support

[raven mist]

Send me your steamid and ill take a peek @gleaming venture

[gleaming venture]

https://steamcommunity.com/profiles/76561199871029636/

[hasty dragon]

Hello administrator, my account has been mistakenly banned. I have already submitted an appeal but it has not been unblocked. Can you help me?

76561198870984170

[raven mist]

I honestly dont understand how you can come here claiming you have no idea why you were banned

Please dont ever come back here you'll be denied on every account you're trying

[hasty dragon]

I have been waiting for four years now

[gleaming venture]

But I didn't cheat

[raven mist]

Stop the BS

play elsewhere

[neat pumice]

Your teammate Tiger was permanently gamebanned, your ban is for 7 days, given it's your first offence. Feel free to DM me if you have any further questions 🙂

[acoustic knoll]

lols

[earnest quiver]

Hello, was your appeal approved?

[hasty dragon]

My appeal has not been responded to or approved

[raw pewter]

nah

[hasty dragon]

T T

[raw pewter]

you appeal have been denied

52 months ago

good luck mate

[hasty dragon]

I don't have a chance to appeal now. I know I was wrongly banned. Is there any other channel to appeal, my friend

[hasty dragon]

I don't have a chance to appeal now. I know I was wrongly banned. Is there any other channel to appeal, my friend

[raw pewter]

you had your chance.... 4 years ago

[hasty dragon]

Thank you for your reply

sad

@glass oliveFour years ago, I only appealed once and didn't have time to play afterwards. Now there is no entrance to appeal

[long wren]

dont tag role please

[hasty dragon]

Okay, sorry, I won't mark it again

[raven mist]

!report

[glass olive]

Hey, @astral trellis

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

Please use the above

[astral trellis]

sent

[raven mist]

Handled! Thanks

[mortal gyro]

hello, pls unbanned ban My pleasure let's go
examination

[hasty dragon]

Can the administrator help me?

[normal umbra]

I was unfairly banned, and three other team members were banned as well. You can check us out.

[candid crane]

@raven mist

[hexed nimbus]

!appeal

[glass olive]

Hey, @normal umbra

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[candid crane]

admins unban me on rustoria I didn't play with a cheat, the person I found played there 900 days ago

@slow vapor @raven mist

[raven mist]

Read above

[candid crane]

?

[raven mist]

"To appeal your mute or ban on Rustoria, please use the following:
The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation."

[hasty dragon]

Why? Is this the attitude of the server administrator regarding the appeal of a mistaken ban four years ago, which has only been handled by someone now, with a simple robot response and no manual review response?

If you don't handle it responsibly, I will report the game company. If you are not competent for the job of administrator, you will be laid off and let someone else do it!

[raven mist]

If it was denied 4 years ago it will stay denied right now

You can report us at the "game company'

[hasty dragon]

Damn CO server, disable system and administrator. I will never recommend any friends to play on your server again

Goodbye forever

[long wren]

we don't welcome cheaters either...

[hasty dragon]

If it's a fraud, my whole family will die suddenly. I'm not a fraud, your whole family will die suddenly

[hasty dragon]

Do you dare

[hasty dragon]

coward

[hasty dragon]

If it's acheaters, my whole family will die suddenly. I'm not a cheaters, your whole family will die suddenly

[dry oriole]

we just started playing with him and he said he was cheating and we said that was gay and he killed us and locked the base and then 1 of us got ban for playing with a cheater when he was just a random guy

[long wren]

!appeal

[glass olive]

Hey, @dry oriole

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

if your association banned?

[dry oriole]

we just met this guy and we didnt know he was a cheater and he kicked us from our base

yes

please help him

[long wren]

please submit an appeal

[dry oriole]

ok

!appeal we just started playing with him and he said he was cheating and we said that was gay and he killed us and locked the base and then 1 of us got ban for playing with a cheater when he was just a random guy

[glass olive]

Hey, @dry oriole

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[dry oriole]

is this correct?

sry its my first time doing this

[long wren]

please read and submit on the website @dry oriole

[dry oriole]

yes sir

he just submitted

[long wren]

thank you

[lean stump]

I can only see my previous ticket, and the ticket I just appealed cannot be viewed. I don't know if the ticket system has changed it. I haven't had any appeal management for a long time

[dry oriole]

Your appeal has been approved. You are no longer able to add to the appeal.

sry admin but my friend said that they said this but he still cant join the server

can you tell me why?

[raven mist]

!steamid

[glass olive]

Hey, @dry oriole

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[dry oriole]

https://steamcommunity.com/profiles/76561199333922914/

thank you admins for helping my friend. we want to play in this server and we don t want to play with cheaters

[raven mist]

I dont see any appeal open to that steamid?

nor closed

Let him try to appeal on the correct account 😄

Thats a different account lol

[dry oriole]

yes he said it was a different account

he is saying that he didnt cheat

[raven mist]

he's banned for playing with a cheater

[dry oriole]

Appeal #38a742

he said that its this

[raven mist]

Again

He's appealing with a completely different account

he needs to appeal on the account he got the ban on

[dry oriole]

oh

[tidal lynx]

is there a way for a staff memeber to look at my appeal

[dry oriole]

he says that it is correct

Appeal #38a742

[raven mist]

Why isnt he talking here himself?

[raven mist]

It is not

Probably logged in with the wrong account

[dry oriole]

he is banned in the discord server

[raven mist]

Well, thats not a great start

Whats their discordID?

[dry oriole]

umm yeah...

turretmane

[raven mist]

Would need his discordID

[brittle swan]

i need help...

[raven mist]

Sup

[brittle swan]

I have my base with a bunker, and I've placed it, but when I removed the wooden floor, which should be vital for the ladder to remain standing, the ladder is now floating and I can't leave my base.

[raven mist]

Thats not something we can help you with

[tidal lynx]

@raven mist is there a way you can look at my appeal, it saying im banned but i can play every server but this rustoria.

[brittle swan]

and how can i get help?

[dry oriole]

turretmane is right sir. he said that he would like to talk with you.

[brittle swan]

or i can't get help

[raven mist]

If you're on a official server theres nothing we can do

[dry oriole]

i ve tried it with my account and it is right.

[brittle swan]

so its not a bug?

[brittle swan]

ok thanks

[dry oriole]

https://cdn.discordapp.com/attachments/1448952316446244945/1449026226864914544/image.png?ex=693d6656&is=693c14d6&hm=155a494bf1d13bac2478cd8a172da728f1286411c08b2fc30207cd5fac27802c&

he said that this is his proof

[raven mist]

Proof that his doing it on the wrong account yeah

look top right

wrong account

[dry oriole]

https://cdn.discordapp.com/attachments/1448952316446244945/1449026718726619280/image.png?ex=693d66cb&is=693c154b&hm=df359aacdbbf480a39dd4765970a2f203e060fa9159c9205a229d69d6d4de6e1&

[raven mist]

Yep still wrong account

[dry oriole]

he is saying that it is the right account

[raven mist]

He's banned on https://steamcommunity.com/profiles/76561199333922914

🙃

[long wren]

👀

[dry oriole]

oh wait a minute please

https://steamcommunity.com/profiles/76561199701340929/

[raven mist]

So appeal with said account

and we'll check

[dry oriole]

sorry i sent a wrong one this is it.

[lean stump]

@raven mistWhy can't I see the ticket I submitted?

[dry oriole]

sorry i just met turretmane and he is a good player he wouldn t do anything wrong

[raven mist]

I've added him on discord - wondering why he's banned on this discord 🙂

[lean stump]

ahha

xd

[devout crescent]

hey can some supporter check my ticket pls
Appeal #5c13f1
i wait it for a day

[long wren]

appeals take 1-3 bussines days

[indigo obsidian]

I have a friend named dongge who created a ticket. He's a new user I invited. Can an administrator assist him?

[lean stump]

no

[long wren]

What kind of help do you need exactly?

[indigo obsidian]

I need an online administrator to help my friend access the server; he's been banned.

[violet jacinth]

Is it permitted to use autoclicker to buy items on outpost vendor ?

[long wren]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[long wren]

There is no sanction for this

[proven dragon]

Hello, good morning! Can anyone help us?

[long wren]

what do you need help with

[long wren]

and only banning admin can reply to appeal

[indigo obsidian]

He must have triggered the VPN idle timeout since all the players outside are from China. I haven't played for a while, but now I've invited some good friends to join this server.

Several months ago

[proven dragon]

My friend was banned for having a high-risk account. In the ticket, they asked him if he had another account, to which he replied yes, so support told him to use that one.
The problem in this situation is that he no longer uses that account because it belongs to his brother, and since he now has his own computer, he created a new one, which he bought things for so he could have premium and play on the server.
He can no longer use the other account because it belongs to his brother, and two people cannot use the Steam account simultaneously.
We need his ban lifted, please. He hasn't been able to play for about five days.

[indigo obsidian]

@proven dragon 国人吗

[long wren]

Why can't your friend use your brother's account?

[proven dragon]

Because his brother uses it to play other games since it belongs to him, and now that he has two different PCs, they cannot use the same Steam account to play simultaneously.

[coarse isle]

Hello admins, good morning, good afternoon, or good evening. I wanted to discuss my case. Perhaps this is not the right channel to do so, but it is the only way I have. Last Sunday, I was banned from all Rustoria sites for “High Risk Account,” so I wanted you to look at my case one last time, please. I previously sent an appeal that was denied. I know it's supposed to be a final decision, but please help me. I had no reason to justify that choice, and they also told me to use my previous account, which does not have Premium, nor do I have the option to use it. because it was an account I shared with my brother on a single computer. Now I have my own computer and created an account (the one that is now banned). For all these reasons, I implore you to please take this into consideration and review my case and, if possible, unban me. I would also like to apologize because during the days I was banned, I was very insistent, and my group also spammed a little because they also wanted this issue to be resolved. I apologize if I disrespected anyone. I am not fluent in English, and I did not use a translator at the time (I am using one now). Thank you very much for reading, and I hope you can help me. Thx Staff ♡
P.S.: If you find any errors in cohesion, it may be the translator

[long wren]

Then, it doesn't mean that your friend can't use your brother's account, right?

[umbral pike]

where can I download the map on the Main EU server?

[long wren]

If the appeal is denied, the ban will remain

[true wind]

Hello guys, why is my friend getting kicked out from br long for Doxxing?

what's mean?

[proven dragon]

He can log in without any problems to play Rust with that account, but he doesn't have premium to play Rustoria.

[long wren]

If you are talking about the map file, you can find it here and download it. #wipe-feed

[long wren]

tell your friend please submit an appeal https://rustoria.co/support

[long wren]

so you dont need help
please move #general

[lean stump]

@long wren Why can't I see the ticket I submitted myself?

[long wren]

brother account?

[opaque anchor]

Why are you guys copy/pasting just to clear tickets??? leave it up if you can't be bothered to spectate

[raven mist]

We are spectating 😄

[opaque anchor]

the account has 3 games lvl 2 steam lol and is shooting in straight lines with ak

[raven mist]

What ticket are you referring to?

[long wren]

What exactly did you create the ticket for?

[lean stump]

Ban appeal

[long wren]

when did you submit it?

[lean stump]

About four hours ago, I used to be able to see my appeal ticket, but now I can't. I want to know the processing status as soon as possible XD

[proven dragon]

Yes, sir, what is the question?

He wants to use his account, not his brother's, only when it is available because he is not using it. That's why he bought a new computer and everything else so he could play without limitations.

[long wren]

can you post ss?

[raven mist]

Who are we talking about

can u send me both steamids

[long wren]

I don't understand why you can't verify the ticket you created. @lean stump

[balmy cypress]

Hello

it was decided that your ban is actually foreveer

you chose to keep playing with cheaters, on and off rustoria servers, you won't get another chance to play here I am sorry to tell you

[proven dragon]

This ID is for his own account, which he uses to play Rustoria. He has premium access on this account.
76561198967096137

76561199664448426
This ID belongs to my brother's account (it does not have premium). He can play Rust without any problems, but not on premium servers. Since my brother does not play Rust, no money was invested in it.

[true wind]

My friend create appeal

[raven mist]

His "brother" hasnt played in 7 months

so please forward to your friend he can play on his main account again 🙃

[long wren]

thank you
typically a response to an appeal will take 1-3 days.

[balmy cypress]

Yes and yes, you have many bans for playing with cheaters

[proven dragon]

I also stopped playing the game for months, you can check that too, I don't understand what you're getting at?

[raven mist]

Im saying that the current account is too high risk to play on currently. Claiming his brother claimed his main account and not played 7 months on it seems like a very invalid excuse

Not going to discuss it further, if he doesnt want to play on his main he's free to play elsewhere

[long wren]

If the appeal is denied, the ban will remain @coarse isle

[proven dragon]

The account has premium features, so what would be the high risk?

We're Argentine, we don't have enough money to buy premium and get accounts banned xd

[balmy cypress]

premium is easy to obtain, doesn't mean an account is not viewed as high risk by us

[proven dragon]

But anyway, thank you very much for your time! Have a nice day.

[coarse isle]

Hi, i cant use that acc bc i cant add money to the account

i have that acc as a gift, When my friend sent it to me, I didn't know it was Russian. When I got some money, I was able to buy the game on my main because I liked it.

I can show you screenshots, ss or whatever you want, it's all legit.

It lets me into the servers or whatever, I don't have any bans or anything like that.

[long wren]

If the appeal is denied, the ban will remain

please move #general

[coarse isle]

There's no point in going to the general if I can't play.

[stable plover]

Why should regular players suffer because of mistaken bans? What kind of reason is Doxxing anyway?

[raven mist]

Posting phone numbers in chat is a form of doxxing

[long wren]

Sorry, your appeal has been denied so there is no need to discuss it further.

[stable plover]

What if the player sent it by mistake when they meant to send it to the team chat?

It was my friend's number, and when you press open chat, it opens the global chat first.

[raven mist]

Ah you send a full phone number in chat by accident?

My bad

[long wren]

make a ticket

[hearty wasp]

already did

[long wren]

https://rustoria.co/support

we dont take report in discord

[hearty wasp]

ban them please 🙂

ticket 91a3e8 , 59000a , 7a284a

[long wren]

If you create too many tickets, you may be restricted.

[hearty wasp]

Well theres 3 hackers so i made 3 tickets?

[long wren]

If you have evidence that they are cheaters, please submit it as well.

[hearty wasp]

do i made 1 ticket for 3 hackers? When i can only choose one person to report?

[stable plover]

Is this sarcasm?

[long wren]

Just because it's a new account doesn't mean it's a cheater. 🙂

[hearty wasp]

its blantant. i got 10k hours i know a cheater when i see a battlemetrics/steam account and their gameplay 🙂

[indigo obsidian]

Are there many administrators handling traffic tickets online right now? Sorry to ask.

[long wren]

Just send their steamid in the ticket contents

[long wren]

only banning admin can reply to appeal

[indigo obsidian]

My friend has been waiting all the server.day, and he really wants to get into

[raven mist]

10k hours and still calling em out in chat

Maybe stop doing that as its only making it harder for us

[hearty wasp]

all new hacker chinese accounts who have been banned in rustymoose and UKNs

[raven mist]

Are you reading what i'm saying?

[hearty wasp]

pretty ez to tell when someone is hacking.

[raven mist]

^

[hearty wasp]

i did read, and the battlemetrics/steam and past bans in rustymoose and UKN will get then banned

[raven mist]

We are not banning solely from the looks of their accounts, you that keep calling em out makes them toggle off or even go AFK

I still dont care if theyr banned there, we gather our own evidence

Stop calling em out

simple

[hearty wasp]

what evidence? when yall look in the next 2 hours ? lol

[long wren]

If so, please ask your friend to wait patiently.

[raven mist]

I am looking, and all im seeing is you calling em out

10k hours, use your brains

Thank you

[hearty wasp]

use ur brain and look at the past rust discords to see that they been banned

ez way to tell if someone has been hacking. have a good day

https://tenor.com/view/squidward-spongebob-walking-away-walk-gif-24993317

[raven mist]

So if someone makes a ticket claiming you're banned somewhere or claiming you're cheating i should also purely rely on that info?

Copy that

[hearty wasp]

rustymoose, UKN and 2 other discords have those 2 accounts banned recently. its a pattern

[raven mist]

Copy that, i'll keep that in mind if any ticket about you comes in!

[hearty wasp]

you think they cheat and get banned 5 days ago and then come to your server to not cheat?

dope, watch my gameplay as well. keep me on ur tracker

[green gorge]

R2 играет на 19 меджике он сейчас стримит

[next temple]

can i get some help i got muted for saying n16?

[long wren]

admins don't waste time because they have a lot to do. 🙃

[long wren]

!appeal

[glass olive]

Hey, @next temple

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[neat pumice]

What's your steam ID? 🙂

[next temple]

76561199014135652

[neat pumice]

Shenzy's point is that for us, it is not sufficient to assume what someone is or isn't doing based on third party information - no matter where that information is obtained - we do our own investigations here, and come to our own conclusions. This is ultimately, as Shenzy insinuated, a safeguard for our players, to ensure that incorrect bans elsewhere are not automatically transcribed here. If you believe someone is cheating, for whatever reason that may be, it's as simple as making a ticket, and the investigation I spoke of will be conducted - it seems that you've already done that, so it's just a matter of waiting for the outcome. 🙂

[next temple]

@neat pumice what did i do?

[devout crescent]

Is it legal for me to place rugs on a cargo ship?

[neat pumice]

False positive on the chat filter (I've unmuted you)

[stable plover]

Is it allowed to swear on the server?

[hearty wasp]

Thanks! I chatted with an admin on here yesterday about removing a bear/deer and a boar from under the map at O14.

I was then told by ur CRAZY admin guy, do deal with it myself. Anyway to get the bugged animals out from under the map so we can stop hearing the walking/running noise?

[neat pumice]

Swearing is fine - excessive toxicity is not, what exactly constitutes excessive is down to our discretion - you can read more about it in our rules: https://rustoria.co/rules

[rancid zealot]

How long for server restart

[neat pumice]

Throw in a ticket - we'll take a look for ya

[long wren]

10-20m

[neat pumice]

Actually, you can probably just add it to one of your existing tickets

and if you DM me your steam ID and the location, worst case I'll take a look myself when I get home in a little while

(if it's not already dealt with by then)

[raven mist]

Ill check on us main

[hearty wasp]

@neat pumice thank you so much, wish he wouldve told me that earlier instead of " You can handle it yourself"
In which if I did, i believe i would be hacking or glitching for me to go under the map and kill the bugged animals myself.

[raven mist]

could've been removed by restart already

[devout crescent]

hey guy
Is it legal for me to place rugs on a cargo ship?

[raven mist]

Nope

[neat pumice]

Hahhaa yeah, it's possible there was a misunderstanding of what you meant - I'd have to check back, but bugged animals being annoying / stuck chinook / annoying stuff like that we can typically fix

[raven mist]

doing so might result in a ban

[hearty wasp]

wasnt no misunderstanding. i told him it was under the map and he ignored me and continued to text on here to other ppl, thanks though!

[indigo obsidian]

Could an administrator please look into the reason for the ban on this ID? 76561199855638404

[devout crescent]

what about place ladder

[raven mist]

Placing anything on cargo will get you banned

cuz its simply an exploit at this point

which still need to get fixed by FP

[neat pumice]

I will review, thanks for letting me know

[long wren]

#support message

[long wren]

#support message

[raven mist]

I believe its already gone rn

[hearty wasp]

dopeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

[indigo obsidian]

WIPE

[hearty wasp]

@raven mist still here

o14 bottom right

im on top of them rn

[raven mist]

Lemme see

Aahh, thats the middle of the map - thats not something we can fix im afraid 😛

Its lets say a place where Rust places some "special stuff" under the map

[hearty wasp]

sounds good, thanks!

[long wren]

and please do not post info about suspected players here.

[raven mist]

?

[hearty wasp]

.

my bad my cat ran over my keyboard

okay will do!

THANKS FOR BANNING THEM LOVE YALL

[cinder olive]

[opaque pelican]

why dont they bump rustoria eu main servers from 750 to 850 or 900
its a 150 player queue

[swift brook]

get this cheater of me asap someone 🙁

need ticket response asap

[earnest quiver]

Tickets are reviewed in the order they are received. Please wait until your ticket is processed. Chatting about your ticket will not speed up the review process.

[swift brook]

idk guy is full raging for 30min now nothing happens is cooked

ty bro

[long wren]

!slots

[glass olive]

Hey, @opaque pelican

The slots on our servers will automatically adjust themselves based on server performance and the servers intended playstyle.
This process is automated and staff members are not able to adjust the slots.

[ripe pond]

Hello , Why did you ban me without reason? My steam https://steamcommunity.com/profiles/76561199857913349/

Rustoria.co-EU Mondays

[trail tusk]

i just got banned for cheating while streaming can any admin take a quick look before i get raided

[whole hollow]

!appeal

[glass olive]

Hey, @trail tusk

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[whole hollow]

!appeal

[glass olive]

Hey, @ripe pond

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[trail tusk]

#630229

please mate my doors are open

[earnest quiver]

If you've already filed an appeal, you'll need to wait for a response. The standard response time is 1-3 business days, but it may take longer or shorter depending on the situation.

[gusty radish]

Rustoria eu east long server help friz laging

Rustoria eu east long server help friz laging

[steel cargo]

how do i file for report to suspected cheaters in rustoria sea long?

[static scarab]

!ticket

[glass olive]

Hey, @steel cargo

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steel cargo]

!ticket

[glass olive]

Hey, @steel cargo

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[steel cargo]

Please check Ticket #3f7e6b , they are active right now

they literally dominated 3 groups at the same time despite being outnumbered

[oak hill]

how do you see if htey

responded to ur ticket

[steel cargo]

you check your ticket on their site

or they notify you in game

[oak hill]

i see precitae u

[lapis zealot]

тэпает каждый шаг с пингом 70, что делать?

[viscid vine]

Tickets are checked in the order are created, thanks for your patience

[runic spade]

d u reporte him ?

[calm flume]

yes

i f7 reported is there a way to do it in here?

[raven mist]

!report

[glass olive]

Hey, @calm flume

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

^

[calm flume]

im tellin u bro he flew up our base with 30 hours bro

[calm flume]

❤️

dont know if it was u but there both banned

[violet ruin]

hi

[raven mist]

Correct 😉

[violet ruin]

send me people complaining about lag in the ingame chat and ill forward it, dm me

[calm flume]

whats updog

[violet ruin]

check dm

[inland vault]

how long do appeals take to respond? i was just false banned

[hearty fulcrum]

?steamid

[glass olive]

Hey, @inland vault

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[runic spade]

all tickets(appeal as well) ordering in order to come in, but handling appeal might take up to 1-3 days

[inland vault]

76561199126789829

[trail tusk]

the admin who banned can you please answer my ticket #630229.
i answered all your questions why are you not talking anymore, like dude im streaming how you ban me for cheating.

[runic spade]

all tickets r handiling in order, it might take some time, bec admins r humans as well

• its friday

[trail tusk]

yea true i forgot admins are humans he can just check my stream that im playing legit takes 2 secs whatever dude im probably raided

[violet ruin]

you're not special we wont dismiss all appeals just to go do yours

wait in line a appeal can take up to 1-3 buisness days

[hearty fulcrum]

It seems this is already fixed for you. Can you try connecting to the server again?

[inland vault]

yes give me a moment

[inland vault]

yes, im unbanned!, but may i ask why i was banned in the first place?

[hearty fulcrum]

You were not banned, but there was an issue with your account that was not related to you

[inland vault]

sounds interesting

[lean cave]

help br main server 76561198276669773 guys headshoting everyone

[misty scroll]

They just got banned by the looks of it

[teal marsh]

!ticket

[glass olive]

Hey, @teal marsh

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[teal marsh]

pls check ticket #fd5863

[raven mist]

Do you have an issue with placing vending machines? 😄

Make sure you do broadcast it!

[teal marsh]

so i broadcast but it didn't work.

idk why

[north crest]

is there anything blocking the top perchance?

[teal marsh]

no

[north crest]

Shoot! That was the only thing I could think of!

[ebon nacelle]

<@&274971100184576010> my team & me on rustoria eu main y have 1 team cheating please come privatives message

[raven mist]

!report

[glass olive]

Hey, @ebon nacelle

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

Please 🙂

[ebon nacelle]

Yes i have report

[teal marsh]

so i can show u how i placed

[graceful owl]

<@&274971100184576010> i need help theres a cheating team on ruxtoria eu main plz

[misty scroll]

Submit a ticket please

https://rustoria.co/support/report

[graceful owl]

ok i did plz ban him and his team too

[indigo obsidian]

Is there an administrator online? Please process the ticket.

[misty scroll]

Sounds good! It will be handled ASAP

[misty scroll]

Tickets are actively being worked on, thanks for waiting

[graceful owl]

thank you so much i already lost a lot of things to them

[graceful owl]

thank you

[misty scroll]

What's your SteamID? I'll have a look right now

[graceful owl]

nxtlvl.mn23

this is my steam

[warm dome]

hi. when i try to connect Eu Main i get kicked and message is Cheating. What happened?

[misty scroll]

Please submit an appeal https://rustoria.co/support/appeal

[warm dome]

I think this is a mistake. I’m playing in a team with a friend and he is on the server. Are you sure another person wasn’t banned instead?

[misty scroll]

If you think it was a mistake you simply need to submit an appeal

[warm dome]

ok. thx

[calm flume]

!report

[glass olive]

Hey, @calm flume

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[meager furnace]

I can't access the server because of the hacking error

[woeful jetty]

Hello 2-3 day I need help

Appeal #2ef021

[runic spade]

wdym

[runic spade]

like still dont have answer after 2-3 days of waiting ?

[drowsy ore]

There is a possible hacker on my server, is it possible to get any admin help?

[runic spade]

ye sure

through

!report

[glass olive]

Hey, @runic spade

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[meager furnace]

No, I haven't filed an appeal yet, but I accidentally logged into the wrong account on the website, and now I can't log out. What should I do?

[drowsy ore]

Thanks doctor

[runic spade]

yr welcome

[runic spade]

wdym u cant logout

[meager furnace]

I click on the Steam login button, but I immediately log in to the wrong account. I can't log out of it and log in to another account.

so I log out of my account on the website, and I want to log in to another account, but I can't

[drowsy ore]

How long does it usually take for an admin to help ou?

This hacker continues to kill uss

[runic spade]

reports handling as fast as possible

[glass olive]

Hey, @drowsy ore

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[drowsy ore]

thanks

[meager furnace]

doctor help me

[drowsy ore]

These rustoria admin really goats fr

Schaadt my hero fr❤

[pastel scaffold]

hey, i got perma banned from rustoria probably 4-5 months ago from assocaition w a cheater. i never knew the dude i j played 1 wipe w him, and got banned. is there a chance this could get lifted?

[hearty fulcrum]

Try again in incognito mode or try using a different browser

[runic spade]

ye he s sigma

[hearty fulcrum]

If you send your Steam ID, I can take a look for you, but if you have already appealed and your ban is still permanent, then it will likely remain permanently.

[pastel scaffold]

can i re-appeal? my excuse wasnt good'

its been a long time, and i havent been in contact w the dude since

[hearty fulcrum]

Again, if you send me your Steam ID, I can give you a more informed answer about your specific ban, but usually, you would not get a chance to re-appeal as we give everyone only one chance to appeal per ban.

[pastel scaffold]

76561199526633873

[simple moat]

so admins can yall look into ban appealas

appeals

[hearty fulcrum]

I need to check something first, but I will give you an update when I have one. This might take some time, so please be patient. I will try to give you an answer before the end of the day today.

[pastel scaffold]

alright thanks

[muted meadow]

yo admins i just got banned of rustoria but i never played the server before

[wanton stump]

!appeal

[glass olive]

Hey, @muted meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[muted meadow]

can i just do talk to ye in discord?

[foggy flume]

hellOO

NEED HELP ASAP RUSTORIA EU EAST LONG

HARBOR

[runic spade]

hello

wdym

[foggy flume]

IM STUCK IN HARBOR

UNDERGROUND

[runic spade]

explain more in details

[runic spade]

.

[foggy flume]

I CAN SEND SCREEN SHOT

[runic spade]

how d u get in there ?

like is it some hole in the ground ?

[runic spade]

.

[foggy flume]

dm

cant send this here

[runic spade]

i saw tha pic

i ask u how d u get in there

[runic spade]

.

[foggy flume]

when the bridge moved

[runic spade]

so it push u into the ground

[foggy flume]

yes

[misty scroll]

If you're stuck in the ground, there is not much we can do as we do not interfere with gameplay.
Report the bug using F7 to Facepunch, the game developers.

[foggy flume]

i need to get my loot

you can tp me out

[misty scroll]

Not something we can assist you with unfortunately

[runic spade]

that compound bow and bone knife from the screenshot ?

[foggy flume]

i have slugs too

6 animal fat and sewing kits

[misty scroll]

I believe in you man, you can gather new loot

We can't help you get out of there with your loot, so you may as well move on as soon as possible

[winter copper]

HI, I don't know why i got banned. I was playing happily in your server and suddenly I got ban like it was crazy. I need cheated, I am not a cheater. I never cheated. This a new PC. I just got it can you please check my account. !

[foggy flume]

noooo

[runic spade]

!appel

[winter copper]

I did apply! and can you please check it right now my base is getting rated

please

[runic spade]

all tickets handling in order to come in, but handling appeals might take up to 1-3 days

[winter copper]

ok please

[naive wave]

Hi team

[runic spade]

sup

what s ur problem mate

[naive wave]

Need help my account was tagged high risk, i cannot play, can you review my account?

https://steamcommunity.com/profiles/76561198336976169/

[runic spade]

!appeal

[glass olive]

Hey, @naive wave

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[naive wave]

Hope I can play soon. Thank you @runic spade

May I know why was I tagged high risk? what was the reasons?

[runic spade]

Dont know, there s some factors that can affect on that

[naive wave]

I mean what factors? do we have a list?

[misty scroll]

High Risk Account means that your account is too much of a risk to play on the servers. When you appeal, you will be able to have a correspondence with an admin regarding your situation. There is no list of factors publicly available.

[naive wave]

Thank you. I hope I get to play again right away. I was just playing with random peers

Where can I received the response btw?

[misty scroll]

On the website where you submitted the appeal

[naive wave]

thank you.

[iron nexus]

I need help

https://steamcommunity.com/profiles/76561198335528406/

vpn ban

[hexed nimbus]

!appeal

[glass olive]

Hey, @iron nexus

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[hexed nimbus]

seems like you had a cheater in team and got association ban for 7 days when that timer reaches 0 you can play again

[iron nexus]

@hexed nimbusNo, there were no cheaters in my team, and I am sure it was because I used a VPN to reconnect to the game that this happened. You can check my appeal record.

[iron nexus]

Please help me verify the information. Thank you very much.

[naive wave]

following up if there is an admin thank you. - Appeal #e0683e

[runic spade]

if u created appeal - it ll be handled in order to come in

typing ur appeal in chat wont make handling faster(usually)....

[quasi seal]

Hello, Rustoria EU Long bugged electrica

are power but doesn't working electrical branch's or furnace's

[slender sigil]

I create an appeal and no info 3 days ago plz

[craggy jetty]

!appeal

[glass olive]

Hey, @craggy jetty

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[wet glacier]

why is electricity fucked

@glass olive

[long wren]

what do you need help with?
@naive wave

[naive wave]

lifting highrisk tagging

[gentle cypress]

I am playing Rust with 5 more friends and one of them got unfair banned, he just bought the game few days ago to play with us...

I just going to finish this wipe but I dont think I will play this server again

[whole hollow]

!appeal

[glass olive]

Hey, @gentle cypress

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[whole hollow]

have him submit an appeal here.

[gentle cypress]

I think he opened ticket on website but it says 1-3 days to review

[glossy bolt]

thank u admins once again

[wet glacier]

guys is the eletricity gliched in all servers or only long eu ?

[whole hollow]

Yes the standard time is 1-3 business days

[gloomy wave]

hi guys, pls banned 76561198761313648 he play rustoria.co EU Medium and uses aim bot

[echo ruin]

we need help Cayo #rustclash Insided us and left

HELP PLEASE

[woeful jetty]

Hello

Appeal #2ef021

Pls Why not help ???

[echo ruin]

HELP ME

PLEASE

[woeful jetty]

I bought a new computer and an account to play, but you banned me and won't let me play

High Risk Account

help me pls

i have 2 acc
https://steamcommunity.com/profiles/76561199862843264/

https://steamcommunity.com/profiles/76561199066269410/

[hearty fulcrum]

Your appeal was denied, which means you will not be unbanned. The appeal decision is final and will not change.

[woeful jetty]

....

This is nonsense. You've blocked an adequate player who was playing with you and spending their time

[heady creek]

i got insided

[iron nexus]

@whole hollowPlease help me, I didn’t play with any cheaters. I used several VPNs and switched multiple nodes, and then it said I was playing with hackers and banned me for 7 days.

https://steamcommunity.com/profiles/76561198335528406/

[long wren]

have you submitted an appeal?

[whole hollow]

yes he has

[long wren]

@naive wave what do you need help with?

[naive wave]

still the same thing. high risk account without doing anything out of ordinary.

[whole hollow]

you need to wait for your appeal to be reviewed and they will give you the information you need or looking for

ban appeal will take 1-3 business days

[naive wave]

just want to bump up my appeal, i got a reply but now no one's replying again.

[iron nexus]

Yes, I submitted an appeal. Before the appeal was approved, the ban time was not displayed. After the appeal was approved, I changed to another VPN to enter the game, and it started showing a ban of 6 days and 20 hours. Moreover, I could no longer appeal because it showed that I was not banned or muted.

[long wren]

I think the admin handling your appeal is probably busy with something else.

[naive wave]

that's why im here to nudge

[iron nexus]

The prompt about my appearance time only appeared after the appeal was approved.

[long wren]

!steamid

[glass olive]

Hey, @iron nexus

Please post your SteamID64 here so we can better assist you. Get your SteamID64 here:
https://rustoria.co/getmyid

[iron nexus]

76561198335528406

[long wren]

Is your appeal still approved?

[long wren]

i mean previous appeals

[gaunt crow]

blatant ass cheaters on main just prefiring everything go look. oxums h19

[hearty fulcrum]

Hey, can you check if the appeal website will allow you to make another appeal? https://bans.rustoria.co

[iron nexus]

“fixed" Doesn't 'fixed' mean repaired? Does it mean that I was teaming up with people using cheats?

[bitter jewel]

Hello Moderators, I have a friend that is from China that needs to put in a support ticket. Because of laws there, he is not allowed to access foreign websites including discord. would there be a way for me to send someone his account so he could appeal?

[gaunt crow]

so blatant. cmon guys

[long wren]

your friend need to find a way to access the website and submit it.

please make a ticket
https://rustoria.co/support

[bitter jewel]

Thats the only way? He is scard because it is a crime if he gets a vpn or something.

[whole hollow]

are you sure? i have friends in china that use discord.

[iron nexus]

No, I can't submit an appeal again because it shows that I haven't been banned.

[bitter jewel]

Thats what he says and from just looking it up, it apears to be true.

[iron nexus]

I am Chinese, but I really am using Discord.

[bitter jewel]

oh really? No vpn or anything?

[iron nexus]

Using a VPN is illegal under the law, but the law does not punish the majority.

lol

[bitter jewel]

sunset could you translate real quick? my friend does not speak english and im trying to explain to him that he was banned for playing with a cheater but he will be unbanned in 7 days.

[hearty fulcrum]

Hello, please do not hold conversations in this channel. You can move to #general for this

[whole hollow]

can your friend access the rustoria website?

[stark ether]

can i get a mod for servers i was just ban

[hearty fulcrum]

Hey there, I tried something just now. Can you please try waiting about 15 minutes? After 15 minutes, please try connecting to the server againa

[iron nexus]

ok

[whole hollow]

!appeal

[glass olive]

Hey, @stark ether

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[bitter jewel]

No he cant but he just showed me that its a temporary ban anyway so no big deal. He was using google translate to communicate and didnt understand what it said in rust when trying to join rustoria.

[whole hollow]

submit an appeal here for your ban if you haven’t already.

[stark ether]

i want to appeal we invited a kid who was acuused of hacking we had no idea and once we got ban he left call and discord server

[iron nexus]

Tell your Chinese friends not to use '雷神加速器' because every time I use this VPN, I get banned. Many Chinese hackers like to use it.

[long wren]

please appeal through our website

[stark ether]

i did thank you for the help

[long wren]

Website

[hearty fulcrum]

@iron nexusHello, please try connecting to the server again

[elfin pagoda]

it says come to discord what do i do?

[long wren]

Isn't the name displayed?

[woeful bobcat]

Why was I banned? The reason is playing with cheater

[earnest quiver]

!report

[glass olive]

Hey, @woeful bobcat

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[woeful bobcat]

I seem to be caused by this as well. I just went to the official website to file a complaint. May I ask if there is anything else I need to do? It should also be caused by VPN

Can someone help me? I am a beginner and really don't understand

This is my Steam ID, 76561198173308579

[long wren]

If you submitted your appeal through the website, you will need to wait for the admin's response.

[woeful bobcat]

How long does this process probably take? I really hope to unravel it as soon as possible

[earnest quiver]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[woeful bobcat]

To prevent this problem from happening again, should I switch to a better VPN to access the game, as I am still unsure of the reason why I was banned.

[digital locust]

Blatent cheater h21 on us main

@long wren can u help me there is these cheaters h21 on us main and i cant make a ticket bc its not letting me link my steam

[long wren]

please make a ticket

we dont take report in discord

[digital locust]

i cant

[long wren]

ah

[digital locust]

i have some clips i can send

in dms if u want

[long wren]

Do you have another steam acc?

[digital locust]

no

[long wren]

or teammate play with?

[digital locust]

ya but there all off intill tmrw

[long wren]

[digital locust]

is there a way i can js send u stuff in dms or something and it can act as a ticket

[long wren]

reports are only accepted through the website.

[glass olive]

Hey, @long wren

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[digital locust]

so what do i do if i cant make a ticket

[long wren]

Someone needs to create a ticket on the website

[swift kernel]

😋

[elfin pagoda]

@long wren luke was the name

[bleak granite]

why cant i join with starlink? i used to be fine a few months ago

[wet wyvern]

can you play 180 days after a gb?

[tired forge]

Us large is constantly lagging

[long wren]

server name us large long?

[tired forge]

Oh wrong discord lol

[long wren]

can you post your steamid?
https://rustoria.co/getmyid

[elfin pagoda]

76561199589785708

@long wren

[long wren]

thank you

[elfin pagoda]

absolutely

[wet wyvern]

can i send my account in to whitelist it

[long wren]

Send a dm @balmy cypress with your steamid

[long wren]

we dont have whitelist

[elfin pagoda]

okay thanks will do

[wet wyvern]

okay

[stark ether]

still havent gotten word on my appeal

[earnest quiver]

The standard response time is 1-3 business days, but can be more or less based on the situation.

[stark ether]

thats thwe time of the ban and i didnt even do anything wrong

[earnest quiver]

The only thing you can do is simply wait for a response to your appeal. Appeal reviews take 1-3 business days. Don't bother posting in the Discord chat asking for your appeal to be reviewed; it's a waste of your time and theirs. Just wait.

[queen prairie]

cuh i got banned for playiong with a cheater i did not know was cheating how long i have to wait man i wanna play

[earnest quiver]

!appeal

[glass olive]

Hey, @queen prairie

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[queen prairie]

1-3 fucking days bro

[earnest quiver]

Yes

[queen prairie]

fucking dumb man

[hearty fulcrum]

hey there, i haven't heard back yet, so i will hopefully have an answer for you tomorrow. thank you for waiting.

[queen prairie]

fuck was i suppos to know i was playing with a cheater mane i met bro on the beach

[earnest quiver]

Dude, just file an appeal and wait for a response.

[queen prairie]

nah shit sherlock

[dark flume]

electricty broken in eu long, connected a powered battery straight to a turret and it doesnt turn on, same with ele furnaces

[craggy jetty]

wait so if my appeal was approved, I am unbanned?

[long wren]

[raw pewter]

then don't team with stranger that you do not know
we have little way to tell if you just randomly met a stranger
or if you were knowingly know the person is a cheater but pretending you do not know him

as long as a cheater get banned, his teammate going with him.

so in order to protect yourself, do not team with people you do not know
coz who knows what he is hidding from you.

[long wren]

have you submitted an appeal?

[raw pewter]

may be, there are cases player got approved and removed from 1 ban , but getting banned for another thing

[craggy jetty]

I only have 1 ban

[raw pewter]

especially seen often in VPN bans

your steamid?

i can have a quick look

[slender plume]

can someone check out the rock base in H4 - Rustoria US Main?

there's a trio of chinese kids blatantly cheating lmfao

[long wren]

please make a ticket
https://rustoria.co/support

[green jewel]

Where do I set up the whitelist?

[hearty fulcrum]

We do not have whitelist. You can use VPN on our servers

[fluid latch]

I was told for my ban appeal if EAC released me i would get consider into being able to play the servers, its just the servers im not allowed in right now

[green jewel]

ok

[fluid latch]

i’m just curious when i would know if id get unbanned, all the reply to my appeal said was that it would be considered

[hearty fulcrum]

You are still game banned

[fluid latch]

So if i’m game banned after 1000 days, what do i do? genuinely curious, im trying to get back into it

[hearty fulcrum]

What you do is up to you, but you won't be allowed to play on Rustoria servers

And I understand 1000 days have passed, but a permanent ban means it's a permanent ban, not a 1000 day ban

[fluid latch]

sounds good thanks anyways

[strange pecan]

Rustoria eu main dead ?

where rustoria eu main

[earnest quiver]

No

[hearty fulcrum]

Not a good idea to try to ban evade. Just find a different server to play on, brother.

[fluid latch]

https://tenor.com/view/side-eye-suspicious-puppet-gif-2729624127692369191

[hearty fulcrum]

[fluid latch]

cant blame me for trying

[hearty fulcrum]

but i can ban you for it. so don't evade.

[serene pulsar]

couval cheating

and amaciante-3l

[verbal nymph]

Holle

Any admin could help on rustoria us mondays the missile silo elevator is bugged and we cant get out

@hearty fulcrum

[hearty fulcrum]

what is the issue? can you give more details?

[verbal nymph]

Yes the elevator to the way out is like stuck on the ceiling and you cant call it

We are stuck inside

[hearty fulcrum]

can you wait a few minutes so i can load in and come see it

[verbal nymph]

Sure

Only issue is the monument is restarting and rads are killing us

[hearty fulcrum]

omg noo

i'm coming now dont die

[verbal nymph]

We have 500 radsss 😱

[hearty fulcrum]

i am not sure if i can help you but if it is a server bug, i would like to be able to see it so i can forward it to our devs

that way at least it wont be like every time you go

[verbal nymph]

I think its a server vug

We died is there any chance we can get our loot?

[hearty fulcrum]

i can't help you in that sort of way (giving back loot)

official server admins are not allowed to do this

please run there and get your loot back

i'll see what i can do about this elevator

[verbal nymph]

But can u fix the elevator so we can go out

[hearty fulcrum]

trying to now

[verbal nymph]

Ok thanks wel be there

[hearty fulcrum]

are the other elevators working?

[verbal nymph]

I only saw that one like that

The others were ok

[hearty fulcrum]

okay i believe elevator is fixed now

if it does it again, please send us a ticket to let us know https://rustoria.co/support

[verbal nymph]

Ok thanks a lot

[tender sinew]

can someone look at my ticket

#3d81b5 he is hard cheating

[tender sinew]

can u look at my ticket please he is jump shooting

[long wren]

tickets are processed in the order they are received so please be patient

[hearty fulcrum]

he was banned like 1min after your message haha

thank you for reporting

[tender sinew]

what about his teammates we are fighting rn?

[hearty fulcrum]

can you send us a new ticket with the names of the teammates pls

we'll look into it

[tender sinew]

they rebaged him to

1 sec

[hearty fulcrum]

yea if you can tell us in the ticket, we'll take a closer look. best not to write about it here

[tender sinew]

#afbb16

[thin yew]

could you help me with something?

[hearty fulcrum]

what do you need help with?

[thin yew]

i just got banned

for playing with a cheater

is it a perma ban it doesnt say the time?

@hearty fulcrum

[woeful bobcat]

I want to know who I was banned from teaming up with, and can you send me the cheater's Steam ID? My Steam ID is 76561198173308579. Can someone help me check

[hearty fulcrum]

what's your steam ID?

[woeful bobcat]

just playing with cheater

[rare axle]

#2d48f1

[woeful bobcat]

76561198173308579

[thin yew]

76561199202399760

[hearty fulcrum]

please make an appeal to ask the admin in charge of your ban

[raven mist]

And it better be one hell of an appeal

[hearty fulcrum]

@woeful bobcat I remember that our staff has already helped you and told you you need to wait. You will need to wait for the admin to reply to your appeal. Please give the admin time to review the appeal and answer.

[thin yew]

i mean we werent really playing with him

[hearty fulcrum]

[thin yew]

he just lived near us

[hearty fulcrum]

[thin yew]

and we were friendly

[hearty fulcrum]

https://bans.rustoria.co

[raven mist]

Hahaha not a good start

[hearty fulcrum]

#support channel is not the right place to write your appeal. You will need to make your appeal at the link I gave you above.

[woeful bobcat]

Sorry, I am a beginner. We have already sent an appeal application this morning, but someone just told me that the reason for our ban is not actually related to VPN. The fact is that our team should have a cheater. Someone told me that DISCORD can directly ask the cheater's Steam ID, and I want to know who cheated among us. Can we check directly.

[rare axle]

@hearty fulcrumhey

@hearty fulcrumPlease also help handle #2d48f1

[woeful bobcat]

I'm thinking maybe it's not for the reason I described this morning. I just want to know who the cheater is. I don't know if this is related to the duration of the ban for the other non cheaters. If someone cheats, will the rest of us be banned for 7 days or permanently? Sorry, I don't quite understand, so I'm asking.

[hearty fulcrum]

I am not the admin in charge of your ban. You need to speak to the admin in charge of your ban. You can speak to that admin through your appeal.

I cannot give you any answers because it is not my ban, so I cannot make decisions about your ban.

[thin yew]

done

[hearty fulcrum]

You can write all of this in the appeal message. If you write it here, the admin in charge of your ban will not see it. Please put all this information in your appeal.

[hearty fulcrum]

Please wait for the admin in charge of your ban to review your appeal and make a decision.

[thin yew]

alr how do i know when they see it?

[woeful bobcat]

ok sry

[woeful bobcat]

like this?

[carmine moon]

how do i make a ticket

[hearty fulcrum]

https://rustoria.co/support

[supple copper]

u need to go on their websit e

[woeful bobcat]

I just tried using ticket, but it showed an error. What's the reason for this?

[supple copper]

on rust on the server hit near the connect button there is go to external website

[hearty fulcrum]

@woeful bobcat You don't need to make a new ticket. You already made an appeal ticket. Please just wait.

[rare axle]

#2d48f1

[supple copper]

log in cuz its safe and make a ticket base on what u got banned or mutted

[hearty fulcrum]

I don't understand what you are asking for @rare axle

[woeful bobcat]

just wait is ok? but i wanna know who is the cheater,should i do something else.

If I want to know who the cheater is, which administrator should I contact and how can I contact them.

[supple copper]

@hearty fulcrum how can i see the admin in charge of my ban it doesnt show me

[rare axle]

Can you help me check if the player 76561198087382017 was banned today on the Sea Long server for playing with cheaters? If possible, could you tell me who this cheater is and give me their 17-digit ID? This will help us track the mole.

[hearty fulcrum]

answered you in ticket

[hearty fulcrum]

Hi, we don't give out this information. But you can speak directly to that admin through your appeal

[woeful bobcat]

I also think the same way, I don't know how to solve it yet

[supple copper]

@hearty fulcrum about how many reports do u all take per day and how long does it take for somone to respond

[chilly tinsel]

How can i check if my unban request has been reviewed?

[rare axle]

Please process my ticket #ed4a6e

[hearty fulcrum]

For appeals, we usually provide 1 to 3 business days as an average estimated wait time for a response. It might take less or more time, depending on the situation.

Please be aware that when the admin responds, they will usually respond with their decision and the appeal will be closed. If you have anything you want to tell the admin, then please use this waiting time to provide all of the details and ask all of the questions you want to put in your appeal.

[hearty fulcrum]

1. Log in on https://rustoria.co
2. After logging in, go to https://rustoria.co/support/appeals
3. Click on the appeal you would like to see. You will see the appeal message log on the right side of the screen

[rare axle]

Please process my ticket#d686b6

[rare axle]

I will not bother you.

[hearty fulcrum]

Who are you asking about? Are you asking about your ban? Or someone else?

[rare axle]

76561199318489795

[rare axle]

76561198087382017

[rare axle]

They

[hearty fulcrum]

answered

In the future, please ask all the questions in one ticket or make an appeal 🥲

[rare axle]

ok

[supple copper]

@hearty fulcrum when my ban apeal is approved does it mean im unbanned instantly ?>

[hearty fulcrum]

Sometimes, yes. Sometimes, no. The unban might need some time to sync. Please try to wait 5-10 minutes before trying to connect again. If you try to join when the unban has not synced to the server yet, you might cause an error that will keep you blocked for longer.

[supple copper]

yeah its chill i got unbanned

i think i got banned bcs of a vpn idk

[hearty fulcrum]

That does happen somtimes. It's more like a block because you are not actually getting a ban

[lost juniper]

could i get someone to move me from waiting for support? anyone available?

[warm rapids]

HEY i just got kicked for high risk account what do i do

[raven mist]

Whatsup?

[raven mist]

!appeal

[glass olive]

Hey, @warm rapids

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[lost juniper]

it's related to my ongoing ticket, i'd like to just discuss this asap

[raven mist]

Cheater report or ban appeal?

[glass olive]

Hey, @lost juniper

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[lost juniper]

appeal

[raven mist]

Your appeal is only handled by your banning admin, so talking to any other admin is not really going to do much

[lost juniper]

could you at least tell me if he's online since i have no idea whos handling the ticket rn

[raven mist]

Thats not something we would disclose either

everything on your appeal will be discussed within your appeal on our website

[gusty radish]

RUSTORIA EU EAST HELP SERVER LAGING

[tropic oak]

the us main vanilla server is bugged both oils havent respawned in the past hour and a half and there are 3 military transports

bugged in the same place over water

[raven mist]

Us main?

[tropic oak]

yes

[raven mist]

lemme check

[tropic oak]

thank you

finallyyyyyyyyy

[raven mist]

Did it now spawn? @tropic oak

[tropic oak]

no not yet

[light timber]

Who is the administrator

[tropic oak]

but heli despawned that was bugged next to it

[raven mist]

Yeah it was removed

seems like its bugging out a bit

[tropic oak]

do u know how long before it would be back \

[light timber]

@raven mist do u know

[raven mist]

Not sure

[light timber]

Who is the administrator

[tropic oak]

is their a server reset soon if u know?

[naive wave]

Following up - Appeal #e0683e

[tropic oak]

?

[raven mist]

In like a few hours yes

5 hours ish

[tropic oak]

bet thank u good sir

[robust musk]

The standard response time is 1-3 business days, but can be more or less based on the situation

[hearty surge]

Hey how can we help?

[naive wave]

got a response but now no more again

[tropic oak]

there is still 2 bugged transport helis in us main

[raven mist]

Yeah i believe thats visual, as we cannot remove them

😄

[tropic oak]

any updates about oil maybe finally coming back?

[raven mist]

Will be hopefully soon, altought will check with our devs what we can do with the chinooks

[tropic oak]

alright thank you, lmk of any updates on chinook

[narrow meadow]

I met a player on the Facepunch server in Rust. Today, when I tried to join him in SEA Long, he said he was banned for playing with cheaters, but he said he had never joined the SEA Long server and asked me to find out why. Can anyone help me answer these questions?

[hearty surge]

!appeal He'll need to appeal.

[glass olive]

Hey, @narrow meadow

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[narrow meadow]

Sure, but Discord isn't available in his area. Would it be okay if I helped him with an appeal?

[hearty surge]

The appeals happen via the website, so he should be fine.

[narrow meadow]

okay thanks lot👍🏻

[strange pecan]

76561199801281751

[hearty surge]

Hey, how can we help?

[raven mist]

Should be fixed

[pulsar solstice]

why i dont can join to Rustoria Medium?

[hearty surge]

It appears your account is flagged as High Risk, please appeal.

[hearty surge]

!appeal

[glass olive]

Hey, @pulsar solstice

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[smoky robin]

Please clean up the sea main, there are too many cheaters

[hearty surge]

!ticket

[glass olive]

Hey, @smoky robin

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[raven mist]

Should be fixed

[pulsar solstice]

okay thks

[queen prairie]

look at my appeal gangatron

[runic spade]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[queen prairie]

[pulsar sail]

!appeal

[glass olive]

Hey, @pulsar sail

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[vernal cove]

I have a small problem

actually a big fucking problem

[violet ruin]

whats up

[vernal cove]

ingame problem

[violet ruin]

can you describe it

[vernal cove]

our tc is full and base is decaying

Server lagging out i guess

[violet ruin]

i could be wrong but this is a fp problem?

theres nothing much i can do unless shenzyyy replies maybe he can do something

[vernal cove]

Maybe he can use the powers ryan bestowed upon him to freeze time

I really dont feel like rebuilding this shit

[violet ruin]

😭

[queen prairie]

[raven mist]

Yeah just checked with them

Not much we can do about it as far as i know

🙁

[twin turret]

@raven mist brother or sister listen how can i be blamed for teaming with the base next door during a raid you guys make it seem like i went out of my way to play with a cheater when that is far from the trust i have over 12k hours played on rust and never a ban for ANYTHING

i just want to play on these server

[earnest quiver]

!appeal

[glass olive]

Hey, @twin turret

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[raven mist]

I have no idea what your case is, however looking at the ban length its only 3 more days

[twin turret]

i did appeal it and it was rejected cuz somehow you guys think i should be able to tell who is new and who isnt

oh ok thank you

[twin turret]

thank you for ur response

[lyric basalt]

@rustic ravine @naive wave how can we help you

[naive wave]

make the appeal faster. i was new to game then i got banned for high risk. let me play bro

[lyric basalt]

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[twin turret]

ahhhh got one of them sussy gussy accounts 🙂

[naive wave]

yep the situation is i am just a new player. tagged high risk for no reason.

[naive wave]

wdym?

[slender sigil]

Appeal #d5b9bb

3 days ago no response

[earnest quiver]

The standard response time is 1-3 business days, but can be more or less based on the situation.

WORKING days!

[pastel pasture]

Hello admin I need help, please check Ticket #aac99c

Any amdin here*?

@lyric basalt Hey, available?

[stable plover]

Is impersonating the administration prohibited here?

[raven mist]

Yes

[pastel pasture]

Hey, please Ticket #aac99c

[raven mist]

Hey, please be a bit patient

[pastel pasture]

Oky sorry

Please hurry!

[chilly badger]

BRO HOW LONG DOES IT TAKE TO ANSWER AN TICKET

#517453

[fleet terrace]

i got muted for no reason

I need admin support because this is admin abuse

[drifting herald]

Please submit an appeal at https://rustoria.co/support/appeal

[fleet terrace]

i have

[stable plover]

Is it possible to report a player who wrote in chat that they can ban me and that they have an admin panel? I don't have screenshots, but is there a way to see their messages without them?

[median crown]

you can make a ticket at https://rustoria.co/support/report and explain in detail what you'd like to be investigated

[chilly badger]

yo, someone answer my ticket 5 hours ago, i answered with what they asked for

[earnest quiver]

!report

[glass olive]

Hey, @cosmic oar

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[spark osprey]

hola

[rotund meadow]

Hi, I need help. I got banned and so did my team, but I'm the only one who didn't get unbanned and I would like to continue playing with them. If possible, could you please look at it again? Thank you for your time and I've already made an appeal.

[ocean thistle]

Hey, who of your teammate was unbanned?

[rotund meadow]

[RNG] Kraken

[quick escarp]

Hello, my friend and I were banned for no reason. We played without cheats. What should we do in this situation?

[earnest quiver]

!report

[glass olive]

Hey, @quick escarp

To submit a report on Rustoria:

• Please use our support website. Include as much information as possible.

If you are banned; please make an appeal.

[ocean thistle]

Is he atronko?

[earnest quiver]

!appeal

[glass olive]

Hey, @quick escarp

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[rotund meadow]

No

[earnest quiver]

Sorry I was wrong

[rotund meadow]

his discord Blackdarkmean

[ocean thistle]

That was a mistake on our part, your friend is also temporary banned for playing with cheater.

Thank you!

[rotund meadow]

ok thank you

[left lark]

!appeal

[glass olive]

Hey, @left lark

To appeal your mute or ban on Rustoria, please use the following:

• The support website. Please include as much information as possible.

If you have linked your Discord, you will receive an answer by our bot in DMs.
Otherwise you will have to revisit the appeal site to check the current status.

Note: The standard response time is 1-3 business days, but can be more or less based on the situation.

[chilly badger]

can you review my appeal pls?

[ocean thistle]

The usual response time is 1-3 business days (most of the time sooner). I can take a quick look to see if it's forwarded correctly as I'm not the admin in charge of your ban. What's your appeal id?

[chilly badger]

#517453 they answered asking for info and i responded hours ago

[bitter basin]

hello i got banned like a lot of yers ago (2022) when me and my buddys was playng , they got unbanned from the cheating accusation , now we would like to get toghether again in the same server can you pls remove it so i can join it too thx

[ocean thistle]

You will need to wait for a response whenever they are available

[chilly badger]

ok

thanks

[ocean thistle]

No problem.

[ocean thistle]

Have you submitted an appeal?

[left lark]

Good evening, @ocean thistle I would like to ask if it would be possible to shorten the ban. Could you please help me? The thing is, my friend was cheating and I didn't know about it, and I got banned for playing with a cheater, even though it's not my fault. What's more, I played on previous servers(monday,Main,Medium) and purchased VIP all this servers, so he wouldn't even dare to do that. Could you help me with this?

[sleek ferry]

i do check

[bitter basin]

yes i got blacklisted when i send the message like my mats did but i got blocked for an error i think that's why we stopped playng it

[ocean thistle]

Your appeal was given a response, please refer to the decision.

[ocean thistle]

What do you mean?

[sleek ferry]

check that one Appeal #2fb5ac

[ocean thistle]

Sure, I'll take a look at it after I help these other players that I've been supporting before you.

No promises tho as I am not the admin in charge of your ban.

[ocean thistle]

If you were blacklisted then it's likely your ban is permanent. You will need to find elsewhere to play.

[bitter basin]

?

[ocean thistle]

The decisions of the appeals are final.

[ocean thistle]

How can I clarify?

[bitter basin]

idk what to say

[ocean thistle]

Was your appeal denied or accepted?

[left lark]

and couldn't it be solved somehow because you have the best servers 🙁

[bitter basin]

i got denied like my friend did also they send another message and got unbanned

[ocean thistle]

Good news, your ban was temporary. :) Do be more careful who you select as your teammates.

[bitter basin]

but not me

[ocean thistle]

I can't speak for your friend as bans are independent. I'll try to take a further look but it's unlikely. What's your appeal id or steam id so I am able to get further context of your situation?

[bitter basin]

i have like 12k hours in this game never got banned now i can't play rustoria xd

https://steamcommunity.com/profiles/76561198021236022/

where i can check the appeal id ?

[ocean thistle]

Yeah, your ban is permanent. You're not welcomed here. You will need to find somewhere else to play.

I wish you the best of luck elsewhere tho

Happy Holidays.

[bitter basin]

guys you can't just trow people like this

it's impossible that i can't got unbanned after 3 years playng the game never got bunned elsewere

it's ridicoulus

12 years playng this game never treaty like this wow

[misty scroll]

You have been banned for two years at this point, I'm not sure why you're suddenly making a fuss about it

[bitter basin]

whaty do you mean hahaah

[ocean thistle]

Hey, I see your appeal was created 8 minutes ago. I highly recommend you to include all your accounts in your appeal and suggest you to be honest. Best of luck!

[misty scroll]

Is this not your account?

[bitter basin]

guys....