support

[mint warren]

!vipissues

[glass olive]

Hey, @paper thunder

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[granite sundial]

@misty scroll is it possible to transfer a vip to another server? I accidentally bought it on the wrong server

[misty scroll]

Should be possible, if not transferring it then a refund at least, head over to #payment-support

[granite sundial]

Can you change me to another server?

[misty scroll]

If you submit a ticket in #payment-support it will be handled as soon as possible

[leaden stag]

how much queue is needed to expand the slots eu east?

[dire torrent]

can i please talk to an admin

it is important

[terse edge]

any admin on?

[dire torrent]

Would it be possible if i could ask you something?

[misty scroll]

Like I explained earlier, it adjusts automatically

[misty scroll]

What's up?

[misty scroll]

Hello

[dire torrent]

would it be possible in dms its private

[terse edge]

@misty scroll can u check my ticket pls i pay for vip and hez doesnt work

[misty scroll]

My DMs are open

[misty scroll]

A payment support ticket?

[terse edge]

payement ticket

[misty scroll]

They are reviewed as soon as possible

[terse edge]

every month its the same i pay and he doezsnt work...

[granite sundial]

@misty scroll How long will it take to review my support ticket?

[sturdy frigate]

@misty scroll hi, can i talk with you?

[misty scroll]

I'm not able to handle it, you'll need for one of the others to look into it for you

[misty scroll]

Which kind of ticket are we talking about?

[misty scroll]

Hello

[sturdy frigate]

Can I speak to you privately?

[misty scroll]

My DMs are open

[shy moat]

any admin i can talk to about a server ban?

[valid cedar]

Is there any update on when Rust Bot might be working again for the servers?

[misty scroll]

You can appeal here: https://rustoria.co/support

[proper current]

where can I see that my appeal has been reviewed?

[misty scroll]

Unsure at this moment, Rust+ doesn't always work, it's a known issue in Rust

[wraith kernel]

any mod?

[misty scroll]

You can check the status of your appeal on the website where you submitted it

[shy moat]

i've done that its been like 2 years :/

[misty scroll]

What's up?

[wraith kernel]

i dont cant send photo

i have ban for risky account

[misty scroll]

You simply need to appeal at https://rustoria.co/support

[wraith kernel]

is unbanneable?

you can check my stats

[misty scroll]

You need to appeal if you wish to have it removed

We don't take appeals through Discord

[proper current]

where can I find this on the website?

[misty scroll]

https://rustoria.co/support/appeals

[eager moat]

How quickly are such appeals resolved? I was blocked for VPN and I'm being raided and I can't do anything.

[wraith kernel]

I already created a ticket and explained everything.

[misty scroll]

Then you just need to wait for a reply

[misty scroll]

Appeals are typically 1-3 days, but can be faster or slower depending on the situation

[proper current]

why was I denied an appeal and told that I have a EAC, even though I don't? I can access all servers except yours

[shy moat]

why have i been denied an appeal for someone hacking my account and cheating on it on au premium

[wraith kernel]

Do they usually take a long time?

[misty scroll]

I'll reopen your appeal for you

[misty scroll]

Like I said above, typically 1-3 days

[wraith kernel]

really?

I've been playing since the wipe started in BR Long and they'd ruin the wipe for me.

If I go to the Discord support channel, will I get immediate assistance?

[misty scroll]

No, we don't take appeals through Discord

[proper current]

I don't have to do anything, just wait?

[wraith kernel]

It makes no sense to ban based on suspicions and then take 3 days to respond to the ticket.

[misty scroll]

Correct

[wraith kernel]

If you want, you can check my PC right now and scan everything. I can also show you my old account, which has trade ban; that's why I switched accounts.

[misty scroll]

If you want a fair and thorough review of your situation, you need to wait

[wraith kernel]

I've been playing the wipe for over 12 hours hoping to get banned on suspicion and not have to wait 3 days for a ticket response.

[wraith kernel]

How long? Because the wipe doesn't last 3 days; after 3 days the server is already dead.

[misty scroll]

Typically 1-3 days, like I said

[wraith kernel]

bro check my stats Kills
108
Deaths
46

[lyric gate]

cuántas veces te lo van a decir

[misty scroll]

I can also flip a coin to decide the outcome for you right now if you'd like, but I'd prefer you actually have your situation looked into so the decision will be fair

[wraith kernel]

its normal stats

[proper current]

I would like to inform you that I was banned for having a high-risk account, and I was denied an appeal. I really want to log in and play on the best server.

[misty scroll]

Why did you send this? I already replied to your previous message and said the appeal will be re-opened

[wraith kernel]

I need you to review this now because I've been playing the wipe for 12 hours straight and it seems unfair because I have normal stats and I can also provide my previous account which has no VAC bans or anything.

[misty scroll]

In the nicest way possible, your appeal is no more important than anyone else's appeal. If you wish for a fair review, you need to wait. Like everyone else.

[shy moat]

@misty scroll can my appeal be reopened? or unbanned? it's been 3 years.

[wraith kernel]

It's unacceptable that a high-performance server like Rustoria takes so long to respond, especially knowing it's the first day of a monthly .

[steep crest]

Hello. I haven't played Rust for a long time, and today I tried to log in to the server, but I was kicked for being a cheater. I've never been banned on your servers, and I haven't logged in to the game for a long time. Please check the information about my account.

[misty scroll]

No, cheating bans are permanent

[misty scroll]

Feel free to look at any other kind of customer service and gauge the average response time, even 3 days is very fast in that regard.

[misty scroll]

You can appeal at https://rustoria.co/support

[wraith kernel]

lol

gg wipe

[naive osprey]

Please expand the slots on EU long

[hollow thicket]

blatant cheater us main please ban

[misty scroll]

Please report through https://rustoria.co/support

[naive osprey]

Please expand the slots on EU long

Please expand the slots on EU long

[misty scroll]

Slots adjust automatically

[hollow thicket]

I reported

[naive osprey]

There are 300 queues and 500 slots, bro.

Please expand the slots on EU long

[fading carbon]

How do I report a wrongful ban?

[misty scroll]

You can appeal on https://rustoria.co/support

[naive osprey]

Please expand the slots on EU long

[misty scroll]

Stop spamming it

[hollow thicket]

He has a huge team cheating on main lol, please ban them all

[fading carbon]

How do I report it for a friend of mine

[naive osprey]

pleas

e

[misty scroll]

You can't, only the person who's banned can submit an appeal

[hollow thicket]

Schaadt, if you are spectating him ill go fight him he is blatant

[misty scroll]

If you reported through our website it'll be looked into ASAP

[slim lava]

Review the complaint 2d362d

[rustic shale]

Guys our neighbors was cheating and they get banned we don’t know about it. But bunned full our team
What can I do ?

[polar flume]

!appeal

[glass olive]

Hey, @rustic shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vital kiln]

@misty scroll

[urban stag]

<@&874995535881326632> yo, why on long sorver only 500 max players?

[hollow thicket]

YES, thanks admin

[urban stag]

and why rust+ didnt work?

[drifting stone]

why is eu long only 500 pop max

[vital kiln]

<@&874995535881326632>

Really sorry to bother you, but I encountered cheaters in the game and cannot report them on the official website.

[urban stag]

bro, just use f7 in game and admins take your ticket

[vital kiln]

OK\

[frosty spruce]

I’ve been standing in this fucking queue since 12 in the morning. When I joined the queue at 12 there were 100 people ahead of me, and I’m still standing here now I’ve got 10 people left. They’re not expanding the server at all. Their monthly server apparently only has 500 slots max. This is such bullshit.

[violet ruin]

!slots

[glass olive]

Hey, @frosty spruce

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[violet ruin]

why can't you make a ticket on the website?

[violet ruin]

please read what the bot said 1 message above this ^

[vital kiln]

Woah, slow down
You are not authorized to create a ticket. If you believe this is an error, please contact management.

This is a prompt

[violet ruin]

will forward to staff, thank you for reporting this to me!

[vital kiln]

Thank you

[vital kiln]

Thank you very much

[violet ruin]

F7 report them for now
if you haven't done it yet

[feral berry]

Hello, I just got banned for high risk account, what does that mean?

[balmy cypress]

?appeal

[glass olive]

Hey, @feral berry

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

means we see your account as high risk of cheating/evading ect

[feral berry]

Okay

[vital kiln]

ok

[feral berry]

How do I link my discord to rustoria?

nvm i did it

[zealous wharf]

Buen dia, intente cargar un ticket por lo ocurrido con mi cuenta y me da el msj de que no tengo permisos para enviar un ticket. Necesito ayuda por favor!

[lyric gate]

te re van a entender che

[zealous wharf]

Responden

[rustic shale]

admins how quick ticket get checked ?

[lyric gate]

si vos decís

[nocturne finch]

@green barn can't swim with diving fins

can't swim to ocean

its so buggy

<@&274971100184576010> can't swim to ocean its so buggy please fix

[raven mist]

FP bug

will most likely be fixed soon

[slow gorge]

why us main take so much time to restart

[nocturne finch]

faster please

[mint warren]

usually 10-15 minutes

[viscid snow]

algun admin habla español o portugues? no juego hace 1 año y quise entrar a jugar pero me sale Ban Evasion <@&274971100184576010>

[jagged anchor]

guys pls check Appeal #2f663b you do mistake ban

[pine cairn]

also check Appeal #33392e thanks

[gleaming compass]

@misty scroll

[bronze fable]

please up slots on ristoria eu long

please make more slots on rustoria eu long!

[cerulean knoll]

can an admin help as ive been charger 3x for vip

please

[wraith kernel]

any admin?

i need help

[glacial fossil]

i restared my computer only take like 3 min and when i logged back in i need to sit in queue

[thorny dune]

You can go to our website and submit an appeal https://rustoria.co/support/appeals, we'll check it as soon as possible

[wraith kernel]

I already submitted a ticket, but they say it takes 3 days to respond, and yesterday was wipe day.

[gloomy flint]

please make more slots on rustoria eu East long!

[fierce cape]

its 2 min q protection not 3

[vital kiln]

How to send pictures in a channel?

[gusty radish]

RUSTORIA EU EAST LONG LAGING

[mint warren]

!slots

[glass olive]

Hey, @gloomy flint

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[hallow hinge]

Не работает VIP , помогите, тикет создал

VIP isn't working, please help. There's a 300-person queue.

[keen cliff]

I’m trying to unlock the high caliber revolver in the level 2 branch, but it won’t let me.

[hallow hinge]

Why isn't anyone helping? It's been 30 minutes since I created the ticket. I even checked on the website; VIP is active and paid. Please help. It's the second day of the wipe, so it's really important not to miss anything.

[violet ruin]

hey, please make a ticket in #payment-support

we'll get to you as fast as we can

[hallow hinge]

I have already created

[plain nacelle]

can someone pls help is there 5 minute thing where you can leave the server when u joined and get back without queue in 5 minutes?

[burnt ferry]

do admins have demo files from past wipes?

[misty thicket]

High risk account

[tiny zodiac]

is the rust+ app disabled this wipe? both my friend and I cant connect to the server on it

[misty scroll]

2 minute grace period

[misty scroll]

Why are you asking?

[misty scroll]

Which server are you having issues on?

[tiny zodiac]

us main

[misty scroll]

I'll have it forwarded, thanks

[tiny zodiac]

Let’s you pair server but then just won’t connect, get this error-same for me and my other friend, works on non rustoria servers tho

i dm'd you a screenshot, wont let me post it here

[misty scroll]

Perfect, thank you

Unsure if there's anything we can do at the moment, Rust+ is very wonky, but having someone look into of course

[plain nacelle]

no its not

i just restart rust in 1 minute and i got queue

can i make ticket because of that ?

i dont wanna stand again 3 hours in queue because u said there IS 2 minute grace period

[raven mist]

There is, if u didnt get it you were simply to late

[plain nacelle]

u can look my battlemetrics connection

it was only 1 minute when i disconnected of server and connected

[weak bay]

Hi, I got a High Risk Account, but I played this wipe so badly.

I just don't understand why

[misty scroll]

You can appeal here: https://rustoria.co/support

[weak bay]

@misty scrollI created it, but you're taking a long time to respond. I'm just really curious why there's such a ban.

[misty scroll]

The reason is pretty self-explanatory, just an account that was deemed to be high risk

[weak bay]

There's just a wipe going on right now, and I took a vacation to play as much as possible.@misty scroll

[weak bay]

It turns out it won't be possible to unblock?

[misty scroll]

I don't know, I haven't looked into your situation, that's what the appeals are for

[weak bay]

So how long will it last then?@misty scroll

[misty scroll]

Appeals are typically 1-3 days

[tiny zodiac]

copy, thank you!

[smoky igloo]

there seems to be a diving fins glitch still everytime i use them i rubber band its only seea medium every other server is okay

[misty scroll]

Should be fixed upon next server restart

[smoky igloo]

👍

[misty scroll]

It was initially broken with the update, but Facepunch released a fix, it'll be applied on restart

Should be fixed on everything but SEA 😄

[tiny zodiac]

is there a set time the server reboots or naw

[smoky igloo]

oh wow

[misty scroll]

Yes, you can see those in #server-info for the different regions

[tiny zodiac]

[clever arrow]

can you check my ticket

#27bc9b

[frozen coyote]

rust app isnt connecting to us long

[tiny zodiac]

same with us main

[frozen coyote]

works for another server

[tiny zodiac]

seems to be only an issue w/ rustoria servers, i reported main here earlier

[gusty radish]

DEAL WITH THE SERVER LAGS !RUSTORIA EU EAST LONG

[median blade]

Can you unban me from the premium store again? This error keeps coming up.

I can pass the cheat check. There are no cheats.

[mint warren]

what reason does it show you when logging into the server?

[median blade]

cheating

I don't have cheats, I'm clean, and I use a translator because I'm Russian.

[autumn imp]

yesterday I got a ticket due to the following problem that when I enter it takes me out of the game through cheatin, today the same thing happens again I can't enter the BR log server I get cheating again yesterday they solved it for me and I can play calmly now again it can't play (I want to know if the solution exists or every day I will have to make a ticket

no me deja crear el ticket

[mint warren]

!appealru

[glass olive]

Привет, @median blade

Для обжалования бана или мута, пожалуйста пройдите по ссылке и подайте апелляцию на: https://rustoria.co/support/appeal

Если ваш Discord привязан к учетной записи на https://rustoria.co/link вы получите уведомление от бота, посредством личного сообщения.
Если нет, вам придется проверять статус апелляции на сайте.

Апелляции рассматриваются в порядке очереди.
Заметка: Среднее время ожидания ответа 1-3 дня, но время может измениться в зависимости от загруженности персонала.

[median blade]

Done

[tidal edge]

Hello, I am creating this ticket because I was banned from the Rustoria BR Main server for “highly suspicious account,” and I honestly do not understand the reason for it.

I checked the Rustoria Discord and noticed that this has happened to other players as well. I believe it might be because of my aim, since I play Valorant at a professional level and I have many hours of FPS experience.

I want to make it clear that I have never used cheats or any kind of unfair software. I am completely willing to cooperate with the staff if needed. If you want to review my PC or check anything on my end, you are fully within your rights to do so.

I went to the Rustoria website to create a ticket, but it says that I cannot create one. I would really appreciate a solution or guidance on how I can properly appeal this ban.

My only goal with this ticket is to clarify the situation and resolve this misunderstanding. Thank you for your time.

@misty scroll

[shy remnant]

!appeal

[glass olive]

Hey, @tidal edge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[autumn imp]

yesterday I got a ticket due to the following problem that when I enter it takes me out of the game through cheatin, today the same thing happens again I can't enter the BR log server I get cheating again yesterday they solved it for me and I can play calmly now again it can't play (I want to know if the solution exists or every day I will have to make a ticket
Editar
Reenviar
Más
[16:32]viernes, 6 de marzo de 2026 16:32
no me deja crear el ticket}

[tidal edge]

@glass olive me podrias hablar en español porfavor

[shy remnant]

!appealES

[glass olive]

Oye, @tidal edge

Para apelar su ban o mute, por favor siga este enlace para enviar una apelación: https://rustoria.co/support/appeal

Si usted ha linkeado su Discord en https://rustoria.co/link recibirá una respuesta de parte de nuestro bot por DM.
De lo contrario, tendrá que revisitar el sitio donde apeló para chequear su estatus.

Una vez que haya enviado su apelación, un administrador la revisará tan pronto como pueda.
Nota: Los tiempos de respuesta estándar son de 1 a 3 días hábiles, pero pueden ser más o menos según la situación.

[burnt ferry]

for a youtube video cinematics

[tidal edge]

graciaaas

[devout socket]

!appeal

[glass olive]

Hey, @devout socket

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shadow compass]

!appeal

[glass olive]

Hey, @shadow compass

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[true ridge]

Im Having a problem related to workbench, I have the scraps. and i have the path to High Caliber Revolver, but when I click unlock, its not unlocking, nothing happens. The unlock button is green aswell. Ive tried unlocking another item but they work. Im playing at Rustoria Sea Main

[sage hemlock]

/report

[glass olive]

Hey, @sage hemlock

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[autumn roost]

what is boost rewards

[coarse thicket]

!boost

[glass olive]

Hey, @autumn roost

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[sonic falcon]

would u guys like to answer my ticket ive waited 2 hours???

[coarse thicket]

ban appeal?

[sonic falcon]

no vip

not working

[coarse thicket]

you have to wait for luke

[fading mango]

HELLO????
76561199037369130
on rustoria eu long HE IS INVINSABLE IN THE WATER

[sonic falcon]

i have been waiting to play for 3 hours and bought vip its crazy

how no response

[coarse thicket]

@balmy cypress

[limber whale]

is server down

wont let me connect

[stable slate]

refund

[coarse thicket]

which server?

[stable slate]

@misty scroll

<@&371386520285872128> <@&393554009799000064>

[limber whale]

eu 2x monthly main

[drifting herald]

What do you need?

[stable slate]

someone to look at my ticket eu-7011

[drifting herald]

If its payment support, only a few people can look at them, that is not me, just be patient until you recieve a response

[stable slate]

i just want a refund cos i only got vip an hour ago

and everyone has rage quit bcos the shit ass lag 24/7

[vocal sigil]

any admin online ?

[dull flume]

@drifting herald can i play if i have a 300 day gb

[frozen coyote]

rust app still not working with US long

[fierce river]

Eu long is broken

[edgy slate]

Rustoria eu medium id log 76561199766463742 . Clean cheats.

[fierce river]

Anyone need any bases scanned on EU long?

[north crest]

woah

[fierce river]

You can see through bases people are invisible

[north crest]

I blame @raven bison

[serene salmon]

SERVERS ARE BROKEN PLEASE RESTART

[fierce river]

@serversareburning

[serene salmon]

<@&274971100184576010> ALL Players are invisible and I am being spawned inside walls

[ocean thistle]

Thanks for reporting the issue. I've forwarded it along to our team.

EU Long?

[serene salmon]

EU MAIN

[ocean thistle]

Will forward

[north crest]

eu long as well?

[fierce river]

yes its eu

[lone terrace]

i cant join server

pls restart

[signal crane]

76561199237377250
Player is cheating on EU MAIN

[dull flume]

can i play if i have a 300 day gb

[bright drum]

Hi, I was kicked from the game while playing and told to join Discord. What should I do?

[ocean thistle]

Are you Yohara?

[bright drum]

Yes

[ocean thistle]

Are you aware of our rules regarding real world trading?

[bright drum]

No

sorry

[ocean thistle]

Please read over our rules https://rustoria.co/rules/vanilla

[proper current]

Support help me, another support said that it would update my epilation, but nothing changed on the website. What should I do?

[bright drum]

Ty, Can I log back into the server?

[ocean thistle]

Not yet

Do you understand if you do this again then you will be permanently banned? Do you accept this condition?

[late aurora]

Rollback EU long and fix it

[bright drum]

Yes

[ocean thistle]

Actually

[dull flume]

@ocean thistle how can i make a ticket

[errant island]

eu long is fully broken pls restart

[ocean thistle]

Take a look at our rules regarding game banned alts too

[echo reef]

My friend can’t connect to the server after rejoining; it says “invalid packet client ready.” (He can connect to other servers and projects.)
Also, for some reason, he’s blocked on this Discord.
Discord - _de1k_
STEAMID - 76561198781131407

[ocean thistle]

You're not welcomed here.

[bright drum]

Can I talk about this? All the servers are saying the same thing. I don't have another account.

[barren oasis]

@ocean thistle whats the server policy on people auto clicking in outpost ? Is it allowed or is it bannable ?

[ocean thistle]

You may make an appeal.

[fair orbit]

Also getting "invalid packet client ready" EU Main

[bright drum]

What exactly do I need to do? What do I need to fix?

[fair orbit]

Had stuck random players standing around, invisible players and invisible objects so i restarted, now i cannot get in

[errant island]

im ak dying to invis nailguns

[late aurora]

@ocean thistle can you update about eu long???

[west mica]

invalid packet client ready issue is being looked into

[ocean thistle]

!appeal

[glass olive]

Hey, @bright drum

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy cypress]

Hi, we are looking into it

give us a little time

[late aurora]

thanks luke

[limber shoal]

can u open more slots on EU long?

[balmy cypress]

no

[grizzled bramble]

why no

[shy remnant]

!slots

[glass olive]

Hey, @grizzled bramble

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[balmy cypress]

because

[grizzled bramble]

161 queued ))))))))))))))

[limber shoal]

wait 6 hours for one login

[grizzled bramble]

50 slots u can open))

[errant island]

yo luke can u take down long

[limber shoal]

just open 50-100 slots

[shy remnant]

The entire goal of a queue is to wait

[balmy cypress]

on it g

unplugging as we speak

[bright drum]

I keep experiencing this problem. Can you help me privately on how to solve it? I really don't know what to do. What is avoiding the ban? Can you inform me? My Steam account is 2 years old.

[ocean thistle]

🔌

[late aurora]

is rollback possible for long?

[bright drum]

Please don't redirect me to a bot.

[grizzled bramble]

oke why open slots on eu east long pop 624 and queued 68 and eu long pop 500 and queued 161)

nice work brothers

[ocean thistle]

You may submit an appeal and include any additional information there. We do not take appeals on Discord.

[balmy cypress]

thank you

[shy remnant]

!slots

[glass olive]

Hey, @grizzled bramble

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[limber shoal]

what's the problem with opening at least 50-100 slots like they did on the main?

[shy remnant]

Please read the message

[barren oasis]

admins/staff, whats the server policy on people auto clicking in outpost ? Is it allowed or is it bannable ?

[shy remnant]

Entirely

[errant island]

just hvd three invis p2s

[grizzled bramble]

ye i see u have role money man + u loot passive income from buying queued i see how u work good luck

[bright drum]

Hai Why did I get banned? I really didn't do anything 🙁

[shy remnant]

https://files.rustoria.co/xpiwel/aDfRaG2zAj.png

Highlighted the most important parts just in-case

[late aurora]

@shy remnant is rollback a possible solution for EU Long?

[shy remnant]

If any rollback is planned, it'll be announced, but note that is is very unlikely to intentionally rollback a server

[late aurora]

ok thank you

[fair orbit]

Any idea when it might be resolved?

[limber shoal]

why did they open slots on EU East Long slots when the pop is 60 there and the EU Long is 160?

[errant island]

its automatic not manual tard

[shy remnant]

It is automatic based on the server performance and intended playstyle

[rare gust]

абориген ебаный

[rare gust]

sloti otkroy алабай(извини) пожалуйстааа Заебался Нас задмпали пацыки nas zadipali pomogite pojalysta молю я заебался за два дня НИХУИЩА У НАС НЕТУ

[eager wagon]

when rustoria long on?

[coarse thicket]

which region?

[eager wagon]

eu

[glass forge]

admin help me

[coarse thicket]

it is online

[ornate kayak]

where server rustoria eu long?

[teal jay]

its down

[coarse thicket]

nevermind, it went down just now

the admins are aware of it

[glass forge]

76561198728961298 unbanned me pls

[rare gust]

иди кофейка мне сделай

[glass olive]

Hey, @glass forge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[coarse thicket]

!appeal

[glass olive]

Hey, @glass forge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[silver ravine]

why is Eu long dont work?

[coarse thicket]

its working now

[silver ravine]

okay thank you

[proper current]

Hello can you help

[ocean thistle]

Yeah, you're not welcomed to play on our servers.

Good luck elsewhere.

[proper current]

I need help, I've been banned for no reason

[ocean thistle]

You and I both know that is a lie. Either way you have too many recent game bans to play on our servers. They're like a day old. Good luck on another server

[dull nebula]

i just submitted a ticket how long does it usually take for a cheater to get banned?

[frozen coyote]

rust app broken all wipe on us long

server offline

[leaden tulip]

Is the rust app disabled on us long?

[frozen coyote]

app can't connect to US long

all day, but other servers work

[timid shuttle]

can you help me, my card won't open when I log in to the server, I tried to download the map via the console, it says there is no file on the site, where can I download the map from?

[somber solar]

i made a ticket about a hour ago, cant play long high risk account. Played all day yesterday on the server even bought vip, nd the 15 dollars worth of skins. can ANYONE GET ME IN PLZZZZZ

[coarse thicket]

appeals can take a day to 3 days, please be patient

[somber solar]

CAN I GE T MY MONEY BACK THEN, THATS INSANE!

[toxic shard]

ban evading over and over won't get you anywhere

[somber solar]

I sold my acount a year ago, just built my computer Ive never been banned

on any game/server

[toxic shard]

your just aknowledged breaking the steam TOS

selling steam accounts is against the steam TOS, you got gamebanned on one of your accounts, what ever you did with this account is irrelevant

[leaden tulip]

@toxic shard Is the rust app broken on us long, or is it intentional?

[toxic shard]

Not intentionnal but people are aware of it and looking into it

[somber solar]

so no way around it?? im not cheating i payed for vip and skins just to play

[toxic shard]

no

this will follow you forever

[somber solar]

Can i get a refund on the vip??

[toxic shard]

you can ask for it in #payment-support we admins can't respond to this question

but since you are ban evading over and over ... dunno how it will handled

[somber solar]

bruh. curious how was I able to play all day yesterday without getting banned/ kicked now im getting kicked??

[stuck girder]

@toxic shard can u check eu monday kundkj6161 new acc 0 friend full new acc full cheating plz is getting banned on another acc 3 hours ago

[mystic flame]

MY APPEAL GOT APPROVED WHY CANT I JOIN THE SERVER BUT MY TEAM CAN

<@&874995535881326632>

[stuck girder]

bro plz check my ticket this guys full ragging

<@&274971100184576010>

[sage shard]

it says im banned for cheating on rustoria right now and lets put it this way im to shit to be cheating so can i get some help

ive been banned before on this same account and it banned me for cheating but i had high ping

[fading mango]

Why rust+ not working?

[sage shard]

i need a admin im false banned right now

[leaden tulip]

@raven bison fix rust plus

[burnt ferry]

can anyone talk to me about demo files if possible, i would like one for a youtube video i am editing : )

[iron onyx]

!appeal

[glass olive]

Hey, @iron onyx

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[iron onyx]

can some1 check this please. Appeal #98f1c1

[mystic flame]

<@&874995535881326632> PLEASE HELP MY APPEAL WAS APPROVED BUT I CANT PLAY IN US MAIN

[frozen plume]

CAN SOMEONE HELP IN SUPPORT

[solemn glen]

Can an admin pm me regarding cheaters?

[naive ember]

fix the tunnel dwellers on us long, this shit is annoying asf

[fiery quail]

!appeal

[glass olive]

Hey, @fiery quail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mellow salmon]

Is the administrator online?

[smoky igloo]

why hasnt sea long been restarted. its been 1 hour past?

[mellow salmon]

Appeal

!appeal

[glass olive]

Hey, @mellow salmon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[reef kayak]

Hi, is there an eta when the rustplus bot will work with the rustoria servers again?

[sharp delta]

please fix rust +

i cant do turrets with smart switch

@lyric basalt

its only rustoria servers that rust+ doesnt work

[crimson venture]

FIX RUST+ PLS

[near halo]

any admin here

[wanton hound]

No they ban people for association with cheaters by accident so they don’t care about there members

[crimson venture]

ANY ADMIN HERE?

[wispy dirge]

How long did you wait before trying to join after the appeal was accepted?

[lament crystal]

Any admin online

[wispy dirge]

?report

[glass olive]

Hey, @naive ember

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[silk walrus]

hi. how minutes does it take for SEA medium's scheduled restart?

[coarse thicket]

5 to 10 minutes

[silk walrus]

thank you!

[wispy dirge]

About 15 min for it to fully come back online to connect to, sometimes a little longer if there are a lot of bases etc

[pure sorrel]

whats up with this lag on br long

[sturdy seal]

hi, rust+ for raid alarms doesn't work on eu long but works on eu long east

need raid alarm to not get offlined 🥲 🙏

[naive ember]

2 much work, just fix the dwellers

[jade fulcrum]

Whats is happening with "BR Long" server ??

[tiny zodiac]

the app is broken on multiple rustoria servers, the admins are aware and working on a fix -- it has been broken on some servers since wipe started

[jade fulcrum]

ok, thank you

[glad monolith]

okay i need some help i am having the weirdest bug, i am slower in the water than my teamate and we have 2 different tech trees i just lost 2 AK kits because of this does anyone know the issue

[wispy dirge]

Do they have flippers?

[glad monolith]

we both have flippers on

kits are exactly the same hes like 40-50% faster than me

[leaden cobalt]

hold shift

[glad monolith]

i know

its a bug i literally thought they nerfed scuba speed yesterday and just found out im just slower today

[leaden cobalt]

fat chud bug

fiz br long ive been stuck in the same sp[ot for 15 mins

[boreal vale]

fix the server

[forest ember]

I got muted for saying someone is offline raiding

[jade fulcrum]

same here.

[tidal badger]

any admins

[lone hatch]

i need to talk to an admin about a ban please

[sharp delta]

when is rust + going to work again???

[sharp delta]

no server are broken btw just rustoria

ive went on multiple diff servers and all work fine

[tiny zodiac]

yup, probably a port issue or something that will require a restart to fix at minimum

which means it wont be fixed till at least tomorrow at 7am PST for the US servers

[pine cairn]

admin check Appeal #33392e pls

[tidal edge]

necesito ayuda con mi ticket

@glass olive

[woeful wigeon]

Rust++ not working anymore on rustoria?

[tired sandal]

When i try log in, the server kicks me out and says “cheats.” I wanted to write a ticket, but the website writes I don't have a ban.

can smb help me?

i have never used cheats

and i cant connect all rustoria's servers

[bitter otter]

Hi, I was recently banned for “Cheating” but I don’t use any cheats or third-party software. I was playing on US Long Premium and switched to BR Long, and shortly after joining I got kicked and banned. I already submitted a ticket — could someone please review my case? I believe it might be a false positive. Thanks. Appeal #3ddca2

[cosmic pebble]

The same thing happened to me. I was playing Rustoria BR, I signed up for premium to access the server and got banned as soon as I logged in. I'm new to Rust, I believe it was a false positive as well.

[odd relic]

cant modify my boat even if im in a good area

bug

[dense ridge]

hello team

why am i banned

[odd relic]

I have a problem moderator

litterally cant modify my boat anywhere

[vivid hearth]

do i open tickets somehwere _

[dense ridge]

@everyone

@echo venture

we are waiting for support.

[hollow thicket]

The boys are waiting for support.

[tired sandal]

i got ban but i cant open ticket

[wanton stump]

!appeal

[glass olive]

Hey, @dense ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[whole tartan]

i dont know how i got banned and my appeal got denied for playing with cheater i have not played rust in a while and would like to play again

[desert plank]

76561199528045040 ЧИТЕР АДМИНЫЫЫЫ

[whole tartan]

i have don`t know when or how i got banned

[wanton stump]

if your appeal got denied there is nothing you can do,You can play other servers.

[wanton stump]

!appeal

[glass olive]

Hey, @whole tartan

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[whole tartan]

it says i already sumited an apleal

@wanton stump i am banned from all rustoria servers?

[desert plank]

<@&274971100184576010>

76561199528045040 SOFT

ПОМОГИТЕ

[whole tartan]

???

[night sundial]

I can no longer modify my boat. The admin must have done something that broke it. I’m playing on the SEA Medium server???

[desert plank]

алоооооооооооо

демка есть он с пауком лазиет

[sly ore]

i know i just opened the ticket but is there any admin who could ban this cheater before he gonna raid me? #4efe81

[tiny adder]

I cant edit my boat

is there any admin that could help me?

rustoria eu long

<@&274971100184576010>

[pure sorrel]

we do i need to ban someone on br long

[prime thunder]

!ticket

[glass olive]

Hey, @desert plank

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[prime thunder]

!report

[glass olive]

Hey, @pure sorrel

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[pure sorrel]

how long will it take for this guy to get ban

[wispy dirge]

Did you also F7 report?

[pure sorrel]

yes

[wispy dirge]

Just gotta give the admins time to do their thing.

[ivory canopy]

Hey admins my friend was banned from your servers I am not sure why but please can you take a look and maybe unban him his steam name is Down fu panda and this is a link to his steam profile https://steamcommunity.com/profiles/76561199050044051/ please take a look if there is anything you can do would be appreciated thanks

[wanton stump]

yeah you cant play rustoria servers anymore because your appeal denied

[pine cairn]

admins check Appeal #33392e pls

[mint warren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation

[sharp delta]

gotta love when admins ignore the rust+ issue

[thin quiver]

can you investigate the lag issue on rustoria US long please

[prime thunder]

All good or still laggy?

[prime thunder]

!report

[glass olive]

Hey, @errant sparrow

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[inland goblet]

я купил випку но она не приходит на сервер почему это произашло

[tawny barn]

yo mods bro do sum on toria long bro like come on

FIO bruh

[spring current]

Is rustoria EU EAST LONG lagged out?

[opaque snow]

<@&874995535881326632>

Please respond to me, 6 hour cheater railing a server

[thorny dune]

Have you made a ticket on our website?

[tawny barn]

<@&874995535881326632> lock in

[opaque snow]

@thorny dune #a66dfb

[thorny dune]

Ahh yes, I see it. We'll get to it as soon as possible

[sage shard]

6 hours on rust dude

[torn hollow]

@thorny dune my electricty is bugged do yk why

[thorny dune]

How do you mean bugged? Not working at all, slow or?

[torn hollow]

not working at all my battery has power and i put it to the branch and it doesnt get power

[sharp delta]

not working at all

[torn hollow]

its not just me in chat there another ppl aswell

[sharp delta]

first rust + and now electricty

you have to be fisting me

[thorny dune]

Which server is this on? I'll come take a look

[torn hollow]

rustoria us long

[sharp delta]

rustoria us long

[errant sparrow]

Убивает меня на краю карты, не имея никакой информации, подплыл, чтобы убить меня.

Kills me at the edge of the map, without any information, swam up to kill me.

[thorny dune]

Please make a ticket https://rustoria.co/support and we will check

[torn hollow]

berch u checking it out?

[opaque snow]

What's the wait time for a ticket rn?

[sharp delta]

eta on the fix on electricty?

[thorny dune]

Bear with me, getting pinged in more channels than I can keep up with while trying to cheaters!

I'll ping you as soon as I have an update

[sharp delta]

ok thank u

[timber heath]

My friend bought a vip, but he's in line. Why isn't there a vip?

[thorny dune]

Please ask your friend to make a #payment-support ticket so we can check and fix this for them

[torn hollow]

w admin lmao

[thorny dune]

Electric should be returning to normal @sharp delta @torn hollow

[torn hollow]

ty

[sharp delta]

thank u

goat of toria

[thorny dune]

[sharp delta]

also do you think next server restart the rust+ will work?

[thorny dune]

Seems to have been some consistent issues with Rust+ since forced, hopefully okay at restart but I don't want to promise anything yet

[lime seal]

Why you dont up slots on the eu long

[sick ingot]

wht tf did i get banned for high risk acc

like am i too good

[upbeat sequoia]

I was banned for no reason. How can I appeal?

[sick ingot]

RUSTORIA NEEDS NEW ADMINS

[mint warren]

!appeal

[glass olive]

Hey, @upbeat sequoia

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mint warren]

!slots

[glass olive]

Hey, @lime seal

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[ocean thistle]

Your account was deemed too risky to play on our servers. If you disagree with this reason then you may file an appeal on our website here https://rustoria.co/support/appeal. I highly recommend you be truthful and cooperative in this entire process as we're able to verify information. Best of luck.

[mint warren]

Have you created an appeal for unban?

[ocean thistle]

Congrats on the new role

[mint warren]

Thanks Hai

And what is the status of your appeal?

Your appeal must have a status that indicates whether your appeal has been approved or not

You can check the status of your appeal on the website

Then your appeal is still under consideration

high risk means: that the staff team is seeing your account as a possible risk for cheating

You still need to wait for a response to your appeal

Note: The standard response time is 1-3 business days, but can be more or less based on the situation

[winged mirage]

Also got high risk account although never cheated in any game, banned second day of wipe ruining it basically. Is there any comp for wrongfully banning people?

[violet ruin]

!appeal

[glass olive]

Hey, @winged mirage

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[winged mirage]

I appealed already, thanks

[final nexus]

can any admins on rustoria long us premium grab an item that glitched under a building, I threw it against the building to hide it and it just rolled under

[ocean thistle]

Sorry we cannot help you.

[final nexus]

damn

[rich silo]

Why did I get kicked out by Unresponsive after restarting the queue?

[vital aurora]

my vip is gone what the heck?

[ocean thistle]

I can take a quick look if you're able to provide your steamid. Other wise #payment-support will be the best route.

[stable shuttle]

i have video proof of a cheater

can i get somebody to explain the situation to and get this resolved. We have multiple povs

[violet ruin]

!steamid

[glass olive]

Hey, @vital aurora

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[violet ruin]

!report

[glass olive]

Hey, @stable shuttle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[stable shuttle]

i cannot upload a video

[violet ruin]

use streamable.com

[supple sky]

eu-7005-refundrq plz waiting anwser since yesterday

[vapid sierra]

Problem with vip

[worn echo]

Ticket #6d3188

Admins please check asap 🙏
EU East Long

[coarse thicket]

!vipissue

[glass olive]

Hey, @vapid sierra

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[flat zealot]

On EU long there are some electricity issues my branches arent working

[worn echo]

Can an admin help please

[crude shore]

how to get a vpn white list

[mint warren]

Rustoria does not have a whitelist

[crude shore]

I GOT a failed steam aut when joining with a vpn

[dusk wigeon]

i recive a message to come a discord hal, i just w8 on discord channel waiting for support?

[ocean thistle]

!steamid

[glass olive]

Hey, @dusk wigeon

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[ocean thistle]

!steamid @drowsy jay

[glass olive]

Hey, @drowsy jay

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dusk wigeon]

76561198979665817

[drowsy jay]

76561198141599636

[ocean thistle]

You're not banned

[granite sedge]

76561198308840841

[dusk wigeon]

yes, @ocean thistle Ls is, but he dont speak engllish, i need help him

[ocean thistle]

!appeal

[glass olive]

Hey, @granite sedge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

Okay I'll talk to you two privately

[dusk wigeon]

ok

[ocean thistle]

Send me a friend request

[dusk wigeon]

ok

[drowsy jay]

i understend i make a miss take with bug, sorry, i dont will do this more!

[ocean thistle]

Thank you

You are unbanned for now

[teal jay]

why electricity dont works

[ocean thistle]

Server?

[teal jay]

eu long

[ocean thistle]

we're aware

[teal jay]

ty

[frozen coyote]

rust app still broken for US long?

[lone helm]

admins my friend have problem with vip, he got one but he dont have queue skip

he send ticket 2h ago

hello?

[wanton stump]

#payment-support

[lone helm]

https://cdn.discordapp.com/attachments/874132916177874954/1248438963870367774/image0.gif

[mild needle]

<@&874995535881326632> theres a in game bug, we built a whole boat pressed finish building and we cant access the wheel. is there anything u can do. its a big boat

[violet ruin]

we do not interfere with gameplay

[tacit depot]

can I get a map file from Rustoria.co EU East Long ? I'm downloading world 0.0

[frozen coyote]

electricity on us long is broken

[ocean thistle]

I'll take a look after server restart

[frozen coyote]

also the rust app hasn't been working at all all wipe with US long. works on other servers

[ocean thistle]

we're aware of that but likely a game bug issue with the server

[rose creek]

@ocean thistle im downfall

[ocean thistle]

Are you aware of our server rules regarding abusing glitches/bugs to gain an unfair advantage?

https://rustoria.co/rules/vanilla

[rose creek]

ohhhh can you come call for 1 min? hehe

[ocean thistle]

No

[rose creek]

ok. i didnt mean to use it hahahha havent slept and saw it on tiktok. was not going to use it 😄

[ocean thistle]

Judging from your response you are aware of what you done

[rose creek]

my bad, will never doing it again

[ocean thistle]

If you do you are banned for 30 days

Do you understand?

[rose creek]

yes

1000%

[ocean thistle]

You're good to connect in 5 minutes

[rose creek]

tnx <3. removed it now

[ocean thistle]

I've removed it.

[rose creek]

oh ok. tnx

[ocean thistle]

Fixed

[ocean thistle]

Should be better now

[ripe vault]

Hello i was banned

how i can to make unban

because it was hight risk ban

[tiny zodiac]

does this mean there likely won't be a fix until next wipe?

[ocean thistle]

Unsure, maybe it'll fix itself. I recommend to F7 the bug to FacePunch

[kindred coral]

sorry

wrong server

[tidal badger]

@ocean thistle are u available .. need to talk

[coarse thicket]

!appeal

[glass olive]

Hey, @ripe vault

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[ocean thistle]

!steamid

[glass olive]

Hey, @tidal badger

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[inland spruce]

Where are all the admins on low pop?

[static cape]

why is onlyup on rtg not working?

[mint warren]

what happened?

[inland spruce]

Check the ticket on the website

[proud comet]

hey could i get some help, i just opened rust for the first time since the new update to play and i got banned for cheating as soon as i loaded into the server? could someone help please

[mint warren]

!appeal

[glass olive]

Hey, @proud comet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[proud comet]

how do i know once i've been responded to the site?

[balmy cypress]

You'll see a message on the website

[proud comet]

okay thank you

did the new force wipe roll out like an auto ban feature on servers or something

so confused on how i got banned first time loading in since the update

[leaden tulip]

Any update on the rust app being unfucked?

On us long

[lament crystal]

anyone could see my account?

can anyone please

[meager roost]

@ocean thistle got a message on login i need to come talk to you

am i in trouble 😶

[ocean thistle]

Yes you are in trouble. Please send me a DM

[grim gust]

someone check my appeal #3a0b28 🙏🙏

[vital kiln]

<@&874995535881326632>

look me bug

eumain

deepsea

@ocean thistle

@mint warren

We encountered a super bug

@lime sierra

[balmy cypress]

Please make a ticket

?report @vital kiln

[glass olive]

Hey, @vital kiln

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vital kiln]

I cannot provide a work order

Prompt me that I cannot provide

@balmy cypress

[vital kiln]

Can you see my perspective?

[balmy cypress]

I don’t understand?

[balmy cypress]

No I cannot, I’m not on the server

[eager haven]

How long is a ban for doxing?

[balmy cypress]

Perm

But depends on exact situation

If your appeal is denied it’s perm

[vital kiln]

Woah, slow down
You are not authorized to create a ticket. If you believe this is an error, please contact management.

[vital kiln]

Unable to create

[fresh slate]

@balmy cypress Why did you close my ticket without any explanation?

[blissful flume]

where to report a spammer, ty

[fresh slate]

You state in your policy that this is the place to contact for refund requests. I reached out about a refund, and instead my ticket was closed without any explanation.

[robust musk]

!report, note though they have to spam constantly.

[glass olive]

Hey, @blissful flume

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vital kiln]

@glass olive

[crystal lion]

Why didn't I have a 5-minute chance to log into the server when I had a bug and had to exit through the task manager?

[robust musk]

i could take a look aswell what server?

[robust musk]

2 minute grace period on all Rustoria servers not 5

[crystal lion]

So I couldn't log into the server.

[robust musk]

@vital kiln

[vital kiln]

what？

[crystal lion]

I have a rollback@robust musk

[vital kiln]

@robust musk

[robust musk]

you tagged us maybe i can help?

[robust musk]

what do you mean?

[vital kiln]

How do you help me?

[crystal lion]

I have a recording of the fact that I couldn't access the server.

[blissful flume]

check my ticket, Ticket #049feb. thankyou! @robust musk

[vital kiln]

@slow vapor

[robust musk]

is it a report or appeal?

[blissful flume]

report

[glass olive]

Hey, @blissful flume

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[robust musk]

please do not ping staff, it will not speed up anything, if you need assistance state it here

[vital kiln]

ok

[robust musk]

those tickets are handled in order of received. please be a little patient, if you are online on rust (on Rustoria servers) you will get a notification in the general chat :D.

[vital kiln]

I cannot create a work order

[blissful flume]

thankyou!

[crystal lion]

@robust muskI have a recording of the fact that I couldn't access the server.

[vital kiln]

Don't know how to solve it

[robust musk]

what does it say?

[vital kiln]

@robust musk

[crystal lion]

for 2 minutes it simply did not connect

I just didn't connect

[robust musk]

^^ @vital kiln you have been asked multiple times, i understand you want fast feedback but do NOT ping any staff

[vital kiln]

yes

[robust musk]

well if you missed the grace period theres nothing to do for you, you should just simply wait in the queue.

[vital kiln]

ok

Woah, slow down
You are not authorized to create a ticket. If you believe this is an error, please contact management.

[robust musk]

you want to create an appeal ticket i suppose? have you previously made one?

[vital kiln]

None

[crystal lion]

So I couldn't log into the server and nothing was written bro

[vital kiln]

He prompted me that I cannot create a work order

[robust musk]

!steamid

[glass olive]

Hey, @vital kiln

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[crystal lion]

Dude, can you help me with this?@robust musk

[robust musk]

@crystal lion

[vital kiln]

!steamid

[glass olive]

Hey, @vital kiln

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[vital kiln]

76561199382129644

[crystal lion]

For example, give me a 2-minute pass, since this was a server error and not mine. I have full proof.

[vital kiln]

I have already logged in

[robust musk]

i needed it to forward your problem.

[vital kiln]

I don't understand what it means

[robust musk]

Theres no such thing, but please explain exactly what happened. like how did you get kicked what did the kick message say when you tryed to join.

[robust musk]

just wait please

[vital kiln]

ok

[crystal lion]

I couldn't connect to the server. I have a recording before the task manager and after I tried to connect to the server. 5 minutes of recording.

[lime dome]

i've ger kicked for "cheating" after use vpn, i dont have any cheat programs in my pc

[robust musk]

!appeal

[glass olive]

Hey, @lime dome

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

so, as i asked what did the kick message say?

[fresh slate]

Is it normal that my ticket gets closed without any explanation?

[crystal lion]

I didn't have a message that was crashing me.

[robust musk]

appeal ticket?

[fresh slate]

payment ticket

[robust musk]

reconnect

[vital kiln]

Do I just need to wait after I log into the website?@robust musk

[fresh slate]

Will you respond or not?

[robust musk]

i forwarded your problem to higher staff, please be patient

[vital kiln]

Thank you

[robust musk]

it got closed? and you got no awnser at all?

[spring current]

didnt work 😄

[fresh slate]

Yes, they closed my ticket and wrote absolutely nothing in response.

[spring current]

restarted my steam/Rust 3 times already

[robust musk]

reload your whole pc, if this does not work make a #network-support ticket

[robust musk]

how long was this ticket there? and did it inlude anything else than payment support

[spring current]

let me close my VPN and check

[fresh slate]

check file integrity

[fresh slate]

About 30 minutes.

[spring current]

@fresh slate @robust musk actually exitlag made it work

[robust musk]

nice!

[fresh slate]

It can’t be that I was just scammed, can it? XD

[rustic night]

Hello, is there any admin on?

[vital kiln]

How to send pictures here?

[rustic night]

i require support from a admin please

[fresh slate]

@robust musk Can you help me please, does this mean that my ticket was sent for verification or just closed?

Because last time I got the same message and the ticket was closed

[wispy dirge]

You will need to wait for a reply from the payment support staff.
Shouldn't be too long 🙂

[fresh slate]

Thank you for your reply!

[balmy cypress]

refund requests take at least a day or so, but i'll get back to you on it when I have a chance

[tired sandal]

When i try log in, the server kicks me out and says “cheats.” I wanted to write a ticket, but the website writes I don't have a ban.
can smb help me?

[fresh slate]

Well, I understand your busyness, the main thing for me is that this question is not forgotten

Thanks again!

[fresh slate]

Maybe you have a ban not on the server but in the game itself?

EAC for example

[tired sandal]

i checked. i dont have EAC

[balmy cypress]

?appeal

[glass olive]

Hey, @tired sandal

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rustic night]

is there admin that is able to help with server lag?

[tired sandal]

website writes this one "ban Not Found
We couldn't find an active ban on your account. If you were recently kicked, please wait 30 minutes and try again, or check your ban status by attempting to connect to a server again."

i see this message for a day

i cant appeal

[robust musk]

what server seems to be lagging, than ill check it out

[fresh slate]

Do you write on all servers or only on Rustoria servers?

[rustic night]

i used to have 10ping in rustoria server, but now its 350. nothing changed, i tried rustafied and its still 10... but its for this wipe im getting 360-450 ping

[rustic night]

^

[robust musk]

try different regions? personally i dont have any ping issues on most rustoria servers

[wispy dirge]

?steamid

[glass olive]

Hey, @tired sandal

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[wispy dirge]

When an admin has a moment they might be able to look into the ban if the website isn't listing it.
That being said, post your steamID here and when an admin has a moment they can take a look

[rustic night]

different regions?

im in asia

[coarse thicket]

it's routing issue with singapore servers, they get fixed with time

[tired sandal]

send it here or dm?

[wispy dirge]

Here please

[whole eagle]

WTFFFFF

NEED ADMIN

[plucky canyon]

admin ban us for cheat loooool wtf

nobody cheat in my trio

coz my mates wipe a noob zerg in duo

shit server don't ban cheaters and ban us

with 0.90 kda

[topaz plank]

admin ban pleas 76561198751417475 cheat server eu east long

[plucky canyon]

never think im gonna buy another vip on that shitty server fuck u go unban fast base is open

[violet ruin]

!report

[glass olive]

Hey, @topaz plank

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[plucky canyon]

<@&874995535881326632> faaaaast

the base is open

[robust musk]

typing here wont speed it up @plucky canyon

[plucky canyon]

speed up urself idgaf u throw two days of gaming without reason

and ur us support gonna respond at 2 am

[robust musk]

appeals take 1-3 business days just be patient

[plucky canyon]

xdddddddddddddddd what a customer service it is

last wipe on rustoria for sure

[whole eagle]

for real we getting ban for no reason this is a shame for sureeeeee

what a shame

[plucky canyon]

Macron gonna nuclear submarine u

if u dont help

[shy remnant]

#general now, your questions were answered by @robust musk already

Thank you

[whole eagle]

do something we want to play

no one is cheating

[plucky canyon]

we get ban for no reason while we play on ur server from 2 years

buy many vip never cheat

the fuckkkkk

[whole eagle]

never see this shit what a shameeeee

[plucky canyon]

Rustoria in jail

[near halo]

Hello, I want to apply for a ban. Please invite me to the group.

[ocean thistle]

You guys should be unbanned

[shy remnant]

• you guys really need to calm down and be patient

For real

Keep in mind that we are here to help, and having such an attitude doesn’t make anyone want to help you

[plucky canyon]

its ok now we get unban now but plz who did this and for what u think we cheat

[shy remnant]

Doesn’t matter

[plucky canyon]

bro its french sarcasm only its ok we cool

sry if u weak

[shy remnant]

No no it’s not sarcasm

[ocean thistle]

Something happened at the back end we can't really discuss. I do apologize for the issue. But you should be good now

[plucky canyon]

u english spoker u can't handle that its ok sry we cool

[ocean thistle]

Let me know if you're unable to connect

[shy remnant]

Stop

[plucky canyon]

thx mate

[shy remnant]

For real

[plucky canyon]

Thx Hai

[granite grove]

you guys are lucky you got unbanned, ur just children who cant understand admins have to actually do something to get you unbanned, its not just a click of a button xD

[lament crystal]

can anycone check my bab appeal pls

[ocean thistle]

Please be respectful to staff, we're only here to help @plucky canyon

Thanks for understanding

[near halo]

I want to request a unban on the server I was banned for no reason

[lament crystal]

c6db87 is my number for the ban appral can anyone look into it

[whole eagle]

THANKS GUYS

[lament crystal]

pls i havent played the server and im banned like why

[plucky canyon]

we are respectful we just troll a bit all good

macron never gonna use nuclear submarine on u guys

he's way to occupied actually

[near halo]

Who can help me?

I was banned for nothing

[shy remnant]

!appeal

[glass olive]

Hey, @near halo

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viral lichen]

!appeal

[glass olive]

Hey, @viral lichen

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[acoustic nebula]

!appeal

[glass olive]

Hey, @acoustic nebula

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

view my appeal

pls

[coarse thicket]

it takes a day to 3 days for a response

[acoustic nebula]

!appeal

[glass olive]

Hey, @acoustic nebula

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solar laurel]

I logged into an already banned account, and my main account is banned too. What should I do?

<@&274971100184576010>

[median crown]

!appeal

[glass olive]

Hey, @solar laurel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

please do not ping staff

[solar laurel]

ok

[acoustic nebula]

I can't press the next button.

[austere quest]

What happens when you press next?

[acoustic nebula]

?

[austere quest]

Is there an error or anything?

I would try disabling adblocker if you have one, or try an incognito window is you are having issues. If you have already submitted an appeal you cannot submit another

[acoustic nebula]

the button is not active in stage 2

[fleet skiff]

unban @acoustic nebula he got banned for cheats, but he never played with cheats

or call him for inspection

[coarse thicket]

!appeal

[glass olive]

Hey, @fleet skiff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fleet skiff]

he cannot appeal

[solar laurel]

When will you reply?

[robust musk]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[median crown]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

!appeal

[glass olive]

Hey, @fleet skiff

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[acoustic nebula]

!appeal

[glass olive]

Hey, @acoustic nebula

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solar laurel]

The account that got banned is my main account, and I'm really worried.

TT

[fleet skiff]

HE CANNOT APPEAL

[robust musk]

is there an error or what does it say?

[fleet skiff]

Check him for cheats on Discord

he not playing with cheats

[acoustic nebula]

I haven't played with cheats, can I be checked?

[robust musk]

maybe awnser the question first, we do not take appeals trough discord

[robust musk]

^^

[fleet skiff]

Call for a cheat check

[acoustic nebula]

call for verification

call for verification

[solar laurel]

Can you advise me on how I should appeal this matter?

[fleet skiff]

Why are you playing War Thunder? Check it for cheats.

[solar laurel]

I logged into an already banned account, and my main account is banned too. I accessed the banned account because my brother asked me to check if it had been unbanned.

[acoustic nebula]

It's your job, I want to play, you know

[coarse thicket]

!appeal

[glass olive]

Hey, @solar laurel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solar laurel]

Can you advise me on how I should appeal this matter?

[coarse thicket]

what language do you speak?

[solar laurel]

thai

[robust musk]

again, to help you better awnser this question: is there an error or what does it say?

[acoustic nebula]

I sent the screenshot to my personal account

[acoustic nebula]

I sent the screenshot to my personal account

[coarse thicket]

ah.. you have to translate then

[solar laurel]

I know, but what should I send to confirm that this really happened to me?

[acoustic nebula]

My appeal was approved, but I wasn't unbanned.

[solar laurel]

its ok now I've sent everything that can be sent.

[ivory canopy]

Hey admins I will either make a ticket tomorrow or Monday for my friend I just need to know does his steam account need to be online for you to investigate or whatever you call it?

[acoustic nebula]

аууууу

ау

у меня нету читов

My appeal was approved, but I wasn't unbanned.

[glass olive]

Hey, @acoustic nebula

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[acoustic nebula]

?

76561199228812022

[fluid lintel]

i tried to join a server and it says discord hai

[torn bear]

How to create a ticket

[sturdy terrace]

should be fixed, please wait 10 minutes before trying to connect