In the first time, I didn't have afk and I was directly time out. And in the second time, there were only 6 people in front of me, I was time out again, I would like to ask, are you guys doing this on purpose, I just don't have VIP, queuing up for 3 hours resulted in time out (rustoria. co medium )US Excuse me?
anyone answer me this????? pls pls pls pls
#support
1 messages · Page 1365 of 1
Bro just find another server, the admins just abuse powers to ban people when you buy VIP so they can sell more VIP slots
Its pointless to play here
Looks like your internet issue. Make sure you're using a cable for a more stable connection. We definately don't do this on purpose.
zypho i love u
I don't get it. My team is mainly made up of people working from home, I was AFKing fish farming, and my team gets banned. There is a fundamental problem if you are going to ban someone, and not provide proof and or reason behind it. There is no excuse for this. If you ban someone for hacking, and they appeal, you should be able to provide your proof. You do not prove someone guilty without allowing them a trial.
Is it possible for an admin to remove a base we raided like 7 hours ago it has no tc and the walls still havent started decaying yet but my wooden door on it has
How do I refund VIp
!vipissues
Hey, @near halo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
@near halo Just do a chargeback if youre not happy with the service.
Hmm, wouldn't recommend a chargeback... that'd lead to a permanent ban.
❤️
That doesnt sound right Spoofy.
If a service is not provided, and cannot be provided properly, then a charge back should not lead to a perma ban.
Spoofy, but the thing is, Me and my 3 mates decided to play on rustoria long with another team, they insided us today... We payed VIp so we could play with them
is there anyway I could get my money back without getting perma ban?
https://spfy.lol/typ9xvezw88utcpqwzvk.png
Also, being insided is apart of the game - and it is not Rustoria's job to manage your money you made the conscious decision to purchase the product. But feel free to message @balmy cypress and he'll gladly explain/speak to you about the issue.
Can't talk right now, what do you need?
How exactly do you prove that a digital good was provided? I work for a bank, seems rather hard to prove that when its investigated.
Well say your purchase skip queue, if you join a server with a queue - you have used the product that you purchased since you were able to bypass the queue that other players still had to wait in.
just got time out for the 4 time in a row
good server i guess
What server?
rustoria us long
So you are proving that an account was used on your end, but not where the money is coming from.
So the account used could be owned by someone completely different than that of where the money came from, such as through a stolen steam ID, paypal or CC.
Just sounds like it can lead to alot of trouble.
I don't know much about the money side of things, but I do know that steam accounts are the owner's responsibilities not Rustoria's.
Of course, but again according to your terms, that wouldnt matter. There are flaws in those terms is all I'm saying.
I came from rustafied because I was tired of the ddosing and hackers, only to get banned today because my teammate was manually banned without any evidence provided to him.
Doesnt sit well with a server we were excited to play on after all the reviews.
/ticket
Hey, @crisp slate
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Feel free to message Luke with any questions about the TOS ect. but for your teams ban, admin's are not required to provide proof - just appeal on bans.rustoria.co, and we'll get to you as soon as possible.
It auto declined. Not providing proof is a fundamental flaw.
i messaged him @tough bane thanks
Rusts internal systems are capable of flagging and offering a ban reason. Server admins should as well. Otherwise there is no accountability.
Well the ban reason is stated in the ban message, but there are many reasons proof isn't provided.
btw spoofy the dude in the call is with mikebf
"We have evidence that ESP was used"
Is not saying much.
In a court of law, you provide your evidence.
Your accountability is not there otherwise.
Well unfortunately this is not the court of law, and like I said we have our reasons that we do not provide proof. But if you do not need any further support please move to #general.
Accountability = 0
im frozen on the 10x for no reason
Can I talk to a admin about my ban
?banappeal
Hey, @haughty harbor
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
wait a bit admins will look into it
!appeal
?banappeal @velvet plume
Hey, @velvet plume
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
thanks baby girl
np
????????????????????
76561198299429499 get vpn ban
i need help!@!!!!!!!!!!!!!!!!!!
Hey, @viral jacinth
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Just spoke to your friend, and am not going to repeat myself. Feel free to discuss everything with him, have a good day.
76561198354225279
where can I make a player report to support?
!ticket
Hey, @craggy cedar
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
i made a ban appeal around a full day ago
how do i check if it got acceptged
accepted*
or denied
You can go back to the website, or if you have your Discord account linked you should get a dm with the update
uh i think my discord is linked
but ill check the website
thankyou @hollow compass
is any mod/admin avaliable to talk via voice about my appeal
?
ill be in waiting for support
hi if there is something about your appeal you dont understand im willing to help you if you want 🙂
You bought VIPs
?
But I didn't get it
gonna have to message luke about it
I've been trying for 7 hours
There is nothing, please help me, brother
The amount was deducted from PayPal
But there are no VIPs
How long will it take for my in game ticket to be looked at
Luke is a busy man. Please be patient.
can anyone look into a groupe in the 5x trio server, I just raided them and they had 4 people in the base
Brother, I have been waiting for 7 hours, my brother
the clan name is murku
Anything i can help with?
?vipissues
Hey, @near halo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
Luke is a busy man, just be patient please
?ticket
Hey, @mystic sparrow
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Luke does not answer
Please brother please
Brother, you are a company, why don't you help me
He might be offline or sleeping, as i said your issue will be solved just be patient.
I hated the game
i wanna report a guy from the EU 10x server he has stash finder and speed hack aim bot ect im in a discord call whit him now please get this scummy bitch banned
[1:13 AM]
he's name is bluuwuu
/ticket
Hey, @light geode
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
if you can get any footage to help since your in a call with him
I would like to report a person on EU 10x, evidently using an aimbot/wall hack
His name is Neoz?
/ticket
Hey, @white portal
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
5x trio still wiping on saturday or later because of force wipe?
yo i need help because i got banned for no reason and i need support
can someone help me i just want to play
and remove this bann
Can I get unbanned I submitted a request to unban and haven't heard back
When did you appeal?
I put one in and waited a couple days and nothing happened and when I went to the site again it allowed me to put it in again. I am unsure if the first one didn't go through or maybe it is still being looked at?
Are you sure you were logged in on the right steam account? Appeals can take 1-3 days.
I don't exactly remember
It was also suppose to be an automatic unban after the wipe and it has wiped and im still banned
Anyways if youre still banned and but in an appeal it will get looked at. If you link your discord a bot will message you with a response.
@balmy cypress
ok
need support
i had red text pop up left screen
im not sure if that invisible exploit is still a thing
not trying to get banned for no reason again
@little coral most likely a rust problem you wont get banned for it. I would prob restart
i got banned for it last time
said i was exploiting a glitch that i didnt know about
l0l
Verify your gamefiles, restart rust and you should be good @little coral
😫
Anything I can help you with?
"Gabiu" US Main
https://medal.tv/clips/45729288/d13376oZr9s5
speed and jump hacks lol
?report
Hey, @grand geyser
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Does the VIP come out with new slots every certain like 15mins or does it only come out once someones VIP Runs out and a space frees up
!vipstock
Hey, @cyan kelp
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
@vital kayak
@placid depot we don’t investigate players by calling those out in global chat or discord. Pls do a /ticket ingame to report a player and pair it with a F7 report. Also calling out people will only help the suspects. If they are aware of being suspected they will turn any software of for a bit or log off and join back later so admins can’t investigate them properly.
why did the 3x no bp server just dc me
Looking into it
@mellow tundra is it just 3x or all?
loll
okay
Ingame do /ticket pls @pure reef
Alright.
/ticket
Hey, @restive abyss
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Админы хелп
?
!points
Rustoria has a unique loyalty system to increase our players' activity within our community. As you may know, we have an in-game command that everyone has access to which is /shop.You can purchase almost anything here with shop points. You will earn x amount of shop points for every hour you play. You can also earn extra shop points by following our social media accounts at https://rustoria.link/. Thank you for playing on Rustoria.
or /s
for wha
3x US's save corrupted and resulted in a map-wipe, I've obviously applied a backup from 13 minutes ago (just before crash, so minimal rollback) and it's booting back up now. Huge apologies about that one!
@crude hinge /s
Do /auth Ingame
Might as well wipe it at this point :P
join steam group first then /auth in game
i got it thxx
?
Would you mind keeping the topic of this channel? @near halo if there is anything I can help you with let me know. Otherwise feel free to use #general to chat with other people
do we have to remake clans on 3x
they're gone
?
or is it going to be fixed
coz it's huge issue, teammate placed turrets down...
alkon are u beiong serious rn
this is imposterous
I’ll ask @steel wagon
Sadly we don’t interfere with gameplay and can’t give you any stuff back
!banappeal
Hey, @tired goblet
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
@torn sky I was banned last REAL wipe ago for exceeding team limit which we did not do. So my team all had appealed and they all got accepted. I just appealed and got denied. One of the mods said that after wipe you will get auto unbanned but im still banned.
Yes sir
If your appeal has been denied you won’t be unbanned to next wipe. You will stay banned
i was already banned from last wipe and never got unbanned
You appealed the ban correct? And it got denied and you’re still banned right?
yes but a mod said I would get auto unbanned by the end of the wipe which hasn't happened
cause this all happened last wipe
and so i waited
Usually you would for exceeding the teamlimit yes. But since you appealed and your appeal got denied you will stay banned
forever
I can’t tell you that
clan plugin no work
Devs are aware
i guess the same shit will happen next week and so im guessing it is forever
I can’t tell you that. The way you told me what happened just doesn’t look like an accidentally exceeding the teamlimit. And an admin always has a good reason to denie your banappeal
i mean my teammates that got banned for the exact same thing are unbanned and got appealed
Can take up to 3 days. Most likely with in 1 day
lul we got banned off 5x no bp for exceeding group limit with a3 man
was it cuz we ran casino is that like illegal
Seems like you did something different. Anyways. Feel free to appeal your ban in a bit again
you can play if you have a vac ban that is at least 180 days old
!banappeal
Hey, @calm sky
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
unless its a rust ban then no
Im just trying to know why i got banned
like idc that i did
its a 5x
i just wanna know why
being apart of @ripe rain's team i can say we all gto banned and unbanned, and he was the only one left out
we don’t provide you with that information @calm sky
i can second this
@tired goblet if you are gamebanned we allow you to play on another account after 180 days
Because of rust?
Wouldn’t be the reason then
@steel wagon Problem should be solved
Sounds good
yes I can sleep in peace xD
Thanks for letting us know
but how come only us 3 got banned that doesnt make any sense
if we were exceeding limit how come more werent banned
dont worry only 1 of you will get unbanned
we were only a 2 man cause the other gguy was offline
!banappeal
Hey, @torn sky
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
@calm sky around 12 of us got banned and they refuse to say anything at all. 1 was accused of cheating, but they refuse to say what it was, or when, or anything at all.
Hello, im suscribed to youtube channel but the system isnt working...
it doesnt recognize im suscribed
!youtubelink
Hey, @sacred pulsar
Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.
im in 2 clans right now for some reason and my whole clan cant open the doors in my base ( i placed asll doors)
You will receive the kit loyal without linking YouTube aswell @sacred pulsar
Are all members online? @stark sleet
The leader ?
im the leader
Mh. What does it mean by 2 clans?
@torn sky yeah but we are nmot receabing the extra points
@torn sky Yep. Insta declined for most. Legit no reason given at all. I get not giving up how you all do what you do, but here we have someone accused who we believe and we havent been provided even a what he is being accused of
i can end u a screenshot if u want
No one will receive any points for YouTube currently @sacred pulsar
Feel free to dm me
oh okay, ty
okay
We don’t provide you guys with any evidence. If he got banned of our server and his and his teammates appeal got denied. They will stay banned
@stark sleet I would suggest to leave the clan. All of your mates aswell and create a new clan quickly. But you will have to make sure you invite everyone to access all doors and tc
I can understand not providing evidence, but not providing reason either really sucks. We all got VIP and spent sooooo much time to get out base up
I will try that ty
The reason should show up when you/they try to login to our servers
Let me know if you have any issues after that
i will
What's happened to EU zues 5x¿????
What is the problem on the zeus 5x?
Can a mod dm me
who can help me about VIP thing
Hey, @steady lance
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
/ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Done
@balmy cypress
mfw i get back online and got banned cause we built a casino😫
fair enough tho
how long does it take man
hes been at it for 30 minutes
did you make a ticket and f7 report it?
yes
multiple times
k
then there is nothing more you or me can do but wait
an admin will be looking into it shortly
Hello
i want to report 2 teams teaming in trio server x5 no bps
5th and NGR
they are raiding me as 6
Hey, @sacred pulsar
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket
Hey, @sacred pulsar
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Hey, @sacred pulsar
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
3 dudes running around us 10x, 2 definitely esping, probably scripting if not aimbotting
/ticket
Hey, @languid frigate
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
what are points used for?
they are used for shops on modded servers 🙂
so when i go to a shop i can use them? im lowkey confused lmaoo
no its a shop system aka /shop
ohh thanks so much
np
o no it says i cant do it cuz im not linked
i think its cuz i cant click the link its giving in chat
Hey, @wet venture
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
thank youu
?vipissues @steep marlin
Hey, @steep marlin
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
76561198299429499 get vpn ban and Waiting for half a day,
can anyone help?????????pls
?appeal @viral jacinth
Hey, @viral jacinth
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
gonna have to be patient and wait for the appeal to get answered it can take 1-3 business days sorry for the inconvenience
i did
^
I applied and waited for half a day, still no management unban - -
1-3 business days
Hey someone thats admin the eu 5x nobp just banned my friend for ban eveasion can someone help
takes time sometimes
Our team's BPs are on this account and you're telling us it will take 1-3 days?
it can yes
?appeal
Hey, @median kettle
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
if i add a clan name in my name without actually being in the clan would i get banned
No if a clan got banned anyone who has the codes to there door would get banned along with them
not simply just for being tagged
gonna have to wait sorry
np
thats not what i meant. lets say theres a clan called AVA. if i simply add [AVA] in my name without actually teaming with them would i get banned
No you wouldnt
thats just ghosting
Hey I need a admin to help
/ticket
Hey, @steady lance
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Hey, @high vale
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
it is tommorow
ah thanks
https://steamcommunity.com/profiles/76561198299429499/ got vpn banned , already submitted appeal, but waitttttttttttted tooooooooooo longggggggggggggggggggggggggg
plz help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
this is new wipe eeeeeeeee
he is our bp accountttttttttttttttttttttt
!banappeal
Hey, @cyan kelp
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
already submitttedddddddddddd
how long ago was ban
a day ago..☺️
did you have his base codes maybe to an airlock
what were you banned for and do you believe it was a false ban?
no, i had no other codes with anyone
Hello. i never play on this server but i cant join and play with my friends.
Steam ID: 76561198945246190
Can you help me? i bye VIP allready
?appeal
Hey, @unique talon
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
plzzzzzzzzzzzzzzzzzz
when did you appeal
can take up to 1-3 business days
is there any way for faster unban cuz vpn ban is too normal in this server
like i said your gonna have to be patient and wait for a response, takes up to 1-3 business days. sorry for any inconvenience
Hello. i never play on this server but i cant join and play with my friends.
Steam ID: 76561198945246190
Can you help me? i bye VIP allready.... WHY i banned?
i do https://bans.rustoria.co/
how can i get a refund for my subscription?
?vipissues
Hey, @eternal fern
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
hop into waiting for support
Luke did't answer me
it takes time
pay for vip no takes times...
did you ever play on the server once you bought vip
Today I could not enter because of the queue, bought a VIP and could not enter. I haven't played here before
okay make a ban appeal and wait for a response
I did it already
luke handles vip issues youll have to wait for him to respond
i want a refund on vip
?vipissues
Hey, @calm dew
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
is there a way to change your vip to a subscription so it doesn't expire if your vip expires in a few days?
or do you just have to pray theres one for sale when it expires?
not sure, but i dont think you can subscribe
whens next vip drop
!vipstock
Hey, @cyan kelp
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
not sure we cant disclose information about other players
its kind of pathetic... i pay for vip expecting to have a good gaming experience and you guys unban people who are teamed with cheaters...
ive never heard of people getting unbanned when that happens
theres clearly a reason he got unbanned sorry
What's it say when you join?
/rules in-game.
if youre playing with a hacker, youre playing with a hacker case closed
for the last time there must have been a reason for him to get unbanned
whatever the reason a admin unbanned him and we cant disclose information about other peoples bans, sorry for any inconvenience
!vipstock
Hey, @near halo
We do not disclose how many VIP slots are available.
Once a player's VIP expires, it will be available for anyone to buy.
You can see the availability of VIP on our website: https://donate.rustoria.co/index.php
Do you have any further questions about this? Please ask in #support and we will be able to assist you!
i have a question for myself.. if i played with a cheater and got banned. why would i get banned
not talking about anyone else
Situations change, end of story.
couldnt answer that if its a question for yourself
is it possible go change vip to another rustoria server?
Message @balmy cypress
yall are pathetic bye
Thanks for the feedback! Now move to #general if you no longer need support.
Administrator, are you there
I am no admin but how may I help you?
how long is restart nuclear
are there slot machine on the us medium server?
should be normally up to 5 minutes....
slot machines if i am correct are only spawnable by admins and we didn't do that so far.
ok
My friend is forbidden to enter the server because of the network node. Can you help him solve the problem
what error message does he get?
Tell him to appeal at https://bans.rustoria.co
He is a normal player
..
yeah and therefore he should appeal there
Can I get some help there is a hacker on the server
I have already submitted the information. Please help me. Thank you
how to i contact customer support im vip but im waiting in a que whats up wit that
Nevermind he got banned
He was really banned because of the network node problem.
I'm a VIP user of this server. I won't cheat you
He steam id is 15319171084
Hey. where is Luke?
@autumn knoll
Is there slot machines?
yo
this dude at W1 in rustoria us main
is telling people hes going to come to their house, kill their whole family with an ar15 and rape them
If they're not in the merged outpost, please make a ticket about them being missing so they can be looked at.
Please make a /ticket about them.
Slot machines can only be spawned by an admin and are not implemented into the actual gameplay so far.
park i did
the man just told this guy hes going to rape his family and dox him, come to his house and kill him
How do i appeal a crossban?
I bought queue skip today and its working but I keep lagging out and now I can't join the server at all. All other servers work except for the one I have queue skip for.
pls message @balmy cypress regarding that and include your steamid/steamprofile
Is it allowed to wall off monuments?
no
Its funny i got banned while afk lol
oof
what did you DO
it says when you load
in
they prolly are
yeah seems like vpn because it messes the server up by confusing the pings
Can i buy vip via the Steam URL ? if i dont have the Numbers just copyy his Steam URL ? for a friend
are there any admins doing support vc's?
You can get your friends steamID with the steamprofile link. Just go an a steamID Finder website on google.
Not the case
Thanks it worked
any admins
Not an admin but what do you need help with?
Ingame do /ticket @outer void
ok thanks should i leave the call?
No need to be in it ^^ fell free to @ me if you have a question
ok
why my vip is gone whne i bought it 2 days ago?
Message @balmy cypress if you are having vip issues. Include your steamid
An admin can say why im banned
Hey, @near halo
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
what the f is Ban Evasion ? 
Best to appeal that here: https://bans.rustoria.co/index
ok
You can also appeal here: https://bans.rustoria.co/index
When did they got banned?
if i did one time paypal buy it will only charge me once right?
correct
I need to send in a ticket. I gifted my friend vip but he allready had it. Can i refund it?
If you have issues regarding VIP please contact @balmy cypress with your steam64-id
Hey @Luke. I gifted my friend a vip just afew min ago, but he allready had it. Can i refund it? MY steam id is
76561198018940736
@balmy cypress
me?
how comes cargo isnt spawning in 10x eu?
Do a /ticket ingame regarding cargo
How do you make a ticket?
aight
@coral valve ^^
/ticket
Hey, @coral valve
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket
Hey, @mighty granite
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
in eu 10x no bps my ornange name and kits dont sho
seems the same for everyone else in the server
Please message @balmy cypress with your steamid
The developers are fixing a few issues that needed to be fixed
wait is it wiping then
are you guys fixing trains and cargo for 10x?
Shouldn't be wiping nope
ok
bruh
maybe add in chat so its wiping in 600 seconds and restarting in 600 seconds
it makes it a little less confusion
also, kits arent working right?
Yeah that is something being fixed on restart
are all kits getting reset? so people with kit gods basically get them 4 times this wipe?
bruh can the admins make a back up save or something incase its wipes
well thel that in chat peaople are spamming wipe
They are just trolling
yea because they are guessing, but as luke has said, its not a wipe
is it gonna rollback a couple minutes or nah? if so then imma try and log on and get these kids on my roof lel
Because it is a scheduled restart there should be no roleback
aight
Depends if its on our officials or not,
you mean verified?
Hey, @tough bane
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
need help one of my friend was banned from .co us main because of vpn
?banappeal
Hey, @warped kraken
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
tell your friend to go to that website
okay thanks
no problem
i made a ticket ingame, how long does it take to respond? it's legit unplayable for me
Which server?
My internet went out in outpost safezone and i died and my body and the bag disappeared. Is that some mechanism that is supposed to prevent loot securing or something?
Hey my friends VIP has disappeared from EU Long and they're now in a queue, steam ID is 76561199032516928
I have VIP on EU main but I'm currently in a 51 person queue?
Not had to queue at all since the wupe
*wipe
?vipissues
Hey, @trim orbit
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
Hello! I play solo, and the ban got that I played with a cheater! How is this possible? If I play alone?
?vipissues
Hey, @viral iron
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
?appeal
Hey, @vestal junco
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
What do I need to do?
Yeah just explain your issue there
I can't register there, I can't do it(
You just log in with your steam account
I know. He writes me an error
can i get a response?
gb]
Not sure, could be a bug. Unfortunately we dont retrieve loot. Im sorry.
?appeal @ebon tangle
Hey, @ebon tangle
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Actually there is a bug when someone dies in the savezone other people can loot them. But it should be fixed by Facepunch soon.
Why i be ban
?vipissues @near sable
Hey, @near sable
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
Did you make an F7 report?
no it wasnt a cheater report, my ping to the server is just REALLY weird
for like 10 mins, its 7 ping, then it will spike to 1k then back and forth
and only on this server
Oh I see now. Your ticket was replied to. Are the ping spikes still happening now or has it stopped for the time being
Hmm, I will send a message over to someone who may be able to look into it a bit better than me, send me a DM and I'll update you once I hear back
hi I created two tickets for suspected cheaters yesterday via /ticket
how can I check the progress of those?
I need help administrator thans
should be /ticket view command.
awesome cheers
Whatcha need?
my loot didnt spawn and i had full hp and like 100+ hunger
Administrator please @lean cipher
can i help you?
Hey, @rocky jetty
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
I bought a VIP but didn't get it
?vipissues
Hey, @near halo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
Hey - are there slots machines at the outpost/bandit merge?
Bought a VIP to play Rustoria EU Long, when I start the game and attempt to load in I got "Disconnected: Banned: IP grabber" after the game finished loading. What's going on?
!appeal
Hey, @hollow peak
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
any idea why i cant see through single armoured doors?
like does anyone know what i can change my settings to
On armoured doors they have hatches you can open and close to see through a bit, hold e and click close hatch
Chat modertator
why did i get banned from chaat
when i never been racist
what the hell?
im literally fighting racist people allll around the chat all wipes
and now i get banned >
I want to report someone how do i do it i
?report @calm bobcat
Hey, @calm bobcat
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
I can't get the loyal thing because whenever I do the youtube link google blocks it and says its trying to access sensitive info
?youtubelink @heady vapor
Hey, @heady vapor
Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.
You should still be able to redeem kit loyal.
Thanks
🙂
i got muted in chat on eu main for saying pakistan can i ask how that is racist
?appeal
Hey, @verbal jackal
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Use this to appeal mutes please!
Someone can help me
Im get banned in all the server of Rustoria
Buy i didnt play this server
Had something similar... Played like 30 mins yesterday with my friend, just diving in the sea and not interacting with anyone else. Then I suddenly got timed out. That was after having waited probably 3h in the queue. Then today I bought VIP to skip the queue only to find out I've been banned and the reason is IP grabber. Didn't even know what that thing is until I googled it and I'm 100% sure I'm not using anything like that.
?appeal
Hey, @hollow compass
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Ok, you will just have to wait for an admin to review it.
i put this today
ban appeals can take 1-3 business days sorry youll have to be patient
all good
How can i help you? (Just a chatmod)
It's been handled.
i need the owner of rustoria and head admins
i want to talk to the owner
im not having this
whys that?
@lime kraken If you have been EAC banned, you'll have to follow through with Facepunch's way with getting unbanned.
and im now sueing facepunch
gl 🙂
i have viable legal evidence of eac and facepunch ignoring my emails and tickets
even though i have evidence of getting hacks
hacked
even if its false you still have a game ban, using an alt account is against rules
when is eu long scheduled sever restart
Whats up? @torpid galleon I'm not an admin but I can try and help!
i was on rustoria long and got flyhacked for some reason
i jumped into a rock and got flyhacked
Thats a facepunch bug. Happens sometimes when you're climbing trees, and stuff like that.
Unfortunately that happens to a lot of players so you'll have to wait through queue just like everyone else.
Can someone tell why I've been banned for using IP grabber even when I'm not using one? Like what could be reason why that happened? Already filed a ban appeal but I'm worried since this is the first time something like this happened in rust.
?banappeal
Hey, @hollow peak
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
If you think your ban was unjust visit that ^^^^^^^^^^^^
Sir, like I said I already did. Having actually just paid for a service I'm now not able to use is kind of frustration. And this being a support channel, I was kinda hoping someone would shed some light in why something like that would happen.
Well, if you've sent an appeal into https://bans.rustoria.co and you've been falsely banned, then you'll be unbanned and you'll be able to use your perks. If you're not interested in appealing, please contact @balmy cypress with your steamID.
i joined the steam group but I dont have access to steam kit (please reply with a PING)
is there a server restart schedule?
Please check #oldserverinfo
hey! vip on eu main was supposed to be extended for an extra week, but mine has already ran out when i bought it on first day of bp wipe
@tough bane no information about server restart
sorry my bad. Should be 7am local time.
of last bp wipe, whats up with that?
It was extended by 2 days as stated in Ryan's announcement
?report @noble narwhal @near halo
Hey, @noble narwhal
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
so apparently im banned on your servers for hacking but ive never hacked and i dont even think ive played your servers before
If you want to appeal please visit https://bans.rustoria.co and fill in an appeal.
how long do you think that will take?
kind of weird since the issues lasted for more than that
/ticket
Hey, @crimson notch
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
i need some help been waitin 24 hour where is a mod please
!vipissues
Hey, @hollow compass
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
I need help but idk where to go
Hey, what seems to be the issue?
hello , renewed my VIP day of wipe succesffully , says its active now under the steam id im using , but upon logging in this morning it has me in a que now
I just started playing rust again and I logged into rustoria 3x us and it says I was banned. i only have like 80 hours on rust
?vipissues
Hey, @supple echo
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
?appeal
Hey, @bitter willow
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Is there a way I can appeal?
yo guys my home keeps getting removed when i try to teleport
yea VIP issues @grand geyser
What server are you on?
Please send a message to @balmy cypress with your steamid and the issue.
Eu rustoria.co 10x no BPs [L
@hollow compass
Ok, let me speak to someone real fast about this 🙂
sure
I would suggest using /ticket in game to make a ticket. Try to include as much detail as you can so the admins can help you
oke
Is it allowed to use glitches?
/vipissues
Hey, @reef frost
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
What do you mean?
what glitches
/ticket
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
thats not a glitch
Ah aight
lol sorry
/ticket
Hey, @livid steppe
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket
Hey, @arctic lily
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket Guy called big sharg is scripting im in a discord with him now and hes bragging about them, I just got him banned from ukn heres a picture of them and his steam id blob:https://imgur.com/4194ccd6-a586-436d-bec4-c946feb3095c 76561198296714416
Hey, @livid steppe
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
Hello! i did buy vip 2021-03-03 21:06:02 Rust VIP | EU Long £7.99 Active 26 days 23 hrs 33 mins 1 secs but when i join server iam in queue
Hey, have you tried to restart your game all ready?
Yea yesterday it was working now not anymore @hollow compass
Ark4Life
#9597 pming telling to join other servers
Ok, go ahead and DM @balmy cypress your steam ID and explain to him whats going on.
Do you need help getting your steam id
Could you pm me a screenshot
sure 1 sec
Okay @hollow compass thanks!
i need some help with vip
@hollow compass question
Sure!
For the team UI?
In a sense more or less will there green dots still show up
I know the UI for names caps at 8
Nope, max is 8. You can see the count in #oldserverinfo for all of Rustoria servers
does it count as member swapping? i was planning on getting off for wipe and playing solo, but ended up joining back after about 10 mins, they had just invited someone but we just kicked him
Let me message someone about this. give me a second
Just heard back, Yes that does count as swapping and breaks our rules.
how i can appel unban?
!appeal
Hey, @untold compass
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
!appeal
Hey, @untold compass
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
!appeal
Hey, @hollow thicket
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
/vipissues
!vipissues
Hey, @cursive ridge
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
tym, will do!
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
!vipissues
Hey, @muted cliff
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
hey i have a quick question can u drag me plz
just type it
base invaders?
and the discord leads here
but the chat mods arent the same in there discord
https://discord.gg/SddrUBQ This is the base invaders discord link.
You should find all info there
Server a bit laggy Rustoria Eu Main, moon walking and stuff
Already forwarded it 🙂
<@&274971100184576010>
can yall bann this gun already
@nova marsh I am not an admin but how can I help you?
<@&274971100184576010> I want to get into the server and it says im banned for hacking what do i do?
?banappeal @near halo
Hey, @near halo
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
@tough bane i got muted in the chat
hey i need someone to ban acheatrew
Please create a /ticket ingame in the global chat.
did 30 mintues ago
Please be patient. All Rustoria Staff is doing this on volunteer level and got a real-life. Please be patient. Admins will take a look asap.
How long will your mute be active?
atleast 9 more hours
OK then it's not a permanent ban. Please be patient and sit out your punishment ingame.
Can you look at my ban appeal. Im not sure why im baned because ive never been on a rustoria server but I wanna play with my friends
How do I report someone?
An admin will take a look at your appeal asap. Please be patient.
?report
Hey, @keen fog
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
thanks @tough bane 😄
You are welcome. Have a great time here 🙂
Can I give my wipe vip to someone even though I bought vip? Since vip wasn’t available on Thursday for us main
Sure you can. Please message @balmy cypress with your steamid and the player steamid that shall get your vip.
!appeal
Hey, @misty cape
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
how is faze not banned if 2 of their members have been banned for cheating
on the us 10x
Can i refund my VIP somehow...?
pls message @balmy cypress regarding this to avoid any chargeback bans or similar issues. pls include your steamid/steamprofile
hello can I get help?
Sure voice or pm?
I randomly got banned for scripting
I dont even script and I played the server like only 3 times with some friends
Did you already appeal under https://bans.rustoria.co ?
yeah and please be patient for the response.
gotcha, Ill submit one thank you.
Admins will get a notification and you will get a pm from a bot or you can check the status later on the website again.
how do i check my ban appeal on the website?
Just visit again on the link you appealed at 🙂
When i try to link my rustoria VIP to youtube it says this website is blocked
what do i do
Please create a /ticket ingame.
?youtubelink
Hey, @keen falcon
Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.
So i spent 17 dollars for something im not gonna get
join waiting for support ill get to you in a bit if you want
I will join
wait a min
alright
move me in with cappa and ggggg
?verify @vocal raptor
Hey, @vocal raptor
To receive points in-game, you will need to be verified.
To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!
Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.
Hey, I just re-upped my premium for US Medium - a couple of days ago, but I have a queue when trying to connect.
Please send a message to @balmy cypress and include your steamid in the message and exactly what's the issue.
@grand geyser any idea how long it'll take to get sorted?
It really depends if Luke is online now and how busy he is but he will answer to you whenever he's available for it.
Hey, @near halo
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
i need help
I've notified our devteam about it, thank you.
What's up?
How can I report someone on the rtg aim training grounds, using /ticket doesnt work
/ticket in game should work
Hey, @livid steppe
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
/ticket
Hey, @opal rampart
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
To include evidence in a ticket please use the following method:
- To attach screenshots, upload to a service like Imgur and include the link in your /ticket.
- To attach video evidence, upload to a service like Streamable or YouTube and include the link in your /ticket.
I need an admin
any admins\
@fierce frigate @opal rampart How can I help?
there is a mic spamming guy yelling and earraping in game chat.
We do not moderate voice chat in any way, sorry. You can turn voices off in your game settings.
my friend dropped me loot in the top of train station, i can stream to show you. it is glitched and we can't pick it up
It's possible that you are in safe zone?
Please make a ticket in-game regarding that by typing /ticket add and do not call them out in the chat.
omg the server is so laggy
I am banned for hacking apparently how do i get back in because ive never hacked in my life
!appeal
Hey, @craggy viper
To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/
If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.
Once you have submitted an appeal an administrator will look into it once they are available.
Are there any issues with clans at the moment?
I am unable to join any.
Did this ban just happen? are you logged in the right account
It happened probably 5 minutes ago
and i have lierally never hacked
in my life this makes no sense\
try to logout and logback in. Make sure its the right steam account
it is
i have not even picked up a gun on this server thomas this is bull dookie bro
Goddamm can i just getr unbanned this is ridicolous
if anyone gets their shit stuck on the sairs and cant pick it up in the train station next to the elevator have someone corner you into the wall crouch and it should push you down enough to pick it up <@&274971100184576010>
Can you send me your steam ID in dms
What exactly do you mean?
<@&274971100184576010>
Are there any issues with clans at the moment?
I am unable to join any.
What do you mean clans?