support

[hybrid cosmos]

Is it possible to switch the WIPE VIP to another account or get it refunded, i accidently bought it for an steam account i don't have rust on

just bought it 5 minutes ago

[north crest]

#payment-support

[hybrid cosmos]

Perfect, Thank you

[quasi stratus]

Why was my appeal rejected?I didn't cheat, staff, stop ignoring it.

[balmy cypress]

Hey, it clearly was not "ignored" if your appeal had a response. Just because you didn't like the response, it does not mean the admin didn't do their job

[quasi stratus]

My question is in this chat, I wrote specifically for the staff to ignore for 3-4 days. Could you please take care of my appeal?

[neat pumice]

If it's rejected, it is already taken care of

[quasi stratus]

My game files are completely clean, I haven't played with cheaters on my team, and you're just rejecting my appeal without a reason? My account has a few hours, but it's clear that it's a second account. I've never been banned on other servers, so what's the issue?

[balmy cypress]

If you want to tell yourself there is no reason, you can do that. We don't give out information on why we ban people, if we did that you would know how to cheat on our servers without being caught

Your appeal is denied, it won't be approved in the future, find a different server to play on as we don't want you to play here again

[coral pumice]

uffff

cold response 🥶🥶🥶

[quasi stratus]

Wow, this seems like an amazing moderation! Despite all my arguments, my application was rejected, but it's clear that you're too lazy to deal with it

😪

[balmy cypress]

Good luck finding a different server to play on, have a good day

[quasi stratus]

good day, staff man😋

[gloomy quest]

Hello, is there an admin I can talk to about this? I tried to appeal (Appeal #2c089d) because I was banned for "playing with a cheater," and it was rejected after they responded to my ticket two days later. They told me my ticket would be unbanned in six more days, which turns out to be tomorrow, February 13th (Rustoria US main).

I filed the appeal hoping to be unbanned for this wipe, but it turns out that won't be the case. I was expecting the unban to be for this clean on February 12th. I tried to be as detailed as possible, but I feel the Rustoria staff is being very rude when I explain that it was a mistake, since some of my teammates were also banned (12-16 of us were affected by this). i would like to play this wipe... in 25 mins...

[vapid topaz]

How do I talk to an admin, we all got banned for playing with hacker

who was cheating on our team?

[void condor]

Steamid?

[vapid topaz]

I dm you

[void condor]

My dms are disabled, you can send the steam id here

[frail raptor]

Ye I want to talk abou that to gareth

[vapid topaz]

76561199699966328

[void condor]

76561199371387599 steam id of the player that got you banned

[frail raptor]

Is there any way to make my ban end earlier? I have 17 hours left on my ban, but today is wipe. Is it possible to make the ban end faster or not? my steam id: 76561199039214368 Cheaters steam id: 76561199868632112 i have been banned for 6 days

[void condor]

Bans expire on their own, we don't remove them early

[frail raptor]

gotcha

[vapid topaz]

Wow that sucks we didn't know sorry

He got scared and left straight away, rip wipe :/

[frail raptor]

so there is 0% that u remove this time yes?

[lyric basalt]

I've talked with banning admin and they confirmed your ban will remain till it expire

[frail raptor]

sad

[latent quartz]

Hello, I'm being kicked from the server with an error cheating. What could be causing this? https://steamcommunity.com/profiles/76561198294625696/

[frail raptor]

i legit dont gave anytihing to do sadly

[soft mirage]

My door is not closed. I gave up my mansion.

[crisp ridge]

@balmy cypress Hellow

[latent quartz]

@void condor

[soft mirage]

The spray trap hurt me.

[crisp ridge]

@balmy cypress I'm being kicked out of the server and asked to write to you on Discord.

[latent quartz]

@balmy cypress Hello, I'm being kicked from the server with an error cheating. What could be causing this? https://steamcommunity.com/profiles/76561198294625696/

[small flicker]

!appeal

[glass olive]

Hey, @latent quartz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet thistle]

need dedicated player role

[latent quartz]

on support website no info for my ban

ahah bot

[lyric basalt]

!steamid

[glass olive]

Hey, @violet thistle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[latent quartz]

76561198294625696

[vapid topaz]

can a admin help us in waiting for support all of us in same team

[violet thistle]

76561199233414119

[neat pumice]

#support message

[lyric basalt]

Feel free to verify aswell so you got dms from our bot

[latent quartz]

Hello, I'm being kicked from the server with an error cheating. What could be causing this? https://steamcommunity.com/profiles/76561198294625696/

[violet thistle]

thanks

[latent quartz]

on support website no info for my ban

[foggy ruin]

admin we all waiting in support vc to try and explain the sitatuon @vapid topaz

[neat pumice]

You'll be able to connect in 5

[neat pumice]

Explain them in your appeals @ https://rustoria.co/support/appeal - there is 0 benefit to explaining the situation to a random admin in voice

It needs to go in the appeal - sitting in waiting for support is not going to bypass that appeal process or reduce the time you'll need to wait

[crisp ridge]

What does this ban reason mean? Come to Discord.gg/rustoria - Luke, I didn't cheat or break the rules.

[latent quartz]

5 min?

[lyric basalt]

Please message @balmy cypress with your steamID

[lyric basalt]

yes

[latent quartz]

thanks

[crisp ridge]

Here in the chat?

@balmy cypress 76561198033769495

[crisp ridge]

Is it possible to call Luke, please? I'm in the computer club now. I don't want to wait long.

[crisp ridge]

Is it possible to call Luke, please? I'm in the computer club now. I don't want to wait long.

)

[lyric basalt]

No please send him a private message and wait for a reply

[crisp ridge]

Ok thx

[neat pumice]

Yep

[visual gale]

When will my ticket be looked at on the rustoria website?

[shy remnant]

Ticket or appeal ?

[visual gale]

appeal

[shy remnant]

1-3 days, can be more or less depending the situation

[inner scaffold]

If I got banned for playing with a cheater without knowing it was a cheater do I make a ticket or appeal?

[small flicker]

!appeal

[glass olive]

Hey, @inner scaffold

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

Well, you can always make an appeal but "not knowing" is still breaking the rules I'm afraid

"Playing with cheaters, ban evaders or benefitting from the presence of cheaters by association, deliberately or not, is not permitted."

https://rustoria.co/rules/vanilla

[inner scaffold]

But I didn’t even play, I have been afk for the last 5 hours

[shy remnant]

Make an appeal and specify that

The banning admin will review everything

[inner scaffold]

I Will Mr.

[shy remnant]

@foggy ruin @zealous flame @vapid topaz Do you still need help with something ?

[foggy ruin]

we are here

[shy remnant]

I see that

What for ?

[vapid topaz]

yes can u talk to us pls

[foggy ruin]

yes we need help with an appeal

[shy remnant]

!appeal

[glass olive]

Hey, @foggy ruin

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

As it was told already, you need to appeal and include everything on the website

[near ridge]

!appeal

[glass olive]

Hey, @near ridge

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[shy remnant]

^

Only your banning admin is able to review your appeal, so it is best for you to just make an appeal and wait for a response. Include every details in the appeal

[foggy ruin]

GGs then, how long does the appeal take usually?

[shy remnant]

"The standard response time is 1-3 business days, but can be more or less based on the situation."

[foggy ruin]

:/

alright cheers

[shy remnant]

We do our best to give an answer as soon as possible

Whenever you send your appeal in, your banning admin is notified

So don't worry they'll know you made an appeal

[vapid topaz]

I'm sorry we put you through that hassle when we confronted him he said he made his own cheat and got banned in 10 minutes if that makes you feel better, we didn't know but I guess that's no excuse

[ebon kraken]

hola tengo ping en el BR main,y es un problema mio, cuando se supone que deberia ir a 58 de ping o algo asi por el estilo

[vapid topaz]

cheaters ruins the game and he ruined my wipe that i waited all week for

[glass olive]

Hey, @vapid topaz

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vapid topaz]

if you have any advice for us to make sure this doesn't happen again please tell us

[shy remnant]

Unfortunately it is indeed not an excuse as our rules clearly state : "Playing with cheaters, ban evaders or benefitting from the presence of cheaters by association, deliberately or not, is not permitted."

Still make an appeal tho

But not knowing doesn't remove the fact that you've associated with them 😢

Crossing fingers for you 🤞

[vapid topaz]

Yes I agree, I'm guess I'm sorry on our behalf because of him

[shy remnant]

If you don't know them, don't associate with them

[near ridge]

I was banned for cheats even though I didn't use them
I'm from Russia, I have a ping of 300 on sea long
My appeal was rejected two minutes after I filed it. What should I do?

[shy remnant]

You see it the wrong way

[vapid topaz]

We should have known better it didn't come across our mind that he was just headshotting everyone for 10 minutes as suspicious

[shy remnant]

Ok, think about it this way. You are playing with your team. Another team of neighbors has a cheater. Because of that cheater, they get a lot of illegitimate loot and they steal a lot of yours. The cheater on that team gets banned. Do you expect their teammates, who still have all that illegitimate loot, to get banned as well or just continue playing?

[near ridge]

xpiwel What should I do?

[vapid topaz]

I don't think that loser got to base with any loot he was cheating with so good job from the admins

I feel bad for the random we recruted on rustoria discord 🙁

was you banned for hacking?

[shy remnant]

Playing with cheater bans aren't usually permanent

Idk about yours tbh

Your ban is a week only

Will expire on 18th of this month

[vapid topaz]

xPiwel if I get banned again is the next time longer? I need to be real careful now

[shy remnant]

Next time will be longer yes

[vapid topaz]

Thank you for your time and keeping server clean

have a good rest of your evening

[shy remnant]

You too guys

[magic pelican]

hey, i was recently false banned by eac for some roblox cheats and forgetting to restart my pc, my friend made a ticket because he got association ban and said that my gameban was temporary, is there any way of knowing how long it was?

[shy remnant]

!steamid

[glass olive]

Hey, @magic pelican

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[magic pelican]

76561199016156437

[magic pelican]

also, i'd like to know if ill get unbanned from rustoria if i get ungamebanned, or if thats perma

[misty scroll]

YOUR ban is not temporary, it's a permanent game ban

Your friends were banned for 7 days

[magic pelican]

yikes

[shy remnant]

Exactly what I was gonna say

EAC banned u permanently

So u need to appeal to them

[magic pelican]

yep, made a ticket on facepunch website and appealed on eac

[near ridge]

@shy remnant

[misty scroll]

Game bans are not able to be appealed - https://support.facepunchstudios.com/hc/en-us/articles/214241045-EAC-Banned

[magic pelican]

wait it says gamebanned

when i try to join a server, is that appealable or no

[misty scroll]

Game banned = EAC banned

[magic pelican]

damn

any way i can prove that it was a false decision? or just give up

[misty scroll]

No, read the link I sent you

It quite clearly tells you that there is nothing to be done

Submit a ticket please: https://rustoria.co/support

[timber nebula]

how long i need to wait for a answer on my Ticket Appeal?

[misty scroll]

Appeals are 1-3 days

[crisp ridge]

I can't connect to the server; it says "come to discord - Luke." I wrote to Discord I wrote to Luke, but he doesn't answer.

Maybe someone else can help me?

[misty scroll]

If you sent him a message then you simply need to wait for him to reply

[crisp ridge]

Why would I even be banned? If there's no reason, I need to write to Luke?

[misty scroll]

Send me your SteamID please

[magic pelican]

Hey, im in a similar situation but i was the one banned, did your friend just appeal? how was he unbanned? Thanks in advance

[crisp ridge]

76561198033769495

[misty scroll]

Your ban will not be lifted unless they deem that it was falsely issued. There is no way to appeal an EAC ban.
Your teammates are only banned for 7 days, then they will be able to play again. You will not.

[misty scroll]

I've fixed the issue, you should be able to join in ~15 minutes or so

[crisp ridge]

Thank you very much, what was the problem?

[misty scroll]

Not something you need to worry about honestly, just something that rarely happens

Nothing you could have done differently

[crisp ridge]

Ok thx

[glass juniper]

Can you mute NONTI spamming chat EU Main thx

[violet ruin]

please dm me what he is spamming and for now click on his name and click mute

[brittle owl]

Br main

[violet ruin]

?

[brittle owl]

?

[violet ruin]

what do you need help with

[sterile spruce]

Just got banned for high risk account

[solid pasture]

why we are banned?

check appeal

now we are banned and now we are raided, thx admins

[sterile spruce]

Banned while getting raided <@&274971100184576010> how to make a ticket

[misty scroll]

https://rustoria.co/support/appeal

[glass olive]

Hey, @sterile spruce

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[solid pasture]

banned my team for cheats without check

[shy remnant]

!appeal

[glass olive]

Hey, @solid pasture

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[azure burrow]

thank you for banning us for raiders, I understand you were paid and they come to raid us in 2 minutes

[waxen tendon]

how long will it take???

[solid pasture]

we are doing appeal

check appeal

[shy remnant]

https://files.rustoria.co/xpiwel/4ovGYJT9TK.png

[waxen tendon]

how can we find out the reason for the ban?

[solid pasture]

ha, thx

[frail sedge]

Hello, I waited for ~1 hour and a half to get into US Small and my old pc couldn't handle the game and I lagged and was kicked out of the server. I downloaded geforce now but in the meantime my spot was taken and im back to where there's 54 players ahead of me... is there any way I can get my spot back or no?

[shy remnant]

I'm afraid not

Only way to skip the queue is with VIP

[waxen tendon]

@shy remnant

[frail sedge]

how much is it

[shy remnant]

!donate

[glass olive]

Hey, @frail sedge

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[sterile spruce]

Appealed to ban also got a recording before being banned

[solid pasture]

why my team get banned without check? reason: cheating

[shy remnant]

Deja vu

?

#support message

[solid pasture]

check him)

[shy remnant]

Bro

Do you read my messages ?

[solid pasture]

ye, but it is so strange

[waxen tendon]

how can we find out the reason for the ban? @shy remnant

[shy remnant]

Connect on any of our server

[waxen tendon]

i cant

zaibali naxuy

[azure burrow]

how can you be banned without verification? Who are you, Wang?

[shy remnant]

Uh ?

[shy remnant]

Uh ?

[waxen tendon]

i said zaibali

[shy remnant]

Idk what that is

[waxen tendon]

its like u cute

i love admins like you guys

enjoy

[clear shale]

Where can I appeal a suspicious account ban?

[shy remnant]

!appeal

[glass olive]

Hey, @clear shale

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[full heart]

Hi, I was banned without verification, even though I didn't use any cheats. What should I do?

[molten portal]

@shy remnant can u see my ticket please

[shy remnant]

!appeal

[misty scroll]

Read right above your message

[glass olive]

Hey, @full heart

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[waxen tendon]

ok poshli naxuy ebanie adminy checkaite normalno i delaite svoyu rabotu

sosite

who is responsible for reviewing the tickets?

[shell imp]

unband me guys on main

[misty scroll]

You're not getting a name, you just need to wait

[shell imp]

da7ba3bu ebanue

[dreamy kettle]

Hello, I'm a Korean and I'm a broadcaster on a Korean broadcasting platform.
I was suddenly hit by a team ban during the broadcast even though my team didn't use cheat. I sincerely ask you to take care of it plz...
https://chzzk.naver.com/0f1d26056d8ebb855cebab9776b6d41d

[waxen tendon]

its u?

[shell imp]

i banned without reason

[misty scroll]

You can appeal here: https://rustoria.co/support/appeal

[misty scroll]

It is not relevant for you to know who is dealing with it

[shy remnant]

To appeal a ban -> https://rustoria.co/support/appeal

[dreamy kettle]

thanks a lot

[waxen tendon]

i want to know its not that difficult

[misty scroll]

I'm telling you that you're not going to find out

[gritty fern]

Good server. A lot of hours in UKN, 18 rank ( BERY BIG ELO)< and banned with no reason

[shy remnant]

It's rustoria here

Not UKN

[sterile spruce]

Any admin assist in ban appeal?, i mean its pointless now i lost the raid anyway but i got banned because i have 125hours in rust....

[waxen tendon]

im telling u that u bitch syka

[misty scroll]

Appeal here https://rustoria.co/support/appeal

[shell imp]

can someone check tickets

[sterile spruce]

yeah i made appeal @misty scroll

fd8fce

[misty scroll]

Then you simply need to wait for a reply, it usually takes 1-3 days

[sterile spruce]

is ticket id

ahh

[shell imp]

omg

that cringe

xd

[gritty fern]

Why aren't real cheaters banned, while regular players are banned for no reason at all? We have a huge amount of hours and gaming experience.

[shy remnant]

If you don't need support ->>>> #general

[misty scroll]

Make an appeal here https://rustoria.co/support/appeal

[deep rain]

This is ridiculous, I need an admin ASAP

[misty scroll]

What is?

[gritty fern]

1-3 days? We are loosing our time, money for buying VIP. Reason "cheating"? Seroisly? 12.000 hours in rust, 72 lvl steam?

[misty scroll]

1-3 days for appeals, correct

[deep rain]

Can i dm you'

[misty scroll]

Regarding?

[deep rain]

An appeal, i didnt get any chance to explain myself

Im really upset over this icl

[misty scroll]

You cannot, we do not take appeals through Discord

[shy remnant]

You have a chance to explain yourself when you open the appeal tho

[violet ruin]

why?

[deep rain]

Yea i dm'd a different admin i was talking to this morning but he was offline so i dont think he got a chance to forward it to the banning admin, we were talking for a little before they went offline

I got banned for "cheating" but i dont think the admin even looked into it because i was afk like 80% of the wipe LOL, i think i got banned because im on vpn

my teammate got banned for cheating, i didnt know they were and im still not sure if they are, but either way, i think the admin just bunched me into the ban because i have a vpn on all the time, i can connect with my real ip though

[shy remnant]

!steamid

[glass olive]

Hey, @deep rain

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[deep rain]

https://steamcommunity.com/profiles/76561198321157953 here, also i forgot to mention, i played from a gaming cafe and starbucks for like a week a few months ago because my house was being renovated and our internet was fucked, so if other people played rust there it would look like i have other accounts, but this is like the only steam account ive ever had

[shy remnant]

It is not a mistake or a VPN ban

[clear shale]

lmao

[shy remnant]

You need to stick to your appeal's decision I'm afraid

[deep rain]

how would i even be banned for cheating bruh i was afk the whole wipe

i had like 20 kills the whole wipe i think, i literally went out for dinner mid wipe, came back banned, i thought it was assocation and when i checked to make ssure i was banned or not it said cheating, i was in actual disbelief

[hot dagger]

Why did we get team Ben?

[deep rain]

i dont even play this game enough to cheat bruh

[gritty fern]

120h for last 2 weeks, 1190 hours in UKN Main II and i am cheater also? 😄 Rustoria admins think about this?:D

[clear shale]

Whats the minimum hours to be viewed as a normal trust factor?

[shy remnant]

I've seen 20k hours cheaters

[gritty fern]

LOL

[lean gust]

can an mod review my ticket about my queskip

[hot dagger]

Why did we get team Ben?

[deep rain]

i have 1k hours on kovaaks, ive been focused on val and focused on going pro in it, do you really think id cheat in a game i barely play in the first place?

[shy remnant]

Hours doesn't mean that you can or won't cheat

This is not an argument

Please make an appeal and if it was denied, then it is the permanent decisino I'm afraid

[lean gust]

xpiwel can u review my ticket

[shy remnant]

I can not

[lean gust]

how

[shy remnant]

Only payment support team can

[lean gust]

bru

[shy remnant]

Management will reveiw this asap

[lean gust]

well there is only one payment support mod online

[deep rain]

i actually cant understand why im banned, i was afk the whole wipe

[gritty fern]

Because they probably don't care about you. If you're a cheater or not, suspicious, you won't play. Strong, you won't play. You have over 1,000 hours on UCN and are ranked 12th? You won't play.

[deep rain]

seems like a "precaution" because my teammate was banned for cheating nd he was actually playing + the fact that i use a vpn for security reasons

[deep rain]

i mean yea lmao i have 1000 hours on ukn too and i was #30 a couple seasons back and i barely even played

[shy remnant]

#general please

Or DMs

[mystic peak]

How long does it take support to get back to you on apppeal tickets? woke up to a false ban and cant play wipe now.

[shy remnant]

1-3 days, we'll review it asap

[mystic peak]

thank you

i know it takes as long as it takes, open to a 100% pc and file search to expedite the process

[deep rain]

ist est over fur mich?

am i just banned forever?

[dreamy kettle]

I have a vidieo with solid evidence. when will it be done??

[sterile spruce]

The ban system is kinda rubbish you get reported because u killed someone and u get banned for high risk account because u have 125hours in the game.....

But my account is literally 10+ years old with all pvp games recently bought rust

[shy remnant]

!report

[glass olive]

Hey, @echo flax

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[echo flax]

i create already ticket

[shy remnant]

Great then please wait

[hot dagger]

Why team ben

1213663065

[shy remnant]

One ticket per person u'd like to reprot please btw

[echo flax]

okay thanks

[hot dagger]

Sea long

[echo flax]

i know

[hot dagger]

씹지마

[shy remnant]

!report

[glass olive]

Hey, @fierce oasis

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[supple sapphire]

Sea long, why are you benning us for no reason? Wake up. How long has it taken us to do this? I've been doing this server for 3 years. What are you doing? Let my team Ben go right now or I'll report him to a corruption server. We're Koreans. I'll show you how scary Korea is. There's a famous person in our team who broadcasts. Please review it again and answer me correctly before you get in trouble. I'll give you my Steam number 1139630517

[shy remnant]

!appeal

[glass olive]

Hey, @supple sapphire

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[echo flax]

THANK YOU SO MUCH BRO

for banned cheaters

[mystic peak]

thank you staff for such a quick appeal.

[echo flax]

❤️

[supple sapphire]

You don't reply even if I ask you there

[misty scroll]

Your teammate "Suck ju" was cheating, therefore you are banned for 7 days for playing with them.

[sterile spruce]

Wheres my staff, basically first 3 servers i join and i enjoyed playing on rustoria

[molten geyser]

!appeal

[glass olive]

Hey, @molten geyser

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[supple sapphire]

No, it's really not me. Please review it one more time. Please

[shy remnant]

Make an appealk

[supple sapphire]

I didn't understand. Please say it more easily. I can't translate that

[shy remnant]

Where are u from

[supple sapphire]

korea

[shy remnant]

!appealKR

[glass olive]

안녕하세요 @supple sapphire

서버정지나 채팅정지를 당하셨다면 이링크를 통해 항소해주세요 https://rustoria.co/support/appeal

당신의 디스코드가 https://rustoria.co/link 에정상적으로등록이되어있다면 디스코드채팅봇에게 답변을받게됩니다.
만약에 디스코드 연동이되어있지않으시다면 위링크에들어가 연동을 해주십시오.

이의 제기를 제출하면 관리자가 가능한 한 빨리 검토할 것입니다.

참고: 표준 응답 시간은 1-3일이지만 상황에 따라 다소 다를 수 있습니다.

[lean gust]

xpiwel why has this mod opened my ticket for almost 15 minutes straight and yet to recieve my queskip

[supple sapphire]

I didn't put in the maintenance cost of my house. I'm preparing to go to the raid, so I didn't even close the door. Who's responsible for the explosion of my house? It's only unfair to us. We didn't use nuclear weapons, but they said it would take a long time. We don't have time to wait for it. Koreans like to do it quickly

I don't have time. Just put in the maintenance fee, and I'll close all the doors

[near plank]

im not sure i think eac just unban him

[blissful pagoda]

hello my name is seoku I was eating pizza

i'm not cheater bro

[lean gust]

what every cheater say

[dreamy kettle]

no he is brand new

[blissful pagoda]

do you know me?

[shy remnant]

#general PLEASE

[hearty grove]

People putting in cheaters codes to get loot on rustoria eu main

[shy remnant]

!report

[glass olive]

Hey, @hearty grove

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hearty grove]

!report

[glass olive]

Hey, @hearty grove

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sleek ermine]

we are mid raid eu long can someone come watch pls he jkjust trippled my entire team we managed to kill him but he will come back

[molten portal]

@misty scroll can u tell me which of my teammate is cheating?

[shy remnant]

!report

[glass olive]

Hey, @sleek ermine

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sleek ermine]

we did

[molten portal]

Please tell me

[shy remnant]

I have no idea mate

Ask in your appeal

[misty scroll]

"dajiayu"

[molten portal]

Ok thanks

[shy remnant]

@lean gust sitting in support won't help I'm afraid

You need to wait for your ticket to be responded

[lean gust]

like its been a whole hour

[violet ruin]

Is it a report? Those are done in order

[lean gust]

no payment

[violet ruin]

Only a certain staff can handle those as it contains sensitive info
Im afraid youll have to just be patient

[lean gust]

ik but it said he was reviewing it and its been 20 minutes

[hearty grove]

thanks for banning them

[slender sigil]

!report

[glass olive]

Hey, @slender sigil

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[slender sigil]

!appeal

[glass olive]

Hey, @slender sigil

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lean gust]

can an payment mod view my ticket its been under review for almost 2 hours now

[small flicker]

Only 1-2 people handle payment problems you will need to wait as stated to you multiple times there’s nothing anyone can do until those 1-2 people get on and can actually look at it

[halcyon crescent]

Could any admin ban the cheaters in eu small? 76561199375293087 this one is cheating like 2-3 hours

[small flicker]

!report

[glass olive]

Hey, @halcyon crescent

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[zinc lintel]

HELLO I DISCONNECT POR A 1 MINUTE AND DONT REWARD ME THE QUEUE

I HAVE TO PURCHASE THE VIP

BECAUSE YOUR FAULT

.......

[wanton plaza]

Hello, is there an administrator who can help me? The ticket number is br-0818.

[olive quail]

did anyone else just get randomly charged

[wanton plaza]

Bro, I'm looking for help because this is the only server I can't play on. It says I'm supposedly a hacker.

[olive quail]

you probably are ngl bro

[wanton plaza]

Español

Puerto Rico 🇵🇷

[small flicker]

!appeal

[glass olive]

Hey, @wanton plaza

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[small flicker]

You will need to wait

[jaunty otter]

what is high risk accoun?

what is that bullshat

@misty scroll

u guys didnt mean to ban my boy for high risk acc

[fair estuary]

i just got kicked for high risk account i don't know what that means i just started playing the game im really confused, can i get help please ?

[jaunty otter]

!appeal

[glass olive]

Hey, @jaunty otter

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[jaunty otter]

fr

[digital estuary]

!appeal

[glass olive]

Hey, @digital estuary

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fair estuary]

@lime sierra @austere quest

#6b8da4

[zinc crow]

@lime sierraI need help are you?

[jaunty otter]

@strong willow help my friends

idiots are false banning both friends for no reason

[digital estuary]

can someone handle appela bro ?

[jaunty otter]

fr

dumb ah admins

[small flicker]

They need to appeal

[jaunty otter]

ay no shit?

[median crown]

What do you need help with?

[median crown]

did you submit an appeal on the support website?

[digital estuary]

YES

[median crown]

standard response time for an appeal is 1-3 business days

[median crown]

if your friends submitted an appeal then the standard response time is 1-3 business days

[jaunty otter]

1-3 business day for a false ban?

thats insane no?

[median crown]

If they believe the ban was a mistake and they submitted an appeal all that is left to do is wait

[jaunty otter]

believe? lmao, it was fake

his first time playing the server and he gets kick banned for "cheating" when no possible cheat will get u instant banned from a shity servre

[median crown]

if you don't need further support please move to #general

[digital estuary]

mara u wont make it far as an employee

[molten geyser]

are admins here ?

[median crown]

What is it you need help with?

[molten geyser]

i submitted appeal 3 days ago and still nothing , 76561198757703287
i was banned by High Risk Account
but i played already 3 wipes before here

[digital estuary]

these guys cant help it can they 😂

[median crown]

Standard response time is 1-3 business days but it can be more or less depending on the situation.. Please be patient until your appeal is reviewed

[median crown]

if you dont need further support please move to #general

[digital estuary]

well i need further assistance

im still not unbanned

[molten geyser]

i already saw this text 5 times , wait what 3 days went i have almost 200 hours whats wrong ?

[median crown]

You will need to wait for the admin to review your appeal

[median crown]

same applies for @digital estuary

[digital estuary]

mara u funny asl

[median crown]

#general please

[mystic frigate]

bro i need help for report i have a clips

[restive ocean]

Rustoria.EU Main - pease Bann - 老6 he cheat

It won't let me play, it's already killed me 5 times

[small flicker]

!report

[glass olive]

Hey, @restive ocean

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[bleak night]

i need a mod for Br Long

[restive ocean]

Rustoria.EU Main - pease Bann - 老6 he cheat
It won't let me play, it's already killed me 5 times

Rustoria.EU Main - pease Bann - 老6 he cheat
It won't let me play, it's already killed me 20 times? and he has friend

[small flicker]

!report

[glass olive]

Hey, @restive ocean

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[sturdy island]

any admin our team got false banned

[small flicker]

!appeal

[glass olive]

Hey, @sturdy island

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[restive ocean]

By the time you review that report, it will already be banned and 1-2 days will pass.

[small flicker]

Admins get to every report as soon as possible there’s a lot of servers and a lot of reports coming in but that’s the best way to report someone

[sturdy island]

like lol my freind was not cheating

nah I got false banned

[jaunty otter]

ik

this server false bans everyone lmao

[sturdy island]

ye he was going around with a horse pumping people and killt a couple semi kids lol thats all

[glass olive]

Hey, @proven bramble

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[wispy dirge]

?appeal

[glass olive]

Hey, @fair estuary

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[junior bison]

steam id: 76561199043996265. I was playing with someone i met on looking for team about 2 months ago and was banned for playing with a cheater. I stopped playing with them, later finding out their account was banned from steam. I wrote a ban appeal, no idea what i said in it, which wasn't accepted. Realistically it was probably something stupid due to being in the heat the situation but would it be possible to do a re appeal? <@&274971100184576010>

[restive ocean]

Rustoria.EU Main - pease Bann - 老6 he cheat
It won't let me play, it's already killed me 20 times? and he has 5 friend ??????????????????????????

[small flicker]

!report

[glass olive]

Hey, @restive ocean

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[restive ocean]

I wrote a report and I can't play? Because when will they ban him?

in a month??

[small flicker]

He will be investigated as soon as possible

[cobalt jackal]

If your appeal was already reviewed and denied, then the decision is final.

[dawn niche]

You guys let your user know if you get any messages on steam by someone claiming to work for Rustoria and sending links to https://rustthread.com/ jank ass website that has a domain registry new as just this month and their IP address resides somewhere Virgin Isles, British but yeah don't connect their Steams to that shit. The scam is someone pretending to be a skin developer and asking if you would take your time to go vote for them on their website and follow their youtube. In this case their name was Eli on steam send me a link to this channel https://www.youtube.com/@rustxgirl

Looks like one of your users already encountered this issue back on 01/04/26

[glass olive]

Hey, @dawn niche

A scam is going around where a scammer will DM you on Steam or Discord to log into their website. This is 100% a scam and we will never DM you asking you to login anywhere other than: https://rustoria.co/ (Always double check the URL)

We will only ever give skins out in the #giveaways channel and you will see an admin tag you in there if you have won something.

Reset your Steam password immediately if you have logged into any of these websites and check you do not share that Steam password with any other services as if you use the same password elsewhere, it may be used to gain further access into your accounts.

If your account has been stolen please read this https://help.steampowered.com/en/wizard/HelpWithAccountStolen.

[bold spindle]

mr admin sirs, you have a cheater on your server, just look at the account, there aint much else you need

Server (Rustoria US Main)
76561199831558991

[small flicker]

!report

[glass olive]

Hey, @bold spindle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[restive ocean]

can you banned cheater?

fuckin server

[cobalt jackal]

If you suspect someone is cheating, you can submit a player report on the support site
https://rustoria.co/support/report

[restive ocean]

he kill me 5 hourse you not banned him

[cobalt jackal]

@restive ocean

[lean void]

helpmeeee pls
I play on GeForce Now, a cloud gaming service, and it won't let me log into Rustoria BR Main. I always play and don't have any problems, but it kicks me out and says I'm cheating! On GeForce Now, I can't use alternative programs because it's a transmission, you know what I mean? Help!

My Steam ID is this: 76561199402709307

[restive ocean]

I filed a report - and he continues to play. He could be banned because of Sunday. Do you understand that?

but he plays calmly and kills unfairly

[lean void]

THE TICKET DOESN'T HELP ME, because the bot/IA dismisses me without understanding my situation and thinks I have vac issues! And that's not the case.

[small flicker]

!appeal

[glass olive]

Hey, @lean void

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[storm dawn]

I just joined the Rustoria Aim server and I need to verify.

[small flicker]

!verify

[glass olive]

Hey, @storm dawn

To receive points in-game, you will need to be verified.

To become verified just visit this link and follow the steps: https://rustoria.co/link
When you are finished, please type /auth in-game to complete the verification!

The verification for our training servers is now under the same system! This grants you access to verified arenas on all RTG servers.

[junior bison]

Fair enough. It doesn't say I was denied though. For the other server, i re appealed but when i rechecked where I appealed, it said it was approved, but for Rustoria it has no indication of rejection.

[soft mirage]

Brother, it has been a week since the high-risk ban has not been lifted.

[stark quiver]

Ticket #bbd4fd

Can the team working with him on the oil well be banned by BAN

[soft mirage]

what

[polar flume]

well thats miracle..........

[soft mirage]

God, what is this?

[polar flume]

we might have a new rust religion

[soft mirage]

One of the most powerful plug-ins ever

[coral pumice]

jesus?

[soft mirage]

Why didn't it be detected immediately?

[polar flume]

ın rust

[polar flume]

its not like flyin hack problaly thats why

[small flicker]

Lmao plz send me that

[coral pumice]

@stark quiver f7 report it as well so he gets gameban

[restive ocean]

чи може цей сервер Rustoria Eu Main забанити читера? 老6 ?

bann cheaters please 老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6老6

[polar flume]

!ticket

[glass olive]

Hey, @restive ocean

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[restive ocean]

Fuck

[ionic tartan]

!ticket

[glass olive]

Hey, @ionic tartan

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lilac pewter]

!ticket

[glass olive]

Hey, @lilac pewter

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[restive ocean]

hes - bannde. It prevented me from playing for 6-7 hours straight. Why so long?

[small flicker]

Because they have multiple servers and multiple tickets come in every hour

[violet ruin]

What?

[boreal furnace]

!ticket

[glass olive]

Hey, @boreal furnace

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vestal orchid]

cheaters on rustoria eu low pop, new accouints prefire aimbot

[glass olive]

Hey, @vestal orchid

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vestal orchid]

<@&274980199668645888>

pls ban cheaters on rustoria eu low popp

they took our of our raid loot and everything

[patent crow]

!report

[glass olive]

Hey, @vestal orchid

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vestal orchid]

all the team is full cheating new accounts nerw everything

[vestal orchid]

i did but they not banned yet

[boreal furnace]

!report

[glass olive]

Hey, @boreal furnace

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[vestal orchid]

they ESP our base and esp prefire us

[patent crow]

Admin will check asap so please be patient if they are cheating surely admin will ban them

[vestal orchid]

bro all of our loot is gone

little all of our raid loot poof gone

littrly*

@patent crow bro will we get our stuff back???

[coral pumice]

no nga ur cooked

[patent crow]

I understand that dying to a cheater and losing your loot is frustrating. However, we can’t interfere with gameplay. If the player was cheating, they will be banned. We’re doing our best to keep the server as cheater-free as possible

[celest finch]

zavier

[patent crow]

Good luck out there, hopefully no more cheaters

[patent crow]

Yes what do u need help with

[celest finch]

dont wanna be a pain in the arse but there is an acctual cheater in rustoria eu medium he is so blatent multiple people have f7 him and made a ticket just wondering what the response time is to the tickets

we just lost a couple m249 and ak to him

[patent crow]

Tickets are normally handled asap bcz we know cheaters are a real pain

[celest finch]

hes just sat on the same mountain killing everyone

does the cheaters base get removed upon ban?

[small flicker]

No

[patent crow]

Yes, I understand your concern, but there’s not much we can do. Only admins can review tickets. I can assure you that if they are cheating, they will be banned. If no action is taken, it may be because there isn’t enough evidence or they are not actually cheating

[celest finch]

he is a million percent cheating

in my 8000 hours of rust i dont think ive ever seen someone as blatent

idk how anticheat hasnt banned him

[patent crow]

Hmm ok can u give me ur ticket number?

[celest finch]

hhe was banned

[patent crow]

Ok 👌🏻

Best of luck for the wipe

[urban crescent]

Hi

i need help

[small flicker]

With

[urban crescent]

I was banned from the server because I was accused of cheating, but I did not cheat.

[small flicker]

!appeal

[glass olive]

Hey, @urban crescent

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[white vector]

SEA LONG is now giving connection attempt failure. Never had this. I can join other servers

[wicked marlin]

Yeah same

i think its a problem for all their SEA servers, cuz even SEA main is having this issue

[white vector]

Joined Rustafied sea fine

[wicked marlin]

its only rustoriwa

[white vector]

yeah

weirdly rust+ sas server is offline but its up on discrod

[wicked marlin]

its working now

iim loading in, but before i was on high ping i hope thats fixed now

Nope im on 200 ping and still getting disconnected

[ruby sand]

Wtf is going on with rustoria sea main

[white vector]

timed out again

[rotund pasture]

kuy rustoria sea main

[white vector]

restart servers

[wicked marlin]

its both rustoria main and long

[honest onyx]

sea main down?

just got timed out for no reason

[limber bronze]

website down?

[violet ruin]

not sure pal

does it just say timed out

[wicked marlin]

the whole servers lagging evb on high ping n getting disconnected

[violet ruin]

ok i forwarded it

[wicked marlin]

thanks

[violet ruin]

np

dm or ping if it continues

[wicked marlin]

well theres no disconnecting, but ping is still high

like hella high, im usually on 60 ping, now im on 200

[coral pumice]

my ping is like 400 compared to 70-90 on rustoria sea long i opened a ticket but this bot is being sped 💔

[violet ruin]

i forwarded it to staff

[wicked marlin]

btw in the ticket i opened, where do i put that command? in the rust console?

for the tracert thing

oh nvm this thing is AI i can js ask it

[rotund pasture]

rip server kuy server

[celest finch]

zavier

@patent crow can we get the cheats base qoords so we can raid

[small flicker]

Admins won’t give that out

[celest finch]

they might

[small flicker]

Nope it’s against face punch rules for official servers

[celest finch]

facepunch remove the base

[vapid topaz]

i was banned for playing with a hacker on eu main, i can give you base cords and codes but I'm not sure if that's allowed

we don't really have much anyway

[coral pumice]

my ticket?

[median crown]

!appeal

[glass olive]

Hey, @vapid topaz

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vapid topaz]

I already did, was just talking to the fellas above, I'm not sure it's fair to give "cheater" loot away to someone if I drop my cords and codes here, right?

[limber bronze]

website down..

[wicked marlin]

is anybody else also getting incredibly higher ping than usual, i made a ticket but its saying to contact my ISP, but i cant contact my ISP, and i uised a vpn, all it did was reduce it from 200 to 110, and i usually play on 50 ping.

[coral pumice]

same on sea long

[wicked marlin]

yea same, the bot is saying my connection is routed through tokyo

and i dont live in tokyo

[coral pumice]

thats not what it means

[wicked marlin]

Then?

No i mean, its saying like my connection is being routed differently through a different path then usual

[coral pumice]

yeah idk then

my ping is fucked as well

[ocean thistle]

Unsure if this is relevent but it's likely

I suggest using a VPN to see if it helps

[coral pumice]

any idea when fix?

[ocean thistle]

I recommend to use a VPN in the interim. Our SEA servers are in Singapore if this helps :)

[coral pumice]

do you reccomend any vpn?

[languid minnow]

Hello, I played about 6 months ago, and today I decided to play again. When I connect to the server, it says that I'm cheating and returns me to the main menu.

[ocean thistle]

I believe our network team usually recommends ProtonVPN

[languid minnow]

!appeal

[glass olive]

Hey, @languid minnow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[viral lily]

hel[

!help

[mint warren]

What kind of help do you need

[wicked marlin]

proton vpn connects me to anywhere but asian servers even tho they have singapore and tokyo for free, they connect to me to US, netherlands, romania, etc

[ocean thistle]

It's a good free option but if it's not working for you then you must wait for a response in your #network-support ticket. Unfortunately I am not a network expert on these matters

[wicked marlin]

but the cut happened like last month, and my ping has been working fine ever since then, why did it suddenly out of nowhere happen again

[ocean thistle]

I'm not sure :( it could be related to how your ISP routes you to the server

VPN usually helps in the mean time while you wait for a response

I cannot troubleshoot with you as I am not a subject matter expert

[wicked marlin]

Okay, thanks so much anyway :)

[viral lily]

my appeal was canceled I would like to appeal because I am an honest player my ban was at high risk

What could be the reason why my application was cancelled?

[mint warren]

If your appeal was denied then it's the ban is correct and needs to be waited out for the full duration if not permanent

[ocean thistle]

Your account is deemed too high risk to play on our servers. You will have to find another server to play.

[viral lily]

I'm banned forever, but I'm an honest player and really wanted to play with friends, can you check my computer for cheats?

or ban because I'm from Russia?)

[misty scroll]

You are NOT banned for cheating, like Hai said, you are banned because your account is too high risk to play on our servers

[viral lily]

what could be the risk?

I think this is a ban for nothing

I have never been banned in growth, what could be the risk?

[misty scroll]

Oh cmon now, you know this ban is not for nothing

[viral lily]

you can test me for everything, I know that this ban is for nothing

[mint warren]

high risk means: that the staff team is seeing your account as a possible risk for cheating.

[misty scroll]

There is nothing to test you for, you are not banned for cheating. You are banned for having a high risk account 🙂

[viral lily]

this is my account and I have never cheated in the game paabg for almost 12 thousand hours and have never cheated

I just want to play with my friends

[misty scroll]

You don't have 12000 hours on that account

[viral lily]

if I use cheats you can ban me

remove the ban please

if I get banned for my cause, I will understand, but understand me, I see it as a ban for nothing

[viral lily]

I'm talking in pubg

[misty scroll]

I don't know how to make this any clearer; you are not getting unbanned from Rustoria

[viral lily]

Thank you for the help you gave me, I hope they help you too

[limber bronze]

bro

how can i report someone when website is down

[misty scroll]

The website is not down?

https://rustoria.co/support

[limber bronze]

shows cloudflare for me

oh let me check

[wicked marlin]

@ocean thistle thank u so much, the vpn thing worked, esp since u mentioned the servers r in singapore, im back to 30 ping now :DDD

[mint warren]

If you are Russian, you may need to use a VPN

[limber bronze]

nah from usa

[violet ruin]

Try using vpn anyway

[limber bronze]

it's stuck on loading for some reason

[ocean thistle]

I'm so happy! Enjoy the good ping 🔥

[misty scroll]

Everything looks fine on our end as far as I can see

[limber bronze]

yeah it's working now but couldn't for like 4 hours for me at least

ty

[lusty pike]

Report

[glass olive]

Hey, @lusty pike

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frosty current]

how do i switch the mini off?

[misty scroll]

Minicopter?

[frosty current]

yea

[misty scroll]

Take out the lowgrade fuel, or jump out of the drivers seat

[frosty current]

how to take out lowgrade? can i be in the seat while doing it?

[misty scroll]

Yeah, hold down your Alt key, then look behind you to the fuel tank

Should be able to press E on it and take out the fuel

[frosty current]

cant for some reason

[errant violet]

how do i report cheaters

[misty scroll]

What exactly can't you do?

[misty scroll]

https://rustoria.co/support/report

[frosty current]

open fuel while holding alt and looking back

[misty scroll]

Yeah what part of it?

[frosty current]

ik im doing it right, done it multiple times in the past

[misty scroll]

Do you see the tooltip for opening the fuel tank?

[frosty current]

no

[misty scroll]

Wiggle around until you find it, then press E

[frosty current]

im looking all the way left, down or up

doesnt work

[misty scroll]

Should just be right behind you, the red thing

[spring current]

why is there a stone wall around harbor am I missing something?

[frosty current]

i know, have done it multiple times in the past but doesnt work rn for some reason

[misty scroll]

Temporary fix to prevent massive performance impact by large boats being in there

[spring current]

oh ok

[misty scroll]

As soon as Facepunch fixes it, we will remove it, of course

[spring current]

I was like WTF

Thank you

[misty scroll]

Yeah it doesn't look all that natural hahaha

[spring current]

at first I saw the rocks from far away and then the rest spawned that's why I am like what is happening here

[frosty current]

clientlookatradiuus fixed it

[misty scroll]

I mean yeah if you changed that then it'd be different 😄

[frosty current]

yea just fyi if someone else runs into same issue in the future since ur usually around here to help

[fiery tangle]

Say me please,i got banned ,for high risk account ,what is it??ban reason??

<@&874995535881326632>

[misty scroll]

You can appeal here: https://rustoria.co/support/appeal

The reason is "High Risk Account" as you mentioned, we don't go into details regarding bans

[fiery tangle]

i can got ban because im use Exit Lag?? <@&874995535881326632>

[misty scroll]

It is a possibility, you need to submit an appeal either way though

[carmine bear]

how long do appeals take to process

[misty scroll]

Typically 1-3 days

[carmine bear]

damn

ive been banned for high risk account but i dont understand how my accounts high risk

ive played rustoria multiple times fine but i try load in and im banned

[misty scroll]

If you submit an appeal then it'll be handled as soon as possible

[carmine bear]

i have but what makes an account high risk is it hours or something else

[misty scroll]

Sometimes you might be caught up in someone else's ban, those typically get dealt with much faster. If you can't see why you'd have been banned for high risk account, this is likely the case

We can't really go into specifics

[gusty radish]

RUSTORIA EU EAST LONG

[misty scroll]

That is indeed one of our servers

[gusty radish]

HELP SERVER

[carmine bear]

that makes sense it just confused me how all of a sudden im banned

[misty scroll]

?

[gusty radish]

LAGING

[misty scroll]

Can you be a little more descriptive about what kind of lag you're experiencing? You're the only one reporting it

[gusty radish]

the server is frozen, we can't move

[stable bison]

what is it to be banned for being a cheater
Do you have any proof? Show it to me. The trickery you're talking about, I would never use cheats in Rust.

<@&874995535881326632>

[faint spoke]

i just got banned for nothing too

[stable bison]

https://steamcommunity.com/id/KarlaWCH/

so why did it happen that way

[misty scroll]

You have quite literally been banned for more than two years at this point

You can appeal here: https://rustoria.co/support/appeal

[faint spoke]

@misty scroll what about me?

https://steamcommunity.com/profiles/76561199447326883/ I appealed

[stable bison]

Does having VAC in a different game mean I can cheat in Rust?

[misty scroll]

You can also appeal

[misty scroll]

What?

[stable bison]

Why am I banned, I'm asking you? Why am I banned on your EU log server?

If you believe I'm using cheats, come and I'll give you my 'Anydesk or Rustdesk' ID so you can check.

come check my computer because I'm using my trick

[vapid topaz]

just appeal it bro on the website

[misty scroll]

I have no idea what you're talking about, you can appeal at the link I sent above lol

You got banned more than 2 years ago, it's not like this JUST happened

[vapid topaz]

kekw

[faint spoke]

normal response time for an appeal?

[vapid topaz]

1-3 business days, but can be more or less based on the situation.

[stable bison]

I've been playing on your server for how many years now, and I've never seen anything this disgusting. What a shame.

you are in a very pitiful situation

you are banning players without having proof

You have made a very bad management choice; you should be ashamed.

[misty scroll]

The account you sent has quite literally been banned for years, so I'm not sure where you were playing 😄

[stable bison]

I previously submitted a report to get unbanned, but it hasn't been responded to yet; you don't even care.

[faint spoke]

@misty scroll can you confirm this

[stable bison]

banned from cs 1.6

[misty scroll]

It is correct

[faint spoke]

thanks

[stable bison]

i don't have a rust ban

Are you going to act like this because I'm banned from a different game?

[misty scroll]

Your previous appeal was denied, you can see this on the website https://rustoria.co/support/appeals

[stable bison]

Why was it rejected? Why did you ban me without any evidence?

You have no evidence, no proof. You ban people without evidence.

[misty scroll]

Sure

[faint spoke]

it is kinda crazy cause i just got banned with no proof

but im not one to sit and complain

[stable bison]

I'm sure I've never used cheats in my life, of course.

the only thing I used was using an old cfg, and I got my punishment by eating vac in cs 1.6

[misty scroll]

Appeal it instead of complaining here. You're saying the same thing over and over again, we don't take appeals through Discord.
https://rustoria.co/support/appeal

[stable bison]

You won't find even one cheat in the Rust game or on my computer.

[faint spoke]

dude just go appeal

[stable bison]

I tried it, but it doesn't work. It says you've already submitted an objection.

[faint spoke]

holy, or go outside for a few days rust is such a shit game anyways

[stable bison]

i don't understand how irresponsible a server is

you are avoiding taking responsibility

[misty scroll]

Then that's the answer for you, the ban will stay

[latent zealot]

Please check ticket #cea79c

thx

[deep dock]

Is it possible to increase the slots for Rustoria.co EU Main?

[rigid totem]

<@&274971100184576010> <@&874995535881326632> Hello, admin. We stream on the Chijijik streaming platform. We were unfairly suspended for cheating during a game. The user who allegedly cheated was out getting pizza. This is so unfair. Could you please lift the suspension? I have all the recordings of the stream. Please respond quickly. I don't want to start over.

[misty scroll]

You can appeal here: https://rustoria.co/support/appeal

[rigid totem]

We're serious about the game, and we've been asking questions, but we haven't received a response. Traces of our play are disappearing.
Please check ticket Appeal #6170db

Please check Appeal #6170db

[cobalt smelt]

Dear Sir , I need your admin. to check my appeal Appeal #9536d2 . my steam ID : https://steamcommunity.com/profiles/76561199580029251/

I do not understand why my account has been classified as a high-risk account by your system.-
However, I can confirm with absolute certainty that I have never used any cheats or third-partysoftware.
If you are unable to check my gameplay frequency, I am willing to provide all the data I have,-
including all information accessible on this Steam account. This is my only Steam account, and-
I have invested a great deal of time and money into it.
I purchased Rust about three months ago. I had already fallen in love with the game afterwatching
others play it, and I bought it immediately once it went on sale. I play almost every day-
, even though I am not very skilled and often get ridiculed by other players. Still, I truly love thisgame.
Before my account was banned, I had accumulated 232 hours of playtime. I believe this is morethan
enough to prove how much I love and care about this game.
I really want to continue playing on your server, as I have many friends here who only play on thisserver.
I just want to play with them.
If you read this appeal, please let me know if there is any issue with my account. I will fullycooperate
with any investigation you conduct. I only hope you can give me a chance to continueplaying.
Thank you very much for your time and consideration.

[cedar flower]

Please check - Appeal #2e04ce. Might be banned due to cloudflare warp vpn.

[gleaming compass]

holy moly paragraph

[spare thunder]

Hi support, I recently submitted an appeal for "High Risk Account" Ban. 76561199230016373

[jolly sonnet]

can i get an admin to help me

[ocean thistle]

Your appeal was denied 18 days ago. You are not welcomed to play on our servers. I wish you the best of luck somewhere else!

[gleaming compass]

is it even allowed for people to appeal on a decently new discord

[spare thunder]

I hope so, this is my alt for twitch drops 🙁 4k hrs total over 3 accounts and been playing rustoria since forever...

[ocean thistle]

They can't appeal on Discord

Appeals are always on our website

[jolly sonnet]

@ocean thistle would you be able to meet me for a quick talk?

[ocean thistle]

You will need to wait for a response, thanks for your patience in advance.

[ocean thistle]

Sure, what's up?

[gleaming compass]

no i know, i just didnt think it would be allowed if the account is appealed whilst being linked to a fairly new discord,
just quite sus imo

[spare thunder]

Okay thank you! I will be back in a few hours! Looking forward to hearing back 😄

[jolly sonnet]

i got a quistion its easier in voice chat

shouldnt take long

[ocean thistle]

I cannot voice chat at this time

[jolly sonnet]

is there an admin that can

[ocean thistle]

No idea, you will have to wait

[tender oar]

Hi, is it possible to increase slots in rustoria.co EU-Main?

[glass olive]

Hey, @tender oar

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[tender oar]

Ok thx anyways

[rigid totem]

Could you please check Appeal #6170? As broadcasters, we also have a recording.

[jolly sonnet]

well quick, it appears me and my team got banned for playing with a cheater, we dont cheat and where in team ui with our neighbours so we wouldnt kill one another, i just came back from class and see that we are banned, i am not sure who it was that got banned for cheating therefore i want to inform and see whats going on since i have almost a 1000 hours on this server and so do my friends

[ocean thistle]

I can confirm it's been forwarded to your admin to review. You must wait for a response. Broadcasters do not give you special treatment.

[ocean thistle]

!steamid

[glass olive]

Hey, @jolly sonnet

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[jolly sonnet]

76561198991201589

[rigid totem]

I know, I'm just telling you because we have solid evidence.

[ocean thistle]

Good

You must wait regardless

[rigid totem]

I hope it gets processed quickly

[ocean thistle]

It seems legitimate from what I can see. You definitely need to appeal for your admin to review it

You may ask who the cheater is in your appeal

[jolly sonnet]

I would love to have someone in voice chat so we can get my team mates unbanned too or they need to appeal them selfs separately

[ocean thistle]

Whoever is banned will need to file their own appeal

[jolly sonnet]

alright thank you

then they will just have to do so later today

[ocean thistle]

I recommend as soon as possible

[jolly sonnet]

they are out for work that is why i am here, and that is why we are concerned

[ocean thistle]

Understand

[rigid spade]

Hi, I have a question: how long can the review of an appeal take?

[jolly sonnet]

and I shoul be able to provide the proof needed for all there acounts, one of them is out on a trip now and wont be able to appeal for a while

[ocean thistle]

1-3 days but usually much shorter

[ocean thistle]

You can try but it's up to the discretion of your banning admin. I would explain as much as possible and your intentions. You can also send multiple messages in the appeal. It functions like a DM to your admin to respond whenever they are available to review 🙏

[sweet elk]

In what cases can the number of connected slots be expanded?

[glass olive]

Hey, @sweet elk

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[jolly sonnet]

I am on it, still if someone is able to join the vc in a bit that would be huge

and would you be able to see if someone can look into the appeal since i am playing with vip and so are my friends so it would be a waste if the wipe got cancled due to delay

[ocean thistle]

Even with voice whoever is going to help you is going to point you to appeal. Your banning admin is the only one that can decide whether to approve or deny your appeal

They will look as soon as they are available

I can assure you that

[jolly sonnet]

thank you and i understand, im just trying to see what happened

[ocean thistle]

Good luck

[flint siren]

i got unbaned in 20 mins after waiting in voice for 2 mins

its fast, they just say 1-3 business days and act like UPS for some odd reason

[jolly sonnet]

Thats awsome,

[flint siren]

all because of @lyric basalt

everything is because of marzy ..

[jolly sonnet]

im just trying to get more info aswell

[flint siren]

[jolly sonnet]

maybe marzy can bless me too with some help👀

[flint siren]

he can bless you with a block too 😄

[jolly sonnet]

valid

[flint siren]

what did u get banned for?

[jolly sonnet]

[flint siren]

cheating? or playing with one?

[jolly sonnet]

playing with one it appears

[ocean thistle]

Please take this conversation to #general thank you guys

[jolly sonnet]

sorry hai we move to a different channel

[flint siren]

i aint moving shit.. im here for support.

i need marzy..

[ocean thistle]

Are you banned again?

[flint siren]

no

im blocked and need support on why i am blocked

[ocean thistle]

You must have done something bad

Blessed with a block

[flint siren]

nothing at all

[raven mist]

Tempted to block you here too

[flint siren]

ohh shit shenzyy is typing..

this is a support channel move to #general

[ocean thistle]

It most likely won't be expanded for server stability and performance

It's an automated process

If it could it would already be increased

[jolly sonnet]

@ocean thistle can you see who the admin is that needs to help me?

[ocean thistle]

Yes I can see and I can confirm it's been forwarded to them for review. They will get to it as soon as they are available.

[jolly sonnet]

thank you

[flint siren]

i still need support

[raven mist]

How would we know why you are blocked ?

Thats between u and him

Stop discussing this here

[flint siren]

not that, i need support from in game

[raven mist]

What?

[flint siren]

my chickens eggs got yoinked from the coop, how do i get them back?

[raven mist]

…

[jolly sonnet]

that is a very serious crime

while i am waiting can someone check how close i am to being a dedicated player

[vestal orchid]

are we deadass?

what is wrong with rustoria admins not banning cheaters

honeslty wtf

@raven mist

why did the admin say he wont ban the cheaters

[ocean thistle]

<300 hours

[ocean thistle]

We ban if there is evidence of cheating.

We cannot make up evidence

[vestal orchid]

hey my bad did not know new account 5 hours each 1 of them, have ak in 2 hours roaming with rockets

[ocean thistle]

Ticket #?

[vestal orchid]

DID NOT KNOW THEY ESP AND FOUND OUR BASE IN SECDOUNS

[vestal orchid]

kinda what i did and admins did not do shit

[ocean thistle]

May I have your ticket #?

[ocean thistle]

@vestal orchid

[jolly sonnet]

@vestal orchid get ur ticket number and he will look into it for you

[vestal orchid]

https://rustoria.co/support/tickets/f5777c

new accounts btw

all of them insta esp and triple us

[ocean thistle]

It seems at the time they were offline. I looked into it and they are now banned for a different reason

[vestal orchid]

so how do i get my stuff back

i lost 50 rockets + raid loot bc of them

[jolly sonnet]

raid them

[ocean thistle]

As an official server we do not return loot

[vestal orchid]

idk where they live

[vestal orchid]

are u deadass?

[ocean thistle]

This is a strict policy enforced by FacePunch that official servers must follow

[vestal orchid]

wait

[vital tartan]

Hi, I have a question: how long can the review of an appeal take?

[vestal orchid]

they fucking raided me

[ocean thistle]

1-3 days but usually much sooner

[vestal orchid]

nice they offlined me

[vestal orchid]

hey bro they offlined me get me my stuff back

[ocean thistle]

@vestal orchid

We cannot give you your loot back

[vestal orchid]

are u deadass man?

do u know how much time i spent playing?

[jolly sonnet]

less then 24 hours since it just wiped

[vapid topaz]

its an official server, the rules are for everyone

[vestal orchid]

rustoria aint no offlical

[ocean thistle]

You're more than welcome to find their base and raid them since they're offline and won't be able to defend

[vapid topaz]

maybe find out where they live and raid them 🙂

[vestal orchid]

how tf can i find them

and im raided by them

[jolly sonnet]

we call that a skill issue

[vestal orchid]

What is this support bro

i thought rustoria was good but ofc they are cheaters

worse server, even worse then facepucnh

[flint siren]

facepuncnh

[ocean thistle]

They were banned, sorry if my answer was not what you expecting unfortunately we do not refund loot.

[vestal orchid]

I wil not be spending no more of my money on you. Im just saying

you aint getting my money anymore

[ocean thistle]

That is ultimately your decision

I wish you the best!

[vestal orchid]

this is the last straw for me

[jolly sonnet]

is hops still an admin or did he retire?

[ocean thistle]

He's someone special now if you check his bio

[vestal orchid]

@ocean thistle You will not and ever get my money

[ocean thistle]

Understood

[vestal orchid]

your support sucks bro cant even prevent cheaters

[ocean thistle]

They were banned? :)

[vestal orchid]

you grif my wipe

[vestal orchid]

yeah so, nw accounts wont change anthing

they will just go into new accounts and cheat

[ocean thistle]

Sadly it's a Rust problem. We do our best to ban them all.

[jolly sonnet]

wow

[vestal orchid]

then ask rust to fix it then

[raven mist]

Fix your attitude

[runic kiln]

Why was my account marked as high risk by the admin? Yesterday I just bought VIP and played all day without any problems 🙁

[vestal orchid]

Fix your player support and give my stuff back

[sullen bear]

🤣

[jolly sonnet]

shenzy, would you have time to hop on vc?

[vestal orchid]

i aint spending this many hours on this game just to get raided by cheaters

[raven mist]

Not any reputable community will ever give your stuff back

Welcome to official servers

[vestal orchid]

atlas

[raven mist]

Im talking about official servers

Atlas is not an official

[runic kiln]

Can you please help me? I was playing normally and I didn’t use any illegal applications 🙁
it's just day 1 after im buying vip, so sad

[prime apex]

Just curious and following up, if you guys dont ban cheaters without evidence then is there a seperate reason for a "High Risk Account" Ban? Or is that its own category seperate from cheating? I feel as though im being treated guilty before innocent and just a bit upset I couldnt seal or close my base for my teammates 🙁 I understand I may have acquired a mute here and there and will no longer speak in chat

[vestal orchid]

so? atlas mog u and i will be spending MY MONEY ON THEM INSTED

[rigid spade]

@ocean thistle Can you help me with an appeal I submitted?

[vestal orchid]

I will never and ever spend my money on rustoria when they cant even remove cheaters

[jolly sonnet]

bye bye

[raven mist]

Good luck

[ocean thistle]

Sure, what's your appeal id?

[raven mist]

Close the door behind you

[sullen bear]

@vestal orchid bro enough yapping my friend need true help

[jolly sonnet]

would you be able to join vc or are you busy?

[rigid spade]

Appeal #66ec1d

[raven mist]

Im at work atm, cant join vc atm

[vestal orchid]

hes banned for a reason and thats cheating

[jolly sonnet]

ah okay

[vestal orchid]

dont cry when u cheat and accept defeat

[jolly sonnet]

goodluck at work

[ocean thistle]

I can see it's been forwarded to your banning admin to review. You've done what is necessary and now you need to wait for a response. Thanks for your patience in advance

[jolly sonnet]

the vc is so lonely😭

[runic kiln]

me tooo pls Appeal #2e23ad 🙁

[rigid spade]

Thank you.

[prime apex]

I know this channel is teeming with life rn, but could you please answer the difference between a High Risk Account ban and no ban for cheaters without evidence? I think its a little bit personally selective...

[sullen bear]

cheat ? are u dumb ? u are the one who crying here bro. if he banned because cheat i would get banned too because 1 party with him

[glass olive]

Hey, @vestal orchid

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.