#support

1 messages · Page 1486 of 1

raven bison
#

We don't interfere with gameplay 🙂

copper night
#

wait till the base decays

stray sparrow
#

yeh i understand, im just hella unlucky

raven bison
#

It happens to everyone

stray sparrow
#

yeh

copper night
#

it wouldnt be fair because thier is no way to see whos loot is who

#

thats one of the many reasons

stray sparrow
#

true

copper night
#

that gameplay isnt interfeared w

stray sparrow
#

anyway i understand its all good, thanks for the help guys

copper night
lilac venture
#

SKIZZY

#

DA MIZZY

icy linden
#

So uh I bought VIP and boosted Discord with Nitro before I joined the server for the first time in my life, I moved here from months play time in Rustafied because Rustoria simply have more active servers.

#

but I got banned before I joined for the first time

#

for like no reason

near halo
#

Leaderboards not working 5x no bps?

icy linden
#

R.I.P

copper night
marble mantleBOT
#

Hey, @icy linden

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

copper night
copper night
icy linden
umbral star
#

ive been using the bans.rustoria for the past hour or so and cant send my appeal message

limpid orchid
#

why is the nobps leaderboards not working?

void condor
umbral star
#

it says im not banned and to wait 5-10 minutes but its been atleast 40+ minutes

icy linden
#

plus I've never been on the server lol, it must be some sort of a mistake

void condor
#

The ban was removed, you should be good to connect

icy linden
void condor
#

You can hop in waiting for support and I'll discuss it with you if you like

icy linden
#

it is confusing as f

#

Got cleared up, fastest response time ever experienced. Amazing job Rustoria admins, thanks and take care.

void condor
near halo
brazen axle
#

I was banned on your server for nothing, for cheats, although I did not use cheats, but I played in tim how do I unban? and how long is the ban?

neat pumice
copper night
marble mantleBOT
#

Hey, @brazen axle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

brazen axle
#

!appeal

marble mantleBOT
#

Hey, @brazen axle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

copper night
#

all ban appeals are handled via ^

#

thats the best way to reach the admin team

near halo
brazen axle
#

So the site says that we are not banned!!!

copper night
#

the site need a couple mins to sync

#

via the 22 servers

#

be patient

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and try again in 5-10

brazen axle
#

It's been 30 minutes!!!

umbral star
#

fr

sweet briar
#

a group of 3-4 russian kids on eu small. Hacking, wallhacking and aimbotting. Saying the nword consistsntly

near halo
#

Good afternoon, there's no way for me to know that the mendes, that I don't even know using cheats...
My name in the game is " Marijuana 420 "

wispy loom
wispy loom
near halo
wispy loom
#

Might take some time to sync for you too, do you know when you got banned?

near halo
#

There's no way to know, I wouldn't use it, I've been playing here for a long time, I've spent a lot of money here, I don't have to be banned

umbral star
#

i got banned almost an hour ago come on bro

stoic mist
#

just chargeback on them and don't use their servers 8 of us got banned they won't give us a reason and the person they accuse of 'hacking' uses Geforce now. What a joke.

wispy loom
stoic mist
#

aint talking to you slave.

wispy loom
#

Have you now been able to appeal your ban Trip? Are you waiting on a reply?

#

No need for this kind of behaviour

near halo
#

....

quaint patrol
#

Please don't be rude to staff members, We are all here to help. You already know the outcome of your ban and how to go around getting unbanned

near halo
#

but i cant

umbral star
#

fix your ban appeal site

near halo
stoic mist
#

getting told to wait 10 days, with no reasoning whilst my friends vip's tick down is not acceptable. Your site does not even work look. Tons of people complaining and you got some sort of AI banning people left right and centre for nothing.

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Why not chargeback on a system that is broken.

umbral star
#

i really enjoy these servers but please just fix the damn site

stoic mist
#

Mluera i got no clue why your banned but can i ask you why would u come back to a server who gives 0 f's about anyone other than those who throw mad ammounts of money. 1 dude just got instantly unbanned. So biased how they dish out unbans. I'm going straight to facepunch about how these guys handle disputes.

umbral star
#

i got banned for playing with a hacker who i didnt know was hacking and then when i got in a call with an admin they said i watched him flyhack (i didnt) and then got really rude at me.

misty scroll
inland crane
#

Banned for Playing with hacker, admins cant see i never played with this guy before? playing here since i started... appeal site is broken

umbral star
#

same

void condor
inland crane
#

how am i supposed to know, and how am i responsible?

valid hill
#

Hey guys! I am still showing this message when i appeal my ban. Any assistance please, would be appreciated.

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

ERROR ID: 8DDE4848-F3A9-474C-81F8-D668A255E58F

Snowy advised me to refresh by doing CTRL F5 but issue persists.
Needing assistance please.

STEAM ID: 76561198116948381

fossil igloo
#

You are unbanned in 7 days.

valid hill
strong ravine
#

hey help me pls I already appealed on the website once for another ban which got denied, but I got unbanned as the ban was temporary
I am banned again now and I can't make a ban appeal for the new ban

mental leaf
strong ravine
#

playing with cheater

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but we didn't know you were cheating

copper night
mental leaf
strong ravine
#

Will the ban be lifted after 7 days?

copper night
#

If you were banned for “playing with cheaters”

strong ravine
#

But I couldn't object, it's okay, right?

copper night
marble mantleBOT
#

Hey, @strong ravine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

copper night
strong ravine
#

I have no right to object here

copper night
#

It should be 7 days but don’t quote me on that

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I’m not part of the administration team

strong ravine
#

I think it will open automatically after 7 days without objection

copper night
#

Should do if not please get in contact with staff

strong ravine
#

I wrote a message to many people, but I did not get a response.

copper night
#

The ban appeal site is the best way to contact staff in relation to bans but it’s having some issues currently

strong ravine
#

I hope it opens automatically after 7 days.

copper night
limpid lava
#

can i talk to an admin me and my whole team have been banned for hacking some how?

white crystal
#

any admind wanna be a chad ?

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yo makarka

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what are the odds of u slipping me a vip low key

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ill pay

#

?

copper night
#

!vip issues

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!vipissues

marble mantleBOT
#

Hey, @copper night

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

compact parcel
#

You need to dm him (private messages) in regards to vip issues

white crystal
#

?

tepid wraith
#

can you switch your vip pass to a different server?

copper night
marble mantleBOT
#

Hey, @tepid wraith

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

copper night
#

Check vip tos

tepid wraith
#

ite

copper night
#

@torpid quest @white crystal take chat to #general

#

Support is for support

copper night
cyan jolt
#

silent needs vip ygm

white crystal
#

plez give me a ze vip ill pay ze doublez

cyan jolt
#

giz uz it

copper night
white crystal
#

out of stock babes

#

ill pay double and give a sucky sucky

cyan jolt
#

izit

#

thats ze good offer

copper night
marble mantleBOT
#

Hey, @white crystal

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

copper night
#

I’ll pass

white crystal
#

first admin who passed that such a ze good zdeal

copper night
white crystal
#

can i move my vip from us long too eu long ?

copper night
marble mantleBOT
#

Hey, @white crystal

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

white crystal
#

this queue is not giving me goood vibes rn

still shoal
#

<@&274971100184576010> <@&415898423460626432> <@&864870863957393458> <@&874995535881326632> hello

strong ravine
copper night
#

Depends if you are eligible check today

still shoal
#

can i unban me and my freinds

#

waxo zzz

copper night
copper night
marble mantleBOT
#

Hey, @still shoal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

still shoal
#

sorry

#

i got told to dm an admin after the temp ban

copper night
#

Pick an admin and politely dm them if so

strong ravine
copper night
#

You were told to make a ban appeal

marble mantleBOT
#

Hey, @copper night

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

strong ravine
copper night
#

Then your ban appeal is denied

strong ravine
#

I can't post new tickets

copper night
#

Yeh u get 1 chance to appeal

strong ravine
#

so i can't object
😦

copper night
#

Depending on the ban if it’s a temp wait it out if no unfortunately you can no longer play across the rustoria network

neat pumice
strong ravine
#

Alright

copper night
#

^

limpid lava
#

@wispy loom am i able to ask a quick question?

hollow gale
#

need help in the support voice channel

white crystal
#

admins any idea when the next vip expires

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cant be fucked refreshing it all the time

copper night
marble mantleBOT
#

Hey, @white crystal

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

copper night
#

All the info on vips is here lmk if you got any questions

rugged lark
#

I need help with management

wispy loom
#

I might be able to answer your question

rugged lark
#

I need to manage and you may not be able to help me thank you

wispy loom
#

What do you need help with specifically?

rugged lark
#

Excuse me, are you a manager

wispy loom
#

No, but I could get in touch with one if necessary

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Feel free to DM me, I can use Google Translate so you don't have to

rugged lark
#

ok

#

I'll translate it into English for you

wispy loom
#

That's fine, you can speak Chinese

#

I can translate ThumbsUporia

boreal gazelle
#

can i send a ss of someone selling me scripts here?

rugged lark
#

I need help with management

copper night
boreal gazelle
#

hes selling it in discord

copper night
#

And attach it via imgur etc

copper night
torpid plover
#

Hello, one of my mates got banned for 10 minutes when he wrote this

what are you doing with does heli's?
"co wy robicie z tymi helkami?"
can be translated to
"what are you doing with does heli's?"

it might be an issue with the autoban

prime bone
raven bison
rugged lark
#

@copper night

copper night
#

How can I help

rugged lark
#

Are you a manager

copper night
#

No but I can help you

vital musk
#

Is there a known bug surrounding sleeping bags just now?

copper night
#

Lmk what’s the problem and I’ll either help you myself or direct you to a senior a staff member

vital musk
#

I had 22 in bases or hidden in bushes yesterday and they are all gone.

copper night
rugged lark
#

They met a foreign friend on the road and teamed up with him but we didn't bring him into the team because it looked like he was a hacker

copper night
copper night
vital musk
#

ty

copper night
rugged lark
#

May I ask if you can appeal the injunction if the previous injunction is refused

copper night
rugged lark
#

We don't have hackers in our team but we met one on the way and we were banned

copper night
#

So you were playing with a hacker

#

If the admins denied your appeal

#

Then unfortunately you will need to wait odds are it’s 7 days

wispy loom
#

As I said your ban will likely be temporary

torpid plover
#

thank you

copper night
#

heartoria enjoy your wipe

rugged lark
#

What if I'm not discharged in 7 days

copper night
#

Then

torpid plover
#

yes will tell him, thank you, keep up the great work

rugged lark
#

What about my team

#

We love playing on this server

copper night
copper night
rugged lark
#

We didn't know that our foreign friend was a hacker

#

@copper night

limpid lava
#

@wispy loom when i post a ban appeal it says that im not banned?

copper night
#

Give it 10-15 minutes

limpid lava
#

ah ok we got banned ages ago

rugged lark
#

@copper night We didn't know that our foreign friend was a hacker

lilac nova
wispy loom
copper night
#

Dms please

#

English only in the discord

rugged lark
#

ok

#

Can you tell me if that is management

wispy loom
#

We're not able to help you further unfortunately @rugged lark

#

You'll have to wait until your ban expires

copper night
#

We have submitted to the devs for the ban appeal site to be fixed

near halo
#

where can i ban appeal for 10x

copper night
#

Wait either until that happens or your ban expires

copper night
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

rugged lark
#

ok

#

I'll see you on August 22

near halo
#

tf its say im not banned but last night i was on 10x and go banned for hacking

copper night
carmine ice
#

can someone finally ban the clans on eu main

near halo
#

@copper night is was over 10 hours ago

carmine ice
#

wht, g.t., zf all playing with cheater

earnest patio
#

Did you make a ticket?

near halo
#

no

carmine ice
#

i thought it was obvious

copper night
#

Wait patiently

near halo
#

im loading on to see if im still on

carmine ice
#

i joined server and running across map they aimbotted me few times already

near halo
#

banned

earnest patio
#

You have to make a ticket for admins to be able to look at this “cheater”

copper night
marble mantleBOT
#

Hey, @carmine ice

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

carmine ice
#

k done

earnest patio
#

👍🏻

carmine ice
#

i think g.t. clan is already banned on rustafied, atleast some

fossil igloo
#

@near halo you were banned by @echo venture please contact him.

near halo
#

dm him?

fossil igloo
#

Yes

near halo
#

i cant

fossil igloo
somber basin
#

is there someone who can swap my vip ?

near halo
#

dang

copper night
marble mantleBOT
#

Hey, @somber basin

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

When your not hacking and cant get unbanned 🥱

#

cough 10 hours

#

i was banned at like 11pm est or 12

fossil igloo
#

Cool, we addressed that its not correctly working at the moment. Just keep trying once in a while.

near halo
#

its sooo hight poooop

copper night
outer chasm
#

Is there an admin that could help me? I got banned for scripting and made a handcam but I got denied before the handcam was uploaded. I had someone named ZenZen helping me so I sent him the handcam and asked him to pass it along. He said he would and when I sent the handcam or asked him follow up questions he hasnt responded

copper night
near halo
#

its zapprre kakak

copper night
#

And wait patiently

outer chasm
#

i did

copper night
#

Now wait patiently for a response

outer chasm
#

I just got back from a week vaca

#

ok i will

copper night
#

If he didn’t reply in multiple days

#

Dm him again then wait

outer chasm
#

Ok

near halo
outer chasm
#

cant play long 😢

near halo
#

tuff

#

im playing 10x then im done with rust

copper night
#

Before complaining

outer chasm
#

i appealed

earnest patio
#

Bans are justified, that’s what appeals are for.

outer chasm
#

it got instantly denied

copper night
near halo
#

am i allowed to complain

#

Thats TUFF

copper night
near halo
#

make able to be unbanned

outer chasm
#

^

copper night
outer chasm
#

make it so other admins can look at appeals or something

copper night
outer chasm
#

I have a feeling this guy doesnt like me

near halo
#

Lmao

copper night
#

That’s final and you are no longer allowed to play across the rustoria network

near halo
#

Thats TUFF

outer chasm
#

idk who it is, i havent had any contact with him

#

and I got banned out of the blue @near halo

near halo
#

me to

outer chasm
#

theres no proof so idk how id get bannec

#

which just surprises me

earnest patio
#

Admins do offer to tell you a more in depth of your ban.

fossil igloo
#

You were banned by @zealous kettle please contact him @outer chasm. However he seems to be vacation till the 21st.

near halo
#

hahahaha

fossil igloo
#

!mute @near halo Banned in game.

marble mantleBOT
#

:ok_hand: muted ^™NoahJT#9578 (Banned in game.)

outer chasm
#

I was told by ZenZen proof could not be disclosed and he wouldnt tell me who it was

outer chasm
near halo
#

After 4 hours

#

...

fossil igloo
near halo
#

yes, but he almost didn't play, nor have he added

#

I know about that, i see on chat

fossil igloo
#

You will be unbanned in 7 days.

near halo
#

Thanks

carmine ice
#

o.o

copper night
carmine ice
#

Facepunch takes a zero-tolerance approach when it comes to unfair gameplay in accordance with our terms of service.

Facepunch collects many forms of data which are used to determine beyond a reasonable doubt if players are playing with cheaters.

We will not share any evidence we've gathered as sharing any evidence will aid players avoid future bans.

#

unbanned after 7 days?

#

explains why server is full of cheating clans i guess

copper night
copper night
#

!ticket

marble mantleBOT
#

Hey, @copper night

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

carmine ice
#

not my ban... i was responding to what hoppel said to the cheating associate

copper night
#

Accosiation first time

#

Is 7d

carmine ice
#

yes but read

#

what facepunch says

copper night
#

I can’t quote on the rest

carmine ice
#

zero tolerance

copper night
#

Facepunch server rules

#

Are different

#

Those are only enforced on facepunch servers

lucid wren
#

How long does it take usually to get unbanned for "Hacking"

copper night
marble mantleBOT
#

Hey, @lucid wren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

lucid wren
#

I did this

copper night
#

To find out the duration

#

Submit an appeal

carmine ice
#

i dont think that its meant as "server" rules only for them. where does it say that?

copper night
#

That should make it clear they are talking about fp servers

carmine ice
#

yes

#

isnt rustoria in official tab??

copper night
#

Facepunch ran servers are diffrent

carmine ice
#

community servers in that sense have their own tab

copper night
#

Official just means they are vannila

#

Their is a page explaining all the differences

carmine ice
#

there is vanilla servers that are not in official tab aswell

#

o.o

copper night
#

Official servers are only allowed plug-ins to help admins and no gameplay plug-ins

#

Something like that

lucid wren
#

Lvi if official had to follow face punches rules moose and rustoria would be banned for merging bandit and outpost

copper night
#

Facepunch ran servers are diffrent to official

carmine ice
#

xD that guy kinda got ya skizzy

#

rustoria map isnt vanilla

copper night
#

I don’t know the exact specs

#

But rustoria servers follow the guidelines

#

To be in the official tab

#

Facepunch ran servers also appear in the official tab

carmine ice
#

yes, but i dont agree in that association ban stuff ^^ well ill send facepunch and email and ask how they see it

#

kinda hilarious getting only a 7 day ban for playing with cheater

copper night
#

But be aware those rules are for FACEPUNCH ONLY servers

#

Not the official server list

carmine ice
#

why would they put it on their page

#

in rust general tab

copper night
#

Seems clear

carmine ice
#

yes

copper night
carmine ice
#

rust is facepunch game. seems clear

copper night
#

Rustoria isn’t a facepunch service

carmine ice
#

...

#

is rustoria playing with cheater?

copper night
#

A facepunch service is like Eu facepunch 2

carmine ice
#

we talk about people playing rust, associated to cheater

copper night
#

Diffrent servers have diffrent rules

carmine ice
#

those people not use facepunch services?

copper night
#

At rustoria it’s 7 days I believe

#

I don’t know the server rules that you need to abide by well enough to explain this

#

But it’s all online if you want to search it up

#

Facepunch ran servers come under the official tab but aren’t accosiated with any of the others

carmine ice
#

well like i said

#

ill write an email about that to facepunch themself and wait for an answer. ^^ im sure theyll explain if i understand something wrong

copper night
wispy loom
#

Servers approved by Facepunch come in the official list, but the rules you're referring to are Facepunch rules like Skizzy stated

copper night
#

But I can assume you rustoria follows any rules set by facepunch for server owners

wispy loom
#

Indeed, if merging bandit camp and outpost wouldn't be allowed for official servers, they wouldn't be there on the list

copper night
#

Facepunch ran servers vs independent rust servers are diffrent

carmine ice
#

it says

#

you play cheater -> go piss off to shady community servers

#

with*

#

is my translation

wispy loom
#

If you get banned on Facepunch servers for playing with a cheater, you should indeed still be able to play on a community server like Rustoria

carmine ice
#

hmm

wispy loom
#

The community list in the server browser and the term 'community server' are two separate things

copper night
carmine ice
#

i dont think so, but thats what i kinda would like to know

wispy loom
carmine ice
#

yes but who defines that term? its you?

#

no its not. someone else wrote that

wispy loom
#

I'm wondering why you are asking this though? Have you been banned on Facepunch servers?

carmine ice
#

i know rustoria founders arent employed by facepunch and seen as community

#

but still its official servers isnt it

#

and community servers are in a different tab

wispy loom
#

They are not official servers, they're simply under the list of official servers in the server browser

copper night
#

By

#

The community tab is diffrent

wispy loom
#

Yes as I said, they are two different things

copper night
#

Community ran is anyone but facepunch employees pretty much

copper night
unborn goblet
#

Is Rustoria Mondays going to be Gravis Island only or is it going to be a normal map?

lucid wren
#

official servers are privately owned but must follow the plugin guidelines for servers set by facepunch, they can have their own rules on bans etc.

wispy loom
#

Let me read up to your previous conversation

copper night
lucid wren
#

Skizzy and caelifera are 100% correct on this I can even quote the owner of rustopia too.

glossy sage
#

do mods get payed a salary?

wispy loom
#

I see what you're asking Lvi, Aimbot.exe summarized it very well

copper night
wispy loom
lucid wren
#

I think i didn't get a response cause my appeal was like 6 words.

copper night
lucid wren
#

ye 2 days ago and i just did another today

#

My appeal was that errn removed my game ban

copper night
#

This is the community server rules

#

For the “community tab” vs modded

#

Official servers don’t have set rules I think since they are hand picked by facepunch

wispy loom
#

Ye hand-picked and they'll be able to stay in that list as long as they comply with certain rules, like not having plugins that change gameplay

near halo
#

is the website working now?

wispy loom
near halo
#

is linking stuff fixed?

#

like youtube, twitch, and nitro boost?

wispy loom
#

Ah I thought you were referring to ban appeals

copper night
#

Had been for a couple days

wispy loom
#

Nitro boost should work

copper night
wispy loom
#

Feel free to join waiting for support if nitro doesn't work for you

near halo
#

yeah discord boost still no work

marble mantleBOT
#

Hey, @gentle sentinel

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

copper night
#

Don’t hackusate

#

In the discord

#

Please

lunar carbon
#

how do i report hacker

wispy loom
high karma
#

someoen is running on water on rustoria eu small

#

he is doing it right now , and is also trashtalking

copper night
misty scroll
outer chasm
#

who cant walk on water

copper night
#

sorry yes please do as schaadt says

paper lion
#

how do you get support?

misty scroll
paper lion
#

so me and my friend just got kicked at the exact same time and cant get back on

misty scroll
#

As in you got banned?

paper lion
#

no

#

it just says connection attempt failed when we try to re join

wispy loom
paper lion
#

and my rust crashed

paper lion
wispy loom
#

Seems like it's down, staff is aware ThumbsUporia

paper lion
#

oh

rain lion
#

I'm experiencing the same thing.

#

I will probably get killed by a pig, but whatever

paper lion
#

we got disconnected in outpost dont you die when you are asleep in there?

#

cuzz i dont wanna lose all my stuff i just got

ember geyser
wispy loom
#

Server is back up @paper lion @rain lion

jovial oxide
#

its back up

zenith spoke
#

can i open a support ticket somehow?

wispy loom
zenith spoke
#

yes

wispy loom
zenith spoke
#

appeal ban

wispy loom
marble mantleBOT
#

Hey, @zenith spoke

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

zenith spoke
#

ty g

#

says i dont have a ban but i am not able to join rustoria long for the reason im banned (no reason)

wispy loom
limpid lava
#

what is the default ban length for association?

zenith spoke
#

sure 76561198334491882

wispy loom
limpid lava
#

ok thanks just double checking

wispy loom
zenith spoke
#

banned (no reason)

wispy loom
#

Ah that's the msg, I see

zenith spoke
#

any way you guys can help me get unbanned?

mental leaf
marble mantleBOT
#

Hey, @zenith spoke

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

zenith spoke
#

yes ik we already did all that

mental leaf
#

It should say a reason

zenith spoke
#

says im not banned

#

but i am, just read message history

mental leaf
#

It says "not banned"?

#

He is on Holiday

zenith spoke
#

website doesnt register my ban or something

scarlet meadow
#

An admin should be in contact with you when they get a chance @zenith spoke

mental leaf
near halo
#

He we still be looking at dms, responses might just take a little longer

zenith spoke
#

ty

scarlet meadow
#

There seems to be syncing issues on the ban appeal site @mental leaf

mental leaf
naive prawn
#

Is there a way I can get staff support?

zenith spoke
#

just gotta type and wait i think

wispy loom
naive prawn
#

that it

wispy loom
#

What do you have a complaint about?

versed nebula
#

is the website still down ?

naive prawn
#

So I boosted the server right and that was yesterday and i still cant redeem my kit.

wispy loom
wispy loom
versed nebula
#

ty

#

!appeal

marble mantleBOT
#

Hey, @versed nebula

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

normal swallow
#

need admin ASAP to look at ticket ID 268

wispy loom
#

DM me

glad sable
#

Blatantly hacking on US main

near halo
marble mantleBOT
#

Hey, @glad sable

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

quaint patrol
#

Hey @near halo have you dm'd him?

mental leaf
#

He is away until 20th

quaint patrol
#

We apologise for the delay, Hopefully he will get back to you soon, As Amigo said, He is away till the 20th

#

He is still dealing with VIP issues, But activity is a little low at the minute from him because he is away

fossil igloo
#

If you cant wait feel free to just chargeback and take the ban instead 👍

jovial oxide
#

us small crash again?

ember geyser
#

for me it did

paper lion
#

twice today

#

its kinda annoying cuzz i just killed a guy and he was loaded but now he has his loot back

wicked lion
#

can you help me bro?

how to get

kit discord

quaint patrol
#

We are aware of the server crash

paper lion
ember geyser
#

Someone DDoS it because they're mad? lol

paper lion
#

yea i think thats it too

ripe horizon
#

I JUST KILLED A FULL KIT

#

and it crashed

#

will it save?

paper lion
#

they DDoS it to make the server roll back to auto save and then they get their loot back

jovial oxide
#

wont save

fossil igloo
#

A ddos doesnt crash the server.

paper lion
#

oh then idk

covert rune
#

why duh server crashing

paper lion
#

all i know is that ive lost loot twice bc the server crashed

ripe horizon
#

SAME

jovial oxide
#

SAME

covert rune
#

bro fix da server

mental smelt
#

its just digital shit boys, it comes and goes

covert rune
#

5 plus minutes still havent fixed

paper lion
ripe horizon
#

no sacrificed my new born for that ak

jovial oxide
#

no my life is now over without the loot i had obtained

mental smelt
ripe horizon
#

SAME

fossil igloo
#

The server is already starting back up. Just takes some time.

ripe horizon
#

yay

jovial oxide
#

LETS FUCKING GOOOOO

covert rune
#

ok thank god

jovial oxide
#

FUCK YOU FYRE

paper lion
#

hoppel do you know the reason why it crashed?

ripe horizon
#

i better not lose loot or a become a karen

fossil igloo
paper lion
jovial oxide
#

first time crashed, this time just froze and booted

paper lion
fossil igloo
#

No, what im saying is, just like your client, PC or whatever crashes once in a while, so will rust servers.

gentle tangle
#

hello guys my friend got banned from the server cuz of association but he didn't know he wants to open ticket but he can't for some reason can someone help us he is 100% legit and he has more than 6k hours in the game and more than 1k$ worth of skins

paper lion
near halo
#

Why does Autolock close automatically even if it is disabled?

copper night
marble mantleBOT
#

Hey, @gentle tangle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

copper night
#

Is that where you were having issues?

gentle tangle
#

yes he can't appeal from hes acc i wanted to appeal for him but i can't

#

i can give you hes steam acc hes 100% legit

near halo
#

?vipissues @mild bay

keen valley
#

how can I tell if i've been voice muted in game or not?

near halo
#

!vipissues @mild bay

marble mantleBOT
#

Hey, @mild bay

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
keen valley
#

Hmmm weird

gilded dock
#

Is there gonna be anymore VIPs coming to the store? 😦

wispy loom
near halo
#

if I get banned on modded for scripting is it a game ban

copper night
#

When you try to connect to the server

near halo
#

none

#

im not banned just asking

wispy loom
#

It is possible to get game banned for scripting, but only Facepunch and EAC can apply game bans

near halo
#

if I get banned from rustoria 10x is that for all servers

solar sleet
void condor
near halo
#

ok Hi garry

void condor
#

If you're gamebanned on the server, you will be permanently banned. If you have a prior gameban it needs to exceed 180 days.

solar sleet
near halo
#

ok

sharp whale
#

My friend just got killed by a scrap heli in outpost while recyler, then they took his shit isnt that a grief? they on purposely landed a scrap heli on him to kill him

copper night
#

And unfortunately doesn’t get involved in gameplay

wispy loom
copper night
#

^

sharp whale
#

ah ok

#

like it dont matter but its annoying

copper night
#

@sharp whale following on from caelifera when you die in outpost you shouldn’t be able to get looted

#

Any chance the loot bag despawned before you got back?

near halo
#

Where do i appeal false bans

wispy dirge
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

i made my appeal

#

pls unban so i can spend money on new kits

wispy dirge
drowsy rose
#

i get banned because my friend get a hacker banned and he is never used a hack

#

can anyone help me?

quaint patrol
tepid mantle
#

when i try to appeal it says im not banned

quaint patrol
#

The website is having issues, Dm an admin to get pointed in the correct direction

bleak talon
#

eu main down

west osprey
#

EU main will be back shortly!

buoyant tiger
#

soon BruhMoment

west osprey
buoyant tiger
#

EU main is back Online.. ty 😄

tepid mantle
#

where is my boy irish

wispy loom
#

connect main.rustoria.uk:28015

west osprey
noble thicket
#

hi is the gravis server weekly, bi weekly or monthly?

west osprey
noble thicket
#

is the pop good?

#

full server?

copper night
#

@rapid lichen @dusky bobcat

#

Click the bots and the pop is in their bio

noble thicket
#

ik but in general

copper night
#

On wipe yeh

#

Full pop

noble thicket
#

alr ty

tepid mantle
#

can i get an admin to look into my ban

copper night
#

But wipe is tomoz so it’s low pop

copper night
marble mantleBOT
#

Hey, @tepid mantle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tepid mantle
#

the site doesnt work

copper night
#

Still?

tepid mantle
#

yea

#

u cant send the appeal this time

copper night
#

Dm an admin and politely explain the site is this down and you need some help on your ban

tepid mantle
#

it says im not banned even tho i am

#

i messaged irish

copper night
copper night
low ether
#

hey

copper night
#

Hello (:

low ether
#

it says i have a 1 hour ban for auto filter and i havent been able to connect for 24 hours

west osprey
low ether
#

where do i find that

copper night
marble mantleBOT
low ether
#

76561199027787207

#

im banned from us main

copper night
#

Send that to @west osprey

#

She will assist you from thier 🙂

runic forge
#

im trying to make an appeal but it says that im not banned on the website but im banned when i try to play on the servers

copper night
runic forge
#

can i dm you?

copper night
#

I’m not an admin

runic forge
#

ok sry lol

copper night
#

On the right hand of your screen

#

Under the Admin title

runic forge
#

ok thx

copper night
#

You should se 5-6 ppl W red names

copper night
cobalt timber
#

guys what need write for ban ?

copper night
cobalt timber
#

@copper night im sorry, need report*

copper night
marble mantleBOT
#

Hey, @cobalt timber

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

cobalt timber
#

thx

copper night
#

No problem, enjoy the rest of your wipe heartoria

cobalt timber
#

@copper night and i have last question, have rules about streamsnipe?

copper night
#

I believe not however all streamers are recommended to take the normal steps ie streamer mode on chat or map hidden etc

cobalt timber
#

okey thx bro for supporting me ❤️

copper night
#

I’ve got checked @cobalt timber we have no rules against it

#

However we don’t support it in any form

cobalt timber
#

yeah its not problem, just i have bad community in russian, when young boys wanna killed stream and make screenshots for school friends 😄

copper night
#

Sorry to hear that hope you enjoy streaming & the remainder of your wipe (:

spiral lynx
#

How do the admins contact you about an appeal?

#

Via email? via discord? what?

copper night
spiral lynx
#

I have, yesterday

copper night
#

Ok if your linked you will receive a dm from the bot and you can check the site

spiral lynx
#

Not sure if i'm linked, got banned nearly a year ago

copper night
#

However the website seems to be broken for the majority of today some I’m not even sure if appeals thier are being checked

copper night
#

!link

marble mantleBOT
#

Hey, @copper night

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

spiral lynx
#

Oh right, cool

#

Last message I received from the Rustoria Bans bot was appeal submitted

#

Nothing else since, i'll just keep waiting

copper night
glossy siren
#

hey there is a cheater US Small i f7 him

marble mantleBOT
#

Hey, @copper night

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

copper night
#

@glossy siren follow above

#

Lmk if you need anything else

glossy siren
#

he has some unwrite able letters

copper night
#

Wym

glossy siren
#

so if im right you have to write /ticket Hg Alloy Esping

tawdry jetty
#

It’s /ticket add (what you wanna report)

onyx iris
#

@real wolf I was banned a couple months back when HDRP first came out for exploiting on the 5x server, you said once it was fixed and not exploitable come back and i may be unbanned my friend who was banned with me recently got unbanned and i’m wondering if the same can be done for me. my steam id is https://steamcommunity.com/id/CrazyX6XX

marble mantleBOT
#

Hey, @onyx iris

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

onyx iris
#

@tawdry jetty yes i did that back when i first got banned it was denied i told that to him he said i can still be unbanned once the issue is fixed on rust

#

2 other people on my team who were banned with me were already unbanned

tawdry jetty
onyx iris
#

i’ll wait for a response here i don’t mind waiting, after a few days i’ll msg him privately if needed ty

real wolf
real wolf
onyx iris
#

ah i’m sorry about that i hope it goes better soon, no worries about the late response from last time

#

ty sm

valid sky
#

@real wolf

#

yo

dark radish
#

What’s up bouncy?

wispy loom
# valid sky yo

Probably smarter to first state the issue, and then thinking about tagging anyone

valid sky
#

hard cheater

#

just wiped our team 3 times

wispy loom
marble mantleBOT
#

Hey, @valid sky

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wispy loom
#

In case of a cheater, please make a ticket in-game

valid sky
wispy loom
#

Have you also F7 reported them?

valid sky
#

30 times

#

kihnoe

wispy loom
#

If you have F7 reported them and made an in-game ticket, you have done everything you can do as a player

#

Now it's up to the admins to investigate when they get to your ticket

#

They're constantly working through tickets

valid sky
#

investigate mate the guy is jumping 10m in the air tripling everyone

#

its a fucking joke

#

we have repoeted him too many times

glossy siren
#

whats his name?

wispy loom
#

I understand your frustration, but there are more servers and more players making tickets

#

They'll get to your ticket for sure, you'll just have to wait a little

valid sky
#

wait a little great what a good mod you are

wispy loom
#

No need to be demeaning

valid sky
#

@neat pumice my man i need help

wispy loom
#

Just hang tight while admins are working through tickets

valid sky
#

please stop

#

you aint helping at all

#

<@&274971100184576010>

neat pumice
#

Hey, did you make a ticket already?

valid sky
#

i love you

#

/ticket

marble mantleBOT
#

Hey, @valid sky

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

valid sky
#

someone has

#

i mean the cunt probably changed his name now

neat pumice
#

Do you remember their name?

valid sky
#

kignoe

#

kihnoe

#

second one

neat pumice
#

Was dealt with 20 minutes ago, thanks 🙂

glossy siren
#

cna you look at HG alloy

near halo
#

Hello, my unban appeal was accepted

#

can i play the servers again today?

west osprey
near halo
#

not yet

west osprey
slim geode
#

am i able to refund my vip

#

i bought it a couple days ago but i dont plan on playing

near halo
marble mantleBOT
#

Hey, @slim geode

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

slim geode
#

ffs

#

thats bullshit lol i used it for a day

restive belfry
#

BLATANT CHEATER ON EU LONG

west osprey
marble mantleBOT
#

Hey, @restive belfry

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
glossy siren
#

<@&274971100184576010> there is a cheater us small his name is HG alloy did he got banned he got offline

slim geode
#

We very rarely hand out refunds or corrections if the user is at fault. If the user is at fault, we expect them to get in contact with us straight away. If users login to the servers after the purchase of the service, it is considered a successful purchase and services successfully delivered. If the user has filed the complaint, we strictly advise to wait for a response from our staff team before using the services. If the user purchased the wrong subscription/service/package then they're expected to get into contact with staff and to not use the service as previously stated.

#

i used it for a day

tawdry jetty
marble mantleBOT
#

Hey, @glossy siren

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

glossy siren
tawdry jetty
west osprey
slim geode
#

so no

#

a simple no would suffice

west osprey
#

No

exotic thistle
#

it's like you buy an apple and you bite it once, then you want to refund it 🙂

slim geode
west osprey
slim geode
#

an apple is food u dumbass

wet moon
#

Hey how do I open a support ticket?

slim geode
#

this isnt food lmao

near halo
marble mantleBOT
#

Hey, @wet moon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wet moon
#

No not ingame in discord xd

west osprey
tawdry jetty
slim geode
#

yes and i dont need that service anymore because i dont plan on playing

#

i used the service for one day

wet moon
#

Well I got banned for exceeding group limit and im in a trio so idk how that happened..... Xd

west osprey
#

So you decided you don't want the apple after one bite is what you're saying..

slim geode
#

if i get disney plus and after a day i dont like it i can cancel and get a refund

wet moon
#

any way I can appeal?

restive belfry
#

HARD CHEATER ON LONG GOT PROOF

tawdry jetty
marble mantleBOT
#

Hey, @wet moon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

slim geode
#

this is the same thing, a subscription

tawdry jetty
marble mantleBOT
#

Hey, @restive belfry

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

slim geode
#

lmao whatever its 10 bucks suck my balls

west osprey
exotic thistle
slim geode
#

🍎

wet moon
#

Okay so the ban appeal doesnt recognize that my account is banned im not sure what to do now?

tawdry jetty
west osprey
wet moon
#

@tawdry jetty Can I get the reason I was banned, like It says exceeding group limit but no context, my tc and clan and bags were only 3 and we didnt play since 5am est?

tawdry jetty
scenic widget
#

Need admin on rustoria eu long asap

tawdry jetty
marble mantleBOT
#

Hey, @scenic widget

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

astral locust
#

CHEATER ON 10X

marble mantleBOT
#

Hey, @astral locust

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

cold cape
#

if i bought supply drops how do i get them once im in game??

wet moon
#

@tawdry jetty we dont rotate teammates tho..... so im just caught off guard

slim geode
tawdry jetty
wet moon
#

So if you get code raided you get auto banned?!

scenic widget
#

@tawdry jetty

tawdry jetty
scenic widget
#

Just made a ticket on rustoria eu long, do you mind checking it out asap?

west osprey
slim geode
#

i am not

tawdry jetty
scenic widget
#

ty

exotic thistle
south bear
#

How do you redeem the 5 supply drops kit on no bps?

slim geode
west osprey
tawdry jetty
slim geode
#

you cant compare an apple and vip for a month 😂

exotic thistle
#

otherwise everybody, would get an bite, and would get refound so whats the point

south bear
#

he said it isn't showing up

wet moon
#

@tawdry jetty How do i know when I got banned Like I said ive been offline all day, and the website is still not working

exotic thistle
#

if everybody buy vip in wipeday than get his money back?

south bear
#

There some special command for it?

slim geode
west osprey
slim geode
#

this isnt wipe day

#

rustafied has refunded it in this exact same situation before

#

yall really trippin over one day lol

tawdry jetty
west osprey
#

You can message @balmy cypress and see what he says, he's you're only hope in this situation. No promises, but he's the only person you can speak to about this @slim geode

slim geode
#

it aint like im your only customer

#

away til 20th

#

it wont matter to you people by then

west osprey
#

Aslo. Hope someone doesn't try to return rockets to your Q20 shop after they have been used.

earnest patio
#

!ticket @restive belfry

marble mantleBOT
#

Hey, @restive belfry

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

slim geode
#

cuz i would already still have it

wet moon
#

@tawdry jetty Ive logged in 3 times not once when its kicked me has it told me the ban time.... Ive have no clue if ive been banned for 5 seconds for 5 hours

cold cape
#

hey i just donated for those supply drops from the credits and i am unable too use them in the /kit any ideas??

neat pumice
slim geode
neat pumice
#

That's not how subscriptions work

slim geode
neat pumice
#

No

#

They would not

slim geode
#

no?

#

well

tawdry jetty
marble mantleBOT
slim geode
#

seems like a lot of people are bitches then ahaha

slim geode
astral locust
#

YO

wet moon
#

76561198294623902 okay heres my steam id

slim geode
#

also

#

on a lot of foods there is a satisfaction or money back garunteed thing

#

so suck my balls i'd probably be able to return the apple

west osprey
slim geode
#

best shop in the history of long

tawdry jetty
#

@slim geode As Rustoria is a company it has policies, you can clearly read them before making a purchase. If you don't need support or have any other questions please go to #general You've asked for a clear answer and you've been given it. No. If you do have any other questions or concerns feel free to ask here.

west osprey
slim geode
#

your apple shit is false

wet moon
#

@west osprey can you take a look at my ban for me? PepeSweatEyes

tawdry jetty
#

Those are oranges and it's also a grocery store. It was a simple analogy made because you wouldn't eat an apple and try to return it.

slim geode
#

LOLLL

exotic thistle
#

😪

marble mantleBOT
#

:ok_hand: temp-muted taco#9049 for an hour (Misusing support | Take a break)

west osprey
#

#general @slim geode I also don't have time to talk apples anymore friend.

tawdry jetty
#

Website is currently having issues, for the time being you just have to wait.

unique palm
#

So is there any alternatives to work around a ban

tawdry jetty
#

Join waiting for support.

tawdry jetty
unique palm
#

we're the three that got banned

viral iron
#

3X EU is down

forest lantern
#

/ticket

marble mantleBOT
#

Hey, @forest lantern

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

viral iron
#

<@&274971100184576010> Sorry for ping but EU 3x is down

earnest patio
#

How long has it been down?

viral iron
#

It has just gone down hence the ping

#

Around 4-5 minutes now

warm sorrel
spiral widget
#

f

north crest
viral iron
#

I'm still getting connection attempt failed but I'm sure it'll just take a minute or two

north crest
#

For sure. it is showing as people are joining now, so might just be a slight delay

chrome nexus
#

#support need to talk with an admin or someone. i got banned from the US 5x no bp and i need some help

viral iron
#

Yeah I'm in now thank you

tepid mantle
#

someone check on irish hasnt replied to me yet

#

i have a feeling something horrible has happened

tawdry jetty
tawdry jetty
tepid mantle
#

I'm usually his number 1 priority

chrome nexus
#

My buddy added his brother to our clan on the solo/duo/trio while we were offline not knowing it was only up to trio. His brother doesnt normally play with us and since we were offline he wanted someone to play with. It banned us and now im here seeing if there's anyway we can have this ban reversed?

tawdry jetty
marble mantleBOT
#

Hey, @chrome nexus

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

chrome nexus
#

Thank you!

near halo
#

!ticket @lucid sedge

marble mantleBOT
#

Hey, @lucid sedge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

lucid sedge
#

/ticket

marble mantleBOT
#

Hey, @lucid sedge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

tepid mantle
#

i was banned because of something i said

#

!appeal

marble mantleBOT
#

Hey, @tepid mantle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

chrome nexus
#

@tawdry jetty i sent in a appeal and it said that i wasnt banned,, so i just tried getting back into the server,, it allowed me in so i could respawn and then it kicked me again for the same reason "exceeding limit of 3"

tepid mantle
#

appeal

#

that's the only way you're getting through

chrome nexus
#

@tepid mantle 2nd time getting this same message... smh

unknown.png
#

was banned like 2 hours ago

tepid mantle
#

click on mutee

#

and tell them u got banned

chrome nexus
#

ill try that

earnest patio
#

No, appeals aren't working correctly atm, please wait until it is fixed.

viral iron
#

What the fuck im banned on 3x eu

#

For playing with hacker

#

Surely that is some sort of mistake

prime bone
marble mantleBOT
#

Hey, @viral iron

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

viral iron
#

Nah fuck right off this is some sort of joke

prime bone
# viral iron

appeals aren't working correctly atm, please wait until it is fixed.

viral iron
#

Nah mate we aren't waiting for appeals, we all have 300+ hours on your server and not once has hacking ever been brought up or suspected. Not a single warning or conversation, all of us have clean rust installations

tepid mantle
#

@chrome nexus did it work for you

echo zodiac
#

what is excceding group limit

earnest patio
#

@tepid mantle Please don't tell people to appeal that way, appeals arent working correctly atm.

tepid mantle
#

thats what one of the mods told me to do

#

i appealed that way

tawdry jetty
near halo
#

so do i have to make a ticket to speak to someone about being banned

earnest patio
#

tickets are for reporting players, appealing is trying to lift your ban/mute.

near halo
#

do i have to go on the website to appeal for a ban

earnest patio
#

!appeal @near halo

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

chrome nexus
#

@tepid mantle yeah putting it on muted worked

halcyon raptor
#

Still having issues with ignoring somebody. when i do it just ignores another random person

#

put in a ticket and was told to join discord

earnest patio
#

What do you mean by ignoring?

halcyon raptor
#

ignoring their PMs

#

dude is just spamming me with them because hes mad i killed him.