support

[hearty fulcrum]

You asked for support, and I provided it. If you feel that you no longer need support from me, that is okay. I will stop providing support.

What are you waiting for? What do you need help with? @dense vessel

[strange stratus]

yo support bring in the admin in charge of bans and stick to moderating discord chats

[dense vessel]

i appeal like 2 day anh still pending

[sonic lion]

website login is currently not working - any other way to report a cheating suspect?

[dense vessel]

and now web is brock down

[hearty fulcrum]

We try to answer appeals in 1-3 days. Please be patient with us because we need time to review the appeal.

[hearty fulcrum]

Our developer team is working on getting it back up right now. Thank you for waiting

[hearty fulcrum]

Feel free to dm me

[brazen obsidian]

ok what does the ban mean? Im seriously confused

[strange stratus]

reviewing support when u have no power to do anything ggs

[hearty fulcrum]

It means your account is considered "High Risk"

As it says in the ban reason/disconnect message

[brazen obsidian]

2.4k hrs is high risk lol

[hearty fulcrum]

You do not have 2.4k hours, and yes, your account is considered "High Risk." You can choose to play another server, or you can wait for a chance to appeal your ban to the admin.

[onyx cipher]

any adnins on please

[hearty fulcrum]

Hello, yes, how can we help you?

[onyx cipher]

LILY ARE U ON YES okay i will send a clip of cheater lvl 1 account and u cant tell hes full cheating

will nake a ticket real quick

[hearty fulcrum]

Sure, please send in dms

[hearty fulcrum]

Our ticket website is being worked on at the moment. You likely can't access it at the moment

Please feel free to send me a DM to make a report

[onyx cipher]

okay no worries i cant send it because the nb is too big can i share screen naybe in the waiting for support bit?

wait i think i got it

gonna send right now

[night fulcrum]

what type of cheats and what am i getting accused of cause all it says is cheating and now it says ban evasion

[hearty fulcrum]

Under our policy, we do not share any details or evidence regarding the ban.

[night fulcrum]

so i cant say what im getting accused of cause i am just trying to play ruatoria servers yall are banning me when the in half the people in us medium cheating rn that admins dont care about but i get banned for nothing lol

[cobalt verge]

man ..

[hearty fulcrum]

You are banned for cheating. That is all that I can tell you. You may feel free to wait for the chance to appeal, or you may choose to play on a different server.

[alpine urchin]

Hello, good evening. The server keeps kicking me from the game and I'm getting a "cheating" message. I honestly don't know why. Is there an admin who can help me?

<@&874995535881326632> Hello, good evening. The server keeps kicking me from the game and I'm getting a "cheating" message. I honestly don't know why. Is there an admin who can help me?

[versed summit]

dont cheat lol

[alpine urchin]

I only played once with a team, and after about 3 months I want to log in again, but it won't let me. I play legally; I'm not banned from any other server. Is there any way I can prove I'm playing legally?

[glass olive]

Hey, @strange stratus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hearty fulcrum]

Hello, the website is up now. Please try again now, and thank you for waiting.
@brazen obsidian@hollow matrix@foggy perch@grizzled venture@cyan tapir@night fulcrum@strange stratus@upper iron@sonic lion@dense vessel@onyx cipher

[hearty fulcrum]

Hey there @alpine urchin, what is your Steam ID? https://rustoria.co/getmyid
Or you can send the Steam profile link too

[sonic lion]

Can confirm

[alpine urchin]

https://steamcommunity.com/profiles/76561199876320208/friends/add

[weary knot]

@cunning tulip

can someone help me?

[hearty fulcrum]

Hello, what do you need help with? If you explain, we can help you faster

[hearty fulcrum]

Taking a look @alpine urchin

@alpine urchin I fixed it for you! Can you try connecting again?

[weary knot]

a was playing with a random person from deep russia he speaked chinese ,i crafted some for him stuff and invited him to the team where i played with my 2 friends

[alpine urchin]

ok ahi lo reviso gracias

[weary knot]

i got banned for playing with cheater but i didnt this guy was cheating

i spend a lot of times buying vip for this server and now i am rly mad for getting banned

how i can proof i didnt know this guy was cheating?

[hearty fulcrum]

Would you be able to create an appeal here? https://rustoria.co/support/appeal
After you send the appeal, please let me know, and I'll take a look for you

[weary knot]

i appealed @hearty fulcrum

[alpine urchin]

Thank you so much, I just logged into the server and why was I banned?

[hearty fulcrum]

Taking a look for you @weary knot

[weary knot]

thank u

[hearty fulcrum]

There was a mix up with your previous ban, but I fixed it now and you can play

Your appeal has been responded to. Please make sure you read the response. @weary knot

[alpine urchin]

Thank you very much for your help. If I encounter any hackers on the server, I will report them to you.

[weary knot]

where i read the response @hearty fulcrum #

and got my friends banned too

?

[hearty fulcrum]

You can read it at the same link! https://rustoria.co/support/appeal
It doesn't look like your friends were banned

[weary knot]

ok ty

[vital flax]

Why do hunting quests not work on rustoria us main? they don’t count when an animal is killed

[dense vessel]

I have an account that's been banned until the 23rd, then it will be unbanned. Does that mean I can play the game again?

[vital flax]

are kill animal quests broke or something

[formal stag]

Damn man, I got banned my first week playing Rust as I unknowingly was playing with a cheater and I guess im permabanned? I feel like nobody actually looked into the situation before denying my appeal. Fun while it lasted I guess.

I don’t even play with the same people as I don’t even know who was cheating I just woke up before work one day to be banned for “playing with cheater”

[dense vessel]

samething

[formal stag]

Yea man, even in my appeal I offered to provide proof I just got the game etc. Guess it doesn’t matter? Idk man im just bummed cuz I had no clue it was happening. Shit like this makes me wonder just how bad the cheating situation is on this game. I figured out the community tends to be toxic pretty quick but I didn’t expect to get clipped in the crossfire man. Shit kinda sad I met some cool people here. Guess I’ll just bring the ones I don’t think are cheating with me to another server or something.

I was even thinking of grabbing vip cuz I guess wiping the map happens every week?

And the pop be goin crazy with the que times and all that

[hollow matrix]

i appealed

@hearty fulcrum

[whole hollow]

ban appeals take 1-3 days for review

[dense vessel]

I have an account that's been banned until the 23rd, then it will be unbanned. Does that mean I can play the game again?

[whole hollow]

if thats when it says you will be unbanned. Yes

[onyx cipher]

yo did that guy get banned

everyone reported the guy

[drifting herald]

You would of received a response in your ticket telling you that

[hexed sluice]

Hello Admins. 3 days ago my account was banned "Hi risky account" i send a appeal. you ask me about other my accounts. i say i don't have other. result - my appeal is denied. so i want ask what a rules i broke or maybe i lied ? why my appeal is denied? or maybe i missed some hidden rule "not have multiple account - ban" ?

[long wren]

admin knows all about your situation
and we dont share evidence or reason

[hexed sluice]

i don't ask proofs. i ask what rules i break?

[long wren]

Oops sorry my wrong typing

[long wren]

we dont share banned reason too

[hexed sluice]

ok) so can i ask other question? Dear admin, did i break some of rules of this server ? )

[spring brook]

Hi admin can you guy do something about your servers always having asian cheaters on them like why

[spring brook]

admin the rustoria au prem server can you please do something about these asian cheaters please control is 100% cheating

can you please do something every one is sick of having to always report these cheaters

[hexed sluice]

@long wren looks like racism? no?

[long wren]

make a ticket

[long wren]

What you're saying is speculation. 🙂

[past verge]

i made ticket (Ticket #526f9b) he got banned but his teammates still playing, can they get banned for playing with cheater?

[raven mist]

Those players you're talking about are a complete different team and not associated

[pearl gulch]

Dear Sir
I was banned because of 'Banned: Ban Evasion'. I am confident that I have not engaged in any violations. I am very confused about this. I am willing for you to inspect my computer. Thank you for your review.

[long wren]

we do not pc check and please submit an appeal
https://rustoria.co/support

[pearl gulch]

OK ths

[unkempt grail]

is there an admin on to help me?

[dusty sorrel]

you were given an answer

in a different channel

#general

[marble glacier]

Why was I banned for having a suspicious profile? 😑 I have an expensive account lol

[unkempt grail]

I was also banned with no real explanation after 300 hours on the server... just said cheating even though I am not. So I'm appealing we shall see what the Rustoria Gods say

[wanton stump]

!appeal

[glass olive]

Hey, @marble glacier

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wanton stump]

Admin will answer your ticket and if your right they will remove it

[amber axle]

why was I banned from your server for no reason?

[unkempt grail]

Same

[cobalt lynx]

same, how long time does it take for them to answer to your ticket?

[unkempt grail]

Hopefully quick. I was farming right outside base. But I’ve been waiting an hour

[flint scroll]

Yo what does it meant to have a high risk account???

[misty scroll]

That your account is too much of a risk to be playing on Rustoria

[flint scroll]

bruh ive been playing for like 2 days how is it to much of high risk ive had this acc for over 3 years

and i can show proof with receipts

[cinder olive]

Hello

[flint scroll]

why is it considered high risk tho?

[cinder olive]

new toria rule 1k hours+ to play on servers yes yes?

[flint scroll]

are you deadass?

[cinder olive]

yes fuck all low hours animals like you ❤️

[hexed sluice]

that means them not like you & ban you) them not think you cheater but not like you )

[cinder olive]

mostlikely cheating anyway

[flint scroll]

wtf are you talking about?

just shut up your very low iq it hurts to read your text

[cinder olive]

i wonder... i really wonder... why u're high risk

[flint scroll]

i have proof ive been on this acc for over 3 years aswell lol

[flint scroll]

dms and everything you low iq mutt

[cinder olive]

alex even better just made dc to play rust i guess

[flint scroll]

now show how old mines is lol

[cinder olive]

mad cuz bad?

[hexed sluice]

so?) my acc 6 years & 5k hours. after 20 hours on server 5 kills 5 deaths) 2 weapon in box ))) HI Rrisky too)

[cinder olive]

nice eng alex

[raven mist]

Guys guys, take it to #general

[cinder olive]

ofc u people are russian kids... what else

[flint scroll]

ok tell me why my acc is high risk

[cinder olive]

[raven mist]

I've just denied your appeal, you're free to play elsewhere

on your account or any of your others

[flint scroll]

so you gon tell me how its high risk i have bank statements proving it my acc

[raven mist]

^

[hexed sluice]

yea 46 yers old kid 😆

[cinder olive]

oi don't be toxic...

[red roost]

So do you guys obfuscate the "high risk" factors intentionally?

[misty scroll]

Yes

[red roost]

Will giving it away cause cheaters to be able to hide themselves?

[misty scroll]

Just like we use the blanket term "Cheating" as to not reveal information that only benefits people with bad intentions

Same reason no organisations give out the actual proof behind their bans

[red roost]

What is the margin of error

What could be the chance of a false positive

[misty scroll]

Realistically that's impossible for anyone to say. If we're talking about "High Risk Account" there is no "false positive". It simply means that the account is too high of a risk to be playing on the servers, it's not a cheating ban. If the affected players disagree they're free to appeal their ban.

[red roost]

If there's some sort of parameter which dictates whether the account is high risk or not, and the falsely banned user (who presumable doesn't know about this parameter because they are not a cheater) doesn't manage to change it, and appeals, how does that change anything? Do you just automatically reject such appeals?

That kind of appeal system seems like it only benefits the cheater ino

[misty scroll]

There is not a specific set of parameters that dictates if an account is high risk or not. If a banned player appeals, it will be handled on a case-by-case basis, and no appeals are automatically rejected. Every appeal is manually reviewed by an admin.

[red roost]

Hmmm idk that reply sounds fishy and soulless to me. I was once told that there was some opsec issues with steam and I imagine this is involved. Alright then. I do ask that you consider my friend 5star once more cause I fully believe he's a legit player

Guess it might have been vpn

[raven mist]

And i dont, and i surely know that theyr not a legit player

[red roost]

He has a VPN auto turn on when his computer turns on and it crashes pretty frequently so I guess that was the main point

[raven mist]

It has nothing to do with a VPN

[red roost]

It's purely a steam account thing then?

[raven mist]

Not neccesarily

[red roost]

In game activity involved?

[raven mist]

He knows very well what he's up to

[red roost]

Huh. Yeah, come to find out you aren't wrong...

[autumn obsidian]

How do i appeal?

!appeal

[glass olive]

Hey, @autumn obsidian

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

[near halo]

How can i open a ticket

[robust musk]

appeal or report?

[robust musk]

still awake HOLY....👀

[near halo]

For a business proposal

[raven mist]

What kind of proposal?

[near halo]

Can i talk this with a owner o similar?

[raven mist]

You can dm our managers @balmy cypress or @neat pumice

[slate hornet]

can someone open the ticket i made about 76561199230062049

[near halo]

Ok thx

[raven mist]

Open the ticket?

[slate hornet]

kid is on gear n aint hiding it like

[raven mist]

If you created the ticket its alreadybopen

[slate hornet]

well no one doin anything

n its annoying bc cant progress he wont fk off with his tm8s

[raven mist]

Whats the ticket id?

[slate hornet]

Ticket #8eec96

sea long worst server for cheating

[sharp kettle]

I humbly request that you lift my ban. Thank you.

[raven mist]

Gotcha, we will take a look at it asap

[raven mist]

Welcome to rust 🙃

[slate hornet]

16k hrs bolt

[robust musk]

!appeal please appeal your ban an admin will be reviewing you appeal between 1-3 business days could be more or less it depends on your situation

[glass olive]

Hey, @sharp kettle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slate hornet]

js need more admins to watch over every cheater on sea

[robust musk]

that is going to be difficult

[raven mist]

We are doing as much as humanly possible

Also keep in mind holidays are around the corner 😬

[robust musk]

but feel free to report as much so our humble admins can play with their ban hammer 😄

[slate hornet]

it js gets to a point n u guys gotta ban the whole team instead of 1

[raven mist]

We will if theyr found to be cheating

[slate hornet]

fk i wanna c 30 mfs wit a ban hammer ezz on this server

[robust musk]

for how far i know if they are found guilty, some will be associatebanned...

[slate hornet]

yh swt fkn dont wanna be racist but hands down asians r the most shittest people always known for cheating on every game

[robust musk]

no need to throw that comment :l cheaters are everywhere :). feel free to use any of our other servers

[past verge]

why is EU MEDIUM so laggy again

its every single day lag, since wipe day

[robust musk]

lemme check rq

[raven mist]

Been an issue for any uk hosted server basically on every community

[restive knoll]

I'm being kicked from the store for cheating, but I've never used any third-party software

[wise lagoon]

how to apply for a ban

[violet ruin]

!appeal

[glass olive]

Hey, @restive knoll

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[violet ruin]

!appeal

[glass olive]

Hey, @wise lagoon

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[restive knoll]

How long will it take to receive a response to your appeal?

[tribal idol]

!appeal

[glass olive]

Hey, @tribal idol

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[nimble depot]

i have really high ping on this server for some reason my internet is fine though im not downloading anything and discord and everything else works fine my ping spikes from 70 to 150 and sometimes 3k, i normally have around 20 ping on eu servers

[buoyant kraken]

cheat 76561198360866562

[glass olive]

Hey, @buoyant kraken

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[charred monolith]

!appeal

[glass olive]

Hey, @charred monolith

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[granite bone]

!report

[glass olive]

Hey, @granite bone

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fleet crater]

Why can't I access the server?

allows access to other servers

[tame dragon]

hello

[noble bear]

Admins why is eu long so laggy?

[hollow harbor]

i got a bann last night, first time ever. i am a role type player. was wondering how i could have know that i played with a cheater?

[near halo]

I cant cancle my Subscription on the Website wtf+

[raven mist]

!cancel

[glass olive]

Hey, @near halo

To cancel an active subscription, follow the steps below:
https://files.rustoria.co/m3YbVhvR6grvETcxArUrwhue6NC9wngd.mp4

[raven mist]

Make sure you fill in the text

[near halo]

i did

u mean the same text?

bro who does thing slike this

wtf such a dog scammy sertver

[raven mist]

?

What the error?

Instead of saying some rubbish, give some more info 😂

[humble marsh]

how to submit a ticket?

[sturdy terrace]

!ticket

[glass olive]

Hey, @humble marsh

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[gleaming iron]

Hello i was recently temp gamebanned for 3 days over a week ago and the ban was lifted but me and my friend still arent unbanned from rustoria

and it wont let me make an appeal

[fathom gulch]

Hello.

I submitted an appeal which was declined under the reason of Ban Evasion / playing on another account with cheats.

I would like to clarify that I have never owned or played on any other Steam accounts, and I have never used cheats. I have only ever played on this single account.

I understand that an automated system may have detected a technical match (IP / HWID / device), but I kindly ask for a manual review, as this ban may be a mistake.

If possible, I would appreciate clarification on what evidence led to the Ban Evasion conclusion.

Thank you for your time and consideration.

[lament flame]

hey, I got banned for ascosiation after my teammate got temp gamebanned for 3 days, his ban is lifted now but im still banned, i made a ticket but it got closed saying my friend is still banned, even tho the ban got lifted.

could anyone help?

[crude brook]

WHY SO LAGGS?

[true basin]

76561198975389046 cheat aim bot

[lament flame]

!appeal

[glass olive]

Hey, @lament flame

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[scarlet star]

Hello, I can no longer connect to the Rustoria EU Long server. Is this normal?

[robust musk]

What does the kick message say?

[robust musk]

If the appeal was denied that would be the final decision, I’m sorry

[native moat]

76561199282073672 cheat aim bot

[hollow matrix]

is there any way my appeal can get looked at faster i dont even know what i did?

[faint remnant]

yo why is rustopia gg eu small carshing so much****

[raven mist]

No idea we are rustoria

[robust musk]

!report

[glass olive]

Hey, @native moat

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[robust musk]

as already mentioned... no

[fathom gulch]

спасибо за ответ, надеюсь её не отклонят

[robust musk]

Нет проблем, удачи с вашей апелляцией.

[fathom gulch]

хах благодарю и вам всего хорошего

[ocean bramble]

hello, I got the cheating error, despite the fact that I have never used something forbidden, one particular server is unavailable: Rustoria.co - EU East Long

[drifting flume]

Same problem BR - main

[robust musk]

!appeal

[glass olive]

Hey, @ocean bramble

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

@drifting flume please press link above :).

[dense imp]

nice false ban btw

[raven mist]

Hm?

[dense imp]

says ban evading

[raven mist]

Where?

On what account

[civic whale]

ON RUSTORIA US MEDIUM BIWEEKLY a tugboat is griefing the boats, it is blocking the exit X26

can someone fix that?

[mental venture]

Bro i just got banned for Cheating on rustoria small us for no reason at all wtf?

what can i do to get this reversed?

[dim fern]

!appeal

[glass olive]

Hey, @dim fern

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dim fern]

i js got false banned burh hello

[mental venture]

same and my friend got banned for playing with since they think im cheating lmao

[dim fern]

Rustoria US small

[mental venture]

yes

[dim fern]

my friend got banned for hceating and bro is a console player lkmfao shitty staff

[robust musk]

both of you have to appeal as the link above profided

[mental venture]

i sent it in already

[robust musk]

The standard response time is 1-3 business days, but can be more or less based on the situation.

as the message also says :D.

[dim fern]

what situation

bru im in my wipe rn

[robust musk]

well, personally i dont know anyone who got banned :D. so it must be avoidable right...

so maybe next wipe who knows :d.

[dim fern]

bro what

[mental venture]

i didnt do anything i was just sitting in base and was banned out of no where

[dim fern]

we got false banned

[robust musk]

what reason was the ban?

[mental venture]

it just says cheating

[robust musk]

somehow i highly doubt that...

[dim fern]

same]

im same server with my duo he got banned mine says playing with cheater

[robust musk]

best to do is just wait those 3 days who knows maybe you will be unbanned

[dim fern]

u js said based on the situation bro i didnt even do anything to get banned no one cheats here..

in the middle o f my wipe 🙁 bouta expand the base

[robust musk]

Staff cannot interfere with gameplay :).

[robust musk]

yeah, so it could take longer or shorter than 3 days.... just wait 3 days and you will get your awnser :D. it isnt the end of this world

[dim fern]

it is for me rust is my life

i can get mentally sick and i can sue you

[robust musk]

Maybeeee??? read a book or something :d.

[dim fern]

i cant i got banned for no reason

[robust musk]

i highly doubt that would be sueable since Rustoria hasnt done you or anything that belongs to you any harm :).

[dim fern]

discord mod

[raven mist]

Good luck

[dim fern]

help

im slowly hurting myself now

[raven mist]

Make an appeal and move to #general

[dim fern]

i did

[raven mist]

Good, now be patient

[dim fern]

i was in a middle of my wipe AND I DIDNT DO ANYTHING.

[mental venture]

same how does this even happen

[raven mist]

You've said that, be patient 🙂

[dim fern]

im jjust that good ig

[mental venture]

same they dont want us shitting on their server timmys

[robust musk]

than move to #general as Shenzy alr mentioned

[dim fern]

yes sir

[fathom gulch]

а, если я написал апеляцыю на русском языке её будут проверять?

[robust musk]

абсолютный

[fathom gulch]

что означает абсолютный ? )

все спокойной ночи

[ember bay]

why did i get ingame chatmuted for half a day for saying "fingers"

[robust musk]

when did you get muted?

[ember bay]

just now on us main

a bunch of other people are getting muted too

[raven mist]

Whats your steamid?

[ember bay]

76561198318351982

someone in chat was saying they were giving away stuff first person to say "fingers"

and like 10 dudes got chatmuted

[raven mist]

Seems like the filter picks up something wrongly and caused your mute - will forward that to our devs and you are now unmuted

[vocal gate]

yoo me too

[raven mist]

steamid?

[vocal gate]

76561198372206446

ty

[ember bay]

i sent a screenshot to ur dms

[raven mist]

Handled, ty

[ember bay]

WWWWWWWWWWWWWW

[quartz wadi]

How to report someone for cheating

[robust musk]

!report

[glass olive]

Hey, @quartz wadi

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[violet ruin]

будут

[fresh raven]

How long does it usually take for a ban appeal to be reviewed

[wanton stump]

1-3 days

[fresh raven]

Is there any chance you can look at mine now

[wanton stump]

Only admins can look and i am not admin :/

[fervent granite]

How do I place Ban appeal?

[wanton stump]

!appeal

[glass olive]

Hey, @fervent granite

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[fresh raven]

oh alr thanks

[fervent granite]

thank you

[buoyant schooner]

hey so there is a guy cheating in the rustoria biweekly server his name is for sure

[summer laurel]

Hey i just tried to load into rustoria and as soon as i loaded in it kicked me for cheating?

[robust musk]

!appeal

[glass olive]

Hey, @summer laurel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[robust musk]

!report

[spark vessel]

i got a cheater infront of me

[robust musk]

!report

[glass olive]

Hey, @spark vessel

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[spark vessel]

bro

[thin plover]

we do not take report off discord, you don't have to wait in the channel, make a ticket and we'll take a look

[spark vessel]

bro he is right here

[raven mist]

Yes and we know this way where "here" is

Make a report

[safe bridge]

we just took a clip of him flying xD

[thin plover]

ok put that in a ticket

[spark vessel]

look at my ticket now

[raven mist]

This flying you see is something everyone can

[spark vessel]

wdym everyone

[raven mist]

Just looked at your clip

you can even do it

[violet ruin]

wow how do i fly

[raven mist]

just jump and press f8 or f11 , not sure what button it is 😄

and you'll float a bit

[violet ruin]

thats awesome

[raven mist]

But thats not cheats, just so you know

[spark vessel]

that's crazy

nothing is happening when i do it

[raven mist]

Well its not a cheat, can ensure you that 😄

[thin plover]

people do it often, it just freeze your game I think or something like that

and make it looks like you fly

[raven mist]

Exactly that

[spark vessel]

i did not know that lol

[raven mist]

No problem haha we've seen it more often

if he was actually flying around while doing it it would be a different story

[spark vessel]

but when i try it nothing happens

[terse fog]

ban marlin

us medium

[thin plover]

make ticket

us medium

[terse fog]

like f7 ur sayin?

[raven mist]

^

[thin plover]

!report

[glass olive]

Hey, @terse fog

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[terse fog]

thanks

[rich rivet]

YO I DIED FULL METAL AK IN FERY BC THE MAP IS GLITCHED (RUSTORIA US MED)

[summer laurel]

how long will it take for support to respond to my appeal?

[wanton stump]

1-3 days

[summer laurel]

damn ok thanks

[wanton stump]

sorry to hear that

[rich rivet]

can u guys fix it

[robust musk]

could you try to profide as much info as you can?

location on the map what exactly is glitched?

@rich rivet

[rich rivet]

ferry termial

[rich rivet]

can i dm u the screenshots

[robust musk]

yessir

[rich rivet]

alr look dms

[distant minnow]

how to ban appeal?

[robust musk]

!appeal

[glass olive]

Hey, @distant minnow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[torpid cove]

cheater in rustoria us medium premium tuna and marlon wall banging metal and prefireing blatantly

[glass olive]

Hey, @torpid cove

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[woven sleet]

If i have very low hour can I get kicked for cheating?

why does it sayin cheating

like before I even load in

[wanton stump]

make appeal if you did nothing they will remove the ban

[wanton stump]

!appeal

[glass olive]

Hey, @woven sleet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wanton stump]

no

[woven sleet]

I mean im not banned jus kicked

[wanton stump]

aaaaa kk

[woven sleet]

it was first server i ever join

[terse fog]

lol I’m trying the same sbit here boss

[dark tangle]

My appeal was approved, but why am I still in the ban? @robust musk@wanton stump

@raven mist

[wanton stump]

after unban it is takes 10 mins, if that is not the case then you need an admin to help you

[dark tangle]

i need help

cuz i unban like 9 days ago

[abstract river]

can i get a admin to help me rq i just wanna know who i was playing with that had cheats

[dark tangle]

any admin can help me?

[thin plover]

it's fixed again, try again to connect in 10 minutes

[thin plover]

you can ask in your appeal if you made one

[dark tangle]

ok i luk

[abstract river]

how long does a appeal take?

[thin plover]

1-3 business days to be answered

[fresh raven]

how do i check if my ban got appealed

[rich rivet]

Yo can u fix the glitch on rustoira us med?

I told copycat abt it but he’s only a chat moderator (not shaming) but he can’t do anything in game ur a higher up so im guessing u can?

[robust musk]

absolutely true, i already forwarded it to well the higher ups :). nothing more we can do

[rich rivet]

Alr hopefully it’s fixed b the time I wake up lol comps are scarce

[tranquil lichen]

anyway someone can help me?!?

I was banned and im supposed to be unbanned and I havent yet

and it doesnt let me make tickets

[robust musk]

do you have your ticket ID?

[tranquil lichen]

I made one like 2 weeks ago

and it got denied but also I was told it was a 14 day ban and now its been 14 days

can send my steam

[robust musk]

give it like another day maybe,

[tranquil lichen]

ok sounds good

[robust musk]

the duration is 14 days so i guess on the 15th day you will be unbanned (possibly)

[tranquil lichen]

👍

[frail bridge]

put a end to my sufffering and ban this dude

marlin us med

[robust musk]

!report

[glass olive]

Hey, @frail bridge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frail bridge]

i did

[robust musk]

only thing you can do rn is wait :D.

[frail bridge]

pls make it stop

they took everything

[robust musk]

nothing i can do sorry

[tardy tulip]

may i get some help reguarding a ban, i was banned and when i try to submit a ticket/appeal it tells me theres no ban for my account

[regal prairie]

Are you linked to the correct account?

[tardy tulip]

yes

[past verge]

HELP ON REPORTS FAST PLS GETTING RAIDED BY CHEATER RN

[fresh raven]

where do i see the progession on my appeal

[past verge]

76561199024224004

[tardy tulip]

idk if a admin can dm me maybe to see if i can get further help with the ban, i got it about 1 hour ago

[robust musk]

!report

[glass olive]

Hey, @past verge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[robust musk]

ban appeals can take 1-3 business days

[past verge]

PLEASE I DID

[robust musk]

than just simply wait until an admin will review your report

[tardy tulip]

it doesn't give me the option to appeal unfortunately since the ban isnt shown on my account, atleast thats what it says when i try to make the appeal

[past verge]

wdym they are raiding me with cheats on rn

[rich rivet]

How long would that glitch take to fix

[granite tendon]

@thin plover

[dense vessel]

Did u check steam accout???

[frail bridge]

YEA

[dense vessel]

How many uhr they had

[frail bridge]

3600

[dense vessel]

Yep

3600h on game =]]] and u say they cheat =]]]

[frail bridge]

SO THAT MEANS HES NOT CHEATING?

[dense vessel]

they just so gut at game =]]

[frail bridge]

WHAT

[tardy tulip]

it says i broke community guidelines and id like to know what guidelines i broke so i can possibly get unbanned and not violate them again. it doesn't tell me the specific one i violated.

[robust musk]

guys move it to #general pleasew

[robust musk]

!appeal....

[dense vessel]

How many uhr u had

[frail bridge]

6K

[robust musk]

@dense vessel @frail bridge

[tardy tulip]

i tried, it just hits me with a no ban found

[robust musk]

did you make sure you bound your current account with this discord?

[tardy tulip]

for some reason it bounded to another account i have on the website but my current steam account is bounded to this discord

i put in a unlink request tho so hopefully i can fix that soon

[violet dust]

!appeal

[glass olive]

Hey, @violet dust

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[tight comet]

!appeal

[glass olive]

Hey, @tight comet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[frail bridge]

do they break the base of cheater when there ban>

[royal dome]

i was banned for no reason this is my first time playing the server i have no game bans

[robust musk]

no, staff cannot interfere with gameplay

[robust musk]

!appeal

[glass olive]

Hey, @royal dome

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[royal dome]

how

[spring ember]

my high risk account appeal got denied now what

[robust musk]

that means that you will not be able to play on any Rustoria server...

that will be the final decision aswell

[spring ember]

Hi it’s been like 5 months since my high risk ban appeal got denied, chance i can re-apply? i still play on that account regularly as i’ve built up hours now, am i a lesser risk, thanks.

[spring ember]

didn’t see this

thanks anyway

[robust musk]

do not worry you can try to re-appeal but i think it is no use

[spring ember]

yeah me too, probably more than 90% appeals actually get denied

no point trying to argue i don’t hack lol, why would they believe me anyway

[digital scaffold]

how do i submit a ban appeal

[robust musk]

!appeal

[glass olive]

Hey, @digital scaffold

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[amber sentinel]

Hallo my name mamat kopling, idk why my appeal get denied? Even though I haven't been asked to send any proof to the hack, I was only asked to send a link, why was it immediately denied
Can I make a report again so I can provide evidence?

[long wren]

we dont share evidence or reason

If the appeal is denied, it is the final result and you cannot appeal again.

[amber sentinel]

rejected without providing any proof, wow that's a very good service huh

I speak because I have complete evidence.

[frank ruin]

Hi! not sure if this is the right place to ask my question, but I was wondering if there was a way to have a .map file from the map who wins the vote ?
thank you!

[undone fjord]

allo, Im trying to figure out where to apply to use a VPN

[hollow cosmos]

Map files are available shortly before wipe in #wipe-feed

[regal timber]

!appeal

[glass olive]

Hey, @regal timber

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[slender chasm]

When does us mondays wipen bps?

[molten flicker]

!force

[glass olive]

Hey, @slender chasm

Force wipe is the first Thursday of the month. We wipe the following if applicable:

• Map
• Blueprints
• Shop points

Force wipe typically happens around 2PM EST / 7PM UK / 8PM CET.
<t:1767294000:F> (your local time) is the time of the next force wipe and it will happen <t:1767294000:R>.

[lone magnet]

what should I do if my account is banned for no reason

[patent crow]

!appeal

[glass olive]

Hey, @lone magnet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wicked mirage]

there is a big time cheater on rustoria.co -US medium premium

[patent crow]

!report

[glass olive]

Hey, @wicked mirage

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[rose heart]

can someone review my ticket were apparently going to get raided and the guy i made the tivkert joined the game...

should get a kickban for high risk account

W admins

[west relic]

!support

[dusty sorrel]

how can we help?

[wraith jackal]

Luke is there anyway i could speak with you

[raven mist]

U can probably just dm him

[tawny lake]

Hello, I submitted a request regarding a ban on the site. Can you tell me how long it will take you to resolve it, since I haven't violated anything?

[misty scroll]

We advertise 1-3 days for appeals

[tawny lake]

How can I speed up the solution to this problem? I didn't use any software, and it's been a wipe since today.

[rose heart]

if any admin has spare time i have 1 new ticket its not a major deal just another high risk account

[tawny lake]

Please resolve my issue. I left a request on your website.

[rose heart]

im not an admin g

[gloomy root]

What should I do if I can't appeal again?

[patent crow]

The standard response time is 1-3 business days please be patient

[patent crow]

The standard response time is 1-3 business days please be patient

[rose heart]

sweet

[patent crow]

U can't do anything

U can't appeal

[gloomy root]

why?

[tawny lake]

I honestly don't understand why they decided to ban me, especially before the wipe.

[patent crow]

Bcz that's how it is if ur appeal got declined there is nothing u can do or yes u can try other servers

[patent crow]

No one gets banned for no reason i guess u will find it out after admins response

[gloomy root]

I didn't play with cheats, my account was stolen, I can prove that it's mine, I have 6000 hours on it.

I don't have many hours on my new account.

[distant isle]

someone look my ticket for unban?

[tranquil lichen]

can a admin help me ?!?!?

[patent crow]

The standard response time is 1-3 business days please be patient

[gloomy root]

They didn't tell me if I could play if I returned the account that had 6,000 hours on it, and if I couldn't, why couldn't I just play on a new account or how many hours I needed to play?

[raven mist]

Thats for appeals , not player reports 😜

[patent crow]

Well sry that's how the system works if u can't appeal and ur appeal got declined u need to find a new server good luck

[gloomy root]

you have the best server

[patent crow]

But he is asking for an unban ticket isn't that an appeal?

[gloomy root]

You don't ban everyone who has few hours.

[patent crow]

If it's not mb i guess

[raven mist]

Its a player report 🙏

[patent crow]

Oh dang mb

💔

[gloomy root]

.

[raven mist]

No worries haha

[raven mist]

Correct

[gloomy root]

"Are you going to ban everyone with less than 100 hours of playtime?" I don't think so.

[raven mist]

Nope, why are you asking?

[gloomy root]

then why me

high risk acc

Why can't you clarify if you don't want to remove the block?

[rose heart]

were u au premium?

[gloomy root]

I don't know what this is

[distant isle]

after I joined the server I fought with a few players who were raiding near me and then I was at the base camp where they were raiding and then I woke up with ban for cheating why?

[patent crow]

Actually I made a mistake reports are reviewed asap...

[raven mist]

Just make an appeal and we’ll handle it there

[gloomy root]

You rejected me and said nothing. I replied that I could prove everything necessary.

Didn't answer the question

[distant isle]

after I joined the server I fought with a few players who were raiding near me and then I was at the base camp where they were raiding and then I woke up with kick for cheating why? and banned also my teammate for nothing

[gloomy root]

I can't file a new appeal, so I came here.

You didn't even want to bother with this and look at my evidence.

just a deviation

[patent crow]

The reason will be shown after u get kicked from the server

[distant isle]

yea but without a proof ?

[gloomy root]

If this is true then why did you ban me?

[patent crow]

!appeal

[glass olive]

Hey, @distant isle

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[gloomy root]

.

@raven mist

[raven mist]

Because your account was most likely too much of a risk to play here

[tranquil lichen]

@raven mist PLEASE HELP

🙏

[gloomy root]

Let me prove to you that this is not true and why it only has 100 hours on it, although I already told you why

@raven mist

or you don't have time for this

@raven mist

@raven mist

[patent crow]

Please don't tag admin

[gloomy root]

ok

Please sort out my problem completely.

[raven mist]

You can dm me all your proof and ill check when i can

[subtle steeple]

Hello, you can see when and why I was banned

@raven mist Will you help me?

[gloomy root]

Help me solve the problem with blocking on the server due to low number of hours.

[robust musk]

!appeal but as @raven mist already said you can send all the proof to him...

[glass olive]

Hey, @robust musk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[near halo]

What do I do if it says high risk account ?

[robust musk]

press the link above

[gloomy root]

For some reason he showed all my accounts

He didn't ask me to show proof that I played 6000 hours on my real account.

It is not possible to appeal again.

[robust musk]

no... as @raven mist already explained

your account forms a risk so you will not be able to play on ANY Rustoria server.

[gloomy root]

then tell me why and how

[robust musk]

shenzy already explained

[gloomy root]

As I said, I can prove the opposite and I don't take any risks.

you won't let me prove it

[gloomy root]

no didn't explain

You don't kill everyone from the server because they don't have enough hours.

[robust musk]

did you make an appeal?

[gloomy root]

I have a reason why there are few of them, and in my opinion it is very respectable and proof that I will not interfere in any way if I have few hours.

[gloomy root]

.

you don't even see or hear this

❌

[misty scroll]

Because

1. You're breaking the rules regarding ban evasion (read here: https://rustoria.co/rules/vanilla)
2. You've not been truthful in your appeal, nor in the DMs with Shenzyyy

[earnest geyser]

Why was my ban overturned? I wrote two tickets, they were both overturned, and I still can't access the server.

[misty scroll]

This should be fixed in ~10 minutes

[rich rivet]

is the glitched fixed?

[robust musk]

Not that i am aware off, i know they are busy with it rn

[rich rivet]

oh shi is it like a bad problem

[raven mist]

You mean the hole in the staircase?

[rich rivet]

yuh

and u cant go near train tunnels in ferry

[raven mist]

Thats not something we can fix as its how the map generated, only thing we could do is block it off

so lemme get to it

[rich rivet]

oh thats werid thx

[raven mist]

What server was this again?

[rich rivet]

us meduim biweekly

[raven mist]

Awesome,t nx

[earnest geyser]

I've been waiting for two hours now.

[misty scroll]

Every time your appeal was accepted, it was a different thing that affected it. I have fixed yet another thing now, so please wait 10 minutes and try again.

[earnest geyser]

I can't write appeals anymore

[vapid sierra]

Report https://steamcommunity.com/profiles/76561199780358979

[glass olive]

Hey, @vapid sierra

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[robust musk]

did you already appeal beforehand?

[misty scroll]

Because I fixed it, and you just need to wait

[earnest geyser]

щлун

[misty scroll]

There is no ban anymore

Nothing to appeal

[earnest geyser]

okey

Yes, thank you so much for unbanning me. I was really scared that I wouldn't be able to play with my team anymore.

[brisk flax]

why did my apeal get denied for playing with a ban evader iv not played with for like 5 months

[robust musk]

If an appeal got denied, it will be the final decision that will mean you cannot play on any Rustoria server anymore...

[brisk flax]

i didnt even do anything tho just happend to be playing with the wrong guy

[robust musk]

an admin in that case have already overlooked your situation and made a decision on the based facts and information they have.

[brisk flax]

my friend got unbanned tho and he got banned at the same time for the same reason

and they didnt even say why i got denied its like the just couldn't be asked to read it

[solid prism]

help

[patent crow]

yes what do u need help with?

[solid prism]

i just tried to connect on rustoria.co - eu medium and it's wrote (disconnected:cheating).
but i never used cheats, dma, macros or something else. i tried to write an appeal on an official site.
but i can't make appeal anymore, cause i did it once and support said that they decided my problem

[patent crow]

huh? what ur appealed said?

did it got decline or what?

[solid prism]

no, they said: Hello there, this has been fixed, you can connect now have a great day!

[patent crow]

but still cant join?

[solid prism]

this was 6 months ago, but when i tried to connect again i was kicked

and i can't make another appeal, what's wrong?

[patent crow]

please wait patiently i will forward this to a admin can u give me ur steam id?

[solid prism]

okay, wait for it

76561198826919477

[median grail]

Hello, administrator. I always get banned after changing nodes using VPN, can you help me? I have already boarded the ticket, thank you.

[fallow ruin]

I played on the server for 3 hours and then I was banned because my account was too suspicious. How can I confirm that my account is safe and that I play without cheats?

[misty scroll]

Should be fixed in ~10 minutes

[solid prism]

oh thank you

[median grail]

thank you kiss kiss

[misty scroll]

Should also be fixed in ~10 minutes

[misty scroll]

You can submit an appeal here: https://rustoria.co/support/appeal

[worn moat]

@misty scroll banned cheater pls!!!! Rustoria EU East Long - 76561199587281111 - aimhack!!!!

[robust musk]

!report

[glass olive]

Hey, @worn moat

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[broken estuary]

@misty scroll hi i got highrisk account on my account a while ago and im playing all servers fine can u please review my ban

[robust musk]

!appeal

[glass olive]

Hey, @broken estuary

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[broken estuary]

i did already a while ago

[robust musk]

when did you appeal?

[broken estuary]

1-2 months ago

[robust musk]

what was the outcome?

[broken estuary]

denied with no answer so i back for a review cause i played almost all server for since im banned and nothing happened so i just want to get reviewed again

[robust musk]

if your ticket has already been reviewed that result will stay...

[broken estuary]

not what the admin said so im waiting for him he said come again to get reviewed

[worn moat]

you banned cheater. a him friends? its party 3-4 guys...

[violet ruin]

not here put it in a ticket

[worn moat]

ticket closed.....

[crimson otter]

Does staging branch work with toria on forced?

[spring ember]

I wrote an essay on my high risk appeal, but got denied. This was around 5 months ago, can I re-apply? I put more hours onto the account now if that makes it look less sus ig?
All my friends have stopped playing with me as they main rustoria, for 5 months now. I'd do anything for a second chance.

[spring ember]

Please sirs!

[dense ether]

SteamID/Profile: 76561199182316980
Server Effected: rustoria.co - eu low pop
Player Location: Russia
Issue: I was playing on a server with friends on your server and I was banned for using cheats that I don't use. I have an open profile and have played for 5200 hours.

I submitted a ticket, but it was not reviewed

[spring ember]

:c

[trim mica]

The EU Mondays Server what is the Max Server Capacity ?

is 850 Players the limit or will it be uped to 1000 Players

[cobalt jackal]

If you’ve already submitted an appeal, you’ll need to wait for a response there. The standard response time is 1–3 business days, but it can be more or less depending on the situation.

[dense seal]

Ted I need support, can you assist?

[cobalt jackal]

What you need help with?

[dense seal]

I accidentally bought VIP for EU mondays instead of US mondays. can you help with that ?

[cobalt jackal]

if you haven't logged into the 'wrong' server yet, the admins may be able to help you, can you go to https://discord.com/channels/274965952116817920/883058174570135572 and create at ticket with a full explanation.

[dense seal]

I obviously logged into the wrong server... thats the whole point. I misunderstood EU for US. My team is playing US wipe.

so now ive bought VIP for the wrong server

[raven mist]

Make a payment support ticket so our payment staff can assist you there

[dense seal]

okay will do

[solar grail]

friends, I was banned by mistake, as was my teammate. What can I do? The tickets are being rejected. My teammate is ready to pass all the checks. We've received a lot of reports in that wipe. My teammate's Steam account is https://steamcommunity.com/profiles/76561199597449177 . My account is https://steamcommunity.com/profiles/76561199240599455/

[potent raven]

Wow, it automatically locks onto enemies.
编辑
转发
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[0:23]2025年12月23日 0:23
What should I do?

Wow, it automatically locks onto enemies.
What should I do?

My ten teammates and I were wiped out instantly.

My teammates and I got blown up

[sharp arch]

Did i have 5min bypass queue if i disconnect? i'm lagging

[short salmon]

guys, can you fix the lag on eu mondays im like teleporting

[misty scroll]

There is no mistake here. Submit an appeal through https://rustoria.co/support/appeal if you disagree with the ban. The outcome of the appeal is finals.

[misty scroll]

Are you trying to report someone? If so, then please do so though https://rustoria.co/support/report

[misty scroll]

There is a 2 minute grace period

[sharp arch]

Thanks

[potent raven]

I have already reported it, but justice hasn't come yet.

[pastel pasture]

Hi, admin, can you help me

Can you open this please #7d5706

[safe bridge]

fix maze on rustoria 10x please

[pastel pasture]

Admin here?

[left ibex]

yo how i report someone?

[sick drift]

high risk account?

[cobalt jackal]

!report

[glass olive]

Hey, @left ibex

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cobalt jackal]

Do you mean you were banned for a high risk account? If so, you’ll need to submit an appeal so the admin team can review it:
https://rustoria.co/support/appeal

[sick drift]

just did

[pastel pasture]

Hello admin here?

[cobalt jackal]

Hey, Can I help you?

[lone light]

@cobalt jackal can you check my appeal?

maybe it's VPN ban

Appeal #853d94

[raven mist]

You should be good to join again btw

[cobalt jackal]

Sorry, I can’t check or review appeals. You’ll need to wait for the admin team to respond to your appeal. Please be patient.

[lone light]

@raven mist hello can you check my appeal?

[pastel pasture]

Thanks again for the reply, you are the best

[lone light]

how long could I get reply?

I know there will be more cheaters during Christmas, and maybe banned mistake

[cobalt jackal]

The standard response time is 1–3 business days, but it can be more or less depending on the situation. We can’t speed that up here.

[fallow zodiac]

What should I do if I received a Ban Evasion even though I've never been banned?

[north crest]

!appeal

[glass olive]

Hey, @fallow zodiac

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[boreal condor]

76561199884526223 fly hacking on eu low pop

[solar grail]

@misty scroll go voice pls

[outer steeple]

Necesito ayuda con la suscripción

[static scarab]

Con que suscripcion?

[outer steeple]

El Vip del Eu Main

[static scarab]

!vipes

[glass olive]

Puedes apoyar a Rustoria haciendo una donación usando el siguiente enlace. Además, ciertas donaciones otorgan acceso a los beneficios del juego.

https://donate.rustoria.co/

[static scarab]

Desde aqui puedes adquirirlo

[outer steeple]

La idea es cancelarlo, he dejado de jugar hace un par de meses y se había estado cobrando. Me si cuenta ahora revisando el correo, pero trato de cancelarlo y no me deja

[pastel pasture]

Admin still here?

[static scarab]

Claro, puedes abrir un ticket desde #payment-support

Ahi pueden apoyarte para saber los pasos necesarios

[pastel pasture]

You think team is also can join?

[raven mist]

Yes

[pastel pasture]

Ok thanks man, they dont need appeal then?

[minor reef]

where do i get a ticket

[river prism]

Yo how do I report a rage cheater 🙂

[drifting herald]

Please make a report at https://rustoria.co/support/report

[ember beacon]

why won't it let me link my discord

[night shadow]

hello admins help plss I waited in line for 3 hours and when I got in I was pressing alt and my dog walked by and hit F4, and the game closed when I got back in quickly i accidentally joined the NA Rustoria Mondays server please let me skip the line plss

i dont want to wait 3 hours more

[hexed nimbus]

Blame your dog and wait in line again

[night shadow]

🙁

[normal quarry]

bro none of these admins are smart enough to fix my issue

[frail ferry]

Hey, i just got banned for "cheating" from nowhere? do admins answear appeals or am i just screwed?

[toxic shard]

out of curiosity what's the issue ?

(don't tell me ban or appeal ...)

[toxic shard]

every single one get an answer

[frail ferry]

👍

[night shadow]

None but I wanted to know if you could remove my queue from the server

[normal quarry]

When I try to appeal a ban, it says no ban is found, when I try to join Rustoria Main it says "you are banned from this server take a break".

[toxic shard]

you can if you get a vip

[night shadow]

no money

[toxic shard]

then not sure what do you expect us to do

[normal quarry]

did u see my message of my issue?

[toxic shard]

?steamid

[glass olive]

Hey, @normal quarry

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[night shadow]

Nothing, but it was better to ask than to wait another 2 hours

[normal quarry]

76561199199251662

i can also play other Rustoria servers, just not main for some reason

[toxic shard]

what main was it ?

[normal quarry]

US

[fickle lichen]

how i can open ticket for 3 playrs with cheats ?

[toxic shard]

try again to connect

[normal quarry]

ok

[toxic shard]

looks like it works, you get another message now, give me 2s to check it

[normal quarry]

bruh now it says im banned for playing with cheater

10 minutes ago when i looked up my ban, it said no ban found, now suddenly it shows a ban

[toxic shard]

yeah your isp works the same way as most russian works (quite old method) you might get affected often by this kind of random ban

[normal quarry]

wdym

[toxic shard]

I fixed it, you should be good to go in a few minutes

[fickle lichen]

@toxic shard

[toxic shard]

open 1, put the 2 others in it

[fickle lichen]

where i can open ?

[toxic shard]

?report

[glass olive]

Hey, @fickle lichen

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[fickle lichen]

can u check dm ?

[toxic shard]

reports need to go on the website

[toxic shard]

welcome back 🙂

[normal quarry]

yo marc thank you very much, the other admin who tryed to fix it wasnt able to

[fickle lichen]

okay but this guys ruined right now

[toxic shard]

yeah was a bit sketchy, things you learn with time

[fickle lichen]

when i open ticket can u check faster pls 🥹

i can send ticket id if u need

[toxic shard]

I'm not working on tickets right now

but we have a bunch of admins online no worries

[fickle lichen]

this guys playng wtth ccheats rn

[fickle lichen]

okay, ty

[fickle lichen]

if u can, pls write to another admin

[toxic shard]

our system prioritize the tickets automatically we don't prioritize them based on discord messages

[hybrid rover]

is ui on SEA long really 12 or is the discord wrong?

[fickle lichen]

pls someome admin, check this ticket rn Ticket #e329db

[toxic shard]

no it's correct, it's meant to be a competitive server, biggest team should know how to organise and the team ui is part of what makes the difference between team, it also allow to balance the server between smaller team and larger teams

[warped ruin]

guys i need help

with the vip i can skip the queque?

[ivory marsh]

vpn

how can i havevvvvvv

[misty scroll]

Yes, you skip queue on the server you have VIP on

[misty scroll]

Just turn it on and connect like normal

[hollow matrix]

yo fuck this dogshit ass server i got banned becuase i have a new account becuase im new to the game and they asked if i had any new account wich i dont this is my only one and denied my appeal fuck you loser ass fucks for ruining my game when i was new and just trying to get good.

[ivory marsh]

where can i put my vpn

i nedd them a lot where can i put in a whitelist

[hollow matrix]

retarded ass admins stupid fucking game

[misty scroll]

Thanks for the kind words 🥰

[hollow matrix]

np

[misty scroll]

We don't block VPNs, you're free to play with one

[hollow matrix]

thanks for ruining somones time who is new to the gane

fat stupid fuck

[raven mist]

He's so sweet

[misty scroll]

😊

[fickle lichen]

pls admins

check ticket #e329db, this team so shit play with hard cheats, idk maybe around 10 reports on this person, and admins do nothing xD

[raven mist]

Its almost like you almost just created it

Give us some times

we're not robots but humans

[fickle lichen]

okay and how many times need admins to response ?

[raven mist]

As long as needed 🙂

[fickle lichen]

okay, im still waiting

[foggy fern]

Wait you didnt respond to my ticket in 0.5 seconds? CRAZY BAD ADMINS

[fickle lichen]

https://cdn.discordapp.com/attachments/626167199958040586/1272293716702527580/what.gif

[raven mist]

[toxic shard]

that's shenzyyy fault

[charred finch]

shit server fix ur bum ass ddossing

[raven mist]

yes

[charred finch]

shit server fix us mondays

[raven mist]

its called wipe lagg, will go over in a few minutes

[fickle lichen]

ty for respond xD

[snow hollow]

Algún mod que hable español que me pueda ayudar

[static scarab]

Hola en que puedo ayudarte?

[snow hollow]

Hace 2 meses reniego con el mismo problema de receiving data y se congela, borre cache todo

[spice linden]

me acaba de psar lo mismo alguien alguna idea de porque pasa eso?

[snow hollow]

Literal entro de los primeros y me tira ese bug

Y ahora seguramente me tira 200 de cola que demora 3 horas

[static scarab]

Has intentado verificando la integridad de los archivos?

[snow hollow]

Como hago eso?

[hushed glacier]

why cant i load in im stuck on recieving data I can hear everyone talking and people being hit with rocks but cant load in i just spent 20 minutes in q?

[raven mist]

Relog

been a long time rust bug

still

[hushed glacier]

but im gonna be stuck in q for longer is there anyway i dont have to wait it again

[raven mist]

theres a 2min queue protection

so be fast

[hushed glacier]

ok

[static scarab]

Click derecho sobre Rust en la biblioteca de steam y seleccionas "Propiedades". Se te abrira una venta y ahi seleccionas "Archivos Instalados" y dentro de esa opcion clica la opcion de "verificar la integridad de los archivos del juego"

[spiral osprey]

i got the receiving data glitch and than restarted and now im timed out

[snow hollow]

ahora se esta descargando una actualizacion inexistente que cambia en nada

[static scarab]

Esta verificando tus archivos

[haughty hinge]

can we please optimize the servers when they wip[e

[snow hollow]

nono pero sin hacer absolutamente nada

[haughty hinge]

every time the servers wipe its trhe most disgusting lag ever

[snow hollow]

Me dice validando y no avanza

[hexed nimbus]

Normal Lots of building farming and people in same spots

[snow hollow]

Reinicie la pc 2 veces

[static scarab]

Si no te deja validar los archivos probablemente el problema no sea de rust.

[alpine parrot]

wtf did the admin just ban my friend for cheating and all of us for playing with a cheater, if the person doesn't have cheats, 800 hours in the game, the account is 10 years old, he didn't do anything supernatural???

hello admins?

[hoary lake]

hola buenas hay alguna forma de saltar la cola?

[static scarab]

Puedes donar por este medio y te da el veneficio de saltar cola

[static scarab]

!vipes

[glass olive]

Puedes apoyar a Rustoria haciendo una donación usando el siguiente enlace. Además, ciertas donaciones otorgan acceso a los beneficios del juego.

https://donate.rustoria.co/

[hoary lake]

!vipes

[glass olive]

Puedes apoyar a Rustoria haciendo una donación usando el siguiente enlace. Además, ciertas donaciones otorgan acceso a los beneficios del juego.

https://donate.rustoria.co/

[snow hollow]

Entro a tiempo me tira ese bug presiono alt+f4 para no tener que comerme la cola que normalmente funciona y se quedó sin cerrarlo cierro el steam lo vuelco a abrir y sigue igual, reuncio la PC y me sale esa actualización o nose que inexistente

Me sale descargando workshop y no avanza

Tengo vip en br main y literalmente me hizo lo mismo, no me sirvió de nada pagarlo

[hexed nimbus]

!appeal

[glass olive]

Hey, @alpine parrot

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[snow hollow]

Ahora ne deja entrar y tengo 440 de cola hnooo

Te quita todas las ganas de jugar

[static scarab]

Puedes abrir un ticket en #network-support-old ahi se te puede apoyar un poco mejor

[alpine parrot]

I filed an appeal, but this is absurd. It happened during a fight with neighbors. Now they'll just raid us because of an admin error lol

[snow hollow]

literalemnte tengo que pagar para evitar un bug

[hexed nimbus]

Well the don’t ban for nothing tbh but you will have to deal with it trough a appeal as the don’t take it tough discord

[desert quiver]

i would like to get an account whitelisted for vpn cause im playing at college and need vpn where do i do that

[snow hollow]

capi ahi abri ticket

[hexed nimbus]

No whitelist needed

[static scarab]

Un administrador te atendera lo antes posible, espero que se solucione tu problema.

[near halo]

Hi ive been banned for high risk account, the admin asked for me to add my additional accounts but i cant type in the ticket please help

[desert quiver]

I have a past gameban from long ago and want to appeal to get my new rust account good to play so I dont get banned again but cant make a ticket for it what do i do

[snow hollow]

no hay forma de comprar un vip que solo dure 1 dia?

[night shadow]

If I close Rust and open it again and log in quickly, I have to queue again_

?

[wicked ingot]

#support

[night shadow]

__

[north hornet]

cheater report

[glass olive]

Hey, @north hornet

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[final thorn]

HOW DID I GET BANNED FOIR PLAYING WITH CHEATER??

[lime bough]

how am i banned forplaying with a cheater we didnt do anything ??????

[final thorn]

where can i apeall

[lime bough]

what admin banned us????

[final thorn]

bs

[olive hemlock]

WERE BANNED FOR PLAYING WITH CHEATER NOBODY WAS CHEATING

[lime bough]

ur a fucking idiot

[north crest]

!appeal

[glass olive]

Hey, @olive hemlock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[olive hemlock]

!APPEAL

[glass olive]

Hey, @olive hemlock

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[thin yew]

us mondays was so shit my whole team was banned and none of us were playing with a cheater

[lime bough]

what admin just banned us on monday

ur a fucking idiot tell us why you banned us ???????????

[desert quiver]

@lime bough stop crying

[raven mist]

You are honestly the biggest hypocrit if you're asking that

You know well why you're banned

[thin yew]

how do yall get 7 false bans

[lime bough]

we didnt do anything?

[final thorn]

how this is bs\

[raven mist]

🥱

[lime bough]

how did we play with him?

[raven mist]

How are you still going not going to admit it 😂

[lime bough]

we deadass didnt do anything

[raven mist]

You surely did

didnt think we would see it?

[lime bough]

show proof

[final thorn]

toxic admin i just met these people and i got banned evreyone was screen sharing

[balmy cypress]

ye shenzy come on

show proof

[thin yew]

nobody in our team was cheating

[lime bough]

nobody was cheating

[final thorn]

proof rn

[balmy cypress]

nobody was cheating they said

innocent

[raven mist]

You atleast tried

[haughty hinge]

Why does fingers get you muted for 12 hours

[lime bough]

??????????????????????????????????

[final thorn]

give us proof rn

[balmy cypress]

give us proof rn

[olive hemlock]

i dont know anything all i know is I got banned by cheating after running train tuns lmaoo

[haughty hinge]

All these morons in chat baiting people to get muted.

[olive hemlock]

i got banned by playing with one

[raven mist]

Appeal on rustoria.co/support but dont get your hopes up high

Seems to be a trend for you guys

[olive hemlock]

im appealing its ok tho

[raven mist]

Filter picking it up wrongly, whats your id?

[desert quiver]

can an admin look at my appeal pls

[torpid token]

i got banned for association and no one was cheating on our team

[haughty hinge]

76561198415432031

Retards like these people

[olive hemlock]

shenzyy sorry if i did anything but im going to appeal thank you

[raven mist]

Will take care of them as well

[torpid token]

shenzyyy can i know why i got banned

[desert quiver]

W switch up

[raven mist]

Ask your teammate @lime bough

[olive hemlock]

never switch up just confused lmaoo

[torpid token]

it says association but who was cheating

[raven mist]

Ask your teammate @lime bough

[torpid token]

he is not cheating

[raven mist]

🙃

[balmy cypress]

hes innocent

[torpid token]

his screen says assosiation