support

[near halo]

Hit he back arrow after you click join

[quiet mortar]

@near halo

[near halo]

What server?

5x duo

[quiet mortar]

trio 5x

[near halo]

single trio

US?

[verbal jackal]

?report

[marble mantle]

Hey, @verbal jackal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[stuck mantle]

*trio 5x us

[jade matrix]

still says join

even though when i click join it says im in it

[near halo]

hes been reported tons

[quiet mortar]

yes

[near halo]

Mind joining waiting for support?

[jade matrix]

sure

[verbal jackal]

Okay, please wait on an admin for that, from now on please don't openly call them out here or in-game just to make sure admins can check them out asap.

[stuck mantle]

i get banned for swimming in pool with more then 3 ppl but he doesnt lmao

[near halo]

lmao

[near halo]

F7 report him as well but the best thing to do it just /ticket him

[verbal jackal]

@quiet mortar I'm deleting your message so if they see this channel, they don't know. Just make sure you're using the correct reporting methods.

[near halo]

tf do I do

[verbal jackal]

?banappeal @near halo

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[near halo]

i got permed? it said one hour

it should be over

[neat basin]

---++++++++++++++++++++++++++++++++-----********************************************-*//

[near halo]

the timer ended

@verbal jackal

[verbal jackal]

Can you show me what it says in full?

[near halo]

yeah one sec

[storm raptor]

hi, I just bought VIP and was wondering if i get to see the map of a server the day before wipe

[verbal jackal]

We do not allow players to see maps before wipes. @storm raptor

[storm raptor]

ok ty

[near halo]

for reference I just said pakistan

[verbal jackal]

@near halo What that means is you'll be unbanned in a hour, if you feel as if your mute isn't justified, please visit https://bans.rustoria.co

[near halo]

its been an hour

[verbal jackal]

Visit that site and make a ban appeal then.

And try reconnecting in around 10-15 mins. @near halo

[near halo]

ok

[limpid umbra]

is really 10-15 min enough for appeal to be reviewed

[wide sorrel]

His name is Klug

he was saying the n word repeatedly in the video

[near halo]

Voice chat is not moderated unfortunately

US 5x is down

[signal nymph]

6x crashed

5x

[torn sky]

but feel free to make a /ticket ingame to let an admin have a look into it @wide sorrel

[signal nymph]

5X CRASHED

[wide sorrel]

so people can say whatever they want in voice chat?

[torn sky]

what server are you referring to?

[near halo]

us 5x

[spare widget]

It'll be coming back up asap

[signal nymph]

us 5x

[spare widget]

Sorry about that- just talked to one of the devs and it seemed like a Unity crash

[near halo]

You can always turn voices off ingame

[wide sorrel]

yo zen zen is there anything you can do about this

[spare widget]

Do about what?

[torn sky]

basically yes, since you can just simply turn off your voices ingame to avoid any bad experience. it would be really difficult for us to moderate VC

[spare widget]

Ah voice chat- they're right in that we do not moderate it.

[wide sorrel]

damn

[spare widget]

I feel ya but hopefully you can see how much of a nightmare it would be when a player can just temporarily disable it. Can be a pain, even with video. But if you see anything racist or against the rules in chat that isn't addressed, always can send in a ticket about that and we can check in on it

[torn sky]

^^

[near halo]

it crashed again

[signal nymph]

5x crashed again

[spare widget]

Looking- was connecting myself

[signal nymph]

why don’t i have kit loyal btw

i donated

[bleak ridge]

bruh i didnt even see it

[signal nymph]

zenzen

can u help w that

[spare widget]

Checking on that too

[bleak ridge]

i dont think its a donator kit

i thought loyal was for following them on everything

[signal nymph]

i bought pvp kit

[spare widget]

PVP kit doesn't have to do with Kit Loyal- but try to do /auth when you go back in-game after a few minutes @signal nymph

[shy solstice]

5X server keeps crashing smh...

[spare widget]

Aware 😦

Going back up

[near halo]

are all modded servers down?

[shy solstice]

nope

[bleak ridge]

no just 5x

[spare widget]

I think just the 5xUSNoBPs

Back up

[crimson badger]

can somone rev my ticket ( sorry for impatience

[tough pecan]

whats the command to give clanmates code access

[surreal stag]

when staff has time rusoria 3x cross teaming tickets were just made thanks ❤️

[crimson badger]

lol, coming from the teamer

#embarrasing

[surreal stag]

previous wiped stfu ur banned

[crimson badger]

yea

for nun

and ill be unbanned soon

[surreal stag]

added ticket to people who were just banned on rustoria 3x

[spare widget]

@surreal stag Going to DM

[meager schooner]

Cheap Rust Script#0708

[crimson badger]

\

LOL

[meager schooner]

what a loser

[mental bobcat]

ban him please

discord id 735283057518575707

lol

i aint see all the other ones

[crimson badger]

how do get a discord id

[hollow compass]

@<735283057518575707>

@true otter

@zealous kettle can u ban, sorry for ping

[mental bobcat]

yusef1x join chit chats ill screen share

hold on

i forgotr

give me a min

[meager schooner]

nobody is gonna buy those bro

[hollow compass]

byebye

[meager schooner]

nobody here wants to cheat

[fading pebble]

how much is redcard on 10x

[mental bobcat]

@crimson badger https://imgur.com/a/Ilvhwtb

[meager schooner]

sus or legit? spawned in and crouched all the way there

[drowsy mauve]

legit

[dry grove]

If you feel it was sus, you should report it by /ticket ingame. Rather safe than sorry

[meager schooner]

ight

i just think its sus because i did not see him once

or hear him

[drowsy mauve]

real of fake?

[meager schooner]

scam

[zealous kettle]

Yes, it's a scam

[drowsy mauve]

ok thx

[surreal stag]

made a ticket on rustoria 3x whenever staff got a time to check it out we cant get into our base cause i disbanded team by accident and turrets are shooting everyone

[fading pebble]

dont be dumb

its fake

@drowsy mauve

[verbal elbow]

i have a question about my vip mistake if any admin or who ever could help thanks

[sour pagoda]

Where do you put in a support ticket for an issue with the VIP

I had an active and paid monthly subscription for us main VIP but was still put in queue last Thursday. I thought that I may not have paid it so I bought a weekly wipe I just checked my account and I still have 11 days on the monthly one that didn't work and I was charged for it.

[dry grove]

?steamid @cerulean barn

[marble mantle]

Hey, @cerulean barn

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dry grove]

You should contact Luke if you have any issues with your VIP. Just be sure go provide your steamid or your steamlink when messaging him.

[sour pagoda]

How do I contact Luke

[dry grove]

Send him a message on discord.

[sour pagoda]

I don't see him

[dry grove]

Check you DMs.

[ornate wigeon]

there's 2 teams teaming in trio 5x

[near halo]

do /ticket ingame

[floral shore]

i need a mod

[crimson badger]

any admin can get to my appeal?

[near halo]

Whats up?

[floral shore]

i think there are 2 cheaters on the 10x

[wide sorrel]

can you not use smart alarms on trio 5x us?

[near halo]

Make a /ticket ingame

[near halo]

Yes but the rust + app doesnt work.

[wide sorrel]

is it down?

[near halo]

Its Rust+ currently only works for EU Main, EU Long, and 10x EU

[teal kestrel]

it working for me on the trio/duo/solo its strange tho becuase i dont need to setup any alarm and it always tells me when im getting offline raided

[subtle wren]

any adm,ins on?

i need to speak

[near halo]

Im not an admin but whats up?

[subtle wren]

i need admin lol

[near halo]

https://bans.rustoria.co/

[near halo]

Do /ingore ingame to block him from pming you

[lucid cove]

One message removed from a suspended account.

One message removed from a suspended account.

[near halo]

Admins look over all tickets, please be patient. Yours will get looked at eventually

[drowsy maple]

Can you guys do something about this moron spamming me? i dont even know who the hell he is

[near halo]

Do /ignore

[drowsy maple]

doesnt work he has some special character in name

[near halo]

Click on his name and go to his profile. Copy his name and paste it

[drowsy maple]

lol. after ignoring the guy now i cant type any commands in chat. /home doesnt work. ./home list, etc... all dont work now lolol

ok thjey work but the server doesnt tell me qany feedback in chat

i can /home , but it doersnt give me any feedback that anything is happening

just reconnected to server, still doesnt work

i right clicked his name in chat and clicked "mute"

clicking on his name and clicking profile brought me to Rustoria's profile. which is probably why it also muted Rustoria feedback when i muted him

how do i clear the ignore list?

[unreal silo]

Ah I think I know what happened. One sec dale I will DM you

[drowsy maple]

tyvm

Yeet, resolved. Rustoria admins are the best. thanks.

[visual vine]

can we get a map of eu main this time? that would be great

[tough bane]

I think that should not be the issue. I let you know if we get any further infos there why it did not work in the times before.

[hearty dirge]

we have a hacker on 5x

[atomic ice]

we have vid

and we can get more

[near halo]

Do /ticket ingame

[near halo]

Upload the video to youtube or streamable and include the link in your ticket.

[tough bane]

Ok, I was able to clear that situation. It should show up on this wipe if not we will post it

[hazy tide]

Is there a ban list? One players can see of other players?

[near halo]

Unfortunately no

[hazy tide]

well darn, that should be a thing

[torpid vortex]

I was just banned for playing with a hacker, what is weird is I havent been in a team for the last few days of wipe

how do I appeal? can I get unbanned? am I fucked?

[near halo]

visit https://bans.rustoria.co/

[rapid sage]

what

Who can tell me the phone number of the game developer

[torpid vortex]

Can I talk to a admin in the support channel?

[spare widget]

@torpid vortex What's up?

[real smelt]

!ticket

[marble mantle]

Hey, @real smelt

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[real smelt]

i was banned for hacking a while ago i would like to be unban can i get some help plz https://steamcommunity.com/profiles/76561199102705924/

[near halo]

Please visit https://bans.rustoria.co/

[real smelt]

i did that already where do i get my reply?

i did that like a week ago

[near halo]

On the website.

[real smelt]

wait nvm im unbanned already sorry man

[near halo]

All good!

[outer moss]

rocky you best not be hacking again clown bean

but good workl on the appeal

[steel marten]

cheaters on us medium tickets open but i know they dont work

[tough bane]

Did you get a ticket id in response as you created the ticket?

[steel marten]

no its just every time i report someone its "we dont believe they are cheating" then 3 weeks later i get a message from EAC

[tough bane]

Sorry to hear that, so you got no issue with sending in the report, but the response does not make you happy though.

[steel marten]

very frustrating

ive been right every time ive complained so far

[arctic sapphire]

can you still apply for staff if you have been banned for cycling members? (chatmod)

cuz ive waited for a response from logan for about 2 weeks

[near halo]

Yes you can still apply. As long as you dont have any game banned accounts

[arctic sapphire]

i dont, thank you

but ive waited for about 2 weeks for logan to respond but no answer, what should i do? should i apply a new one?

[near halo]

Message @balmy cypress

[arctic sapphire]

i meant luke haha

i have already messaged him privately

sstill no respond

i messaged him 9 days ago privately to luke

@near halo is there no one else that handles staff managements?

[near halo]

Be patient. Luke is a very busy man but tries to respond to everyone.

[arctic sapphire]

alright man

[near halo]

If its been 9 days, go ahead and message him again

[hot marsh]

!ticket

[marble mantle]

Hey, @hot marsh

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[icy ruin]

may I speak to an admin please

my teammates got vpn banned again his id is 76561198355490200

could you look into it please

@oak iron @echo venture

@spare widget

[near halo]

Have him visit https://bans.rustoria.co/ please

[icy ruin]

He did but no response from admin so far

and most of the time the appeal was denied and I had to come to discord for help

[near halo]

Admins review every appeal. Please be patient

[icy ruin]

sure

[mortal sable]

Hey guys, I cant download the map(only rustoria, another servers with custom map works) and can play only when my fiend sand me a .map file, smb know how to fix that?

Disconnected: Couldn't Download Level: mapname (HTTP/1.1 404 Not Found)

[near halo]

?mapfiles

[marble mantle]

Hey, @mortal sable

If you are received the Disconenction message World File Mismatch error
then follow this step:

Head over to this folder (C:\Program Files (x86)\Steam\steamapps\common\Rust\maps) and find the procedural map which it should give you in the disconnection message and delete it and try connect then.

[near halo]

Should be same issue

[mortal sable]

I already do it, problem that I cant even start download the map, I cant fix that

[near halo]

Looking into it

[golden mauve]

There is no response to my appeal. Where can I see it. It's been several days

[near halo]

On the website https://bans.rustoria.co/

[golden mauve]

I have filed an appeal and I want to know who will reply to me! It's been several days

[near halo]

Check the website. The response to your appeal is on there

[golden mauve]

The appeal was rejected. Is there no reason? I have only played a few days after purchasing the genuine game. Why!

https://steamcommunity.com/profiles/76561198815678687/

！！！！！！！！

[near halo]

If your appeal has been rejected we cannot help you. You will have to dm an admin.

[golden mauve]

? ? ? ? ? Who to look for

💩 💩 💩

[smoky hedge]

76561198353474340
VPN ban can you help pls?

[near halo]

visit https://bans.rustoria.co/

[smoky hedge]

its my teammate who is banned and i cant appeal for him

He doesnt know english so he cant really make a ticket

can i not make a ticket for him?

[near halo]

Make sure you are using the right steam account and if he was banned recently, give it a few minutes before trying to appeal

[tough bane]

Your teammate has to appeal himself.

[astral salmon]

For what i was banned?

[near halo]

It will give you a reason when you try reconnecting

[astral salmon]

@near halo its says advertising

[near halo]

If you think were wrongfully banned, visit https://bans.rustoria.co/

[nova marlin]

i got vpn ban again

[near halo]

Visit https://bans.rustoria.co/

[astral salmon]

@near halo The Steam was removed family sharing, so i cant play no more with my main

[golden mauve]

My appeal was rejected, who can resolve it?？？？

[near halo]

If your appeal was rejected, we cannot help you. Dm an admin if you have more questions

[astral salmon]

@near halo The Steam was removed family sharing, so i cant play with my main, and now im playing with other acc

[near halo]

Thats a facepunch issue, not Rustoria. We cannot help you with that

[astral salmon]

@near halo mby i got banned for multiple acc?

from rustoria

[nova marlin]

I've appealed

[near halo]

You said you got banned for advertisting. If you think you got wrongfully banned, visit https://bans.rustoria.co/

[golden mauve]

Which management is active

[near halo]

Look at the members on the right side of discord

[golden mauve]

No reply, are sleeping?

[tough bane]

The complete Rustoria Team is on volunteer basis. Please keep in mind, that they got jobs or family in real life and that has top notch priority. Be patient.

[golden mauve]

OK

[near halo]

i need an admin my door is fucked

eu long

[finite oak]

yeah so... basically i landed a heli somewhere... but the theres an invisible barrier there so my items are stuck

[tough bane]

@near halo @finite oak We do not intervene into gameplay. Please report these bugs/issues to Facepunch via F7. Thank you

[finite oak]

ok ty

[near halo]

no

why cant you help me

[hot falcon]

Rustoria Zeus 5x EU btw

[tough bane]

@hot falcon Thanks for letting us know. Please do /ignore on him/her aswell.

[hot falcon]

yeah

imagine being this upset??? hahahaha

[steel seal]

imagine being upset over someone calling u the n word in chat hahaha

[tough bane]

@hot falcon again please ignore him here in discord.

[sour pagoda]

I was charged for monthly us main VIP a few weeks ago. I tried to join last week and I've got put in a 300-person queue. I figured I must have read my bank statement wrong so I bought a week vip. I just checked to make sure I'll have VIP for today and my monthly VIP still has 11 days on it which means it didn't work last week and I was forced to pay for VIP I already had.

[tough bane]

?vipissue @sour pagoda

[marble mantle]

Hey, @sour pagoda

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[ebon lily]

Hey, before I take the band off the server

I played with Hacker

I do not know him

How do I unlock a band?

[meager schooner]

are you banned?

and you want to be unbanned?

[ebon lily]

yes

@meager schooner

[meager schooner]

please visit https://bans.rustoria.co/ @ebon lily

[steel seal]

@meager schooner who tf is that in ur pfp

[meager schooner]

LOL im not sure, but lets not chat in support. we can go to #general if you want to talk

[rocky notch]

i got clips of a cheater

[meager schooner]

upload them to a /ticket in game

[rocky notch]

okkkkk

[meager schooner]

via youtube or streamable link

[rocky notch]

i will

one sec

[meager schooner]

no rush

[near halo]

help

[meager schooner]

have you been helped?

[tough bane]

yeah 😄

[meager schooner]

good!

[near halo]

Hi, i joind and i dont know how ro verefie

can someone help me

[tough bane]

?verify

[marble mantle]

Hey, @tough bane

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.link/
When you are finished, please type /auth in-game to complete the verification!

Our verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[near halo]

thy

is not going

i dont get verefied

[tough bane]

give it some time

connect it to the correct steamid

then do /auth ingame

[near halo]

i have

i have loged in at the wbside and now i gaved this in and nothing happend

[tough bane]

you did /auth ingame?

[mellow turtle]

nuclear

can i talk in support

vc

[tough bane]

sure

@rocky pagoda PLease do not call out players. Do /ticket ingame

[rocky pagoda]

i mean it's not a call out

he should get banned instantly

[near kindle]

got vpn banned plz help！！！！its new wipe!!!!!!!!!!https://steamcommunity.com/profiles/76561198848605377/

[rocky pagoda]

as he was playing in the team with a cheater, banned by EAC

am i wrong?

[tough bane]

?banappeal @near kindle You know the procedure.

[marble mantle]

Hey, @near kindle

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[near kindle]

its too slow

[queen ruin]

Any administration here? I need help

[meager schooner]

yes, there are several admins online

[verbal jackal]

I'm not an admin but I can try to help, whats up? @queen ruin

[queen ruin]

My friend got vpn ban,when he was trying appeal a ban, but it shows appeal has been denied,could u plz help me look it, his steam id is 76561198997961269

[verbal jackal]

Well if it got denied, then its denied for whatever reason.

[nova marlin]

i got vpn ban

[verbal jackal]

?banappeal @nova marlin

[marble mantle]

Hey, @nova marlin

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[nova marlin]

YOUR APPEAL IS CURRENTLY UNDER REVIEW.

[verbal jackal]

Please wait then.

[queen ruin]

It’s happened few day ago,he haven’t appeal yet, he got denied

it need admin to look it,it’s just vpn ban

[near halo]

I got banned for advertising i have legit nothing in my name hello?!??!

!ticket

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[near halo]

/tickert

[grand geyser]

?appeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[near halo]

Yes but set me back to que

200+ que now wtf

this is so sad

bruh

[echo venture]

!steamid

[marble mantle]

Hey, @restive belfry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ionic lodge]

is eu maxed out on players

eu main

[restive belfry]

ye

que

[nova marlin]

@echo venture76561198374111669

vpn ban

[violet dagger]

?banappeal @nova marlin

[marble mantle]

Hey, @nova marlin

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[nova marlin]

YOUR APPEAL IS CURRENTLY UNDER REVIEW.

[unreal turtle]

@echo venture 76561198087042192 VPN BAN

[rotund mist]

raise the cap on EU main

[unreal turtle]

@proper scaffold @brisk dragon

[queen ruin]

@echo venture My friend got vpn ban,when he was trying appeal a ban, but it shows appeal has been denied,he haven't appeal a ban. could u plz help me look it, his steam id is 76561198997961269

[tough bane]

please stop taggin ryan

go for

[unreal turtle]

@echo venture 76561199070692331 Vpn ban

[tough bane]

?banappeal

[marble mantle]

Hey, @tough bane

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[unreal turtle]

Is there an administrator online?

[raven mist]

@unreal turtle Unbanned

[unreal turtle]

76561198087042192

76561199070692331

@raven mist VPN BAN

They are all members

VIP

[gleaming crag]

@w hey my name is bissemand and i just bought VIP and got an email to confirm that i paid. but when i join the server i still got que?

[raven mist]

they're not banned

[gleaming crag]

are there any admin?

pls

[silent zephyr]

shenzy

[grand geyser]

Please contact @balmy cypress regarding any VIP issues.

[silent zephyr]

wtf happened to music bot

oh nvm its back

[near halo]

YOUR APPEAL IS CURRENTLY UNDER REVIEW.
waited like 15 min

nothing happend yet..

[ionic lodge]

how long will it take me to log onto eu main

[near halo]

i was legit joining the server and i got banned lol for advertising

LOL

so stupid

[torn sky]

Pro tip: don’t advertise.
I Also have to mention that a ban appeal can take up to 3 days

[torn sky]

Depends on if you have vip and how long the queue is if not

[ionic lodge]

how do i get vip

and i am 66 in queue

[gleaming crag]

@balmy cypress can you help me with my vip

[torn sky]

!donatelink

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[torn sky]

Pls dm him about your issue and make sure you include your steamID/steamprofile so he can help you quicker

[gleaming crag]

okay

thanks zune

i did but he is offline on discord so i dont know if i will get a respons

[torn sky]

You will ASAP

[near halo]

@torn sky The thing is i did not Advertise lmao

i got nothing on my name or profile

only * Vision*

tf are u on

[torn sky]

Why would you have been banned then? We don’t randomly ban people.

[near halo]

yes i guess u do

u can even check my profile loool

i never advertise

[torn sky]

Yeah I don’t believe so. Just wait for a response 😉

[near halo]

lo

L

nice servers!

[torn sky]

I won’t be able to check logs or anything so you gotta be patient

[near halo]

👍

[torn sky]

IKR I love Rustoria

[near halo]

[swift sedge]

I'm in the normal game, and then I log in to the game again,The server told me play with hacker

[violet dagger]

@near halo You have already been unbanned

[near halo]

Dude, i am in 145+ que

[gleaming crag]

@near halo if luke dont respond for like lets say hours is it just to bad for me when i just boutgh vip?

[violet dagger]

Nothing i can do about that

[near halo]

youre crazy i waited on 185+ que now i need to wait again

[gleaming crag]

@torn sky

[past pawn]

?appeal

[marble mantle]

Hey, @swift sedge

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[near halo]

it just like the server want me to buy VIP or something

fuck no

[violet dagger]

You waited a 185+ queue but you appeal was submitted 15 minutes after wipe

[near halo]

legit waste of time

[violet dagger]

Queue just doesn't move that fast

[torn sky]

You tagged the wrong Zune my guy. He will be with you soon. No worries

[near halo]

No shit i waited 250+ que after i got banned now im in 142

[torn sky]

Calm down Bois

[near halo]

@restive belfry Pipe down backseater

[torn sky]

#general is your chat guys

[near halo]

Im mad that i waited 185+ que in the start of the wipe and then i was about to join the server and i get (banned for advertising) and i legit had nothing in my name or ANYTHING

like wtf is that

and then u guys unbanned me and i have been waiting from 250+ que to 140 now

why whould you guys just not give me any que

jesus

[torn sky]

I’m sorry for any inconvenience you have/had but unfortunately there is nothing we can do about it. I hope you will enjoy your stay on one of our servers with a lot of pvp and a high server performance and take that as a reparation from our side

@near halo

Let us/me know if there is anything I can help you with in the future

[hazy nest]

hello i want to unlink discord and twitter accounts, Steam: Kiauras thank you! 🙂

[torn sky]

!unlink @hazy nest

[marble mantle]

Hey, @hazy nest

To unlink your accounts, follow the steps below:
https://files.rustoria.co/s4k9G8qGZ5dQKnbSNnBqeEmQUAUy44PZ.mp4

[torn sky]

If you have already done that and you’re waiting for an admin since a few days to approve it feel free to send me your steamID in dms

[hazy nest]

i did that

like 1hr ago.

[torn sky]

Send me your steamID tomorrow incase it is not unlinked. Deal?

[hazy nest]

Deal, Thanks.

[marble mantle]

Hey, @near halo

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[warped kraken]

Ingame so that

[zealous silo]

Can you spectate someone on a server if you are an admin?

[torn sky]

If you do a /ticket ingame admins will have a look into the player you report

Depending on how busy those are and you never know how long they will have to watch someone. Overall way quicker than I have seen on any other server so far in my 7.5k hours. Make sure to check if you received an answer already with /ticket list

[zealous silo]

I ve made a ticket an hour ago i think and when looked in ticket list nothing was there

[mortal sleet]

Is there anyone who can explain what the meaning of vip is on Rustoria. One of my friends has bought vip and supported Rustroia, but still he sits in queue.

[near halo]

<@&274971100184576010> idk if its fine to write this here but i have 2k+ hours on eu zeus and ive heard that you get dedicated tag on discord for that

[warped kraken]

Do /playtime to check

[near halo]

i did its 2003

[torn sky]

!vipissues

[marble mantle]

Hey, @mortal sleet

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[mellow tundra]

Ill look

[mellow tundra]

Role added!

[near halo]

ty

[mortal sleet]

@torn sky Its fine but really bad service - You pay cuz u want to skip queue on wipe day and then you have to text someone that is offline on wipe day and might not have time to answer

[violet dagger]

It is all automated

But sometimes there could be some issues then you can dm Luke

[tiny adder]

where do i speak to an admin?

[mortal sleet]

I do not want to tell you how to run a business, but as a rule you put the customers at the top and with it your source of income it should be the one that is prioritized the most and with that said it should work 100% @violet dagger

[violet dagger]

Feel iam really sorry that not everything is perfect. But we try our best to help everyone and if someone has a VIP Issues we are here to help.

[mortal sleet]

Fair, my friend texted Luke, hope he can help asap 🙂

[tiny adder]

<@&274971100184576010> where do i report a cheater or talk to someone baout someone cheating?

[violet dagger]

?report

[marble mantle]

Hey, @tiny adder

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[signal nymph]

do u admins sit in this all dat

day

every day

[royal hazel]

Hi! This is a simple question. I am new to rust. I know what a server wipe means. But someone told me there are 2 types of wipes. Server and map wipes. Server is everything and map only the buildings. Is this true? And what does this server do?

[signal nymph]

its force wipe and reg wipes

[royal hazel]

Alright thanks

[warped kraken]

Force wipes everything and force is on the first Thursday of every month, and depending on our servers regular wipe is 1 week or so and only wipes the map

[violet dagger]

I believe with "server" wipe he means BP wipe. On our servers we wipe Blueprint on force wipes (all officials) and our Zeus US Wipes every monday BP and Zeus EU wipes every 2 weeks.

[royal hazel]

Thanks guys!

[gleaming crag]

@violet dagger you must have a way to contact luke

i been waiting for 2 hours now

it cant be right

pls help

there must be something you can do

[mellow turtle]

yo can i speak to an admin

pls

[gleaming crag]

i been doing that

for 2 hours

they all say the same

[mellow turtle]

mmmm

ok

[gleaming crag]

wait for luke

luke is offline

[raven mist]

luke handles vip issues , whats up @mellow turtle

[mellow turtle]

i have a player who admitted to scripting

i recorded it

and i have video evidence of him using scripts

@raven mist

[raven mist]

Feel free to send it to me in pms

[gleaming crag]

@raven mist cant you call him? like its been 2 hours

i bougth vip for a reason

[mellow turtle]

its says teh file is to big

@raven mist

for discord

its a 1 minute clip

[raven mist]

Try to upload it to streamable / yt , and i can't Bissemand

[mellow turtle]

i have youtube video tho

ok one sec

[gleaming crag]

luke can be offline the hole day? i just need to wait even tho i can take 8 hours?

[mellow turtle]

@raven mist

i pm u

[river patrol]

I bought the VIP on your EU MAIN server by mistake. I wanted to take the VIP from another server is it possible to get reimbursed?

[marble mantle]

Hey, @river patrol

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[river patrol]

You did not quite know my message. I bought the VIP of the rustoria by mistake. I bought the VIP from another server

[visual current]

why i cant buy vip 😦

[candid arch]

Hey, how do i make an appeal?

[visual current]

@raven mist can i send you a pic that i cant buy VIP

[slim maple]

hello i want to buy a pvp kit !

[grand geyser]

?appeal

[marble mantle]

Hey, @candid arch

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[grand geyser]

?donatelink

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[grand geyser]

Please contact @balmy cypress regarding any payment issues.

[visual current]

he is online?

[grand geyser]

He might not be for now but give him a message regarding your issue and he will get back to you as fast as he can.

[visual current]

ok ty

[tiny adder]

you know the problem with these servers is admins are always worried about everything other than what they need to be like they have cheaters that make their game unplayable but they are worried about way to many other things to deal with it its kinda sad

[river patrol]

rebudijs do you have a solution for my problem?

[grand geyser]

If you bought VIP package for the wrong server- please give a message to @balmy cypress including your steamID and he will fix it you as soon as he's available.

[tiny adder]

like this hacker that lives next door to my base has me to the point where i don't wanna play rustoria servers anymore and i always thought highly of rustoria cause they are usally on their game with cheaters but its been slacking recently

[meager schooner]

do /ticket in game and attach any evidence you have there

[coarse iris]

What are the rules on cheater association? Like 3 of chinese group got banned at wipe but the rest are still playing?

[meager schooner]

if you do not have evidence, give some details on what they have been doing/ what they are doing

[meager schooner]

add a ticket as well

[tiny adder]

i did /ticket yesterday and today as well as all other 3 members of my team and there hasnt been anything done yet

like we cant even leave our base at this point

[meager schooner]

just be patient, tickets can take a few days

[grand geyser]

I understand the frustration but please believe me that our Administrators do the best job they can and as much as their time allows it. Regarding any rulebreakers/cheaters- do /ticket add in-game and make your report that goes straight to our Admin team, it wouldn't hurt to report them to facepunch by pressing F7.

[tiny adder]

do you know how long a few days is when it comes to rust like whats supposed to happen the base decay before they get kicked and i can get resources or better yet i get raided waiting on them to get banned?

[meager schooner]

there is no exact date, but since you put in several tickets yesterday, id estimate later today or tomorrow hopefully

[brittle pasture]

hey, can i speak to an admin please? i have an issue to report on rustopia us medium

[meager schooner]

this is not the rustopia discord

[warped kraken]

?report

[marble mantle]

Hey, @brittle pasture

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[warped kraken]

Also true

[meager schooner]

this is rustoria

LOL

[warped kraken]

Could be a miss-spelling but

[meager schooner]

yeah

@brittle pasture did you mean rustoria or rustopia?

this is the discord for rustoria

[brittle pasture]

rustoria lol mistype

sorry

[warped kraken]

It’s all good

[astral rose]

i bought VIP with wrong steam acc because rust disabled family sharing.. can an admin set it to my other acc?

[marble mantle]

Hey, @astral rose

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[slim maple]

i want to donate speaking to a man

[vernal token]

Is the 10x up?

[meager schooner]

yes, both 10x servers are up

[meager schooner]

?donatelink

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[gleaming crag]

hey sorry all admins my problem is that i giftet vip to myself, if i buy it agien can i reefond it

?

[orchid bough]

can someone help mer

[spark jolt]

why is nobody checking the hackers on the servers?

[meager schooner]

you have to make a /ticket in game

@spark jolt ^

[meager schooner]

what do you need help with

[astral rose]

is luke the only one that can solve VIP related things

[meager schooner]

yes

[spark jolt]

Yes, but it gets check once they are offline and nothing happens

[meager schooner]

unfortunately thats how it is

if you record them you can attach the evidence to the ticket

[spark jolt]

how?

[meager schooner]

and then will definitely get them banned

upload to youtube and then paste the link in the ticket

[spark jolt]

okay, but that's very disapointing for all normal players

they even admit to hack and are proud how good it works for them ...

[torn sky]

could be a joke

[meager schooner]

probably a joke if they say it in chat

[torn sky]

pls send in a /ticket ingame and we will have a look into those palyers

[meager schooner]

i do not think a hacker would say they are hacking

[spark jolt]

of course not in chat

[orchid bough]

seawizzle it has to do with mysubsription

[marble mantle]

Hey, @orchid bough

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[orchid bough]

nah i wanna cancel it

[torn sky]

message Luke as mentioned above @orchid bough

[orchid bough]

ok=h ok

[meager schooner]

you can cancel on the website i believe

[warped kraken]

Anything to do with vip talk to Luke

[torn sky]

i believe there should be an option or a small box you can type in that you wish to cancel your subscription

[orchid bough]

the problem is it says i have no subcriptions andi cant cancel

[torn sky]

and you apparently have vip or a kit?

[orchid bough]

but im still charged

im banned because of charge backs

[torn sky]

yeah luke will be the one for you 😉

[orchid bough]

ok

[silent fog]

114982181 player id of cheater on rustoria main

[meager schooner]

do /ticket in game

[marble mantle]

Hey, @warped kraken

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[tough bane]

Hello Gorilla, this is maybe his playerid, but we need his steamid in optimal case. Please make sure not to mention or call out any cheater ingame or in discord. This is maybe making it harder for admins to bust him because he did turn off his cheats / hacks.

[nova hornet]

how do i buy a subscription for a friend?

for eu main

[warped kraken]

?donatelink

[marble mantle]

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[nova hornet]

yeah i know where the link is

i have vip

I want to get vip for a friend

not me

theres no option

[warped kraken]

You can select gift, then you put in his steamid

[nova hornet]

got a screenshot of where that option is?

takes me straight to purchase

[warped kraken]

Select the “this is a gift box”

[nova hornet]

thanks sorted

[wintry thorn]

It won't let me cancel my vip subscription i need help

[marble mantle]

Hey, @wintry thorn

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[wintry thorn]

Ok, nice! thansk very much

[ebon barn]

where can i report some one for cheating

[torn sky]

ingame do /ticket

[astral rose]

when is luke usually available

[spare widget]

@astral rose Have you sent @balmy cypress a DM? I'm sure he'll be around as soon as possible- just reached out but might be a little wait. Thanks for your patience

[astral rose]

yes I dm'ed him

[ebon barn]

how long will it take for them to reply

[warped kraken]

ASAP

[ebon barn]

tyvm guys

[near halo]

is there a way to see how long my vip is ?

any1 know?

[spare widget]

Should be able to log in on https://donate.rustoria.co/ f you purchased it and check "Account" I believe (wrong link the first time lol, disregard)

[near halo]

ok ill check ty

[spare widget]

Not sure the exact wording but the top right I think and you'll see all purchases with the dates

[near halo]

2-4 purchased

so i guess itll end march 4

[spare widget]

Should be around then, yeah

[near halo]

have u guys picked seed for us main already?

not gonna lie it'd be awesome to get main team UI up to 22 instead of 18

or 16 w/e it is.

[warped kraken]

Team UI won’t go up from 16

[near halo]

ever ever ?

[warped kraken]

Probably not

Map won’t be released until time of wipe

[near halo]

understandable

yeh i saw that post, ok ty

ill try not to get reported 50x

[warped kraken]

No problem

You can have 22 players that’s all good

Team UI however won’t be able to have them all

[near halo]

UI, yeh. u right. all good. i see mstype on phone

[ebon wasp]

hello i need help i do all of for verifacation but i cant join verifed arena

[warped kraken]

You didn’t do everything otherwise you’d have verified tag on discord

Link steam and discord then you’d have access to the arena’s

[patent holly]

/ticket

[marble mantle]

Hey, @patent holly

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[patent holly]

i got banned for scripting even though ive like literally never been on a rustoria server and have never scripted on any account any computer etc

i literally have a handcam and will do a full computer check

[tough bane]

?banappeal

[marble mantle]

Hey, @patent holly

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[patent holly]

ty

[tough bane]

?steamid @slate maple

[marble mantle]

Hey, @slate maple

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tough bane]

?banappeal @slate maple

[marble mantle]

Hey, @slate maple

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[hazy tide]

Is there more than one Rustoria US Main? I just logged into maybe a server I shouldn't?

[versed mural]

INCREASE SLOTS US MAIN

WTF

it takes time to open fucking slots ???

[wet magnet]

My VIP is not working

help

[versed mural]

??????????

open slots us main <@&274971100184576010>

[median pier]

can any1 help me with my VIP

i bought it but i cant get in. I still have a queue

[grand geyser]

?vipissues

[marble mantle]

Hey, @median pier

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game

First double check you are connecting to the correct server. If you are, then:

Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.

[sour pagoda]

Everyone says to contact fucking luke

but luke doesnt answer i messaged him multiple times for 8 hours

[violet dagger]

Slots will not be increasing.

[wet magnet]

@balmy cypress my steam ID is 76561198052476331, I have monthly VIP which expires 3/17 but I have a queue right now

[sour pagoda]

I bought my vip 3 weeks ago

it says i still have 10 days active for us main

and itsp utting me in queue

did the same thing last week

@violet dagger

[frank pebble]

how is vip out of stock? they just not going to take my money?

tf

[sour pagoda]

I didnt pay money to not get into the server

[median pier]

true same

[sour pagoda]

And messaging luke does nothing as he doesnt answer

[violet dagger]

This is to balance the pop so not hundreds of people can buy it and having 700+ pop etc.

[sour pagoda]

Okay so i bought vip

[violet dagger]

You'll have to wait for Luke unfortunately.

[sour pagoda]

but it doesnt work?

can you guys put that somewhere when you pay money?

[solemn tide]

am i verified yet?

[sterile dust]

ayo I j bought the VIP 5 day for rustoria us main and I still have a 328 player que

[sour pagoda]

That you can buy vip but it can just not work

[frank pebble]

@violet dagger is the pop on us main going to be increased to 525? if so when

[sour pagoda]

What a fucking scam

[median pier]

having vip is POG

[sour pagoda]

How much money is this guy making, the bot says to message him if it doesnt work

[median pier]

340 queueu

[sour pagoda]

But hes offline and doesnt answer anyone?

[frank pebble]

im 50 inqueue

[median pier]

i cant get in even with vip

same

[sterile dust]

FINALLY IT WORKED

[median pier]

how

[sterile dust]

idk it j was like fuck the line

[slim lava]

pog

[mental hinge]

10x No BPS EU is having 120-150ms ping constantly, this is the 6th or 7th time in the past 3 months that i've posted about this issue on here yet nobody has not replied to me. Amazing

[median pier]

damn i still have 320 with queue

[slim lava]

how did u buy the vip

it say ssold out

[sterile dust]

vip rustoria is how

[frank pebble]

dont play 10x thne lol

[mental hinge]

you are so smart

[median pier]

pog

[mental hinge]

dont chat on here

[frank pebble]

modded mains sumthin else

[slim lava]

https://donate.rustoria.co/packages.php?game=3&server=15

out of stock on both

how u buy meliodaf?

[tough bane]

Who of you guys has already VIP for US Main and can not skip? Seems like there is a little issue there.

[torn sky]

that wouldn't help rn

[wet magnet]

me, my steam ID is 76561198052476331, I have monthly VIP which expires 3/17 but I have a queue right now

[sour pagoda]

Fucking nonsense

[near halo]

I got kicked to the back of the queue for no reason I beg someone helps

[wet magnet]

its been 10 mins, i have monthly VIP and still getting Queue

[sour pagoda]

They oversold vip

[torn sky]

should hop in the queue quick again

[wet magnet]

my time is valuable and this is ridiculous

[sour pagoda]

Letting weekly guys in first

[torn sky]

pls message @balmy cypress regarding this and make sure to include your steamid/steamprofile

[wet magnet]

please do your job, which is make sure VIPs get in at WIPE

[torn sky]

read what i said above

[sour pagoda]

We HAVE

I've messaged him

8 hours ago

[wet magnet]

@civic pasture my steam ID is 76561198052476331, I have monthly VIP which expires 3/17 but I have a queue right now

[near halo]

I just got kicked on rustoria main for some error called "player tick: packet flooding" or something like that

[torn sky]

DMs would be definitely better

[near halo]

I didnt lose connection or anything i just got kicked

[wet magnet]

@civic pasture my steam ID is 76561198052476331, I have monthly VIP which expires 3/17 but I have a queue right now. I have missed 28 minutes of WIPE

[near halo]

Now im in quieue

[torn sky]

unlucky

[sour pagoda]

He's offline on fucking wipe day

[torn sky]

be patient

[sour pagoda]

With boys and admins saying to message him

[near halo]

You guys dont have that server plugin where if u dc u have 10 min where u can relog without queue?

[sour pagoda]

No

[torn sky]

nope

[sour pagoda]

Why is he offline no support on wipe day

Making all this money

[near halo]

you know when vip is going back in stock?

[fiery kestrel]

how long does it take to verify ?

[torn sky]

if someones vip expires

[torn sky]

5-10 minutes. do /auth ingame after

[fiery kestrel]

I have just takes a while but il keep waiting ty

[wet magnet]

can you call him directly?

[sour pagoda]

My vip didn't work last week either

[tough bane]

Please be patient. Luke will respond asap.

[wet magnet]

Single point of failure RIP

[sour pagoda]

I messaged him 9 hours ago

[torn sky]

gotta wait a bit longer then

[sour pagoda]

Why is he not around at wipe

[torn sky]

repeating yourself won't help any of us

[sour pagoda]

Answer the question then

[torn sky]

ask him not me

[sour pagoda]

Then don't speak for him

[torn sky]

yeah that makes absolutely sense... you are in here for support and i told you what you will have to do. Have an awesome day ^^

[spare widget]

Should be sorted asap- thank you for your patience. I feel ya with the wait sometimes, and obviously we'd like to avoid that as much as possible- working on it right now

[burnt onyx]

lmao why so mad

people got lives

[kind shale]

Is it possible to be unmuted? I got baited into typing something offensive lmao

[sour pagoda]

I'm mad that I paid money for something that I didn't get what I paid for

[burnt onyx]

its $5

[sour pagoda]

And I was told hours ago to message the only person I can take care of it and I haven't received a response

10$

[wet magnet]

the amount isn't the point

[burnt onyx]

wow $10

[sour pagoda]

And I also had to pay for a weekly wipe because my monthly wasn't working last week either

[wet magnet]

you guys determined the amount for the specified service

and we're not getting that service for the agreed upon amount

[torn sky]

visit this to make an appeal 😉 https://bans.rustoria.co/

[sour pagoda]

I would think that if somebody is making thousands of dollars a month off of a service they would be around on the one day and the one time at wipe when it is the most important

[violet dagger]

@sour pagoda You need to understand people got life and can't be around 24/7. We do understand you paid money and a issue occurred. It will be fixed ASAP but sitting in here and starting fights and arguments with people and staff who are only here to help is not the best way to handle this and definitely won't change anything. Be patient and Luke will appear anytime soon.

[kind shale]

thank you sir

[wet magnet]

the service is 24/7

[sour pagoda]

Instead of having a bot respond to people to message him and he is nowhere to be found

[violet dagger]

We have 18 servers and not all in the same Region

[sour pagoda]

Bro he's making thousands of dollars if I were making thousands of dollars on the number one server and rust I would make sure that I would be around

I wouldn't just have bots telling people to message me and not be around on a Thursday the one day where all the wipes happen

It's a shitty way to receive money and not give back

[wet magnet]

its been 10 mins since 3:27PM, i have monthly VIP and still getting Queue

[violet dagger]

As i said above, people do have lifes. All you can do is be patient.

[wide plover]

my man bubbles going crazy just chill out lmfao

[sour pagoda]

What do you mean lives this is obviously his job how much money is he making

[violet dagger]

This is a volunteer job.

[wide plover]

its a popular server if you dont like this shit then go join another server lmfaooooo

[sour pagoda]

You are saying that the person who receives all the VIP money is volunteering

[burnt onyx]

its not a job

[sour pagoda]

Damn man tell me where I can volunteer to host a server and receive thousands and thousands of dollars a month

[violet dagger]

Luke is not the owner of the server.

[burnt onyx]

most of that money goes right back into the server

[wet magnet]

who's the owner of the server?

i'll be sure to log a compliant

[violet dagger]

https://files.rustoria.co/sicario/f381bd1f-49b3-4f7d-a7eb-8ecf98d4bc94.png

[sour pagoda]

So then why does my PayPal go straight to his Paypal

[burnt onyx]

look up how much it cost to host a 500ppl server

[sour pagoda]

So you're saying that the guy makes no money off of the hundreds of people with $10 VIP

[violet dagger]

Its the Rustoria Paypal

[burnt onyx]

and there is multiple

[wet magnet]

@echo venture Luke isn't doing this job

[sour pagoda]

If you're going to sit here and tell me that the dude isn't making any money then you are a liar

[burnt onyx]

you guys must be like 10

dont understand how a business works

[wet magnet]

lol

[sour pagoda]

I have managed businesses is this a business or a volunteer job

Because you are contradicting yourselves

[wet magnet]

I'm a professional and I prioritized this time, it is not being reciprocated b/c Luke isn't a Professional

[sour pagoda]

If this is a business then there needs to be proper support

[spare widget]

You have to realize your situation is not the complete center of everything. There are absolutely crazy amounts of people who are helped constantly, all through the month. Obviously we want it fixed for you as soon as possible- and they're around so freakin' much, but this is a time where it looks like you'll have to wait. Hopefully you realize that they'll be available as soon as possible. I think you should have it sorted momentarily 🙂

[echo venture]

@sour pagoda Join waiting for support

@wet magnet Join waiting for support

[burnt onyx]

just because he owns the servers doesnt mean he manages anything it does

why do you think ppl get managers and agents

and other ppl who work for them

[wet magnet]

my steam ID is 76561198052476331

[frank pebble]

bubbles youre 12 you dont manage shit

[sour pagoda]

lol

Every Bot says to message Luke, who i am assuming is the final word on support and is server owner. How is it i messaged him like 9 hours ago with nothing and says hes offline.

[violet dagger]

@median pier @astral rose @river patrol @gleaming crag @mortal sleet You guys still gpt issues with your VIPs?

[astral rose]

yes

[sour pagoda]

If this is a business and he has other people he pays to do help his service then there should be other people with the power and ability to fix things.

[violet dagger]

Please join Waiting for support

[astral rose]

i cant atm can we chat?

[violet dagger]

Send me your steamid64 here and tell me what the issues you are having and i will forward it to someone who can help you out who is currently available.

[burnt onyx]

bro ppl wont come and help you if you just keep actin like a female

[sour pagoda]

Acting like a female? What?

[torn sky]

let's calm down bois

[violet dagger]

If you do not need help move to #general

[burnt onyx]

congo probably already got his issue solved

[astral rose]

STEAM ID: 76561198018656002

i bought VIP for wrong account cause they disabled family sharing in rust

VIP should be for the acc i posted my steamid for

[bronze stump]

Yo can I get a refund for this vip i forgot about? Basically i bought vip for rustoria eu main last month, forgot about it and it renewed on its own... I haven't even logged into the server in weeks

[echo venture]

@astral rose join waiting for support please

@bronze stump join waiting for support please

[bronze stump]

It also put my bank acct into overdraft

lol

[echo venture]

@sour pagoda unmute please

[bronze stump]

so thats unfortunate

[versed mural]

caralho

filho da puta

35 ON THE QUEUE

AND DON'T GO

???????????????

[violet dagger]

It has a 19 player overflow. Meaning those 19 people need to leave before the queue starts moving
519/500

[versed mural]

There were 400 players on and 40 in front of me, there are 530 on and only 5 players passed, fix this shit

[violet dagger]

It is not a bug

[river patrol]

Yes I bought it by mistake I got the wrong server

[violet dagger]

Can you please join Waiting for support

[river patrol]

No worries however I don't speak much English I am French

[sour pagoda]

https://steamcommunity.com/profiles/76561197968768729

[violet dagger]

I do not believe that will be a issue. As long as you can speak a little bit of english i think that will be good enough.

[river patrol]

okay

[versed mural]

There were 400 players on and 40 in front of me, there are 530 on and only 5 players passed, fix this shit

v

There were 400 players on and 40 in front of me, there are 530 on and only 5 players passed, fix this shit

There were 400 players on and 40 in front of me, there are 530 on and only 5 players passed, fix this shit

[mellow tundra]

Did you read sicario's message?

[violet dagger]

#support message

[versed mural]

fuck, why not increase that shit's slot

Earn a lot of money with VIP and can't increase the fucking slot

Increases the value of the VIP, but does not increase the number of slots

xD

[violet dagger]

We have the biggest pop on Rust. We make sure our servers are not experiencing any issues and have good performance and not increasing slots constantly.

[normal flax]

Pretty sure 3d printer is cheating, if u have time take a quick look at him

[proper scaffold]

!report

[marble mantle]

Hey, @normal flax

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[normal flax]

ah ok

[astral rose]

sicario did you give the information of my problem to somebody thats capable of solving it? 😄

[echo venture]

@astral rose join waiting for support please

[astral rose]

am

76561198018656002

[near halo]

i got a question. can you cancel future purchases on donator kits

[grand geyser]

?cancel

[marble mantle]

Hey, @near halo

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[near halo]

thats what i was looking for thanks.

[astral rose]

76561198161625020

[vernal citrus]

any chance i cn get some IN-game help?

[frosty portal]

Hello

there is a chinese clan that lives next to us on Rustoria EU main that is obviously cheating

esp and the climb hack they got our mp5 off the roof 0 ladders

[alpine stirrup]

hi

[frosty portal]

they live E5

[verbal jackal]

?report @frosty portal

[marble mantle]

Hey, @frosty portal

To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.

Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.

[frosty portal]

i reported

will admin go check it out?

[versed mural]

where are the bans on hackers to free up slot for those who play fair

where are the bans on hackers to free up slot for those who play fair on us main???????

@echo venture

[tough bane]

Yes admins will take a look at it.

Please do not tag RyanJD for that. If someone gets permbanned with vip the vip will automatically run out then.

[versed mural]

Dude, just release about 50 slots, it won't shut down the server, a lot of hackers playing and you don't do anything

It seems that the owners of rustoria are not fucking much, they just want to win money and do not open slot for those who want to play

[tough bane]

Be sure we are taking hackers and scripters very serious. But the issue is that the admins take time for the reports and that is good. We do not want to falseban someone.

[echo venture]

Unsure what you're on about, if you report them via /ticket we take care of them quickly.

[tawny star]

hello, anyone can help me with VIP ?

[mellow tundra]

What issue are you having?

[finite oak]

this guy in chat keeps harassing my friend because he hates women. he keeps asking her how big her boobs are and how much she weighs and is now saying hes going to rape and murder her. surely thats against the rules or atleast warrants a mute?

rustoria us main is the server

[mellow tundra]

please make a /ticket so we can check it out

[tawny star]

i just bhought VIP wanted to refund if possible

[mellow tundra]

@echo venture ^

[wanton token]

just wondering how long it normally takes for vip to restock?

[mellow tundra]

Unless more slots are added, slots free up when someone’s VIP runs out

[violet dagger]

VIP just got restocked

#announcements

[echo venture]

Join waiting for support

[light nimbus]

i submitted a ban appeal a while ago because i got banned for something that i didnt know about. I hadnt even gone against terms \

i didnt get a response back does anyone know how long it takes to reach them

[tough bane]

please check the status of your ban appeal again on the website.

?banappeal

[marble mantle]

Hey, @tough bane

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[light nimbus]

is there any way to check why i got banned

[tough bane]

try to join the server, it should say the reason then

[light nimbus]

it says ban evasion what does that mean

[tawny star]

done

[tough bane]

Ban Evasion is if you try to avoid a ban you received with a new account

[light nimbus]

i dont have a new account or a different account

[echo venture]

!banappeal

[marble mantle]

Hey, @light nimbus

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[spare widget]

@light nimbus One second please

[light nimbus]

ok

[spare widget]

@light nimbus Wait 5 minutes and you should be fine to connect

[light nimbus]

thank you so much

[versed mural]

There are 31 people in front of me for almost 1 hour and don't move this shit, fix this disgrace

[near halo]

do i have to convert my usd to gbp to buy vip <@&274971100184576010>

i was false banned for playing with hacker and i never played with one

@spare widget

[versed mural]

There are 31 people in front of me for almost 1 hour and don't move this shit, fix this disgrace @spare widget

[near halo]

hello

[finite oak]

@versed mural do you know how a queue works

[near halo]

@slate sleet i was false banned for playing with hacker idk why i never did it

[slate sleet]

/banappeal

[marble mantle]

Hey, @near halo

To appeal your ban or mute, please follow this link to submit an appeal: https://bans.rustoria.co/

If you have linked your Discord on https://rustoria.link/ you will receive an answer by a bot in DMs.
Otherwise you’ll have to revisit the appeal site to check the current status.

Once you have submitted an appeal an administrator will look into it once they are available.

[finite oak]

@near halo chill just say what happened and wait for a response u dont gotta @ all the admins

[near halo]

can someone help me lol? lowkey just got disconnected from queue after waiting an hour and a half with 3 people left in front of me at the US small server bruh like?

[whole folio]

need an admin

[near halo]

Not an admin but whats up?

[whole folio]

i keep getting banned for chargebacks

[near halo]

can anyone help me? i got kicked of US SMALl becuase of a disconnected for a literal 1 and a half hour weait

[whole folio]

ive never bought anything

[near halo]

not only that 3 people left

[near halo]

Visit https://bans.rustoria.co/

how often are appeals checked

<@&274971100184576010>

[near halo]

You will get a response in 1-3 days

[whole folio]

i need to be in now tho

[near halo]

facts

like my group needs help

any chance it can be sooner

do i have to convert my usd to gbp to buy vip <@&274971100184576010>

like today

fr

[near halo]

Unfortuantely you are just going to half to wait for a repsonse. Admins review all appeals. Please be patient

ok

i got kicked out a queue at 3 people left