support

[lofty lily]

Hello why I am baning on the Rustoria.co SEA Long? for reason - Risk account

[misty scroll]

You can appeal here: https://rustoria.co/support

[void granite]

How long will I have to wait for an appeal?

[misty scroll]

Appeals are typically 1-3 days

[shy remnant]

Dude, I already told you what's happening with your ban

Your main account is gamebanned, you need to appeal to EAC / Facepunch but not on Rustoria

[crystal elk]

Hi, what should I do if I get a ban evasion for nothing?

[chilly siren]

make an appeal

!appeal

[glass olive]

Hey, @chilly siren

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[crystal elk]

how to make it?

where

[shy remnant]

https://rustoria.co/support/appeal

[lost moon]

why rustoria eu long 120 ping

yesterday was 40

[pastel jewel]

https://steamcommunity.com/id/suliman2018/ Hello, can I know the reason for my blocking when I try to log in to the rustoria.co EU EAST LONG server? I'm being kicked out due to the Cheating error, please unlock me or help me with this. I've never played with cheats, and I really want to play on your server.

[hearty surge]

!appeal

[glass olive]

Hey, @pastel jewel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[oblique imp]

thanks for your admins i have banned for cheating but i dont play

[glass olive]

Hey, @oblique imp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

Good to connect

Try now

[grand sage]

can someone looks at appeal #32038d please

[ocean thistle]

You have submitted your appeal <1 hour ago. Your admin will review it once they are available to do so.

[grand sage]

they where available to false ban me surely there available to look at my ticket

that i made 1 min after being banned

[ocean thistle]

We prioritize tickets over appeals. Rest assured they will respond when they are available. Thanks for your patience.

[pastel jewel]

@ocean thistle Can you sort out my problem?

@ocean thistle can you review my ticket please

[leaden kiln]

<@&274971100184576010> check ticket please, ban whole team, their guy got banned Ticket #4f14bc

[pastel jewel]

<@&274971100184576010> please admins look at my ticket unban me please on the server Rustoria.co eu east long Appeal #126592 my ticket

[torpid gorge]

<@&274971100184576010> my entire team got false banned, we all got banned for "playing with cheater", nobody got banned for being a cheater, why did this happen

[shy remnant]

Stop tagging

Just make appeals and wait

Please

[torpid gorge]

sorry thought it was what people did because I saw the 2 people above me

[shy remnant]

Ye ye it's ok, that's why I am asking everyone to stop

Appeal and wait that's it 🙂

[torpid gorge]

i've never been banned before on any server and we were having a rly good snowball

[shy remnant]

We will check asap

[torpid gorge]

ok thanks

[shy remnant]

You also might wanna double check with your teammates

one of them definitly got gamebanned

[mortal fable]

What should I do if I've been banned for no reason for a long time and I want to appeal now?

[pastel jewel]

sorry to bother you, but please, you couldn't unban me

[torpid gorge]

Nope, none of them did, I also trust all of them completely not that it matters to you guys. I only just hopped on, my 2 teammates have been snowballing for a bit and they were dominating duo at launch they were winning some crazy fights

[shy remnant]

I can assure you one of your team mate got gamebaned 20mn ago

[torpid gorge]

One of them got banned off of rustopia a little bit ago because they thought he was too but they pc checked him and found he was legit

[shy remnant]

No no, I am talking about a GAME ban

[torpid gorge]

one sec

[shy remnant]

Check all your team mates / players you associated with during the wipe Steam profiles

You'll see

[pastel jewel]

Can I know why I was banned?

[upper cloud]

How can I open a ticket?

[shy remnant]

Reason is shown when u try connecting any of Rustoria server

[grand sage]

2 hours still no reply love that banned for roofcamping btw

[shy remnant]

A ticket for ?

[shy remnant]

?

We don't ban for roofcamping lol

[grand sage]

my team mate roofcamped 2 people then got off

[pastel jewel]

I was banned for cheating, but I didn't play with cheats

[grand sage]

3 mins later he got banned

[shy remnant]

Then just appeal

[upper cloud]

Because when I want to enter the server, it automatically takes me out and tells me cheater

[shy remnant]

!appeal

[glass olive]

Hey, @upper cloud

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[pastel jewel]

I've filed an appeal, and my friends are waiting for me. I'd really like to play with them.

[shy remnant]

"The standard response time is 1-3 business days, but can be more or less based on the situation."

Please just be patient

[torpid gorge]

So the guy that got game banned is the same one that got full pc checked by rustopia admins, I was and still am close to 100% sure that he isn't cheating

So now I'm just very confused

[shy remnant]

Rustopia is not Facepunch

[pastel jewel]

I would really like to be patient, but I can't just wait. My friends are really looking forward to me joining the server, but the message in my ticket says that it's approved. Does that mean I won't be banned?

[shy remnant]

EasyAntiCheat just caught them

[torpid gorge]

I mean fair but I still believe it was a false ban, we'll just have to see

[shy remnant]

Eh, they rarely make mistake cause it's usually off something weird in their game

So I'd double check your team mate lol

Have them appeal to EAC

If they are clean, they'll get unbanned

[grand sage]

as if eac would reply to that shit lmaoo

[pastel jewel]

and if you kicked a friend from EAC, will the person who played with them be blocked forever?

[torpid gorge]

Checking him rn, is there anything else that could set this off, my other buddy said that sheer volume of f7 reports can sometimes result in a ban
Also do you know of a good free service I can use to pc check him

[shy remnant]

No it can't

F7 volume does not gameban you

Specially not a permanent gameban

[grand sage]

piwel can you just check Appeal #32038d real quick my team mate was deadass banned for roofcamping

this is lowkey crazy

[shy remnant]

"The standard response time is 1-3 business days, but can be more or less based on the situation."

[shy remnant]

^

[grand sage]

oh yeah lets just reply to tickets after there base decays or gets raided

what a good idea

[torpid gorge]

Piwel do you know any good services I can use to pc check him, he still is firmly saying he is not cheating and is willing to do anything to prove it

[shy remnant]

There's is no good way to PC check

That's it lol

They can delete everything within seconds

[dusky holly]

BRO

[torpid gorge]

I've had him screen sharing since we all got banned and he just did an echo check and it said he was clean, I know nothing I say currently will convince u and u can't unban til he gets un game banned, but I just want to say it anyways, he's gonna appeal the game ban and we'll see how long that takes

[shy remnant]

Ask EAC, at this point I can't help more sorry

[torpid gorge]

I know just chatting it through with someone who knows far more than me, thanks for listening

He's gonna figure out how to appeal the game ban and hopefully we can get this whole situation sorted

[dusky holly]

@shy remnant can you help me please? in game name ecto
us long premium
i just went to log and see my base and said "cheating" i haven't been on in 2 days

if placing a bunch of mines around my base is concidered cheating thats wild

[raven mist]

To be completely honest, id rather distance myself from such players looking at the account 🙂 Most likely not their first time

[coarse thicket]

!appeal

[glass olive]

Hey, @dusky holly

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torpid gorge]

What do you mean looking at the account?

[raven mist]

Not going into detail, i said what i said

[torpid gorge]

Bruh you cant just leave me with that lmao

Im tryna figure this out to the best of my ability

[raven mist]

You do w/e you wanna do with that info, continuing playing with them will most likely only get you issues

[shy remnant]

And please explain your team mate named "Care Cigare" that we'd love to "Grow our brains cells" but they got banned by EAC which is not us 🙂

[torpid gorge]

Ah, sry about that

[raven mist]

Uno reverse

[raven mist]

!steamid

[glass olive]

Hey, @dusky holly

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[shy remnant]

I'm looking at it Shenzyyy

dw

[dusky holly]

i just submidded an appeal, could of got banned for using starlink it just says "cheating"

76561198084711499

[torpid gorge]

Idk I still dont think hes cheating but there is obviously nothing I can do about it atm, Im not planning on playing with him unless he gets the game ban lifted

[shy remnant]

Should be fixed

[shy remnant]

That's a great decision to be fair

[raven mist]

Remember what i said

[dusky holly]

thanks ❤️ Any insight as to why i may have ben banned lol

[shy remnant]

@pastel jewel Fixed your issue as well

[pastel jewel]

thank you so much, I'm very glad that there are such helpful administrators. I love you

[torpid gorge]

I mean he has been extremely open about everything and he really wants to get his account unbanned as soon as possible, he is very against the idea of getting a new account to continue playing. You guys dont know him or me and everything about this probably screams that he is guilty but to me there is nothing about him that says to me that he is guilty of cheating, and again I know rustopia isn't EAC but they full pc checked him less than a week ago and cleared him

I hope you can understand its just frustrating, and I rly hope its a false ban even if you guys think its unlikely

At this point its out of all of our hands tho

[fallow current]

rtg spawns bodies randomly from thin air randomly even when corpse are disabled

[sage nest]

VERY unlikelly. 99% of the cheaters will deny cheating, its just what they do

[merry mica]

I just submitted an appeal ticket. Should I wait or check in here?

[sage nest]

Youll get a dm by the bot, you can also check on the website

Keep in mind that appeals take 1-3 business days

[merry mica]

I submitted via the website. Should I submit another one here in the discord?

[sage nest]

You can only submit on the website, all theres left to do is wait 1-3 business days

[merry mica]

Ok thank you

[torpid gorge]

Do 99% of cheaters get pc checked both by their team and by rust server admins and get found to be clean by both

[sage nest]

Admins dont do pc checks, most of the time it leads to nothing

[torpid gorge]

He got pc checked by rustopia less than a week ago because they thought he could be cheating and they found him to be clean

[sage nest]

Also dont even think theyre allowed to do pc checks

[sage nest]

Did he tell you that ?

Cuz i can tell you rn hes lying

[spiral knot]

there is a cheat on rustoria us monday

[sage nest]

!report

[upper cloud]

How long does an appeal ticket take approximately?

[glass olive]

Hey, @spiral knot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sage nest]

Dont post their id it just helps them

[sage nest]

1-3 business days

[upper cloud]

This is the first time a friend has tried to join a Rustoria server and was kicked out and labeled a cheater.

That's what I find strange.

[sage nest]

He will have to appeal

[sage nest]

Your best move forward is to delete him and not play with him anymore

[upper cloud]

Yes, I'm helping him with that; he's already sent the appeal.

[merry mica]

Can I buy the membership with Rustoria to speed up the appeal proccess lol?

[sage nest]

No

[brave crypt]

is there a way to contact someone for cheater? we reported someone yesterday through F7, they are 58/3 right now and still just wrecking havoc, joined in onto the server after 20 days of inactivity and is now wrecking

[sage nest]

!report

[glass olive]

Hey, @brave crypt

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[torpid gorge]

He doesn't plan on playing until ban doesn't get lifted, he doesn't want to buy an account or do anything to risk getting further punishment, or getting the team punished, I've know the guy for a while and he could be lying but I really dont know, everything about the way he is going about this at the moment tells me he is innocent

[candid jolt]

Hey, thank you

[sage nest]

So him lying to you about getting pc checked on a diffrent server (after getting told by their admin they dont pc check) makes you think hes innocent? Ive personally heard enough

[timid crystal]

l

[raven orchid]

my appeal got denied, is there any way to make another appeal? i got banned for high risk account and i dont understand why

[sage nest]

You only get one chace at appeals normally, high risk account means you account was deemed too high risk to play on the server

[raven orchid]

but what deemed that? rustoria is literally the only servers i can play in my region, i really want to submit another appeal or fix something because i feel its not right

im stationed overseas rn and ive got to play us servers on 170 ping just to play the game.

[sage nest]

Admins will not disclose what leads to these bans but if you appeal was denied the outcome is final

[torpid gorge]

Fair, idk its just weird, hes been playing for so long and as far as I could tell from his gameplay he is just a very good player. I also pc checked him and it came up clean but it is very possible he deleted it quickly. He is just very adamant about going through the proper channels to get unbanned and seems confident that he will get unbanned. It's just strange idk what to think fully

[raven orchid]

they didnt even respond to the appeal, just denied it. is there any way i can appeal within the discord or something like that?

[torpid gorge]

Usually if they deny it, its a final decision nothing u can rly do to change that

[sage nest]

Not normally no

[torpid gorge]

@sage nest u can get where im coming from tho right, like I trust this guy a lot and im trying my hardest to get to the bottom of things and figure out what to believe

[raven orchid]

how do i make it a different thing then? is there anyone i should dm or a ticket to submit?

[bitter dirge]

hi i am not able to view in game map preview even though i have VIP

[sage nest]

I understand but on the other hand he lied to you, cheaters will deny cheating and cry about being unfairly banned. If he lied about the pc check he can very well lie about other things

[sage nest]

Unfortunatelly you cant, you can dm and make tickets if you want youll get the same answer

[torpid gorge]

I guess we'll just have to see after he appeals the game ban, no idea how long that kind of thing takes but its out of my hands

[sage nest]

If my guess is right forever

[torpid gorge]

I know false bans are very rare but they are still possible

Another guy on my team told me he got false game banned a while back and it took him 2 months to get unbanned

[harsh torrent]

I need help pls

Where can I see how long my ban has been? I was banned for teaming up with a random cheater we added to the team.

[raven orchid]

how did he get unbanned?

[sage nest]

Hes talking abount an eac ban not server ban

[sage nest]

It should show when you connect to the server, typically association bans are 7 days

[harsh torrent]

I cant appeal?

[sage nest]

!appeal Of course you can

[glass olive]

Hey, @harsh torrent

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torpid gorge]

He appealed to the eac ban and was found to not be cheating i guess

[harsh torrent]

Thx 🙌🏼

[raven orchid]

damn so im just fucked

didnt even do anything, and i dont know why im banned. great support

[sage nest]

I told you, your account is deemed too high risk to play on the server

[raven orchid]

u would think for the post popular rust server they would have a better support system

i mean yeah but nobody can tell me what that means, deemed too high risk makes no sense. is it my location, hours, playstyle? just makes no sense to me tbh

i appreciate ur help anyway though

kinda crazy how im getting more support from a random rather than someone actually in support staff

[sage nest]

Support is probably busy either with their irl life or doing tickets

Also timezones exist so some are prob sleeping

[raven orchid]

ig

[knotty jasper]

Need admin to look into player us long premium brand new player

[coarse thicket]

!report

[glass olive]

Hey, @knotty jasper

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[coarse thicket]

!report

[glass olive]

Hey, @elfin void

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[heavy harbor]

Admins if I cannot appeal ban on website how do I get unbanned from over 3 years ago

[cobalt jackal]

Have you already appealed? Or why you can't, what does it say?

[cobalt jackal]

If your appeal has been denied, it is the final outcome, and any further discussion is pointless.

[modest prism]

I bought a vip, but my nickname is not yellow. Does this mean the vip is not applied?

[cobalt jackal]

Try to link you account https://rustoria.co/link

[modest prism]

I think I connected. I logged in to Rustoria and bought a vip

[cobalt jackal]

can you do /color in game?

[cobalt jackal]

!vipissues

[glass olive]

Hey, @modest prism

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[modest prism]

i typed /color inside the server, the nickname still does not change color.

[modest prism]

Okay, I'll use the ticket

thanks for help

[merry mica]

Where will I be notified when my appeal gets reviewed?

[cobalt jackal]

If you have linked your Discord, you should receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

[merry mica]

Ok thank you!

[warped sierra]

Dear administrator, I was banned by the server in the name of high risk a few months ago, and the appeal failed. I play every day and buy all kinds of skins. Is there still a chance to unblock the ban?

[median crown]

if your appeal was denied then that is the final answer

[warped sierra]

I don't understand. I played normally without any cheating. Why did you ban me?

[cobalt jackal]

High Risk means the account is considered too risky to be allowed on the servers, and we don’t disclose the specific factors behind that decision.

[merry mica]

Is there anyways I can pay to have my appeal reviewed quicker? I know its from my work VPN not from actual rule breaking.

[warped sierra]

If it's just this explanation, I regret that I love this game very much.

[warped sierra]

If there is a way to pay to lift the ban quickly, I think I would like to do it.

[lament parcel]

Seriously how many times i have to appeal a day?

help

https://steamcommunity.com/profiles/76561199694096173/

<@&274971100184576010>

everytime i join the server i get banned

[balmy cypress]

fixed, sorry about that!

[quaint olive]

Hello, I wanted to ask how long ban appeals usually take to be reviewed?

[rustic marten]

Where can I check the expiration date of my VIP subscription?

[astral topaz]

Hi im getting this same error

And ive never played before

[median crown]

If you have already submitted an appeal and it's been denied then that is the final answer

[small mason]

3 CHEATER AT EU MONDAY plz check him

[median crown]

!report please submit a ticket on the support website

[glass olive]

Hey, @small mason

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[astral topaz]

oh i got banned because i had a vpn on

😭

[median crown]

https://rustoria.co/store you can go here and click on your profile icon in the top right corner then click profile, go to orders and you should see your purchases and active subscriptions

[rustic marten]

Okay, thank you

[astral topaz]

Hi can you check mine as well

[lament parcel]

thanks @balmy cypress

question why do i get banned when logging in

is there some automated stuff doing it? something i should prevent? I was playing dota when i launched rust

[surreal dock]

any one help me

i got time out many time

[astral topaz]

prob vpn

[small mason]

thanks!!!! they all got banned

we raid them and got our ak back

[tidal pumice]

hi, can i talk to someone, I got banned for nothing and my ticket was closed, i'm stuck and I want some respond, Thanks

[cobalt jackal]

If your appeal has been denied, it is the final outcome.

[quaint olive]

how long ban appeals usually take to be reviewed?

[cobalt jackal]

Usually response time is 1–3 business days, though it may be more or less depending on the situation.

[tidal pumice]

ban and not cheating, why, still dont know ...

[unkempt oak]

Hello, I was banned but I didn't use any cheats, what should I do?

[covert tundra]

!banappeal

[tidal pumice]

same problem and no issue bro good luck

[glass olive]

Hey, @unkempt oak

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[barren iron]

i get ban for high risk account and my appeal was denied i just wanna know for what i get ban

[normal orbit]

Admin's do not share the reasons for bans, if your appeal was denied you'll have to find another server to play on I'm afraid.

[barren iron]

wait sec

I was banned when I had less than 100 hours and I played without cheats, how can I prove it?

I was banned because I had a ban in another game for less than 200 days or what?

i fr dont undestand

can we talk in pm about this?

[sage nest]

It wont change the outcome of your appeal

[barren iron]

I WAS BANNED BY MISTAKE WHAT CAN I DO?

I didn't do anything

[sage nest]

Your appeal was reviewed by an admin and it was deemed correct if it was denied

[barren iron]

Please explain to me what is the point of me playing Rust with cheats if I have less than 100 hours of playtime?

i dont really undestand

[sage nest]

You werent banned for cheating

Your account was deemed too high risk to play in the server

[barren iron]

for what i get banned?

high risk account

[sage nest]

Yes

[barren iron]

what ts means?

[sage nest]

#support message

[barren iron]

high risk at less 100 hours in game&

bruh

[sage nest]

Also on that note people literally do this all the time like

[barren iron]

bro u kidding me rn?

why i dont have eac on this acc if i have high risk account?

cuz this sever for dummies and noobs?

admins just ban regular players

[sage nest]

Youre free to believe what you want but arguing about it will lead to nothing, your appeal was denied time to move on

[barren iron]

u just dont understand this shitty serv ban regular players on 100 hours

this is not normal

[tawdry galleon]

come to discord .... iamjack what does it mean?

[sage nest]

Dm iamjack your steam id and make a ticket on the website

[tawdry galleon]

I can't log in to the server, and it says the reason is discord di iamjack, but I don't understand

[sage nest]

Send a pm to @raw pewter with your steam id, you can also try to use a vpn to login on the website

[fossil leaf]

I was playing and I got kicked out and I can't log in because of cheats. What should I do?

I have never used cheats

[coarse thicket]

!appealru

[glass olive]

Привет, @fossil leaf

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[fossil leaf]

Please help me, I really need to get back to the server.

@coarse thicketAppeal #3c09d2

[coarse thicket]

read the last part of the message above

[terse summit]

can u check my Appeal #246ade

im already waiting for 2 days

[sage nest]

Appeals can take up to 3 business days, sometimes more

[sour smelt]

can someone send me the file of the upcoming map for eu east medium?

map #6

[sick shoal]

!appeal

[glass olive]

Hey, @sick shoal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sick shoal]

how to remove the high risk account

i already sent appeal for it

[covert tundra]

Will have to wait for a admin to review ur appeal

[sick shoal]

is it quick for high risk accouunt appeal? my friends already play without me 🙁

[terse summit]

I’m waiting for 2nd day

So it’s not fast g 🙁

[sick shoal]

could high risk account be because of private profile?

[mortal shore]

where is eu long hosted?

[coarse thicket]

UK

[mortal shore]

london?

[coarse thicket]

no clue, possibly

[mortal shore]

ticket

[coarse thicket]

!report

[glass olive]

Hey, @sonic hemlock

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[coarse thicket]

same goes to you

[glass olive]

Hey, @onyx pivot

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sonic hemlock]

the Rustoria website doesn't work for me because I live in Russia

[coarse thicket]

!reportru

[glass olive]

Привет, @onyx pivot

Чтобы отправить жалобу на Rustoria:

• пожалуйста, воспользуйстесь нашим сайтом. Предоставьте как можно больше информации.

Если вы были забанены; пожалуйста, подайте апелляцию.

[coarse thicket]

use vpn

[sonic hemlock]

нет

[true vector]

забанили на sea long хз за что убил людей 10 макс играю без читов и кфг

[coarse thicket]

!appealru

[glass olive]

Привет, @true vector

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[unkempt oak]

меня забанили на eu long но я не могу зайти на сайт поддержки

[coarse thicket]

use vpn

[unkempt oak]

какой

[lament forge]

Where is EU Rtg vip buy page?

Cant find it in the store

[tough jolt]

I need an admin in game

And how do I create a ticket of being stream sniped and someone just playing the hard r word over and over

[iron venture]

my friend was banned on Rustoria ~4 month ago but he Appeal now, is it okay?

[junior hearth]

is exit lag allowed on rustoria?

[coarse thicket]

did you purchase one in past?

[coarse thicket]

yes it's allowed

[junior hearth]

so don't need a whitelist or anything?

[coarse thicket]

no

[junior hearth]

ok thanks

[lament forge]

I have not, i help manage a scrimage discord and a prize someone won is 2 months of EU RTG Vip

I’m trying to gift two months worth of VIP to someone

[tough jolt]

They are playing it in game walk-in to my base

[lament forge]

Crazy accusations in your stream title

[coarse thicket]

i informed the dev about the missing rtg vip on the website

[subtle basin]

Hello, I submitted a ticket 4 hours ago and still haven't received a response. Is this normal?

[lament forge]

Thank you

[coarse thicket]

https://i.imgur.com/qhIoQRl.png

[coarse thicket]

ban appeal?

[subtle basin]

I sent you a private message****

[tough jolt]

Watch the stream

You’ll see

Being stream sniped and still nothing happing

[cobalt jackal]

You can submit a ticket here:
https://rustoria.co/support

[raven mist]

Please read what the rules are saying

Also a great way to start your streamer career

[tough jolt]

I now thanks for you’re support and help with the hard r word playing over and over

Kind of goes hand and hand

[raven mist]

Just because it didnt go the way you wanted means you gotta act like you’re doing right now

But if that makes you feel better im happy for you

[tough jolt]

Just because I don’t know how many time I’ve been called the hard r and someone playing a sound board for 20 minutes at a time dosnt give anyone the right to act any way

[raven mist]

You are free to mute voices ingame if you dont like voicechat. We dont moderate voice chat and we do only moderate our partenered streamers at this moment as we do have clear guidelines

[tough jolt]

Right so title only seems fitting for the unpartnered people trying to pave a way gets the shaft and has to deal with it.

[raven mist]

Im not sure why you are even suprised about being streamsniped when you got rustoria in the title..?

You should protect yourself as the bare minimum

[tough jolt]

I’m not complaining about being killied I’m complaining about the hard r word

[raven mist]

“Being stream sniped”

[tough jolt]

Over and over I’d rather be stream sniped and killed then someone running up to my base playing a sound board saying the hard r live on stream stop the stream it goes away start the stream hear foot steps it starts run outside it goes away

[raven mist]

Or you could temporarily mute voices ingame so you dont need to stop streaming

[tough jolt]

Temporarily you for the hole time I plan I streaming ? Rather find a different server once again the tittle seems fitting as I’m unparternerd

[onyx musk]

hey i was wondering how long it takes for a response on a appeal

[coarse thicket]

between a day to 3 business days

[onyx musk]

dayum okay

[vast moth]

I need admin ASAP

[raven mist]

You’d more likely get the same answer anywhere else im afraid

But good luck!

[vast moth]

Someone stole my cresit card and bought stuff from u with 300 euros any help???

[halcyon yacht]

can't use the sil img_link command on the server, right admin. ?

[raven mist]

Feel free to make a #payment-support

Or might even need to contact your bank

[raven mist]

Not on vanilla no

[elfin void]

Appeal #24310a check my apill pls

[silver ravine]

whats with Eu longÞ

?

[violet ruin]

nothing?

[silver ravine]

Idk just from nothing i got come back to main menu

4 times in a row

[old minnow]

hello i have a question kinda support related. was looking to open a ticket

any admins can help me?

[raven mist]

Whatsup

[old minnow]

okay so this is gonna take a second to explain and also i might have to link accounts and stuff but just lmk.

[raven mist]

Is it a cheater report? if so please do it through our ticket system 😄

[old minnow]

no

[raven mist]

Alright, then you can also dm me

[knotty slate]

any chance to get a follow up on my appeal please, was asked to reach out via discord and i have, its been 8 days,

[elfin void]

Appeal #24310a check my appeal...........

[merry mica]

this gives me zero hope

[ripe moss]

If I have RMT ban can I make appel?

@raven mist

[bold moth]

@balmy cypress

can plz help my frinde

[shy remnant]

You guys don't need to random tag admins

Just ask your questions

[ripe moss]

If I have RMT ban can I make appel?

[shy remnant]

!appeal

[glass olive]

Hey, @ripe moss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bold moth]

sorry man

76561199810904594

this his id

[shy remnant]

!report

[glass olive]

Hey, @bold moth

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[bold moth]

man he got band without do any thing

[shy remnant]

So have them appeal and if they didn't do anything it'll be approved

[bold moth]

this the first time join the server

[bold moth]

he make one

can u plz see that

[knotty slate]

once an admin see's the appeal you'll be told to wait 1/3 days and wait for 8 like me😂

[raven mist]

Theres 0 appeal open longer then 2 days atm

so i'm not sure what you're on about 😄

[knotty slate]

hold up

#edbff5 under this? loriemagpie asked me to reach out 8 days ago to discuss it or w/e and havent heard a thing since lol

[raven mist]

Did you dm @west osprey ?

[knotty slate]

i did

[raven mist]

Will forward the message to them

[knotty slate]

much appreciated

[sage pawn]

what is the team ui on rustoria medium

[hollow cosmos]

12 - #server-info

[raven mist]

Dm me please

[random sun]

yo @raven mist possible to dm you ?

[brave ferry]

@shy remnant dw im back on

[soft snow]

Hello, I was banned from the game when my Steam account was stolen. I tried several times to appeal my ban, but I can't create tickets.

They said my problem was solved, but I can't access any of the rustoria servers. And to this day, no one has told me why I was banned.

[rich drift]

how can i ticket?

[raven mist]

Send me a dm please

[toxic shard]

!appeal @random sun

[glass olive]

Hey, @random sun

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[subtle basin]

Hello, could an admin come to this privately?

[violet ruin]

!ticket

[glass olive]

Hey, @subtle basin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[subtle basin]

!ticket

[glass olive]

Hey, @subtle basin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[subtle basin]

An admin can respond quickly to my unban request; I need it for tomorrow's wipe... it's urgen

[merry mica]

Best of luck

[elfin void]

Appeal #24310a WHO CAN CHECK MY APPEAL????? 7HOURS LEFT....

[subtle basin]

bro me 9h

[long valve]

hey guys i filming cheater how i can report for fast ban him (he flying)

[hollow cosmos]

?report

[glass olive]

Hey, @long valve

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

@balmy cypress @unique shale

[toxic shard]

!appeal @tardy badge

[glass olive]

Hey, @tardy badge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tardy badge]

j'ai deja un tickets en cours #d291b2

[quasi zealot]

<@&874995535881326632> My in-game nickname is “「ESP」DoğanayAteş”. After the latest update, I can’t connect to the server. Could you please check it? I’m getting a “Cheating” error.

[coarse thicket]

!appeal

[glass olive]

Hey, @quasi zealot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gilded glade]

@west mica pls help

@misty scroll pls

why not

[gilded glade]

can mine take 30 minutes pls

yes I have, no response yet

[west mica]

Hello. How do you need help? What can I do for you today?

[gilded glade]

I made an appeal, schaadt said he would look into it but I haven't heard anything yet

[west mica]

@misty scroll

[gilded glade]

@quick escarp loser

@thin plover smells.

[thin plover]

please this is a support channel, if you do not need assistance avoid tagging staff as we are very important and very busy

[west mica]

trueee

[neat pumice]

[gilded glade]

@west mica let me ping you

[gilded glade]

I am so sorry, this is an ongoing war. You do not understand.

[west mica]

it appears you did

[quick escarp]

grow up

[neat pumice]

They continuously try to drag me into these wars

[gilded glade]

One day I'll be old like you

Don't worry

[quick escarp]

https://fs.rustoria.co/dylan/4dfc0f28-3393-416e-be3e-03672076a6aa.png

[gilded glade]

Dear @misty scroll, do you see this amin aboos?

[misty scroll]

No

[quick escarp]

i love shat

[gilded glade]

Can this be sorted please. Very hostile environment

[thin plover]

she is probably 4'10 that would be hard...

[quick escarp]

and to think i was gonna invite you to come get dinner

guess not now

[gilded glade]

YOU shuttup, mr kitty

[quick escarp]

to be fair i do have to look down..

[shy remnant]

WOW

[quick escarp]

french

[gilded glade]

You are not invited to this banter

go back to the corner

[shy remnant]

https://tenor.com/view/whatever-you-say-gif-16431179117705245130

[shy remnant]

[halcyon sun]

my vip auto renewed can i get it canceled

[shy remnant]

!cancel

[glass olive]

Hey, @halcyon sun

To cancel an active subscription, follow the steps below:
Cancel subscription

[gilded glade]

Who made this on 480p

[quick escarp]

luke

when i uploaded it i was wondering the same thing too

[halcyon sun]

i wanna get my money back tho

i havtn loaded in at all

[neat pumice]

[gilded glade]

and you didn't fix it?

Horribel dev

[merry mica]

Sorry to interrupt here but I got suspended for having a VPN can someone look into my appeal I submitted yesterday. I have no problem paying to expedite the appeal process. thanks!

[quick escarp]

i did as the money man requested

i make backend work

i dont make frontend look purrty

[halcyon sun]

so can i get my money back tho i havnt used the vip

[neat pumice]

My friend, for you, I'll look at it completely for free

[misty scroll]

You can request a refund in #payment-support

[merry mica]

I owe you, thank you very much for your time.

[shy remnant]

Thank you @misty scroll

[gilded glade]

This is war @west mica

[west mica]

WHAT DID I DO?

[neat pumice]

Resolved, you may connect sir

[quick escarp]

Hi guys, can we please keep this channel clean for people who are genuinely requesting support.

Thanks,
The Rustoria Administration team

[gilded glade]

I need support

[quick escarp]

you are support no?

[merry mica]

You are awesome. Im buying the VIP so I can support you guys. Thank you!

[neat pumice]

you're welcome 🙂

[noble terrace]

Did I…get ghost pinged 😒

[gilded glade]

hi qt

[neat pumice]

You did indeed

[merry mica]

@neat pumice Im stll getting an error. Should I submit another ticket or can you check it?

[neat pumice]

Try again now

[merry mica]

Its telling me "evasion" now and not "cheating". Do I need to fix something on my end?

All the other servers work for me.

[neat pumice]

Try again hahaha

[merry mica]

Still getting the same "evasion" message. Did I do something incorrectly lol?

[neat pumice]

Let me take another look

[merry mica]

Thank you ❤️

[neat pumice]

Should be good

[stuck gorge]

ку

[neat pumice]

Give it a couple of minutes haha

[merry mica]

Ok I will lol Thank you!

[merry mica]

Got it to work. Thank you very much for your time @neat pumice

[neat pumice]

No worries 🙂

[glad palm]

I got banned for cheating?

[sage nest]

!appeal

[glass olive]

Hey, @glad palm

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rich scroll]

Is there any way we can get an admin to watch a couple players during a raid? Possible cheating, want to have it checked out. It's on the US Main Long

[median crown]

!report

[glass olive]

Hey, @rich scroll

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median crown]

submit a ticket if you suspect a player is cheating that way it can be looked into, tickets are checked in the order they come in

[rich scroll]

awesome, thank you

[rapid cosmos]

Hi I got perm banned for association and it says I can’t appeal it could I get the reason for why that happened

[sage nest]

what message do you get when you try to appeal ? under normal circumstances association bans are 7 days

[rapid cosmos]

It says your appeal has been denied and they ignored my message

[sage nest]

you normally only get one chance at an appeal

[rapid cosmos]

My teammates appealed and got unbanned

Not rlly fair I have the least hours out of all of them and I get perm banned

[rigid prawn]

why am i banned?

[sage nest]

what does your ban message say ^

[rigid prawn]

76561199388224452

[sage nest]

like i said under normal circumstances association bans are 7 days but only an admin can tell you for sure the length of the ban

[sage nest]

!appeal

[glass olive]

Hey, @rigid prawn

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rapid cosmos]

How do I do that

[sage nest]

you can ask one of the admins that are talking in here with your steam id, dont spam ping them tho

the outcome of an appeal is normally final tho so if you were temp banned you might have to wait it out

[lofty helm]

hello any admin can check my ticket please ?i got ban for no reason never cheat etc, ty
Appeal #93930d

[sage nest]

appeals take 1-3 business days, it will be reviewed in due time

[gleaming yoke]

is there any way to get a 1300 day game ban removed

[balmy cypress]

This is the wrong place to ask, but I think you have more chance of winning the lottery

[topaz sky]

can i ask an admin a question

[median crown]

i’m not an admin but maybe i can help

[topaz sky]

can i dm?

@median crown

[median crown]

sure

[topaz sky]

ok i sent

[peak bluff]

<@&274971100184576010>

[hollow cosmos]

dont randomly ping admins please

[peak bluff]

its urgent

[hollow cosmos]

what do you need

[peak bluff]

with the website

doesnt let me make a ticket

[hollow cosmos]

what error are you getting

[peak bluff]

can i priv dm u

[hollow cosmos]

sure

[dusky topaz]

hi can you guys view my ticket i was told to come to the discord

[hollow cosmos]

was there an admins name after the "Come to discord.gg//rustoria"

[dusky topaz]

oh thats an admin name it was somethin like NTKR

Nkro was the name

[hollow cosmos]

DM @strong willow about your ban

and send your steamid

[dusky topaz]

ok done thanks

[rocky jacinth]

hey have you guys thought about offering free vips for the play time rewards. i was just checking it out and i think it would bring alot more people to your servers and keep players that have been on them for a long period?

[dreamy shuttle]

how do i get into the parkour

[analog light]

hi rustoria admin how do i check how long more till i get unban?

[hollow cosmos]

it will tell you in your disconnection message after you try to join one of the servers

[analog light]

its just says playing with cheater

[lethal bone]

@hollow cosmos

[analog light]

dose that mean im perm ban?

[lethal bone]

how do we get into the parkour?

[sage nest]

Association bans are usually 7 days but can vary depending on the circumstances

[hollow cosmos]

if there is no time, then it is most likely a perm ban. You can appeal it here: https://rustoria.co/support/appeal

[hollow cosmos]

i have no idea to be honest

[lethal bone]

we got out

and now we stuck

[restive cave]

Can i get some actual support on the website? 2 days since i was falsely "high risk" banned (12 years of steam and 700hrs in rust btw) and not a response in tickets

[sage nest]

Appeals take 1-3 business days more or less depending on the circumstances

[restive cave]

How can i be banned for literally nothing and then it take days to get any kind of support

[analog light]

my whole team played with this guy that got ban and they all had a 7 day ban and mine is is in this case the temporary ban will remain and will expire on the 14/11/2025

[restive cave]

Why not spend 1-3 days spectating me while i get cheated on instead of ban me for what?

[analog light]

so dose that mean im ban till nov?

[sage nest]

Nothing? The reason is high risk account

[restive cave]

And whats that? How am i a high risk? How is that even remotely fair

[analog light]

Appeal #7a7c1b this is my appeal number

[restive cave]

Why would i cheat on my main steam with 12 years of gametime, over $200 of skins

like wtf

[hollow cosmos]

did your appeal get a response yet?

[analog light]

yes it said Hello there, thank you for submitting your appeal. After reviewing your ban, in this case the temporary ban will remain and will expire on the 14/11/2025. Thank you for reaching out and enjoy the rest of your day.

[sage nest]

The reason for high risk bans are not shared with the public

[restive cave]

So there is no reason. What a flawed ass system

This is what you get when admins cant be fkd spectating and/or get paid per ban

[hollow cosmos]

?steamid

[glass olive]

Hey, @analog light

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sage nest]

It means your account was deemed too risky to play on the server

[restive cave]

And what would you do if you got banned for "high risk" after spending 2 wipes and over 300hrs on the server?

How would you be feeling after waiting 2+ days to not a single response. I had a wipe in progress

[analog light]

76561199032156828

[sage nest]

Id make an appeal and wait for it to be answered, typical appeal time is 1-3 business days

[hollow cosmos]

I've forwarded your issue to admins

[analog light]

oki thank you for the help

[restive cave]

server pumped with corruption. how can you be made official by facepunch and have the absolute worst support and bs ban reasons. Some modded level shi

[analog light]

@hollow cosmos sorry this was the appeal number Appeal #dd4191

[hollow cosmos]

coming into discord and saying this wont help your case

better to just be patient and wait rather than saying all that

[analog light]

@hollow cosmos this is the reply Hello there, your team mate was game banned while playing on our servers. This means they were cheating. Unfortunately, you will need to wait that temporary ban out (13 days remaining). Thank you and I hope you have a wonderful day.

[restive cave]

making a ticket doesent help my case either, playing your server dident help my case at all. Even if you unban me today my base is gone, wipe is over. Fk it im hitting a chargeback on my vip to

[hollow cosmos]

wouldn't recommend that at all but you do you all bans are handed out for a reason and if you dont have the patience to wait for a response to your appeal then thats on you

[analog light]

@hollow cosmos hihi is there any update?

[median crown]

@nocturne finch have your friend make a ticket in #payment-support

[errant turret]

plz Ticket #b92956 cheat. 288 hours

[median crown]

tickets are checked in the order they come in. an admin will take a look as soon as they are able to

[cyan girder]

i got vip but i didnt get it on server?

[median crown]

#payment-support

[thorny dune]

Remember to always create a ticket https://rustoria.co/support, but this player has been banned already

[shadow swift]

are timings changed for sea main wipe ? if yes what are they

[cyan girder]

wipe in 10 minutes whats the point

[ionic loom]

D

@thorny dune

76561199654954473 I made an appeal my teammate was unbanned but Im still banned MY TEAM cola AK47- TEAM BAN

ADMIN WORNG BAN

5DAY AGO

<@&874995535881326632>

[thorny dune]

Should be good to join in 5~ minutes

[ionic loom]

5 days ago, I got a TeamBAN on SEA MAIN. I got a TeamBan by ADMIN's mistake because of server LAG. Please release it. Other ADMINs are aware of this incident

76561197997996136 He too 2 players

76561197997996136 , 76561199654954473 he unban pls

[thorny dune]

Should also be able to join in 5~ minutes

[ionic loom]

thx admin 2 ppl unban yeah

my friend play yes ?

[lofty helm]

plz check also my ticket.. Appeal #93930d

[median crown]

standard response time for an appeal is 1-3 business days

[worthy tide]

Bro make the pop of rustoria med much bigger

[analog light]

hi admin will we be able to make another appeal or can we only appeal once when get ban?

[covert tundra]

!serverslots

[glass olive]

Hey, @worthy tide

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[analog light]

can you guys check how long more till i get unban 76561199032156828

[covert tundra]

appeals can take 1-3 business days

[cold current]

where is the connect for us main?

[covert tundra]

https://discord.com/channels/274965952116817920/1279953303613997087

[analog light]

i have alr appeal my team got a 7 day ban and i got a 14 day ban after i appeal

[harsh pumice]

Hey i need help with wipe vip i just bought and it wont work?

[thorny dune]

Your ban ends on the 28/05, at the same time you were banned

[thorny dune]

Please open a #payment-support ticket for help with this

[harsh pumice]

done

[analog light]

ohhh is there anyway to know why was i given a 2 weeks ban and my teammates were given a 1 week ban?

[thorny dune]

If you've been banned for this before, you would have received a longer ban for continued association with cheaters

[harsh pumice]

do i press claim on the thing if i dont want a refund

[analog light]

alright thanks berch

[cold current]

so main is gonna get map #3

[thorny dune]

It looks like that's how the voting will end yes

[harsh pumice]

yo berch

[thorny dune]

Yo

[harsh pumice]

with the ticket i did

its says claim

do i need to press that to ask for support or is it only for refunds

[thorny dune]

That button is just for the staff member that picks up your ticket, they can click claim so other team members know your issue is being dealt with if that makes sense?

[harsh pumice]

oh ok i see

[glass olive]

Hey, @spare tartan

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median crown]

!report please submit a ticket on the support website we do not take reports through discord

[glass olive]

Hey, @spare tartan

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[harsh pumice]

what is averagew wait time does anyone know for payment support

[late escarp]

where's sea medium vip? unable to find it

[covert tundra]

go to https://rustoria.co/store go to store - vip - sea and it should be there

[covert tundra]

^

[iron pagoda]

Why i cant vote

for the map

my friend was inside the server for 1h in all the month and he did vote, and me i was 2h already and nothign

[silver root]

been incorrectly banned from rustoria for couple months now tried everything can't apeal on website anymore would appreciate a second look very frustrated with this error -76561199045741447

[iron pagoda]

bro, stop cheating and stfu

[thorny dune]

Logout if you haven't already so your playtime is updated

[iron pagoda]

i did brooo

logout from server you mean or by the web?

[thorny dune]

Yeah logout from the server

[iron pagoda]

i just did, should i rejoin or wait?

[thorny dune]

You can rejoin, give it a few minutes then refresh the website and try again

[iron pagoda]

thanks

it works, thanks

[thorny dune]

Perfect, have a good wipe

[subtle basin]

Please, moderators, it's been 22 hours... I'm waiting for a response about the wipe, and today

[iron pagoda]

@thorny dune brother if i already vote and i buy vip now? Do i get the extra vote?

[thorny dune]

I'm honestly not 100% sure on this, I believe when you vote it's automatically counted twice so I don't think getting VIP afterwards would allow you to vote again. I'm going to reach out internally though and get a definite answer.

[iron pagoda]

Its just 40 minutes to end the vote

so... probably no time to get the answer haha

thanks anyways, you are the best

[subtle basin]

@thorny dune

[thorny dune]

Hello

[subtle basin]

@thorny dune

[thorny dune]

I assume you mean an appeal?

[subtle basin]

yes

@thorny dune

[thorny dune]

What's your appeal ID?

[subtle basin]

Appeal #e38ad4

[thorny dune]

Ahh I see, you need to open a #payment-support ticket for this type of appeal. The team there will help as soon as possible.

[subtle basin]

Could you try to get a quick response? @thorny dune

[thorny dune]

Only the payment support team can help with this so it's just going to be a case of remaining patient, they'll check as soon as possible

[surreal dock]

hii

[warm steppe]

Hello, tell me, we have been playing 4-player for 5 years, we have been playing your server and other official projects, but a month ago our friend was banned after he killed the clan, he does not play with cheats but he was denied an appeal, what evidence can we bring so that you can consider unbanning him! and where can I contact about this? his ID 76561199028879166

[outer nebula]

i just got muted in server and i dont think what i said was that bad, in hind site i shouldve worded it differently. is there any way i can apeal this or do i just need to wait the time out

[sage nest]

!appeal he will have to make an appeal and provide the proof he has in there

[glass olive]

Hey, @warm steppe

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sage nest]

You can appeal on the website using the link in the message above i believe

[warm steppe]

he was denied access to the site, we have never had such problems, there are tens of thousands of hours on the official servers, only on yours there are more than five thousand, we think that this is because of the clan that we killed, because after the ban they immediately came to raid us

you can look at battlemetrics, give the opportunity to appeal, we never play against the rules! but it’s terrible that he was banned because of the clan, because those guys wrote that if we kill them, we’ll be banned from the server

[sage nest]

If the appeal was denied then that decision is normally final

Or he cant access the website at all?

[warm steppe]

But what can be done if this is not a justified decision? After all, they didn’t even give any opportunity to somehow justify themselves? ban and immediately ban appeals

[warm steppe]

The appeal is blocked on the site, I can send him what they write in private messages

[sage nest]

If he cant make an appeal then it more than likelly means that his first appeal was denied since you can only appeal once, an admin could check for you

But under normal circumstances the decision of an appeal is final

[warm steppe]

how can we solve this stupid ban, we are really honest players, I can throw off the ID of each player from us, so that you can be convinced that there is no point in us playing with cheats, we only have Steam inventory worth thousands of dollars.
Can we have the administration check us again?(

[sage nest]

If he feels like hes been wronged an admin can probably take a look at it id say

[topaz sky]

is there aythign admins can do about insiding?

[sage nest]

Admins dont interfere with gameplay unfortunately

[warm steppe]

please consider! we are grateful to you
76561199028879166

[sage nest]

Im not an admin *

[tardy geode]

help me, I gifted VIP Sea Main to my friend, but he didn't receive it.

[warm steppe]

Who can I contact with the possibility of consideration?

[winter compass]

yeh i just bought vip and didnt get either

[covert tundra]

make a ticket here https://discord.com/channels/274965952116817920/883058174570135572

[covert tundra]

same thing https://discord.com/channels/274965952116817920/883058174570135572

[tardy geode]

i'm waiting

[sage nest]

I tried sending this but my message got auto deleted

[winter compass]

yeh did 10 mins ago

[covert tundra]

no idea

[dull kite]

gbp at store out of stock?

cant topup for some reason

[dusk spear]

admin I was banned for no reason I didn't play for a week and decided to log in to the server, but I was kicked for using cheats

[scenic gorge]

Dear Rust Server Administration Team,My Steam ID76561198789697641
I am writing to appeal my recent ban on the server due to being flagged as a “high-risk account.”
I would like to sincerely state that I have never used cheats, hacks, scripts, or any third-party software that would violate the server’s rules. I fully understand and respect the importance of maintaining a fair gameplay environment for all players.
If my account was flagged because of suspicious activity, hardware changes, VPN usage, or any other automated detection reason, I am more than willing to fully cooperate with the administration team to clarify the situation.
I can support a full PC inspection at any time if needed. You are welcome to check my computer, running programs, files, or any related information necessary to prove that I have not cheated.
I truly enjoy playing on this server and hope you can reconsider the ban after reviewing my case. Thank you for taking the time to read my appeal and for your hard work managing the community.
Best regards,

[covert tundra]

!appeal

[glass olive]

Hey, @dusk spear

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusk spear]

admin I was banned for no reason I didn't play for a week and decided to log in to the server, but I was kicked for using cheats 76561199402824216

[sage nest]

!appeal

[glass olive]

Hey, @dusk spear

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[covert tundra]

!appeal

[glass olive]

Hey, @scenic gorge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dusk spear]

your site is not loading

[sage nest]

try to use a vpn

[dusk spear]

won't log in even with a vpn

!appeal

[glass olive]

Hey, @dusk spear

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[scenic gorge]

@covert tundraI submitted an appeal two months ago, but it was rejected, and afterwards I was never able to submit an appeal again.

[sage nest]

are you getting an error of some kind or it just wont load ?

[dusk spear]

It just won't load.

[covert tundra]

in most cases the rejected appeal is final

[scenic gorge]

@covert tundraIn that case, do I have no other options?

[covert tundra]

not that im aware off

[misty scroll]

Correct, no other options, you will remain banned 🙂

[scenic gorge]

It's so heartbreaking, but I haven't done anything in the server. My account was flagged as high-risk. Is it because I don't often enter the official servers?

[misty scroll]

You have 20-odd hours on the server, you have been banned for a few months already. If you have not yet found another server to play on, then I suggest you do so as the ban here is permanent.

[winter compass]

hey guys can you please look into my payment support regarding queue skip not sticking to my account? Thankyou

[tardy geode]

check my ticket pls

[misty scroll]

Only a small handful of people are able to look into that due to the nature of the ticket, you'll need to wait for one of them to take a look at it

[misty scroll]

Same goes for you, you'll simply need to wait

[dull kite]

Umm anyone have problem topup GBP/store credit?

[cosmic warren]

hello

can comeone help me

i was bought vip 20 minites ago

i don't get it

[covert tundra]

make a ticket here https://discord.com/channels/274965952116817920/883058174570135572

[cosmic warren]

how many time i need to wait

[subtle basin]

Please could you respond to my ticket quickly? There are only 2 hours and 30 minutes left before the wipe

[cosmic warren]

already done

[covert tundra]

did u restart ur rust?

[cosmic warren]

yes

2 times

[subtle basin]

@covert tundra

[covert tundra]

ok well youll have to wait for the ticket to be responed to

[cosmic warren]

ok

[covert tundra]

in regards to what?

[subtle basin]

I submitted a ticket and got banned, I don't even know why.

[covert tundra]

appeal tickets can take between 1-3 business days

[gilded elk]

I haven't played in a long time, and now I'm trying to connect to a server after loading and it kicks me out, citing cheating.
Where should I go?

[covert tundra]

!appeal

[glass olive]

Hey, @gilded elk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[subtle basin]

I know, but the wipe is in 2.5 hours, I don't have 3 days...

[misty scroll]

The process is not sped up by you asking here

[subtle basin]

I'm not asking the question here; I'm asking when my ticket will be answered, please.

[covert tundra]

1-3 business days

[misty scroll]

As Gavin said, appeals are typically 1-3 days. You're asking to have it responded to sooner than that, I'm telling you that asking here won't speed it up.

[remote cove]

how long until vip takes effect? i bought it a few mins ago but i still have a queue

[misty scroll]

It should be pretty much instant, or within a couple of minutes. If you don't have it, please submit a #payment-support ticket

[fathom fiber]

hi there i have purchased my VIP but its not working

[misty scroll]

Please submit a #payment-support ticket

[jagged stump]

!ticket

[glass olive]

Hey, @jagged stump

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sacred apex]

can we buy vip for 5 days only?

[thorny dune]

This is an option for the Main servers yes, but not biweekly or monthly

[ruby idol]

admins why ,my ticket not check #e2ede3

[verbal sorrel]

how to we submit a ticket for cheaters

[thorny dune]

You can do this on our website here https://rustoria.co/support

[safe bough]

where i can see rustoria eu east medium map

[stable shore]

If my vip purchase is pending payment how do I cancel it?

[orchid lynx]

Hello @safe bough ! You can check the servers maps on #server-info by clicking on the "Vote for map" link of the server you'd like

!cancel @stable shore

[glass olive]

Hey, @stable shore

To cancel an active subscription, follow the steps below:
Cancel subscription

[ruby idol]

guys

check ,my ticket

please

[orchid lynx]

hello @ruby idol ! Tickets are reviewed in the order that they were sent, so you can rest assured, your ticket will be reviewed as soon as it comes up on top of the list !

[verbal sorrel]

<@&874995535881326632> <@&274971100184576010> can i some help please

[sturdy terrace]

No need to tag us. What's up?

[verbal sorrel]

we got a 3 man thats esping and aim botting just camping our base

weve had dramas with them for the past 2 hours

[sturdy terrace]

please make a ticket on our website (https://rustoria.co/support) so one of our active admins can have a look

[verbal sorrel]

i have in game and on the website

[subtle basin]

pls respond to my ticket
wipe in 1 hour

[sturdy terrace]

then an admin will have a look as soon as they can. Calling them out here won't help

[verbal sorrel]

alright man

[sturdy terrace]

appeal or report?

[verbal sorrel]

weve grinded for ours and they just stripping everything

hours**

[subtle basin]

appeal

[sturdy terrace]

?steamid

[glass olive]

Hey, @subtle basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fading field]

@glass olive ive just bought vip q skip for sea main but it hasnt worked???

[subtle basin]

76561199388036639

[sturdy terrace]

You will have to make a ticket in #payment-support and wait for our payment support to get in touch

[sturdy terrace]

Please make a ticket in #payment-support so our payment support can help you out

[fading field]

ok ty

[subtle basin]

I've already done that, but you need to reply. Please wipe in 1 hour. And yesterday I already submitted a ticket, so that was at 10 PM and 5 AM.

@sturdy terrace

[stable shore]

yo I wanna submit a ticket for a player but it says he isnt on the server. Although he clearly is ( 76561199409861813 )

[wet rune]

what does it mean? "play elsewhere"

[wheat hornet]

hello can i open support ticket here?

on discord cuz cant on google

[orchid lynx]

Hello @wheat hornet , is it to appeal a ban, or to report a player ?

[wheat hornet]

ban

but i cant on google

[orchid lynx]

!appeal @wheat hornet

[glass olive]

Hey, @wheat hornet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[orchid lynx]

Can you go to the support website via this link ?

[wheat hornet]

yes

but i open time ago ticket and got denied got ban for high risk thing

[soft pelican]

hi, what should I do if I get banned on the server for no reason, even though I didn't use any third-party programs to simplify the game? Is there a way to appeal for unbanning?

[wheat hornet]

and i want to play again same acc

[orchid lynx]

!appealru @soft pelican

[glass olive]

Привет, @soft pelican

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[wheat hornet]

but they denied thinking im cheating or some idk

[orchid lynx]

@wheat hornet Unless the ban isn't permanent, if your appeal has been denied already, then the decision is final, unfortunately.

[wheat hornet]

oh okey

ty i guess

[rose heart]

I got banned from global chat, i was meant to say chin but i accidentally put a K in there, if you review the chat it would show it was accident bc they have no correlation

im serious i am trying to be a better man

6 day ban for slip up is pretty bad

[cosmic warren]

admins pls help me for my vip

i bought it like 2 hours ago

[misty scroll]

What's your SteamID?

[cosmic warren]

when i will got it

76561199215861812

[misty scroll]

Please make a #payment-support ticket

[rose heart]

https://steamcommunity.com/profiles/76561199445875271/

[cosmic warren]

i already got it

i'm waiting a answer

[shrewd aspen]

hey schaadt any chance can help me in general? or get someoen to <3

[cosmic warren]

an*

[misty scroll]

Then you will need to wait for a reply in there

[cosmic warren]

i got reply now i'm waiting anotther admin like 1:30 hour

server will wipe in short future

[misty scroll]

If I check this, and you have a history of racism/related behaviour I'll mute you for 3 days

Should I check it?

[rose heart]

nooo please there is a past but it was 100000% accident im trying to be a better person i swear

u wont see a ban in so long ill make a deal u can make the next ban 2 weeks

[misty scroll]

Then you enjoy your current mute my guy

[cosmic warren]

@misty scroll pls help me

[shrewd aspen]

@misty scroll any chance can help me? just made a ticket for a ban appeal

[cosmic warren]

i need my vip

[rose heart]

please dawg my chat was accident look at it there was no racism intended, 0 correlation in the text @misty scroll

[misty scroll]

You need to wait for someone to reply, only a handful of people can handle those

[misty scroll]

6 hours or 3 days, your choice

[cosmic warren]

but how long?

[rose heart]

6 hours...

[cosmic warren]

i was bought it 2:08 pm

[misty scroll]

Okay then you enjoy that break from chat. If you ask one more time I'll just mute you.

[rose heart]

ok, 6 hours tho right? not days?

[misty scroll]

I can't give you an exact timeframe

[misty scroll]

I didn't touch it, so whatever your current mute is

[rose heart]

mannnn, 3 days then pleaseee

[misty scroll]

I see, your mute is for 6 days lol

[rose heart]

BRUHHHHH NOT FUNNY, WHY CHANGE IT TO 9 DAYS

[shrewd aspen]

@misty scroll hey sorry for multiple pings just need a little help

[slow dew]

What time does eu east medium wipe?

[rose heart]

9 day chat mute is insane dude

all i did was accidentally put a k at the end of chin

[cobalt jackal]

Hey, the standard response time is 1–3 business days, though it may be more or less depending on the situation. Please be patient.

[shrewd aspen]

@cobalt jackal thank you for responding, just kind annoying since i have been banned and unbanned on rustafied got same reason :(

my teammate has all the proof in the world he isnt cheating, i have emails from Kenny@rustafied saying he has unbanned me on their servers and have older clips of me playing (not too too old)

[ruby idol]

Appeal #e2ede3 pleeease

[slim sierra]

connect medium.rustoria.uk open ?

[ruby idol]

?

[shrewd aspen]

sorry wrong person same name

[modest nimbus]

sup twin

[ruby idol]

чё

[split wraith]

wipe

[candid badger]

support me pls

[red narwhal]

who can help me?

[balmy cypress]

Whats up?

[balmy cypress]

Support me

[candid badger]

Мне пишет что я читер и я забанен

Хотя я не использовал читы

[red narwhal]

I was banned for playing with a cheater, but I haven't played Rustoria in a while

[balmy cypress]

?appeal

[glass olive]

Hey, @red narwhal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

?appeal

[glass olive]

Hey, @candid badger

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[safe flint]

hey my 5 minutes grace period didnt work

[modest nimbus]

hi staff guys can someone please check my ban appeal ticket #d19431

[safe flint]

could an admin please help

[red narwhal]

okay thank you

[safe flint]

@balmy cypress please help

[frosty portal]

why have i just been muted

on toria eu medium xDDD

[safe flint]

could an admin please help

my 5 minutes grace period didnt work

[austere quest]

It is not 5 minutes in our servers, I believe it is 2 minutes to allow you to reconnect

[shrewd aspen]

@austere quest hey any chance can help me with a ban appeal please <3

[austere quest]

It is assigned to the banning admin, they will review it as soon as possible!

[frosty portal]

can someone check my mute appeal i just got abused by NVs chat mod

[shrewd aspen]

thank you! @austere quest if need to contact me please dm me, very willing to go call

[safe flint]

is this 100%

[austere quest]

Make sure you include as much detail as possible to avoid the admin having to ask additional questions! 🙂 Replying doesn’t push it further up or down the list. 🙂

[austere quest]

Yes

[visual forge]

where can i create a ticket for a cheater

[austere quest]

!report

[glass olive]

Hey, @visual forge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[visual forge]

!report

[glass olive]

Hey, @visual forge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[shrewd aspen]

i have included emails from me getting banned and unbanned on rustafied for cheating, dont really have much else to include unless have suggestions

[austere quest]

Include the link to the clip in the ticket! 🙂

[shrewd aspen]

clip of getting banned?

[frosty portal]

Appeal #bc98f3 can u check mmy appeal rq its a quick one there is nothing i said that would get me muted this is 100% abuse

[candid badger]

@balmy cypress вы разбанили меня? Я не могу отправить тикет

[tawny cobalt]

if im playing eu east medium which queue skip do i need to buy?

[shrewd aspen]

my teammate has a lot of pvp clips in his ticket, i only have the ban clip sadly as i dont clip pvp

[austere quest]

Not really, I’m not aware of your specific situation/ban reason, but as long as you have included all of the relevant information, the next step is to just wait for the admin to review it

[shrewd aspen]

ok thank you for replying to me

have a nice day/night

[mighty nymph]

does medium cap at 500?

[polar stump]

Why are there more players on the server than slots?
• EU Medium

My queue doesn't even move

[frosty portal]

thank u for unmute

now i would like to make a formal complaint against the chat mod

🤣

defo an nv chat mod

[austere quest]

Will forward the information and look into it. Can't promise an update, but will look into it. @frosty portal

[supple leaf]

how do i make a ticket

[austere quest]

!ticket

[glass olive]

Hey, @supple leaf

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[crystal smelt]

Why's EU medium not getting any more slots? Was 700 max last wipe and now we have 600 online, 500 in queue

[formal fable]

guys pls help me im banned on cheating in rustoria serwer but this is my first time in this serwer and i didnt use any cheat or programs what can i do is this a bug or something?

[serene rampart]

!ticket

[glass olive]

Hey, @serene rampart

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tawny cobalt]

can any <@&274971100184576010> help me please with an appeal? i got banned for no reason

i created one

[balmy cypress]

?steamid

[glass olive]

Hey, @tawny cobalt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[formal fable]

Appeal #d6afd4

pls help me <@&274971100184576010>

[shy remnant]

Hey, please don’t tag for an appeal. we will answer it as soon as possible 🙂

[formal fable]

i got banned for no reason

[tawny cobalt]

https://steamcommunity.com/profiles/76561199857109930/

[crystal smelt]

.

[tawny cobalt]

ok sorry

[balmy cypress]

What is your main?

[tawny cobalt]

wait

[balmy cypress]

write your main in the appeal

don't say you don't have a main

[terse summit]

@balmy cypress can i dm u g