support

[torpid osprey]

I only got banned on rustoria servers no other server banned me

[normal egret]

рудз

help

[torpid osprey]

Its something with the rustoria servers

[robust musk]

o well play more and buy it on the other 😄

[split magnet]

yup thank you bro

[raven mist]

!steamid

[glass olive]

Hey, @torpid osprey

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[torpid osprey]

I sent an appeal yesterday

[robust musk]

best admins 😛

[torpid osprey]

I dont know if I wanna even play rustoria ever again

[sleek plover]

What metrics does rustoria use to calculate clan ranking. Like whats the scoring values?

[torpid osprey]

Its actually very upsetting getting falsely punished for something I didnt do

[raven mist]

Again, whats your steamid

[torpid osprey]

What is that for

[raven mist]

To look into your ban

😄

nvm

got it

[torpid osprey]

oh

I just copied my steam id

[raven mist]

Your appeal was approved 12 hours ago

Still having issues?

[torpid osprey]

I tried to login to ukn this morning and was still banned I can check again rn

[raven mist]

Yeah give it a try and let me know

[sleek plover]

Yo Shenzyy, you able to answer my question I posted above?

[torpid osprey]

now im unbanned 😱❤️

[stuck plume]

@raven mist Trynna give my ticket a answer waited over a day now, Luke said i was unbanned but i am not banned i just get kicked

[raven mist]

I honestly dont know, i can ask the devs but not sure when i'll get a reply

[stuck plume]

🙏

[raven mist]

!steamid

[glass olive]

Hey, @stuck plume

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[sleek plover]

No worries, we are just trying to calculate how useless teammates are compared to others lol

[stuck plume]

76561199321612156

[stuck plume]

dms sent a screenshot from luke

[raven mist]

Should be good now

[stuck plume]

So unbanned?

[raven mist]

yes

[stuck plume]

Gracias amigo

[plucky hawk]

how much time does it take to answer the ban appeal?

[fast sonnet]

my appeal was 3 days ago i havent heard anything

[runic spade]

it might take up to 1-3 days or longer

[fast sonnet]

fair enough ty

[plucky hawk]

i got banned on rustoria mondays is it okay if i will play on thursday tomorrow

[runic spade]

u r banned on all rustoria servers

[plucky hawk]

dam

[runic spade]

if u have any objections on ur ban decision make an apeal

ye

[plucky hawk]

i made do you think i will get answered until tomorrow wipe?

[runic spade]

i cant know it

[plucky hawk]

ok thanks

[raven mist]

!steamid

[glass olive]

Hey, @plucky hawk

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[plucky hawk]

76561198390156829

[raven mist]

Ah i see, looking at the ban it will most likely be 7 days

[plucky hawk]

oh so i cant get un banned now?

[raven mist]

Most likely not - as this is your first offense it will most likely stay 7D

[plucky hawk]

it would make more sense if it was the opposite because its my first time i learned from my mistakes and wouldn't do it again but if it happens the second or third time then i should get the full sentence no?

[raven mist]

If we see a trend and it becomes more the ban will be longer and eventually perm

thats why your first ban is only 7D

[plucky hawk]

ok thanks

[hexed terrace]

m2

me2

[plucky hawk]

[charred finch]

I SHID MY PANTS FUH

[stone swan]

Hey guys, genuine question. If you ban people on your servers to play. (not gameban, just your servers) will you forward info to other server owners lets say rustafied on how and why so they can possibly get banned there also?

[ocean thistle]

We do not share bans.

We are different organizations

[stone swan]

I understand hence why i asked other serverowners, but wouldn't it be in the better interest of the community to do such a thing? We all know cheaters is a big problem, and i would assume you guys could share this to make it more efficient?

[ocean thistle]

I can't go into details in the explanation. However, the current resolution is reporting them directly to the orgs via their reporting system and of course F7.

[cedar sapphire]

How do i report a hacker

[ocean thistle]

!report

[glass olive]

Hey, @cedar sapphire

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cedar sapphire]

Thanks

[rich rivet]

whats max team ui

[stone swan]

I'm not playing currently but i am asking this on multiple platforms but all seem to think keeping bans private from all major servers is a good idea.... i just can't get my head around that. anyway thanks for sort of answering it 🙂

[cedar sapphire]

yo hai can u look at my report

[ocean thistle]

I cannot personally but our team is always active and will look into it ASAP.

[ocean thistle]

It depends on the server #server-info you can take a look in that channel

[rich rivet]

What does boosting the serve give me

[cedar sapphire]

they offlined and its sad asf

cant get my loot back

[ocean thistle]

!boost please note it does say for modded servers

[glass olive]

Hey, @rich rivet

By server boosting you receive 1x Supply Signal every 24 hours and an extra shop point every hour on our modded servers!
To claim your boosting reward, boost the server by following the steps below!
https://files.rustoria.co/NDaZcA2HyM39eyp453zYREMKaZ8PrFPp.mp4

[rich rivet]

I boosted it twice so do I get 2?

[ocean thistle]

I don't think so

Try it

[rich rivet]

I did I sent 2

[ocean thistle]

I meant try to claim it

Twice

[rich rivet]

How

[ocean thistle]

@rich rivet

Modded servers only btw

[rich rivet]

Nooo it’s only modded 😑😔

[ocean thistle]

Yes I mentioned it above

[rich rivet]

Yall should make the team ui size 16 on medium bc I boosted 2

[plucky hawk]

does discord admins review the ban appeal or diffrent people

[cobalt jackal]

Ban appeals are reviewed by the admin team, but can I help you somehow?

[rich rivet]

What are points used for in non modded serves

[keen hollow]

Is a plate with a N4zi symbol subject to ban?

[robust musk]

Well, yeah it is punishable

If youd like to report it i could forward it to the admin team if any screenshots please send it to my dm not here 🙂

[keen hollow]

OK

[odd siren]

Ticket #b704c1

[lavish mason]

tomorrow there will be a Christmas update, does anyone know if the monthly updates will reset the maps as well?

[cobalt jackal]

Tickets are reviewed in the order they’re received. Please wait patiently for a response, as it can’t be sped up from here.

[cinder rain]

where can i see map for next wipe please ?

[wanton stump]

https://rustoria.co/maps in the website

[keen kestrel]

Help me, what should I do if I go to the main page and it kicks me out with the reason "cheating disconnect"?Help me, what should I do if I go to the main page and it kicks me out with the reason "cheating disconnect"?

[outer fractal]

76561198159412442
rustoria monday he might be cheating

!report

[glass olive]

Hey, @outer fractal

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[cobalt jackal]

Hey, Submit an appeal here: https://rustoria.co/support/appeal

[young relic]

ticket

[cobalt jackal]

!ticket

[glass olive]

Hey, @young relic

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[young relic]

two guys just got game banned on rustoria eu small they have swapped accounts and are still offline raiding

[wanton stump]

!report

[glass olive]

Hey, @young relic

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[young relic]

I HAVE DONE

BUT THEY ARE STILL Raiding

[trail sleet]

admin

[ebon oracle]

Hello staff, I am on an alt account right now my main account is @hearty bison. I am simply trying to appeal my ban as I feel like its been enough time for what I did and I hope you can understand. I would not have came in on an alt, and I would not have been typing it here if I had not tried literally everything else. I made a ban appeal a long time ago and it was denied, I made a second one without going through the ban appeal as it wouldnt let me, and now it wont let me make tickets at all because apparently I have been disallowed from making them.

I was banned a long time ago for advertising my own rust server in this discord without knowing it was against your rules, since then ive looked over your rules multiple times and would not break any of them again. I would understand me getting banned permanently if I had cheated or said a slur but all I did was advertise which I know is still against your rules but I would still like the chance to be able to come back on and play if you would let me. Again im sorry for mute evading I genuinely wouldnt have if I hadnt tried everything else but i didnt know what else to do at this point.

my steam id is 76561199087945402 just please look at it and give me a chance

[vital flax]

When the % is in the negative at the outpost vending machine, how long does it take before it goes back positive?

[split shard]

Playing with cheater appeal.
Randomly invited by in-game team.
Switched team.
Unknown to team members.
Unlucky caught in playing with cheater ban.
Please review before wipe time.

[hearty fulcrum]

Hey Luna, I have sent your message to the admin in charge of your ban so they can see it. However, please do keep in mind that we only allow players to appeal once per ban, and the decision of that one appeal is final. You were likely muted and blocked from tickets due to your attempts to get a second or third appeal which we don't usually allow. Also, advertising is a permanently bannable offense, even if you didn't know, and permanent means permanent, not a few years. Keeping that in mind, please understand that it is unlikely that you will be unbanned, but still, the admin in charge of your ban will check your message and the decision will be up to them.

[hearty fulcrum]

Hey, it looks like your appeal was already answered a short while ago

[carmine snow]

@hearty fulcrum Could you please check the appeal ticket for my Steam ID? It has been over 12 hours and there has been no response. I would like to explain the situation again. My network was very laggy at that time and I was adjusting the node. After several attempts, the server banned me, showing that I was team cheating. I was just trying to adjust the network for tomorrow's raid and was banned for no reason. I hope the administrator can agree.

id 76561199527720918

[hearty fulcrum]

I belive the % is showing the fluctuating market values for outpost vending machines. When a lot of people are buying an item from outpost, the price will increase. If the item is not getting purshased, the price will decrease.

[carmine snow]

It shows that one is playing a game with cheaters.、

[hearty fulcrum]

What network are you using? You are not banned, but the network you are using is very bad. I can fix the problem for you right now, but even if I fix it, it will keep happening because the network is bad.

Do you have another account you can use? You might need to find a better network and use a different account. This one will not work for you.

[carmine snow]

My internet was only lagging yesterday.

[hearty fulcrum]

What I said above is my only suggestion. I don't know if there is another way you can play.

[carmine snow]

I don't have any additional accounts at the moment. Can I not be allowed to activate this account anymore?

[hearty fulcrum]

The account was not problematic before. But the network you are using has created a lot of problems. The problem you have now will keep repeating in the future if you continue to use this network and this account.

[carmine snow]

Even if my internet connection improves, will this issue of duplicate accounts still be a problem? It was just an accident yesterday.

[hearty fulcrum]

Try to find a different network first. If you are able to use a different network, then maybe the account will be okay. But I cannot promise you there will be no issues.

If you are using VPN, then you should try to use a different VPN.

[carmine snow]

OK, thank you. Then I'll just wait for my appeal to be approved.

I will try to use the method you mentioned.

[scarlet oriole]

I got banned for cheating but im not cheating?

Any help?

[long wren]

!appeal

[glass olive]

Hey, @scarlet oriole

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal condor]

ban

[long wren]

?

[verbal condor]

How to unban

[long wren]

!appeal

[glass olive]

Hey, @verbal condor

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[verbal condor]

cry

what can I do

[gloomy sparrow]

if your appeal was denied then the ban will remain

[rose heart]

Why does AU wipe at 12 pm? that gicve foreigners a better advantage to join our servers and offline us

am* like most of us have jobs

and ur wiping that late and normal schedule was meantr to be 3 mins ago

and admins here to hewlp?

@raw pewter you have the same name as an old mate from RustAcademy 10x AU so sorry for the @ but can u help

[low depot]

So what time is AU wipe? It say 3pm AEST ?

[rose heart]

apparently 8pm aest now

5hr diff is crazy

[low depot]

Thanks Drone. I left work early for this

[long wren]

?

[long wren]

#server-info

[rose heart]

yes?

Dude the BIO on the actual server says 3pm AEST then Server INfo says 5pm AEST and then wipe feed says 8pm AEST

[rose heart]

...

[long wren]

forwarded to admin

[rose heart]

ok thanks id likew it to be wiped soon aswell bc i aint tryna grind at 3 am

[verbal condor]

then how to solve

[crude brook]

What time is wipe Moscow time?

[gloomy sparrow]

you wait for ur ban to expire

[gloomy sparrow]

#server-info

[verbal condor]

how to know when is my ban expired?

[gloomy sparrow]

there should be a timer when trying to connect to a server

[long wren]

!plate ! plate

[verbal condor]

no,it just says playing with cheater

[gloomy sparrow]

!crazy ! crazy

[hexed nimbus]

Did you appeal it yet ?

[verbal condor]

yes

[hexed nimbus]

Did you get a reply ?

[verbal condor]

yes

[hexed nimbus]

Then if it’s a temp it should show timer like crazy posted

[verbal condor]

In Rust, playing alongside a cheater can result in an association ban, even if you were unaware that your teammate was cheating. Because of this, it is your responsibility to make sure the people you team up with are legitimate players.

Before teaming, please fact-check your teammates:

Make sure they are not using brand-new or throwaway accounts.

Be cautious of anyone with suspicious behavior, unusual stats, or a history of bans.

Avoid grouping with players you cannot verify or who refuse to provide basic info.

If our admin team confirms that someone is cheating, all associated teammates may also receive a ban, as per our server rules. We enforce this strictly to keep the server fair, competitive, and free of cheaters.

Thank you for helping us maintain a clean community. Your cooperation protects both your account and the integrity of the game.

says that

[hexed nimbus]

If you had been banned for this reason before it might be longer or even a perm ban

[verbal condor]

thank you

[normal raven]

Hello can I have some help

I was trying to get my backpack after dying and just as I got to it served reset

[drowsy narwhal]

I didn't have time to respond to the support team on the website, and my appeal for unban was rejected. Can I re-submit my appeal, for example, through Discord? I was given a high-risk account, even though I didn't use any third-party programs. I assume this is due to the high number of reports.

[long wren]

There's nothing we can do about this.

[long wren]

If the appeal is denied, the final result is that the ban will remain

[drowsy narwhal]

I don't think it's fair.

I've never used any third-party software, and I'm stuck in a block

nice

[long wren]

You should always answer the administrator's questions properly and check the appeals on the website every day. You didn't check them.

[coarse crag]

when is wipe

for rustoria.co AU premium medium

[long wren]

#server-info

[coarse crag]

it says it should have wiped almst 2 hrs ago

[long wren]

Yes, already wiped it

[coarse crag]

nope

[drowsy narwhal]

I didn't have a chance to respond, and a few hours later, the appeal was closed.

[coarse crag]

how am i in the server then, unwiped

[coarse crag]

^

[long wren]

No, they gave you a chance to respond, but you didn't respond right away or didn't confirm it.

[drowsy narwhal]

🤙

[novel ivy]

hi, I wanted to ask again, was there wipe just on SEA MAIN, will the map reset with today's update?

[long wren]

Map wipe does not work with today's update

[coarse crag]

pls give me info on the wipe today for the AU server

[long wren]

#server-info

[coarse crag]

i have been there

it still says 5pm when it is 7pm already for the wipe

[coarse crag]

do you know anything about this

[novel ivy]

And today's progress will not be reset?

[coarse crag]

i like how the admin just doesnt tell me anything

👍

[long wren]

the next WIPE is next week

[ember sail]

I was banned for cheating while I was offline. How can I appeal?

[amber carbon]

for rustoria.co AU premium medium

when is wipe
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[15:33]2025年12月18日, 星期四 15:33
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@sonnydev
when is wipe

[low depot]

supposedly in 20 minutes

[amber carbon]

when is wipe
for rustoria.co AU premium medium

[low depot]

i just told you

[amber carbon]

thank you

[low depot]

They say at 3pm AEST, then 5pm AEST, and now 8pm AEST.

[amber carbon]

yes They are never on time

[cobalt jackal]

If you want the ban to be reviewed, you’ll need to submit a ban appeal through the official support site. Make sure to include all relevant details there:
https://rustoria.co/support/appeal

[astral trellis]

@support sent proof of cheater esp and aimbotting named toma

@s…

[long wren]

with ticket?

[cobalt jackal]

Hey, please submit a player report here so the admin team can review it:
https://rustoria.co/support/report

[astral trellis]

Ticket #3651a7

my duo also her pov of getting shot through walls

[cobalt jackal]

Tickets are reviewed in the order they’re received. Please wait patiently for a response, as it can’t be sped up from here.

[ember sail]

I'm Russian and can I use a translator during the check?

[long wren]

You may use Russian as is in your appeal.

we dont take appeal in discord

[frosty current]

any admins?

i can dm

[misty scroll]

Regarding?

[frosty current]

user report, those fake steams

[misty scroll]

Reporting a player on the servers?

[glass olive]

Hey, @misty scroll

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frosty current]

on disc

[misty scroll]

I'm not sure what you mean then

[frosty current]

the fake steam logins that steal ur acc

[misty scroll]

Oh yeah sure

DM me the info please

[frosty current]

dmed

[trail sleet]

so keep trying to kill a boar mission but never gives me the reward when i kill a boar . i had to have admin clear the mission because server would not let me do it . so i tried again same thing

[keen aurora]

i need admin help for my base when i try to build my base it says blocked by tree any admin may help please?

[cobalt jackal]

Hey, admins can’t interfere with in-game building issues like that. You’ll need to work around the obstacle through normal gameplay.

[keen aurora]

at least are they removeable?

large jungle trees

[ebon socket]

Admins, help, in rustoria us Mondays 2 cheaters , steam id 76561199409717071 and 76561199811870084

His fly and aim

[quasi solstice]

help, i go to outpost in mini then i die with the celing bug, the server restarted an i lost my loot in the outpost

[cobalt jackal]

Hey, if you want to report cheaters, you should submit a report here: https://rustoria.co/support/report Include as much information as possible. Discussing it here won’t help move things forward.

[cobalt jackal]

Hey, unfortunately large jungle trees in Rust aren’t removable by admins, as admins can’t interfere with in-game building. You’ll need to build around them or adjust your base layout.

[keen aurora]

thanks for respond

[quasi solstice]

is there any chance to get my loot back?

[cobalt jackal]

Hey, unfortunately we can’t intervene with in-game issues like that, so lost loot due to a server restart can’t be recovered.

[sly fiber]

when wipe for vanilla eu main

[long wren]

#server-info

[sly fiber]

thanks

[ruby sand]

Ticket #860af2

[analog light]

Ticket #300efb

[median crown]

player reports are checked in the order they come - appeal responses are 1-3 business days @ruby sand @analog light

[slate mesa]

Why don't the admins care about my requests?

I've written many times to remove the block, but I haven't received any responses

[sacred magnet]

whats happening with ur sand box maps

all of em are down or either just laggy asf

<@&874995535881326632>

[spice salmon]

@mara can you check this ticket i wait 3 days + https://rustoria.co/support/appeals/f5cd54

[median crown]

the standard response time for an appeal is 1-3 business days but it can be more or less based on the situation.

[long wren]

This channel is for players who need help. please move #general

[tender coral]

https://cdn.discordapp.com/attachments/1401526750445441165/1451194943694442579/image.png?ex=69454a1c&is=6943f89c&hm=c78ed9f0ea9aa3b4d4dbbd0705d7a77081ec7b14925a5ec5796e31dff1785be9&

how to report cheater? eu rustoria long -- PLEASE CHECK

[viscid vine]

!report

[glass olive]

Hey, @tender coral

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[mossy flume]

Please check my appeal.

[robust musk]

the standard response time for an appeal is 1-3 business days but it can be more or less based on the situation.

[mossy flume]

It's just that my house is going to start rotting soon, and I'd like to do it sooner rather than later. ( With respect )

Do you have a lot of hair removal at the moment?

[tender flax]

The support is slow; I've been waiting three days for a response to my ticket

[runic spade]

*** the standard response time for an appeal is 1-3 business days but it can be more or less based on the situation.***

[runic spade]

all tickets r handling in order to come in,there s no way to make it faster by typing about it in support chat

[tender flax]

In other words, in what cases can it be longer?

[sacred magnet]

@median crown whats wrong with the build servers are they all just down whats happening

or @doctor

[robust musk]

what servers?

[runic spade]

its depends on situation. having or not having some evidence, analyzing of it, etc.

[sacred magnet]

the sandbox servers

they are just un able to load in for like a day now

[mossy flume]

If I'm just being banned for no reason, can you review it quickly?

Ok

[runic spade]

im not an admin,and as i said: the standard response time for an appeal is 1-3 business days but it can be more or less based on the situation.

[robust musk]

if you look into #server-info you can tell me wich is down??? i dont understand you with ''sandbox servers''

[crimson trout]

Hello, I created a ticket to unban, added my neighbors to the team, and it turned out they were cheaters. My appeal was rejected. Please help.
I've playing on server for about 5 years, and I've always played fair. Please unblock me before the wipe.

[runic spade]

What was the reason of the ban ?

[crimson trout]

I was added to the entire team of neighbors, and they were , one of them was a cheater

[runic spade]

so playing with cheater ?

[tender flax]

I had a suspension period, it's over now, can I play on the servers again?

[runic spade]

If your ban duration expired, so ye, you free to play

[mossy flume]

Server rustotia eu low pop

[crimson trout]

I lived separately from them, and they were just on the same team.

[slate talon]

When does main voting end

[tender flax]

I was banned for attempting to circumvent the rules, then I waited the 180-day period. My ticket says to reopen it once that period has passed for reassessment. It's been three days now; I think that's why it's taking so long.

[runic spade]

Mate, i completely understand, but i was asking specifically for the ban reason. As far as i understand its "playing with cheater", right? Basicly bans of that type(usually) r not permanent and last 7 or more days(!!!of cours depends on situation!!!)

[slate talon]

What time does us main voting end

[crimson trout]

Yes, the reason for the ban was due to playing with a cheater, could you unban me?

[potent raven]

Where should I go to report someone using cheats?

He used M249 at a distance of 200 meters, used incendiary bullets, pressed the gun one point, and destroyed my team

I'm completely hopeless.

[runic spade]

Im not at admin.And if ur appeal was denied, means ban decision is still relevant.

[runic spade]

!report

[glass olive]

Hey, @potent raven

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[potent raven]

All the explosives at home were taken, along with a box of rockets.

[crimson trout]

got it thanks for the answer

[violet ruin]

report him

[glass olive]

Hey, @potent raven

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[potent raven]

ok

[hushed falcon]

!help

[golden osprey]

​No Category:
  help Shows this message

Type !help command for more info on a command.
You can also type !help category for more info on a category.

[long wren]

what do you need help with?

[analog light]

sea main laggy

[livid crypt]

sea long, lagging soo much

[limpid lagoon]

@violet ruin RESTART GAME WIPE?

HELP/?

[violet ruin]

its normal server wipe today

biweekly wipe

wait for server to go down, connect

[violet ruin]

send me proof of complaints in chat

[indigo obsidian]

so lag ?

[nocturne pecan]

REWIPE EU SMALL

[indigo obsidian]

are you lag ?

[long wren]

why?

ah

eu small coming soon

[hasty island]

how long until servers are up after a restart?

[nocturne pecan]

wdym server has crashed twice alrdy

[long wren]

even in wipe?

[nocturne pecan]

yeah like 3 mins after wipe

maybe its fixed now

[karmic sandal]

could i have some help my vip aint working

[long wren]

#payment-support

please make ticket

[karmic sandal]

i have done

[cunning tulip]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:1029783024306507887> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[karmic sandal]

There is no one helping bro

[cunning tulip]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

:CommandIcon: Commands

Browse through Ticket Tool's commands list and find new utilities!

:TextIcon: FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

:Setup: Setup

The steps to follow when setting the bot for the first time on any server

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

:CommandIcon: Commands

Browse through Ticket Tool's commands list and find new utilities!

:TextIcon: FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

:Setup: Setup

The steps to follow when setting the bot for the first time on any server

[night sage]

Why don't they want to unban me if I was banned before creating an account where there is no EAC or VAC game lock, where I submitted an appeal more than 8 months ago, and where I have more than 1600 hours on my account?

[long wren]

appeal was denied?

[night sage]

Yes

but that was when the account had 200 hours, and now it has 1600

[crude brook]

up slots

[night sage]

what is it

if anything, I can attach a link to the account.

[radiant remnant]

my team and i are stuck on Receiving data and have been for a while should we restart or just wait ?

[past prism]

Support

[radiant remnant]

we are trying to join Eu medium

[long wren]

what do you need help

[glass olive]

Hey, @crude brook

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[long wren]

please read

[long wren]

try reconnect

[past prism]

I cant join in server eu main

[long wren]

if your banned?

[past prism]

No

Receiving data

[night sage]

crazy, What should I do ?

[thin moss]

i lost all of my loot becurse the fk sever has lag pls giv loot bag

[past prism]

Support what i can do?

[zenith idol]

Do all F7 reports go to staff? Admin is trying to tell me they do not on a diff server

[mighty depot]

what do i do if im stuck in receiving data

[zenith idol]

you have to reconnect it will never load

[slow blade]

Hi, my game has been stuck on receiving data for the past 5+ minutes, i can hear people walking around my spawn place

my game isnt frozen, what should I do? i dont wanna lose my spot

[past prism]

Me too

[zenith idol]

If you are stuck on receiving data, you have to reconnect.

[echo venture]

If you are stuck on receiving data, you have to reconnect.

[tranquil otter]

recieving data

do i have to eat queue?

[shadow arch]

Are u able to skip queue after being stuck in receiving data?

[sturdy terrace]

you should have queue protection as long as you reconnect instantly

same with you @tranquil otter

[zenith idol]

.

[karmic sandal]

i mean i got my vip problem "fixed" and it still does not work.... Jesus

[nocturne pecan]

Nevermind EU small is still unplayable

[gilded spear]

Hello, my teammate just rushed vip, but found that he had been dealt with. How to solve it? 76561198933141170

[long wren]

Ryan JD told you to create a payment ticket #payment-support

[nocturne pecan]

Still getting repeatedly kicked from eu small btw

are people working on this

[karmic sandal]

still not fixed my vip problem

40 min

[sullen pine]

Hi, I had a problem logging into the BR main server. It says I'm banned because my account is considered high-risk, and I honestly don't understand why. I'm a casual player, I have premium, and I'm not VAC banned. I tried opening three tickets, and they kept closing them for no reason.

[long wren]

!appeal

[glass olive]

Hey, @sullen pine

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

Where did you make a ticket?

discord?

You can only make an appeal once. I think you made the wrong ticket.

[sullen pine]

yess

[long wren]

please submit an appeal

not a ticket

[sullen pine]

tyy

[hexed nimbus]

!report

[glass olive]

Hey, @terse mason

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

we dont take report in discord

[terse mason]

on me?

[nocturne pecan]

is someone working on eu small? is it going to re wipe?

[untold wharf]

vip status is activ it expires in januar but im still in queue ggs to this rustoria team just take my money but dont fix problems

[swift parcel]

wtf? i'm banned and my appeal just denied? what i need to do?

[hexed nimbus]

Make a #payment-support ticket

[terse mason]

or I must created report?

[hexed nimbus]

Play elsewhere unfortunately as decisions are final

[untold wharf]

no i wont i dont play this server and good someone said they are waiting since 40 min on answer because vip problems

[swift parcel]

but why?

i just get banned for nothing

[hexed nimbus]

Not all staff see these as it involved sensitive information so be patiënt the Will help you as soon as the are able

[hexed nimbus]

The reason is in the disconnect message

[robust musk]

Admins have the final insight and decision... the reason should be stated in the disconnect message

[swift parcel]

ban evasion, but how if it is my first acc

and my friends banned for playing with cheater

[mighty depot]

15k ping?

[sullen pine]

crazy, What could an account ban for high risk mean?

[swift parcel]

guys can you help me?

[hexed nimbus]

The know and see more then you Think of the deny it is for a good reason nothing you are Able to do then find another server. Your friend can appeal but will be looking at a 7 day temp ban after that he can play

[spiral fox]

Is there any staff in Spanish?

[ocean ember]

713/700 on medium open slots

[hexed nimbus]

To risky to have you play here can be several reasons

[hexed nimbus]

!slots

[glass olive]

Hey, @ocean ember

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

Hey, @wheat crane

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[long wren]

make a ticket

[wheat crane]

how to make ticket

[long wren]

read above

[hexed nimbus]

Read above and click the blue link

[spiral fox]

Can anyone help me? When I try to join a South American server, it says "banned from server," and I bought the game yesterday.

[pale hearth]

rustoria eu medium stay 700 pop ?

[hexed nimbus]

!slots but think it’s at max

[glass olive]

Hey, @pale hearth

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[pale hearth]

thanks modddd

[wheat crane]

i cannot login steam just keeps loading

u guys need to check this guy

[hollow hazel]

76561199381349021 i was banned by VPN ，please help me

[robust musk]

!report if any suspicion

[glass olive]

Hey, @wheat crane

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[hexed nimbus]

The do if you make a ticket otherwise F7 but you won’t get a reply that way

[robust musk]

!appeal

[glass olive]

Hey, @hollow hazel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wheat crane]

in game or in discord?

[long wren]

we dont take report in discord

[hollow hazel]

@glass olive

Can it be processed faster? I just activated a VIP

[hexed nimbus]

1 to 3 business days

[hollow hazel]

I've filed a complaint, but no one has resolved it

The only one in the team who has studied technology is me

[hexed nimbus]

Like what 5 min ago ? It’s between 1 and 3 business days not 1 and 3 min

[hollow hazel]

🥹 bro i so sad

Isn't there an administrator available for manual resolution now?

[hexed nimbus]

If its due to vpn you can turn it off wait like 15 min and Connect without

[onyx mural]

should I write here if I have a problem connecting to the server?

[hexed nimbus]

How you Think appeals get looked at. It is by staff manually

[hexed nimbus]

What message you see if trying to join ?

[hollow hazel]

Okay, my friend. Thank you. I hope I can manage it now to solve the problem and get into the server.

[onyx mural]

my friend can't connect to the server, he has endless downloading of receiving data.

[hexed nimbus]

Reconnect is only way it’s a common rust issue for past few weeks

[potent raven]

How will I be notified if the report is successful?

[hexed nimbus]

Same page. if you verify your account you get a dm

[onyx mural]

really? It's a pity, there are 600 queues. Anyway, thanks for the support!

[daring rock]

how much people in party maximum in rustoria eu small?

[ocean ember]

Will there be a restart for the update in 3 hours?

[brisk patrol]

nice anticheater admin work, i make report ticket, admin waiting when cheater go offline and close ticket 😄

[balmy cypress]

Believe it or not, we don't control when people log out of the server

[swift parcel]

@balmy cypress check dm please

[balmy cypress]

your appeal is denied, I cannot help you

[swift parcel]

but why

[balmy cypress]

This is exactly why I didn't reply

[swift parcel]

i'm just buyed game 3 days ago

[balmy cypress]

go play on a different server

[swift parcel]

ok i will go, but why i'm banned

[balmy cypress]

the reason shows when you try to connect

[swift parcel]

ban evasion, but it's my first play

[balmy cypress]

sure

[vivid geode]

How long will there be a delay on the Medium server?

[vivid canopy]

Ticket #9b06e3 please check thank you admin

[stuck cedar]

how do i open a ticket here?

[cobalt jackal]

Tickets are reviewed in the order they’re received. Please wait patiently for a response, as it can’t be sped up from here.

[cobalt jackal]

!ticket

[glass olive]

Hey, @stuck cedar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[potent raven]

Why hasn't he been banned?

[stuck cedar]

@cobalt jackal I cant log in there! It wont connect my steam account to rustoria

[solid tartan]

i cant join the server its says steam auth failed

and time out

[magic linden]

check my ticket pls .. dead to cheater who didnt play for years but joined 15days ago typical Ticket #95b8e9

[hexed nimbus]

Not the steam part it does not say rustoria auth

Restart steam verify gamefiles and reconnect

[solid tartan]

ok

its says unded

8 Unable to Sync

Warning - Steam was unable to sync your Rust saves with the Steam Cloud.

If you play now, you may not have previous game progress and you may permanently lose it

[rain frost]

why is rustoria eu main lagging so hard?

[solid tartan]

@hexed nimbus

[hexed nimbus]

Seems like a steam issue if verify does not fix it I dont know mate. Try and Google the issue and see if you can find anything that might help

[rain frost]

@hexed nimbus

???

[random rune]

анусы жопы сисечкииии

[cobalt jackal]

Hey, what error or message it gives you?

[rain frost]

hello????

can you aswer me somebody??? the lag is getting out of hand

[ocean ember]

Will there be a restart for the update in 1 hours?

[open sail]

is any1 elses rust lagging bad af?

[ocean ember]

Will there be a restart for the update in 1 hours? @hexed nimbus

[hexed nimbus]

It will as it’s a client and server update

[stuck cedar]

No error! Just wont connect!

[rain frost]

hello? can u aswer me?

[thorny dune]

Which server are you on?

[rain frost]

eu main

[thorny dune]

Thank you, and if you don't mind me asking, which country are you from? Feel free to DM if you'd rather answer in private

[orchid mauve]

please check Ticket #497f41 cheater on sea main killing spree

[marble cradle]

please fix EU Main, Its literally unplayable at this point 1,1k ping

[median crown]

tickets are checked in the order they come in - an admin will look as soon as they are able to

[ember badge]

yo

there is cheater at eu long

he has aimbot and jumping up to my roof

[north crest]

!report

[glass olive]

Hey, @ember badge

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[unreal fern]

eu med lagging bad

[ember badge]

how long before ticket work

[clever agate]

Wipe feed bot br main not avaiable

[tribal plank]

!tiket

[clever agate]

!ticket

[glass olive]

Hey, @clever agate

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[clever agate]

Isso discord suport not game

[gentle lion]

there was an update of rust Today, you guy already update the server? i can't connect "Wrong Connection Protocol: Server Update required" EU LOW POP

[tribal plank]

I AM IN SUPPORT!!! Can someone please help me so i can VIEW MAPS. It will not let me add the map roles

[clever agate]

I’m trying to add your bot to my Discord server, but Discord is blocking the authorization.

The error message says that the bot cannot be added to other servers because it is not verified or because it is requesting privileged gateway intents without verification.

This usually happens when:

The bot has reached (or is close to) 100 servers, or

It uses privileged intents (such as Message Content, Presence, or Server Members) without being verified.

Because of this, Discord does not allow the bot to be invited to new servers.

To fix this, the bot owner needs to submit the bot for official Discord verification at:
https://dis.gd/bot-verification

[steel sandal]

!ticket

[glass olive]

Hey, @steel sandal

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[tribal plank]

I need help being able to see maps PLEASE.

[robust musk]

you can go to #wipe-feed for your designated server, you can also add roles to be pinged at #map-vote-roles

[hexed sluice]

Hello. sorry about my question... yestoday i got bun for "hi risky account" i send appeal... but not understand, i have 4 years old account with more then 5k hours, after 20 hours play on server i have 2X2 floor base with 2 lvl workbranch & 1 semi automatic rifle & 1 thomson weapons in box... in 20 hours on server i was kill 5-6 times people in max distans of 50-70 meters maybe, people was killing me 4-6 times too... can some 1 explain me please what exactly looks "hi risky" i realy not undestand

[robust musk]

how long ago did you make your appeal??

[vital flax]

I have a questions for the US main server, when doing animal kill related quests, it never seems to count for the quest. Tried for hunter, and lumber jack. Is there something i’m missing? I kill the boar, it doesn’t count. I’ve tried multiple times. The boar will even have the task icon on it.

[hexed sluice]

@robust musk maybe 20-22 hour ago

[tribal plank]

@robust musk I would like to get role to vote for maps and see them before the server is wiped. When I click the button for the map i want to add, it says "this interaction failed" I have 20k hrs and never had this much issue with other server discords :(. Please help when you get time

[robust musk]

an appeal can take from 1-3 business days so pleaee be patient 😄

[robust musk]

if you press the link provided in the channel it should be taking you to a site where you need to log into steam to be able to vote, you need to have a few hours to be eligable to vote for maps

[tribal plank]

i will double check. I might be getting too old that my eyes missed something. thanks

[shadow arch]

How can I have a look at the map and the node spawns without having to download the file?

I am playing Rustoria.co EU Medium

[hexed sluice]

@robust musk yae thank you. i waiting, no problem. i just try undestand why my poor account almost out of kills & sourses looks hi risky...

[tribal plank]

@robust musk Thank you. It still doesnt work on your discord for me, but I have already been logged into your website, i didnt know I can view maps there. F discord i guess ill just do that lol. Thanks again good luck with all these people tagging you

[robust musk]

yes! you can check the winning map with rustmaps, should be directly underneath 😛

[junior wing]

is the advent calendar gonna be the same this year?

[robust musk]

Always! no worries happy to help

[misty lily]

how do i restart my client

[robust musk]

The Rust Advent Calendar in 2024 brought daily gifts from December 16th, featuring items like gingerbread mines and specific event skins, with a free Garage Door skin giveaway on Console, while 2025's event (expected Dec 2025) is predicted to have similar Christmas content but might shift focus or item drops based on developer blog hints, adding elements like Santa's Supply Drops, with players hoping for better balancing for progression, though exact 2025 specifics await official announcements.. its what i found on google

[robust musk]

just quit the game or press Alt F4 for a shortcut and update your client

[spice crypt]

Why am i stuvk in reciveiing data

[knotty sundial]

is rtg on its way up CopyCat?

[misty lily]

what abt if i dont want to

[slate talon]

Does us main wipe in an hour?

[raven mist]

U got to

[misty lily]

alr did and says this

[slate talon]

What time does us main wipe ?

[daring rock]

updated but cant loggin

[ocean ember]

loser

[daring rock]

[pearl sky]

my ticket has been open for 3d any help

[open sail]

what is wrong connection protocol means i just updated my game also

[molten trail]

eu long up bro how long

[rare prawn]

!ticket

[glass olive]

Hey, @rare prawn

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[atomic bronze]

this update thing removed me and my friends queue protection and now we're stuck in a huge queue

[vernal coral]

0 respect to players bro buying VIPs paying u money and ur making me have a bad time server crashing every 10 min lagging and now you reset for christmas wipe with only 10min notice oil crate is 15 min wtf is wrong with this sht server

[atomic bronze]

agree, they coulda given a warning

[vernal coral]

they dont give a fk bro only want money

[raven mist]

Fp releasing an update, players download the update

Server not updated? Players cant join

It will never be a good moment to do such an update, there will always be players doing something

[atomic bronze]

what do i do about my queue?

[vernal coral]

idc bro announce it sooner or close the server

[raven mist]

What do you mean?

[raven mist]

Close the server?

[atomic bronze]

i had no queue prot after the update

[raven mist]

Well yes.. because the server updated and restarted

[atomic bronze]

neither did my friend. Did it just dissappear for every1?

[pearl sky]

whens wipe @raven mist

[raven mist]

Queue protection is also only 2 mins

[atomic bronze]

so if u go to grab a drink and are unlucky u js get bombed with a 4 hr wait 😭 ggs i guess

[atomic bronze]

thought it was 5

[vernal coral]

Community servers are better

[robust musk]

Feedback is always welcome if you have any idea's please post them in #feedback-suggestions

[stone arrow]

ban appeal

where me make

[hexed nimbus]

!appeal

[glass olive]

Hey, @stone arrow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[mossy pier]

how about we fix the recieving data glitch so people who actually put the time and effort to be on time now have to wait a queue or are expected to by queue skip should most definetly be a grace period

[balmy plinth]

So dumb support question, but how does one update the Client? Usually Rust just updates once I fully restart computer and im good to go, but thats not the case this time. Got no pending updates after full restart

[runic marten]

why i have banned
name : Nezuko

[raven mist]

Nothing we can do about it as its a FP bug

[mossy pier]

well can someone queue skip me than man

its not fair im loyal to this server

[hexed nimbus]

!donate here you go

[glass olive]

Hey, @mossy pier

You can support Rustoria by donating using the link below. In addition, certain donations grant access to in-game benefits.

https://donate.rustoria.co/

[balmy plinth]

Thats like saying I gotta poop hold my spot bro

[mossy pier]

Na its not the same cause when im here and load in and than its not my issue what am i supposed to do there

[hexed nimbus]

Rejoin and wait like anybody else

[runic marten]

why i have banned
name : Nezuko
<@&274971100184576010>

[hexed nimbus]

!appeal reason is in the disconnect message. Make the appeal as the don’t handle them trough discord

[glass olive]

Hey, @runic marten

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[balmy plinth]

@hexed nimbus Would you be able to answer my probably dumb question above?

Im just brain blanking atm

[hexed nimbus]

If it does not update after closing the game then full close steam and reopen

It should then update it

[hybrid lake]

fix lags on eu medium

[mossy pier]

lemme get a coupon code

for rustoria queue skip

[hexed nimbus]

#Getajob25 here you go

[mossy pier]

idk why you talking shit as if i ahvent walked you down in the same server im bout to buy queue skip in wanna be admin

[balmy plinth]

^I'll give you free English lessons as well

[hexed nimbus]

Did it work now ??

[balmy plinth]

Sadly no

Signing out completely and seeing if that does it. Ive restarted my computer 4 times before messaging as well

[hexed nimbus]

Mmmmhhh that’s odd. Did you try to verify maybe it broke Some files or got stuck previously. Try that

[balmy plinth]

and still no update as well

very odd that its acting up like this. Yea, gonna just mess around in the files next here

[hexed nimbus]

!gamefiles

[glass olive]

Hey, @balmy plinth

To verify your game files, follow the steps below:
https://files.rustoria.co/JkUAVPTgU4bYbZ4q6aab59vRd4rm3pEk.mp4

[balmy plinth]

That did it, that forced the update. Thank you!

[shadow arch]

Does anybody know what to do if u graphics are bugged after the update?

[hexed nimbus]

Tried updating drivers

[alpine saddle]

why am i banned for playing with a cheater

i just bought vip skip too

[raven mist]

!steamid

[glass olive]

Hey, @alpine saddle

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[random turret]

0.0 % dowloading world

(

[prisma plover]

you played with a cheater

💥

[wet kernel]

i need help i have ping on rustoria eu main but not myu friend and its not my intenret connexion ... can you help me pls ?

[frank maple]

I need help. Me and some friend been wating for loggin the game for about 30min, since it wiped. But we got stock en receiving data page. We hear people arround us, is like we were on the sleeping but we just see the loading page. Can we get some help?

[stable sand]

i have the exactly same problem. im sure that is not my pc problem, because the advices on the left corner of the screen keep changing, but the loading text is in the same position in the last 30 minutes. how can i solve this?

[raven mist]

Need to rejoin

known rust bug

[wet kernel]

i already did it

I have huge ping for very one seconde

[frank maple]

Can you make us jump the line? We been waiting from the start

We do not want to get the quoe again

[raven mist]

If u hear sound ingame and you join back within 2 minutes u should have queue protection

[frank maple]

Got it! Thanks!

Im getting it again, let see what happends

[spark scaffold]

When I join, it says ‘high risk account’ and I can’t play.

[cobalt jackal]

If you want the ban to be reviewed, you’ll need to submit a ban appeal through the official support site. Make sure to include all relevant details there:
https://rustoria.co/support/appeal

[gleaming compass]

Appeal and link any other accounts you have if you have

[naive wedge]

How long is plating with Cheater ban, it’s been over 2 weeks and still says in banned

[sweet glade]

Okay so, last wipe I was playing was like 2 months ago. And in that time, the advanced blueprint fragments were not part of loot table inside Chinook crates/Cargo crates/locked crates etc.. And support team answered my concern, quoting "Our development team will look into it as soon as possible". And guess what, they did not do anything about that. If its "vanilla", adv. blueprints should be in loot table of that crates.

[echo gate]

if my game crash can i connect again with doing queue?

[robust musk]

you can see the duration when you connect

[robust musk]

there is a 2 minute queue protection, if you are already in game.. no

[vital flax]

I have a questions for the US main server, when doing animal kill related quests, it never seems to count for the quest. Tried for hunter, and lumber jack. Is there something i’m missing? I kill the boar, it doesn’t count. I’ve tried multiple times. The boar will even have the task icon on it.

[raven mist]

Replied to your ticket

[viscid magnet]

Hello, I have a problem (High Risk Acount). Please help me. I have a raid in an hour.

[shut barn]

i pay for the vip for this server and its making me wait in a que

[raven mist]

Make a ticket in #payment-support please

[boreal sand]

Same

[viscid magnet]

Server Eu Low Pop my steam id 76561199527437866

[shut barn]

so how long am i going to have to wait for you to fix your mistake

i just paid for VIP on the 14th

i work 9 hours a day i dont have time to wait around im trying to game

[north crest]

Did you make a #payment-support ticket?

[shut barn]

yes

[north crest]

Only a handful of people are able to access that information, so someone will help as soon as the can.

[shut barn]

gues i wont be gaming tonight

[runic briar]

Theres a hard cheater on eu long

76561198085291007

[modest hamlet]

What should I do if I haven't played Rustoria for a long time and just logged in and I'm banned for cheating? Where can I write for help?

[raven mist]

!steamid

[glass olive]

Hey, @modest hamlet

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[fallow ibex]

how do i appeal a ban

[modest hamlet]

76561199509307136

[raven mist]

Should be fixed now

[modest hamlet]

Thanks

[fallow ibex]

how do i appeal a ban

[naive wave]

low hours playing, new to game but decided high risk without any reasons why. I have not gotten any special frags. Is high risk ban permanent?

[astral trail]

if i leave the server will i get in que again

[spark scaffold]

What does it mean? Please do provide us your other accounts, I only have one account.

[prisma plover]

on the website

[prisma plover]

bros the only admin locked in

[young badger]

is there admin please ?

[prisma plover]

shenzy

[astral trail]

does rustoria main have a 5 minute grace period

[naive wedge]

No I can’t, just say playing with Cheater

[prisma plover]

i just love sitting in a 200 player que just for it saying im banned for cheating even though i havnt logged in for the past 6 months

loving life

[ornate lintel]

i need help pls

[north crest]

[north crest]

try on incognito, or a different browser

[robust musk]

is it your first offense?

[robust musk]

have you made an appeal?

[ornate lintel]

it doesn't work for me

[naive wedge]

Yes

[robust musk]

if it is, than your ban should only last 1 week 😄

[smoky heart]

when i try to login to the rewards page and i try to login it gives me an error

[prisma plover]

yeah i just did

[smoky heart]

how do u buy vip on there reward page

?

anybody

[naive wave]

high risk ban permanent?

[prisma plover]

what does high risk ban even mean gng

[naive wave]

i dont even know. they ban player out of nowhere without reasons. says it is reviewed but declined still no clear indications.

[smoky heart]

how do u buy vip on there reward page

[robust musk]

it can take 1-3 workdays for a reaction so please be patient

[prisma plover]

damn

[smoky heart]

how do u buy vip on there reward page

[stable sand]

crasheo

[prisma plover]

just buy it gng

[smoky heart]

where tho

i know u can but where at on there page

[hybrid tinsel]

us medium premiun lagging hard

[echo gate]

my game just crashed can some mod help me

now i need to wait 400 people to get into br main

[sage galleon]

how long does it take for someone to look over a player report

[dry blaze]

what does it mean when my appeal has been approoved

[cobalt jackal]

try using incognito mode or a different browser.

[robust musk]

It means that you are banned no longer and can play freely on any Rustoria server! congrats

[dry blaze]

i just tried tho and im still

getting kicked? so can u help with that

[robust musk]

what does the message say?

[dry blaze]

its say cheating automoically

and im not cheating so im confused??

[cobalt jackal]

Player reports are reviewed in the order they’re received. There isn’t a set timeframe, but an admin will look into it as soon as possible.

[robust musk]

how long ago did you get approved?

[dry blaze]

um i have no clue but i add the appeal 4 days ago

I'd say max been 2 or 3 days

[robust musk]

could you send a screenshot to me so i can handle with this?

off the appeal

[dry blaze]

wym

like dm you?

[robust musk]

its under donation

[robust musk]

yessir!

[dry blaze]

i dm you

[sacred wedge]

Ticket #e9b279 rustoria eu medium rage russian cheater. Can some1 check it?

[sage galleon]

do the bases get demolished or no

[prisma plover]

doesnt work like that

[sage galleon]

and do people get associated ban

[robust musk]

yes, there are association bans... and i am pretty sure nothing gets removed.

[graceful terrace]

need help with a junk pile that won't despond. its been there for hours

[chilly cypress]

hola

[robust musk]

Player reports are reviewed in the order they are received. There isn’t a set timeframe unfortunately but an admin will look into it as soon as possible.

[chilly cypress]

compre el vip y no me deja saltear la cola

I bought VIP on the main BR and it won't let me skip the queue

[light flame]

how long is cheater accosation?

[cobalt jackal]

Admins don’t interfere with gameplay, so bases are left as they are and will decay naturally if not maintained.

[graceful terrace]

glitched junk pile that won't despond. its been there for hours

[cobalt jackal]

You can usually see the duration when you try to connect to a server. Bans for playing with a cheater are typically around 7 days, but it can vary depending on the situation.

[light flame]

Alright thx i couldent see the duration when i tried

[chilly cypress]

I bought VIP on the main BR and it won't let me skip the queue

[whole hollow]

!vipissues

[glass olive]

Hey, @chilly cypress

If you are having VIP issues, such as:

• Queue skip not working
• Never received your kits in-game
• VIP transfer (If you bought for the wrong server)
• Wishing a refund according to TOS (Refer to 6. Returns and Refunds https://rustoria.co/terms)

Submit a #payment-support ticket and provide your SteamID64 and any other relevant information so you can get the issue solved faster.

[chilly cypress]

anyone is answering to me! (in payment support)

[robust musk]

Tickets are reviewed in the order they are received. There is not a set timeframe unfortunately but an admin will look into it as soon as possible.

[mellow sandal]

Hello admins, could you answer me a question please?

Soo, my scroll wheel on mouse is full dead, not a single interaction can be done with it, and with that I can't zoom out of the map in game. So I wanted to know, if autohotkey is safe to use for that reason, or it could resort in a ban, thank you!

[long wren]

It's okay as long as it doesn't interfere with ingame, like a recoil script

[spiral fox]

@long wren I still can't log into the server

[long wren]

Have you ever filed an appeal before?

[vital flax]

Why do kill the animal quests not work?

[marble cradle]

where do i report people

[long wren]

please turn off Rust now and try again in 30 minutes. @spiral fox

!ticket

[glass olive]

Hey, @marble cradle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[frozen sierra]

I got killed by as guy cheating how do i report him to rustoria staff

[drifting herald]

Please submit a report at https://rustoria.co/support/report

[marble cradle]

do cheater bases get deleted

[smoky cape]

No

[kindred hawk]

Is it a whitelist issue if i get connection attempt failed? Im allowed into every other server, even the eu main, but us main doesnt even begin to load, and gives me the error

not using a vpn

[wooden flame]

Gryffn is doxxing full names in us low pop

take a look

[glass olive]

Hey, @wooden flame

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[median grail]

Hello, administrator. I was banned after switching nodes using VPN, please check. Thank you

[long wren]

!appeal

[glass olive]

Hey, @median grail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[clear kayak]

i bought 17 dollars worth of skins and when i join it says premium account required just now

[long wren]

Can you connect to other servers?

[clear kayak]

no but i bought the skins like 15 mins ago how long do i need to wait until i get premium

[long wren]

!premium

[glass olive]

Hey, @clear kayak

To join Premium servers, you need to have $15 of **skins **or item packs in your inventory. DLCs not included. Check here for more details:
https://support.facepunchstudios.com/hc/en-us/articles/25840924689693-Premium-Servers

[long wren]

Umm

[clear kayak]

so it will take 20 mins ?

[long wren]

which skin did you buy it?

[clear kayak]

bro

is this a joke

it says 14.9/15

so i need 10 cents to get premium

is this a joke or fr ?

already spent 20 dollars now i need to pay 5 more dollars to get 10 cent skin

[long wren]

contact ask fp

[clear kayak]

where lol

[long wren]

send a complaint to the fp website

[random turret]

check ticket #1867 pls

i wait 9h

[viscid depot]

Any admins on

[wooden flame]

Hi lob

[untold frost]

bro

im banned for high risk account wtf that mean

is it bc my accounts new or some ?

js got back on after 2 years nd already banned off this shitty server again

i got yall w clips

[fierce pagoda]

admin i need help

[long wren]

what do you need help with?

[untold frost]

yo what does high risk acc ban mean

[nocturne pecan]

is it the responsibility of the player to track when a cheater comes online so they can re open a ticket or is that the admins that do that

[long wren]

No one is responsible

[long wren]

High Risk Account means that your account is too much of a risk to play on the servers.

[untold frost]

wtf do that mean

hows it a risk wtf

lmk

ive got clips of all my kills if yall think im cheating

[raven mist]

I can already tell how much BS you're saying in here lmao

[untold frost]

i
js wan be unbanned

[raven mist]

"js got back on after 2 years nd already banned off this shitty server again" Alright, lets start with providing us all of your other accounts

[untold frost]

??

[raven mist]

That was your one and only chance

[untold frost]

i have one more but i lost it bc it got hacked?

[raven mist]

and you ruined it with ???

[untold frost]

i have clips lmk lmk lmk

[long wren]

what do you need help guys? @fierce pagoda

[raven mist]

[long wren]

we cant help you
because admin does not interfere with gameplay at all @fierce pagoda

[nocturne pecan]

i mean like should i as a player track when a cheater is online or do admins get notified when those cheaters are online themselves

[fierce pagoda]

my loot is buged in a mountain

[long wren]

I think you should read it again

[long wren]

Anyone can verify that he is online through battlemetrics, and if he is offline or not using cheats when the review starts, we can't do anything about it.

[verbal condor]

How can I check if my friend's machine code has been banned? He created a new account, and I don't dare to play with him.

[long wren]

he must attempt to connect to the server

[cold nest]

Hey did 5x get shut down?

[real mirage]

hello i would like to talk to an admin how do i do that?

[drifting herald]

About what exactly?

[real mirage]

I’m submitting an appeal regarding my ban on Rustoria US Small. I want to be upfront and honest.
I did use scripting around two years ago, and I understand why I was banned. I’m not trying to deny it or minimize it. It was a bad decision on my part, and I take full responsibility.
Since then, I’ve stopped using any cheats, scripts, or macros and I’m trying to play Rust legitimately. I’m asking if there is any possibility of being reconsidered to play on Rustoria again, even with monitoring or restrictions if needed.
I understand if the ban remains, but I wanted to ask respectfully rather than attempt to work around the rules.

[drifting herald]

So you have submitted an appeal on the support website?

[raven mist]

What appeal are you referring to?

[real mirage]

I haven’t submitted one through the website yet. I wanted to make sure I was going through the correct process before submitting a formal appeal.

I just wanted to let you know I’ve submitted a ban appeal through the support website. Thank you for your time.

[viscid trench]

💀

just pull down aint that hard

[real mirage]

it was so long ago

[viscid trench]

doesnt changed that you did it? 💀

[unkempt hull]

help cheater on Au main

just untoggled now so idk what can be done

[long wren]

please make a ticket https://rustoria.co/support

[drifting herald]

Are you sure it is our servers?, as we dont have an AU Main

[unkempt hull]

no its not someone in chat told me to come here 😭

so sorry

[drifting herald]

ah np

[spark scaffold]

I was banned, I don’t know the reason, and my appeal was denied. What can I do?

[orchid mauve]

help Ticket #d03cd8 i need justice. this clan found our stashes and raided our bunkers only

[long wren]

You can see the reason if you try to connect to the server.

If the appeal is denied, it is final and the ban remains

[main sentinel]

Dear Sir , I need your admin. to check my appeal Appeal #4dc231 and Appeal #4c1711
. my steam ID : https://steamcommunity.com/profiles/76561199382191401/

I was unbanned 2 times yesterday in above 2 appeals , but now I was still banned.
In the appeal it showed "Your appeal has been approved."

but when I tried to login now I found myself still banned. please help to check and unban me. I am sorry, please help me again. now I found myself not able to create any new appeal or ticket in officeal website. I don't know what happen.
I am eager to enter the server for last night's fresh start (wipe).

[atomic bronze]

Is there a reason for the lag recently? Like are u getting ddossed or smt? I remember on old recoil there was barely any lag even on 1k pop

[raven mist]

Rust also evolved big time since that time, with all the new features it does bring instability with it sadly

What kind of lag are you having?

[spark scaffold]

I was banned for ‘high risk account’. What does it mean?

[atomic bronze]

Insane lag spikes. Ill be running around and my friend’ll tell me ive been dead for 3 minutes. Same thing happens to him. Also insane delay to opening chests, doors, looting ppl, and rubberbanding

[raven mist]

Might be worth making a #network-support-old ticket so our network engineer can work with you on this

Probably together with our host

[ember bone]

@raven mist I've been banned from Hight risk account, what should I do?

[misty scroll]

You should appeal here: https://rustoria.co/support/appeal

[ember bone]

okey

How long does it usually take to approve an appeal?

[rocky dove]

<@&274971100184576010> Can I get a clear answer regarding my appeal? ( in it , I described in detail that my main account was blocked and the appeal was rejected) after a short time , I opened an appeal from my second account and received a positive response , but the details are not clear to me. (will my main account be banned? )Appeal #73f68f

[toxic shard]

your appeal was approved, not sure how "more clear" it can be

[rocky dove]

but when I logged into your server from my main account, I was kicked for the same reason. High risk acc

just maybe they unblocked my second account instead of the main one?

[toxic shard]

your first appeal was denied

I sent the ifno to the referent admin

[rocky dove]

Yes, that's why I opened a new one and described the whole problem

[toxic shard]

that's technicalaly ban evasion

[rocky dove]

but, as I wrote in the appeal, I only play on one account, I don't use the second one for the game.

[rocky dove]

I've opened a new appeal and I'm using it because I can't do it from the main one, but I want to challenge my punishment, because it's not deserved

[amber sentinel]

hallo admin can i ask? why my account get kick by high Risk Account?

[long wren]

!appeal

[glass olive]

Hey, @amber sentinel

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[amber sentinel]

Owhhh Thanks

[rocky dove]

How can I try to challenge my punishment?

I can't open an appeal on the website from my main account

[toxic shard]

You won't be unbanned the approved appeal was an error

you techincally challenged it 2 times already, stop creating new account, that won't work

[rocky dove]

but I don't create accounts, I have only 2 of them

And I only created 2 appeals

[toxic shard]

personally I have 1 and it's the same since 15y+

[rocky dove]

and ? 🤨

[toxic shard]

and ... you have 1 too much account already

[rocky dove]

[rocky dove]

May I know the rule clause prohibiting this

[toxic shard]

I won't discuss your ban anymore, the final decision was provided

[rocky dove]

https://media.discordapp.net/attachments/1142165762392477726/1170109924735451156/e5e9c7322f3b1971.gif

memes situation but ok

[stable yacht]

I got muted, because I say "wut" instead of "what" to a reply. :(( wut gets u muted 😔

[neat pumice]

What's your steam ID?

[ember bone]

@raven mist how long will it take to review the appeal for unban? we had a raid on our high-risk account and I was banned, and I submitted an appeal

[glossy vapor]

When next wipe for eu medium

@glass olive

[long wren]

#server-info

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[zealous flower]

How do i appeal a high risk account ban

[violet ruin]

!appeal

[glass olive]

Hey, @zealous flower

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[signal vortex]

is there an admin on sea long

need help

[neat pumice]

If you'd like to bring something to an admin, please make a ticket on our website: rustoria.co/support

[shy walrus]

How can i report a player

[wind pilot]

guys anybody see that ?
Appeal #c67f62

[halcyon hamlet]

Hello, Rustoria administration.

I am writing to appeal the ban for Cheating. I respect the rules of the server and want to state that I have never used cheats, third-party programs or any prohibited modifications, perhaps I went to someone's team, but I do not remember this.

The ban came as a surprise to me, and I sincerely believe that it could have been a mistake or a false alarm. I am ready to provide any additional information, undergo verification, or answer questions if it helps to understand the situation.

I really like playing on your server, and I would like to continue playing the game honestly and according to the rules.

Thank you for your time and consideration of the appeal.
With respect. nickname:eng, steam id: 76561199574458975

[patent crow]

!appeal

[glass olive]

Hey, @halcyon hamlet

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[acoustic citrus]

anny staff that can drag me in?

[earnest quiver]

!report

[glass olive]

Hey, @shy walrus

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[earnest quiver]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[acoustic citrus]

neeed support help cant appeal my ban

[earnest quiver]

Why can't you appeal the ban?

[acoustic citrus]

its says ur ban has ben appeald and im not unbanned

[earnest quiver]

Can I have your appeal number and steam ID?

[earnest quiver]

!steamid

[glass olive]

Hey, @acoustic citrus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[acoustic citrus]

is it safe to do it here

[earnest quiver]

Yes

[acoustic citrus]

what is qa stand for

[raven mist]

Steamid is something publicly available

so it doesnt hurt pasting it here 😄

[acoustic citrus]

idk got hacked before u know i dont feel safe

[raven mist]

This is u i assume?

https://steamcommunity.com/profiles/76561199833811637

Steamid is the numbers on the back

Seems like you do still have an active ban evasion ban on your alt

[peak sleet]

pls help

I waited for 250 in the queue and got kicked

admin pls help me

I was 14th in queue

[earnest quiver]

I'm so sorry. But if you've already queued up and spawned, and you're kicked out, you have some time to jump the queue. If you were kicked out in the queue, then, alas.

[peak sleet]

I am upset

[acoustic citrus]

yes this is me

[acoustic citrus]

can u look up it for me or help me in support

[raven mist]

Your appeal was also denied

[acoustic citrus]

can u drag me in a call quick?

[raven mist]

Im not available to join VC right now - however as far as i can see you appealed a month ago and that one was denied

[acoustic citrus]

yea how long do i have to wait to do a new 1?

[raven mist]

Theres no timer on a second appeal

[acoustic citrus]

well when u have time i can show u what i need help with

or if anny other staff can help me out

[raven mist]

What else do you need help with exactly?

[acoustic citrus]

i need support help can right it im bad at english in typing thats why

[raven mist]

But support with what?

[acoustic citrus]

so i cant get a ticket up for ban appeal and when io try its says ur ban has meen appeald

[swift mirage]

he

[ocean thistle]

Correct. You may only create one appeal. Unfortunately your one appeal was denied. I wish you the best of luck elsewhere.

[tardy scroll]

hello,i've been banned on your server with no reason

i haven't played ur server before

[hearty surge]

Hey, try rejoining the server, what reason does it provide?

[prisma seal]

help

[ocean thistle]

With anything in particular?

[acoustic citrus]

oh okay understand thx fpr the time here good server good staff thx for me

[ocean thistle]

You too, happy holidays.

[acoustic citrus]

happu holiday

btw how long dose a ban avasion take to get unbanned?

[ocean thistle]

It depends on what response you were given by your admin

[opal solstice]

hello,i've been banned on your server with no reason

[ocean thistle]

What does the kick message say?

[opal solstice]

ban evasion

[ocean thistle]

Have you ever submitted an appeal?

[opal solstice]

Yes, recently

[ocean thistle]

What was the outcome to the appeal?

[opal solstice]

nothing

[ocean thistle]

May I have your appeal id?

[opal solstice]

apac-0321

[ocean thistle]

That is a network id, not an appeal ID

Please submit an appeal :)

[ocean thistle]

!appeal

[glass olive]

Hey, @opal solstice

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[opal solstice]

okay

[ocean thistle]

Please read and follow the instructions above

[opal solstice]

okay

[ocean thistle]

Thank you :)

[fading carbon]

how to report a cheater through website

[ocean thistle]

!report here you go

[glass olive]

Hey, @fading carbon

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.