#support

1 messages · Page 1499 of 1

regal widget
#

^

near halo
#

maybe wait for the site to work. Wait 30 min and then it works :)(

lilac nova
untold terrace
#

can i please get support on site my discord is gone and i opened new one but it seems that the older discord is linked to my steam and i cant get it out

#

@lilac nova please help 😦

balmy radish
#

<@&874995535881326632> is the 10x tomorrow wiped argain or now tuesday

compact parcel
untold terrace
#

any help for site unlink please?

velvet stone
#

can ı open for ticket? or can ı say from here

near halo
#

i have vip and que for eu long

velvet stone
#

my friend is get banned for hacking. His name is Lodi

zealous kettle
marble mantleBOT
#

Hey, @velvet stone

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

zealous kettle
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

earnest zinc
#

hey

#

i got vip for the wrong server, can i switch it up to the NA long instead

stark furnace
#

Is the us 10x going to wipe tomorrow since force wipe was today

wanton walrus
#

when is the store coming back up

#

im trynna buy vip

zealous kettle
sharp whale
#

is Gravis done for?

stark furnace
#

Damn ight

late aurora
#

VIP store gonna come back up? any eta?

zealous kettle
stray nebula
#

raise long pop?

drifting abyss
#

who to ask for VIP help if @balmy cypress is offline?

hazy vortex
neat pumice
hazy vortex
plucky radish
#

WHY CANT I BUY VIP

granite sedge
#

is donate page down?

plucky radish
#

client.connect 208.103.169.247:28015

neat pumice
hazy vortex
#

last message ^

plucky radish
#

OK

#

TO CONNECT TO SERVER: client.connect 208.103.169.247:28015\

#

client.connect 208.103.169.247:28015

neat pumice
#

Just gotta give it time

wet gazelle
#

Hello dear <@&274971100184576010> ´s 😄 I have written a couple of times the last few months, which u might remember. I got perma banned for hiding behind a wall/blind spot inside the safe zone, and then killed people around me who was outside of the safe zone. The admin saw it as an exploit and I understand his point of view since it was a scummy and weird strategy that made alot of players angry. However technically it was not an exploit, and I did not imagine it to be. I was told that I could get unbanned when safe zone eigther got changed, or you got confirmation by devs that is was not an exploit. - I have been in contact with facepunch 4 times (mainly with Ernn), with long messages explaining the strategy, suggesting them to make some changes to the safe zone. Thing is, they are not gonna change how the safe zone works unless grubbing like I did becomes an issue which is has not so far. They have been aware of this strategy and the ''flaws'' in regard to the safe zone mechanic/5 min low hostile timer for around 6 months now, and have not made changes, so I think we can safely assume they have not changed their mind about it not being a glitch, and they will not patch it since they had plenty of time to do it. Is there a chance you can help me out? I wrote to facepunch/Ernn again 3 weeks ago about this issue, and another bug regarding easyanticheat which they fixed - same answer, they thanked me for the feedback but saw nothing wrong with the safe zone mechanic :/

near halo
#

@earnest saffron

#

If my appeal was denied on the website could I re appeal to prove my innocence more or not?

granite sedge
#

how many slots is medium going to be increased? 500?

wooden lichen
#

Is the donate page down because too many people are on it rn?

neat pumice
wraith atlas
#

no more vips? for buy

lilac nova
wooden lichen
#

Ok, thank you.

RyanJD — Today at 10:42 AM
No ETA of the website coming back I'm afraid. Will be down for multiple hours more than likely, having some issues with abuse complaints against our core infrastructure IP address resulting in temporary terminations from our ISP. Of course these abuse complaints are fraudulent and are only being submitted for this automated suspension to take place.

#

^ For anyone who is looking for more info about donate page being down

raven crypt
#

Is website down, Im tryng to buy pass and it keeps saying error

tawdry jetty
strange saffron
#

/ticket is down

marble mantleBOT
#

Hey, @strange saffron

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

#

Hey, @sour mauve

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

strange saffron
#

@neat pumice /ticket doesnt work

neat pumice
pure sinew
#

no bandit on 5x nobps?

raven mist
#

Yes?

pure sinew
#

i mean

#

there is a bandit sorry

strange saffron
#

shenzyyy 😛

raven mist
#

Nee

strange saffron
#

ja

pure sinew
versed nebula
#

ja

pure sinew
#

why bandit 😦

#

@versed nebula

#

get on and play

granite sedge
#

when is slot increase on medium?

tawdry jetty
marble mantleBOT
#

Hey, @granite sedge

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

strange saffron
#

stfu mark

pure sinew
#

@strange saffron get obn

strange saffron
#

i am on

civic dragon
#

Why did the servers wipe so early today??? What’s going on

versed nebula
#

come general

tawdry jetty
pure sinew
strange saffron
#

yea mark

pure sinew
versed nebula
#

mark

strange saffron
#

xD

versed nebula
#

come general

tawdry jetty
compact zodiac
#

can i get admin help? i cant load into rustoria long

dim mantle
#

/ticket Sorry to bother, last week I bought the VIP from the EU main.
My group decided to settle on the EU Medium.
They told me that if I asked you would change it.
I really do not think so but to prove it is not said.
Thanks and sorry for the inconvenience.

marble mantleBOT
#

Hey, @dim mantle

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

If you are banned and want to appeal, please use !appeal in Discord.

agile knot
#

can i contact support??

dim mantle
#

u can try, wait in "waitin for support"

modest pendant
#

shop is down

tawdry jetty
tawdry jetty
marble mantleBOT
#

Hey, @modest pendant

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

modest pendant
#

holy sht

#

i cant buy vip so

modest sedge
modest pendant
#

gg wipe

agile knot
#

i buyit vip i still have quee on eu long @tawdry jetty

tawdry jetty
marble mantleBOT
#

Hey, @agile knot

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

agile knot
#

!vipissues

marble mantleBOT
#

Hey, @agile knot

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

modest pendant
#

years on this server and they still have a limit of 250 users per server, and you can't even buy vip, unfortunate.

wooden pilot
#

is slots on eu main co gonna be 800 or is it on 600 for now???

tawdry jetty
marble mantleBOT
#

Hey, @wooden pilot

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

wooden pilot
#

How much is max slots

quaint sentinel
#

hi, where i can appeal a ban?

wooden pilot
#

NO U STUPID MONKEY CHEATER

#

@tawdry jetty why is then 250 in que

#

does the server likew

#

me to sit 4 hours in que xd xd

tawdry jetty
#

Some servers open up more slots some don’t.

knotty talon
marble mantleBOT
#

Hey, @quaint sentinel

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tawdry jetty
#

Unfortunately you’ll have to wait out the queue if there is one for the server you’re trying to connect to. Unless the slots increase.

sour mauve
#

is there nobody else besides Luke for Vips ?

compact zodiac
#

what do i do if i keep getting integrity error

knotty talon
marble mantleBOT
#

Hey, @sour mauve

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

misty spear
#

Why my VIP don't skip the queue?

tawdry jetty
marble mantleBOT
#

Hey, @misty spear

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wooden pilot
#

CAN I GET QUE SKIP

icy heart
#

My queskip is not working

knotty talon
marble mantleBOT
#

Hey, @icy heart

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

hardy egret
#

Was there any warning posted anywhere that Gravis map was being decommissioned? i just managed to buy VIP right before the site went down, but i wasn't aware that the map was being changed to a procedural map...

stray marsh
wooden pilot
#

iRISH

hardy egret
#

Oh awesome. okay thanks.

wooden pilot
#

why is server not making more slots when 270 in quue

copper night
marble mantleBOT
#

Hey, @wooden pilot

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

ocean flame
#

what is appening cant buy vip

stray marsh
marble mantleBOT
#

Hey, @ocean flame

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

ocean flame
#

the vip site is down

#

oki

compact parcel
marble mantleBOT
#

Hey, @dim mantle

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

compact parcel
marble mantleBOT
#

Hey, @wooden pilot

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

wooden pilot
#

NAT

topaz hemlock
#

I payed for vip but cant skip

wooden pilot
#

I ASK WHY IT DINT I KNOW ITD AUTO

knotty talon
marble mantleBOT
#

Hey, @topaz hemlock

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wooden pilot
#

serbie talk with u bank and get refund that way

#

serbie WHAT HAPPEN IS THEY SCAMMED U go to bank and refund it that way

hollow oak
#

Hello i got question

inland mason
#

I got banned for supposedly playing with a cheater need support

#

i appealed but got denied

hollow oak
#

Is the Eu rustoria 3x no bps still gonna wipe tomorrow cuz of forcewipe?

wooden pilot
#

CAUSE U STUPID CHEATER

inland mason
#

i do not have cheats

zealous kettle
inland mason
#

APPEAL DENIED

hollow oak
raven mist
#

Its not.wiping tomorrow @hollow oak

inland mason
#

The cheater asked for play in the chat and my friend add him to the clan, i was in the clan but not even playing and got baned aswell

frank prawn
#

still no website im actually done :/

marble mantleBOT
#

Hey, @frank prawn

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

inland mason
stray marsh
marble mantleBOT
#

Hey, @inland mason

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

inland mason
wooden pilot
#

@echo venture pLZ MAKE 800 SLOTS

raven bison
#

no

wooden pilot
#

why

copper night
marble mantleBOT
#

Hey, @wooden pilot

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

wooden pilot
#

But why then 260 people queeeeee and 600 slots

tawdry jetty
teal pier
#

Hello, i got banned a month or so ago for apparently playing with a cheater which wasn't the case. 3 of us got banned, we all appealed and 1 got unbanned and me and another were denied. Just wondering how 1 of us can be unbanned and im not??

inland mason
tawdry jetty
#

If your appeal has been denied then there’s nothing else to do. Whenever you try to connect if you see a ban timer wait it out. If not then you’ll have to play elsewhere. Once a appeal is denied the decision is final. @inland mason @teal pier

junior rain
#

hey hey Matt do we get support if we wait in the "waiting for support" channel?

teal pier
#

I understand that but how can you unban 1 of us and deny me for the exact same thing. makes zero sense

unique dew
#

you do

kindred salmon
#

Can i change my vip?

inland mason
#

@tawdry jetty i can explain the situation i am, like i said, i did not played with a cheater, i was in the clan but i was not even conected 😦

knotty talon
marble mantleBOT
#

Hey, @kindred salmon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

tawdry jetty
agile knot
#

/getmyid

late sonnet
#

yo, there seems to be issue with boats atm, whenever i try to togggle engine i get this

unknown.png
inland mason
#

Ok thx

tulip rain
#

icantbuyvip

tidal quarry
knotty talon
marble mantleBOT
#

Hey, @tidal quarry

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

tawdry jetty
exotic thistle
nova lynx
#

ayo i dont think this is gravis

unknown.png
fathom whale
#

@exotic thistle

exotic thistle
raven crypt
#

Is there anyway I can Buy vip Not on website?

tawdry jetty
near halo
nova lynx
#

thats pain

#

why though

gritty dust
#

um when i try and do a ban appeal it said i havent been banned? any advice?

raven crypt
#

I will send feet pics for vip

nova lynx
near halo
near halo
proper prism
#

is it possible to buy vip now, its saying that the donate is down??

kindred salmon
#

@balmy cypress

serene sapphire
#

Is there any news about when we are going to be able to buy vip?

near halo
nova lynx
#

/ticket doesnt work either

unknown.png
marble mantleBOT
#

Hey, @nova lynx

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

keen shuttle
#

!website

marble mantleBOT
#

Hey, @keen shuttle

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

rugged laurel
#

Can someone let me know why my VIP isnt working?

exotic thistle
rugged laurel
#

VIP

exotic thistle
marble mantleBOT
#

Hey, @rugged laurel

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

topaz hemlock
#

@balmy cypress are you there?

tawdry jetty
topaz hemlock
tawdry jetty
inland mason
#

Can i dm any admin to know if my ban has a timer or is it permanent¿

tawdry jetty
near halo
#

Rustoria 5x no eu bp. Guy building inside a rock so we cant build etc. Can a admin come on and remove that tc? Cause he is glirt

#

@dire thorn

stray marsh
marble mantleBOT
#

Hey, @near halo

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

exotic thistle
near halo
#

He legit jsut killed me threw the fucking rock. Legit lost all my building mats cause it

#

He running under the map and looting me -.-

calm timber
#

whats wrong with the website i can not buy vip ??????????

hallow vector
#

Hi i have problem with you server .After entering the server, it throws me into the main one. and writes that you are banned for cheating. Can you help please

near halo
marble mantleBOT
#

Hey, @hallow vector

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

tICKETS dont work ingame btw. So we cant make a ticket

near halo
marble mantleBOT
#

Hey, @near halo

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

tawdry jetty
marble mantleBOT
#

Hey, @hallow vector

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

olive fiber
#

@raven mist

#

u got guys exploiting on ur server and no one can make in game tickets

#

they are inside rocks killing and running under the map looting

near halo
marble mantleBOT
#

Hey, @olive fiber

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

calm timber
#

IS THE WEBSITE GOING TO BE FIXED ANY TIME SOON ?

olive fiber
#

didnt see my bad

near halo
calm timber
#

I dced and i need to buy vip but website aint working

tawdry jetty
marble mantleBOT
#

Hey, @calm timber

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

strange frost
#

my game crashed and im back in the Q. Anyway i can get bypass?

near halo
#

why dont you allow us to buy vip from #Tickets

wispy arrow
#

you can buy vip while the website is down???

near halo
#

how

near halo
fleet oxide
#

!vip

marble mantleBOT
#

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

near halo
#

its down

#

but @near halo why wont they allow us to buy vip from tickets there loosing hella money

rancid furnace
#

us 3x i crash everytime i try to use a boat

unknown.png
near halo
calm timber
#

ggs I dced and now I have to wait 70 player que lol

tawdry jetty
rancid furnace
#

kk

near halo
#

dang 70 i got to wait a 180

calm timber
#

it sucks lmao

#

we were loaded too

vivid light
#

is there an alternate way to buy vip?

exotic thistle
tawdry jetty
vivid light
#

😦

true hamlet
#

LOL

#

it feels bad right?

remote fractal
#

It says the web server is down on the website when I try to donate rn

unique dew
#

ANNOUNCEMENTS

#

bro

true hamlet
#

nate as he said he cant do nothing about it hes a discord mod

remote fractal
#

u think i actually read the mf discord shit theres like 80 billion people in here calm yo self

topaz hemlock
#

Been w8ing for 1 hour to get help with the VIP?

tawdry jetty
tawdry jetty
remote fractal
tawdry jetty
calm timber
#

how long has the website been down for ?

vivid light
tawdry jetty
#

^

#

Thanks.

calm timber
#

so nobody can tell us like how long it will take for this website to go back online >????

vivid light
tawdry jetty
calm timber
#

ggs nice server thanks

vivid light
#

lol, ur a fucking idiot

calm timber
#

lol

lime iron
#

is the store down?

calm timber
#

nah dude its up we just dumb dont know how to buy vip

mental hinge
#

10x eu no bps down ?

tough bane
calm timber
#

ggs they loosing bunch of money

lime iron
tough bane
topaz hemlock
fickle vigil
agile knot
#

!website

marble mantleBOT
#

Hey, @agile knot

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

fickle vigil
rare cedar
#

Anyone elses VIP not working?

stiff parrot
#

VIP isn't working for me

rare cedar
#

Is there like a known issue?

near halo
#

@rare cedar @stiff parrot u guys bought VIP already or ur trying to buy it ?

stiff parrot
#

I already bought it

raven raptor
#

@everyone fix the bug with boat in the rustoria x2 monday. We cant get in at fishing village we get kick

rare cedar
#

already bought it

#

had it last wipe too

tawdry jetty
stiff parrot
#

I bought it 3 hours ago

near halo
#

!vipissue @stiff parrot @rare cedar

marble mantleBOT
#

Hey, @stiff parrot

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

why is 10x eu rustoria down??

#

so is american

stiff parrot
near halo
stiff parrot
#

How do I contact Luke

sweet forum
#

Why is the store down

stiff parrot
#

I just tried to direct message him

tawdry jetty
near halo
marble mantleBOT
#

Hey, @sweet forum

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

near halo
#

dm him please

autumn root
#

can i get unbanned, i was banned for the vip glitch. i will pay back the money to be unbanned

stiff parrot
#

I tried, but it blocked me from messaging him

near halo
marble mantleBOT
#

Hey, @autumn root

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tawdry jetty
#

!ticket @gritty dust

marble mantleBOT
#

Hey, @gritty dust

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

near halo
nova wing
#

APEAL DOESN"T WORKK!!!!

#

It stays on a previous appeal page

#

Once i tried to mute appeal and and just stays on the page immediately after I sign in

#

"APPEAL DENIED"

near halo
autumn root
#

@near halo i cannot appeal a ban because it says i wasnt banned

stiff parrot
nova wing
#

But I didn't even apeal

autumn root
#

i was manual banned for vip glitch so thats why

#

so i cant appeal thru the website

rare cedar
#

Does luke just appear offline?

nova wing
#

Its stuck on the page from a PREVIOUS APPEAL

near halo
tawdry jetty
autumn root
#

@zealous kettle could you possibly work out my ban ?

#

or some <@&274971100184576010>

near halo
autumn root
#

it was last month

#

manual ban cause of vip glitch

weak nest
#

can i get an unban? some dude gave me his base and as soon as i put in the code i got banned for exceeding group limit

nova wing
#

HAHAHAHA

stray marsh
nova wing
#

RIP

weak nest
#

rustoria 5x

stray marsh
#

5x What, we have multiple

weak nest
#

Us Rustoria 5x

stray marsh
#

Still multiple of those mate

weak nest
#

no BPs

#

trio 5x my bad

tardy escarp
#

is it possible to fix the donation on the rustoria website?

#

sorry if this is a repeat support comment

stray marsh
# weak nest trio 5x my bad

You are not permitted to give away or take over bases on that server. It is listed in the join rules as well as in server announcements in global.

stray marsh
marble mantleBOT
#

Hey, @tardy escarp

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

weak nest
#

So the ban is perm?

tardy escarp
#

cheers irish

stray marsh
#

It is a 3 day ban @weak nest

weak nest
#

ok

opal bronze
#

admin here?

tardy escarp
#

is there a different way of being able to buy VIP for rustoria eu main?

opal bronze
#

I just bought vip on the wrong server, is there a way to refund it?

hallow stump
marble mantleBOT
#

Hey, @opal bronze

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

opal bronze
#

so I just need to dm @balmy cypress to ask refund or?

#

dont understand

tardy escarp
#

yes

opal bronze
#

response fast?

tardy escarp
#

send him a whisper, via discord, not in here witha tag, and tell him what your issue is with the vip

opal bronze
#

I did

near halo
brisk drum
#

is the vip store url broken?

stray marsh
marble mantleBOT
#

Hey, @brisk drum

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

brisk drum
#

Is there any other way to buy vip?

stray marsh
#

There is not

opal bronze
#

buy with paypal

brisk drum
#

are you capable of checking if there is even any in stock?

#

us long

stray marsh
#

The website is down for everyone

#

Including us

opal bronze
#

Irish can you help me to refund my vip? bought one on wrong server or how long does it take for luke to answer?

stray marsh
#

You will have to speak with Luke about that, he will respond as soon as he gets to your message. He is a busy man on wipe day as you could imagine

tardy escarp
#

quinten please DM luke and await his response

earnest zinc
#

yo i bought vip for the wrong server is there anyway i can trade it for vip on the right server

tawdry jetty
marble mantleBOT
#

Hey, @earnest zinc

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

earnest zinc
#

thanks

proper prism
#

is the vip upp aien

#

again

tawdry jetty
#

@near halo DM @compact parcel

near halo
#

is the rustoria vip store down?

#

@compact parcel

lilac nova
near halo
#

help

near halo
#

any admin ?

near halo
#

please

#

im playing rustoria eu main

#

and i got disconectd

#

can you help me with that ?

near halo
#

broooooooo

#

theres 125

#

let me skip the q

#

please man im getting raid

#

can you help me please ?

near halo
#

BROOOO my vip runs out soon.

#

please

#

bro im getting raid

#

@near halo please use #general. We cant help u with that.

#

I got the wrong vip last night anyway I can change it ?

#

Is there any other admin that can deal with this?

near halo
quaint patrol
near halo
#

@quaint patrol

#

i need ur help

#

I got it for us long and I meant to get eu long anything I can do?

quaint patrol
near halo
#

dms?

tawdry jetty
quaint patrol
#

Is it relating to what cream is talking about?

near halo
#

Bro with all respect, I do not need the advice from a chat mod, but with an admin

near halo
quaint patrol
#

Chad mod or admin, we all hold the same value here.

neat trellis
#

are boats bugged or something?

stray marsh
near halo
#

yes but an admin can tell me why i am banned

neat trellis
#

ok

near halo
#

My team needs me and my vip is running out

neat trellis
#

so no boats working? or is it only sometimes

near halo
#

and there is no explanation or reason why i am banned at all

near halo
#

except come to the discord which I am here

stray marsh
neat trellis
#

ok thanks for the help

tawdry jetty
#

@near halo

#

Speak

#

With

#

Nat

near halo
#

She is not here bro

#

surely theres another person in the discord that knows what to do

tawdry jetty
#

Then wait patiently, admins don’t deal with other admins bans.

#

You’ve been told 5+ times now what to do.

halcyon patrol
#

When will the donation thing be available?

stray marsh
marble mantleBOT
#

Hey, @halcyon patrol

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

wooden pilot
#

Is rustoria eu co main modded?

#

!modded

near halo
wooden pilot
#

yes

near halo
#

Its official server.

wooden pilot
#

hmm

left lagoon
#

is the queue skip down?

wooden pilot
#

just shit spawning fast

#

and i got ak in normal create lol

dusky crater
#

<@&274971100184576010> who i message about vip issue

karmic solstice
#

high pop = high respawn rates

tawdry jetty
marble mantleBOT
#

Hey, @dusky crater

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wooden pilot
#

No bandit

tawdry jetty
wooden pilot
#

hmm why

unique dew
#

that name

wooden pilot
#

What

near halo
#

@unique dew can you help me with vip issue

unique dew
#

i cannot but i can redirect you to a person who can

marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

static barn
#

Dear Rustoria. Why did you ban me in chat when i accidentaley did the n word in chat!? I deserve a refund. Can i please pardon myself to get VIP

near halo
#

Host isn’t working

unique dew
near halo
#

Yea

static barn
#

Dear Rustoria. Why did you ban me in chat when i accidentaley did the n word in chat!? I deserve a refund. Can i please pardon myself to get VIP

unique dew
unique dew
near halo
#

@unique dew I bought the wrong vip

near halo
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

halcyon patrol
#

!website

marble mantleBOT
#

Hey, @halcyon patrol

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

muted aurora
#

the boats are crashing wen you start engine

near halo
urban sleet
#

my vip is gone

#

and i got it last night

tawdry jetty
marble mantleBOT
#

Hey, @urban sleet

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

pine sparrow
#

hey

#

i was looking to switch my donator rank to a different server

#

if possible

jovial lagoon
#

are they going to add more spots to us medium its only 316 players rn... 😦

copper night
marble mantleBOT
#

Hey, @jovial lagoon

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

copper night
marble mantleBOT
#

Hey, @pine sparrow

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

plucky radish
#

HOW MUCH IS VIP

tawdry jetty
plucky radish
#

FUCK

#

i have$8

#

u tryna sponsor me?

stray marsh
mellow glen
#

^ really good deal

plucky radish
#

so its finna be on special?

broken peak
#

Why is the website down?

tawdry jetty
marble mantleBOT
#

Hey, @broken peak

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

broken peak
#

FUCK

plucky radish
#

@tawdry jetty \

#

u tryna fuck so i can get that $2 discount

tawdry jetty
#

Yo?

plucky radish
#

ayo

near pecan
#

whats the deal with vip?

plucky radish
raven bison
tawdry jetty
#

DM’s are always open @plucky radish also #general and also no discounts.

near halo
plucky radish
#

fuck

near pecan
#

trying to buy

near halo
marble mantleBOT
#

Hey, @near pecan

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

near pecan
#

can an admin take my amex number so i can get on with life?

raven bison
#

amex number?

mellow glen
#

American Express

shut stone
#

What's with the site ?! I can't buy vip

mellow glen
marble mantleBOT
#

Hey, @shut stone

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

shut stone
#

Even approximately unknown ??

raven bison
#

Unknown

near halo
#

been down for hours

#

(website)

shut stone
#

Very bad ..... There was no opportunity to buy a VIP before and now there is such a situation that I can’t skip the line ...

near halo
#

Ye our whole team needs it

#

but been waiting for hours now and nothing has happened

dire thorn
#

for some reason, every time I turn on a boat I get kicked for "rpc error rpc_toggle"

#

never seen this before but happened 2 my tm too

mellow glen
dire thorn
#

🙏

near halo
#

yes nice fix the boats!

#

im waiting in this long que about to shit my pants

#

ive been in it for hours now

raven bison
narrow crater
#

Hi

#

i need support for my transaction

#

my vip is going to another ID.

restive hatch
#

yo

#

the shop is down

raven mist
#

contact @balmy cypress regarding that @narrow crater

#

!website @restive hatch

marble mantleBOT
#

Hey, @restive hatch

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

near pecan
#

i will pay $50 for an admin to take my vip purchase on long

raven mist
#

That will not happen sir!

near pecan
#

thats a good profit margin

sweet solar
#

RIP. I wanted to buy VIP

raven bison
#

$100?

near pecan
#

pocket change

raven mist
restive hatch
#

is there any way to buy vip

raven mist
#

Not at this moment , no

restive hatch
#

fuck you

#

lmao jk

raven bison
rare delta
#

rip theres no eta on when it will be up

near halo
#

shenzyyy

rare delta
#

like the store

near halo
#

lets make a compromise

raven mist
rare delta
#

?

near halo
#

see your interested, i will give you 300$ to skip me in the que and than after that give me lifetime vip

narrow crater
#

will he respond me ?

near halo
#

no

raven bison
near halo
#

nah jit

#

300$ and you gib me lifetime

austere thorn
#

when will website be up?

near halo
#

they dont know

near pecan
#

im in on the $300.00 for lifttime

#

2 customers

raven mist
rancid furnace
#

FIX BOAT 😄

raven mist
#

Will probably be fixed at next restart

austere thorn
#

they taking forever,

hazy imp
#

FIX UR FUCKING WEBSITE IM NOT TRYNA WAIT IN QUE

austere thorn
#

^

raven mist
near halo
#

@balmy cypress

raven mist
#

Whatsup @near halo

left hawk
#

i need to talk to a admin

near halo
raven mist
near halo
#

i was purchasing vip and it goes down

#

now i gotta wait in this huge q

raven mist
#

Sorry to hear that! Will be up asap

near halo
hollow bramble
#

how can we buy vip if website down ?

#

hello @raven mist

#

and can u guys put 2-3 to solve vip issues instead of sleeping luke ?

wispy loom
plucky radish
#

im $2 short man

#

feelsbadHeadBop

wanton walrus
#

WTF US LONG SERVER WAS LAGGING AND I HAD 20 PEOPLE AHEAD OF ME AND GOT KICKED OUT OF QUE NOW I HAVE ALMOST 200 PEOPLE IN FRONT

brisk drum
#

lagging? na

#

you accidentally canceled que be honest

#

enjoy the 6 hour wait boy

wanton walrus
#

shut the fuck up you god dam dumbass

#

i was watching my friends and they all got kicked from it

#

so go ahead open your mouth again you fucking pussy

near halo
#

@wanton walrus Please stop being toxic, and if u dont need help move to #general please

wanton walrus
#

@near halo i do need help cause why the fuck do i have to wait in a 200 man que for something that wasnt in my power

near halo
wanton walrus
#

move me back up in que

near halo
wanton walrus
#

youre useless than

glass cave
#

pimping goat kinda dumb ngl

hazy imp
#

ayo can i send money to u and u just give me vip

tawdry jetty
hazy imp
#

lowkey not tryna wait just would rather pay extra

wanton walrus
#

dont talk to me matt fat bitch

near halo
marble mantleBOT
#

:ok_hand: temp-muted Abortion#3196 for 2 hours (Take a break)

tropic steppe
#

yo theres a bug rn

#

if i put gas in a boat i just auto dc

unknown.png
glass cave
tawdry jetty
tropic steppe
#

ok good to know, thx

glass cave
#

im uninstalling rust it kinda hard

tawdry jetty
glass cave
uncut shale
#

is there anyway to purchase vip for us long?

near halo
uncut shale
#

:/

near halo
#

admin for support ?

junior rain
#

me to as well 🙂

raven mist
near halo
near halo
dreamy cypress
#

i just bought VIP on US Long, its not letting me join

bitter vine
#

just bought vip for medium, have proof of transaction also not letting me join

tawdry jetty
marble mantleBOT
#

Hey, @dreamy cypress

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

floral quest
#

website is back up mostly

torpid galleon
floral quest
#

but us med still out of stock

#

yeah

torpid galleon
#

is tthe websitte up?

floral quest
#

it keeps cutting in and out im pretty sure

bitter vine
#

if you spam refresh it works yes, but already sold out

late aurora
#

do u think us med will be restocked today at all?

floral quest
#

i mean if someone sells or refunds maybe idk

late aurora
#

mainly asking staff

proper prism
#

if you buy now, its not glitching right?

near halo
#

Well i didn't get a message from the bot after buying one

#

so i think it's broken

floral quest
#

just show proof and they should try sort it

bitter vine
#

ive just bought one myself too, not working

nova lynx
#

i cant do /ticket in game where do i report racist players

near halo
#

is there a admin i can talk to about confidential stuff and purchases

stray marsh
marble mantleBOT
#

Hey, @near halo

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

proper prism
#

@stray marsh do you think its smart so buy it now or later

#

to

stray marsh
jovial lagoon
#

how does vip for a server that has 302/300 sell out lol

proper prism
#

👍

wide coyote
#

my game crashed while i was in the server i was wondering if you i could get back in ?

#

us long

turbid sphinx
#

LOL

jovial lagoon
#

Just wait in queue man

#

See you tomorrow

turbid sphinx
#

XD

late aurora
#

@stray marsh once shop is stable do you know if they plan on adding more vip available for us med

bitter vine
#

!vipissues

marble mantleBOT
#

Hey, @bitter vine

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wide coyote
#

im i supposed to tag a admin if i want support ?

tranquil zephyr
#

Donation page not working for anyone else?

echo venture
wide coyote
#

so no queue skip for people that crashed ?

amber coral
#

Bought Us medium VIP 15 min ago and it still says I have a queue

leaden sonnet
#

hey, I bought the vip, the payment went through, but I dont see the package on my account, I have my steamid if you need it

vocal palm
#

same

amber coral
#

we are all in the same boat lol

tawdry jetty
marble mantleBOT
#

Hey, @leaden sonnet

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

fervent junco
#

bought vip purchase on my acct but no skip

vocal palm
#

about vipissues

near pecan
#

bought vip long cant skip

leaden sonnet
#

yes luke seems to be offline

sturdy seal
#

yeah same

#

got vip 20 minute ago and i'm still in que

livid tapir
#

yeah you gotta wait until he responds

sturdy seal
#

and luke's offline

leaden sonnet
#

aight :/

livid tapir
#

the website was fucked a little so issues are bound to remain, give them some time guys

turbid sphinx
#

SO BAD

rancid furnace
#

New update messed up alot tbh

restive hatch
#

is the website up yet?

late aurora
#

website was "a little fucked" xd was down for like 5hrs

livid tapir
#

wasnt the update

exotic thistle
#

wait until you get response from luke if you having vip issues

raven raptor
#

<@&274971100184576010> cheater in rustoria x2 monday gravis island : Mr.white steam id : 76561199196578642

#

wall hack and aim bot

exotic thistle
#

make a ticket please!

raven raptor
#

unknow command.

exotic thistle
raven raptor
near halo
#

I got kickbanned for 10 min "auto chat filter" for saying i have NEVER been on UKN to pracc my aim?

rancid furnace
#

bahahaha

livid tapir
#

lol

near halo
#

Meanwhile another guy is sitting calling me a "pedo" and he is not getting banned?

exotic thistle
#

because in-game you cant for now

serene veldt
#

Store on the site is down btw

stray marsh
marble mantleBOT
#

Hey, @serene veldt

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

serene veldt
#

Ok no rush just wanted to let you know

#

got my vip already ❤️

near halo
vocal palm
#

!vipissues

marble mantleBOT
#

Hey, @vocal palm

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

shut your mouth

#

Damn toxic girl.

#

how are u kind sir @vocal palm

livid tapir
#

you can take rust from the players but cant take the players from rust

vocal palm
#

wonderful @near halo

#

i was charged 4 times for vip i cant use and im having to contact someone who is offline

near halo
livid tapir
#

F

near halo
#

rustoria is one of the most popular servers

#

but cant keep a web up on force

near halo
livid tapir
#

and as a result they have to deal with toxic members of their community submitting false claims against their website

fervent junco
#

most popular server has one guy to deal with vip issues

livid tapir
#

its rough yall, they are mostly volounteers

velvet harbor
#

my vip is not working

rich mauve
#

I got a VIP for a server but it isn't skipping the line 😦

raven raptor
#

i did the ticket

exotic thistle
marble mantleBOT
#

Hey, @rich mauve

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

raven raptor
#

i hope he will get a ban. Him and his team

dreamy cypress
#

am i supposed to DM @balmy cypress for VIP support?

candid viper
#

is the website to buy vip down??

fervent junco
#

@exotic thistle man this guy doesnt answer

fervent junco
livid tapir
#

hes a human being not a machine give him time

exotic thistle
fervent junco
#

thanks

exotic thistle
#

no worries, but please understand him, he is not robot sometimes can have late response!

cyan edge
#

i have bought vip and have receipt but i have q

#

wtf

hushed stump
#

yes i just did a ticket

#

they said stay in q

#

vip will go thru eventually

wide coyote
#

@exotic thistle i was wondering if i crashed while i was in the server can i get a queue skip to get back in ? i know some other server do that idk if rustoria does

exotic thistle
hardy kernel
#

i just buy the vip but i dont have it activated

cyan edge
exotic thistle
candid viper
#

is the vip website down????

exotic thistle
livid tapir
#

This has been and continues to be a rough day for Rustoria

near halo
uncut shale
#

!viphelp

marble mantleBOT
#

Hey, @uncut shale

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

small vector
#

!viphelp

marble mantleBOT
#

Hey, @small vector

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

spiral salmon
#

VIP help

#

help

cyan edge
#

i got vip from a "dowding LTD

#

hope i didnt get scammed

rich mauve
#

Same ^^^^

stray marsh
tawdry jetty
#

If you’re having VIP issues DM @balmy cypress

cyan edge
#

ok lmao imagine a random ass eu dude just made a rack

velvet harbor
#

if you dm luke you just get a copy n paste response

narrow crater
#

@balmy cypress

#

I have now 3 vip

spiral salmon
#

i bought VIP Khirban Abi Flusi

tawdry jetty
narrow crater
#

paid 3 times

#

none work. all us main

tawdry jetty
narrow crater
#

yeah

echo venture
narrow crater
#

he blocked dm's

rich mauve
#

I DM's him, he said once I get into Q to just tell him

cyan edge
#

look in announcments

velvet harbor
rich mauve
#

I told him, no response

cyan edge
#

calm down yall

scarlet verge
#

LOL told me he can skip us from que, then blocked msgs?

tawdry jetty
#

Guys, he’s around lol. He’s getting DM’s faster than he can respond. Please be patient.

cyan edge
#

bc he just got like 110 dms

#

facts yo

stray marsh
#

He is the payment support person for the largest server group in the game, give the man a chance

tawdry jetty
#

Website been down since force wipe so everyone getting VIP now

cyan edge
#

yeah facts yo

#

i can get behind the admin team

#

on stev those dudes are fat fucks

carmine radish
#

i just bought vip for us long but cant get in

scarlet verge
#

it seems like you need more then one payment support person ;D wink wink

tawdry jetty
tawdry jetty
near halo
#

WHY ISN'T HOPPEL AROUND ANYMORE?!

tawdry jetty
#

Along with the website was unstable for a period of time and didn’t catch up to give people queue skip.

scarlet verge
#

I understand just kidding

raven crypt
#

#restockVIPforUSlong

heady sundial
#

i just buy vip and my vip not working

#

@balmy cypress

near halo
marble mantleBOT
#

Hey, @heady sundial

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

manic forum
#

@stray marsh

light sapphire
#

VIP selling out when the website is " down "

#

so it's down but people can still buy the slots for VIP that are able to get through...

tawdry jetty
marble mantleBOT
#

Hey, @raven crypt

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

hollow glade
#

Why did luke block me when i asked what is the payment name of you guys

serene sapphire
#

I was procesing my vip and it said the link expired after paying, after that it said out of stock, so literaly after w8 since force wipe + website issues, i got f. is there any chance to get more slots on EU Med?

carmine radish
#

matt i tried luke but it said r4ndc — Today at 6:52 PM
Hey man just bought vip in us long and cant get in
Clyde
BOT
— Today at 6:52 PM
Your message could not be delivered. This is usually because you don't share a server with the recipient or the recipient is only accepting direct messages from friends. You can see the full list of reasons here:

heady sundial
#

nice Queue skip not working

tawdry jetty
dull ingot
#

how do you refund

compact parcel
brazen merlin
#

i bought 2x VIP but cant log in without queue

tawdry jetty
tawdry jetty
marble mantleBOT
#

Hey, @dull ingot

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

carmine radish
#

ok thanks

dull ingot
#

thanks

tawdry jetty
#

Np

light sapphire
near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

earnest patio
#

!vipstock @light sapphire

marble mantleBOT
#

Hey, @light sapphire

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

livid frost
#

is the websit store down?

compact parcel
#

For VIP issues if you purchased it today:

"Please be assured that any VIPs purchased that have not yet been issued, will be issued correctly when we’ve completed our full redeployment of our store infrastructure."

manic forum
#

can someone help me with my vip i bout it but i am still in q

scarlet verge
#

so he is not skipping like he said?

#

Or what you mean @compact parcel

ocean stag
#

Can anyone help me find my account ID

#

the link doesnt work

cyan edge
compact parcel
cyan edge
hollow glade
#

What is the payment name of u guys

earnest patio
scarlet verge
#

Hey there, please join the queue - website is offline for now so I will skip you and resolve this ASAP. Let me know when in queue

rich mauve
#

So I gave my steamID for no reason .-.?

cyan edge
#

Dowding LTD

compact parcel
cyan edge
scarlet verge
ocean stag
#

@earnest patio it was a link that took me to rustoria and it was a /myid is it the same as your steam ID?

balmy cypress
# scarlet verge this is cap

Everyone has this issue currently - I am sorry but you will have to wait for now and this will be resolved ASAP

carmine radish
#

thanks luke

earnest patio
#

luke we thank you for the hard work

serene sapphire
#

Thanks, w8 patiently

rich mauve
#

Coolio; I left Q at about 80 something people, thinking I'd get in with my VIP; now I have to wait through 200 peoplke again o.o

ocean stag
#

^

light sapphire
#

Just a little clarification needed, so since some people are able to get on the website and buy VIP ( even tho it's not giving it to them ) they are able to basically pre-buy the stock out for when the website fully becomes operational?

gentle bison
#

the vip

#

store is messed up

spiral salmon
#

Zabin Abi Filsi

spiral salmon
scenic spruce
#

hi

tawdry jetty
ocean stag
#

If you are upset about 11

fervent junco
tawdry jetty
#

Or you can wait like the other 100+ people for the VIP to be kicked in

cyan edge
#

^

civic tundra
#

is there any admin?

compact parcel
cyan edge
#

get fucked

near halo
light sapphire
hollow glade
#

Can someone tell me what is the payment name of you guys

civic tundra
#

there is a cheater in rustoria eu main and i have proof

near halo
marble mantleBOT
#

Hey, @civic tundra

The in-game ticket system is currently not working properly. Therefore, please use the following method:
- Head over to #payment-support to submit a ticket. Remember to include the name of the rulebreaker(s) and what they're doing.
- Remember to include which server you are on.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your ticket.

If you are banned and want to appeal, please use !appeal in Discord.

compact parcel
civic tundra
#

ok

tawdry jetty
# cyan edge get fucked

Please go to #general if you don’t need support. I like your back up on us typing but we can’t have you typing in support if you don’t need. Feel free to apply for Discord Moderator or Chat Moderator if you’re interested #staff-applications pepeheartoria

hollow glade
#

I need help asap

near halo
cyan edge
#

@compact parcel @balmy cypress @tawdry jetty i fucking love yall PeepoKiss ill delete after you see ❤️

hollow glade
#

What is the payment name of you guys

tawdry jetty
cyan edge
#

Downing LTD

fervent junco
#

why was i told id be skipped in if yall arent doing that im confused

cyan edge
#

Dowding

hollow glade
#

So when i buy a kit

#

Who does it go to

cyan edge
#

JR DOWDING LTD

hollow glade
#

Its important

cyan edge
#

something like that

ancient heath
edgy reef
rough moat
near halo
#

@hollow glade R J Dowding Ltd

fervent junco
maiden pumice
#

I just bought vip for us long and its been 20 minutes and I still haven't gotten it

hollow glade
#

Thats the name

stray marsh
# maiden pumice I just bought vip for us long and its been 20 minutes and I still haven't gotten...

Our website is still not stable. We said we would be posting an announcement when it was set for purchases again. We are hoping this should be resolved in the near future. For now you will have to wait in the queue and monitor the #announcements channel. We have had many people claiming to have purchased VIP when they have not, just for a skip - due to this we cannot skip until we can verify the purchase on our store.

hollow glade
#

Of the payment thing

balmy cypress
maiden pumice
#

well thats fucked

fervent junco
hollow glade
#

@near halo

cyan edge
rough moat
near halo
spiral salmon
hollow glade
#

Thats the payment name of u guys

spiral salmon
stray marsh
balmy cypress
# fervent junco ok butu closed ur dms lol sus

Was being spammed - not a whole lot I can do right now and didn't want more people DM'ing with late responses. At least messaging in here players can be informed by our team about the status

#

Rather than waiting for me to get through DM's

cyan edge
fervent junco
#

ok man ill just go fuck myself got it

ocean stag
#

fuming over 11 dollars lmao

cyan edge
#

its not that

compact parcel
rich mauve
#

Hey, someone brought up a good point, is my VIP going to be extended? Because I doubt this will be resolved before I sleep x.x

cyan edge
#

ok bet ❤️

rough moat
fervent junco
cyan edge
#

cry pussy

#

lmao id be a goat admin

compact parcel
#

This channel is for support only

floral quest
#

dude they obviously just cant get vip to work yet just chill

ocean stag
#

your not going to get anything done by complaining

wispy loom
rich mauve
#

I feel like I wouldn't have to deal with trolls in your DMS o.e

compact parcel
#

If you proceed to type non support related issues in here you will be muted

brazen merlin
#

because the site was broken i bought 2 times vip 😮

compact parcel
#

Last warning

#

If you have an issue feel free to ask for assistance, and a staff member will respond. Otherwise please head over to a new channel, thank you

ancient oracle
#

здесь становится жарко

near halo
#

@manic forum this is the place too ask for help with the VIP

manic forum
#

will i have it but ia m still in q

#

i bout it

haughty sail
#

shop is broken on 3x us cant use it

stray marsh
marble mantleBOT
#

Hey, @haughty sail

The website is currently down and no ETA on when it will be fixed. You can always look in #announcements as it will be posted when fixed.
You can find more information on why it is down here: #announcements message

compact parcel
#

!mute 214465585629626369 30m Misuse of support channel

marble mantleBOT
#

:ok_hand: temp-muted auhz#4493 for 30 minutes (Misuse of support channel)

rich mauve
#

Will my sub be extended due to the wait? I legit will be missing out on the day due to the downtime :(?

compact parcel
#

It is currently down as our site isnt operational

#

updates will be posted in the announcements channel

rough moat
# compact parcel Last warning

I have asked support issues but haven’t received an answer. I asked if the vip will be granted from purchase or upon fixed date? I also asked if they were to show receipts and not just claim they got it if that would work? A suggestion to fix this sorry not a a question would be to only answer people with proof of purchase.

compact parcel
rich mauve
#

So I will miss out for a day? There can't be an extension?

compact parcel
#

We will keep the users informed in #announcements if any extentions/compensations will happen, I am unsure at this point in time and I am unable to confirm or deny it currently

cyan edge
#

serious question. this is Suicide Prevention Month so could this channel be used as Emotional and Server Support??

velvet harbor
#

@compact parcel i mean if there isnt one shits kinda unfair

compact parcel
#

!mute 386678255475752960

marble mantleBOT
#

:ok_hand: muted AFKD_#0438

cyan edge
#

please dont @fervent junco

north crest
cyan edge
#

oh ok my bad

undone nexus
#

So if you purchased VIP and haven’t received perms you have to wait in queue or wait for the system to catch up?

cyan edge
#

yes indeed

north crest
#

it could end up causing more damage than helping

cyan edge
#

they are experiencing website difficulties and until that is resolved VIP is in a waiting zone

rough moat
#

I’m ok with waiting just not a fan of losing a portion of my product.

rich mauve
#

^^Statement.

thorn topaz
#

Server Info says team UI on US Long is 12; however I can only see 8. We have 12 people on team but I don't see them unless I go to map

cyan edge
#

We will keep the users informed in #announcements if any extentions/compensations will happen, I am unsure at this point in time and I am unable to confirm or deny it currently

#

no shit

thorn topaz
#

can I only see 8, or should I see 12?

wispy loom
cyan edge
#

8 is how it is

compact parcel
#

If you are being serious in regards to this I can tell you that it is a permanent solution to a temporary problem. I can't stress enough the importance of calling this phone number and getting the help you need 1-800-273-8255. This number is the suicide prevention lifeline and I can't stress the importance of contacting them if you are considering it. My dms are open and if you have anything you need help with, with rustoria // your life feel free to dm me and I will help you the best of my ability. You will remain muted for this time being as this is a serious issue which should not be brought up in a public discord. We can talk about everything in dms if you have any questions, or need someone to speak with

thorn topaz
#

ahh ok thanks

cyan edge
#

12 is a mod to the server