support

[gritty prawn]

so i cant reappeal when you guys take the piss to answer?

[raven mist]

If you'd still like to provide me all of your other accounts, feel free to dm me them 🙂

[gritty prawn]

yeah no worries thats great for me since i didnt get the chance to as i was away with no phone signal so i couldnt reply

[gritty prawn]

i sent them

[valid glade]

hi I got an unban but i cant join to the server what can i do? (i restart rust 3 times )

and in rustoria.co i dont have ban

[sage nest]

if you just got unbanned wait 10 minutes and try again

[valid glade]

okey thanks

[upper pelican]

Hello, what should I do if I used a VPN because my map wouldn't load and after that I was banned for cheating, even though I had been playing on the server for 4 hours before that?

[sage nest]

!appeal rustoria allows vpns

[glass olive]

Hey, @upper pelican

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[valid glade]

it dont work

idk why and rustori.co say i dont banned

[sage nest]

youll need an admin to check into it then

[valid glade]

and where?

becasue i cant make appeal or ban ticket because i didnt banned

[valid glade]

i only can make another ticket

Ticket #35e3d5

[sage nest]

here or a ticket

[valid glade]

thanks

[valid glade]

which ticket ? network or pament support?

[sage nest]

you made a ticket already, youll just have to wait for it to be replied to

[valid glade]

jaaaa

okey thaaanks

[autumn olive]

76561199240925417Why isn't there a duration shown for my ban?

[foggy anchor]

@harsh hazel yo im down

[sage nest]

if there is none when you try to connect its usually perm

[autumn olive]

I didn't cheat at all. How could I get permanently banned?

[sage nest]

!appeal

[glass olive]

Hey, @autumn olive

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[autumn olive]

I have been playing on your server for over 5,000 hours. I just teamed up with someone and had no idea they were using cheats. I didn’t even play or farm resources with them—I played alone the whole time. Why am I banned? It should never be a permanent ban. There wasn’t any warning at all. I’ve already submitted an appeal, but I haven’t received any reply.

[sage nest]

appeals take 1-3 business days

[autumn olive]

I have already submitted my appeal for more than three days. I can’t even remember whether I filed it on Tuesday or another day.

[sage nest]

they can sometimes take more time *

[autumn olive]

OK

[midnight rampart]

I was banned for no reason a month ago for having a high-list account, and even though I appealed, no action has been taken. Is it just over?

[cobalt jackal]

What do you mean? Was it denied?

[midnight rampart]

just they said I already appealed :/

But Is passed already 1 month

It

[cobalt jackal]

Can you send me a screenshot of it in DM?

[cobalt jackal]

^

[trail umbra]

@raw pewter still muted men

[midnight rampart]

@cobalt jackal okay!

[wise carbon]

bro

someone is only farming the fertilizer with script how can i report him?

we cant buy something

[cobalt jackal]

If you want to report a player, please do it here: https://rustoria.co/support/report

[wise carbon]

am i need to report him for cheat?

yes or no? i'll send my report if it yes

[cobalt jackal]

Make a ticket and include as much information as possible.

[wise carbon]

okey i got a video too

[wise carbon]

btw how can i get verified?

oh i did it

[raven vault]

Hello, dear administrator, my account has filed a complaint because of high risk, and the statement has been approved, but when entering the game, it still shows that high risk cannot enter the server. My id is 76561199030612674

[hazy tendon]

where can i report

[coarse thicket]

send me a screenshot privately of your approved appeal

[coarse thicket]

!report

[glass olive]

Hey, @hazy tendon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hazy tendon]

some guy flying around

[coarse thicket]

ok just report, there is no need to say anything about it here

[hazy tendon]

ive made now

[steady mason]

Can I reappeal my association ban? The guy I was association banned with was unbanned because they found he wasn’t cheating yet I am still banned

[raven mist]

!steamid

[glass olive]

Hey, @steady mason

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[kindred jackal]

I haven't played on Rastoria for a long time and now when I log in it says I was banned for cheating.

[coarse thicket]

!appeal

[glass olive]

Hey, @kindred jackal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

Hey, @kindred jackal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lone veldt]

@raven mist can I pop u a dm if u got like 2min?

[steady mason]

76561198254715450

[raven mist]

Can the one that was temp eac banned, join our rtg server?

[steady mason]

Yes, any chance you could send me the invite link?

[raven mist]

connect rtg.rustoria.uk

[steady mason]

He’s not awake now but when he is I’ll get him on it.
This is his steam if it helps
https://steamcommunity.com/profiles/76561199038155051

[raven mist]

Yeah just need him to join any rtg server

[clever cave]

i still waiting

for my ticket omg

the support is so slow

[neat pumice]

Payment support tickets can take several days, particularly if it's regarding a refund

[clever cave]

4days for 10$ with proof ?

its take like 20min to tcheck...

[neat pumice]

Yes, it's not a case of proof, it's a case of processing

[clever cave]

its writing max 3days

[neat pumice]

You're confusing appeal responses with refunds 🙂

[clever cave]

both

seriously i can understand that you have a lot of request

but maybé focus one by one will be better

[raven mist]

We'd rather focus on cheater reports then appeals, obviously

[crude copper]

Ticket #0d9e5f
hey @raven mist
i just finished putting together a video to show evidence of a 5000+ hour cheater on sea long toria if you can take a look when u get a chance.

its probably the most blatant esp you will see in a while

guy is full cheating on his main. prob didnt expect me to have OBS

[raven mist]

Im out today but im sure one of our admins will take a peek soon 💪

[crude copper]

tyvm

[grim yarrow]

@raven mist i messaged you can you get an admin on that?

[raven mist]

!report

[glass olive]

Hey, @grim yarrow

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

make a ticket please

[azure swift]

Tivket #a9c712

Hello, administration.

Please review the status of my account and uncheck "Hang account risk". As far as I know, I did not violate the server rules and did not use prohibited software, third-party programs or account transfer. Perhaps the system worked by mistake.

I am ready to provide the necessary information for verification and cooperation with the administration. I will be grateful for the re-verification of my account.

Thank you for your time.

@raven mist My ID 1870989780

[merry elk]

2 CHEATERS MAIN

thanks 🙂 so many cheaters here this wipe...

[coarse thicket]

you already know how to report, mentioning it here won't help with anything

!report

[glass olive]

Hey, @snow lagoon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[merry elk]

im just saying ive had 4/5 cheaters banned this wipe already

[coarse thicket]

okay.. report them?

[merry elk]

erm i have?

and theyve just been banned

lost all my rockets ggs

[thorn topaz]

It appears the Premium Server authinticator system is messed up again

[tight needle]

Hi, I just got banned from the game but I don't know why.

[thorn topaz]

we have two teammates who can't log into the Premium Server because it says "Premium Account Needed" but they have way more than enough skins purchased and have been playing with us for a while.

[patent crow]

?appeal

[glass olive]

Hey, @tight needle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tight needle]

I did everything you asked, when will I get a reply?

[crimson pike]

bro yall fucking suck lol

[woeful carbon]

Any administrator who can help me?

[balmy cypress]

Whats up?

[balmy cypress]

Hey, whats the issue?

[balmy cypress]

They must not have enough, its Facepunch that make the checks and not us so perhaps ask in their discord

[woeful carbon]

They told me to talk to an administrator, my appeal was denied, I am accused of evading a ban but I was never banned on the server, I was banned by mistake, I filed the appeal and they lifted the ban but now I can't enter the server and I also have no explanation for why

[deft osprey]

How long it needs for appeal to be checked

Need someone to check #cd13ab ticket, thanks

[normal orbit]

1-3 business days *(not weekends)

[rich tusk]

#support

[lone iron]

hello i cant connect

"come to discord.gg/rustoria - luke"

i from germany

<@&874995535881326632>

i want play in this server

with my friends

but i cant do it this

HELP ME

<@&274971100184576010>

@balmy cypress

[balmy cypress]

send your steam @lone iron

and stop tagging admins

[lone iron]

TELINEE

[lone iron]

sry my friend

i dont want this

i from germany

help me pls🥲

https://steamcommunity.com/id/yoga1892/

i have depression for this problem....

[balmy cypress]

Fixed join in 10 minutes and should be all good

[lone iron]

okey my dear friend, thx brother

i love u

[errant spear]

I from germany 2

Can u fix high risk account for no reason?

[lone iron]

dont understed speak germany languege pls

[delicate sedge]

can I get in touch with an admin please.

[errant spear]

I just join the server i got high risk account 😂

[delicate sedge]

im in waiting for support

[errant spear]

Like the fk !

[errant spear]

Bro if u got something deep man forget about it

[delicate sedge]

?

[errant spear]

You done no one helping here

[errant spear]

Say your problem

[delicate sedge]

i don't know why or when i was banned..?

[deft osprey]

you prolly got in team like me with some cheating moron next to me and they got banned

make appeal and wait

[delicate sedge]

i don't team with people i don't know

i don't even know the details of why i was banned, how can i appeal on nothing

[errant spear]

Same my sht man

[delicate sedge]

okay zero, i don't care bro, i'm waiting for support

[errant spear]

I swear the same and when i ask why i got no answer I asked for the reason no answer

[errant spear]

U can appeal 1 time in ur life and trust me u will get denied remember

[delicate epoch]

hi I didn't play on rastoria but I have a ban on the server can I appeal

[delicate epoch]

https://steamcommunity.com/profiles/76561198736922683/
<@&874995535881326632> <@&274971100184576010>

[balmy cypress]

Don't tag admins, just make an appeal https://rustoria.co/support/

[tepid eagle]

https://steamcommunity.com/profiles/76561199417387699/ not sure how to make a ticket completly forgot but this guys cheating

[balmy cypress]

https://rustoria.co/support/

[tepid eagle]

cheers

[delicate epoch]

I like to play all night can speed up my unban. Appeal #6cbabb

[balmy cypress]

You will not be playing tonight most likely

[delicate epoch]

https://tenor.com/view/sad-spongebob-fade-sad-spongebob-fade-spongebob-squarepants-gif-6809309790348871263

[sage nest]

!appeal

[glass olive]

Hey, @delicate sedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sage nest]

Dont post their id here, it just helps the cheaters

[delicate sedge]

i already got unbanned but thanks

[sweet nebula]

how long do appeals take? i got banned for high risk account while i was in my boat base lol

[balmy cypress]

Hey, what is your name on steam?

[sweet nebula]

sunblock

[balmy cypress]

How long have you been playing rust?

@sweet nebula

we can chat in voice if its easier

https://discord.gg/EZby9cUWg

[sweet nebula]

10 hours on the account

[balmy cypress]

Thats not the question im asking and you know it

[long rapids]

Luke can u help me aswell if you are finished with drey?

[sweet nebula]

like ive been playing the game since 2020

[balmy cypress]

On which account?

[balmy cypress]

Sure, whats up?

[sweet nebula]

i just recently bought a new account my brother keeps begging me

[long rapids]

can u please review my appeal?

[balmy cypress]

Send steam, appeal id or something i can use to find this appeal

[long rapids]

#222e05

[balmy cypress]

Well, thats again not really answering my question. I see your gamebanned account, if you aren't willing to answer simple questions directly, I won't be able to help you.

[sweet nebula]

i just awnsered

[balmy cypress]

Your appeal is denied, you need to wait at least 180 days since your last gameban

[balmy cypress]

Updated your appeal

[sweet nebula]

:(.

[long rapids]

thank you very much Luke

[spiral fiber]

Can somone review my appeal

id/Stryker123456

[steady mason]

He’s on now, are you able to help out if he joins?

[balmy cypress]

Not seeing them on rtg

tell them to connect to any of our servers

[proud arrow]

hello

I've connected successfully can you unban my friends now please?

and me ofc lmao

@balmy cypress if u do get a sec I would greatly appreciate it

[balmy cypress]

send your steam please

[proud arrow]

ill dm

sent

[spiral fiber]

@balmy cypress could You please review mine aswell. Thank you

[proud arrow]

it is Appeal #63352d

[balmy cypress]

fixed now

[balmy cypress]

You won't be playing here

[spiral fiber]

Why?

[steady mason]

Am I unbanned now too?

[proud arrow]

hope so

im going to connect and see

[steady mason]

I’m still banned

[proud arrow]

@balmy cypress can you help him out please? He was asso banned cuz of my temp ban. It is not rightfully placed and therefore should be removed. Would appreciate it.

[spiral fiber]

didnt even do anything

[balmy cypress]

I am lost on who you are, send your id again

[balmy cypress]

it is what it is man, answer wont change

[spiral fiber]

can i just get a reason why?

[steady mason]

Yes, here it is 76561198254715450

I was association banned for playing with Cry but they unbanned him when they realized it was a false ban, yet I am still association banned

@balmy cypress

[crimson willow]

Porque me bannearon del server ????

Why was I banned from the server?

[balmy cypress]

Player will be banned until 17/05/2026 18:56. That is an hour ago.

try again now @steady mason

[balmy cypress]

?steamid

[glass olive]

Hey, @crimson willow

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[crimson willow]

https://steamcommunity.com/profiles/76561199128435151/

steam id ?

76561199128435151

[crimson willow]

76561199128435151

I'm bad at English

[balmy cypress]

fixed, you can join in 5-10 minutes time

have a good day

[crimson willow]

Thx

@balmy cypress

[steady mason]

thank you

[young sable]

hey luke I was association banned from a false cheater ban aswell

heres my steam idhttps://steamcommunity.com/profiles/76561199237573455/

[willow patrol]

https://steamcommunity.com/profiles/76561199050272871/

[willow patrol]

Sorry to bother you, but could an admin please check why I was unfairly banned?

[zealous kettle]

!appeal

[glass olive]

Hey, @willow patrol

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rich steppe]

Hello, yesterday I had an automatic charge for the purchase of a VIP package. Could I speak with someone from support to explain my case? my id 1105167153

[sage nest]

#payment-support

im also like 99% sure that they might take a little longer than regular tickets since theres only like 2 people that deals with those. could be wrong tho

[rich steppe]

I can't type, do you know how I can send a DM?

[sage nest]

theres an option to make a ticket in that channel

[rich steppe]

ty bro

[woeful carbon]

How long does a ban for a high-risk account last?

[mint warren]

This is usually a permanent ban

[sage nest]

!appeal

[glass olive]

Hey, @woeful carbon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean condor]

Any administratros here can elaborate what does approved appeal mean? Will my association ban get lifted or?

[sage nest]

approved means your appeal was approved, so yes

[ocean condor]

cool, how long does it take to reflect ingame, do you kno?

[sage nest]

Usually 10ish minute, if it doesnt youll have to contact an admin

[ocean condor]

much appreciated!

[woven pelican]

Hi everyone, how do I contact support if I'm being kicked because I'm banned and I don't have any cheats?

[ocean condor]

https://rustoria.co/support/appeal here

[upper pelican]

Hello, how long do I have to wait for my appeal to be accepted?

[spice gulch]

How long will it take to consider the appeal?

[red pond]

Hey guys, please help me. I was banned for playing with a cheater. I've only been playing for a short time, and my neighbor turned out to be a cheater. I'm really upset that I was banned because of him. Is this ban permanent? And can I appeal it? After all, we didn't share loot or play together, and I didn't know he was a cheater.

[cobalt jackal]

Hey @spice gulch , @upper pelican , the standard response time is 1–3 business days, though it may be more or less depending on the situation. Please be patient.

[cobalt jackal]

You can submit an appeal here: https://rustoria.co/support/appeal

[red pond]

I filed an appeal, but they refused me, since I have to check my team. The most annoying thing is that I didn’t know this happened, I’m a newbie. And I don’t understand why they refused me, because we didn’t share loot and didn’t run together, he was just on the team so as not to kill each other.

[red pond]

Now I can't appeal again. Can you tell me if I can file a new one later? And is this ban permanent?

[sage nest]

Normally you only get one shot at appeals. if there is no time indicated when you try to connect to the server it usually is perm

Association bans are normaly 7 days but i believe it can depends based on the circumstances

[halcyon kiln]

When is force wipe sea medium

[sage nest]

!force

[glass olive]

Hey, @halcyon kiln

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1780596000:F> (your local time) is the time of the next force wipe and it will happen <t:1780596000:R>.

[halcyon kiln]

Thanks

[red pond]

This is very rude, for ignorance, and most importantly, we didn't play together, to give a permanent ban. I am very upset with this attitude towards new players. Goodbye, I hope life will be the same for the admins who block and don't understand.

[sage nest]

Only an admin will be able to tell you the actual length of the ban tho

[neat pumice]

Hello, I'm not sure what you consider rude here, you're asking generalised questions and getting generalised answers - if you want to speak about your case in particular, you'll need to provide some kind of identifying information, which you have thus far not provided. Steam ID or appeal ID please.

[red pond]

My Steam ID is 76561198734080674

I can also provide the appeal ID

[neat pumice]

All good, I found your appeal - what about the outcome is confusing you?

[median sorrel]

<@&874995535881326632> Hi, I was accidentally banned from the official rustoria.eu.main server.

[shy remnant]

!appeal

[glass olive]

Hey, @median sorrel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[red pond]

I was banned for playing with a cheater. I didn't know he was a cheater. I'll tell you more: I still don't know who the cheater is. I played alone, I ran alone, and I lived alone. I had a lot of neighbors on the team. I wasn't even the leader, and I was permanently banned because my neighbors were using cheats when I didn't even know it and didn't benefit from it. You see? I couldn't even control who was added and who wasn't. I've been playing for 300 hours, and this is the first time I've encountered something like this.

[median sorrel]

!appeal

[glass olive]

Hey, @median sorrel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[median sorrel]

<@&874995535881326632> I can't open the rustoria website.

[red pond]

And the most offensive thing is that after my lack of understanding of how they could even ban me for something like this, since I didn't know, and most importantly, I didn't benefit from it, they're denying me an appeal and not giving me a chance to sort this out.

[sage nest]

try a vpn, theres no need to tag admins every second message either.

[shy remnant]

Can you please stop tagging on every message you send

[median sorrel]

Why can't you help in the chat? What's the problem? Shouldn't the administrator be multifunctional?

Not everyone has the ability to open your website because it's "not working," but Discord is accessible to everyone, and you're online. What's the problem?

[shy remnant]

If you’re banned you need to appeal on the website, I recommend using a VPN

[red pond]

Buddy, will you answer me? I'm really looking forward to your message

[median sorrel]

a delusional system. there are no current vpn's in Russia.

[shy remnant]

There is, plenty of Russians use VPNs to accesss our game servers or our website nowadays

[median sorrel]

Okay, I guess I just need to get off these shitty servers. I was banned by mistake, and I can't appeal. Lazy administration.

[sage nest]

just because you cant go through the appeal process doesnt make the admins lazy

[median sorrel]

What is the problem with completing this procedure in Discord ? Why was this section created ?

What is the administration in Discord for, then? To sit and smile at messages? And answer questions with templates?

Lazy morons who don't bring anything useful with them, just sit around and do nothing.

[neat pumice]

The cheater was "Grandmasterbaiter"

To be clear, we do not make the distinction that you are making between friendly cooperation between neighbours and being in the same team UI - if you're friendly and receive the benefit of protection and/or not being killed by your neighbours, that is considered association, and you run the risk of being caught up in a situation like this.

You're quite right that you don't control who is added to the team, but you do control who you associate with yourself. The only way to guarantee that you never experience problems like this is to play solo, and by that I mean solo, not solo with friends.

Your ban is going to expire in 6 days, it's not permanent as you seem to have been alluding to earlier today, at which point life will go on and hopefully you'll not have any further issues with this again. 🙂

If there's any confusion regarding the "not knowing they were cheating" part - I'll refer you to our rules here: https://rustoria.co/rules/vanilla - which contain a very explicit definition of what we consider association. Thanks!

[sage nest]

to provide support, theres more to support than appeals

[median sorrel]

for example?

[neat pumice]

If you're hoping to get support by sitting in discord and calling us names - you might as well just leave now

If you however want to behave yourself, we can have a civil conversation about your case

What would you like to do

[median sorrel]

What is the difference? Between the discord program and the website? You can write a ticket in both places, so what's the problem with creating a discord ticket section for convenience?

[red pond]

You are the best administrator I have ever met, thank you for your reply, I am truly very grateful to you, from now on I will never add anyone to the team to avoid this, thank you again my friend

[median sorrel]

I would like to receive high-quality service, and this is the first time I've encountered such an attitude in Rustoria.

[neat pumice]

Because it's inconvenient and messy for us - we get multiple hundreds of appeals per week, discord is awful for organising information, which is why we have a bespoke system.

Using a system where things are prone to being lost in the volume of appeals we get, is not ideal

Our ticket system leaves no opportunity for things being lost or forgotten, to put it simply

[median sorrel]

Unfortunately, I was harassed by cheaters on your project for 24 hours, and I endured it. However, in the morning, I was banned. The question is, why?

[neat pumice]

If you provide your steam ID for me, I'll take a look for you 🙂

[median sorrel]

Okay< I understand you, is it possible to make an exception in a single case?

[sage nest]

as per the above message it does look like it

[median sorrel]

Steam ID: 76561198255766179 Yes, I will be grateful to you. Thank you for your work!

[wet cipher]

which map is it on mondays

[neat pumice]

You're welcome, and you'll be able to connect in 5 minutes or so

[neat pumice]

Which mondays?

[upper birch]

Is this the place if i have trouble logging in on Rustoria SEA Long ?

[median sorrel]

Thank you so much!

[prisma vessel]

Why was I banned? How long will it take to process my appeal?

[sage nest]

appeals take 1-3 business days

[mighty wing]

https://steamcommunity.com/profiles/76561199870585596/I'm not cheating, but when I try to join the server, I get kicked from the game and a message says I'm cheating. PLS HELLPP

[sage nest]

!appeal

[glass olive]

Hey, @mighty wing

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neat pumice]

I can't answer that without knowing who you are, sadly

[neat pumice]

You're getting kicked, but you're not actually banned - have resolved the kick message now, you'll be able to connect in a few minutes

[upper birch]

Tried to log-in on SEA Long, but was kicked for "cheating" even though i have never touched Cheat before.
Should i send Appeal, or can i send Steam:ID here and you can see what's wrong?
https://steamcommunity.com/profiles/76561198065706077/

[mighty wing]

not found ban ?

not cheating, but when I try to join the server, I get kicked from the game and a message says I'm cheating. PLS HELLPP

[sharp nacelle]

Hello, where can I appeal the unban?

[coarse thicket]

!appeal

[glass olive]

Hey, @sharp nacelle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coarse thicket]

@mighty wing

[coarse thicket]

appeal it

[upper birch]

I think i have done. Soo, i just have to wait?

[coarse thicket]

correct

[upper birch]

Okay, thanks alot.

[neat pumice]

You were unbanned 7 minutes ago

[upper birch]

Okay, thanks alot.

[earnest hare]

Hey, why i can't buy my vip via crypto?

Unable to start checkout. Please try again.

[normal orbit]

can you make a ticket here with details and someone will assist you - https://discord.com/channels/274965952116817920/883058174570135572

[mighty wing]

ty

[wet anvil]

Hi, how do I fix the error when logging into the server: cheating?

[sage nest]

!appealru

[glass olive]

Привет, @wet anvil

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[lean pier]

Was banned for high risk a long time ago, looking to maybe appeal once again since I have grinded lots of hours after the ban. profile is http://steamcommunity.com/profiles/76561199019807545/

[paper fog]

!report

[glass olive]

Hey, @paper fog

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sage nest]

Click the link in the above message to make a report ticket

[lapis verge]

cheater on eu east long

[glass olive]

Hey, @lapis verge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[limber abyss]

Why do I keep prompting for a high risk account

[coarse thicket]

!appeal

[glass olive]

Hey, @limber abyss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[limber abyss]

Can the server open additional Alipay payment

[coarse thicket]

you can suggest it here #feedback-suggestions

[violet granite]

There's a cheating player on the server, I want them banned immediately. What can I do?

[coarse thicket]

!report

[glass olive]

Hey, @violet granite

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hazy pawn]

i need map for eu long

[cosmic warren]

guys hello

can you explain why i can't prewiew server if i did 30 min before

[coarse thicket]

!map

[glass olive]

Hey, @hazy pawn

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[hazy pawn]

!map

[glass olive]

Hey, @hazy pawn

To vote for a map, follow the instructions below:

• Head over to https://rustoria.co/maps and sign in with Steam
• You have 6 different map options to choose from per server
• Your map vote counts 2x by having VIP

Currently you can vote for the following servers:

• All our official servers (Main, Mondays, Medium, Long & Small)
• 2x Vanilla

To be notified when a map vote has started, please head over to #map-vote-roles and select a server.

[coarse thicket]

try to reconnect every 5 minutes, sometimes it time out

[cosmic warren]

i trying

info that i need ti buy vip but i already got

guys now i have eac how it possible?

can admins explain me?

[thorny dune]

!steamid

[glass olive]

Hey, @cosmic warren

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[bitter atlas]

Hello, can i withdraw my balance from rustoria shop to paypal?

[lone light]

各位尊敬的管理员，中国玩家又大规模爆发“高风险账户”封禁了
(“Dear Admins, another massive wave of 'High-Risk Account' bans has broken out among Chinese players.”)

[coarse thicket]

!appeal

[glass olive]

Hey, @lone light

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[swift arch]

hi

[honest merlin]

I am getting kicked with the message 'cheating,' but I barely played on Rustoria servers and never played with cheats

[limber abyss]

Ticket #8fa867

[coarse thicket]

!appeal

[glass olive]

Hey, @honest merlin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[honest merlin]

!appeal

[glass olive]

Hey, @honest merlin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[winged bough]

is the website down?

[faint hamlet]

!appeal

[glass olive]

Hey, @faint hamlet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thorny dune]

I'm not seeing any immediate issues, what are you trying to access?

[pale junco]

Hello, im banned with the reason "play elsewhere" what does that mean I did wrong?

[faint hamlet]

Me too, bought a vip to find out i was banned for "cheating"

[pale junco]

well im not cheating my message just says to play elsewhere

[opal zinc]

Is there a problem with raid alarms? Every time the server restarts my raid alarm goes off and also just randomly goes off when I'm in base and absolutely nothing Is happening

[static cradle]

im banned for cheating without ever playing this server pls help

[faint hamlet]

same same

[static cradle]

bro what do we do now

[glass olive]

Hey, @static cradle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[faint hamlet]

just sit and cry xD i think dont really care

[thorny dune]

!steamid

[glass olive]

Hey, @static cradle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[static cradle]

https://steamcommunity.com/profiles/76561198952716648/

76561198952716648

u can check, i used to have queskip aswell

i sent a appeal too in the site

[pale junco]

cann u check mine aswell

https://steamcommunity.com/profiles/76561197995886248/

[thorny dune]

Should now be fixed and you can connect

[static cradle]

tysm

goated service

[thorny dune]

I see you created an appeal as well, the banning admin will respond as soon as possible

[pale junco]

well the banning admin couldve been a bit more specific to the ban lmao, it occured between 4:30 and few hours ago so i just get to twiddle my thumbs ig

i did create it in the wrong server tho so i hope its no problem but im banned on all rustoria

[split cloud]

pls help

[crude copper]

what the fuck there is a cheater on sea long right now flying and shooting through walls. i have never seen this ever before in 10,000+ hours HAHAHAH

[split cloud]

I was banned on Rustoria EU mondays , reason cheating , but it's definitely mistake, because I never use any prohibited soft . I ask U to give me permit fot play on this server.

[glass olive]

Hey, @split cloud

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[crude copper]

Ticket #7bbed1
please he keeps flying and aimbotting me off roof

[split cloud]

76561198968022042

[crude copper]

thanks admin that was fast

[balmy cypress]

Sorry you even encountered them in the first place @crude copper

and thank you

[royal mason]

i just got banned on ur server for cheating js loaded in and got banned for no reason

[balmy cypress]

?steamid

[glass olive]

Hey, @royal mason

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[royal mason]

76561199051291780

[balmy cypress]

Fixed, you were temporary gamebanned thats why you got kicked

join in 10 minutes

[royal mason]

thanks!

[dawn onyx]

how do i open ticket @balmy cypress bro

[balmy cypress]

https://rustoria.co/support/

[dawn onyx]

🥵

[fickle rapids]

Can I get unbanned? It's wipe day, and I'm getting banned again by mistake. The last ban was six days ago, and today it's happening again.

[lilac fractal]

I banned for cheating on @bitter torrent even though i havent played on it in four months and i diddnt get banned for cheating before that can i get a pc check or something to get unbanned.

[long rover]

bruh i just got ban aswell

[lilac fractal]

what u get banned for

[fickle rapids]

Im still banned. How long do I have to wait for the ban to be lifted?

[long rover]

cheating just snowball to a ban not even cheating

[lilac fractal]

how long it usually take for an appeal to be reviewed

[hollow cosmos]

Wait 10 mins and try again

[hollow cosmos]

1-3 business days

[long rover]

doomx how do i get unban idk

[lilac fractal]

wipe is in 2 hours

[lilac fractal]

and i got banned for no reason

[hollow cosmos]

You can appeal your ban here: https://rustoria.co/support/appeal

[long rover]

k

[lilac fractal]

i did

[hollow cosmos]

You need to wait for your banning admin to take a look at your appeal. As previously stated, it can take 1-3 business days

[lilac fractal]

how would i have got banned within a time i havent played rust at all

[hollow cosmos]

I wouldn't know as I am not an admin

[balmy cypress]

send your steam and I'll take a look

[balmy cypress]

?steamid

[glass olive]

Hey, @fickle rapids

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[long rover]

just did my ban appeal how to know when i get unban if i do

[balmy cypress]

You'll see on the appeal page where you made the ticket

[long rover]

okay ty

[rugged shell]

Why were we banned? Let me know who was the cheater in the group.

[gleaming otter]

Who can I contact regarding VIP?

[raven mist]

!steamid

[glass olive]

Hey, @rugged shell

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[rugged shell]

nickname M2K2 | Стажер?

[raven mist]

Yes

[steel oriole]

how i can make ticket im banned

[gleaming otter]

I bought whiskey for the server but I'm standing in line.

[rugged shell]

76561199840540982

[raven mist]

This is correct

[raven mist]

Please make a #payment-support ticket

[rugged shell]

So why did you unban us? Let me know. Who's the cheater?

[raven mist]

I just told you who it was

https://steamcommunity.com/id/K1mula/

[rugged shell]

thayks bro

[steel oriole]

?

[raven mist]

!appeal

[glass olive]

Hey, @steel oriole

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rugged shell]

is there a way to unban us? We have a new teammate, we'll be playing normally you can follow us, he got kicked

[raven mist]

Im afraid not, you'll most likely need to wait out the 7 days

[rugged shell]

Can you ask the administration if they can unban us?

[raven mist]

I am the administration

[rugged shell]

What can we do to get unbanned?

We didn't know about our teammate cheating, we have a new player

He was already kicked, they didn't know he was a cheater

[gleaming otter]

Why do they take so long to respond?

[hushed shadow]

Hello, I was banned for no reason, even though I don't use cheats.

[gleaming otter]

The administration doesn't care about its players who buy goods from them.

[terse summit]

Hello, how long should I expect to wait for a response? I was banned for no reason. My ticket ID is Appeal #246ade

[gleaming otter]

?????

[raven mist]

We admins dont handle payment support tickets

you just created it, give us some time

[gleaming otter]

Why then do I write to the payment support office and they remain silent?

[raven mist]

Because you're in a queue of tickets? 😛

[gleaming otter]

What should I do now?

[raven mist]

Wait for them to reply, just be in a few minutes

[valid ravine]

Hello, EAC gave me a temporary ban for 3 days. Today my ban was lifted, and I immediately logged into your server. I think this is the reason for my ban on your server. The ban was issued for unacceptable behavior. I hope the ban on your server will also be lifted. Goodbye.

[gleaming otter]

Who exactly should write to me or help me?

where can I see their help

[terse summit]

@raven mist

[gleaming otter]

Thanks for letting me use the VIP, I stood in a line of 200 people.🤣🤮

[mellow peak]

check Ticket #c9c25e

mute them pls

[twin cave]

cheater in monday where can i report

[glass olive]

Hey, @twin cave

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[manic bridge]

might have just encountered acc scammers can i send an admin for opinion ?

[drifting herald]

Feel free to send me a DM

[neon prairie]

What should I do if I didn't have time to respond to the appeal?

and now I can't make a new one

[balmy cypress]

that is the final answer, you cannot appeal again

[neon prairie]

So how do I get unbanned?

[neon prairie]

I had a linked account, but I didn't receive a notification in my account that they had responded. They also said they would respond within three business days, but they only responded on Saturday.

[balmy cypress]

I actually don't see an appeal from you @neon prairie

do you have the appealID, it shows on the page of your appeal

[neon prairie]

#bc139f

[terse summit]

@balmy cypress How long should I wait for a response to my appeal?

[balmy cypress]

Seems it was denied by a bug, you are approved and can play in 10 minutes

sorry about that

[balmy cypress]

send steam

?steamid @terse summit

[glass olive]

Hey, @terse summit

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[terse summit]

@balmy cypress 76561198042509842

[neon prairie]

thanks bro

[balmy cypress]

I'll ask the admin to take a look asap

[terse summit]

ty g

[runic schooner]

how can i track my ticket from apealing ban?

[twilit lintel]

76561198002778123 us long cheat

[south sluice]

i cant conect to server it saiys that i need to update the server what i do?

[lilac fractal]

@balmy cypress 76561199830324899 I started playing again recently

[runic schooner]

@balmy cypress im just randomly banned with it saying 'play elsewhere' what is going on? (steamd id:76561199085681992)

[balmy cypress]

?report

[glass olive]

Hey, @twilit lintel

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[twilit lintel]

сайт не работает в РФ

76561198111819326 us long cheat

[balmy cypress]

Make a ticket

[lilac fractal]

luke

[balmy cypress]

Doesn't work how?

[balmy cypress]

whats up

[twilit lintel]

Блокировки

[lilac fractal]

@balmy cypress can u refer me to a person who can do and appeal for me i really wanna play this wipe with my team

[balmy cypress]

what do you mean refer?

make an appeal on our website

[balmy cypress]

what blockages?

please be detailed

[lilac fractal]

like can you ask someone to look at my ticket

[twilit lintel]

In Russia, there are white and black lists of websites that do not work without VPN

[balmy cypress]

Use a VPN

[runic schooner]

@balmy cypress

[twilit lintel]

Ticket #19d42a

[mild musk]

@solar seal

[deft falcon]

@balmy cypress why cant i be unbanned i was banned 4 years ago

[odd siren]

Ticket #d31eeb, Ticket #64b1e7 pls check this tickets <#

[left shoal]

need help

76561199163703493 this one cheater

hacking in the server

[dusty lantern]

Thanks to the admin for the game, the content turned out great.

<@&274971100184576010> Thanks to the administrator for removing everything on the ship! Rustoria EU Long

[spring ferry]

i need help with my ticket

noone checked my ticket

it was a week ago

<@&874995535881326632>

[raven mist]

We dont remove items

most likely a bug, report it to FP using f7

[spring ferry]

@raven mist can you help with my ticket

[raven mist]

!steamid

[glass olive]

Hey, @spring ferry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[spring ferry]

76561199132121309

[raven mist]

You were unbanned 3 days ago?

[spring ferry]

oh

mb im sorry

but i got banned for ban evading

on my 2nd acc

[raven mist]

Not very smart to evade an active ban

[late idol]

😂

[spring ferry]

no i tried to join with my 2nd acc

[dusty lantern]

and suddenly 10 patrol boats converged on me?

[spring ferry]

i got banned bc of stupif lfg players

[raven mist]

Looks like that ban is still 4 more days

[spring ferry]

which one?

[raven mist]

On your alt lol

[spring ferry]

stivi ?

[raven mist]

Brother, report it to fp 😄

We're not doing anything on that part

[raven mist]

Yes

[spring ferry]

ok can i ban appeal for that i wanna play monday wipe

[shy thunder]

bro admin

like what i just said hii wiljum and left

and i got banned?

[misty scroll]

You're banned for 8 hours indeed

[rapid cosmos]

can someone please check my ban appeal

[peak jackal]

I was just playing and was given a High Risk account. I didn't use any third-party software and didn't say anything offensive. How can I solve this problem?

[misty scroll]

You can appeal here: https://rustoria.co/support

[shy thunder]

awh man i just wanted to say hi to my fav streamer

been watching for years now

just wanted a quick hi i wasnt even his live or nothing

i have no clue if hes streaming but

[misty scroll]

You should know not to interfere, you'll be taking an 8 hour break from the server

[shy thunder]

not even a hello?

[shy thunder]

no problem admin

i should have known and im sorry

[rapid cosmos]

@misty scroll could you please review my ban appeal

[misty scroll]

Appeals are typically 1-3 days, so you'll simply need to wait for a reply

[shy thunder]

@misty scroll so i just wanna say not like stupid question or anything but i cant do a quick hi willjum and go away cuz thats what i did

but i understand if im not allowed

either way its only 9 hours

[misty scroll]

Feel free to read our rules here: https://rustoria.co/rules/vanilla
What you did is against the rules whether you were aware of it or not, it's your responsibility to follow the rules

[shy thunder]

oh okay

all good

thanks for explaing

[rapid cosmos]

its been longer than that could you please check my ticket no one has looked at it and I really want to play monday wipe. I got banned in the first place from LFG rust discord. @misty scroll

[misty scroll]

Just checked your appeal, you have already gotten a response and the admin is waiting for you to reply...

Almost 3 days ago at this point

[rapid cosmos]

I did not know you need to reply this is my first time ban appealing i am not familiar with the process I will check now thank you

[torn lance]

"People, tell me what to do? I was banned a long time ago on Rustoria for the reason 'Come to discord.gg/Rustoria Schaadt'. The ban came out of nowhere, for no reason. I played without cheats, macros, or any other kind of cheats, and I didn't violate the rules of the Rustoria project. If anyone can answer, please reply."

[rapid cosmos]

@misty scroll thank you for your help

[misty scroll]

Send me your SteamID please

[torn lance]

https://steamcommunity.com/profiles/76561199511692714/

[runic schooner]

@misty scroll pls

[dense crystal]

@misty scroll Hi, I got banned for “High Risk Account.” Could you please check my support ticket when you have time?

[misty scroll]

You were banned for attempting to buy/sell ingame items for real world currency, something that is strictly forbidden

[misty scroll]

Have you submitted an appeal? https://rustoria.co/support

[runic schooner]

yh

[misty scroll]

It'll be checked yes, asking about it here won't speed up that process however

[runic schooner]

¨but like idk even know what it means

[misty scroll]

You can ask in your appeal

That's what the system is for 😄

[runic schooner]

yh but its just instantly denyed

[torn lance]

wrote this just out of curiosity — to see if there are people who sell [in‑game items], and to track down where the place is so I can raid it, and understand what kind of loot is there. I really want to get unbanned. Tell me what I can do to get unbanned?

[runic schooner]

like i aksed what it meant and why but only answer was ''Hello there, unfortunately we have decided to deny your appeal. Your ban will remain.''

[loud remnant]

My teammate cheated; where should I apply for unblocking?

[misty scroll]

I don't really care about the reason for your inquiry, it's something we don't allow at all and thus you were banned to be warned about it.
Please refer to our rules regarding this topic: " The selling of in-game services or resources for real world currency is not permitted. This includes the advertisement of such services in chat." (https://rustoria.co/rules/vanilla)

I have gone ahead and unbanned you, however please not that ANY similar behaviour in the future will lead to a permanent ban, no matter your reason for doing it.

[misty scroll]

Can you DM me your appeal ID please? I'll have a look for you

[misty scroll]

You can appeal here: https://rustoria.co/support

[desert burrow]

May i have my ticket checked i just replied to the question the Admin was asking, Thank you

#5512e1

[dense crystal]

I understand, thanks for letting me know. I was just a bit worried because if it takes too long, my wipe is probably going to be ruined by the time it gets checked. I know asking here won’t speed things up though, so I’ll just wait and hope it can be reviewed soon.

[valid ravine]

Hi, I applied to be unbanned and was approved, but unfortunately I still can't access the server. Why?

Appeal #66d4b4

@misty scroll

[loud remnant]

I want to know what Rustoria gems earned from playing on the server can be exchanged for.

[hollow cosmos]

kits for the 10x server

[misty scroll]

It appears your appeal was incorrectly marked as approved, it should have been denied. I have fixed this now.

[slender summit]

hey how do i appeal a ban evasion from 400 days ago?

[loud remnant]

How long will it take to get a response to the unblock appeal I just submitted?

[misty scroll]

Feel free to DM me your accounts and I'll take a look at it

[misty scroll]

Appeals are typically 1-3 days

[valid ravine]

why

[dense crystal]

I understand, thanks for letting me know. I was just a bit worried because if it takes too long, my wipe is probably going to be ruined by the time it gets checked. I know asking here won’t speed things up though, so I’ll just wait and hope it can be reviewed soon. @misty scroll

[misty scroll]

Because unfortunately for you, we don't allow people with multiple gamebans to be playing on our servers.

[valid ravine]

шлюха

[mint warren]

Be kind:)

[dense crystal]

Guys

My wipe is ruining pls reviewe my apreal pls

[winged bough]

@misty scroll I bought vip and it didnt give it to me

[misty scroll]

Please head over to #payment-support

[winged bough]

I did, just made a ticket

[misty scroll]

Perfect, then someone with the adequate access will handle it ASAP

[candid jolt]

Hey admins we got banned for playing with cheater, we invite him like 10sec ago bcs he wanted to be in team(we were allies). Will we be unbanned in this situation?

[misty scroll]

You can appeal here: https://rustoria.co/support

[candid jolt]

I already appealed just want to know

[misty scroll]

The appeal system is for this exact thing, to get an answer regarding your own specific individual situation

[candid jolt]

Okey thanks

[coarse orbit]

Can you use autoclicker in the game?

[twin tundra]

any support here ?

[misty scroll]

If you're referring to using vending machines and such, we don't moderate it, however Facepunch may

[misty scroll]

What's up?

[twin tundra]

dispo chat ?

[coarse orbit]

that stupid i got people game banned for doing that before

so i got wait 2 months to get them game banned okay

[twin tundra]

voc chat if you can ?

[misty scroll]

It's not something we can reliably moderate as server admins, Facepunch has way more access to what happens on your PC and it's something for them to moderate

[misty scroll]

I'm not available to join voice, you can just type here

[twin tundra]

aie, ok i try in english 🥲

[coarse orbit]

i mean when the guy sit there for 8 hours a day selling one by one

i mean he def using one

[outer violet]

Please i'm ban for Playing with cheater but my two friend on this Eu mondays ( i playing Trio) but i don't have cheater on my team !

[misty scroll]

I understand where you're coming from, of course we would be able to tell in some scenarios like the one you're describing. However, due to us not being able to reliably and consistently moderate it, we simply don't

[misty scroll]

You can appeal at https://rustoria.co/support

[twin tundra]

We were banned for cheating and for playing with a cheater. However, from our perspective, we had no information or indication that our teammate was cheating. Unfortunately, we were all put in the same basket as him :/

Do you perform any checks on your side to confirm whether someone is actually cheating or not?

[slender summit]

@misty scroll plz answer dm

[violet ruin]

Please be patient

[slender summit]

okay im sorry

[violet ruin]

You'll have to either appeal the ban on our website and provide all the information you can
OR
Wait the ban out.

[tight urchin]

Schaadt u here?

[hollow orbit]

can any admins dm please?

I have a question about a suspected tm8 being banned or not, fresh accounts and don't wanna be banned from server. I have steam profile and battlemetrics ready

[sage nest]

You could try making a ticket

[elder basin]

Hello, I try to join US Large but I get kicked immediately for using a VPN, but I am NOT using any VPN. Is there anything else I need to do to not get kicked?

[hollow orbit]

he's online and wanting to play

[sage nest]

Are you sure youre on a rustoria server? Rustoria allows vpns

[sage nest]

Yeah if im looking at the right player youre not on rustoria

[hollow orbit]

where do I make ticket?

[sage nest]

!ticket

[glass olive]

Hey, @hollow orbit

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sage nest]

Include as much information as you can

[pale junco]

Hello, I have a ticket pending since 8 hours now and was wondering whats taking so long for it to get responded to.

[tired gulch]

7 hours player with teammate with cheats can he het a quick ban?

[sage nest]

Is it an appeal or a regular ticket

[sage nest]

!Report

[glass olive]

Hey, @tired gulch

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tired gulch]

But still

[pale junco]

appeal, you see i got banned with the reason stating "play elsewhere" and im trying to figure out what i did

[tired gulch]

Admins

[sage nest]

Appeals take 1-3 business days, it will be reviewed in due time

[sage nest]

Youll have to report on the website. Dont post their id here it will just help the cheaters

[tired gulch]

Already

[sage nest]

All you can do is wait, the admins will get to your ticket soon

[hollow orbit]

I submitted a ticket to find out if someone was cheating or not and got told you don't share that kind of information.... lol why would you not want players to know if someone is cheating or not

He's a cool kid to speak to but don't want to be association banned...

but we do want to play w him

[sage nest]

Admins will rarely disclose any information concerning players/bans

[round musk]

can someone do my appeal please, my team got false banned and have already been unbanned im just late to appeal thanks in advance

[ionic flint]

if my friend reported a guy that was cheating and took our loot are we able to get the loot back after he got banned

<@&874995535881326632>

[median crown]

admins don't interfere with gameplay

[median crown]

standard response time for an appeal is 1-3 business days

[ionic flint]

so ur saying

loot that i worked for

gets taken by a cheater

and i cant have it back?

[median crown]

you can raid the base to get the loot back

[round musk]

what did u lose dark

[ionic flint]

a row of guns

[round musk]

....

[ionic flint]

row of pistol

[ionic flint]

hey

lemme tell you something

he got banned right after report

and report was right after death

so lets put 2 and 2 together

atleast drop the base loco gng

[summer gulch]

THERE IS A ACTIVE CHEATER ON MONDAYS US

[cold venture]

<@&874995535881326632>

[ocean horizon]

us mondays DOUBLING US THROUGH THE WATER

LIKE 5 DIFFERENT TIMES

[cold venture]

OLZ (76561199687816051) and BEYOND PURITY (76561199528486200)

olz has 7.2 hours on rust

[summer gulch]

<@&874995535881326632>

[cold venture]

beyond purity has private profile

[ocean horizon]

<@&874995535881326632>

helooooooooooooo

[cold venture]

<@&274971100184576010>

[ocean horizon]

bro yall cant be this useless

[raven bison]

!report

[glass olive]

Hey, @ocean horizon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[summer gulch]

!report

[glass olive]

Hey, @summer gulch

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean horizon]

thank you bro

[rapid cosmos]

hi is there my ban appeal was denied but my teammates appeal was accepted

this is my appeal number: Appeal #89fa84

[slender summit]

hello can any admin look at my appeal soon its been 400 days
Appeal #23a23d

[tough niche]

pls make sure its before wipe

I was apart of this team. we all got banned for playing with a cheater, who got unbanned 10 mins later but we all had to appeal our bans individually

is it not possible to unban everyone at the same time? 🙂

I had to appeal and wait a day, whilst everyone else unbanned in 5-10 mins

[cobalt jackal]

If your appeal has been denied, it is usually the final outcome.

[slender summit]

is mine denied? it says to wait 180 days on my game ban account its been 400

im on a different account i was banned for evading but its been over 180 days

and im only game banned on one account

[autumn hatch]

admins tis guy in chat is leaking my number

hes ddosing me

[hollow cosmos]

?report - report them via the support site rather than calling them all out in here

[glass olive]

Hey, @sacred bough

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cobalt jackal]

I noticed that you’ve already discussed it with an admin. It’s better to continue the conversation with them.

[thorny dune]

Are you asking about your own appeal or that of your team mates? As your appeal was approved 2 days ago

[thorny dune]

Looks like your appeal was approved just this morning

[tough niche]

Referring to the appeal of a team member!

[thorny dune]

I see their appeal now, approved that as well

[tough niche]

You’re a legend thank you

[slender summit]

@thorny dune yes thank you guys it was approved i still am ban evaded do u think it will take time for it to go away?

[cobalt jackal]

Wait 10 mins and try again

@mental basalt do you need help with something?

[twin tundra]

Anyone can Check my appeal , pls 🙏Appeal #317cea

[cobalt jackal]

The standard response time is 1–3 business days, though it may be more or less depending on the situation. Please be patient.

[thorny dune]

It can sometimes take 10 minutes~ as Ted Mosby mentioned, try again then and if you still have issues just let me know

[slender summit]

okay

[twin tundra]

It's too long for an unemployed person 😩

[mint dagger]

how can i get to role for vote map?

[median crown]

#map-vote-roles

[split cloud]

I need help with unban . my appeal is Appeal #6de153 . my syeam id is 76561198968022042 . Banned reason cheating on Rustoria EU mondays

[harsh kiln]

i need unban, im connecting a server and i was kicked becase "Cheating" i m not cheater

[long wren]

!appeal

[glass olive]

Hey, @harsh kiln

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[autumn olive]

https://steamcommunity.com/profiles/76561199240925417/Admin, please check my account. My teammates have kept banning me for 7 days already. Why hasn’t the restriction been lifted yet?

[sturdy terrace]

Hey there, I can see you've already made an appeal which got denied, your ban is permanent and you will not be getting unbanned.
You'll have to find somewhere else to play.

[autumn olive]

Why though?

I have been playing on your server for over 5,000 hours. I just teamed up with someone and had no idea they were using cheats. I didn’t even play or farm resources with them—I played alone the whole time. Why am I banned? It should never be a permanent ban. There wasn’t any warning at all. I’ve already submitted an appeal, but I haven’t received any reply.

[twin tundra]

@sturdy terrace Is it possible that you give me the elements of a person's ban, I would like to know why this person was banned and if the ban is true to remove this person from my contacts, the player is called RUSSEL please (we were ban with him yesterday)

[feral berry]

!support

[sage nest]

You could ask him what his ban message says

[sage nest]

Appeals take 1-3 days

[autumn olive]

It’s already been seven days.

[twin tundra]

I don't know if you knew but when you know how to play the game you can get banned for cheating 😉

[autumn olive]

I really don’t understand. I’ve spent 5300 hours playing on your server. Why did you ban me? I never cheated. I would accept it if I really used cheats, but I didn’t. After playing for so long, isn’t it normal to meet cheating teammates sometimes?

[sage nest]

Dont know if you know but thats what appeals are for

[patent crow]

as Stormz said ur appeal got denied your ban is permanent u need to find a new server u cant play in rustoria anymore

[left pilot]

Crazy that you're false positive banned bro, first cheater in history to deny cheating

[autumn olive]

There has to be a reason for the permanent ban. The point is, I didn’t cheat at all.

[hollow cosmos]

Unfortunately there is no point in wasting your own time more, you got your answer from an admin and should move on.

[candid jolt]

Hello, can an admin review my appeal? My base about to decay. #609471 thank you.

[sage nest]

Appeals take 1-3 business days, it will be reviewed in due time

[wanton harness]

I got banned high risk account. On the day I was banned, I was receiving Twitch drops. I logged into Twitch on a different computer and watched streams there. When I was about to receive my reward, I was already on a different computer, and I was on the server. I clicked "Receive Reward," but Twitch gave me an error, and I got banned from the server. https://steamcommunity.com/id/Teleks1337/

[sage nest]

!appeal

[glass olive]

Hey, @wanton harness

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neat pumice]

Hello, your ban has nothing to do with Twitch or Twitch drops

[limber abyss]

Hello administrator, my account cannot play on the. co server. It prompted me that it is a high-risk account. After I created a ticket, the management told me to create an Appel, but it was not banned and I cannot create an Appel. I only hope now that I can access the server to play and no longer receive notifications for high-risk accounts

@neat pumice

[sage nest]

!appeal

[glass olive]

Hey, @limber abyss

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[limber abyss]

I have not been banned or silenced, so I am unable to create an appeal

[formal storm]

Admins, please check the appeal #65a01e. It has been open for 16 hours and has not received a response.

[sage nest]

high risk account a ban, are you logging in the right account on the website ?

[sage nest]

appeals take 1-3 days

[normal orbit]

appeal response is 1-3 busienss days, please be patience and an admin will respiond

[formal storm]

kk

[limber abyss]

I was playing normally the night before, but today I can't enter while playing

I only went to the. co website to buy vip, although I could not pay successfully, because I could not use Alipay to pay

[sage nest]

thats because you received a high risk account ban, if the ban doesnt show up on the website youll need an admin to help you

[limber abyss]

Yes, I really need management to help me resolve this issue

In addition, I suggest whether the Alipay payment function can be activated

[cobalt jackal]

What does it say when you are trying to make an appeal?

[limber abyss]

We couldn't find an active ban on your account. If you were recently kicked, please wait 30 minutes and try again, or check your ban status by attempting to connect to a server again.

[cobalt jackal]

What does it say when you are trying to connect to the server?

[limber abyss]

high risk account

[cobalt jackal]

!steamid

[glass olive]

Hey, @limber abyss

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[limber abyss]

There are no issues with other series of servers

https://steamcommunity.com/profiles/76561198371192924/

[storm glade]

Hi folks, I cannot join a server due to a cheating ban, and I have never played on that server. Can something be done about this?

[cobalt jackal]

Forwarded. Please wait.

[sage nest]

!appeal

[glass olive]

Hey, @storm glade

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[limber abyss]

thank you

[storm glade]

Thank you

[tardy plume]

@neat pumice Sorry dear admin, I am busy to work today and let a friend for helping me appeal but his English is so bad even use machine translation, maybe what he said made your admins angry.Now I use VPN and come to Rustoria discord.Could you please give me a chance again? thank you very much

[sage nest]

if you made an appeal and it was denied that decision is final. unless you mean discord ban

[tardy plume]

I am from China and can't use discord without VPN. So I just tried to pay some money on Taobao which can agent appeal.But i don't know he is a bad merchant.So I just apologize and want to re-appeal

[sage nest]

Normally you can only appeal once

[tardy plume]

I never use cheating in Rustoria, but I don't know why I got ban suddenly without any reason in last December

Our Chinese are very uneasily for useing VPN because of the blocking of accessing international internet.

We like Rust game but have a bad gvmt

[sage nest]

It will show the reason when you try to connect to the server

[tardy plume]

"cheating"

only this word

[sage nest]

That is the reason of your ban, if your appeal was denied then the decision is final

[tardy plume]

are there any admins or chatmods online?

[hollow cosmos]

What Parugize is saying is correct. If you are banned, you need to create an appeal here - https://rustoria.co/support/appeal and if your appeal is denied, that answer is final.

[glass olive]

您好, @tardy plume

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[tardy plume]

it means I can't appeal anymore?

or just need wait for some days or several years

no need show me Chinese, I can understand English

[hollow cosmos]

You can only create one appeal

[tardy plume]

but do you think it's suitable? I just a 600h newbie and didn't know therer are a cheaters in in my team when I playing in other system server like Rustafied or Moose. But I never use cheating in any servers including rustoria.If that's what Rustoria, I think it will make newbie sad. I think Rustoria is very friendly for Chinese players and I still hope Rustoria can be a real international server which any countries like playing in

maybe I misunderstand to Rustoria

are there any admins online?

all translated by the English skill of myself. No any machine translations

Atlantic Ocean is beautiful

[neat pumice]

Helo, what's your steam ID please

[tardy plume]

https://steamcommunity.com/profiles/76561199869860039/friends/add/@neat pumice

[neat pumice]

I can confirm that your ban is not VPN related, and that your appeal that was denied is indeed the final word on the matter

[tardy plume]

OK,thank you

[rancid shoal]

are there any admins online?

https://steamcommunity.com/profiles/76561198809154103/edit/info

who am i playing with the cheater from when????

[dreamy hamlet]

admin online？

[covert tundra]

@neat pumice any update on chat mod application?

[dreamy hamlet]

i have a problem in the game

[coarse thicket]

what's the problem?

[elfin void]

i was banned (high risk account) steamid:76561198711001085

[coarse thicket]

!appeal

[glass olive]

Hey, @elfin void

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dreamy hamlet]

i can't use some electric

they can use yesterday

are u in the game?

i can't touch it even

i can't use it and can't take it with hammer

can u help?

[coarse thicket]

i don't think that's something i can help you with

[dreamy hamlet]

are u in the game now?

who can help me...

[warped moss]

Admins 4 cheaters 100h on Rustoria EU Long. We created tickets like 1 h ago , maybe more!

[balmy cypress]

Don’t worry it will be reviewed asap, probably already being spectated but we have to make sure before banning

[zealous halo]

Hello, I was banned on your server by mistake. Please unban me because I didn't use any cheats. Here's my Steam ID:
https://steamcommunity.com/profiles/76561198790989645/

[twin tundra]

@balmy cypress can y text u for more information for one ban ?

[coarse thicket]

!appealcn

[glass olive]

您好, @zealous halo

如果需要申诉您的禁令或者禁言，请访问以下链接去提交您的申诉: https://rustoria.co/support/appeal

如果您在 https://rustoria.co/link 链接了您的Discord账号，您将会从机器人的私聊收到申诉回复。
否则您需要去申诉网站查询您的申诉进度。

当你提交了申诉之后，管理员会尽快审核以及处理您的申诉。
备注：正常回复时间为1-3天，但根据具体情况有可能延长或者缩短。

[balmy cypress]

Yeah message me, but be aware I cant give out lots of information on a ban at request, we have to be somewhat private

[zealous halo]

What should I do if my website doesn't load?

[balmy cypress]

VPN

[twin tundra]

Thanks <3, actually it's a ban of a guy on our team (RUSSEL). I'd like to know what the ban was based on. We confronted him, but he denies using cheat software. (I don't like having cheaters on my friends list). Furthermore, we were banned for 7 days because of him without even knowing it.

[balmy cypress]

Sorry but we really can't give details on what the ban was for, I can tell you if he is banned but the ban notes are private because if a cheater finds out how we caught them, they can try to change things up and cheat differently to be harder to catch

He is for sure cheating though, thats about all I can say

[twin tundra]

I understand, but can you confirm that this was observed by staff?

[warped moss]

Are u guys okey? You close my ticket and say he is offline when is killing me right now and he didn't even leave the server

[balmy cypress]

I really can't say more than this, the vagueness benefits us if he reads our messages

[balmy cypress]

Looks like you got the wrong response, i'll fix that

[twin tundra]

I understand, thank you very much. <3. What happens to the people who were banned because of him? Unfortunately, two of us are blocked from the servers for 7 days because of him and unfortunately won't be able to wipe on Thursday

[balmy cypress]

Almost always seven days yeah, unless you have a few previous playing with cheater bans

but you will be good in 7 days I believe

[shy remnant]

Your older tickets were re-opened, and the recent ones closed as we will deal with the older ones 🙂

[zealous halo]

it doesn't work, I don't know why, I'm just from Russia

[twin tundra]

We've never been banned for cheating, thankfully, I hate it... Are unban requests of this kind processed quickly?

[balmy cypress]

You won't be unbanned early I am afraid, the answer you will get from the appeal is that your ban expires in 7 days

we have to treat everyone the same in these situations, sucks you were dragged into it as it does sound like you didn't intend on playing with a cheater

but the least awful way for us to handle it (for all players) is to ban the team

[twin tundra]

[zealous halo]

?????

[balmy cypress]

What are you trying to do?

send your steam if its a ban appeal

[bronze lantern]

Luke hello can you help us please ? our player got banned for high risk he had 200 hours but his kd is 0.10 7 kills and 100 deaths...

[balmy cypress]

Send steam

the banned players steam

[bronze lantern]

one second

[bronze lantern]

https://steamcommunity.com/profiles/76561198705733587/

[balmy cypress]

Pumpkin needs to appeal their ban and have it removed before this Kipo guy has a chance

[bronze lantern]

can i message you dms?

[balmy cypress]

sure

[elfin void]

hello luke, check dms pls✌️

[candid jolt]

Hello, my appeal is approved but i'm still banned who can i contact for this situation

[violet ruin]

!steamid

[glass olive]

Hey, @candid jolt

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[candid jolt]

76561199572529023

Should my team also file an appeal, or will they get unban for we'r in same situation?

[violet ruin]

your issue is forwarded

[violet ruin]

appeal

[candid jolt]

Thank you

[fallow gull]

Where should I send the report?

[candid jolt]

https://rustoria.co/support

[past nexus]

Hi, we were at the same team with Notpatch. Me and my friends are in the same situation. We were on the same team and here are our id's: 1= 76561199520990379 2= 76561199444499913 3=76561198438926598 4= 76561198836965773

[royal tusk]

Uhhh think all of AU got dumped from SEA Long and are unable to rejoin? Connection attempt failed Now seem to be connecting again finally

[elfin void]

Appeal #beea4d How long will it take to get a response to my appeal?

[stiff wing]

Hello

I have a question for the admins who maintain the Rustoria website regarding the Clan page. I’m currently having issues managing clan members. When I try to kick members or change their roles, the changes appear to go through at first, but as soon as I refresh the page, none of the changes are saved.

Members that I removed using the kick button still show up in the clan afterward, and role changes also revert back. It seems like the website isn’t saving any clan management changes properly.

Could you please look into this issue?
Thank you.

[pearl ivy]

Hello, I was banned for HIgh Risk account,This is a mistake. https://steamcommunity.com/profiles/76561198874351411/

[balmy cypress]

Make an appeal, and answer all questions with 100% truth https://rustoria.co/support

@pearl ivy

[void condor]

Forwarded for someone to take a look into that issue

[stiff wing]

[half umbra]

Hello I have a question about the rules of the in game servers, I've already looked at the rules tab on the website however I don't know if this clan who is attempting to wall off satellite dish is in violation. Is it only outpost that can't be walled off or is it any monument? Also what can be done if this is against the rules? This is happening on US Long Premium.

[coarse thicket]

walling off a monument is not against the rules

[half umbra]

ok thank you

[void condor]

Try again now

[candid jolt]

Hello, my appeal is approved but me and my team still banned, none of us appear to be banned from rustoria (the website), should i make a ticket again?

[vale loom]

If I get a cheater banned by submitting a ticket to you, will you give me their house?

[hollow cosmos]

no

you will need to raid it yourself

[stiff wing]

Yup it works now thx ❤️

[crisp cape]

there is a glitched item that makes me get kicked out of the server on eu east long

grid is top right i22

on the shops

[swift forge]

а че меня за тим с читером забанили, мой друг 8к часов плеер купил раст на нью акк и вы баните с нихуя

причем даже не за хай ризк а за читы

[onyx musk]

how do i appeal "high risk account"

[coarse thicket]

!appeal

[glass olive]

Hey, @onyx musk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[random fog]

WHY WONT YOU BAN GUYS HERE IN ASIA

[coarse thicket]

have you reported them on the website?

[random fog]

yes lol they said they're off but damn they're straight up cheating

we have clips

1.1k hours controlling the whole server on sea long, triple headshots everywhere

[lament parcel]

yow why do you guys ban someone who is just joining in?

i haven't even played that much or killed anyone? why is there a ban on cheating?

[coarse thicket]

!appeal

[glass olive]

Hey, @lament parcel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lament parcel]

not found

[coarse thicket]

steam id?

[lament parcel]

76561199694096173

[balmy cypress]

Looking

[lament parcel]

Thank you so much

[balmy cypress]

Fixed, you can connect in 5-10 minutes

you were not supposed to be kicked

[lament parcel]

thank you so much @balmy cypress

[random sun]

yo @balmy cypress can you check dm bro ?

[desert burrow]

can anyone help with my appeal, i got a response but not 2nd response.. thanks
#5512e1

[cedar grotto]

How long does it take to process an appeal?

[coarse thicket]

between a day to 3 days

[void granite]

help pls

[misty scroll]

What's up?

[void granite]

ban cheating

[misty scroll]

You can appeal at https://rustoria.co/support

[void granite]

well, I knew an admin here, but he probably doesn't work here anymore

ok

Hai
he helped me and gave me tips and told me why and what I was given and told me and gave me tips

[shy remnant]

Your ban is a gameban

We can't help you with that

You need to appeal to EAC / Facepunch

[proud arrow]

this is starting to get ridiculous

now im banned for high risk account I would like to be unbanned

[shy remnant]

!appeal

[glass olive]

Hey, @proud arrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proud arrow]

Appeal #729667

[balmy cypress]

https://discord.gg/EZby9cUWg

we can chat in voice