#support

1 messages · Page 1482 of 1

frigid wing
#

but anyways, point i was tryna make was ppl say racist and offensive stuff in global all day and my boy got a perma ban for calling a 35 year old playing with a 12 year old he has no real life relationship with a pedo

atomic hull
#

just curious

dense goblet
#

i mean.. i saw someone get banned for 12 hour for legit typing someones name in chat

raven bison
#

We are not robots, we cannot see everything that happens. Calling someone a pedo has lot more weight than some of the slurs you are referring to.

frigid wing
#

Daler Mehndi is coming

safe ocean
#

i know a couple slurs

low sable
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hello i need support

raven bison
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@low sable What's up?

safe ocean
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how can i support u

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sorry ill leave

low sable
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us 2x vanilla

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mondays

raven bison
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@low sable Please refrain from calling people that word

low sable
#

ctrl p

leaden ingot
#

Need help / fix for the armored cars. Wolves pigs and bears can kill you inside the armored car like you are not even in an armored cockpit. Please fix. Also scientist shot me inside armored cockpit. But main fix is needed for animals

meager shoal
#

Hey I slept in barn with a lot of loot that someone gave me for free then i logged off because i was in a val game and it was making me lag then all my stuff was gone and it said i died I was only gone 15-20 mins

woeful bough
#

yeah don't log out in safe zones

dense goblet
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thats not an issue with the server, you shouldnt sleep in public places like that and expect to keep your loot

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or not die

atomic hull
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i actually need support like for real

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cctv can u help me

raven mist
#

Whatsup?

atomic hull
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drag

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please

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too much to type

raven mist
#

Im at work, cannot join vc.

merry sonnet
#

I have a furnace bug where it keeps automatically stops after using 1-2 wood

lament brook
#

server down?

sharp vine
lament brook
#

main

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me and my team mate just got kicked

sharp vine
lament brook
#

na

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i think

placid stratus
#

MAIN WENT DOWN

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NA

lament brook
#

still cant join wtf

sharp vine
placid stratus
#

PLEASE no rollback the roofcamping hoes were in the sky with a mini please no roll back

thin mortar
#

LOL

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can you put server back up

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pls im addicted

sharp vine
thin mortar
#

shut up or ill kiss you

barren hill
#

TY!

normal kite
#

!ticket

marble mantleBOT
#

Hey, @normal kite

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

unreal sigil
#

are we anable to copy past images on paintings in the server?

unreal sigil
#

how do i do that?

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its with /sil and then the link right?

near halo
unreal sigil
#

ahh....

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montly donate or just once

near halo
unreal sigil
#

this is just avoiding the awnser but oke

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then i dont donate...

copper night
near halo
copper night
near halo
shy orbit
#

where can i go to get unbanned

near halo
marble mantleBOT
#

Hey, @shy orbit

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

!appeal @left verge

marble mantleBOT
#

Hey, @left verge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

pale atlas
#

Need assistance

tacit current
west osprey
random coral
#

anyone available?

near halo
#

guys i cant craft hqm parts can anyone admin help

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@west ospreysorry to ping u but my friend has been stuck behind the door of the blue card room in underwater lab for like 30 minutes

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is there anything we can do about it

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press the button

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and it opens

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doenst close the door weve tried lol

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no the door is open, hes stuck behind the open door flying

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take fuse out

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relog maybe

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theres none in underwater lab

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hes out now admin responded to in game ticket thx to wheover it was

raven mist
#

@near halo on what server?

near halo
merry hill
#

What if the VIP I bought doesn't work?

raven mist
#

@near halo they should have hqm parts in the cars. Right?

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@merry hill hey there, feel free to dm @balmy cypress

merry hill
#

ok

near halo
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but not anymore im not sure why

raven mist
drifting root
#

7 months ago i was banned of all of your servers for anti semitism i am quite annoyed at this since it was brother doing those things if you could please help me out since i dont have any servers to play on and have spent quite a large chunk of money on your servers when i try to appeal it it says appeal denied from 7 months ago whatever your decision is i respect it please help me out as much as you can thank you.

#

@raven mist

marble mantleBOT
#

Hey, @drifting root

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

wooden relic
#

The first time I decided to play on the EU MAIN VANILLA server, but after downloading all the data, the server wrote disconnect hacking.I'm a beginner and before that I only played on 3X NO BPS EU and then only for 20 hours.What to do?

exotic thistle
restive belfry
#

hi

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i have a problem cant join server

tacit current
restive belfry
#

Take a brake

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my friend got me banned i think

tacit current
#

?appeal You can appeal your ban if you feel it was unjust.

marble mantleBOT
#

Hey, @tacit current

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tacit current
#

Have you already made an appeal before that was denied?

restive belfry
#

yes

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what i do

tacit current
#

Once your appeal is denied, you cannot re-appeal the ban again. Given this, there's not much you can do except waiting it out.

#

I cannot check that for you, an admin will need to do that.

dusk oyster
#

what does it say when you try and join rustoria servers?

restive belfry
#

Take a break

wind island
#

So i got MUTED for calling out a cheater but the cheater is still in game? GG

marble mantleBOT
#

Hey, @wind island

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

brittle canyon
#

@tiny dome

shut prawn
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the eu x10 no bps wipes today in 1 hour and a half right?

left verge
#

@balmy cypress Can you check dms please

river pilot
#

can someone get banned for insiding?

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im guessing no

neat pumice
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It's a part of the Rust experience, as frustrating as it is

river pilot
#

well luckly for me the kid is a dumbass

arctic sapphire
#

?appeal

marble mantleBOT
#

Hey, @arctic sapphire

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

is there a chat modarator on?

wispy loom
near halo
#

can i message privatE?

drifting root
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I spoke earlier but I cannot appeal because I’ve already sent one 7 months ago and it says your appeal has been decided

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So can anyone reply and help

near halo
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Who are you

drifting root
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My name was Skye

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That’s my steam name

near halo
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I am the only one astra that will ever exist

drifting root
#

Can anyone help me get unbanned since over spent a lot of money and almost 3k hours on your servers and have been for 7 months even though it was my brother whatever you do I will respect thank you for helping out.

marble mantleBOT
#

Hey, @drifting root

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

drifting root
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Yes but I cannot do that because I have already sent one 7 months ago and it says it’s already been decided but I have waited upon a 7 month ban

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@raven mist

lilac nova
drifting root
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I have been banned for 7 months even though I have spent 3 k hours and up to 300 pounds

wispy loom
drifting root
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I just really miss playing rustoria

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I don’t know who banned me

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I just know he an admin

wispy loom
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All right, since your appeal has been denied, you'll have to see if an admin can help you with that, but don't tag an admin unless it's necessary

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You'll just have to see if an available admin can possibly direct your request to the banning admin

drifting root
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Ty man but I don’t even know if the admin is still in it

wispy loom
#

Feel free to send your request again in a couple of hours if you don't get a response now

drifting root
#

Thanks man you’ve been helpful

loud night
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No 1 click it

hushed minnow
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cant get my body at outpost due to an invisible barrier can i get assistance or is a lost cause?

wispy loom
marble mantleBOT
#

Hey, @hushed minnow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

silent holly
#

submit a ticket also

hushed minnow
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its a invisible barrier made by outpost due to a kid that pushed me and my heli off a roof and we are walking on air but it wont let me get down there

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literally impossible

dense moss
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/ticket

marble mantleBOT
#

Hey, @dense moss

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wispy loom
dense moss
#

Im stuck in game

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US Small Stupid labs at blue card

drifting root
#

Any admins online to deal with my perma ban I have been banned for 7 months already

tough bane
#

?banappeal

marble mantleBOT
#

Hey, @restive belfry

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tough bane
#

^^ @drifting root

restive belfry
drifting root
#

I go onto it and it says your appeal has been denied but this was 7 months ago and when it was my brother who did this

tough bane
restive belfry
#

denied old stuff

tough bane
#

Ok If your banappeal was denied there is actually no way to play here again.

restive belfry
#

but i got banned today

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?

tough bane
restive belfry
#

yes but that was 1 + year ago and i could still play till this day

drifting root
#

I was perma banned I’ve been banned 7 months I have spent 3k hours and several hundred pounds and it wasn’t even me who did this it was my brother he got me banned for anti semitism

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There has to been something an admin can do

tough bane
#

Yeah then if both of your appeals were dinied then you are actually not welcome to play here again. No discussion.

restive belfry
#

but i got banned too day 3 hrs ago

tough bane
drifting root
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Nuclear

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Can u answer me please

tough bane
#

Same for you. I can just repeat myself. If you created a banappeal at https://bans.rustoria.co and it was denied then it will stay denied and the ban will not be lifted.

restive belfry
drifting root
#

Can an admin lift it

restive belfry
#

after apeel

tough bane
drifting root
#

I can’t it says your appeal has been denied from all that time ago

silent holly
#

then u wont be unbanned as he said

drifting root
#

@balmy cypress can you help me

silent holly
#

you were already helped, no need to ping an admin

drifting root
#

I was not helped in asking if he. Can fix the problem

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About it won’t let me appeal

silent holly
drifting root
#

I will litterely pay someone 1000 pound to unban next

silent holly
#

they dont take bribes mate

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go play somewhere else

quaint patrol
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Hello @drifting root, Have you submitted an appeal?

drifting root
#

It won’t let me

quaint patrol
#

What does it say?

left verge
#

Can i have a talk with a <@&274971100184576010>

quaint patrol
left verge
#

Can i come in voice channel to explain

quaint patrol
#

Sure, Join waiting for support! 🙂

drifting root
#

Jacob it just says your appeal has already denied from when I was banned no other options luke is looking at it now

left verge
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@quaint patrol Thanks for the help !

quaint patrol
weak root
#

where do i appeal ?

lilac nova
marble mantleBOT
#

Hey, @weak root

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

weak root
#

thank you

maiden silo
wispy loom
#

The title of your streamable is 'Freezing game', which it also looks like

maiden silo
#

This has only happend on this server fighting these players, which is what is making it odd

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Unsure if its a new patch thing or what

wispy loom
#

What region are you from and which region server are you playing on?

maiden silo
#

US, Rustoria US Medium

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90 ping on the server rn

wispy loom
#

This happens when there is basically a delay between you and the player as far as I know, and you've already been killed on his screen so it lags your game

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General networking issue of the game as I know it

maiden silo
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Hmmm I'm aware of this happening with like shots getting NA'ed but it hasn't happened to me like this before just curious if it was happening to others

wispy loom
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I've had this happen before too thinking it was lag, but on others' screens I was already dead

near halo
#

!play gaming music

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-play

fallen aspenBOT
#

You do not have permission to use this command!

near halo
#

-play gaming music

fallen aspenBOT
#

You do not have permission to use this command!

exotic thistle
#

dont try, you dont have perimission in that PepeSweatEyes

vast tusk
#

any admin please?

exotic thistle
vast tusk
#

private?

exotic thistle
near halo
#

my queue skip doesnt work help

mental leaf
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

deft flax
#

everyone know the Eu Long LIKE 82 players queued < why you dont put the server for 400 players to let all join ? we waitiing like 7h queue to join . . .

near halo
#

re-hire me @raven mist

zinc anvil
#

i just got banned on rtg for "hacking"

near halo
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@zinc anvil maybe dont hack

zinc anvil
#

i dont even cheat

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i got called out in chat so much

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im not even hacking

marble mantleBOT
#

Hey, @deft flax

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

zinc anvil
#

i can handcam if you want

near halo
exotic thistle
zinc anvil
#

bro idk why i got banned

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i shit on someone 3-0 in scrims and then i went for tea, came back and im banned

exotic thistle
tall tulip
#

theres a cheater in rustoria us main name is, soraa, 76561198141050705 can youn guys check him out?

zinc anvil
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ok ty

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why is everyone wettys on rtg anyway im just better

exotic thistle
tall tulip
#

how do i know if they looked at it?

exotic thistle
unborn warren
unique dew
near halo
#

i am angry

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have u done anything

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to the hqm parts thing in car

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sorry for begging

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admin help

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<@&274971100184576010> <@&864870863957393458>

exotic thistle
near halo
#

!appeal @fierce radish

marble mantleBOT
#

Hey, @fierce radish

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

snow jetty
#

hi there <@&274971100184576010> <@&864870863957393458> <@&415898423460626432> i'm requesting some help please, thanks.

near halo
#

admin please help i cant load into gravis
pls dm me i'll show u screenshots

coarse bluff
#

i have just been banned for playing with hacker but my friends werent hacking

marble mantleBOT
#

Hey, @coarse bluff

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

coarse bluff
#

he got banned for no reason i believe

mental leaf
lucid oak
azure shadow
#

hey, so i made an appeal on a ban evade can someone help me with it? i was legit just raiding and that happened lol

near halo
#

amigo

coarse bluff
exotic thistle
mental leaf
coarse bluff
#

is there any chance i can be unbanned since i didnt know that he possibly has cheats?

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

coarse bluff
#

im appealing now thanks

near halo
#

amigo

#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

exotic thistle
snow jetty
azure shadow
#

i just got false banned for (evading) can someone help :/

azure shadow
#

i did

exotic thistle
#

no need to tag every admin for that 🙂

azure shadow
#

it says that im not banned and i need to wait 5-10 mins and its been like 15 xD

near halo
#

same for me

exotic thistle
# azure shadow i did

if you did , than you have to wait until the admin who banned you deal with your case , ban appeals can take up to 1-3 business days.

lilac venture
#

YO WHY AM I NOT UNBANNED

exotic thistle
azure shadow
#

yes!

lilac venture
#

just wait then

exotic thistle
#

sometims system have latency

azure shadow
#

can i send the picture?

coarse bluff
#

i have tried to appeal but it says im not banned?

lilac venture
#

olee

coarse bluff
#

should i wait?

azure shadow
exotic thistle
exotic thistle
lilac venture
#

My 1hr chat ban is over

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And it’s not letting me load in

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Saying I’m still banned

exotic thistle
lilac venture
#

Yeah like twice

exotic thistle
lilac venture
#

Yep

exotic thistle
coarse bluff
#

i need help

lilac venture
#

No I’m in a call

exotic thistle
exotic thistle
lilac venture
#

So what should I do

coarse bluff
#

i have been banned and appealed but it says im not banned

exotic thistle
#

its somehow a glitch when you try to load in while you are ban from chat filter, and mostly because peoples keep trying it many times its get glitched and even after 1 hour the ban will remain

#

until server restarts.

lilac venture
#

U mean wipe?

exotic thistle
# lilac venture So what should I do

so you actualy have to wait until server restart, as i have informations about this, if you like you always can try to contact any administrator!

#

no , daily restart

lilac venture
#

What time is that today

misty scroll
#

Send me your SteamID whoever is having problems

lilac venture
#

Here

tired mica
#

when i join the RTG servers everything works fine but then when i try to join any of your vanilla servers it says i am banned for hacking but i have never had cheats on rust or anygame

misty scroll
lilac venture
misty scroll
lilac venture
#

thanks

#

it works

misty scroll
mental yarrow
#

need admin

exotic thistle
grim canyon
#

i got banned for hacking on rustoria us monday gravis island for hacking

#

and i just loaded in and i didnt do anything

marble mantleBOT
#

Hey, @grim canyon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

earnest dew
#

Does the US 10x wipe today?

wispy loom
earnest dew
#

Thank you

wispy loom
earnest dew
#

Oh okay, appreciate it

lament vector
#

rust crashed cause of a fucking HUGE fucking base.... im in tunnels loaded. can i have a queue skip please?

pallid blaze
#

<@&274971100184576010> im banned for the next 3 days and 5 hours is there any chance the ban can be reduced or completely over

exotic thistle
lament vector
#

why isnt there queue forgiveness like on rusticated....

#

like a 5 min grace period where u can log back in, incase u crashed

near halo
#

please fix the car issue

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with no parts

#

its made me so upset

wispy loom
pallid blaze
#

@misty scroll do i get a dm when someone responds or what happens. and also ty

misty scroll
rough flax
#

theres a hacker on the trio no bps

exotic thistle
marble mantleBOT
#

Hey, @rough flax

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

rough flax
#

I already made a ticket

#

just coming on here to see if it would be quicker

cunning helm
#

why are people getting chat banned for saying pakiston?

exotic thistle
#

i understand you, try to be patient until admins look into it

near halo
#

toxic behaviour a long time can i get unabanned ?

exotic thistle
cunning helm
rough flax
#

the kid is so blatantly cheating. we are dying triple headshots from 120+ meters

loud aspen
#

can an admin help with unlinking my previous discord account on the website

near halo
#

admin plz help rustoria eu long cheater MVB WANNABE - CLAN CHEAT

exotic thistle
loud aspen
#

yes

near halo
#

olee help

exotic thistle
loud aspen
#

alr

exotic thistle
mental badge
#

/ticket

marble mantleBOT
#

Hey, @mental badge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

serene bridge
#

WHY I GOT MUTED FOR TRIVIA?

rough flax
#

i have video evidence of someone scripting how do i show an admin

serene bridge
#

I ask geography questions for sulfur and they mute me three days?

#

Wow terrible

marble mantleBOT
#

Hey, @serene bridge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

exotic thistle
near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

eager ledge
#

!appeal

marble mantleBOT
#

Hey, @eager ledge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

is the queue broken? i've been stuck on you're next for over half an hour

#

nvm fixed the litearl second i posted

rough flax
#

just saying your guys' support sucks. theres literally a blatant cheater and nothing is doing anything about it

#

no one*

wispy loom
rough flax
#

yes i have and no it has not

quaint patrol
rough flax
#

im getting off your server.

quaint patrol
#

Have a nice evening

olive fiber
#

/ticket

marble mantleBOT
#

Hey, @olive fiber

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

olive fiber
#

gonna need some help on rustoria 3x if its possible

#

eu

#

we cant /remove some roofs that we upgraded by mistake because its saying its to close to loot but we have removed alot of boxes and loot but it still wont let us is there any chance and admin can get on and remove them for us plz

tawdry jetty
#

!vipissues @mystic nexus

marble mantleBOT
#

Hey, @mystic nexus

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy loom
#

!link @meager igloo

marble mantleBOT
#

Hey, @meager igloo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

limpid lava
#

is insiding a ban?

wispy loom
astral mango
#

wtf is this

wispy loom
astral mango
#

what??

#

i dont script 🤣

scarlet jasper
#

I connected my steam and discord last night and it worked but now it doesnt

near halo
#

type /auth in-game

#

usually fixes it

scarlet jasper
#

i did but it still doesnt let me use the kits

#

When i try to link the twitch account it says something went wrong

wispy loom
scarlet jasper
wispy loom
#

YouTube is blocked by Google

#

Might be fixed in the future

scarlet jasper
#

ok thanks

near halo
#

yo i just died to a blatant cheater i got a clip

#

is there anyway i can get the kid banned

#

and get my shit back

#

like blatant as fuck

near halo
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

!ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

bro wtf

#

To make a ticket do /ticket in game

#

i did

#

how do i attach the video clip

#

how about i dm it to you

#

You could upload it to youtube or a different service like it and put the link in the ticket

#

ok well i put the link in the in game ticket

#

so if i get him banned can i get my loot back?

#

Unfortunately not, we do not interfere with gameplay

#

demolish the base

#

any chance of that?

#

That would still be interfering with gameplay, so no

#

lmao kid will just log on an alt

#

bought elite kit in game relogged twice and restarted rust and its saying i dont got permission to use the kit

#

5x trio server

#

?vipissues @rich lagoon

marble mantleBOT
#

Hey, @rich lagoon

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

fuck me

#

i bouhgt it for the wrong server

#

imma cry

wispy loom
rich lagoon
#

refund my legend kit

wispy loom
rich lagoon
#

was happy w it before but you do jack shit about hackers

wispy loom
rich lagoon
#

27 hrs and tripple hs from 250 ?

#

it means that you need to up anti cheat

wispy loom
#

I'm trying to point out that we don't have a guard in front of the server manually checking their accounts before they join

rich lagoon
#

i want my money back i havent used kits since i bought

#

lmao u dont have anything in their accounts before they fucking join

#

your server drops 100 plus

#

constant

wispy loom
#

I'm trying to illustrate that we don't manually check them as it would be humanly impossible

#

You can't expect not to encounter a single cheater

rich lagoon
#

oh ok youre a secret service now ?

spare widget
#

@rich lagoon We're constantly following up on every single report. I'd definitely recommend in the future not directly calling out a player, even more calling out a player directly via DM

#

It's only ever going to help the player you're concerned about while making it more difficult for any admin team to investigate.

rich lagoon
#

well let me talk to an admin ?

#

Thats all iwant

spare widget
#

@rich lagoon Hey, DM @balmy cypress about your VIP

rich lagoon
#

sprunt? u done??????

#

where is ryan

spare widget
#

@rich lagoon Message Luke about your VIP blobthumbsup He'll always give you the right answer

rich lagoon
#

i did but luke is full of shit

spare widget
#

He's not though lol He's a great guy

rich lagoon
#

if u cant beat them jointhem

harsh trail
#

cheater on gravis island

marble mantleBOT
#

Hey, @harsh trail

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

tulip vault
#

can i speak to mod on a new scam

maiden nimbus
#

how would my large wooden crates randomly spawn skins? @steep orchid

lament vector
#

/ticket

marble mantleBOT
#

Hey, @lament vector

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

harsh trail
#

do mods check tickets

light prawn
#

doesnt seem so because i uploaded something with undeniable proof of something and he's not banned or whatever

granite imp
#

who do i message if i got banned

spare widget
#

@harsh trail @light prawn Admins are constantly checking tickets as quickly as possible. There's just a fair amount to work through consistently but we'll always address each one as soon as we can

#

@granite imp Can you join Waiting for Support?

glossy gull
#

who do i pm to report hackers

simple cave
spare widget
#

@tribal sable Sorry- power went out over here lol Back on. Haven't seen anything on our end or been hearing much personally but I'll check into it. I'll DM you though

compact parcel
marble mantleBOT
#

Hey, @glossy gull

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

copper sun
#

when will vip be available for purchase for Vanilla US long? im getting tired of waiting 4 hours in queue to play

soft nova
#

Kid 20 hours overall literal best player ive ever seen

near halo
#

need support

compact parcel
#

If you believe someone is cheating, you can report them with the /report command ingame @soft nova

spare widget
#

@copper sun It's always available when previously purchased ones expire. No real way to predict it- just would always recommend checking back consistently

near halo
#

!ticket @near halo

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

How long does it take donar kits to work after purchase?

soft nova
#

@compact parcel we legit had admins on small in 2 seconds and banned a cheating clan

#

whats different now?

near halo
near halo
spare widget
#

@near halo Should be pretty quick. I'd just make sure that you purchased it for the correct server

near halo
#

Was about 5 to 10 mins ago

spare widget
#

If you continue to have problems then I'd always recommend DMing @balmy cypress with anything VIP related. I did mess with some stuff on our end so that it's represented in discord and it looks good

#

With the in-game stuff I'd wait a sec and try again. Just make sure it was for 5x Trio and not for US 5x No BPs or anything like that

near halo
#

Okay i will try refreshing and see if it updated im new to the vip part

spare widget
#

Yeah, I get it. If it's kit pvp+ or something then make sure you use the command /kit pvp+ and not /kit pvp. That tripped me up a long time ago

near halo
#

Okay i will double check that as well, thank you kindly for the assistance

spare widget
#

No problem ever, hope it's sorted out. Doublecheck the purchase on https://donate.rustoria.co/ with your account to see which server and if it's still not working then do that DM to Luke blobthumbsup He'll always get back as soon as possible- sometimes it can just be an odd time so there may be a delay

near halo
#

Um

#

I got it for the wrong server lol

soft nova
#

thank you, but what about the teammates?

spare widget
#

Yeah, figured that could be the case lol @near halo You'd want to message Luke with your Steam 64 ID and a summary of your issue

soft nova
#

zen zen

#

what about the teammates

spare widget
#

@soft nova Yeah, aware

soft nova
#

Alright, thank you

near halo
#

Okay and i can dm Luke via site or here?

soft nova
#

can we get base coords?

void condor
near halo
#

I dont uave voice?

#

Have*

void condor
#

Can you tell me what server you purchased it for, and what server it was intended for then instead?

near halo
#

Hero | No BPs US 5X and it was for the US 5x trio

#

I thought the big yellow logo was for the trio and didn't read correctly the other icons

void condor
#

You should have it now on the server you intended to have it on

near halo
#

Okay, Thank you kindly for helping me. 🙂

void condor
#

Np, enjoy your wipe

near halo
#

Thanks!

soft nova
#

zenzen you guys cant give out coords right?

compact parcel
cursive harbor
#

help plz

#

there are 2 kids under the map on long

#

not capping

dusk oyster
marble mantleBOT
#

Hey, @cursive harbor

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

cursive harbor
#

ok

exotic phoenix
#

Im authed through steam but still cant access /shop. help?

near halo
near halo
#

GRAVIS 2X MONDAYS US IS DOWN

earnest patio
#

How long?

thorn ore
#

someone crashed the server lol

near halo
#

you think?

earnest patio
#

How long has it been down

thorn ore
#

i think at least

valid warren
#

3m

near halo
#

im salty if i lose my stuff man

thorn ore
#

it was running fine

near halo
#

I had a lot of shit in middle of a fight

thorn ore
#

no warnings just timed out

earnest patio
#

If it is past 10m come bacl

#

back

near halo
#

huh?

#

2x mondays US back up

thorn ore
#

not for me

earnest patio
#

Refresh

thorn ore
#

i have like 20 times

#

nothing

near halo
thorn ore
#

that worked thanks!!

near halo
#

fucking piss server man loaded back in to my body getting looted and I load in fast

earnest patio
#

It happens.

thorn ore
#

all the trees at my house are gone

#

we were in a heavy forest

near halo
thorn ore
#

okay

glossy gull
livid tapir
atomic hull
#

is chunky monkey or luke on?

dusk oyster
drowsy condor
#

i need a admin

dusk oyster
#

For what?

drowsy condor
#

there is a dude cheating or admin abuse

dusk oyster
marble mantleBOT
#

Hey, @drowsy condor

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

!report

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

icy bone
#

!appeal

marble mantleBOT
#

Hey, @icy bone

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

spare siren
#

!appeal

marble mantleBOT
#

Hey, @spare siren

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

elder creek
#

!appeal

marble mantleBOT
#

Hey, @elder creek

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

wheat orbit
#

!report

marble mantleBOT
#

Hey, @wheat orbit

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

turbid plume
#

smh

dusk oyster
#

?

upbeat delta
#

Any admin online?

dark radish
upbeat delta
#

My appeal is denied...And I have something to help me get unban etc...I need someone's admin and write to him by pm

stray marsh
river turret
#

is there an admin available?

placid schooner
river turret
#

I'm having some connection issues with my local ISP so just a slower connection than usual. Then I got a temporary EAC ban for 12 minutes, I don't even know what that means.

tawdry jetty
river turret
#

That's a weird error but first time ever getting it, must be due to my poor connection right now I guess

tawdry jetty
#

Bribes are not accepted however, you can try to get in contact with the Admin that banned you and speak to them about possibly getting a 2nd chance to appeal, or how long you should wait to try an appeal again.

#

!steamid @placid schooner You can grab your steamID64 and post it in here along with your wishes and see what the Admins response to you might be.

marble mantleBOT
placid schooner
tawdry jetty
placid schooner
#

i logged in

#

now what

south hull
#

how do i check what server i bought a kit on?

void condor
#

Sign into the store, top right you should see account it'll tell you there

south hull
#

yjx

#

thx

lyric rivet
#

can i report cheaters in the discord

#

?

dreamy creek
#

hello I have ping problems in the us medium probe in the main and I'm doing fine. I don't know if anyone knows, why does that happen to me?

low sable
#

hello

desert urchin
#

i bought vip for long instead of extending my vip for main

#

u can clearly see i did not play long at all

void condor
#

Can you provide your steam id ET

#

I've refunded your purchase in store credit, just go to the page for eu main vip and select checkout with credit instead of the normal purchase

#

You should see your balance adjusted

desert urchin
#

okay thanks a lot!

void condor
#

No problem

desert urchin
#

can i extend my main vip right now or I have to wait

#

until it expires?

void condor
#

Wait for it to expire and then re-purchase it

desert urchin
#

👍

left trellis
#

ive been banned for "irl threats" what does that mean?

#

@void condor

marble mantleBOT
#

Hey, @left trellis

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

left trellis
#

thanks

#

i did it and it say i dont seem to be banned but i get kicked for irl threats when i load?

#

it says disconnected: irl threats

gleaming apex
#

hello admins can u lok at ticket id 125 im playiing on us 10x no bps and there is cheater he giving insane shots only headshots prefiring thru wall he live o 22

sharp junco
#

can i get a chadmods chatmod removed for muting my group everytime we type in chat literally saying "yo"

gleaming apex
#

this is him

#

can u admins check him ?

copper harbor
#

No

#

make a ticket young man

mighty epoch
#

admin

#

admin!

near halo
# mighty epoch admin

Hello, im not an admin, but how can i help u? I was trying to talk to u but u left, feel free to rejoin.

#

u already got the ban appeal link, nvm.

gleaming apex
copper harbor
#

well wait for the reply son

near halo
#

I LOVE U GUYS TYSM FOR MAKING CAR HAVE HQM PARTS

copper harbor
#

FIX NOW

#

OR BAN

hallow stump
pure sinew
#

lol

marble mantleBOT
#

Hey, @sharp junco

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

turbid patrol
#

Yo huge shoutout to the Mod team, I reported an issue on Gravis & it was literally fixed within 30 minutes...I've reported the same issue on many other 2x "big name/streamer" servers & it's still broken to this day ThumbsUp

sharp junco
#

/ticket

marble mantleBOT
#

Hey, @sharp junco

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

frank ferry
#

sorry appeal doesnt work, i got banned again for the same reason, is there a mod here? I have so much stress from real life and this whole banning things gives me more anger, I hate fucking cheaters, please ask me what is up before you ban me, is this autotomized process???? how can i get banned for the second time?????, ,,,,,, i never played with someone, i am solo.... i dont cheat,.,,, i hate cheater,,,serhfdghi i am raging. My suggestion is to check before you ban people.... also My base is huge, i need to put upkeep there, i have to combine real life with rust and i am in a hurry, i jsut wanted to put upkeep. i dont have much time, why do i just get banned like this, it is causing me so much stress..

wispy loom
copper harbor
#

stay mad lol

frank ferry
#

it doesn't work yes @wispy loom

copper harbor
#

ok well relog

wispy loom
copper harbor
#

Because you have appealed a ban in the past that has been removed or shortened, or is it for the same ban?

wispy loom
#

Stop trolling in Discord

copper harbor
#

im not trolling im trying to help

frank ferry
#

when i made the appeeal 2 days ago, it didnt work, i spammed this discord and someone unbanned me, today I log in gain, i am in a hurry i have an appointment in another city , i need to put upkeep in my base. for some reason it is again, while i kicked all people out of the teamchat

copper harbor
#

im a very trusted and well knows person in this community

wispy loom
frank ferry
#

same if i paint a sign ingame, i come back from a roam or farm and my sign has been reset, mayb e the server copies older info or something i am not technical at all, forgive me for that

copper harbor
#

What is the kick message when you're trying to join the server?

frank ferry
#

it says I played wit ha hacker, but i am solo and I never played with anyone, i only add people to the team that are solo in my area

#

i have never received or traded with any one

pure sinew
wispy loom
frank ferry
#

ilgor, you are very werid and mean to me, i never did you something wrong and u assumed i was hacking,

wispy loom
pure sinew
#

o

hallow stump
frank ferry
#

lemme make ascreenshot when i try to appel

hallow stump
wispy loom
frank ferry
#

2 days ago this message was there always

pure sinew
#

@tough bane u on bruv

hallow stump
wispy loom
frank ferry
#

wplesae reawsd my first postI am really in a hurry and I dont know why i got banned for the second time (or first time) but i mean, i spammed here and got manual unbanned, how can it be i got banned again? i was very short online yesterday

hallow stump
tough bane
frank ferry
#

please read my first post if you are just curious and cant help, icant type it all the time

pure sinew
#

drag me

#

@tough bane

hallow stump
#

i was a chat mod and its not against the rules

tough bane
#

As i said. I am not available

frank ferry
#

is there any mod here? who can help

pure sinew
frank ferry
#

can someone tell me where i can contact the right person?

#

that would save some spam here

pure sinew
wispy loom
frank ferry
#

So i relogged my steamm, which is weird i did it before and now the appeal came though, so maybe someone clicked something, idk, @wispy loom @pure sinew I forgot who i spoke to 2 days ago.. lol, yeah, and I am in a hurry now, you know i just need to put keep upkeep and go on with my day 😭

arctic field
#

is the wipe pass on main like a 5 day vip like u can buy it before wipe and it lasts 5 days or is it like u buy it onwipe day and then it lasts 5 days'

wispy loom
#

If so, please write a ban appeal and it will be dealt with

frank ferry
#

yes sorry i am very sleep deprived and i can't type coherent sentences @wispy loom

wispy loom
wispy loom
frank ferry
#

@wispy loom I hope i typed something ok, because i am kind of emotion driven right now, all the hectic stuff lately and this rust thing is something i just can't have with it, sorry for all the "crying", but i am just very tired

wispy loom
frank ferry
#

@wispy loom thnx for helping out

wispy loom
#

Happy to help 🙂

frank ferry
#

@wispy loom yeah , this being wrongly banned is not really helping when i am going to make yt videos about rust..

wispy loom
#

But do you remember who you spoke to last time?

#

Who lifted your ban?

frank ferry
#

i will scroll through the name list, maybe something with an M, i really forgot

#

it was a mod, i dont know if he unbanned, but he prolly spoke to someone\

whole sigil
#

how can i get my ingame booster rewards i boosted a long time ago

frank ferry
#

@wispy loom I think he responded to me in the suggestions room. because i was there suggesting to ask people (like me) before you ban them what is up. because i have never played with someone, other than adding people who are solo and live around outpost

near halo
#

GUYS THIS DUDE IS FLYING HERE I ADDED A TICKET

#

ok he got banned

wispy loom
whole sigil
#

i have

frank ferry
#

@wispy loom i found it his name is @neat pumice, he helped me to get unbanned

wispy loom
wispy loom
whole sigil
#

nope

near halo
whole sigil
hallow stump
#

/auth

marble mantleBOT
#

Hey, @hallow stump

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

sharp vine
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

he got banned already

sharp vine
frank ferry
#

@wispy loom I'm not sure if he is online, but i DMed yes

near halo
#

how do i get verified?

wispy loom
marble mantleBOT
#

Hey, @near halo

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

near halo
#

guys somone told me ''k<ys is it bannable or mutable?

#

igot a screen shot of it

wispy loom
#

Feel free to DM me

near crescent
#

I just got muted on the gravis 2x mondays us for saying nothing worth the mute can you deal with this

#

i got clip

wispy loom
near crescent
#

nvm it clipped my discord but what i says was "why would you doorcamp anyways the pop is 60"

#

then got muted for 6 hours

#

hella kids are getting muted and i dont think they are breaking rules they were having genuine convos

raven mist
#

@near crescent should be unmuted! Sorry that that happened ^^

near halo
#

One message removed from a suspended account.

near crescent
#

how long do restarts take

wispy loom
#

Up to 10 minutes but usually not longer than 5

near halo
#

Please help, me how to use base upgrade button?

leaden jolt
#

Is us small server down right now?

near halo
#

I click it and have all resources in TC but says no resources and have red X on every tier (metal, stone etc)

mental leaf
near halo
#

Amigo you know something?

mental leaf
near halo
#

base upgrade

#

somehow cant figure out how to use it

#

click the button and everytime have red X and says no resources on every tier

#

when have stone or metal frags

#

to upgrade base to metal/stone etc

mental leaf
#

It might be max level

#

HQ

near halo
#

max? Its stone for example

#

and wanna make it metal...

#

when join now eu x5 no bps can make screenshot

mental leaf
#

You have the ressources for it

neat pumice
#

bgrade 3 and above are VIP only

near halo
#

so this is bgrade

#

but with cool UI called base upgrade from tc?

mental leaf
#

Oh im sorry I didnt really understand

near halo
#

then

#

3 is stone? or metal

neat pumice
#

You can upgrade to stone, but not metal

near halo
#

oh ok that's why probably says no resources

#

let me try

#

yeah thanks

#

works with stone, olnly metal do not works : )

neat pumice
#

No problem 😊

near halo
#

or I have to have stuff in my inventory

#

also when put stone in TC cant upgrade to stone

#

looks like need resources in my inv

neat pumice
#

Yeah you need them in your inventory

near halo
#

yeah

#

also metal worksjust need to have the stuff in my inv ; )

meager tundra
#

how can i make a ticket

wispy loom
marble mantleBOT
#

Hey, @meager tundra

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

meager tundra
#

!t

#

!ticket

marble mantleBOT
#

Hey, @meager tundra

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wispy loom
#

In-game

#

Yes

meager tundra
#

my friend got banned so i got banned for assosation. why did he get banned, we dont get it

#

i was wondering if i could talk to an admin

wispy loom
#

An available admin might be able to talk to you later, but in the meantime I suggest making a ban appeal at https://bans.rustoria.co

meager tundra
#

i cant send the appeal

#

and we just got confirmed that my friend is tempbanned for 3 days

wispy loom
meager tundra
#

it says im not banned and have to wait 5-10 mins

#

been longer then that

spare widget
#

@meager tundra Can you join Waiting for Support?

meager tundra
#

yh

runic bloom
#

!ticket

marble mantleBOT
#

Hey, @runic bloom

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

runic bloom
#

Can anyone help me with my situation? I've been falsely banned on the Rustoria servers and I'm guessing it's beacuse I'm using GeForce Now.

marble mantleBOT
#

Hey, @runic bloom

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

silent holly
#

what happened to waiting dj

granite ice
#

Im new in this server and I just entered the server and when I woke up they banned me for hacks without any sense

marble mantleBOT
#

Hey, @granite ice

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

quick spruce
#

Hi, I have a problem with connecting to vanilla eu long server, I have VIP, but i still got the queue

stray marsh
upbeat nacelle
#

Hello i have a problem i cant connect in rustoria.link my youtube and my twitch account

marble mantleBOT
#

Hey, @upbeat nacelle

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

upbeat nacelle
#

have this problem

wispy loom
#

Ye it's a known issue, should be resolved soon

upbeat nacelle
#

can i do anything now so i can take the loyal kit ?

snow sigil
#

Hello, I just tried to join US Mondays, and it says:

#

Disconected: Playing with hacker

#

I don't know what's happening, I never played on this server before, and it kicked me just when I joined it

#

Can someone tell me what's wrong?

#

Maybe it's cuz I live in EU and server is in US

neat pumice
mighty epoch
#

@near halo

placid stratus
#

@neat pumice why did you banned spring?

snow sigil
#

Thanks, I'll see what I can do

quaint patrol
marble mantleBOT
#

Hey, @placid stratus

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

coarse sandal
#

!ticket

marble mantleBOT
#

Hey, @coarse sandal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

white crystal
#

?

cyan jolt
#

admin drag us in

white crystal
#

drag us admin

cyan jolt
#

we need ze support

#

ygm

white crystal
#

i got ze ban for no rezon

cyan jolt
#

this ize feckin zejoke

white crystal
#

big zejoke

#

any ze admins online ?

spare widget
#

@white crystal Yes 🙂 Just a moment

white crystal
#

thanks mush

cyan jolt
#

izza this a joke

#

can i get ze drag to call admin

coarse sandal
#

I got banned becuase i got hacked

near halo
#

can u get help

coarse sandal
#

no

knotty talon
marble mantleBOT
#

Hey, @coarse sandal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

coarse sandal
#

they denied my ban appeal

frosty acorn
#

My name is Luke and I got my pc today for my birthday and apparently i was playing with my friends on rustoria 10x and I was recording us having fun my friend shown the clip to people and they said I am someone who got previously banned but I only just got the game today and I’m already banned for no reason could you help me out please.

quaint wave
#

can i speak to a admin please

#

<@&274971100184576010>

knotty talon
frosty acorn
#

Jeppess help me please

#

I’m new to the game and can’t play with my friends

marble mantleBOT
#

Hey, @frosty acorn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

frosty acorn
#

I have but they haven’t replied

knotty talon
frosty acorn
#

I’m actually sad I’ve been waiting 6 months for a pc and some people ban me for no reason

#

I just want to play with my friends but these people won’t let me what did I do

spare widget
#

@frosty acorn You’ll need to wait for a response to your appeal please. Until then feel free to DM me your Steam 64 ID and I can take a look when I’m available.

frosty acorn
#

They think I’m some banned person or something when I got my pc today for my birthday

#

Ok zen zen how do I get my steam ID

spare widget
frosty acorn
#

Thanks do I just click on it and it’ll get you it

spare widget
#

You’d want to log in and yes, it’ll display the ID number. Will be something like 7656110293738290

frosty acorn
#

Sorry for being such a noob I got my pc today but thank you

sour sentinel
#

Hi, someone just locked our garage door code lock through a wall, is it possible to take it off for us ?

wispy loom
sour sentinel
#

We cant, we are trying to backpick it rn but its not ideal

wispy loom
#

If you only just placed it you could maybe still demolish it, otherwise you'll have to blow it

#

Admins don't interfere with gameplay

sour sentinel
#

The frame was there for a while, we just placed garage doors with code lock and some naked just stole the code

hard pier
#

./remove

fossil spruce
#

any admins on?

frosty acorn
#

My name is Luke and I got my pc today for my birthday and apparently i was playing with my friends on rustoria 10x and I was recording us having fun my friend shown the clip to people and they said I am someone who got previously banned but I only just got the game today and I’m already banned for no reason could you help me out please.

loud night
marble mantleBOT
#

Hey, @frosty acorn

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

frosty acorn
#

I have but I don’t want to wait since I got false banned

sharp vine
fossil spruce
#

<@&274971100184576010> i need help with vip

frosty acorn
#

Apparently I was this guy who got banned when I got my pc today for my birthday

sharp vine
marble mantleBOT
#

Hey, @fossil spruce

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sharp vine
fossil spruce
#

ok ty very much

somber pecan
#

how do u make a ban appeal?

sharp vine
marble mantleBOT
#

Hey, @somber pecan

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

sour sentinel
#

<@&274971100184576010> I think I found a hacker

spare widget
#

@sour sentinel You’ll want to send in a ticket in-game with “/ticket add (your report with details)” and then pairing that with an F7 to also report to EAC as well can always be good too

hard sapphire
#

@violet dagger Hi. Why did you mention me in the chat? Baseinvalders
And why u banned me?
I only want to ask u

sour sentinel
#

@spare widget How long will it take aprox ? its kinda unplayable

coarse sandal
#

@spare widget I got banned for like 3 weeks ago becuase i my steam account got hacked.

sour sentinel
#

Someone banned Mr.Loogs on US medium but one of his teammates didnt get banned

somber pecan
#

<@&274971100184576010> Hi i asked one of the chat mods how to make a ban appeal and when i signed in with my steam account to write a letter it just says appeal denied, your appeal has been denied. This decision is final and not able to be appealed. I am not sure why it did this and i have never made a appeal before so i don't know why it shows this.

sour sentinel
#

Are bases of cheaters being foundation wiped or no ?

wispy loom
sour sentinel
#

Well thats shitty, they kinda bullied us and we lost a bunch of gear because of them

#

They are the same group I wrote about when I said that some1 took our code lock through a wall

spare widget
#

@sour sentinel Sorry to hear that 😦 But yeah, we don't interfere or return loot. Just glad whenever anyone caught cheating is banned

pearl mango
#

<@&274971100184576010> how do i swap vip from US to Eu

spare widget
#

@pearl mango You'd want to message @balmy cypress with your Steam 64 ID and a summary of your issue. Obviously the VIPs would need to be available on the server you're trying to go to- he'll give you the right answer if you message him 🙂

pearl mango
#

Okay @spare widget will he see my dm if messaged or should i @ here first

timber echo
#

<@&274971100184576010> I need help but i cant join the support channe;

spare widget
#

@pearl mango Will see your DM when he's available I'm sure

wispy loom
#

!appeal @plain sonnet

marble mantleBOT
#

Hey, @plain sonnet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

somber pecan
#

<@&274971100184576010> Hi i asked one of the chat mods how to make a ban appeal and when i signed in with my steam account to write a letter it just says appeal denied, your appeal has been denied. This decision is final and not able to be appealed. I am not sure why it did this and i have never made a appeal before so i don't know why it shows this

spare widget
#

@somber pecan Can you post your Steam 64 ID please? It'll be something like 76561109830183018

gloomy pulsar
#

drag me back

#

support

frosty acorn
#

Wraith aren’t you the person who got me banned

#

When I only got rust today

plush shore
#

nice one sky

tribal dome
#

Why I'm temp banned????

#

Hello?

#

Hello

misty scroll
#

Hello

pallid rover
#

Hello.

misty scroll
pallid rover
#

Thank you for contacting support.

#

Er, yeah that.

tribal dome
#

I don't know what I did

misty scroll
tribal dome
#

To get banned for 10 mins

#

Like why

misty scroll
#

What did you get banned for?

floral galleon
misty scroll
#

What was the reason in the banned message

tribal dome
#

Eac

misty scroll
#

That's from EAC, not us. Might be because of lag.

tribal dome
#

I get banned for lag

#

Ggs

somber pecan
#

@spare widget here is my 64 digit id 76561199083615407

misty scroll
somber pecan
tribal dome
#

Oh cringe

#

So I have dog water Internet

spare widget
#

@somber pecan Hey, I've passed your situation on to the admin handling it blobthumbsup

somber pecan
#

@spare widget thank you

spare widget
#

@somber pecan Looks like your ban lifts in a couple days. Be careful with your associations moving forward and you should be fine

somber pecan
#

okay thank you

spiral pebble
#

Hey guys is there a group limit on 2x mondays eu?

bleak sky
#

Hey it says 1-3 business days for my ban appeal its been well over a week

#

can I get some update or

#

am i forever doomed to wait

wispy loom
#

Only a limit for the in-game team UI (8)

quaint patrol
spiral pebble
wispy loom
#

But groups of that size would probably play main or another server

spiral pebble
#

Well we need a new wiped server so

bleak sky
wispy loom
spiral pebble
#

vanilla or 2x

wispy loom
#

Some modded servers wiped today, and some vanilla servers will wipe tomorrow

spiral pebble
#

eu

wispy loom
#

To name a few, main and small will both wipe tomorrow

spiral pebble
#

Any recommendations?

wispy loom
#

How many people are you total?

spiral pebble
#

i think well be 8-12 at the start

wispy loom
coarse sandal
#

I got banned for from the Rustoria servers 3 weeks ago because i my steam account got hacked and my ban appeal got denied. Please help