[vestal sigil]

bought vip on us medium yesterday and still have queue

[spring thunder]

Refer to the above @vestal sigil #payment-support

[vestal sigil]

had 3 friends put in tickets, yall just said it will be fixed by the hour, that was 15 hours ago

[spring thunder]

They are working on it, there’s only so many admins online to help.

[quasi epoch]

Admins, can you refund my vip

since i dont have it

[spring thunder]

Please go to #payment-support for support relating to VIP issues @quasi epoch

[compact pecan]

#support I bought vip and cant join, cus queue;/

[spring thunder]

@compact pecan #payment-support for support relating to VIP issues

[near halo]

@raven mist

[tidal flame]

excellent suport,,, vip problem resolved instantly,,, thanks alot

[near halo]

@tidal flame how long did you wait?

[placid mica]

It is not much use either to create a ticket, they do not solve anything, but the collection system works well

[stray marsh]

We are a 120k+ discord, we are doing our best mate 😦 Sorry for the time delay

We hate that our systems got attacked and that you all are being effected because of it as well

[placid mica]

I understand about the attack, but if they are not working, deactivate it, because the system deals with collect money, that works perfect

[broken peak]

Works perfectly fine - right 🤣🤣🤣🤣

Still waiting for my VIP to be fixed…

[sullen lynx]

just bought VIP but i still got a que

[dawn spruce]

welcome to the club

[covert tartan]

yeah

[copper night]

#payment-support

[covert tartan]

the club getting big

[dry crane]

how to activate the vip presented to me?

[dawn spruce]

@covert tartan whats ur numba

[copper night]

if your having vip issues make a ticket via #payment-support

[covert tartan]

0030

waiting for 1h

[dawn spruce]

im 0013

waiting since hour 10mins

[sullen lynx]

im at 0060

[dawn spruce]

bruh

[covert tartan]

OH SEE YOU TOMORROW

[dawn spruce]

same for you tho xd

[covert tartan]

i bought vip just for today basicly xd

[dawn spruce]

same

[covert tartan]

so if i cant play its a waste

[dawn spruce]

just so i can hop on with my friend

[timber gull]

fr

[dawn spruce]

guess not

[plucky nest]

Can someone from the support plz look at vip-0042 !? I dont get any answer?!?!?!

[copper night]

be patient

when staff are free they will look at your ticket

[silk sage]

i understand yall have a lot of people to deal with but the website should have been disabled of purchases while this problem persisted

[plucky nest]

I started talking with Gareth but now the havent responded in 10 mins..... 😦

[dawn spruce]

you are meant to wait

[copper night]

if he was helping you then stopped continue to msg him but be patient

[placid mica]

I've been waiting a lot longer haha

[scarlet bridge]

me too, im tired yet, i paid for nothing

vip for dont have queue but you have to wait for they active your vip user that is longer than queue

[timber gull]

Fr bruh I've been waiting for a hour and haven't gotten a message from anyone bruh

[proven valley]

facts

[dawn spruce]

im sure you will get compensation but they cant do anything and whining wont help

[noble ermine]

i bought vip and the payment has come out of my bank but it hasn't given me any confirmation or anythging

this was a few days ago.,

[placid mica]

if I have been exactly one hour

[scarlet bridge]

they were helping me but they are not responding right now

[violet moat]

i understand that they are having problems, but why is vip still available to buy if it doesn't work? like no point in my paying for vip now for it to just add on days at the end when i don't need it

[cedar agate]

i bought my vip like 4h ago and got it insta

hope that makes you feel better @violet moat

[dry crane]

One does not work for me vip?

[formal anchor]

My ticket is 3 and they haven't told me anything yet

[placid mica]

The truth is that it does not make me feel any better, rather I see a certain air of laughing at us

[dawn spruce]

just got support on 0013

gareth is my g im telling you

[scarlet bridge]

thats what i mean

[covert tartan]

yay

[scarlet bridge]

this will works when we wont need yet

[limber dove]

Fk vip -_-

[dry crane]

donated VIP does not work

[scarlet bridge]

yes

please an admin say something

[dry crane]

yours is not working either?

[ancient elk]

Hi, I need help @stray marsh chat me please

[dawn spruce]

fastest way guys submit ticket and wait no other way around it

[quick siren]

did they fix the shop yet?

[sonic oxide]

@balmy cypress i just bought vip didnt get it acn you give it to me

can*

<@&274971100184576010>

eu long

[earnest pond]

ticket

[dry crane]

donated VIP does not work

help me please

[marble trench]

shop doesnt work on 3X USA. "An Unusual error occured"

[west osprey]

Shop currently isn't working

[tacit current]

#announcements message

[west osprey]

#announcements

[marble trench]

Are you talking about the in-game shop or VIP shop lorie?

[tacit current]

VIP

[sonic oxide]

So what do i do ? i just paid

[marble trench]

I meant the in-game shop, I know the website one has been broken for a while.

[earnest pond]

ticket

[proud hill]

cant you give him vip they did that 4 me

hes paid was on screen share

[tacit current]

If he makes a ticket, the issue will be resolved in no time.

[sonic oxide]

ok

[sullen lynx]

in no time? 😄

[violet moat]

been waiting over an hour for a response to my ticket lol

[tacit current]

In no time.

[earnest pond]

1h30 for me poggers

[tacit current]

Think it’s worth stating the obvious that their is loads of tickets and they’re being worked through as fast as possible - that, I can assure you.

[quasi epoch]

@topaz summit,

[fading dagger]

yo, i bought q skip for med server and its making wait in q. can i get a refund?

[quasi epoch]

admin, I have vip im not waiting in q too join again

[tacit current]

Make a #ticket, please 🙂

[modest cloak]

i think there is a bug right now just make a ticket and wait 🙂

[hushed ledge]

This vip is takin the piss

[timber cosmos]

"make a ticket and wait"

[hushed ledge]

ur sayin open a ticket

[timber cosmos]

ticket gets deleted

[hushed ledge]

nobody is fuckin answering them

[nocturne meteor]

Good evening, I bought my friend a vipka on the ey long server as a gift, the payment went through, but my friend still gets into the queue, has already re-entered the game 3 times, nothing helps, could you help?

<@&274971100184576010>

[neat pumice]

Head over to #payment-support 🙂

[wintry fractal]

Package: VIP | EU Long

Steam ID: 76561198854251625

[neat pumice]

Make sure to follow the format

[neat pumice]

This info needs to go in a ticket in #payment-support

[wintry fractal]

Can you accept please.

Ohh

[inner valve]

Hi! I just bought vip for EU Medium,and ist not working can someone help me?

[median monolith]

irish is currupt

[neat pumice]

#payment-support - Head over here and submit a ticket with the VIP support option. Be sure to follow the correct format 🙂

[violet moat]

bruh i think i might just get through the queue before this vip problem get fixed. down from 120 players to 60

[near halo]

Currently looking into it. Please remain in queue

[violet moat]

@near halo thank you

[wintry fractal]

Ok

Can you guys make tickets please.

[cinder bough]

hi, i bought VIP for rustoria.co US Long about 20 minutes ago and when i join i get put in queue

[broken peak]

yeah I have been waiting for 6 hours for my VIP to work on rustoria us long...

[cinder bough]

last time i bought it, it was activated almost instantly

[tough bane]

Sorry that you had bad experience within the game. Please go to #payment-support and create a In-game Ticket. If you have issues with VIP please click on the option for VIP Support An admin will take a look there very soon.

[solid smelt]

bought mine last night, and same thing lmao

[edgy fractal]

Why can't I log in if I have a VIP?

https://steamcommunity.com/id/Rio2033/

[rigid canyon]

is vip still broken

i thought eta was an hour

[hushed temple]

Bought vip but still got q

[rigid canyon]

same

[edgy fractal]

my base is being raided faster !!!

[cinder bough]

not by me, my vip also doesnt work 😄

[dry crane]

we were attacked while i'm waiting for the VIP, nice

[copper night]

!vipissues

[marble mantle]

Hey, @rigid canyon

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

• Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
• VIP transfer (Unless bought for the wrong server)
  Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[near halo]

Hello

[rigid canyon]

i cant even dm luke bc he hasnt dms closed

[cinder pier]

please check out VIP ticket -0109

[copper night]

#payment-support

[rigid canyon]

so u want me to @ him

[copper night]

#payment-support

sorry

[bold fiber]

Hey pb vip EU LONG doesn't work ticket 0110 thanks

[copper night]

@rigid canyon

[rigid canyon]

i made a ticket

[near halo]

Please be patient now. We are sorry for the inconvenience.

[broken peak]

PM'D you @balmy cypress

[cinder pier]

I have VIP for Rustoria.co US long and its not sciping me trough the que, can anyone help? 76561198874153671 this is mys team id

[near halo]

If u submitted a ticket already, please be patient, admins will help everyone ASAP. We are sorry for the inconvenience.

Why do i get kicked from removing items from my car?

[near halo]

u got kicked once or more times doing the same thing ?

several times as fast im trying to change part on it

[sonic oxide]

@void condor did you give me the vip or just boosted me into the server ?

[near halo]

"RPC Error in MoveItem"

[near halo]

its probably a game side issue but please make a ticket about it.

[near halo]

can u send me a ss please ?

sURe

https://gyazo.com/c07045350d0c05c0840722420dcfe9f1

[cyan edge]

is vip still fucked

bc last night it was a 1 hour eta

it’s fine bc i got skipped i’m just wondering

[frigid pawn]

my vip isn't working anymore now for me

[near halo]

thank u

[frigid pawn]

i had problems with it earlier and i just tried getting back on and it isnt working

[edgy fractal]

I stood in line for 7 hours, then they started raiding me, I bought a vipka, I'm still waiting)

[near halo]

@cyan edge @frigid pawn @edgy fractal #announcements message. We still have issues, sorry for the inconvenience

[warped epoch]

Hello, I bought VIP for the wrong server and was informed by a Admin that he will switch it when the site was back up, but hes not on, can anyone else help at the moment, please and thanks?

[near halo]

We still have issues with the website, please make a #payment-support (VIP) and lets our admins now about ur issue, they will help everyone ASAP.

We are sorry for the inconvenience.

[jaunty drum]

I paid for a premium, but I still can't log into the server - it displays a queue 😦

[subtle rover]

same

[near halo]

Hello, we still have issues with the website #announcements message. Please make a #payment-support (VIP) so our admins can help everyone ASAP @jaunty drum @subtle rover

Can someone please check my ticket?

[tranquil elbow]

see #announcements re: vip failure

[near halo]

Please be patient, admins will answer it ASAP

it kinda was bad timing for it to happen.

but thank you.

[tranquil elbow]

heh there isnt a good time for it

[near halo]

I mean if i was in base it would of been cool

[tranquil elbow]

would be cool if they mentioned it on the site

[near halo]

We are sorry for the inconvenience, we are working really hard to fix it.

[tranquil elbow]

users are making purchases with expections that it will work once purchased... not so much

[near halo]

xcreamx are any admins on>

[glacial gull]

i bought vip and its been 30 mins but its not working, any help?

[near halo]

yes, and they are working really hard right now, so please be patient, they will help everyone ASAP.

[sonic oxide]

can i be given the full vip ? i paid for it and i just got put in the server but not given the vip

[near halo]

Our website is still down #announcements message, please make a #payment-support (VIP) so our admins can help everyone ASAP. We are sorry for the inconvenience.

[near halo]

@sonic oxide

Im not looking for VIP

I made a ticket for something else

[tardy stirrup]

will the 5x trio no bp still wipe tomorrow

[near halo]

ohh, sorry then, please be patient, admins will look into it ASAP.

[near halo]

yes, all the servers will follow the schedule.

[cinder zodiac]

can someone manually give me my vip

[trim bluff]

can i get some help please

[tranquil elbow]

you'd think this would be happening

[raw nimbus]

Can i also get some help?

[hushed ledge]

sm1 que skip me

[raw nimbus]

Literally talked to someone about my VIP issues 4 hours ago, still no help

[trim bluff]

i just bought vip but havent fucking gotten it

what is this

[raw nimbus]

I bought it yesterday

[tranquil elbow]

2nd day of failed vip purchase that I'm aware of

[raw nimbus]

LOL

[trim bluff]

bruuuuuuuuuuuuuuu h

[sweet solar]

Ye i think we all need VIP fixing lol. A guy gifted me VIP and I bought it myself and neither worked

[hushed ledge]

@raw nimbus Its a fuckin piss take

been waiting for fuckin hours

and they wont que skip

[tranquil elbow]

they're aware it's broke but you're not when you make the purchase.. bad business imo

[hushed ledge]

absolute joke.

[stray marsh]

It has been posted in #announcements

[cyan edge]

skip 76561198252361928 please

@balmy cypress ❤️

[near halo]

Please be patient, we are really sorry for the inconvenience.

[cyan edge]

oh ok

just been seeing ppl get skipped by luke

[near halo]

?

[cyan edge]

hes my homie. we go way back

[neat nova]

<@&274971100184576010> i need an admin

[near halo]

Hey, there is no need to tag the admin role. How can we help u ?

im not an admin btw

[neat nova]

i just got on rust and im fucking banned for no reason

[near halo]

!appeal

[marble mantle]

Hey, @neat nova

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[neat nova]

i was playing yesterday i get on today and im banned

[near halo]

Please submit an appeal

[neat nova]

i am

im filling it out rn

[sonic oxide]

i needa make a ticket

[near halo]

#payment-support use this channel.

[silent trout]

is tge webste for donation down? i just got vip for eu med and its not working

[undone nexus]

Bought vip yesterday and still don't have it

[near halo]

#announcements our website is still down, we are working on it, we are sorry for the inconvenience @silent trout @undone nexus

#announcements message

make a VIP issue ticket on #payment-support please.

[spring dagger]

76561199151928522 i paid for vip and i cant even get past q man sad tbh

[errant grove]

whats the point of the tickets if no one actually gets skipped

[spring dagger]

ikr

[tough bane]

#payment-support message

[stray marsh]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[spring dagger]

bruh

[near halo]

really hope the website gets fixed before saturdays wipe

[spring dagger]

trash man paid for vip and cant even skip a 100q

[alpine pier]

When will the rain ends??? i cant play cuz the rain

[near halo]

Please be patient, we are sorry for the inconvenience.

[frank prawn]

why have i bought vip and its not working?

[silent trout]

oh no not the saturday wipe

[errant grove]

LMFAO

[alpine pier]

but when will it end?

[near halo]

Check#announcements please. The website is still down, we are working on it. Sorry for the inconvenience.

[near halo]

literally just been waiting for it, because who wants too play rn cause of the shitty force wipe that caused 2 2 day wipes

[errant grove]

modded lul

[alpine pier]

???

[frank prawn]

gimme me money back then

[errant grove]

no refunds

[frank prawn]

Well i havent got vip so they best fix it

[silent trout]

yeah fr cant wait for the 1000x saturday wipe to build a 3x3 hqm base

[crisp flicker]

i need admin rn

[silent trout]

what if they dont, what are u gonna do about it

[frank prawn]

@silent trout punch your head in

[silent trout]

oh sorry kieran

pipe down little man

[frank prawn]

mans telling me to pipe down with a bio like this ☠️ Talk shit get hit.Been the philosophy since 2016.Run the mouth ingame get the business ingame.Check the resume dude

[errant grove]

very edgy custom status and name satan

[silent trout]

ong

[errant grove]

yea it kinda cringe 😂

[silent trout]

didnt ask

• ratio

[frank prawn]

imagine putting quotes as your custom bc your depressed.

[mellow sorrel]

Hello, i bought vip and cant get past que

[silent trout]

imagine being called kieran

[neat nova]

im trying to appeal but it keeps saying you dont seem to be banned but i log into the server and it says im banned

[frank prawn]

@silent trout imagine being depressed.

[silent trout]

yes cuz talk shit get hit is a depressed quote

[frank prawn]

@silent trout sorry big timer..

[errant grove]

Talk shit get hit.Been the philosophy since 2016.Run the mouth ingame get the business ingame.Check the resume dude

[silent trout]

fr

[errant grove]

😂 😂

[frank prawn]

@silent trout weapon

[silent trout]

pussy destroyer 3000

[frank prawn]

Go away rn.

[silent trout]

or what kieran

[tacit current]

Keep the conversation, support-related.

[silent trout]

fr

[near halo]

Please move to #general , this channel is only for support.

[neat nova]

@near halo im trying to appeal but it keeps saying you dont seem to be banned but i log into the server and it says im banned

[mellow sorrel]

@near halo i bought vip but i cant skip queue

[frank prawn]

@silent trout weapon

[near halo]

wait 20-30 minutes and try again pleae.

[tacit current]

#payment-support message

[mellow sorrel]

what is that suppose to mean

[tacit current]

Read the message - your issue should be resolved soon.

[short geode]

issues are still happening???

its been so long

[undone nexus]

Can you not manually grant VIP with proof of purchase?

[mellow sorrel]

hope so

[undone nexus]

You claimed to have this fixed last night and here we are still waiting and saying it should be resolved soon

[near halo]

It means all the problems will be fixed soon, we are sorry for the inconvenience.

[mellow sorrel]

can you give me vip manually if i send POP?

[near halo]

#announcements

[silent trout]

@near halo is it up yet?

[near halo]

its not possible, please be patient.

[errant grove]

lmao

[silent trout]

for vip

[barren bridge]

how do i get piano?

[maiden abyss]

ive been waiting for over 20 hours and ive paid twice

[near halo]

Please everyone be patient.

[maiden abyss]

cn i at elast get a refund on one of them?

[mellow sorrel]

Is there a estimated time for it to be done xcreamx

[undone nexus]

They don't give estimated times cause last night they said an hour and we are nearing a day at this rate

[mellow sorrel]

damn wtf

put a guy to give vip manually then

[stray marsh]

We are packing a 7 day project into 24 hours

[mellow sorrel]

Irish gimme vip manually if i send you POP+

[undone nexus]

So why don't you tell people that?

[dry crane]

they gave me a vip, and now they took me away, is that okay?

[undone nexus]

Instead of making them wait to play?

[mellow sorrel]

please

[stray marsh]

We have. We have been working non-stop to get this resolved for everyone

[undone nexus]

If you at least told us that I wouldn't be bothered

[stray marsh]

We know it is frustrating, we are frustrated too

[wispy loom]

If you purchased it twice, you should message @balmy cypress once the issues are resolved so he can help you with that

[maiden abyss]

can u at least increase server pop so we can get in

[mellow sorrel]

@stray marsh may i send you proof of purchase on PM and you can give manually :)?

[stray marsh]

We have no access to the system right now. It is offline

[frigid pike]

@near halo Cant hear you.

[stray marsh]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[toxic jackal]

#Support 76561198174924049 problem with the vip and the queue

[mellow sorrel]

and no estimated time?

irish

[light sapphire]

Wait

[stray marsh]

It is in the hands of our developers. We are letting them work so it will be done as soon as possible

[light sapphire]

Second day still having VIP problems?

[dry crane]

vip will be returned?

[stray marsh]

All VIPs will be extended by 5 extra days

[blazing canopy]

lmao ty irish love u too

[mellow sorrel]

make it 15 days

[quaint patrol]

If you do not need support make your way to #general

[blazing canopy]

ninja pacifier

[marble mantle]

:ok_hand: temp-muted jamie<3#3775 for 10 minutes (Trolling)

[near halo]

!appeal

[marble mantle]

Hey, @frigid pike

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[noble perch]

@near halo

i just sent the ban appeal in and

i just loaded in the server it said im banned

[near halo]

Please be patient wait 10-30 minutes and try again.

[noble perch]

ight chief

[tawny plank]

I bought vip, i didnt get it

[maiden abyss]

can yall at least increase the server pops so we can play?

[tawny plank]

if i could get some help

[near halo]

#payment-support message

The issue with the VIP should be fixed soon. We are sorry for the inconvenience, please be patient.

[tawny plank]

Any time estimation?

[light sapphire]

Was also supposed to be fixed after website went back up yesterday, but here we are 20 hours later.

[near halo]

Should be soon.

[light sapphire]

Didn't get to play yesterday because of que, heres to another day sitting in que when i have VIP 👍

[tawny plank]

is there any way i could just be pushed through queue manual?

[near halo]

We are really sorry for the inconvenience, we are working hard to fix all this issue.

eu 10x is so good u cant play it bcuse of lag

[near halo]

no, just be patient please.

[toxic jackal]

#Support 76561198174924049 problem with the vip and the queue

[stray marsh]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[tawny plank]

i aint get to play yesterday and today just kinda sucks

i know that admins can push thu had it done before. I already paid

[near halo]

make a ticket please and let the admins know about this issue... #payment-support

[near halo]

We are really sorry for the inconvenience. It should be fixed soon.

[tawny plank]

today u think?

[near halo]

#support message

[tawny plank]

u can just say u dont know lol

[light sapphire]

They don't know + it's a lot of work to manually skip everyone when they could just send a message saying wait

[tawny plank]

ill remember that next time i buy vip

[light sapphire]

No worries brother it's extended for 5 days that should solve it. Never mind the money you put towards something you don't have.

Sorry admins, little frustrated know it's not yall fault.

[mellow glen]

its not like this is somthing we planned to do

[exotic pond]

i literally left the queue just to try to log in after i bought vip

[near halo]

U do have the VIP, its not working ATM but its there. And its being fixed soon.

[exotic pond]

now ive got another 5 hours to wait

[light sapphire]

Yes i know i have it cream, but it's not working it's not there. Lol

[rocky rampart]

<@&274971100184576010>

[tawny plank]

ik yall can push me thru i have been waiting over 24 hours lol

[near halo]

All the VIP issue should be fixed soon. Please be patient.

[rocky rampart]

Support please

[near halo]

wait are you guys aware of the huge lag spikes on rustoria 10x eu that have been happening since wipe?

[tawny plank]

thats why its frustrating

[mellow glen]

how can i help you

[thin goblet]

so vips arent working temporarily?

[mellow glen]

correct

[thin goblet]

they will be working soon right?

[mellow glen]

we hope so

[thin goblet]

ok well i just left queue and reconnected at 2 players and my friend did as well is there anyway we can queue skip or something i thought the vip was going to work

and i just bought it ...

[mellow glen]

we cannot manually pass players through

[thin goblet]

so is there any way for me to not sit in this queue while i have vip lmao... i just paid $11

[mellow glen]

unfortunately you will just have to be patient till VIP issues are resloved

[thin goblet]

hmm ok any estimated time on a fix ?

[scarlet bridge]

be patient

[near halo]

we dont have ETA, but it should be soon. Sorry for the inconvenience

[scarlet bridge]

i bougth vip like 6 hours ago

and still couldnt play

[thin goblet]

that really blows

[tranquil elbow]

bought days ago 😫

[scarlet bridge]

you have to buy vip for dont have queue

[stray marsh]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[scarlet bridge]

but the time for vip works is longer than queue

that sounds good

they already have our money

[near halo]

its just a one time thing, totally unintentional. We are working on it, please be patient. Sorry for the inconvenience.

[ocean crater]

i blow too bud im gay

[thin goblet]

thas crazy tryna fuq?

[near halo]

@thin goblet @ocean crater take it to #general please, this channel is only for support.

[ocean crater]

u mad or nah? 🤣

[daring sphinx]

well i need support

vip no work;(

[sullen cove]

.

[ocean crater]

I am sincerely sorry, that message was meant for pwR.

[thin goblet]

cap

[ocean crater]

my vip doesnt work

[twin brook]

my vip doesnt work

[ocean crater]

@twin brook same do u know fix? trying to play lol

[thin goblet]

woah donator role?

[near halo]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[daring sphinx]

no i think they site suck

[twin brook]

it will me soon

[thin goblet]

take his vip rn

[ocean crater]

seeming like it rn bout to go play rusty hotdog shit never goes down

[twin brook]

guys its winnable

[stray marsh]

Please follow the directions of the moderator. If you aren't here for support move to #general

[daring sphinx]

man we all needin support cuh

[twin brook]

my bip doesnt work

MJY BPS ARE GONE WTF

[near halo]

We are working really hard to fix this issue, please be patient.

[daring sphinx]

cap

[marble mantle]

:ok_hand: temp-muted ! cybeR#6501 for an hour (Trolling)

[twin brook]

it will be up soon

#free cybers

[thin goblet]

thank god that kid is annoying.

[twin brook]

^

[marble mantle]

:ok_hand: temp-muted Paralism#0607 for 2 hours (Trolling)

[tacit current]

[near halo]

still no tickets for vip issues?

[near halo]

#payment-support message

[thin goblet]

muted. 3 hours.

[orchid hull]

hi

[near halo]

yea i saw, have to wait for an announcement im assuming?

[orchid hull]

i have buy VIP EU long but dosent work yet

can any one help me

[stray marsh]

VIP SUPPORT IS TEMPORARILY SUSPENDED AS THE WEBSITE SHUTS DOWN FOR THE LAST PHASE OF THE FIXES

[ocean crater]

what does that mean and how long

[stable canyon]

i need helpo

irish

[stray marsh]

VIP SUPPORT BACK ONLINE #payment-support

[stable canyon]

i just have a question

[tall tulip]

i got a racist neigber next to me i have a clip him saying the n word but thats not the worst (on rustoria us main)

[stable canyon]

irish

[mellow glen]

open a ticket

[thin goblet]

ayo

[thin goblet]

with vip support being back online does that mean vip is coming back online soon possibly? (no troll pls dont mute)

[mellow glen]

I cant say for sure but it seems like a step in the right direction

[ocean crater]

your asking a chat mod

[raven bison]

Chat mods are still staff buddy, they generally know what is going on.

[ocean crater]

your right

[arctic ginkgo]

just got this message before i could screenshot i saw mutual server was this one. I'm assuming they were removed or left. just a heads up!

[near halo]

he got banned

[tall tulip]

nobody aint replying to my tickets ive got a fuckign rasist blasting the n word while im streaming

[marsh trellis]

this is fake right?

[mellow glen]

bro im so lost

[marsh trellis]

LOL HAHAHA

[knotty talon]

Yes that is fake

[burnt briar]

same here

[marsh trellis]

LMAO

[wispy loom]

If they have no servers in common they're not on this server anymore

[burnt briar]

lmao

[spiral grail]

scam i guess

[raven mist]

Do not click any of these links

[marsh trellis]

can you make an announcment so other people don't

[wispy loom]

Block and close the conversation

[mellow sorrel]

if u click the links u deserve it

dont be stupid

[near halo]

https://pasteboard.co/KiWKaUQ.png

been on this for like 1 week can an admin help me?

because its on my old discord account

[dusky crater]

@balmy cypress can u help me with vip issue

[balmy cypress]

#payment-support

[mellow glen]

@near halo can you send me your steam ID please

[cinder zodiac]

just give out manual vip

like its actually getting ridicules

its been almost 24 hours

[near halo]

<@&274971100184576010> can you have a look at ticket 0270 please

[pure heart]

I bought vip and it doesn't work i still go through the queue

[tawdry jetty]

#payment-support Put in a VIP issue ticket.

[dreamy yacht]

i neeed to talk to an admin of the dis i got a scam link frome here

or some one is trying to scame me

[opal hill]

same here

F R D sent a fake link going to a glory ak skin claiming to be coming from you

[dreamy yacht]

who can i talk to

same

[mellow glen]

just open a ticket

[dreamy yacht]

2nd time

Kiwi546#1528 is the scammer

[stray marsh]

@near halo

Banned

[dreamy yacht]

i can dm u the msg

ok ty ❤️

[cinder zodiac]

matt bro i did that and nothing happened

[lilac mauve]

@stray marsh i bought vip for rusoria med and still have queue how long do i have to wait?

[stray marsh]

#payment-support

[knotty talon]

That is a scam please do not click any of those links

[stray marsh]

That is not a user in our discord.

[wispy carbon]

no way! I was about to give credit card info to confirm age

joking

[plush wagon]

another scam...

[tawdry jetty]

@slow pivot @stray marsh

[bronze moth]

is there a way to warn ppl that there is a bot spamming to win AK and they also on this server??

[stray marsh]

Shut up @tawdry jetty ~

[tawdry jetty]

[wispy carbon]

tell people to have common sense. which is impossible in 2021

[fast void]

can i please have my old discord unlinked from rustoria.link? i have clicked to submit an unlink but its been pending for awhile

[mellow glen]

can you send me your steam id

[cinder zodiac]

matt give out manual vip

[stray marsh]

#payment-support

[cinder zodiac]

irish

are you trolling

[fast void]

dmed it

[tawdry jetty]

What

[tawdry jetty]

?

[cinder zodiac]

whats the point of a ticket it does nothing

you just say what you said in announcments

[errant grove]

Irish, whats the point of tickets if i cant get skipped :(

^^

[stray marsh]

We are resolving issues as we speak if you'd make a ticket 🙂

[cinder zodiac]

i did

and no issue was resolved

not one

[errant grove]

should i make another one lol

[stray marsh]

Did you buy VIP?

[cinder zodiac]

yes

[stray marsh]

Then yes

[cinder zodiac]

18 hours ago

and it still doesnt work

[stray marsh]

Then make a ticket mate. We just fixed about 200 of them

Just need a ticket

[cinder zodiac]

I DID IRISH YOU IDIOT

[neat wharf]

irish need help

[cinder zodiac]

THEY DID NOTHING

[tough zodiac]

How make a ticket if not in game? I can't post in ticket channel

[cinder zodiac]

omg im in did you just do it now

[drowsy hazel]

dis guy is trying to scam

[regal hatch]

https://i.gyazo.com/bf734a5adc624a15d8675e143e25d8ce.png

[wispy loom]

All dealt with, thanks @drowsy hazel @regal hatch

[ancient elk]

@stray marsh Hi, are u available?

[balmy cypress]

@lapis sedge

Make another ticket as I closed yours