#support

1 messages · Page 1474 of 1

hazy tide
#

we got people banned, they created new accounts and are actively raiding us on US main, submitted a ticket

raven bison
#

Should be good to go

tough bane
paper spruce
#

Hey, I am still unable to link my steam as it says I am still kicked.

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Is anyone able to unban me or anything?

#

Because it wasn't for me doing something wrong it was an admin who tried helping me but it still does not work.

brave chasm
#

I'm an Admin from Rusticated, can an Admin DM me when they have a minute

trail sorrel
#

do any eu severs reset today?

cursive delta
#

I didn’t even add a smart alarm or link rust+ for this server? Can I stop this?

image0.png
neat pumice
#

Hi there WooPer, join our Waiting for Support vc when you get a chance and we can talk about this.

frozen flame
#

ok do you have time now?

#

@neat pumice

near halo
#

Hi so i was banned over idk 11 months ago for playing with a hacker, But i didnt know he was a hacker at the time and i never have been banned from any other server 😦 and i would love to hop back on rustoria :C is there anyway i could fix this ?

wispy loom
wispy loom
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

neat pumice
#

!steamid @raven jay

marble mantleBOT
near halo
neat pumice
#

!rewardstr @raven jay

marble mantleBOT
#

Selam, @raven jay

Oyun içinde puan almak için doğrulama yapmanız gerekiyor

Doğrulama yapmak için bu bağlantıyı ziyaret edin ve adımları izleyin: https://rustoria.link/
Bitirdiğinizde, doğrulamayı tamamlamak için oyun içerisinden /auth yazın ve tamamlayın!

Doğrulama sistemimiz artık traning sunucularımız içinde geçerli! Bu doğrulama, tüm RTG sunucularında doğrulanmış alanlara erişim sağlar.

Rustoria Link

Link your accounts with Rustoria for rewards!

digital gulch
#

i was just saying that he was asking me not to kill them bc if we countered that means that @near halo and @near halo might win the raid, which is not we wanted as we dislike the clan that they are in

neat pumice
#

Guys take this to #general please, if you have something to report, do it in game via /ticket. Thank you

wispy loom
#

I asked Dripszy to make a ticket with as much evidence as possible so an admin can investigate it further

digital gulch
#

i said that he was 'asking' me not to kill them

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he was 'asking'

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shouting

#

same point

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he didnt want me to kill you (which i did after this happened) as he wanted the clan @near halo is in to get raided - me killing 21 clan means that they might have a chance of winning the raid, which is what RM_WhyGigelus didnt want

neat pumice
fallen girder
#

i killed dabba and gigels

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how are we teaming

digital gulch
#

nah its just @near halo and @near halo are accusing us of crossteaming, which is a false accusation

teal spade
#

hello and how long is the appeal being considered, I've just been waiting for 5 days

desert vapor
near halo
teal spade
#

76561198866492064

glass onyx
#

yo I just got banned on rustoria no bp 5x for havign too many team members but i only had 3, what do i do

near halo
marble mantleBOT
#

Hey, @glass onyx

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

glass onyx
#

bruh how long is this gonna take though

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cause i know i didnt do anything wrong yalls bot just got me f'd up

near halo
#

Appeals can take up to 1-3 days

glass onyx
#

bruh legit can i hop in a call w you for 2 minutes if you got a sec

#

make 2 days 2 minutes i dont need to be going through all this for a rust server when im playing legit just having fun

near halo
#

I cannot do anything about your appeal. As soon as you make one an admin will be able to look into it. Please be patient in the meantime

glass onyx
#

i got an off day just tryna chill idk why yall even got a program like that thats gonna mess up

#

bruh you just a discord admin you cant do anytign anyway lmao

teal spade
#

@near halowhat is there on the appeal

slow crag
#

isnt eu long vanilla supposed to be wiped?

digital gulch
#

not crossteaming but sure

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false accusations

slow crag
#

alright, thanks

pastel linden
#

Is there someone I can speak to about general questions about my application for staffing?

wispy loom
pastel linden
#

I may be able to join a call later, my child is asleep and I don't wanna wake her up. Should I just open a ticket and chat about it there?

wispy loom
#

Feel free to DM me

past siren
#

im on EU RTG and stuck as when i press "play RTG 3.0!" it stays there

wispy loom
past siren
wispy loom
#

I suspect it has something to do with caching

burnt whale
#

hey

past siren
#

done both

burnt whale
#

i was appreal was excepted but im still banned

past siren
#

just noticed my vpn on that was problem

stray marsh
wispy loom
# past siren done both

Hm you could try to look into ways to clear game cache, but I'm honestly not too familiar with that

past siren
wispy loom
#

Ah okay didn't read your message until now
Happy to hear you managed to solve the problem 😄

stable grail
#

@stray marsh Appeal denied. I'd like to talk to the server administrator.

stray marsh
stable grail
#

@stray marsh Benfu asked me how to get him out of the team, so I pulled him out of the team.Why not?

stray marsh
near halo
#

yo how do we join base invaders ?

stray marsh
#

I'm not sure what you mean mate?

nocturne cairn
#

any support available to eu long server possibily cheater currently raiding

stray marsh
marble mantleBOT
#

Hey, @nocturne cairn

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

HELP ASAP

#

EU MAIN GUY HACKING AND NO CLIPPING THROUGH WALLS

#

!ticket\

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!ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

main mauve
#

Is there a way to see if I’ve been banned? One of my teammates was banned for playing with a hacker, I haven’t gotten the chance to get on today yet to check what happened.

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And how do I tell which one of us was the hacker?

pseudo bear
covert locust
#

does all the servers bp wipe on force?

pseudo bear
teal spade
#

hello, I sent you an appeal , and I still don't understand why I was banned

pseudo bear
teal spade
#

I'm waiting for 5 days

stray marsh
rigid sparrow
#

where do i appeal

stray marsh
marble mantleBOT
#

Hey, @rigid sparrow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

safe crow
#

<@&274971100184576010> WTF no answer tickets on eu trio ? they teamin 2 grps vs us its a 5 man cap

stray marsh
north glacier
#

how do i take off the vip subscription

near halo
marble mantleBOT
frank cobalt
#

how do i reset the best score on ukn targets

long cedar
#

how do i make ticket?

near halo
marble mantleBOT
#

Hey, @long cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

frank cobalt
#

my ak is over 100% from a long time ago when you could just hold down left click and there wouldnt be a pattern

near halo
frank cobalt
#

yes

near halo
frank cobalt
#

damn lmao

long cedar
#

howlong does the crossteaming ban count>

outer radish
#

Hello admin on?

near halo
long cedar
#

!ticket

marble mantleBOT
#

Hey, @long cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

long cedar
#

/ticket

marble mantleBOT
#

Hey, @long cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

frank cobalt
#

yeah its annoying i have it for the first 5 bullets on mp5 too

wispy loom
#

Wasn't quick enough before you disconnected

near halo
near halo
marble mantleBOT
#

Hey, @long cedar

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
long cedar
#

tyvm

leaden egret
#

i need help

knotty talon
leaden egret
#

i am banned for chargebacks and id like to unban myself

knotty talon
marble mantleBOT
#

Hey, @leaden egret

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

trim valley
#

@echo venture what CPU are you running the servers on?

knotty talon
trim valley
#

sry

forest wave
#

Hope your ticketing system won't take too long. Got a cheater on the lose on EU Medium

wispy loom
#

Tickets get processed asap

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Thank you for making a ticket 🙂

near halo
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

long cedar
#

i need help again!?

mental venture
#

@raw lily

stray marsh
long cedar
#

Our administration has reviewed your appeal and it has been denied.

#

im getting this message..

crystal stump
#

!appeal

marble mantleBOT
#

Hey, @crystal stump

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

long cedar
#

we just talked about it

stray marsh
long cedar
#

syllith

stray marsh
long cedar
#

im there

near halo
frosty bloom
#

eu medium rust plus still down...

main mauve
#

yup, I was banned for playing with a hacker

#

I wish it would at least tell you who the hacker was

#

/appeal

marble mantleBOT
#

Hey, @main mauve

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

main mauve
#

appeal sent

stray marsh
leaden egret
#

yo can i get unbanned i payed the money i need to to get unbanned bc of charge backs

#

adk luke

dusk oyster
marble mantleBOT
#

Hey, @leaden egret

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

leaden egret
#

why r u telling me to appeal i already payed i need to get unbanned i was not banned for cheating or teaming with one tf

dusk oyster
#

Because that’s the process it takes to be unban, you fill out the unban appeal and an admin will review it.

leaden egret
#

@balmy cypress

rancid furnace
#

everytime i shoot someone i get kicked

unknown.png
#

us 3x

near halo
#

yes me too 😦

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its been happening for a while now

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i just get kicked if i shoot people or if i shoot scientists or anything

rancid furnace
#

it is seriously impedeing my roof camping

near halo
#

legit tryna defend my base and i got kicked

compact parcel
#

@rancid furnace

rancid furnace
#

us 3x no bps

near halo
compact parcel
#

What gun were you using, and what was the armor of the person you were shooting

rancid furnace
#

l9 they where naked

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i shot clan member too

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they where full metal

near halo
#

i was using AK the first time, next time MP5, and one was a scientist at military tunnels and the other was just a full kit

rancid furnace
#

reset pc updated drivers other servers work fine

compact parcel
#

I've forwarded this info and it will be looked into ASAP, could each of you guys dm me your steam ID

rancid furnace
#

verified files

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yeah

void condor
#

@rancid furnace

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Can you join waiting for support for me

inland field
#

Can I get an admin please

pale valve
#

can me, jakers, and dough phone get an admin in waiting for supports?

gleaming seal
#

can someone help me rq please

#

ive tried to f7 and so have a bunch of other peopl but the dudes still here w the most obvious esp ive ever seen

inland field
#

i would be banned again

pale valve
#

need help again

pallid rover
#

@gleaming seal Open a ticket for it in game via /ticket.

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In addition to using F7.

stray marsh
#

It can take up to 10 minutes for the system to process @inland field

inland field
#

also spam that hes cheating in chat so he knows ur on to him

pale valve
#

we were just unbanned, now we are banned again while we were picking up the code locks

inland field
#

i was in the server tho for a couple minutes @stray marsh

stray marsh
#

try again

inland field
#

it says diconnected unban in 3 days

stray marsh
#

I've resent it. Make sure you follow those instructions, has to be someone from the original team

inland field
#

okay we were trying and we got banned while doing it

craggy rover
#

oxy should get banned

#

they knew that thrax was cheating

iron loom
#

well it says we are banned for 3 days now

pale valve
#

@stray marsh you need to unban us

iron loom
#

MOVE ME IN GANG

#

yall fall asleep?

pale valve
#

move us in

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got about 7 of you in one channel not one of you can move us?

near halo
#

I have been banned for an hour for sayign the f word for gays and the hour has gone and still not unbanned

iron loom
#

getting moved in would be hype!

near halo
#

?

pale valve
#

@echo venture straighten out your men

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and women

stuck sedge
#

Can someone help me with my subscription? Problem: double pay from my card for one subscription.

pale valve
#

@stuck sedge they prolly do that to everyone, no biggie

stray marsh
marble mantleBOT
#

Hey, @stuck sedge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

pale valve
#

@stray marsh

stray marsh
iron loom
#

how you responding to them for vip issues but saying nothing to us

stray marsh
#

We are dealing with multiple players, we're coming PeepoHmm

pale valve
#

tell the other 6 of you to get their hands out of their pants

near halo
#

!appeal @earnest nimbus

marble mantleBOT
#

Hey, @earnest nimbus

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

stray marsh
earnest nimbus
#

when i try to appeal for my ban it says i have already appealed but i havent appealed yet, what do i do?

craggy rover
#

does anyone know syth personaly?

stray marsh
inland field
#

im still banned

finite vine
#

hi i wanna appeal?

lavish basalt
#

@craggy rover I do <3

iron loom
#

my fault move me again i fell asleep

stray marsh
marble mantleBOT
#

Hey, @finite vine

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

earnest nimbus
stray marsh
earnest nimbus
#

okay

umbral kayak
#

fax

earnest nimbus
#

when i try to join a select few servers it doesnt let me join without vpn, when i recently used my vpn to join rustoria 10x it says i was banned for hacking which i cleary dont hack. i have tried appealing but when i appeal it says i have already appealed which i also havent. all i am looking for is a whitelist to join your servers and i am able to provide the evidence needed

stray marsh
earnest nimbus
#

@stray marsh it says i am still banned for hacking

stray marsh
earnest nimbus
#

okay

#

im able to join irish thanks

little tiger
#

@spare widget

#

can we talk about why im still banned please ive already talked to other admins and told me to talk to you

hushed finch
#

Have you created a ban appeal @little tiger?

little tiger
#

Yes

hushed finch
little tiger
#

yes

copper cliff
#

can someone chat real quick?

exotic thistle
near halo
#

hello

copper cliff
#

can i hop in chat

near halo
#

I need help

exotic thistle
exotic thistle
copper cliff
#

yes

near halo
#

I have tried to cancel the vip but I can not and it is charging me

exotic thistle
stray marsh
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

i need an admin

earnest dew
#

all of my clan members names dont show up for me

#

is there any way to turn it back on?

exotic thistle
livid heart
#

cheater ^ rustoria small

marble mantleBOT
#

Hey, @livid heart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

sorry

#

that for luke

proud niche
#

/ticket

marble mantleBOT
#

Hey, @proud niche

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

exotic thistle
inland field
#

admin?

#

im in the waiting for support

exotic thistle
marble mantleBOT
#

Hey, @inland field

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

stray marsh
#

@crimson fox

obsidian dagger
#

/ticket

marble mantleBOT
#

Hey, @obsidian dagger

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

pallid kernel
#

Disconnected: Connect attempt failed

#

why cant i join us main

echo venture
stray marsh
pallid kernel
#

yeah

#

im eu, ill try that

echo venture
pallid kernel
echo venture
pallid kernel
#

roger that

runic bronze
#

Guess I'm forced to go to sleep then 👎

gleaming seal
#

mods, i have submitted a ticket, f7ed a cheater along with my other 3 teamates and so have many other people in the game

#

its been 20 minutes and nothin has happened how long do i have to wait?

#

i have a clip of him talking in gamechat and admitting to cheating if that helps at all

cursive delta
#

@echo venture hey I keep getting rust+ websocket notifications but I never linked Rust+ or placed smart devices. How can I stop it?

exotic thistle
cursive delta
near halo
#

I miss rustoria

#

: (

echo venture
#

I'm not even sure what that is?

near halo
cursive delta
echo venture
#

IFTT?

#

Just make sure to unpair the server on the app, and also unpair any IFTT setups

hot blade
#

@echo venture I understand that im suppose to summit a ticket and my team has, my question is can you check the tickets

echo venture
near halo
#

Toria only good server left fuck moose fuck Reddit fuck rustafied fuck face punch fuck rust Spain fuck everything toria only good server

cursive delta
#

We never paired it which is the confusing part, I’ll ask FP if it’s not coming from a rustoria plug-in cheers

image0.png
echo venture
hot blade
#

@echo venture oh okay well i appreciate the info

near halo
echo venture
near halo
#

1 to 2 more months and I get to play again : )

echo venture
true stag
#

76561199068790200

cursive delta
#

hmm i'm confused. The notifications don't go to the app either but i'm catching them via websocket connection. Weird. Ill just block them I guess /shrug

unknown.png
echo venture
#

Unsure how those IFTT or whatever they're called works, but I assume the issue lies there @cursive delta

cursive delta
echo venture
fickle mountain
#

what am i banned for specifically. ive been a donator/player on the server for around 3-4 years and i get banned bc im better than the kids who are bot walking around the map with aks?

unknown.png
#

its not hard to hit headshots when the whole server bot walks and stands still when they do anything its crazy i get banned when i have 6k hours and ive been playing for 3-4 years

#

on rustoria servers*

normal hatch
#

connection attempt failed any solutions please

wispy dirge
echo venture
pallid kernel
#

connecting into server

echo venture
pallid kernel
#

all fixed im in

near halo
#

@echo venture i was on the server for like 30 seconds and got banned for cheat detected

exotic thistle
floral canopy
#

i need some help, i dont know if this the appropriate place to say that VIP i bought for a few buddies said it was payed for and yet they cant skip the Q. although some can, i used their steam link to fill in what their ID was, and yet only two went through and work and the other two dont. did i screw up somewhere?

#

server was rustoria US medium

stray marsh
marble mantleBOT
#

Hey, @floral canopy

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

hasty totem
#

I played on the US main server for 5 minutes on Saturday and was banned because my teammate was in the wrong group of hacker, then I complained on the server, there is another way to solve it, the server appeal time is too long, my VIP is about to expire.

lilac nova
marble mantleBOT
#

Hey, @hasty totem

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

hasty totem
#

Hello, dear administrator, can I remove the ban in advance? Because I was banned very innocently. Then I wanted to open the land on Friday, but after I appealed, it showed that I was banned for 7 days! Can you just ban me for 5 days! Please!

#

@echo venture

stray marsh
marble mantleBOT
#

Hey, @hasty totem

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

lilac nova
# stray marsh !verify

I think he is banned for association, which is a 7 days banned. And he want reduce his ban to 5 days cuz he would like to play on the next wipe day.

stray marsh
lilac nova
#

@hasty totemlink your steam profile here

hasty totem
#

76561198091203849

#

my steam

#

@stray marsh thank you

#

I really wanted to play in the next gear, because I was banned after 5 minutes, which I later found out was caused by my teammate going to a neighbor.

gaunt citrus
#

can any admin invite my friend to my team his name is leaf and i’m off right now

stray marsh
rigid heart
#

i have a question about solo servers for an admin

stray marsh
rigid heart
#

what if i dont have a mic lol

stray marsh
rigid heart
#

sorry my little brother sat on it by accident this morning

#

i dont have a mic lmfaoo

gaunt citrus
#

@stray marsh fix?

stray marsh
# gaunt citrus

Is that something that works elsewhere? I've never seen anyone use it in that manner.

limpid hare
#

dont drag me im vibing to the waiting music

proud niche
#

/ticket

marble mantleBOT
#

Hey, @proud niche

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

compact parcel
#

!steamid

marble mantleBOT
latent heron
humble vessel
#

Can i transfer my VIP from eu medium to eu long?

#

A friend told me it is possible

stray marsh
marble mantleBOT
#

Hey, @humble vessel

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

humble vessel
#

Wait when was the 1 week transfer changed???

#

So if i bought it on medium 1 week ago... I will have one less week on toria after transfer?

#

Long*

compact parcel
humble vessel
#

Yes

compact parcel
#

If your VIP was transferred at the moment, you would have 23 days of VIP on the server which it is transferred to

humble vessel
#

Aaa

#

Ok, do i dm luke?

void condor
#

I've just been informed, we no longer offer it apparently

#

Sorry about that

humble vessel
#

-.-

#

Since when is that

void condor
#

A week ago according to Ryan, I was just unaware of the change

humble vessel
#

Oh well, i bought VIP before that... Hoping i would be able to transfer it..

#

Guess i got played

worn tusk
#

Can I give my VIP to a friend? Because I won't be able to play Rust for the next 2 weeks, and the VIP will still be valid for 2 weeks

wispy dirge
marble mantleBOT
#

Hey, @worn tusk

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

main mauve
#

they should at least tell you

bright shadow
#

So who do I message, cause I got banned for hacking like what ??????

stray marsh
marble mantleBOT
#

Hey, @bright shadow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

compact parcel
#

!steamid @near halo

marble mantleBOT
compact parcel
#

Once you get your steamID paste it here

near halo
#

76561198354861812

bright shadow
#

My base gonna decay in 1-3 business days 😐

hollow charm
#

How do i get in tuch with an admin

#

there is a guy cheating, i have video evidence he was climing up a wall his name is demon on US MAIN

near halo
hollow charm
#

how do i do that

near halo
marble mantleBOT
#

Hey, @hollow charm

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

if u need anything else, feel free to join waiting for support or u can dm me too, and i will help u.

hollow charm
#

ok, thank you

#

would you be able to help me with my ticket?

#

this guy is going around and griefing everyone. Just pure blatent

paper lake
#

how do i check which server i have vip in

near halo
hollow charm
#

Really appreciate my guy

near halo
near halo
hollow charm
#

Im here, thx being so quick

near halo
woeful night
#

https://steamcommunity.com/profiles/76561199040721643/home I complained on the morning of July 31, and there is no result up to now. I want to open up the land on the next file clearing day. Besides, I especially like to play with. co server and like to buy a VIP. I didn't know my teammates opened the software. I deeply realized my mistake and asked the administrator to give me a chance.

lilac nova
exotic thistle
woeful night
#

I have appealed, but there is no response

exotic thistle
astral plinth
#

How do I cancel my vip

exotic thistle
marble mantleBOT
#

Hey, @lusty flame

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

skn 7 deep on 3x no bp

crystal stump
#

!appeal

marble mantleBOT
#

Hey, @crystal stump

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

warped hedge
#

hey i bought the elite kit and i restarted my game and steam and it still isnt letting me use it

#

!help

exotic thistle
warped hedge
#

thanks

past verge
#

Anyone knows any info about rustoria eu medium rust app issue? I was here Yesterday, asking for help, moderator told me, he told them to take a look on it, but rust app still doesnt work

unkempt flame
#

/ticket

marble mantleBOT
#

Hey, @unkempt flame

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

ticket command didn t work

compact parcel
# near halo

There is not a ticket command currently on RTG

near halo
#

k

compact parcel
#

Feel free to dm an administrator if you have concerns of a player though

near halo
#

ok thanks

crisp compass
#

need some support

#

anyone there

past verge
#

<@&274980199668645888> could i get any info about unworking rust app on rustoria eu medium?

wispy dirge
untold tinsel
#

can a mod dm me please? i need help

wispy loom
#

!vipissues @untold tinsel

marble mantleBOT
#

Hey, @untold tinsel

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

past verge
#

@wispy dirge you can ask @wispy loom , he was talking to me yesterday about this issue

wispy loom
#

Hey @past verge, we're working on it but still can't put a time on it unfortunately

past verge
wispy loom
#

We understand your problems, we too hope to solve the issue as soon as possible

compact parcel
#

The issue should be resolved in the coming days prior to force @past verge

past verge
#

@compact parcel hurry up, chinese plp want to offline me and i cant use my smart alarms xD

shy night
#

I have a problem, as soon as i join the combat arenas and aimtrian server there is a popup screen, no matter how many times i press the button the screen will not go away

#

anyone who can help me?

slender idol
#

yo! i have a problem where i still pay for vip and i need some help to remove it because i dont play anymore !

marble mantleBOT
slender idol
#

thx

neat pumice
spring thunder
#

Wrong channel @mossy gate

wispy dirge
iron escarp
#

how can i fucking get a guy banned

#

like this staff are so bad

raven bison
#

maybe make a ticket

iron escarp
#

cheater in rustoria main for 10 hours

marble mantleBOT
#

Hey, @iron escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

iron escarp
#

he is farming all out kits

#

for 10 hours

raven bison
#

Make. a. ticket

iron escarp
#

esping and speed hacking and he is not getting banned

#

/ticket

marble mantleBOT
#

Hey, @iron escarp

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

raven bison
#

omg

iron escarp
#

i sent

#

bro pls check it out

#

he took a row of rockets from us and he is speed hacking and aimboting

wispy loom
#

There are many other tickets to be dealt with, an admin will try to get to it asap

iron escarp
#

bro\

#

ill pay money now

#

just check it out] pls

nimble laurel
#

I just made a ticket

#

and I was told to we need to contact with you in discord server

wispy loom
wispy loom
iron escarp
#

yeah bro

#

but farmed for 3 hours to get sulfur to raid those guys

#

and this guy just came and take all my hard work

#

in 3 seconds

nimble laurel
#

that i just donated but i cant redeem my KIT

wispy loom
marble mantleBOT
#

Hey, @nimble laurel

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

Rustoria Link

Link your accounts with Rustoria for rewards!

wispy loom
#

Did you perform these steps?

nimble laurel
#

yes but i can not do the twitch and youtube one

#

it says that something went wrong with twitch

wispy loom
#

!youtubelink

marble mantleBOT
#

Hey, @wispy loom

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

wispy loom
#

YouTube is unavailable currently

#

Twitch should work I believe

nimble laurel
#

but its not

wispy loom
#

What is the exact message?

nimble laurel
#

it says in the top right corner: something went wrong

wispy loom
#

Would you be able to join waiting for support voice?

nimble laurel
#

yes

spare root
#

Hey Im having some issues with a purchase not working

sharp vine
#

!appeal

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

sharp vine
#

make an appeal

sick adder
#

Why was it playing with hacker as soon as I got into the server?

near halo
marble mantleBOT
#

Hey, @sick adder

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

raven bison
#

Sorted

sick adder
#

ok

#

@near halothank oby

little moss
#

EU 3x No BPS is same seed as last wipe?

celest mauve
#

Yeah seed never changed for EU 3x no bp

earnest flicker
#

I was falsely banned for hacking idek how I made a ticket a week ago and I am still banned on the servers I am confused

raven bison
marble mantleBOT
#

Hey, @earnest flicker

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

earnest flicker
#

I submitted one already a weak ago do I just have to keep on doing it?

raven bison
#

Make a new ticket everytime you are banned

spare root
#

hey i dont have access to my kit and ive tried the links but theyre not working

earnest flicker
#

ok well I guess I won't make another one because I am still on a ban rn only banned once

raven bison
#

You will not get unbanned unless you create an appeal

earnest flicker
#

I made an appeal last week

#

how long do they typically take to be reviewed?

wispy loom
#

Server is rewiping @little moss @celest mauve

little moss
#

Thank you

raven bison
#

@earnest flicker Can you go and check the status of your appeal?

wispy loom
celest mauve
#

Thank you kindly @wispy loom server was going crazy over same seed hearts1

wispy loom
#

Credits to Nat for reporting the issue 🙂

tall karma
#

Thinking about buying vip on eu long for my clan, it says its only few remaining in stock, how many does that mean?? Because i dont want to buy vip for half my team…

wispy loom
#

The amount of slots available is undisclosed I believe

#

But if you're trying to buy VIP, you have a few days where slots will open up in case the slots are full when you start buying

tall karma
#

Is it still avaiöable to buy 10 vip slots?

wispy loom
#

I don't know, but you'll have able to buy 10 slots between now and Thursday

#

Just have to keep an eye on the slots opening if they are full when you start buying

tall karma
#

ok thanks

candid magnet
#

i got unbanned and i still have a ban

inner copper
#

i got unbanned and i still have a ban

dull dagger
#

i got unbanned and i still have a ban

wispy loom
#

You mean your ban appeal has been approved and you still have a ban?

#

It's possible that it has been approved, so your ban has been shortened, but you still have a ban active

candid magnet
#

i was banned for 3 day ban ends today like 2pm

#

and i have still ban

wispy loom
#

3 PM in what time zone?

candid magnet
#

14

split cypress
candid magnet
#

ok now it works im conencting

split cypress
#

Alrigh gl hf

wispy loom
#

!appeal @silver spire

marble mantleBOT
#

Hey, @silver spire

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

swift acorn
#

<@&415898423460626432> i need help

near halo
#

hello i have got ban on your discord, how can i unban?

#

whats the refund policy on kits?

compact parcel
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

wispy loom
near halo
wispy loom
#

What did you get banned for?

near halo
#

idk, i just saw that i dont have your discord on list

wispy loom
#

Could you join waiting for support voice?

near halo
#

i guess it might be because i was rude to one of the users

near halo
wispy loom
#

Do you have the ID of your banned Discord account?

near halo
#

yes, wait a second

#

235112068619960321

wispy loom
#

I'll DM you

near halo
#

Ok

wispy loom
#

!ticket @midnight lichen

marble mantleBOT
#

Hey, @midnight lichen

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

proper dawn
#

so I accidentally had my rustoria us main vip renew, my team is switching servers is there any way to switch what server my vip is for?

tacit current
proper dawn
#

thanks

median relic
#

how do i report a hacker?

wispy loom
marble mantleBOT
#

Hey, @median relic

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

sterile raft
#

Will Rust+ port be enabled on EU Medium soon?

wispy loom
sterile raft
#

Sweet!

grim adder
#

when does long map vote come out?

wispy loom
#

In the next few days

soft egret
#

admins, need help, CHEATERS on Zues server

wispy loom
marble mantleBOT
#

Hey, @soft egret

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

soft egret
#

!ticket

marble mantleBOT
#

Hey, @soft egret

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

soft egret
#

Question can raider REMOVE your base with /remove command ?

#

there are cheat clan destroying everthing on server

#

do something

near halo
#

Make a ticket

soft egret
#

did, no response

near halo
#

Please be patient 🙂 do you know your ticket ID?

livid folio
#

<@&274971100184576010>

cold dove
#

!appeal

marble mantleBOT
#

Hey, @cold dove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

livid folio
#

i made a ticket 3 hours ago

astral snow
#

hello! my vip subscription on the server was extended automatically, although I no longer need it, please return the money

livid folio
#

still not answerd

sharp vine
marble mantleBOT
#

Hey, @astral snow

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
sharp vine
livid folio
near halo
#

I know it’s frustrating

livid folio
#

it is bruv

cold dove
#

!appeal iDxnk

marble mantleBOT
#

Hey, @cold dove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

soft egret
#

yeah, i dont know how to reply

cold dove
#

my friend and i just got banned by anticheat but we dont use cheats lol

livid folio
#

hes def cheating, if he got banned by anti cheat

wispy loom
soft egret
#

how to reply on ticket ? O_o

wispy loom
#

You can just make a new ticket referring to your previous one

soft egret
#

oh okey

cold dove
#

when i make a ticket it says im not banned

soft egret
#

ANY1 HELP ?

cold dove
#

we actually dont cheat i dont understand why it would say we were. just bc we killed a couple people and they automatically think we are cheating bc we are better

spare widget
#

@soft egret Making a new ticket as a response is the way to do it in-game, /ticket add (your report/reply)

soft egret
#

should i leave server or wait response from administration ?

spare widget
#

@cold dove Can you send your Steam 64 ID please? It'll be something like 76561139013910

soft egret
#

i make ticket already

spare widget
#

@soft egret Excellent, then you'd just want to wait for a reply

#

I'm not 100% sure what you're asking honestly

soft egret
#

@spare widget one question - can NOT you clan member /remove YOUR base doors

cold dove
#

is this my 64 ID?

astral snow
#

how do I get a refund for my subscription

spare widget
#

Hmm if you're asking if someone else can remove your doors? They'd need to have had the code and then sure- on certain modded servers if they have building priv they can /remove

#

@astral snow You'd want to message @balmy cypress about that- would recommend sending him a DM with your Steam 64 ID and a summary of your issue and he'll get back to you as soon as possible

soft egret
#

so, IF i raid base then i can remove enemy BASE ? O_o

spare widget
#

@soft egret Depends on the server. Some require that you were the person who placed the building item/component

cold dove
#

just so confused on how it thinks we was hacking

spare widget
#

For example on the Trio server you can't just take TC and /remove everything but on the US 5x No BPs (8 man) you can

soft egret
#

Zues X5

verbal cove
#

@spare widget I got banned for legit zero reason I miss more shots then I hit lol

astral snow
#

hello! my vip subscription on the server was extended automatically, although I no longer need it, please return the money

spare widget
#

@verbal cove Looks like you were temp banned by EAC which has nothing to do with us

verbal cove
#

Temp?

spare widget
#

@cold dove Looks like you were banned for playing with that individual

cold dove
#

@verbal cove is the friend they said was hacking lol he cant even spray 200m lol

#

so how do i resolve this when we know 100% we arent hacking

soft egret
#

@spare widget on Rustoria Zues X5, he /remove-d ALL MY BASE DOORS (without knowing CodeLocK)

velvet flicker
#

Literally just got banned for cheating for running around... An some guy I just met got banned for "playing with a cheater" how does that even make sense.

cold dove
#

!appeal

marble mantleBOT
#

Hey, @cold dove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

astral snow
#

hello! my vip subscription on the server was extended automatically, although I no longer need it, please return the money

spare widget
#

@verbal cove It may turn into a permanent ban but a Publisher ban like that has nothing to do with us

west osprey
wispy loom
cold dove
#

im pretty sure i even have game play recording of both of us playing so i think i have proof thats this is bs

raven bison
spare widget
#

@cold dove Hey, from what I was seeing it has nothing to do with us. You'd want your friend to appeal to EAC, which is a separate anticheat organization employed by Facepunch

cold dove
#

do you have a link?

wispy loom
atomic frigate
#

Please for the love of god fix rustoria zeus 5x lag, i usually have like 120fps but i have like 50 fps on zeus 5x eu

wispy loom
spare widget
#

@velvet flicker You got full gamebanned by EAC

velvet flicker
#

I see that

#

I honestly don't know why tho I don't have any scripts on unless I got banned because I had a 7 Days trainer running before I logged in an it got it for that

spare widget
#

Understandable. Yeah, nothing to do with us at all. Would recommend following Caelifera's link above if you believe it was mistaken for whatever reason

velvet flicker
#

Yea I get that

#

I'll try an see thanks for the heads up

spare widget
#

@velvet flicker No problem, good luck with it and I hope you have a great day otherwise

cold dove
#

now it gives me a message saying ive been banned for 6D 23H and that i can appeal at bans.rustoria.co.. so does that mean my ban has nothing to do with EAC and i can just appeal it through rustoira?

open wraith
#

when is long map vote coming?

near halo
#

If my appeal is finally rejected, is there any possibility to get a last chance to play on your server?

tacit current
near halo
#

What if the ban is permanent?

spare widget
#

@cold dove Correct, your ban is through the association and is 7 days. If they're unbanned early from EAC then feel free to stop back in and we'll address it at that time

#

@near halo If you'd like me to look into it, feel free to post your Steam 64 ID

#

@open wraith Should be soonish I'd think- normally a couple days before force so I'd keep looking out for it probably tomorrow

astral snow
#

how to remove auto-renewal of vip subscriptions

#

?

spare widget
#

!cancel

marble mantleBOT
near halo
spare widget
#

@near halo Awesome, thank you. Just checked and looks like you're permanently banned from our servers 😦 Hope wherever you end up playing that you have a good time though

wary mulch
#

hey can someone look into this guy (https://steamcommunity.com/profiles/76561198421213924) hes part of a big chinese group on rustoria EU Main, ive never seen his name only when the group goes to raid do i see his name, all his friends have game bans and all created within the same time some with gamebans some without. pretty sure they just bag them in for help during raids.

near halo
#

So there will be no last chance to play again on your server?

astral snow
spare widget
#

@near halo From what I'm seeing now, doesn't look like it and I wouldn't want to give you false hope or anything. I do know that time can fix some things so I'd just recommend coming back in a serious amount of time, talking many months, and maybe check back. Again, not trying to get your hopes up but still just telling you as a person that I'd personally do that. Checking back anytime sooner with it won't help anything at all

near halo
#

Okay, thank you for help.

spare widget
#

No problem, have a good one otherwise

#

@wary mulch If you believe someone is possibly cheating the best thing to do is use the ticket system in-game with /ticket add (your report with details). Can also always be good to pair that with an F7 to report in combination to EAC as well. Obviously never call out anything in chat or over voice

wary mulch
#

it used to before atleast, or sometimes idk

raven cape
#

Nah you gotta do it in chat

wary mulch
#

it would create one before so i just assumed it always did

spare widget
#

@wary mulch Nope, F7s just go to EAC directly. Always will want to use the /ticket system to send to the admin team

wary mulch
spare widget
#

But yeah, I get it. Some people think the F7s go to us so it's nice to spread that awareness

wary mulch
#

anyways man just look at his account and look at his friends list, look at the creation date for them all and look at their badges, all the exact same doesnt take a genius to realise hes just buying rust on alot of accounts during sales to use for cheating

#

i quit now, if i see them again ill make sure to make a ticket, just too annoyed how they can just do that on the daily and get external assistance

spare widget
#

Your ticket, just like every other, will be 100% followed up on. Sometimes there can be limitations to the investigation like if they're not online or doing much so you may get a response where if you see them back active then to send in another one. We'll always try our best to take it as far as humanly possible and to catch every cheater we can

#

Sounds perfect

astral snow
#

is there any way to get a refund for a vip subscription

#

?

stray marsh
marble mantleBOT
#

Hey, @astral snow

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

spare widget
livid folio
#

<@&274971100184576010> yall just banned the guy i made a ticket about and put video evidence, can i talk to an amdin about it

spare widget
#

@livid folio You can join Waiting for Support if you'd like

#

Ah, if it's about returning loot then no, we don't do that

near halo
#

Hello, I recently submitted a ban appeal and I went to check if someone had answered it but now its not there

#

Do i need to make a new appeal

stray marsh
#

!steamid @near halo

marble mantleBOT
clever bluff
#

I need help!

stray marsh
clever bluff
#

Ive got a problem

#

can an admin help me?

opaque plaza
#

Hi. I’m trying to access my vip account. Where can I do that on the website

stray marsh
opaque plaza
#

I tried to cancel my subscription. But nobody is responding to emails

stray marsh
marble mantleBOT
clever bluff
#

So Im banned from your servers for scripting, I have not been playing rust for 5 weeks since I was away for summer, and when I came back yesterday from vacation, I tried to play rust and it says ; banned for scripting. I am not scripting and I have never cheated in any game ever

#

Is there a possibility that I could talk to someone and share my screen

stray marsh
hot patio
#

How do I prevent the doors from closing automatically?

clever bluff
#

Because I think im falsely banned

stray marsh
hot patio
#

thank you

clever bluff
#

I am sitting in the waiting for support room

opaque plaza
#

@stray marsh what’s the web address of that. The website doesn’t look like that

clever bluff
#

@stray marsh i dm you

opaque plaza
#

!cancel

marble mantleBOT
opaque plaza
#

@stray marsh are you saying I cancel within the steam application ?

#

Or discord or web ?

stray marsh
opaque plaza
#

Login should be on the main page. Weird to go to donate do don’t you think

stray marsh
#

Our donations are hosted through a payment accepting system that is commonly used in gaming, we do not own their website, so unfortunately it has to be on that page.

#

It is a redirect link

opaque plaza
#

I’ve been trying to figure this out for 3 days and you charged me for the upcoming month which I didn’t want can you cancel it.

stray marsh
marble mantleBOT
#

Hey, @opaque plaza

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

opaque plaza
#

I have also send emails for 3 days but no response

#

So no refund. Great. Is that what your saying.

mental leaf
opaque plaza
#

@balmy cypress 👆

#

looks like it

balmy cypress
#

We refund VIPs that were purchased accidentally and have not been used. Sorry your emails had no response - discord is always the easiest way of getting in contact with us. Please DM me a link to your steam profile and we will see to resolving this. @opaque plaza

shy sequoia
#

i just got tricked into saying "spice without the e" on rustoria main andd now im muted for 12 hours, he offered free ak kit and i didnt know what it meant so i said it, can i get un mutede

sharp vine
marble mantleBOT
#

Hey, @shy sequoia

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

shy sequoia
#

thanks

sharp vine
sharp vine
shy sequoia
#

yes i hope so too thank you

earnest patio
#

@shy sequoia take it as a learning lesson. Rust is a toxic place so try not to trust everyone.

boreal gazelle
#

hello im trying to link my youtube on like the website and the moment i try to link it via google it says "this application has been blocked" if anyone could help me would be appreciate cuz i want more points on the shop xd

livid tapir
#

Can’t link YouTube

spare widget
#

@boreal gazelle YouTube doesn't link due to Google's API so don't worry about it

#

You'll be fine to get /kit loyal on applicable servers without it

livid tapir
#

Y’all should by default just give everyone tho point tbh

boreal gazelle
#

so i cant get my 7 points xd

livid tapir
#

At least until the problem can be fixed

livid tapir
spare widget
#

#feedback-suggestions It's been a long while though but always good to put proposed changes there if you'd like blobthumbsup

cold dove
#

!appeal

marble mantleBOT
#

Hey, @cold dove

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

cold dove
#

so my friendly finally hear back from EAC about his ban and he's only banned until Thursday for supposedly cheating but im still banned for 6D 23H when i wasnt even cheating either or being accused of cheating.

stray marsh
#

Hey! Please head over to that website above and fill out an appeal

cold dove
#

i tried but it say's my appeal was denied

stray marsh
ember yacht
#

hi when will be monthly official servers wipe ?

#

could somebody help me ?

near halo
lavish basin
#

what is zeus 5x mean?

echo night
#

yoadmin i need to talk to you i dont understand something

#

contact me plsss

near halo
near halo
echo night
#

when i try to join a server it says ban evasion and i havent try or did something for ban evasion actually i havent play like on 1 month on that server

near halo
marble mantleBOT
#

Hey, @echo night

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

If you think your ban was incorrect please visit that website

echo night
#

ok thanks

upbeat swan
#

can someone help me with my vip kit

stray marsh
marble mantleBOT
#

Hey, @upbeat swan

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

dusty flower
#

i joined the steam group but dont have auth in game

south pasture
#

can i report someone i have only hes combatlog id he didnt finish

wispy loom
#

You can upload it to an image site for example and include the image link in the ticket

south pasture
near halo
#

g+

#

help with a cheater i did ticket and he is still there

#

and game report

wispy loom
near halo
#

he is fucking aning we losing loot

#

if u can contact a admin like

#

i can show u taht its cheating

#

like now

#

@wispy loom

#

Can i pm an admin rq?

spark grove
#

When upload maps rustoeia eu long

wispy loom
wispy loom
dusty flower
#

i have a question

#

if a teammate leaves the server can we invite another person to plat

stray marsh
wispy loom
#

!appeal @near halo

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

crystal stump
#

!apeal

#

!appeal

marble mantleBOT
#

Hey, @crystal stump

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

alpine ledge
#

!appeal

marble mantleBOT
#

Hey, @alpine ledge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

quiet viper
#

Hello I was given a ban here is my steam https://steamcommunity.com/profiles/76561199007066251/, Please check, the reason is a game with a cheater , we played 3 One we took from the chat called to discord but we don't know if he was actually a cheater or not , but he played poorly! Please check again , My friend and I like your servers, we are definitely not cheaters with him, and we do not have zero accounts, there are also skins!

stray marsh
marble mantleBOT
#

Hey, @quiet viper

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

quiet viper
#

!appeal

marble mantleBOT
#

Hey, @quiet viper

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tacit minnow
#

For some reason the shop on 10x no bps US is not showing icons for the items to buy i thought it would be fixed by now but maybe no one reported it or something

leaden void
#

!report

marble mantleBOT
#

Hey, @leaden void

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

spare root
#

are the youtube and twitch links still not working?

wispy loom
#

The YouTube link is out of our hands, but Twitch is being looked into

spare root
#

rip

merry shard
#

is there a ticket in here?

stray marsh
marble mantleBOT
#

Hey, @merry shard

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

spare root
#

hey is there anyone who can help me either get what i payed for or help me with a refund?

wispy loom
marble mantleBOT
#

Hey, @spare root

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game
  • VIP transfer (If you bought for the wrong server)
  • Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

What we do not offer:

  • Refunds not according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
  • VIP transfer (Unless bought for the wrong server)
    Note: We used to transfer VIP within the first 7 days of buying but this has since been changed.

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

spare root
#

thank ya

void condor
#

@spare root If you hop in support I can help you with it also

#

Unless Luke has already responded of course

spare root
#

i havent gotten a response yet, joining support

#

Thank you guys for the help ❤️

void condor
#

Your very welcome

silent harness
#

how long will i have to wait to hear from my appeal, no rush was just curious as to why i got banned, don't even remember the last time i played rustoria, which is why im so confused

wispy loom
silent harness
stray marsh
silent harness
#

ok

#

my apeal was denied, but no reason, im still so confused?

hollow compass
#

Probs Irish with the admin abuse

zealous kettle
shy hemlock
#

i need a admin

#

idk wy i got banned

#

im not hacking

#

<@&415898423460626432>

hushed finch
#

!banappeal @shy hemlock

marble mantleBOT
#

Hey, @shy hemlock

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

shy hemlock
#

ik that i just need to discuss my ban with a admin

#

or the person who banned me

stray marsh
marble mantleBOT
shy hemlock
#

@stray marsh im back drag me

#

@stray marshi need to ask sum

#

3 months is 90 days

#

can i play base invaders if im banned in rustoria

stray marsh
shy hemlock
#

is rusty moose a affiliated sever or stevie

atomic frigate
#

Hey, why am i getting disconnected with the message "Hacking" when i try to join the server???

#

Zeus 5x eu

stray marsh
marble mantleBOT
#

Hey, @atomic frigate

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

atomic frigate
#

how long does a appeal usually take?

near halo
#

It can take 1-3 days for your appeal to be reviewed

atomic frigate
#

Okay thank you

main mauve
#

My ban was appealed yet I still can't connect to the server. What's going on?

stray marsh
main mauve
#

ty

mystic rose
#

need to speak witha admin cheater on 5x trio

spare widget
#

@mystic rose You’d want to send in a ticket in-game with “/ticket add (your report with details)” if you haven’t yet

mystic rose
#

i did

#

the kid has like 3 accs with game bans all with in 60 days

#

idk if u allow that on the servers or not

#

i can pm u one of his alts

spare widget
#

We don’t allow gamebanned alts within 180 days. You’d want to include that information in a ticket always though if possible

mystic rose
#

i can but isnt this a more direct way i did the ticket like half a hour ago an nothing so im not sure it says to come on here if needed

spare widget
#

DM and I’ll follow up with it 🙂

#

Just away from the PC for a sec but will be back asap

mystic rose
#

there banned

#

no way to get loot back on this server?

spare widget
#

Sorry, we don’t return items but I’m glad they’re banned then

mystic rose
#

All good ty

atomic frigate
#

if i get banned on one server am i banned on all rustoria servers then?

#

cuz i can still join the ukn server even tho im banned somehow on zeus 5x eu

torpid sleet
#

so if someone uses no recoil its chill?

#

some russian rando

stray marsh
marble mantleBOT
#

Hey, @torpid sleet

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wheat galleon
#

I was banned for racism, I have already rethought all my words and I want to get unbanned, but my first application was rejected, is there a chance for unbanning?

near halo
lone agate
#

Hello i boosted the server on 7/30 and have mot received access to the “booster” kit

stray marsh
atomic frigate
#

Hey, my appeal just got denied, can i atleast get the reason/proof you guys have that im so called ”hacking” because i dont hack so i dont know why im banned, this is bullshit man

exotic thistle
atomic frigate
exotic thistle
atomic frigate
exotic thistle
atomic frigate
#

I dont play vanilla is it same rules?

#

As modded

stray marsh
atomic frigate
#

I cant right now im on my Phone about to go to bed

atomic frigate
stray marsh
#

Absolutely

atomic frigate
#

Perfect, thank you!

#

Should i contact you before or just join waiting for support when i have Time? @stray marsh

stray marsh
#

Just shoot me a DM and we can figure it out then

atomic frigate
#

Great! Cya then

compact parcel
unreal anvil
#

me n my team died to a cheater eu 3x no bps siner clan

stray marsh
marble mantleBOT
#

Hey, @unreal anvil

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

unreal anvil
#

bro hes cheating rn he needs a ban

stray marsh
unreal anvil
#

sent please hurry and ban unfair and he keeps killing us with kits

near halo
#

yo i just hopped on with randoms and i got kicked for playing with a cheater

near halo
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
unreal anvil
#

please ban rapid

gaunt citrus
#

if you get disconnected for playing for a cheater are you perm banned? I didn’t know my teammate cheated

near halo
#

kicked

stray marsh
near halo
#

everytime i join back i get kicked

stray marsh
unreal anvil
#

put in a ticket they know where we are allways headshotting can you please ban bruh

near halo
gaunt citrus
unreal anvil
#

ok but its quite unfair getting kits lost

stray marsh
near halo
#

i sent a apparel

gaunt citrus
near halo
#

We got banned for playing with a cheater we didnt even know was cheating mann

near halo
marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

unreal anvil
#

admin pls get on like tf

compact parcel
unreal anvil
#

left server this is really bad service ngl im saying theres a cheater on your server and nothing being done

stray marsh
stray marsh
near halo
#

dang 18 servers

compact parcel
# unreal anvil left server this is really bad service ngl im saying theres a cheater on your se...

We can't take your word that someone is cheating (we need to confirm this ourselves), you sent a ticket only a few minutes ago and it has had an administrator looking into the situation nearly instantly after you sent a report.

If you'd like the issue to be addressed quickly, you should ensure you include the name of the user which you believe is cheating, and exactly what you believe the user is doing. This would allow the issue to be looked into and dealt with quicker.

gaunt citrus
#

we are in @stray marsh

unreal anvil
#

@compact parcel the sinner clan, idk which one is cheating i think 999 but they constantly headshot i even stood in a bush when they wasent on roof as soon as they come on headshot m2

compact parcel
unreal anvil
#

@compact parcel the sinner clan 999, either way they should all be banned for cheater association if you take a look you will believe, i put clan name and reason as i cant say who is cheating bc i dont know which one

compact parcel
#

And investigating users isn't something which can be done in only a few minutes because we have to ensure the user is actually cheating prior to taking action, as we do not want to false ban a user and I hope you understand that. We deal with every ticket as quickly as possible, but we can't have it done within a few minutes of a report 90% of the time

unreal anvil
#

when we was moving stuff as soon as we got half way they came in heli and killed us all headshots

glass trellis
#

hey i just bought supply drops for the wrong server can i get them switched over by chance?

#

i bought them for the regular 5x us server i need it switched to the solo duo trio 5x us server

dark radish
#

try and dm @balmy cypress about a refund/server switch

woeful night
#

@stray marsh https://steamcommunity.com/profiles/76561199040721643/home I complained on the morning of July 31, and there is no result up to now. I want to open up the land on the next file clearing day. Besides, I especially like to play with. co server and like to buy a VIP. I didn't know my teammates opened the software. I deeply realized my mistake and asked the administrator to give me a chance.

#

@stray marsh Please help me.

stray marsh
grave shell
#

yo

#

i just got banned and no info

spare widget
#

@grave shell Can you join Waiting for Support?

woeful night
#

@stray marsh Thank you

stray marsh
#

No problem mate

woeful night
#

@stray marsh Today is the fourth day, and there has been no reply to me.

glass trellis
#

so i messaged luke but got no response can anyone else help me

stray marsh
stray marsh
red wagon
#

I got told I was gonna be unbanned from all rustoria servers 2 days ago they told me 1 day and I’m still banned

#

So I need help plz

quiet marlin
#

found a cheater on us main

#

video evidence

near halo
marble mantleBOT
#

Hey, @quiet marlin

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

quiet marlin
#

i cant upload the clip to youtube cause my channel is terminated

near halo
#

!ticket @celest finch

marble mantleBOT
#

Hey, @celest finch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

quiet marlin
#

can i send it to you through discord?

#

the clip ^

celest finch
#

/ticket

marble mantleBOT
#

Hey, @celest finch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

quiet marlin
marble mantleBOT
#

Hey, @celest finch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
glass trellis
#

i still havent been helped can anyone help me?

void condor
#

@glass trellis Your issue should be resolved, please re-log in a safe place and they should be in your inventory on re-connection

glass trellis
#

@void condor i just loaded back in adn they are not in my inventory

void condor
#

Were you dead when you logged in?

glass trellis
#

yes ?

#

i logged out after i died then loaded back in and spawned