#support

1 messages · Page 1478 of 1

near halo
#

!vipissue

marble mantleBOT
#

Hey, @regal field

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sly grove
#

Hey id like to report some racist toxic player on Main he keeps being racist and this time i got it clipped

rich olive
#

Q 1: Possible to swap a premium from long to medium?

Q 2: Long is out of stock, can I still gift my homie a premium?

tacit current
#

1: DM @balmy cypress for VIP transfers if you purchased it for the wrong server.

2: You’ll need to wait for VIP to be in-stock.

molten lantern
#

I paid for VIP and didnt get it now im in a 80 player que i have the receipt of me paying

ember orchid
#

i bought vip for wrong server could i get a refund

sacred orbit
marble mantleBOT
#

Hey, @ember orchid

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
near halo
#

Every relog wipes bps

#

Sometimes you join with every bp

#

Researching disconnects you

#

Some 5x features don’t work

#

Tps don’t work for some people

near halo
fossil igloo
#

Should be fixed with the next restart i believe

near halo
tacit swan
#

admin

#

my friend got VPN banned

#

STEAM

fossil igloo
fossil igloo
#

Unbanned.

meager shoal
#

5x eu trio's

raven mist
#

@meager shoal whatsup? ^^

meager shoal
#

just a suggestion of a server

raven mist
meager shoal
#

alright my bad

raven mist
#

No worries!

tribal dome
compact parcel
tribal dome
#

Its not coming up on my favourite or nothing

hollow heart
#

Admin , for some reason you have banned me on the server even though I didn’t even play it. Writes a multihack. What can i do ?

red sluice
#

my bps are gone us 5x

red sluice
#

anyone can help me with my bps vanishing on 5x us?

solid rivet
#

how do i get steam and discord kit

lilac nova
marble mantleBOT
#

Hey, @solid rivet

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

marble crown
#

can i get a skip?

#

waited 4 hrs just to crash

fossil igloo
marble crown
#

@fossil igloo thanks

night phoenix
#

@fossil igloo I've got a mate that has been banned off the server and was told to come to discord by luke

remote bronze
#

@balmy cypress

#

Answer me pls

molten shale
#

Thats him btw

lunar rivet
#

Hallo can i talk with someone

molten shale
#

Priest*

tough bane
lunar rivet
#

voice

golden pewter
#

Hello can i talk whit someone? is just 5 mins

livid flicker
#

Gravis Eu is not showing on server list and people think its down but theres 40 ppl playing

sacred orbit
#

Buy vip 🙂

terse sand
#

is there a ticket system?

golden pewter
#

i already fix that i dont need help

livid flicker
#

cargo on new map

violet dagger
#

It’s intentional @livid flicker

#

It improves FPs

true nymph
#

Is there any way i can ask for a refund for the vip i bought

night phoenix
#

#waiting for support

lusty hare
#

good morning, is there any admin that can help me?

raven bison
#

Sure

lusty hare
#

can you deleted please

raven bison
#

Huh?

night phoenix
#

@balmy cypress We're waiting in support

lusty hare
#

my english is very bad i'm sorry

#

on the rustoria eu medium server they have put a racism symbol, in the g9 location, could you please remove it

hidden sand
#

hello support peeps

#

Your site isn't accepting my payments

woeful mica
#

how do i request a refund for vip?

hidden sand
#

Sell it to me haha

woeful mica
#

lmao na

hidden sand
#

I can't buy vip. it won't accept my card

woeful mica
#

its on my main account

#

no can do

granite wyvern
#

!vipissue

marble mantleBOT
#

Hey, @granite wyvern

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

raven bison
normal swallow
#

need help lost most of my bps and got reply that i probably wont get them back

#

server in question is 5x zeus

lone blade
#

there is someone cheating on a server ill see what one it is now

hidden sand
#

Merder them

lone blade
#

his name is 9/11 noel

#

i got a clip too

#

rustoria eu small

hidden sand
#

Cany anyone help with the site not accepting cards

visual ice
hidden sand
#

I tried paypal and my card itself and neither work

visual ice
#

and it should fix it

hidden sand
#

haha

#

yea I will get right on that

#

hahahahah Head Moderator

#

I don't know if being a Moderator of head is what I would want to be

visual ice
#

i would rather be a head giver

hidden sand
#

I need to walk to the store. I will be and hope for someone to answer my question

#

..for real...

normal swallow
#

i need an admin

lone blade
raven bison
south karma
#

no train carts on main

#

help

stark flax
#

on small us cargo hasnt been out the whole wipe?
whats going on

raven bison
normal swallow
#

can i please get someone to assist me with problem of losing my BPs?

marble mantleBOT
#

Hey, @normal swallow

Force wipe is the first Thursday of the month. At force wipes we wipe the following if applicable:

  • Maps
  • Blueprints
  • Shop Points

The time of the force wipe is typically around 2PM EST / 7PM UK time.

Countdown timer for force wipe (Thursday August 5th 2021) https://a.chronus.eu/19E11B8

normal swallow
#

i know about force wipe, i lost all my BPs today and got rocket launcher BP that i didnt have

lapis tapir
#

Anyone having a problem where they're fine and not lagging at all and the second you start shooting at someone you get crazy ping spikes and cant move and get 10 invalids?

#

Think it may have to do with seeing a person for the first time and ping spiking when a contact is added

stuck sedge
#

I have a problem with my VIP on Rustoria EU Long. Who can help me?

quaint patrol
marble mantleBOT
#

Hey, @stuck sedge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

normal swallow
#

who can i contact with my issue?

hidden sand
#

?

#

no help... i want to give them my money..but i cant

lapis tapir
#

Tried everything, internet reset computer reset

#

literally only happens when i see a person for the first time

tacit current
tacit current
hidden sand
#

no

#

It is in stock

tacit current
#

Then what's the issue?

hidden sand
#

But it keeps saying my card is declined

#

I am sure it isn't. I even bought something of steam to make sure it worked

#

i tried with paypal and my card

#

I was told another friend of mine had the same problem

tacit current
#

Doubt I'd be of any assistance - DM @balmy cypress, he might be able to help you

hidden sand
#

i tired he hasn't answered me back

tacit current
hidden sand
#

ok

neat pumice
# hidden sand But it keeps saying my card is declined

If you're attempting to use an American credit or debit card, it likely won't work, Rustoria is UK based, and some American card providers will not authorise payments internationally, the best way in this case is to use PayPal and add funds to it from the card you want to use 🙂

full totem
#

more slots on EU LONG. i am in queue since 9am ....

long ingot
#

why does eu gravis not pop up on modded list

neat pumice
slender rune
#

why i am lagging (ping) when online is high?

#

and when there is too many people like in 2-3 grids out of me?

#

<@&274971100184576010> help me plz

#

p.s i have laggs only in rustoria servers

exotic thistle
slender rune
#

i have laggs only in rustoria servers lol

#

on other servers i have zero laggs

#

when server is higly pop and queue like 100+ people

exotic thistle
#

wierd, never happend this problem to me before, also the servers are fine, is something wrong with your internet or game idk

slender rune
#

and what i need to do? any advice?

tawny lark
#

yo is toria medium down?

raven mist
#

Which one

tawny lark
#

us med

raven mist
#

Probably daily restart

tawny lark
#

ah

lilac venture
#

is 10x eu no bps

#

still wiping today?

exotic thistle
raven mist
#

Daily restart on us servers

#

Yes , correct

tacit current
raven mist
#

10 x wipes day after force

hushed ledge
#

I need admin support, im a clan owner and wondering why one off my members has been banned for "playing with hacker" even though hes new to rust, none off us have been banned and i have no cheating members that i know of.

raven mist
#

Is he connecting over vpn?

#

Send me his steamid in pms and ill take a look at it

hushed ledge
#

Hes using geforce now?

raven mist
#

Yeah thats probably it, need the steamid and we'll figure it out

hushed ledge
#

Np ill send it over now

raven mist
#

Awesome

pallid pagoda
slender rune
#

i was kicked from the server without any comment in session panel, wtf??

full totem
#

@raven mist make more slots on EU Long, we cant get on server

exotic thistle
#

hi, they sees it when is reasonable to make it higher slots, if you willing to join faster you can purchase an VIP an https://donate.rustoria.co/

upper knoll
#

Where do i report a player, i cant find the channel

marble mantleBOT
#

Hey, @upper knoll

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

Any chance I can be told why I’m permbanned for cheating when I literally did nothing wrong

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

@lilac nova that doesn’t tell me why I’m banned

full totem
#

RESTART EU LONG!!!!!

mental leaf
patent crescent
#

give more on eu slots long because it is 470/300 and 190 waiting

lilac venture
#

AMIGO

patent crescent
#

people wait 10h to get in

near halo
#

Buy vip then

patent crescent
#

yes, I will pay PLN 40 to play for two weeks

livid flicker
#

can you fix gravis eu not showing on server list?

patent crescent
tacit current
livid flicker
#

its been like this since yesterday

shut prawn
#

Yo can some admin pass me the map of the eu x10 no bps

#

is for my friend that he cant join cause the host

shut prawn
#

i need the archive

exotic thistle
lilac nova
#

he need the map file i think

turbid fox
#

👍

exotic thistle
#

sure! gimme 1 sec

shut prawn
#

okay thx

patent crescent
#

give more on eu slots long because it is 470/300 and 190 waiting

marble mantleBOT
#

Hey, @patent crescent

The slots on our servers are dynamic. This means that the server will automatically increase or decrease the slots, depending on the queue.
This process is fully automated and staff members are not able to change the slots!
Though the slots are dynamic, there will always be a hard limit to guarantee the best performance as well as the overall user experience.
Our Long or Medium servers will not get their slots increased to match our Main servers as that would not meet the expectations of a Long or Medium server.

patent crescent
#

xDDD

fathom prism
#

lol

patent crescent
#

ok

unborn lichen
#

So I purchased vip and q skip for rustoria 2x monday and don't have either. Any admin help me out?

normal swallow
#

any admin to help me with losing my BPs today and gaining some new that i havent researched

marble mantleBOT
#

Hey, @unborn lichen

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

vast wing
#

Can a mod help me and @trim wave

vale basin
#

<@&274971100184576010> bought vip for wrong server anyway i can get help bought vip for us main this month instead of long

marble mantleBOT
#

Hey, @vale basin

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

normal swallow
#

@raven bison i hope that you as a developer can try and help me with the problem i ran into, after forced wipe i farmed and researched some BPs, last night i lost them all but they got back today, today in the middle of crafting i again lost my BPs that i researched and got rocked launcher unlocked which i didnt research, i opened a ticket and got told to report if it happens again, i really dont want to risk wasting my time again grinding, researching only to lose them again, as far as i know during that time there was a problem with BP share so maybe that caused it, i would like my BPs back and if i cant have them back i would like to know that the problem is fixed so it doesnt happen again.Thanks

near halo
#

When will there be more vip available for US Long?

marble mantleBOT
#

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

stoic jacinth
#

Unable to load into Rustoria US Long , but able to do so in other servers, no hardware or software issues .

Game crashes in loading screen when i try to connect to Rustoria US Long

stray marsh
stray marsh
marble mantleBOT
#

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

stoic jacinth
stray marsh
stoic jacinth
#

done

#

ill try and relaunch client and load up the server

marble mantleBOT
#

Hey, @twin bramble

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stoic jacinth
#

@stray marsh crashed again when "spawning world"

stray marsh
#

Very odd. Let me ask around with the team if they have ideas

stoic jacinth
#

alright , thank you for helping

hollow imp
#

@runic ibex i lost all of my t2 bps and need the back so i can keep my wipe going

#

them

stoic jacinth
#

fixed

hollow imp
#

@stoic jacinth what do you mean

little mountain
#

I’m trying to link my YouTube so I can get credit for that. But it says “app is blocked” how can I fix it

raw lily
#

!youtubelink @little mountain

marble mantleBOT
#

Hey, @little mountain

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

rotund tree
#

yo why is the queue on rustoria med is stuck on 26

marble crown
#

well i waited 4 hrs to get in and shit crashed can i get skipped if possible?

marble crown
#

its not the same 1

mental leaf
#

It is legit

#

the same one

marble crown
#

its not i just got in

#

thats from mornign

#

wait

#

my bad i send wrong 1

near halo
#

ay admin

#

dm me

cedar cargo
#

!wipe

marble mantleBOT
#

Hey, @cedar cargo

To find information about our servers, head over to #oldserverinfo and/or view the 'About Me' section of the server bots on the right-hand side.
Here you will find information such as:

  • Server IPs
  • Wipe Schedule
  • Map Size
  • Clan Limit
  • Team UI Size

To learn more about the monthly force wipe, type !force

near halo
#

hello mr admin

#

cause your server isnt working like its supposed to i lost my stuff

#

i need a refund or else.

unique dew
#

admins dont interfere with gameplay

#

soz

slow socket
#

Any chance US Long VIPs come back in stock sometime soon?

marble mantleBOT
#

Hey, @slow socket

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

red wagon
#

Yesterday me and my teammate used like 3k scrap for bp on zues 5x and didn’t get not one bp can I get my scrap back or like all bp or something to help

tawdry jetty
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

marble crown
tawdry jetty
marble crown
#

can u check my issue?

#

crashed assoon as i got in

#

second time

raven mist
#

Not seeing you crashing on the vid lol

tawdry jetty
#

^

marble crown
#

my kit u should see me sleeping in there

raven mist
#

Could just logged off

marble crown
#

why would i do that

#

i legit just crashed and it doesnt clip desktop

red wagon
#

It looked like it crashed as soon as the clip stopped cause some people have it where they don’t clip desktop so the clip would have immediately stopped like it did but can I get help with my isssue

mental leaf
#

You clearly didnt crash insta when u loged on

marble crown
#

i woke up

#

walked and then crashed

mental leaf
#

You are walking around and not waking up

marble crown
#

before i was f1 killing and crashed

#

have that clipped to

red wagon
#

Also u can here his freinds saying your fine which means he crashed previously

marble crown
#

@raven mist can u do anything?

red wagon
#

I just want help

tawdry jetty
#

!ticket @void night

marble mantleBOT
#

Hey, @void night

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

marble crown
#

@tawdry jetty

#

can u do anything?

tawdry jetty
marble crown
#

plus i was in i send full proof

#

its just admins being sussy about it

#

in morning i got skipped without having any problem atall and it was fine

raven bison
#

Sussy

light arch
#

can I donate 100$ and get VIP on a sold out server please

raven bison
light arch
#

or even more, idc xD i just want to play with my friends

lilac venture
#

how do i link my account?

earnest patio
marble mantleBOT
#

Hey, @lilac venture

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

long ingot
#

how long will it take to sort out the gravit sever list

loud flare
#

Staff has launch site been nerfed on 10x? And why hasnt the junkyard have 500 scrap per car recycled? It's still at vanila levels??

shell meadow
#

!ticket

marble mantleBOT
#

Hey, @shell meadow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

jaunty radish
#

/auth

marble mantleBOT
#

Hey, @jaunty radish

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

worldly cypress
#

Is there a mod I can talk to, as a alleged rustoria mod has reached out to me on steam and want to run it by someone

quaint patrol
#

This channel is for support only.

worldly cypress
unique dew
#

sure

marble crown
#

can u do anything about the things i said?

quaint patrol
marble crown
#

just check above

red sluice
#

i legit spend over 7k scrap on bps then they all wipe

light arch
#

are vips restocked upon expiry instantly or is it a specific time of day?

quaint patrol
marble mantleBOT
#

Hey, @light arch

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

light arch
#

understood

quaint patrol
hushed ledge
#

is there any way i can get my vip switched from rustoria eu long to rustoria main

marble mantleBOT
#

Hey, @hushed ledge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

hushed ledge
#

i did buy it for the wrong server

#

76561198343104073

wind trout
#

will more vip be released for rustoria us long

near halo
hushed ledge
#

i have done mate

wind trout
#

my friends want to play but no one can join

near halo
#

Then be patient while waiting for a response

near halo
marble mantleBOT
#

Hey, @wind trout

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

hushed ledge
#

@near halo i am being patient wdym

near halo
#

I mean that Luke deals with many VIP support issues, he will get to yours as soon as he can

real wren
#

Support

#

you should get s points for helping ban of a cheater

terse wyvern
#

I got banned

#

For teaming when the guys said the code in game and we went through the compound I was even raiding them after

near halo
#

i got banned tf

#

for teaming]?

#

we were fighting the code was given out loud

terse wyvern
#

Yes

#

Exactly

keen mulch
#

BRO

near halo
#

thats wack

glad gazelle
#

what happend

keen mulch
#

LOLL YALL SAID THE CODE OUT LOUD SO WE ENTERED IT AND WE GET BANNED

terse wyvern
#

Ya'll said the code in game and we opened it I even brought BOOM

unkempt venture
#

LMAOOO

near halo
#

he was giving me the base lol

terse wyvern
#

oh

keen mulch
#

U SAID IT OUT LOUD AND WE GET BANNED...

unkempt venture
#

i know he said the code and we used it on the compound

terse wyvern
#

RIGHT I NEED TO BE UNBANNED

keen mulch
#

LMAOAOOAO

near halo
#

the random gave me codes and the base and logged

unkempt venture
#

wait i dont understand why we get banned

tacit current
#

?appeal Make an appeal

marble mantleBOT
#

Hey, @tacit current

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

keen mulch
#

we know, then we open the door and we get banned

terse wyvern
#

WTF WE WERE SO FUCKING LOADED!!!

near halo
#

thats fucked

#

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

keen mulch
#

AYYY

near halo
#

thats what it says?

keen mulch
#

lets just wait 5-10 mins if we dont get unbanned lets just appeal.

terse wyvern
#

nah bruh

#

admins plz unban me and my team pleaseeeeeeeeeeeeeee

#

LIKE DUDE WE WERE SO FUCKING LOADED

west osprey
marble mantleBOT
#

Hey, @terse wyvern

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tacit current
#

Wait 5-10 minutes and make the unban appeal.

unkempt venture
#

THE CODE WAS SAID OUT LOUD

near halo
#

^

keen mulch
#

@west osprey can we get banned if the code was said out loud and we entered it?

terse wyvern
#

yeah ik i did @west osprey and it says YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

keen mulch
#

Exceeding group of 3

#

YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

unkempt venture
#

we really just code raided someone

tacit current
terse wyvern
#

Ok

near halo
#

this is bs

terse wyvern
#

YOU ADMIN PLZ UNBAN YOOO GANG I HAD MY SHIT

#

@near halo what was your name

quaint patrol
#

You have already been told to make a ban appeal

#

!appeal

marble mantleBOT
#

Hey, @quaint patrol

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

F7 | $pray

terse wyvern
#

I DID IT SAYS YOU DON'T SEEM TO BE BANNED! IF YOU WERE BANNED RECENTLY, PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

glad gazelle
#

bru

terse wyvern
#

OH LMFAOOOOOOO we were finna raid that base

west osprey
#

You're literally answering your own question

near halo
#

lol

west osprey
#

PLEASE ALLOW UP TO 5-10 MINUTES AND TRY AGAIN.

quaint patrol
#

So please allow 5-10 minutes for it to register

near halo
#

i got given it for free

keen mulch
#

same.

near halo
#

then i get banned for teaming

unkempt venture
#

ok fine we will wait thx

keen mulch
#

literally the owner said he was gonna leave, then he gives code and we raided the shit and get banned

#

LOL

#

alright I sumbitted my appeal

terse wyvern
#

FUCK MNA

#

IM GONNA FUCKING HANG MY SELF

#

WITH MY PET MONKEY

west osprey
#

join waiting for support

keen mulch
#

joining

hushed ledge
#

i just got kicked from server for no apparent reason

#

ive got clip

#

ive just waited a 50 player que to get kicked instantly

#

<@&274971100184576010>

rotund tree
#

<@&274971100184576010> igot time out from queue why is this shit iwas almost in there

terse wyvern
#

@west osprey it's been 8 Minutes... sorry for bothering you..

west osprey
terse wyvern
#

nvm, it worked thanks! #LORIEMAGPIE FOR FRICKIN OWNER!!!!!

sharp vine
#

whatsup

#

i see, please be a bit patient as the admins are working on it.

lunar ocean
#

What should I do if I fill in the steam 16-digit code when I purchase a VIP?

uncut chasm
#

There is use of ak macro, who will I complain to?

lunar ocean
#

Who should I contact?

wispy loom
marble mantleBOT
#

Hey, @uncut chasm

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

lunar ocean
#

I have already purchased,

#

I filled in the wrong steam account

wispy loom
#

I see, you filled in the wrong one

lunar ocean
#

yes

wispy loom
#

Contact @balmy cypress on Discord directly with your SteamID, and the SteamID of your friend

lunar ocean
#

Can it be transferred to my correct steam account?

wispy loom
#

Possibly, contact him and he will be able to help you further

#

He's the one that can help you with VIP related issues

lunar ocean
#

He may be busy, he did not reply to me

wispy loom
#

He'll reply 🙂

lunar ocean
#

Ok

#

Thanks man

sinful furnace
#

whats the command to perma skin your kit pvp

uncut chasm
#

@wispy loom dude I can't send a ticket in game

#

<@&274980199668645888> There are 40 people and no one can help, for some reason the man is killing me by cheating and I can't do anything about it

weary pelican
#

@austere lava are you a chat mod

wispy loom
lucid knot
#

Is EU gravis island x2 still up?

earnest patio
#

Us chat mods can do nothing about Cheaters. Please realize we are CHAT mods. Admins are always here to help, if you send a ticket in-game it is the easiest way to contact an admin. Thank you.

stray marsh
patent crescent
#

I joining to the server 13 hours

lucid knot
stray marsh
lucid knot
#

thank you

patent crescent
steep ginkgo
#

some one pls help me i want die hellpppp

#

hellpppp mee whit rust

#

my 500 usd its gone pls some one help me

#

pls helpppp

earnest patio
#

Vip issue?

steep ginkgo
#

help me plssssss

earnest patio
#

DV join waiting for support.

steep ginkgo
#

i cant

earnest patio
#

I am trying to better understand, you lost 500 USD? Where at though?

steep ginkgo
marble mantleBOT
#

Hey, @steep ginkgo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

steep ginkgo
#

i spend more than 500 usd in rust and im ban

#

no im ban from rust not server

#

IM BAN FROM RUST

earnest patio
#

Well...

steep ginkgo
raven mist
#

need to appeal at eac / fp

steep ginkgo
#

where

stray marsh
#

Just posted it ^

earnest patio
#

Irish put a link

steep ginkgo
#

cqn u dm me pls

steep ginkgo
stray marsh
#

We can't help you with an EAC ban. Sorry

steep ginkgo
#

im game baned

earnest patio
steep ginkgo
#

ok

near halo
#

i boosted yesterday and i still dont have rewards

earnest patio
#

Did you do /Auth?

steep ginkgo
#

is crossshair have ban?

stray marsh
#

It does not

steep ginkgo
#

oh ok

#

bicuse i only use crosshair

steep ginkgo
steep ginkgo
wispy loom
#

!appeal @somber pecan

marble mantleBOT
#

Hey, @somber pecan

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

normal swallow
#

can i get get some adming to assist me about bug that happend to me

normal swallow
#

no one helps me ingame

#

i just got told to report if shit happens again and it happend 2 times already i am not going to waste my time for nothing again if i dont know it is fixed

rancid hull
#

so i just joined server and i got kicked or banned for ban evasion and i dont know why ?

#

as the only game im banned on is csgo for skin changer ?

#

aint been banned once from rust

#

on any server

marble mantleBOT
#

Hey, @rancid hull

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

proven lichen
#

Hi Admin's, i in room waiting for support if possible, thank you

normal swallow
#

what i can go and talk to them in room?

tough nymph
#

how do i tell if i was re billed for a vip

near halo
#

it wiped

near halo
#

and i got the this is prob cause u havent donated message

cloud siren
#

hello, i am not receiving my vip status on gravis island 2x monday i have my steam id if an admin can get back to me

near halo
#

can i have an admin help me? and dm me

exotic acorn
#

i bought the wrong vip?? can i get help

marble mantleBOT
#

Hey, @cloud siren

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

exotic acorn
#

i got the EU instead of US

stray marsh
#

!vipissues

marble mantleBOT
#

Hey, @stray marsh

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stray marsh
neon coyote
#

?appeal @acoustic peak

marble mantleBOT
#

Hey, @acoustic peak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

@stray marsh dms

wooden forge
#

just been muted on US LONG

#

please can you sort, i did nothing wrong

glacial copper
#

is the 2x mondays eu gravis down?

undone pecan
#

I got a message that my appeal got accepted but i still cant join

#

like it says im still banned from the server

elder light
#

any one let me know why my discord wont link or twitch

stray marsh
marble mantleBOT
#

Hey, @wooden forge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

undone pecan
#

did you do /auth?

stray marsh
glacial copper
#

is the 2x mondays eu gravis down?

undone pecan
#

but i got a message from the server

elder light
#

were do i /auth

#

with twitch i mean

undone pecan
stray marsh
wooden forge
#

its only an hour @stray marsh

glacial copper
#

it isnt on my search list idk then

stray marsh
wooden forge
#

but its gonna make me look bad

#

i did nothing wrong

glacial copper
#

can i fidn the ip for the server @stray marsh

glacial copper
#

thanks

#

have nice day

undone pecan
elder light
#

and discord says i need to link my account when trying to auth

#

steam linked ok but not outhers keeps saying error for twitch and need to link accounts for discord

stray marsh
undone pecan
#

oh so it doesnt mean i can play

#

it just means that i have the ban

stray marsh
#

I just means that you aren't permanently banned

glacial copper
#

dont play with a hacker then

undone pecan
#

oh okay thanks

elder light
#

k discord is ok it was showing my wrong # num

#

but twich is allways somthing went wrong

#

Something went wrong.

#

anyone wish to help

undone lantern
#

can i ban appeal multiple times

near halo
#

so every time i get hit by a sam

#

i legit do like 50 spins 😂

low dock
#

Are their gonna be any more vips for us long

stray marsh
marble mantleBOT
#

Hey, @low dock

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

proper dawn
#

my vip isn't working

steep ginkgo
stray marsh
marble mantleBOT
#

Hey, @proper dawn

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

steep ginkgo
#

racsim have perm ban or chat ban?

austere shore
#

us main is sleeping PepeF

chilly falcon
#

admins what happens us main? its gonne be a roll back or? pls answere

steep ginkgo
stray marsh
hazy marsh
#

yo i bought vip on a wrong account what do i do

steep ginkgo
stray marsh
marble mantleBOT
#

Hey, @hazy marsh

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

stray marsh
steep ginkgo
chilly falcon
#

Irish can u tell me?

stray marsh
#

We're good, but thanks @steep ginkgo

hazy marsh
#

so basically i have to buy it again?

stray marsh
chilly falcon
#

allright but will it be a rollback sir?

stray marsh
stray marsh
chilly falcon
#

omg 😄 do u know how many minutes?

stray marsh
#

I do not

chilly falcon
#

😦 allright then

#

Can u pls type when server is up again ?

tall minnow
#

why cant i /remove walls that a raider placedin my external tc after i retake tc?

civic dragon
#

LOL^

tall tulip
#

so what hapened am i going to be able to play or whats going on here?

#

huh?

#

or the server will be up tomorow ?

civic dragon
#

few mins bumbas

thin mortar
#

Is server down

#

Oh

#

my bad

#

im a bumbass

steep perch
#

Why cant connect

thin mortar
#

LOL

#

youre a bigger bumbass

steep perch
#

why i just want to play

weary pelican
#

why is server not letting me connect

thin mortar
#

Just wanted to state that the admins on here are doing a good job but you guys need to step it up always strive to be better the number of cheaters on here are record amounts that isnt your fault its a high pop server but i do think you can be more active into watching people in ghost mode when they get reported

#

so many hackers

stray marsh
dense ridge
#

is server down

thin mortar
#

yes

austere shore
#

is server up?

steep perch
#

why

thin mortar
#

restart

dense ridge
#

hwo di get back in

steep perch
#

put it up!

weary pelican
#

wait the server is down?

thin mortar
#

to be fresh

austere shore
#

oh its down?

lunar hare
#

yea

#

US Main is down

dense ridge
#

what do we do when its down?

agile comet
#

wait server is down ?

thin mortar
#

we wait :]

stray marsh
#

Please don't spam support, you know it's down PeepoHmm

dense ridge
#

wait

lunar hare
#

it crashed for no reason

weary pelican
#

how do i connect back in i dont see the server anymore

lunar hare
#

its up

thin mortar
#

LOL

lunar hare
#

us main is up bois

thin mortar
#

its UP LETS GOOO

steep perch
#

is server up?

dense ridge
weary pelican
#

dont think so

swift crane
#

!ticket

marble mantleBOT
#

Hey, @swift crane

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

stray marsh
#

Main is up, go shoot people

austere shore
#

its down again LOL

stray marsh
#

Doesn't appear to be

weary pelican
#

it is

#

everyone is frozen in game

stray marsh
#

Hmm, checking

chilly falcon
#

.,.

sharp night
#

rustoria main is lagging

hallow stone
#

"doesn't appear to me"

steep perch
#

HELP server frozen

obtuse gulch
#

i think i spent to much time in snow my character is frozen

hallow stone
#

no we all just got kicked for no reason

stray marsh
#

There's 300 people in the server still mate

chilly falcon
#

ddosing ..

steep perch
#

we are all frozen in place

obtuse gulch
#

300 frozen people

stray marsh
#

Talking to @hallow stone who seems to think everyone was gone

thin mortar
#

is someone ddos

#

those fuckers

stray marsh
#

We are looking into the issue

thin mortar
#

this is what happens when you take koreans gear

hallow stone
#

seems like it's working real well

cyan bobcat
#

me and my duo partner were recyilng and a cheater flew up and killed us both i clipped it is there any chance we can get out stuff back
we know for a fact he is cheating

stray marsh
cyan bobcat
#

even if we have it clipped when he is flying

stray marsh
#

Unfortunately not

cyan bobcat
#

we know he is playing with a group is his group gonna be banned

#

if he gets bannned

stray marsh
#

Banning actions are taken based on the results of the individual circumstances. I don't have an answer for that. Please use /ticket in game to report the player

winged egret
#

any way I can talk directly to Ryan via DMs?

wispy loom
gleaming pulsar
#

Just waited 12 hours through a queue, to get kicked for Playing with hacker ??
When? What? Who? Explain?

#

I'm very confused as to what's going on.

upper jay
#

how do i report a cheater?

marble mantleBOT
#

Hey, @gleaming pulsar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
marble mantleBOT
#

Hey, @upper jay

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

gleaming pulsar
#

Like who was i playing with that was hacking?

#

Because I have no idea myself?

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

appeal it and you should get a respawnd very soon MikoHAPPY

gleaming pulsar
#

Well that's not really what i'm looking for, I want to know who in my friend group is cheating.

winged egret
wispy loom
gleaming pulsar
#

I can't appeal, meanwhile waiting for it to register, is there any way I can get some information on the ban if I provide a steamid?

winged egret
#

I mean, I was banned but I don't expect to be unbanned, so I'd like to just give apologies.

neon coyote
#

That's very honorable of you @winged egret

proven lark
#

can i use my steam wallet to buy queue skip

wispy loom
gleaming pulsar
#

SteamID64: 76561198375492582
SteamID: STEAM_0:0:207613427

If I could get any information on my ban, please DM and thanks beforehand, else well fine.
Would just be lovely to know a bit more.

proven lark
#

@gleaming pulsar Am i able to use a steam card for buying queue skip

#

i do not have a debit credit or pay pal account

gleaming pulsar
wispy loom
proven lark
#

damn

wispy loom
#

Are you able to make a PayPal account possibly?

proven lark
#

no

#

i dont have an card

gleaming pulsar
#

Then there's not much to do about it.

proven lark
#

ok thanks for the help

gleaming pulsar
#

Anyone able to help with my issue?

wispy loom
#

I'm not able to provide you with any information, but the ban should have synced on the website by now probably allowing you make an appeal

winged egret
gleaming pulsar
long ingot
#

is eu gravis fixed yet

sonic hornet
#

i jus ran into a lag switcher

#

how can i get him banned

echo venture
long ingot
#

so it actaly pops up on modded list

surreal smelt
#

where do i go to submit a report?

echo venture
gleaming pulsar
#

ahh hello ryan long time

long ingot
#

nope its bean like it sins force

wispy loom
shrewd plank
#

when is vip gonna back on sale for us medium

wispy loom
shrewd plank
#

damn alright when do u think that will be

#

or do you not know

wispy loom
#

I have no clue haha

shrewd plank
#

alright well thanks man

wispy loom
#

Hopefully for you in not too long 🙂
Just make sure to keep an eye on the page

teal dust
#

e

near halo
#

a cheater got banned why isnt his base getting removed

wispy loom
near halo
#

whats the point, he can just come back w an alt and take his stuff back

gleaming pulsar
#

Maybe they lock the doors with new codes.

cyan oyster
#

!apeal

neon coyote
#

!appeal @cyan oyster

marble mantleBOT
#

Hey, @cyan oyster

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

storm otter
#

Hi! Could I speak to an mod/admin about something ?

cyan bobcat
#

a cheater just got banned but came back as a duo on alt accounts is there a admin i can send their profiles to

near halo
marble mantleBOT
#

Hey, @cyan bobcat

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

gleaming pulsar
#

Do I just wait for appeal now... because this is really frustrating, my current group hasn't been banned. I have no clue who i've played with that has cheated, and quite frankly this is very f'ing confusing and stressful. And I would just like to find out who was cheating...

near halo
#

yes

storm otter
#

@near halo here !

near halo
#

and youll get a respawnd soon as possible

gleaming pulsar
near halo
cyan oyster
#

/ticket add Suspected teamers: clan 460 (acab, st0nn3rs, opxsh, alttab) and (john wick, and others that are unknown)

marble mantleBOT
#

Hey, @cyan oyster

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

gleaming pulsar
near halo
#

youll need to refresh the ban page and it well tell you or it well send you a discord message !

gleaming pulsar
#

What ban page

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

this page!

hasty quail
#

I just bought the wrong vip can someone help?

wispy loom
marble mantleBOT
#

Hey, @hasty quail

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

gleaming pulsar
#

Only that my appeal is under review sad_pepe

near halo
cyan oyster
#

m i made a ticket on rustoria 3x no bp could someone please go see to the ticket would mean alot and needs to be dealt with big problem:)

gleaming pulsar
#

Yeah I get that part....

But see it from my perspective, I have no clue who i've played with and i've been banned for playing with a cheater, and i'm just a normal dude trying to play with my friends... very frustrating.

cyan oyster
#

m i made a ticket on rustoria 3x no bp could someone please go see to the ticket would mean alot and needs to be dealt with big problem:)

near halo
near halo
novel sorrel
#

uh

#

so I cant wake up? but just on rustoria

near halo
#

try restarting your game

novel sorrel
#

already tried

#

and I verifyd integrity

#

and updated drivers, and windows

#

maybe im like soft banned or something?

near halo
#

idont know wait for an actual admin to respawnd

#

icant help with an issue like that sorry !

novel sorrel
#

alright

hasty quail
#

@wispy loom how long of a wait on the vip help

wispy loom
hasty quail
#

Yes

wispy loom
#

All right he will try to help you as soon as possible with your issue

hasty quail
#

ok

upper lark
#

any chance of a restock VIP on Medium US>?

gleaming pulsar
#

Not how it works.

wispy loom
gleaming pulsar
#

There's x amount of vip passes for every server, when one runs out, one becomes available.

near halo
#

i have issues with rust

#

"lack of file rights" and it cant update my rust

gleaming pulsar
#

Validate?

near halo
#

verified, tried that

gleaming pulsar
#

Reinstall?

near halo
#

whats the command too redeem the boost kit?

#

no ty lol

wispy loom
wispy loom
near halo
#

restarted, it works

wispy dirge
#

Hello

#

?vipissues

marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy dust
#

!appeal

marble mantleBOT
#

Hey, @wispy dust

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

wispy dust
#

What’s Luke’s account

misty scroll
oak escarp
#

I need some help someone is being racist on Zeus 5x

#

I have a clip of it

near halo
#

in voice or in chat?

oak escarp
#

In voice

near halo
#

they wont be able to help you sorry

#

if its annoying to you you can turn the voices off temporaly

oak escarp
#

But they are still racist, hows that fair?

near halo
#

idont realy know.

#

if it was chat hell be muted as soon as possible!

wispy loom
#

We don't moderate voice chat for several reasons

oak escarp
#

Well i think he is cheating

#

with esp

near halo
marble mantleBOT
#

Hey, @oak escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wispy loom
#

Then please make a ticket

oak escarp
#

/ticket

marble mantleBOT
#

Hey, @oak escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

ingame

oak escarp
#

I did do that twice

near halo
#

a admin well come as soon as possible!

#

and look into it.

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

boreal gazelle
#

is it possible to screenshare evidence in discord as we have a slow ass internet xd

unborn flare
#

any chance i could speak to a admin?

soft nova
#

@hollow crater

rancid girder
#

is there a limit to bags on the trio now?

earnest patio
#

Limit on bags?

rancid girder
#

yesterday i had 20 bags now i have one

#

thought they decayed a little slower than that

#

its been going on for a couple weeks

earnest patio
#

Theres some bag destroyers on that server.

rancid girder
#

i used to fill the map with bags but its impossible now it seems like they decay within hours

verbal jackal
zealous wagon
#

/ticket

marble mantleBOT
#

Hey, @zealous wagon

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

grizzled hinge
#

How often does VIP get more in stock? How does that whole system work

spare widget
#

@grizzled hinge They come back available as previously purchased ones expire so no real way to predict it

#

Would always just recommend checking back frequently for your preferred server since they're usually in pretty high demand

grizzled hinge
#

Gotcha, been trying to get one all day since I kept getting kicked from queue but never seems to restock haha

#

I'll keep an eye out then

tacit swan
#

/ticket

marble mantleBOT
#

Hey, @tacit swan

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

tacit swan
#

my friend got VPN banned can any of admins lift it ?

quaint patrol
marble mantleBOT
#

Hey, @tacit swan

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

snow hornet
#

there is some kid scripting he is trippling for like mars and back

#

none stop

modern saddle
#

was banned for a hour and the hours over

#

still cannot join

near halo
#

hello

#

igot a quick qustion

modern saddle
#

@robust walrus

merry hill
#

@stray marsh https://steamcommunity.com/profiles/76561198872975593/ Dear Mr. Administrator, I was prohibited from accessing your server because a hacker appeared on the team, and I didn't know he was a hacker. I was already offline after the first day, and other teammates pulled hackers. I don't know. I love real games very much, especially on this server. I want to participate in the next file clearance, if the administrator is willing to lift the ban for me. I would like to buy VIP on this server.

#

@stray marsh https://steamcommunity.com/profiles/76561198872975593/ Dear Mr. Administrator, I was prohibited from accessing your server because a hacker appeared on the team, and I didn't know he was a hacker. I was already offline after the first day, and other teammates pulled hackers. I don't know. I love real games very much, especially on this server. I want to participate in the next file clearance, if the administrator is willing to lift the ban for me. I would like to buy VIP on this server.

marble mantleBOT
#

Hey, @merry hill

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

quaint patrol
#

I have told you already to stop spamming.

merry hill
#

@stray marsh

tacit swan
#

@quaint patrol

quaint patrol
tacit swan
#

i have sth need ur help

quaint patrol
#

What can i do for you?

tacit swan
#

I want to check whether my account can join the server

quaint patrol
#

Please dm me

tacit swan
#

i did

pallid blaze
#

yo

spare widget
#

@pallid blaze Can you join Waiting for Support please?

pallid blaze
#

it said come to discord? i got banned on rustoria medium?

#

im in it rn zenzen

hazy vortex
#

EU Main down?

tropic prawn
#

I just got kicked from the us 10x and it wont show up in my server list

hazy vortex
#

<@&274971100184576010> eu main is down

slow spruce
#

EU main down

crisp flicker
#

/ticket

marble mantleBOT
#

Hey, @crisp flicker

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

spark bronze
#

eu main down. respons pls, you working on it?

quaint patrol
neon hornet
#

When VIP for US long coming in 🙂

merry hill
#

@stray marsh

pallid blaze
#

@spare widget king in waiting in support

blazing trench
#

is there anyway i can check if i have a vip sub or if mine just hasnt run out yet?

oak canopy
#

/ticket

marble mantleBOT
#

Hey, @oak canopy

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

oak canopy
#

How do i make tickets about vip?

wispy dirge
marble mantleBOT
#

Hey, @oak canopy

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

covert pelican
#

@spare widget uhm i got banned because a kid was giving me his loot and it said i had to big of a group is there a way to get unbanned ..

marble mantleBOT
#

Hey, @covert pelican

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

blazing trench
#

is there anyway i can check if i have a vip sub or if mine just hasnt run out yet?

dense goblet
#

so, im trying to join one of the servers and its popping up error messages enmasse, from what i can read its some sort of ban? i have no idea what it is tbh and i want to know if its a server ban or not

round matrix
#

so if im in a full 6 group on a 6 limit server, can i still like RP with other people? like if i build a beach and dock fishing area its all good ?

wispy dirge
dense goblet
#

well the thing is i dont know if its a ban or not

wispy dirge
wispy dirge
dense goblet
#

yeah one sec

round matrix
#

ok great cause i just wanna like make a church and stuff and rp with people

boreal lion
#

Bought vip for main and its not working

proper dawn
#

vip issues again...

#

It's happening when I switch pc's why is that?

jade crow
#

hey guys

#

i need help!

crisp flicker
#

i need help

#

/ticket

marble mantleBOT
#

Hey, @crisp flicker

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

crisp flicker
#

i need an admin

spare widget
#

@crisp flicker Can you join Waiting for Support?

crisp flicker
#

yah

#

im in it now

tacit swan
#

@spare widget

#

admin

stray marsh
tacit swan
#

@stray marsh

proper dawn
#

irish if luke isnt responding what should I do?

#

is there someone else that can help with vip issues

stray marsh
proper dawn
#

I only have an hour to play tonight so I'd like to spend that time playing not waiting

stray marsh
proper dawn
#

if not I totally get it just an unfortunate hiccup 🙂

quaint creek
#

is any staff available for a quick chat ?

jaunty meadow
#

Can an admin help me? Possible scripter/aimbotter beaming from his roof at 300m in one second

#

been doing it all day

near halo
#

cheater rustoria long

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

desert plume
#

bps are scuffed in zeus 5x

tall minnow
#

yo this team has like 6 people on the trio server

near halo
proper dawn
#

hey @stray marsh is there any way for you to let me skip the que

#

the reason I buy vip is because I don't get much time to play I don't wanna spend it in que

#

I have a proof of purchase and everything 🙂

proper dawn
#

okay

near halo
#

<@&274971100184576010> i need help on eu long

#

you just despawned my mini?

sour goblet
#

Yo i need Help

#

/ticket

marble mantleBOT
#

Hey, @sour goblet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

tacit swan
#

i need help ~

echo venture
sour goblet
#

Ryan

#

I bought vip last month a week in For Rustoria Us Long and i dont have vip

tacit swan
#

my friend bought vip on 5th for Rustoria Us Main but he doesnt have vip

marble mantleBOT
#

Hey, @sour goblet

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

marble mantleBOT
#

Hey, @tacit swan

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

lost 4 c4 to a ground of teamers! idontfeelsogood

#

made a ticket so all good

verbal jackal
#

!report @near halo

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

verbal jackal
#

gg u know whats up

near halo
#

LMAO I MADE TICKET NW

spiral aspen
#

Please fix the leaderboard I wanna see what Im going before I log

tacit swan
#

@balmy cypress

near halo
#

i just came here to yell about it

spiral aspen
#

All I care about is this leaderboard

#

why is it broken man

near halo
#

silence BOT

night phoenix
#

Horse in the very barricade set up to prevent gambling thief

olive ravine
#

hey admin

stray marsh
olive ravine
#

nedd help

#

I need to talk to an admin they just banned me from the server and I need explanations

stray marsh
slate niche
#

hey just wondering if anyone knew what you get for boosting the server?

harsh forge
#

/ticket

marble mantleBOT
#

Hey, @harsh forge

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

marble mantleBOT
slate niche
olive ravine
#

@harsh forge

harsh forge
#

yo

#

if you got banned dont dm me, dm a admin

stray marsh
#

What do you need?

harsh forge
#

Hey irish, are you a mod on the rustoria servers??

near halo
#

wassup guys hope you guys having a great day MikoHAPPY

stray marsh
near halo
#

sorry wrong channel

vague geode
#

Hello! I have just been banned from the EU MAIN rustoria server, it puts me in the explanation playing with hacker,
Could you tell me who the hacker is on my team please? It's to kick him out, because I had no idea that we have a hacker on the computer, I'm sorry for the inconvenience and thank you for helping me,
My nickname on the server is: Fğ @ POWER RANGER