#support
1 messages · Page 1385 of 1
Go to (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps)
Then you'll find this in your folder
Delete it and then try to connect to the server.
Which server?
US-EU?
eu
Give me a min
ok
Here you go
Move that map file to this folders
C:\Program Files (x86)\Steam\steamapps\common\Rust\maps
wtf
did us long just go down??
wtf
is the wipe now in us long
it wasnt just me then?
Hey, @rotund salmon
Force wipe is the first Thursday of the month. At force wipes we wipe the following if applicable:
- Maps
- Blueprints
- Shop Points
The time of the force wipe is typically around 2PM EST / 7PM UK time.
Countdown timer for force wipe (1st April 2021) - https://a.chronus.eu/19B4CF8
did long just go down @rotund salmon ?
ty
thanks @torn sky
THIS SHIT DOSENT WORK
Are you sure you got it right?
what doesnt?
@fallen girder
and screen share to me
Drop the map file you downloaded to the **desktop. **
Then open the Rust map folder.
Drop the map file from the desktop into the Rust map folder
the folder dosent work
I can help you if you screen share to me
fuck this i couldnt do it and i just got raided and couldnt defend
why tf did it do that
@opal crane why does it dp that
do
I have no clue. Can be related to game files
...
can we get admin on zeus x5? aimboter running around
/report
Hey, @rotund salmon
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
anyway to remove something that was built that is no longer able to get deleted with hammer?
If you are on modded you can do /remove
But for vanilla no
i tried that and the hammer just moves in my inventory and the thing is still there
Once you do /remove it will unselect what ever you are holding. You just look at what you want to delete and click
ok thank you
is there any way i can get a private ticket or something
My friend got banned for hacking, but he doesn't ? Does VPN Ban you?
What does the ticket concern? 🙂
just a general question suited for an admin
think the vc option might be a good shot though
<@&274971100184576010> whyd i get banned for exceeding group limit? I was a trio
join waiting for support
^^ @pure shoal
<@&274971100184576010> I just got banned for 6 months and I want to play with my friends and I havent even played on your servers ever
!banappeal
Hey, @pulsar spoke
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
<@&274971100184576010> I did the ban appeal and it said that I wasnt banned.
send me your steam id
@mellow tundra
<@&274971100184576010>
sorry it took a bit i was doing something
You are not banned
when i go on the server it kicks me and says i am banned for 6m
<@&274971100184576010>
Is there anyway to get a refund on vip that I didnt know was autorenewing? i didnt play on the server for the wipe it renewed on
@sour fern Best thing to do would be to DM @balmy cypress about it. He's great with answering questions about all that and will get back to you as soon as he's available I'm sure
@pulsar spoke Are you sure it's not 6 minutes? EAC does that with timeouts sometimes with latency. You don't seem to banned from our servers though.
Thanks! @spare widget
np 🙂
hello
Hey, need any help?
!appeal
Hey, @small spade
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
On NA 3x No Bps is my clan allowed to create a hotel to house people without getting banned for teaming? We not giving each other anything and they would pay for rooms just wondering wanna be a phat roleplayer
Creating hotels is fine provided you do not defend/roam/raid with anyone in the hotel outside your clan
They cannot have building privilege either.
What if the hotel is getting raided and everyone who lives there defends?
That would be bannable as you are more than group limit
Only the ones who built the hotel (your clan) can defend
Ok thank you
can i change a sub for 1 month to a subscription?
@sterile garnet I don't believe you can change it after the fact- normally will have to pick it up as a subscription for the next one (at least to my understanding) but that's something worth asking @balmy cypress as he'll provide the 100% perfect answer for it. He deals with the VIP stuff so I'd recommend just sending him over a DM
awesome
also do you guys plan on releasing anymore vip slots for us long for forced? i know of about 50 people trying to purchase at the moment
That's not information we release in advance unfortunately
!vipstock
Hey, @lucid pendant
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
@strong meadow hey man i see you guys are in the 1st vc, i have a pretty urgent need for support i'd like to talk about in the 2nd vc if that's alright
dunno how the support system works on this server
what is the raid block cool down on US 10x
hey! i believe there is a 10 minute raid cool down
whys it so long ;/
hey how do i see if my ban appeal has been reviewed 🙂
Hey! Since you are verified, you will get a dm from our bot, but you can always check https://bans.rustoria.co/
WTF IT WAS DENIED
AHAHAHAH
RUSTORIA FKN SUCKS BRO
if theres a mod, PLEAAAAAAAAAAAASSSEEEEEEE tell me when i was banned for
what*
It should be in your ban reason when you try to connect to our servers. If your appeal was denied the decision is final
How do i appeal a ban
thank you
No problem
@wind egret the admins on rustoria are amazing compared to other servers so dunno what you did 😂
@strong meadow possible have a word whit you ?
Atleast you haven’t met the AU Rustafied admins who ban for legit no reason 😂
BRUH THATS LITERALLY RUSTORIA
i havent gotten a reason and have been banned for 2 months
i just want this to be over
Can you send me your steam64 ID please
steam64?
Hey, please appeal at bans.rustoria.co
Who handles the website design? the leaderboards website never opens for me, regardless of which browser I use, unless I wait 5-10minutes annd click "wait" on the This page is not responding error.
could you DM me with a bit more information so I can have it checked out?
join waiting for support
im in
aight, speaking with someone else
Hi, our Group was buying VIP today of EU Long, sadly it went out of Stock before everyone had it (especially our Main Builder doesn't have it) Would it be possible to change my VIP subscription to his Account? If so how (and are there any rules like can only be done within X hours of purchase or whatever)
yeah that shouldnt be a problem at all just message @balmy cypress your steam id, his steam id and tell him what you asked in here
Thanks, would it be fine to wait another day or two to see if it becomes available again or can it be only done until few hours after purchase? (I do not plan to login / play until wipe if that matters)
hmm im not really sure about that youd have to ask luke but ive transfered my vip a couple times to my friends
there shouldnt be a time limit it probably just gives your friend whatever time is left on your vip subscription, just dm luke and ask him to transfer it from your steam id to your friends
alright will do thanks
@echo elk try /auth in game
i got it working thank you though!
try giving it a couple of minute and if that doesnt work try relogging in the server
lmk if it still doesnt work
still doesnt work
nvm, there was a link to a battle metrics subscription that i thought was the rtg vip
walking L
how do i become verified
!verify @lavish creek
Hey, @lavish creek
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
ok i did all that
yes @tepid cradle
When I did /playtime
It said something about 200 of something
Like raffle entries or sum thing
yeah
What do I do with it
I believe its for #giveaways
Yo I need help RN There is a esper in the 5x he took our raid and he can see us through the incendiary flames when we try the camp by them I find it very hard to believe he can see us.
!report @rancid mica
Hey, @rancid mica
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
done pls help
How do I claim rewards for linking my account?
When I type in /auth it just days I’ve gotten them
Says
Let me know please
@rancid mica the best thing you can do is make a ticket and F7 report them
It says I’ve gotten the permissions and rewards but never got anything
must be a bug, /ticket it and report it
when does us long vip go up?
Hey, @lucid pendant
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
!appeal
Hey, @small spade
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Hey, what are some possible reasons that can cause me a wipe ban?
It should say when you try to login
Ive just got team banned and no one reviewed my appeal since a long while
Have you appealed on our website?
Hey, @small spade
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
this link
You will receive an answer on your appeal within max 3 business days
You can also relog to the website to check if you already received one
Hey if a cheater killed us, took our loot into a base, and immediately got banned by anti-cheat... is there anyway we can get our loot back?
Unfortunately no, admins do not interfere with gameplay. Sorry about that
ahh for sure, thanks anyways
Anytime 🙂
Hello im looking to talk with an admin about my friend @near halo
he got false banned on 10x for cheating couple of months ago
<@&274971100184576010>
76561199037533450
^his steam
Have him visit https://bans.rustoria.co/
@near halo he did it
Just checked something, seems that he was told to message Schaadt regarding his ban.
Not an admin but what do you need help with?
I cant join my clan
its hard to explain
could i come talk with you
hello
Are you able to join chit chats?
how do i tell if the person i reported got banned last night?
Does Rustoria authorize VPN use? If i don't use VPN, the ping is over 300M.
I need an official answer
If they are banned as a result of an ingame /ticket, you can see the reponse by typing /ticket list. If you did an F7 report, a message informing you that the player was banned will appear in your message inbox on the Rust title screen.
VPNs are permitted, but there is a chance the server will automatically ban you, if this happens and is not in combination with hacking / other cheating, then you can submit an appeal. Some of our players have to use a VPN to be able to play, and we respect that 🙂
!appeal
Hey, @small spade
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Perfect!
I'm not an admin but is there anyway I could help?
Few hours ago,my teammate disconnected with time out,when he connect ,it say player with hacker
Did he make a ban appeal?
Then he make a appeal,it said unbanned in next wipe
He not played with hacker
It’s same situation with last month,my another teammate got ban with same reason
It needs an admin to look into it
I am pretty sure he doesn’t play with hacker
If the response to his ban appeal was that he will be unbanned next wipe, then he will be unbanned next wipe, the decision is final and further appeals are not possible 🙂
Chat moderator said same thing in last month,and after an administrator look it,it’s unbanned
And said just vpn ban
So that’s the reason I asked a administrator to help
We understand that you are frustrated, but you need to wait for the admins to deal with it.
What was the ban reason when he logged in a month ago?
It’s my another teammate,he use vpn,and got vpn ban when he connected
can you be patient?
Yes, but when he tries to log in, does it says VPN, or playing with hackers?
The reason is Play with hackers
And he appealed, and got the response that he will be unbanned next wipe?
just then dont play w hackers 😄
Yes,because this situation already happened in last month,same ban reason for another teammate . And he did not do anything.
And what happened when this other team mate last month submitted a ban appeal?
Yes,same problem
I pretty sure it was vpn ban too
His steam id is 76561198801796983,if admin come,please look it,very appreciate
If your friend's appeal was denied, then it wasn't a VPN ban, and he will have to wait until next week, have a lovely day! 🙂
hmm
Playing w cheaters :DDDD what a bad boy
?
@torn sky
what's up?
@torn sky Where can I download the us long map?
@torn sky Where can I download the us long map?
@torn sky Where can I download the us long map?
Where can I download the map as well @torn sky @torn sky @torn sky
that's a few pings lol
you want the map for next wipe or the current one? @candid cipher
@torn sky ye
I need a website where I can download maps@torn sky
unfortunately we do not do that
@torn sky how can i unverify a account
!unlink
Hey, @lilac venture
To unlink your accounts, follow the steps below:
https://files.rustoria.co/s4k9G8qGZ5dQKnbSNnBqeEmQUAUy44PZ.mp4
ok thanks dababy
All VIP issues are handled by @balmy cypress Send him a DM, but be aware, VIP is not normally refunded where the service has been successfully used, and requests to cancel VIP are usually only considered when made shortly after purchase. 🙂
not looking to refund
Are you talking about cancelling a VIP subscription?
?cancel
Hey, @stone shale
To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4
it still says missing map file
It could be because you're connected with GeForce Now. You can try after the wipe 4PM UK
!appeal
Hey, @small spade
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
We'll try other solutions
ok
Uhm i was playing in the Us 3x and it says the server moved but i can't find it
!appeal
Hey, @severe hatch
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
@mellow tundra my friend got vpn ban,appeal doesn’t work when he appeal in bans rustoria,could u please look into it,his id is 76561198801796983
He just got time out,disconnect with server,when he try to reconnect,he got ban,the reason is playing with hacker
If your friend's appeal was denied, then it wasn't a VPN ban.
They will have to wait until next week.
It’s vpn ban
If your appeal was denied the decision is final.
fixed
Very appreciate
just got stream sniped by 3 different hackers after putting 25 hours into the game yesterday. Ruined all the fun for me
ingame do /ticket pls to report those players
i am sorry you run into those people but we can only investigate such players by being aware of them. Therefore we will need you do make a /ticket
i have done man. its pointless though they have multiple accounts. i banned them in my chat and they just kept coming back. freaking sucks because i was having a lot of fun.
@mellow tundra could u please look this one, 76561198413798161,same situation with that one,sorry for take too much of your time.
not vpn
Got it,thank u
I feel you but that can happen on any server. We just try to get rid of those people as fast as possible. Being streamsniped is something you will have to take care off by using a map overlay, a delay etc.
I understand man just wanted to vent a little.
understandable. but as i said we give our best to get give you the best experience while playing! Anyways. I hope you will enjoy your stay and future streams
Zeus?
When will the eu monthly vip be back in stock ?
!vipstock @near halo
Hey, @near halo
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
@rotund salmon do be looking thick
how much is VIP for RTG UKN only? what perks does it give?
There is a VIP description in the package.
Hey, @candid cipher
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
OK
APPEAL DENIED
YOUR APPEAL HAS BEEN DENIED. THIS DECISION IS FINAL AND IS NOT ABLE TO BE APPEALED. ????
oh, you gotta click on it, alright, thank you!
I can't use the appeal function!@violet dagger
That is what it says, correct
do you have any questions regarding that?
It means that we looked into your banappeal and denied it
@torn sky This is the last ban appeal. Sicario has lifted my ban!
so are you currently banned?
@torn sky I am now banned because of VPN! But I can't use the appeal function
you should be able to 10-15 minutes after getting banned
@torn sky Yes, I was just banned because of VPN problem
@torn sky I can log in in 15 minutes, can't I?
It was a long time ago that the rejected ban was lifted. You have lifted my ban
If you were just banned again you will have to wait 10-15 minutes to appeal your ban on the website
@near halo https://bans.rustoria.co/
But I can't use the website appeal function now! Why?
cause it takes 10-15 mins
OK
ive been banned for group limt but ive kicked a guy because he donest play with us anymore so i got a mate in insted
hello is vip avaliabe for all servers
!donatelink
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
johnloli
@rocky saffron We long don't have VIP. I've been waiting for five days and only got three
you can check it on our website @rocky saffron
we do not offer a global vip
oh just a suggestion u should offer global vip for like $25+ ez profit
i believe we are good the way it is right now but feel free to suggest it in #feedback-suggestions
How can i get support?
looking for help with a chat command, possible fix
/ticket
Hey, @forest urchin
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
What’s up?
@forest urchin No, no, this was a long time ago. The ban was lifted
Did you get banned again?
I need to file a new complaint now. I've just been banned because of VPN
@forest urchin I want to use the appeal function, but I can't use it
Im the picture you sent me
I’m confused your telling me all kinds of bans
You got vpn banned because someone already got banned on that ip your vpn uses
Who can solve my problem? You're not an administrator?
@forest urchin
Are the administrators sleeping?
If you’ll explain it to me I might be able to help
Your telling me you got banned then sent a picture saying you got unbanned, if you were unbanned what do you need to appeal about
@candid cipher Unbanned
Thanks sicario
@forest urchin I was just banned because of VPN!
Okay okay sicario said your unbanned
All right, I can use it
@violet dagger Can we add VIPs to us long? I've been waiting for 5 days to buy only 3 VIPs
@forest urchin Can we add VIPs to us long? I've been waiting for 5 days to buy only 3 VIPs
You are already unbanned
@violet dagger Well, thank you !!Can we add VIPs to us long? I've been waiting for 5 days to buy only 3 VIPs
?vipstock @candid cipher
Hey, @candid cipher
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
@violet dagger Yes, we long have no VIP to buy
Read the message please
I wait five days to buy only three!! It's too difficult
I can only slowly wait for others to be due!
Sadly that’s how it works sorry for any inconvenience
On us 3x no bps if agreed by all clans including the ones getting raided as its end of wipe are 2-3 clans allowed to team together to raid us for a bit of fun?
@obsidian blade is there any teaming rules on the server?
No, rules are rules regardless of the time in the wipe
Aww was gunna be lit
yo so im doing a bunker base where u place a floor flame and its meant to seal the bunker but when i destroyed the floor frame it didnt work
can someone help i can show pics or smt
why did us 10x wipe 2 times
i can show pics
@violet dagger could you answer my ban appeal plz?
Join waiting for support and I can have a look for you 🙂
The response time for an appeal is 1-3 days, when did you create your appeal? 🙂
why is my ping so high
do yk alot bout bunker designs?
3 days ago i think
theres smt wrong with my discord i gotta restart my pc
Did you check our website to see if the appeal got a response, or are you waiting for the bot to dm you? 🙂
No worries bro, I'll wait
ight thx
why is the fuckin ping so high on this server
Where on the website would be a message?
Which server are you playing on? 🙂
eu 10x no bp
Join my support call
I'll log in and take a look, you're EU based yeah?
yeah
are you sure your ping is good ?
I waiting in support when you have time
i shouldnt be
ye but it might not be the server it might just be you
it cant be me
ok
CAN someone chat restrict this guy already in rustoria trio god damm
what guy ?
don't worry some chat mod will mute him if he keeps spamming
@buoyant dawn you can also make a ticket
/ticket ingame
Hey, @buoyant dawn
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
and report him
I purchased a kit on a server a few days ago and i no longer play said server, is there anyway i could transfer the kit to a server i play or do i have to repurchase a kit on a different server?
It’s very unlikely you will be be able to transfer it. Sorry
/ticket
Hey, @sterile furnace
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Thats ok thank you Brogster ❤️
/ticket appeal
Hey, @sterile furnace
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket ban
Hey, @sterile furnace
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
! Luka you can use !appeal to appeal for a ban and use !ticket to report chaters.
Hey, @sterile furnace
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Haha no worries. We're here to help.
ahh i already appeal and it didnt work 😦 cause i doxxed a guy that doxxed me first i raged at the moment but it was the wrong thing
It got denied?
yes. really want an unban i legit typed rustoria on top on 3 pappers 😦
it is on top :D
ik
i have proof that ive been getting ddosed/doxxed and even fricking trying to swatt me 😦
i have screen shots
I'm sorry. If your appeal got rejected then that's our final decision.
Does the wipe get a day longer becayse of force wipe or is there a 1 day wipe inbetween friday and thursday (3x us btw)
The 3x usually skip friday.
no problem!
what do I do if the linking thing says google blocked it
None of the kits are working for me
Did you /auth in game
@neat pumice i need help rq
try to !verify
I'm actually a bit tied up rn, can't join vc, what's up? 🙂
idk which to pic i destroyed the wallas but they didnt fall
the roof tiles are floating on nothing? 0.0
dm me a picture of how they look and I'll try and help you
kk

if you connected steam you'll have to do /auth in game
!verify @scarlet hornet
Hey, @rotund salmon
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
i bought vip yesterday for US long. It shows in my purchases that i bought it, but its not showing a countdown for time remaining. should i be concerned about this ???
Is the VIP working?
@deft coral Hey Need any help?
yes
I can't voice right now. Would you like to text here instead?
sure, I created a ticket about a group exceeding the limit and they had a 6 man
And?
ticket 11
If you're asking me to review your ticket that's not possible. I believe only admins can see those.
oh ok
Just give it a little time.
alr cya
Have a good day 
@near halo Need any help? Can't voice chat at the moment.
Is it possible to text here instead?
Yeah I was banned today for “playing with hacker” but no one in my team is a hacker this happened to another member in my team too and no other members were banned just me and him
I requested a unban already just confused on the reason I was originally banned
Who got banned on your team?
Hello, if any game admin can help me out it would be good. I was unbanned today after submitting my ticket and again I have been banned for same reason.
He was banned for playing with hacker as well let me find his steam name real fast
Maddox 🙂 is his name and mine is Guppy
Were you using a VPN?
We were on rustoria us medium btw and neither of us were using vpn
Both from US
No other team members were banned so we’re just a bit confused
hm i supposed you'll have to wait for an admin to review your ban appeal.
takes 1-3 days. I will ask an admin though
correct
You too
!appeal
Hey, @near halo
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
<@&274971100184576010> are we gonna get our shit back lost 2 raids today because of server crashing and we were full deep 1 door of tc like fr
Not an admin - no, it's a game on a server you don't pay for. Chalk it up to shit happens and move on.
We understand your frustration but please understand that this happens to every server. The admins are working on it.
your funny ruined our wipe over a crash
and now they are gonna be able to raid us because the server crashed for a 2 time today both while we try and raid the same group
was fine the first time the second time is fucking pissing me off
I hear you man. It does suck. I'm sure they don't like the crashes either
@gray cradle what server?
EU?
us
why cant you guys pull your shit together
just the other day the server went down for 40 MINUTES
we just wiped 2 full teams just for the server to crash and they come back naked and loot us
dogshit ass servers
now they can sit on there roof with our kits
its getting fixed
you're not even an admin
^
i need proof
refael we got dc both times we go to raid this group
can we speak to someone relevant
i know but they said its getting fixed
and i need some compensation for this shit
Is it back on yet?
we cant just lose 100 rockets and brush it off
yea and they kille dus because of the dc
Please understand that this happens to all rust servers.
fix the fucking servers
its gonna go back down in 20 minutes so..
it happens so frequently
both times it dcs like wtf
bs
I just wanna get unbanned and play:(
!appeal @near halo
Hey, @near halo
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
sorry
@deft vapor @gray cradle Server never crashed
Feel free to go to https://discord.gg/vZmAYQFM
If you want to speak to someone relevant like an admin or head mod
our whole clan dced at the same time middle raid so if it didnt crash they dossed us
appeal denied
@violet dagger
i just want know why we got ban,but it say appeal denid
I mean it didn’t crash. And not everyone got kicked out
Probably kicked due to steam. After all it is Tuesday today
ok so our whole clan did
it sure is a coincidence
how half of the server all got kicked bc of steam
at the same time
and thats bullshit because now they are roof camping us when we killed all and were blowing tc door
no admin tell us why we got ban and it say play with hacker,tell me who use the hacker pls i want know then kick he out
pls tell me
Hi, seems like your question was lost in a wall of support text there, but if your ban appeal was denied, the case is considered closed. There's a good reason the admins don't reveal their evidence when dealing with bans and ban appeals.
cheater on trio 5x
!ticket @modern dew
Hey, @modern dew
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
The server crashed 30 minutes ago. You messaged in here like 10 minutes ago.
Not making a ticket mans is on here shitting on people lol
Tickets are the best way to report cheaters.
so you mean we dont know who use hacker then didnt tell us too
how then we know who use hacker?
If you were banned for playing with a hacker, then the hacker themselves will also have been banned 🙂
they ban for paly with hacker too then no one is band for use hacker
so we dont know who is hacker
and your didnt tell true
Chat mods don't have insight into ban reasoning either, so I can only speculate based on the limited information that you've given me, but irrespective of what you or I believe to be the case, the admins don't ban people for no reason, and if your appeal was denied, it was for good reason, and there's nothing you or I can do to change that. Have a great day 🙂
yo i bought a kit and it not showing up
/auth
Hey, @near halo
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Then try to claim your kits
i got banned for exceeding group limit but we were 3 in a trio server !appeal
I know try to auth and seeing if they show up
If it’s the pvp kit you gotta do /kit pvp+
@sweet matrix its not letting me ban appeal it says you dont seem to be banned
Double check if you're banned. Maybe you got unbanned already
im not just checked:(
Hi quick question will there be more vips for sell before force wipe?
!vipstock
Hey, @weary sand
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
ok thanks mate
There will be some #vanilla message
my ban appeal never got answered?
When did you submit the appeal?
me want unban me very sad
is teaming ban on zues 5x?
hey baby
If you are teaming with another team when your team is maxed then you will be temporarily banned for wipe.
you can be up to 8 on zues 5x if are more than 8 you will get banned .
@maiden talon I can't voice chat but I'd be happy to help you in this text channel. If you want you can wait a bit longer in the waiting room. 🙂
wait i have to wait 3 days till im unbanned or can i be unbanned sooner
We ask to allow 1-3 days for an appeal response, but it is possible you'll receive a response sooner, unless you've gotten an appeal response that says you will be unbanned in 3 days 🙂
a week or so ago
pls relog to the website then and check what your answer is
Servers fucking down
Mid raid
I stg if their metal kits fucking despawn
Cuz they rage logged mid raid and prolly started de spawning shit
I keep getting kicked from 5x server and i dont remember doing naything to break the rules or anythin...
The admins have been notified about the issue
Looking into trio
how long do you think it will be down
Admins are working on it. No ETA
@compact scaffold booting online
Server Booting up!
@mellow tundra Hello. I was playing on the server when a disconnect suddenly occurred and a notification was displayed I am a streamer on a twitch, I have never used any third-party software. I hope for your quick response. thanks
please see the private messages from me
@delicate dock Is this about a ban? If so -> https://bans.rustoria.co/
@spare widget can you buy peoples VIP slots?
you can buy a Vip slot when their vip expired
Does this happen on the start of a new day or to the minute they purchased?
can you see the map before it wipes
Sorry, but maps are only released on wipe in #wipe-feed
should be instant
roofcamper cheaters on US 5x no bps r6/r7
ingame do /ticket add to report a player/group to our admin team
@spare widget I did what you said. I hope for a quick response from your side
@delicate dock You've received a very quick response. Your ban appeal was denied.
Have a good day though otherwise
!appeal @pure pine
Hey, @pure pine
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
@spare widget Can you find out the reason for the ban? I am ready to pass any test
I stream on Twitch, never used any third-party software in my life
Whens force wipe
Hey, @proud timber
Force wipe is the first Thursday of the month. At force wipes we wipe the following if applicable:
- Maps
- Blueprints
- Shop Points
The time of the force wipe is typically around 2PM EST / 7PM UK time.
Countdown timer for force wipe (1st April 2021) - https://a.chronus.eu/19B4CF8
keep it in #general pls
@delicate dock You were banned for hacking- the same as your friend 😦 Feel free to DM me though if you'd like
when I try to link my youtube to rustoria, it says that "Google has blocked this app"
Stating "This app is blocked
This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access."
youtube is currently not working
you redeem the kit loyal without linking youtube aswell
Thanks, thats what I was going for
us long map vote a thing or na?
how do i verify in the discord
!rewards
Hey, @potent lion
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
that doesnt really help me, im in the steam already and do i have to do all the twitter twitch and youtube stuff to?
you don't need to do the 2nd part but make sure you did /auth ingame
its telling me i only have the steam one
linked any others?
all i linked was steam and discord
did you link the correct discord?
and every time i go to join a verified serrver it keeps saying i need to be verified in discord
yeah it looks like you aren't verified yet
well i would imagine so let me check
?auth
Hey, @potent lion
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
bruh snow
is it even remotely possible to get unbanned in the same wipe in which you were banned for teaming by the plugin IF there is proof that it was an accident?
if not let me know @potent lion
oh yeah its on the wrong one i submitted an unlink request
unlikely but it happens
perfect, if it is not unlinked by tomorrow pls message me
ok
So does the loyal kit mean I have to boost the server as well?
nope
only your social medias
Ive done all but it still says I do not have permission
If even there is a slight chance, can someone take a look at @acoustic linden 's case
and I /auth'd
did you do /auth ingame? give it like 10-15 mins and do /auth
Has you or your friend made a ban appeal?
He has
You can make one aswell, that would not hurt at all.
oh really? I wasn't part of their team nor was I banned, I just believe him that it was genuinely an accident based on what he is telling me.
ohhhhh
@dark radish can we talk
I mean we can, but I can't do anything about your ban
ok i still want you to hear this how can we talk
it is very unpleasant for me that the administration of this project does not want to understand the situation at all, but is simply banned. I will give this situation maximum publicity as a streamer in all possible resources. I value my time and reputation.
<@&274971100184576010>
Does your admin that appeal bans do his job
?
there is a guy hackin
ingame do /ticket pls
fly hackin an aimbot and other shit
kinda been waiting since october for just a response
i did
regarding?
just come look u can ban him rn
pls be patient
i won't be able to do that at all but an admin will have a look at your ticket asap
@barren temple did you appeal on here? https://bans.rustoria.co/
@distant ocean are you kidding? you accuse me of what I didn’t do. I have never used cheats in any game in my life
i have a vid of u fly hackin
guys take it to dms pls
just tell someone to go ban him he is legit hackin
Us Medium is down
its so obvious
@distant ocean send me private messages please
you're able to reconnect?
so if i get raided by hackers go i get my stuff back or no
No :/
The admins dont help anyone with getting their items back in such cases like yours.
where did they live?
Admins can not disclose that
neither do we
@distant ocean see private messages
smd bitch
admion
what's up?
aonr of the guys we have been fightning got banned
and i want his team banned for
cheeter aoc
go ahead and do a /ticket regarding his teammates
ingame
ok
pls do not troll in support. TY
Frosty, some cheaters have gotten smart and don't actually join teams with eachother, to bypass the Ban by Association
/ticket add
Hey, @graceful flare
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
That is what the /ticket is for 😉
if i applied for staff how will i receive feedback?
zune what is up with us medium???
should be up i believe
linked the wrong one mb
Zune, why don't you guys use the leaderboards to identify potential cheaters? Sorting by highest KD ratio on US medium 5-6 of the top 20 players have multiple VAC/Game bans with Rust account less than 300 hours
all g
in your dms
ok ty
A vac ban and many kills do not mean someone is cheating
also do low hours not mean he is cheating
is it bannable to leave a clan if one of our friends gets off and we make a new clan with a new friend????
for "exceeding group limit"
that is fine
if you remove yourself from all codes and tc's you should be fine
If the account is level 1, and has VAC and multiple game bans and less than 300 hours, seems high suspicious having a 38.33 KD ratio
suspicious? yes. 100% a cheater? no
but you can always make a /ticket ingame regarding this so our admins can have a look at it
what server were you playing on may i ask ?
solo/duo/trio 5x
eu or na ?
na
There is only a NA trio
uhhh before we got raided and before he left yes
i believe its only a wipe ban if the wipe is close no need to appeal
if you place a codelock/door and you did not pickup the look and someone else auths on the look there is 3+1 person authed on it which triggers a ban
what if you guess someones code
pls go ahead and appeal your ban on https://bans.rustoria.co/
your teammates aswell
same there
only on modded (with a group limit) of course not on vanilla
doesnt matter what the scenario is if more than 3 people have access to a codelock its an auto ban
Please do /ticket in game to report a cheater.
5x solo/duo/trio down again?
serve crashed
down again
Its booting.
<333
tryna send steam link
@brisk bluff Hey can we pm?
its up
Its already back up
hoppel
just about to get off what do ya need help with
ima send u my steam link bc i wanted you to see what popped up on my scren i have it clipped
how do i do ban appeal
? Wdym
by not cheating
i got banned for playing with a cheater
?
he said 7 days
it says some weird error code
then i shit talk now its perma
?banappeal @lime hound
Hey, @lime hound
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Sugar just make sure ya game files are good
so you played with a cheater, shit talked a staff
and expect to get unbanned
L O L O L
oh ya i need help
How can I help
it seems everytime i load into a rustoria server, i dc and lag while on it
any reason why?
Have you restarted your game?
@brisk bluff do you know why razorsharp got banned? he didnt even say anything bad, and yes i have its only rustoria servers
We can’t disclose information on other players bans, try to validate your game files and restart steam
well he can discuss his ban cause hes permed
and like i said its only rustoria servers no other server i have issues with
He can try to appeal on our website
he literally quoted "we pride ourselves on our server performance" omegalul, what is there to appeal?
He knows what he did
He can try to appeal online, that is his option
Complaining here will not help him
so because the servers cant stay up after saying "we pride ourselves on our server performance" yall ban him for yalls false advertisement
so quoting the servers words get you banned
good to know
😉
You’re friend caused his own downfall, don’t blame us for his idiotic actions 😉
can i blame yall for having doo doo server performance ?
arguing wont help anything, just appeal and zip it
dont blame me for ur garbage server performance
ur pc is just shit
performance is fine for all of us
I'm sorry mate, but no one is forcing you to play here. Find another server, bye.
i get 160 fps on literally all of the servers
60 ping and i am not even eu
its like playing on 400 ping
Last warning guys #general
You can argue all you want in there but this is not the place
whats up?
i just asked on the server im on if anyone can help me and the people i joined are cheating
i teamed with them and the one who is obvious was saying people were reporting him and stuff and then he said he got banned on another server and the appeal wasnt good enough
they are in a call with me rn
sadly just because someone is saying there cheating doesnt mean we can ban them for that
if you think there cheating dont play with them and /ticket them on the server there playing with
well can you look for a ticket that someone may have submitted about them
and i can be more evidence
I need help
us 10x
dont biggie because if you try to get evidence and play with them and they get banned, they will ban you too
wait no eu 10x
im a chat mod so i cant view tickets but make /tickets with there names and say they admitted to it and they may be hacking and someone will get to it
if you play with them and try to get evidence and they get banned you can get an accosiation ban even if your trying to help
i just left the clan
yeah
henry just make a ticket in game and thats all you can really do until an admin get to it
even if he killed 4 players doesnt mean hes cheating
hes auto locking on people lmao
he killed 2 players one inhip and the other i cant see but he didnt get only headshots on the people he killed
he could be cheating but he also could not be cause m2 is easy to use
just make tickets in game please and sadly gotta be patient
do you have any of the codes to there base
dumbass he killed the whole server
no offence or nothing but comon
this man has gotten 30 kills in the last 3 minutes
calling me a dumbass wont do anything lol i cant do nothing about it im a chat mod
so make a ticket, be patient, and dont go outta your base if you think hes cheating
i did
your good lol i dont take stuff personal but careful with other people on the staff team they get heated with that sum times
yeah ik i wish i could handle tickets i have all the free time in the world
no problem
every time im on this server and same w icefuse theres 20 cheaters
yeahh i think we only have like 5 admins and and the rest are higher ups that sum times dont even play
jesus
im in support can you help me out real quick
if its about the cheater, i cant help you any further then to make tickets
there is a player who has already been banned several times, including by facepunch and continues to play in rustoria
Congratulations on removing the hacker ban
not being rude but how do you know hes banned on several different servers
Yo just got kicked for being in a group more of three on your trio server.. but i wasnt.. is your bot broken?
any mods on for support? Rustoria 5x NoBP
I got banned for being in a group of 3 on trio server. But im a solo and have been solo all day? Why was I banned?
Is there a way to appeal?
/appeal
Hey, @forest urchin
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
thank you
Same here Vemzy i think there stuff is broken
might be a bug make an appeal on the website above please and thanks
cant buy vip for us main. it says "|7.99|~|lukedowding.payments@gmail.com"
whats up disco
@forest urchin I was banned for exceeding group limit of 3. The server crashed at 9:45pm-ish and rolled us back, at which point one of my clan mates was no longer able to access any code locks. I kicked him from the clan and re-added him and all 3 of us were banned. There has only been three of us during this wipe.
!appeal @upbeat egret
Hey, @upbeat egret
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
I sent an appeal as well and it said I am not banned.
Yo tried to appeal and it said im not banned
^ same but idk
