support

[fleet mauve]

!report

[glass olive]

Hey, @fleet mauve

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[heady cape]

!report

[glass olive]

Hey, @heady cape

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[delicate topaz]

!ticket

[glass olive]

Hey, @delicate topaz

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frail wedge]

Dear Admins, can u pls investigate sexual harrassment? -> https://rustoria.co/support/1d800f

THANK YOU ❤️

[lusty dock]

it seems US main is shitting itself again

[covert tundra]

if i resart my rust is there grace peroid for q skip for server w q

[dark radish]

2 min grace

[bleak saffron]

Rustoria EU MEDIUM ALGGING harddddddddd

[lusty dock]

must be multiple servers then cause main is fucked lmao

[stoic hollow]

is there grace period on toria ?

[earnest mauve]

10x no bps EU lagging hard lmao

[bleak saffron]

NOT AGAIN man. WTF is wihth your host @balmy cypress ?!

[raven mist]

Will fwd

[lapis ice]

Connection attempt failed again ggssssssss

[raven mist]

Host is aware and working on it

[lapis ice]

yall pay how much for this host? and it does this nonstop

[primal kindle]

who is your host

[true anvil]

Is the servers down or just me?

[light kiln]

BRO AGAIN?!?!?!

[small oriole]

well this is rough , hopefully a quick fix

[true anvil]

I can’t load in it just keeps saying connection attempt failed

[lusty dock]

they said they are aware

[balmy cypress]

Host is aware of the networking issues and working on a fix

[true anvil]

Ok thank you can u @ me when it’s fixed lol im go lay in bed till then

[light kiln]

same for me here

[mossy abyss]

did they fix connection attempt failed problem

[frail robin]

connection attept fail Reason DETAILS? How to fix this

[glass rampart]

any idea how i can stop getting kicked from the servers for cheating but i have not installed cheats in any game?

[narrow quarry]

Appeal #0197c1 check please

[lunar forge]

hello, how to be in the white list, or use exit lag whitout problem

[unique surge]

Can I please get an update from an admin in my ticket 4 days no response #1a1847

[low pine]

hello anyone up?

[high ocean]

<@&274971100184576010> we got a cheater can someone help us

[raven mist]

!report

[glass olive]

Hey, @high ocean

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

^ use this please

[crisp salmon]

please dont ping staff, make a ticket instead

[high ocean]

sorry I dont found the ticket menu

[unique surge]

Can I please get an update from an admin in my ticket 4 days no response #1a1847 I was told my main would be unbanned but it hasn't happened yet

[crisp salmon]

please be patient it takes 1-3 business days maybe more

[delicate topaz]

!appeal

[glass olive]

Hey, @delicate topaz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vapid cobalt]

If a guy played with a friend who got banned by anticheat, the guy is also can get banned for association ?

[high ocean]

I created a ticket but the cheater live next to us so we need quick help he has that cheat which allow him to see our inv

[raven mist]

Being looked at atm

give us some time

[unique surge]

This was just said and I still can't connect nor has my ticket been updated

[vapid cobalt]

If a guy played with a friend who got banned by anticheat, the guy is also can get banned for association ?

[high ocean]

Okey thank you

[raven mist]

Depends, if the eac ban is temp probably not

if its a full gameban, most likely

[unique surge]

Can someone please help

Day 6 of being banned for no reason was told I can't have two accounts and I have to use my main, main is still banned which I never even played on so I clearly got ip banned or something

[desert zinc]

ty senzy

[high ocean]

Thank you so much

[bleak saffron]

MEdium is lagging again HARD

[ocean thistle]

EU or US?

[strong sandal]

cant even join us medium again

[ocean thistle]

Aware

Sorry for the issues, it's likely a host issue. It's been forwarded regardless

[digital skiff]

Who do I speak to about being scammed ?

[ocean thistle]

You may DM me

[strong sandal]

eta when it will be fixed?

[ocean thistle]

I have no ETA, but I'm hoping it will be resolved as quickly as possible so you're able to enjoy the game!!

[strong sandal]

why not close the server until fixed? i already got raided yesterday when it was happening and probably gonna get raided again since we cant even get into the server

[unique surge]

Can I please get an update from an admin in my ticket 4 days no response #1a1847

[strong sandal]

@ocean thistle

[ocean thistle]

It's not my call. In the mean time, you may be able to bypass this by using VPN?

[strong sandal]

already tried said disconnect vpn before joining and kicked me

[ocean thistle]

Would you be able to try a different VPN?

[strong sandal]

ill try

[unique surge]

can i please speak to an admin about my apeal

Im still banned and my ticket hasn't been updated in 5 days

[unique surge]

@raven mist can you forward to my banning admin 🙏

[crisp salmon]

be patient the admin will respond when its online

[unique surge]

ive been nothing but patient its been 5 days and i was banned for no reason

[left nacelle]

can i get a help please, i cant make an appeal

[violet ruin]

why cant you make a appeal

[violet ruin]

we do not ban for no reason

[left nacelle]

because i dont see ban reason

[violet ruin]

!steamid

[glass olive]

Hey, @left nacelle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[unique surge]

the reason basically means you think my steam is suspicious lmao thats not a reason

[violet ruin]

you just stated a reason, please be patient for your appeal to be responded to

[unique surge]

i just want a reply in my ticket its been 5 days and an admin said a couple hours ago my account will be unblocked soon or should be right now, I have been so patient every day coming home from work waiting for responce to no avail its now my weekend and i cant play and yes im getting impatient

[ocean thistle]

You appealed 3 hours ago, and you were given a response 2 hours ago. You may check your appeal response on our website where you submitted your appeal.

[toxic shard]

Here you go, denied

[left nacelle]

hello dear hai, how can i check evidence of my ban, it says ban evading, but it doesnt say what ban i am evading

[ocean thistle]

You should know what accounts you have bans on. No evidence will be provided.

[unique surge]

can I have a reason as to why you are denying it?

[toxic shard]

I got out of my bed this morning on my left feet

[left nacelle]

That's right, I don't have any bans, that's why I'm asking.

[toxic shard]

but also we asked you to provide all your accounts and you were just able to provide one even more sketchy

[ocean thistle]

You and I both know that is incorrect. Regardless, the decision has been made and will not be changed. I cannot provide further support as the decision stands.

I wish you the best of luck elsewhere as you are no longer welcomed here at Rustoria

[unique surge]

can you dm me please

[ocean thistle]

I hope you have good rest of your weekend

[left nacelle]

but how can I get justice, I'm not finding out, I just want to get clarity about my ban

[ocean thistle]

Filing an appeal is the first course of action.

Your appeal was denied

[toxic shard]

Nothing to dm

[ocean thistle]

The next step is now acceptance.

[swift gust]

How quickly are appeals reviewed?

[atomic slate]

Why delete my questions? It kicks me off the server as soon as I load. Is this happening only to you? How can I fix it?

[toxic shard]

it's automatic when people spam all channels

[toxic shard]

!appeal

[glass olive]

Hey, @atomic slate

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[worn echo]

admins check my ticket Ticket #5cbfed
full cheater clan next to my group unplayable to fight all low hours

[atomic slate]

Got it. How do I solve the problem? I can't access the server. I bought VIP status.

[toxic shard]

following the instruction of my message above

[atomic slate]

check ru-2178

[toxic shard]

this is payment support not an appeal

[toxic shard]

!appeal

[glass olive]

Hey, @atomic slate

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[atomic slate]

What kind of appeals can we talk about if I just get kicked?

[surreal lagoon]

Good afternoon, can you help me? I even reinstalled Windows, but it still says I’m a cheater and doesn’t let me join the servers. There was a 3-day ban and I don’t know what it was for. I play solo without using any consoles or cheats.

[ivory basin]

need help how do i report cheater

[elfin vapor]

<@&874995535881326632> check my Ticket #864c48 cheater party on there

[raven mist]

No need to tag please

[shy remnant]

Hey, there's no need to ping us to check a ticket, don't worry we will get to it whenever it's your turn

[raven mist]

we'll check whenever we get to it

[ivory basin]

love you thank you

[shy remnant]

!report

[glass olive]

Hey, @ivory basin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[real perch]

Banned for no reason. Never played on your servers. My brother got VAC on his PC. Could I be banned for this on your servers?

[drifting herald]

Please submit an appeal at: https://rustoria.co/support/appeal , a response can take up to 1-3 business days.

[runic mortar]

Eu medium hard lags

[pseudo merlin]

rustoria eu main burning

[worn echo]

terrible admins you do nothing letting full cheater clan play on your servers must be afraid to lose players

[raven mist]

You didnt even get a reply on your ticket yet?

YOu think you're playing alone on these servers?

[worn echo]

I did on a other one you let a 50 hours players play your servers

[raven mist]

Its an official server, pretty normal newer players are going to be on here yes

[worn echo]

triple headshot like it's easy cake must be some good breakfast

Like his other friends no hours same situation same skills

[raven mist]

we're reviewing and if we're not seeing cheats then i have no idea what to tell you

[real perch]

Thx. Is there a chance I'll get banned if I didn't play with cheats and didn't break anything?

[worn echo]

300 m triple all my group its just not very funny 🙂

[raven mist]

I've been watching and never seen a 300 m triple

not sure what you're drinking

its never been 300m at all

[worn echo]

are you even watching them all are you telling me they are fully legit? I should just quit rust then because I must suck then

[raven mist]

All? We cannot watch a big group all at the same time no

We're not that type of magicians

[worn echo]

Somehow they are magicians since you can't tell apparently unfortunate

[raven mist]

Apparently it seems to be that way

[worn echo]

tell me shenzy what are they eating

[raven mist]

Grubs

[worn echo]

do you need clips of them cheating? or should we just quit?

[raven mist]

Sure, everything that helps you can paste in your ticket

we're still checking 🙂

[loud stream]

is us medium premium down?

[surreal lagoon]

I was also given a 3-day ban. The ban period has ended, but the game still says “cheater.” I even reinstalled Windows, and it still shows the same message. What should I do?

I have never used cheats or any third-party programs, and I have never modified the game files. What should I do? This is terrible.

[sturdy terrace]

Hey there, please head to our website (https://rustoria.co/support) and make an appeal, and one of our active admins will have a look

[buoyant swallow]

top of the line hardware guys no worry

[raven mist]

Network issues, not hardware 😭

[buoyant swallow]

network involves both hardware and software

[patent siren]

ak is stuck mid air because of awfull server lag and i cant pick it up <@&274971100184576010>

[lusty dock]

obtuse

[quick bluff]

unc i cant join the server like yesterday. its completely ruining my experience i have not been able to play since yesterday. connection attempt failed. i got kicked from q after waiting SO many hrs just like yesterday.

[patent siren]

rustoria eu long is lagging like crazy

[buoyant swallow]

14+ hours wainting in q for an experience id get in somalia

[steep sphinx]

fix the lag eu medium

[rough glen]

lag on medium EU is insane, I just bought VIP with my 2 friends. 30 euro's total. For this?

[turbid spire]

eu medium half the server lags and the other half is ok.

[patent siren]

10k ping for everyone on EU LONG RN

[sly juniper]

If you're still playin long you deserve 10k fix Med plz

[pine gazelle]

yesterday if u crash u cant enter now lagging what that shit rewipe

[hearty surge]

We're aware and it's been forwarded to the host, sir!

[patent siren]

14 days into wipe with 400 pop deep snow is non stop pvp

[patent robin]

Restart Rustoriu eu main, ping rises to 10k

[thorny badger]

i can feel the best experience

[sick cedar]

bro

[storm isle]

YESTERDAY HALF OF THE PLAYERS COULDN'T JOIN THE SERVER DUE TO AN ERROR AND TODAY THE SERVER IS DYING RUSTORIA THIS IS DOG SHIT

[patent siren]

ak is stuck mid air because of awfull server lag and i cant pick it up <@&274971100184576010>

[vague prism]

how do i make a ticket

[raven mist]

!sm 60

[glass olive]

:ok_hand: The slowmode delay was changed from 60 seconds to 60 seconds in this channel.

[ocean thistle]

Everyone, we're aware of the issues that is currently happening on our severs. We have informed our host, although it does appear to be a widespread issue as other servers are having similar issues. I am sorry for these issues, and hope it will be resolved soon so we can all get to enjoy the game. Thank you all for your patience in the mean time.

[turbid spire]

good thing half the server is ok and the other half lagging, i just heard 100 rockets blowing up in a single second simultaniusly

[urban panther]

!ticket

[glass olive]

Hey, @vague prism

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[quick bluff]

can i get any reply to this, maybe a one time q skip like u do for creators

[urban panther]

Have you tried verifying your game files?

[quick bluff]

this is not a game file issue its the server. happend to my friends aswell, and others

[urban panther]

Sounds like it's a known issue at the moment and the highers are working with the host to get it fixed as fast as possible

[quick bluff]

any way i can get a one time q skip. The admins can check ive been in q for hrs and getting disconnected when im almost in. just happend 20 min ago after waiting 2+ hrs in q

[urban panther]

That's way above my level unfortunately, maybe one of them will see your message and give you an answer on that

[quick bluff]

allgood im loading in now, i think they opened slots or q skipped me. Thanks to the admin who did that

[patent siren]

@raven mist sort a brother out server lag was that mad my ak is floating mid air

[quick bluff]

they cant interact with ingame issues

[patent siren]

baaright

[pine gazelle]

cheting player on eu medium

[swift gust]

Admin, you can consider appeal #48a18c

[burnt oyster]

how can i receive the force wipe replays/what are the requirements to get them

[harsh torrent]

connection attemp failed

[minor basin]

guys i am a full legit player like I don't cheat at all but I logged off rustoria sea main for a couple hours after getting my base down and I just tried to join the server again but it dosent let me and the error code just says " cheating "

[surreal lagoon]

Good day, why am I considered a cheater on your server? I don’t have anything on my PC except Rust.

[raven mist]

!steamid

[glass olive]

Hey, @minor basin

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[cinder hamlet]

ok i am kicked and i cant join again nice

[minor basin]

I dont cheat at all I can let anyone full scan or check my laptop, please someone help me. https://steamcommunity.com/profiles/76561199256339537/

[sharp fjord]

Does anyone know how to fix this? connection attemp failed

[raven mist]

You can join again

[raven mist]

!steamid

[glass olive]

Hey, @surreal lagoon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[minor basin]

Thank you guys so much

[surreal lagoon]

76561198929147374

[raven mist]

Should be unbanned now

[surreal lagoon]

I still didn’t understand what the 3-day ban was for, guys. I’ve already reinstalled Windows—what was the problem?

[raven mist]

EAC temp banned you

nothing to do with us

[sharp fjord]

Hi, do you know how to fix this error? connection attemp failed

[surreal lagoon]

understand, but it’s just frustrating. I’m always against unfair play, and then I got banned.

[harsh torrent]

gg

1 hour connection attempt failed

[ocean thistle]

Would you be able to try to use a VPN to see if that helps?

[harsh torrent]

I was playing normally without a VPN until about an hour ago.

[ocean thistle]

Unfortunately our host is having issues so it's possible a VPN can help in the mean time

[hardy vapor]

I have high risk acc what can i do ? https://steamcommunity.com/id/Onaldo/

[sharp fjord]

I've had the same error for an hour now, also only on EU Medium, which is the server I'm playing on.

[ocean thistle]

Can you try the suggestion I asked the other person?

[sharp fjord]

I don't know how to use a VPN. The same thing happened yesterday, and I was only able to log in after restarting the server.

[ocean thistle]

Yes, we had similar host issues yesterday. Restarting will not help.

[wispy sigil]

Good evening, I'm playing on Rustoria EU East Medium. I left for an hour and came back, and I got kicked for playing with a cheater, even though I was basically just in a party with someone because we lined up next to each other. It won't let me into the server. I'm trying to create a ticket on the Rustoria website, and it says "ban not found." What should I do?

[neat bane]

are the servers always this laggy? Just lost 2 full kits and hella shit in a mini bc the lag

[mellow spruce]

Hi help me plis, error connection attempt failed

[wispy sigil]

Delete the anti-cheat folder and verify the integrity of the files. Everything will work.

[mellow spruce]

thanks ❤️

[wispy sigil]

Read my question, Queen, please.

[ocean thistle]

!steamid you may be trying to appeal the ban too early, but let me verify with your steamid

[glass olive]

Hey, @wispy sigil

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wispy sigil]

76561199872232996

[ocean thistle]

Thank you, allow me some time to look into your case.

[ocean thistle]

The ban seems accurate and your appeal will most likely be denied. The cheater is https://steamcommunity.com/id/3656895473452347689/. The game ban is published to their profile.

[wispy sigil]

I don't deny that I was in a party with him, as I wrote above, but for how long did I receive the entry ban?

[wanton otter]

hi

I'm trying to enter rustoria us main, but this message always appears ''attempt faile''

[ocean thistle]

Thank you for your inquiry. Upon further investigation I have updated your ban from playing with cheater to ban evasion. You have too many game bans to be allowed to play on our servers. As such, your ban is permanent. Again, thank you for your attention to this matter and I hope you have a good rest of your weekend.

[ocean thistle]

It's likely related to an ongoing issue with our host. Would you able to use a VPN to see if that will help in the interim?

[tough needle]

WHY I CANT PLASE TURPINE?

[wanton otter]

I don't play with VPN. Since yesterday I have been playing on the server and everything is normal until an hour ago I disconnected to restart the mental

[tough needle]

ADMIN HELP

[stoic hollow]

its gone

[vocal jacinth]

1

[raven mist]

[mystic iron]

<@&274971100184576010> Why does it say to go to Discord when I log in to the server?

[raven mist]

Can you please stop tagging us in every message 😄

Whats the name added to the discord?

[mystic iron]

Marzy

[mystic iron]

Come to Discord.gg/rustoria - Marzy

[raven mist]

Can i have you steamid please?

[raven mist]

!steamid

[glass olive]

Hey, @mystic iron

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mystic iron]

76561198390761744

[ocean thistle]

It's still likely an issue with our host. You may keep trying to connect until you're on our servers. If that doesn't work or if you would like to try something else then VPN would be the way to go

[raven mist]

You can join again

[mystic iron]

What was it? Why did I get this message?

[ocean thistle]

!sm 5s

[glass olive]

:ok_hand: The slowmode delay was changed from 60 seconds to 5 seconds in this channel.

[elfin carbon]

yo any admins on?

76561199070095671 is cheating

[sage nest]

!report

[glass olive]

Hey, @elfin carbon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wraith turtle]

Hello support, please unbanned my ticket Appeal #d36216]

Hello support, please unbanned my ticket Appeal #d36216

Hello support, please unbanned my ticket Appeal #d36216

[sage nest]

Please waot 1-3 days for a reply

[wraith turtle]

i wait 5-6 days

no one sms

give me an answer, please

[minor basin]

picasso just wait dont spam, and if they didnt answer that means its declinded. If you want to try again then make another ticket and dont spam

[timid creek]

How do I obtain the rustoria hammer?

[wraith turtle]

I can't create another ticket as only one can be made.

[orchid lynx]

hello @wraith turtle , appeals tickets usually take 1-3 days but it can be longer based on circumstances

[chilly pecan]

need help, cheaters not getting banned, they have been blatantly esping for a while, throwing f1s with zero intel, prefiring

[sage nest]

!report

[glass olive]

Hey, @chilly pecan

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[timber void]

tragic 😄

[cinder hamlet]

im game banned be grateful

[sage nest]

!appeal

[glass olive]

Hey, @timber void

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[grizzled viper]

Can i have some help on my ticket, thank you!

[orchid lynx]

hello @grizzled viper , what help do you need ?

[storm aspen]

Hey so ive never even played rustoria.co before and it just says "cheating" when i tried to join

[sage nest]

!appeal

[glass olive]

Hey, @storm aspen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[loud tundra]

i can't connect to this server it says auth failed.

[tall birch]

@ocean thistle

<@&274971100184576010> Please help I am getting authentication time out in Sea medium

[paper cloud]

<@&274971100184576010> Fix ur SEA servers pls ppl cant login

[rapid heart]

I am also getting this error, can connect to every other Rustoria server, but not SEA Medium

[loud tundra]

<@&874995535881326632>

[rapid heart]

appears we are all having the same issue, server must be cooked

[loud tundra]

PLEASE REPORT ADMIN IF HE SUGGESTS TO USE VPN. EVERY WIPE STORY!

[desert quiver]

Hello, Unable to connect to SEA Medium (was working yesterday). Says authentication timed out!

[green hemlock]

Hello, Unable to connect to SEA Medium (was working yesterday). Says authentication timed out!

[clear holly]

Hello, Unable to connect to SEA Medium (was working yesterday). Says authentication timed out!

[proud swan]

님 이제 들어와진다함 운영자가

[winter bridge]

제가 큐스킵해줌 ㄱㄷ

[raven crag]

당신은 밴입니다.

[zenith vine]

@clear holly 5분뒤에 리붓해요!! 아마 리붓 끝나면 들어와질듯 !!

[abstract bloom]

fix sea med before i get mad

[gilded rune]

Hello, Unable to connect to SEA Medium (was working yesterday). Says authentication timed out!

what the fuck do i pay vip for if i cant even join the damn server

[abstract bloom]

me and @paper cloud and @green hemlock can connect need help boys

[gilded rune]

/s

[abstract bloom]

@green hemlock yo fancy seeing you here bro

[green hemlock]

🌊

[loud tundra]

try again, @abstract bloom @gilded rune and everyone. Fixed i think working for me.!

[paper cloud]

ty, but next time if @abstract bloom can't connect also feel free to leave the servers down

[rocky meteor]

hey i got approved for an unban and i havent gotten unban

appeal #fea814 is the approve

[fossil stirrup]

My appeal got denied even though I didn’t know he was cheating and met him through YALLS LFG

[crude copper]

Ticket #da67aa
please act fast . cheater sea medium @raw pewter

[crude copper]

holy shit im gonna crash out

why does this happen to me every single wipe

i have turrets surrounding my base by cheaters

full rage aimbotting and nothing is being done

theyre about 5 minutes away from raiding us. please just 1 time can admin get to my ticket before its too late . thank you

i added video evidence in the ticket

[abstract imp]

Hi, a very tough cheater is playing on the EU East Medium. It's not working on your site.
76561198795331352
The whole chat is complaining about him
https://steamcommunity.com/profiles/76561198795331352/
Steam Community :: desert mogger
Изображение
Steam profile 0

[mint warren]

Please do not name the cheater in this channel, but open a ticket on the website

[mint warren]

!reportru

[glass olive]

Привет, @abstract imp

Чтобы отправить жалобу на Rustoria:

• пожалуйста, воспользуйстесь нашим сайтом. Предоставьте как можно больше информации.

Если вы были забанены; пожалуйста, подайте апелляцию.

[crude copper]

still waiting

[bleak saffron]

WTf why cant i join eu medium again connetion attempt failed

[verbal forge]

https://steamcommunity.com/id/1285243003417581/

esphacker ban plz

[hollow cosmos]

?report

[glass olive]

Hey, @verbal forge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[white jay]

why can't i make a new ban appeals?

[young temple]

https://steamcommunity.com/profiles/76561199871935927/ report lis

plz

[crude copper]

why did an admin close my ticket saying they have gone offline when they are still online and still in my CORE what is wrong with you

Ticket #066bae

MADE ANOTHER ONE

[raven mist]

Because they were offline at that time?

Seems like they came online again a few mins after

!report

[glass olive]

Hey, @hot tangle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[crude copper]

im sorry its just i get the same reply everytime and i just feel like i waste my time editing videos together and writing a ticket. the process takes me an hour + the hours wasted by a cheater ruining our time. then i just get the same automated message.
could you please do your best to have it looked into asap. im not joking they have been in our core for about 3-4 hours now

id really appreciate it

[sage nest]

Bc you can only appeal once

[ocean thistle]

Hello there, is this still an issue?

[modern bison]

!report

[glass olive]

Hey, @modern bison

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sick saddle]

can i transfer my vip from medium to eu east medium ?

[violet ruin]

#payment-support

[oblique parcel]

theres a hard cheater on vanilla au medium please come get rid of this kid

ive made a ticket

[violet ruin]

please be patient

[vernal urchin]

Why was my appeal #0e1ed1 rejected?

[wet orbit]

!hlp

!help

!TICKET

[glass olive]

Hey, @wet orbit

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[torpid cobalt]

how long to make a new appeal after rejection can you even do it again

[ocean thistle]

Never

[torpid cobalt]

ok

thankyou

[wet orbit]

Hello please check my ticket Appeal #e79eaa

[slow condor]

hey can somebody check Appeal #1ea92f please

[urban panther]

On average it will take 3-5 business days, but note it can be longer depending on how busy they are

[urban panther]

On average it will take 3-5 business days, but note it can be longer depending on how busy they are

[ionic pine]

hey can somebody check Appeal #34bd24 pls

[urban panther]

On average it will take 3-5 business days, but note it can be longer depending on how busy they are

[strange stirrup]

ADMINS WAKE UP THERE IS FUCKING 6H CHEATER

IN EU MEDIUM HOW U LET THESE FUCKING CHEATERS HERE?!?!?

[violet ruin]

!report

[glass olive]

Hey, @strange stirrup

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sage nest]

Isnt it 1-3 business days ?

[urban panther]

Correct sorry 1-3 business days, but depending on how busy they are it may take longer

Haven't had enough coffee yet

[quasi stratus]

Hi, admins, can I find out the reason for my block and appeal it? Or is it your rule that doesn't allow me to find out the reason? My appeal was rejected, but I don't understand why. Or can I tell someone everything?

[sage nest]

!appeal

[glass olive]

Hey, @quasi stratus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[quasi stratus]

My appeal was rejected, so I'm wondering if I can explain myself or if it's permanent.

[sage nest]

Usually the outcome of the appeal is final

[quasi stratus]

But I didn't use cheats, and I've never been banned on any other official servers.

[twilit lintel]

76561199881886402 продает на eu long за реальные деньги

[weak furnace]

76561198795331352 eu east medium софт

[urban panther]

Пожалуйста, подайте отчёт.

!reportru

[urban panther]

!reportru

[glass olive]

Привет, @twilit lintel

Чтобы отправить жалобу на Rustoria:

• пожалуйста, воспользуйстесь нашим сайтом. Предоставьте как можно больше информации.

Если вы были забанены; пожалуйста, подайте апелляцию.

[drifting mesa]

how long do server restarts last?

[urban panther]

Normally around 10 mins

[winged steppe]

I haven't been able to play on your servers for over a year now. I just get kicked without any error message, and it says “play elsewhere”. No code, no explanation – I just get kicked. Can you tell me why this is happening? Am I banned or something?

[violet ruin]

you're banned and we don't want you on our servers

[winged steppe]

Sorry, I just didn't understand why I was banned, Is this permanent? Will I no longer be able to play on my main account?

[violet ruin]

It is permanent yes

[winged steppe]

Is there any way to find out the reason if I can’t submit a ticket on the website? I’m just curious

[violet ruin]

It is pretty much a managment decided ban

[winged steppe]

Ok, thanks. It’s just that I don’t remember using cheats or doing anything that could get me permanently banned. Have a nice day.

[silk walrus]

!whitelist

[violet ruin]

what do you need help with

[silk walrus]

sorry was just looking if there was a command about whitelisting with VPNs, all good

[violet ruin]

we allow vpns

[jagged talon]

can I speak to a admin plz

I'm waiting in support call

[quiet trench]

hello theres a big group and they are partly chinese and have multiple level 0-1 steam acc fully private and are so aware i need help. deffo cheating or some of them atleast

[mint warren]

!report

[glass olive]

Hey, @quiet trench

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[neat fog]

hey admin ?

[jagged talon]

Can you please help me please I have 2000 on rust bought skins and got banned from your server for what reason apparently cheating but I am not cheating at all I really like your guys server please get me unbanned or tell me what I did to get banned please help!!!!!

hrs*

Steam ID: 76561199610406035

Steam account:qdwae802879

[tidal pawn]

There is a cheating group. Could someone please take charge of it?

[austere quest]

!report - Make sure to report the player you are suspicious of!

[glass olive]

Hey, @tidal pawn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tidal pawn]

I have already reported.

[austere quest]

!appeal

[glass olive]

Hey, @jagged talon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tidal pawn]

One member of their team was banned today, but their team itself was not banned. "BT" is the prefix name of their team.

[neat goblet]

!report

[glass olive]

Hey, @neat goblet

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tidal pawn]

Could someone please handle this? I have reported these cheating teams.

[raw tiger]

No

[rapid kernel]

Good evening, I last played three days ago. I logged into the server three days later and saw a ban for cheating, even though I don't use cheats and never have. Yes, there were times when there was a cheater on the team, but I didn't. I'm willing to undergo any tests to prove to you that I'm not a cheater. By the way, I was the only one banned, and my team is still playing. Maybe you banned me by mistake?

[hazy willow]

Liar cheater

[hard drum]

Hello

Can someone help me with my report

it got denied and i am not sure why

#35f90e

Thats the appeal number

[orchid lynx]

If the appeal denied, I'm afraid that's the final decision

[violet ruin]

!appeal

[glass olive]

Hey, @rapid kernel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hard drum]

The moderator that i was conversing with asked for the link of my main steam account, and since i was in a different timezone, i wasnt able to reply fast enough, which led him to denying the appeal.

[honest pebble]

!appeal

[glass olive]

Hey, @honest pebble

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[orchid lynx]

@hard drum The admins don't make their decision based on how fast you respond in the ticket. Unfortunately, if they took the decision to deny the appeal, then it means they had enough information to make their decision.

[rapid kernel]

Please review my ban. Look at the time I spent on your server, my account, the number of hours played, the cost of my inventory, and consider the fact that I constantly bought VIP from you. I was banned for no reason! I have never used third-party programs, including cheats! I ask you to be understanding and consider my appeal.

My Steam account is clean and has no game blocks.

Perhaps when you passed judgment and considered me a cheater, you made a mistake. Please reconsider your decision and please unban me.

[raven mist]

You can join again

Should be fixed

[sullen harness]

!appeal

[glass olive]

Hey, @sullen harness

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[prime jay]

Why has my appeal against the ban been approved, yet I still cannot connect to the server?

@glass oliveWhy has my appeal against the ban been approved, yet I still cannot connect to the server?

[devout stirrup]

Why don't they give me a chance to appeal? I've been waiting all day for an appeal. My account. I'm playing without any third-party software. If necessary, I can go through a security check. They're not even responding to my ticket.

I can't appeal on the website. It says I don't have a ban. But I can't log in to the server!

[hearty surge]

What's your Steam ID? I'll forward it.

[devout stirrup]

!appeal

[glass olive]

Hey, @devout stirrup

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense geode]

hey question for a friend, what would cause a high risk account ban, if you genuinley havent been banned on any servers and dont run cheats...

[normal orbit]

admins to not share reasons for banning or temp banning high risk account, your friend will need to create an appeakl

!appeal

[glass olive]

Hey, @normal orbit

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dense geode]

ok, thank you.

[devout stirrup]

What should I do if I can't appeal? It says I don't have a ban, but I do, and it doesn't allow me to create an appeal

[urban panther]

What's your steam id

[devout stirrup]

76561198985573981

[urban panther]

I've sent it up the chain to have it reviewed

[devout stirrup]

thank you

[devout stirrup]

Will the administration respond to this?

[devout stirrup]

Although his appeal was quickly granted. because he has a VIP status? When I have the same problem

[ocean thistle]

Why can't you file an appeal?

[devout stirrup]

It says that there is no ban. However, the server says that there is

[ocean thistle]

Are you logged into the same account that has the ban?

[devout stirrup]

yes

[ocean thistle]

Can you clear your cache and cookies, then try again?

[devout stirrup]

Discord is even linked to my Steam account

[ocean thistle]

Your ban is correct and you will need to file an appeal. I am trying to assist you in the creation of an appeal.

[devout stirrup]

I even wrote an appeal on Discord

[ocean thistle]

There is no option to appeal on Discord.

[devout stirrup]

got it

[ocean thistle]

Can you try to use Chrome or Firefox or Edge?

[devout stirrup]

No

[ocean thistle]

Then I cannot help you further.

[devout stirrup]

writes the same thing in edge

[weary wyvern]

PikaJack

<@&274971100184576010>

what to do?

[shy remnant]

DM @raw pewter your Steam ID

And don't ping every admins, please

[golden bone]

Why are you a moderator if you can't do anything?

unblock it on the server

[shy remnant]

This is a support channel and this question is not useful at all. Please head to #general

[devout stirrup]

Can you help me today or not?!

[golden bone]

ок

[shy remnant]

I've forwarded this to the devs, try again in 24 to 48 hours.

[devout stirrup]

Why then did they unban him today?

And me only after 48 hours

[paper cloud]

@shy remnant PLS CHECK PM

[fervent kernel]

Hello, I would like to appeal a recent ban. Although my steam email is different to my discord email.

[shy remnant]

?

Please ask your question here

[paper cloud]

sorry caps

There is a cheater that I can't report on ur website

[shy remnant]

Why what does it tell you

[paper cloud]

his name just doesnt appear, nothing shows

[shy remnant]

Then just make a generic ticket and put their Name / ID in it please

[devout stirrup]

.

[devout stirrup]

.

[shy remnant]

Because you're not them and they're not you

Every person and every ban are different

Please remain patient

[devout stirrup]

Oh yeah, because they're VIP.

[shy remnant]

If you say so, anyway, head to #general now

[fervent kernel]

Is this where I can appeal a ban or is here fine. Sorry just haven’t had to do this before

[glass olive]

Hey, @fervent kernel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[paper cloud]

Ticket #90755e

[shy remnant]

1. You don't need to DM us to report cheaters
2. You don't need to post your ticket ID

Don't worry mate, making a ticket on the website is more than enough and we will check it

[strange stirrup]

Who the fuck are u

[shy remnant]

What about you ?

You're in a support channel, guess who they are -_-

[raven mist]

Someone telling u to make a ticket

instead of having a melt down

[shy remnant]

If you are trying to open a ticket, it is normal you are blocked. @devout stirrup

You are banned

Creating a ticket won't help

Can you read what I answered and do as said, please ?

[devout stirrup]

And what are the reasons?

[shy remnant]

Ban reason is shown when you try connecting on any of our server

[devout stirrup]

No, only on your server.

[shy remnant]

Uh ?

That is what I said

[devout stirrup]

?

[shy remnant]

?

[shy remnant]

Try again

[devout stirrup]

thk

Appeal #b291ba

[hollow thicket]

rage cheater us main

can I dm admin or can anyone check report?

[fiery lantern]

saqme for me

where do i report someone

this is fucked

[raven mist]

Theyr gone

[hollow thicket]

banned thanks

[raven mist]

Crazy how eac didnt catch that but alright

[fiery lantern]

god damn lol

[quaint mortar]

@raven mist do you mind coming in EU small for a group?

Ticket €e2943a

[white yew]

how do I turn off auto translate in chat lol

[glass olive]

Hey, @white yew

To disable automatic translations on our APAC servers, please use the following commands:

• /translate off to disable translations
• /translate on to enable translations
• /翻译 & /번역 for Chinese and Korean.

[raw valve]

@raven mist Friend, I got banned for meeting a guy who was cheating on my team. It's been over 15 days, the ban was supposed to last 7 days, and it still hasn't been lifted. Why is that?

[white yew]

Thank you

[devout stirrup]

#b291ba pls

[austere hound]

why is team limit only 6 on rustoria.co eu low pop isnt the usual team limit like 16 or sum if that could be raised would be nice then only 6

[violet ruin]

#feedback-suggestions

[brazen estuary]

@raven mist bro there is rage cheaters on rustoria eu east medium

there holy cheating

[violet ruin]

oops

[violet ruin]

!report

[glass olive]

Hey, @brazen estuary

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[brazen estuary]

we have reported them multiple times

[neon ermine]

grub 123 and some russian guy

[violet ruin]

you'll just have to be patient then

f7 them

[brazen estuary]

grub 123 zooz and some russian dude

[neon ermine]

on eu east medium

[brazen estuary]

we did f7

[neon ermine]

can you get somewon to check on them

[brazen estuary]

we have clips

[raven mist]

Use this ^

which goes directly to us

[brazen estuary]

they deadass just admited to it in chat just now

[sage nest]

People saying theyre cheating in chat doesnt always mean theyre cheating* like shenzyyy mentioned use the website above to report

[plush cape]

!report

[glass olive]

Hey, @plush cape

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[round rover]

check Ticket #067e35 ty

[balmy cypress]

hey, an admin has been looking since it came through to us

[raven orchid]

kickbanned for high risk account?

like how tf bro

check Appeal #3e5f57 please

[icy echo]

Same thing to me

Idk if it’s cause I haven’t used the account in a long time or what but I appealed

[raven orchid]

fr dude i havent played in a year

bmt and tech school

[icy echo]

Yeah we most likely got flagged for spur or activity

[raven orchid]

first wipe in a year and im actually doing good and get fucking banned

[icy echo]

Dumb ash but fixable

[icy echo]

Me too lmfao

Were u in US Small?

[raven orchid]

fr bro i hope support gets to me fast cause these dudes said im getting offlined the second i get off

us long

[icy echo]

[raven orchid]

my teamates are sitting on roof with hvs waiting lmao

[icy echo]

Someone said it’s 1-3 days for a admin to respond to appeals

[raven orchid]

u gotta be fucking kidding me

[icy echo]

Nah

[raven orchid]

bro id deadass pay to get my shit reviewed rn

[icy echo]

Any <@&874995535881326632> that can check quick n easy appeals

🙏 please

[sage nest]

1-3 business days

[sage nest]

!appeal if you read the whole thing thats what it says on the bottom

[glass olive]

Hey, @icy echo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven orchid]

My base gonna be offline by then

[young temple]

SHITTY SERVER FULL OF CHEATERS

CHEATING REPORT PLIS

[icy echo]

https://tenor.com/view/hasbulla-hasbulla-recording-god0t-godd0t-gif-7434352585621201243

[molten flicker]

!report

[glass olive]

Hey, @young temple

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sly juniper]

This been on repeat for over an hour on EU Med

[wicked ridge]

@molten flicker could you check BR MAIN? we are raiding and getting near base and instantly getting a "timed out"

[proven dragon]

@molten flicker

<@&274971100184576010>

[molten flicker]

Have you tried reconnecting?

[wicked ridge]

Bro?

Of course yes

[proven dragon]

Dude, we've tried 50 times. It keeps kicking us out.

[wicked ridge]

not only me, 7 of my teammates

[molten flicker]

will forward

[wicked ridge]

at the exact same time

[lunar nexus]

IS THERE ANY STAFF ON

I got a clip on of someone cheating

[urban panther]

!report

[glass olive]

Hey, @lunar nexus

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hollow thicket]

@raven mist 76561199375553451 another one

us main

[hoary roost]

how can i rep

[cobalt jackal]

If you want to report a player, please do it here: https://rustoria.co/support/report

[hoary roost]

ye i open a ticket 2h

and still waiting

ty!

[river vortex]

why was I banned when I wasn't on the server for 2 days?

[sage nest]

!appeal

[glass olive]

Hey, @river vortex

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt schooner]

@molten flickerI'm new to this game and haven't cheated. Please tell me why I've been banned and please unban me

[sage nest]

!appeal

[glass olive]

Hey, @cobalt schooner

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[cobalt schooner]

I applied for a work order on the official website but did not receive a response. Can you tell me the reason.

[sage nest]

youll have to wait 1-3 days

[cobalt schooner]

thank bro

[vale pulsar]

Please help, I'm trying to log into the server and then it crashes and says cheating.

[cobalt schooner]

!appeal

[glass olive]

Hey, @cobalt schooner

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[crisp robin]

!appeal

[glass olive]

Hey, @crisp robin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[opal root]

!appeal

[glass olive]

Hey, @opal root

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hushed rain]

hi,i was banned or what?

how i can check what i get

[mint warren]

When you log on to the server, if you are banned, you will see the reason for the ban.

[hushed rain]

It tells me to go to Discord

i dont know what is it

i go to discord but dont know what i need do

[mint warren]

You can send a screenshot of your reason or write the full reason

The administrator's name should be indicated at the end

[mint warren]

Okay, I saw it

Then write @thorny dune that you were banned for this reason and specify your steamid.

[mint warren]

!steamid

[glass olive]

Hey, @hushed rain

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[hushed rain]

76561199485150370 - my steam id

[mint warren]

Write your steamid to the person I marked

[river vortex]

76561199040432801

[tacit portal]

Good day everyone, I have a problem when logging into the Rastoria servers, some kind of strange error (High Risk Account) I don’t understand why this is happening and where to turn. Can anyone help?

[mint warren]

!appeal

[glass olive]

Hey, @tacit portal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hushed rain]

!steamid

[glass olive]

Hey, @hushed rain

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[tacit portal]

Not long ago, I filed an appeal on the Rastoria website, provided all the information I could, but my appeal was rejected, for some unknown reason, perhaps because I was using a VPN.

[sage nest]

the outcome of your appeal is usually final

vpns are allowed here

[tacit portal]

So, does this mean I won't be able to access Rastoria's servers anymore?

[mint warren]

If your appeal was denied, then that decision is final and you'll have to find somewhere else to play

[opal root]

alsvan my frend please check my apeal bro please

[tacit portal]

It's unfair to restrict access without checking for cheats and other third-party software.

[mint warren]

I'm not an administrator, so I can't watch your appeal

Note: The standard response time is 1-3 business days, but can be more or less based on the situation

[opal root]

okey thankas you

[mint warren]

If you were banned from the high risk account, this reason does not mean that you have cheats

[opal root]

so what means?

[mint warren]

High Risk means the account is considered too risky to be allowed on the servers, and Rustoria doesn’t disclose the specific factors behind that decision.

I advise you to include all your accounts in your appeal

[tacit portal]

I don't even understand what this high risk means. I've never played with cheats or anything like that. My friends and I were playing a wipe a couple of months ago and I was just kicked out of the server. I haven't been able to log in since then.

[river vortex]

!steamid

[glass olive]

Hey, @river vortex

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[mint warren]

You can see what the high risk account means above. If you want to learn more about this reason, just write "high risk account means" in any browser

[sage nest]

#support message

[tacit portal]

Thank you, I'll look in the browser and see if I can somehow solve this problem.

[mint warren]

Once again, if your appeal has been denied, this ban remains in force

[tacit portal]

I just wanted to play, why is everything so complicated...

[sage nest]

its not, your appeal was denied. you can only appeal once

[devout stirrup]

Pls appeal #b291ba

[raven orchid]

also Appeal #3e5f57 if yall got the time

[sage nest]

1-3 business days for appeals

[raven orchid]

any way to speed it up? im gonna get offlined bruh😭

[sage nest]

afraid not

unless you have a pocket admin

[raven orchid]

what does high risk account even mean

like what triggers that

[sage nest]

#general message

[raven orchid]

im so confused

[tacit portal]

Most likely the reason for the risky account is that I used a VPN because I am in Russia, there are times when I am forced to turn on a VPN because I want just use the internet like everyone else

[sage nest]

vpn are allowed on the server as i stated before

[raven orchid]

what abt gov internet

[sage nest]

youll have to wait for an admin to reply to your appeal

1-3 business days

[raven orchid]

tragic

[icy basalt]

I'm planning to film a video on Rustoria servers, and I need demos. So, how can I get them?

[devout stirrup]

What if I don't have a VPN? But I still got banned?

[tacit portal]

I never said that VPNs are prohibited on Rastoria servers. It's a bit of a paradox: the account is assigned a risky status because of frequent IP changes, and as far as I know, VPNs change that IP. Do you understand the point?

[sage nest]

Youll have to wait for a reply on your appeal

[sage nest]

Thats not the only thing that goes into consideration for those bans

I use vpns often and travel across the contry for work using diffrent ips/isp and ive never been banned of any servers

[sweet thistle]

Yo when you wanna look at my ticket only made it 3 days ago

[sage nest]

It can sometimes take more than 3 days

[icy basalt]

Someone know how can i get them

[tacit portal]

If you haven't had this problem because of your VPN, then it means I should only have this problem because I played with cheaters, etc.?
A risk account is assigned not only for these reasons, but also because of frequent use of a VPN, since it changes the IP. As was written above, I checked all the reasons for assigning a risk account in the browser. Shouldn't all possible reasons be taken into account before restricting access on a server?

[sage nest]

Most people i knoe that make intros for vids use their own server they rent

[sage nest]

I linked you to a chat message from an admin that mentions what high risk account means

[icy basalt]

That will be very hard

+i cant get same map

[sage nest]

#general message

Sorry i linked it to someone else

[hollow cosmos]

You should reach out to @balmy cypress about this. As far as I'm aware, only Rustoria partnered content creators can get demos or if something cool/special is happening on a server.

[tacit portal]

Do you have a Russian-speaking admin?

[hollow cosmos]

@tacit portal If you have appealed your ban and it has been denied, that answer is final and you will have to wait out your ban if it is temporary or play elsewhere if it is permanent.

[sage nest]

Maybe, but it will probably stay the same

[sage nest]

Its high risk acc

[hollow cosmos]

Ticket or appeal?

[pearl portal]

How can I get banned for high risk account on a vanilla server 😭

[hollow cosmos]

Your account has been deemed too risky to play on Rustoria. You can appeal this ban here: https://rustoria.co/support/appeals

[tacit portal]

Excellent, a stupid system that limits innocent players.

[sage nest]

#support message

[tacit portal]

"ban Already Appealed
You already submitted an appeal for this ban.
Banned for
High Risk Account"

[sage nest]

This isnt what that link was refering to

The first part*

[tacit portal]

When someone speaks to you in a language you don't understand, it's quite difficult to understand what exactly they're talking about.

[sage nest]

I know that

This is what your ban means

[tacit portal]

ахуенно блять

[sage nest]

Вам придётся найти другой сервер для игры.

[tacit portal]

I'm sorry I wasted your time.

[sage nest]

no problem

[sweet thistle]

Appeal

[hollow cosmos]

Appeals can take 1-3 business days so as it is the weekend right now, you may have to wait a little longer.

[slow saddle]

guys i live in southern russia and a week ago i had 50 ping on eu east medium, this morning i had 83 ping and now 200

the same thing with eu main

on eu main i supposed to have 100 ping not 250

help pls

this happens only on rustoria

[merry vessel]

how change skin on ak to rtg ?

[lament bone]

how does this guy https://steamcommunity.com/profiles/76561198123700113/ playing on 80hrs account and beaming everyone on rustoria sea long and not banned, but one of my farmer just got banned for high risk account

<@&874995535881326632>

[hollow cosmos]

Please do not ping admins for this

If you think someone is cheating, please make a report here: https://rustoria.co/support

[sage nest]

To change skins you use a repair bench

[merry vessel]

Where is he located?

[sage nest]

You can craft it, theres also one in outpost

[merry vessel]

I mean about rtg

[sage nest]

whats rtg?

[sage nest]

Ohhh my bad, cant help you there sorry

[merry vessel]

all good

[sage nest]

Try /skins never know

[devout stirrup]

Appeal #b291ba pls

[brave yacht]

fix rustoria sea med

so laggy

[civic cedar]

Spammer for past 20 minutes on toria long, 76561199246254705

[native merlin]

hey hey, I found a bug where you can kill on spawn, where can I show you the video?

[odd siren]

Ticket #d22f2a, Ticket #91b877

[orchid lynx]

!report @civic cedar

[glass olive]

Hey, @civic cedar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[orchid lynx]

@odd siren appeals usually take 1-3 days to be processed, although they can take longer based on circumstances

@devout stirrup same thing, only thing to do now is wait and cross your fingers 🙂

[odd siren]

this report ticket

[orchid lynx]

oh in this case, no need to worry, admins are usually quick to check on cheaters. If your suspicions are confirmed by an admin, an action will be taken swiftly. Thank you for your report ! They really help improve the in-game experience.

[odd siren]

4 hours ago I created a ticket and I haven't received a response

[copper sky]

Dear Administrator：I am deeply regretful. I recruited a hacker player. I've been a Chinese leader for a long time, but we have to recruit new players every now and then. Recruiting legitimate players is difficult in this game because you don't know if your teammates are using hacking programs. I've tried very hard to avoid recruiting cheaters, but there are just so many cheaters in the Chinese server. I honestly didn't know the situation at the time; I was having dinner when I was banned. I am extremely regretful and remorseful. I am a very good player and leader on the .co server network and have been on .co servers for a long time. I truly love our server network and really want to return to the competition. I hope the administrator will review my statement and give me a chance to make amends.

[devout stirrup]

I've been waiting for the second day

[odd siren]

admin cant check ticket

[devout stirrup]

As I heard, their day off is Saturday and Sunday.

[raven mist]

Cheater reports are 24/7

[devout stirrup]

So maybe my ticket will be considered already?

[copper sky]

@raven mist Dear Administrator：I am deeply regretful. I recruited a hacker player. I've been a Chinese leader for a long time, but we have to recruit new players every now and then. Recruiting legitimate players is difficult in this game because you don't know if your teammates are using hacking programs. I've tried very hard to avoid recruiting cheaters, but there are just so many cheaters in the Chinese server. I honestly didn't know the situation at the time; I was having dinner when I was banned. I am extremely regretful and remorseful. I am a very good player and leader on the .co server network and have been on .co servers for a long time. I truly love our server network and really want to return to the competition. I hope the administrator will review my statement and give me a chance to make amends.

[devout stirrup]

Please reconsider my ban. Look at my account, the number of hours I've played, and the value of my inventory. I was banned for no reason! I have never used third-party programs, including cheats! I ask for your understanding and consider my appeal. My Steam account is clean and has no game bans. Perhaps you were mistaken in your verdict of me as a cheater. Please reconsider your decision and unban me.

[toxic shard]

make an appeal on the website and provide all your other/previous accounts

[dense grove]

!report

[glass olive]

Hey, @dense grove

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[round bane]

/whitelist

[weary juniper]

why is this guy with 1 hour on a newe account allowed to roam ak and raid bases on eu medium lmfao reported over an hour ago nothing done about it

[raven mist]

Was removed as far as i can see

[meager cape]

where did you get that info? I like that bot

[raven mist]

Also its sunday, so yes it might be a bit delayed

[weary juniper]

yeah luke looked

shenzy can u check if his whole team was banned?

for association

[raven mist]

Doesnt seem like it as they were not banned for cheating

[weary juniper]

1 hour account and he wasnt cheating?

[raven mist]

its an official server, theres alot of 1 hour accounts playing here

[weary juniper]

shenzy

[raven mist]

So yes, they were removed but will be followed up upon

[weary juniper]

how many 1 hour players do you know roaming ak and raiding

rocket raiding shitting on 10k hour players

[raven mist]

A few playing on alts

[weary juniper]

like come on we cant be serious

[raven mist]

Just telling you what i can see, i didnt handle it

Use our reporting system on rustoria.co/tickets please

with a name not complete groups

[meager cape]

I did, when I report, the last reply was that the person looking at report and players were not on at the same time.

I understand it is not instant, just days of work gone in an instant, melting 15k+ hr players

[raven mist]

Feel free to create another one and we'll happily taking a look

[meager cape]

there is one now

[raven mist]

keep in mind we're not able to look a whole clan all at the same time

[meager cape]

I understand, just the people that are together. I know you have thousands of players and only X amount of admins to help at once.

[raven mist]

I gotchu, i do see your ticket and we're already reviewing

So give us some time and you'll get a reply soon

[meager cape]

My team got wiped lol, I should have recorded the prefires. My bad, I never think to hit the button

[devout stirrup]

#b291ba

I don't have any other accounts. Only friends' accounts.

But I don't have access to them right now.

@toxic shard

[ivory basin]

can someone check my ticket on reported players

ty

[hearty surge]

Hey, tickets are done in order received 🙂 I'm sure we'll get to it asap!

[ember oar]

@raven mist

[raven mist]

@ember oar

[ember oar]

i should come to discord

@raven mist

i got banned said come to discord

[raven mist]

Dm me

[ember oar]

ok

[pure cargo]

what high risk account means

im 900 hrs and being kicked for high risk account

idk what it means

[normal orbit]

!appeal

[glass olive]

Hey, @pure cargo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[normal orbit]

you'll need to follow the instructions above and appeal

[pure cargo]

ik i got banned temp before and it expired i just wanna know what it means

like if im doing something wrong i avoid doing it next time?

[normal orbit]

admin's don't share the reason for ban or temp bans i'm afraid.

[pure cargo]

alr i get it imma wait for an admin to tell me what i did wrong <@&274971100184576010>

[devout stirrup]

Dear administrators, please review my request (#b291ba). I'm tired of waiting for a response on the site. Please unblock me. I'm an honest player and play without any third-party programs. <@&274971100184576010>

[shy remnant]

Please do not ping

[devout stirrup]

Sorry

But I want to play with friends. I've been waiting a long time for a response to my ticket.

Nobody wants to watch this. But I'm a really fair player.

[twilit lintel]

Ticket #2a5f29 CHEAT

[pure cargo]

hi can i know what high risk account means what i did wrong so i avoid it next time?

[mint warren]

High Risk means the account is considered too risky to be allowed on the servers, and Rustoria doesn’t disclose the specific factors behind that decision.

[pure cargo]

like cheating or hacked account idont get what u mean

[sage nacelle]

i beg i get a response on my appeal its been 2 days

[woeful yew]

we cant build in VIP preview map ?

[toxic shard]

if you wantto increase your chances to get unbanned you might want to put your previous accounts in the appeal

[devout stirrup]

Dear administrators, please review my request (#b291ba). I'm tired of waiting for a response on the site. Please unblock me. I'm an honest player and play without any third-party programs

[shy remnant]

You need to be patient

Fr mate, we've told you numerous times already that you just need to wait

Asking your friends to create tickets for you, tagging us, asking multiple times in support to review your appeal, all these things are not going to speed things up

" The standard response time is 1-3 business days, but can be more or less based on the situation. "

[devout stirrup]

But VIP people are a priority? What if I'm a really honest player and I have to wait that long while VIP players are unblocked in minutes?

[shy remnant]

No one has priority on appeals

[shy remnant]

Are you still on that exemple ?

[raven mist]

This appeal has nothing to do with VIP, this appeal was regardig the use of VPN

[shy remnant]

Please

Wait

[devout stirrup]

10 minutes and his problem is solved

[shy remnant]

That's all you need to do

[raven mist]

Because the ban was not on his profile lol

[devout stirrup]

I don't have a ban on my profile.

[raven mist]

You do have a ban on your profile here

[devout stirrup]

Where?

[shy remnant]

On Rustoria

[raven mist]

...

[shy remnant]

For "High Risk Account"

Like you've been told already

I do really feel like we are going in circle each time we speak about your ban

[toxic shard]

when daddy say no, start over with mommy

[shy remnant]

You've made an appeal which is great, you just simply have to wait mate

[devout stirrup]

🤦‍♂️

[devout stirrup]

Why was my account on the website blocked?

[shy remnant]

We're starting over again ^

[toxic shard]

I can be the bad step daddy if you want

but you not gonna like how I will handle the appeal

[sage nacelle]

is ban evasion a perm ban

[toxic shard]

told you it's not ban evasion

[sage nacelle]

not saying it is

just a question

[devout stirrup]

Let's start from the beginning, because I don't understand what's wrong? This is my account. I play without cheats. I don't have any banned accounts or games.

[shy remnant]

Ban evasion stands as long the ban that's being evaded is on-going

[toxic shard]

ban evasion covers a wide range of bans, they could be permanent

[shy remnant]

Is the original ban expires, then there's technically no ban evasion anymore

[woeful yew]

hi, we cant build with preview map with vip ? ( with the connect of the server map )?

like we cant build in the map?

[toxic shard]

No, to avoid grief and avoid getting reports to handle

[woeful yew]

ohh ok ok

[pure cargo]

@toxic shard high risk account means banned alts or other game bans

?

cuz thats 2nd time same reason

[toxic shard]

Possibly, there is no strict definition of it

[pure cargo]

like i got no other bans ever or any other alts and i got banned

like LITERALLY nothing

[toxic shard]

when did you started playing rust ?

[pure cargo]

4 months ago and i have like 900 hrs

[earnest plover]

Even though there are no cheats, I can't join the server because it says I'm cheating.

[toxic shard]

can you send me in DM your contry of origin, and what vpn you are using ?

(just the country not the whole adress)

[devout stirrup]

I'll be shocked if he gets unbanned now.

[shy remnant]

omg, please stop

Like, for real

[toxic shard]

give it a few minutes and you should be good to go

(this ban had nothing to do with you, was because of your vpn)

[devout stirrup]

I can't! Because all I see is people coming and writing, and their problems are solved instantly.

[pure cargo]

alr thanks so next time i use no vpn?

[shy remnant]

Maybe because IT IS NOT THE SAME ISSUE

We already told you NUMEROUS times

Please read what we say

[toxic shard]

nah, seeing where you are from unfortunately with or without vpn you have kinda the same risk

some internet providers still handle connections like in the 80'

[pure cargo]

thanks bro i appriciate it i thought ill wait for a month

[devout stirrup]

......

[toxic shard]

vpn bans takes minutes to handle, real appeal takes 1-3 business days to get a response

[sage nimbus]

Hey, my friend just got kickbanned. We've been playing since friday. They have 80 hours in the game but 101 games and whatnot. What does "High Risk Account" mean?

Server: Rustoria.co - US Small

[toxic shard]

that he need to apepal on the website and provide all his accounts

[mint warren]

High Risk means the account is considered too risky to be allowed on the servers, and Rustoria doesn’t disclose the specific factors behind that decision

[sage nimbus]

how long will the appeal process take? I'm directing them to it now

[slender viper]

Can you not appeal again after you made one ticket?

[toxic shard]

depend on the info he provides and the admin in charge availability

[toxic shard]

no

[harsh cosmos]

i'm the one that got banned, i'll go start that appeal. was just building onto the base and got kick banned randomly

[toxic shard]

link all you accounts in the appeal

[slender viper]

I got banned for "play elsewhere" and not being a genuine player but I am a player

makes no sense

[harsh cosmos]

will do, only have the one account so 😅

[toxic shard]

!steamid

[glass olive]

Hey, @slender viper

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[slender viper]

76561199002669801

[toxic shard]

yeah not sure it's worth spending time appealing then

[harsh cosmos]

really?

[sage nimbus]

So you're banning someone who only has one account and not providing WHY they were banned besides "sus"?

[shrewd moon]

my friend crashes everytime he joins the rustoria us small server, anyone know why?, he doesnt crash on any other server

[toxic shard]

Nothing more I can do for you

[slender viper]

Ok is there a reason why? is it cause i appealed alr?

[toxic shard]

those players knows why they are ban, will they disclose it ? that's another problem, but there is no doubt

[toxic shard]

The information was disclosed in the appeal response

[harsh cosmos]

huh? i have one account and only 80 hours in the game, just newer trying to play with friends. i'll go start an appeal anyway because that feels so strange

[slender viper]

Yea its saying im not a genuine player. when I play the game. idk

[toxic shard]

we don't have the same definition of playing the game I guess

[slender viper]

Playing servers?

[sage nimbus]

Will the appeal process at least explain why besides "High Risk?"

[toxic shard]

no

[sage nimbus]

Yikes

[shrewd moon]

can someone help me with my question

[sage nimbus]

So is this a Facepunch-backed algorithm of knowing theyre cheating or is this your own system?

[slender viper]

So is playing servers and afking not allowed?

[toxic shard]

there is no problem in afking a small pourcentage of your play time

[late talon]

Can you unban me?

[sage nimbus]

So is this a facepunch-backed algorithm or is this your own system?

[toxic shard]

won't disclose such info

[sage nimbus]

So it's not, got it

[toxic shard]

!appeal

[glass olive]

Hey, @late talon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rocky meteor]

Can someone reply to my ticket its been 3 days and no one has answered, i got approved for my unban but I am not unbanned

[toxic shard]

Not sure how important it is, or if it's even an algorithm

[rocky meteor]

marc may you help me

[slender viper]

So you guys dont like people afking on your servers? its pop. I play the game to so it just doesnt make sense saying not a genuine player

[sage nimbus]

Because if it's your own system you can't be sure anything is legit besides same IP or family-linked accounts

[keen basalt]

can im get asssitance

[rocky meteor]

@toxic shard may you help me, ive had a ticket up for 3 days and I havent got any message back and i got approved for a unban and I am yet to be unban

[toxic shard]

your appeal is 1day old

[sage nimbus]

Why would it take 3 days of playtime for your system to figure out Mouse was a high Risk account? Why wouldn't it be sooner?

What's the point then too? A High Risk Account would obviously be able to do a lot of damage in those 3 days.

[rocky meteor]

pretty sure its not a day old LMAO

[toxic shard]

mainly to leave you the time to think about it

[sage nimbus]

???

They don't even know they're a high risk, how would they "think about it"

[rocky meteor]

4/17 its been 2 days

[shy remnant]

Not yet, that's why we still see "1 day"

[sage nimbus]

WE HAVE BEEN PLAYING FOR 3 DAYS

[autumn gust]

If they only have one account and still want to play on this server, why are you recommending thats its not worth the appeal?

[toxic shard]

I CAN SPEAK IN FULL CAPS TOO

[rocky meteor]

so you can help me out?

[toxic shard]

unfortunately not my ban

[shy remnant]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[sage nimbus]

So this server is ran by children, got it

[autumn gust]

This is admin support?

[rocky meteor]

cuhh i got approved for a unban

[sage nimbus]

Plays server for 3 days doing nothing wrong
Gets flagged as high risk account and banned

[shy remnant]

Best way to get help from admins, by showing everything but respect

lol

[rocky meteor]

9 days ago and im still not unbanned @shy remnant

[slender viper]

so in the future is there anyway to get unbanned for "play elsewhere"?

[shy remnant]

!appeal

[glass olive]

Hey, @slender viper

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

every bans should be appealed if you want it to be reviewed

[slender viper]

been chatting with marc

alr appealed but just asking again

[shy remnant]

!steamid

[glass olive]

Hey, @rocky meteor

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[toxic shard]

I would say no, you were not playing the game just farming hours

[rocky meteor]

!steamid

[glass olive]

Hey, @rocky meteor

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid