#support
1 messages · Page 903 of 1
Hey, @frank flame
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
i have vip but 250 queue :/ eu medium
?steamid
Hey, @wild prism
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
76561199189831957
76561198972668596
sec
76561198988307841
whats wrong?
disconnect: Cheating
sec
the same
will the server expand in slots as medium hass 500 people and 250 que will it expand to 700 slots????
check pls i wanna start 🙂
fixed in 5 mins
КАГДА БУДЕТ РАСШИРЕНИЕ СЛОТОВ НА ЕУ ЛОНГ
exactly what i am asking
and check me pls
@balmy cypress Could you please check my ticket?
when does my my vip work?
fixed in 5 mins
Appeal #14d811
Steam ID:76561198743327695
issue?
КАГДА БУДЕТ РАСШИРЕНИЕ СЛОТОВ НА ЕУ ЛОНГ
https://steamcommunity.com/profiles/76561198988307841/
76561198988307841
does the map wipes again in 3h?
КАГДА БУДЕТ РАСШИРЕНИЕ СЛОТОВ НА ЕУ ЛОНГ
PLEASE FIX EU MAIN LAG
when does my my vip work?
fixed in 5 mins
do slots open more on eu medium
КАГДА БУДЕТ РАСШИРЕНИЕ СЛОТОВ НА ЕУ ЛОНГ
high-risk user@balmy cypress
@balmy cypress 76561199556599504, my vip not working somehow?
IF YOUR VIP IS NOT WORKING USE #payment-support
thanks love u
just wait for the appeal
can't speed it uo
you won't be playing wipe
hi i bought vip on EU server and cant get into the game. This is my ID:
76561199085679040
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
..
@balmy cypressI have appealed, and it has been several days now.
@balmy cypress
i have vip but ı am in the que pls fix steam id :76561198121662904
no work ;/
wait longer
WHEN WILL THE SLOTS BE EXPANDED ON EWU LONG
;/
Any support here?
u fixed, or what? i wait 15 min
@balmy cypress i payed twice for the vip eu medium and i still have queue.
WHEN WILL THE SLOTS BE EXPANDED ON EWU LONG
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
v
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
?steamid
Hey, @frank flame
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
76561199189831957
It's been 4 days almost 5, you can see my appeal, I don't want to miss the wiped
Appeal #14d811
You need to appeal, you won't be playing wipe @frank flame
feel welcome to make a #payment-support ticket for refund if VIP is unused
76561198314980905 where is my vip bro
why?
yo i got banned for playing with cheaters after 1 min in a server
76561198335968359, I appealed to admins last month and my temp ban got reduced to 1 week idk why i got insta banned as soon as i joined this server for "playing with cheater" even thoguh i wasn't in a team
because you are banned for cheating
make an appeal
you won't play this wipe
nothing more I can write here its too busy
when?
servers are gonna rewipe?
Will it restart the wipe?
give slots to the EU middle
why would servers wipe?
is it worth staying in a 400 que if server mis at 770/600
br main wiped 30m ago and it says that is gonna wipe in 30m again
i dont have ban on site
how i sen apel
will it not increase tha amount allowed
last seen 3y ago
yep its a 3y old ban
appeal, stop writing about it here
thx u bro
wiped ?
i bought vip on eu medium but i still have to wait in que can someone help me please
#payment-support please
i also bought vip on eu medium but i still have to wait in queue can someone help me please 🙂
when did u buy callum
i also bought vip on eu medium but i still have to wait in queue can someone help me please
i have that same problem..
@balmy cypress hello can u help me please i'm tryna play the wipe i really don't know why i got banned again
hey
same problem here
Many people encounter the same problem
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
dude i bought the fucking vip and still need to wait in queue
If the server only has 500 users online, will it be expanded?
@balmy cypress Is this possible due to a ban on Rust Room?
read 3 messages up
not sure what that is
but no
im waiting for like 20 minutes now
@balmy cypress
@balmy cypress can you slide a quick unban for a homie
f the server only has 500 users online, will it be expanded?
yes bro if you bought vip for the right server they will save you a spot ffs
The server used to have 800 people online, but now there are only 500.
dont have access to payment support for vip log in issues
i made a ticket abt my vip and it got closed??
Please create new slot rustoria eu east long maiby 800?
because its fixed
reconnect
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
dont have permission to speak in payment support
I forget how many people there were, but it was definitely more than 500.
I submitted a ticket a few weeks ago regarding my unjust ban; where can I check the outcome?
Please help.
i did and its still not working
I submitted a ticket a few weeks ago regarding my unjust ban; where can I check the outcome?
Please help.
pls
@balmy cypress please check dms i submitted proofs
dude this is wipe day and we purchase vip in order to get in wipe early but the shit didn't work is really disappointing
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
its force
I'll reply in few hours at least
damn i guess no wipe for me gg
eu main burning again
Message says "High Risk Account" which I just got finished talking with some other servers and they said its due to lack of hours on the account, but on rustoria support I can not appeal
vip eu medium no funciona pagas i te comes cola igual
i need help
me too
Hi, I bought a vip on the wrong server, can I change it?((
I bought VIP and didn't receive it and the money was taken
Hi, I bought a vip on the wrong server EU MEDIUM, can I change it to EU MEDIUM EAST?
IF YOUR VIP IS NOT WORKING USE #payment-support
IF YOUR VIP IS NOT WORKING USE #payment-support
We don’t ban for low hours. Why can’t you submit an appeal? Have you already appealed before? You can only appeal once per ban, and if it was denied, the decision is final.
Go to #payment-support
For some reason my client gets kicked as soon as I spawn on the beach, my friend on discord has the same issue. 🙁 Anyone got the same?
what did it say in the kick message?
yes
I log in to the server and it kicks me out. Please help me. @balmy cypress
??
It got fixed by itself it seems
been waiting for 1 hour to join but the queue is not moving restarted and it still moving really slow
hi i bougth a VIP and i still have waitlist
alright goodluck in your wipe!
is there a delay VIPs?
IF YOUR VIP IS NOT WORKING USE #payment-support
Hello, I bought a VIP pass and am still waiting in line. Could you help me solve this problem?
IF YOUR VIP IS NOT WORKING USE #payment-support
Facepunch banned me just like that and did not close my ticket, I play on my new account and only on your server it kicks with the reason HACKING, help
Hey, @sterile anchor
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Hello guys, why doesn't the player count increase if there's 264 players in queue?
Because the server can only take so many players
queue going up won't increase max players
when its already at max
can someone take a look at my ban appeal Appeal #9c7bb2 Im missing wiope
got banned for ban evasion while not cheating or evading whats the unban time
i have vip but i am still in que
Will the server wipe again or will it continue with the same force wipe?
возможно ли перекинуть вип с одного сервера на другой?
76561198864817887 i payed for EU MEDIUM and cant connect need help
still stuck in que
^ 76561198348906570 I paid for VIP on rustoria EU small and it wont let me connect still
<@&274971100184576010> <@&874995535881326632>
make a #payment-support ticket please
if you have VIP issues
A freind of mine got banned when trying to spam connect, and he also bought vip and made a ticket please look it over if you have time :=
Hello, I bought a VIP but it didn't arrive.
^
I also bought a VIP but I didn´t get it even though the payment went through
EAC: TPM verification failed: Unable to communicate with tpm.
how do i fix thissa
I also bought VIP and I can't enter the server
what does the claim button on my ticket mean
<@&274971100184576010>
Where do you see this
the ticket for my payment support since i cant connect with vip
one button says close (self explanatory) other one is claim
with a lil pin
Ah u dont need to press claim thats for us
i buy vip eu medium and i didnt get
nobody is replain to my support ticket
I want to report a group for saying for saying racial slurs
also the same problem as gozil
u guys gotta make a payment support ticket
i made a ticket nobody answer there
and just wait ig
for like 10mins
yeah they probably have a lot of tickets
seems like a lot of people having the same problem (including me) still no reply
<@&874995535881326632> freind of mine got banned when trying to spam connect, and he also bought vip and made a ticket please look it over if you have time 🙂 His steamid: 76561198866299246 and his appeal id: Appeal #f1cd66
all animals spawn underground on rustoria eu small
boys it might be quicker to wait through que than to get help from these guys
vip not working still (3hour old)
looks like it
Your ticket is 10 mins old
its force wipe, payment staff is almost at your ticket
@raven mist what about these other guys
if i didnt leave the queue i might have been almost in by now lowkey
can u make pop higher on eu medium
Hello, I was trying to log in to your server, but when I sat in the queue, I was banned for cheating. Please unlock my account, as I didn't even use cheats or anything similar. I didn't even have time to load onto the server before I was banned. Thank you in advance for your understanding.
how can i open ticket for hackers
!report
Hey, @celest fern
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
1-3 days wait time usually
!appeal
Hey, @night otter
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
If my tm8 gets banned for ban evading not cheating, is my entire team gonna get association banned?
possibly, just dont do it
ok
!appeal
Hey, @night otter
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
I opened ticket number eu-7337. I have issue with the VIP that my friend bought for me. I need someone to take care of the situation.
and where to expect an answer?
anyone know why my vip is not working on EU low Pop
76561198771402934 this is my steam ID i paid for VIP and it isnt working on EU Low Pop
It's not working for me as well I paid for EU Small
its not working for me either i paid for the same server
make a #payment-support ticket please
<@&874995535881326632> admins I had 5 minutes to come back why did I get put in the queue server Eu East long
Because our queue protection is 2 minutes
not 5
I couldn't have known that it's 5 minutes on all servers, so I thought I'd make it back in time.
Please come to the meeting for the first time
my vip isnt working
yo shenzyy brother please check my ticket Ticket #128bbf or forward to someone to look at
you created it 2 mins ago
patience 🙂
But its being looked into
my vip isnt working
Hi friends, I need help. I wanted to play on the Rustoria.co EO main server, but I was told I was banned for high account risk. I'm not a cheater and I'm willing to undergo any checks.What do I need to provide?
Comrade admin, will you go to the meeting?
can anyone help me with my key?
ty brother I think we are good for now but def a cheater
eu east long needs tpm/secure boot or no?
!appeal
Hey, @narrow frigate
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
@raven mist can u help me, i bought vip on eu lowpop and my moneys goes , but i still dont have vip on the serv, i already tried reconect
make a ticket here #payment-support
I need help with my vip i just bought, its not working
i already have it but ru
make a ticket in #payment-support
thx
i did
eu east long requires tpm/secure boot?
pls chek Appeal #9ba794🙏
theres only a specific amount of people allowed to handle those kind of tickets, please be patient while an admin will carefully review
1-3 business days
🙁
what?
Wasn't the BR Main supposed to be updated at 6 PM?
I purchased VIP but it has not yet been activated, which is frustrating as I expected immediate access upon purchase, and as I have a busy schedule and limited time to address this, I would greatly appreciate it if you could resolve the issue as soon as possible, thank you.
BR main wiped at <t:1775152800:t> today as it was force wipe 
Have you made a ticket in #payment-support?
@sturdy terrace @raven mist can someone check my account please i'm supposed to be unbanned already
#cdfd3e
76561198335968359
Hello!
I purchased a Queue Skip for the Rustoria EU Medium server, but it was a gift to my account, and it's not working. Is there any way to solve this?
Yes, and it is taking way too long for this. Its a simple request and i bought the vip, got reciepts and everything. All the admins could fix this issue, can you just quickly do it please?
Wait for your appeal to be replied to
please make a #payment-support ticket
all admins cannot fix this issue. you need to wait for the payment support team. the payment support team is currently online and helping with requests. however, there are other people besides you, so please try to be patient. it will be your turn soon.
its not an appeal they already replied to my appeal and said I would be unbanned after 7 days, it's been a month and I got banned when I tried to join a server
Lemme check with the banning admin
Hey, I accidentally purchased a VIP subscription for Medium AU, but I intended to get VIP access for Medium EU instead. Is it possible to switch this? Could you please help me with this?
Should be unbanned now
checking
i am unbanned thank you
@raven mist can you do the same for my appeal on payment. my vip is not fixed and bought it ages ago bro
came home from work to this bro just help
;
;(
My friend said he had purchased a membership, but still had to wait in line.
steam:76561199409537719
server:eu medium
payment support still active? cause it says 11-23
may somone check my ticket
bought vip for eu medium not activated yet been waiting for half an hour
sam,e
please make a #payment-support ticket
fr i have waited for so long
I bought VIP and it didn't work.
how long does support need normally bro?
20 mines
they need more people in money support team, this is wild
not trying to be rude, but being a loyal customer and player for this server for this many years and not getting to join after buying vip is crazy
Why isn't VIP working?
purchased VIP with ETH, purchase successful, still sitting in que 45 mins later
my friend bought vip but didn't get queue skip what the hell
atp they need to shut down VIP on the store if its sold out or not working
straight up scam wtf
thanks for fixing it, love yall
Help me with a ban for fraud. What error is this?
i got scamed from vip
I'm having a problem with my account; it says it's dangerous. But before, I logged in from my house, closed the game, and went to my brother's house. When I log in to play, I get this error. I really don't know what it could be.
Where can I file an appeal for a ban?
Why isn't VIP working?
hi, im supposed to be unbanned, i was banned when i was not even active in that particular wipe i must of got authed to tc by team mates, my teams bann is over and went to play wipe just now and realised im banned, i never realised i was banned till now, please can someone look into it i was not even active that wipe at all and now im missing force because of it
Hi Admin, I think I purchased a wrong VIP like 20 mins ago, Just wondering that if I can get a refund. Many thanks,
i never submitted the appeal as this happened a month ago and never realised i was banned, i just put the appeal ticket in, thanks
please make a #payment-support ticket
You can submit an appeal here: https://rustoria.co/support/appeal
Hola buenas tardes compré el vip y no me deja pasar la cola del server es el eu medium
vip q skip for eu med is NOT working
!appeal
Hey, @hardy steeple
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Hello... i bought VIP EU MEDIUM but still in the queu... can u help plz ?! or at least refund?!
!appeal
Hey, @lethal jasper
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
any admins online to help me out on support channel please?
!appeal
Hey, @exotic canyon
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Me and my friend both got banned (likely for spamming login) at the wipe when we bought the "skip queue time"-premium.. Somehow my ban got lifted, but my friends is still there for some reason 🙁 He dont have discord to write here himself, he did appeal on the website though. However he is really sad now and I am here for one last desperate try to get him unbanned so we can play together.. His steam ID: 76561198866299246
Please if any support can be given here, would make our day
Hello, good afternoon, I bought the rustoria eu medium vip and it's not working, can you help me?
@agile pulsar @dry wolf @remote shoal please make a #payment-support ticket
could i speak to an admin about my association ban its been months and apeals keep getting denied kinda just seems biast at this point
when you get banned, is it a ip or hardware
Appeals are usually reviewed within 1–3 business days, but it can be more or less depending on the situation, so please wait patiently.
@cobalt jackal
could you get me talking to an admin because i still pay for vip and ive been association banned for months
its been open
why do i keep getting false banned never cheated
You can submit an appeal here: https://rustoria.co/support/appeal
^
I just buyed a vip and I don't get in front on queue for some reason
have already submitted apeals never heard of perm association
@cobalt jackal i did it
can u check my appeal please
the ban is over and im still banned
can i speak to an admin in a vc
!steamid
Hey, @indigo grove
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
Forwarded
@cobalt jackal may i speak to admin in vc
You need to wait for a response to your appeal.
Hola, compré el vip y no me deja pasar la cola del server es el eu medium, he abierto ticket y me lo habeis cerrado
I understand however the ban was a month ago and i wasnt even playing which is why i never knew i waS Banned, everyone finished there ban im iim the only one banned now
i must of been authed on tc
Please be patient. I'm sure you will get help in your ticket.
Please be patient and wait for a response to your appeal. We don't handle appeals on Discord.
you guys have me banned and charging que skip
so i been banned for a whole month, and still banned and i miss force for a wipe i wasnt even playing ii was just authed to tc by steam friends, hardly seems fair
worse servers btw and even worse dog shit admin
rustoria admin should all kill themselves and not look back bunch of fags
cant even respond to a message to get me un banned on an association
thats been banned for 6 months
Have a nice evening
where can i report player
!report
Hey, @crystal iris
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
is ther anyway that i can get my mute reduced even after being denied once, its force wipe i want to get in on the global chats
what the hell is going on? my 2 friends are banned for "cheating" we NEVER cheat. 1 got unbanned straight away but the other one is still banned and missing wipe. ADMINS wake up??
If your appeal has already been denied, the decision is final.
i got auto mute from saying saggin, how is that a fair mute?
!appeal
Hey, @exotic canyon
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
brutalos made appeal
The reverse of that. Just something to recognize and avoid in the future
wanna buy vip how do i do it
yeah i realised after the fact of getting a 7 day mute
!vip
Hey, @rancid drum
You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.
@cobalt jackal I just paid for vip to surely someone can have a look see i wasnt even playing
can any admins look at my unresolved ticket
I’m sure your appeal will be reviewed, so please wait patiently for a response, as it can’t be sped up from here.
I’m sure it will be reviewed, so please just be patient.
So there goes my force wipe, I dont get it if I was banned, the ban should be over, why do i need to process an appeal doesn't make sense, if you guys had a proper look you'd see you banned someone for "playing with cheater" when they weren't even playing that wipe, you just go and ban everyone thats been authed to Tc.
All because a steam friend clicked my name authorising everyone to tc thats cooked
Go check if I hit one node got 1 kill or done anything that bloody wipe
!appeal
Hey, @fresh blade
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
<@&274971100184576010> can someone please help me?
bro i dont understand why admins respond to everyone but i tag them and i get nothing
please feel free to tell exactly what kind of help you need here.
So we were playing my hole team gets false banned for no reason cus admins dont do there job correctly
so originally i was banned for association, i opened a appeal for it and was told its a temp banned and i will be unbanned soon. now im banned for high risk acount perma and cant open a new appeal?
<@&874995535881326632>
<@&274971100184576010> <@&874995535881326632> i buy vip but dont work
please make a #payment-support ticket so that our payment support team can assist you
pls help me pls
im in call
Help I'm being kicked from the server for cheating, but I play without cheats at the computer club.
bro no one is helping me
!steamid
Hey, @fresh blade
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
steam id alr there
did you dm him?
Do admins interact at all if for example abody just got sucked into the ground and i cant reach it
@fresh blade
i did and he haccusated me with zero proof
originally i was banned for cheater association. through my first appeal i was told it would be removed within a week. i was then banned for a high risk acount. this is due to the fact i have multiple game banned acounts. I was not cheating on any of these acounts, my first acount got hacked and someone cheated on it leading to a game ban. i have proof of me trying to get this acount back. at the time i didnt know how the ban system worked so i made more acounts trying to play the game again, due to not waiting the 180 days i was supposed to, all those accounts also got banned. im willing to do a pc check and whatever else needed. I have never cheated in rust and never plan to it was just me not knowing how the acount ban system worked on top of me getting hacked
If you abuse bug exploitation, please create a ticket.
If you have multiple gamebanned accounts, you cannot play on Rustoria servers. Unfortunately, it does not matter if your account was hacked and you didn't cheat or not. You will always be held responsible for your own account safety.
76561199219759457
Cheater br main
but i didnt even do anything to get any of the acounts other thsn te first one banned? your telling me i cant play bc someone else hacked my acount how tf is that fair?
Unfortunately, this isn't something we're allowed to help you with. The body getting sucked under would be something to report to Facepunch, I believe. And official server admins cannot interfere with gameplay.
You are responsible for your own account. It is your account, not anyone else's. You are responsible.
does rustoria ip or hardware ban?
Have a nice day.
ok but i got HACKED so it WAS someone elses acount atp?
Please make a ticket at https://rustoria.co/support and we will investigate, thank you.
I already submitted a ticket, will anyone be looking at it?
of course, we look into all tickets. but it takes some time for us to investigate. please be patient.
please make a #payment-support ticket so that our payment support team can assist you
I did. Please assist, I'm tweaking right now
I bought vip for wrong server is there a chance that I can change that (withing minutes of buying)
I meant to buy for US long but clicked main outta habbit
Ticket #2f9142 run eac check pls 🙏
Good evening ... I got a VIP for the US long a bit ago and still doesn't activate Ticket submited as well eu-7389
ive never played on ur guys server and ive gotten an ban for cheating?
open a support ticket sir @timber rivet
need help? @timber rivet
ive made a ticket
theyve denied it
i always wanna try snowball on ur servers but when i join it says banned cheating
i sent a appeal got banne for real world trading 😫
i understand check dm will send you a ticket for fast review! @timber rivet
are u a admin here?
open a support ticket sir @hexed shore
sent you one check dm sir @hexed shore
is there admins online?
!appeal
Hey, @timber rivet
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Can something be done about VIP not being able to Connect to the US long servers
i havent cheated over 180 days
omg reformed
i got banned for playing with a cheater and my teamate isnt cheating
how does the waiting for support VC work?
do i just join it or do i need to be told to join in after ticket? Ticket #e4e5c4
i got banned for 7 days???
its 8 months not 180 days haha, Good telling on yourself. Facepunch rules is 8 months you CANNOT play rust KEKW 
76561198856715171 hack 204kdr helppppppp
oh mb didnt know
Appeal #b73edb
can sum1 check this please
how me unbanned my account ?
i need open ticke
i dont play with cheats
Has anyone else been unfairly banned for cheating?
<@&274971100184576010> Ticket #e4e5c4 your telling me this account that's 2 days old + less than 20 hours played, ESP kills me 3 times in a row (20 hour player killing 7k hour player 3 in a row is very normal?) but sees nothing suspicious is wild. Back to rustafied 😂 If you cant ban him for ESP then surely ban for cheating within the last 8 months. And associate his team
hi, im currently nocliping in game and stuck can an admin help me with that?
No, we cannot interfere with gameplay as an official server, sorry. 🙁
cant log into server auto kicks me instantly
<@&274971100184576010>
hey i got problem while joining the server it shows weired error [compute shader]
<@&274971100184576010> Appeal #0c025a Please consider the ticket I've been waiting for over an hour.
Youll likely be waiting at least a day, tagging won’t speed it up
<@&274971100184576010>Appeal #b73edb
I have no idea what happened, contact me
check the appeal i explain how i physically cannot cheat

tuff
Try repairing your game files
Thank you I guess 😆
...
yoo one of you should tap in to the appeal on some real shit
you got gamebanned not server banned
ask FP/EAC
the second i switch to a chinese name deadass get sniped
anyway its appealable orrr
how does that shit work wtf i died with a bow and respawned to grab a mace and get fucking gamebanned
we don't know, it's the game devs or the official rust anticheat who banned you
anyway i can appeal that or am i deadass cooked
google it, FP changed their way I'm not actually sure
tuff
Hi, friend is trying to join premium AU medium server. He has enough enough item value (conversion triple checked) however it is saying error when he tries to check premium status?
Uhm, we can't entirely help with that since it is a Facepunch thing, but I would suggest trying to verify game files and then maybe launching and trying to check again?
Having trouble running electric through some terrain, some assistance would be helpful.
Did you submit a ticket regarding this as well?
Hes restarted the game and steam multiple times will do suggested again. thanks
wokrking it now
It's working now or?
no no, like im working on the ticket now
It should show up in F1 menu after you are kicked.
i relogged rust
Ohh okay, if you could, then I can pass it along. I think there was another player with the issue. It's likely a Facepunch bug, but we will look into it as best we can
to show my friends my download files cz they thought i was cheating
but they realised i run a 2019 imac that aint takin shit for dma
Okay, well you will have to reconnect to a server to get your reference ID I believe.
i physically cant
im gamebanned n it wont let me even negotiate connection
support
You can open F1 at any time when you're in the game. When you try to connect to a server, it should show it in F1 after it rejects you from connecting.
yes
how can I make a ticket for a cheater
!report - You can make a ticket here! 🙂
Hey, @trail marten
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
Ticket #1b0047 Let's investigate this cheater. It's outrageous, and it's not the first time
just made a ticket then. thank you.
how do i get my ticket cheaked
ive tried to appeal and no one has contacted me
plz someone
It will be checked as soon as possible. We try to get to them within 1-3 days!
all i needed to do was appeal my ban on that one website and link my DC right?
and where am i going to be contacted about it im cool with a full pc cheak
when i created a eac ticket, it says my reference id isn't supported by eac
idk how that would make any sense
Yeah, not sure what to tell you, we don't have any insight into those processes. 🙁 Can't really help you a whole lot beyond googling
unfortunate, thanks for the help though
still same problem even i can join other servers but i face this problem with toria long idk why.
What's the SteamID or profile link of the person trying to connect?
BR MAIN Rust Lover 76561198150215813 @austere quest please BAN
!report - Make a ticket here so it goes to all available admins!
Hey, @granite fern
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
If any admins could look into my ticket, it would be greatly appreciated. thank you.
Have him try again in a couple of minutes. Should be fixed, apologies!
Ticket #93eb55
Thanks
ckeck dm
how do i cheak my ticket
Hi, could someone please look at my ticket? pls
please look my ticket Appeal #c64f47
!appeal
Hey, @earnest depot
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
@austere quest available?
my rust gameban expires in 5 mins, wondering if i get unbanned off toria once that ends, idfk how i get banned for like an hour
You can submit an appeal, sure
gotchu
can you check my current one since its still open
It will be reviewed as soon as possible. It can take up to 1-3 days
gotcha, thanks for all the help
okay nevermind, im not even banned on toria im now unbanned but my tm8s are still banned
They can submit an appeal if they haven't already
where do i report someone
can I report someone? how can I do so?
!report
Hey, @cunning notch
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
pls gang look at my ticket Appeal #6fb559
my force is getting cooked rn
its cause of vpn i think
We will check it as soon as possible. Response time is 1-3 days so please be patient 
bruh 1-3 days
pls help a brother out i beg
im jus tryna enjoy my force 🙏
@austere quest your my guy im loving the cat pfp (Appeal #6fb559) 
im banned for a 5x i aint even touched in my life
☠️
send the appeal like id
@wispy lodge Try rejoining in a couple of minutes, let me know if it is resolved.
alright thanks
so am i just not allowed to use vpn i aint tryna get hacked or nun not like from ur server ofc but like websites and shit
You can use a VPN
oh
ok wait lemme try and rejoin then
ur the goat btw
should be director
lmao nah, that would involve actual work and stuff. I just handle reports and appeals
it still says im banned
😭 sorry try again
Nah all good 😛
is this like a pc issue?
No, I don't know why it is being weird. Try one more time, this should be it 
alright lmao
yess
it works
wait so if this happens again what should i do
jsut come in here again and @ you
It shouldn't happen again, but you can do another appeal if it does, that way it goes to all the admins
alright thanks
i hoep you have a great day or night
Thanks, you too! 
There's a player cheating for 3 hours in the vanilla US main, could someone check him out?
Hello. How can I find out the reason for my ban? I think this is my first time on your servers and I can't log into the EU main server—it keeps kicking me with the reason "Cheating"
Hello, can someone please help me with the ban for cheating? I already used the appeal ticket, but I'm still banned for no reason, since a group I killed several times reported me. They banned me and my team.
It seems like your ban isn’t over yet, and that you submitted your appeal less than an hour before posting here. Unfortunately, there’s no fast track for appeals, so you’ll need to wait like everyone else while it’s being reviewed.
Hey, the standard response time is 1–3 business days, though it may be more or less depending on the situation. Please be patient.
where will i get contacted about it
!appeal
Hey, @iron onyx
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Hi, they already responded to me, and they denied my appeal. I think it's unfair since neither I nor my team used cheats. We were reported after we killed the same team several times.
If your appeal was denied, then the decision is final.
Hi, can anyone help me with my cheating ban? I wanted to log into the server today and it says "disabled for cheating". What should I do?
If you want to report a player, please do it here: https://rustoria.co/support/report
Ah, what a nice server! I want to play and I get banned for no reason since I don't use any third-party system unrelated to the game. Please change the anti-cheat for next time. Regards.
You can submit an appeal here: https://rustoria.co/support/appeal
If you believe the ban is a mistake, you’ll need to submit an appeal so the admin team can review it: https://rustoria.co/support/appeal
whhere tf is the jungle
trash ass seerver
are your doners paying you not to put it
nevver have xig now no jungle wtf?
zig
us main 2nd wipe in a row
If you don't need help, please move to #general
TWO WIPES NOW WITHOUT JUNGLE WE NEED HELP
how can you call this vanilla and have no jungle?
Unfortunately, I can’t turn it into a jungle. Please move to #general
next wipe atleat bro i wanna play rust
if you dont want tot evolve then atleast pput old recoil in, like wtf are you holding on to at this point
HAAALLLLP
Please move to #general
can you just tell me why their hasnt been jungle in the servers? i need answers and im not gonna get answers from plebs in the general chat
bumpp
Do that 👍🏻 please move to #general
can you just tell me why their hasnt been jungle in the servers? i need answers and im not gonna get answers from plebs in the general chat****
can you just tell me why their hasnt been jungle in the servers? i need answers and im not gonna get answers from plebs in the general chat
trash servers and bot mods
can you just tell me why their hasnt been jungle in the servers? i need answers and im not gonna get answers from plebs in the general chat
I don't know.
dont you fkn work heree?
what do you even do here TED?
Please move to #general
actuall no
So you want to speak to a manager because you didn’t get the map you wanted?
no i want to no why no maps have junglew
I want an answer to my fucking question you bot
No need to keep talking here @lone agate @twilit moon . Our team is trying some maps without jungle biome. We don't know how long they will keep it that way, when we get more information we will let you all know. Now please go to #general, this channel is for support only
bye
thats lame as fuck
i need support
you just leaving out a biome in vanilla?
rustoria is bouught ouut by BIG CLAN
keep sucking off the clans
!map
Hey, @twilit moon
To vote for a map, follow the instructions below:
- Head over to https://rustoria.co/maps and sign in with Steam
- You have 6 different map options to choose from per server
- Your map vote counts 2x by having VIP
Currently you can vote for the following servers:
- All our official servers (Main, Mondays, Medium, Long & Small)
- 2x Vanilla
To be notified when a map vote has started, please head over to #map-vote-roles and select a server.
none of the maps had a jungle you bots
stop gascoking my ass you bots
Just told you it's a test buddy, I am aware there's no jungle
was nnot putting zig in a test too?
and if the test passes are you gonna just keep leaving it out?
forever
stop calling it vanilla then
modded clan focused
Test 
getting funded by big isreal?
getting honey dicked by big pharma?
testing out leaving out a huge part of the game is nonsense you plebs?
this is worse than the 50/50 splpit in F1 rn
i will not be silenced!\
heres the answer to the test. Its lame AF and put it back in the game
doesnt look for your vanilla servers
do any of your servers have jungle in them? i will move
Thank you man, I will forward your feedback to the team 
Where should I write about a complaint about a player?
!report
Hey, @tender shard
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
here
in general chat
please move to general chat, im in the middle of something
can uu unban my friend
from disc
he wants to this joke
retro been banned for 4 years
free my dood
he wants to also add to this nonsense
Please move to #general
tatalplanetfail does crossfit
Please move to #general
My favorite interaction with rustoria support is when they say "i can comfortably say theyre not cheating". Meanwhile... guess who got game banned today, the person who was definetly not cheating, and the very experienced admin said they were legit 🙂 gotta love it. Keep letting these people ruin wipes
please stop testing on vanilla servers and give me back the jungle
then i will leave ted
please move to general chat
@twilit moon please move to general chat****
@lone agate
tomei ban nao sei o porque so entrei no wip peguei uma pedra e fui desconetado
chao kneeee mawww
please move to general chat @lone agate
f
i wouldnt be here blowing you up ted if yall didnt take away a whole biome
this is vanilla right?
The nazis did a test on the jews in the 1930s too TED
Please move to #general
@twilit moon is soo saddddd tTED he wont knnow how to recovers ffrom this, pleaseee TED free my man
What happened to EU Small?
NO NUGLE?
eu small down?
yh
Connection Attempt Failed
same thing
what is EAC client integrity violation?
now i got an excuse to cook some food finally
low pop dead
Is EU small dead or restarting?
<@&874995535881326632> US low pop down
what is EAC client integrity violation?
<@&874995535881326632> EU Small down
US Lowpop down
eu small bac on
NO JUNGLE?
You’ve already been answered. Please move to #general
@gurt Got em
Please move to #general
us low pop down?
nah im in]
please move to general chat
@tender kindle move to general chat please
Im better at this than you @cobalt jackal
@cobalt jackal HIRE @twilit moon
I got no answers but people actually go to general chat when i say it
he works for dole whip
@netanyahu please bring back the jungle to this god forsaken infidel server run by Pakistan!
oh so you dont tell him to go to general TED?!
@cobalt jackal bro im not affiliated with these guys but I agree with them. Why have we not gotten any jungle
wtf
this goy gets it
@cobalt jackal do u like ity
@cobalt jackal can you get me one of those? ^^^
is worse
If you won’t give me the jungle get me a motorbike
IM STUCK IN THE JUGY WITH NO WAY BACK
Please move to #general
this is general chat now TED
cheater
Hey, @fair zodiac
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
check sea long reports pls
!appeal
Hey, @cosmic verge
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
^
thank you
Hey, @dim oasis
To submit a report on Rustoria:
- Please use our support website. Include as much information as possible.
If you are banned; please make an appeal.
hoe long on response for dms about ban appels??
hey your test fucking sucks. you took out the jungle and these servers are still laggy AF
like im mid wipe and have done nothing and im just perm banned
how do you fuck that up @cobalt jackal ?
check k.d check my stats im just a normal player ??
they are just gonna tell you to fuck off logan, this server is a joke now
ig so, just random banned out of the blue for nothing
no respone no help
makes complete sense ig
I know the feeling bro, they took the jungle away from me
if im getting banned for nothing atleast refund my vip 😭
legit bought vip for wipe day just to waste 10 hours for a ban
they wont, they took away the jungle bro for testing
and shit is still laggy AF
they took your money and still cant afford good servers or good help
My duo got banned for a suspicious account and isnt cheating and theres no evidence hes cheating
can i please have my vip refunded
Im not playing solo
Yea and can i please have my jungle back
ill wait all night till i get a response of some sort <@&874995535881326632> <@&274971100184576010>
Sure, but no need to tag us for an appeal
ive already provided the link above
!refund
Hey, @flat sentinel
If you are having VIP issues, such as:
- Queue skip not working
- Never received your kits in-game
- VIP transfer (If you bought for the wrong server)
- Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)
Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.
Read it, also staying in VC is not going to to much
appeals are not handled in discord
"RJ Dowding Ltd has a strict refund/return policy. We very rarely hand out refunds or corrections"
btw can anyone help me... i just play again.. and i get kick in rustoria Sea long. " HIGH RISK ACCOUNT"
i mean you tell me
"rarely" still means it happends
!appeal
Hey, @halcyon oyster
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
Thank YOU
yeah im the 1% that gets it ig
rarely still imply's that its slin to none
10$ for 10 hours thrown down the drain cause random bans.
makes complete sense
HIGH RISK ACCOUNT consider as ban? on file a tickets?
if you have low hours, or a past account with a ban your cooked buddy
i dont have any another account only 1
hate to tell you, they wont unban and they simply DO NOT CARE.
gotta go with the punch's
We do care, or else we wouldnt let you appeal
rust 5k hours
i mean i stop playing rust for like a year
becuase i play ARC* but now i want to play again in rust
1st time incounter on "HIGH RISK ACCOUNT" even i google it.
i dont get any ban. or i dont have any alt accounts
thank you
ohh ok ok
!steamid
Hey, @halcyon oyster
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
Hey, @halcyon oyster
Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid
Welcome to Rustoria. The trendsetters of Rust. We're also home to some of the best Official Vanilla servers.
You should be able to join again
Thank you shenzyyy
Because the ban had nothing to do with him, in your case thats different 🙂
Maybe you should reply to your appeal instead of being noisy here
i would ive appeal didnt take a whole day out of my wipe, and if i was not banned out of the blue for zero reason 🙂
Can somebody check my ban appeal as well it’s been 4 days
It was already handled yesterday
let a kitten cry
Fenks
Shenzyy are you always this rude to patrons
wow
Rude? with that attitude and not being able to read
ur talking to a man who just had 10 hours along with 10 bucks stripped from him
this is real
you think i can read know your own game
I just smacked 4 hours of sulf
my eyes are gone you chud
hello trying to join rustoria servers but insta kicking me reason 'cheating' can u check it ? i'm sure i'm not doing any illegal stuff
<@&874995535881326632> <@&274971100184576010>
Can you stop deleting to re- tag
This is a support channel, tagging isn’t necessary at first place
Hey, @lofty patrol
To appeal your mute or ban on Rustoria, please use the following:
- The support website. Please include as much information as possible.
If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.
Note: The standard response time is 1-3 business days, but can be more or less based on the situation.
i alredy chech this website but it says 'BAN NOT FOUND' but i cant still join servers ?
Shenzy any way you can check whats happening with mine please been waiting all day and already missed full day of wipe
<@&274971100184576010> Hi can i please have some look at my support ticket
yea mate i clearly said that, the ban happened a month ago i wasnt aware because i was not playing that wipe, either way that wipe happened a month ago everyone who got asso banned is now playing except me because i assumed i would not be banned as i wasnt playing, all im asking is someone look into it properly as i was banned for just being authed, either way i know thats the rules and i understand, however i just realised it today and i shouldnt have to wait all day plus god knows how much longer when everyone who was actually playing that wipes ban is over and im still banned because i didnt put an appeal in , kind of stupid
Can u help Berch?
hello i am trying to join rustoria servers but get kicking for reason 'cheating' can u check it ? its maybe because i was using vpn <@&874995535881326632> <@&274971100184576010>
I responded to your ticket already, you should now be able to connect 
I understand your frustration, and your appeal will be reviewed. However, you can’t expect it to be processed immediately after submitting it, as the standard response time is 1–3 business days, though it may be more or less depending on the situation.
I appealed my unban, how long do I have to wait?
About 3 business days (can be more or less)
ok but my question is, im not arguing with the ban or anything, so i dont see the need for appeal? like the ban happened and its done , except now i have to wait longer , surely someone can take 5 min to see the situation and how long ago it was, and also see i was banned falsly,
i want to report an obvious cheater tripling me with revolver everythime and he has esp as well he is not getting banned
I’ve already spoken with an admin, and they confirmed that your ban wasn’t over yet and you’ll need to wait for a response to your appeal.
If you want to report a player, please do it here: https://rustoria.co/support/report
sir it get worst i get banned from the server
i get worst.. i get banned from the server "BANNED FROM SERVER" (Banned: High Risk Account )
@thorny dune hey, could you take a look at my support ticket please as I was falsely banned
@raven mist could you please review my support ticket as I have been falsely banned
1-3 days for tickets to be looked at
Как использовать клановый стол
Нажмите на значок «e» и создайте клан, затем удерживайте клавишу «e» на
игрок той же команды, и они будут добавлены в интерфейс клана.
randomly lost premium yet i have over $30 of items in my account, is this a rust issue or server issue?
Guys, I bought the VIP and took the day off from work to play on Rustoria, and now I can't log into the server. Can anyone look at the ticket?
yeah same got premium error kick from server on US long
same what do i do??
i just got kicked for required premuim but i was playing since start of wipe and i have over 2k $ worth in my acc
CAN A FUCJING ADMIN FIX MY GAME PLEASE?
must be a mass rust issue, its happening for a lot of people
the server i was on dropped 30 pop in a second
dude i was roaming my best kit fuckkkk
who else got dcd on long
WHY MY QUEUE IS NOT SAVING?!?! i got DISCONNECTED FROM QUEUE FOR 30 SECONDS AND NOW I NEED TO WAIT 2 MORE HOURS TO JOIN TO THE FCKING SERVER