#support
1 messages · Page 1341 of 1
So two 3 man clans can do it. But if it's a 3 man and a 4 man, even if some participants are offline, no.
Okay
Hopefully makes sense
@gentle orchid If you're ever concerned about a player, always feel free to send in a ticket in-game
VAC doesn't really count into anything honestly. Players often think it does- obviously we recognize it- but only Rust bans matter
and a rust game ban, because he has game bans
that would mean he couln't play right
perio
likle if youre game banned - you literally can't play online period
It depends what you're saying. Obviously the account they're on is not gamebanned. We have a policy of no recent game bans on other accounts- 60 days for modded, 180 days for vanilla. If they were gamebanned while on our server system, that's permanent.
Yeah, correct
gotcha
@near halo Yes
oh
even if the eac ban gets lifted ?
If the eac ban gets lifted, I’m pretty sure you can play again as technically you had the ban removed.
Did I just read you can have a Rust gameban if its older than 180 days?!? Wtf
lmao you only respond when it involves money
no offense i love the work that u do for the server
ingame do /ticket to get in touch with an admin
good joke
@tiny kraken You can DM me
very funny
lol
Tickets do work though quite well. But yeah, feel free to send me a message
/ticket
Hey, @ionic thicket
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
i got banned and im not even hacking
Hey, @ionic thicket
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
im not wsure ill look
It'll be something like 76538797129371971
76561198962639938
/ticket
Hey, @steep thicket
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
What time is vanilla wipe
why am i bannedf
what do you mean?
im banned from the server and i dindnt even get to join
Is there a ban message when you can't load in?
it says banned; hacking
hmm ok
Go to this link to make an appeal if you think this ban is wrong and an admin will respond within 1-3 days
ok i already did
I responded to him as I'm able to help him with that, and I was told he was having issues. Regardless to if someone has donated or not and I have the time to help them I will do
then you just have to wait for an admin to review your case
oh
ok then
@violet dagger smells like poop
Please keep this channel in topic, thank you.

need an admin for me and @feral berry
What's up?
@violet dagger I need some helps about my vip issue. Where should I talk with
@grizzled scarab Probably the best person to speak with would be @balmy cypress so I'd recommend sending him a DM 
No problem. Real quick, what's the problem?
Just to make sure we can't troubleshoot or help you right now
i just took big heli from oil rig
and all loot disspawned
when it hit the water
took it like 5min ago
@spare widget Luke is offline
@summer jay I'll take a look. Not much we can do it about it if there was a game bug but I'll see what's happening
alr
@grizzled scarab What did you need help with specifically regarding VIP?
anyway i can get some loot or smthing
or you can check mybe
if you can see the boxes
cuz ive been swimming my teammate everywhere we cant see anything
@summer jay the boxes sink to the bottom
I want to buy the vip for eu main server but I bought for wrong server
go ahead and talk to @balmy cypress about VIP transfers
@grizzled scarab We can sort it out now I believe
@grizzled scarab Please give me your steam id
ive all my accounts linked bar boosting server i still get 3 points is that max?
Can a admin help me out theres a cheater on 10x eu
Hey, @golden heron
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
@tight badge yes because right now the youtube link is not working
@tight badge Hmm should be more. Wait a couple minutes and then do /auth in-game please
@summer jay There is no bug. The crates are totally fine
No problem 🙂 Always worth asking. Just wanted to make sure nothing was wrong
i had one that is 1k days old
i need a admin ASAP
Hello,now banned people.Name "Leo" playing in EU log. Banned them team pls now.
Please do us a favour then and report his teammates if you got their names. Thanks
What is the whole list for the Recoil Training
Hey, @tranquil berry
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
@tranquil berry As I did say. Please report them ingame.
Ok
I was thinking of getting a kit, how long do they last (perm, a month)
A month
oh
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
ah
my second home got deleted
./home 2
it dissapeared
and i cant get into my stash
thats probably means you were offline raided and the foundation it was on decayed
still got everything
and
somehow
i got removed from my group
and i every time my friend invites me
it doesent show
was it on a solo/duo/trio?
ok so they probably found another teamate and removed you from the group
nope
he cant invite me back thats the problem
ustoria.co - No BPs EU 5x [ Kits | Shop ] JUST WIPED
ok
i dont have any doors so that why i want your help
you should just be able to make another /home 2
like is there any admin on the sv
rustoria.co - No BPs EU 5x [ Kits | Shop ] JUST WIPED
admins don't interfere with gameplay
you may be able to /remove the walls but other than that you might have to raid into it if it is worth it
thx
What's up?
Looking into it
ty
becuse i havent played on the server
for like 5 months
then i try to join and im just banned
@gray lynx You'll need to talk to @unreal silo about your ban. Feel free to send him a DM
Just from my quick look though it does look like you will not be unbanned. Good luck though!
No problem
as said
havent been on the server in a long ass time
and last time i left
there was no problem
He'll let ya know
Bro, Can I somehow pay for a VIP to a friend?
You can gift it to them
How? on the site?
Correct
When you go to purchase it, select as a gift
Then place their steam id in the box
can anyone tell me how long my ban appeal will take because i have been waiting 3 days with no response.
?banappeal
Hey, @warped kraken
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
my friend cant get in on the server cause it said he chargebacked but he hasnt
the server owner wont reply to his message
?
did medium just crash?
Yesh i think
Medium just shit the bed i think
*yeah
<@&274971100184576010> status on medium
i was out looking for bear cock
Mai ba odată
i had 25 AKS on me
Hey I just lost all my stuff at outpost, a naked in a scrap heli landed on me in outpost killing me, ended up losing m2 and a full kit. Please do something about this
lol
Come on, I'm going to give some raid and I want to have them
i lost chair bp
@echo venture ETA on medium?
Whats up?
Looking into @sharp girder
thanks
brewar banned for racism
sad part is i know theres some guys raiding right now on medium lol heard it from a mile away
LOL
im saying they were raiding before crash
Try using the client connect
snowy reported
Go into #general if your going to troll.
@near halo So I got disconnected for racism from the training grounds server but I don't even have voices on or chat so how do I fix it?
What does it say when you try to reconnect?
are you banned right now or only disconnected?
It says Disconnected:Kicked:Racism
Try reconnecting
then you can connect again i suppose
can i check when my vip expires somehow?
head to donate.rustoria.co
sign in int he top right
you can view your account there and see previous purchases and when they expire.
ok thanks
whens main wiping
Admin? The server is freaking out like crazy
if someone unbannes me ill give them 100usd
What server?
Hey tato, if you need help regarding your ban, visit https://bans.rustoria.co/
i got denied for no reason
Denys dont come without reason. Have a good one
did you cheat
How long since you were denied
like few hours
You should find another server to play on then my guy.
Have an awesome day!
Rustoria eu main
It’s better now just letting you know. It was really weird
3 YEARS ago and it was a console command thats ur shit servers picked up as anti ban
yeah your ban appeal just got denied you said correct?
yep but i acc got banned 3 years ago
just getting back into the game
i wish you the best for it. Hopefully you find a server being as good as rustoria 
did you /auth ingame?
yep
what does it say?
give the us main the same map as eu
need help please
I bought VIP, but I still have to wait in line.https://steamcommunity.com/profiles/76561198445846560
?vipissue
Hey, @viral jacinth
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
@balmy cypress is no online...
what's the ip for us main
For any VIP related issues, contact @balmy cypress and provide him with your steamid.
US Main doing okay ?
I am banned for exceeding group limit (to my knowledge, this is a false ban)
?banappeal
Hey, @verbal dune
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
ty
US Main has not come back up, wanted to make sure the team was aware.
We are aware, thank you and it should be back up in any moment.
WHERE THE HELL IS US MAIN
rustoria us main has the "best hardware"
wym
thast waht they say but the server is ass
will i automatically get updates for rustoria ban appeal if my discord was previously linked?
damn
tf is up with us main
i dont have a donator role in discord
Correct sir.
ty
No problem, have a lovely day!
For which server you bought a VIP package?
@grand geyser main, vip monthly
client.connect vanilla.rustoria.us:28015
Sorry, you don't get one if you have a VIP on Vanilla servers.
ty sir
i think that one is fake
what
whats the actually
connect main.rustoria.us:28015
connect main.rustoria.us:28015
ty
theres only like 3 people
isnt main wipe yet?
client.connect vanilla.rustoria.us:28015\client.connect vanilla.rustoria.us:28015
We're aware
just making sure pops
LEGIT
where are
3 groups of 10 right now teaming on rustoria 5x eu nop bp
the wipe....
I got recording
Please make a /ticket in-game with any evidence you have and include all of the rulebreakers nicknames in it.
no wipe?!?!
Ty for the help
why not wiping
shit server
any ETA on the wipe?
We're aware of main
Did a ticket add
its being looked into
NO answer in a few hours 🙂
hosted on the best hardaware
takes 10 plus years
aden whats the actual ip
Are you sure about that? Have you checked it by doing /ticket list
Yes
theres like two ips going around is it the vanilla or the main connect
i can be a admin if you need one that can wipe a server
any slower\
pw[etl;qw
issue found and corrected? Behavior of normal wipes has been erratic/late
I have a bug in game which has demolished most of my base
@mellow tundra @balmy cypress ur severs ran on xbox 360
this server is hosted on a xbox 360
I need help ı cant even make it again because of stability ( which has not a problem before)
legit raiding 10 people on a 8 max group limit
and admins be like "just do ticket add and you will get help"
But they answer day after when they cant see them teaming
i neeed hjelp
A raider destroyed a twig outside the base(but connected) and half of the base was demolished because of that
someone help me
I got vip and not working
bandit not combined with outpost on US Main intentional ? or shall be fixed on restart
Will probably have to take a later into the wipe for a full machine reboot to improve those issues. However Last wipe was forced wipe, so was normal, and the 2 wipes before were just really unfortunate. The wipe on the 21.01 messed up, and also messed up things for the 28th we sadly didnt see until it actually happened again!
11 People on rustoria 5x eu no bp 🙂
I got vip and it says I have subscription but im in queue
I legit have recording of them teaming
@torn sky hi its still not unlinked
thank you Hoppel
shoot me your steamid
300 ON QUEUE
bet
zune
yes i need support to connect in gmae
which acc
game
the one i wanna unlink?
My base is damaged because of a bug
was it steam that had to be unlinked?
ingame do /ticket pls
twitch and twitter
send me both steamids, and let me know which one is the old one
u need the new one too?
not necessarily
!steamid @alpine stirrup
Hey, @alpine stirrup
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
or send me your steamprofile
I purchased VIP but for some reason i've been waiting in a queue
?vipissue
Hey, @left flicker
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
i need help i bought VIP for rustoria US MAIN and its not working to skip queue
snowy I was on the bathroom can you please take me back
I am stuck on a screen that says receiving world 22000 waiting to get in but nothing is happening
Please PM me your steamid 64
my que skip has not worked for a week now. would anyone mind helping me out. i messaged an admin last week while because luke was offline. he said he would message him and get it resolved. thanks!
Send a message to @balmy cypress including your steamid and explain to him your issue, I'm sure he will sort you out as soon as possible.
thank you!
Hi can I get some help from staff
I joined immediately and beat the queue. Now I’m stuck on a loading screen that says receiving word. (22000). It won’t load though
Restart rust
it didn't work
You need to find where your maps are saved in your local rust game files and delete the map
It should auto download it again when you log onto the server
I'll DM you a link
5x modded server in the macro and hacker players pls banned nick name Tizzle clan tag : EDL
Please create a /ticket ingame
hey just wondering if i was IP blocked or something from US main, its not showing up on server browser, friends list, or f1 connect
/ticket
Hey, @oblique gale
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
/ticket
Hey, @spice frost
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
i got fucking kicked from this shitty ass server for afk and i want even afk
this is fucking bullshit
How can I may help you? Feel free to PM me
What have you guys done to the 10x ?? I'm getting 150 ping over night since last mont h???
im sitting in here waiting support and no one is fucking pulling me in
guys how do i know if i am verified ? and bit confused on what to do
Do i just join the discord is that it ?
@karmic dagger Visit https://rustoria.link/ and follow the steps. I'd recommend linking all of them but don't worry about the Youtube due to Google's API. At least Steam and Discord though. Once you do that, wait maybe 5-10 minutes and then do /auth in-game. Should be all set up
@gray lynx What's up?
@forest urchin Sorry that happened to you :/ Haven't been hearing of that happening at all but we could try to look into it. What's your Steam ID?
okay so i need to do steam and discord? or can i just do discord?
i got kicked for afk out of no where and im stuck in que
Okay thank you! @spare widget
It'll be something like 776573890179871
can i get unbanned, a while ago i got banned for "hacking" and they said to wait 10 days and i did msged a admin he never responded and i took a brake from rust
@hoary heath Post your Steam ID please, gamer
76561199100704494
my steam id is 76561198200237857
it kicked me for afk out of no where and im stuck in que
Wait sorry @spare widget i verified myself on steam do i need to also join the group ?
@hoary heath Wait 5 minutes and you should be fine. Obviously I'm trusting that there won't be any issues please
@forest urchin I see you were killed, never spawned back and then about 20 minutes later you were disconnected
thx
You were killed prior to that by 20 minutes but then spawned back after that first time. So I'm not seeing how there's an issue since there's a 288 person long line to get in
still only 20 minutes not 30
288 takes 4+ hours i know cause i have to wait all the daman time
where is the report a cheater function?
@fringe jungle Do in-game "/ticket add (your report with details)" and then pair that with an F7
i can't find anything on teh website
ah k
i'll have to do next time i log on
iu f7'd
Sounds good. Tickets are great
yea, just used to on web
We follow up on every one. Just recommend being specific and also refraining from calling anyone out in chat/voice
yea absolutely
i am not hacking. i was just playing the game and some guy come to me and said come there is a stash and he was cheating but i didn't know that then i got banned from cheating but im not cheating if i was cheating i would be vac banned months ago,
thanks
np
help me
@light helm I believe you'll need to message @raven mist about your ban. Feel free to send him a DM 🙂
hey are there any admins on-line help me , i was playing and i got a DDOS and now im on the queue , i have waited all day long for wipe and now i have to wait for a 242 player queue , is there any chance someone could help me join the server ? , thanks
US Main crash ?
ya
server 
poop server
dont roll back 😐
every week this happeneds
do a roll back
SHIT SEVER
ROLL BACK
ROLL BACK ALL THE WAY
just rewipe the server
lol
yo whoever took my ice lake lets just say u wont have a long wipe
dont restart
Our devteam is aware of the crash, should be back up soon.
k
rollback to start
ROLLBACK
no
yes
BACK UP
my mats are as valued as a ak rn, roll back
not on my list
Why don't I have VIP?
of server
it just got back up
ok
try and refresh
so whats the point of vip if I can't even connect or skip queue
wtf
!vipissues
Hey, @lyric fiber
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
@mental sluice when did you buy it?
before wipe
without anyone killing me
Ok if you are having problems with something just follow that guide and contact Luke
@formal ferry there is nothing we can do for that
#feedback-suggestions is the place for that
The development team and players look there for issues or suggestions and you are more likley to get a response in #feedback-suggestions rather than in here @solid quarry
you responded in 2 seconds LOL
how do i make a map
what?
nah like u know in the serve how theres the pvp little isaln ds how do i make my own
like i see kids claim it
have fun!
Hackers on Rustoria EU long with VAC ban on account.
Hey, @torpid gust
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
well, it said in game ot go on discord for help.
thats the best way to get these hackers banned, an administrator will review the ticket as soon as possible
help me please unban
@torpid gust Best thing to do is in-game "/ticket add (your report with details)" and then pair that with an F7
i am not hacking. i was just playing the game and some guy come to me and said come there is a stash and he was cheating but i didn't know that then i got banned from cheating but im not cheating if i was cheating i would be vac banned months ago
^^^^^^ @light helm
Yes, message him directly
I wrote but did not answer
He'll respond when he's available
okay
could you send me a screenshot of the message if you see it the next time?
thank you
I am not guilty
No admin can't check on hackers that are raiding?
the best way for us to check up on hackers is by making a ticket in game and like zen zen said also F7 report them.
yo cargo is still broken on zzeus 3 wipes in a row
I did ticket.
@torpid gust Thank you 🙂
But also hard since he change name
could you please make a /ticket ingame on that
ya i did a ticket last wipe too
@torpid gust The name changes won't do anything to stop us from looking into them.
Well if they get looked into after blasting through the whole base it's something.
But I understand you can't monitor 24/7
The Admins have about 19 servers they watch when they are free, they are humans and have real lifes too, they will get to your ticket as soon as possible
yes I understand
i bought the vip for us main and its not skiping queue what sould i do
has a crosshair
Hey, @lone storm
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
@grizzled surge Make a ticket in game please calling them out in chat will do no good
!ticket @grizzled surge
Hey, @grizzled surge
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
im not calling them out
Please use this channel for support only
/ticket
Hey, @grizzled surge
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
ok i have done do you know how long it might take to get it fixed
Hello im pablonavarroivars17 and this server ban my for hacks
The admins look into them as soon as possible
And i dont have
Hey, @wet drum
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
They spinbot
Admins review every ticket. Please be patient.
wheres the donatuion store
Umh
!donate
?donatelink
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
thx
you're unbanned!
how di become vip
Follow the link above - donate.rustoria.co to review all our VIP packages.
hello 🙂 whenever an admin is available can I talk with them over dm's not urgent but kinda sorta urgent 🙂
An admin will review it as soon as possible, be sure to check for your answer at the website you appealed in.
I've made a ticket about a playe rwho is Clearly cheating on EU main
PLease take a look if you can
I meant bans.rustoria.co if you would be verified on our Discord server, you would get an answer from our bot.
Okay
zen
/ticket
Hey, @hardy summit
To correctly report a rulebreaker on our servers please use the following method:
- The /ticket command IN-GAME, including the name of the rulebreaker(s) and what they're doing.
Regarding the discord Reports channel
We've disabled the #reports channel until further notice. We can provide a better support experience via the /ticket command in game. From complaints that have recently arisen, we’ve taken this on board to provide you guys with a more streamlined support system.
How often do admins look into tickets?
ANYONE I NEED HELP NOW PEASE
can we call please
So when the hackers friends already got the loot from raid
can you explain the matter of the emergency @tiny sage
when i drag the customized ak in my inventory it just goes bakc to normal?
i exited out of the game and i joined back with all my stuff gone in my inv 40k sulfur 40 scrap and more
no i was in outpost
impossible
you can't sleep in outpost anymore
it will kill you instantly within 15 minutes
the Rust devs implemented this a while ago
will stuff despawn?
yep
Admins do not interfere with gameplay
😭
Yea im sorry, at least you know now you can't sleep there
how do i get panst in the RTG
whats wrong with EU main server...
Our Development team will work on the crash guys
eu main crash again.....
Admins don't interfear with hackers that raid aswell
correct
welp servers trash again
@indigo adder RTG has its own VIP system
yea im vip but i dont have pants i wanna customize em
ETA?
The development team is working on getting it back up 🙂
usally its within 10 minutes
@near halo what?
I meant that the admins wait until hackers has done their thing and given over stuff to friends
whats going on
That is something for you to say in the general not support. again, go to #general
i know but last time it was hours... so it makes ya a little cranky.
I understand, somtimes stuff like this happens and we all have to make do and work around it 🙂
@near halo people just spam nonsense there
seems to happen a lot for you guys tho
it happens daily
Like deep said, if you dont need support go to #general . Multiple chatmods have assisted you already and told you that you just have to be patient with your ticket.
they have a planned one daily. this was not planned nor warned about
Looking into @lusty basin
aden
@near halo Yes sure, but patient is not going to do much when the hackers leave with loot
i need to unlink
corect, daily restart is not at this time.
hi
please stop spamming support
EU MAIN IS BOOTING BACK ONLINE
@tame vortex hello how may i help you
apologies for the crash
is it good
why did it crash
can an admin unlink my req
is it unity again
roll back 10 mins?
for EU main it is restarting rn @tame vortex
I understand your frustration but all you can do it be patient. Admins get through every ticket and view each on carefully. Sorry but being patient is all you can do right now.
@lyric fiber rollback?
i know its not i was telling him. but this is a very common thing for you aswell
:/
You're in here like every day complaining, get a job
wait so you guys wouldnt roll back last wipe but will this wipe?
My mates lost everything ffs man
Cause he’s just joined back in and all his stuff has gone
teams are all messed up aswell
I've lost most of my stuff
what the hell is going on
You must understand that they are never intentional, but if there's a crash and is a need for it so there is rollback.
cry
@near halo yeapp it is frustrating. I appologize for spamming. But we gave you alot of money but no help against hackers.
@torpid gust Constant help against hackers.
what was the need?
The players you are reporting are not cheating. I've been in the area and working through every single one of your concerns
We have never intentionally rolled back a server until when Ryan did last wipe.
Your team sent in 7 tickets on a single player I believe, which is completely unnecessary. But please, have patience while it's being investigated. If it was truly a case of a player "rage hacking" they'd be long gone.
@spare widget Hello, my mate was crafting lvl 3 bench and i was crafting 30meds, then server crash and on restart it is gone. I shadow played so have video, can u help?
there wasnt a roll back last wipe. he wouldnt do it.
@strong vortex Admins do not interfere with gameplay
?banappeal @mild wraith
Hey, @mild wraith
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
there was, see #announcements message
i was in a team way longer then this roll back how come im not anymore?
So there is no help i can get?
For getting loot back no
@wide comet I heard of that happening to someone else- the team disbanding on wipe 😦 Sorry about that
is there a difference from boosting the server and buying the vip?
yes
Yes, @oak nacelle
they were fast on that one
thats so tilting actually
Well I'm sorry then Zenzen, I couldn't get into the base because I was not in team and mate said he was flying and spinbotting.
Boosting is through Discord, such as a benefit of having Nitro, which is a paid Discord purchase. VIP is through the server which is normally things like queue skip or for modded servers, other packages
makes sense
Or two different people from team said that.
thanks for the info
Teams! Are Broken?
wdym @near halo
@torpid gust No problem. I did not see flying or spinbotting. I've been going through every single player identified and honestly seeing encouraging things. Totally understand in the heat of the moment it can get crazy and from the player perspective things can look fishy. I'm not 100% clearing everything- I wouldn't do that, but I can say things are looking good. Very legit
I was in a team with my friend now im not in it
hmm, were you on EU main?
Yes
the crash might have kicked you out
You will just have to re-team with him sorry
Its fine !
possible to get refund on vip?
You would have to message @balmy cypress with your steamID to see if you can
ok ty
Good luck with getting a refund they don’t do that. That’s what I was told
Safe to say horse gang ruins us main fucking losers roaming 30+ with compound bows on horseback fuck that shit
I want admins to see it, not get flamed by the trolls of general chat
Admins im pablonavarroivars17 and you ban me for enithing please investige im unhappy😞
Roaming around on horses it not against any of our rules.
?appeal
Hey, @wet drum
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
@wet drum did you make the appeal, I sent you it earlier
Never said it was just simply said it kills the server for me that’s all. Guess no team limit servers aint for me
everyone has there own play style
Other than trio servers , no official servers ( as far as im aware ) limit group size.
Yeh kinda sucks.. back to modded/community for me I guess
We have plenty of modded servers 
Aden one person threaten because i killed him an he said that im cheter and im hacker and he going to ban me
And letter the server ban me
You guys have duo/trio servers?
Ah okay sorry I’m on my phone now had to take a break, thanks
?vipissues @finite nova
Hey, @finite nova
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
bro i want my money back if this doesnt resolved by today
to the support team that kept calling me and me not answering i didnt realize i was in the waiting for support section. I exited and appologize for wasting everyone's time
@balmy cypress i need help w my donation
Send me a DM please
i message you
@little bear is muted, can a mod unmute him so he can message
he lost 29 days of his q skip
Your dms are closed so I cannot message you
can you now
Tell your friend to send a message to @balmy cypress with his steamid and what's the issue.
its fixed, thanks for the help bbs
how do i talk to a admin
i just timed out and got into a 213player queue for rustoria us main. is there no 5min reconnect for this server?
I bought the God pack and im not able to use it in game
Check to make sure you brought it for the correct server and if you have, contact @balmy cypress and send him your steamID.
I did the 5x US no Bp
I have canceled the appeal of the ban, I do not know why I have not done anything if someone can explain to me the reasons why I am a hacker, please, because because a person reports me, you have already banned me without evidence, I ask please that I be investigated I like the servers and I have invested many hours
please I have not done anything wrong this is unfair😭
admins can you give me the reasons and proof of the ban
@balmy cypress is it possible to make a ticket or something ?
i was banned for teaming even though im a solo wtf
Use this - https://bans.rustoria.co/
And you @wet drum ^
hey i wanna report someone where do i do that
My apell was denegated @willow tendon
Please us /ticket in game.
im not ingame tho
Not a lot we can do then.
O my good
and my mate is cheating on the server, this his 7th account
😭
Wtf by a report from a random person how I get banned permanently without even listening to me
Not how that works. As you have you answer, please go to #general
@willow tendon ??
i have report one guy
i have video how
i share
this
this guys always kill us same thing
How can I help?
Please use /ticket in game.
It is possible to place a foundation for me cause it's write enough space but there is nothing on the floor this is a bug
this is a bug, i can't continue my base 'cause of this bug
Says I'll get updates on my appeal through discord where is that?
If its a bug, you need to report is to facepunch using F7.
my friend was kicked from eu main and cant reconnect ,what can be a problem boys?
i rly don't want to build another base, i waste all night for nothing tbh
You need to be verified to see updates. Use https://rustoria.link/ to verify.
Not something we can do. Sorry.
kicked for what?
@willow tendon I already linked it on the site
when i clicked the link it said im not banned even though i am wtf
after kick was text like just timed out
Then he should be able to reconnect then.
Which link?
Have you done /auth ingame?
i have video i want to check this guy 76561199079817829
@slate sleet no I have not yet, im guessing you just do that in the start menu console?
now,he just cant see the server in the search
i love to play but. i never enjoyed with hacker.
can an admin jopin the waiting for support vc? my firennd got game banned for no reason
Nothing we can do with that.
who do i go to
are you banned?
You can't link your account if you are banned. You will have to re-visit the ban appeal site in order to check up with your ban.
Is god kit still active or just for xmas?
Im pretty sure if you can buy it, you can still use it.
cool ty
Fantasy
got a ban
thank you
but godking hes friend playing
they both banned
thank you !

Yo I just got banned for scripting when I have never played your server and I just bought vip to skip your que?
im a arab
That mute can remain.
same
^
Hey, @timber current
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
Enough of that.
#unmute deadeyes
Hey, I have a little problem at first we were 3 on server and then we kicked guy and hired a new one, the that we kicked joined server again and we all got banned for teaming(we're not playing with that guy anymore) is there any solution or we Just have to wait 3 days and to every1 can raid us?
damn I never played on your server how would I get banned for scripting?
Use this link to make an appeal - https://bans.rustoria.co/
Welp I guess I wait hope the vip i bought wont run out
Hello they are both banned. but we lose 2 gears kit
by cheaters
any chance look at the log ?
we raid cheaters home only one door but my items not here they droobed all items or diffrnt place
i have video
with my invontory and fight
thats not anything we can help with
feel free to make a ticket ingame
do /ticket add ingame
if not anything its okay
@livid tapir We don't interfere with gameplay or return items. But I'm glad to hear they were banned 🙂
could I get a refund on my vip please since I cant even use it?
?vipissue
Hey, @timber current
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
First double check you are connecting to the correct server. If you are, then:
Please make sure to get your SteamID64 (You can get it from https://rustoria.co/getmyid).
Then contact @balmy cypress and provide him your SteamID64 and any other relevant information so you can get the issue solved faster.
Hello sir. I have a subscription to US long for VIP and i am stuck in the Queue. I've had it for over a month now and i check to ensure it was active on your site and it is. can you please help me?
Same thing as above, message Luke with your steamid and reason
@near halo thanks! sorry i missed that message
Its all good
hey my ban was up in one hour it has been an hour and i am still not unbanned please give me que skip
?banappeal
Hey, @vague crypt
To appeal your ban or mute please follow this link and submit an appeal: https://bans.rustoria.co/
If you have linked your discord via Rustoria.link you will receive an answer by a bot in dms otherwise you’ll have to re visit the appeal site to check your response.
Once you have submitted an appeal an administrator will look into it once they are available, thank you.
im not trying to appeal they said i was unbanned in one hour it has already been an hour i was banned at 715
i been waiting in the trenches
76561199077814588
@vague crypt Yep, everything I'm seeing is that you're no longer banned on our side. Good thing to avoid in the future
np. Should clear up soon. May still show you banned
You can type in chat!
Just don't drop racial slurs like that and you should be fine
massive call out
Hey, I am being doorcamped by someone I think has ESP. Idk their name because if I open the door they will go deep. Can an admin check them out for me? Or do I need to submit a ticket?
ticket :)
Thanks!

Hey
Hello how may i help you @fresh linden
Hey, @mighty socket
To unlink your accounts, follow the steps below:
https://files.rustoria.co/s4k9G8qGZ5dQKnbSNnBqeEmQUAUy44PZ.mp4
It's broken nobody is
!youtubelink @mighty socket
Hey, @mighty socket
Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.
tjeres a problem i cant unlink my baneed account
if you linked everything else you can still get kit Loyal
Ok ill make an appeal now!

yo
hello
I need a admin to move me in waiting for support
I am reporting a racist mod and stuff
1 sec and ill be with you
Are you trying to link youtube?
!youtubelink @pseudo ruin
Hey, @pseudo ruin
Unfortunately linking YouTube with our system doesn't currently work at the moment, however if you were to link everything else you should receive the rewards as according to which you link. This is due to Googles API terms of service have changed meaning we need to make adjustments our side to comply with them. This involves waiting for a developers availability as well as awaiting verification from Google's API Verification team. Therefore making YouTube linking unavailable at the moment.
Yes Zinxy
and thanks deep
do u need to boost discord in order to receive the loyal kit?
Umm lemme check
nvm it wasnt working last night but it just worked now