support

[royal gorge]

funny thing i didnt even do anything wrong im just banned

[hearty glacier]

I got banned and was accused of using a script to prevent mouse clicks; it was a script.

[glass olive]

Hey, @hearty glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

Forwarding

[dim ridge]

почему так долго не отвечает время идет нам срочно нужно зайти в игру?

[hollow cosmos]

Не спрашивайте меня, я не администратор. Возможно, у них сегодня напряженный день

[frozen moss]

how do i get to the support websiter?

[hollow cosmos]

https://rustoria.co/support

[true sorrel]

how do i get unbanned in rustoria ive got false ban and i tried putting a ticket before and still not unbanned

[hollow cosmos]

you make an appeal and if it gets accepted then you get unbanned.

https://rustoria.co/support/appeal

[eternal nest]

Doesn't the administrator handle appeals

[hollow cosmos]

they do

[eternal nest]

My appeal has been pending for a day and has not been processed yet

[hollow cosmos]

appeals take 1-3 business days

[cunning lava]

здраствуйте помогите с разбаном кто админ можете отписать в лс

[eternal nest]

Please resolve my appeal as soon as possible

My appeal form #aa779f

I am an old player and I have spent a lot of money on your server. Every time I am banned, please ban my ban evaporation this time. I only have a setam account I hope you can investigate carefully and solve the problem for me

[mossy temple]

помогите понять за что бан

[weak heath]

When I try to appeal / sign in on the website it pops up a white screen and says cannot GET / auth/login

[viral summit]

I was banned yesterday and I was wondering for how long it doesnt say anything when it kicks me from the server when i try to load in

[ocean thistle]

7 days from when you are banned

[viral summit]

yo i made a ticket but it got denied idk how. we werent playing with cheaters we didnt know they were cheating and we didnt see they got banned but I knew one of them and he didnt tell me they got banned he said they got off for wipe and he gave me codes to base

we didnt even get 1 lick of loot

[ocean thistle]

Did the base have loot?

[viral summit]

yea

[weak heath]

Hai could you answer my question after?

[viral summit]

we lived across the map never even interacted with them

[ocean thistle]

Then you benefited from a cheater

Yes Loco

[weak heath]

Thank you

[viral summit]

but the thing is we didnt know they got banned a couple hours earlier

they gave us base codes at like 2 in the morning

[harsh peak]

Please. I was just banned by a user named rust, whom I met a few days ago. I teamed up with him and never knew he had cheats. He was banned today and I got caught too. I am innocent and play fair; you can check my account, my profile "juancdasso" and you will see that I have even invested in the game.

my nick name is D4sso

[viral summit]

i personally dont think thats a 7 day ban bro

[ocean thistle]

Sorry you didn't know but there is evidence. Cheaters ruin the game for all parties. You unfortunately are caught in the middle and your temporary ban will remain as mentioned in the appeal. The decision will not be changed

[ocean thistle]

What browser are you using?

[weak heath]

I tried google and and it does the same thing

I can dm you it if you want

[hot schooner]

A guy on our team was cheating and nobody knew, and I got banned. When can I get my ban lifted, please?

[ocean thistle]

Are you using an adblocker, or weird extensions?

[weak heath]

Uhh I dont have any weird extensions but I do have a ad blocker I can try turning that off

[ocean thistle]

I would try to turn them off temporarily to see if it works

[glass olive]

Hey, @harsh peak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @hot schooner

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hot schooner]

okey thx

[weak heath]

I removed both the extensions and it still does the same thing

[ocean thistle]

On Chrome?

[weak heath]

Yeah

Can you try it yourself on your chrome to see if its only on my end?

[ocean thistle]

It works for me which is strange

[weak heath]

I assume its just me but im not sure why it would be doing this

[ocean thistle]

VPN?

[weak heath]

nah

[ocean thistle]

Are you from Russia

[weak heath]

nope usa

[ocean thistle]

Even stranger

[weak heath]

and everything else is working its only this

[ocean thistle]

Can you clear cache and cookies

[weak heath]

I dont think that would matter saying I dont use chrome as my main browser

and I only went on it for this saying brave wasnt working

[ocean thistle]

Send me a DM so I can forward it in the mean time

[ocean thistle]

!steamid Otherwise, let me take a look at your issue. What is your steamid?

[glass olive]

Hey, @weak heath

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wanton sentinel]

!support

[waxen junco]

hi, will i ever get unban from rustoria server form ban evasion? save me plz

[eternal nest]

@ocean thistle Can you handle my appeal administrator

[hollow cosmos]

#support message

[eternal nest]

It's been a day already

[hollow cosmos]

and can take 2 more

asking in here wont get your appeal expedited

you just need to be patient and wait like everyone that submits an appeal my friend

[eternal nest]

I'm feeling really uncomfortable now, my friend. I can't play on the server

[hollow cosmos]

sorry that you feel uncomfortable about that my friend.

[eternal nest]

I spent a lot of Chinese yuan on your server

I want to know why I was banned from speaking? I obviously didn't cheat at all.

😭

I hope you can handle it faster and give me a clean conscience

[hollow cosmos]

I wish you good luck with your appeal and hope you get the outcome you are looking for. I cant help you anymore with this apart from advising you to have some more patience and wait for a response to your appeal.

[timber rivet]

if u ever do let me know

[glad glacier]

hi i cant reach the rustoria.co/tickets site but im fairly certain there is a group of cheaters on new bought accounts, base location T2 on Rustoria SEA Long

[lone light]

do any AMD GPU players feel it's lag since Unity 6 updated?

[hollow cosmos]

havent been on since the update, hopefully its not laggy for me

[lone light]

@hollow cosmos you use AMD graphic card?

[hollow cosmos]

yeah i got a 9070XT

[lone light]

can you check it? I got lag since update and fixed after I use ddu

I got time out 3 times since the update.

I just changed the curve of fan

[hollow cosmos]

everything is smooth for me as im running about

could be a driver thing though, i dont auto update my drivers so it could be the newer ones breaking something

AMD drivers arent fantastic

[lone light]

I ddu-ed it. smooth now

and Unity 6 made memory util lower.It's so good

@hollow cosmos AMD driver should be ddu every time update

uninstall and reinstall

[hollow cosmos]

i havent updated my amd gpu drivers in a while. The new ones break my Fallout modpack 😂

[lone light]

the file of old driver fighted with Unity 6

it's so bad and force me ddu it

[ivory basin]

any reason i cannot remove people from my clan? on the website

[hollow cosmos]

its bugged atm, was forwarded to the devs previously #support message

[dim ridge]

где администратор Shenzyyy?

он не разблокировал меня на сервере

[lone light]

@hollow cosmos AMD Fighting with Future

[hollow cosmos]

[thorn karma]

need to report a cheater

[hollow cosmos]

?report

[glass olive]

Hey, @thorn karma

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[thorn karma]

sneaked to his base and said why i was door camping

[hollow cosmos]

maybe he has a cctv camera or HBHF sensor

[thorn karma]

he just build his base up with mp5 too

and do you just take the loss if the person gets banned since you probably dont get the loot back he took

[hollow cosmos]

yup

admins dont give loot/interfere with gameplay

[thorn karma]

damn you dont make base decay either or?

[hollow cosmos]

nope

nothing at all

[thorn karma]

gg

[azure roost]

hello where can i maaaakaaaaaae a support ticket?

[hollow cosmos]

?ticket

[glass olive]

Hey, @azure roost

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[azure roost]

cant find a server

[hollow cosmos]

you can make a generic ticket and put any server

if you are reporting someone, just put their steamid in the ticket

[azure roost]

it says no server found

?

[hollow cosmos]

make a generic ticket

[azure roost]

not workingf

trying to a generic xd

[hollow cosmos]

what error are you getting

everything is working fine for me

[azure roost]

if i go on generic it says no server found i cant skip it

[raven mist]

Send me a ss please

[azure roost]

could i go vc and i screenshare?

[raven mist]

Cant join vc atm, but can dm me

[azure roost]

ok

yo its just a simple question dcan i text u dm ?

[raven mist]

yes for sure

[barren ivy]

I need an admin for rustoria.co - US Low pop

please

[hollow cosmos]

if you need admin help, please make a ticket here https://rustoria.co/support

[barren ivy]

Thank you

how long does it take for an answer usually

[hollow cosmos]

tickets are answered in the order they are received and are responded to ASAP

[barren ivy]

okay thanks i appreciate you

[formal storm]

Hello, admins simply closed my appeal and didn’t respond at all, even though I waited more than 3 days. Appeal #65a01e

[buoyant hornet]

HELP PLS

[hollow cosmos]

whats up

[formal storm]

can you check my ticket pls?

[buoyant hornet]

<@&874995535881326632> 76561198112508990 cheaters
bypassing the ban
EU medium

[hollow cosmos]

make a ticket instead of calling them out in here https://rustoria.co/support/report

[hollow cosmos]

i cant

[buoyant hornet]

sor

[formal storm]

but you r head mod :?

[shrewd aspen]

@hollow cosmos hey my teammates unban appeal for denied even with proof not cheating, hes playing on an au server from ireland might have something to do with it i dont think he mentioned it is there anything that can be done? have clips and other stuff in the appeal

[hollow cosmos]

yes, not an admin

[formal storm]

kk

[hollow cosmos]

appeal decisions are final

perhaps your friend was not being honest to you

[shrewd aspen]

my friend was being honest to me and this is a false ban

i am also banned just not been responded to after nearly 2 days

[hollow cosmos]

appeals can take up to 3 business days

[buoyant hornet]

No servers found
We could not find any servers you recently played on.
It says there

[hollow cosmos]

this seems to be an issue at the moment with the support system as someone else was having the same problem

[sleek kiln]

@hollow cosmos can i ask why i cant see my clan stats on rustoria us main ?

[hollow cosmos]

#support message

[hollow cosmos]

can you try to make a ticket again?

[raven mist]

Can you not click next?

[shell pewter]

Can I get support with being stuck in queue with VIP? already opened ticket eu-7903

[hollow cosmos]

theres only a couple of people that can respond to payment support tickets so you may have to wait a little bit

[smoky hawk]

to mei ban por ficar on

alguem pode me ajudar

@hollow cosmos

[hollow cosmos]

Se você foi banido, por favor, envie uma apelação aqui: https://rustoria.co/support/appeal - a resposta pode levar de 1 a 3 dias úteis.

[smoky hawk]

e ban de 8h

tava indo raid

[hollow cosmos]

É possível que você receba uma resposta dentro desse período, mas parece improvável. Você só precisa esperar o fim da suspensão.

[smoky hawk]

nada aver esse ban mano

ai e complicado

[smoky hawk]

@hollow cosmos vc comsegue ver o motivo pra mim e heras ou perm

[hollow cosmos]

Não posso, pois não sou administrador e não trabalho com banimentos.

[smoky hawk]

qm pode me ajudar que esta do dc

@hollow cosmos

@raven mist

[balmy fox]

<@&874995535881326632>

I am only here to assist with Rustoria network issues. This question is not relevant to this support channel.

[shy remnant]

You don't need to ping (@)

[balmy fox]

??????

You don't need to ping

[shy remnant]

You don't need to tag @ admins

[balmy fox]

OK SORY

Can you help my friend Goat?

@smoky hawk

PLEASE

[merry elk]

pls ban oaz on rustoria main clear cheater with 33 hours

[shy remnant]

!report

[glass olive]

Hey, @merry elk

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shy remnant]

Help with what ?

[balmy fox]

My friend took an 8-hour nap for rest reasons.

[scarlet quarry]

Can you tell me why he was banned?

[balmy fox]

FOR REST HE SAID HE TOOK BAH FOR 8 HOURS TO REST

<@&874995535881326632>

[covert tundra]

Please don’t @ admins

[balmy fox]

So you can solve my problem.

[zealous oracle]

thank you

[balmy fox]

???

[covert tundra]

What’s ur problem

[scarlet quarry]

Can you tell me why he was banned?

[balmy fox]

My friend took Bah for 8 hours to rest.

@covert tundra

[covert tundra]

Ur friend was banned?

[balmy fox]

YES

[covert tundra]

He needs to make a ticket

[covert tundra]

!appeal

[balmy fox]

HIS NAME IS GOAT

[glass olive]

Hey, @balmy fox

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[covert tundra]

And a admin will review

[balmy fox]

We can't access the website.

[hollow cosmos]

this image shows his ban has already been appealed

you can only make 1 appeal

if it is denied, that answer is final

[covert tundra]

How come

[balmy fox]

What do you mean by appeal?

COMPLIQUED

[covert tundra]

He needs to fill out a appeal for his ban

[mellow flare]

admin help. i got muted.

[scarlet quarry]

Yes, but I was never told the reason. The administrator just kept repeating the same thing: "High-risk account." And literally, I didn't play; it was out of nowhere.

[covert tundra]

If u got muted it was for a reason

[hollow cosmos]

Seu amigo já recorreu da suspensão. Se o recurso for negado, ele terá que encontrar um novo servidor para jogar.

A conta foi considerada de alto risco para jogar nos servidores de Rustoria.

[mellow flare]

i did say something offensive or against the rules.

[covert tundra]

U can appeal ur mute here

[covert tundra]

!appeal

[glass olive]

Hey, @mellow flare

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mellow flare]

tnx man

[scarlet quarry]

Yes, but I was never told the reason. The administrator just kept repeating the same thing: "High-risk account." And literally, I didn't play; it was out of nowhere.

[balmy fox]

HE TOOK BAH FOR TAKE A BREAK

What can I do about this?

??????

[hollow cosmos]

that is the reason

high risk account is the reason

[scarlet quarry]

Yes, but in what sense is what I did high risk?

By hack??

[hollow cosmos]

the specifics of that ban reason are not disclosed

[scarlet quarry]

Why not?
Literally because there aren't any.

[balmy fox]

My friend already answered and it didn't help at all. How is it going to work?

[scarlet quarry]

Take the ban off me, I didn't do anything wrong, or at least tell me what I did because I don't know.

[sonic tulip]

hello

how to report a cheter?

[mystic gazelle]

Hey staff, there is a glitched spot on EU medium that is instantly killing us when we run over it. Our loot is currently despawning, could I get some support?

[sonic tulip]

cheater*

[glass olive]

Hey, @sonic tulip

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow cosmos]

please submit a ticket about this

[mystic gazelle]

Yea this is crazy lmfaoooo

[mystic gazelle]

use the website or where

[hollow cosmos]

?ticket

[glass olive]

Hey, @mystic gazelle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mystic gazelle]

made a website ticket, please look asap this is a detremential bug.

[peak vine]

can you please check my ticket its on rustoria sea medium i sent some proof

[hollow cosmos]

i cannot

[peak vine]

okay sir

[mystic gazelle]

Hey our loot is just gonna despawn is someone doesnt help us

would appreciate an admin looking at this asap

[oblique dirge]

I got a cheater on eu main vanilla. The names "Jhon wick" and he only headshot everyone on the team insta killing. Can an admin check on it or something

[hollow cosmos]

?report

[glass olive]

Hey, @oblique dirge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mystic gazelle]

@hollow cosmos is there an active admin on EU Med that could noclip under the map and see our bodies??

our loot is js gonna despawn due to a bugged chunk on the map

[hollow cosmos]

Unless you can get to your loot without dying, you wont be getting it back as admins dont interfere with gameplay and so cannot give your items back

[mystic gazelle]

Could you look and tell us if the body is even there? Its legit a full raid invo

[frail bough]

@hollow cosmos Hey, hi! I used to play (Rusttoria EU Long) a long time ago, and I went into a wipe with a few friends I met in the game. They got banned for cheating, and since I was on the same team, I got banned too. Or maybe my account was hacked and Rust was played, so I might be banned from your server because of that. I'm not sure. Can you help me? I'm just an innocent girl trying to play the game alone.

I don't know how to open a ticket.

[sage nest]

!appeal

[glass olive]

Hey, @frail bough

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hollow cosmos]

i cant, maybe the admin that does your ticket can if you ask

[frail bough]

look my ticket pls

[sage nest]

Tickets are looked at in the order theyre recieved, it will be processed in due time

Oh its an appeals nvm, appeals take 1-3 business days @frail bough

[ocean bridge]

i got muted in us med , i did not say anything bad i was trying to sell fragments and got muted

[sage nest]

!appeal make an appeal for your mute here

[glass olive]

Hey, @ocean bridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[charred monolith]

@raven mist ?

[sage nest]

Did you ever dm him your steam id ? Also did you make an appeal on the website ?

[charred monolith]

yes

[sage nest]

Have re recieved an answer in your appeal ?

[charred monolith]

Yes. My application has been accepted.

[sage nest]

Youll need an admin to help you out with this one unfortunatelly

[cerulean valley]

where is the tiktok system?

ticket*

[hollow cosmos]

?ticket

[glass olive]

Hey, @cerulean valley

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cerulean valley]

@hollow cosmos say if my friend cheated like a 4 years ago and tyrign to play this server on a new slate is there anyway he can play or is he just gonan get perma banned from the server?

is there anyway to like verify so he can play the server?

[tawdry pelican]

fuck sea

[hollow cosmos]

he can appeal

but if its a cheating ban then its unlikely

[tawdry pelican]

lagging shit al time connect attempt

TY

[cerulean valley]

no like he didnt cheat on this server it was ukn scripts but doest he appeal help his case any?

[hollow cosmos]

did he get gamebanned?

[cerulean valley]

yea

[hollow cosmos]

You are NOT allowed on our Vanilla servers if your situation is one or more of the following:

• You have a gameban on another account within the last 180 days
• You have more than 1 gameban on other accounts.
• You have an account that is banned on our servers and are playing on another account.

if its his only ban and its older than 180 days then he can play

[cerulean valley]

bet do i send u his steam or how do i tell him to appeal through the website

[hollow cosmos]

he shouldnt be banned if hes on a new account

he is banned rn?

[cerulean valley]

yea he try'd joining het server and it insta logs him back to the menu and says hes banned for cheating

but he hasnt cheated in years lmao

[hollow cosmos]

yeah he should make an appeal

[cerulean valley]

alright ill tell him

[delicate scarab]

@hollow cosmos am i able to talk to you in vc

[hollow cosmos]

not rn

if you have an issue you can type it here

[delicate scarab]

When i originally got banned I had another account that I was steam sharing with also get association banned does that count as 2 accounts

[hollow cosmos]

most likely, but dont take my word for it as im not 100% sure

[vagrant elm]

@austere quest can u plz help me get a start all i have is worm and green berry this game hard

[hollow cosmos]

can we please not ping admins for this

[loud cairn]

76561199442601996 CHEATEERS ON EU MAIN

76561199442601996 CHEATEERS ON EU MAIN

[sage nest]

!report dont post their id here it just helps the cheaters out

[glass olive]

Hey, @loud cairn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[haughty lake]

76561199442601996 CHEATEERS ON EU MAIN

[hollow cosmos]

you just got told what to do

[haughty lake]

pls check he is ragecheating

[sage nest]

#support message

[loud cairn]

76561199442601996 CHEATEERS ON EU MAIN

[hollow cosmos]

you can stop posting this now

and make a report on the support site

[loud cairn]

I MAKE A TICKEET CHECK BRO

@hollow cosmos

[hollow cosmos]

i cant check your ticket bro

you need to wait for an admin to look at it bro

[loud cairn]

CHECK BRO HE KILL ALL PEOPLE HE 6V1 I LOOSE 10 ROCKETS

[hollow cosmos]

he cant check either bro

you gotta be patient and wait a little while

[haughty lake]

i already made a ticjet

its obvious

[hollow cosmos]

im sure they will be removed from the server quickly once an admin looks at your ticket then

until then you need to have some patience

[haughty lake]

we cant play

[hollow cosmos]

sorry about that

[haughty lake]

they literaly flying around us

[sage nest]

post pas son ID ici ses pas compliquer bro

[loud cairn]

ADMIN SLEEPING NOT WORKING RUSTORIA BEST SERVER ?

[sage nest]

Calling them out in here will just make it harder for admins to help you btw

[loud cairn]

THKS FOR BANNED ADMIN

[delicate scarab]

I created a appeal do those typically take a day or two

[wind wedge]

where do iopen a apeal

[median crown]

the standard response time for an appeal is 1-3 business days

[median crown]

!appeal on the support website

[glass olive]

Hey, @wind wedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wind wedge]

it says i already made one

[prisma minnow]

Hi ! Any staff here ? Sorry to bother you, but when I try to connect to your servers, I get kicked for "cheating," even though I've never used cheats or been banned for association or anything like that, so I don't understand... Especially since I haven't played on a Rustoria server for quite some time... I can't log in with my Steam account on the website, so I can't create a ticket. Can you please help me?

Maybe for association after team up with random neighboor and get banned after i leave so dont see it but it's impossible that I was banned for cheating directly; I've never used anything, I don't even have a crosshair anymore, I use the one from the game...

Maybe someone can explain me what's happen and help me please ?

https://steamcommunity.com/profiles/76561197997878914/

[loud cairn]

76561199527943361 CHEATERS ON EEU MAIN JUST HEASHOT 600 HRS

<@&874995535881326632>

[long wren]

!ticket

[glass olive]

Hey, @loud cairn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[loud cairn]

Ticket #b735bd CHEATERS ON EU MAIN 600 HRS

<@&874995535881326632>

Ticket #b735bd CHEATERS ON EU MAIN 600 HRS
<@&874995535881326632>

[tight urchin]

lol

[hollow cosmos]

why are you doing this again

you know how to make a report

yet you come in here and spam ping again

[tight urchin]

hes mad

[loud cairn]

bro first cheaters hes banned he come back with other account

[tight urchin]

doomx u have a question for u on what u will do insted

[hollow cosmos]

what do you mean

[loud cairn]

bro tell admin just cheaters on this hours pls just banned this men wee cant play

[hollow cosmos]

you need to make a report

[loud cairn]

its make checkTicket #b735bd @hollow cosmos

[tight urchin]

look on the rules say that ppl cant play the server if they have 2 gamebans, but if someone send u a ticket to u telling u that person have 2 gamebans u well ban hem from all the servers or let hem play the server until other admin see hem in the server to ban hem just for the 2 game bans

idk if u can understand my discuting english XD

[hollow cosmos]

you can always type in your first language and i can use a translator

[tight urchin]

naah traslater make more no sence sometimes and i need to speak on a clear way then XD

[hollow cosmos]

and as for your question, I don't know as I am not involved with bans at all

[tight urchin]

ohhh i see

[prisma minnow]

@hollow cosmos ?

[hollow cosmos]

Why cant you login to the support site? Does your account have a community ban?

[prisma minnow]

Dont know but i cant, show with mate to make it for me

[loud cairn]

Ticket #b735bd check my tickeets bro why 3 cheaters on eu main on the night

@hollow cosmos

[hollow cosmos]

#support message

[wind needle]

bro do yall fuckin do anything when it comes to cheaters XD

[prisma minnow]

Cant select server to create a ticket... Can u show with my ID why i get banned please ? 76561197997878914

https://steamcommunity.com/profiles/76561197997878914/

[tight urchin]

but yeah i send the ticket but the admins tell me that if im eligible to play the server i can but i have 2 gamebans and the rules say that u only can play in the servers if u have 1 game ban but not 2, but i dint get ban or something like that in the server because i have 2 gamebans, but if a admin see me in the server they will ban me just for the 2 gamebans, so now i tell u why they not ban me in the moment
and let me play the server but if a admin see me i will get ban just for play the server

[prisma minnow]

@hollow cosmos

[tight urchin]

but i was in the server playing for a lil bit and i dint get ban

like idk what to say or what to do XD cuz if i play the server i will waste my time u know

[prisma minnow]

Fuck me, dont have any solution...

[tight urchin]

XD

[hollow cosmos]

you need to make an appeal, not a ticket

[wind needle]

tell me to open a ticket theres fuckin 8 tickets on this kid n u guys havent done shit

[tight urchin]

u can pay them at week to get instant replay XD

[wind needle]

33 hours on this kids account

[tight urchin]

XD

[wind needle]

1 tap eokas at 60m

[prisma minnow]

En gros, je n'ai pas joué sur les serveurs Rustoria depuis quelques temps, n'ai jamais utilisé un quelconque logiciel tiers ou triche d'aucune sorte, n'ai jamais été ban en jeu donc soit j'ai fait équipe avec un voisin qui n'était pas legit et du fait d'etre groupé avec ce dernier, ai été ban pour association et ce après que j'ai quitté le serveur, soit je ne comprends pas pourquoi... J'ai 7500 heures et un inventaire qui coute relativement cher, à aucun moment je n'aurais triché de quelconque facon...

[tight urchin]

nice slug

[wind needle]

u can see what shell is being shot in combat log fourhead

[prisma minnow]

Je ne peux pas. Je n'arrive pas à me connecter au site avec mon compte steam donc impossible de faire un appeal ou ticket... Je suis totalement bloqué.

J'ai demandé à un ami de le faire pour moi mais vu que pour faire un appeal, le site recherche via l'ID du compte connecté sur ce dernier sur quel serveur il est ban, aucun ban n'est détecté vu que c'est pas mon ID donc impossible de faire d'appeal non plus de cette facon.

[hollow cosmos]

@prisma minnow do you get any error when trying to login? like does it say anything?

[prisma minnow]

Je ne vois pas ce que je peux faire si ce n'est rentrer en contact via discord avec une personne capable de gérer les ban et donc pouvant m'aider.

Non, je suis juste kick du serveur après les chergement au moment du cleaning up

Je vous ai envoyé par DM le screen du message après déconnection

Disconnected "details cheating" that's all

[hollow cosmos]

I understand that.

Im just trying to help you out with not being able to login to the support website to create an appeal

trying to understand what issue you are having with logging in

[prisma minnow]

Actualy none's haha i'm litteraly stuck and dont know why i'm actrualy ban hahaha

[hollow cosmos]

??? so you could make an appeal this whole time you were saying you couldnt?

[prisma minnow]

Try again tmrw, maybe it was a bug , dont know

[hollow cosmos]

[prisma minnow]

But if it was not fix, dont know how i can found a solution without saw it directly with someone with ban management acces haha

I'm going to go cook some pasta in my tears while I wait...

[hollow cosmos]

enjoy your pasta

[earnest apex]

We had cannons behind the shelves and suddenly they broke, most likely an admin, so we cant put it?

[hollow cosmos]

Admins do not interfere with gameplay so it couldnt have been that. Most likely just a bug that broke your cannons

[earnest apex]

Got it

[hollow cosmos]

you can report it to Facepunch using F7

[sinful hazel]

vip aint viping how longs it normally take

i been waiting 30 min

[hollow cosmos]

vip is applied instantly

if you are in a queue, try reconnecting

if that doesnt work, head to #payment-support and make a ticket there explaining your issue

[wind needle]

Do u fuckin inbred fucks check tickets

[hollow cosmos]

yo chill

ofc tickets are checked

[wind needle]

thats funny

[amber roost]

I'm not allowed to join the server because of the cheats, even though I'm against cheats and don't use them. I need your help with this issue.
(I can show you a screen demonstration right now, and I can also provide you with the OBS)

[scenic spade]

76561199078026586 hack ban pls eu med

[astral nacelle]

where open ticket

[scenic spade]

no

[hollow cosmos]

?report

[glass olive]

Hey, @scenic spade

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

Hey, @amber roost

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[amber roost]

HELP ME, I've been banned but it's because of the cheats, I DON'T HAVE ANY OF THEM, I'VE NEVER DOWNLOADED THEM, AND I'M THE ONLY ONE ON MY ACCOUNT

[hollow cosmos]

create an appeal here: https://rustoria.co/support/appeal

[rigid shadow]

kicked from the server for cheats, I'm not banned on any Rasta server, 3400 hours.
all servers
76561199562154848

[glass olive]

Hey, @rigid shadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[umbral epoch]

What time does it restart? eu east medium

[hollow cosmos]

restart times can be found in #server-info

[umbral epoch]

ty

[dense hemlock]

I'm being kicked off the server for "cheating." I don't use cheats and haven't been called in for verification. 76561199439274771

[cobalt jackal]

You can submit an appeal here: https://rustoria.co/support/appeal

Dont call them out in chat, if you want to report a player, please do it here: https://rustoria.co/support/report

[drowsy granite]

why did you delete my message? Above, people also send messages about cheters, and you don't delete those messages lol

[vague sigil]

please check my appeal #100388 i want to play , i love rustoria

<@&274971100184576010>

[cobalt jackal]

They may see it and turn the cheats off if they are cheating.

[cobalt jackal]

Please dont tag admins, the standard response time is 1–3 business days, though it may be more or less depending on the situation. Please be patient.

[drowsy granite]

Thank you, i understand, i'm sorry

[vague sigil]

Please check i want to play now

[violet ruin]

Please be patient, a staff member already told you - the standard response time for appeals is 1 to 3 buisness days, but this can vary.

[onyx musk]

can an admin to come to support rq

[sage nest]

Admins dont typically go in the vc

What problem do you have ?

[onyx musk]

i just wanna discuss my appeal

cause i feel like im shit at texting, and the admins would miss understand what im tring to say

[sage nest]

If you already got a reply the outcome of an appeal is final.

[onyx musk]

i didint tho, they said hey and thats it

[sage nest]

When did you make your appeal, normally they have a 1-3 business day wait time

The website is the only way to make a ticket unfortunately

[onyx musk]

ive been waiting 4 days

[eternal nest]

Did you wait for 4 days to appeal

My appeal has been pending for two days, why hasn't it been resolved yet

[onyx musk]

no i appealed right away, took them 3 days to say hi, and been waiting another day now

[lapis ore]

Hello admin. I am trapped in the Outpost basement on Rustoria US Main.

[lime inlet]

false ban for reassion: hing risk account but im not cheat, what i need to do?

[viscid merlin]

how do you apeal

i got banned like last force wipe and it was for 7 days but now im perma?

[dense ridge]

Hello, can you please explain the issue further?

[lapis ore]

A player is intentionally blocking the top of the ladder and grieving. I cannot get out. Could you please teleport them or kick them？ Thank you.

[barren plank]

delete your rust account

[dense ridge]

I'm sorry, we cannot teleport or kick them. Also, we do not like Japanese players on our server.

[vague sigil]

please check my appeal #100388 i want to play , i love rustoria

[violet tundra]

Hi @lapis ore, can you tell me the names of the players who are griefing you?

[vague sigil]

<@&274971100184576010>

[shy remnant]

Please don’t ping

[dense ridge]

@shy remnant

[lapis ore]

SKIPPY

[idle pine]

This user is now banned

thanks for the report!

[barren plank]

skippy is such a good admin

[shy remnant]

#general

Thank you

[dense ridge]

@shy remnant hey this player @lapis ore is cheating

[shy remnant]

We will not, nor we can, interfere with the gameplay. This is part of the game and I’m sorry but you got to resolve this ingame on your own.

[shy remnant]

!report

[glass olive]

Hey, @dense ridge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vague sigil]

please check my appeal #100388 i want to play , i love rustoria

[shy remnant]

Your appeal will be looked at asap

#general

[vague sigil]

i want play now

[shy remnant]

You have to wait for the banning admin to review your appeal

[lapis ore]

@shy remnant Understood. Thank you.

[eternal bough]

I got banned for nothing on MEDIUM, my Steam ID is 76561199004831989

[ocean thistle]

Lucky this time I fixed it for you. Please submit an appeal next time https://rustoria.co/support/appeal.

[sage nest]

!appeal include all the info you can and other steam accounts you might have

[glass olive]

Hey, @lime inlet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[restive pollen]

!ticket

[glass olive]

Hey, @restive pollen

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fathom gorge]

please check my appeal got banned and the reason it says Cheating.

[minor rose]

Me too

[minor rose]

I need too this please. Because Discord is banned in my country, I changed my DNS and am using an application called goodbyedpi. Because of this, I can't connect to the server and after a few attempts, I got banned. I tried logging in with my second account and got banned from that as well. I need both my ban lifted and my IP address whitelisted.

[ocean thistle]

You will need to wait for a response to your appeal. Thanks for your patience in advance. :)

[minor rose]

Thank you, but my friends are playing and I'm waiting, and the queue on the server is getting longer. Will it take a long time? And will my IP address be marked as safe? I don't want to get banned again.

[ocean thistle]

No promises on the length of time. We do not whitelist/mark IPs as safe. If it does happen again then you will need to follow the same procedure to submit a new appeal.

[whole summit]

!ticket

[glass olive]

Hey, @whole summit

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[minor rose]

So what do I need to do when I log into the server to avoid getting banned again? It seems like they're blocking my internet access. Unfortunately, it's not something I can control.

[ocean thistle]

Sadly nothing, it is a risk that may happen when you use VPN

[minor rose]

I'm asking you a question here, but I'm not doing anything wrong, am I? Is this a place where I can chat and ask questions?

[ocean thistle]

Good news, we do not ban for VPNs though

Yes this is the correct place for support

[whole summit]

Administrator, we can communicate via private message.

[ocean thistle]

We do not take reports via Discord

Please submit a ticket.

Private messages will be ignored by all admins

[minor rose]

Okay, thank you. I've changed my DNS settings(I restored my DNS settings to their original state.) and stopped using the goodbyedpi DNS changer program. When playing Rustoria (if I can play it 😉 ), I'll use a VPN to access Discord through my internet browser. I hope I can join the server and my ban is lifted quickly. Most importantly, I hope I don't get banned again. How can I find out if my ban has been lifted?

I want to be notified immediately if my ban is lifted. I hope to hear from you today.

[whole summit]

check my ticket plz

@ocean thistle

[sage nest]

appeal or ticket ?

[whole summit]

appeal

[ocean thistle]

You will need to wait for a response. I highly recommend you to provide all your steam accounts in the appeal. Best of luck to you.

[ocean thistle]

Refresh the page

[minor rose]

It says "approved". What should it say when it reaches a solution?

[ocean thistle]

Give it 5 minutes and connect

You should be able to successfully connect onto our servers

[minor rose]

Okey i will try and i gonna inform you

[eternal nest]

@ocean thistle My dear friend, it has been two days since my appeal, why hasn't it been resolved yet

[ocean thistle]

Hello friend you will need to wait for a response to your appeal as previously mentioned multiple times.

[eternal nest]

I used VPN to Discord in China, which caused me to be banned. I hope the ban can be lifted soon

[ocean thistle]

We do not ban for using VPNs

[eternal nest]

But my use of VPN in China resulted in me being banned

[ocean thistle]

Incorrect

[eternal nest]

The reason for my ban earlier was that my account was high-risk. I appealed and it was approved. This time, I was banned because I am a ban evasion

[sage nest]

appeals typically take 1-3 business days, sometimes more or less depending on the circumstances

[eternal nest]

I really enjoy playing this game on your server. I am also an old player with 3000 hours of experience

I hope to be unblocked soon so that I can return to your server, dear friend

[proper wadi]

Hello, we were competing excav this wipe with my group. 10 minutes ago I was banned for "high risk account" . Please unban me, can answer all ur questions

[eternal nest]

It's not easy for us to play this game in China. We hope you can tolerate us. Thank you

[sage nest]

!appeal you will habe to make an appeal on the website

[glass olive]

Hey, @proper wadi

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[whole summit]

How can I check an appeal?

[sage nest]

on the website you made the appeal

[hollow cosmos]

You can check the status of your appeals here https://rustoria.co/support/appeals

[whole summit]

yes

[sage nest]

keep in mind they take 1-3 business days @whole summit

[turbid barn]

Where specifically on the website do I cancel auto renewing vip because you guys make it very hard to find

[thorny dune]

!cancel This clip should hopefully help make it a bit clearer

[glass olive]

Hey, @turbid barn

To cancel an active subscription, follow the steps below:
Cancel subscription

[sage nest]

keep in mind they take 1-3 business days

[proper wadi]

@balmy cypress

When can you check my appeal?pls

[median crown]

the standard response time for an appeal is 1-3 business days

[high ore]

I just got banned

even though im not cheating I just been shitting on the same trio lmao.

[glass olive]

Hey, @high ore

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fathom gorge]

why my server say at appeal sea long, but im long gone there after wipe in sea main i am currently playing at sea main

Appeal #a0d539

[frozen moss]

where can i find the rewards website?

[hollow cosmos]

https://rustoria.co/rewards

[fathom gorge]

@hollow cosmos can you check my appeal please i've been wasting my time waiting 🙁 need to grind for upkeep

[hollow cosmos]

❌ I cannot.

The standard response time is 1-3 business days for appeals, but can be more or less based on the situation.

[fathom gorge]

this happened to my friend also to @upper birch but it just took 1hr-2hrs

[hollow cosmos]

each case is different

[fathom gorge]

ok sir noted. i'll just wait then thx

[magic scroll]

where do i make a ticket

[hollow cosmos]

?ticket

[glass olive]

Hey, @magic scroll

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[loud cairn]

VENDING MACHINE IS BROKEE I LOOSE 1500 CRUDE PEOPLE BUYING ON MY SHOP NOTHING IN

[tribal quarry]

Ticket #e4c4ee
A no recoil player report with tough evidence, hope admin can check it ASAP. I am willing to do my utmost to help.

[shy thunder]

hey

i want to ask why i cant type in the game like i see the chat for a split secound then dissapers every time i click enter to type

[velvet cairn]

I was banned from the server for using cheats and I am not using cheats whether it is an error on my pc

[violet ruin]

check general

[violet ruin]

is chat enabled

[violet ruin]

please be patient

[violet ruin]

so how did you lose crude if its empty

[tribal quarry]

sure. I will be patient.

[raven vault]

Administrator, I would like to ask why my account has been banned for various reasons, and then I will find that it is banned by mistake as soon as I appeal. It has been the sixth time. May I ask what the reason is? My ID is 76561199030612674

[craggy shore]

Pretty sus team going around US long monthly raiding bases. Everyone has f7 them all but they're just continuing to raid

[hollow cosmos]

You should make a ticket directly to admins via https://rustoria.co/support/report

[raven vault]

11

[oak wasp]

Guys i got banned for some reason, idk why

what should i do

[royal shell]

How can I find out if my appeal has been decided?

<@&274971100184576010>

[earnest quiver]

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

[earnest quiver]

No need to put the admin tag

[royal shell]

ty and srry about that

[earnest quiver]

!appeal

[glass olive]

Hey, @oak wasp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proper fjord]

Is playing with cheaters punishable by a 30-day ban?

[earnest quiver]

The first time you are blocked for 7 days, then longer.

[proper fjord]

hahh

[lilac olive]

Why, whenever I try to join any server, does it tell me I’ve been banned for cheating, even though I’ve never played on Rustoria?

[ocean thistle]

Next time it will be permanent.

[glass olive]

Привет, @lilac olive

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[proper fjord]

nooo

[ocean thistle]

This is your final warning.

[proper fjord]

You're just kidding, right

[ocean thistle]

Why would I be kidding?

I do not sympathize with players who continually choose to play with cheaters.

[lilac olive]

And here you can see when I was banned, because today was the first time I tried to log into the Rustoria.

[glass olive]

Привет, @lilac olive

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[ocean thistle]

!appeal @thin axle

[glass olive]

Hey, @thin axle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[subtle loom]

Hi, Admin
i just got banned by play with cheater
14D banned duration
next time will be how long pls?

[ocean thistle]

30 days.

[subtle loom]

thank you

if it a false ban will i be reset the time duration ban?

[ocean thistle]

It's not a false ban. Go check your teammate's profile.

[subtle loom]

yes yes

but if the next time

because sometime we get a false ban

[ocean thistle]

No

[subtle loom]

i see

like last time i got banned but then i got release by a false ban

does that time count

[ocean thistle]

Case by case basis

[proper fjord]

I got banned 3 in the past 2 months for playing with a cheater, but one of those bans was actually a mistake by the admin team. My teammate was unbanned afterward, so I’m wondering why that case is still being counted against me.

[ocean thistle]

I've readjusted everyone on your team. Yours is 14 days now.

[proper wadi]

Can you check my appeal pls🙏

[ocean thistle]

You will need to wait for a response to your appeal.

[proper fjord]

ty

[subtle loom]

tysm

[ocean thistle]

No problem

[wary galleon]

Where can I ban appeal

[earnest quiver]

!appeal

[glass olive]

Hey, @wary galleon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[haughty arch]

76561199402666803

[narrow reef]

hey, i have very specific issue, can i get the admin?

[balmy fox]

<@&874995535881326632>

base of the aa7 you get close to it you fall out of the game hack

[fierce oasis]

76561199695751019 please fast appel

[merry elk]

i have made a ticket

[raven mist]

Im glad you made a ticket, not sure why you need to call it out in a public discord tho

[merry elk]

just l;etting other players know 🙂

[raven mist]

Give us a few minutes and we"ll check

Why...?

[merry elk]

so they can avoid him?

[raven mist]

Yes because they know perfectly where they'll meet them, you didnt even say a server

[left nacelle]

shenzy

[raven mist]

Sorbonn

[left nacelle]

pls check my ticket brother

[raven mist]

What ticket

[left nacelle]

shenzy pls dm

[merry elk]

EU MAIN

hahahaha

atelast you have humour

[raven mist]

[merry elk]

https://tenor.com/view/kekcrab-crabkek-crabkekw-kekwceab-crab-gif-19258334

thanks bud was that guy playing with a ghroup?

[fierce oasis]

76561199695751019

[celest plaza]

Hi, I received a VIP from a ticket, but when I try to activate it, there is no server available to choose. Could you please assign the VIP to a server or enable the server selection for me?

[ocean thistle]

What ticket?

[fierce oasis]

I played calmly, I didn't log in to Rastoria for a month, and now I want to log in, but I've never played with cheats. Although I did once apply for a ban, and it was removed. I'm still waiting for the ban 76561199695751019

[celest plaza]

My ticket was closed, I received VIP from the admin but I didn't receive information on how to choose a server

[ocean thistle]

https://donate.rustoria.co/

Log in to our store and select which VIP package on there

[tender river]

Hello i got banned for cheating.. when i didnt even play in rustoria server this week and every other server works also i never cheated what are you guys on?

[serene shale]

tive um banimento sem motivos quero resolver esse poblema logo

[glass olive]

Hey, @tender river

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Oye, @serene shale

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

[tender river]

Doesnt work

[fierce oasis]

I played calmly, I didn't log in to Rastoria for a month, and now I want to log in, but I've never played with cheats. Although I did once apply for a ban, and it was removed. I'm still waiting for the ban 76561199695751019

[ocean thistle]

You created your appeal <5 minutes ago. Please be patient while you wait for a response.

[ocean thistle]

Please elaborate as to what you mean by "doesn't work"?

[tender river]

Say ban not found

[fierce oasis]

how many + is the answer

[tender river]

When i try to get in server and it says banned “ cheating”

[fierce oasis]

how many + is the answer I need it urgently, I can't wait 15 hours

[ocean thistle]

!appealru 1-3 days. you may read it here

[glass olive]

Привет, @fierce oasis

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[ocean thistle]

Can you confirm you are logged into the correct steam account?

[tender river]

Idk

[serene shale]

@ocean thistle Quando tento entrar ao servidor sou desconectado por cheating, pode me auxiliar?

[fierce oasis]

I need it urgently, I can't wait 15 hours

[tender river]

Im banned on both for no reason😭

[ocean thistle]

You will need to wait.

[tender river]

Fix this game omg

[ocean thistle]

What do you mean by both?

[fierce oasis]

You will need to wait.

[ocean thistle]

Correct. Thanks for your patience in advance. You have done what is required. I need to assist other players so they can create their appeal.

[tender river]

I have 2 accounts one is my other is friends who i play on cuz he has skins and i got banned on it today and on my account i wasnt logged in for some time but now when i did i see a game ban😭 wtf

[ocean thistle]

That seems to be the problem there

Give it some time and you should be able to create an appeal

You may need to clear the cache and cookies to be able to logged into the correct account

Try again in 30 minutes. If you have any issues come back in support. I may not be around in that time but someone will surely be able to assist you then

[glass olive]

Oye, @serene shale

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

[plucky grove]

Hello, I've just been blocked for advertising. Where can I file an appeal?

[glass olive]

Hey, @plucky grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[serene shale]

@ocean thistle Ya llamé y me dijeron que debía contactarlos nuevamente en 29 días. No entiendo la lógica de este plazo tan largo para el servicio.

[ocean thistle]

Your temporary EAC ban expired, but you will need to wait 29 days days until you are able to re-appeal. In the appeal, your admin will decide if you are able to play on our servers again.

[serene shale]

¿Entonces tengo que esperar 29 días para poder volver a jugar? No sé mucho al respecto, solo llevo dos semanas jugando.

[ocean thistle]

To re-open your appeal.

[sour wadi]

i was just banned from rustoria.co - sea long
the reason was highrisk account , im not sure why

[burnt kernel]

How do I know if my appeal was granted?

[shy thunder]

admins

i really really raelly need your help i just found a game bug and its very serious

it kicks u from the game and u can put it in your inventory

join rustoria eu main and come to R2

this shit is vay to overpowered

way*

[hollow cosmos]

You will receive a DM as you are verified or you can check the appeal status here https://rustoria.co/support/appeals

[shy thunder]

D

u can craft this item all u have to do is click on it

its an exploit bro someone ffs

[hollow cosmos]

If it's a game bug you should report to facepunch with F7

[celest plaza]

I'm having a problem after closing a gift request from the administrator for VIP because the server was not working properly. I have two transactions in my wallet that I have VIP without a server. How do I select a server because I already have VIP?

[hollow cosmos]

If you want to let our admins know you should make a ticket

[shy thunder]

bro

its a caset player when i just click on it like have it on my inv i get kicked insta

[hollow cosmos]

Make a #payment-support ticket if you are having VIP issues

[shy thunder]

bro i cant even remove it from my inventory

so its now my fault if someone gets kicked

[hollow cosmos]

Cant you just F1 kill

[hollow cosmos]

Your account is deemed too high risk to play on our servers. You can appeal your ban at https://rustoria.co/support/appeal

[shy thunder]

im not at base

[hollow cosmos]

Then get to base then F1 kill 😄

[shy thunder]

i will dw

and i wont get banned right?

cuz im gonna go to base very soon

[sullen tiger]

@hollow cosmos reply to my ticket please papa

[hollow cosmos]

I can't reply to tickets 👍

I'm not admin

[thorny dune]

Feel free to DM me @shy thunder

[sullen tiger]

yo berch

reply to my ticket papa

[hollow cosmos]

An admin will check your ticket in due time

[vivid plinth]

yo admins

theres literally a cheater who flew into my base and went straight to my oc

14 c4 straight to my boom box

he legit just flew away LOL

[oak bobcat]

yo i got banned for high risk account how do i prove im not cheating or how to do it idk how it works

can an admin help me

[median crown]

!report please submit a ticket on the website

[glass olive]

Hey, @vivid plinth

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median crown]

!appeal please submit an appeal

[glass olive]

Hey, @oak bobcat

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[oak bobcat]

cant link my steam

can we do something without steam linking

[proper wadi]

check my appeal 76561199758640303 pls
Just false ban for high risk,I am waiting more than 10 hours

[plucky grove]

Is there an administrator who can review my appeal? № F2A2B4

Is there an administrator who can review my appeal? № F2A2B4

<@&274971100184576010>

<@&874995535881326632>

!appeal

[glass olive]

Hey, @plucky grove

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quick root]

Any admins?

[plucky grove]

no

[quick root]

i cant login in website, how to report 2 hrs steam acc?

[thin axle]

Is there an administrator who can review my appeal?Ticket #4d6385

Is there an administrator who can review my appeal? Appeal #7aae38

[worthy crescent]

**"Hi there,

This palyer has not been online for multiple hours now.
Meaning we can not spectate them.

Please issue a new report if you see them online again. Thank you "**

This is the answer i got from admin just now, I reported cheater before.
and cheater i reported literally left after noclipping hard cheating.
(and it was not "multiple hours" BM shows literally 10 mins ago)
That cheater clearly had a team. and i provided combatlog id too.
but my ticket got closed with no investigation.

I dont understand the process of cheater investigating. considering letting players to 'report back to admin when cheater is online'
this means basically solving nothing and no ones gonna help nor gonna try catch the cheaters in normal player's pov.

i understand cheater hunting not 24/7 job but how am i supposed to know if cheater is online or not?
and if cheater like this logs on/off multiple times, are they immune to admin's investigation?

so like, say i did make a report AGAIN when cheater is online, if that cheater is offline when admin tries to investigate, nothing happens again?

[median crown]

the standard response time for an appeal is 1-3 business days

[twin rampart]

Why did I got banned? I just came back after a year joined the server and got Insta banned for cheating I wasn’t even playing on the server can you please un ban me my Steam ID is 76561199235330613

[mellow tundra]

wrong discord sir

[mellow tundra]

!appeal

[glass olive]

Hey, @twin rampart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wicked linden]

where to go

[mellow tundra]

to rusticated

[wicked linden]

or shit

mb didnt realize

[mellow tundra]

np

!report @stiff lintel

[glass olive]

Hey, @stiff lintel

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mellow tundra]

make a ticket

[opaque plaza]

HELLO

We have a problem on rustoria EU SMALL there is a cheater running around the map killing everyone we cant even go out our base

he 2tap everyone around his base and rads

already reported him but we can even go out and farm or what ever

[sleek kiln]

do the clan stats still down?

[sage nest]

!report

[glass olive]

Hey, @opaque plaza

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[opaque plaza]

WE ALREADY REPORTED HIM

WE STILL CANT PLAY WE INSTA DIE IF WE FARM

[sage nest]

Youll have to wait for an admin to look at the report, its unfortunately the only thing you can do

Did you report him on the website or only f7? F7 doesnt go to the admins

[craggy cypress]

guys I am on a new pc, and I just got kicked/banned for cheating what do I do, I really want to play toria

[sage nest]

!appeal

[glass olive]

Hey, @craggy cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[swift knot]

IM BANNED BEACSUE OF CHARBACKS WHAT DOE STHAT MEAN HELP

[torn heart]

you charged back a purchase to the store

so refunded it without authorization

[brisk furnace]

is it possible to get vpn whitelisted

[long wren]

dont have whitelist

but allow vpns

[barren ether]

!appeal

[glass olive]

Hey, @barren ether

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[barren ether]

can anyone help me with my appeal Appeal #1e2813 trying to play with friends and it says i was cheating but i havent played in 5 years and never cheated

[sour wadi]

i did appeal how long would it take to be unbanned?

[brisk vessel]

am I allowed to use ExitLag on rustoria servers?

[hollow cosmos]

Yes

@barren ether @sour wadi Appeals take 1-3 business days so please be patient and wait for a response

[sour wadi]

Ah okay, base gonna go poof

[hollow cosmos]

Unfortunately may be the case

[brittle storm]

For several days now I've been trying to prove and appeal a ban that I didn't deserve. Help!

[fleet carbon]

i just got basnned for no reason at all you can pc check me if yall want i have only 200 hours

@drifting herald

please help me with this

[drifting herald]

We don't do pc checks, please submit an appeal at https://rustoria.co/support/appeal

[fleet carbon]

bro i legit got banned idk why

its not working

can you please you please help i am trying to get a start with team\

it wont let me send you an image

i need help

[sage nest]

!appeal

[glass olive]

Hey, @fleet carbon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sage nest]

Is the only way to make an appeal unfortunatelly

[fleet carbon]

i legit did that it says no active ban but when i try to join server it tells me to go to discord and it wont leyt me in the server

[sage nest]

What message do you get when connecting tot eh server ?

[sage nest]

Is there a name with rhat message ?

[fleet carbon]

yeah luke

it says yalls dc and it says come here to dc

[balmy cypress]

Hey, any ideas what caused your ban?

[sage nest]

Dm luke your steam id

[fleet carbon]

i have no idea what that is i am new

i have 200 hours

[sage nest]

!steamid

[glass olive]

Hey, @fleet carbon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[balmy cypress]

Have a think about it, wouldn't have happened for no reason and pretending not to know isn't going to resolve this

I am in no rush

Your group joined you in being banned, maybe you can combine brains and think really hard or something

[fleet carbon]

Steam ID: 76561198786649015

here i did nothing bro

legit have 200 hours bro

[balmy cypress]

LOL

alright man

have a good night, I am going to sleep

[fleet carbon]

what?

can you explain

[robust wedge]

why did i get banned

[balmy cypress]

Your whole team are banned for ban evasion, think a little and I am sure you'll figure it out

[robust wedge]

for ban evasion

what is ban evasion

[fleet carbon]

what is that bro i have 200 hours

idk what that is

[tight tiger]

nun of us did anything and u ban us

[balmy cypress]

whats ban evasion aye

you would know

[tight tiger]

how is this fair

[latent jackal]

i tried making a ticket on someone

but didn’t ask me for a steam id for some reason and i can’t edit ticket

[balmy cypress]

You can send another message in the ticket with the steamid thats all good

Looks like an admin replied asking, you can give name or steamid @latent jackal

[latent jackal]

ah okay doing now

yes thank you

[balmy cypress]

Thank you!

[brittle storm]

тут администрации похуй

как бы ты не пытался оправдаться доказать им поебать

[deep plaza]

.itali #quadcity is cheating have proof what do i do

[glass olive]

Hey, @deep plaza

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[deep plaza]

it wont let me submit past last page

oof

[hollow cosmos]

Use #looking-for-group

[wooden drift]

i made a ticket for us long premium this guy has a 7day old acc ban evading and blatant cheating or scripting

his name is anderdingus could yall please hurry before he takes more of our loot

[tender river]

!appeal

[glass olive]

Hey, @tender river

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wooden drift]

can i get a mod or they sleepin >>>>>>>>>>>>>>

i wanna go to bed b4 i get offlined by cheater boi

[onyx musk]

Is there a chance an admin can look at my appeal, i got banned for “high risk” and im not getting any response

Im really trying to play monday wipe tommorow

[proper wadi]

@balmy cypress

Can you take a look on my ticket pls,I am waiting more than day just for false high risk ban

76561199758640303

[hollow cosmos]

ban appeals can take 1-3 business days (weekends not included)

[median crown]

the standard response time for an appeal is 1-3 business days

[onyx musk]

Ive been waiting since Tuesday

[sage nest]

Dont post their info in here it just helps the cheaters

[spiral stag]

You can unban me.

[glass olive]

Hey, @spiral stag

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[spare tartan]

I need admin or support - how can i do report?

[glass olive]

Hey, @spare tartan

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lilac nacelle]

Здравствуйте,я вчера зашёл на этот сервер поиграть и на утро обнаружил,что мой аккаунт заблокирован на этом сервере из за "читов" я камнем по камню попасть не могу какие читы?? если хотите я могу вам демку показать.

[glass olive]

Привет, @lilac nacelle

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[slim harbor]

bruh who is berch nd why did i just get banned??

[hollow cosmos]

DM @thorny dune with your steamid

[twilit nova]

Come to discord rustoria - marry - what this

https://steamcommunity.com/profiles/76561199082707833/

Help pls @hollow cosmos

[hollow cosmos]

you mean marzy?

[twilit nova]

yeap

[hollow cosmos]

DM @lyric basalt your steamid

[twilit nova]

.

@lyric basalt https://steamcommunity.com/profiles/76561199082707833/

[hollow cosmos]

private message it to him

[twilit nova]

We can do this faster?

he offline

@hollow cosmos ????

[hollow cosmos]

Youre gonna need to have some patience

[twilit nova]

My friends are just already playing. Will he be able to come in within an hour?

[hollow cosmos]

I could not tell you exactly as I do not know when they will be available but most likely not within an hour.

[thorny dune]

You should now be able to reconnect and continue playing

[twilit nova]

ty

love you

[hollow cosmos]

[dusty spire]

how is this guy allowed to play?

i pay premium for this?

this guy just killed my entire team at launch on us main

[hollow cosmos]

whats the problem?

[dusty spire]

he's cheating

[hollow cosmos]

you can report them here: https://rustoria.co/support/report

[dusty spire]

kk

[hollow cosmos]

best to not call them out in here

[dusty spire]

he has VAC ban on account

should be pretty easy ban but ill submit the ticket

[gloomy sparrow]

VAC has nothing to do with rust

[dusty spire]

my fault

submitting ticket rn\

[strange stirrup]

🧌

[proper wadi]

@thorny dune

Hello

Can you take a look on my ticket pls,I am waiting more than day just for false high risk ban

76561199758640303

[thorny dune]

If you made an appeal we will check it and respond as soon as possible

[glass olive]

Hey, @jaunty ibex

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tender river]

!appeal

[glass olive]

Hey, @tender river

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sour wadi]

is there no way to speed the appeal up cuz my team mate is saying that our base is bout to get raided TwT

[upper topaz]

@thorny dune

Please come into the room.

<@&274971100184576010>

[hollow cosmos]

@upper topaz hey please dont ping admins

what do you need?

[rare glacier]

А где на сайте отследить аппеляцию ?

[trim valve]

Yo I got banned can someone help me

[glass olive]

Hey, @trim valve

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hollow cosmos]

https://rustoria.co/support/appeals

[rare glacier]

@hollow cosmos Спасибо

[wide whale]

помогите пожалуйста захожу на сервер и при заходе меня выкидывает в мейн меню и пишет "come to discord.gg/rustoria - Marzy" что с этим делать? помогите пожалуйста

[glass olive]

Hey, @sonic hemlock

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sonic hemlock]

отказано

[plucky grove]

Is there an administrator who can review my appeal? № F2A2B4

<@&274971100184576010>

[eternal nest]

Has my appeal been pending for three days without anyone handling it

[hollow cosmos]

Appeals take 1-3 business days so you will receive a response in due time. No need to ping admins for this.

[plucky grove]

is there any way to speed up the process?

[hollow cosmos]

There is not

[eternal nest]

APPEAL#AA779F

[plucky grove]

last time I contacted the administrator and my application was reviewed

[hollow cosmos]

appeals take 1-3 business days meaning weekends are not counted

[eternal nest]

Please handle my appeal for me

[sage nest]

Unfortunately no

[sage nest]

#support message

[flint niche]

Hello, I'm being kicked from the server because of cheating, but I can still log into other servers and I've never used cheats.

#support

[sage nest]

!Appeal youll need to make an appeal here

[glass olive]

Hey, @flint niche

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[flint niche]

It tells me that the ban was not found on my account.

[sturdy terrace]

?steamid

[glass olive]

Hey, @flint niche

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[flint niche]

wait

yes i have ban but i never play on rustoria with cheats

[sturdy terrace]

What account are you banned on?

[flint niche]

76561199494232491

[sturdy terrace]

Have you ever played with cheats on a different server?

[flint niche]

No

i never play with cheats

[sturdy terrace]

Alright, you should be good to join

[flint niche]

ok

thank you

[torn copper]

Hi! my account was banned but i dont playing with cheats my steam id 76561199647061404

I thought it was a mistake and my account would be banned after a while, but no

[sturdy terrace]

You should be good to join

[torn copper]

thank you brother

[rough quail]

Even though I’ve never played on Rustoria servers before, I keep getting kicked to the lobby with a “CHEATING” error whenever I try to join them. Please help.

[sturdy terrace]

?steamid

[glass olive]

Hey, @rough quail

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rough quail]

76561199236839971

[sturdy terrace]

You should be good to join

[rough quail]

ty

[torn copper]

what is the premium account required error?

@sturdy terrace help

[hollow cosmos]

you need $15 worth of rust items in your steam inventory to get premium status to join premium servers

[torn copper]

ty

[sturdy terrace]

?report

[glass olive]

Hey, @fierce oasis

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quiet yew]

Hello, I would like to be unbanned. I was banned for a high-risk account. I already submitted a ticket 5 months ago and they replied to me 5 days later, and I forgot, they closed the ticket, and since then I cannot submit a ticket. That is why I am writing to you today to be unbanned. Thank you in advance, have a good day.

[sage nest]

normally you only get one chance at an appeal

[fathom gorge]

hello admins can i follow up my ticket here Appeal #a0d539
been waiting for too long Ma'am/sir. we just got raided at rustoria sea main without me 🙁 and the the ban says cheating idk why 🙁

[hollow cosmos]

@median cove @delicate spear please report them here: https://rustoria.co/support/report

[keen bolt]

!appeal

[glass olive]

Hey, @keen bolt

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.