#support

1 messages · Page 1365 of 1

proper ether
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In the first time, I didn't have afk and I was directly time out. And in the second time, there were only 6 people in front of me, I was time out again, I would like to ask, are you guys doing this on purpose, I just don't have VIP, queuing up for 3 hours resulted in time out (rustoria. co medium )US Excuse me?
anyone answer me this????? pls pls pls pls

dense meteor
#

Bro just find another server, the admins just abuse powers to ban people when you buy VIP so they can sell more VIP slots

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Its pointless to play here

past pawn
crisp slate
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zypho i love u

ancient perch
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I don't get it. My team is mainly made up of people working from home, I was AFKing fish farming, and my team gets banned. There is a fundamental problem if you are going to ban someone, and not provide proof and or reason behind it. There is no excuse for this. If you ban someone for hacking, and they appeal, you should be able to provide your proof. You do not prove someone guilty without allowing them a trial.

jovial flicker
#

Is it possible for an admin to remove a base we raided like 7 hours ago it has no tc and the walls still havent started decaying yet but my wooden door on it has

near halo
#

How do I refund VIp

zealous kettle
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

ancient perch
#

@near halo Just do a chargeback if youre not happy with the service.

zealous kettle
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Hmm, wouldn't recommend a chargeback... that'd lead to a permanent ban.

hearty raft
ancient perch
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That doesnt sound right Spoofy.

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If a service is not provided, and cannot be provided properly, then a charge back should not lead to a perma ban.

crisp slate
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@zealous kettle

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can u come in the channel

near halo
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Spoofy, but the thing is, Me and my 3 mates decided to play on rustoria long with another team, they insided us today... We payed VIp so we could play with them

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is there anyway I could get my money back without getting perma ban?

zealous kettle
zealous kettle
ancient perch
#

How exactly do you prove that a digital good was provided? I work for a bank, seems rather hard to prove that when its investigated.

zealous kettle
crisp slate
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good server i guess

zealous kettle
crisp slate
#

rustoria us long

ancient perch
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So you are proving that an account was used on your end, but not where the money is coming from.

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So the account used could be owned by someone completely different than that of where the money came from, such as through a stolen steam ID, paypal or CC.

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Just sounds like it can lead to alot of trouble.

zealous kettle
ancient perch
#

Of course, but again according to your terms, that wouldnt matter. There are flaws in those terms is all I'm saying.

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I came from rustafied because I was tired of the ddosing and hackers, only to get banned today because my teammate was manually banned without any evidence provided to him.

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Doesnt sit well with a server we were excited to play on after all the reviews.

crisp slate
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/ticket

marble mantleBOT
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Hey, @crisp slate

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

zealous kettle
ancient perch
#

It auto declined. Not providing proof is a fundamental flaw.

hearty raft
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i messaged him @tough bane thanks

tacit cliff
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@hearty raft changing server

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why 🤔

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got something to hide

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?

ancient perch
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Rusts internal systems are capable of flagging and offering a ban reason. Server admins should as well. Otherwise there is no accountability.

zealous kettle
ancient perch
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"Hacking" is a very broad term.

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You have ESP, flyhack, spinhack, aimbot, etc.

haughty harbor
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btw spoofy the dude in the call is with mikebf

ancient perch
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"We have evidence that ESP was used"

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Is not saying much.

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In a court of law, you provide your evidence.

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Your accountability is not there otherwise.

zealous kettle
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Well unfortunately this is not the court of law, and like I said we have our reasons that we do not provide proof. But if you do not need any further support please move to #general.

ancient perch
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Accountability = 0

tropic zealot
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im frozen on the 10x for no reason

dusk sleet
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Can I talk to a admin about my ban

maiden umbra
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support

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im with @dusk sleet

viral jacinth
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76561198299429499 get vpn ban

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can you help me ?

haughty harbor
#

?banappeal

marble mantleBOT
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Hey, @haughty harbor

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

viral jacinth
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no one there?

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76561198299429499 get vpn ban

near halo
velvet plume
#

!appeal

haughty harbor
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?banappeal @velvet plume

marble mantleBOT
#

Hey, @velvet plume

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

velvet plume
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thanks baby girl

haughty harbor
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np

viral jacinth
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????????????????????

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76561198299429499 get vpn ban

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i need help!@!!!!!!!!!!!!!!!!!!

haughty harbor
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@viral jacinth chill out make a ban appeal

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?banappeal @viral jacinth

marble mantleBOT
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Hey, @viral jacinth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

zealous kettle
maiden umbra
#

hey @zealous kettle could u help me ?

dusk sleet
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76561198354225279

craggy cedar
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where can I make a player report to support?

hollow compass
marble mantleBOT
#

Hey, @craggy cedar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

lyric lava
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i made a ban appeal around a full day ago

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how do i check if it got acceptged

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accepted*

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or denied

hollow compass
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You can go back to the website, or if you have your Discord account linked you should get a dm with the update

lyric lava
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uh i think my discord is linked

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but ill check the website

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thankyou @hollow compass

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is any mod/admin avaliable to talk via voice about my appeal

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?

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ill be in waiting for support

haughty harbor
near halo
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@haughty harbor CAN YOU HELP ME

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Brother please

haughty harbor
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?

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with what

near halo
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You bought VIPs

haughty harbor
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?

near halo
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But I didn't get it

haughty harbor
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gonna have to message luke about it

near halo
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I've been trying for 7 hours

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There is nothing, please help me, brother

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The amount was deducted from PayPal

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But there are no VIPs

obsidian blade
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How long will it take for my in game ticket to be looked at

light geode
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admin

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i need an admin

past pawn
mystic sparrow
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can anyone look into a groupe in the 5x trio server, I just raided them and they had 4 people in the base

near halo
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Brother, I have been waiting for 7 hours, my brother

mystic sparrow
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the clan name is murku

near halo
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Brother please help me

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Ye are a company why not help me

past pawn
past pawn
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

past pawn
#

Luke is a busy man, just be patient please

marble mantleBOT
#

Hey, @mystic sparrow

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
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Luke does not answer

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Please brother please

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Brother, you are a company, why don't you help me

past pawn
near halo
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I hated the game

light geode
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i wanna report a guy from the EU 10x server he has stash finder and speed hack aim bot ect im in a discord call whit him now please get this scummy bitch banned
[1:13 AM]
he's name is bluuwuu

marble mantleBOT
#

Hey, @light geode

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

forest urchin
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if you can get any footage to help since your in a call with him

near halo
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I would like to report a person on EU 10x, evidently using an aimbot/wall hack
His name is Neoz?

white portal
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/ticket

marble mantleBOT
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Hey, @white portal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

grim parcel
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5x trio still wiping on saturday or later because of force wipe?

white portal
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yo i need help because i got banned for no reason and i need support

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can someone help me i just want to play

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and remove this bann

ripe rain
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Can I get unbanned I submitted a request to unban and haven't heard back

torpid tapir
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hard cheater name is VixCheeeeeee

ripe rain
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I put one in and waited a couple days and nothing happened and when I went to the site again it allowed me to put it in again. I am unsure if the first one didn't go through or maybe it is still being looked at?

past pawn
ripe rain
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I don't exactly remember

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It was also suppose to be an automatic unban after the wipe and it has wiped and im still banned

past pawn
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Anyways if youre still banned and but in an appeal it will get looked at. If you link your discord a bot will message you with a response.

thick yacht
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@balmy cypress

ripe rain
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ok

little coral
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need support

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i had red text pop up left screen

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im not sure if that invisible exploit is still a thing

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not trying to get banned for no reason again

ruby star
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@little coral most likely a rust problem you wont get banned for it. I would prob restart

little coral
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i got banned for it last time

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said i was exploiting a glitch that i didnt know about

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l0l

torn sky
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Verify your gamefiles, restart rust and you should be good @little coral

near halo
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😫

torn sky
placid depot
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speed and jump hacks lol

unborn gorge
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I have proof of hacker

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quad headshot me esp

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how can i report it correctly

grand geyser
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?report

marble mantleBOT
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Hey, @grand geyser

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

vital kayak
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Does the VIP come out with new slots every certain like 15mins or does it only come out once someones VIP Runs out and a space frees up

cyan kelp
#

!vipstock

marble mantleBOT
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Hey, @cyan kelp

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

cyan kelp
#

@vital kayak

torn sky
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@placid depot we don’t investigate players by calling those out in global chat or discord. Pls do a /ticket ingame to report a player and pair it with a F7 report. Also calling out people will only help the suspects. If they are aware of being suspected they will turn any software of for a bit or log off and join back later so admins can’t investigate them properly.

stark sleet
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why did the 3x no bp server just dc me

mellow tundra
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Looking into it

steel wagon
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ah u guys forgot to pay bills again

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and now my mini has to suffer :/

stark sleet
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@mellow tundra is it just 3x or all?

near halo
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loll

mellow tundra
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3x

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3x booting up

stark sleet
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okay

pure reef
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We need an admin

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People teaming in 5x NA

torn sky
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Ingame do /ticket pls @pure reef

pure reef
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Alright.

restive abyss
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/ticket

marble mantleBOT
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Hey, @restive abyss

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

open fjord
#

Админы хелп

torn sky
#

?

crude hinge
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how

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do i use my points

weak pivot
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there is cheater i did ticket

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and im wating in suppret

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been wating forever

crude hinge
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bruh

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<@&274971100184576010>

cyan kelp
marble mantleBOT
#

Rustoria has a unique loyalty system to increase our players' activity within our community. As you may know, we have an in-game command that everyone has access to which is /shop.You can purchase almost anything here with shop points. You will earn x amount of shop points for every hour you play. You can also earn extra shop points by following our social media accounts at https://rustoria.link/. Thank you for playing on Rustoria.

cyan kelp
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or /s

crude hinge
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for wha

echo venture
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#announcements

3x US's save corrupted and resulted in a map-wipe, I've obviously applied a backup from 13 minutes ago (just before crash, so minimal rollback) and it's booting back up now. Huge apologies about that one!

torn sky
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@crude hinge /s

crude hinge
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it

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says i gotta link stema

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steam in the game

torn sky
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Do /auth Ingame

steel wagon
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Might as well wipe it at this point :P

crude hinge
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im on the

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rustoria thing

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website

cyan kelp
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join steam group first then /auth in game

crude hinge
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i got it thxx

near halo
#

?

torn sky
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Would you mind keeping the topic of this channel? @near halo if there is anything I can help you with let me know. Otherwise feel free to use #general to chat with other people

steel wagon
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do we have to remake clans on 3x

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they're gone

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?

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or is it going to be fixed

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coz it's huge issue, teammate placed turrets down...

ripe rain
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alkon are u beiong serious rn

steel wagon
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my friend told me clans are gone

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idk

ripe rain
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this is imposterous

torn sky
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I’ll ask @steel wagon

abstract scroll
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I lost all my scrap

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because of server restart

torn sky
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!banappeal

marble mantleBOT
#

Hey, @tired goblet

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

ripe rain
#

@torn sky I was banned last REAL wipe ago for exceeding team limit which we did not do. So my team all had appealed and they all got accepted. I just appealed and got denied. One of the mods said that after wipe you will get auto unbanned but im still banned.

torn sky
#

Yes sir

torn sky
ripe rain
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i was already banned from last wipe and never got unbanned

torn sky
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You appealed the ban correct? And it got denied and you’re still banned right?

ripe rain
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yes but a mod said I would get auto unbanned by the end of the wipe which hasn't happened

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cause this all happened last wipe

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and so i waited

torn sky
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Usually you would for exceeding the teamlimit yes. But since you appealed and your appeal got denied you will stay banned

ripe rain
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forever

torn sky
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I can’t tell you that

steel wagon
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clan plugin no work

torn sky
ripe rain
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i guess the same shit will happen next week and so im guessing it is forever

torn sky
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I can’t tell you that. The way you told me what happened just doesn’t look like an accidentally exceeding the teamlimit. And an admin always has a good reason to denie your banappeal

ripe rain
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i mean my teammates that got banned for the exact same thing are unbanned and got appealed

torn sky
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Can take up to 3 days. Most likely with in 1 day

calm sky
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lul we got banned off 5x no bp for exceeding group limit with a3 man

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was it cuz we ran casino is that like illegal

torn sky
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Seems like you did something different. Anyways. Feel free to appeal your ban in a bit again

forest urchin
#

you can play if you have a vac ban that is at least 180 days old

torn sky
marble mantleBOT
#

Hey, @calm sky

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

forest urchin
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unless its a rust ban then no

calm sky
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Im just trying to know why i got banned

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like idc that i did

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its a 5x

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i just wanna know why

velvet plume
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being apart of @ripe rain's team i can say we all gto banned and unbanned, and he was the only one left out

torn sky
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we don’t provide you with that information @calm sky

torn sky
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@tired goblet if you are gamebanned we allow you to play on another account after 180 days

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Because of rust?

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Wouldn’t be the reason then

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@steel wagon Problem should be solved

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Sounds good

steel wagon
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yes I can sleep in peace xD

torn sky
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Thanks for letting us know

calm sky
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but how come only us 3 got banned that doesnt make any sense

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if we were exceeding limit how come more werent banned

velvet plume
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dont worry only 1 of you will get unbanned

calm sky
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im not gonna try and get unbanned on this server

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everyone is shit roofcampers lowkey

plush iris
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we were only a 2 man cause the other gguy was offline

torn sky
#

!banappeal

marble mantleBOT
#

Hey, @torn sky

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

pearl mica
#

@calm sky around 12 of us got banned and they refuse to say anything at all. 1 was accused of cheating, but they refuse to say what it was, or when, or anything at all.

torn sky
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@pearl mica you guys made an appeal?

sacred pulsar
#

Hello, im suscribed to youtube channel but the system isnt working...

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it doesnt recognize im suscribed

marble mantleBOT
#

Hey, @sacred pulsar

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

stark sleet
#

im in 2 clans right now for some reason and my whole clan cant open the doors in my base ( i placed asll doors)

torn sky
#

You will receive the kit loyal without linking YouTube aswell @sacred pulsar

torn sky
stark sleet
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not all

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some are afk

torn sky
#

The leader ?

stark sleet
#

im the leader

torn sky
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Mh. What does it mean by 2 clans?

sacred pulsar
#

@torn sky yeah but we are nmot receabing the extra points

pearl mica
#

@torn sky Yep. Insta declined for most. Legit no reason given at all. I get not giving up how you all do what you do, but here we have someone accused who we believe and we havent been provided even a what he is being accused of

stark sleet
#

i can end u a screenshot if u want

torn sky
#

No one will receive any points for YouTube currently @sacred pulsar

torn sky
stark sleet
sacred pulsar
#

oh okay, ty

stark sleet
#

okay

torn sky
#

@stark sleet I would suggest to leave the clan. All of your mates aswell and create a new clan quickly. But you will have to make sure you invite everyone to access all doors and tc

pearl mica
torn sky
torn sky
stark sleet
#

i will

granite orbit
#

What's happened to EU zues 5x¿????

cyan kelp
#

What is the problem on the zeus 5x?

near halo
#

Can a mod dm me

vague ember
#

bp on zues 5x

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is fucked

steady lance
#

who can help me about VIP thing

modern dew
#

any help from admin please ?

#

<@&274971100184576010>

crude hinge
#

-ticket

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help

#

we need to change our clan name

marble mantleBOT
#

Hey, @steady lance

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

cyan kelp
#

do /disband clan

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then create a new one

near halo
#

Cheat on eu 10x no bps

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cheating his tits off

haughty harbor
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

haughty harbor
#

danzh make a /ticket

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it will be looked into

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also f7 report him

near halo
#

Done

haughty harbor
#

@balmy cypress

near halo
#

mfw i get back online and got banned cause we built a casino😫

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fair enough tho

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how long does it take man

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hes been at it for 30 minutes

haughty harbor
#

did you make a ticket and f7 report it?

near halo
#

yes

golden marlin
#

multiple times

haughty harbor
#

k

near halo
#

Hes leaving now

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his gun broke

haughty harbor
#

then there is nothing more you or me can do but wait

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an admin will be looking into it shortly

sacred pulsar
#

Hello

#

i want to report 2 teams teaming in trio server x5 no bps

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5th and NGR

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they are raiding me as 6

marble mantleBOT
#

Hey, @sacred pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

sacred pulsar
#

/ticket

marble mantleBOT
#

Hey, @sacred pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

#

Hey, @sacred pulsar

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

languid frigate
#

3 dudes running around us 10x, 2 definitely esping, probably scripting if not aimbotting

marble mantleBOT
#

Hey, @languid frigate

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

wet venture
#

what are points used for?

haughty harbor
#

they are used for shops on modded servers 🙂

wet venture
#

so when i go to a shop i can use them? im lowkey confused lmaoo

haughty harbor
#

no its a shop system aka /shop

wet venture
#

ohh thanks so much

haughty harbor
#

np

wet venture
#

o no it says i cant do it cuz im not linked

#

i think its cuz i cant click the link its giving in chat

marble mantleBOT
#

Hey, @wet venture

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

wet venture
#

thank youu

verbal jackal
#

?vipissues @steep marlin

marble mantleBOT
#

Hey, @steep marlin

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

viral jacinth
#

76561198299429499 get vpn ban and Waiting for half a day,

#

can anyone help?????????pls

verbal jackal
#

?appeal @viral jacinth

marble mantleBOT
#

Hey, @viral jacinth

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

forest urchin
#

gonna have to be patient and wait for the appeal to get answered it can take 1-3 business days sorry for the inconvenience

viral jacinth
#

i did

forest urchin
#

^

viral jacinth
#

I applied and waited for half a day, still no management unban - -

forest urchin
#

1-3 business days

median kettle
#

Hey someone thats admin the eu 5x nobp just banned my friend for ban eveasion can someone help

forest urchin
#

takes time sometimes

viral jacinth
#

Our team's BPs are on this account and you're telling us it will take 1-3 days?

forest urchin
#

it can yes

median kettle
#

he eu 5x nobp just banned my friend for ban eveasion can someone help

#

The*

marble mantleBOT
#

Hey, @median kettle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

if i add a clan name in my name without actually being in the clan would i get banned

forest urchin
#

can take 1-3 business days

#

some get answered that day

forest urchin
#

not simply just for being tagged

#

gonna have to wait sorry

#

np

near halo
forest urchin
#

No you wouldnt

near halo
#

ok lol

#

ty

forest urchin
#

thats just ghosting

high vale
#

Hey I need a admin to help

steady lance
#

/ticket

marble mantleBOT
#

Hey, @steady lance

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

#

Hey, @high vale

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

hey any admins can you let me know if wipes tommrow still?

#

or mods

cyan kelp
#

it is tommorow

near halo
#

ah thanks

near kindle
#

plz help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#

this is new wipe eeeeeeeee

#

he is our bp accountttttttttttttttttttttt

cyan kelp
#

!banappeal

marble mantleBOT
#

Hey, @cyan kelp

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near kindle
#

already submitttedddddddddddd

cyan kelp
#

how long ago was ban

unique talon
#

yo i was banned for playing with ban evader but i was solo

#

and i havent ban evaded

near kindle
#

a day ago..☺️

forest urchin
cyan kelp
#

what were you banned for and do you believe it was a false ban?

unique talon
#

no, i had no other codes with anyone

eternal fern
#

Hello. i never play on this server but i cant join and play with my friends.
Steam ID: 76561198945246190
Can you help me? i bye VIP allready

forest urchin
marble mantleBOT
#

Hey, @unique talon

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near kindle
#

plzzzzzzzzzzzzzzzzzz

unique talon
#

thanks

#

<3

forest urchin
#

you need to apply for an appeal and be patient for a response

#

sorry

near kindle
#

alreadyyyyyyyyyyyyyyyy applied...

#

thousands scraps

#

account

forest urchin
#

when did you appeal

near kindle
#

said

#

yesterday

forest urchin
#

can take up to 1-3 business days

near kindle
#

lol he just seat in front of his computer

#

for whole day

#

trying to login.../

unique talon
#

yeah ur good

#

thanks dude

near kindle
#

is there any way for faster unban cuz vpn ban is too normal in this server

forest urchin
eternal fern
#

Hello. i never play on this server but i cant join and play with my friends.
Steam ID: 76561198945246190
Can you help me? i bye VIP allready.... WHY i banned?
i do https://bans.rustoria.co/
how can i get a refund for my subscription?

marble mantleBOT
#

Hey, @eternal fern

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

forest urchin
#

it takes time

eternal fern
#

pay for vip no takes times...

forest urchin
#

did you ever play on the server once you bought vip

eternal fern
#

Today I could not enter because of the queue, bought a VIP and could not enter. I haven't played here before

forest urchin
#

okay make a ban appeal and wait for a response

eternal fern
#

I did it already

forest urchin
#

luke handles vip issues youll have to wait for him to respond

calm dew
#

i want a refund on vip

forest urchin
marble mantleBOT
#

Hey, @calm dew

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

is there a way to change your vip to a subscription so it doesn't expire if your vip expires in a few days?

#

or do you just have to pray theres one for sale when it expires?

cyan kelp
#

not sure, but i dont think you can subscribe

elfin linden
#

whens next vip drop

cyan kelp
#

!vipstock

marble mantleBOT
#

Hey, @cyan kelp

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

tidal dew
#

why is billnye unbanned if he was playing with cheater

#

us medium

forest urchin
tidal dew
#

its kind of pathetic... i pay for vip expecting to have a good gaming experience and you guys unban people who are teamed with cheaters...

#

ive never heard of people getting unbanned when that happens

forest urchin
#

theres clearly a reason he got unbanned sorry

tidal dew
#

very interesting....

#

if theres a reason for unbans is there a rule list?

zealous kettle
#

What's it say when you join?

zealous kettle
tidal dew
#

if youre playing with a hacker, youre playing with a hacker case closed

forest urchin
#

for the last time there must have been a reason for him to get unbanned

#

whatever the reason a admin unbanned him and we cant disclose information about other peoples bans, sorry for any inconvenience

near halo
#

!vipstock

marble mantleBOT
#

Hey, @near halo

We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php

Do you have any further questions about this? Please ask in #support and we will be able to assist you!

tidal dew
#

i have a question for myself.. if i played with a cheater and got banned. why would i get banned

#

not talking about anyone else

zealous kettle
#

Situations change, end of story.

forest urchin
#

couldnt answer that if its a question for yourself

uncut rover
#

is it possible go change vip to another rustoria server?

zealous kettle
tidal dew
#

yall are pathetic bye

zealous kettle
runic axle
#

Administrator, are you there

tough bane
#

I am no admin but how may I help you?

slender trellis
#

how long is restart nuclear

winter quartz
#

are there slot machine on the us medium server?

tough bane
tough bane
winter quartz
#

ok

runic axle
#

My friend is forbidden to enter the server because of the network node. Can you help him solve the problem

tough bane
runic axle
#

Is .co us main

#

Hacking

tough bane
runic axle
#

He is a normal player

severe hatch
#

..

tough bane
#

yeah and therefore he should appeal there

glacial thorn
#

Can I get some help there is a hacker on the server

runic axle
#

I have already submitted the information. Please help me. Thank you

slender goblet
#

how to i contact customer support im vip but im waiting in a que whats up wit that

glacial thorn
#

Nevermind he got banned

runic axle
#

He was really banned because of the network node problem.

#

I'm a VIP user of this server. I won't cheat you

#

He steam id is 15319171084

eternal fern
#

Hey. where is Luke?

silk coral
#

@autumn knoll

candid condor
#

Is there slot machines?

near halo
#

yo

#

this dude at W1 in rustoria us main

#

is telling people hes going to come to their house, kill their whole family with an ar15 and rape them

verbal jackal
verbal jackal
tough bane
near halo
#

park i did

#

the man just told this guy hes going to rape his family and dox him, come to his house and kill him

twin hearth
#

How do i appeal a crossban?

verbal parcel
#

I bought queue skip today and its working but I keep lagging out and now I can't join the server at all. All other servers work except for the one I have queue skip for.

torn sky
void heath
#

How do i get ban apeal

#

Somebody wrongfully acused me while i was offline

hollow basin
#

Is it allowed to wall off monuments?

near halo
void heath
#

Its funny i got banned while afk lol

#

oof

#

what did you DO

#

it says when you load

#

in

#

they prolly are

#

yeah seems like vpn because it messes the server up by confusing the pings

near halo
#

Can i buy vip via the Steam URL ? if i dont have the Numbers just copyy his Steam URL ? for a friend

halcyon cove
#

are there any admins doing support vc's?

torn sky
#

Not the case

outer void
#

any admins

near halo
outer void
#

trying to make a report

#

its on the rustoria 10x us

torn sky
#

Ingame do /ticket @outer void

outer void
#

ok thanks should i leave the call?

torn sky
#

No need to be in it ^^ fell free to @ me if you have a question

outer void
#

ok

mighty granite
#

why my vip is gone whne i bought it 2 days ago?

near halo
near halo
#

An admin can say why im banned

marble mantleBOT
solemn robin
#

what the f is Ban Evasion ? Yup

near halo
#

76561198928080737

#

this is mi id

solemn robin
#

ok

balmy cypress
near halo
#

he say me that im hacking

#

im banned in all the servers

#

and this is me first time

torn sky
#

When did they got banned?

red furnace
#

if i did one time paypal buy it will only charge me once right?

spiral vapor
#

I need to send in a ticket. I gifted my friend vip but he allready had it. Can i refund it?

tough bane
spiral vapor
#

Hey @Luke. I gifted my friend a vip just afew min ago, but he allready had it. Can i refund it? MY steam id is
76561198018940736

#

@balmy cypress

near halo
near halo
#

how comes cargo isnt spawning in 10x eu?

torn sky
coral valve
#

How do you make a ticket?

near halo
#

aight

near halo
coral valve
#

/ticket

marble mantleBOT
#

Hey, @coral valve

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

coral valve
#

ah

#

ok

mighty granite
#

/ticket

marble mantleBOT
#

Hey, @mighty granite

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

gritty lantern
#

in eu 10x no bps my ornange name and kits dont sho

#

seems the same for everyone else in the server

near halo
thick vigil
#

why is 10x restarting

#

admin

balmy cypress
thick vigil
#

wait is it wiping then

near halo
#

are you guys fixing trains and cargo for 10x?

balmy cypress
#

Shouldn't be wiping nope

thick vigil
#

ok

#

bruh

#

maybe add in chat so its wiping in 600 seconds and restarting in 600 seconds

#

it makes it a little less confusion

near halo
#

also, kits arent working right?

balmy cypress
near halo
#

are all kits getting reset? so people with kit gods basically get them 4 times this wipe?

thick vigil
#

bruh can the admins make a back up save or something incase its wipes

near halo
#

it wont wipe

#

its a server restart

thick vigil
#

well thel that in chat peaople are spamming wipe

zealous kettle
#

They are just trolling

near halo
#

yea because they are guessing, but as luke has said, its not a wipe

#

is it gonna rollback a couple minutes or nah? if so then imma try and log on and get these kids on my roof lel

tough bane
#

Because it is a scheduled restart there should be no roleback

near halo
#

aight

mellow tundra
strong hare
#

Hi

#

How can we get our group approved?

tough bane
marble mantleBOT
#

Hey, @tough bane

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

jolly solstice
#

need help one of my friend was banned from .co us main because of vpn

warped kraken
#

?banappeal

marble mantleBOT
#

Hey, @warped kraken

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

jolly solstice
warped kraken
#

tell your friend to go to that website

jolly solstice
#

okay thanks

warped kraken
#

no problem

coral valve
#

i made a ticket ingame, how long does it take to respond? it's legit unplayable for me

reef pier
#

My internet went out in outpost safezone and i died and my body and the bag disappeared. Is that some mechanism that is supposed to prevent loot securing or something?

viral iron
#

Hey my friends VIP has disappeared from EU Long and they're now in a queue, steam ID is 76561199032516928

trim orbit
#

I have VIP on EU main but I'm currently in a 51 person queue?

#

Not had to queue at all since the wupe

#

*wipe

marble mantleBOT
#

Hey, @trim orbit

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

vestal junco
#

Hello! I play solo, and the ban got that I played with a cheater! How is this possible? If I play alone?

marble mantleBOT
#

Hey, @viral iron

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

marble mantleBOT
#

Hey, @vestal junco

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

vestal junco
warped kraken
#

go to that link

past pawn
vestal junco
#

I can't register there, I can't do it(

past pawn
#

You just log in with your steam account

vestal junco
#

I know. He writes me an error

reef pier
#

can i get a response?

carmine roost
#

gb]

past pawn
#

?appeal @ebon tangle

marble mantleBOT
#

Hey, @ebon tangle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

tough bane
rocky jetty
#

Why i be ban

past pawn
#

?vipissues @near sable

marble mantleBOT
#

Hey, @near sable

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

sweet matrix
coral valve
#

eu

balmy cypress
coral valve
#

no it wasnt a cheater report, my ping to the server is just REALLY weird

#

for like 10 mins, its 7 ping, then it will spike to 1k then back and forth

#

and only on this server

balmy cypress
#

Oh I see now. Your ticket was replied to. Are the ping spikes still happening now or has it stopped for the time being

coral valve
#

nope. still happening

#

I have no idea what to do

balmy cypress
#

Hmm, I will send a message over to someone who may be able to look into it a bit better than me, send me a DM and I'll update you once I hear back

west hinge
#

hi I created two tickets for suspected cheaters yesterday via /ticket

#

how can I check the progress of those?

rocky jetty
#

I need help administrator thans

past pawn
west hinge
#

awesome cheers

zealous kettle
near halo
#

hallo

#

i need help

reef pier
rocky jetty
#

Administrator please @lean cipher

haughty harbor
#

can i help you?

marble mantleBOT
#

Hey, @rocky jetty

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

I bought a VIP but didn't get it

past pawn
marble mantleBOT
#

Hey, @near halo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

lusty oar
#

Hey - are there slots machines at the outpost/bandit merge?

hollow peak
#

Bought a VIP to play Rustoria EU Long, when I start the game and attempt to load in I got "Disconnected: Banned: IP grabber" after the game finished loading. What's going on?

marble mantleBOT
#

Hey, @hollow peak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

any idea why i cant see through single armoured doors?

#

like does anyone know what i can change my settings to

forest urchin
junior cape
#

Chat modertator

#

why did i get banned from chaat

#

when i never been racist

#

what the hell?

#

im literally fighting racist people allll around the chat all wipes

#

and now i get banned >

forest urchin
#

you got banned in game?

#

or just from chat

calm bobcat
#

I want to report someone how do i do it i

verbal jackal
#

?report @calm bobcat

marble mantleBOT
#

Hey, @calm bobcat

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

heady vapor
#

I can't get the loyal thing because whenever I do the youtube link google blocks it and says its trying to access sensitive info

verbal jackal
#

?youtubelink @heady vapor

marble mantleBOT
#

Hey, @heady vapor

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

verbal jackal
#

You should still be able to redeem kit loyal.

heady vapor
#

Thanks

verbal jackal
#

🙂

heady vapor
#

ill restart my rust

#

and try it

verbal jackal
#

Make sure you do /auth after linking everything!

#

in-game!

calm bobcat
#

i got muted in chat on eu main for saying pakistan can i ask how that is racist

verbal jackal
#

?appeal

marble mantleBOT
#

Hey, @verbal jackal

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

verbal jackal
#

Use this to appeal mutes please!

near halo
#

Someone can help me

#

Im get banned in all the server of Rustoria

#

Buy i didnt play this server

hollow peak
#

Had something similar... Played like 30 mins yesterday with my friend, just diving in the sea and not interacting with anyone else. Then I suddenly got timed out. That was after having waited probably 3h in the queue. Then today I bought VIP to skip the queue only to find out I've been banned and the reason is IP grabber. Didn't even know what that thing is until I googled it and I'm 100% sure I'm not using anything like that.

near halo
#

Im banned by hacking

#

IT IS ASSUMED

hollow compass
#

?appeal

marble mantleBOT
#

Hey, @hollow compass

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

IM DO THIS

#

but i dont get a answer

hollow compass
#

Ok, you will just have to wait for an admin to review it.

near halo
#

i put this today

forest urchin
near halo
#

ahh, Ok

#

sorry

forest urchin
#

all good

lime kraken
#

admins

#

we need to talk

#

please

#

its super important

#

pleasse

tough bane
verbal jackal
#

It's been handled.

lime kraken
#

i need the owner of rustoria and head admins

#

i want to talk to the owner

#

im not having this

forest urchin
lime kraken
#

im banned for an alt when my main account is false game banned

#

i cant appeal it

verbal jackal
#

@lime kraken If you have been EAC banned, you'll have to follow through with Facepunch's way with getting unbanned.

lime kraken
#

and im now sueing facepunch

tough bane
lime kraken
#

i have viable legal evidence of eac and facepunch ignoring my emails and tickets

#

even though i have evidence of getting hacks

#

hacked

forest urchin
tight sparrow
#

when is eu long scheduled sever restart

torpid galleon
#

hello

#

any admins i can talk to

verbal jackal
#

Whats up? @torpid galleon I'm not an admin but I can try and help!

torpid galleon
#

i was on rustoria long and got flyhacked for some reason

#

i jumped into a rock and got flyhacked

verbal jackal
#

Thats a facepunch bug. Happens sometimes when you're climbing trees, and stuff like that.

torpid galleon
#

ik bro

#

but now i have queue

#

anyway i can get queue skipped

#

i was mid roaming

verbal jackal
#

Unfortunately that happens to a lot of players so you'll have to wait through queue just like everyone else.

hollow peak
#

Can someone tell why I've been banned for using IP grabber even when I'm not using one? Like what could be reason why that happened? Already filed a ban appeal but I'm worried since this is the first time something like this happened in rust.

marble mantleBOT
#

Hey, @hollow peak

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

near halo
#

If you think your ban was unjust visit that ^^^^^^^^^^^^

hollow peak
#

Sir, like I said I already did. Having actually just paid for a service I'm now not able to use is kind of frustration. And this being a support channel, I was kinda hoping someone would shed some light in why something like that would happen.

verbal jackal
#

Well, if you've sent an appeal into https://bans.rustoria.co and you've been falsely banned, then you'll be unbanned and you'll be able to use your perks. If you're not interested in appealing, please contact @balmy cypress with your steamID.

near halo
#

i joined the steam group but I dont have access to steam kit (please reply with a PING)

umbral fulcrum
#

is there a server restart schedule?

tough bane
crystal finch
#

hey! vip on eu main was supposed to be extended for an extra week, but mine has already ran out when i bought it on first day of bp wipe

umbral fulcrum
#

@tough bane no information about server restart

tough bane
crystal finch
mellow tundra
tough bane
#

?report @noble narwhal @near halo

marble mantleBOT
#

Hey, @noble narwhal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

shadow wharf
#

so apparently im banned on your servers for hacking but ive never hacked and i dont even think ive played your servers before

tough bane
shadow wharf
#

how long do you think that will take?

crystal finch
crimson notch
#

/ticket

marble mantleBOT
#

Hey, @crimson notch

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

slender goblet
#

i need some help been waitin 24 hour where is a mod please

hollow compass
#

!vipissues

marble mantleBOT
#

Hey, @hollow compass

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

bitter willow
#

I need help but idk where to go

hollow compass
supple echo
#

hello , renewed my VIP day of wipe succesffully , says its active now under the steam id im using , but upon logging in this morning it has me in a que now

bitter willow
#

I just started playing rust again and I logged into rustoria 3x us and it says I was banned. i only have like 80 hours on rust

marble mantleBOT
#

Hey, @supple echo

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

marble mantleBOT
#

Hey, @bitter willow

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

bitter willow
#

Is there a way I can appeal?

thick quiver
#

yo guys my home keeps getting removed when i try to teleport

supple echo
#

yea VIP issues @grand geyser

hollow compass
grand geyser
thick quiver
hollow compass
#

Ok, let me speak to someone real fast about this 🙂

thick quiver
#

sure

hollow compass
#

I would suggest using /ticket in game to make a ticket. Try to include as much detail as you can so the admins can help you

thick quiver
#

oke

bitter willow
#

I sent an appeal 😦

#

keep me updated on urs pls

reef frost
#

I NEED SUPPORT

#

any admins around???

#

i bought vip but its making me que?

near halo
#

Is it allowed to use glitches?

forest urchin
marble mantleBOT
#

Hey, @reef frost

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

hollow compass
near halo
#

Well if somebody uses glitches on the server

#

To get advantage

forest urchin
#

what glitches

forest urchin
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

The train speed glitch

#

We just did tunnels

#

And got run over lol

forest urchin
#

thats not a glitch

near halo
#

Ah aight

forest urchin
#

lol sorry

near halo
#

No problem lol

#

Just was curious about it

livid steppe
#

/ticket

marble mantleBOT
#

Hey, @livid steppe

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

arctic lily
#

/ticket

marble mantleBOT
#

Hey, @arctic lily

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

livid steppe
marble mantleBOT
#

Hey, @livid steppe

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

compact kayak
#

Hello! i did buy vip 2021-03-03 21:06:02 Rust VIP | EU Long £7.99 Active 26 days 23 hrs 33 mins 1 secs but when i join server iam in queue

hollow compass
compact kayak
#

Yea yesterday it was working now not anymore @hollow compass

viral sonnet
#

Ark4Life
#9597 pming telling to join other servers

hollow compass
hollow compass
viral sonnet
#

sure 1 sec

compact kayak
#

Okay @hollow compass thanks!

ebon charm
#

i need some help with vip

fading pebble
#

@unreal silo move me 😉

#

Zen

#

mission success

#

@waxen reef

upper lark
#

@hollow compass question

hollow compass
#

Sure!

upper lark
#

In us medium

#

If you have more then 8 can you still invite them to group

hollow compass
#

For the team UI?

upper lark
#

In a sense more or less will there green dots still show up

#

I know the UI for names caps at 8

hollow compass
#

Nope, max is 8. You can see the count in #oldserverinfo for all of Rustoria servers

torpid tapir
#

does it count as member swapping? i was planning on getting off for wipe and playing solo, but ended up joining back after about 10 mins, they had just invited someone but we just kicked him

hollow compass
#

Let me message someone about this. give me a second

hollow compass
torpid tapir
#

shiii

#

can i recieve a warning for it?

#

@hollow compass

untold compass
#

how i can appel unban?

hollow compass
marble mantleBOT
#

Hey, @untold compass

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

untold compass
#

!appeal

marble mantleBOT
#

Hey, @untold compass

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

hollow thicket
#

!appeal

marble mantleBOT
#

Hey, @hollow thicket

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

cursive ridge
#

/vipissues

hollow compass
marble mantleBOT
#

Hey, @cursive ridge

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

cursive ridge
marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

muted cliff
#

!vipissues

marble mantleBOT
#

Hey, @muted cliff

If you are having VIP issues, such as:

  • Queue skip not working
  • Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

near halo
#

hey i have a quick question can u drag me plz

haughty harbor
#

just type it

near halo
#

ok

#

This is about the tournaments

haughty harbor
#

base invaders?

near halo
#

How do you join? and when are they hosted?

#

yeah

haughty harbor
#

we cant help you

#

thats meant for there discord

near halo
#

yeah but

#

Rustoria is streaming rn

haughty harbor
#

yes

#

it is hosted by us

near halo
#

and the discord leads here

haughty harbor
#

but the chat mods arent the same in there discord

past pawn
#

You should find all info there

hidden ocean
#

can someone check tickets on 5xxx no bps please

#

were getting esped

eternal aurora
#

Server a bit laggy Rustoria Eu Main, moon walking and stuff

tough bane
nova marsh
#

<@&274971100184576010>

hidden ocean
#

can yall bann this gun already

tough bane
#

@nova marsh I am not an admin but how can I help you?

near halo
#

<@&274971100184576010> I want to get into the server and it says im banned for hacking what do i do?

tough bane
#

?banappeal @near halo

marble mantleBOT
#

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

nova marsh
#

@tough bane i got muted in the chat

hidden ocean
#

hey i need someone to ban acheatrew

tough bane
hidden ocean
#

did 30 mintues ago

tough bane
# hidden ocean did 30 mintues ago

Please be patient. All Rustoria Staff is doing this on volunteer level and got a real-life. Please be patient. Admins will take a look asap.

tough bane
nova marsh
#

atleast 9 more hours

tough bane
near halo
#

Can you look at my ban appeal. Im not sure why im baned because ive never been on a rustoria server but I wanna play with my friends

keen fog
#

How do I report someone?

tough bane
tough bane
marble mantleBOT
#

Hey, @keen fog

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

thanks @tough bane 😄

tough bane
indigo stag
#

Can I give my wipe vip to someone even though I bought vip? Since vip wasn’t available on Thursday for us main

tough bane
misty cape
#

!appeal

marble mantleBOT
#

Hey, @misty cape

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

torpid tapir
#

how is faze not banned if 2 of their members have been banned for cheating

#

on the us 10x

torn sky
#

do a /ticket ingame pls on that @torpid tapir

#

admins will have a look at it

molten aurora
#

Can i refund my VIP somehow...?

torn sky
ancient oracle
#

hello can I get help?

tough bane
ancient oracle
#

I randomly got banned for scripting

#

I dont even script and I played the server like only 3 times with some friends

tough bane
ancient oracle
#

oh no, didnt know there was a site

#

shall I go there now?

tough bane
#

yeah and please be patient for the response.

ancient oracle
#

gotcha, Ill submit one thank you.

tough bane
#

Admins will get a notification and you will get a pm from a bot or you can check the status later on the website again.

near halo
#

how do i check my ban appeal on the website?

tough bane
#

Just visit again on the link you appealed at 🙂

torpid tapir
#

FaZe clan is down terrible rn

#

@vocal raptor is one of the faze clan members lol

amber thorn
#

@torpid tapir

#

your a fat whale stfu

keen falcon
#

When i try to link my rustoria VIP to youtube it says this website is blocked

tough bane
keen falcon
#

what do i do

tough bane
marble mantleBOT
#

Hey, @keen falcon

Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.

keen falcon
#

So i spent 17 dollars for something im not gonna get

forest urchin
keen falcon
#

I will join

forest urchin
#

i moved you in

#

your mics muted in dis

keen falcon
#

wait a min

forest urchin
#

alright

forest linden
#

move me in with cappa and ggggg

keen falcon
#

ok try not

#

now

tough bane
#

?verify @vocal raptor

marble mantleBOT
#

Hey, @vocal raptor

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

thin horizon
#

Hey, I just re-upped my premium for US Medium - a couple of days ago, but I have a queue when trying to connect.

grand geyser
thin horizon
#

@grand geyser any idea how long it'll take to get sorted?

grand geyser
near halo
#

US long is insanely lagging right now

#

/ticket

marble mantleBOT
#

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

near halo
#

i need help

grand geyser
grand geyser
livid steppe
#

How can I report someone on the rtg aim training grounds, using /ticket doesnt work

marble mantleBOT
#

Hey, @livid steppe

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

livid steppe
#

doesnt work

opal rampart
#

/ticket

marble mantleBOT
#

Hey, @opal rampart

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.

fierce frigate
#

I need an admin

opal rampart
#

any admins\

grand geyser
#

@fierce frigate @opal rampart How can I help?

fierce frigate
#

there is a mic spamming guy yelling and earraping in game chat.

gilded steppe
#

admins

#

hello

#

I'm in support call, concerned because loot will despawn

grand geyser
gilded steppe
#

my friend dropped me loot in the top of train station, i can stream to show you. it is glitched and we can't pick it up

grand geyser
#

Please make a ticket in-game regarding that by typing /ticket add and do not call them out in the chat.

fierce frigate
#

omg the server is so laggy

craggy viper
#

I am banned for hacking apparently how do i get back in because ive never hacked in my life

marble mantleBOT
#

Hey, @craggy viper

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

wispy dirge
#

Are there any issues with clans at the moment?
I am unable to join any.

craggy viper
#

The website said i wasnt banned

#

but ingame it says otherwise

hollow compass
#

Did this ban just happen? are you logged in the right account

craggy viper
#

It happened probably 5 minutes ago

#

and i have lierally never hacked

#

in my life this makes no sense\

hollow compass
#

try to logout and logback in. Make sure its the right steam account

craggy viper
#

it is

#

i have not even picked up a gun on this server thomas this is bull dookie bro

#

Goddamm can i just getr unbanned this is ridicolous

wide moat
#

if anyone gets their shit stuck on the sairs and cant pick it up in the train station next to the elevator have someone corner you into the wall crouch and it should push you down enough to pick it up <@&274971100184576010>

hollow compass
hollow compass
wispy dirge
#

<@&274971100184576010>
Are there any issues with clans at the moment?
I am unable to join any.

hollow compass
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What do you mean clans?