#support

1 messages · Page 1489 of 1

west osprey
#

steam ID?

flat gull
#

SUPPORT

west osprey
flat gull
#

i cant connect on rtg1

#

but i can connect on rtg2

dense steppe
#

76561198145892885 @west osprey

west osprey
west osprey
dense steppe
#

Disconnected: Connection Attempt Failed\

spare widget
#

@ocean adder I've passed on that fact that you're appealing to the admin handling your situation. Feel free to DM me tomorrow to check back if there's any update please

ocean adder
#

ok thank you so much

spare widget
#

No problem

steady obsidian
spice cedar
#

how long does it take for my appeal to get taken care of

spare widget
#

@spice cedar Can you post your Steam 64 ID please?

spice cedar
#

76561199171864556

spare widget
#

@spice cedar I've sent it over to the admin handling your situation that you're appealing- if you don't hear anything in a day then feel free to DM me please

west osprey
#

!appeal

marble mantleBOT
#

Hey, @west osprey

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

thin mortar
#

Hey can i speak with an admin real quick?

stray marsh
thin mortar
#

Just wanted to give feedback

silent holly
thin mortar
#

No no

#

too much to type

#

Much rather have my voice heard

stray marsh
near halo
#

how long after purchasing a kit will u receive it

silent holly
near halo
silent holly
#

sometimes instant

unique plover
#

Getting Disconnected: Disconnected error on training grounds

main smelt
#

Hello gracious admin, I am brand new to Rust and was recommended these servers to get a feel for the game. I am currently sitting in an RTG server after having verified both steam and discord earlier today. I am not able to join in on the arenas as it says I am not whitelisted. What further verifications must I have in order to partake? Thanks

tawdry jetty
marble mantleBOT
#

Hey, @main smelt

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

tawdry jetty
#

Type /auth in-game

main smelt
#

I did this and it only reads that I verified discord. Do I have to link all 5 accounts through that portal?

spare widget
#

Messed with some stuff on our end- would wait maybe 5-10 minutes and then try /auth again if you haven't like Matt said blobthumbsup

#

It doesn't hurt to link more (with the exception of YouTube which doesn't due to Google's API) but you should be alright with what you have I believe

main smelt
#

I typed /auth when I rejoined about 5 minutes ago, but doing it just now verified Steam. I appreciate the help and will report back if I have any further issues. Thanks!

north crest
unique plover
#

i have not tried yet, but i can

#

yes i can join other servers

spare widget
#

@unique plover What's your Steam 64 ID please?

unique plover
#

76561198085382929

north crest
#

one moment

#

have you already tried restarting the game?

unique plover
#

yes i have

north crest
#

Do you know how to verify your game files?

spare widget
#

@unique plover Would recommend verifying Rust files in Steam

#

Yes, what they said

unique plover
#

doing that now

#

hopefully that helps

north crest
spare widget
#

and apparently the keybind cfg file can cause an issue possibly if it's not that

#

Should be on the client side though and not on our end so hopefully the file verifying solves your issue

unique plover
#

hmm , didnt fix it

north crest
#

which rtg?

unique plover
#

rtg?

tawdry jetty
#

Rustoria Training Grounds

#

#1 or #2

unique plover
#

1

near halo
#

i neeed help please

spare widget
#

@near halo What's up?

near halo
#

can u add me to a call on support please

spare widget
#

@near halo Join Waiting for Support please

spare widget
#

@tight axle You'd want to send in a ticket in-game with "/ticket add (your report with details)" If you ever have a clip/recording by any chance you can include a link to an uploaded YouTube video or Streamable in with it as well. Would always recommend obviously not calling anything out in chat

#

Can you join Waiting for Support?

waxen iron
#

yo admin

spare widget
#

Hey! @waxen iron

near halo
#

still having issues with my kit pvp+ on the US 5x no bps, if an admin gets a chance please let me know. Thanks for your time.

stray marsh
near halo
#

I just got off, I’ll hop back on in a second, thanks @stray marsh

near halo
stray marsh
#

One sec

near halo
#

Yo

wind trout
#

yo

near halo
#

Im still tryna het unbanned man. Pls unban me. If you actually have evidence you wouldve shown me its kinda annoying how im not cheating and never did and yall still cant show me evidence im sad

#

Im just tryna play the new gravis 2x with my friends this is just messed up at this point

north crest
#

Have you sent in an appeal?

near halo
#

Yeah and they denied it its so dumb it pisses me off that i cant play with my friends because thise admins are so confident im cheating. I wasnt even moving on the server when i got banned i was afk the whole time

north crest
near halo
#

76561198997479559

#

Whys that seem like its to long?

spare widget
#

It's the right sequence of numbers

near halo
#

Ok

wind trout
#

empress can i get unbanned? my appeal was approved but i still have 2 days left. I'm on the long server and my base needs me. I'm really missing rust rn, i dont want our wipe to die. our appeal was approved because none of us had any idea that our friend would get banned, and honestly i still dont believe he was using any sort of cheat that gave him an advantage in game. we have 60 + hrs of recording of one players pov if that helps

north crest
# near halo 76561198997479559

First off, as far as evidence goes, we have a policy that we don't provide any evidence. I get that that can be frustrating. Second, I will pass off the info to the banning admin, and if something changes they will let you know.

north crest
wind trout
#

76561198129440492

near halo
#

Thx for trying to help empress I appreciate it

north crest
wind trout
#

damn. seven days is such a long time in rust

spare widget
#

@wind trout Yeah, understandable. Just more reason to be careful with associations. Hopefully when you're back on the server you have an awesome time though and that you don't have any issues moving forward blobthumbsup

wind trout
#

assuming my friend really was cheating, how would i ever have any way to know other than the usual ways of suspecting someone. I've played this game for a while now and for a lot of hours. there was never the slightest indication he was cheating, he was actually still learning the game. I actually really hate cheaters

spare widget
#

Well, the friend was gamebanned by EAC/Facepunch, so it's not really a guess. Big deal when the publisher of the game bans them from it. I get though that you can't always tell- things happen. Just would try to do as much due diligence as you can and if someone you play with is sketchy, kick them from the team and report them.

unreal blaze
#

!server bug

stray marsh
unreal blaze
#

Abnormal power system in Us long server

stray marsh
spring knoll
#

!appeal

marble mantleBOT
#

Hey, @spring knoll

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

spare siren
#

!appeal

marble mantleBOT
#

Hey, @spare siren

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

north crest
#

@fast socket what is your steamID

fast socket
normal roost
#

how do you know how long its going to be till night

silent holly
normal roost
#

F

stray marsh
#

When the bright thing in the high place starts to head to the low place, you're running out of seeing time 😉

silent holly
bright mountain
#

how u get verified

main smelt
#

steam and discord are what i verified and then just had to wait a bit, then type /auth in game

wispy talon
#

thx brah

main smelt
bright mountain
#

how long

north crest
hearty crest
#

I donated for elite twice but im guessing that isnt allowed since I never got my kits. I submitted ticket on rust but cant figure out how to open the response

spare widget
#

@hearty crest Hey, someone will be with you as soon as possible 🙂 Should only be about 5 minutes or less

hearty crest
#

thanks

spare widget
#

Never a problem

void condor
#

@hearty crest Are you around?

#

Can you hop in waiting for support if you are?

near halo
#

I submitted an appeal last thursday and it is still under review, is there any ETA when the appeals will be looked at?

stray marsh
hearty crest
#

done. Sorry was AFk

west osprey
hearty crest
#

76561199087492652

vivid axle
#

i need to talk to a admin

north crest
vivid axle
#

can i dm you

#

plz

north crest
#

You can DM @stray marsh

stray marsh
spare widget
#

That face lol

near halo
#

!APPEAL

marble mantleBOT
#

Hey, @near halo

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

finite jacinth
#

hi

#

there is a cheater just come to my base and locked our tc

#

but we fix it already..

exotic thistle
finite jacinth
#

but i dont know the cheater id...

exotic thistle
#

if you would like!

west osprey
marble mantleBOT
#

Hey, @finite jacinth

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

west osprey
#

If you know the players name at all, make a ticket

pliant gull
#

@west osprey can you see a direct message from me?

fading igloo
#

On US Long I have been pumping water to my Farms's, The planter boxes never get wet from the active sprinklers. What's up with this?

golden sparrow
#

can someone say me why i am banned ?

#

game says im playing with hacker

#

but i have a video and my friend just stuck

#

ok sorry he just scammed me

#

I can be unbanned if I throw off the correspondence with the cheater and he admitted that with the cheats?

#

@west osprey help pls

raven mist
#

@golden sparrow what is your steamid?

golden sparrow
#

wait

#

@raven mistwhat steam id do you want

#

64 ?

raven mist
#

Yes

golden sparrow
#

76561198834940333

#

@raven mist

#

i can show you the correspondence

#

i dont know what i can do in this situation

#

😦

proper breach
#

Hello, this is my first time joining RTG Ukn and when i join i get insta kick for scripting idk how while i cant even spray ak
is there any way to fix this?

past cliff
#

How do i claim the discord, twitter etc, rewards

marble mantleBOT
#

Hey, @past cliff

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

lilac nova
past cliff
#

tysm

copper night
marble mantleBOT
#

Hey, @proper breach

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

slender rune
#

Where i can check the map on a server?

dusk oyster
#

you get a image of the map when it wipes

sick wagon
#

Hi i need some serious admin support ive been banned off rustoria us monday gravis for supposed hacking and Im trying to appeal and its saying on the website that i dont seem to be banned?????

dusk oyster
marble mantleBOT
#

Hey, @sick wagon

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

dusk oyster
#

the website has been down for a couple days now so follow these steps 🙂

sick wagon
#

ok thank you so much

#

steam 64 id:76561199116825273
Ban reason: Hacking
Why do you think you should be unbanned: I was playing on us Monday gravis for a week with a couple friends then I logged off the server as i had to go on holiday. I come back from holiday and the second i try to join back the server it says I've been banned for hacking i have absolute zero idea why this is and i would like some sort of explination???

copper night
sick wagon
#

oh shit

copper night
#

All good

sick wagon
#

my bad

copper night
#

Np

grim estuary
#

adnimy can help me, I was scammed the other day and because of this I cannot log into this server

spice cedar
#

is there a way i can report someone for breaking a rule on here cause im still not unbanned yet

hushed finch
marble mantleBOT
#

Hey, @spice cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

#

Hey, @spice cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

spice cedar
modest stirrup
#

I have a problem with the membership I purchased

#

Who should I call?

hushed finch
hushed finch
marble mantleBOT
#

Hey, @modest stirrup

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

green wharf
#

what to do if I bought the wrong privilege with a missklick, is it possible to change or refund the money

pastel patrol
#

!appeal

marble mantleBOT
#

Hey, @pastel patrol

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

sharp vine
green wharf
sharp vine
green wharf
sharp vine
near halo
#

yo i got banned and told to join discord can any admins help me out?

tawdry jetty
marble mantleBOT
#

Hey, @near halo

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

near halo
#

cant dm them

wispy loom
#

You probably have this disabled, enable it to DM

near halo
#

alr

#

fixed

#

thank you

earnest relic
#

I have a problem building a base ingame. It say that I'm to close to another building, but I'm not how is that?

wispy loom
void stone
#

how do i get a refund? i thought i was playing us med but im no longer

wispy loom
void stone
#

like an hour ago

marble mantleBOT
#

Hey, @void stone

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy loom
#

Please DM Luke, his name is clickable and follow the rest of the steps in the msg

void stone
#

ok thanks

quasi agate
wispy loom
marble mantleBOT
#

Hey, @quasi agate

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

plush trellis
#

SteamID64: 76561197994132769
Ban Reason: Hacking
Why do you think you should be unbanned?: I dont playing with cheats, i truing to connect and have message about Hacking. I have in game 3k hours

candid thicket
#

😭 these appeals

near halo
tame monolith
#

what is the teamlimit on "[EU] Rustoria.co - 2x Mondays"?

mental leaf
tawdry jetty
#

!appeal @proven compass

marble mantleBOT
#

Hey, @proven compass

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

tawdry jetty
#

!appeal @halcyon rune

marble mantleBOT
#

Hey, @halcyon rune

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

tawdry jetty
#

!appeal @quiet sluice

marble mantleBOT
#

Hey, @quiet sluice

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

lost tinsel
#

!ticket

marble mantleBOT
#

Hey, @lost tinsel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

lost tinsel
#

My VIP is not working on medium bought it on 08-05

lilac nova
marble mantleBOT
#

Hey, @lost tinsel

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

lost tinsel
#

contact a guy thats away untill tomorrow? 😛

brazen oriole
#

Добрый день

#

Вы забанили команду Винер?

#

Если это ваш турнир то Я ваш Рот на Оборот !!! Вертел

#

Пацану повезло в первые в жизни!!!

#

А вы других не баните, таких как он много

dense lynx
tawdry jetty
#

!vipissues @digital trail

marble mantleBOT
#

Hey, @digital trail

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

pure vector
#

if i buy vip while in queue do i have toi wait a few minutes before it works?

forest wave
#

Bought vip 15 mins ago. Still chilling in queue after rebooting 5 times

jolly island
#

Same here.

tulip rain
#

My vip is not working

jolly island
#

!vipissues

marble mantleBOT
#

Hey, @jolly island

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

calm quarry
#

!help

near halo
#

how long does vip take to work?

sly gale
#

yeah same

#

happened ages ago once didint let me in with vip. And now its the same thing

near halo
#

it says completed and confirmed but the q skip isnt working

sly gale
#

back thgen was suppose to dm luke about vip issues but he is offline on disc

near halo
#

any admins kind enough to help? kinda want to play wipe xd

sly gale
#

same 😄

sinful wolf
#

Hello, good afternoon, I had VIP and they have taken it from me

near halo
#

my vip workin

tawdry jetty
#

!link

marble mantleBOT
#

Hey, @tawdry jetty

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

tawdry jetty
marble mantleBOT
#

Hey, @sinful wolf

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

tawdry jetty
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sturdy reef
#

!help

#

!vipissues

marble mantleBOT
#

Hey, @sturdy reef

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sturdy reef
#

!help

#

How do i get help???+

pastel patrol
#

!appeal

marble mantleBOT
#

Hey, @pastel patrol

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

sinful wolf
#

@hidden pewter Hello, good afternoon, I had a vip and now I don't have it, the vip lasts a month, because now I don't have it?

near halo
marble mantleBOT
#

Hey, @sinful wolf

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

tawdry jetty
#

!appeal @pastel patrol

marble mantleBOT
#

Hey, @pastel patrol

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

prime harbor
#

is there radz on zeus 5x?

wispy loom
#

!vipissues @void beacon

marble mantleBOT
#

Hey, @void beacon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

lime sky
#

what are the idiotic rules? my loot was in my corpse in the save zone, I play without chat. Restart occurs, I have lost my complete inventory of resources.

novel sonnet
#

What are the idiotic rules? my loot was in my corpse in the save zone, I play without chat. Restart occurs, I have lost my complete inventory of resources.

raven mist
#

You mean you disconnected in outpost?

sinful wolf
#

Anyone who knows Spanish who can help me?

frank badge
#

i need admin

lime sky
#

No, I deliberately died in the save zone, since I didn’t have a home yet. I was going to build it while my loot was in the save zone and there was a restart @raven mist

sinful wolf
#

hello, I need an admind I had a vip and they have taken it away from me, the vip does not last a month?

lilac nova
marble mantleBOT
#

Hey, @sinful wolf

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stray marsh
raven mist
lime sky
#

@raven mist My bag of loot is missing! I ran looking for a place under the house! My body with loot, dead body. How else to explain?

woeful stratus
#

My vip is not working

tawdry jetty
marble mantleBOT
#

Hey, @woeful stratus

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

polar yacht
#

Can anybody tell me when the 5x Zeus server blueprints wipes?

wispy loom
brittle tendon
polar yacht
#

yh but what day

#

like what is the date it wipes

brittle tendon
#

You mean EU or US?

polar yacht
#

EU

brittle tendon
#

I think on Thursday but I´m not sure

polar yacht
#

alright

wispy loom
#

!appeal @spice storm

marble mantleBOT
#

Hey, @spice storm

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

karmic crescent
#

Is there a way to view and respond to ticket other than ingame? E.g In Discord or on Rustoria webpage?

wispy loom
karmic crescent
wispy loom
zealous elk
#

Hey support Hey support 76561198131513658 i got banned for played with hacker but i didnt know that he was, so i want to play with my other friend on this server. i hope you can help me i got banned for played with hacker but i didnt know that he was, so i want to play with my other friend on this server. i hope you can help me

karmic crescent
wispy loom
marble mantleBOT
#

Hey, @zealous elk

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

zealous elk
#

I have appealed, can you give me a trial

copper night
#

Can take 1-3 buisness days

zealous elk
#

Ok, it's just too long time.

mellow tundra
#

Twitch link is something we're aware of and working on fixing, no ETA yet

#

Youtube link has been disabled for quite some time

marble mantleBOT
#

Hey, @tight axle

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

slender rune
#

Почему на Main 600 слотов? Ты какой-то не очень умный
600 слотов и 250 очередь и всего 850 человек
Medium 500 человек на сервере и 250 в очерели и всего 750 человек
Где ваша логика? Тупые свиньи
Гандоны сука

#

делайте рестарт, я из за ваших проблемы в очередь попал

mellow tundra
#

Unfortunately you will have to wait in the queue again

slender rune
#

либо дайте мне вип

slender rune
#

протокольная рожа

mellow tundra
#

К сожалению, я не могу этого сделать.

slender rune
#

купи тогда, если не можешь выдать

#

компенсацию мне за моральный ущерб

misty scroll
#

Unfortunately, that will not happen.

slender rune
#

почему я должен страдать из за ваших проблем?

#

глупое существо

west osprey
#

Please translate messages to English.

raven mist
#

We're not giving away vip like that . You will have to wait in the queue like anybody else

misty scroll
#

You can keep calling us names and such, but that will not help your case.

stray marsh
#

I'm saying stuff too

wispy loom
slender rune
marble mantleBOT
#

Hey, @slender rune

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

alpine kettle
#

!appeal

marble mantleBOT
#

Hey, @alpine kettle

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

slender rune
#

ж

tiny stone
#

hello i gifted vip for my friend and he cannot get in can i get help pls ?

echo niche
#

Can I buy more then one of the same kit for a server. Like I have god and used it both times, can I buy it again so I can use it another 2 times in the same wipe

#

Fuse he needs to restart the game

austere moth
#

How do i cancel my VIP "subscription" ?

raven mist
#

No they wont stack, but you can buy lower kits

echo niche
#

I have got every kit lol

raven mist
#

oh lmao

echo niche
#

It’s peak

raven mist
#

well , thats the max 😛

echo niche
#

Sat here mid wipe with nothing lol

tiny stone
#

he did already its still not working i have 14 days left on mine and i bought his like 2 min after mine like 2 weeks ago its monthly pass idk why its not working

echo niche
#

Ok only thing I can start doing now is gifting kits to my clan

raven mist
#

@echo nicheWell, thats up to you haha

marble mantleBOT
#

Hey, @tiny stone

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

tiny stone
#

i messaged him but it says away until the 20th ?

austere moth
#

How do i stop the VIP from renewing every month

stray marsh
marble mantleBOT
austere moth
#

thank you

brittle tendon
tiny stone
#

thats so dumb whats the point of paying for vip amd gifting to a friend and you dont have any admin to deal with that ??

#

like i buy everymonth vip for me and friends and he has vip but cant get in

stray marsh
dusky meteor
#

Time to expand then maybe PepeYIKES

grizzled saddle
#

possible to transfer vip from us long to us medium?

wispy loom
grizzled saddle
#

2 weeks ago ish

wispy loom
#

Then unfortunately we don't offer transfers for that anymore
We only offer transfers for purchases that were bought for the wrong server

grizzled saddle
#

okay okay no worries

pure bolt
#

I got kicked for hacking from every server but I am not and cannot remember of an incident that could have sth to with it. Can someone have a look at this?

wispy loom
#

I believe they do

#

They wipe at forced wipe though

#

As I read it they carry over to other modded servers with points too

wispy loom
marble mantleBOT
#

Hey, @pure bolt

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

stray marsh
#

This is correct. They wipe every force wipe.

near halo
#

Is there any way to see the remaining time on my VIP subscription

#

I have vip on main, long, and med but the website only shows the expiry date of my long and main vips

wispy loom
#

See the purchase date for medium and add 30 days (easiest way is to use an external website)

near halo
#

i'm not sure when it was purchased, it's on a subscription to my card and that would show a delayed date on my bank website

#

and I've cancelled the subscription accidentally

wispy loom
#

There should be a purchase date on the website

near halo
#

for subscription it won't seem to show purchase date on site, only for the individual purchases

wispy loom
#

When you started the subscription

near halo
#

I'll check again

wispy loom
#

Otherwise feel free to join waiting for support and to share your screen

near halo
#

roger that sir

sly tundra
#

Hello guys!

I have bought a VIP package for wrong server.
I have: VIP | US Medium
I need: VIP | EU Medium

My steam id is: 76561198027973811
Please, help me to switch a package!

marble mantleBOT
#

Hey, @sly tundra

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy loom
near halo
#

Are chat Adkins apps being reviewed?

lime kraken
#

there was a guy blatantly using wall hacks in UKN EU

#

his name is Just A Good Boy

sly tundra
#

@wispy loom I want to play with my friend today.
Can I buy another package, and wait for refund of first one?

wispy loom
sly tundra
#

Nope

wispy loom
#

It will still be Luke's decision, and he'll deal with your issue according to the TOS (https://rustoria.co/terms), but as I read it if you haven't used it and you contacted directly you have a chance of a refund

#

So the new product that you buy will be separate from your wrong purchase

sly tundra
#

Okay. I will rely on his understanding.

covert hinge
#

i got banned by playing with a hacker,, but never played with a hacker,,, where can i get help?????

compact parcel
serene veldt
#

igotu

viral ferry
#

#Free Blazed

dense lynx
marble mantleBOT
#

Hey, @covert hinge

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

SteamID64: <Your SteamID64 here>
Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>

Lorie will reply in your DMs to let you when your appeal has been accepted or denied.

tiny stone
#

so i still have my friend who cant join server althougn he has vip and its been 2 hours already this is just so aids... i gifted vip for nothing so basically you guys just stole my money

lilac nova
marble mantleBOT
#

Hey, @tiny stone

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

tiny stone
#

yeah already done that

quiet fox
#

Hey all, have a question regarding being double billed for US main VIP instead of getting US medium and US main vip. Reached out to Luke and Irish directly but any help would be greatly appreciated!

vagrant shard
#

can i know for how long @fervent sage ([WE] Slynekpl) got banned?

dense lynx
marble mantleBOT
#

Hey, @quiet fox

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

limpid lava
#

is there a way to check how long a ban lasts for?

fervent sage
near halo
timid herald
#

I need a refund I accidentally bought the EU instead of USA medium

misty scroll
marble mantleBOT
#

Hey, @timid herald

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

chilly falcon
#

I need help my id is 76561198220651697 i just bought vip for us main but it dosnt work

misty scroll
#

Please follow the above steps as well ^

chilly falcon
#

well it just worked now first

glossy ember
#

I have videos

marble mantleBOT
#

Hey, @glossy ember

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

jovial oxide
#

anyone else keep disconnecting from us small?

mortal sable
#

anybody else gettng killed by 123 with 3 headshots

timid herald
#

think he was cheating last wipe

north crest
#

!ticket

marble mantleBOT
#

Hey, @north crest

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

mortal sable
#

ye no shit empress we did

#

no one cares

misty scroll
#

!vipissues @mortal fox

marble mantleBOT
#

Hey, @mortal fox

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stoic narwhal
#

hello I purchased VIP for US main and it won't queue skip my id is - 76561198072264063

mental leaf
marble mantleBOT
#

Hey, @stoic narwhal

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stoic narwhal
#

it says he's away until the 20th lol?

wispy loom
#

It might just be delayed a bit

stoic narwhal
#

Okay Thanks

timber marsh
#

Anywhere i can make a ticket?

wispy loom
marble mantleBOT
#

Hey, @timber marsh

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

timber marsh
#

ty

#

ill submit the ticket once im past the 100 man q

stray marsh
naive oracle
#

!vipissues

marble mantleBOT
#

Hey, @naive oracle

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

naive oracle
#

@stray marsh i got the vip for the wrong server bro it was medium not main

stray marsh
timber marsh
#

@stray marsh Got a report with alot of evidence to submit

#

sorry for the late response had to do something

stray marsh
paper osprey
#

!VIPISSUE

marble mantleBOT
#

Hey, @paper osprey

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

twilit herald
#

it wont let me talk in chat

wispy loom
#

Probably the reason why you can't talk

twilit herald
#

why though?

wispy loom
#

That's a question you probably have a better answer to than me

near halo
#

Can admin unlink my discord from a steam account

twilit herald
#

Can i get some sort of help with finding out why i got muted , maybe a chat log or something?

wispy loom
twilit herald
#

Caelifera?

wispy loom
#

I won't be able to check that for you unfortunately

twilit herald
#

Why am i muted ?

#

i dont even know for how long

junior rapids
#

/ticket

marble mantleBOT
#

Hey, @junior rapids

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

twilit herald
#

I spend money on rustoria servers and cant even get information on why i got muted and the length

wispy loom
#

!appeal @junior rapids

marble mantleBOT
#

Hey, @junior rapids

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
twilit herald
#

@wispy loom I spend money on rustoria servers and cant even get information on why i got muted and the length

stray marsh
twilit herald
#

No its that i donate to the server and cant even get a simple question answered

stray marsh
#

Well, you were speaking to a chat moderator who doesn't have access to your personal information. Please send me your steamID

twilit herald
#

2 seconds

lyric nimbus
#

yoo i was banned for placing a bunch of repair benches and i didnt know you wear not allowed to do that. so if you guys want to unban me that would be very nice of you guys bc i love the servers

quaint patrol
#

Disregard that^

#

Dm me directly please @lyric nimbus

lyric nimbus
#

ok

pallid blaze
#

@balmy dune

#

<@&274971100184576010> do i have admin on rustoria medium?

#

i just got a dm saying some1 got me it

wispy loom
wispy loom
pallid blaze
#

not admin my bad

#

i meant vip im so tired

wispy loom
#

You seem to at least have some kind of package active as you have the donator role

#

If a random player bought it for you, the best bet is to try if you have VIP 🙂

tired ether
#

Is there a Admin here that can possibly switch my VIP from one server to another?

wispy loom
tired ether
#

Uh like 2 weeks ago i think

#

i havent had it transfered yet though

compact parcel
tired ether
#

I did play for 2 days, but havent played at all since then

compact parcel
#

Then you would not be able to transfer it

#

you can only transfer it if you accidentally bought it on the wrong server, and never used it

tired ether
#

Oh all right

#

Did that change? Because u used to be able to change it once every purchase

stray marsh
marble mantleBOT
#

Hey, @tired ether

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stray marsh
#

It is a recent change, yes

tired ether
#

Ah

#

All right, good to know

forest plinth
#

@stray marsh hey guys, wondering if you could help me with an issue about VIP

silent holly
marble mantleBOT
#

Hey, @forest plinth

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

void condor
prisma bolt
#

fake server queue?

wispy loom
prisma bolt
#

Because 300 can’t not pass in 6 hours

wispy loom
#

Not because the queue is fake

prisma bolt
#

It is artificially fake then

wispy loom
#

No it is not

prisma bolt
#

If you expand slots therefore making normal players unable to join

wispy loom
marble mantleBOT
#

Hey, @prisma bolt

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

prisma bolt
#

So the que is basically not passable

wispy loom
#

There's a reason the slots are the way they are

#

For a period of time, the queue won't move on certain servers

prisma bolt
#

So why not make a que for initial slots?

wispy loom
#

If you think something should and could be changed, feel free to suggest it in #feedback-suggestions
We're always open for feedback to improve our servers

lilac venture
#

bruh

stray marsh
#

Just to touch on this as well, we are an Official server group. We in no way edit anything to do with our queues or populations. We would most certainly lose our official status from that by FacePunch. And the slot system is setup to allow a certain amount of donators in without letting the server's population get too high and effect performance.

near halo
#

what the fuck do I do? my brother cheats in rust and got me banned off of gravis because I think it links to ip

#

because i tried joining and got immediatly kicked off for doing nothing

#

i already tried to appeal but thats going to take ages it being 1-3 buisnesss days

humble vessel
#

your eu main is lagging again

#

good host #351

wispy loom
#

Do the people you're playing with have the same issues?
Which region are you guys from?

humble vessel
#

ping spikes to 500 for all of us

#

slovenia, UK and serbia

junior rapids
#

plz unban me

#

im getting raided

#

plz

marble mantleBOT
#

Hey, @junior rapids

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
junior rapids
#

i did it already

#

im lossing all my effort noooooooooooooooooooo

brittle tendon
#

Then you have to wait! I´m sorry

junior rapids
#

😢

wispy loom
#

I also sent a message in chat referring to #support if they experience unusual latency

weak aurora
#

Hey #support is there a way i can transfer my vip?

wispy loom
weak aurora
#

Early this month should still have time remaining

wispy loom
#

Unfortunately we won't be able to transfer your VIP then
We only offer transfers for wrong purchases

weak aurora
#

ahh all g

keen carbon
#

i cant connect to gravis island US

wispy loom
keen carbon
#

this one

wispy loom
#

What is the message that you're getting when trying to connect?

keen carbon
tough meadow
#

2x

wispy loom
blissful dagger
#

hey #support anyone available to give me a hand with a bug ?

astral vault
#

is it possible to transfer vip[

wispy loom
keen carbon
astral vault
#

this month

wispy loom
junior rapids
#

instead of getting mutted i got banned i lost all my shit like camon thats the biggest l i ever took

wispy loom
wispy loom
unkempt mauve
#

Hey admins/mods, is it possible to update an in game ticket?

junior rapids
#

i got banned for racism

#

perma instead of getting muted

wispy loom
unkempt mauve
#

not sure of the ID

wispy loom
#

/ticket list

#

But I believe admins can also see the tickets on your name

gritty cosmos
#

where can i find server rules?

junior rapids
#

stefan

wispy loom
junior rapids
#

you want to play with me?

stray marsh
#

@noble ocean

noble ocean
#

@stray marsh?

#

why did i get kicked?

jovial kite
#

I need support

#

On Rustoria US medium

exotic thistle
jovial kite
#

Ok so My name was ILoveRapingwomen69 cause i was playing a different game and i was playing On US medium and I randomly got banned

#

My friends are telling me ive been banned from the server due to my name I bought vip as well

exotic thistle
#

you can do an ban appeal if you like just follow the instructions down below!

exotic thistle
marble mantleBOT
#

Hey, @jovial kite

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
jovial kite
#

Ok

#

I submitted a ban appeal

near halo
#

bruh can u fix ur flyhack i just got kicked while landing cargo and lost died

stray marsh
near halo
#

ok thx

scenic totem
#

Server is ass I've been "your next" for the past 2 hours

unkempt mauve
#

get good

stray marsh
scenic totem
#

I've been in q since 12pm pst

#

4th in q then

#

Your server is just ass because it's "pay to win"

#

You pay you play

#

No point in taking it out on you

#

I'm just fucking salty

stray marsh
#

Well for what it's worth, I'm glad you stuck around for it. Every large server offers some form of queue skip, but I can definitely see the frustration

scenic totem
#

Yea your server is good

#

The q is ass

stray marsh
#

That's fair

scenic totem
#

Lol

tame kindle
#

why did i get muted

#

on us small

tawdry jetty
scenic totem
#

Do you guys know how the q works?

#

Because I've been your next but Hella people have been leaving and joining

stray marsh
#

Which server?

scenic totem
#

Medium

#

Vanilla

stray marsh
#

It looks like that server is still 424/300 - so a lot of VIP slots moving, but probably not many general player slots

scenic totem
#

If a vip connected wouldn't it just bump me back?

stray marsh
#

Not necessarily, it looks at those two groups differently, even the VIPs will get capped and queued potentially if a server gets too full

scenic totem
#

But qed in number behind me but being put in infront of me

#

Into the server

#

Can you see how many general accounts are on because it might not be worth for me to sit in 7hour q on wipe

stray marsh
#

Unfortunately that isn't information that I'd be able to release or even easily check into

scenic totem
#

Ok thx anyway

outer chasm
#

@copper night u said i wouldnt be unbanned after my appeal was denied

ebon cloak
#

hello I am association banned is there a way to appeal I didn't know he was a hacker

outer chasm
#

dont hate on me skizzy

tawdry jetty
marble mantleBOT
#

Hey, @ebon cloak

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
ebon cloak
#

thx

tawdry jetty
tawdry jetty
outer chasm
zealous scarab
#

i linked my steam but i still do not have access to /s. when I do /auth, it tells me i have twitch. discord, and steam linked but i still cant /s. someone help

empty drum
#

emm any admins online?

#

i need help

stray marsh
empty drum
#

i mean

stray marsh
empty drum
#

today, i wanted to join rustoria.co- eu small server, and once i loaded in it's say that: Disconnected: Hacking, Meanwhile i have no game bans or scripts or vac bans or any sort of things that are illegal and i just want to play the dame game, i even just sent an appeal in case if i was banned , and i simply don't know what to do, i tried veryfying integrity of game files, restarting pc and steam and nothing works, please help 😦

graceful idol
#

anyone active can i have some help please ?

sudden copper
#

need help with my kit loyal

#

says i havent donated and i have put like 200$ on this server

stray marsh
stray marsh
stray marsh
marble mantleBOT
#

Hey, @sudden copper

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sudden copper
#

idek what to do @stray marsh

#

can u just give it to me

stray marsh
sudden copper
#

@stray marshok well hes gone till 20th

stray marsh
#

He is still checking DMs

sudden copper
#

he cant give it to me if hes gone what im saying

raw lily
#

I'm already looking into this @graceful idol

sudden copper
#

@raw lilycan u help me sir

stray marsh
#

I've already told you who can help you.

#

You're now asking ranks below mine mate.

sudden copper
#

ik lmao

graceful idol
sudden copper
#

irish drag me

raw lily
glass sequoia
#

can someone check if im muted pls

stray marsh
glass sequoia
#

nope cant type in team or anything

#

idk what i did didnt use chat

stray marsh
glass sequoia
#

what did i say?

#

yup ik what its for i asked is it for saying a word and it deleted it idk why tf i cant say that but how long is it

stray marsh
#

You can't say that because FacePunch ToS says you can't, among other reasons. They suggest it be a permanent ban, we are a bit more lenient with the 12 hour mute.

glass sequoia
#

i dont agree with that thinking but i said it so ok

tawdry jetty
#

!appeal @old minnow

marble mantleBOT
#

Hey, @old minnow

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
tawdry jetty
#

!appeal @slow flax

marble mantleBOT
#

Hey, @slow flax

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
tawdry jetty
#

!appeal @warm tide

marble mantleBOT
#

Hey, @warm tide

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
warm tide
#

76561198883813621
Hacking
Because im not cheating, all recorded in stream

tawdry jetty
#

!appeal @near halo

marble mantleBOT
#

Hey, @near halo

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
normal roost
#

i cant use the /sil command?

severe carbon
#

@bold moth

tawdry jetty
marble mantleBOT
#

Hey, @normal roost

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

bold moth
#

?auth

marble mantleBOT
#

Hey, @bold moth

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

ancient elk
#

I need help! I was banned for hacking and I'm not cheating... 76561198084421607 I'm on stream

stray marsh
oak mountain
#

I need help, i cannot create an ingame ticket

abstract roost
#

i got banned for no reason no proof and my mate is not vac banned 76561198286359010

wanton narwhal
#

<@&274971100184576010> Unban pls. Banned just like that. Just logged in to the server. Nickname: [GG]punk. 76561198293213079

near halo
marble mantleBOT
#

Hey, @wanton narwhal

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
shrewd belfry
#

hi i need to talk with an admin

#

exactly @stray marsh

#

I need more explanation about my case.

oak mountain
#

I want to create a ticket ingame, but my message that i wanna send is way to long

near halo
barren magnet
#

Hello admin?

stray marsh
#

I've cleared up the issue that you were having, you should be all set.

wanton narwhal
#

ok thx

#

❤️

oak mountain
#

I also need to send picture proof in the ticket but i cant bc its ingame

mental yarrow
#

any ingame admin or mods on

near halo
mental yarrow
#

guy hacking in US Long 3 @near halo

ancient elk
#

I'm waiting support pls!

mental yarrow
#

name "WDNMD"

near halo
mental yarrow
#

done 3x @near halo

ornate hatch
#

Ticker 123

eager needle
#

small is down

untold orbit
#

some admin? i can speak one minute?
I need to talk about the admin abuse or maybe racism that is being lived on the server rustoria eu medium

near halo
untold orbit
#

no thanks i need admin or owner

#

servers

near halo
#

Odds are I can help, If it it necessary I will contact an admin but they are busy

void condor
untold orbit
#

Let's see, gentlemen, what is happening with rustoria eu medium that clearly are experiencing episodes of admin abuse or perhaps of evident racism since we are around 40 Spaniards and Latin Americans playing on an English-speaking European server, what is happening ?, where we can request the return of the more than 25 vips that we recently acquired. This is a shame!

#

I don't speak Spanish, I can only write and translate

void condor
untold orbit
#

yep

#

only spanish

molten kiln
#

how do i put in a report?

north crest
untold orbit
#

Last week they banned a team that was friendly to Spaniards and this week my entire team, what will be next week? they will ban another team of Spaniards who play in rustoria eu medium ....

void condor
# untold orbit Let's see, gentlemen, what is happening with rustoria eu medium that clearly are...

Well regarding refunds of vips you can speak with @balmy cypress who's currently away until in the morning. However you should also read https://rustoria.co/terms and refer to section 6 to make sure you're eligible for a refund in your circumstance. To your statement of us being "Racist" that couldn't be further from the truth. Just because your team was banned doesn't mean were "Racist" for banning you/your team

molten kiln
void condor
untold orbit
#

I say the racist thing since the Spanish community that is playing here is being banned and then unbanned since they have no evidence for the ban

#

then why? They want us to stop playing and pay vips on their servers and go to other officials.

void condor
# untold orbit I say the racist thing since the Spanish community that is playing here is being...

I'm not familiar with any previous ban, I am familiar with the ban today though as I've spoken with the admin that has banned the player that was involved in your team for hacking today. We don't release information and or our methods of catching these people as this would then give them information on how to avoid it in future. We deal with hundreds of players a day, and all those appeals are handled the same way.

untold orbit
#

If so, let us know to take the corresponding measures on the matter, since issuing a ban without reason to players who have paid vip to enjoy the rust experience on your server seems to me a real scam

void condor
untold orbit
#

I don't think so, you admin just wrote you that you have no evidence of the ban

#

it is written by private chat

void condor
#

I'm unaware as to who you're speaking with, however as I'm telling you. There's evidence we just choose not to provide it to you as that's not our policy here.

untold orbit
#

jajaja ok speak with @balmy cypress tomorrow

void condor
#

Perfect, have a great evening!

untold orbit
#

but I will make sure that the entire Spanish community knows about this situation, I play with well-known streamers in the different stream pages

#

good night

void condor
#

Good night!

untold orbit
#

the treatment of the vips is deplorable

near halo
#

thinking your $10 should get you some type of special treatment is deplorable

untold orbit
#

be affirming a situation which is not true, this will cost you dearly, good night

near halo
#

bet his dad owns facepunch

void condor
barren magnet
#

The legal department of the community banned tonight, without giving any reason, will begin the legal measures tomorrow, for the return of all the vips requested through it

west osprey
#

👍

barren magnet
void condor
# barren magnet The problem is when, in addition to making a donation, an unmotivated payer is e...

The player that was banned from the server was banned for hacking. We are well within our right to remove a player from the server that is hacking/cheating on that server. I have been a part of this community (Rustoria) since day one, I have more experience than you know. However I appreciate your upset in such an instance of being banned. However continuing to go back and forth here isn't going to make the decision change. Have a good evening

dense steppe
#

How do I report racism?

raw lily
dense steppe
#

Voice chat

#

currently still doing it

raw lily
#

Sorry, but we do not moderate voice chat. If you'd rather not hear it, I recommend you turn off your voice chat volume for a while

barren magnet
# void condor The player that was banned from the server was banned for hacking. We are well w...

No, no, if it is clear that when you ban manually, not by means of an anticheat, it says a lot about your experience, or the one you want to sell to me. I'm old enough to know how to act, even Camomo is freaking out about the situation. And an admin that is seen as acting live on possible bans, gives much more reliability than your performance. Of course I do not care, because I am not going to play Rustoria, there are many more servers, it is more every month we change, and this person has never been banned.

void condor
#

Oh is he? @upbeat wigeon

#

Care to comment

near halo
#

🤡

lusty void
#

ANY STAFF ON

#

BANNED FOR HACKING, WASNT HACKING I DONT UNDERSTAND

north crest
upbeat wigeon
north crest
#

unlucky

void condor
#

Seems to be freaking out

west osprey
#

You seem upset.

barren magnet
#

Exactly him, it is not the first time that my team, or the team of other Spanish streamers, has helped us. Banning without giving reasons, and without there being a cheat located by an anticheat, is embarrassing.

lusty void
#

Yea man

#

I have 2.7k hours

#

and I just got banned for playing w a hacker?

#

we were broke as shit if we were hacking wed have been rich lmfao

near halo
#

" Of course I do not care, because I am not going to play Rustoria, there are many more servers, it is more every month we change, and this person has never been banned."

Why are you even still typing if you guys don't care and are going to play somewhere else already

#

just go

west osprey
lusty void
#

Well i none of my teamates have vac bans so i dont understand

barren magnet
lusty void
#

this just makes no sense man i dont understand,

#

Its not like im new to rustoria either, Ive played here for nearly a year every wipe

#

consecutively

near halo
west osprey
barren magnet
#

Sorry translate... 🙂

west osprey
sullen mist
#

Who can help me? After lifting the ban, I entered the game for the first time. Before I got up from the beach, I playing with hacker. Why?

void condor
sullen mist
void condor
#

I'll take a look for you, one moment

sullen mist
#

OK

copper hemlock
#

!appeal

marble mantleBOT
#

Hey, @copper hemlock

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
barren magnet
#

But there is little he can do where he is not an administrator xD I just want to know his opinion

north crest
#

his opinion was noreason

void condor
# sullen mist OK

Hey Potato, you should be able to connect in about 10 minutes. Please re-try then. Sorry for the issue 🙂

sullen mist
#

Has my ban been lifted?

@void condor

void condor
sullen mist
#

OK Thank you.

near halo
#

Wait so I was banned for something i didnt do but why?

ionic ravine
#

can any mod or admin help me out i cant use /s and it removed my steam rewards and said i need to donate to use shop

near halo
#

@void condor yo

stray marsh
near halo
#

irish

stray marsh
marble mantleBOT
#

Hey, @near halo

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
stray marsh
near halo
# stray marsh What can I help you with?

this group that lives next to us on EU medium got banned a couple hours ago, admins didnt remove their base, so they are all on new accounts back in their base

stray marsh
near halo
#

ofc

near halo
stray marsh
#

Have you spoken with the admin that placed your ban?

near halo
#

I dont know who did I asked and no one told me

#

Cause he was banned on rust for exploiting or whatever he was doing but me and my buddies were playing then I go to log on in the morning then I was banned

ionic ravine
#

@stray marsh i have been on rustoria servers for a very long time and verified with steam a long time ago

#

and over time ive verified it aswell

stray marsh
#

Let me adjust things on our end and try again in 5 minutes!

near halo
#

So @stray marsh what do you want me to

stray marsh
near halo
#

I cant get in a game

stray marsh
# near halo I cant get in a game

Sorry mate, wasn't for you, replied to the wrong person. For you I've notified the admin handling your case that you'd like to speak with them

near halo
#

ok thanks

near halo
#

@everyone why did i just get a chat filter ban?

stray marsh
near halo
#

can you explain to me what i violated though?clearly i apparently violated something but what did i do

#

@stray marsh

stray marsh
#

Your last message that you sent in global chat

near halo
#

what was it?

#

i said chinaacock what about that is violating the tos?

stray marsh
#

That isn't what you said mate

near halo
#

after spelling chinook wrong like 5 times before that

#

what did i say? i for real dont lnow then lol

#

im being so serious maybe cuz im high but thats what i remember last

#

check dms cuz i said it like 5 different ways, in no way was there racist intention and i didnt even know what i was putting

#

i was tryna spell chinook lol

stray marsh
#

Neither ||"chinacock"|| nor ||"chinkocock"|| look like chinook mate...

near halo
#

becuase i was trying to spell chinook with cock at the end

#

LOL

#

so thats what i was putting, wasnt racist, if you look i was saying cock a lot more than i shouldve

stray marsh
#

Well the good news here is that in the time it took for us to talk about this, your 10 minute ban has expired.

near halo
#

i guess, but who actually banned me for that, its kinda ridiculous and if its auto that shit is a lil sensitive. im not gonna act like i havent saiud fucked shit but that was fr no racist intention and didnt see it that way till i read what you sent on my live

stray marsh
#

It's automated. The system banned you

near halo
stray marsh
near halo
#

ok

ionic ravine
#

@stray marsh sorry i was afk but im back and its working much appreciation

stray marsh
#

Glad we could get you sorted!

acoustic imp
#

hello?

#

admin? i accidently said something bad on acciden

#

and now im banned it was my first time on rustoria main

#

@stray marsh

stray marsh
#

Send me your steamID please

acoustic imp
#

where dm?

stray marsh
#

That's fine

near halo
#

I got banned for ban evasion!?!?!?!? how do i appeal this?!?!

north crest
marble mantleBOT
#

Hey, @near halo

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
north crest
#

Please follow the above steps

snow blade
#

/ticket

marble mantleBOT
#

Hey, @snow blade

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wild hedge
#

/ticket

marble mantleBOT
#

Hey, @wild hedge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

!appeal @wild wigeon

marble mantleBOT
#

Hey, @wild wigeon

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
modern loom
#

is anyone on right now available to help for vip issues?

#

or is luke still the only person

#

hello ? I purchased vip for US Medium and I'm still getting put into queue

formal stirrup
#

right click u fukin weirdo

#

then just

#

see their chat

near halo
#

?vipissues @wild wigeon

marble mantleBOT
#

Hey, @wild wigeon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

Are you talking about voice or chat?

formal stirrup
#

max are u a mod?

north crest
#

In F1 type mute list or mutelist

#

And it should list people and I believe you can do unmute <name> or something like that

#

In f1

solar sleet
marble mantleBOT
#

Hey, @modern loom

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

solar sleet
#

@modern loom just send him that info and he'll get with you as soon as he can!

modern loom
#

Thanks !

sick stump
#

were there any reports of non working elevators in tunnels and cards + electricity at us long ?

lilac nova
sick stump
#

ty unsure about the elevators and cards if these been mentioned too

near halo
#

i dont get it

#

8 am is morning 9 pm in eu right?

river turret
#

There are issues with electrical again on US Long.

lilac nova
river turret
near halo
#

i cant loot my stach

#

i doesnt go up

#

i put it in like 1 minute

#

someone help

sharp vine
earnest relic
near halo
#

ye it worked with foudation

mint radish
#

Admin halp I got muted for bullshit, will I get muted for saying Afghanistan? which is where i'm from, whilst people can be racist and homophobic freely? sort your filters out

lilac nova
marble mantleBOT
#

Hey, @mint radish

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
mint radish
# lilac nova !appeal

any idea if this will be sorted in a timely manner Mr Mod? no worries if not just wanna know if I should log off or not

icy linden
#

Both blatantly hacking in EU Medium around F3 cords

#

Aimlock, esp, going through walls, you name it

#

our clan with 15+ vip all /ticket reported, no action has been seen

#

This is our first ever wipe on Rustoria after leaving Rustafied

void condor
#

That player is banned

icy linden
#

WHY does these 5$ level 0 accounts get in

#

These accounts are obviously bought for hacking purpose

#

I thought there was a rule of under 300 hour + sus steam account and you can't get in Rustoria?

void condor
#

We don’t limit players based on hours

icy linden
main fjord
#

is it scammer?

unknown.png
copper night
#

@dusky hedge

#

@main fjord no

shrewd stratus
#

Hey I want to report A CHEATER on us MEdium

main fjord
#

so what is it?

shrewd stratus
#

blatant aim bot

dusk oyster
marble mantleBOT
#

Hey, @shrewd stratus

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

raven mist
#

@main fjord its a message that u get when u donated

slender rune
#

гандоны сука

#

я ваши рты ебал

native forge
#

/ticket

marble mantleBOT
#

Hey, @native forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

native forge
#

/ticket

marble mantleBOT
#

Hey, @native forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

native forge
#

hey can someone support me in voice=

mental leaf
#

!appeal

marble mantleBOT
#

Hey, @mental leaf

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
hollow gyro
#

/ticket

marble mantleBOT
#

Hey, @hollow gyro

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

dense ridge
#

@echo venture

near halo
#

Can someone help me I want to know when 3x eu wipes but I don’t know the real time I’m from Holland 😂

jovial kelp
#

any admins on?

honest plover
#

kids just blatantly scripting on here lmfao, cant even report with a clips on here

lone sphinx
#

/ticket

marble mantleBOT
#

Hey, @lone sphinx

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

normal raft
#

hello any staff

earnest patio
#

What can I help you with

glad sable
#

is it possible to talk with a staff member

spice cedar
#

any admins avalible

glad sable
#

!appeal

marble mantleBOT
#

Hey, @glad sable

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
raven mist
midnight path
#

GUYS US MONDAYS GRAVIS GUY WITH FLYHACK

#

I HAVE VIEDO PROOF

#

VIDEO*

raven mist
#

/ticket

marble mantleBOT
#

Hey, @raven mist

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

raven mist
#

^

midnight path
#

i make

#

but i cant give video in game ticket

raven mist
#

You can upload it on streamable/youtube and put the link in a ticket ^^

midnight path
#

so long

#

why i cant just saw it there?

glad sable
#

It says I was banned for playing with a hacker - is it possible to find out who was hacking? I have checked all my teammates profiles and none have Game Bans

near halo
wispy loom
glad sable
wispy loom
#

In the meantime you can appeal your bans

marble mantleBOT
#

Hey, @glad sable

The appeals site is currently not working correctly. While this is being looked into and fixed, please appeal by doing the following:

Get your SteamID64 from https://rustoria.co/getmyid, then send a DM to @west osprey including:

Ban Reason: <The reason on your screen when you try to join>
Why do you think you should be unbanned?: <Your appeal message here>```

Lorie will reply in your DMs to let you know when your appeal has been accepted or denied.
glad sable
#

Ye I did

#

Just whoever got banned is probs not going to say, I thought rustoria people can see that stuff

wispy loom
#

We can, but I as a chat moderator can't

#

If you want to check, you can just let everyone share their screen and ask them to join a Rustoria server

granite vortex
#

/ticket

marble mantleBOT
#

Hey, @granite vortex

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

granite vortex
#

is there any mods on gravis offical

wispy loom
granite vortex
#

there is some guy possibly esp/aimbotting/scripting

#

esp 99%

marble mantleBOT
#

Hey, @granite vortex

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

granite vortex
#

idk about the others

wispy loom
#

Please make a ticket in-game and an admin will look into it